🆘│community-support

[signal sinew]

May i know how long the last one was online for

[worldly helm]

I got 2nd place, im pretty sure the event lasted like 4-5 hours

[slender minnow]

If you're banned, you can appeal through https://tickettool.xyz/appeal

@worldly helm ^

[worldly helm]

Ohh never heard of an appeal request, thanks!

[iron night]

Gave +1 Rep to @slender minnow (current: #13 - 426)

[vague stump]

I placed an order 1 week ago on the train line and it has been removed. Will the shipment arrive?

[worldly helm]

Hey. You're in the wrong server!

[signal sinew]

Is that in discord or in chrome

[slender minnow]

chrome

its a link to our ban appeal form

[brittle scarab]

Hello can you speak Arabic?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

How can i make so no one else can see the tickets besides the person who opened and it and the allowed roles that are allowed to see it

[worldly helm]

Hey, is everyone able to view the tickets right now?

[jade topaz]

Yes

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[worldly helm]

Look above ;)

[jade topaz]

Thanks alot : D @worldly helm

[modest notch]

hello, can someone tell me what im doing wrong, i do have name and id, also uploaded emoji to server

[worldly helm]

Hey. That isnt the right ID
Please use the $id :EMOJI: command in your server

Then copy paste the whole outcome into the Dashboard.

[modest notch]

i get this when i id emoji

[worldly helm]

Okay, that error message is most likely due to lack of permission, please try using the /debug command then

[modest notch]

ty bot didnt have perm for channel

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 356)

[fervent tree]

@iron night I’ve just a bot lobbie on the website and I’m unsure of how to get my invite to the game?

[worldly helm]

Hey. You're in the wrong server!

[fervent tree]

I can’t get a ticket in the other server it keeps coming up an error i don’t know why

[worldly helm]

Could you please send the error message?

[fervent tree]

I’ve tried everything it suggests in there and it’s not working

[worldly helm]

Discord has a limit of 500 channels at once, please tell their staff to delete some tickets.

[fervent tree]

I’m unsure how to do that as I’ve recently joined the server and don’t really know what I’m doing to be honest

[worldly helm]

Is there a general chat?

Then you could ping a staff member and tell them about that issue.

[fervent tree]

Not that I can see I can’t type in anything I don’t have access to anything but I’m verified

[worldly helm]

Try dming a staff member about that issue.

[fervent tree]

I have nobody is responding to me

[worldly helm]

Then you'll have to wait, there is nothing we can do

[loud hemlock]

how do i make custom commands?

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[restive condor]

Hey there! See above please ^

[loud hemlock]

ok

[tall crow]

Hello, the buttons in my tickets are no longer displayed. Could someone tell me how to solve this problem?

[worldly helm]

Hey. Dashboard --> Panel Configs --> Buttons --> Create Ticket --> Make sure you have the button enabled

[tall crow]

they are activated

[ocean crater]

o bot ficou cm a posse do meu servidor

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[worldly helm]

Ohh sorry i read that wrong, what buttons are missing inside the ticket?

[tall crow]

Yes

[worldly helm]

What do you mean?

[tall crow]

Buttons in the ticket

@worldly helm

[vapid shore]

.

[worldly helm]

Dashboard --> Panel Configs --> Buttons --> (missing buttons) --> Show this button

[weak vine]

is it possible to make the automation work like this?
currently we have ticket created -> no response from user -> sending reminder/closing ticket
can i somehow add an automation that the timer from the response from user is restarted when support team answers?

[gilded verge]

if you have premium, then you can

[pastel raven]

Can I get help setting my sever up with it

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! Here's a setup guide ^
Let me know if you have any questions🙏

[paper sluice]

idk if any can help but i can’t create a ticket in one of the servers that i am in and it says to delete more channels to create space but i don’t have any channels to delete? Could anyone help?

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to delete channels, and leave room for new tickets

[still needle]

how to ping role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[still needle]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1708)

[restive condor]

No problem!

[worldly helm]

Hey. Quick question, how can i make a custom command, for example on this server m2t (text) i want the bot to say things for me using these custom commands. For example: $say this is a test
The text "this is a test“ get‘s send by ticket tool.

Quick question: How can i use arguments in custom commands?

[lime scroll]

how do u set up tikxets in ur own server?

[worldly helm]

Hey! Look below!!

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lime scroll]

what do u mean xx

[restive condor]

Hey Lias!
You can create arguments and then use that as a variable into your custom command response. Which will output the corresponding text (depending on the number of arguments)

You can find a very detailed guide with pictures and examples here:
https://docs.tickettool.xyz/dashboard/custom-commands (scroll down to the bottom)
Let me know if you have any questions!

[lime scroll]

oh ok ty x

[worldly helm]

Take a look at the guide between our messages

[worldly helm]

Okay, and if i do "$say Hey, how are you doing" that it‘s still 1 single argument?

[wild spire]

yes

[restive condor]

If you only have 1 argument, yes. That would still be part of {argument.1}

[worldly helm]

Great ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1709)

[weak vine]

i already have automation (see screenshot) but is it possible to add a new automation so when support team sends a message, the timer should restart for the automations?

User -> No Response -> Close Ticket
User -> No Response -> but Support Team Responses -> Restart Automation Timer

[gilded verge]

hm, not sure yet, soon i can check if that can work this way
but if someone already has the answer, please share ^^

[weak vine]

yes please 😄

[worldly helm]

Hey uhm, i don‘t really know much about Automations but why wont you just use 1 automation and then on the last line use restart timer?

[gilded verge]

sorry, i couldn't find solution for you 😦

[weak vine]

im not 100% sure if it will work like i intend but i can try that out

[jade topaz]

Hello, does anyone know why when deleting a closed ticket the transcription is not done automatically?

[strange dawn]

hey i bought ticket bundles yesterday and i tried to do the code and it din't workout , can an admin help men by any chance?

[limber merlin]

Hi, how are you? I'm from Brazil, and I wanted to ask a question about the ticket tool that is not opening the ticket

[pseudo jacinth]

you need to give it the correct permission, do /debug and it’ll tell you what it doesnt have in ❌

[limber merlin]

Okay, I'll try.

what do i do now?

[fervent crown]

@strange dawn Check on dashboard to view support and assistance

[humble sequoia]

@strange dawn

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hello. Dashboard—> Panel Configs—> Transcripts —> Auto save transcript when deleted

[worldly helm]

Hey. Look below!

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[atomic ferry]

Tysm

[sterile briar]

No i meant ticket tool uses a name that i dont use when i create a ticket in one of the servers im in

[worldly helm]

Do you mean ticket names? (The name of the opened ticket)

[scenic hatch]

How do I fix it where all server members can see tickets open and read them? I need it set where only staff and owner can see the tickets

[jade topaz]

how do i add my own image to the message

like what do i put here to get my own image

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Nov 20, 2024, 6:50 AM

[idle flint]

See the info above 🙂

[finite frost]

Hello I actived premium free trial, but idk how to use/access it since it still doesn't let me use premium features...

