🆘│community-support

[austere forge]

Not possible due to limitation Discord

[scenic sparrow]

Hola alguno sabe como activar el bot? Es que nose que le paso que esta apagado

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[rare walrus]

Hii guys! Hmmm I have a question 🙂

So someone opened a ticket but it didn’t ping/add staff automatically to the ticket😭

I had to individually add everyone to the ticket

And also, how do I send everybody a transcript?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[austere forge]

Refer to the embed above please, make a sure to do it with all your panels

[dull totem]

Hey guys! I need help 😣
Everytime I a do command, it says "The application did not respond" & idk how to fix it (I'm new to dealing with bots, bare with me)

[austere forge]

Could you run the /debug command please in the channel where you try the commands

[dull totem]

I tried, it said the same thing

[austere forge]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

Right click on the channel name (hold down instead, if on mobile) > Edit Channel > Permissions > Ticket Tool > VIEW CHANNEL

[dull totem]

Ahhh it worked, thank you!

[rare walrus]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1015)

[austere forge]

No problem both, Thank you for choosing Ticket tool

[steady olive]

I'm struggling to add permissions to view tickets. Im trying to setup a moderator role, but the only tickets the permissions seem to be effecting are the trader tickets. I've added permissions to every panel I need, but they arent working

Anybody know what i may be doing wrong, or if its a bug?

[nimble kindle]

I’m struggling to send a ticket tool in a channel and I can’t make only admins of server see ticket and everyone can someone help me with this problem

[austere forge]

Please #🎫│make-a-ticket

[bitter zenith]

Hi I’m trying to set the bot up and can’t figure out who people can click something to make the ticket

[lunar edge]

How do I add more buttons for different things?

[lunar edge]

There's a button.

[bitter zenith]

I can’t figure out how to set it up tho

[lunar edge]

It is very easy. If you would like me to set it up for you, I can.

[austere forge]

Refer to the embed below, this is a quick easy guide to setup Ticket tool on your server ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Refer to the embed below please ⬇️ If you don't figure it out please #🎫│make-a-ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[royal raptor]

I buyed full access in it's text them for it but Noone is during nun about it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wary spear]

why doesn’t my message send when someone creates a ticket?
i need to to ping certain roles

[lunar edge]

Omg tysm! I didn't even know there was a website!

[austere forge]

No problem! Thank you for choosing Ticket tool

[austere forge]

Please #🎫│make-a-ticket

[dry swift]

Hi! So I've been trying to add a ticket to a server (not a server i own) but it doesn't let me see the server in the dashboard? i tried reloging again and uninviting and inviting, and supposedly i have all the admin permissions. does anyone know how to solve this?

[austere forge]

Please refer to the embed below ⬇️

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[fast bluff]

@humble sequoia

[wanton arrow]

Hello I need help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wanton arrow]

@humble sequoia

[vast perch]

i am having an issue with transcipts not auto saving in a new server im setting up, i have all the same settings as my other servers that have transcripts auto saving succesfully.. is there soemthing i am missing?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[brave mist]

hey, so in my dashboard, I have set certain roles to be able to see and be pinged upon a ticket being opened, however the role doesn't actually get notified when a ticket is opened, is there any way to make it so it pings? I've tried removing and adding the ping role, but it doesn't notify after editing

[brave mist]

sorry, problem solved

[young ermine]

Hi

[quartz spade]

Hey, is it possible to change the color on the left of every ticket tool messages ?

[austere forge]

You need a premium subscription to change them

[quartz spade]

Ok thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1017)

[coarse rune]

How would I do this?

[round spruce]

🤔 Is there a way for attachments sent in tickets to not get deleted after a while? I understand they pull the discordapp link to each image, but this link is only valid for a couple of days before external websites can't pull it anymore?

[austere forge]

Unfortunately, on our side, there's nothing we can do, that's a limitation from Discord itself. The links to attachments expire after some time

[austere forge]

This is similar to the FORMS option and the variable {create.form.x} please refer to the embed below for this, if you don't figure out, please #🎫│make-a-ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[coarse rune]

Ok

[round spruce]

Any recommended workaround for this?

[coarse rune]

When I press a number it seems to auto remove it

Am trying to do "1"

[austere forge]

the best would be to use images hosted on hosting websites like imgur, because as the link cdn discord expires by itself you can not change

[austere forge]

Please #🎫│make-a-ticket

[coarse rune]

Ok

[round spruce]

Thank you

[nimble canopy]

Please tutor on how to make multiple category tickets on Mobile! I'm so confused with text only answer! Thank youu

So they look like this

And how to remove transcripts send channels, it's sent to 2 different channels

[austere forge]

Refer to the embed below please ⬇️

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[nimble canopy]

May i ask what is the meaning of 'Panel' that is written 'Ticket Support' ?

[austere forge]

This is a simple panel name for the example, where it says "Ticket Support" you need insert your own panel.

Each ticket option corresponds to a panel, so if you want several you'll need to create other panels first

[jade topaz]

What should I name my ticket panel

[void remnant]

I am having a problem , When i try to close the ticket i have here it says interaction failed , even when i try to make a new ticket it says the same thing

[restive condor]

Hi there, whatever you'd like

[restive condor]

Hi there, please ensure the bot is still in the server

[jade topaz]

I mean just some recommendations

[odd thicket]

What kind of server is it?

[jade topaz]

Well mostly it doesn't matter what the theme is, but mostly just a name for my members to understand, yk

[odd thicket]

Support Spot?

[jade topaz]

Actually makes sense, thank you 🤝

[iron night]

Gave +1 Rep to @odd thicket (current: #386 - 1)

[odd thicket]

Not a problem

[jade topaz]

What's a gavr 1+ rep?

[odd thicket]

Not a clue 😂

[jade topaz]

Oh ok

[worldly helm]

@odd thicket @jade topaz
Hii!
This server uses a reputition system for fun. If you appreciated someones help you can go to #📈│reviews and rate them with the rep system :D

[jade topaz]

OH cool

[fickle barn]

@restive condor

How do I give permission to enter?

[restive condor]

Hi there, can I get your server name or ID?

[fickle barn]

Yes id server 830048154815823892

[coarse rune]

How can I fix this?

[restive condor]

Give it a refresh, the server shouldn't show up in the first place if you don't have access to it

If you still don't have access, then you indeed lack permissions, you'll need administrator permissions enabled in your role settings or a Dashboard role

[fickle barn]

I have access but I can't access anything.

[pallid heron]

How do I make it so certain roles can see tickets without giving them administrator permissions, I forgot how

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[worldly helm]

Hey!
Please follow the guide ^

[restive condor]

You don't have access. Please ask for administrator permissions or a Dashboard role

[pallid heron]

Alright thanks

[restive condor]

Hey there! It seems like you have disabled the confirm close button and then re-named the cancel close button to "Close", you're esentially just cancelling.

To solve it:
Dashboard > Panel Configs > Buttons > Confirm Close Button > Show This Button, make sure the button text says "Confirm" or "Close"

Then, Dashboard > Panel Configs > Buttons > Cancel Close Button > Rename the button back to "Cancel"

[restive condor]

Can you try the /debug command on your server please

[fickle barn]

yes

[coarse rune]

It's already like this

[restive condor]

Perfect, then all you have to do is enable the confirm close button

[restive condor]

Please kick the premium bot and re-invite it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

You can find an invite by clicking on "here" above

(Everything will be saved)

[coarse rune]

That worked thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2360)

[lilac frost]

yo it says i need permissions even though I have admin and invited it

[restive condor]

Hey there! Could you screenshot where exactly it says that?

[fading current]

How can I give a member in specific the permission to change embeds/panels on the ticket tool website without giving this member admin permissions within the discord itself?

