🆘│community-support

[uncut dove]

hi, im curious, i have looked through the search results but couldn't find anything, in the opening message is there a way to call a slash command for another bot?

[worldly helm]

Heyy. Could you please elaborate a bit?

[uncut dove]

lets say a ticket is opened, as soon as it is it runs /poll or /catfacts to add a quiz or whimsy to the open ticket automatically

[worldly helm]

That is not possible with Ticket Tool.

[uncut dove]

damn, time to continue adding my own whimsy then

[queen cedar]

Hey guys, how do I add someone to my tickets in my Discord server?

[lethal star]

/debug

[worldly helm]

Heyy. You can use the /add command

[worldly helm]

Hey there. Do u need help regarding ticket tool?

[slate tulip]

Est ce que y’a un fR qui peut m’aider à mettre le ticket

[bright hemlock]

Guys, can someone help me with a small amount of Solana, please?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lucid spindle]

hey can someone help me set up my ticket bot for my server, can pay, must know what they are doing

@limber portal@slender sky

[tawny stone]

how do i change, who can use $close and stuff like that on the ticket tool
i dont want the people "support team" set to be able to do it

im so confused

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[wraith viper]

Peter Lukáč
IE93PPSE99038005521572
PPSEIE22XXX

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slate maple]

Can someone help?

[spiral finch]

Hello
you just need to click on Embed Editor and you will be able to change the panel message.
Please note that some features need the premium subscription.

[slate maple]

I think thats for premium I think

Yeah sadly

[spiral finch]

to edit the panel message it's free.

[lethal crater]

I’d like to know how to set the tickets up so that, it has different options for members, e.g. General support, player report, appeals support etc!

[spiral finch]

sorry didn't understand what you meant

[spiral finch]

you can edit the message and once you finish editing it you just need to click Save.
Please note that some features need the premium subscription.

[slate maple]

Ohh okay

[lethal crater]

If this makes more sense. I’ve set the tickets up so they “click create ticket” to create the ticket. But on the second pic there’s options like “general support” “player report” etc, so they can make a ticket of what they need (if that makes sense) I’d like to know how to set it up like the second pic. And not the first.

Hope this made more sense sorta think!

[slate maple]

He basically wants it merged

Oh nvm 😂

[spiral finch]

you can do that from the Ticket Tool bot dashboard, open the dashboard, click permissions, choose the concerned role and you change the permissions.
Please note that any member has the administrator role will be able to do anything in the ticket

[slate maple]

fr this guy is a G

[spiral finch]

alright, so the first server is yours and the second server is another server and you want to make the same one (more than option) correct?

[lethal crater]

Correct! 😄

[spiral finch]

alright, here's the steps:

[spiral finch]

All you need to do is creating a panel for each button and once you finish go do the dashboard click on panel and on the "Attached Panels (Multi Panels)" option choose all the the buttons you want them to apper in this panel, once you finish click on Save go back to the dashboard and click send and then choose the channel you want it to be sent to.

lemme know if everything is good once you finish

[edgy wraith]

I like to request a ticket for glace ice cream parlor on Roblox I've been falsely banned it seems there was an admin abuser I got fully banned without cause I need the head developer named frvgments

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[zenith heath]

pressed the close button and ??

[thorn forge]

@iron night I need help

[worldly helm]

Hey 👋!
With what??

[worldly helm]

Hey 👋
Please #🎫│make-a-ticket

[twilit grove]

Hey @stark rune

[austere forge]

Unfortunately there's nothing you can do. You'll have to inform the staff of the situation

[jade ermine]

I've been trying to add embedded 2 on to a ticket but it won't let me ? Do I need premium?

[austere forge]

Correct 👍

[wintry ingot]

after restoring the game unfortunately it always tells me the wrong email I don't understand what I should do now!!

good morning good sunday:)

[austere forge]

This is related to Ticket tool Discord bot?

[wintry ingot]

i think i dont know:P

alwyes error email now

[austere forge]

I'm afraid it's not related, we don't have any games here.
We only provide support for the Discord bot @pseudo glen

[wintry ingot]

okk

thank you so much

[austere forge]

no problem 👍

[thorn forge]

Yo

[thorn forge]

Can you help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

Just tell us what you need help with

[thorn forge]

Idk how to do the ticket can I just invite you and can you do it ?

[worldly helm]

Nope, we don‘t do that here. I can give you a simple step by step guide.

[thorn forge]

Kk

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[royal yew]

Why can’t I make over see and message in my tickets

[restive condor]

Hi there, what exactly seems to be the issue?

[royal yew]

So when I make a ticket I can’t seem to have others have access to it like the mods

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

See above please ^

[royal yew]

Thanks

[restive condor]

No problem!

[dreamy idol]

How to make ticket tool respond to a channel? I can't seem to find that option I last set upped tt a very long while back I forgot a few things about it now

Respond to a bot*

@restive condor

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[restive condor]

Hi there, see above please ^

[dreamy idol]

Omk ty I see

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1965)

[restive condor]

No problem!

[royal yew]

One more thing, how do I make my ticket ping a specific role?

Can’t seem to do it in the ticket message

[restive condor]

You can ping the role in the ticket message, just make sure it's outside the embed message

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[royal yew]

Ok so one role is working

But the other won’t

[restive condor]

The role name must be exactly the same as it is on Discord

[royal yew]

Got it

[severe merlin]

I can't claim faucet...I need help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[golden zealot]

help

[restive condor]

Please contact server staff

[proper anvil]

Is it possible to make it so only the person who claimed the ticket and the person who opened can see the ticket?

[restive condor]

Hey there! 👋
Yes, Dashboard > Panel Configs > Claiming
Enable "Change Other Support Team Permissions when claimed" - Edit Permissions & VIEW CHANNEL

[proper anvil]

Can the additional roles still see the channel?

So for example if I set my supervisor roles to the additional roles, they will be able to see the ticket while the other staff won't?

[restive condor]

That's right

[proper anvil]

Lovely

[proper anvil]

Is there any way to force send the transcript without having someone click a button/

[restive condor]

Yep, Dashboard > Panel Configs > Transcripts > Auto Save Transcript

[proper anvil]

Why is it saying my button emoji is invalid?

[restive condor]

Hi there, are you a staff member in this server?

