🆘│community-support

[crisp pelican]

@buoyant karma

[lunar summit]

hello does anyone know how to fix this or do i have to go to wick support server for this i want them to be able to send links in the ticket

[restive condor]

Hey there! You would need to contact wick support for that, yes

[lunar summit]

thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2495)

[restive condor]

No worries!

[slim harbor]

How do you increase the ticket limit

[obtuse comet]

I can refill my balance with crypto?

[restive condor]

Hey there! What exactly do you mean?

[restive condor]

Hey there! Dashboard > Panel Configs > Limits

[restive condor]

Ah, yes. #🎫│make-a-ticket please

[brisk hill]

how do i fix? Its private category

[restive condor]

Hey there! Could you try the /debug command in that same channel please

[brisk hill]

turns out i fixed it, it wss a view channel thing

[restive condor]

No worries, glad you got it fixed!

[oak elk]

how do i fix this? ( pls ping me )

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Close Ticket Button

That button seems to be invalid

Make sure you only have 1 emoji and no text in the 'Button Emoji' field

Text (with no emojis) goes in the 'Button Text' field

[fallow flame]

is there a way where someone in modration can get a transcript for me?

[crisp pelican]

How do i rename the tickets

From "ticket-1" to something like "Support-1"

and it carries on

[white fulcrum]

Ok I'm brand new to making a server and bots, is there a way to edit the panel works instead of "To create a Ticket, use the button" and instead of "wait for staff to come"??

[pseudo ravine]

Hey there! You'll need to reach out to the staff of the server for the transcript

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[white fulcrum]

thank you so much

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1454)

[crisp pelican]

oh premium 😭

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @white fulcrum (current: #395 - 1)

[pseudo ravine]

Yep, it's a premium feature

[shell lake]

.

[deep fractal]

Help me

[old tinsel]

Hi! Is it possible to connect the emoji that ticket tool uses to create a ticket with a webhook i made for my server?

[fallow flame]

==================================.

[fallow flame]

What if they dont give it to me and i need it?

[deep fractal]

My deposit not received in 8 hours

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there! Could you elaborate please?

[pseudo ravine]

Then unfortunately there’s nothing you can do

[fallow flame]

you guys dont have them somewhere>

[pseudo ravine]

We don’t store any transcripts

[deep fractal]

Ticket id:8769764

[pseudo ravine]

You’re in the wrong place

We cannot help you

[fallow flame]

Are you a bot?

[pseudo ravine]

No, I’m a human

[old tinsel]

Ofc! So I made a webhook for my server just to make it nicer and to not have a million bots in there lol but i have a support system in there and i was wondering if it was possible to somehow connect the ticket tool reaction system to my webhook and still have it do the functions of creating a channel and all that without having a separate message from ticket tool (i can send screenshots to better demonstrate what i mean)

[pseudo ravine]

So have a webhook message include the “Create Ticket” button and that will prompt Ticket Tool to create a ticket?

[old tinsel]

yea

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[old tinsel]

thank you!! :3

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[slim harbor]

Why didn’t It work?

I clicked save + update

[wanton spindle]

Help.....

[pseudo ravine]

Hey there! Please ensure you’re editing the correct panel

[pseudo ravine]

Hey there! As mentioned in the message, you already have a ticket open. In which that’s the channel you ran the command in

[slim harbor]

It is the correct one

[pseudo ravine]

What’s the server ID?

[wanton spindle]

Yea but I can't mark it for my staff idk how to fix it

[pseudo ravine]

Mark what exactly?

[slim harbor]

1219660544928387152

[wanton spindle]

I'm trying to mark it for admins but it won't allow me

[pseudo ravine]

You only edited the first panel. You’ll need to edit it for all the panels you want to increase the limit

[pseudo ravine]

Again, mark what exactly?

[wanton spindle]

The ticket....

[pseudo ravine]

There’s no “marking” feature, so I’m not sure what you’re referring to

[wanton spindle]

Omg I'm stupid I'm using the wrong bot 😭 sorry

[pseudo ravine]

No worries

[slim harbor]

Oh sorry thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1455)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[old tinsel]

hi again! i was following this and go confused, i added the bots ID's into the desginated area but I am confused on what to do next

[pseudo ravine]

Please refer to step 4 in the guide

[wind basin]

Nós fomos muta porque mesmo só pegou a gente fala que as outras pessoas insultam a gente vc não faz nada ficar chamando nós de bulacheira aí vc não faz nada

Eu sou mutada por 60 minutos eu entrei hoje no RP aí eu ganho isso do nada

Sou do servidor 3

[slim harbor]

Is there a character limit bc It cuffs It off?

[pseudo ravine]

Yep, there’s a character limit of 250 with the free version

[slim harbor]

Ah

[old tinsel]

Is there a way to like actually add on something like this/an emoji onto my webhook's message that ticket tool can react to or do i have to do the command each time? sorry if that's a stupid question im very confused 😭

[wind basin]

Nós fomos muta porque mesmo só pegou a gente fala que as outras pessoas insultam a gente vc não faz nada ficar chamando nós de bulacheira aí vc não faz nada

[pseudo ravine]

The external bot or webhook would have to run the “$new” command, as mentioned in the guide

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[pseudo ravine]

@wind basin ^

[old tinsel]

ohhh okay thank you i was reading it wrong sorry

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1456)

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[slim harbor]

You have to pay actual money to get the other version right?

[pseudo ravine]

Yep, purchasing a premium subscription costs money

[jade topaz]

occasionally ticket tool will delete messages from closed tickets when it puts them in the closed category, is there a setting i have to disable?

it doesnt always do it though its just sometimes

[visual prism]

How to make multiple options of tickets which can appear after we click "create ticket"

Can someone help

Ping me when someone is going to reply me

[copper laurel]

Hello,

I was wondering if it was possible to change the Ticket Owner in a ticket I created myself?
I'm an administrator in my server.

Thank you in advance for your help 🙂

[restive condor]

Hey there! No, the ticket owner is the person who opened the ticket, it can't be changed

[copper laurel]

Okay, I see. Thanks for the confirmation. 😄

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2496)

[restive condor]

Hey there! It's not possible to display multiple options after they've clicked the create ticket button. You can do a multipanel though, something like #🎫│make-a-ticket. Is that something you'd like?

[visual prism]

Wait I'll show u

[restive condor]

Hey there! Make sure you don't have storage mode enabled Dashboard > Server Configs > Storage Mode

[visual prism]

Like this

[restive condor]

Ah, see below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[visual prism]

thanks

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2497)

[worn schooner]

good morning. i am interested in pulling more details from tickets on my server. can we query a database hidden behind the tickettool dashboard & history?

[restive condor]

Hey there! Which kind of details exactly?

[worn schooner]

well our admins have been asking for a way to search past tickets by keywords to learn more about how things might have been handled in the past. also would like to build analytics around volume of tickets throughout the year for staffing and determine if there is a particular area that leads to more tickets, or if a certain kind of ticket takes longer to service and how we may cut down on that.

my day job is data analytics and so if tickettool has a database we can pull from and query i can build out reporting for them to have better opportunity to coach from but also help find ways we can cut down on ticket time.

this is just my first step. otherwise i have thought about scripting more of it out. always easier if i can work with the developers or get direct access to database instead of scraping and staging it myself.

if you have an API for example that i could connect to and pull from or something.

[light hemlock]

I have had ticket tool for quite some time and just recently I was attempting to archive and transcribe my tickets and I am getting this. All of the permissions were setup and working properly over the last 2 years and the last couple of days I'm getting errors.

Not sure what changed but I just redid the permissions

[broken forge]

Hello, good morning! So when a person creates a ticket they can't see it, and these image permissions are activated so that the person can see the channel, does anyone know what it could be?

[restive condor]

Unfortunately, we don't have a Public API, the only way to export data externally would be through our webhook feature which sends POST requests, for which we don't provide any support unfortunately.

What you're describing is already possible though without the need of exporting information (& requires premium )

You can edit your transcript message to include form variables which would allow your staff to search up previous issue.