[upper tangle]

I am a premium subscriber but I dont have the roles for it

[glacial crater]

guys

got a quesition

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 7, 2025, 3:41 PM

[gentle crow]

help pls

[glacial crater]

is there any form to get free premium?

[pseudo ravine]

There you go! Thanks for supporting Ticket Tool!

[iron night]

Gave +1 Rep to @upper tangle (current: #386 - 1)

[glacial crater]

like 7 days or smth

[upper tangle]

THanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1314)

[pseudo ravine]

Hey there! Like the embed mentions, the server is at the maximum limit of channels. You'll need to be patient until the staff of that server delete some tickets

[pseudo ravine]

Hey there! You can use the 7 day free trial

[glacial crater]

but how to active it

[gentle crow]

oh,ty

[pseudo ravine]

Please head to the Dashboard > Premium > 7-Day Free Trial > Activate

[glacial crater]

ok

i just do it and i cant use premium options

[pseudo ravine]

Please click on the Sync button thats above your servers name and icon

[glacial crater]

oh ty

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1315)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[glacial crater]

is there any way to do valorations?

[pseudo ravine]

Do what exactly?

[glacial crater]

sorry traductor

ratings

[pseudo ravine]

Unfortunately not

[glacial crater]

ok

is there any bot to do it?

[pseudo ravine]

I don't know of any ticket bot that has this feature, but you could do what we do and have a #📈│reviews channel

[glacial crater]

another question

Is there a way to put less important tickets on hold?

[pseudo ravine]

Unfortunately not. Besides just you not answering the tickets until you're available

[gaunt trench]

hiii, im new with ticket tool support when and i was wondering why i was getting this notification when i would click on the drop down menu i have made?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[gaunt trench]

thank you!

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[paper mango]

hello how long does it take for ticket tool prem to activate in my server

[pseudo ravine]

Hey there! Once you activate your server, it's instant

Are you referring to inviting the premium bot?

[paper mango]

i already have the bot

[pseudo ravine]

What's the server ID?

[paper mango]

1154878818641793054

[pseudo ravine]

It's activated on your server

[paper mango]

oh ok

didnt know thank yyou a lot

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[paper mango]

no problem thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1316)

[lunar crypt]

?rank

[rare walrus]

Hello! It says my transcript channel is missing permissions, how do I fix this?

[austere forge]

Please run the /debug command in your channel transcript

[austere forge]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[verbal pilot]

Testing the ticket tool for my server on an alt account and this happens. Any help?

[austere forge]

Dashboard > Panel configs > Buttons > Create Ticket - Disabled the SUPPORT TEAM ONLY on all your panels

[verbal pilot]

Trying that now.

[verbal pilot]

That worked. Thank you so much

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1018)

[rare walrus]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1019)

[dusky fossil]

Is there any way to "change permissions on specific tickets".. What I mean is is there any command that allows us to disallow permissions to close/delete/add in a single ticket even from the staff team

[dusty elm]

hello i was just wondering how to setup the tickets for my server

[austere forge]

it's not something that's possible, you can suggest in on #1019685143046279208 if you want

[austere forge]

Refer to the embed below please ⬇️

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[dusky fossil]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1020)

[dusty elm]

thanks what is the Category Created/Opened Section

[restive condor]

Hi there, that's where you can select in which categories tickets should be created in

[dusty elm]

thanks

[cold quail]

Hey guys, there's any channel with tips and tricks of ticket tool bot?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[smoky crescent]

any way to make transcriptions automatic?

[shy surge]

Hey! I have the tickettool gold bot and I'm trying to get it to automatically add our support teams to a thread mode ticket.

Currently when I open a test ticket it only adds me to the thread and not anyone else in our private support team roles. Does anyone have any info on this?

For clarity, I had the "auto add team to thread" checked with the proper teams selected and also the bot @'s the roles in the newly created tickets

[warm vortex]

Pow adm me deu ban de 5 dias sem motivos sendo q eu tava trabalhando no carro forte e apareceu na minha tela servidor desconectado sem motivos 5 dias por nd

[void barn]

hey guys how can i make another bot close the ticket
for example my bot send "-close" and the ticket close

[void barn]

can i do this or its impossible

[restive condor]

Hey there! Automatic transcripts are a premium feature

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[harsh acorn]

We can't solve this situation, you need to talk to the actual support

[restive condor]

Hey there! Please make sure the bot has the MENTION EVERYONE & ALL ROLES permission enabled in its role settings

[restive condor]

Você está no servidor errado, não podemos ajudar

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[harsh acorn]

How do you make it per language?

[void barn]

guys how can i make ticket tool close the ticket when another bot send "-close"

[restive condor]

Hi there, simply whitelist that bot's ID as a bot Ticket Tool can react to from your Dashboard > Server Configs > ``Bot`

[void barn]

tysm

[restive condor]

Hey there! Simply add the lamguage shortcode in front of the tag. Eg. French, add fr -> $frtts...etc

A list of all tags is pinned in #🤖│bot-spam

Just note we have specific language support teams available at #🎫│make-a-ticket 😄

[chrome night]

how can i track whos the most active in tickets?

[restive condor]

Hey there! You can use our Statistics feature on the Dashboard.

You can see leaderboard and a chart of how many tickets each staff members has claimed and you can filter by time

[chrome night]

my staff dont really claim tickets and all usually contribute and take over, is there another way to do this

[restive condor]

The only other way would be to use Discord's search feature in your transcript channel. Search for each staffs ID and filter by time.

You will see how many tickets a staff member has participated in the given period of time
https://i.imgur.com/zHkDsMf.gif

[chrome night]

thanks appreciate it alot

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2363)

[restive condor]

No problem!

[chrome night]

how do i enable claiming?

i have it enabled in settings hwoever it says disabled

[restive condor]

Dashboard > Panel Configs > Claiming > Enable the switch at the top

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[shy surge]

Thanks that worked! Is there a way to change the naming function for tickets? We have multiple buttons for ticket categories on a multipanel and for example there is a Ticket-0001 for Mice and Keyboard categories

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2364)

[restive condor]

Of course, see below

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[slow fjord]

uh guys

why it doesn't work? i enabled select style + watched a yt tutorial on how to setup the bot

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[winged sail]

Como hago para que ciertos roles accedan a los canales de tickets

[buoyant cloud]

Hi I need help with a payment where can I make a ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

¡Hola, buenas tardes! 👋
Panel de Control > Panel Configs > General > Support Roles

[plain trail]

Opa alguém pode me ajudar?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[viscid burrow]

pls help why if DMs is open?

[austere forge]

It seems that this bot is not a Ticket tool, so we won't be able to help you sorry.

[viscid burrow]

blyat

ok:(

[glacial crater]

hello

if i just do the 7 days free

If I have used the 7 free days and the premium functions run out, will they continue, that is, they continue but I cannot touch them?

[odd thicket]

You just won’t be able to use them anymore without paying for premium

[glacial crater]

but

the option will be able

???

[austere forge]

if you have made changes to your embeds during your 7-day trial, they will not be changed and will remain as they are. You will not be able to change these options, as you will need a premium subscription

[glacial crater]

ok ty

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1022)

[austere forge]

No problem! Thank you for supporting Ticket tool

[whole marsh]

Hello, I have already bought Synergia and done it on Lock and it doesn't give me the points.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[old ember]

Hi all, i have a problem

[austere forge]

May I ask what country you're from?

[old ember]

Russia

[austere forge]

Unfortunately, our payment provider doesn't support payments from Russia - May you try using a VPN ?

[rare walrus]

Hi, how do I set up a claim system?

