🆘│community-support

[still delta]

sorry

[restive condor]

Hi there, can you try using the /debug command please

[still delta]

I did

it says the same I will try again now

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[still delta]

I will double check now

@restive condor I love u bro tysm

[sour solar]

hey i have a question i updated my buttons so it can say something else beside the "create ticket" and i also changed the emoji but i dont see it reflecting in my channel

[tulip nimbus]

hello! I have a question. How I can add role that will see open tickets? :hmm:

[humble sequoia]

━━ salabros's inquiry has been moved to a ticket ━━

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

hi there 🙂
follow instructions above

[tulip nimbus]

thanks! 😄

thank @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 575)

[hoary charm]

Hello, how can I activate custom bot for my server? I payed for it

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[hoary charm]

When will the custom bot thing be released?

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[spark quest]

Where do I find the ID? No matter how hard I look I cant find it

Issue resolved by myself

Wait nvm

Failed: Invalid Form Body components[0].components[0].options[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

What does this mean?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[violet quiver]

How can I make it so that i can open more than one ticket

figured it out

[spark quest]

It says that it doesn't have permissions to view the channel Failed to send panel "Ticket to channel 1287972653675839620"

[gilded verge]

but this error you sent, already mentioned where is the problem and what you need to do to fix it 😦 (add those permissions in the channel where you trying to send the panel)

[plain panther]

Hey uh the ticket bot won't register one of my servers on the dashboard. Does it not work if you have more then 1 server?

[mighty finch]

I have a problem, which is that if someone receives the ticket, it disappears from the rest.

Received=claim

[gilded verge]

Hi, have you tried to refresh the list? If not helped, please be aware that you need one of those:
be the owner of the server / ahve an administrator (permission, not just role name) / your role has to be added in Server Configs->Dashboard Roles (ask your administrators for it)

[mighty finch]

hey come help me pls

[plain panther]

Oh thank you very much.

[iron night]

Gave +1 Rep to @gilded verge (current: #11 - 546)

[gilded verge]

please do not reply-ping to others if the message wasn't sent for you, please wait patiently 🙏 (you can also ask for help on #premium-support or #premium-tickets but i need you to note that it's better to ask only on one channel to avoid any misunderstanding ^^ )

[gilded verge]

not related to ticket tool, you can verify your phone in your user settings on discord

download????

what you're trying to download???

you almost scared me...

Discord itself requires you to have verified account by phone and e-mail to add bot's to the servers ^^

depends, are you on mobile or pc?

good point 😅
it's on the bottom, left corner, there is a ⚙️ you need

*and that's the place where you can verify your account

ah, after that you can just invite the Ticket Tool to your server ^^

i misunderstood something then? please clarify, im trying my best...

oh you can't go there because you have open the app for recording - but you can disable the purple field you have on the top, then you can see if you have activated email and phone

the email and phone are in the first tab you had

and you can see there that you have activated both (email and phone), yes?

please try with this again

let's try something else, please go to the discord website and there log in, i'd like to ask you to make sure that the account is the same as this you're using

😅

yup, so please log in there and check if there will be any error

great job! yes, that's correct ^^

[plain panther]

try refresh the bot or kick the bot and reinvite maybe?

press the sync button or the refresh button

kick the bot and reinvite?

[gilded verge]

please use another browser ^^

and no, even if you kick the bot, everything should stay the same

glad it helped ^^

[wispy ingot]

Wondering if someone could help me. I was able to see all tickets created but all sudden I can't see anything ticket unless I open my own. What have I messed up ?

[worldly helm]

Hello!
Are you the server owner?

[wispy ingot]

i am

im probablt the one messed it up playing with premium bot

[worldly helm]

that‘s wierd, as you should have Administrator and should see all of the tickets

[wispy ingot]

well i have broken it lol

[worldly helm]

Dashboard—>Panel Configs—>General—> Suppot Team—> Select yours wanted

Dashboard—> Panel configs —> Permission—> Support team —> Open ticket —> View Channel

[wispy ingot]

yep

its set that way

[worldly helm]

Ehm, give the role to yourself

[wispy ingot]

i have the roles

[worldly helm]

wierd question, but how to you check if you can See tickets?

[gilded verge]

you're close but that's not this one
seems like i was mistaken, let's see what will it be 😮

[candid topaz]

anyone know how to step up a reaction role with emojis?

plz tag me-

[gilded verge]

need more description

[worldly helm]

welp wdym

[gilded verge]

"show all channels" is the answer ^^

[worldly helm]

what…??

[worldly helm]

welp

[worldly helm]

@wispy ingot see above ^^^

[wispy ingot]

Yes I have that checked

Still doesn't work

[gilded verge]

could you check if the ticket channels exists? because if it's not a problem with the client then we need to try something else

after checking the above, please run /permissionlevel in your server, i'd like to confirm one thing (please also send screenshot)

[wispy ingot]

ok onsec

User permission level with Ticket Tool
@Copper is permission level: 6 (Guild Owner)

[worldly helm]

Hey again!
Ive been told to help you with this issue due to miro not feeling so well.
Do other support members have access to them?

[wispy ingot]

they can only see tickets they opened

[worldly helm]

Yes, but you can't?

[wispy ingot]

i can see my tickets that i open

but i need to see along with all staff any tickets created so that they can help them

[worldly helm]

Can you show me the category please?
Just a simple screenshot like this!

[wispy ingot]

anytime in the past a ticket was created, we seen the ticket pop up underneath each assigned ones

[worldly helm]

Not that category, im sorry. The category where tickets will be created into.

[wispy ingot]

thats them

[worldly helm]

Please show me your category settings on the dashboard.

Dashboard--> Panel Configs--> category --> A screenshot of that.

[wispy ingot]

This is me opening my own ticket

[worldly helm]

Do you have the ticket message set up, so that the support team will get pinged?

[wispy ingot]

Do i need to do anything?

[worldly helm]

Do you have the ticket message set up, so that the support team will get pinged?

[wispy ingot]

shrugs

probably not

it should show up at the bottom in tickets though right

[worldly helm]

What do you mean at the bottom

[wispy ingot]

The screenshot I sent of my channels

[worldly helm]

well no, because you have threads style enabled

[wispy ingot]

They go into each category that the player selects

I should see those 10 tickets created

[worldly helm]

for the panel you just shown me you use threadtickets, that means they will go like this:
(Channel name)
thread ticket
thread ticket
thread ticket

[wispy ingot]

yes correct

[worldly helm]

threads cannot be moved into categorys.

[wispy ingot]

my apologies, into channels

[worldly helm]

Id suggest you use the ping option, because discord threads work like this:
You cant see it. --> Someone pings you in the thread --> You can see it

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[wispy ingot]

still not working

I just had people create a new ticket and it made the channel light up, but you dont see the ticket

[worldly helm]

wdym light up?

[wispy ingot]

You know when a channel has a new message it is bold

unread messages

[worldly helm]

okay, so if you see the channel, how dont u see the ticket?

[wispy ingot]

That is the great answer to figure out

This is weird

I happen to hover over it and guess what

Why is that doing that

[austere forge]

Hi there 🙂
This happens when you haven't enabled auto ping - Auto add team to thread in thread style option

if you haven't enabled it, the thread ticket will appear as in your image and you'll have to either hover over or click on the thread "logo" on top of the channel to access the ticket.