You can include variables in your transcript message that would show you how long the ticket was opened for, after how long it was claimed...etc

You can also use our Statistics section on the Dashboard to see how many tickets have been opened for each panel, how many tickets each staff member has claimed, pie charts, time graphs...etc and you can filter by time

[restive condor]

Hey there! Please try using the /debug command in your transcript channel

[restive condor]

Hey there! 👋
Please make sure the VIEW CHANNEL permission is set to for Ticket Owner Permissions - Edit Opened

[light hemlock]

Probably would have been easier, but just redoing the permission fixed it as well. Thank you for your reply

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2498)

[broken forge]

I checked once and it did have the permission active, but when the member clicks to open the ticket he simply cannot see it.

[restive condor]

He can't see the channel at all? Or he can't see the messages sent in it?

[light hemlock]

Thats a read history permission

[broken forge]

can't see the channel

[restive condor]

Right, are you sure the permission is set to for all your panels?

[worn schooner]

thank you.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2499)

[broken forge]

Yes. Do you want me to send you a print of each panel for you to see?

[restive condor]

No, that's not necessary. Could I get your server name or ID please

[small flower]

@humble sequoia @humble sequoia

[broken forge]

I don't know how to get the server ID, can it be the link?

[worn schooner]

it'll be in the dropdown for your servers title. may need developer tools enabled.

[broken forge]

1387996740707160137

here it is or i id it

[worn schooner]

@restive condor ^ i think he meant to tag you. i was just helping get the server id.

[worn schooner]

my bad on the tag :/

[restive condor]

They should have access to the ticket with your setup. Could you provide a screenshot/recording of someone trying to open a ticket please

[broken forge]

the person who opened the ticket simply doesn't show up, they can't see the channel

[restive condor]

Not necessarily

They could just be offline

Check the channel permissions, the user should show there with view channel ticked

[broken forge]

where do i see this

[broken forge]

So then I have to keep adding the person all the time?

[restive condor]

No

The person is being added, just confirm it by checking there

[broken forge]

I added the person, and I won't need to add anyone else? I didn't quite understand if you could explain it better.

[restive condor]

The person is being added already by the bot as per your setup

I'm just asking you to confirm if that's the case as another bot could be interfering

[cinder isle]

Hi! I have a question about permissions when closing a ticket. I've already set View Channel = ❌ for the ticket owner under "Edit closed" in the panel permissions. However, when I click the "Close" button, the ticket owner's permissions don't change — they can still see the channel. I'm using the Close button from the panel, not the /close command. Is this expected behavior, or am I missing something in the setup?

[restive condor]

Hey there! Could I get your server name or ID please

[cinder isle]

Sure! The server ID is: 000

[restive condor]

Please give Ticket Tool the READ CHANNELS permission in its role settings

[cinder isle]

So just to clarify — do I really need to give the bot's role the "View Channels" permission, even though the ticket channel already allows the bot to view it?

[restive condor]

Yes, bots can't grant/deny permissions they don't have, so if it doesn't have the permission it can't deny it for the ticket owner once the ticket is close

[cinder isle]

Thanks so much for the clarification, really appreciate your help!

[restive condor]

No problem!

[broken forge]

So I don't know what's happening, it could be the other bot, but when the person opens the ticket it doesn't appear for them.

[restive condor]

Please check your Server Settings > Audit Log

[verbal geode]

can someone help me i cant pull the the ticket tool dash board it says no severs found evem tho i added the bot to the sever

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Go into the log for Ticket Tool it should also show the permission added

You might want to create a new ticket and then check the log

[broken forge]

I created this this appeared

[restive condor]

Alright, #🎫│make-a-ticket and post a server invite there please

[toxic tendon]

opa

quando vai ter conta ?? com fruta míticas e aleatório aq no dc ?

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[mossy forum]

Hi Dan

Can you help me, why I can't see these tickets

I have moderator role(Sea Keeper), but I have access only General_tickets category tickets

[restive condor]

Hey there! Those tickets could be made through another panel

[mossy forum]

Which panel ?

[restive condor]

Another one

[mossy forum]

Aaa okay , got you

[restive condor]

If you have Dashboard access, you can use the panel selector at the top to switch panels

Make sure your role is added to all

[halcyon pebble]

for the gold ticket tool how can i close ticket without pressing button

is there a word to type

like something like $close

@restive condor

[restive condor]

Yes, precisely that

[viral dust]

what the problem

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[white fulcrum]

Wait, so I can make a panel, but I would need to pay for premium in order to actually add customization to it?

[flint forge]

dzien dobry , nie moge sobie potradzic z otworzeniem MT4 na AXI , Materialy mentoringowe nie sa pomocne . Gdy korzystam z pierwszego linku wyskakuje mi ze ta strona jest niebezpieczna , gdy spod filmiku instruktarzowego wyskakuje mi zupelnie inna tabelka do wypelnienia 😭

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Total customization requires a premium subscription. You can edit the description of the embed with the free version

[white fulcrum]

Oh, then i'm just blind lol

[still thorn]

wheres the updates channel

[restive condor]

Hi there, which channel are you talking about?

[still thorn]

like whenever ticketool has a update for the bot

[restive condor]

Major updates are announced in #📣│bot-news or #📣│premium-news (premium-news)
You can keep track of all changes from https://docs.tickettool.xyz/ticket-tool-changelog

[still thorn]

oh alr

[polar bough]

how to make an opened ticket ping a role automatically

@restive condor could you help me please

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[orchid thistle]

Hello can i get help?

[placid otter]

how can i change the language of my ticket tool in german?

we want to create a owne server and i cant change the language aside frome that how can i create an owne ticket

on my sever

[spring garnet]

في عرب؟

Is anyone is arabic?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

Hola, @light plaza, estás en el servidor equivocado

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[tranquil trout]

@restive condor

[light plaza]

pero esque ya no se ni con quien hablar

[tranquil trout]

Why was I warned

[restive condor]

Hey there! It's not possible to change the entire bot's language, if that's what you mean.

You can edit most messages and buttons though

[restive condor]

Estás en el servidor erróneo, nadie aquí te puede ayudar

[light plaza]

ni en ninguno

con quien puedo hablar

[tranquil trout]

Dan why was I warned

[restive condor]

You sent a friend request to a staff member, which is againt the role

[tranquil trout]

So I got warned for being freindly technically speaking

I added him from mee6

How is that against the rules

[restive condor]

No, technically speaking you got warned for breaking the rules

[tranquil trout]

I added him from a different server

Lmao

[restive condor]

He hasn't sent any messages there in the past 4 months so I highly doubt that

[tranquil trout]

Ok but I still did

He’s in three of my servers and I was in mee6 and saw he was in three of the same servers so I added him

Lol talk about glazing

Sorry too far

I’m just mad a little

[restive condor]

Still, it's against the rules

Probably just best to not add random people without asking, in the first place

[fierce hinge]

Anyone else having issues with the premium bot?

[restive condor]

Hey there! Could I get your server name or ID please

[fierce hinge]

Hey!

I actually posted with my "official" account in the premium chat just now.

I thought I was in that account here when I posted. SOrry

[restive condor]

No worries

[humble sequoia]

User's issue has been solved in another channel.

[tender terrace]

Boa noite, como eu crio um formulário com o ticket Tool?

@stark rune

/help

@solid stream

Me ajuda

[restive condor]

Olá, boa tarde. Aqui está um guia para voce

[humble sequoia]

Um formulário Discord permite que o usuário responda perguntas individuais em um formulário pop-up, que exibe as respostas na mensagem do ticket. Isso pode economizar tempo se você já souber o que deseja perguntar ao usuário.

Formulários de configuração

Os formulários podem ser ativados em Panel Settings > Form Options > Edit Forms Options. Na nova janela pop-up, agora você pode ativar e editar seu próprio formulário.