[austere forge]

You need a premium subscription for this

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[forest lantern]

Hi

how do i do this

@austere forge

[austere forge]

Not need to ping for help, refer to the embed below please ⬇️

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[velvet shell]

Is there any 1 day trial I can try to see if I enjoy the tool before I purchase premium?

[austere forge]

We have a 7-day trial, which you can activate at any time via your Premium tab

[velvet shell]

🐐

[coarse jasper]

hii, i was wondering how to @ roles in the ticket message

idk how to get the roles id either 💞

[rare walrus]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1024)

[austere forge]

Please refer to the embed below ⬇️

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

To get the ids of your roles, you can use the command $id @roles

for example :

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

<@&642118166243311646>

[coarse jasper]

tysm

[austere forge]

anytime, if you have any questions, please let me know!

[coarse jasper]

one more question sorry, how do i @ the person making the ticket

[austere forge]

the variable was displayed by default, but it's {user}

[coarse jasper]

okk tysm

[lunar zinc]

hey, i’m adding the ticket bot to my server but it keeps leaving and won’t stay do you know how to fix that?

[austere forge]

Check your audit log in your server settings, if a security bot does not kick Ticket tool

[coral rivet]

Im not sure why this happens, is there anyway I can fix this?

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[vale halo]

how to make a place where people can create tickets

[fast coyote]

Help if I try to open a ticket it tells me that it's already open how can I do since I can't see the one already open???

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Hey there! You'll need to contact the staff of that server to resolve this issue

[drowsy fable]

hi i keep getting this when trying to open dashboard

[pseudo sail]

how do i make it to where people have pic perms in their ticket?

[austere forge]

Please ensure your Discord account is verified (both email & phone number) - If there issue persists, you will need to contact Discord support unfortunately https://dis.gd/request

[austere forge]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Attach files

[pseudo sail]

OK TY

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1026)

[pseudo sail]

thanks @austere forge

u deserve 2

nvm it didnt go through

[austere forge]

Really appreciated thanks

[solid nymph]

does anyone know why i keep getting this message??? thank you in advance

[smoky crescent]

Make sure the bot has the View Channel and Send Messages permissions, if this still doesn't work, try /debug.

[bold token]

wont let me save any questions

or do any changes

[naive delta]

Oi alguém pode me ajudar

[velvet shell]

I cant edit these boxes

[pseudo ravine]

Hey there! Please ensure that your internet connection is stable

[pseudo ravine]

Hey there! You can only edit the description of the embed with the free version

[bold token]

it is, ive checked internet speed , im at 653 mbps

[pseudo ravine]

What's the server ID?

[velvet shell]

Do you mean premium version..?

[pseudo ravine]

If you want to edit the other fields, then yes, you'll need a premium subscription

[velvet shell]

I activated the 7 day premium trial. Shouldn't that give me access?

[pseudo ravine]

Please click on the Sync button thats above your servers name and icon

[velvet shell]

Thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1318)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[true arrow]

Need some help
I just bought premium, and i have moderator in the server, but says im not allowed to access

[pseudo ravine]

Hey there! What's the server ID?

[true arrow]

1353779540983549982

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[true arrow]

Hey what channel would i put a ticket in to have my preium transffered?

[pseudo ravine]

Since you purchased the subscription on our website, you can transfer it yourself

[humble sequoia]

<:TicketToolOnline:1018980634498187324> Transfer your subscription

To transfer your Ticket Tool Premium Subscription, head over to your Billing Page. Once there click Manage for the subscription you wish to cancel, once there click Manage for the subscription you wish to transfer, and press the transfer button as shown below. You can then choose the new server to apply premium to in the selection menu.

-# Alternatively, you can press the red button to revoke your premium from the existing server without cancelling the subscription.

Dashboard > Premium > Manage Subscription > Transfer

[true arrow]

their doesnt seem to be a transfer button at all here...

[pseudo ravine]

Please refer to the image in the embed, it shows where the transfer button is

[rapid hatch]

My acc got banned from washiez and I lost my head admin, can you help?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[drifting otter]

guys does any1 know how to make it not say ticket #001 and make it the same name as the panel pls

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[warped sparrow]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel) how to fix

[warped sparrow]

ppls help

@covert swallow

[maiden hare]

助けて下さい

アカウントがロックされてしまいました

discordサーバーへの勧誘をしてしまいました

[red talon]

Hej! I already opened a ticket two days ago via "make-a-ticket" and now is it gone. I also marked it as favorite but I can't see it anymore. How do I know about the status/result of my ticket? regards, J

[silver zephyr]

@humble sequoia i need help. I've been logging countless of tickets.

My issue doesn't get resolved.

[paper oasis]

Hey I use funded horizon can I get any helo

I passed phase 1 and still they didn't gave my phase two account

[ebon tundra]

i have a limit of 1 ticket set on my server, i manually deleted some tickets thinking it was no issue however the people who had tickets opened that i manually deleted now cannot open new ones.
How can i fix this?

[austere forge]

Dashboard > Panel configs > Dropdown, in the emoji field you have added a space after the emoji, you need to remove the space you have added

[austere forge]

We have closed it because you have not replied to us in the ticket itself after more than 24 hours. You will find the content of the closed ticket in the DM's of @humble sequoia which you can view at any time via the Direct link button.

[austere forge]

Even if you delete them manually, your server members can still create tickets, ask them to create a new ticket if the problem persists please > #🎫│make-a-ticket

[soft plaza]

Is the bot down?

[austere forge]

The bot is online, it seems that you had a premium subscription but it has expired, you need to renew it or reinvite the bot white and re-send all your panels.

[soft plaza]

So just kick the bot?

[austere forge]

Please read my message, I didn't say to kick him

[soft plaza]

I reinvited the bot do i refresh?

[austere forge]

You now need to switch to the bot white, with the /botswitcher command

[soft plaza]

Thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1027)

[austere forge]

No problem, Thank you for choosing Ticket tool

[soft plaza]

Best bot to ask for.

[unborn grail]

trying to close tickets but it wont let me kt ells me i need to manage roles but i cant fimd where to do that on the website

[pseudo ravine]

Hey there! Please give Ticket Tool the Manage Roles permission on its own Ticket Tool role

[unborn grail]

All worked ty

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[somber ivy]

Hey, I bought the HickmanDale0/C21356032585 account but when I go to log in, it says reset password

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[serene zenith]

Hi, can someone help me with my ticket?

[worldly helm]

Hiii 👋
Please elaborate.

[serene zenith]

The day before yesterday I created a ticket on the TNT server and the ticket has not been confirmed so I can join.

[worldly helm]

That's not something we can help you with

We only provide support for the actual bot

[serene zenith]

I understand, but do you know why the ticket doesn't appear or do you just have to wait a long time?

[worldly helm]

I have no idea, sorry!
You have to reach out to the servers staff.

[solid nymph]

is the bot down still?? i don’t understand and i tried to /debug it as well

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the “View Channel” and “Send Messages” permissions in the channel

[solid nymph]

thank you … that worked

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1319)

[solid nymph]

couldn’t be more thankful !

[shut raptor]

the app isint working for me

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @solid nymph (current: #386 - 1)

[pseudo ravine]

Hey there! What seems to be the issue?