[idle flint]

You can hit the Sync button to ensure that the trial is recognised (on the dashboard)

[finite frost]

ok

tysm it worked

[idle flint]

All good 🙂

[finite frost]

thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 326)

[finite frost]

also after the trial ends, do the premium features go away

[idle flint]

Correct, all the premium features will become unavailable again

[finite frost]

alr

[dawn bison]

I'm create ticket pls give me legendary rank

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vapid citrus]

how do I allow the ticket message to @ a role

[finite frost]

{roleid}

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vapid citrus]

thanks for the help too

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 327)

[vapid citrus]

thank you

[finite frost]

np

[vapid citrus]

is there a way we can change the name from "closed"?

[finite frost]

need premium

[worldly helm]

Hey. Do you mean the close button?

[vapid citrus]

yeah like this in the chat rooms

[vapid citrus]

its more like the chat name rooms

[finite frost]

i think he means the names of the ticket

[worldly helm]

You can use the /rename command, but for the bot to do it automaticly you need premium

[uncut swallow]

Oie

[finite frost]

ahh that command helps

[vapid citrus]

I mean if its manually can just manually edit but yeah

[idle sinew]

good morning please can you tell me how to do to receive new credentials for pipiaids

[humble sequoia]

@idle sinew

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dry axle]

hey I've had a discord account get banned and I want to cancel the subscription attached to it

[austere forge]

Do you know how you subscribed to premium? Discord or on our website?

[dry axle]

website i think?

[dry axle]

it's been over 2 years

[austere forge]

Mmh, do you by any chance know the ID of your old account?

[dry axle]

.razi

[austere forge]

I'd need an ID, a series of numbers

[dry axle]

150134564839227392

[austere forge]

great, one moment!

[austere forge]

I'm going to move you to a ticket, so that I can deal with your case

[jade topaz]

yo guys

how can i change the name of my ticket tool bot?

[worldly helm]

Hello. Please refer to the embed below

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[jade topaz]

Ty Lias!

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 357)

[plush rover]

السلام عليكم

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[coral egret]

How do I open a ticket in another server

[worldly helm]

Hey, if they have a ticket system, simply just click a button. In most cases the channels are called Tickets | make a ticket | etc. If they have a dropdown menu simply select an option to create one.

[hidden mantle]

making a ticket doesnt work

[worldly helm]

Hey, are there any error messages?

[hidden mantle]

yes

[worldly helm]

Please show me

[hidden mantle]

com in to @community support

com in

[worldly helm]

I cant come call rn, please state your issue here.

[hidden mantle]

i wanna make a screenshare

come on

please

[jade topaz]

I edited a message on the embed and it's not saving

It's sticking to th original message

[hidden mantle]

how do you send screenshots

[worldly helm]

Windows + shift + s

[worldly helm]

Hey. Please resend the panel.

[jade topaz]

okay

[hidden mantle]

waht is shift

[worldly helm]

The button above Strg/crtl

[hidden mantle]

and now

i cant send it

[jade topaz]

I did and the same message is still sticking

[worldly helm]

Wdym

Crtl + V

[hidden mantle]

where is ctrl

[worldly helm]

Bottom left key

[worldly helm]

What msg did you edit?

[hidden mantle]

i have laptop

there is no ctrl

there is strg

[worldly helm]

Thats the same one.

[jade topaz]

The ticket message

[worldly helm]

What exactly in the ticket message?

[worldly helm]

Okay, scheint so als wenn der bot noch nicht alle permissions hat. Bitte versuche mal den /debug command zu machen.

[hidden mantle]

schon wieder

[worldly helm]

Der bot braucht die berichtigung in den kanal zu lesen.

[hidden mantle]

ich gebe in jetzt admin

[worldly helm]

Das geht auch ;)

[hidden mantle]

jetzt geht es danke

[worldly helm]

Kein problem

[pseudo ravine]

Hey there. So you're trying to edit the Panel Message but the message isn't updating?

[worldly helm]

He‘s talking about the ticket message

[worldly helm]

.

[pseudo ravine]

Have you made sure you edited the correct panel on the dashboard?

[humble sequoia]

━━ George's inquiry has been moved to a ticket ━━

[rigid herald]

J'ai gagner la carte Examen artistique comment la reclamer

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[rigid herald]

J'ai essayer d'ouvrir un ticket dans concours mais ça ne fonctionne pas

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[scenic quail]

hello, how do i change where it sets "click the reaction below to open a ticket" thing in dashboard

bc basically my emoji i have for react does not corrspond w the one in the message

[worldly helm]

Hello. Please refer to the embed below

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic quail]

thx @worldly helm where would it be here

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 358)

[worldly helm]

Scroll down a bit until you see "Panel" --> Edit Panel Message

[scenic quail]

thx so much'

how can i add buttons for specifc tickets like verification report a user etc @worldly helm

[worldly helm]

Please refer to the embed below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Help please

[worldly helm]

hey. what do you need help with?

[jade topaz]

Need help with trying to make a channel where they can click on it and it creates a ticket

But can't figure out what.to do or how

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Look above

[jade topaz]

Uhh OK ty

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 359)

[jade topaz]

And how do I do this

Nvm

@worldly helm can u help me figure out what to enable or how to make.it go to channel or etc

[worldly helm]

Please elaborate.

And please dont ping me

[jade topaz]

Ok sorry but how do I make it like have a link and so they can click create ticket so that way when they do we get notified or smth

[worldly helm]

What do you mean "link"

[jade topaz]

Like hold

This is from another server

[sturdy wagon]

Why doesn't the bot respond when I run the /setup command? Does it have all the necessary roles?

[restive condor]

Hey there! Could you use the /debug command please

[worldly helm]

I already sent the guide above. If you finish it, it looks like that.

[sturdy wagon]

Okay tanks

[sturdy wagon]

Look pls

[restive condor]

Ticket Tool seems to be missing the VIEW CHANNEL permission for that channel

[sturdy wagon]

Yes its good im sorry 🥲

[restive condor]

No problem!

[jade topaz]

How do I make. Tool creater delete ticket instantly and DM ppl

its been closed by @ username then reason

[restive condor]

Hey there! Automatic DM transcripts are a premium feature.

To have tickets automatically deleted once closed, disable TWO STEP TICKET from your Dashboard > Panel Configs > General

[jade topaz]

How do u make tool ticket what y'all.have

When u create a ticket

Message it does

[visual swallow]

Quiero vender mi cuenta me pueden ayudar por favor

[twilit sinew]

It is not showing the server I am trying to setup

[jagged crystal]

i need help

i just want to have the thing where people can open the ticket

like this

[jagged crystal]

can you help?

[finite frost]

They just have to click on the buttons?

[jagged crystal]

yes, that is what i want

i dont know how to make t like thatt

[finite frost]

do you want a ticket to be open with the buttons or the reaction/emoji?

[jagged crystal]

buttons

[finite frost]

does a ticket not be opened when they click on it?

[jagged crystal]

it does

i want to have that, in my server

[finite frost]

oh

you want the ticket bot in your server

[worldly helm]

Hello. do you want multiple buttons in 1 panel?