Opções de formulário

Você pode adicionar até 5 perguntas no formulário Discord. Esta é uma limitação do Discord. Cada pergunta pode ter um espaço reservado no campo de entrada, uma entrada mínima e máxima, multilinhas e também a opção de ter a resposta obrigatória.

Opções

Question Title ➞ Sua pergunta vai aqui
Question Placeholder ➞ O texto do espaço reservado no campo de entrada
Required ➞ Se ativado, o usuário deverá responder a esta pergunta para enviar o formulário
Multi-Line Input ➞ Permite ao usuário inserir múltiplas linhas
Minimum and Maximum Input ➞ Defina um valor de entrada mínimo e máximo para o usuário

Exibindo a resposta

Para exibir as respostas do usuário, você precisa ativar a opção Auto display form results on the ticket message as an additional embed

Se você não quiser uma segunda incorporação, vá em Panel Configs > Ticket Options > Edit Ticket Message. Você usa a variável {create.form.x} e substitui x pelo número da sua pergunta. Por exemplo, a resposta à Pergunta 5 pode ser exibida com {create.form.5}.

[tender terrace]

Não conseguir achar aonde faz isso

[restive condor]

Painel de Controle > Panel Configs > Forms

[tender terrace]

Não teria um vídeo explicativo?

[tranquil trout]

[light plaza]

puede algun guia ayudarme

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[supple lark]

How can I revert something, I went to reupdate an embed with our ticket dropdowns and it ruined the embed or cut off all of it till the end, how can I just cancel what I did.

[hazy mantle]

I need help where can I get help

[royal snow]

hey i forgot how to add the ticket bot to a chat and i need it

[pure agate]

When someone creates a ticket, and once created I would like to make the bot say “‘’ wanna req to partner? ‘’
type req for requirements

once requirements are followed
say ad to notify us about it!”
But how???

[blazing crow]

if i dont own a server and ive got to edit the ticket what do i do

[marble eagle]

Is ticket tool website dashboard down? Can't connect with my discord.

[static current]

Hi

||hi||

[modern loom]

how do u fix bro

@frozen crypt@dark kraken

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[modern loom]

ty

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 868)

[worldly helm]

[broken frigate]

what i have to do?

[broken frigate]

Can someone help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[shrewd siren]

Hi sir i click acdentally on joining the Aplication of germans but iam not germans pls take me out of the application. and pls make a english one.

[magic niche]

How do I remove this? Every time I get or delete a ticket this appears.

[loud wind]

Can’t close any tickets anymore or do /debug or any other command and we are running a big server so tickets are piling up

[humble verge]

Não consigo criar formulário no meu servidor, sempre que tento conectar no /panel aparece uma mensagem de erro

[eternal burrow]

Alguien sabe algo?

[vast condor]

Is the bot down?

[restive condor]

Hey there! No, what seems to be the problem?

[restive condor]

¡Hola! Podrías usar el comando /debug en ese mismo canal

[restive condor]

Olá! Pode usar o comando /debug nesse mesmo cainal por favor?

[vast condor]

The bot doesnt close the tickets that been created and now any new created tickets arent in the asigned category

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

What exactly happens when you try to close a ticket?

[vast condor]

Nothing at all

[restive condor]

Hey there! Dashboard > Panel Configs > Logging

[restive condor]

Could you please #🎫│make-a-ticket so we can take a closer look

[vast condor]

Ofc

[karmic moon]

hello ,how can i get a code for anime nexus, can someone help me

[restive condor]

Asegúrate de que el bot siga en el servidor

[nova quartz]

ya or si my spanish is pretty bad 😭

[restive condor]

Oh, sorry! Please don't reply to a random message to avoid confusion 😅

[restive condor]

Could I get your server name or ID please

[nova quartz]

yes do i dm it or send it here

[restive condor]

You can send it here

[nova quartz]

1353265184743100507

[solemn storm]

i want withdraw 140 yuan via pix

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

It seems like your premium subscription has expired.
You can renew it from the 'Premium' tab of your server Dashboard
or https://tickettool.xyz/premium-purchase directly

Otherwise you will need to switch back to the white bot and re-send all your panels

[nova quartz]

oh brother sorry my partner must of not paid for it sorry will get on his butt rn

[nova quartz]

if i have admin on the server do I still have access to the dashboard or will he need to be the one to do it? He might be asleep

[restive condor]

Administrators do get Dashboard access

[humble verge]

E depois?

[nova quartz]

thank you

[restive condor]

Era só para verificar as permissoes do bot. Para configurar o forms, voce pode usar a guia abaixo

[humble sequoia]

Um formulário Discord permite que o usuário responda perguntas individuais em um formulário pop-up, que exibe as respostas na mensagem do ticket. Isso pode economizar tempo se você já souber o que deseja perguntar ao usuário.

Formulários de configuração

Os formulários podem ser ativados em Panel Settings > Form Options > Edit Forms Options. Na nova janela pop-up, agora você pode ativar e editar seu próprio formulário.

Opções de formulário

Você pode adicionar até 5 perguntas no formulário Discord. Esta é uma limitação do Discord. Cada pergunta pode ter um espaço reservado no campo de entrada, uma entrada mínima e máxima, multilinhas e também a opção de ter a resposta obrigatória.

Opções

Question Title ➞ Sua pergunta vai aqui
Question Placeholder ➞ O texto do espaço reservado no campo de entrada
Required ➞ Se ativado, o usuário deverá responder a esta pergunta para enviar o formulário
Multi-Line Input ➞ Permite ao usuário inserir múltiplas linhas
Minimum and Maximum Input ➞ Defina um valor de entrada mínimo e máximo para o usuário

Exibindo a resposta

Para exibir as respostas do usuário, você precisa ativar a opção Auto display form results on the ticket message as an additional embed

Se você não quiser uma segunda incorporação, vá em Panel Configs > Ticket Options > Edit Ticket Message. Você usa a variável {create.form.x} e substitui x pelo número da sua pergunta. Por exemplo, a resposta à Pergunta 5 pode ser exibida com {create.form.5}.

[restive condor]

Sim as permisssoes estao corretas

Mas voce precisa configurar o forms dé o painel de controle

[humble verge]

Já configurei

No painel do site e quando dou /panel não fica falando que o app não tá respondendo

Fica*

Mas vou tentar refazer

[restive condor]

Al bot le faltan los permisos de VER CANAL, ENVIAR MENSAJES Y LEAR HISTORIAL DE MENSAJES para ese canal

[bleak ingot]

Yo tengo el mismo problema y siguiendo la misma correcion no responde

se cayo el bot?

[restive condor]

No, has intentado usar el comando /debug?

[bleak ingot]

Si me aparece el siguiente mensaje

y ya tiene los permisos de ese canal

[restive condor]

Asegúrate que tienes una suscripción premium activa

[bleak ingot]

Ah habia preguntado y me dijeron que era gratis que no habia que pagar extra

[spiral cypress]

How to make it so the leader, recruiters, and people who made ticket of my clan can only see the ticket

[restive condor]

El bot es gratis en general, pero ese es el bot premium

https://tickettool.xyz/invite

[bleak ingot]

de hecho funcionaba ya antes, la suscripcion es mensual?

[restive condor]

Mensual o Anual

[restive condor]

Hey there! That's how it should be by default. Is that not the case?

[bleak ingot]

Ok gracias!

[spiral cypress]

When someone else made the ticket another member was able to see the ticket

[restive condor]

Could I get your server name or ID please

[spiral cypress]

Its TC Pub

Can send you a DM of Link if preferred

[restive condor]

Nope, all good

It seems like everything is correct. Only the ticket owner and people with the role 'Tryout Stage' should have access to tickets

Unless you manually add the user, they shouldn't have access

[spiral cypress]

ok thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2505)

[restive condor]

No problem!

[river reef]

How do I get the thing up in the channel?
The option to open a ticket in the assistance channel

How do I get this?