[shut raptor]

it says this application did not respond

[pseudo ravine]

Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[shut raptor]

it has those permisson turned on

[pseudo ravine]

Please run the /debug command in the channel where it's not responding

[shut raptor]

it still say the same thing

it say application did not respond

[pseudo ravine]

Ticket Tool is still missing the Send Messages permission in the channel

[shut raptor]

it still says the same thing

[pseudo ravine]

Please ensure that it has the permission inside the channel

[frank radish]

Sou um colaborador do jogo, divulgo código pra mais gente entrar no jogo , mais quando fui tira o dinheiro apareceu um nome lá ( hold) passou um mês e até agr não apareceu nd , aí quando foi hj coloquei outro pix , e apareceu processando, aí quando era 7 pras 8 apareceu o nome ( hold) de novo

[steep warren]

salut je suis déséspéré je ne comprend pas quand je veux me connecter j'ai " cannot connect to server, ça m'avais deja fais ça mais je ne me souviens plus de la manipulation à faire, HELp

[frank radish]

Je suis un contributeur de jeu, je partage le code pour que plus de gens puissent entrer dans le jeu, mais quand je suis allé retirer l'argent, un nom est apparu là (hold) un mois s'est écoulé et jusqu'à présent rien n'est apparu, puis quand c'était aujourd'hui j'ai mis un autre pix, et il est apparu en cours de traitement, puis quand il était 7 à 8 le nom (hold) est apparu à nouveau

[humble sequoia]

@steep warren @frank radish

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[rich osprey]

Hello, I am having a problem with being able to disable HTML transcripts being sent in DM and in the the transcript channel.

I have turned on the "Disable attaching an html copy to the transcripts message." but they are still sending. I have even tried to turn that option off maybe thinking I had it backwards and they still send.

[restive condor]

Hi there, that's only an option if you have google drive transcripts enabled

You can't remove the HTML file, that's the actual transcript file

[rich osprey]

Thanks for the response. So there is no way to remove that HTML version that gets attached? Seems rather redundant and is unsightly. I don't recall ever getting that before in other servers.

[rose narwhal]

The HTML file is what generates the transcript link itself
otherwise it wont be formatted and just a big paragraph of text - if you look at a small portion of it, youll notice that its all jsut code version of the conversation

[rich osprey]

Thanks, let me rephrase it. Any way to not attach that HTML file to the transcript channel and DM?

[rose narwhal]

nah there isnt a way, the HTML file has to be attached via this method

[austere forge]

No way, because it's the raw HTML file that allows you to view the content of closed/deleted tickets

[rose narwhal]

Only other option is to just straight up turn off transcript I guess but then you have no logging of conversation

[proper rapids]

Heyy i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[proper rapids]

I dont know how to do a ticket in my server i setup it

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Here is a simple set-up guide for you :D

[proper rapids]

:3

[rose narwhal]

Am I correct in saying the escalate function basically just allows an admin to forward a ticket onto lets say head admin category or owners?

[worldly helm]

Hey 👋
Correct!

It switches between different panels

[rose narwhal]

yeh I thought it was fairly self explanatory

[south grotto]

Cannot find server in dashboard

[rose narwhal]

Have you permissions to add the bot?

[south grotto]

yes

[rich osprey]

The HTML is just a file that is being attached. It is not needed to display the embed message. It seems rather redundant and is unsightly. It can still be generated, just NOT attached, at the very least attach it to the button.

[south grotto]

it's in my server

[rose narwhal]

Try press refresh servers if it was a recent change

[south grotto]

I did

worked on my test server, when I refreshed

Is it becasue my friend made the server?

[rose narwhal]

Check your role permissions, you might not have high enough to see the ticket dashboard

[south grotto]

alright 🙂

[rose narwhal]

May look unsightly or not needed in some eyes but ultimately if that wasnt present - the transcript would not function as its running a script in which generates the automated transcript link

Unless discord releases different methods for it, I don't think there will ever be a new change for it

[south grotto]

Im on manager to server, is that good enough?

[rich osprey]

My friend, I think there is a disconnect here. I am not saying it isn't needed. I am not wanting to ATTACH it to the DM. For my needs the embed is plenty that is sent. I found the option to not include it in DM's. I just don't want it attached in the channel now. There is no reason a button cant be created that is linked to that. The HTML file doesn't need to be attached for a button to be created.

[rose narwhal]

Manager role is just a role name haha - you need to have administrator permissions I believe

[south grotto]

How does one give those to me?

[rose narwhal]

Server Settings > Roles > Chooe the Role > Choose Administrator

[rose narwhal]

Ye I am going to imagine this comes down to what language the bot is coded in and the formatting - as there are a few ways to display it differently so it may look nicer to the eye

[rich osprey]

It has nothing to with displaying it. Just have an option to not attach it like with the DM

[austere forge]

There's no way of not displaying the raw html file except with the Google drive option, as my colleague Dan says

[rich osprey]

Seems very counter intuitive.

[austere forge]

If you want to extend your confusion, you can #🎫│make-a-ticket - we can give you an answer about that

[dire island]

Opa alguém pode me ajuda??

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[dire island]

alguém pode me ajuda estou com dificuldades para engeta o xits

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[dire island]

ALGUÉM PODE ME AJUDA MN MDSSS

[restive condor]

Voce está no servidor errado

Aqui nao podemos ajudá-lo

[cloud gorge]

guys

can simeone help me i need fast

[dire island]

Qual é o servidor entt

[cloud gorge]

i try to do /setup and it says "the application dont answe"

[river lintel]

it won’t let me add ticket tool to my server

[river lintel]

SAME OMG

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[rich osprey]

There is no confusion my friend, I understand the concept fully. Since the HTML transcript is not self hosted by Ticket Tool it has to be generated and attached to the transcript channel or DM to create the button to open the file locally in the browser in order to retrieve it. In order to disable that option there needs to be a supplemental storage option so it can be retrieved later if that option is to be disabled. So I get that part. It just seems very counter intuitive that Google Drive is the only option to disable this over just not attaching it. In addition no B2 storage solution is offered. If I only want the embed and not the transcript I should be able to just not attach the HTML file. I know this solution maybe doesn't apply to the majority of people. But in my case my bot already captures the transcript and stores it on our S3 node so it can be retrieved via our SaaS ticketing tool.

[pseudo ravine]

Hey there! Unfortunately this currently isn't possible. You can make a suggestion in #1019685143046279208 but I can't guarantee anything will happen

[rich osprey]

Ok thanks, is there any way to edit the ticket log messages? I haven't found a way to do so if this ability exsists.

[pseudo ravine]

Unfortunately not

[rich osprey]

Ugh.... Oh man, oh well. It's a great bot overall. You can customize nearly every message so I was hoping I was just missing something.

[pseudo ravine]

Thanks for supporting Ticket Tool!

[wild linden]

hey guys just a quick one, because im absolutely baffled, how do i set this bot up>?

[rich osprey]

The best way to answer this and I am not trying to be sarcastic. Go to YouTube and watch some videos. There is a lot of very in depth good videos that can help you get started.

Once you familiarize yourself with all the panel options it is fairly easy to manage.

[wild linden]

thanks any suggestions on which videos to use?

[iron night]

Gave +1 Rep to @rich osprey (current: #386 - 1)

[nova vale]

When i try to get a ticket for a server im in, it says "channel limit" and "clear channels to continue making tickets"

[rich osprey]

Fleet has a good one. One word of advice. slow the video down. He goes rather fast, but it covers the majority of the bases to get you started.

[rich osprey]

They have most likely hit their channel limit on that category and do not have any fallback catagories created.

I could be wrong, but from memory I think Discord limits catagories to 500 channels.

[nova vale]

thankyou

[inner hamlet]

alguem me ajuda a deixar o aplicativo em portugues brasil

[soft crest]

how can i change the name of tickets ex: ticket-0007 i would like to name it IA ticket 007

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[river lintel]

how do i make it so people cant see all the channels till they have made a ticket and been verified?