[jagged crystal]

Yes

[jagged crystal]

I just want the panel

[finite frost]

you have to configure it

https://tickettool.xyz/

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

^^

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[jagged crystal]

Thanks guys

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 351)

[empty oasis]

how do i make this bot use a certain channel to send transcripts???

[grim wave]

@merry sparrow

[grim wave]

این

@merry sparrow

[random laurel]

can i get help with setting up the ticket tool bot for a server?

ive gone through all the steps but when i use a command it says “The application did not respond.”

[worldly helm]

Hello Connor. Please try using the /debug Command.

[grim wave]

@admin

How to change the place where the ticket is created

@scenic plinth

[worldly helm]

Hello. Please don‘t ping for support. Look below

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[grim wave]

Ok

[oblique fox]

@grim wave

[grim wave]

Yes

[oblique fox]

عندي مشكله انت عربي

[grim wave]

لا عربی

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[oblique fox]

معرف وش السوال الخير

[grim wave]

ال فارسی

[worldly helm]

@oblique fox

[oblique fox]

وش

[grim wave]

فارسی بلدی

[oblique fox]

مفهمتك

[worldly helm]

هل تريد إعداد هذا؟

[grim wave]

ال ولش کن ال فهمیدم ال خدافظ

[oblique fox]

انت انقليزي معرف و اتكلم انقليزي

@grim wave

[grim wave]

ال اینان چیستند

[worldly helm]

Discord has a limit of 500 channels at once, please delete some in order to keep creating tickets.

of tell their staff to delete some

[grim wave]

ال خدا خیرتان دهد ال من را ال ول کنید ال خدافظ

ال خفه شید

[oblique fox]

Kako si dobio moj broj?

@worldly helm

[worldly helm]

Please #🎫│make-a-ticket --> Arabic

[jade topaz]

Help pls

[outer shoal]

Hey peeps! For transcripting from non-ticket channels, does the requirement to be a "premium member" to do this mean that the server needs to be a premium server or that each person who would use the command needs to be a premium user?

[worldly helm]

Hey. The server needs to have an active premium bot ;)

[outer shoal]

Okay so once it has a premium bot, all users with the right persmissions will be able to create transcripts from non-ticket channels, correct?

[worldly helm]

Hey, what do you need help with?

[worldly helm]

Correct ;)

[outer shoal]

Understood. Thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 360)

[tender pivot]

hi i'm having problems when attaching panels

i've created two panels but only one can be attached

can i send a pic here?

[worldly helm]

Hey. Yeah, due to the first one already being the First one, which means you only have to attach the 2nd one ;)

[worldly helm]

sure

[jade topaz]

Help please

[tender pivot]

i need to attach the second ticket into the first

[worldly helm]

Yep, click on attached panels

[worldly helm]

yeah and now click on it

[tender pivot]

but i want to do the opposite

attach 2 into 1

[worldly helm]

ohh, then please head to the 2nd panel and check if it already has a selection (dropdown, attached panel, command tickets, etc.)

[tender pivot]

how do i check if it has a "selection"?

[worldly helm]

Great, it doesn‘t have a attached panel selection, now go back to dropdown

then cmd tickets, etc

[frigid tangle]

how can i make a ticket 3 in 1

[tender pivot]

what is dropdown?

[worldly helm]

Dashboard—> Panel configs —> Dropdown menu

[worldly helm]

Hello. Please refer to the embed below.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tender pivot]

ok, and what i have to do now?

[worldly helm]

Check if it‘s enabled

[tender pivot]

i check "enable select style" in dropdown section?

what do it does?

[worldly helm]

is it enabled?

[jade topaz]

Help me please . how do I set auto messages for tickets when created

[worldly helm]

Do you mean a DM?

[worldly helm]

you‘re on the wrong panel

[jade topaz]

Yeah

a auto message like don't ping the support team has been pinged when u made the ticket

[worldly helm]

A dm message is premium only, you can change the ticket message though, look below

[tender pivot]

sorry

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[tender pivot]

its enabled to the second panel

[worldly helm]

disable it, save the settings, go back to the first panel again, attached panel—> select the 2nd panel

[tender pivot]

still not appearing

[tender pivot]

should i disable in the main panel?

[worldly helm]

Yep

[tender pivot]

right, but still not appearing

[worldly helm]

Please click the button

[tender pivot]

oh thank you so much

its working

[worldly helm]

No worries

[rustic crag]

i wanted to make a panel but it says ''yo have no permissions

and i have administartor and all thingies roles in that server

[heady robin]

Tes

[worldly helm]

Hey. Sorry for the late reply, please try using the /permissionlevel command in that server.

[rustic crag]

it says 0

[worldly helm]

That means you don't have access to the Dashboard or /setup command.
You either need the administrator permission or a Dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 21, 2024, 3:09 PM

[west isle]

doesnt showing other panel

i have report a player

[worldly helm]

Hey. How many panels do you have in general?

[west isle]

only two

[worldly helm]

Please click the button and then see again.

[west isle]

thanks

its working

[hybrid stratus]

/setup

[worldly helm]

Hey. Do you need help regarding ticket tool?

[hybrid stratus]

Yes

[worldly helm]

Okay, what exactly do you need help with?

[hybrid stratus]

What first step

[worldly helm]

To do what?

[rustic crag]

i have administartor role

[worldly helm]

Okay, but it seems like the role doesnt have the administrator permission.

[pine anchor]

How can i decide in which channel the ticket is

Like to open it

[worldly helm]

Hey. Dashboard --> Panel configs --> Click the SEND button on the top of you screen and select a channel

[pine anchor]

Oh thank you

[warm barn]

Don't work again

[worldly helm]

Please Elaborate

[warm barn]

How to disable transcript button for ticket holder?

[worldly helm]

You can‘t, you can only disable it for roles/enable it for roles

[warm barn]

This?

[worldly helm]

Yeah, now only the support team can save transcropts

[half mountain]

loader is available in the game
but its functions do not work
aimbot
wallhack
all
I bought a 3-day package on another account
and this time no function works

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[half mountain]

Can anyone help? Please. pv

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[warm barn]

Thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 361)

[jade topaz]

Thanks lias

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 362)

[jade topaz]

For earlier btw

Forgot to thank u

[minor cosmos]

hey their just wondering is any @pseudo glen @humble sequoia having issues discord api having issues https://discordstatus.com/

[worldly helm]

Hey. The discord API is indeed having issues, the "interaction failed" error can occour while trying to use the bot, it doesn't have to though.

[minor cosmos]

okay 👍 I wasn't sure if the ticket tool bots would be in a partial outage then, thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 363)

[restive condor]

Please keep this channel to support only please

[jade topaz]

What bot makes roles auto give when join

and how set.it up

[worldly helm]

Hey again. We only provide Support for Ticket tool!

[jade topaz]

Ah who do I ask or go to

.

[worldly helm]

You can google for such a bot.

[amber talon]

Hi how do I contact admin thanks

[restive condor]

Hey there! Is this regarding Ticket Tool?

[amber talon]

Yes

I would like to speak to admin

[restive condor]

What exactly is the problem?

[amber talon]

I have up dated my meta mask and my Aethir not is not showing up could you please resend link or advise thanks

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[timber nebula]

Kann mir wer helfen

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[worldly helm]

Moin, hast du schon ein Ticket geöffnet oder brauchst du noch support?