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[azure stag]

https://tickettool.xyz/transcript/v1/1390406801169711257/1390422114930000004/transcript-sp_ticket-7086.html/68683300/6866e180/a053f38e1f30b9f1a58e5d6d1eb1182cc7b261deb0123dd28bc87859acc3d1e4

[restive condor]

Estás en el servidor equivocado, no podemos ayudarte

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[floral harness]

my ticketbot has been randomly disappearing from my server

[restive condor]

Hey there! Please check your Server Settings > Audit Log, a security bot may be kicking it

[floral harness]

tysm

[floral harness]

everytime i close a ticket my bot is gone

[restive condor]

Please check the audit log

[dreamy rune]

ما السبب .

[shadow sun]

Hello, is there a way to change a permission or something so that if someone opens a ticket they can not close it using the in-ticket panel, but they are able to press the close button on a close request? Or would I just have to have it so a user has to be able to close the ticket regardless.

[pseudo ravine]

Hey there! Please head to the Dashboard > Buttons > Close Ticket > Support Team Only >

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

^

[languid portal]

Any way to merge 2 tickets?

[pseudo ravine]

Hey there! Are you referring to something like #🎫│make-a-ticket? Or are you referring to 2 tickets themselves?

[languid portal]

Yes like #🎫│make-a-ticket , 2 seperate tickets open like ticket-001 and ticket-002, is there a command to merge both tickets and both parties are put into 1 ticket

Wiat no, 2 tickets themselves sorry

[pseudo ravine]

Unfortunately not

[languid portal]

Has it been suggested?

i think itd be a good idea

is there a feature sort of like it or no

[pseudo ravine]

You can use the /add command to add a user to a ticket

[languid portal]

Okay thats good enough thank you

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1457)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[devout swift]

haii! is there a way to not dm ticket's transcript to the user who opened the ticket ?

[pseudo ravine]

Hey there! Please head to the Dashboard > Transcript > Direct Message Transcript >

[devout swift]

thank you !!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1458)

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[tiny notch]

Can I make a partner with you and what are the terms of the partner?

[shadow sun]

What I mean is the ticket opener currently does not have access to close it on the close request, but we want to let the ticket opener have access to close the ticket with the close request just not the main in-ticket panel.

[pseudo ravine]

Then you’ll also need to head to the Dashboard > Buttons > Confirm Close > Support Team Only >

[shadow sun]

It is

[pseudo ravine]

Did you set any “Allowed Roles” or “Disabled Roles”?

[sour ivy]

i cant chose the panel

[queen fossil]

How can I change the log channel?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there! Did you create the new panels?

[sour ivy]

i have one and i chose it in the first but i cant chose the sacand

[pseudo ravine]

Each option in the dropdown requires a separate panel

[cold crystal]

How can I set up the claim command?

[wicked temple]

It won't let me setup the bot

[prisma basin]

@humble sequoia

[wheat torrent]

Hello

Can someone explain for me the voting system

[verbal geode]

can someone please help with this i am in a sever and it said no severs found with ticket tool

[lusty nymph]

how do i change permissions for a user in my server with ticket tool

im going crazy brah 😭😭

[jade topaz]

I am experiencing the same issue too, it won't recognise the server I have applied this bot to, even though I have co owner of that specific server

[nova flower]

Help - TT seems to be renaming tickets to "new channel name"

[jade topaz]

Hello, How to add new role to see created or upcoming ticket

[signal delta]

How to create a panel?

[river reef]

How do I enable the select style?

[ripe marsh]

Yo you guys know how to give permission to other people to use the ticket? Also random people can acccess my dashboard how do i fix that?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hey there! See above ^

To fix the Dashboard access issue, Dashboard > Server Configs > Dashboard Roles

[restive condor]

Hey there! That would be the first switch/option at the top when you enter the dropdown style section

[restive condor]

Hey there! See below please

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[dull geyser]

I need some help guys.

As of right now my Admin rank can access a certain category of my ticket but I would like to decrease this permission. The rank is not checked as "Support Team" in the dashboard but the rank still has permissions to the certain category which I don't want.

[restive condor]

Hey there! See below please

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hey there! Please check your Dashboard > Panel Configs > Ticket
Make sure you didn't accidentally put in that naming format

[restive condor]

Hey there!
Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened

[restive condor]

Hey there! See below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! See above please.
A role named "co-owner" doesn't mean much, please ensure you have the necessary permissions enabled

[restive condor]

Hey there! Voting has been discontinued as of January 2024

[restive condor]

Hey there! See below how to set up

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See below please.
Please notes claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[restive condor]

Hey there! Users with administrator permissions have full access to the server, they have the same permissions as the server owner except for deleting the server. It's a dangerous permissions to give.

The only way to set restrictions is to remove their administrator permissions

[violet fable]

Hey guys, trying to setup my support team and having a minor issue.

My ticket tool has 3 panels

1. Report Player
2. Ban Appeal
3. Technical support

For some reason my support team only has access to 1. Report Player and not the other 2. What am i missing?

[restive condor]

Hey there! Please make sure you're selecting support team roles for all 3 panels

Use the panel selector at the top of the Dashboard to switch in between panels

[violet fable]

That did it, thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2506)

[tepid geyser]

how do I change again the ticket name if 1 is being created ?

[rugged mica]

Hey!
So I have the bot in my server and I decided to do a transcript channel, but I'm trying to not increase the amount of channels so I tried to add the transcripts to a private thread, but for some reason the thread isn't showing up as an option on the dashboard, the problem isn't threads because I can use another thread
So what do I do?

[olive prism]

Hey how to use integrations for Roblox in tickets like checking user?

[humble sequoia]

User's issue has been solved in another channel.

[restive condor]

Hey there! What exactly do you mean?

[restive condor]

Hey there! Please use the button above your server name to refresh the Dashboard

[regal heart]

Hello, I've got a question.

• I added this bot to my server and I just finished setting everything up, where I reloaded the page etc.. After that I get the message You don't have access to this server for some reason and I'm the creator - What do I do?

[restive condor]

Hey there! Could I get your server name or ID please

[regal heart]

Sure! Here or DMs?

• The server is not English based tho.

[restive condor]

You can post it here

[regal heart]

1390655814305316864

Server ID ^

[restive condor]

It seems like you have enabled the premium bot but haven't invited it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[regal heart]

Oh.

[restive condor]

Please click on ''here'' above for a direct invite ^

[regal heart]

I see, thank you.

[dim turret]

Hello! I need help.

I want to set up a multi-panel in our server, but I have a few issues:
1. My main panel has a “Create Ticket” button. How can I remove that? I only want the panel to show the names of the mods.
2. When someone in the server clicks on a mod’s name, I want only that specific mod to be able to see the ticket.
3. I also want the created tickets to go into a specific category, because right now they’re uncategorized and it’s making the server messy.

Thank you!

@restive condor

[dull geyser]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2507)

[restive condor]

Hi there!
Q1. The panel you attached the other buttons to, already has button, so you're going to need to disable that from your Dashboard > Panel Configs > Buttons > Create Ticket Button > Show this button, and re-send your panel

Q2 & 3. Each panel, i.e. each button, can have its own configuration, so simply select support team roles & categories for each panel individually

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[dim turret]

I followed ur doc abt multipanels but im confused why it doesn’t show the way I wanted 😭

[restive condor]

The panel you attach other panels to, already has a button, so you just needed that + 2 attached, but you attached 3

But it's fine, just disable the create ticket button for the first panel

[abstract solstice]

I was banned from flee the facility by mistake, how can I get unbanned?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dim turret]

yup when i only attached 2 earlier, the title of the Panel will be daniel

[restive condor]

The title of the panel can be changed

[dim turret]

when I was editing earlier

Okay2 let me figure out. Can I ask for help later if I can’t seem to finish it? Thank you so much @restive condor

[restive condor]

Yes

[prisma basin]

pls Invitation code ..on Anime Nexus please!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[coarse pecan]

Is there a maximum of 50 tickets per category? Or only for the archive?

[pseudo ravine]

Hey there! Yep, Discord has a limit of 50 channels per category

[coarse pecan]

Thank you!

[mild halo]

help?