However, if you enable Auto add team to thread you will receive a ping every time a ticket is opened and it will be highlighted. (make sure you add your role as support team roles)

[wispy ingot]

i have that added Auto add team to thread

[austere forge]

you've added your support team roles?
Dashboard > Panel configs > General - Support team roles

[wispy ingot]

yes

[austere forge]

can you re-try with new ticket pls

and tell me if it works

[wispy ingot]

still doing same thing

[austere forge]

have you added support team roles to the correct ticket panel?

double-check all pls

[wispy ingot]

yes

[austere forge]

alr, I'll move you into a ticket - we'll fix the problem in it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worldly helm]

Hey! Could i know how to resolve that issue after it has been resolved in the ticket?
I'd like to know, so i can help people better.

[digital basin]

We use the bot to create channels(Apps) after clicking. But this has been failing for a few days and it shows a failed error when you click.

[worldly helm]

Hey there!
Please check if your premium subscription is still active!

[hushed orchid]

سلام عليكم

تيكت سبورت

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lament prairie]

وعليكم السلام ، تفضل

[velvet mantle]

sgh

سلام عليكم الممبرز ما يقدرون يشوفون الهيستوري حق التكت اللي فوق وما تطلع رساله البوت الطبيعيه ذي

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lament prairie]

وعليكم السلام

Server Settings -> Roles -> everyone -> Read Message History

بعدين روح للـDashboard حق البوت واختار سيرفرك بعدين Permissions ثم Everyone Role Permissions بعدين Edit Opend وفعل Read Message History

[quasi cradle]

Hi i want to make something like this

and i need help

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

hi how can i open the ticket so that everyone can do it?

[slender gull]

Greetings. Please tell me where to set up roles that can see tickets?

[austere forge]

Hi there 🙂
Do you want setup ticket tool on your server ?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

Hi there, see above

[jade topaz]

yea thanks

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 576)

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

see above ⬆️

[slender gull]

Thank

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 577)

[austere oxide]

Does ticket tool has tags that you can use in the tickets?

[slender gull]

Hello. How do I make the bot ping a certain role after creating a ticket? I write "@admin" in the bot message, and it turns out to be just text and not ping. How to solve this problem?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[wild spire]

what do you mean with 'tags'? a ping or?

[slender gull]

Thank

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 339)

[austere oxide]

Like this

[wild spire]

that's a different bot, but we have something similar. U can find it in custom commands. However to edit to this extent you need premium

the embed would need premium f.e.

[spark quest]

The bot has full perms yet it isn't doing anything

It has role perms and channel perms

Its a bot side problem for sure

I can't be doing anything wrong

Y'all gotta fix this 🙏🙏

[pseudo ravine]

Hey there. What's the server ID? I would like to take a quick look at your dashboard

[spark quest]

837372068257202206

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

One moment

The bottom field is supposed to be the emoji

[warped yoke]

What is this

[spark quest]

Ohhhh

Alright thanks

[pseudo ravine]

We only provide support for the Ticket Tool Discord bot

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[iron night]

Gave +1 Rep to @spark quest (current: #339 - 1)

[minor shard]

Can anyone help? I'm trying to create a ticket anonymously for users...The ticket just generates a ticket number but after that...I'm stuck

we use the anonymity bot in regular channels but trying to get it to work in a ticket

or is there some other way that I'm missing?

[worldly helm]

Hey there!
What do you mean "Work"

[minor shard]

I added the role we use for the bot thinking that might function but I get an error saying it's not registered

is there a way to do an anonymous ticket just within ticket tool itself?

[worldly helm]

So the other bot gets an error?

[minor shard]

yes

[worldly helm]

well we cannot help you with that, sorry.

[worldly helm]

what do you mean "anonymous"

[minor shard]

ok..then is there a way without using another bot to create an anonymous ticket?

i operate a gaming discord...users want to be able to send us suggestions...we do that now with ticket tool. now users want to be able to do it anonymously

i created the tickets so they just generate a number, but when a user posts it shows their server username

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly helm]

You can select your ticket names with variables.

[minor shard]

I got that part to function but when I type in the ticket my name shows up associated with the message

[worldly helm]

Can you please show me a screenshot of what you mean?

Hello!
Only use this channel for support please.

[thin ravine]

ok

[minor shard]

it functions to just generate a number but when a user enters there message I can see who it is

[worldly helm]

Enter what message?
Where does your name show up?

[minor shard]

the user Rawwr opened the ticket...worked great...just a number generated

but when she types her message I can see it's her

trying to get the message to not show the user name

[worldly helm]

Sooo you want to disable the name... so it only shows "Hiii" but not the user?

[minor shard]

yes!

[worldly helm]

Sadly this isnt possible with discord

[minor shard]

😭

ok...thank you for your help though!

[worldly helm]

You're welcome‼️Feel free to reach out again if you have any more questions 🙏
If you think i did good, feel free to do +rep @lias1948 in #📈│reviews

[past fox]

Could use the fourms modual part in the ticket where they don't talk at all and fill the info out before ticket is open. In the end it'll list who has access to the ticket unless you have everyone able to see that ticket.

[minor shard]

I actually got it to work!

very excited

[worldly helm]

That's a good idea. You can use the forms idea. Make sure you enable auto display results on the ticket message.
You can just remove the permission to talk from the ticket owner. Look below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[minor shard]

not sure if I can tell how i did it in here since it involves another bot

[past fox]

Does anyone know how long ticket tool keeps photos in the transcript?

[worldly helm]

Hey there! Unfortunately, images are only saved in transcripts for premium users.

Once a channel is deleted, so is everything in it, so Discord doesn't store any images.
They store images themself for premium users only up to 8MB

[past fox]

Also how do I get my premium role?

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @past fox. You have now been given the <@&535595160189403136> role!

Found 5 servers in total and 1 with premium and permission

[worldly helm]

There you go :)

[past fox]

Ah thanks

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 177)

[past fox]

So my premium is done through the ticktool website and the charged through discord would it be better to switch it to the new payment website or safe to leave?

[worldly helm]

(Correct me if im wrong)
Im pretty if you want to move your premium or want to cancel it, its better if you are subscripted via the website.

[past fox]

I'm just not sure if the subscription that is talked about different then how I did it. It said something about paddle but mine i don't think is charged from them.

[novel depot]

Can I change the account that has the ticket tool subscription?
I bought it using the wrong account in a server

[past fox]

I guess on tickettool says provider discord

[restive condor]

Hey there! Did you purchase it on our website?

@novel depot

[novel depot]

yes

I did just now

[worldly helm]

If you are sub via the "Paypal" you can check the last payment. If it comes from Paddle.net its via the website, if its from dc its via the dc. (Correct me if im wrong)

[restive condor]

Then, yes. You can transfer it. Go ahead and #🎫│make-a-ticket and we'll transfer it for you

[novel depot]

Okay

[restive condor]

Then, yes. That's a Discord subscription.

To subscribe on our website you can head to your Dashboard and purchase a subscription from the "Premium" tab.