[coarse fractal]

This makes no sense to me

[pseudo ravine]

Hey there! Please give Ticket Tool the “Manage Roles” permission

[river lintel]

hello..?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[ivory trench]

I want to add a feature like this to my panel and idk how to

[mighty thistle]

Forms!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[ionic wolf]

How can i add a photo to the panel

[keen ginkgo]

put ur analog on the icon and it'll display to add image

[twin umbra]

heya, just wanted to say for some reason 2 buttons keep appearing instead of one
i did mess with settings a little bit and had dropdown style previously but I've looked through all settings and don't know what's the problem

[timber kernel]

You have a panel attached under Panel Configs -> Panel

[twin umbra]

worked, tysm!

[vast wraith]

How do I make ticket tool auto delete tickets upon closing?

@timber kernel do you know?

oh sorry i wont ping do it again

[errant gust]

Bonjour

How can i set the limit of tickets in a panel?

[karmic grove]

Remove Two-step tickets

[vast wraith]

oh?

[karmic grove]

Yes. It is in General options. Did you find it?

[karmic grove]

On the dashboard, in Limits. You can set a limit either per user or overall on the panel

[vast wraith]

Yea its fixed thanks alot!

[iron night]

Gave +1 Rep to @karmic grove (current: #113 - 7)

[glad wagon]

How to check all closed tickets? 👀

[tardy sage]

$new and $ticket doesnt work but its set up & bot has admin perms anyone dealt with that before

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's Dashboard➞ Panel Configs ➞ Command Style Tickets.

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it can access.

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can select in which channels Ticket Tool should look for the $new or $ticket command instead of looking at the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[pine star]

Hi how do I stop multiple users being in the same ticket?

[frank radish]

Je suis un contributeur de jeu, je partage le code pour que plus de gens puissent entrer dans le jeu, mais quand je suis allé retirer l'argent, un nom est apparu là (hold) un mois s'est écoulé et jusqu'à présent rien n'est apparu, puis quand c'était aujourd'hui j'ai mis un autre pix, et il est apparu en cours de traitement, puis quand il était 7 à 8 le nom (hold) est apparu à nouveau

[atomic bloom]

Hi, how do I make ticket bot ping a role in a ticket?

[vast wraith]

hey how do i make it so only support team can close tickets

[mighty thistle]

Elaborate? If you mean only allowing one member of the support team, you'll need Premium for claiming!

[karmic grove]

You need to enable the close button only to certain roles

[vast wraith]

wdym?

[mighty thistle]

In that case, there's a toggle that says "Support team only."

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[mighty thistle]

^^

[vast wraith]

where is that

[pine star]

No so a regular member will open up a support ticket in our discord wanting for help and it turns into a group ticket with multiple regular members in it

[mighty thistle]

Oh

Hm

Are the permissions set so that the everyone role can see the tickets?

Do they have a role that is considered the support team?

Things like that

[mighty thistle]

Panel Configs > Buttons

If you use command style, you'd need to check the command permissions.

[vast wraith]

Yoo w i found it tysm

[pine star]

example and no the permissions are set so no one but the one who opens the ticket can see it and no they don't have a role considered the support team

some don't even have a role at all

[mighty thistle]

I imagine it's Discord permissions then. If they have View Channel at the server level (this is a given), the channel still needs an override preventing the everyone role from viewing it.

[mighty thistle]

Huh

You don't have anyone set as an additional role?

[pine star]

No the only one who has access is the member cuza4801 as you can see on the side because she is the one who originally opened the ticket

But for some reason two other people when they open a ticket are joining hers

[mighty thistle]

And those two have no roles at all?

[pine star]

No

[atomic bloom]

Thanks!

[iron night]

Gave +1 Rep to @mighty thistle (current: #54 - 34)

[mighty thistle]

So like, in the ticket, those two are in the member list? And they can view the channel, send messages, etc.?

[pine star]

I don't see them in the member list but they can view the channel and send messages

I can't even tag them so I'm not sure how

[mighty thistle]

So they don't have administrator access? Are there permissions in the category for them?

[pine star]

No they don't have administrator access only 3 people have it and I am one of them. And I don't see any permissions in the category for them

[atomic bloom]

Why does it have the ping but it doesn't actually ping me?

[mighty thistle]

Huh
I would #🎫│make-a-ticket to see what we can do!

[atomic bloom]

Ok thanks

[mighty thistle]

Do you have the support team role? Can it be mentioned be anyone, or can Ticket Tool mention everyone, here, and roles?

[atomic bloom]

When it pings "everyone" There is no ping.

[mighty thistle]

So you’d have to let Ticket Tool mention everyone, here, and roles. Or let the role be mentioned by anyone.

[atomic bloom]

Alright

[atomic bloom]

I've done it and it worked

Thanks very much!

thanks @mighty thistle

[iron night]

Gave +1 Rep to @mighty thistle (current: #54 - 35)

[chrome nebula]

Why I'm not able to add gold bot

[rose narwhal]

if you went from white to gold then you just /botswitcher

[chrome nebula]

okay

[humble sequoia]

- Vision.'s issue has been solved in another channel.

[undone minnow]

hi can anyone tell me how can i do thies

[mighty thistle]

Dropdown!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[ripe cloak]

Libera meu acesso Ruan Victor Santos Gomes

[undone minnow]

thank u ❤️

[iron night]

Gave +1 Rep to @mighty thistle (current: #54 - 36)

[velvet field]

Is there a way to be allowed to open multiple tickets at once? i have a ticket open on my server and need to open another but it says I can't atm as I already have one open

[austere forge]

Dashboard > Panel configs > Limits - Open tickets each user

[ivory trench]

How do I remove the ticket tool branding I have premium

[austere forge]

What type of message do you want to remove them from?

[ivory trench]

I wanna change the profile picture of the bot

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[austere forge]

Refer to the embed above please

[ivory trench]

ok

tysm dud

[austere forge]

No problem!

[ivory trench]

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1028)

[ivory trench]

There we go

[tall ferry]

When ever I add ticket tool to my server it leaves by itself?

[calm trout]

say if i was wanting to sponsor a giveaway here would i be able to have my server link (don’t gotta be a requirement to win)

[tall ferry]

Help please

[humble sequoia]

━━ ⚡𝚂𝚝𝚘𝚛𝚖𝚢_🔥's inquiry has been moved to a ticket ━━

[austere forge]

Please #🎫│make-a-ticket

[calm trout]

okay

[hybrid crow]

plis help

[austere sapphire]

what might be the problem for this?

[echo yacht]

Seems like Ticket Tool is leaking permissions, could you run /debug so we see what’s exactly happening?

[grand isle]

Hello guys, please who can guide me through how to get a suport link of the ticket i created myself in my support?

also idk why mine isn’t ticked green like others

[smoky crescent]

What do you need?

[novel hazel]

solicito reembolso no puzzle

[tawny island]

How can I check the transcript of a ticket that was closed on me

[light pagoda]

When someones trying to react to the ticket button but its saying "they dont have permission" which setting would I change?

[edgy sequoia]

Do I click on 🔒close to send it or do I leave the ticket untouched after a typed what I typed?

[light shadow]

How do i get a panel id for a multi panel system

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[delicate bramble]

Hey how do I set it up for admins to look at tickets with out giving them administration in the admin role

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[worldly helm]

Heya!
Could you elaborate please?

[marsh coral]

@iron night

[karmic grove]

If "admin role" is for your Discord Server, you have to give them a role (ie Staff) that you will define in your ticket tool dashboard as Support Team. You can also set them as Additional role and give them different permissions on the tickets

[tepid island]

how to fix?

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY permission in the channel where you try the command

[tepid island]

where can i see that?

[austere forge]

hold down the channel name > Edit Channel > Permissions > Ticket Tool > VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY

[scenic nexus]

does anyone know how to remove the close confirmation thingy?