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @coarse pecan (current: #395 - 1)

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[mild halo]

OH OKAY im so stoopid xD tysm!

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[vast walrus]

I need help to create a management submission ticket. @slender minnow

[tribal cedar]

What are you looking to do? Sounds like make a panel with limited access?

[coarse pecan]

So a category that I can escalate my ticket to dissapeared, I can't see it anymore, but it does still exist. How can I fix this

[vast walrus]

Do you have a video explaining how to make a management ticket?

[tribal cedar]

What do you mean management ticket? A ticket where only the higher lvl admins in the server can see?

[tribal cedar]

Not afaik

[tribal cedar]

Sounds like a perms issue

[vast walrus]

Do not mention any member who applies to management for open

[dim turret]

hey so i followed this, but when I tried the ticket tool with another phone & tried to press “misty”, i can still see the ticket. 🥹😭 pls help

[pseudo ravine]

Hey there! I'm assuming you're the server owner?

[vast walrus]

where you @tribal cedar

[dim turret]

here’s a preview of the ticket tool I set up.

there are 3 mods with diff work description. using another phone, i tried pressing the other button mod’s button, i can still see the ticket on my end

[pseudo ravine]

Are you the server owner?

[dim turret]

It’s Daniel but I have full access to ut

[pseudo ravine]

Do you have the Administrator permission?

[vast walrus]

anyone help me Do not mention any member who applies to management for open

[pseudo ravine]

Hey there! You were being assisted previously. You can be patient and wait for their response

[vast walrus]

ok fast please.

[pseudo ravine]

You can be patient

[dim turret]

ges

yes

[pseudo ravine]

Users with the Administrator permissions get access to every channel

[dim turret]

ohh so i have to edit my permission & misty’s?

[pseudo ravine]

The server owner will have to remove the Administrator permission from your role(s)

[dim turret]

Uhh What if I can do that to myself

[pseudo ravine]

You cannot remove the Administrator permission from yourself

[dim turret]

the server owner added me as an admin tho

[pseudo ravine]

You cannot remove the permission from yourself

[dim turret]

ohhh okay okay thank you!

is there any suggestions u wanna give me so the 3 mods can receive the ticket they’re responsible to?

should i make another 3 categories (our names) and edit the panel ticket sumth to the category?

i need suggestions 🥹 tysm

[pseudo ravine]

It's up to you as a server admin

[dim turret]

i wanna be as organized as possible.

would creating new 3 categories for 3 panels is possible?

• editing the permission for each panel on what category would they go so the 3 mods won’t have to go thru each ticket to know which one is theirs’?

[pseudo ravine]

Yep, as each panel has it's own configuration

[dim turret]

Thank you @pseudo ravine will try to do that

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1459)

[dim turret]

edited the permission but when i tried to click Misty’s name, the ticket wont go to the category

it’s uncategorized

[pseudo ravine]

Please ensure Ticket Tool has the View Channel permission in the categories

[dim turret]

thank u @pseudo ravine it’s okay now hopefully

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1460)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[spice glacier]

Hello everyone,
I would like to know if it is possible as a Discord owner to see who has deleted which ticket and if so how?

Thanks in advance!

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[orchid onyx]

how do you make a button to call staff and only in one channel for members to click

[opal cradle]

If multiple panels are listening for the $new / $ticket command, can I somehow specify which one should trigger?

Alternatively, is there any way to open tickets using a custom bot without needing a dedicated channel for each panel?

TT premium features are fine, please ping on reply

[misty cargo]

Can someone help me with the 500+ error? I don't know what to do because I don't have a Storage mode or anything else.

I am dont use discord so many and i dont understand how fix that

[pseudo ravine]

Hey there! Each panel requires a separate channel for the command

[pseudo ravine]

Hey there! Are you a regular member in that server?

[misty cargo]

No i am join not long time ago

Idk how fix my error

How fix this error on Android?

[pseudo ravine]

So you're a regular member of that server? You're not a staff member?

[misty cargo]

I am member

I was redirected to this chat for some reason

[pseudo ravine]

Then unfortunately there's nothing you can do about this. You will have to be patient and wait for the staff of that server to delete some tickets

[misty cargo]

Thx for help

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1461)

[pseudo ravine]

You're welcome, glad I could help!

[next matrix]

So novo não sei usa discod alguém pode me explicar

Tenho todas provas Aki porque fez isso comigo

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[final lodge]

hey guys, do you know if its possible within ticket tool to create a feedback system when tickets are finished?

[frosty thorn]

When a ticket is closed then the user who created the ticket will be unable to perform any further actions or see the channel, unless you change the settings. I'd recommend using forms within a command to run to offer feedback before closing the ticket.

[sturdy wagon]

How do you create a system like that?

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[graceful linden]

Hi I'm new here got.. I'm have issues with stability and crashing not all the time I read that I need to install the x 2

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[split pond]

I need help

My bot just keeps saying this application did not respond after I just added him to my server

[sturdy wagon]

Tanks for you Help ❤️

[sly warren]

Hey, quick question.
Is it possible for Ticket Tool to assign a specific permission to a specific role within a ticket, once it gets created?

[frosty thorn]

Did you add the correct version?

[frosty thorn]

That’s basically how the permissions work within the “tickets” that are created. So I suggest looking into permissions set for users creating a ticket.

[lusty nymph]

thank u!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2508)

[jade topaz]

I can't be verified

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

So who do I contact?

[pseudo ravine]

We don't know

[viscid fiber]

is anyone good with this ticket bot and can help me with customizing it cause the web interface is not beginner user friendly

[empty bloom]

I dont know how do use this

How to i get the support bot to work i have it setup but it wont work

[viscid fiber]

tell me about it

they need to make the web base manager more user friendly shit is so confusing

[spare gale]

Hey I accidentally deleted the chat that had the panel for people in our community to open tickets and I cannot figure out how to put the panel in a newly created chat. Any help would be greatly appreciated!

[empty bloom]

wait

@viscid fiber

[viscid fiber]

wait what ?

[minor ice]

Do the same thing as you did the first time

[lean mango]

i added a new role to the Support Team Roles
but the new role cant see the tickets
does it need long time to sync?
or am i overlooking something ?

and yes i checked on see message history

[opal wagon]

Is tickettool down for anyone?

[raw patio]

How to make the opened ticket have the username of the person who opened it

[plush torrent]

anyone here?

I am trying to use tickettool but for some reason brand new users have no access

or rather cannot access the tool

but I have all permissions set as everyone hahaha and still nothing

or i think maybe you guys know exactly which one to change

[plush torrent]

figured it out. admin commands needs to be availabel

[humble sequoia]

━━ matek's inquiry has been moved to a ticket ━━

[candid fern]

@humble sequoia

[candid fern]

@humble sequoia

[candid fern]

@humble sequoia

[orchid cipher]

Yo

[next swallow]

Hi guys

How to make ticket

[coarse rune]

im trying to do the dropdown style but it seems to not be displaying it

what should i do??

[near finch]

Hi i m not able tò go on-line

What can i do...

[restive condor]

Hey there! What exactly seems to be the problem?

[restive condor]

Hey there! Please make to re-send your panel with the dropdown attached

[restive condor]

Hey there! Are you trying to set up Ticket Tool in your server?

[near finch]

No Sorry, i m trying tò find support from a coordinator

I m not able tò go on-line

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[near finch]

Ok Sorry

[rose willow]

@near finch

Pode mim
Ajuda aí

[candid fern]

Koi muja BC game ke Ticket Create karka dado

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sly warren]

Hey, quick question. What argument must be given after the close command to close a ticket, while sending the message containing the command into a different channel. I tried channel ID & ticket name, neither worked.

[restive condor]

Hey there! That's not possible unfortunately

Commands can only reply in the same channel

Or you can include the information in your transcript message

[old prairie]

is there limit for the panel message ?

[restive condor]

Hey there! Yes, there is a character limit of 250 with the free version, for the panel message

[sly warren]

Alright. Thanks!

[old prairie]

oh

[opal wagon]

Is ticket tool down for anyone?