Please note this subscription will not be added onto the Discord one - they will run simultaneously. So don't purchase it until the Discord one is close to expiring.

Also note, prices are increasing on October 7th, to comply with Discord policies.
(For new subscribers only)

[past fox]

Yeah my sub renews on the 14th so I would have to just stay where I'm at

Thanks @restive condor for the reply

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1449)

[novel depot]

Yo I want to do this too

[past fox]

Thanks @worldly helm for the help

[worldly helm]

Its +rep @name

[restive condor]

That's fine, no worries. If you're on the $6.00/month price then I'd recommend staying on Discord too

[novel depot]

+rep @restive condor Best support team member

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1450)

[worldly helm]

You're welcome!
Feel free to reach out again if you have any more questions 🙏

[tulip garnet]

السلام عليكم

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[hybrid sigil]

getting a error when i run /setup, application did not respond

[worldly helm]

Hey there!
Please try the /debug command in that channel.

[hybrid sigil]

same thing, the application did not respond

[worldly helm]

Make sure the bot has all of these following permissions

[hybrid sigil]

all checked

[worldly helm]

Now it should work.

[hybrid sigil]

still getting the app did not respond

[worldly helm]

Please show me the permissions.

[restive condor]

Sorry about that @hybrid sigil
Ticket Tool is missing the VIEW CHANNEL permission for the 'modlog' channel

Right click on the channel's name > Edit Channel > Permissions > Add Ticket Tool > View Channel

[hybrid sigil]

nice thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1452)

[restive condor]

No problem!

[eternal jetty]

I accidentally started my premium free trial. How do I cancel?

[restive condor]

Hi there, it can't be cancelled unfortunately. You'd just need to let it run out

[eternal jetty]

Will it charge me afterwards?

[restive condor]

Nope

[eternal jetty]

Ok thank you

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1453)

[eternal jetty]

Sorry, the bot said to ping you

But now it says don't ping you

[restive condor]

No worries 🙏
It's ok to ping if you're thanking us

[eternal jetty]

Alright

[sweet root]

j

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[blazing sapphire]

hi

[night egret]

How can we setup the bot up so no one can @ everyone plus @ certain people?

[pseudo ravine]

Hey there. Do you need any support regarding Ticket Tool?

[lavish hearth]

how can i make it so when a ticket is claimed by someone only that person can see it

[pseudo ravine]

Hey there. You can go to the Dashboard > Permissions > Everyone Role > Edit opened > Mention everyone and all roles >

[pseudo ravine]

Hey there. Read the embed below

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[night egret]

This works in the ticket also?

[pseudo ravine]

Well you're changing the permissions of future created tickets that way

If you're just talking about in general across all of your channels, Server Settings > Roles > (Role) > Permissions > Mention Everyone and All Roles >

[lavish hearth]

i have already looked at this, didnt see anything realated thats why im asking if its possible

i would assume it is because its a ticket system but idk how to

[lavish hearth]

oh shit i read that wrong

my bad thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for supporting Ticket Tool!

[pseudo mauve]

How to make other people my support team

[pseudo ravine]

Hey there. Read the embed below

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[twilit tiger]

When I click the "close" button for the ticket how can I edit that message?

Like the close confirmation message

[coarse helm]

In what section of my panel can i disable the person who created the ticket being able to close the ticket? I'd like to have it set so only the moderation team for my server can close a ticket

[restive condor]

Hey there! Dashboard > Panel Configs > Messages > Edit Close Question

[restive condor]

Hey there! `Dashboard>Panel Configs>Buttons>Close Ticket Button`` > Please enable Support Team Only

[atomic skiff]

How do i change?

Anyone?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[idle flint]

see above

[atomic skiff]

I'll try that rq

OHHH TYYY

[jade topaz]

How do I customize the color and stuff of the ticket or is that not possible?

[idle flint]

possible, with premium 🙂

[jade topaz]

Ugh always payment I'm broke anyway around it?

[worldly helm]

Hello.
Sorry for the late answer, but no sadly not.

[near dagger]

Can someone help

[idle flint]

with?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[near dagger]

I bought a tool but beard heard anything

[neat zephyr]

The bot seems to not grant the ticket owner the permissions it should according to what I set up in the dashboard

[worldly helm]

Hey there!
What permission exacly is lacking? Please show the setting in the dashboard.

[neat zephyr]

I even gave the bot administrator to check if it was something to do with permission, but nothing changes.

The ticket owner only gets View Channel and** Send Message** permission

[worldly helm]

Please click on the ❌ if you want to denie a permission of the ticket owner.

[neat zephyr]

No what I meant was the ticket owner only gets those two permissions, and not the others they should be getting as well

[worldly helm]

Yes, i get that. But what exacly is the issue here?

[neat zephyr]

They're not getting permissions like Attach Files

even though it's checked

[worldly helm]

Check if the role of the member has access to attach files in general and make sure you set it up for every of your panels

[heavy vault]

Hi! I am trying to edit my panel's message, but the Edit Raw is greyed out, and I cannot type in the "Message Content" box. Any idea what I might be doing wrong?

[austere forge]

Hi there 🙂
this is a premium feature

[heavy vault]

Ah, so with the free version there is no way to edit the panel's message?

[austere forge]

you can edit it by opening the Embed editor and type on Embed Description

[heavy vault]

Ah, alright, thank you!

[frail idol]

Hi

[worldly helm]

Hello!
Do you need support regarding the ticket tool bot?

[neat zephyr]

There is only one panel, and could you explain what you mean by "role of the member has access to attach files in general"

[worldly helm]

If you have a role all members have, im pretty sure you have to give them the permission to attach files.

Dateien anhängen = "Attach files"

Sorry i am german and my discord is german aswell.

[steady cosmos]

how do i setup ticket tool for tickets

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[austere forge]

Hi there 🙂
Follow instructions above

[sick spear]

What does that mean, i.e. what else needs to be done to make the order work?

[supple veldt]

I finally got dashboard access -- where can I find the setting to adjust this? So that even after a ticket is closed they'll be able to see the messages?

[austere forge]

Hi there 🙂
you must have admin permissions or have a role that gives you access to the dashboard - for this you need to ask the server owner

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 26, 2024, 3:09 PM

[austere forge]

Hi there 🙂
Go to Dashboard > Panel configs > Permissions > Ticket Owner Permissions - EDIT CLOSED View Channel

[sick spear]

Ok thanks for the help

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 579)

[supple veldt]

is there a way to sort the tickets so that all the closed tickets are together and all the open tickets are together?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Category

[supple veldt]

They don't seem to be organized in any meaningful way -- i see a mix of opened and cloesd tickets in this upper area that aren't under a category, and also under "Support"

[restive condor]

1. You don't have a category for closed tickets selected
2. Discord has a limit of 50 channels per category. Once you reach that limit, tickets will be created at the top; unless you setup overflow categories

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[wise grotto]

how i can mention role in ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[topaz heath]

how do i make a ticket

[supple veldt]

also just to confirm, once a ticket is deleted, will anybody be able to see the contents of the ticket? or is it gone forever for everybody?

[restive condor]

If you don't save a transcript, then it will be gone, yes

[restive condor]

Hey there! Are you trying to setup Ticket Tool on your server?