[austere forge]

Dashboard > Panel configs - Two step Close

[scenic nexus]

cheers

[trail thorn]

I tried to report a ticket and this happened. How do I fix it on mobile?

[worldly helm]

Hey there!
Are you a staff member on that server?

[trail thorn]

Nope

I was just trying to report a ticket

[worldly helm]

Discord has a limit of 500 channels at once. That server has reached that limit. Please tell the server staff about that issue.

[trail thorn]

Ohh ok got it

[jade topaz]

[worldly helm]

Heyy!
How can I help you?

[austere sapphire]

still the same

[pseudo ravine]

Hey there! Are you the user who ran the command?

[toxic shoal]

hi

howdo i get my ticket to [ing staff members

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[toxic shoal]

huh?

oh

do i type the at symbol then the role?

or do i do smth else

[pseudo ravine]

Please do it like how it's shown

Either one of them works

[toxic shoal]

ok ty

wym?

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[toxic shoal]

its the only good ticket maker needle is ass

@pseudo ravine didnt work

[pseudo ravine]

Please refer back to the guide

It shows you how to properly ping the roles

[toxic shoal]

ok

[jade topaz]

Fui banido por dark sem motivo quero ver as provas cadê o suporte

[daring bluff]

when creating a custom command like you guy do for your responses how do you put it in a box, https://gyazo.com/cdfe3984b8d72db3c4a51637bce772b2.png like this

[pseudo ravine]

Hey there! Adding an embed requires a premium subscription

[daring bluff]

I have it >< i need like an honorary premium title. I manage one that isnt under my name

[pseudo ravine]

Then you can click on Add Embed when editing the custom command message

[daring bluff]

Gotcha, real fast also do you have that link youve def sent me 100x already but i keep losing of all the discord text commands such as hyper linking

ty for role also lol

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Discord Markdown Text

Below cites basic Discord Text Markdown/Formatting. Replace the text below with your own!

See this Discord Help Article for other markdown questions and combining markdowns.

<:Numbericons1:1018864164032225340> Italics (Cntrl + I)

*Copy me for italicized text!* -> Italicized text!
_Copy me for italicized text!_ -> Italicized text!

<:Numbericons2:1018864168041971712> Bold (Cntrl + B)

**Copy me for bold text!** -> Bolded text!

<:Numbericons3:1018864171783303208> Underline (Cntrl + U)

You must add 2 underscores on both sides of your text to get the underline text
__Copy me for underlined text!__ -> Underlined Text!

<:Numbericons4:1018864175155519538> Strikethrough (Cntrl + S)

~~Copy me for strikethrough text!~~ -> Strikethrough text!

<:Numbericons5:1018864178632605786> Spoilers & Hidden Text

||Copy me for hidden text!|| -> ||Hidden text|| (Click to reveal)

<:Numbericons6:1018864182558466058> One Lined Codeblock

You can add 3 backticks instead to get multi lined codeblock.
`Copy me for codeblock text!` -> Codeblock Text!

<:Numbericons7:1018864186727604354> Hyperlinking and Hidden Links

[Copy me with your link](yourlinkforhidelinks.com) -> Ticket Tool!

<:Numbericons8:1018864190296961159> <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> <:beta1:1022173658610946182><:beta2:1022173656492810340> Headers!

Header markdowns may not work with ticket tool features.
# Largest header!
## Small header!
### Even smaller header!

[daring bluff]

appreciate you as always

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[tardy crag]

hello

i payed and i was rejected from group novabot

[humble sequoia]

@tardy crag

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[night grove]

Im Tryna set it up but it just says the aplication did not respond

[austere forge]

Make sure that the bot has : VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY permission in the channel where you try the command

[tardy crag]

i want help because i payed and i dont recevide nothing

[austere forge]

You're in the wrong place

[tardy crag]

i dont know where i must to go

because i was rejected from group

[austere forge]

We don't know either, we only provide support for Ticket Tool bot nothing else.

[elder shale]

what is the command to add a specific role to the perms of ticket managers? I forgot to add one while doing the setup

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[night grove]

It has the perms

[austere forge]

Refer to the embed above please

[austere forge]

Please run the /debug command in the channel where you try the commands

[elder shale]

Alright so only deskboard like I suspected, thanks

[iron night]

Gave +1 Rep to @humble sequoia (current: #19 - 380)

[night grove]

Already tried that

[austere forge]

All permissions marked with ❌ are missing in that channel

[south cave]

this interaction failed showing

[austere forge]

Where did you get this error message from?

[austere forge]

Can you provide your server ID please ?

[south cave]

1349729119876943982

[slow furnace]

i need help its saying the bot isnt in the server but i invited it

[austere forge]

It seems that the bot white is no longer on your server. It has probably been kicked by mistake

[austere forge]

Please check your audit log on your server settings, to see if a security bot is kicking Ticket tool

[slow furnace]

i ficed it

[slow furnace]

fixed

[austere forge]

Could you try to run the /debug command please on your server where the interaction failed ?

[slow furnace]

i turned the antinuke off and its still doing it now

saying its not there

[austere forge]

Please re-check your audit log, the only reason is that a bot kicked Ticket tool

[slow furnace]

nothing shows bleed added a role to it

thats all

[south cave]

no options showing of command

can't use the command of ticket tool

[austere forge]

This means that the bot is not on your server, please re-invite

[austere forge]

Please #🎫│make-a-ticket

[south cave]

it is

[austere forge]

If no command slash is displayed, this means that no

Please re-invite him to confirm

[south cave]

okay

[south cave]

Oh fixed, Thanks Mate !

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1030)

[austere forge]

Glad to hear!

[wary furnace]

Our service is paused for DIS#COMM#1214142396938592286. Please contact your Discord mod to fix bot configuration errors. Use the link below to find more information about this issue.

[austere forge]

We only provide support for the @pseudo glen, nothing else

[lyric jolt]

Why does the ticket bot keep saying "the application did not respond"

[twilit sparrow]

u have to give it like a high role

[lyric jolt]

Alr

[ionic isle]

On the ticket tool website i cant manage a server im in, I have high ranking permissions such as:
Manage Channels
Manage Messages
Read Message History
Send Messages

Do i need the administrator permission is it it something else?

[austere sapphire]

it was one of my friend

[ornate bone]

Check #1371204197994729574

[languid rover]

Would it be possible to get some help? T.T This is what happens when users without administrator privileges use Ticket Tool

[worldly helm]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard

👉 Server Configs > Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs > Buttons > Create Ticket > Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs > Buttons > Create Ticket > Disabled Roles
Any roles there will be unable to use the button.

[languid rover]

Then, can I keep it like this?

[worldly helm]

You just have to disable Support Team only

[languid rover]

I'm really sorry. I've tried all three methods you told me, but it's too bad.

You can do it with the picture I just posted. T.T

OMG

I was a fool. I didn't disable the panels in DropDown!

[languid rover]

Thank you so much. 👍

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 834)

[worldly helm]

You're welcome

[lyric summit]

When i try to put a panel on a channel it says that the app didn't respond, is it normal?

[worldly helm]

Hey!
That's most likely because the bot is missing permissions, could you try to use the /debug command in that channel?

[lyric summit]

Ok

[worldly helm]

The bot is missing the Read Channel permission for that channel

[jade topaz]

Hello

I made a few edits on the site. What command should I use to make the bot resend the ticket opening message?

[chrome ledge]

Why cant i edit the Message Content?

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[covert swallow]

You can use the update button, or just resend the panel with the send button

[worldly helm]

Please refer to this guide ^^

[worldly helm]

Hey!
Thats a premium feature

[chrome ledge]

Alrighty

[bold hare]

Hey

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 835)

[bold hare]

my daughter got banned from tower of hell

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

[bold hare]

this is crazy put money somewhere where later can't get help anywhere

[worldly helm]

Hey there 👋
I am sorry about hearing that. This is the support server for @pseudo glen, a discord bot. There is nothing we can do as we only provide support for the bot, nothing else.
I appreciate your understanding.