[left dust]

unfortunately no

[restive condor]

Please check that you didn't accidentally include any spaces before or after the emoji

[restive condor]

Please contact server staff. The bot is most likely missing permissions

[left dust]

it gives me the 500 limit error even when other people can use it just fine

[restive condor]

Then the bot has reached the channel limit. Please contact server staff or re-try later

There's nothing you can do unfortunately

[left dust]

alright

[proper anvil]

I have not

This is my other close button

[restive condor]

What action were you trying to do exactly?

[proper anvil]

Close and claim

I was trying to open the ticket

[restive condor]

Can I get your server name or ID please

[proper anvil]

This is delete ticket

[proper anvil]

1297560982163427350

[restive condor]

The emoji for the Close Ticket button is invalid. Please select it using the emoji picker on the Dashboard

[proper anvil]

Ok

[inland lynx]

Do channels also mean threads?

[restive condor]

No, it means channels

It refers to all channels in the server. Even the ones you cannot see

Reach out to server staff

[inland lynx]

Are forum channel posts considered channels?

[restive condor]

No, but the forum channel is

[inland lynx]

It's me

[proper anvil]

Also why is the bottom part (form results) appearing even if my setting is off?

[restive condor]

Oops, thought you were somebody else, apologies. Let me know if there's anything else I can do for you 👌

[restive condor]

Please refresh your Dashboard, it shows as enabled on my side

[inland lynx]

Even the ones you cannot see
I'm the Discord server owner, are there any channels I don't see?

[restive condor]

No, you can see them all
I accidentally mistook you for another user that was just here, disregard that 😅
Sorry for the confusion

[ancient nebula]

Hello guys

I have a problem

I can't go to the general meeting.

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[echo yacht]

I'm afraid you're in the wrong place, could you screenshot what you're seeing?

[proper anvil]

How do I make a panel where people can select between different types of tickets?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Are you looking to do multiple buttons or a dropdown menu?

[proper anvil]

Dropdown menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above please ^

[proper anvil]

Is the main panel important?

Like does it have any significance over the other panels?

[ancient nebula]

Guys, I need help

[restive condor]

No, the 'main panel' is the one with the dropdown attached. If you're looking to edit the panel message, it would need to be done on that one.

It doesn't have any significance, as long as you know which one is the one with the dropdown

[echo yacht]

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

[inland lynx]

In Discord programming, threads are considered the same as channels, could you confirm that opening threads and opening posts isn't counted?

[restive condor]

I can confirm. Threads or forum posts do not count toward the channel limit.
Only the forum channel or text channel they're created counts; as one

[ancient nebula]

Now what should I do?

[echo yacht]

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[inland lynx]

Do you know if there is a numerical limit for posts and threads?

[restive condor]

You can have 1000 active threads in a server and 1000 active forum posts
(Once they become inactive, they are automatically archived and don't count toward such limits)

[inland lynx]

Do you also know the limit for archived ones?

[restive condor]

There is no limit

[inland lynx]

I thank you so much, I really appreciate the answers you gave me, I had also searched online but my linguistic barrier didn't allow me to find reliable results

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1967)

[inland lynx]

Thank you

[restive condor]

No problem!

[ancient nebula]

I bought this list for $60 for a lifetime and there is a problem that I can't log in to the session and I want to solve this problem

[restive condor]

You are in the wrong support server

We are not associated with that game in any way

We cannot help you unfortunately

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[ancient nebula]

Ok where do I go? Can you send me the link?

[restive condor]

Again, we are not associated with that game. We don't know who they are or where to go

We only provide support for the Discord bot @pseudo glen

[ancient nebula]

Hoo okey

[strong dawn]

how do I make it so support teams get pinged when a ticket is made?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[prisma pewter]

of?

[restive condor]

Olá! Voce já tentou outros navegadores?

[prisma pewter]

Sim, todos em todos os links possíveis

[restive condor]

Pode tentar https://tickettool.xyz/dashboard e https://tt.bot por favor

[prisma pewter]

edge / chrome / fire

[prisma pewter]

ambos os sites

à dias

[restive condor]

Hmm, pode tentar o modo anonimo?

[prisma pewter]

não

[restive condor]

Voce está usando algum VPN?

o outras extensoes

[prisma pewter]

notei que pelo celular foi (deve ser algo na minha máquina)

[restive condor]

provavelmente

[prisma pewter]

mudei para o dns do google deu certo

tks

[restive condor]

Perfeito!

[quick vault]

I can't find the server I want to put ticket tool in.

I added ticket tool to the server and I authorities it.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hi there, see above please ^

[quick vault]

How can you be level two?

[echo yacht]

The discord server owner has to give you a role with Administrator permissions

[quick vault]

This stage?

[restive condor]

No, that's not related to Ticket Tool

Level 2 is a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 9, 2025, 3:29 PM

[strong dawn]

how do I make the claim button visible in tickets

[restive condor]

Hey there! Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[coarse olive]

When i try to open an ticket and it says you dont have perms

[restive condor]

Hi there, are you a staff member in that server?

[coarse olive]

Yea i am just using an alt to make sure it works

[restive condor]

Could I get your server name or ID please

[coarse olive]

1133663361343688745

[restive condor]

Dashboard > Server Configs > Blacklist Roles

There are bunch of blacklisted roles there, please remove them

[coarse olive]

Oh ok ty

Ty

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1969)

[plucky sapphire]

how can I make that once a ticket is closed it goes to currently investigating

I need to get active again and help ppl

[austere forge]

Dashboard > Panel configs > Category - Category Closed

[plucky sapphire]

omg thx I only did it for one not all three

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 819)

[austere forge]

You're welcome, Thank you for choosing Ticket tool!

[plucky sapphire]

No worries, I will get active soon to help other users again

[agile dagger]

i cannot see the category i want

and the bot has adminsstrator privileges

[plucky sapphire]

did you try updating the website?

[austere forge]

I'm afraid it's not our bot

[agile dagger]

tried that, it doesnt work with me and the other staff team fellows

[austere forge]

our bot is @pseudo glen not Tickets

[agile dagger]

so i should use this?

[austere forge]

As you wish, just to let you know that this is not our Dashboard

[agile dagger]

thank you

thank @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 820)

[austere forge]

No problem !

[fiery quarry]

I need help!

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[fiery quarry]

Can some on help me how do make a panel?

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[fiery quarry]

Thanks.

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[fiery quarry]

How do i do this?

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lethal crater]

I’m struggling with adding panels! Does anyone have brief step by step instructions to help? ^^

[plucky sapphire]

Can you explain it please

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[fiery quarry]

Thanks @pseudo ravine , that really helped me with my server!