[topaz heath]

yes i want to make like a support ticket on my server

and thx for the help

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There you go ^^

Let me know if you have any questions🙏

[topaz heath]

how do i make it u have many tickets and let people add a message

[restive condor]

How exactly do you mean?

[topaz heath]

so like in another server u can make a ticket multiple and it sent to mod and that and you can add a message

[restive condor]

So a form pops up when you open a ticket?

[topaz heath]

yes

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

There's the instructions ^

[topaz heath]

thx now i need to find out with The discohook to allow button damn it never works.. Thx @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1454)

[restive condor]

No problem

[supple veldt]

Is there a way to temporarily remove the ability for people to create new tickets? (also thank you @restive condor for all the prompt and helpful replies 🙏 )

[restive condor]

For a specific panel or the entire server?

[arctic shard]

guys i have some problems with the bot, the bot have all the permission to send messages but it says that it have not

[restive condor]

Hey there! Is that when attempting to send a panel?

[arctic shard]

yup

[supple veldt]

the entire server -- right now we don't have enough support resources, so we want to pivot to having people ask support questions in a public #support channel for now. and then switch back to ticketing once we have more support

[restive condor]

Could you use the /debug command in the channel where you're trying to send your panel please

[supple veldt]

so basically to remove the option for anybody to file a ticket, but still allow them to access any tickets they may already have open

[restive condor]

You can either blacklist the everyone role from Ticket Tool, no one will be able to open tickets or use commands (but they'll still be able to access Tickets)

Or disable the everyone role for the create ticket button for each panel individually Dashboard > Panel Configs > Buttons > Create Ticket Button

With premium, you can also use the scheduled panel availability and limit support to certain hourss/days, or shut it off completely

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[supple veldt]

is there any difference to the user experience for these options?

Will people still be able to see the #open-ticket channel?

I want to make sure they can't see the channel either

[restive condor]

To the user, no. But your staff won't be able to close tickets if you blacklist the entire server

[restive condor]

Yes

You need to edit Discord channel permissions for that

If you're removing their access the ticket channel completely, you don't need to do anything on the Ticket Tool Dashboard

[supple veldt]

gotcha, i want to make sure that the staff can still close open tickets

and that users can still respond in those open ticket channels

So it sounds like the second. option would be preferable?

[restive condor]

Removing their access to the #open-ticket channel would suffice then

Unless, you want to keep their access to the channel and just disable the buttons, then the 2nd option above would be best

[supple veldt]

I'm having issues removing access to the #open-ticket channel (I think an issue on Discord's end.)

Could I just delete the channel for now? Or would that cause problems later?

[restive condor]

You just need to set the channel permissions for the everyone role to for view channel, but yes you can delete the channel

[supple veldt]

For some reason the change won't save. Idk why, i think an error on Discord's end

And we'd be able to restore the channel later?

[restive condor]

You'd need to create a new channel

But all your panels would be saved on the Dashboard, you'd just simply need to send them to the new channel

[waxen quarry]

/debug

[waxen quarry]

/to

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[regal wyvern]

How do I make my support team access tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

Hey there!
Look above ^^^

[regal wyvern]

Ty!

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 179)

[worldly helm]

You're very welcome :)

[waxen quarry]

/timeout

[restive condor]

Hi, how can I help

[rocky pollen]

Hi, Help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[light trout]

Alguien habla español?

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[vapid steppe]

(╯°□°)╯︵ ┻━┻

[worldly helm]

Hello! Do you need support regarding the ticket tool bot?

[vapid steppe]

Nah jit

[worldly helm]

please only use this channel for support.

[prisma thorn]

How many panels can I make with free version?

[shy ice]

hey uh

[restive condor]

As many as you'd like 😄

[shy ice]

how do i make it ping a staff role every time a ticket opens?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[shy ice]

tysm

[restive condor]

Hi, see above please ^

[tepid perch]

How do i delete a ticket? i’m trying but i can’t find the server where i made the ticket and the new one i made isn’t allowing me to delete it

[neat niche]

how can i create multiple channels when a ticket is created?

[onyx pulsar]

Wdym? Please elaborate.

[onyx pulsar]

Are you a staff in the server or a member? Some staff teams choose to only let staff members close the ticket

[tepid perch]

im a member

[humble sequoia]

━━ kenny's inquiry has been moved to a ticket ━━

[surreal osprey]

can i log deleted messages in tickets with tickettool?

[pseudo ravine]

Hey there. Unfortunately not, as when a message gets deleted, there's no way to get it back

[surreal osprey]

sad, can i suggest it? or is it not possible to add for ticket tool?

[pseudo ravine]

It's not possible to add unfortunately

[surreal osprey]

aw :(

okay thanks

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[surreal osprey]

the other bot is so confusing lol, this bot is way better.

[pseudo ravine]

[fringe tulip]

Hey, I bought the premium version of the bot and then added it to the Discord server. Now I can no longer open the dashboard. https://prnt.sc/kiZkU4-OK9k-

[chilly leaf]

Is the gold bot selected as the primary bot but not in your server? That’s the only reason I’ve seen this happen before after upgrading. 😬

[finite jacinth]

Can you reset the ticket count to zero after testing tickets?

[finite jacinth]

thanks

[iron night]

Gave +1 Rep to @gilded verge (current: #11 - 547)

[neat niche]

I mean.. is it possible to create, for example, one text channel and one voice channel after pressing the button of "creating ticket"?. Both channels must be linked to the same ticket and, when this is deleted, both of the channels are deleted too.

[wild spire]

Its been suggested before to attach a voice channel to a ticket but it’s not a thing as of now.
the create ticket button will only create a channel and/or thread (if u enable thread style).
But you can attach an extra thread to a ticket channel where the support team can discuss in

the extra private thread can be found in dashboard > panel configs > ticket

[neat niche]

Okay thank you!!

[iron night]

Gave +1 Rep to @wild spire (current: #22 - 293)

[empty marten]

Yall how i can do this
The first 2 ss’s are from other server, and the second is from mine serv

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[quaint hare]

@humble sequoia

[scenic cipher]

How do I create multiple buttons on a support pannel

[worldly helm]

Hey there! Look below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic cipher]

how do I create the buttons?

[worldly helm]

See here!

[worldly lotus]

السلام عليكم

عربي؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[worldly lotus]

help

help

[austere forge]

hi there 🙂
you've already opened a ticket, wait for someone to reply you - https://discord.com/channels/509192800865353738/1289217030637228042

[worldly lotus]

Your reply is very late, can you help me? I have a simple question.

[austere forge]

how can I help you?

[worldly lotus]

What is the benefit of this subscription? Do I get a premium ticket tool or features within your server?

I need a subscription, but the payment method is Apple Store, not Apple Pay.

[austere forge]

It's all about contributing and helping the Support Ticket server - it doesn't offer any benefits and you can't get a premium subscription via this.

You can buy premium on ours website directly - https://tickettool.xyz/premium

[worldly lotus]

My website requires Apple Pay payment. Can I pay through the Apple Store?

[austere forge]

On our site, the provider offers 3 methods of payment: Paypal / Google Pay or pay directly with your card.