[bold hare]

this is the 4th server they send me to and they say they will help here, I will simply forbid my daughter to put money here

[worldly helm]

As I said, we do not provide support for whatever issue you are currently having.
Sorry

[dire magnet]

can you rename tickets automatically after theyve been created?

[karmic grove]

It's a premium feature you will find in General, yes

[restive condor]

Hey there! Yes, but that's a premium feature unfortunately

[tepid shoal]

Hi, I bought this cultivar product and I haven't received it yet.

[dire magnet]

okay thank you so much! how much is premium?

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2365)

[tepid shoal]

I bought a new product, Cultivate a Mega from Nova Ilha, and I didn't receive the product.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

See below please

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[dire magnet]

thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2366)

[tacit linden]

how do u ise the creat form thing and make it pop up in tickets

[pseudo ravine]

What’s their user ID?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[uncut oriole]

is there any api for opening tickets for ticket tool using my own bot

[amber marten]

How do I let my discord server's members open tickets?

It always says they don't have the permission, I already searched the entire dashboard

[open dock]

can any one help me with this?

[deep stirrup]

ap

pa

[austere forge]

Is your issue still current?

[austere forge]

All permissions marked with ❌ are missing in that channel

[amber marten]

I already found a solution, thanks

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1031)

[austere forge]

Glad you were able to solve the problem 👍

[austere sapphire]

it got resolved,
the issue was with the permissions
thanks🤝

[nova bone]

how can i make it so people dont see other tickets and that only support team and higher can close the ticket

[austere forge]

the first thing is already defined by default, only the user who create a ticket and your staff can see the staff nobody else
For second : Dashboard > Panel configs > Buttons - close Ticket - Enabled SUPPORT TEAM ONLY

[nova bone]

how can i go to the dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[nova bone]

ty

[crimson solar]

.

[still lion]

Suporte Juan Xiter, Abra um ticket e tenha paciência para ser atendido!

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[pseudo ravine]

You’re welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @austere sapphire (current: #386 - 1)

[balmy current]

I added the Bot to the Server but it doesn't show in Dashboard the server

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[balmy current]

Oh so Mods can't.

[austere mesa]

Where is my settings? I just lost it once

I was working on it and all that staff just disappeared

[austere forge]

It works on my side, could you try disabled all your extensions, and/or try with another browser please

[pseudo ravine]

You'll need a specific permission level in order to access the servers dashboard

[balmy current]

I'm a Mod in the server but it says my Permission Level is 0 which is strange

[pseudo ravine]

Like the embed mentions, you need one of the permission levels listed

Please have the server owner add your role as a Dashboard Role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 12, 2025, 3:53 PM

[balmy current]

I see

Well Thanks. I'll hit em up

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[austere mesa]

i'll try

[oblique olive]

Closed ticket's getting moved to another category then became a channel

What can i do for this?

[misty lotus]

How fix?

[slender minnow]

Make sure the bot has VIEW CHANNEL READ MESSAGE HISTORY and SEND MESSAGE permissions in that channel.

[slender minnow]

Can you check if storage mode is enabled in server config?

[oblique olive]

I just disabled it now i gotta check if it works

Hold up

[misty lotus]

okay

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[austere forge]

⬆️

[oblique olive]

Now it's solved, also people can't create or close, delete tickets so i gave perms by fixing panel config-buttons, is this how it works?

[slender minnow]

I'm not sure what you mean by fixing panel config-buttons

[hidden dirge]

Stfu

[oblique olive]

This

[slender minnow]

Be nice and keep this channel restricted only to the bot support.

[slender minnow]

yes, well it will be hard to tell if its the right thing without actually taking a look haha

[oblique olive]

My bad, so would ppl be able to create tickets by now?

[austere mesa]

thank you

[iron night]

Gave +1 Rep to @austere forge (current: #4 - 1032)

[misty lotus]

thanks

[iron night]

Gave +1 Rep to @slender minnow (current: #13 - 453)

[austere forge]

No problem! glad it's working for you again

[slender minnow]

They should if you have the configs done right.

Why don't you try asking someone to create one for you. Or, maybe use an alt account to test it.

[oblique olive]

Ty i just confirmed it works by another member's help

[iron night]

Gave +1 Rep to @slender minnow (current: #13 - 454)

[slender minnow]

Great!

[burnt sinew]

How do I do auto transcript?

[worldly helm]

Hey there 👋
That's a premium only feature.

[burnt sinew]

Oh sad

[north remnant]

Guys, hello everyone, please help me, I have bad English and I am writing from a translator, I was given a permanent ban and I don’t know how to appeal it, can someone help me?

[viscid lion]

who can help me ban exploiter in tsb pls?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo temple]

Goodday
A friend of mine have been denied access due to authentication code seems like no tangible response so far from the help support

If you can’t authenticate yourself any other way, customer support for your account may be able to verify your credentials and restore access. I don't know what's there the tech support can't do

[worldly helm]

Hii.
Is this regarding Ticket Tool?

[pseudo temple]

This regarding my Arena account
It has been locked for days due to authentication code

I truly need help in opening it

[worldly helm]

We can't help you sorry.

We only provide support for @pseudo glen

[pseudo temple]

So who can I reach out to for help please

Regarding this issue

[worldly helm]

We don't know it either unfortunately

[pseudo temple]

My goodness

[restive crypt]

can you teach me please how to change the name on this buttons ?

[honest void]

Help me please People

Admin?

[austere forge]

Dashboard > Panel configs > Dropdown

[trail pebble]

Is there’s a command that shows how many tickets have each person claimed weekly?

[austere forge]

You can see this on the Statistics Tab on your Dashboard

[trail pebble]

What if I don’t have access to the dashboard, Can I see them through a command?

[austere forge]

Not possible sadly

[open dock]

how to do category tockets? can any 1 give tutorial?

[torn marten]

i not have open tickets? why solution ?

[unique smelt]

Oi

[manic pelican]

como usar o xit ?

[unique smelt]

Como pega o xit ??

[torn marten]

/ticket list

[manic pelican]

aonde é o ticket list?

[wispy trail]

Ou não tá dando pra abri um ticket

/ticket list

[manic pelican]

Pprt

[manic pelican]

alguém tá conseguindo falar com o suporte?

[somber fractal]

4f11290a-f4d3-11ed-a05b-0242ac120003 hash errors

i need help pls

[pseudo ravine]

Hey there! Like the error mentions, the server is at the limit for the amount of channels it can have

[fringe crane]

Hi guys - having difficulty with closed tickets moving to closed categories. I'm aware of the 50 channel discord limit, and have manually deleted the first 50 tickets + made two overflow categories for closed tickets but we are still getting flooded with closed tickets not moving away from our Active ones.

Any help would be amazing

[somber fractal]

So it’s not just me it’s the server

[pseudo ravine]

It’s not something you can fix as a regular user

You’ll just need to be patient until the staff of the server delete some tickets

[somber fractal]

Ok think you so much !!!!!!!

[pseudo ravine]

You’re welcome, glad I could help!

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the proper permissions in the categories

[fringe crane]

Thank you for the quick reply. Seemed to have been the issue, but is it the Ticket Tool role or member that should be added?

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1323)

[pseudo ravine]

Either one will work

[fringe crane]

Got it. Which setting in the panel configs would allow for auto deletion of tickets after a certain number of days? (This is my final question)

[pseudo ravine]

Does your server have a premium subscription?

