🆘│community-support

[restive condor]

Ticket Tool is missing this permission then

[polar charm]

i was only added because the user @ me specifically

[restive condor]

Server Settings > Roles

[polar charm]

okay, thanks. just added and will re-test

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1989)

[polar charm]

much appreciated

[restive condor]

No problem, glad I could help!

[celest orchid]

is someone else having issues with ticket tool website?

[restive condor]

Hey there! No, what seems to be the problem?

[celest orchid]

once i open tickettool website this happens

ik its supposed to load but i've been waiting for like 5 minutes with good wifi

[restive condor]

Are you using any ad blockers, pop up blockers, VPNs...etc?

[celest orchid]

no

[restive condor]

Can you try https://tickettool.xyz/dashboard please

[celest orchid]

same thing

[restive condor]

Hm. Well, the website is working. Could you try another browser or device?

[celest orchid]

will do

[copper spruce]

If what Dan said doesn’t work, maybe try and restart your computer!
Hope this helps!

[worldly helm]

There is no need for double help. You've been tole many times. Stop it!

[copper spruce]

Its community support, leave me alone

[worldly helm]

It is, but its also against the rules.

[copper spruce]

It’s just a different suggestion

[worldly helm]

How does that matter, it's still against the rules. Dan is a experiences support member, he got this.
It doesn't matter if this is the community support channel, rules are rules!

[pseudo ravine]

While we appreciate you wanting to help, please don't add on to something if they were already helped, especially if they were helped by a support member, like Lias mentioned

[glad jasper]

Hello

I need help. I have a problem. I can't open a ticket in other servers.

[pseudo ravine]

Hey there! It seems like you already have a ticket open in that server

[glad jasper]

I don't have

[pseudo ravine]

It seems like you do, please find another way to reach out to the staff of that server regarding finding your old ticket

[glad jasper]

Okay Thank you

[celest orchid]

doesnt work

[pseudo ravine]

You're welcome, glad I could help!

[restive condor]

There's not much we can do unfortunately. The website is working.

Please makes your browser / computer is updated. You can also try restarting your computer

[split nexus]

How do I set up the tool to display like this

[celest orchid]

alr

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there, here's a setup guide ^

[split nexus]

Thank you

[restive condor]

No problem!

[wicked warren]

Hi

How to do that role can see tickets and claim them

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

Hey there! See above please ^

[wicked warren]

Didnt helped

I have role on my alt and it not showing tickett

[restive condor]

Are you testing this with a brand new ticket opened through the correct panel?

[wicked warren]

Oh wait i got it

i dont have a claim button now

bruh

[restive condor]

You can enable claiming from your Dashboard > Panel Configs > Claiming

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[wicked warren]

bruhh its premium

[restive condor]

It is

[spice idol]

Yo can you help me?

[restive condor]

How can I help

[spice idol]

How do I make it so it pings a role when opening a ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

See above please ^

[spice idol]

Okay ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1991)

[jade topaz]

So I claimed the.7 day free trial but it wont let me use it?

[austere forge]

Try using the sync button at the top left of your Dashboard and re-try please

[jade topaz]

let me try now

omg tysm

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 834)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[jade topaz]

also how do i get an images link?

oh i got it

[lone vapor]

hi, whenever i / we close tickets there gettin placed randomly in another catagory, can someone instruct me how to change this behaviour?

[restive condor]

Hey there! Dashboard > Panel Configs > Category

[lone vapor]

i tried

[restive condor]

Remove the ''Deleted'' category under category closed (and optionally select a new one)

[lone vapor]

new ticket showing up here :
which is perfect, wehen i then close it

it goes here:
haha

[restive condor]

Make sure you're checking the correct panel please

[lone vapor]

omg im an id10t

[lone vapor]

thank you so much dan!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1992)

[restive condor]

No problem!

@lone vapor That's right. Custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded mirage]

Every time I open a ticket it shows me the message "You dont have permissions" even tho i have support team only turned off

[restive condor]

Hey there! Have you double checked you're doing that for the correct panel?

[gilded mirage]

Yes, im only using one panel

Is there maybe any role setting that i need to activate? Like in discord

[restive condor]

Perfect, then please check your Dashboard > Server Configs > Blacklist Roles

Make sure you haven't accidentally blacklisted them

[gilded mirage]

Oh, my bad, thanks

[restive condor]

No problem!

[quaint steppe]

Can someone help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[quaint steppe]

for someone reason i cant delete this

@restive condori know wait

[restive condor]

Hey there! That field is a premium feature

[quaint steppe]

?

but i did last time

[restive condor]

Most likely while you had a premium subscription

Are you trying to remove it?

[quaint steppe]

ive never had premium

[restive condor]

Most likely you enabled the trial

[quaint steppe]

this right here

[restive condor]

Please #🎫│make-a-ticket

[quaint steppe]

but do i need premium?

cuz i dont want to create a ticket with np reason

[restive condor]

You do, we can help you remove it though

Unless you just want to create a new panel

[quaint steppe]

but i dont have premium 💔

[restive condor]

We can help you remove it, without you having premium

[quaint steppe]

aight

[sly plank]

I am not that versed in the capabilities of Ticket Tool. Is there a way to export all the tickets to Excel?

[restive condor]

Hey there! As in, the transcripts?

[sly plank]

I am fine with transcripts. I need to find out the content of the tickets and we have roughly 22k tickets. I want to break them down into themes and go from there.

[restive condor]

That wouldn't be possible unfortunately

You would need to search through your transcript channel using Discord's search feature

[sly plank]

Thank you

[restive condor]

No problem!

[astral elbow]

hellooo how do I properly set up the bot in my server I'm very confused

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide for you ^

Please let me know if you have any questions 🙏

[astral elbow]

okay thank you!

this pops up whenever I try testing it

[restive condor]

It seems like the panel you're trying to create a ticket from, has been deleted on the Dashboard

[astral elbow]

oh how do I fix that? Sorry my first time using this bot

[restive condor]

Go to your Dashboard (https://tickettool.xyz/dashboard) and create a new panel, simply send that

If you're using a dropdown menu, let me know

[astral elbow]

okayy

[languid oxide]

Hi how can I change the normal ticket tool that is used in the server with the premium one?

[woven tiger]

excuse me guys, how do i add multiple buttons to my ticket panel and send them to diff categorys?

[restive condor]

Hey there! See below please

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Hey there! 👋
You will need to create one panel per button option. So if you'd like 5 buttons, you will need 5 different panels.

You can then combine all your panels using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

You can select categories for each panel from your Dashboard > Panel Configs > Category

[woven tiger]

okay ty fren.

[restive condor]

Please let me know if you have any questions

[astral elbow]

Thanks so much it works!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1994)

[woven tiger]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1995)

[restive condor]

No problem!

[static bridge]

Mine is saying "this interaction failed" what do I do

[earnest heron]

Hello. So I invited Ticket Tool to one of the server I am an Administrator at. And everytime I try to customize it in the dashboard it says no servers found.

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[earnest heron]

I tried 2 methods, it said this.

It didn't say my level is 0.