[worldly lotus]

Thanks for your help you can close my ticket

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 581)

[austere forge]

Correction - if you are on iphone and you pay from the safari browser, you can pay using Apple pay 😃

[worldly lotus]

True I know that, if I could pay the Apple Store it would be better

[austere forge]

unfortunately it's our provider who doesn't allow it

[echo panther]

help how do u get mudae bot commands cuz i forget them all

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[proper current]

Hello, tickets are not closing with this error -
System Failure: Invalid Form Body
parent_id[CHANNEL_PARENT_INVALID]: Category does not exist. What could be causing this?

[austere forge]

Hi there 🙂
you've selected a category for closed tickets, but the category doesn't exist - you can go to Dashboard > Panel configs > Category to replace this

[proper current]

they were assigned, but I reassigned and everything worked.Thanks for the help

[humble sequoia]

User's issue has been solved in another channel.

[worthy jay]

is there a way to change the branding?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[mighty mesa]

hey guys, I'm encountering an issue when pressing Dashboard on the website

it says Request Failed with Status Code 403

[restive condor]

Hey there! Could I get your sserver name or ID please

[mighty mesa]

sure thing

[mighty mesa]

Here it is 1288344498291740704

Ticket Tool is already in my server

[restive condor]

Looks good. So what exactly are you clicking on to get the error?

[mighty mesa]

The website itself

https://tickettool.xyz/dashboard

it just throws the aforementioned error

ERR_BAD_REQUEST - 403

[restive condor]

The second you go into the link?

[mighty mesa]

Yes

[restive condor]

You don't click on your server or anything

[mighty mesa]

My guess is that the browser I'm using (Firefox) as some disabled flag that breaks the website

[mighty mesa]

No

it's weird

[restive condor]

I suppose. Could you try using another browser like Google Chrome?

[mighty mesa]

when I go to the website it says invite / dashboard

[mighty mesa]

Sure, I don't have it on my laptop since I completely deleted Chrome from it

but give me a sec

[mighty mesa]

It works on Chrome

hardened Firefox probably did break something

Thank you very much for the assistance though!

[restive condor]

No problem

[languid edge]

what's the problem

[restive condor]

Hey there! You seem to have an invalid emoji
Dashboard > Panel Configs > Dropdown Style
Please check the emoji for the 3rd dropdown option

[languid edge]

i put this emoji ✅

[restive condor]

Make sure you've selected the emoji from the emoji selector provided on the Dashboard and not your phone

[languid edge]

yup i did that

[restive condor]

Can I get your server name or ID please

[languid edge]

dm

[restive condor]

No, please don't DM staff members

I just need the name or ID of the server, not an invite

[languid edge]

1243557473269579877

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button

For Panel 3 | Nitro

Please make sure that emoji still exists

[languid edge]

i think the problem is

that i have premium but i didint invite it

Or he has nothing to do with this topic

[restive condor]

No, the problem is you have an emoji there that doesn't exist anymore

[languid edge]

here?

[restive condor]

Yes, but for Panel 3

Use the panel dropdown at the top to go into Panel 3

[languid edge]

can you show me some pictures):

[restive condor]

You can switch to another panel by clicking on the panel name above that

[rustic juniper]

Opa, gostaria de comprar robux, mais não sei como funciona

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[languid edge]

aha now i see, 1sec

last question, the server was to someone else now i has it and the settings of the ticket tool bot still the same how can i reset it?

[restive condor]

You can simply delete all your panels

And start from scratch

[languid edge]

aha oki

thanks alot, sorry for bothering you

[restive condor]

No problem

[languid edge]

how can i do this._.

[potent scarab]

For the second month in a row, I don't win Voter Gilft, I would like to know if it's a bug, my char Lunahe>>thank you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

See below please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[potent scarab]

ahh n sei que fazer

[restive condor]

Voce está no servidor errado, nao podemos ajudá-lo

[worldly helm]

Someone welp me please

[restive condor]

Hey Lias, have you kicked the bot by any chance?

[worldly helm]

Nope i did not.

[restive condor]

Is this happening with all your tickets?

Or just that one specifically

[worldly helm]

I can test real quick

Yep, only that channel.

[restive condor]

Can I get the server name or ID please

[worldly helm]

BackStabSMP

[restive condor]

Also, was that just a normal ticket? (i.e. was it working fine all along)
Or were you testing different things with it

[worldly helm]

It was a support ticket made by one of our members, me as the manager of the server have perms to everything. So that shouldnt be the issue.
As you can see in the screenshot i sent, it saved the transcript aswell.

[restive condor]

Is the ticket closed right now? Or is it still opened

[worldly helm]

Its marked as closed

[restive condor]

Just out of curiosity, how many closed tickets do you have right now

[fleet lion]

I want to create drop down tickets but its not letting me put the panel

[worldly helm]

Hey there!
You need a panel for each of your dropdown options!

[fleet lion]

wdym

I want it to stay on 1 panel though?

[worldly helm]

For every dropdown selection you need one each panel for all the custom things.

[fleet lion]

like this

[worldly helm]

Yes, they used 5 panels for that. (Each dropdown selection = 1 each panel)

[fleet lion]

how do you do that?

[worldly helm]

Dashboard --> Panel Configs --> Hit on the +

[worldly helm]

This is the only one closed right now. I try to keep the closed category as minimum as possible to prevent overflowing.

[restive condor]

Try re-opening it really quick

Does it reply with the same error?

[fleet lion]

but will it be on the same embed thingy

[worldly helm]

It will be.

[worldly helm]

Whats the command for that?
I dont have the button show up

[fleet lion]

ok ty

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 181)

[restive condor]

$reopen

[worldly helm]

that cmd doesnt give my ANY respond

[restive condor]

$open then, my bad

[worldly helm]

Yep, same error

[restive condor]

Alright, if the ticket is closed and you've finished with it, you can just delete it as any normal channel.

Not sure as to what exactly caused this, but if it's only that specific ticket, it shouldn't happen again

[worldly helm]

Done!

Thanks @restive condor :pepe_love:

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1459)

[woven kiln]

how do I change which channel the message is

which says, create ticket

[worldly helm]

Hey there!
Do you mean the "To create a ticket react with 📩" or the button itself?

[woven kiln]

the button, which is gets put in a channel

which leads to members creating a ticket

how do I change the channel its in?

[worldly helm]

Im sorry, i dont quite get it.
1 or 2?

[jade topaz]

hello, is there a way i can change bot profile picture?

[worldly helm]

Hey there!
Sadly not yet, the developers are working on something for it to work in the future.

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[jade topaz]

thank you

[austere fern]

.

[austere oxide]

Is there a way to transcript a ticket before the ticket is closed or maybe let it automatically update if there are more messages send?