[rain agate]

hey why I can't click on edit edit closed dm etc

[odd shadow]

How do I do a ticket drop down like this?

[dawn lake]

You need premium

[dawn lake]

Go to Dashboard>> drop-down style

[floral radish]

hello is there anyway to disable the delete ticket option?

[half wing]

Hello i would like to know if the bot is down or what cause it's broken in my server

[harsh musk]

mine wont let me use panel, do yall know why?

[dawn lake]

Any error message might have come .?

[harsh musk]

no it says something about permissions

[dawn lake]

does the bot have enough permission ?

[harsh musk]

it should

holdup let me double check though

[dawn lake]

Yes
Go to dashboard>> buttons >> delete button > disable Show this button

[floral radish]

thanks

[dawn lake]

Can you give me a screenshot of what was sent the bot?

[half wing]

Hello i would like to know if the bot is down or what cause it's broken in my server, the bot doesn't make a ticket when interact with it through button

[dreamy rune]

Help pls

[dawn lake]

does it have enough permission?

[dreamy rune]

I invited the bot to my server but I don’t know where it is

[calm sky]

hello I invited the bot onto my server and when I try to send a panel to a certain channel the bot says it doesn't have permissions to view/send messages in the channel even though I gave it a role with administrator permissions. can somebody help me?

[dawn lake]

The bot is not getting permission to send messages in the channel, check its permission again

[calm sky]

how so? i gave it a role with administrator permissions and it can view and send messages in the channel I want it to

[dawn lake]

Go to the audit and see whether he got that role or not

[dawn lake]

Explain...

[dawn lake]

Ok now try again, what happens

[dawn lake]

Do one thing, go to the channel where you want to put the ticket panel and type $panel <number> [ your panel number is 1. 2. 3 .. ]

[calm sky]

"invalid emoji"

deleted it from the dashboard and it works

[dawn lake]

Emoji belongs to your server, it is whatever you have placed on some button or somewhere else.

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

^^

[inland nebula]

I’m currently using Ticket Tool Premium, and I’m trying to set up an automation that sends a webhook to my #queue channel whenever a ticket is opened or a form is submitted.

My goal is to have a formatted embed automatically posted to the queue channel with the client info, status, and ticket details, using the webhook + JSON method.

I’ve tried:

Using Post Submission Actions in the form panel (but I can't see that option in my panel or form editor — possibly user error?)

Looking at Automations, but I'm still not 100% sure if that’s where it should be configured or if I’m missing something in my setup.

Could anyone point me in the right direction for Webhook + automation setup tied to ticket creation or form submission?

Thanks in advance!

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[stray depot]

Hello

[odd shadow]

Ooh okay

[manic pelican]

como faz para colocar o xit no ff ?

[rough hamlet]

Queria recebe meu xit

[cloud sapphire]

Who can help me?

[rough hamlet]

4f11290a-f4d3-11ed-a05b-0242ac120003

[cloud sapphire]

How can I get premium?

[odd shadow]

How do I turn on claiming?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[worldly helm]

^^

[odd shadow]

Okay

[worldly helm]

You can buy it directly of the website.

https://tickettool.xyz/premium

[naive parcel]

hi

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[naive parcel]

[+] Unlimited Ticket Tool Premium
1)Make 2 Server's
Invite ticket tool bot in both server's
2)Claim 7d Free Trial in 1st server
Go to server configs and scroll down at bottom to "Config Backup & Restore (Server Owner Only)"
Click on "Old version can be found here"
Click on "Generate New Key"
Copy that key!

Go to 2nd serever
Claim 7d Free Trial in 2nd server
Go to server configs and scroll down at bottom to "Config Backup & Restore (Server Owner Only)"
Click on "Old version can be found here"
Paste that key you copied from server.1 in "Restore from backup key"
NOTE- Must enable "Move/Restore Premium"
You Must have server ownership
Now click on "Restore Configs" !
Boom , Done!
Like this do in unlimited servers and get premium! 🙂
[+] Made By </ĐrΞaM・DRAGON#4081
[+] Thanks For Buying

does this work or what

what is that

i jus found out

[worldly helm]

Nope it does not.

[naive parcel]

yea i thought

[naive parcel]

does this server have guld

[worldly helm]

What do you mean?

[naive parcel]

like

this servers own guild

[worldly helm]

I‘m afraid I don‘t understand what you mean. Please #🎫│make-a-ticket

[naive parcel]

bruh u see that next to my name

how do u not know what a guild is

its so famous and people are crying to own

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 837)

[odd thicket]

It’s the thing I was asking about a few weeks ago, no this server doesn’t have one

[odd shadow]

$claim

[naive parcel]

thanks @worldly helm

[odd shadow]

...

[worldly helm]

Oh! A guild tag, no it doesnt

[ashen comet]

is there a command that can move a ticket to a different category?

[worldly helm]

You can use $escalate.
Make sure to set it up at > Dashboard - Panel Configs - Escalate

[ashen comet]

thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 838)

[worldly helm]

[ashen comet]

sorry but how do i exactly do it

[ashen comet]

i want to be able to move the ticket from request to processing and then to completed

[ashen comet]

what exactly do i do in panel configs

[worldly helm]

Head to the escelate button

[ashen comet]

yep

[worldly helm]

Then set it up for your needs

(You can only select panels, not categories.)
Create a new panel with a diff category Setting

[ashen comet]

but how

[ashen comet]

oh

[ashen comet]

ok i created a new pannel

[worldly helm]

^

on the 1st Panels

[ashen comet]

ya

[ashen comet]

ahhh i see it now, thank you very much

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 839)

[worldly helm]

[dreamy sentinel]

hi, so im trying to do a setup and it is saying "the application did not respond"

[worldly helm]

Hey!
Same if you try doing the /debug command?

[dreamy sentinel]

oh ok let me try

[worldly helm]

The bot is missing the SEND MESSAGES permission for the channel

[dreamy sentinel]

wow.

[dreamy sentinel]

ohhhh

thank you it worked

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 840)

[snow vale]

Op

[karmic sorrel]

can i help you?

[snow vale]

EU COMPREI E AINDA N CONSEGUI O XIT

[snow vale]

@karmic sorrel EU COMPREI E AINDA N CONSEGUI O XIT

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[strange zenith]

How to make a panel with multiple buttons?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey there👋
Please refer to the guide above

[vapid root]

The website is down. Did they change it or is there a problem with it?

[worldly helm]

Hiii!
Could you send a screenshot of that please?
It works fine for me

[worldly helm]

That's not our website, sorry.
We only provide support for @pseudo glen (https://tickettool.xyz/dashboard)

[manic pelican]

mano comprei o xit ontem e não veio ainda

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[jade topaz]

Hey just wanted to check - is there a global ticket counter option rather than a per panel based counter?
Not sure if it's a premium option or I'm just not seeing it

[timid monolith]

Ayúdame necesito ayudar

[dreamy rune]

Guys how do I put ticket tool in my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^^

[worldly helm]

Hii!
Dashboard > Server Configs

[jade topaz]

Hi - the only option available is a global ticket limit, this is not related to a global counter

[cerulean dawn]

Hello ! I just joined the server beaucse it's been like 4 hours that I'm trying to do a custom command like for example "!command reason" and with the "reason" being added to the final message by the bot (if that makes sense lol sorry)

Thanks in advance !

[worldly helm]

Oh, sorry I missread, there isn‘t a variable sorry.

[worldly helm]

Hey! Dashboard > Custom Commands > Select your wanted one > Add Argument > Use that argument in the response

[cerulean dawn]

Thanks it worked like a charm !!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 841)

[worldly helm]

You‘re welcome

[copper moat]

Hello