This is weird, I have used Ticket Tool in like 5 other servers, never faces this issue.

[pseudo ravine]

Please have the server owner add your role as a Dashboard Role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 14, 2025, 9:57 PM

[earnest heron]

Noted, thank you so much for the help!

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[earnest heron]

Ofc, if it wasn't Ticket Tool, then no others Bots should exist.

[lofty folio]

How do you make the bot says the ticket opener Discord id and username?

[pseudo ravine]

Hey there! You can reference our support variables: https://docs.tickettool.xyz/dashboard/panel-configs/variables

[lofty folio]

No for Roblox as well

[pseudo ravine]

Supported variables for bloxlink are listed under the Integrations section

[lofty folio]

Don’t see that.

[manic quail]

Ive already made a suggestion out of this, but probably no one ever seen it.

so here it is again:
VERY necessary, I get SO MANY founders that ask me for this when I set it up ..

Please make it an option for mobile device users to copy form inputs when a ticket has been opened
I don't know how complicate it can be to make it more mobile device friendly.

But like in the NFT space, asking in the form for their Wallet Address is a common thing, but none on a mobile device can copy it from the box

[manic quail]

Can yall get a Dev on this to implement it ?
This would actually do SO much ngl

[restive condor]

Hi there, the automatic embed with form answers already has them in a codeblock.

Simply hold down on it and it will automatically copy

[inner iris]

is a menu like this doable?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[inner iris]

it doesn't allow me to put multiple options

[pseudo ravine]

Each option in the dropdown requires a separate panel

[astral jetty]

when a user closes a ticket in my server theres no buttons to close the ticket or transcript and delete for me and also for my moderators - how do I fix

[pseudo ravine]

Hey there! Please do not reply to a support members latest message for support. You can send your message and someone will assist you when they're available

Please ensure that Two Step Ticket is enabled for your panels

Dashboard > General > Two Step Ticket

[split nexus]

how do i fix this?

Category Issues
╰ Failed to find a valid category.
╰ Ticket Tool is missing Manage Channels on "#SUPPORT"
╰ Fix the issues or remove the categories
╰ You can add additional categories
Docs page for this error
51699b5e-f50c-11ed-a05b-0242ac120003

[pseudo ravine]

Hey there! Please give Ticket Tool the Manage Channels permission in your #SUPPORT category

[split nexus]

thanks!!

how do i give the users permission to use the ticket tool

[pseudo ravine]

By default everyone can create a ticket

Are you saying that they can't?

[split nexus]

this is what they sent me

[pseudo ravine]

Could you please provide the server ID? I'll take a quick look at your dashboard

[still thorn]

How are they able to import their own custom banner and claim it without ticket tool premium?

[pseudo ravine]

Hey there! It's not required to use the gold bot to use premium features

[split nexus]

16673479

[pseudo ravine]

As long as you have an active subscription, you can use the white bot and premium features

[pseudo ravine]

A server ID is longer than that

[still thorn]

So they have a subscription for ticket tool premium but they are using the regular bot for premium features.

[pseudo ravine]

Correct

[still thorn]

Oh

[split nexus]

where do i find server id

[pseudo ravine]

You can run the /id command in your server

[split nexus]

Ticket Tool
APP
— Today at 9:26 PM
The application did not respond
Only you can see this • Dismiss message

[pseudo ravine]

Please ensure Ticket Tool has View Channel and Send Messages permissions in the channel

[split nexus]

1337881481263190109

[pseudo ravine]

One moment

It seems like you've enabled Support Team Only for the Create Ticket button

Dashboard > Buttons > Create Ticket > Support Team Only >

[split nexus]

@pseudo ravinethank you!!!!!

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[split nexus]

i gave the bot permissions and im still getting this message

Category Issues
╰ Failed to find a valid category.
╰ Ticket Tool is missing Manage Channels on "#SUPPORT"
╰ Fix the issues or remove the categories
╰ You can add additional categories
Docs page for this error
51699b5e-f50c-11ed-a05b-0242ac120003

[pseudo ravine]

Please give Ticket Tool the Manage Channels permission in your #SUPPORT category

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[split nexus]

it sends one ticket but send another message sayong the error message

[flat nymph]

hi, im new to this stuff, but how do i start this bot up? i already have a verification channel with unverified perms and other stuff already set up, but i dont know where to start with this bot

[jade topaz]

Hello I have a question I hope someone can help I have ticket tool on my server but I want to make it where only my owners and admins can close the tickets how do I make that happen?

[meager hollow]

Guys

How to sent ticket?

[hollow parcel]

yes how

[meager hollow]

#🎫│make-a-ticket my account get banned

[hollow parcel]

how to make a ticket on that

[honest blade]

I want people only with a certain role to create ticket, how?

[keen nacelle]

how do i add ticket tool to a server?

[jade topaz]

Wat if a sever reached max 500 ticket

I can't create a new one

[keen nacelle]

does anyone know?

[oak warren]

How to redeem robux from tickets?

It no work it's been 3 hours

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey. Please refer to

[worldly helm]

Heyy! Correct, discord has a limit of 500 channels at once (per server)

[worldly helm]

Dashboard —> Panel Configs-> buttons —> create Ticket —> Allowed roles

[worldly helm]

You‘re in the wrong server. We can‘t help u

[worldly helm]

Hello. Please elaborate

[worldly helm]

Heyy!
Dashboard —> Panel Configs —> Buttons —> close ticket —> Allowed roles.

Dashboard —> Command configs —> /close —> Allowed roles

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[honest torrent]

Can I make character limit on description higher

[restive condor]

Hey there! Yes, premium removes all character limitations

[honest torrent]

and how much is limit without prem

[restive condor]

As much as Discord allows, 6000 characters per embed

[honest torrent]

tyy

[restive condor]

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[old temple]

Yoo

[nimble moat]

?

[uncut salmon]

J’ai un problème de connexion sur Cover tv.

[austere forge]

Could you use the /debug command on your server please

[austere forge]

On ne pourras malheureusement pas vous aider, vous n'êtes pas au bon endroit pour cela.

[austere forge]

all permissions that are ❌ are missing in that channel

[nimble moat]

how to give all these permissions very quickly?

[inner patrol]

@nimble moat give a role That have administrator permission

Its The Last one in The list

[austere forge]

If you really don't want to bother adding each permission, you can give the Ticket tool bot the Admin permission.

Server settings > Roles > Ticket tool - Admin on bottom

[coarse quarry]

Is it possible to add custom buttons next to close/open that would add certain emotes to the ticket names?

[restive condor]

Hey there! Unfortunately, no. You can use the /rename command to change the ticket name though

[coarse quarry]

Ah alright :( Thank you for the reply!

[restive condor]

No problem!

[jade topaz]

I need help making a ticket

[restive condor]

Hey there! Are you trying to set up Ticket Tool in your server or open a ticket in someone else's server?

[jade topaz]

Yes

[restive condor]

Which one

[jade topaz]

Wdym

[restive condor]

Which one is it that you're trying to do

[jade topaz]

Mine

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There's a setup guide for you ^

[jade topaz]

Can you please ban the scam server i reported ? @dan

@restive condor

[restive condor]

Hi, where did you report that?