[humble sequoia]

━━ 𝐄𝐥𝐢𝐭𝐞 | 匚尺ㄚ乙乙's inquiry has been moved to a ticket ━━

[neat prism]

Hiya - I bought Premium before adding this bot to my server and now it's stuck showing "You don't have access to this server." for both myself and the server owner.

Is there a way to fix this?

[eager jasper]

how do i make the ticket ask questions before fully opening

[neat prism]

nvm found a fix

[covert swallow]

That can be done with forms

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[arctic rock]

my thing keeps saying this when i put /setup

[worldly helm]

Hello. Please try using the /debug Command in that channel

[arctic rock]

ok

i does the same thing

[worldly helm]

The bot needs the permission to view the Channel. Then it‘ll work.

[arctic rock]

ok

[muted bough]

Hello, Which variable is the display name?

[mystic forge]

Is there any way to restore a deleted ticket?

[worldly helm]

Hey. Only if you saved the transcript!

[worldly helm]

Hello. You check out the docs (https://docs.tickettool.xyz/dashboard/panel-configs/variables) to see what the right variable is.

[royal token]

Wie kann ich den Namen und das Bild des Bots ändern?

[worldly helm]

Moin! Du kannst nur den Namen ändern, nicht das bild

[humble sequoia]

Ticket Tool mit benutzerdefiniertem Avatar

Aktuell ist es nicht möglich das Profilbild vom Ticket Tool Bot zu ändern. Es wird aber bereits an einer Bot Version gearbeitet, welche dieses ermöglichen wird (white labels bot / custom bot).

Bis dahin ist aber bereits möglich, den Namen (nichname) vom Bot zu ändern.
Dazu klickst du mit Rechtsklick auf den Bot in der User Liste und auf Nickname ändern (Change Nickname)

$deavatar

[worldly helm]

Guck dir einfach die beschreibung über mir an!

[royal token]

Oh super 👍

Vielen Dank das klingt doch schon mal gut 👍👌

[worldly helm]

Kein problem

[royal token]

Noch eine Frage, wenn ich den Username meines Supporters im claim anzeigen möchte.. kommt nur ne lange nimmer anstelle des usernamens, welcher das ticket beansprucht hat. Welche variable muss ich hierfür nutzen?

[worldly helm]

Scheint so, als wenn das die ID von dem Supporter ist ;)
Du kannst die {claim.user} variable benutzen.

[royal token]

Hatte ich tatsächlich drin

Und dann war nur ne lange Nummer zu sehen

[worldly helm]

Okay, versuche es mal mit {claim.user.name}.

[royal token]

Ah okay super 👍

[worldly helm]

Entschuldigung für die Unannehmlichkeiten.

[royal token]

Nein nein alles gut. Es funktioniert perfekt 👌

[worldly helm]

Super

[strange cloud]

why when someone fills the questions in the forms in ticket and when they sumbit the ticket i dont see the questiosn

[worldly helm]

Hey.
Dashboard --> Panel Configs --> Forms --> Auto Display form results on the Ticket message as an additional embed.

[strange cloud]

tysm

[quick nest]

moin moin gibt es eine möglichkeit die mail adresse zu ändern ohne verzierung ? weil mein problem ist die mail addy die hieer angegeben ist , das mail fach existiert nicht mehr ?

[worldly helm]

Hey! Du bist in dem falschen Server. Wir helfen nur leuten die mit Ticket tool ein problem haben oder eine Frage darüber haben.

[quick nest]

ups ok danke für die info

[worldly helm]

Jup, kein problem!

[royal token]

Kann ich Prioritäten einstellen bei Tickets ?

[worldly helm]

Was genau meinst du?

[royal token]

Zum Beispiel priority low, Medium or hight

[worldly helm]

Wofür genau wenn ich fragen darf, ich verstehe es nicht ganz 😅

[royal token]

Kein Problem. Ich habe einen FiveM Server und für allgemeine Support Fragen währe eine priorisierung praktisch. Der User oder der Supporter kann die Priorität festlegen.

So in etwa

[worldly helm]

Du könnest multipanels anwenden, und die buttons "Low" "Medium" und "Hoch", dann setzt du die automatischen name von den tickets zu "Low - {ticket.user.name}" "Medium - {ticket.user.name}" und "Hoch - {ticket.user.name}"

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

Wenn du weitere fragen hast, frag einfach ; )

[royal token]

Ah okay

Aber kann ich das dann nach der Erstellung eines Tickets ändern ?

[worldly helm]

Du könnest einfach den /rename command benutzen um die "art" dann zu ändern.

[royal token]

Hmm

Hab es eben mal dropdowns erstellt

Aber glaube das bringt nichts

[worldly helm]

Dürfte ich fragen wieso nicht? Vllt kann ich dir dann noch helfen 😅

[royal token]

Okay 👍 Moment ich schaue eben mal

So habe ich das nun gemacht

Nur kann ich dass auch so einstellen, dass wenn ich es ändere auch im. Titel angezeigt wird also die Farbe?

[worldly helm]

Also in dem ticket namen?

[royal token]

Geneau

[worldly helm]

Ja, natürlich.
Dashboard --> Panel Configs --> Ticket --> Ticket Opened channel name --> Dort kannst du einfach das hier einfügen.

[royal token]

Nun sehe ich das dropdown nicht mit der Auswahl

[royal token]

Hm ich weiß jetzt nicht so genau

[worldly helm]

Achso, ne das geht nicht. DropDown, multipanels sind nur dafür da um die tickets zu öffen.

[royal token]

Bei dem einen Discord sieht das so aus . Und so wollte ich das auch gerne machen

[worldly helm]

Könnest du das ganze bild schicken? also von dem zweiten.

[eager jasper]

Shanks

[carmine drum]

I don't know how to fix this

[worldly helm]

Hello. Please use the /debug
command.

[carmine drum]

Ok

[worldly helm]

Also, Dashboard—> Panel Configs —> Category —> select a valid one

[carmine drum]

That's weird I gave the bot all the perms

[carmine drum]

This?

[royal token]

Ja sende ich dir gleich zu

[worldly helm]

Yep, and also you didn‘t give the bot all perms, maybe for that channel, but not the role itself.

[worldly helm]

Danke 🙏

[carmine drum]

Ohh

[muted bough]

Was soll mir was bringen? Es steht nicht mal als displayname dort in den docs

[worldly helm]

Für was genau willst du den den haben?

[sturdy wagon]

I can't create a ticket as a member of my forgotten account.

Where should I go to solve this problem?

[worldly helm]

Hello. Please tell their owner/staff about this issue.

[sturdy wagon]

Okay

[sturdy wagon]

Do the other panels work for you?

[worldly helm]

What do you mean?

[plush nacelle]

I buy before almost 2h, anyone know when I get acces for this?

[austere forge]

we don't know, we're not related to this server

[hoary forge]

Hey

[rigid edge]

Howdy, support team, I've been experiencing some ticket tool-form issue. Apparently, even though I executed everything, it still isn't appearing. I need to get this ticket tool setup soon.