[restive condor]

Hey there! No, what seems to be the problem?

[opal wagon]

Sounds good because the members are saying the interaction keeps on failing, but I’ll talk to the owner about it

[jade topaz]

Yo guys can someone help me pls, i want a dropdown meny with Support Codes and Replace as categorys, how can i do that?

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[wheat wedge]

what i need to do?

[somber stratus]

How do I make forms

[final rock]

i cant close my other one

[somber stratus]

how do i make it so when someone presses "create ticket" it asks them a question/tells them to fill out a form before it creates a ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! You will need to contact that server's staff team

[golden rain]

boa tarde

queria muito um suporte por favor

[languid portal]

Any way to have the bot display how many tickets are open? Like /opened tickets and it’d return like “13 tickets open”

[restive condor]

Hey there! Not at this time unfortunately

[restive condor]

Olá! Como posso ajudá-lo?

[dusty nest]

Ola,eu levei bam de IA ai eu queria entender por que eu levei bam

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[dusty nest]

Eu n to conseguindo subir tictik me ensina

Pfvr

[humble sequoia]

:warning: Por favor, leia as mensagens anteriormente enviadas por nossa equipe :warning:

[rare cloud]

Bot isn’t responding in my server. [please ping when replying]

[restive condor]

Hey there! Could you try using the /debug command in that same channel please

[restive condor]

It seems like Ticket Tool is missing the VIEW CHANNEL permission for that channel

[rare cloud]

Ohh

Its fixed, thanks!! @restive condor

[restive condor]

No problem!

[steady lance]

Could you please help, I'm looking for the number to contact support

[pulsar current]

How do I view what tickets I had closed if I am a member in there server

[restive condor]

Hey there! You will need to contact server staff and ask for a transcript

[viscid fiber]

Is bot down ?

[restive condor]

Hey there! No, please make sure you didn't accientally kick the bot

[viscid fiber]

i did not

[restive condor]

Can I get your server name or ID please

[viscid fiber]

821758699923570709 & 1375213250911801404

[restive condor]

Please use the /debug command in this same channel

[north solstice]

How do I make selection options? I don’t see them in the dashboard.

[fallow carbon]

Hello

May I please receive some support

The red text says the app did not respond

How do I set up the ticketing system ?

[radiant cipher]

Alguem me ajude

Portuguese

[little wyvern]

i gave it FULL access to the channel; pressing every check for permissions in the chanenl, but it still doesn't work
Can someone help me solve this?
English

[molten sierra]

Hello, i already have keys code form Eneba, but i didnt know how to buy HWID Spoofer, please help

[lyric ledge]

Meu ticket não abre

Como arrumar

Só fica assim

[west wedge]

Hey, I need help with Support-Ticket bot.
I would like to add the function that by tagging members I add them to the ticket

[ripe zinc]

Hello! I have a specific issue with custom commands and unsure how to workaround it. Some of the custom commands we use for our server needs to have multiple arguments, and the first argument has a fallback in case nothing is written to make it easier for our staff. The problem I am encountering is that if nothing is written for the first argument, the bot will not acknowledge the second argument even if the argument separator has been included. Is there any way to make it so that the first argument in a custom command is not required to include the second argument?

[karmic marsh]

I can't access the ticket

[light warren]

Hello! I keep getting this message whenever i try to create a panel, what should I do?

[gritty basalt]

Hello, i'am french, i have this bug since every days

[restive condor]

Hey there! Please #🎫│make-a-ticket so we can take a closer look

[restive condor]

Hey there! Please try the /debug command in that same channel

[restive condor]

Hey there! There's nothing you can do but wait or contact that server's staff team

[restive condor]

Hey there! If there's no argument 1 then there can't be a second argument. Your staff would need to add a first argument, something like "N/A", "Not Applicable", so you can have a 2nd one

[restive condor]

Hey there! That's only possible when using thread tickets and not regular ticket channels

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Create Ticket Button

The emoji selected for 2 of your panels in the multipanel is invalid. Make sure you're using an emoji for the emoji picker on the Dashboard or a server emoji. Make sure there are no additional spaces or text in the button emoji field

[restive condor]

Hey there! Please try the /debug command in that same channel

[restive condor]

Hey there!Discord tem um limite de 500 canais por servidor. Parece que o servidor atingiu esse limite.

Entre em contato com a staff do servidor para que eles excluam os canais

[restive condor]

Hey there! See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jovial fog]

It just doesn't register changes, not much to it. I've saved, and all that stuff but it's not working.

[vernal mantle]

Hiii how do i make it so people can claim and close with reason on my ticket tool?

hello?

[solemn totem]

Does anyone know how to get this?

[solemn totem]

That you get that menu

[vernal mantle]

i do

[trail niche]

สวัสดี

[unreal dune]

how to get this type of msg by default

[ripe zinc]

Ah I see thank you for the response! It is a shame though since they would have to write something like "3 days" or "7 days" for the first argument each time to get to the second argument even if there is a fallback for the first. In normal cases it would not be much of a problem, but we handle a lot of tickets daily in which that additional time to write the first argument quickly adds up.

Additional question then, is there any way to make it so that if a specific thing is inputted for the first argument, that a specific unrelated response could be induced for that argument? For example if I write "N/A" for the first argument, it could default to a specific response if it detects just that phrase for wherever that argument has been placed. ?notfallback= does not target any specific phrase but just if any text at all has been inputted. I am assuming there isn't but some people are crafty with how they create things, so you never know.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2510)

[warped ferry]

#🎫│make-a-ticket

[dire bramble]

I’m in a video game server and want to report a hacker (i have video evidence) but i have no clue how to make or submit a ticket. Can anyone help?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tepid geyser]

its not sending my form it used to work well but for a reason now it dont ?

[covert swallow]

Is this a consistent issue?

[tepid geyser]

Could you explain what you meaning ?

[covert swallow]

Like has this been occuring in multiple tickets or just one?

[tepid geyser]

in the last 4 tickets

[covert swallow]

Whats the server name, I'd like to take a peek at your dashboard

[west wedge]

Hey, I have a small problem.
I have this message in my Discord Support channel and I changed it to this in the other picture.
But how can I update the old message to the new one? Is there a command for that?

[covert swallow]

You can use the "update" button at the top of your dashboard, just make sure you select the correct panel

[west wedge]

I tried this and i wrote the channel ID in the Update Panel. Then I get the error message "Message not found to update"

[covert swallow]

You need to use the message link

[west wedge]

Ah I found it, thank you for help! 🙂

[covert swallow]

Of course!

[tepid geyser]

Area G #NEW 🤫

id 1290759645241282600

[covert swallow]

Is it occurring on all panels or just one?

[fallen wadi]

can some1 help me with the bot , i cant use it and i dont see it at Servers with Ticket Tool

[covert swallow]

Do you have the administrator permission in a server with Ticket Tool?

[safe urchin]

is the bot still up and running? it hasnt worked in a server im CM in for days; is there anything i can do to fix that? its not even appearing online

[covert swallow]

We haven't had any outages recently, try to kick the bot and reinvite it

[safe urchin]

oh nevermind! apparently somehow the bot left our server 😕 i have no idea how this happened but i invited it back and everything works like it should now. thank u so much for answering

[iron night]

Gave +1 Rep to @covert swallow (current: #16 - 407)

[covert swallow]

Glad to hear!

[wooden galleon]

Community-support

[fresh basalt]

how to gett

[tepid geyser]

no only on 1

@covert swallow ???

[honest hearth]

Hello. Can I have access to the claim button in the basic version of your bot?

[shrewd siren]

Hi sir i have question, I want to be moderator

[scenic plinth]

All of our applications are currently closed.

[random cargo]

Hey there, I'm trying to see how to set it where a notifcation goes to a base channel for tickets, when utilizing the thread methods. Like I have a tickets channel, and threads are being created in that tickets channel. Is there a way for the bot to notify there when a new ticket has been received? Something like "A new ticket has been created labeled <ticket name>" with a link to go to that ticket

[fading summit]

I want to download delta on PC but I don't know how to download it please help me if you have time for me 🙌

[pine iron]

How do I add another panel (I never did it before myself my friend did so I know nothing)

[tepid geyser]

its from the ticket created ( the dropdown ) its not sending anything ?