[austere oxide]

@restive condor sorry for the ping but could you help me please?

oh

[slim cloak]

hey for some reason an extra bit in the panel which i dont want there, how do i remove it?

ping me when u reply

[chilly leaf]

Menu -> Panel -> Select the X next to “create ticket”

[slim cloak]

that doesnt work

[worldly helm]

Hello!
Dashboard--> Panel Configs --> Attached Panels --> Remove the panel you want gone

[slim cloak]

i tried that but the panel i want gone isnt actually there

so it is just appearing there for some reason

[worldly helm]

Please show me your Attached panel settings

[restive condor]

Hey there! You can only automatically transcript at either closure and/or deletion

You can manually transcript with the $transcript command at any point, but there's no way to automatically keep updating the transcript file. Once it's saved, it can't be edited. You'd need to save a new transcript

[austere oxide]

Alright, thank you so much for your help!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1465)

[slim cloak]

here u go

[slim cloak]

im so confused why it doesnt work

[worldly helm]

Can you please show me the setting below?
The "Buttons Per Row (Multi Panels)"

[unique lantern]

Hello,

I am wanting to begin using a threads for a ticket system, but I want the threads to be listed in the channel rather than hidden until I click the button that opens threads. Is there a way to do this?

[restive condor]

Hey there! Yes, Dashboard > Panel Configs > Thread Style > Auto Add Team to thread

[unique lantern]

I enabled that but It didnt quite do what I needed

this is what i NEED it to look like

but right now it's not listing the threads in the channel itself

[restive condor]

Oh, I see. Yes, that's not possible as per Discord limitations unfortunately

Only public threads show like that, private threads (which is what tickets use), don't

[unique lantern]

https://tenor.com/view/cat-crying-cat-cat-meme-cat-crying-meme-crying-cat-meme-gif-7433931244412524776

Okie dokie, thank you!

@restive condor another question

Scenario:
I am using the Drop Down Feature to send it into threads. On which Panel, should I add "Auto Add Team" so they get pinged and added to thread? The "Create Ticket Panel" or the Channels that are created?

For reference

[restive condor]

If you want them to be added to all threads, you would need to enable it for all panels

On the Dashboard

[unique lantern]

okie! Thank you!

[restive condor]

[white sentinel]

Ping don’t work

[chilly leaf]

Heyia!

You'll need to mention the role through the following format:

<@&{ROLE-ID-HERE}>

[frank robin]

why isnt the bot working?

[gilded verge]

{@rolename} format is correct but it can't work because it's case sensitive so they must be sure they used the same name as in the role

[gilded verge]

bot can't see the channel where you used command

[viscid moss]

can anyone help me

how can we make a ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[worldly helm]

Hey there! Look above ^^!

[viscid moss]

can anyone help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[viscid moss]

ive made a ticket thing but people can still see other channels

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[viscid moss]

we got to turn it off or on?

[spare bone]

off

[viscid moss]

its off

but people can still see

[spare bone]

how you know that people see it

[slender minnow]

Please keep it one user per case to avoid confusion.

[viscid moss]

ive got a test account on my mobile

[spare bone]

okay

[slender minnow]

Can I have the server id/server name?

[viscid moss]

u cant join imma need to send u invite

[slender minnow]

Just copy the id sent by the bot using the $id (in your server)

[viscid moss]

wait

i sned here?

[slender minnow]

Yes or I can open a ticket for you if you want to move there.

[viscid moss]

i can open a ticket

but i only want a new member to see the ticket channel

if he becomes verified they can see all channels

[slender minnow]

Did you test the configs with a fresh new ticket?

[viscid moss]

yes

[slender minnow]

Alright, I'll move this issue to a ticket.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[austere oxide]

How can I add channel overrides for roles in a ticket?

[worldly helm]

Hey there!
You can add additional roles for that!

This fields allows you to pick a different group of roles to get assigned different permissions from your support team roles. One of the most common uses given to this feature is having an observer role, i.e. someone who can see the ticket but doesn't have the permission to talk on it.

[austere oxide]

Where can I add roles?

[worldly helm]

Dashboard—> Panel Configs —> General

[vagrant elbow]

عندي سوال كيف اخلي يكون ازرار لاختار اي تكت اريد @worldly helm

[worldly helm]

Please don‘t ping for support.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[celest notch]

.

How can i make it work?

I tried to do it 2 times and i can’t

[lament prairie]

Hey there! could you run /debug command?

[celest notch]

Where?

[lament prairie]

in open ticket channel

[celest notch]

OK, i try now

[lament prairie]

the bot is missing View Channel and Send Messages permissions

[celest notch]

No

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[celest notch]

All the permissions are done

[lament prairie]

try to open ticket from #🎫│make-a-ticket or wait a support

[peak shadow]

What is this?

[quasi cradle]

StringSelectmenu. I need help on how to do that

as i have seen it

something called downfall?

[worldly helm]

Hello!
Please ebaborate or show me a screenshot please

[quasi cradle]

oh yes i need help with the dropdown editor. I am making 2 different item and its two different panel. and it like i didnt even do it

[worldly helm]

Dashboard—> Panel Configs —> DropDown —> enable this

[quasi cradle]

let me try

[worldly helm]

Don‘t forget tp update/re-send your panel

[quasi cradle]

Its still a problem. This is my items and i select the /setup and this ticket panel, send panel to channel and no menu like this

[worldly helm]

^^^^

[quasi cradle]

already did

[worldly helm]

Please #🎫│make-a-ticket ! Sorry

[restive condor]

Hey there! Are you still having this issue?

[peak shadow]

Yes

[restive condor]

Can I please get your server name or ID

[peak shadow]

1278744239064219749

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button
Please make sure the emoji you've selected for both panels is in the correct format and still exists

You can use the $id command on your server to get the emoji name and ID

$id

[humble sequoia]

<:smil:936485535403356221>

[peak shadow]

Okay

1 sec

yes everything

[restive condor]

<:+:1289527409435082813> this emoji does not seem to exist in the server

[peak shadow]

Isn't it good if it's on another server?

[restive condor]

Is Ticket Tool on that server?

[peak shadow]

Yes

[restive condor]

The white bot, correct?

[peak shadow]

Yes

[restive condor]

Alright, try attaching the panels on the Dashboard and send it from there too please

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Perfect, now click on 'Back' and use the ''SEND'' button at the top to send your panel

[restive condor]

Can you try un-attaching them and sending them individually, just for testing purposes

[peak shadow]

it works

The multi panel no

[restive condor]

Both work individually?

[peak shadow]

not just panel 2

[restive condor]

So Panel 1 doesn't work

[peak shadow]

Yes

[restive condor]

I still think it's that emoji (<:+:1289527409435082813>) not working, please try selecting a different one

[peak shadow]

Ok

OMG Thank you

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1466)

[restive condor]

No problem!

[quiet crescent]

Hello
I have a problem that the claim button does not work

why?

you can help me please? @restive condor

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tepid geyser]

How to make 1 channel is one ticket and in the other channel is a other ticket with other selections

[tepid geyser]

This is a premium feature

[humble sequoia]

━━ ⫷ 𝒹𝓍𝓎 ⫸'s inquiry has been moved to a ticket ━━

[rain quail]

Hi. Whenever I add a panel to a channel, it always has two of the same buttons on there. I only have one button programmed to create tickets. Is there a way to remove the extra button? I can't see where there are two buttons saying the same thing in the dashboard?

[restive condor]

Hey there! Dashboard > Panel Configs > Panel > Attached Panels
Make sure you haven't accidentally selected any panels there

[rain quail]

This is what my screen looks like - there's nothing there.