[jade topaz]

the ticket was closed

[jade topaz]

1331677971630526526

[restive condor]

What's that

Oh, I see. I'd recommend you re-read the messagess in your ticket

The server has already been forwarded for a blacklist

[jade topaz]

how long does it take? they are still scamming

[restive condor]

There's no set time frame unfortunately

If you have already reported the server to Discord, then there's nothing else for you to do

Thanks for the report!

Please keep this channel to support only @errant burrow

[wispy pivot]

Bonjour, comment faire pour que lorsqu'un ticket est ouvert un rôle spécifique soit mentionné ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[tender kiln]

I have problem

[restive condor]

Hey there! Could you try using the /debug command please

[tender kiln]

Same problem

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[tender kiln]

Ticket tool has adminstrator

[restive condor]

Nope, a role named ''administrator'' doesn't grant any permissions

Please give Ticket Tool the SEND MESSAGES permission for that channel

Or give it actual administrator permissions

[clear hatch]

Why does the ticket tool need to know my email address? What guarantees are there that the bot will not leak it into some database?

[restive condor]

Hey there! The email scope is requested so if you buy a subscription, an invoice can be sent to you by our payment provider.

Your email addressed won't be leaked nor will it be used for any commercial purposes

[clear hatch]

ahaa

thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2003)

[restive condor]

No problem!

[wicked warren]

How to make bot ping A role at ticket???

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[swift lodge]

It says interaction failed when use /setup.

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the View Channel and Send Messages permissions in the channel

[quiet tapir]

Is says this?

It*

[pseudo ravine]

Could you please provide the server ID? I'll take a quick look at your dashboard

[swift lodge]

It does

[pseudo ravine]

Could you please run the /debug command in that channel?

[quiet tapir]

Me? Or northwest

[pseudo ravine]

You

[quiet tapir]

1337780717232459817

[swift lodge]

^

It is enabled.

[pseudo ravine]

Please give the Ticket Tool role the Send Text-To-Speech Messages permission

[pseudo ravine]

Did you run it in the same channel?

[alpine geode]

what do i do

[swift lodge]

Run the /debug?

If so yes.

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[quiet tapir]

Still says it(there's a lot of ppl here TvT)

[pseudo ravine]

Have you tried using the dashboard for setting up Ticket Tool?

[swift lodge]

No.

[pseudo ravine]

Did you give the permission to the Ticket Tool role itself?

[swift lodge]

How do I do that?

[quiet tapir]

Yeah

[pseudo ravine]

Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Could I make a ticket for you in here?

[quiet tapir]

Mhm(?)

[jade topaz]

/ticket

[alpine geode]

sync servers button does not work
logging out and relogging does not work
and i have perms level 6

[jade topaz]

Who is the the bot developer, discord said they can help regain access to my server

[pseudo ravine]

Could you please send a screenshot of the whole dashboard?

[pseudo ravine]

Hey there! Ticket Tool cannot and will not give you any special permissions in your server

[jade topaz]

Discord said u are required to

[pseudo ravine]

We are not required to do so

[jade topaz]

Basically my server is compromised by ticket tool it has unathorised power and control over my server now

Discord agrees

[pseudo ravine]

Ticket Tool did not compromise your server

[jade topaz]

They said to contact u

[pseudo ravine]

It only has the permissions that you or one of your admins gave it

[alpine geode]

nevermind it just loaded

thanks ❤️

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[jade topaz]

It has the highest role in my server now, and as my main account is banned it basically has full control over my server without my permission

Discord said to contact the bot developer

[pseudo ravine]

That does not mean Ticket Tool compromised your server. Like I've already mentioned, Ticket Tool will not and cannot give you any special permissions

It is not Ticket Tool's or our fault that your account got banned by Discord

[jade topaz]

So what I’m supposed to reply to discord saying ticket tool dev is refusing to co-operate with me and give my server back

[pseudo ravine]

You can wait until Discord can either transfer ownership to a different account, or you'll have to create a new server if they don't transfer ownership

But there's nothing Ticket Tool can do unfortunately

[jade topaz]

It’s a 150k member server bro

discord specifically told me to contact ticket tool dev

….

[pseudo ravine]

Again, there's nothing Ticket Tool can do regarding this

[jade topaz]

So ticket tool has officially compromised my server

Perfect

[pseudo ravine]

Ticket Tool did not compromise your server

[jade topaz]

You could give me admin role in my new account or help me regain access to my ticket tool dashboard

[alpine geode]

wouldnt that be breaking TOS?

[jade topaz]

Discord says legally you’re entitled to

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[jade topaz]

Nope

As long as i provide proof of ownership

[pseudo ravine]

Once again, Ticket Tool will not and cannot give you special permissions. We are not required by Discord to do so

[jade topaz]

Okay

Just leave my server then

Get ticket tool out of my server at least

[pseudo ravine]

We cannot do that unfortunately

[jade topaz]

If not I can contact discord and probably be a lawsuit

[pseudo ravine]

There's no need to threaten legal action whatsoever

[jade topaz]

Threaten?

Bro ticket tool has compromised my server

I have proof

[lunar solar]

Ticket Tool has not compromised your server, a staff member has provided you with a sufficient response please move on from this matter.

[jade topaz]

No I will contact my lawyers and push discord to take action

This is unacceptable

Didn’t expect this from a bot like this I’ve used for years

[lunar solar]

Feel free to make a report #🎫│make-a-ticket with said "proof" however this conversation is not to continue in this channel as you are hindering staff members ability to provide support to other users.

[jade topaz]

See you or the leading developer in court 😌

[pale pilot]

This is the funniest claim wow

[quick orchid]

is this ticket with premium fully customizable like i can make it with my store name change pfp like whitelable

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sleek lion]

W Crashout 😭

[dusky lintel]

Why the hell isn’t it working ?? I’m so lost

[restive condor]

Hey there! Ticket Tool is missing the VIEW CHANNEL permission for that channel

[dusky lintel]

Ily thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2004)

[restive condor]

You're welcome!

[hot loom]

hey guys hope you all doing well, i really need help restore a ticket was closed by mistake, and it really contain important info, if anyone can help me with that it would be very nice

[sleek lion]

I got a server with active users coming in, like 40 a day? (A few members off 700 atm) I was wondering If I can get monthly for free, it's gives a little more publicity to the bot and each month I was wondering If I could request it each month based off server member join rate and performance, something minor but would do alot for my server. Lmk as only making the request bc the other ticket bot is being shut down on March 2nd

[restive condor]

Hey there! Unfortunately, if you deleted a ticket without saving a transcript, it's gone 🙏

[hot loom]

well thats sad to hear, but anyway thank you very mush

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2005)

[restive condor]

Hey! We don't offer that unfortunately🙏
Feel free to apply for a partnership, whenever applications open though

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[sleek lion]

Okay no problem, thank you! Will just look at purchasing it instead, I appreciate the response

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2006)

[restive condor]

No problem!