[honest hearth]

I've marked the roles that are to receive notifications about a new ticket and I know immediately that one has been created. Is this what you meant?

[random cargo]

I was hoping to avoid having to do pinging of roles when a new ticket is opened under thread. I was just hoping to see if a notification could go into the main channel where the threads are being created. Similar to this

[honest hearth]

This is probably only possible in the premium version

[random cargo]

Fingers crossed, just having to figure it out as a premium member. I appreciate your insight!

[honest hearth]

Thanks 😉

[iron night]

Gave +1 Rep to @random cargo (current: #395 - 1)

[tepid geyser]

why its not sending the ticket message to an created ticket ( its only 1 selection all others working )

[hollow locust]

@tepid geyser

[tepid geyser]

hi

[hollow locust]

Talk englhis or spanish

[tepid geyser]

I am english! Im not good at helping people.

[hollow locust]

You know how to do the bullfighting thing, I don't know and I'm new to this.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[kind bloom]

How to mass close ticekts (Like close all tickets)

[tranquil trout]

Does the bot support German

[tranquil trout]

U can only close one at a time

[kind bloom]

what?? I have over 400 tickets open right now

that will take forever to close

[tranquil trout]

Jeez

Maybe there’s a way but I’m pretty experienced with the bot and I only see the ability to close one at a time

[hasty halo]

hi

[vernal mantle]

it's a setting on the panel Configs page and it's like called dropdown style then you have to make more panels with setting like if you want a partnership you customise the message for that panel and make it partnership related

[sullen imp]

Hey, I can’t get the ticket bot to ping a single role when it opens a ticket,
mostly because i can’t get it to update the message it first sends.

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[sullen imp]

No no, i’ve done that.
The problem is that the bot hasn’t updated from when i’ve first did it, the message i’ve told it to say, and the message it sends are completely different. :(
It’s not updating message changes at all.
Do i need to do the {}?
I’m used to using <>.

[pseudo ravine]

Did you create a new ticket after saving the changes?

[sullen imp]

Yes, I did.
Would having a custom font affect it?

[humble sequoia]

━━ سولف / Solv's inquiry has been moved to a ticket ━━

[sullen imp]

The role i mean.

[pseudo ravine]

Please try using the role ID

Please also ensure you're editing the correct panel

[sullen imp]

that is sadly what i’m doing, and it’s not updating at all. it’s pretending to save, i press the save button, i go off it, but when i go back on after checking it worked (which it doesn’t) it’s reverted back to what it was before.

[pseudo ravine]

What's the server ID?

[sullen imp]

1391554874680021043

mobile or desktop?

[pseudo ravine]

It seems like you have 2 panels with the same name. Please ensure you've sent the correct panel

[sullen imp]

hmmm okay, i’ll have a lookie

[pseudo ravine]

You have an open ticket. Please be patient until an Arabic Support Team member can claim your ticket

[sullen imp]

wow, so i do.
thanks, i’ll check if it works now!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1463)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[pseudo ravine]

Please refer to my previous message

You have an open ticket. Please be patient until an Arabic Support Team member can claim your ticket

You will need to be patient

[sullen imp]

Because he can’t speak arabic, but there are helpers who can.
It’s early in the morning for the middle east, so they won’t be awake.
Maybe you don’t understand him.

[sullen imp]

Okay i have a new problem.
I’ve deleted the accidental second panel and it changed the message, which is good!
But i can’t get it to add a role ping.

I don’t mean language, I mean like, the meaning of what we’re saying.

if i said “orange” you wouldn’t know if i was referring to the fruit or the colour

same principle

[pseudo ravine]

Please ensure you've copied the role IDs correctly

I've told you multiple times to be patient in your ticket. One of our Arabic Support Team members will assist you when they're available

[sullen imp]

How do I format it? {@} or <@>?

[pseudo ravine]

How you have it currently is fine, it's just the IDs are invalid

[sullen imp]

it’s not that he doesn’t want to, it’s that he can’t

you’d understand better if it was in your native language, which is why you ideally want an arabic speaker to help you, so there’s no confusion, no?

[pseudo ravine]

Please be patient in your ticket. I don't need to keep saying this

[pseudo ravine]

I appreciate you trying to help, but I can handle this

[sullen imp]

is it supposed to be saying @undefined?

[pseudo ravine]

That syntax is for pinging users, not roles. Please refer to the guide I previously sent

[sullen imp]

ahhh okay, this is one hell of a kerfuffle

some people nowadays

@pseudo ravine He’s cursing.

oh, mb.

doesn’t matter how i know it.

it’s only a bot, leave it be until the morning.

[grizzled summit]

Apologies for the rude behavior of that other individual. It has been addressed. If you need support we are happy to provide it.

[sullen imp]

One of the best mod/support teams I’ve talked to, amazing.

[autumn cave]

My account is breached please Tell me how to activate

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[misty ivy]

How do I remove all data from the account? I am the new owner of the server and it saved the old data. how do i remove it all?

[meager snow]

This message appears:
Channel Limit
╰ Server at channel limit of 500
╰ Clear channels to continue creating tickets
Docs page for this error: 4f11290a-f4d3-11ed-a05b-0242ac120003

When this message shows up, I can’t create any tickets.
Even after following the instructions in the documentation, it still doesn’t work.

[jade topaz]

Is there a way to get the logging to publish to other servers as well?

[echo yacht]

Relax @hidden smelt

[nova kraken]

why’s my ticket saying not responding when i try to set up?

[shrewd siren]

hi

Can i be a moderator

???

[rugged venture]

Yo

I'm a premium subscriber how do I add the premium version bot to the server

[glad mason]

Scammer sab bahen.. hai gand mar lo sab ka mera 1week se sab wait karne ko hi bol raha hai bahi 72h to kabhi 24h aur Kitna wait karu be madar..... itna patience kisme hai

[pine wadi]

hi can i put like panel inside the ticket sperate from the normal ticket like some quistons

[dense wagon]

how do i invite the premium bot to my server? i have purchased premium and it only allows me to invite the free bot. please assist

also when i press on premium tab, for some reason it asks me again to buy the premium. although my profile shows its purchased until next year

[clever nova]

@dense wagon click on @humble sequoia and preach add bot

[jade topaz]

how to set up tickets

[night oriole]

How to make that message for moderators will appear as soon as the ticket is opened? Like you do not have to to click to close ticket.

[sullen imp]

that’s not how it works in any server 😭

[vivid gull]

Is they’re a way to see old tickets that are closed

[vast walrus]

Why does this message appear when I receive a ticket? Warning: Claiming isn't enabled

@tender lily

[tender lily]

Uh i’m not part of this servers support team, sorry!

[vast walrus]

Can you solve this simple problem for me?

[tender lily]

I’ve never worked with the claiming feature, I’m sorry 😭

[vast walrus]

oky

@blazing cedar

[timber kernel]

Stop this.

You will not get help faster.

[blazing cedar]

Hello!

[blazing cedar]

Did you require support?

[vast walrus]

yes

[vast walrus]

Why does this message appear when I receive a ticket? Warning: Claiming isn't enabled

[prisma steppe]

How to fix it?

[vast walrus]

Why does this message appear when I receive a ticket? Warning: Claiming isn't enabled

i need help ?

[pure sundial]

You've reached 500 open channels in your server.
Discord has this limit by default.
To solve this you should delete some existed channels or active "Storage mode" in TT

[vast walrus]

Why does this message appear when I receive a ticket? Warning: Claiming isn't enabled
i need help please

[prisma steppe]

what does 500 open channels mean

[pure sundial]

Check out your claim settings in claiming menu

[pure sundial]

You can only have max of 500 channels into a discord server.