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[fluid rain]

how to give the reason why the ticket is open in the transcript here: :

[restive condor]

Hey there!
You can use the {create.form.x} variable in your transcript message.
Please replace 'x' with your question number.
Example: To display the answer to question 1 in the form, use {create.form.1}

[fluid rain]

ill try tysm

[restive condor]

No problem!

[round valley]

People in the Ticket cant read The Chats from special rools, how can i change this?

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[round valley]

thanks:)

[restive condor]

No problem!

[fluid rain]

can i use a server emoji here, in emoji ?

[restive condor]

Yes

You can use the <:emojiname:emojiD> format

The easiest way to get that is using the id command on your server and copying the response

$id

[humble sequoia]

!smil

<:smil:936485535403356221>

[fluid rain]

thaanks

[wintry siren]

Hello, is there a way to trace back how many times a certain person has created a ticket, and possibly for which category?

Im trying to find something from 9 months ago, which would be pain manually

[pseudo ravine]

Hey there! Have you used the built-in search function?

[wintry siren]

Not yet, where can i find it?

[wintry siren]

No results. The channels are private and the user might of change his discord name. But i do know his current discord name, i was just wondering if there is any search button at tickettool.xyz

[pseudo ravine]

Do you have their user ID?

[wintry siren]

yes

[pseudo ravine]

Have you tried doing mentions: <@userId> inside the search?

As an example for myself

[wintry siren]

yea that worked, thank you:)

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1091)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[cursive musk]

Hello, does the server owner need to be the one to do the setup process? He’s not as discord savvy and I’m managing the discord. I have admin privs but cannot get the server to popup in dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! It doesn't need to be the owner - see above please ^

[cursive musk]

Ahh just realized server owner manually gave me all perms without giving me admin

So perm lvl was 0 lol

[grim python]

Hello air

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[plucky sapphire]

Pings summoned me

ah Dan was faster

[grim python]

@humble sequoia @humble sequoia

[restive condor]

You're in the wrong server unfortunately

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grim python]

My account not active,,, user not found

@humble sequoia

[restive condor]

You are in the wrong server

[quick vault]

How do I cancel a subscription?

[restive condor]

Hey there! How exactly are you subscribed?

[quick vault]

I am in the 7 days free trial.

[restive condor]

The trial cannot be cancelled. You would just need to let it run out

[quick vault]

So what will happen after it run out?

[restive condor]

You won't be able to use premium features any longer

[quick vault]

Will it automatically charge me?

[restive condor]

Nope, you never introduced any payment details to activate it

[quick vault]

So if my bank card is linked to my phone it wouldn't charge me?

[restive condor]

No

[royal yew]

How do I make another person be able to edit the dashboard

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 9, 2025, 7:59 PM

[royal yew]

Thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[pale sapphire]

Why?

[restive condor]

Hey there! Could I get your server name or ID please

[pale sapphire]

1316075984591782018

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button > Disable Support Team Only

[pale sapphire]

Thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1972)

[restive condor]

No problem!

[rain crater]

Once a ticket is created. Where do support staff go to claim it?

[restive condor]

Hey there! They can use the claim button in the ticket message

Just make sure you have enabled ticket claiming

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[rain crater]

Thanks!

Thanks @restive condor!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1973)

[plucky sapphire]

How can I do it that in forms people can add images/vids?

Does anyone know that maybe?

[austere forge]

You can’t

due to Discord limit

[plucky sapphire]

sad okay, thank you.

Thanks 3v1

Thanks 3v.

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #6 - 821)

[austere forge]

No problem!

[keen kayak]

Hello Im trying to understand why its not showing the panel name

[restive condor]

Hey there! Each dropdown option requires its own panel

[keen kayak]

How d'o I make it show in the same massage?

[vivid estuary]

Hey

[restive condor]

You have it configured correctly, but each option needs to be associated to a panel

[keen kayak]

ah i see

thx

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1974)

[restive condor]

No problem!

[vivid estuary]

For me the ticket bot has done something strange I gave it permissions and when creating a new ticket it goes public

Can u help

[restive condor]

Hi there, could I get your server name or ID please

[vivid estuary]

Sure

One sec

[tranquil maple]

I need help I dont understand this

[vivid estuary]

「 ✦ Kirbys Clan ✦ 」

[restive condor]

Hey there! 👋
Discord has a limit of 500 channels per server.

That server seems to have reached such limit.

You will need to contact server staff or try again later

[vivid estuary]

U have a max of 500

[tranquil maple]

Oh ok thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1975)

[restive condor]

What exactly do you mean by it goes public? Everyone can see it?

[vivid estuary]

Yes

The ticket

As soon as u make one and permissions are correct

[restive condor]

Please give Ticket Tool the READ CHANNELS & SEND MESSAGES permissions for its role

[vivid estuary]

I did

For both as well

Oh read channel history?

[restive condor]

No

[restive condor]

Could you provide a screenshot of that please

[vivid estuary]

Sure

[restive condor]

Those are channel permissions

[vivid estuary]

And catagory is done too

[restive condor]

Please make sure you give Ticket Tool READ CHANNELS & SEND MESSAGES in its role settings

[vivid estuary]

Ohhh

[restive condor]

Server Settings > Roles > Ticket Tool > Permissions

[vivid estuary]

and it will work?

[restive condor]

It should, yes

[vivid estuary]

So whats the read channels one or is it in the role

[restive condor]

''View Channels'' is called ''Read Channels'' in role permissions

[vivid estuary]

Ohh

Ty :)

[restive condor]

No problem!

[regal flume]

Hii

zw ide zjesc

Hello

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[regal flume]

I miss spelt it

[slow rover]

Hello, how may I help you?

[regal flume]

I’m just here to staff applications are down and I want to help people

Just letting people know I’m here

[slow rover]

Unless it is to ask for help or to help someone in need of help, pls speak in #💬│general-chat, TIA

[cursive musk]

anyone mind helping me setup for my server? I'm lost as hell lol

[pseudo ravine]

Hey there! Please refer to the embeds below!

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[cursive musk]

I guess i just have some functionality questions that need to be answered

Is there a way to categorize the tickets? We're setting up a guild bank in a game and we have 3 people that manage 3 different categories of items and I would like to give the ticket creator the option to choose which category they are requesting items from and then if i could take it further tag the specific person that is managing that category for the ticket

First time ticket setter upper sorry xD

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[inland lynx]

What happens if I leave the field blank?

[spiral finch]

Hi
the tickets will be above all the channels in your server

[inland lynx]

I don't understand, do you mean that a thread opens instead of a channel?