[covert swallow]

x should be replaced with the form number

To get the output of question one, use create.form.1

[rigid edge]

And where do I place it?

[covert swallow]

Wherever you want the question's answer to be

[dusky hinge]

Any idea when ticket tool is opening partner applications

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[rigid edge]

Are you able to sow me an illustration?

[rigid edge]

Where can I find that?

[covert swallow]

The ticket message

[rigid edge]

Right, will do that. I'll show you once im finished if thats okay?

[covert swallow]

Okay

[covert swallow]

You forgot an e in {create.form.1} and {create.form.2}

[rigid edge]

My bad,

[covert swallow]

Otherwise it looks right

[rigid edge]

Fixed. I'll inform you as to whether it works or not.

[rigid edge]

Still doesnt work.

[covert swallow]

What is the output

[rigid edge]

It insatnly creats the ticket, no forms showing.

[covert swallow]

Did you enable forms for the correct panel?

[rigid edge]

Wait

let me see.

[rigid edge]

Howd this impact the forms?

[covert swallow]

That will make the result of the forms appear automatically without this

[rigid edge]

Works now, thanks for your assitance!

[iron night]

Gave +1 Rep to @covert swallow (current: #19 - 350)

[covert swallow]

Of course!

[rigid edge]

By the way, im a premium subscriber. My ticket tool premium bot has not been invited yet, not sue how.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[covert swallow]

Note you will need to resend the panels

[rigid edge]

Hmm, I'll keep the normal ticket tool.

[magic mortar]

Hi, may I know how to set it

[heavy knot]

hello i wanted to ask that in my server when a user creates ticket, the user (ticket owner) can close the ticket. I dont want this to happen and want the staff members to be able to close ticket only. how do i do that

[worldly helm]

Hey. Dashboard—> Panel Configs—> Buttons —> Support team only

[heavy knot]

oh thank you im checking right away :p

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 364)

[rigid edge]

What does ticket tool premium do?

And how do I fix this?

[restive condor]

Hi there, you mean the premium bot specifically or premium in general?

[restive condor]

Do you just to remove the large text?

[rigid edge]

Both.

[rigid edge]

In most servers, it appears like this.

[restive condor]

That's the automatic embed to display form answers. You configured the form answers with the {create.form.x} variable.

If you're looking to disable that, please remove the variables from your ticket message and enable the 2nd switch from the Dashboard > Panel Configs > Forms ( Display form answers as an additional embed)

[restive condor]

Premium gives you access to all premium features. You can find a list of premium features below.

While their available on both bots, the premium bot has no rate limits, is faster and its usually back up quicker during outages

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[rigid edge]

Have already been enabled.

[restive condor]

You do not need the variable if you're going with the automatic embed.

Does the embed with the form answers not show on a brand new ticket?

[rigid edge]

I'd like to appear like this,

[restive condor]

Yes, that's how it should be appearing. Is that embed now being shown in a brand-new ticket opened through that panel?

[restive condor]

Hi there, here's a setup guide.
Let me know if you have any questions🙏

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[rigid edge]

I my server, it is NOT apperaing like that.

This is how it appears.

[magic mortar]

I did saw the guide got confused then came here

[restive condor]

Is that ticket opened through the same panel that has the automatic embed with the form answers enabled though?

[restive condor]

No worries. Is Ticket Tool currently on the server?

[rigid edge]

Yes.

[magic mortar]

yes it is

[restive condor]

Alrighty, could I get your server name or ID please

[restive condor]

And were you able to access your server's Dashboard?

[rigid edge]

Cold Community

[magic mortar]

yes

[restive condor]

Looks good. Can you #🎫│make-a-ticket and post an invite to your server there please, so we can test this

[restive condor]

Perfect, is there something in particular you were trying to configure?

[magic mortar]

I wanna set a ticket where people can do partnership, claim roles and I forgot the other one

[humble sequoia]

━━ Blaze's inquiry has been moved to a ticket ━━

[restive condor]

Alright, you will need to create one panel for each different button. For example, if you want 3 buttons, you will 3 panels.

Please use the green to create panels.

Let me know once you have all your panels made 👌

[cunning spruce]

how to make it so the bot pings a role when someone opens a ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[cunning spruce]

thanks

[tender sinew]

how to change the ticket name when someone creates it?

Like if someone opens a ticket about ban appeal i want the ticket to be named “ban appeal” instead of just “ticket-01” and for it to be under ban appeal category

[worldly helm]

Hey. That is a premium only feature.

[tender sinew]

is there a lifetime premium?

or what are prices

[worldly helm]

No, there isn't a lifetime premium. Its $8 per month or (I think) $66 per year, for that #🎫│make-a-ticket .

[tender sinew]

tysm

[pallid badger]

How do i get interviewed for the main server ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[empty mortar]

Hey

The specific roles that can view and respond to tickets has already been set ,but for some reason members outside this role are able to do the same

[restive condor]

Hey there!
Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened
Please make sure the VIEW CHANEL permission is set to

[empty mortar]

Done

It didn't work

Im new to these things

Should i press update?

[chilly flame]

ك

[restive condor]

You will need to create a brand new ticket

[restive condor]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[empty mortar]

Nvm it workeddd
Thank you!!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1712)

[grim atlas]

hey, so i got almost a bit of a story.. i'll try to make it short tho.
i was in the QSERF community server, and i asked about the ticket tool they used, since they had customized it to an extent i didn't know how to do. so i asked if they could help me with customizing it for my own server, although i got redirected twice (this is the second redirect), and i hope to get active guidance to help customize the bot for my servers needs. i don't know if you will be able to help with that, but i hope that someone can. i am using the "Ticket Tool White"
i would appreciate any amount of help tbh, thank you all for your time
QSERF means Quantum Science Energy Research Facility

[worldly helm]

Hey! Sure i can help you. What exactly do you need help with?

[grim atlas]

well.. a lot tbh, although mainly understanding how the entire customization thing works

i got the links for variables and the link for the menu of.. i don't know what it's called

[worldly helm]

The dropdown you are at right now, is called a "panel"

[grim atlas]

thanks :P
anyway, first off:
is there a way to increase this number beyond 500?

[worldly helm]

Nope, due to discord having a limit of 500 channels at once.

[grim atlas]

what exactly does the transcript save? i saw it save a few things, but i couldn't see the contents of what messages it saved (after closing a ticket)

[worldly helm]

If you save the transcript, you can delete the ticket and you can still view the ticket afterwards. (Images are for premium users only upto 8MB )

[grim atlas]

in what way do you mean view? i can't seem to find what was in it, just who was in there

[worldly helm]

Yep, if you click on "Direct Link" It'll create a direct link and then you can view the ticket from your browser.

[grim atlas]

where do you see the "Direct Link" button?

[worldly helm]

There you can.

[grim atlas]

thank you

another thing:
i saw the earlier mentioned server "QSERF" use an @ in the ticket creation message, but i don't know how to get that to happen

in the first message from the ticket bot (it is a bit edited due to me having messed around with settings a bit already)

[worldly helm]

Are you talking about a role being pinged?