[prisma steppe]

I don't understand, I don't have my own server😭

[pure sundial]

So how you've got this ticket tool warn? '-'

[vast walrus]

what

[sullen imp]

all of these are channels
you have 500 hundred of them in your server
500 is the max
tickets are made as channels, so therefore no more channels can be made

[pure sundial]

Seems some role hasn't its perm

[prisma steppe]

I got this message on a server that wasn't created by me

[vast walrus]

I don't understand

[pure sundial]

I mean if you've some manage role you will see it. This means your server/the one you work in has reached max of 500 channels

[vast walrus]

what is this

I mean, should we change another one or is there a solution to this problem?
؟

[pure sundial]

Your claim command isn't enabled mate

You should enable it through cmd config panel

[vast walrus]

How do I do it?

[pure sundial]

^

[vast walrus]

after that ?

[vast walrus]

.

[pure sundial]

Seems you didnt enable claiming to the right ticket panel.

Make sure you did it right

[vast walrus]

Tell me step by step please?

[pure sundial]

I just noticed you don't have Prem Version active.
This feature is available for ticket tools premium version only

[vast walrus]

i dont unterstand ?

[pure sundial]

You need this mate

[vast walrus]

i dont have money

There are people who use this bot and it works for receiving

[warped ferry]

How to i change pfp ticket tool normal to premium

[vast walrus]

yes i have 7 days free

There are no changes

[pure sundial]

Server Configs menu

[vale fable]

i got an question

if i want to make my ticket send to an category for open/close isnt it working does anyone know?

any staff active?

[pure sundial]

1. If the ticket tool hasn't admin permisson on his role, probably it can't see the category you had set in dashboard. Make sure TT has VIEW_CHANNEL permission in those categories you added in its panel

or

2. Make sure you've set the right category

[vale fable]

lemme see

[vale fable]

works tysm

[old shuttle]

I got scammed 70€ for roboux

With this ticket tool

On a another dc

[shrewd siren]

Hi

Can i help

[shrewd siren]

Oh, Sad. for you 😦 i can do nothing bout it

i can help with setting up the ticket tool if you want

[young spade]

hey guys! What permissions does the transcript channel need to work properly?

I keep getting the issue of the channel not having perms. It's currently a private channel with mods and ticket tool bot able to view and message in it

[honest forge]

whay the bot can't Metion A role ? ليش البوت ما يقدر يسوي منشن لي الرتبه ؟

@timber kernel

@covert swallow

@grizzled summit

[pure sundial]

Show me the message editor you did

[pure sundial]

Embed links and attack files

should work

[honest forge]

ok

[young spade]

let me try that, thank you!

[honest forge]

@pure sundial

[pure sundial]

<@&ID> this is the right role mention format

[honest forge]

hah ?

[pure sundial]

add & before the role ID mate

[honest forge]

<@ID1378384565881798837> ?

like this ?

@pure sundial

[pure sundial]

<@&1378384565881798837>
this is the right format

[honest forge]

ok stay with me i will back

[young spade]

I enabled embed and attach files for ticket tool and it hasn't worked yet

Sorry about this ^^;

[honest forge]

@pure sundial thx bro 🤍👌

[iron night]

Gave +1 Rep to @pure sundial (current: #395 - 1)

[pure sundial]

did you set SEND_MESSAGE too?

if it's a private channel, you should add all perms to the specific channel. Even you having it on default role perms

[young spade]

I got it now! Thank you @pure sundial! You're a lifesaver

[iron night]

Gave +1 Rep to @pure sundial (current: #230 - 2)

[pure sundial]

btw you can simply use {ROLEID} aswell. It works in same way.
{1378384565881798837}

Ticket Tools recognize this format as its parameter. The first format I spoke above is the general way to menion a role which you can use in other bot etc

[vast walrus]

ineeeeeeeeeeeeeeddddd hellppppp p???????????

[pure sundial]

What are you looking for?

[vast walrus]

I want to do claiming and no one is doing it

[vast walrus]

what ?

[pure sundial]

You can't use this feature if your server doesn't have prem version activated

I already told you this

[vast walrus]

Where is the code?

[pure sundial]

You can active Trial mode yes.
But it last long during 7 days only. Because this is a test period only.

If you don't purchase the ticket prem license, claiming feature will stop to work for sure

[indigo mulch]

hi, how do i set up the ticket system for my server? are there any resources that tell me how?

[vast walrus]

What should I do now?

[pure sundial]

You can generate a config backup through:

1. Server Configs

• Backup and Restore

2. Having the backup key you will be able to import all settings from a server to another.

You must be owner to manage backup keys

[indigo mulch]

ok thank you

[iron night]

Gave +1 Rep to @pure sundial (current: #182 - 3)

[vast walrus]

He doesn't receive what I want.

[pure sundial]

It is working as I can see

[magic vortex]

Can you apply slowmode setting to all tickets?

I am trying to figure out how to mute for spam in tickets and struggling.

[pure sundial]

What you want to do exactly?

[magic vortex]

When trying to change moderation settings with another bot, it is not muting the member within a ticket. I'm trying to figure out how to get that to work, or if you can enable slow modes in a ticket to deter spamming.

[pure sundial]

You can check if the moderation bot can see those tickets channels. You can enable the ticket category permissions to include this other bot. So it might be able to see all channels into that category.

[magic vortex]

Yeah ive done that, still not working. the bots even had administrator perms

[pure sundial]

So prob the bot is ignoring some role the users in the ticket might have

[wicked galleon]

I have a bot on my server, but it doesn't open a ticket. My server has approximately 60k members, due to overcrowding it simply deleted, what do I do?!

[pure sundial]

is there some message error atleast?

[wicked galleon]

I think that due to the overcrowding of members trying to open a ticket, it crashed on my server, but it always says "interaction failed."

[pure sundial]

Discord allows up to 500 created channels only.

If your server already reached out this limit, you'll not able to create new channels.

Ticket Tools works generating new channels in your server.

If thats your case, you can change the way ticket tools work: instead channels you can set it to generate threads

[fading summit]

Will there be an event, yes or no, and at what time?

[west fjord]

Sorry if it has been asked before: how do I send messages in channel via the bot?
I can't find how to reply in the Dashboard

[pure sundial]

custom comands if you are looking a way to build auto responder when a word/sentence is triggered

[west fjord]

So I need to create a custom command for it?

In here?

[junior shale]

Anyone know why when I go to open a ticket in my discord it says “unable to create ticket” “missing permissions” even tho all permissions are ticked yes

[devout swift]

haihai what exactly does this mean and how can i fix

[junior shale]

Where is tha bro

thank you mate will try it now

[silk lynx]

bot down?

[junior shale]

happening to me aswell mate a think so

who ever just said that dunno who message was deleted thank you very much for your help its all working now

[tidal adder]

yep, just joined to ask too, seems to be an outage then

[echo yacht]

Ticket Tool & Dashboard down?

The website is currently experiencing some difficulties.
Our developer has been notified and is currently working on a fix

[frigid nova]

Ya i think it is as i just tried to Close/Open tickets and wasnt working

thanks Emmay

[tidal adder]

[jade topaz]

thanks @echo yacht

[iron night]

Gave +1 Rep to @echo yacht (current: #29 - 141)

[jade topaz]

the bot itself is down

[untold pewter]

down?

rip

[gray raft]

Yes

https://tenor.com/view/burying-dying-dead-grave-gif-17189345

[honest forge]

when i wanna open ticket in my server is show me this why ?

in web show me this

[covert swallow]

We are aware the dashboard and the bot is down, please be patient

Take a look at the popup in the bottom right

[honest forge]

@covert swallow show me this

[scenic forum]

Bot is down. wait.

[tidal adder]

@honest forge

[meager fractal]

Why does it say interaction failed with bot someone help me plaese

if i try to close or create a ticket it says interaction failed

[cedar pine]

@covert swallow

[scenic forum]

Bot is currently down.

[meager fractal]

ok

[scenic forum]

Be patient until bot is back up

[meager fractal]

tyty

[hearty nova]

Bot not working