[subtle yarrow]

I was just curious how to make the ticket tool do this if that makes any sense because I noticed it in another server and wanted to see if I could have it for my own

[warm yew]

how come attachments dont save in ticket logs

[restive condor]

Hey there! You would simply need to remove the embed message completely ()

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[warm yew]

also image permissions wont work either for some reason (this has been happening for a while)

[restive condor]

Hey there! Unfortunately, images are only saved in transcripts for premium users.

Once a channel is deleted, so is everything in it, so Discord doesn't store any images.
We store images ourselves for premium users only, up to 8MB per transcript

[restive condor]

How exactly?

[warm yew]

whats the best deal for premium

can u pay a one time fee like bleed bot

[restive condor]

The best deal is yearly, $66 per year. You can use 6OFFYEAR for $6 off your first year

[restive condor]

Nope. Only monthly or yearly

[warm yew]

hmm

[warm yew]

it doesn’t automatically give them image permissions in the overrides it used to when we had premium but that stopped working after we got rid of premium

[restive condor]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Attach Files

[restive condor]

Is that for the correct panel?

[warm yew]

i think so

[restive condor]

Panel as in ticket option, not Dashboard.

Use the panel dropdown at the top (where it says 1 | Verification) to switch between panels

[warm yew]

yes that panel is for verification

which i need picture permissions for ticket openers

[restive condor]

Is this the permissions for the user in question?

On an open ticket

[warm yew]

when someone opens the ticket they do not have image permission i have to manually go in overrides on that ticket and allow that person to add pic perms

here is a video of what happens

that area at the end is the problem

[lofty folio]

How do you do the dropdown style

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Can I get your server ID please

[warm yew]

1127673560350068847

[restive condor]

The panel here is Panel 2 | '

Not verification

[warm yew]

what the

okay thank u

[sleek lion]

Yo @restive condor I can't edit this even tho I activated trial

[restive condor]

Please use the button above your server name

[sleek lion]

Thanks @restive condor you're a hero

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2007)

[restive condor]

[haughty raven]

Does anyone know why transcripts isnt showing for me?

Its just a blank page.

[sleek lion]

yo, so yk the from menu thing? How do I make the ticket name a answer from here

I tried looking in variables but, all i got is this

is so confusing

[restive condor]

You can use the {create.form.x} variable. Replacing 'x' with your question number.
Eg. Question 2 -> {create.form.2}

[restive condor]

Hey there! Could you screenshot please

[sleek lion]

tyy

[restive condor]

Is this a brand new transcript?

Or an old one

[orchid sentinel]

When I create a multi panel, only one ticket is not working saying it's missin g apanel while everyhting else works

Can I have help?

[haughty raven]

Yesterday.

[restive condor]

Try using the 'Direct Link' button again please

[haughty raven]

Same thing.

[restive condor]

hm. Could you copy the link and paste it onto another browser?

Alternatively, you can download the transcript and open it that way

[restive condor]

Hi there, it seems like the panel for the ticket option has been deleted

You will need to re-create it

[haughty raven]

I can see the messages in console, just not the website.

[orchid sentinel]

I did but when I attach it to the multi-panel, same thing happens

[restive condor]

I just confirmed it is indeed working. Are you using any extentions (vpns, ad blockers...etc)?

[haughty raven]

An ad blocker ye.

[restive condor]

Could you provide a screenshot of your current ticket message

[restive condor]

Try disabling that please

[haughty raven]

I did.

[restive condor]

Is this happening with all your transcripts?

[haughty raven]

Still doesn't work.

[haughty raven]

Yes.

[orchid sentinel]

of this?

[restive condor]

On Discord

[orchid sentinel]

okay

[restive condor]

Interesting. Does it work for other staff members?

[haughty raven]

I don't know.

[haughty raven]

It doesn't work for all my transcripts I see or tickets in my dms.

[restive condor]

It most likely is an issue on your side. Have you tried other browsers or devices?

[haughty raven]

Ah, so I tried it in microsoft edge and it does work there, however not on google chrome.

[restive condor]

That's a dropdown menu, not a multipanel. Please check your Dashboard > Panel Configs > Dropdown Style

[restive condor]

🤔 I'm not sure what could be the issue sadly. Make sure your browser is up to date 🙏
Otherwise you will need to use Edge or download it

[orchid sentinel]

Wait i'm actually really dumb

Thank you so much @restive condor that helped a lot

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2008)

[restive condor]

No problem!

[celest yoke]

Hello guys im joining in PMGO qualifiers and i want ask one question why there much hackers ? Why there no one see the servers and checking . ? Because its completely unfair

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hollow basin]

ajuda

[humble sequoia]

Olá, adoraríamos ajudá-lo, mas se você não nos disser no que precisa de ajuda, não poderemos ajudá-lo :(

[willow kindle]

I created two categories for tickets but the second one keeps sending it in the first one

[willow kindle]

@restive condor

[restive condor]

Hi there, did you select different categories for each panel?

[willow kindle]

yes

[restive condor]

And they're both being created in the same one?

[willow kindle]

no

[restive condor]

So the ones that are supposed to be created in "Tickets" are being created in "unverified Tickets"?

[willow kindle]

no tickets is supposed to be created in its own category and thats working but whenever i try to create a ticket in unverified tickets it sends it to the tickets category

[restive condor]

Could you try resending the panel and trying again please

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[willow kindle]

ok

[restive condor]

Interesting. Can you try removing the category from the Dashboard > Saving > Re-selecting it

[willow kindle]

ok

didn't work let me try and redo everything

[restive condor]

Duplicating the panel should be enough

If that doesn't work, let me know

[willow kindle]

fixed

[polar ermine]

Hello the $ticket command doesnt work for me when I try to execute it through a bot

[pseudo ravine]

Hey there! Did you enable Command Style?

[mental fable]

Hola

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[restive condor]

Once again, keep this channel to support only.

[polar ermine]

yes I did!

[pseudo ravine]

Could you please provide the server ID? I'll take a quick look at your dashboard

[wispy crest]

How do you give someone else permissions to modify the ticket bot in a server?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 15, 2025, 11:32 PM

[restive condor]

Hey there! See above please ^

[polar ermine]

1333387579772637277

[pseudo ravine]

This will be why it's not working

Please set it to $

Dashboard > Server Configs > General Options > Command Prefix

[polar ermine]

I will try again now

[wispy crest]

Strange, I should have one of the permitted roles but I’m not able to view or access the server panel

[restive condor]

Have you tried using the "Sync Servers" button?

[wispy crest]

Yes and it doesn’t pop up or show

[restive condor]

Can you try the /permissionlevel command on the server please

Let me know which level you are

[wispy crest]

Standby

[polar ermine]

now it says that

[wispy crest]

The application is not responding so I can’t check

[restive condor]

Try /debug instead please

[pseudo ravine]

Is that a webhook?

[polar ermine]

yes

[worldly harbor]

How to report hacker guy

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wispy crest]

Same thing, I believe my connection may be out of whack

[polar ermine]

the bot webhook

[pseudo ravine]

If you're using a webhook, you must add the ID of the user after the command $new 865714582613524491

[jade topaz]

@pseudo glen

[restive condor]

Ticket is missing the VIEW CHANNEL permission for the channel you're using the command in.