[grim atlas]

yes

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

[grim atlas]

thank you very much

this is going to help a lot :)

[worldly helm]

Sure, no worries :)

[grim atlas]

i will probably be back again in about 8-12 hours, when i wake up again. it's quite late at my place.
in my opinion, you deserve a raise :P

[worldly helm]

Sure, if im online, i'll answer you asap. Thanks for the positive feedback :)

[proper cipher]

anyone know how i fix this when i click to activate the bot it says failed?

[sonic girder]

how do i make ticket @ me when some1 maakes 1

[fervent crown]

Get a ticket for support

[jade topaz]

Thanks @worldly helm for the last few times

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 365)

[crimson coral]

{role Id}

[stray cairn]

How can I get Ticket tool to create a personalized Ticket as soon as someone has a certain role?

[drifting siren]

Hello, how can I make it so that when a user clicks the button to create a ticket, the ticket channel will go into a specific category instead of at the very top of the channels list? Any help will be appreciated, thanks!

[random laurel]

second this^

[drifting siren]

I found the solution! You have to go to "Panel Configs" in the Ticket Tool Dashboard under the "Category" option, then select the category you want your tickets to go in. Also, make sure the Ticket Tool bot has permissions for this to work, such as "Manage Messages" and such. If you try to create a ticket but does not work, it will tell you what permission it needs granted to work. Hope this helps!

[random laurel]

where is the "manage messages" thing?

bc i got the auto message saying that the bot doesn't have some permission but i dont know what I need to change

[drifting siren]

You need to edit category you want your tickets in, and select the Ticket Tool bot and set its permissions. You will find the "Manage Messages" there

[random laurel]

i have the category selected and saved to where I want them to go.

[drifting siren]

Good. Proceed to "Edit Category"

[random laurel]

i found the manage messages part in discord and checked it. I just tried to open a ticket again to see if it would go to that category and it still doesn't go into the category. Where do I go to "Edit Category"?

[drifting siren]

What is the error message you are receiving?

[random laurel]

this is the message I am receiving

[drifting siren]

From what I understand, you need to grant the "View Channel" permission to the Ticket Tool bot

[random laurel]

i just did and its still doing the same thing

@drifting siren

[drifting siren]

Could you please send another error message? It may be another permission it needs

[random laurel]

nvm i got it. another question tho if you dont mind helping out

[drifting siren]

I don't mind, but I just added the bot an hour ago and am using it for the first time, so I may not be the best person to ask 😅 Although if I can help, I will. Feel free to ask

[random laurel]

how do I make it to where the person who opens the ticket is the only one allowed to chat in it along with mods/admins/etc. and not other members from the server? I have gone through like every setting in "Ticket Tool" and can not figure it out for the life of me

[drifting siren]

The roles you've set in your Dashboard as "Support Team Roles" and/or "Additional Roles" and the person that created the ticket should be the only people that can see it. I'm pretty sure that's how it works, although I'd wait and see if a proficient Ticket Tool user could please correct me on this

Also, when I, as an admin, create the ticket, what I notice is that on the Member's List on the right, I see the list of members that currently have access to that ticket, so that should hopefully be helpful

[random laurel]

yea. when i see the member list in discord when the ticket is opened, its showing everyone instead of just the people that I want to be able to see each ticket when it is opened

[drifting siren]

Hmm not sure, sorry. Hope someone else can help you with this

[nimble bluff]

guys i made a channel how can i like let the bost post the past ticket transcripts

[hollow cedar]

Hi,can i pay for premium with crypto? I didn't see this variant on website

[slender minnow]

Please #🎫│make-a-ticket so that we can assist you.

[slender minnow]

After specifying the channel from dashboard, click on the transcript button in ticket or use the transcript command.

[rigid edge]

Give it mention perms after.

[royal token]

Guten Morgen ☀️,

Ich habe eigentlich eine Kategorie mit allgemeine Tickets wo die Support Tickets auch angezeigt werden solle… das macht der bot aber nicht, obwohl ich es so eingestellt werde. Der alte Boss hat es ordentlich gemacht. Die neuen Tickets werden immer oben auf dem Server platziert und nicht in der Kategorie. Warum?

[grim atlas]

I already gave it every perm, as I do with every bot I add (I only add the verified safe bots)

So that's already taken care of :)

[rigid edge]

How do I invite premium ticket tool?

[worldly hemlock]

Hello so i was trying too get ticket tool on my server template but then, i went to the dashbroad or whatever then i cant see the server so idk.

[iron pilot]

Hello, I have been needing help and I have an explanation to be un ban in fisch I was not hacking it was my friend he said he wasn't hacking and I never knew he was when he needed help I was banned for helping a hacker and donating him some fish and after that I ask him to take me to an island because it was too lagy and I was on holidays I needed my home point on that island I told him specifically not to ever hack in this very good game it ruins the fun and now I'm banned from having fun I was nearly crying I spent hours looking for this discord please help me my user is Jeffry2432 I will never Intrust my friend again I will even send proof that it was him scripting I just need a screenshot of his account view and I may see that he hacked

Help me please man I really would appreciate it

[rigid edge]

This is not an appeals server for fisch.

[iron pilot]

I'm very sorry I can't find the place to go, may you please help me find the right place

[rigid edge]

Not here, dont know

[iron pilot]

Sorry for annoying you, have a great day

[rigid edge]

You didnt annoy me, have a great day!

[worldly helm]

Moin!!
Hat die Kategorie zufällig 45 tickets oder 50 Kanäle drin

[worldly helm]

Hey. Look below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rigid edge]

I see, I went there THOUGH it is still not working.

[worldly helm]

Hello 🙂

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again

[worldly helm]

What exacly isn‘t working?

[rigid edge]

I cannot see the invite button.

[eternal raptor]

what permission does one need to access the dashboard ?

[worldly helm]

Hey. Either administrator or a Dashboard role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 23, 2024, 10:16 AM

[eternal raptor]

thanks

[worldly helm]

On the embed i‘ve sent above, the first hyperlink (here). Click on it and select your server.

[livid herald]

Hello,
Is there anyway that i could have a reason upon closing the ticket?

[worldly helm]

Hey. You can use "/close REASON"

[livid herald]

Is not coming out in the reason area

Same thing

[worldly helm]

Yeah, you can‘t edit the logging messages.

[royal token]

Wie meinst du das?

[livid herald]

I rememeber at a point i could in my old server

[dreamy ibex]

Does anyone know anything and could help me with the ticket tool in pv?

[worldly helm]

Well, not anymore.

[worldly helm]

Hey, what's up??

[worldly helm]

Sind in der ticket kategorie 50 kanäle oder 45 tickets drinne?

[worldly helm]

Please don't dm me, lets keep all of the support in this channel.

[dreamy ibex]

I create a ticket and when I close it I don't see it anymore, but the server owner wants it so that not only the server owner can see the closed ticket, but also the person who created it.

in my server

[worldly helm]

Sure thing.
Dashboard --> Panel Configs --> Permissions --> Ticket owner --> Closed ticket --> View channel.

[dreamy ibex]

I've had this happen before and it still doesn't work. When I tried it, I used something like this on the server and after that the administrator role, i.e. the highest role after the owner, cannot delete the ticket but sees a closed ticket.