[robust inlet]

when doing a transcript using the TicketTool is the transcript also meant to show messages?

[cursive musk]

autodelete after close?

[inland lynx]

<@&540295656720302081>?

[pseudo jacinth]

no the ticket will be the top channel u see on the channel list

pretend these are u channels

(Your ticket here)
channel1
channel2
channel3
tickets

[inland lynx]

Threads only with Premium?

[pseudo jacinth]

idk

[exotic orchid]

I need help setting up this bot to my sever

[crimson coral]

Premium feature

[cursive musk]

ahh ty!

ahh thanks @crimson coral

[iron night]

Gave +1 Rep to @crimson coral (current: #365 - 1)

[inland lynx]

https://docs.tickettool.xyz/dashboard/panel-configs/general-options#two-step-ticket

[cursive musk]

thats not auto delete

[inland lynx]

Menu > General > Two step Ticket (disable)

If you want tickets to be deleted as soon as the close button is pressed you should disable this option.

[cursive musk]

oh wait you're right i think

thanks @inland lynx

[iron night]

Gave +1 Rep to @inland lynx (current: #365 - 1)

[pulsar chasm]

Quick question... Ticket Tool updated channel permissions for a channel that my mod team can't get access to... even the owner can't access it. My question is, is that normal?

[steel basalt]

Could you elaborate? Ticket Tool should only be editing permissions within tickets.

[brisk leaf]

Having an issue where i keep getting this while attempting setup, what do i do?

[plucky sapphire]

Hello, does the bot have all perms?

View channel, send messages

And such?

[somber wing]

#🎫│make-a-ticket

[worldly helm]

Hello. Do u need support regarding ticket tool

[nova birch]

hey

i need help

[plucky sapphire]

Hi how can I help you?

[plucky sapphire]

W ole for what is it?

[nova birch]

when someone with a member role open ticket the bot said for him you dont have permission

[plucky sapphire]

Can you go to the
dashboard -> panel configs -> permissions and look if you maybe remove the perms for them?

[nova birch]

ok just wait for me and thx

[iron night]

Gave +1 Rep to @plucky sapphire (current: #107 - 8)

[plucky sapphire]

Your welocme, I am happy to help

welcome*

[nova birch]

what i will do

[plucky sapphire]

support or everyone

[nova birch]

then ?

[plucky sapphire]

wait.

%permissions

$permissions

[plucky sapphire]

then its on support permissions

[plucky sapphire]

I think its best f you go to #🎫│make-a-ticket I am not sure right now.

[nova birch]

no one is talking

[brisk leaf]

Yes, Every perm possible

[plucky sapphire]

could you check for the specific channel please?

[brisk leaf]

It's got the highest role in the server, Admin perms fot every channel

[plucky sapphire]

hmm can you please go to #🎫│make-a-ticket I cant help you anymore

[green sky]

i need help when im tryna make a ticket it says server at channel 500 limit

[worldly helm]

Hello. Discord has a limit of 500 channels at once. Please inform their staff abt this issue

[near rock]

When i want to set the panel

I see " The aplication not respond "

[worldly helm]

Try doing the debug command

[plucky sapphire]

Does the bot have perms in the chanel?

[near rock]

Same

[plucky sapphire]

GG you won the batte Lias

[near rock]

thing

[worldly helm]

Give me a second.

[near rock]

ok

[plucky sapphire]

PErms thing prob

[near rock]

Yep i set it not working

[worldly helm]

I know, just checking the logs

[worldly helm]

It needs the SEND MESSAGES
Permission for that channel

[near rock]

How do i set it _

[near rock]

Thanks ;3

❤️

[worldly helm]

You‘re welcome, glad I could help!

[tight sand]

Hello, I wanted to ask a question: how can I divide tickets into categories for different directions?

If you have a guide on this topic, please share it.

[austere forge]

On a single panel?

[tight sand]

I didn't quite understand

[austere forge]

You want your tickets to be created in different categories, but for a single panel?

[tight sand]

In different categories

[austere forge]

If you want every ticket created on a single panel to go into a different category, that's not possible. You need several panels to do this

[tight sand]

Ok, thanks

[sterile void]

I created a ticket
Made payment. No response. It's asking to connect with support

[austere forge]

Unfortunately we will not be able to help you with this server, we are not linked to this server.

[crisp falcon]

when i close a ticket it says no premissions

[shut palm]

I think that I have been documenting the account, how can I be trusted?

[plucky sapphire]

Hi, I sadly dont know what to do, can you go to #🎫│make-a-ticket please.

[plucky sapphire]

Hi, what do you mean?

[shut palm]

لا استطيع فتح تكت

I can't open Tktt

[plucky sapphire]

was the ticket closed?

[shut palm]

yes

[plucky sapphire]

Can you verify that you have the permissions to do that?

[shut palm]

Using Tktt Tol in the mistake

[plucky sapphire]

You closed it on accident?

[shut palm]

yes

And because I cannot open the tact

[plucky sapphire]

oh now

[worldly helm]

Hello. Discord has a limit of 500 channels at once, please tell staff about this issue.

[plucky sapphire]

he just told that.

he didnt mention anything before

[worldly helm]

No worries, next time you get confused while helping people, check their roles. for example if they have the Lanuage | Arabic role you can do: $articket that sends a guide on hos they can open an arabic ticket on this server.

[plucky sapphire]

Okay, thank you. I need to learn so much.

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 543)

[worldly helm]

You're welcome, glad I could help you again!

[tepid geyser]

whats the issue ?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[tepid geyser]

HUH*

[worldly helm]

Hey, please refer to the guide above ^^

[forest citrus]

Matrix Regedit ko us kar ne se Meri iD Ben ho gayi hai bobi Mene 2500 ka liya tha ab me Kya karu😭😭

Ab me Kya karu 😭

[worldly helm]

Hello. is this regarding ticket tool?

[plucky sapphire]

namaste, mujhe lagata hai ki aap galat sarvar par hain

[lavish spoke]

Oke

[worldly helm]

do u need help regarding ticket tool?

[alpine anvil]

can ticket tool premium be used in 2 servers?

[worldly helm]

Hello. Nope, only in one. Each server requires its own subscription

[pseudo ravine]

*Each server requires a subscription

[alpine anvil]

thanks

[worldly helm]

You‘re welcome

[wet otter]

Heyyy sooo I have an issue with tickets when closed not being moved to the archive category 😐 I have it set to send to a particular channel on close but they're not being moved. Any reasons why this could be happening?

[worldly helm]

Hello. How many channels does the category currently have?

[plucky sapphire]

Hello, question. Is that one signle panel or one where you can choose a panel

[wet otter]

You know what, I don't even know

[worldly helm]

Sir, we spoke about this ;)

[plucky sapphire]

I started writing before you xd, and we sended it the same time

[worldly helm]

Starting writing is not important, as as you can see my message was first 😅

[wet otter]

42. There's only 42

And I have it set to where it's supposed to recycle them too anyway

[plucky sapphire]

ik I wrote more xd

[worldly helm]

Alright, does ticket tool have permission to manage channels in that category?

[wet otter]

Hmmm it should. Lemme check

[worldly helm]

That isn‘t important aswell. Let‘s drop this.

[wet otter]

That might be the issue actually. I did add the perms tho. Hopefully it should work now

[worldly helm]

Alright, fyk giving the bot the Administrator permission fixes all the permission bugs :)

[wet otter]

Yeah I might need to do that cuz that didn't work

Oh. It already has admin permissions.

Still isn't working.

[worldly helm]

Hm

[wet otter]

😮‍💨

[worldly helm]

Please go to
Dashboard —> Panel Configs —> Category and check if the closed category is valid

[wet otter]

Yep all of em (all panels) are set this exact same way.

And those categories listed both have ticket tool perms, I double checked.

This has been an ongoing issue for a few months now. I was just moving them manually at first but it's starting to get tedious when we have many many tickets

[worldly helm]

A common issue is that the limit is being crossed. Discord has a Limit of 50 Channels per category, ticket tool limits 45, please check again if thats not the issue

[dreamy ibex]

Hello, I have a question: what is the limit of channels on discord in one category and what will happen when I click the close button and it will take me to a category that is full?

[worldly helm]

Hey there. Its 45 per category. If you still create or close Tickets after the limit is reached the tickets wont go into their Category but to the top of the server

[wet otter]

That's the issue I'm having too I think. It's showing 49........

[worldly helm]

Yep, most likely

[dreamy ibex]

okay, do you get any message or error?

[worldly helm]

Yep, an error message will pop up

[wet otter]

Yeah I'm not getting an error it just isn't moving them

[dreamy ibex]

okay thanks

@worldly helm

[worldly helm]

That‘s really wierd, i‘ve Never seen such an issue before. Please #🎫│make-a-ticket .

[dreamy ibex]

I wanted to give praise but I can't 😄

[worldly helm]

Are you talking about reps?

[dreamy ibex]

yea

[worldly helm]

You can go to #📈│reviews and do +rep @worldly helm

[iron night]

Gave +1 Rep to @dreamy ibex (current: #365 - 1)

[lunar solar]

+rep @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 547)

[fickle storm]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[worldly helm]

Please use random commands in #🤖│bot-spam

[uneven forum]

Hello, good afternoon! Could someone help me please? Where on the Tiket Tool website can I change this automatic message that appears on my server's tickets when the player does not respond to my last message.

[worldly helm]

Heyy! Try: Dashboard —> Panel Configs—> Automation

[jade topaz]

ey someone know how can i add that when im going to close the ticket. The person who opened the ticket recive the transcript

[worldly helm]

Hello. Doing that automatic is a premium only feature. You can use the /transcript and the choose the user and an option.

[jade topaz]

okey

[uneven forum]

And how can I modify this automatic message? I couldn't find it and I've been looking for so long xD

[worldly helm]

Could you send a Screenshot of your automations please?

[jade topaz]

How do i set up a transcripts channel?

[pseudo ravine]

Hey there! Please refer to the embed below!

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[jade topaz]

is it for premium ppl only

?

is it @pseudo ravine

[uneven forum]

Yes, of course! Do I send it to your DM or right here in the chat?

[jade topaz]

is it for premium ???????/

omg

[worldly helm]

Right here please

[jade topaz]

ARE THE TRANSCRIPTS FOR PREMIUM PPL ONLY?

[worldly helm]

Please be patient. No they are not

[jade topaz]

bro it takes nth to jst answer a question

ok

[worldly helm]

The support team also has a IRL life

[jade topaz]

so why yall on here like what

[worldly helm]

To support people?

[jade topaz]

yall are CLEARLY online

[jade topaz]

so suport me df

[plucky sapphire]

an they aso help other people you are not the only one!

[worldly helm]

Alright, lets drop this

[jade topaz]

like u not making sense

[jade topaz]

boy u not even an admin u jst a lil meat rider

[worldly helm]

Alright, stop it

[plucky sapphire]

okay now I goreport you

[restive condor]

What's the issue here?

[worldly helm]

Now.

[jade topaz]

sure!

[worldly helm]

Heyy!! Look at the msg that user wrote above

[jade topaz]

Heyy dan look at the msgs!

[plucky sapphire]

the guy doesnt accept yall have a life and yall are helping other people, and he went disrespectful

[jade topaz]

cs im soooo scared like what

[pseudo ravine]

Be nice please. You can be patient until someone assists you

[jade topaz]

bro i never said expletives , yall are jst weird asfk and finally acknowledge me when im mad

and i was warned for pinging staff, who do yall feel like

[restive condor]

Please be nice to each other, we're all just trying to help

[jade topaz]

Ok

[worldly helm]

Seems like its the last automation, please check the custom command there

[pseudo ravine]

Pinging staff is against our rules, which can be found in #📂│information

[jade topaz]

nd i said who yall feeling like

i needed support on making a transcript channel so lmk how to cs i was enquiring if its only for premium ppl nd i still havent gotten a response

[worldly helm]

I relpied to you…

[pseudo ravine]

You were already answered

[jade topaz]

Where

[worldly helm]

.

[jade topaz]

the guy literally edited the msg are u dumb

[pseudo ravine]

Be nice

[jade topaz]

dumb isnt an expletive

[pseudo ravine]

You can still be nice regardless

[jade topaz]

lol

[worldly helm]

Yeah, i didnt mean to send. What‘s the issue. Its not that i edited it 10 mins ago??

[uneven forum]

I understand, I clicked on Manage and it doesn't open any channel to change that message, what should I do?

[jade topaz]

but thats exactly what u did

[pseudo ravine]

You were still helped, there's no need for the insults to anyone

[jade topaz]

re send the instructions if u may

[pseudo ravine]

[jade topaz]

thanks

[worldly helm]

On the left hand site of the Dashboard you can find "Custom Commands". Click on that and find the command you‘re looking for.

[jade topaz]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #3 - 1094)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[torn plinth]

is this set up correct to auto close tickets?

[worldly helm]

Heyy! Kinda, it deletes tickets after 1 day of no message of the Ticket Owner

[uneven forum]

I did it!! Thank you very much for your time and your help, I love you! Once again, always helping me! Thank you very much and have a good week everyone!

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 548)

[torn plinth]

how can I set it up correctly as ? as its currently not working?

[worldly helm]

You're welcome, glad to hear that I was able to help you. Have a nice day :)

[worldly helm]

Just change the "Delete Ticket" to "Close Ticket"

[torn plinth]

you think its better like this ?

[plucky sapphire]

it doesnt look like ticket tool or am I dumb Linas?

[worldly helm]

Yep, now the ticket closes after no message by anyone in the ticket

[torn plinth]

will it close ones prior to setting this up?

[worldly helm]

It is the automation feature by Ticket Tool

[jade topaz]

Can smb lmk how to create the multi form tickets pls

[plucky sapphire]

Oh is it free?

[worldly helm]

Hey. Please refer to the guide below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Nope, its premium

[jade topaz]

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 549)

[plucky sapphire]

Your to fast 😭

[plucky sapphire]

thought it thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 550)

[worldly helm]

Oof, I'm not sure, but I don‘t think so. Please correct me if I‘m wrong.

[plucky sapphire]

can you give me a command list or smth please? 😭 I wanna help more efficent

[jade topaz]

is there a limit to how much?

[worldly helm]

#🤖│bot-spam —> Pins

[plucky sapphire]

THANK YOU! when Linas Staff?

[torn plinth]

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 551)

[jade topaz]

is there a limit to how much multi forms

[worldly helm]

Hm, I don‘t think there is a limit

[jade topaz]

okay thanks

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 552)

[worldly helm]

You‘re welcome 🙏 Hopefully soon

[jade topaz]

ok so what im understanding is i have to make the 2 panels that i want to be in the multi form and then i add them to it?

im confused

is that what i have to do?

[worldly helm]

Correct, sorry for the late reply

[jade topaz]

its okay

[jade topaz]

i jst did the 2 panels , how do i add them to a multi form thing

[worldly helm]

Go to Dashboard —> Panel Configs —> Panel —> Attach your 2nd panel

[jade topaz]

Okay

im confused

[copper radish]

i need help

[jade topaz]

why does it look like that

its supposed to have member on one and ally on the other

[copper radish]

u gotta remove one of those thingys

[jade topaz]

but how

[copper radish]

i forgot how

[jade topaz]

oh

[jade topaz]

why does the ticket look like that

how do i fix the 2 buttons and ticket title

[copper radish]

i cant setup my ticket thing and it does have admin and all perms

all*

[plucky sapphire]

for me it takes a while

[jade topaz]

how do i fix the 2 buttons and ticket title

[worldly helm]

Dashboard —> Panel Configs —> Buttons —> Create Ticket you can change the name there. The title is the panels name

[jade topaz]

so what should i change the title name to so it dosent show as ally or member

[worldly helm]

What do you want the title to say??

[jade topaz]

oh nvm i figured it out

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 553)

[worldly helm]

You‘re welcome, glad I could help

[jade topaz]

can u lmk how to edit the hex code

how do i remove it

[worldly helm]

That's a premium only feature

[jade topaz]

Ohh okay

[fervent talon]

hi

[pseudo ravine]

Hey there! Do you need any support with Ticket Tool?

[fervent talon]

yes

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[fervent talon]

can you came

[pseudo ravine]

Unfortunately not, I can provide support in here though

[fervent talon]

you can help my by a bot

[pseudo ravine]

If you say what you need help with, yes I can help you

[jade topaz]

its not allowing me to see or select the recruiter panel

[plucky sapphire]

Try to reload the website

[jade topaz]

Thanks @plucky sapphire

[iron night]

Gave +1 Rep to @plucky sapphire (current: #93 - 10)

[jade topaz]

it worked

[plucky sapphire]

Your welcome

[still estuary]

How may I create for my own server a ticket tool

[plucky sapphire]

Hi, just make you own server

[cunning fern]

How do I gift premium?

[plucky sapphire]

go to App dictionary-> then search ticketool and add it

[still estuary]

I don’t understand can you send me links please

[plucky sapphire]

let me try

[pseudo ravine]

Hey there! Unfortunately you cannot gift a premium subscription

[plucky sapphire]

did you made your server yet?

[still estuary]

Yeah I did

[plucky sapphire]

https://tickettool.xyz/dashboard/

then use this link go to manage servers and then to your server

[plucky sapphire]

did it work? ^^

[still estuary]

Not yet but am trying

[plucky sapphire]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[plucky sapphire]

here^^

I just discovered the command from a friend

[copper radish]

i need help bro i added the forums and they dont even work

[restive condor]

Hey there! How exactly do they not work?

[plucky sapphire]

cmon dan cant you let me take you work xd

[copper radish]

so you can see i have all of them like there yk and done

all changes have been saved as well

and when i create a ticket

it just makes one and doesnt even show the forum

[restive condor]

Please ensure you're opening the ticket through the correct panel

[restive condor]

That's not the same panel

[copper radish]

huh

[restive condor]

The h in here, one's capitalised the other one isn't

[copper radish]

its the same one ive been using. i had a forum on it before and it was working and all i did was add more to the same one

[restive condor]

I recommend you re-send the panel with the form

To avoid confusion

[copper radish]

what do u mean

the pannel is the same, its just renamed on the ticket.

[restive condor]

Hm. Can you try re-sending your panel anyway please

[copper radish]

how do i resend my pannel..

[restive condor]

You can use the "SEND" button on the main panel configs page

[copper radish]

i love you man

thanks

[restive condor]

No problem!

[floral bramble]

CAN ANYONE DELETE MY TICKET DATA?

[restive condor]

Hi there, which ticket data specifically?

[floral bramble]

like everything

every ticket i made all deleted pls

can u delete my data? @restive condor

sorry for ping

[restive condor]

So all your data from our systems?

[floral bramble]

every ticket i made i want it deleted

i gtg eat please delete my tickets thank you.

[restive condor]

Like the transcripts?

[floral bramble]

... EVERY TICKET JUST DELETE MY DATA ALL THE TICKETS THAT I HAVE MADE DELETED GTG

[restive condor]

That's not specific enough, I'm afraid. If I'm understanding correctly, we cannot delete "ticket data" from other servers.

If I'm mistaken, please #🎫│make-a-ticket once you're available, clearly explaining what you'd like to delete 👍

[floral bramble]

..

SO ALL THE TICKETS IVE MADE IN LIKE EVERY SERVER THAT HAS TICKET BOT I WANT THOSE TICKETS FROM THOSE SERVER TO BE DELETE CUZ I REACHED LIMIT

UNDERSTOOD?

@restive condor

[restive condor]

That's not what the limit is about.
The server where you're trying to open a ticket in, has reached the limit – not you.
Please contact server staff or re-try later

[flat tulip]

Hey, quick question. I'm trying to set up a panel in which only the server owner can see the opened tickets from, for anonymous reports such as if members want to report a staff member but don't want them to see the report. Can I get some assistance on this?

[restive condor]

Hey there! By default, only the server owner and server administrators can see tickets (as they are private channels)

[flat tulip]

Right, I know. I'm trying to lock this one panel so only the server owner can view it. I want admins locked out of it.

[restive condor]

That's not possible as per Discord limitations unfortunately.
Administrators have full control of the server. They have pretty much the same permissions as the server owner with the exception of deleting the server.

The only way would be to remove their administrator permissions

[flat tulip]

Dammit

Okay ty

[restive condor]

No problem!

[odd wyvern]

I’ve used the set up command a few times and it hasn’t worked

[restive condor]

Hey there! Any error message?

[odd wyvern]

no

[restive condor]

What exactly happens when you use the command?

[odd wyvern]

it’s just says the command failed I done it 3 times

[restive condor]

Could you try the /debug command please

[odd wyvern]

Okay

[odd wyvern]

I tried it said the same thing

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[odd wyvern]

oh it worked now since I gave it the perms ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1976)

[restive condor]

No problem, glad to hear!

[copper spruce]

Wait is the the ticket tool that’s getting shut down?

[restive condor]

Hi there! No

Ticket Tool is not shutting down

[copper spruce]

Perfect thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1977)

[copper spruce]

@restive condor how do i make my bot do the reputation thing

[restive condor]

That's another bot, not Ticket Tool. You will need to invite that bot and contact their support team

[lone basin]

how do i make it to where only admins can see the made tickets?

[plucky sapphire]

in dashboard in permission

[pseudo ravine]

Hey there! That’s how tickets are set by default, but you can remove all of your “Support Team Roles” for that panel

[fast totem]

how do i fix

[pseudo ravine]

Hey there! Please ensure Ticket Tool has the “View Channel” and “Send Messages” permissions in the channel

[strong tendon]

como hago para que se me quite un ban de la cominidad de Xparga

un ban del chat de twich

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[hushed lark]

Hey how to put the name instead of id in {user thing pls

[wooden pendant]

hey, how do I change my current bot to the premium one?

[wooden pendant]

hey, I'm switching the ticket from white to gold but then it says I don't have a bot connected in my discord

[pseudo ravine]

Hey there! Please don't reply to a support member latest message for support. Please be patient until someone can assist you

Could I get the server ID?

[wooden pendant]

hey

912516607589363752

[wooden pendant]

maybe I have to update the panel or something, I'm using white right now

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[wooden pendant]

Yes I did that, then my panel stoped working

[pseudo ravine]

Did you invite the gold bot?

[wooden pendant]

yes, it is already there

[pseudo ravine]

Did you kick the white bot before switching to the gold bot?

[wooden pendant]

no

[pseudo ravine]

Then I don't see why you'd run into an issue?

What exactly is the issue you're facing?

[wooden pendant]

when I switch to gold bot

my panel says I don't have a bot there

one minute, will send aprint

website is not loading too :/

[wooden pendant]

Ticket Tool
APP
— Hoje às 19:37
This bot isn't active on this server, Use the command /botswitcher to select the active bot.

[wooden pendant]

Do i need to kick the white?

have to send the panel again, now it worked

[pseudo ravine]

Everything is all set?

[barren tendon]

ok so im trying to send my ticket panel but it keeps saying this:

even tho the bot as admin perms

nvm got it to work

[wooden pendant]

hey, managed to work with golden bot. Now I'm trying to setup thread option, already turned on and give permissions. But how to create the button for threads in the pannel?

I don't understand what I need to do after enabling thread options, the tickets still createing channels

[pseudo ravine]

It's the same message for regular tickets, it's the Create Ticket button on the Panel Message

[velvet summit]

Hii

[wooden pendant]

hey! but my ticket tool seems to be trying to create channels

as it gives the warning about 500 max limite

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rancid pewter]

i was going to create a ticket in deepwoken server but then it shows a server channel limit of 500 and i can't create one

[pseudo ravine]

Hey there! Unfortunately there's nothing that you or we can do about this. You'll have to wait until the staff of that server delete some tickets

[rancid pewter]

ok ty

thanks @humble sequoia

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 368)

[pseudo ravine]

You're welcome, glad I could help!

[slate kayak]

How to give +1 ticket?

[pure lagoon]

so i am trying to get the server storage option to work with the bot so that i dont have to manually clear out channels when they overflow and i think i might be doing it wrong. i have the option enabled and it doesnt reuse old channels. what are some potential reasons that its not working?

[pseudo ravine]

Hey there! You could disable Two Step Ticket and that will make Ticket Tool delete the ticket when it closes

[pure lagoon]

is there a way i could access the transcript after the messages get deleted

cause the transcript option isnt there after it clears out the channel

[pseudo ravine]

You'll have to disable the storage option

[pure lagoon]

oh so if i want the storage option then i cant have transcript, but if i want the transcript then i cant do the storage option?

[pseudo ravine]

Does your server have premium?

[pure lagoon]

no it doesnt, would the automation feature allow me to do this?

[pseudo ravine]

Then you'll have to manually save the transcript for each ticket, and have the storage option disabled

[jade topaz]

how do you change the name of this auto

[sour saddle]

Por qué me aparecen tantos anuncios en el juego, dificulta mi jugabilidad 🥲

[burnt berry]

yo for when new tickets are made the roles ive selected on the dashboard to view the ticekts are unable to view them, how do i fix this issue?

[glass violet]

Hello,

So basically, I want to setup the ticket system to where:

• Support can claim a ticket, and other support members cannot type, but can view until it's unclaimed.
• I want someone with an Additional Role to be able to still type and message in that ticket as they're a manager,

Is this something that's possible?

[astral badge]

@wooden pendant

[plucky sapphire]

Hi I think If you go to dashboard then permissions you could do that but I am not sure

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

Heyy! Please refer to

[twilit grove]

Help me tickets failed

[simple gyro]

can somebody help me set up ticket

i want a channel where people can click a button to create a ticket

anybody?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[leaden escarp]

Hey @simple gyro, please refer to the embed above

[leaden escarp]

Hey, It looks like the categories you’ve set up for your Ticket Tool panels have exceeded the channel limit.

Ticket Tool allows up to 45 channels per category, while Discord’s limit is 50. You can either create a new category or clear some existing channels in the category

[twilit grove]

Yes 😦

[brazen birch]

مرحبا

[worldly helm]

Heyy! Please try Doing the /debug Command

[brazen birch]

??

[fierce sorrel]

Help me please

[brazen birch]

@worldly helm

[worldly helm]

Please use the /debug command

[worldly helm]

Heyy! The bot is missing all of the following permissions

[brazen birch]

I speak Arabic

[spiral finch]

Hi

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly helm]

Please refer to (make a ticket)

[worldly helm]

Hello. Do you need support regarding ticket tool?

[weak vine]

is there a way to change "Support team ticket controls"? i would like to change that into german instead

[worldly helm]

Moin! Jaa, Dashboard —> Panel Configs —> Messages —> Edit Moderator message, da kannst du das umstellen.

[weak vine]

Perfekt Danke 😄

thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #12 - 557)

[worldly helm]

Alles gut, kein Problem, immer gerne!

[plucky sapphire]

LOL war n moment verwirrt das du dem auf deutsch egantwortet hast lol

[worldly helm]

Haha, wie gesagt, bei solchen nachichten einfach in #💬│general-chat oder #💬│gen-chat-multilingual pinging und dann schreiben, dieser Kanal is wirklich sehr sehr streng nur zum support.

[dense saffron]

will there ever be a one time purchase option for premium?

[worldly helm]

Heyy. As this time there is not and from what I know its not planned for the future.

[burnt berry]

yo for when new tickets are made the roles ive selected on the dashboard to view the ticekts are unable to view them, how do i fix this issue?

[austere forge]

Can i get the server ID /name please

[fiery quarry]

How to make it ping a certain role when opened a ticket?

[plucky sapphire]

you can edit the ticket message and add as an example @plucky sapphire (role name) to it

[fiery quarry]

I want a mod not you...

Support team*

[plucky sapphire]

that was an example

[fiery quarry]

I will just use youtube

[plucky sapphire]

you can edit the ticket message and add @(role name)

[fiery quarry]

THAT DOSENT WORK MATE

[plucky sapphire]

did you do it like this?

[worldly helm]

Please be nice. They are just trying to help.

[fiery quarry]

Sorry

But I don't even want to do it now

[worldly helm]

Its simple, just refer to the message sent by nico or refer to the guide below.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[dreamy ibex]

hey, I have a question, if I select categories and add another category in the panel, will they be added to it if category 1 is full?

[worldly helm]

Heyy. That‘s correct

[dreamy ibex]

thanks

[worldly helm]

You‘re welcome, glad I could help

[fair osprey]

Hello for some reason when players create a ticket and staff close it, it sends the player 2 logs

such as a transcript message twice in direct DMs? anyway to fix

[pseudo ravine]

Hey there! Please ensure you have Direct Message Transcript set to Closed and not Closed and/or Deleted

[crisp falcon]

can i make bot not seen in member list but still work on server ?

[pseudo ravine]

Hey there! Unfortunately not, as it requires the View Channel permission in order to work

[fair osprey]

tyytyytyt

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[leaden thicket]

hey guys!

can anyone help me with multi-panel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[plucky sapphire]

please refer to the guide above ^^

[leaden thicket]

no because i created 2 more

but the support panel aint popping up

[mental dome]

.

[plucky sapphire]

Did you added it?

[leaden thicket]

can i send pics here?

idk if its the name or wha

[plucky sapphire]

try reloading the page, I know it sounds stupid but it helps sometimes.

[leaden thicket]

i tried tho

OH!

it worked!!

tysm for helpin❤️

[plucky sapphire]

Your welcome, its my pleasure to help.

[leaden thicket]

thanks @plucky sapphire for helping me

[iron night]

Gave +1 Rep to @plucky sapphire (current: #85 - 12)

[leaden thicket]

@plucky sapphire Hi again, sorry to interrupt

how do i reset ticket channels

[plucky sapphire]

do you mean the number?

[leaden thicket]

this one

[plucky sapphire]

just go to the dashboard, then setcout and set it to 0(you start from 1 then tho)

[leaden thicket]

alr tysm

thanks @plucky sapphire

[iron night]

Gave +1 Rep to @plucky sapphire (current: #82 - 13)

[plucky sapphire]

Your welcome

[coral thicket]

Is there an easy way / bulk option to delete closed tickets? Im facing the issue reaching our limits.
Could not find any option in the docs or so

[worldly helm]

Heyy 👋
You can use the /purge command.

[candid summit]

no matter what I try it always says this

[plucky sapphire]

try /debug

I was faster Dan.

[candid summit]

says the same :(

[plucky sapphire]

Does the bot has view channel perm, send messages perm and such?

in that channel*

[candid summit]

no it didnt 💀 my bad

[honest kite]

How I am level this person up to next admin level?

[pseudo ravine]

Hey there! The only level higher is the guild owner

[plucky sapphire]

no worries, happy to help

[honest kite]

What level is 5?

[pseudo ravine]

There is no level 5

[candid summit]

thank you

[iron night]

Gave +1 Rep to @plucky sapphire (current: #81 - 14)

[plucky sapphire]

your welcome, happy to help

[candid summit]

also another question, I'm not the one who set the bot up on the server, but there is a category tickets and the tickets dont get send there, how can I change the place where the tickets show up?

[plucky sapphire]

hi, just go to the dashboard then to catagory

[candid summit]

thank you!

[plucky sapphire]

Youre welcome

[cosmic cargo]

hello team have a quick question new here

[worldly helm]

Hey, how can I help?

[cosmic cargo]

how do i set this up on my "support channel tab on discord"?

im trying to create that for my discord group

[worldly helm]

Please refer to the guide below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[quaint narwhal]

Please help me i dont khow how delete ticket's

[worldly helm]

Heyyy. You can delete a ticket by using the delete button or using the /delete command

[quaint narwhal]

Thx!

[worldly helm]

You‘re welcome, glad I could help!

[cosmic cargo]

Does this lok ok? Do I put my support name there?

[worldly helm]

Yep, that looks good. That will be the title of the embed that will be sent