[restive condor]

Make sure you're checking the correct panel

If so, try re-sending it please

[rain quail]

I was. I managed to fix it. I just put the channel in there that it was duplicating to, saved it, then removed it and saved the removal again and it seemed to fix it. Thanks for your help!

[quasi cradle]

Hi guys! Anyone knows how to add the forms? Like questions after a dropdown menu?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[quasi cradle]

HI! Anyone knows how to do that when the bot opens the ticket it pings the support role?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there 🙂
see above

[quasi cradle]

hi thanks. And how to do that on the dropdown style that the item they select it uses a different role

[iron night]

Gave +1 Rep to @austere forge (current: #9 - 583)

[austere forge]

on each of your different panels, you can go to Dashboard > Panel configs > General and set Support Team Roles

[quasi cradle]

oh right

thanks

[austere forge]

You're welcome, I'm glad I could help!

[quasi cradle]

thanks @austere forge

[quasi cradle]

Sir is this like this then? {1289533157179133997}

it had ** and then the other * * without spaces

[austere forge]

correct 👍

[quasi cradle]

tysm

[onyx oriole]

anyone able to help figure out why my tickets use to be made in one category and now can't be made in any?

[worldly helm]

Hey there!
Please remember categorys cannot have more than 50 channels in one category.

[onyx oriole]

there's only 4 in the one i want it in

[worldly helm]

Please show me your category settings.

Dashboard—> Panel Configs—> Category

[onyx oriole]

is this not where I need to be?

[austere forge]

hi there 🙂
when a ticket is created, ticket tool send an error message or not?

[onyx oriole]

it does

[austere forge]

can i get a sreenshot pls

[onyx oriole]

ok i tried to get the error code cause i closed the message and now its working so i'm gonna have to guess tool bugged out for a second

[austere forge]

alr, glad it's work again 👍

[echo sable]

im having trouble putting a panel message and the bot is not responding to me in server, this is my first time using the bot

[pseudo ravine]

Hey there. Could you run the /debug command in the channel where the bot isn't responding?

[echo sable]

im stupid it was a perms issue

[pseudo ravine]

No worries, glad it managed to get resolved! Thanks for choosing Ticket Tool!

That requires a premium subscription

[echo sable]

oh I see!

[vagrant elbow]

شباب

كيف اخلي الشخص يختار تكت ؟؟

كيف اخلي الشخص يختار تكت ؟؟

كيف اخلي الشخص يختار تكت ؟؟

@wild spire

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[wild spire]

@vagrant elbow 👆

[vagrant elbow]

ابيه يكون كلها مع بعض والشخص يختار التكت

@wild spire

[lament prairie]

تقصد اكثر من زر يعني زي الي بالصورة؟

[vagrant elbow]

صحيح

اي اي ذا هو @wild spire

@lament prairie

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament prairie]

شوف الشرح الي فوق لكن للأسف مافي عربي ، لو في شي مو فاهمه خبرني

[vagrant elbow]

صحيح ما انرسلت لي

[lament prairie]

وضح

[vagrant elbow]

يعني ما انرسلت الرسالة عشان يختار

[lone orchid]

Hello, I was wondering how many level permissions are there in the permission level command?

[gilded verge]

Hi,
6 - owner
4 - admin
2 - dashboard access
0 - user

[lone orchid]

hmm Isn't there level 5?

[gilded verge]

I've never found that one so can't confirm...

sorry 😦

[lone orchid]

np:)

[lament prairie]

سوي Send او update للبانل

[tepid geyser]

How to make 2 ticket system in 2 other channels ?

[restive condor]

Hey there! You can simply create another panel using the green + button and send it onto another channel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

See steps 2 & 3 above

[tepid geyser]

Ok thanks, Dan

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1467)

[restive condor]

[tepid geyser]

Hello, and sorry, how to make that if someone open a ticket with the thing question and then how to make that if they open the ticket if question how to make it that the name gets changed automatic to question

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

See above ^

[tepid geyser]

I can’t understand there anything ^^

[restive condor]

And then you can use the {create.form.x} variable, replacing x with the question number (eg. Q2 -> {create.form.2} in your ticket name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

Pop-up Forms

Mit einem Discord Formular kann der Benutzer einzelne Fragen in einem Pop-up Formular beantworten, das dann die Antworten in der Ticketnachricht anzeigt. Dies kann Zeit sparen, wenn du bereits weißt, was du den Benutzer fragen willst.

Formular einrichten

Formulare können unter Panel Settings > Form Options > Edit Forms Options aktiviert werden. In dem neuen Pop-up-Fenster kannst du nun dein eigenes Formular aktivieren und bearbeiten.

Formular Optionen

Du kannst bis zu 5 Fragen in das Discord Formular einfügen. Dies ist eine Einschränkung von Discord. Jede Frage kann einen platzhalter im Eingabefeld, eine minimale und maximale Eingabe, eine mehrzeilige Eingabe und auch die Option haben dass die Antwort erforderlich ist.

Optionen

Question Title ➞ Hier kommt deine Frage hin
Question Placeholder ➞ Der platzhalter im Eingabefeld
Required ➞ Wenn aktiviert, muss der Benutzer diese Frage beantworten, um das Form zu senden
Multi-Line Input ➞ Ermöglicht dem Benutzer die Eingabe mehrerer Zeilen
Minimum and Maximum Input ➞ Legt einen minimalen und maximalen Eingabewert für den Benutzer fest

Anzeige der Antwort

Um die Antworten des Benutzers anzuzeigen, musst du Auto Display form results on the ticket message as an additional embed aktivieren

Wenn du keine zweite Einbettung möchtest, gehe in deine Panel Configs > Ticket Options > Edit Ticket Message. Du verwendest die Variable {create.form.x} und ersetzst x durch die Nummer deiner Frage. Zum Beispiel kann die Antwort auf Frage 5 mit {create.form.5} angezeigt werden.

[restive condor]

Is that better? ^

[tepid geyser]

Yes

One sec ^^_^^

[restive condor]

Perfect, let me know if you have any questions 😄

[tepid geyser]

Uhhh it’s a premium feature

[restive condor]

The ticket names, yes

Not the forms though

[tepid geyser]

I see but also thanks for helping ^_^

[vast perch]

yo im having an issue with some of my tickts going to the top of my server instead of the channel i have set for tickets

anyone know what issue i might be facing?

i have ticket tool premium

[restive condor]

Hey there! Discord has a limit of 50 channels per category, Ticket Tool limits it to 45.

If you have reached such limits, tickets won't be created in the desired category but at the top of the channel list

I recommend you set up overflow categories, which are additional categories, to prevent this in the future

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[vast perch]

dan the man! thank you brotha

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1469)

[restive condor]

No problem

[vast perch]

if i may bother you for one more issues i am facing, i have a few diff ticket creation categories, do you know how i can have them named accordingly? lets say one category is called "card collectors" and one is called "funko pop collectors" how would i make it to where the "card collectors" ticket creation named the ticket "cards-0001" and likewise for "funko pop collectors" tickets as "funko-0001"
i hope this isnt too confusing and thank you!!!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 1470)

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[restive condor]

See above please ^

Each panel can have its own name so you don't need a variable for that.