[worldly helm]

Does the administrator role has the administrator permission?

[dreamy ibex]

yes

[worldly helm]

Dashboard --> Command configs --> Close ticket --> allowed roles
Dashboard --> Panel configs --> Buttons --> Close ticket --> allowed roes

[dreamy ibex]

I deleted the ticket, I go, I don't see it, but as the owner I see it in the closed category

[worldly helm]

did you save the settings?

[dreamy ibex]

yes

[worldly helm]

and did you open a new ticket to test?

[dreamy ibex]

yes

[worldly helm]

please #🎫│make-a-ticket .

sorry!

[dreamy ibex]

okey thanks @worldly helm

[uncut ice]

hi how do i fix this, nothings working

[worldly helm]

Hey, sorry about the message before, my Keyboard broke! Im typing via phone rn.

[uncut ice]

fun

[worldly helm]

Okay, the bot needs the "Send messages" permission for that channel

[uncut ice]

nope still dont work

it has the same admin role as me

[worldly helm]

Can you try using the /debug command again?

[uncut ice]

once again nothing

[worldly helm]

The bot is still missing the Send messages permission for that channel.

[uncut ice]

oh works now

thanks 🙏

thanks @worldly helm *

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 367)

[stray cairn]

Guys, How can I get Ticket tool to create a personalized Ticket as soon as someone has a certain role?

[worldly helm]

Hey. Ticket tool itself does not provide such things.
but, you could use the command style and make another bot send a $new USERID message into a private channel as soon as a person gets the certain role.

[dreamy ibex]

Does anyone know how to block links not only to discord servers but also to websites?

[worldly helm]

Hey. That is not something ticket tool does

[dreamy ibex]

yes, I know but I asked, maybe someone knows

[worldly helm]

Well we only provide support for ticket tool

[royal token]

wo kann ich das einsehen?

also mit den Kategorien?

[worldly helm]

In dem discord server, also in der kategorie.
In der kategorie "General" sind 6 kanäle und ein voice chat

[royal token]

hier ist das Ticket tool drin

Die neuen Tickets sollen aber unter Allgemeine Tickets angezeigt werden

akruell werden diese ganuz oben in DC erstellt

[worldly helm]

Ich rede über die kategorie wo die tickets rein gehen. "--------ALLGEMEINE TICKETS ----------"

[royal token]

hier sind noch Tickets von dem alten Bot drin und das unterste von eurem Bot

[worldly helm]

Sind in dieser kategorie 45 tickets schon drin?

[royal token]

nein

nur diese

soll ich die Kategorie mal löschen oder eien neue erstellen?

[worldly helm]

Benutze mal bitte den /debug command.

[royal token]

okay moment

in einem ticket oder wo?

oder in dem Ticket erstellen kanal?

[worldly helm]

Ist egal, einfach in einem Kanal

[worldly helm]

Bitte #🎫│make-a-ticket --> Deutsch

[royal token]

hab ich erstellt

kannst du mal nachsehen

[worldly helm]

Ich bin leider nicht ein part von dem Support Team hier, tut mir leid.

d.h. ich kann dein ticket nicht sehen.

[grim atlas]

so i'm wondering something.. do you guys also give advice? i don't really know what the most important parts to edit are, but i would like some advice for my ticket bot. (white)

[dreamy ibex]

I have a question: is it possible to send the Transcript by PM in the free version?

[worldly helm]

Hey. Yes you can use the /transcript command and select a user.

[nimble bluff]

no i mean the normal tickets that are already closed

[slender minnow]

Yes so if they are not deleted then click on the transcript button or use the command.

[dreamy ibex]

here?

[worldly helm]

No, use the /transcript command in your ticket.

[nimble bluff]

no i mean like theres a ticket i did transcript but i deleted that transcript and made a new channel can i post the PAST ticket's logs htere

[dreamy ibex]

I want to make it so that a transcription of each ticket is automatically sent by PM

[worldly helm]

automatically is premium only.

[dreamy ibex]

I had trancipt turned off for now

[dreamy ibex]

okey

[slender minnow]

No

If a transcript of a deleted ticket is deleted, it cannot be recovered back.

[floral bane]

I will tell you something, I liked your site very much, where can I get it done?

[worldly helm]

Hello. Is this regarding Ticket tool?

[floral bane]

No, the official internet browser of the ticket tool is related to it.

[worldly helm]

For feedback please use #📈│reviews .

This channel is for support only.

[wind viper]

Hellooo

I have an ongoing issue where if I try to connect a panel to my main panel, the panel I am trying to connect it with doesn't appear in the options.

How do I fix that? appreciate any helpful answer

nvm, fixed

[grim atlas]

how is it that you get the "rank" next to a user when sending a message? i would like to try adding something along the lines of that to my own server

[worldly helm]

Hey. This feature requires atleast level 2 in Server boosts

[grim atlas]

i got that

[safe oak]

Hello I dont know why I cant see the server Im trying to put ticket tool in the dashboard

Any one know what to do?

[worldly helm]

Hello 🙂

** «You don't see your Server on the Dashboard?»**

There are mulitple options to fix this issue.

1: Make sure you have access to the Dashboard. ( Do the /permissionlevel command in your server and send a screenshot in here)
2: Click the Button on the Dashboard
3: Log out and log-in again

[safe oak]

TY

[worldly helm]

Head to your role settings, select a role —> role icon

[safe oak]

I can now

[grim atlas]

thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #17 - 368)

[bright ice]

How do you get Spotify ?

[worldly helm]

Hello. We only provide support for ticket tool.

[wind viper]

What part of the ticket is this?

How do I edit the "To create a ticket react with 📩 " part?

[worldly helm]

Hey. Look below.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[vestal peak]

how ro make a ticket

[vestal peak]

@worldly helm

[karmic crypt]

Is editing literally anything other than the basic message unavailable without paying? The regular ticket bot lets me add images

Also why are things that are free on the ticket bot, not free with ticket tool??

[silent elm]

Hello, when opening a ticket I disabled buttons and I dont remember how to reenable them

https://i.imgur.com/5GuuRKI.png

Its just the embed, and no buttons

[karmic crypt]

Why no "close with reason" button?

[vestal peak]

how to edit this description?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worldly helm]

Hey. Dashboard --> Panel Configs --> Buttons --> the buttons you want to show --> Show this button

[jade topaz]

how do i find my transcripts?

[restive condor]

Hi there, what exactly do you mean?

[jade topaz]

i opened a ticket in a server and they closed it but is there not a transcript i can look back on?

[restive condor]

You will need to request one from server staff

[drifting turtle]

How do I make the bot like this in my Sever

[vestal peak]

.setup

u have dashboard

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hi there, here's a setup guide ^

[drifting turtle]

Ty

[wooden bone]

Yo

[drifting turtle]

Also when I set up the roles for the tickets I do access the tickets the members make right?

[restive condor]

Yes, support team role have access to tickets

[winged coral]

Здравствуйте

[half apex]

so the bot previously had premium, however, owners swapped so there is no longer accessable. I did the switch cmd ot wtv to make it the free version and now it says i do not have access to the server which i do

does the owner have to grant me some sort of perms?

[restive condor]

Hi there, could I get your server name or ID please

[jade topaz]

So I actually have my server with ticket tool everything worked fine but now it just doesnt count invites when I see and I know someone invited someone it just doesn't show can anyone help me?

[half apex]

Zyleak's MM2
887708783860678696

[restive condor]

Hey there! Ticket Tool doesn't offer such invite counting feature. Wrong bot

[restive condor]

Is the premium bot still in the server?

[half apex]

I don

dont think so

[restive condor]

Alright, go ahead and use the /botswitcher command again

And select the premium bot and back to the white bot please

[half apex]

doesn't show premium only white

[restive condor]

No worries, I'll move into a ticket and I'll switch it for you 😄

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[finite sky]

Everyone can manage the dashboard for my server

[restive condor]

Hey there! Make sure you haven't accidentally added roles to your Dashboard > Server Configs > Dashboard Roles

[finite sky]

Thanks

[restive condor]

No problem!

[swift plover]

I just got my first ticket on my server and am wondering, If I hit close on it does it delete the channel or what does it do?

[restive condor]

Hey there! By default, it should just rename the ticket to closed, remove the user, and prompt the support team with the delete/transcript/re-open options

[swift plover]

Okay thank you very much ❤️

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1715)

[restive condor]

No problem!

[wicked copper]

Hello please how do I renew my subscription?

[restive condor]

Hi there, your subscription to what exactly?

[wicked copper]

Hi renew my sky glass subscription

I have raised ticket but no response since 9pm

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

You're in the wrong server unfortunately

[wicked copper]

Thanks for your reply

[jade topaz]

Is there an limit on how many tickets there are like ik max on once is 50 but like if a server is big could it go over a thousand tickets or more?

[pseudo ravine]

Hey there. Discord has a limit of 50 channels in a category. Along with a limit of 500 channels in a server

[vivid junco]

Quero fala cm ADM aqui

Agr

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[vivid junco]

Quero falar cm adm

[restive condor]

Voce está no servidorr errado

Nao podemos ajudá-lo

[vivid junco]

@humble sequoia @Ticketaonde aonde q e Tool#6207

Aonde q e então

Pra mim falar cm ele

@restive condor @restive condor

[restive condor]

Nao sei

[jade topaz]

hello, how do i write in my ticket once i opened one?

[restive condor]

@vivid junco Este é o servidor de soporte para o bot de Discord Ticket Tool

Nao podemos ajudar com outra coisa

[vivid junco]

Já fiz isso não vai

[restive condor]

O que nao vai?

[vivid junco]

Quero falar cm adm

Poh

[restive condor]

Qual é o problema exatamente?

[vivid junco]

Eu tô preso eu entri AGR no jogo

Não sei pq fui pro lob da prisão

[restive condor]

Nao brindamos suporte para nenhum jogo, só para o bot Ticket Tool

Voce está no lugar errado

[vivid junco]

Aonde q e isso mano

[restive condor]

Nao sei

Mas nao aquí

[vivid junco]

Me manda esse bit ai

Bot ai

[restive condor]

O bot nao está relacionado a nenhum jogo

[vivid junco]

Tá e como vou resolver isso aí em

Pra mim sair de lá pohh

...

[restive condor]

[vivid junco]

Aonde q eu resolvo

[restive condor]

[vivid junco]

Nao vai isso ai

[restive condor]

Este nao é o servidor correto

[tribal whale]

hello, how do i make it so when someone creates a ticket, instead of it creating "ticket-####"
i want it to create a custom channel name like support-####

[restive condor]

Hey there! Custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[tribal whale]

oh okay

[lofty mantle]

Hi guys

Somebody can help me with this?

[restive condor]

Hey there! Could you use the /debug command in the same channel where you're trying to post this

[lofty mantle]

Ofcourse

[restive condor]

The Ticket Tool command please

[lofty mantle]

u said /debug

[jade topaz]

'/setup' command

[wild spire]

oh kijk nederlands

[lofty mantle]

Haha 😄

[restive condor]

Hi there, can you use the /debug command please

[lofty mantle]

Maud zou je me kunnen helpen ;3

[vivid junco]

/debug

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[lofty mantle]

Alright where can we add this/

[wild spire]

ja zeker!
hetzelfde als hierboven wordt gezegd trouwens

[lofty mantle]

Waar kunnen wij deze toevoegen

[vivid junco]

Como eu falo cm adm

[wild spire]

open de instellingen van het support kanaal en geef de bot toestemming om berichten te sturen in dat kanaal

[vivid junco]

Da cidade

[jade topaz]

fixed, thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1716)

[lofty mantle]

Dit is al goed nog steeds werkt het niet.

[wild spire]

dus rollen > ticket tool > advanced view

en daar kan je normaal berichten sturen groen klikken

als het niet lukt open dan even via #🎫│make-a-ticket
je kan gerust engels ofzo openen, als je het formulier nederlands invult blijft iedereen er van af en kan ik met je meekijken 🤣

[tribal whale]

where do i put my {create.form.x}

[wild spire]

in the ticket message

[tribal whale]

also, how do i create multi panel?

like have a panel with 2 button

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[tribal whale]

ty

[wild spire]

no worries

[jade topaz]

guys why every comand i run doesn't respond

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[forest ferry]

I staked the AIT token around 1 year, now I want to unstake my token but it shows i have no AIT token to unstake!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lyric tree]

add

[last escarp]

Ciao! Could any supporter help me with setting up the ticket tool bot within my server? Someone already set it up, but it seems as though it's not functioning properly when it comes to the logging of closed tickets

[sudden tiger]

Hello guys , someone can tell me the reason that i got banned from AD

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fluid sun]

Partner?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[valid otter]

Hi

Koi yaha khiladi adda se he

Agar aap log khiladi adda se he to mujhe aap se urgent help chahiye😫

[hollow cedar]

Hi, can i customization ticket tool name and avatar on my discord server?

[worldly helm]

Hey. Only the name, the developer is working on a way for (i think premium users) to change both. Look below for the guide!

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[young dove]

I need help with this

[austere forge]

There not much you can do about it
the only way is to contact the staff of this server in DM, to inform them of the situation

[jade topaz]

How do I save the contents of the ticket?

[jade topaz]

^ The content is saved when the ticket is closed.

transcript

[slender minnow]

Use the transcript button or use the transcript command.

[brave flame]

idk if its because ticket tool premium expired but it says its not responding, using the premium bot

[austere forge]

can i get your server ID / name, not a invite pls

[brave flame]

1236009938237657159

[austere forge]

yep it is 👍
your premium subscription has expired. You can simply re-subscribe from the "Premium" tab of your server Dashboard or https://tickettool.xyz/premium

Otherwise you will need to switch back to the white bot and re-send all your panels

[brave flame]

alr got it

thanks

[vestal peak]

how to get this suggested under the ticket channel

[restive condor]

Hi there, go into the "Browse Channels" tab at the top, and follow the category where tickets are created under

[frosty shell]

hey why is this happening?

“The application did not respond”