You also seem to have level 0 permission, meaning you don't have the necessary permissions to access the Dashboard

[polar ermine]

ah okay

thank you so much!

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[wispy crest]

How can my permission level be set?

[restive condor]

You need a Dashboard role (Level 2) or administrator permissions (Level 4)

[wispy crest]

Understood

[polar ermine]

wold member mention also work?

$new ${member.mention}

[wispy crest]

I got it to work, thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2009)

[restive condor]

Glad to hear that!

[pseudo ravine]

Yep, that also works

[polar ermine]

Thank you so much!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1124)

[pseudo ravine]

[woeful sparrow]

hey im just testing out the bot in my test server before adding it to my main is there a way to delete tickets on close because ive disabled the two-step and its still just renaming closed is this a premium feature?

[pseudo ravine]

Hey there! Did you create a new ticket after disabling Two Step Ticket?

[woeful sparrow]

lol yes just did and it worked this time my bad

[pseudo ravine]

No worries, glad I could help! Thanks for choosing Ticket Tool!

[sleek lion]

Once I claim a ticket, how to make the "Claim" button go away?

[pseudo ravine]

Hey there! Unfortunately this isn't possible

[sleek lion]

😔

[ruby stone]

Hola dan estoy aqui de nuevo

Bro te acuerdas que no me dejaba pagar el premium?

[restive condor]

Hola. Sí, que pasó?

[sleek lion]

Hey I'm also having a little trouble with tickets, so I only want "Ticket Manager" to not be able to message in tickets when another ticket manager claims. Not "Staff" or any higher roles, Default Category Permissions are Enabled for that "Staff" role to see the channel and message but when a ticket is opened and claimed by someone. They cannot message either, and If I don't add them to the "Support Team Roles" they cannot even view the ticket

[ruby stone]

Intente con apple pay, en la parte de tarjeta de credito use una tarjeta diferente y no dejo. Y en la parte de PayPal tampoco me deja pagar

[restive condor]

Te dijo algo tu banco?

[ruby stone]

Mi banco me dijo que si llegaran a rechazar un pago me informan y llame y dijeron que las últimas rechazadas fueron hace meses y yo recien quise comprar estos dias

Y además use otra tarjeta y nada

[restive condor]

Intenta suscribirte a través de Discord entonces

[humble sequoia]

Ticket Tool Premium en Discord <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Ahora puedes comprar premium directamente a través de Discord. Ya sea en el directorio de aplicaciones (ajustes del servidor) o directamente desde el perfil del bot.

<:TTWarning:1034178155872784494> Información Importante <:TTWarning:1034178155872784494>

¡SOLO compren premium a través de UNO de los dos bots de Ticket Tool. Si has has comprado premium en el bot principal (Logo blanco) y deseas usar el bot premium, no expulses al bot principal!

¿Qué es diferente?

El precio Mensual a cambiado de $6.00 a $5,99
Las suscripciones anuales aún no están disponibles
No expulses al bot, de lo contrario, la suscripción será cancelada automáticamente
Tendrás que comprar la suscripción desde un ordenador o desde el Directorio de Aplicaciones
Posiblemente, tendrás que usar el comando /premium en tu servidor para sincronizar el estado premium con el panel de control
Una suscripción no puede ser transferida entre Servidores

[restive condor]

Ahí lo tienes ^

[restive condor]

Hey there! So "staff" and higher roles should still be able to send messages in it even when claimed?

[sleek lion]

They cannot

[restive condor]

Should they?

[sleek lion]

they should yes

If the catergory default permissions enable for staff to see and message while only adding "ticket manager" to support so they're the only ones who's permissions will change when claiming

I cannot do that bc, staff cannot even see the channels if they're not added to "support" roles on dashboard and in which they cannot message if the channel is claimed

[restive condor]

1. Dashboard > Panel Configs > General
Add "Ticket Manager" as a support team role and the rest of the roles as "Additional Roles"

2. Dashboard > Panel Configs > Permissions > Additional Roles Permission - Edit Opened > View channel & Send Messages

3. Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit Opened > Send Messages & View Channel

4. Dashboard > Panel Configs > Claiming
Enable "Change Other Support Team Permissions when claimed" - Send Messages

5. Lastly, Dashboard > Panel Configs > Buttons > Claim Ticket Button
Make sure you allow you add your staff as allowed roles, as by default, only support team roles can claim

[errant burrow]

@pseudo ravinenp koleszka

[errant burrow]

Send
Swnd

[ruby stone]

Ya lo compre

Como hago para que salga el bot con el icono amarillo en mi server

[humble sequoia]

Invitando y habilitando el bot Premium

Lo primero que debes hacer es invitar al bot premium, puedes encontrar su invitación aquí.
Una vez el bot esté en tu servidor deberás ir al Dashboard (Panel de control) y dar click en Manage debajo del nombre de tu servidor. Cuando esté en esa página, da click en Server Configs, luego abre el menú desplegable debajo de "Select the bot you would like to use on this server.", selecciona Ticket Tool#6207 (Premium required) y guarda cambios.

[restive condor]

Aquí está una invitación ^

[sleek lion]

dan do you also know how to ping certain roles on open? Or do i do that via welcome message

[quaint herald]

una pregunta hay q pagar paraa tener al bot en tu server??????

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

See above ^

[sleek lion]

thank you

[restive condor]

¡Hola, buenas tardes! No, no hay que pagar

$essetup

[ruby stone]

Asi?

[stark rune]

1. Invita a Ticket Tool a tu servidor

Primero querrás invitar al bot a tu servidor. Una vez el bot esté en tu servidor, puedes configurarlo en el dashboard.

2. Crear un panel

Para crear un panel deberás ir a la pestaña Panel Configs en el Dashboard.

Una vez en el dashboard, deberás dar click en Crear Panel
Ingresa el nombre del panel (Completa los demás ajustes de tu preferencia)
Haz click en Create Panel y ya estás listo para configurar el panel

Un ejemplo de como crear un panel es mostrado abajo

3. Envía el panel a un Canal

Una vez que hayas creado el panel, utiliza el botón azul Send y selecciona el canal al que quieres enviar dicho panel.

El panel no fue enviado

Utiliza el comando /debug para diagnosticar posibles problema de permisos con el bot.

[quaint herald]

como lo configuro no puedo

[restive condor]

^ arriba tienes una guía

Si tienes alguna duda me avisas 🙏

[quaint herald]

ok

[restive condor]

Sí. Asegúrate de invitar el bot, usa el botón "Invite Premium Bot"

[quaint herald]

oye oye

no carga la pagina de ticket

[restive condor]

Que te aparece?

[quaint herald]

nada

[restive condor]

Puedes hacer una captura de pantalla por favor

[quaint herald]

recien cargo

[quaint herald]

q apreto?

[restive condor]

No se en que pestaña estás ahora mismo 😅

Que te aparece?

[quaint herald]

le aprete invite ticket

[restive condor]

Dale, entonces invita el bot

[quaint herald]

ya esta

[restive condor]

Perfecto, ahora dale a "Dashboard"

Y selecciona tu servidor

[quaint herald]

ya estaa

q mas?

[restive condor]

Y entonces puedes crear tu panel, como muestra el paso 2 aquí

[quaint herald]

brother

[restive condor]

Dime

[quaint herald]

🥹

[restive condor]

Ahí puedes editar todas las diferentes opciones

Dime lo que desees editar y te digo a donde ir

[quaint herald]

y para q tipo abran para postulaciones

[restive condor]

Ves a general y elige los roles que quieres que tengas acceso

En "Support Team Roles"

[restive condor]

Perfecto

Ahora vuelva para atrás

[quaint herald]

ya

[restive condor]

Y ves a la pestaña de "Category" para editar donde los tickets se crearán

[quaint herald]

ya

[quaint herald]

ya esta

[restive condor]

Ahora ves a la pestaña de "Messages"

[quaint herald]

ya

[restive condor]

Puedes editar el mensaje del panel pulsando el botón "Edit Panel Message"

[quaint herald]

ya

[restive condor]

Y puedes editar el mensaje del ticket pulsando en el botón "Edit Ticket Message"

[restive condor]

Cuando hayas editado los dos, puedes enviar el panel. Siguiendo el paso 3

[sleek lion]

How to get this to show up in tickets when they opened as well?

[trim folio]

Oi eu comprei 10000 de ouro mais eu não recebi o ouro

[sleek lion]

Like this

[restive condor]

Hi, have you created the form yet?

[sleek lion]

Yes I have

OH

i got it "Auto Display"

[quaint herald]

y como hago para q se genere?

[trim folio]

Vcs fala português

[restive condor]

El usuario tendrá que crear un ticket para abrir una postulación

[quaint herald]

@restive condor save falar portugues

[restive condor]

Sim, mas você está no servidor errado. Não podemos ajudá-lo 🙏

[quaint herald]

osea para q el ticket ya aparescaa donde yo quiera

[trim folio]

E o meu problema

[restive condor]

Are you looking to make a custom embed with the form answers, like in the picture?

[quaint herald]

y ya los demas puedan usarlo

[sleek lion]

Yes

I can't edit it

[restive condor]

Usa el botón de "SEND" en la pantalla principal

[trim folio]

Eu quero o meu 10000 de ouro ou o meu dinheiro

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[restive condor]

^

[quaint herald]

dice error

[restive condor]

You can use the green "Add Embed" button to add an embed.

You can use the {create.form.x} variable to display form answers. Replacing x with your question number.
Eg. To display the answer to question 1 -> Use {create.form.1}...etc

[restive condor]

Puedes usar el comando /debug en el mismo canal donde deseas enviarlo

[sleek lion]

okok ty

[restive condor]

No problem!

[quaint herald]

lo ise pero me dice de nuevo error

[dusk raft]

i need help pls

[restive condor]

Vuelve a la web. En el apartado de "Botones" y en la sección "Create Ticket" - Edit Button.

Has puesto texto en el campo del emoji. Por favor quítalo

[sleek lion]

How to make the embed like this? and not the 2nd one

[restive condor]

Hi, how can I help?

[restive condor]

You can simply put in the question yourself with ** at the start and end (to bold it)

And put ``` at the start and end of each variable (for the codeblock)

[dusk raft]

I'm new here and I don't know how to use discord much

Can you help me with this?

[sleek lion]

How to get it in the same format as the other one? Just I want to edit it myself

[restive condor]

The message you're replying to, tells you how 😅

** around the text to bold it

Question
{variable}

[restive condor]

You're in the wrong server unfortunately

[ruby stone]

@restive condor bro

Por accidente un bot anti raid saco al bot por que creo un canal

Como lo vuelvo a meter

[humble sequoia]

Invitando y habilitando el bot Premium

Lo primero que debes hacer es invitar al bot premium, puedes encontrar su invitación aquí.
Una vez el bot esté en tu servidor deberás ir al Dashboard (Panel de control) y dar click en Manage debajo del nombre de tu servidor. Cuando esté en esa página, da click en Server Configs, luego abre el menú desplegable debajo de "Select the bot you would like to use on this server.", selecciona Ticket Tool#6207 (Premium required) y guarda cambios.

[restive condor]

^

[ruby stone]

Gracias bro me asuste jaja

No se porque lei por algun lado q si el bot se salia me tocaba comprar de nuevo

[woven sundial]

dan gimme your help before i through ticket tool out the window

[restive condor]

Hi, how can I help?

[woven sundial]

when i try to go to the dashboard it’s saying i don’t have access to the server. i have level 4 permission and then i tried to have the owner of the server open the dashboard but it said the same thing

[restive condor]

Try now please 😄

@woven sundial

[woven sundial]

you’re a wizard dan 🥹 thank you so much

[restive condor]

No problem!

[soft monolith]

How is it that I can allow members to open more than one ticket?

[restive condor]

Hey there! Dashboard > Panel Configs > Limits

[soft monolith]

Ah, of course! Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2010)

[restive condor]

[woven sundial]

dannn i need your help again

[sleek lion]

btw dan i believe u had it in the wrong way around, support is main, additional is for other lower

i had permission issues where staff couldn't close, but ticket managers could

now it's okay tho

I just swapped it around

Still helpful, so thank you

[silent swallow]

hi, i was wondering how i could fix this? i’ve changed the limits, changed the amount of tickets you’re allowed to open at once, saved and re-sent the bot but it still says this. do i have to close my previous ones then i can open however many i have said until my limit?

[pseudo jacinth]

ive noticed this issue twice, could it be that they are not reaching the text minimum/maximum?

i think it might be, but then the error shows up so it might be a little buggy

[pseudo ravine]

Hey there! Yes, you’ll need to close their open tickets in order for them to open a new ticket on that panel

[pseudo ravine]

Hey there! That error is from Discord, not Ticket Tool

[woven sundial]

can you help me 🥺

[humble sequoia]

@woven sundial, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pseudo ravine]

Hey there! Are you a staff member of that server?

[woven sundial]

for some reason everyone can see the tickets. how do i make them private?

[pseudo ravine]

Please ensure that the “View Channel” permission is marked as for the everyone role

Dashboard > Permissions > Everyone Role Permissions > Edit opened

[zenith flicker]

I would like to know how can I put the name on the ticket when receiving it In the name of the question of opening the ticket

[woven sundial]

yep that did it thanks. i swear i tried that earlier

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1126)

[worldly helm]

Heyy. Do you want the form answer as your ticket name?

[polar charm]

sorry if this is a dumb question...i have tickets set up to be in threads. i thought once the ticket closes, it auto-removes the thread. but for some reason it didn't happen this time. is there any setting i'm missing or maybe it was just a one-time issue?

[jade topaz]

how to make it so that after a person re-enters the server he can see his ticket that was open or closed

[worldly helm]

Heyy. You have to use the /add command to add the user to the ticket again.

[jade topaz]

Is there some way this can't be done automatically?

[worldly helm]

Nope.

[jade topaz]

😢 ok thanks for the answer

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 578)

[worldly helm]

You're welcome, glad I could help!

[obtuse oyster]

How I put a ticket to my server?? Can you help me?

[worldly helm]

Hey. Please refer to the guide below.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[ocean hill]

hi is there any way to remove the character limit on the embed msg?

[knotty bolt]

guys if you got premium, can you use that for 2 servers?

[worldly helm]

Heyy. Each server needs its own subcription.

[worldly helm]

Please send a Screenshot of what you mean

[knotty bolt]

ahh man

alr thx

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 579)

[worldly helm]

You‘re welcome, glad I could help!

[worthy notch]

How i make it were if sum1 join they gotta make ah ticket to view the other channels

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[worldly helm]

Heyy. Please refer to

[worthy notch]

Thank you

Do you know how to make it where wen ah member join it automatically role them

[worthy notch]

.

[worldly helm]

That‘s not something Ticket Tool does

[worthy notch]

Oh ok

[restive condor]

Hey there! What exactly do you mean by it "auto-removes the thread"?

[restive condor]

No, it's the correct way. Just make sure you allow additional roles to use the close button.

Otherwise your staff and higher roles won't be able to type once claimed, and the ticket managers will be able to

[gloomy quartz]

how to add text here?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[worldly helm]

Heyy.
Refer to and click on Embed Editor - 1

[gloomy quartz]

thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 580)

[zenith flicker]

Almost yes

. There will be 2 questions in the ticket. /Reason for opening the ticket /Person's name I would like to change the ticket name to the reason for opening it.

[worldly helm]

As in form options or are the questions in the ticket message?

[polar charm]

Sure, like when the thread is closed I don’t want to see it on the left hand pane anymore.

[restive condor]

Ah, that shouldn't be the case. Are you sending any messages in the thread once closed?

[polar charm]

No. It showed in the left side until I clicked the thread to leave it

[restive condor]

Alrighty, could I get your server name or ID please

[polar charm]

488848270525857792

[restive condor]

Looks good. Could you provide a screen recording of you closing a brand new ticket please

[polar charm]

Me opening and closing a brand new ticket? Just to confirm

[restive condor]

Someone else's ticket. Otherwise you'll be removed from it

[nova wasp]

Можете допомогти будь-ласка?

[polar charm]

Okay. I’ll need to wait until someone creates and then can share.

One unrelated question - is it possible to create a “Request Close” button on the ticket. So when I press it, it pings the ticket owner and asks them to close the ticket if they’re all set.

I think that’s only available via command. Is that right?

[restive condor]

That's right. Either using the "Close" button or /closerequest command

You can customise the message from your Dashboard > Panel Configs > Messages > Edit Close Question

Use the {ticket.user} variable to ping the ticket owner

[polar charm]

Cool. Sounds good. Thanks!

[still lava]

Dan

Привіт, як я можу допомогти?

From English (EN) To Ukrainian (UK)

[restive condor]

@nova wasp ^

[nova wasp]

Як коли ти відкриваєш тікет, то як мені замість текст бота написати свій?

[median rampart]

how add this app in my server

[still lava]

Dan

Ви можете редагувати це повідомлення зі своєї інформаційної панелі (https://tickettool.xyz/dashboard) > Налаштування панелі > Повідомлення > Редагувати повідомлення панелі

From English (EN) To Ukrainian (UK)

[restive condor]

@nova wasp ^

[nova wasp]

Дякую

[restive condor]

[restive condor]

Hey there! See below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[median rampart]

k thx

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 2012)

[restive condor]

No problem!

[gritty vector]

Hi, what does it mean by this?

[stark ferry]

Hello, guys how can i make it when the person creates a ticket he needs to fill out questions?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hey there! See above please ^
Let me know if you have any questions 🙏

[restive condor]

Hey there! It means your account is not verified.
Please ensure you have an emailed & phone number linked to your Discord account

[gritty vector]

I think it is checking another account how may I logout and login with another account?

[restive condor]

What exactly are you trying to do? Invite the bot or log onto the Dashboard?

[gritty vector]

login to the dashboard

[restive condor]

You are able to change accounts before you click on ''Authorise''

If you screenshot the window I can show you where

[gritty vector]

when I click on login it shows that massage immediately

[restive condor]

Hmm. Are you logged onto Discord on that browser

https://discord.com/app

[gritty vector]

Oh ok I get it thank you

[restive condor]

No problem!

[sinful epoch]

why?!?!

[restive condor]

Hey there! Please make ssure you have selected the correct category for tickets

Dashboard > Panel Configs > Category

[sinful epoch]

i'll check

[obsidian hare]

One message removed from a suspended account.

[stark ferry]

i added the questions and i updated it. It didnt work?

[restive condor]

Please enable the form

[restive condor]

Hi there, see below how to configure Ticket Tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[stark ferry]

Ok i did it, but now how can i make a multipannel?

[restive condor]

You will need to create one panel per button option. So if you'd like 5 buttons, you will need 5 different panels.

You can then combine all your panels using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[stark ferry]

i did all the panels, but it shows as buttons, i want them like to choose

[restive condor]

So you're looking to make a dropdown, not a multipanel. See below please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worn garden]

Hello Who supports me with enough level 10 and above, invite 10 people but can't get OG

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Please re-try in 10 minutes. If you're still having issues contact server staff

[worn garden]

I've been waiting for a while but it still doesn't work. Where do I contact the server?

[restive condor]

I don't know unfortunately

[atomic skiff]

Hello! Two questions.

1. When a ticket opens, can it ping certain roles?
2. Is there a way to rename it instead of "Ticket-003"? there is an example.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

Custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[atomic skiff]

Shucks.

[undone hornet]

Warum bin ich nicht berechtigt?

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[undone hornet]

Wehre can I find the ticket tool

[pseudo jacinth]

ok

[restive condor]

@pseudo glen

But you are in the wrong server

We are not associated with roblox

[undone hornet]

Oh okay thank you

[frail inlet]

Hey so um my friend needs help how to make these typa things

[frail inlet]

When u click it, u select what u need or what you want idk

[worldly helm]

Hey there. Please refer to the guide below.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[frail inlet]

Ohh thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #11 - 581)

[worldly helm]

You're welcome, glad I could help!

[warm lagoon]

I cant open a new TICKET

[restive condor]

Hi there! Try using the /debug command please

[outer python]

Does ticket tool support two-server setup?

Or planing todo.

[worldly helm]

Hey, please elaborate

[jade topaz]

what variable should i put as user instead count

[restive condor]

Hey there! Use {ticket.user.name}

[dreamy ibex]

Is it possible to accept tickets? so that the rest of the administration knows that someone is already dealing with this ticket

[blissful latch]

#📂│information

[worldly helm]

Hello. The only thing I can think of is the claiming feature. (its premium only)

[blissful latch]

#🎫│make-a-ticket

[slender current]

guys

i got scamed

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! No, unfortunately our custom command feature can only send messages, not perform actions.

With premium you can have transcripts automatically save once you close or delete a ticket though

[vale coyote]

guys how do i make it so non support can close ticket

[restive condor]

Hey there!
Dashboard > Panel Configs > Buttons > Close Ticket Button > Disable Support Team Only

[nova bison]

why i didn´t get the badge and the skin from badlands quickdraw i got 16 min 29 sec

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[turbid rock]

Question, how do i get the dropdown style to display all the options i listed? only shows the top one currently?

[worldly helm]

Heyy. Please show me your settings (the dropdown ones)

[turbid rock]

Like in the dropdown style?

it wont let me select the panel after the first one

[worldly helm]

Its because you need a panel for every downdrop option. as it says (required)

[turbid rock]

It shows nothing after i select it for the first option

[worldly helm]

Create panels then

[turbid rock]

I need to make a panel for each option?

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Click on the + or in the Create button
4. Fill in the blanks
5. Create the panel

[worldly helm]

Yes

[turbid rock]

kind of defeats the purpose of a drop down menu but alright

or is that just so it knows where to open and send them ig?

[worldly helm]

Correct.

A dropdown menu merges all the selected panels into 1 embed

[turbid rock]

ahhhh gotcha

tyty

Just making sure im understanding the message at the top corectly, that just simply means like 2 people can create different tickets at the same exact time right?

[naive nacelle]

hello anyone knows how can i change forms embed line colour?

[worldly helm]

Heyy. In the ticket message?

[worldly helm]

Please elabroate

[naive nacelle]

i cant find it

[worldly helm]

Yeah, that's not possible

[naive nacelle]

its not possible?

[worldly helm]

Correct

[naive nacelle]

seriously i cant change it?

oh okay

[turbid rock]

Like basically im just wanting to make a drop down list of options to create different tickets, and have them open in different categories.
Just didnt fully understand what the message at the top ment.

[worldly helm]

Not if you have that option enabled. You can use {create.form.x} << replace x with the number of the form and then add those to your normal ticket message

[turbid rock]

the "panel can only be used on one item at a time...."

[worldly helm]

That‘s the same thing I told you, you need one panel per option

[turbid rock]

okay gotcha 👍

tyty

[naive nacelle]

where can i add this variable?

just in the ticket? or is there a slot

ah okay

i get it now

[turbid rock]

Alrighty got another question, i set the open and close category for the seperate panels, however when i open a ticket, it opens its at the top in none of the categories i selected.

[restive condor]

Hey there! Could you create a brand new channel in the category in question, and use the /debug command there please

[turbid rock]

So that would lead me to my next question then, is it possible to make each option in the drop down open in its own category?

[restive condor]

Yes, since each dropdown option is connected to a panel, you can fully customise each ticket option

Use the panel selector at the top of the screenshot move in between panels

And simply select categories for the remaining panels

[turbid rock]

Correct thats what i have done, so example

General - made its own panel and have it set to open in the category "General"

When i open a ticket though for general it opens it like at the top of my server channels

[restive condor]

Try this please

[turbid rock]

Yes one moment

Should i still make a new category? or just use this command in the General category i already have made?

[restive condor]

The general category

[turbid rock]

hmmm does it matter if there are no channels in that category?

[restive condor]

Please create a brand new channel inside that category

[turbid rock]

alrighty

application does not respond

[restive condor]

Ticket Tool is missing the VIEW CHANNELS permission for the entire category

[turbid rock]

Weird since its an option in the dashboard

it has the view channels perm

[restive condor]

Did you just give the permission?

[turbid rock]

it already had it

hmm wait might of found the issue

[restive condor]

It doesn't. Please ensure you're checking the permissions for that category specifically

It already has the permission in its role

[turbid rock]

ahh i got it

Somehow the category was made private :/

my bad

[restive condor]

No worries

[turbid rock]

tyty, still getting used to this bot Since the other ticket bot is closing this ones seems the most promising 🙂

mee6's ticket bot sucks for anyone wandering

[pastel mist]

i could just be a little dumb, but it wont let me edit the panel message

[restive condor]

Hey there! Click on ''Embed Editor - 1'' to edit the embed message

[dawn silo]

hi!

[restive condor]

Hi! How can I help?

[dawn silo]

sorry for bothering, i want to know the info about purchasing premium, i've tried to find in on the ticket tool page but it says 'free', and when i click on the free trial option it doesn't work for me, it says it's on but i can't use the premium features, so i'm confused on how it works

[pastel mist]

im just a little slow

[restive condor]

Some of those fields require a premium subscription. You can edit the embed message's main field though

(Where the text correctly is)

[restive condor]

You can purchase premium from the ''Premium'' tab of your server Dashboard

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[dawn silo]

yes i was in that exact tab but it says N/A

[restive condor]

Are you able to click on the purchasing buttons?

[dawn silo]

no :((

[restive condor]

Which country are you currently located in?

[dawn silo]

venezuela

[pastel mist]

for some reason it wont let me edit any of the fields

[dawn silo]

is it not available to purchase on my country?

[restive condor]

Unfortunately, our payment provider doesn't support payments from Venezuela

May you try using a VPN?

[dawn silo]

ok! let me try

[restive condor]

You can edit the main field. Where ''To create a ticket use the Create Ticket button'' text is currently in

[dawn silo]

is this make a selection option only available for premium users?

[restive condor]

Nope, dropdowns are a free feature

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above ^

[pastel mist]

oh oopsy, im super slow, tysm!

[restive condor]

No problem!

[dawn silo]

it's not showing up :((

like the make a selection

on my ticket

[restive condor]

Can you screenshot your dropdown configuration on the Dashboard please

[restive condor]

Please Enable select style, at the top

[dreamy ibex]

Is it possible to make 2 choices in the table?

[dawn silo]

oooo tysm, how can i create more options?

[opal totem]

Hi i buy unlock all for Warzone but not work… i run client insert key and open Warzone but is all unlocked

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

You can use the button to add more options. Please note each option needs its own panel

[restive condor]

Hey there! What exactly do you mean?

[dawn silo]

how can i create options for the same panel?

[dawn silo]

like that

[dreamy ibex]

instead of writing so that there was an answer to choose from

[opal totem]

hy who can help me?

[restive condor]

@dawn silo This is how

[restive condor]

That's not possible as per Discord limitations unfortunately

[restive condor]

You are in the wrong server

[opal totem]

i buy unlock all for warzone

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[opal totem]

but i run client insert key open the game and is all loocked

[restive condor]

This is not the server for that

You are in the completely wrong server

[opal totem]

what is the server?

[restive condor]

We only provide support for @pseudo glen

[opal totem]

whar is the server?

[restive condor]

We don't know

[turbid rock]

ok last question for today lol
Do i need to add each role to the support team on each panel, or can i simply add them to the main panel?

All the members on this server have admin perms if that makes a difference also

[restive condor]

You will need to add them to each panel individually

[restive condor]

Then you don't need to add them as support team roles at all

But do add them just in case

[tulip otter]

where is the ticketS?

[restive condor]

For things like support team buttons...etc

[restive condor]

Hi there, are you trying to configure Ticket Tool?

[tulip otter]

Nope free trial

[restive condor]

Are you trying to enable it?

[tulip otter]

yep

[restive condor]

That should be activated now. Use the button above the server name to refresh

[tulip otter]

wym

ty tyy