Eg. cards-{count}

[vast perch]

@slender minnow my apologies i didnt know i wasnt allowed to dm staff.

haha sorry!!!!

im new, forgive me

thank you @restive condor appreciate you man, sorry for the hassle

[restive condor]

No worries

[vast perch]

@restive condor goated

wtf i was trying to give you rep

my bad man no idea how this is working hahaha

[river finch]

What does pressing close do? Does it delete the ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[empty marten]

How i can do like
i want only the person who opened see the ticket, but when the person open the ticket, everyone see it, i dont wanna to everyone see it😔😔
theres everyone and i want to see only one person the one who opened ticket

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > VIEW CHANNEL

[brittle quest]

Help it won't let me open a ticket, it says I already have one opened ticket but I don't 😀

[restive condor]

Hey there! Is that on this server?

[brittle quest]

Noo

[restive condor]

Did you create a server and left the server?

[brittle quest]

No is not in a server I own

[empty marten]

i actually did that…and when did that no one was able to open ticket cuz it was saying “u dont have permission to do this”…

[restive condor]

That's very unlikely, make sure you edited the permissions

You would have had to edit the button options for that to occur

[restive condor]

Please reach out to server staff, they will make sure you don't have an opened ticket and potentially close it or re-add you to it

[brittle quest]

K

[empty marten]

its updated… i clicked at “save” and it saved but they still see the tickets 😔😔

[restive condor]

Are you testing this with a new ticket?

[empty marten]

yup every time i update something, i open new ticket for a test

[restive condor]

And you've applied this change to the correct panel, right?

[empty marten]

yup

[restive condor]

Perfect, now check your Dashboard > Panel Configs > Support Team Roles

And make sure you've selected the correct roles there

(i.e. your staff roles)

[empty marten]

alr ill check it rn

yup theres correct staff roles

[restive condor]

Additional roles are also support roles

Please remove the member role from there

[empty marten]

OHHH

so thats the problem

[white mountain]

Guys, how do I claim the ticket?

[vagrant elbow]

Why

[worldly helm]

Hey there!
Claiming is a premium only feature.

[vagrant elbow]

I put to it all the permision

[white mountain]

Okay I get you

[worldly helm]

Hello!
Make sure the bot has these permission for the channel, that you are trying to send the panel into!

[white mountain]

Do I have to pay to activate it?

[vagrant elbow]

I put it all

[worldly helm]

As i said, its premium, so yes.

[worldly helm]

Please show me your settings.

[white mountain]

Ok thanks 👍

[iron night]

Gave +1 Rep to @worldly helm (current: #28 - 182)

[reef token]

Hello, is there a way to attach images to the ticket message ?

[wild spire]

with premium u can attach images in the embed via “image url” in the embed editor

[torn python]

hey! how long should it take for the ticket message to update? it's been ~2hrs but it still shows the old text 😔

[wild spire]

do u mean the panel message (where people open a ticket) or the actual ticket message (first message in a new ticket)?

[reef token]

Thanks !

[iron night]

Gave +1 Rep to @wild spire (current: #21 - 294)

[torn python]

the actual ticket message

[unique iron]

I can't see panels that i create

they just don't appear

[jade topaz]

guys

I need help I can

I can't click on any of these things i dont know why

[jade topaz]

@jade topaz bug error?

[hoary flint]

why wont it let me upload my pannel

it says that it doesnt have the correct permissions

but it literally have every permission exept the admin one

It will let me send the pannel in my admin info channel tho so idk if i selected something by accident

I just tried creating a whole new panel from scratch and it still wont let me

[jade topaz]

@hoary flint did you logged in using the main account you created?

[hoary flint]

I'm logged in with the account that owns the server

[worldly helm]

Hello! Make sure the bot has all These permissions for that channel

[humble sequoia]

@native steeple

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

Hey there! You can only edit "To create a ticket react with 📩" the rest is premium only feature

[wild spire]

Did u make the changes in the correct panel and did u save your changes?

[quasi cradle]

Hi anyone knows how to enable claiming tickets?

[restive condor]

Hey there! Claiming is a premium feature unfortunately

[quasi cradle]

Because I have seen my friend doesn’t have ticket tool premium and can do it with a claim button

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[quasi cradle]

Oh

[north light]

how can members see my tickets i make?

[worldly helm]

Hey there! Please elaborate

[north light]

i have set up tickets but i don't now how players in the server can see them

[worldly helm]

Ohh, you want to select a Role that gets access to tickets?

[north light]

yes

[worldly helm]

Okay, see below please

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[north light]

thanks so much @worldly helm

[worldly helm]

No Problem

[torn python]

I think so and yes, I saved it

wym correct panel 😟

[wild spire]

if u have more than one ticket panel/type.
U need to make the changes to the correct one

[worldly helm]

Hello!
The Ticket tool gold (Premium) bot is the bot you have access to when you bought premium (it has more features)

[torn python]

oh yeah, it's the correct one

[torn python]

I tried it again and it worked. I think I'm just stupid. Thanks anyway, solved now

thank u @wild spire

[iron night]

Gave +1 Rep to @wild spire (current: #21 - 295)

[cold hatch]

guys

purge command does NOT work

[restive condor]

Hey there! Can you use the /debug command please

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[cold hatch]

Let me try

worked thank you

[restive condor]

Glad to hear

[worldly helm]

Hey there! What exacly do you mean?

[quick valve]

hello - is there any way to have multiple buttons that open tickets in different categories? for example, in my #create-a-ticket channel I'll only have one message with multiple buttons (one for general, one for purchase issues, and so on) - right now I have it so I have more than one panel that links to different Discord Categories but wondering if there's a way to streamline that any better.

[worldly helm]

Hello! Do you mean like in #🎫│make-a-ticket ?

[crisp scroll]

where i can see variables of ticket tools?

[worldly helm]

Hello! At the docs website.

[crisp scroll]

ok thank you

[humble sequoia]

https://docs.tickettool.xyz

[quick valve]

yeah exactly that

[worldly helm]

Okay! See below!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[crisp scroll]

i want the bot to mention the support team role in the ticket message

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hello! See above ^^^

[crisp scroll]

ok

what is the difference in ({@Role Name} / {Role ID} , will it mention role id also ? and i want the bot to ping the support team

[worldly helm]

The id is a number, like 12345678910 so: {12345678910} you can also do {@moderator} works both ways

[crisp scroll]

and for pinging the role in ticket ?

[worldly helm]

that is how you ping them.

[crisp scroll]

ok

[vagrant elbow]

Why there are two same button

[lament prairie]

روح للداشبورد بعدين اختار بانل طلب فرقة بعدين خيار Panel ثم شيل طلب رقابة من **Attached Panels (Multi Panels) **

[vagrant elbow]

ابيها تكون منهم بس هي اثنين قصدي
@lament prairie

[lament prairie]

اي يقلبي فاهمك لما تشيله بيبقى واحد فقط

[vagrant elbow]

تمام

مشكور والله انك رجال يا عسل

[lament prairie]

الشكر لله حياك

[vagrant elbow]

🫶

[gentle vale]

yo, how do you create a dropdown panel for ticket tool?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown