🆘│community-support

[jaunty sleet]

and it would purge a majority of the tickets while saving the transcript

[worldly helm]

I'd be possible for them to be deleted but not to save the transcripts automatically.

[untold fjord]

yeah for saving transcripts i ended up just having to put it on another bot and thats all sorted now

[worldly helm]

I was talking to the other user.

[untold fjord]

My statement applies to both

[worldly helm]

Please #🎫│make-a-ticket.

[ionic wraith]

Hello, I’m starting to have a weird glitch where it will not show me transcripts of a ticket

It’ll ask me to log into my discord, once I do I’m routed to the discord website again and on loop with this

Nvm, I was able to refresh and fix it

[austere forge]

We’ve recently changed the way ticket transcripts are viewed. You now need to log in to your Discord account to access them

[plucky sapphire]

I just dmd her the link to the server

[pseudo ravine]

Please do not do that again in the future

[plucky sapphire]

May I ask why? I just tried to help

That the person get to the right server

[pseudo ravine]

All support should be provided in this channel, not in DMs. We only provide support for Ticket Tool in this server. Anything else can be found by the user themselves

[plucky sapphire]

Noted

[lapis zinc]

سلام وعليكم

@thorn pike

[thorn pike]

?

[austere forge]

Could you #🎫│make-a-ticket please

[thorn pike]

Solved

[austere forge]

Ah perfectly, glad to hear!

[thorn pike]

Nope its still the same the members dont have perms

[thorn pike]

Should i make a ticket for help ?

[austere forge]

^

[rotund cradle]

Tell me how to start playing, when I launch the client I only see the message Stop Client although the developers communicated open access

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[regal skiff]

the bot isn't working for me right now

[restive condor]

Hey there! What exactly seems to be the problem?

[regal skiff]

all commands say This application does not respond

[restive condor]

Please try the /debug command

[regal skiff]

the command also says that

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[sonic jay]

hey how would i make it so my tickets would send to a single channel like this rather than a whole category?

[restive condor]

Hey there! Just to confirm, you'd like to send a transcript instead of tickets being moved to another category once closed?

[sonic jay]

yeh just so i can have more than 50 tickets and so i can have them all in one channel instead of a category

[humble sequoia]

How do I set a transcript channel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the Transcript options menu
4. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
5. Save changes

[restive condor]

See above please ^

Then simply used the transcript command or button on a closed ticket to save a transcript

& delete it

[sonic jay]

ty!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2284)

[restive condor]

No problem!

[vocal vessel]

Is the bot down

It won't let me do /setup

[spark forge]

Same here.

Idk why, but it won't let me do any commands

/setup /commands

Nothing's working

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[spark forge]

It does sir!

This is what it keeps saying

Won't let me use any commands

[pseudo ravine]

Have you ran the /debug command in that channel?

[spark forge]

Yes sir

No command works

I'll have another go now

[pseudo ravine]

Please run the command again

[spark forge]

Alright

It worked sir, I forgot to give the bot owner access 😆

Thanks for your help!

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1265)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[trim temple]

السلام عليكم

[tender cairn]

hi everyone, so I can't see a server on my dashboard. i am not the owner of the server but I am an admin.

[verbal fractal]

ياعيال ليالبوت يقول عدد فل

[brisk cypress]

#🎫│make-a-ticket

[smoky crescent]

hey what permissions does your role have

also you can find an answer in the faq #📌│automated-support

[tender cairn]

everything except for the actual administrator permission

[smoky crescent]

Do you have the dashboard role?

[lilac folio]

Salut! Are careva invitație pentru anime-nexus?

Hi. Does anyone have an invite for Anime-Nexus?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vocal vessel]

I'm still having the problem of my bot not working

No commands, it has the owner role, debug won't work

[pseudo ravine]

Please refer to my previous message

[vocal vessel]

It does, it has the owner role

[graceful bronze]

Can someone assist me with the process to get my bot into a server on mobile?

[pseudo ravine]

Ticket Tool is missing the Send Messages permission in the channel

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[willow mist]

Hello I have a ticket transcript I'm trying to read but the link just displays this instead

[pseudo ravine]

Hey there! Does the transcript message have a Direct Link button?

[tacit owl]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[tacit owl]

I can't find the link to add the bot to my server

[pseudo ravine]

Hey there! Please refer to this guide

[tacit owl]

how do i do

[pseudo ravine]

The guide provides a basic setup for Ticket Tool

[tacit owl]

Are you Brazilian?

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[tacit owl]

how do i do @pseudo ravine

[pseudo ravine]

I've already provided a basic setup guide for you. If you require portuguese support, you can open a ticket in #🎫│make-a-ticket

[viral dirge]

How do I use ticket bot on my server

@stark rune

[stark rune]

<:emote:1319996697467686912> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[errant gull]

I am unable to run setup command

It shows application did not respond, can anyone please help me

@stark rune

[stark rune]

<:emote:1319996697467686912> Available commands

Use /help <command> to get more information

help
info
list
ping
guildmembercount
searchdocumentation
report
warns
setup
frsetup
desetup
essetup

[errant gull]

@pseudo ravine

[smoky crescent]

Does it have all the permissions needed? Like see channel and send messages?

[smoky crescent]

#📌│automated-support

[errant gull]

I was able to setup one ticket too , i opened 2 tickets and they worked.

But now I'm unable to setup another ticket also none of the command is working! Whatever i use it shows application did not respond

Setup , debug , create,help ... None are working: (

[deft saddle]

구독취소해주세요.

구독취소해주세요.

환불 부탁해요.

[ripe sphinx]

How to setup tickets

[worldly helm]

Hey 👋
What refund are you refering to?

[still lava]

lias1948

From English (EN) To Korean (KO)

안녕 👋
어떤 환불을 참조하고 있나요?

Translation requested by Lias [Ping on reply] from Flag-Reaction Feature.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hi 👋
Please refer to guide.

[worldly helm]

Hey 👋
If you're trying to set up the command in the clan-leadership-roles channel, the bot is missing the Send Messages permission for that channel.

[errant gull]

It's not working even in apply for a clan

I already posted a ticket, I'm unable to run setup command there now

[worldly helm]

Pls try doing the /debug command then

[errant gull]

Even that's not running 🥲

[worldly helm]

#🎫│make-a-ticket , please

[unborn pike]

Hey, how do i remove this space?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[austere forge]

Refer to the embed above please ⬆️

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[daring bluff]

If I want to make drastic changes to our ticket tool panels etc but we have some open tickets how would that impact them

[restive condor]

Hey there! As long as you don't delete the panels, no changes will be made to existing tickets

[daring bluff]

Okay, if i were to delete the panels though i imagine the tickets within them go with it

[restive condor]

They wouldn't, but you won't be able to manage them properly, eg. save a transcript

[daring bluff]

Gotcha

[dense quest]

Anyone else having TicketTool problems? Tickets are not being generated

"This interaction failed"

[restive condor]

Hey there! It seems like your premium subscription has expired

You can renew it from the 'Premium' tab of your server Dashboard
or https://tickettool.xyz/premium-purchase directly

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[dense quest]

Ok thanks - Card details changed, that's why 🤦‍♂️

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2286)

[restive condor]

No worries!

[sour marten]

@humble sequoia

[versed ocean]

Hey guys, newbie here!
I really need to put the date (human readable) on the ticket name automatically.

I can only make it to insert the UNIX time.. I need it to be human readable.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive fern]

Heya, I got a question.
When someone tries to open a ticket it says that they don't have permission to use it.
How do I fix this?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

They've already been helped. Please also keep support within the server

[high egret]

idk why but when I use the /setup command it deletes its message after

and for reason when testing my tickets it deletes the channel after

[stoic spire]

how do i make it so it @ a specific role?

[smoky crescent]

you can edit the open message on the dashboard

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[plucky sapphire]

Yo guys quick question, is the command -close premium?

[restive condor]

Hi there, no

[plucky sapphire]

Then how can I enable it?

[restive condor]

It should be enabled by default, is - your prefix?

[plucky sapphire]

In permissions?

[restive condor]

Dashboard > Server Configs > Prefix

[plucky sapphire]

I had $ thx

[plucky sapphire]

Thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2287)

[restive condor]

No problem!

[stuck pulsar]

Boa tarde minha conta foi bloqueada por sem motivo como q faço pra tá resolvendo

Tomei ban sem motivo como que eu faço pra falar com alguém

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[restive condor]

Please stop advertising your services here, you were already told no

You've been told several times that you're in the wrong server

We can't help unfortunately

[naive nacelle]

hello, anyone knows how can i fix this?

• A panel can only be used on one item at a time, using it more than once will result in the other items not showing.
• Setting the display value and panel are required, missing either will result in the item not showing

i remember it used to work time ago

[restive condor]

Hey there! Each dropdown option needs its own panel

[naive nacelle]

but i want it to show more options

[restive condor]

That's correct, each option needs its own panel

[naive nacelle]

i cant choose the same panel

and when i will choose other panel, it will give a dropdown into different panel than this one

[restive condor]

You must create a different panel for each dropdown option

[restive condor]

And then go back to the first panel, and associate each panel to each option here

[timid flume]

https://yeet.ovh/0YmaJQ5dV Hey, just curious how u can make it options for the panel? So people can select.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hi there, see above please ^

[timid flume]

Thanks

[restive condor]

No problem!

[naive nacelle]

i think i get it, thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2288)

[restive condor]

No problem!

[swift ferry]

anyone available to help me out real quick? for some reason it keeps saying 'it looks like ticket tool isn't online or in any servers you have permission to access'

but it's in the discord and i'm an admin in that disc

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hi there, please try the steps above ^

[swift ferry]

ahhh thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2289)

[restive condor]

No problem!

[swift ferry]

need to have server owner finish the steps for me

Thank you:) how do they give me higher permission level? is that within the bot itself or the discord server? bc i have full access to everything on the discord server

[restive condor]

You will need administrator permissions enabled in your role settings (Level 4)

or a Dashbord role (Level 2)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 12, 2025, 7:42 PM

[hoary elm]

Hii I Need help with like Making it into a Drop thing I’m having a huge headache tryna figure it out 😓

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! Here's a guide for you ^

Please let me know if you have any questions 🙏

[hoary elm]

Tysm!!

[restive condor]

[strong dawn]

Is there a way to disable a ticket open button? Aka it's still visible but not functional

[hoary elm]

Ok I got this part I think..? Now how do I select the style I don’t see where it says anywhere

Ok I got it nvm!!

[high drum]

What to do if tickets appear through a channel?

Each new ticket is created through a channel

[fallen dock]

Is it possible to mass delete tickets without going through them one by one?

[worldly helm]

Hey 👋
You can use the /purge command.

[worldly helm]

Hey 👋
Yes, that is how Tickets work. Every ticket creates a new channel.

[fallen dock]

Is it possible to like delete #100 until ticket #200

[worldly helm]

Dashboard > Panel Configs > Buttons > Create Ticket > Disabled Roles

[fallen dock]

so if i wanted 100-200 deleted but keep 0-99

[worldly helm]

That is not possible.

[fallen dock]

:sadge:

wdf no emojis?

[fallen dock]

Also is this possible?

[worldly helm]

^

[fallen dock]

Oh sorry didn't see u reply to that person

[steady cedar]

Hello, How i can fix it?

[smoky crescent]

you want to change the order of channels?

[steady cedar]

No, my ticket are go down :0

i idk how fix it?

[smoky crescent]

what?

[severe flicker]

Hi

[steady cedar]

This,the ticket went to another channel

[dim blade]

anyone know why my ticket deletes after i send it? it will send and i can see it for about 10 seconds then its gone

[crude stone]

hey if i try to buy premium on the site using PayPal does my PayPal account needs to have a card attached or i can use my Balance?

[ornate pine]

11975884818 pix

[subtle barn]

bot on?

[urban cairn]

can someone pls help me?

[deft saddle]

구독 취소해주세요.

[gloomy fossil]

Opa

[deft saddle]

구독 취소해주세요.

[gloomy fossil]

Alguém de vcs ai sabe add tikt??

[sharp bramble]

so i got the bot in my serv but in web it not showing me the server

[deft saddle]

환불 해주시기바랍니다.

[frozen pebble]

yea my admin made this and idk how to do it and we need more and he just got banned

[sharp bramble]

i can do it for y

[frozen pebble]

k

but i kind of wanted to know how to do it myself

[sharp bramble]

i m gonna show you

[frozen pebble]

k

[worldly helm]

@sharp bramble @frozen pebble Please keep all of the support in this channel.

[restive condor]

#🎫│make-a-ticket

[restive condor]

#🎫│make-a-ticket

[restive condor]

#🎫│make-a-ticket

[restive condor]

Yes, if you're still having issues #🎫│make-a-ticket

[restive condor]

#🎫│make-a-ticket

[jade topaz]

What should I do 😭

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ionic ivy]

Guys how do I make it so that when a ticket is being transcripted in the sever that it also sends a copy to their DMs?

[restive condor]

Hey there! Dashboard > Panel Configs > Transcript > DM Transcript to ticket owner
-# Please note automatic transcripts are a premium feature

[ionic ivy]

I don’t have premium

:/p

[summer mesa]

Hello, iam trying to make a role to see tickets, i added the role to the support roles but when we create a new ticket the role is not in the ticket, any suggestions?

[restive condor]

Hey there! Please make sure you selected roles for the correct panel(s)

[summer mesa]

In Discord or in the tickettool dashboard?

I added the role to the ticket category on discord also

[restive condor]

In the Dashboard

[summer mesa]

U mean this?

[restive condor]

Yes

[summer mesa]

Yes the role is added

But still not showing in existing or new tickets

[restive condor]

Have you selected roles for all panels though?

[summer mesa]

Where?

[restive condor]

You can use the panel selector at the top of the screenshot to change in between panels

[summer mesa]

i only see this regarding penals above it

[restive condor]

Go all the way up

And you should see a panel selector at the top

[summer mesa]

Wow iam dumb, i think i got it 😄

[summer mesa]

Thanks alot it worked!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2291)

[restive condor]

No problem!

[dark patio]

Need help getting past a sign-up process for a server

Please

[restive condor]

Hey there! What exactly seems to be the problem?

[dark patio]

Thank you so much Am I allowed to post screenshots for the problem it's a issue with verifying in the freestyle rap room and getting through its verification and I tried reaching out to owners and members and they aren't responding with any help And I just don't understand why I can't continue in when I answered the question like I was supposed to it's not allowing me to continue it's not allowing me to do anything

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2292)

[restive condor]

I'm afraid you're in the wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dark patio]

Yeah they use your system though

That's all it was basically pointing me to was here so I don't know what else to do to fix the issue

[restive condor]

Ah, I see. Still, there's not much we can do unfortunately.

You will need to contact server staff, they most likely have a configuration error or the bot is missing permissions

[dark patio]

Okay I appreciate it thank you so much I appreciate it God bless

[restive condor]

[heady nexus]

how do i add images when i copy images from discord it doesnt show up

[restive condor]

Hey there! Please upload the image someplace like https://imgur.com and use the image link

[heady nexus]

It is doing the same thingh

@restive condor

[restive condor]

Please send the link you're using here

[heady nexus]

https://imgur.com/6Dz4Q0o

[restive condor]

Please make sure you use the direct link to the image

Open the image on imgur > Right click on it > Open in new tab > Copy that link

https://i.imgur.com/6Dz4Q0o.png

There you go

[heady nexus]

thanks

[restive condor]

[south galleon]

anybody knows how to fix

?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tough vortex]

Is there no way to see stats per support member or sever?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[heady nexus]

\is it no way to change the profile of the or the username of it?

[jade topaz]

Hello

Do you have to be an admin in a server to gain access to the server in ticket tool I’m helping in a new server but don’t have admin perms and so I don’t even see the server on the ticket tool website

[muted pond]

@humble sequoia

[jolly rock]

Hello

I need some support for the website

I put the AI in my discord and put it in a channel and went to the website and it says

[spiral finch]

Hi
we have some bots in our server that sends automatic messages in the tickets.
my question is: is there any command or a way to mention the ticket creator in those automatic messages?

[smoky crescent]

found in #📌│automated-support

[jade topaz]

Thank you

[iron night]

Gave +1 Rep to @smoky crescent (current: #381 - 1)

[fiery robin]

How do I like get the bot to respond in my server

[sly coral]

Hey y'all 👋 hoping someone could help with this issue, users are not able to send images in their tickets even though the category has send embed and attach files perms enabled for the everyone role. What's stopping images from not going through?

[strong linden]

Hi.

I am having issues with the "Ticket Opened Roles" - as shown, I have selected the roles to be given when opening a ticket but when the roles are not assigned when a ticket is created in my server. Any tips?

I've given the bot itself admin permissions within my server.

[small spade]

guys

quick question where can I find the description of the ticket ? "I won a giveaway"

[strong linden]

I'm sorry, I am not understanding what I'm looking at here

[jade topaz]

When I click to make a ticket not on this server it does that

[strong linden]

oh ok

[twin girder]

quick question

when i run setup it says application did not respond

what do i do

[agile lance]

Have you granted the needed permissions like See channel and Send messages to Ticket Tool?

[twin girder]

nope

[humble sequoia]

━━ Jojo's inquiry has been moved to a ticket ━━

[twin girder]

u fixed it thank you ❤️

[alpine ivy]

Can someone help me?

[lunar monolith]

how to change email account

[spiral finch]

Hi
we have some bots in our server that sends automatic messages in the tickets.
my question is: is there any command or a way to mention the ticket creator in those automatic messages?

[smoky crescent]

you can start the ticket message by pinging the user, but otherwise, this is not related to the bot

[spiral finch]

so there's no command to mention the ticket creator?

[smoky crescent]

?

Just told you that you can start off the ticket with a ping

[spiral finch]

oh, ok
that's not my question

[tame relic]

does anyone know how to @ a certain role for tickets when one is opened?

[edgy prawn]

hi

[agile lance]

We would love to help you! But if you don't tell us what you need help with, unfortunately we can't help you.

[alpine ivy]

No one responded

[plush sundial]

hi can someone help I’m not sure how to give my friends access to support tickets. I gave then roles and have tickets set up but I don’t know how to give them permanent permissions to tickets I have to manually give them permission every time someone opens a ticket

[small spade]

any answeR Pleas?

[zealous atlas]

#🎫│make-a-ticket

[worldly helm]

#🎫│make-a-ticket

[worldly helm]

#🎫│make-a-ticket

[worldly helm]

#🎫│make-a-ticket

[elder badger]

Hey my vote 4 didn't work yesterday I created a ticket directly but I still didn't get my vote who can I turn to.

[teal slate]

Is there any Tick where when someone click on create ticket the person gets directly send over the open ticket

[zealous atlas]

how to delete pannel?

[sweet meteor]

Can I maybe get a supporter in voice chat please?

[naive nacelle]

Ticket-{user} how do i make it type user instead of user id?

because Ticket-{user} types id instead of user

nevermind fixed

why when i use $claim it says that its not enabled?

[humble sequoia]

Baas's issue has been solved in another channel.

[restive condor]

Hey there! Please make sure to enable ticket claiming from the claiming sectio

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[restive condor]

Hey there! You can use the "DELETE" button at the top of the Dashboard, to delete a panel

[naive nacelle]

theres no claiming

[zealous atlas]

ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2293)

[restive condor]

Hey there! That's not possible as per Discord limitations.

The bot sends a message linkint the ticket channel though, so they would just need to click on that

[naive nacelle]

omg

im blind sorry

[zealous atlas]

go to ticket then go to ticket message then scroll down

[restive condor]

Hi there, is this related to Ticket Tool?

[teal slate]

Ohkkk Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2294)

[clever lance]

How can I order premium

[naive nacelle]

thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2295)

[elder badger]

Yea i Hope so

[restive condor]

What exactly did you vote for?

[restive condor]

Hey there! You can purchase Ticket Tool Premium directly from our website

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[clever lance]

Thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2296)

[restive condor]

[elder badger]

made Vote 4 in the daily votes yesterday but I didn't get a token or a point for my account. Like I forgot to vote yesterday, which I didn't.

[wispy roost]

There is Nitro Credits but i dont know how to use it

[worldly helm]

Moin!
Wir können dir leider nicht helfen.

Wir helfen nur mit @pseudo glen

[wispy roost]

Ah schade dachte mabye das ihr helfen könnt weil die meisten Nitro haben

Aber danke

[restive condor]

You're in the wrong server

[elder badger]

Really i'm so sorry. Do you now wich Server is the right one

[restive condor]

Unfortunately not

[gloomy viper]

hi, how do i tag a role in a ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[gloomy viper]

thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2297)

[restive condor]

No problem!

[grave acorn]

So the bot isn’t working in my server. It isn’t allowing me to close tickets, transcript, delete or even open them.

[tranquil oriole]

Hi, is it possible to make the custom commands only work in ticket channels?

[restive condor]

Hey there! Unfortunately, it's currently not possible to restrict custom commands to specific channels

The only work around would be to remove the bot's access to non-ticket channels

[restive condor]

Hey there! Are you receiving any error messages?

[grave acorn]

Nope

[restive condor]

What exactly happens when you attempt to do any of those actions?

[restive condor]

Please ensure the bot is still in the server

[grave acorn]

It is

Oh wait ur right someone kicked it

[deft gull]

Hi! I'm having a problem where every user that opens a ticket cannot view the message history. I've manually added "view message history" to the members in those tickets, have turned that permission on for the bot itself to make sure (wasn't off before, just "neutral"), and gone into the dashboard and changed it there, but users are still unable to see their message history

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[deft gull]

I did do that already, yes! It still isn't working, two users have shown me screenshots of blank channels post switch

[restive condor]

Are you testing this with brand new tickets opened through the same panel you applied the changes on?

[deft gull]

New tickets are fine, it seems, thanks! Is there any way to fix the old tickets? I had 9 open before the change with some discussion already happening in them before we realized what was up

[restive condor]

You can manually grant them permission from the channel settings, or close & re-open them

[deft gull]

Gotcha, ty!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2298)

[restive condor]

No problem!

[jade topaz]

How I can dou a ticket to my dc

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there, see above how to set up Ticket Tool^

[frozen pebble]

yo is there anything about crashing other peoples srv in this

[jade topaz]

Ich kenne mich damit nd aus

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[restive condor]

No

[round valley]

how can i block special roles from opening a ticket?

like i want to create a role, wich also in combination with other roles blocks the player from opening a ticket

[mighty thistle]

You can either configure the role as blacklisted from the entire application, or take the create option (button, command, etc.) and add it as an ignored role.

Server Configs > Blacklist Roles

Panel Configs > Buttons > Button Create Ticket > Disabled Roles

[round valley]

yes, thx. works perfectly 🙂

[heady nexus]

Hey how do i set the ticket name to be setup as the user's name?

[restive condor]

Hey there! You can use the {ticket.user.name} variable in the ticket name

[heady nexus]

when I use {user} it shows userid

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[heady nexus]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2299)

[restive condor]

No problem!

[vale sail]

@stark rune

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[vale sail]

My login has failed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hi there @tiny moat, please provide the images individually

[tiny moat]

Im trying to set up the transcript feature in my server. I went to the dashboard and selected the channel I wanted. However, after closing a ticket, I clicked the transcript button, but the bot sent a message saying there was no channel for the transcript. Then, I tried doing $transcript, but again the bot said there was no channel.

[restive condor]

Please ensure you have selected a transcript channel for all your panels

[clever lance]

I don't know why but my Ticket tool bot isn't working its saying application didn't respond

[restive condor]

Hey there! Please try the /debug command

[clever lance]

Can't still saying application didn't respond

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[clever lance]

Ooohh alright got it thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2300)

[restive condor]

No problem!

[clever lance]

Also what does this do?

[restive condor]

It's a reputation system we have on this server 😄

[clever lance]

Oh alright thanks

[urban cairn]

How to create multiple buttons on Tickettool?

like here

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[mighty thistle]

@jagged laurel It appears that they are two separate panels? Your create button pictured is red with 💄 and the configs show grey with 📩.

Did you save the changes and update/resend the panel?

[jagged laurel]

Let me double check.

I was reviewing the wrong panel. Apologies for my mistake!

[median ore]

Tic help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mighty thistle]

@jagged laurel One of the servers that you have dashboard access to has Premium.

[jagged laurel]

May i ask which one?

[random musk]

why is it not repoding

[tranquil oriole]

that sounds really good, from where do I do that in the dashboard?

[random musk]

responding

[restive condor]

You don't, as my message says it's not available

[restive condor]

Hey there! What exactly isn't responding?

[random musk]

i fixed it

it was not repsonding

so i put it as a custom bot role

[frozen pebble]

how do i get to the website

[humble sequoia]

https://tickettool.xyz/manage-servers

[worldly helm]

[vast creek]

anyone know how to protect server from raids/nuking?

[worldly helm]

Hey 👋
Thats not something we can help you with

[vast creek]

whats the website called, where i can control all of my server settings

?

[worldly helm]

https://tickettool.xyz/manage-servers
This is for the ticket bot only tho.

[humble sequoia]

━━ Spyro's inquiry has been moved to a ticket ━━

[brave raptor]

I Added A Ticket Tool To A DC Server It Says It's Added And It Shows In Role But The Dashboard Dosen't Show It

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[worldly helm]

Hey there. Please refer to the guide above ^^

[brave raptor]

K

[tranquil oriole]

sorry I meant, how do I do this?

[brave raptor]

It's 0 But I Made The Ticket

How Do I Change It

[restive condor]

You would simply need to remove Ticket Tool's VIEW CHANNEL permission from all channels/categories

[restive condor]

You will need to ask the server owner/admin to grant you the necessary permissions

[tranquil oriole]

Thank you for your help sir!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2301)

[restive condor]

No problem!

[hallow rain]

Good evening, I revived my old Discord server a long time ago and was just about to set up the ticket tool bot. Everything I wanted to do worked so far, but no one else can open a ticket except me. All of my friends are getting messages saying they don't have permission. Can anyone help me? Thanks in advance.

[mighty thistle]

Support Team only on the panel?

Create Button permissions have any disabled roles?

Server configs blacklist role?

Those are all things you can check!

[hallow rain]

wait im looking

[slate loom]

Wait can I make it so that whenever someone opens a ticket a specific role gets mentioned?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! Of course, see above please ^

[hallow rain]

ohhhh wow I don't know how many hours ago I did that but for whatever reason I blacklisted Everyone but thanks for the reminder ❤️

[dark tinsel]

is there a way to change what order the buttons are with multi panel

[restive condor]

Hey there! Yes, the buttons show up in the same order you have attached the panels.

Simply change the order there and update/re-send your panel

[dark tinsel]

thanks

[tough geyser]

Is there a way of finding a ticket that was deleted?

[mighty thistle]

Transcripting is the only option.

[granite plank]

Does the bot have a yearly plan? Does premium offer a custom bot, like changing the bot's name and pfp?

[worldly helm]

Hey 👋
Yes you can subscribe yearly on the website. For your second question please refer to the embed below ⬇️

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[granite plank]

Thx for info!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 803)

[worldly helm]

[void jolt]

help me

[worldly helm]

Hey 👋
Are you a regular member or a staff member there?

[void jolt]

I am trying to open a ticket in the project but I am getting an error.

I am a member

[worldly helm]

There is nothing you can do but to tell the staff of that server.

Ticket Tool has a limit of 45 channels per category which this server has reached

[void jolt]

probably a general restriction against these members

[tranquil oriole]

I did this but the ticket bot still reply to my custom command even with the VIEW CHANNEL permission OFF

[void jolt]

okey thank you so much

[worldly helm]

[jade topaz]

How Can I Make 2 Buttons In One Message Like This

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey 👋

[jade topaz]

Thx

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 804)

[worldly helm]

[modern loom]

is it possible to setup a multiple questions dropdown menu when a user clicks the ticket button?

[gleaming creek]

hey can any one help me with solve that members cant close tickets

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[heady quail]

How do I make it to where when someone in my sever opens a ticket and the support team role gets pinged?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi there, see above please ^

[heady quail]

Ok

[heady quail]

I did that but it does not ping the role

[restive condor]

That's not the correct format

[heady quail]

O

[heady quail]

This?

[restive condor]

No, go with the ID

The correct format for it is {ID}

not {@&id}

[heady quail]

O….

Ok

[heady quail]

It still did not work

[restive condor]

That's not the same panel as this one here

Please ensure you're applying the changes to the correct panel

[heady quail]

It is

The only panel I have it “1 support”

[restive condor]

Please check sure you have saved the changes

[heady quail]

They are

[restive condor]

Then you are not using the correct panel. Please double check

[heady quail]

Do you have a video I can use bc I’m confused

[restive condor]

Can I get your server name or ID please

[balmy sierra]

every command ive tried to run it just gives me this response

[vivid olive]

Fiz uma compra de 6 reais e ainda não chegou o que eu pedi

Comprei um pacote de 6 reais, no pacote diz que não viria mais anúncios, e também viria ouros, dinheiro e uma arma

Estou falando do jogo flex city, espero que esse lugar que estou falando isso seja com os adms desse jogo

[gaunt stone]

I'm encountering the same issue. I just downloaded the app and its not showing up on the Dashboard for the server.

[proven dagger]

My ticket bot isn't pinging the role

[smoky crescent]

Hey! Are you the server owner? If not, you need the “Administrator” permission or the dashboard role

[serene nimbus]

How to I add a ticket thing for people to use in my server

[grizzled summit]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[grizzled summit]

Bot invite ☝️

[serene nimbus]

The bots in my server

I need it like this

[grizzled summit]

You can run the $setup command.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[unkempt walrus]

how do i change the text on the panel message? i can’t edit where it says ‘message content’

[timber kernel]

Open the embed editor. There you can edit the embed.

[unkempt walrus]

awesome, thank you!!

thanks @timber kernel lolol

[iron night]

Gave +1 Rep to @timber kernel (current: #24 - 258)

[tidal holly]

yo

how do i use ticket tool in my dc?

[austere forge]

You want setup Ticket tool on your server right ?

[robust sequoia]

im getting a timeout message when clicking on it

[austere forge]

Please don’t reply to a support members latest message for support. You can send your message and someone will assist you when they’re available - Please #🎫│make-a-ticket

[robust sequoia]

[civic heath]

how can i find ticket transcript if bot didnt dm me after closing ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lean obsidian]

how can i see the ticket history to see who created an ticket which i accidently deleted

[limber portal]

Do you have ticket logs set up?

[hexed sundial]

Hey, if i deleted a ticket it deletes only the messages. Not the ticket how can i unable that? @limber portal

[limber portal]

Sounds like you might have storage mode enabled. Try and disable that from the dashboard please

[hexed sundial]

Can you show me how?

@limber portal

[limber portal]

Please don't ping staff

Dashboard> server configs> Server storage options

[solemn stone]

uhhh

How do i make a command called $pending

it should move that channel to another category

like for giveaways
sometimes proof is late
so i could use $pending to move it to another category

[warped falcon]

I need to set up ticket bot specifically for players to fill out and submit applications upon joining discord. I would like for them to be able to join our recruitment channel, hit the ticket button and fill it out there. Once staff approves, they would then have access to the rest of the server. Could I get some assistance walking me through this as I am no where near savvy enough to understand it

[restive condor]

Hey there! 👋
You can use our Escalate feature for that, please note it's still in development but it can be used for this instance. Please note you can't personalise the command, it would just be /escalate or $escalate

1. Create a new panel on the Dashboard, called 'Pending' for example.
2. Select the category you'd like to move the ticket to from the Categorysection

3. Please also ensure you give your team access to tickets through that panel (General > Support Roles)

4. Lastly, select the 'Pending' panel in the Escalate section for the panel(s) tickets are created on (not this new 'pending' panel), and enable Category, only.

(With premium you can customise the escalation message )

[restive condor]

Hey there! Of course, see below please

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[restive condor]

That's how you would configure the permissions in your server, so they can only see the ticket channel when they first join ^

Do you know how to create a ticket panel & set up forms on the Dashboard?

[warped falcon]

I do not.

[solemn stone]

like this?

now what

@restive condor

[restive condor]

Yep

[solemn stone]

now what
i selected the category

[restive condor]

Now see step 3 here, select support team roles for that panel

[solemn stone]

done

[restive condor]

Sorry for the wait, see step 2 and 3 below on how to make and send a panel.

Please also see below how to make a form

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

There you go ^

Let me know if you have any questions

[solemn stone]

me?

i did step 3

now what?

[restive condor]

Now do step 4, go to your normal panels, and select the pending panel in the escalate section

[restive condor]

Please be patient

[lethal yew]

Yo i added the bot on my friends server but i can find it in the dashboard why?

[solemn stone]

ok done, now will it work if i do $pending?

uhh dan?

why isnt it working

im typing $pending

[restive condor]

No, like I said, you can't edit the command. It would be /escalate or $escalate

[restive condor]

Hi there, please try the /debug command

[rancid jackal]

Alr

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[solemn stone]

but in other servers ive seen them typing other keywords for it

[restive condor]

That's most likely another bot then

[solemn stone]

thats the premium ticket tool bot

i can show u

they type $pending and it goes into another category

not $escalate

[restive condor]

It's not possible, we don't offer that

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[solemn stone]

how??
How'd they set it up

[rancid jackal]

Oh okay

[restive condor]

They didn't, it's most likely another bot

[lethal yew]

Btw i logged out and came back still its not there

[restive condor]

Please ensure Ticket Tool has the View Channel & Send Messages permission for that channel

& re-try the command

[lethal yew]

Ok

[lethal yew]

Wait how do i fix this

How do i lvl up

[weak wing]

I have a question about function, does the bot have a reminder feature? For instance, reopen a ticket in 3 days ect?

[warped falcon]

Thank you, Dan. I may have missed it, but once the application is accepted, I need it to automatically assign a role. How can I do that?

[rancid jackal]

@restive condor

[balmy torrent]

hello what im doing wrong? What I need to change

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[worldly helm]

Hey 👋
Please refer to this^

[worldly helm]

Hey 👋
Please refer to the guide below

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[balmy torrent]

Thank you so much!

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 805)

[worldly helm]

[lethal yew]

Yo dude how do i lvl up

[worldly helm]

You either need the Administrator permission or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 14, 2025, 4:01 PM

[lethal yew]

Thx

Thx @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #7 - 806)

[crude stone]

am i gonna be able to buy premium ticket tool only for 1 server?

or i can invite as many as i want

[restive condor]

Hey there! Premium subscriptions are server-based. You purchase premium for as many servers as you'd like, but each server needs its own subscription

[crude stone]

what if i buy for a server but i want to transfer to another

[crude stone]

@restive condor ^^

[unborn quest]

How do i edit what text it gives when you open a ticket

The contents inside the ticket

[restive condor]

Yep, you can easily transfer subscriptions purchased on our website

[restive condor]

Hey there! See below please

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[unborn quest]

Is their a limit on the word count for this?

@restive condor

[restive condor]

Yes, 250 characters with the free version

[unborn quest]

I have premium though

And its not letting me access more then 250 words

[restive condor]

Then as much as Discord allows; 6000 characters per embed and up to 5 embeds per character

[crude stone]

i had purchased does the bot have to change his pfp?

[restive condor]

Some fields are limited by Discord, so make sure you're in the main field

[restive condor]

No, we don't offer custom bots, if that's what you mean

If you're referring to the premium bot, see below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[crude stone]

oh so i need to invite the premium one

[restive condor]

You don't have to, but it is recommended

[crude stone]

alr

[solemn stone]

Hey Dan
Any idea of any bot that does what I wanted directly

[restive condor]

Unfortunately, no

[burnt wing]

Hi! I set up trial premium but couldn't edit messages for bot, can you help me please?

[pseudo ravine]

Hey there! Please click on the Sync button thats above your servers name and icon

[burnt wing]

Oh, it works! Thank you!

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[hallow kayak]

Hey! Thanks for running this bot! I had a quick question. What is the formatting to ping a specfic role in a ticket. Im trying to ping my staff role when a ticket is opened.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[hallow kayak]

Thanks! Found it after some digging through the docs, sorry for the bother!

[fervent peak]

Hello! How do I make it look like this?

[sour marten]

@humble sequoia

[rocky sedge]

Hey, can anyone help me understand what it means by 'a panel can only be used on one item at a time'? I'm trying to set it up to where I have more than option to choose from in a dropdown menu.

[mighty thistle]

So you've selected the one named "File a Court Case" in the first item. If you tried selecting the same one in another item, it wouldn't work.

[rocky sedge]

Would I have to make a new panel per dropdown option everytime?

Like the orange emoji?

[celest cobalt]

jm deutsch

[fervent peak]

Yep

[celest cobalt]

seit ihr auch wegen finalcity hier

[golden beacon]

Does anyone know why the message history gets deleted for the leadership of my server when making tickets? They can initially read the messages, but it gets deleted after some time. Anyone that could help? They¨ve got permissions.

[mighty thistle]

Yes

[fervent peak]

TT

[smoky oar]

How are you guys?

Can you tell me if I can allow a single user to open more than one ticket in the same category?

[restive condor]

#🎫│make-a-ticket

[restive condor]

#🎫│make-a-ticket

[fervent peak]

Hello! How do I make it look like this?

[restive condor]

Hey there! Removing the embed altogether is a premium feature

[tropic radish]

hey @restive condor is it possible to make it so if someone has a certain role they cant open tickets?

[restive condor]

Hi there! Yep, Dashboard > Panel Configs > Buttons > Create Ticket Button > Disabled Role

[tropic radish]

do i have to enable the "Support Team Only"?

[restive condor]

Nope, simply set disabled roles

[tropic radish]

appreciate it

[hollow salmon]

Can I get 2 buttons on the free bot?

[thorn sequoia]

Why carnt I buy anything of the shop pleas it shows a erer

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wind rapids]

So when I type any command it gives me this 🔻

If you can help ether @ me or dm me please

[mighty thistle]

Those errors are usually due to View_Channel and/or Send_Messages not being enabled for a channel. I would check those permissions! If not, I would #🎫│make-a-ticket.

Please also review the channel topic; DMs are discouraged for support.

[wind rapids]

Ok 👍 I’m sorry

[mighty thistle]

Thank you for understanding!

[wind rapids]

It works, thank you very much ❤️

[iron night]

Gave +1 Rep to @mighty thistle (current: #63 - 27)

[worn latch]

my bot keeps saying its not monitoring the channel i put $new and /new in but it is on the panel

anyone know whats up?

[full marsh]

hello

#🎫│make-a-ticket

[uneven steeple]

Opa

[coral lotus]

can someone help me

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[uneven steeple]

Help me

[vapid sentinel]

I’m using the escalate system in my server how do I get the transcripts to save in the logs that staff have escalate it to.

[uneven steeple]

I don't speak English

There was no energy in Minha's house and I stayed here and I wanted to sell it and what can I do for myself?

Nao falo inglês

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[pseudo ravine]

Hey there! It seems like it currently only changes the category, until the developer can fix the current issues. This feature was only very recently introduced, so there's still some things to be worked on

[vapid sentinel]

Ahhhh ok makes sense. That is completely fine. Thank you. Is there an eta on when it will be fully deved? Are we looking at a month or 2?

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1269)

[pseudo ravine]

Unfortunately there's no ETA

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[vapid sentinel]

That is completely fine thank you for the information

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[civic haven]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[civic haven]

I can’t set up ticket tool look

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permission in the channel

It's recommended to use the dashboard to setup Ticket Tool

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[blazing cedar]

Hiya! Question, how do we change the channel description when a ticket is created? Like can we set a channel description? Does this require premium?

[pseudo ravine]

Hey there! Please don't reply to a support members latest message for support. You can send your message and someone will assist you when they're available

Unfortunately you cannot set the description of the ticket channel

[blazing cedar]

Oh 😭 Okay.

[blazing cedar]

Thanks! Sorry for that.

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1270)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[tender gull]

I have a premium trial going in a server we just added ticket tool to, i added the premium bot, yet the dashboard will not me select the premium bot to use, its greyed out and only on white.

[pseudo ravine]

Hey there! Please press on the Sync button thats above your servers name and icon

[tender gull]

I did that earlier, wonder why it didnt work the first time.

Meh, works now thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[olive orchid]

Bro 🥹

[gusty lark]

how do i inv the premuim one

[velvet pivot]

How do I use ticket tool for my discord?

[random gorge]

How to add claim button?

also /claim not working

[torpid copper]

Hi is the ticket tool is down or going a update? My tickets are not opening up or closing correctly

[blazing cedar]

Only premium users can add claiming.

MY QUESTION: What does it mean by redeeming free premium by voting? What is linking a user as well? ❤️

[random gorge]

I am premium

[blazing cedar]

You must seperately enable claiming.

In the claiming tab. Have you done that yet?

[thorn sleet]

انا مش عرف اخلي البوت يعمل تزكره

[random gorge]

ya

its sgowing

[blazing cedar]

Have you enabled the "show button" for claim button?

[random gorge]

its done i have the claim button

thx

[cosmic escarp]

Can I change the profile picture of the featured bot Ticket Tool??

[restive condor]

Hey there! Not at this time unfortunately

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[cosmic escarp]

Even the premium version?

[restive condor]

Yes

[cosmic escarp]

Ok , thanks ...

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2302)

[blazing cedar]

Alg!

[strong inlet]

Help

my transcripts don't work and for some reason all server members have access to the ticket

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Hey 👋
Please refer to the guide above on how to fix the issue with all members being able to see tickets. Could you please elaborate on the transcript-not working part?

Is there an error, if yes can you please screenshot it?

[strong inlet]

it doesn't work in the channel below the screen. I'm Russian if that matters

Гдз

[random gorge]

thx @blazing cedar

[iron night]

Gave +1 Rep to @blazing cedar (current: #225 - 2)

[worldly helm]

As you can see in the error message Ticket Tool is missing permissions in the transcript channel.

[blazing cedar]

Alg, I dmed u as well.

[restive condor]

Hey there! Voting for premium has been discontinued for over a year now

[blazing cedar]

Oh, why does it say it on the bot still?

[strong inlet]

Don't know

[restive condor]

You can still vote but you won't receive premium

[blazing cedar]

Oh 😭 Okay.

[strong inlet]

in these wallpaper channels should I set channel viewing to no?

[blazing cedar]

No, because everyone means EVERYONE in the server can view the ticket then.

if that makes sense?

[strong inlet]

I NO ENGLISH

[random gorge]

Hindi?

[blazing cedar]

Language?

[worldly helm]

I am already helping them. No need for double help.

[restive condor]

One user per case please

[strong inlet]

Russia

Bot no work 👍

[worldly helm]

You have to click on Edit opened and then set View Channel to ❌

[still lava]

lias1948

From English (EN) To Russian (RU)

Вам нужно нажать на Edit opened, а затем установить View Channel на ❌

Translation requested by Lias [Ping on reply] from Flag-Reaction Feature.

[rain flame]

help me pls

[strong inlet]

А что делать с Edit closed я вам щас скину скриншот вы посмотрите

[restive condor]

Hey there!
Dashboard > Command Configs > New > Please set sapphire as an allowed role

[worldly helm]

Looks good. Everything should be fixed now.

[strong inlet]

I no English

[still lava]

lias1948

From English (EN) To Russian (RU)

Выглядит хорошо. Все должно быть исправлено сейчас.

Translation requested by Lias [Ping on reply] from Flag-Reaction Feature.

[strong inlet]

А что с трансляцией тикетов? Она не работает

[worldly helm]

Please #🎫│make-a-ticket.

[rain flame]

thx bro

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2303)

[strong inlet]

Я не понимаю нечего

[strong inlet]

НЕТ! НЕ РАБОТАЕТ

[strong inlet]

@worldly helm

write to me in the BOS, I will send you a link to the discord server and I will give you access to the bot And you will see

[worldly helm]

No.

[ruby thorn]

Question what do i do wen im about to get my loadout and it keep giving me a pistol only?

[strong inlet]

well , then someone won 't help with the bot , okay then.

[slate vault]

I need someone help me with thé Ticket. Arabic of Englich

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[hasty basalt]

Ww

[solar girder]

Help please, how do I ping the Mods role once a ticket is opened?

[solar girder]

help pls

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[hallow hinge]

hello there, I wann know how can I delete Ticket Tool from my server ? Who can help me ? pls

[restive condor]

Hey there! Simply kick the bot

[winter warren]

How to make a claim button? It says i made one but its not there

[restive condor]

Hey there! Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[winter warren]

Oh I didn’t know! Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2304)

[pastel token]

Ayuda

[trim skiff]

i dont know if i am js stupid or not, but since this got different idk how to use ticket anymore.

why cant i edit these messages? or the {panel name}

i cant change any of this? and i am the owner of the server, so am i doing something wrong? missing something? like, it used to be so easy, not i get confused trying even

[mighty thistle]

Most of those customization options are accessed with Premium.

[crude estuary]

how can i make it so that people without permissions cant close a ticket

because people without a high role can close them and i dont want that happening

[mighty thistle]

You can edit the permissions of the close button and/or command to only allow certain roles to use it.

[crude estuary]

how

[austere forge]

Dashboard > Panel configs > Buttons - Close button - Support team only enabled it

[crude estuary]

thnaks

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[jade topaz]

Cadê o adm do servidor 40

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[stoic radish]

ive added the ticket tool to the server but when i go to dashboard im just getting servers i dont want it in

could anyone help?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hi there, see above please ^

[stoic radish]

thank you so much someone has the roles messed up for my end i greatly appreciate you

[sacred spindle]

How do I get like the drop down options at the bottom? The clickable ones??

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rocky sedge]

Why doesn't this image link work?

[austere forge]

Could you provide the link here please

[rocky sedge]

https://imgur.com/BUee4gm

its an imgur link

[austere forge]

try this link https://i.imgur.com/BUee4gm.png

[rocky sedge]

No luck 😕

[austere forge]

It appears that Discord can't display the content of your link when both text and an embed are included - you will need to subscribe to premium to insert your imgur link in the embed for it to be displayed, sorry about that

[rocky sedge]

Aww dang

was gonna say, that the bot should have all the text permissions especially embed links so I didn't think that'd be problem- but if thats the case.. I guess it can't be helped. Thank you so much 👊

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #5 - 950)

[austere forge]

Yeah there's nothing to be done sadly, it'll be more on the Discord side, they don't "want" to display the content of the link when an embed is included

[brave lagoon]

how do i make this ticket tool bring up the popup for adding the description for the ticket? currently i got the tool working, but when you click create ticket, its just makes a new thread...

[orchid ether]

Can you provide a screenshot what youre talking about?

[brave lagoon]

well, i just figured it out... sorry i posted my issues, then did some more searching and finally found what i needed. it was the forum section i wanted

[orchid ether]

{role id} in the content, not the embed
Example: {1298219424284}

[austere forge]

They’ve already been helped in a ticket

[runic tartan]

/help

Need Inr to crypto

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wispy ether]

hello, I need help to set up ticket tool in my server please

[steel laurel]

/help

[wispy ether]

/help

[lavish spear]

/help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[runic tartan]

/help

I had paid 110₹

@tepid oasis

@humble sequoia

[grizzled summit]

Hey there. Lets not ping random people. You are in the wrong server. This is for the bot Ticket Tool. Not another support team.

[runic tartan]

See

[runic tartan]

My this time chat got deleted

Kindly help

[grizzled summit]

Yes, we did not want you leaking personal details in public channels.

As for your issue, unless you need support with the bot Ticket Tool itself, we cannot help you.

[high epoch]

um i made my ticket it said support will be with my shortly

its been 15 mins

can i get soem help

/help

wym

/help

[high epoch]

/help

[hexed fox]

/help

[high epoch]

/help

[high epoch]

can somone help me

[humble sequoia]

━━ jamal jackson's inquiry has been moved to a ticket ━━

[runic tartan]

Anyome will help ???

[runic tartan]

Kindly check and help me as this was my 1st transaction with this so that's why I am not aware of it

[restive condor]

You've been told several times that you're in the wrong server

We cannot help you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[empty meadow]

is it possible to ping the user automatically when we add the user to the ticket?

[restive condor]

Hey there! Unfortunately, no. You would need to ping them

[empty meadow]

Oh alright thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2307)

[mild hatch]

How can I show my ticket transcript after it deleted by the moderator (my dm was closed)

[restive condor]

Hi there, you would need to request it from server staff

[limber terrace]

Answer my ticket pls

@restive condor

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[hexed fox]

/hepme

/hepl

/help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[gloomy river]

Hi I want a server ticket

[restive condor]

Hi there, are you trying to set up Ticket Tool on your server?

[gloomy river]

Yes

Please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

See above ^

[gloomy river]

How to manage server permission

[restive condor]

What exactly do you mean?

[arctic marsh]

I used to member of SWJ community. My payment method messed up. I don't know where should I go to fix it. Any help will be highly appreciated .

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[small crane]

I can't write a message to the bot

message content

help pls

[austere forge]

You need a premium subscription for this

[hollow meteor]

I have this kind of ticket tool what is the motto of doing this??

Help please

[pseudo ravine]

Hey there! Are you the owner of the server?

[small crane]

how to restart

[pseudo ravine]

Hey there! Is this related to Ticket Tool?

[small crane]

I changed the message in the ticket but it still says basic

yes

на русском кто то понимает тут?

rus

[pseudo ravine]

Did you create a new ticket after saving the changes on the dashboard?

[small crane]

yes

[pseudo ravine]

Did you edit the correct panel?

[small crane]

yes

I edited everything on the site, but in Discord everything is the same as at the beginning

[pseudo ravine]

What's the server ID?

[mental topaz]

hi how do i stop members from opening 2 tickets at once

[pseudo ravine]

Hey there! Are you referring to the same panel or all panels?

[inner heron]

anyone here ? need some help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[inner heron]

multiple people can see ticket and how can i remove their access for that

[pseudo ravine]

Hey there! Only users with a Support Team Role or the Administrator permission can access tickets, besides the ticket owner and the server owner

[mental topaz]

hi how do i stop members from opening 2 tickets at once

[pseudo ravine]

Please refer to my previous message where I replied to you

[mental topaz]

yea i know that am the owner

[pseudo ravine]

That wasn't for you

[mental topaz]

sorry