🆘│community-support

[storm slate]

perfect

[halcyon grotto]

Help

[crisp scroll]

i know this but like a custom bot

[halcyon grotto]

How’d you guys open a help requests

[austere forge]

We can't help you with your headphone problem here, we are Ticket tool bot discord support 🙂

[halcyon grotto]

Can you help me?

[humble sequoia]

@halcyon grotto, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[austere forge]

this is not possible currently.

[crisp scroll]

ok

[halcyon grotto]

Okay! Hello, so I am trying to see I just started using ticket tool, and for some reason when I try to add many words and all of that the embed cannot handle all of these words it only handles just like 25 Words, and doesn’t let me continue what I was writing so I’m trying to see if that’s how it is or something.

[austere forge]

You can edit the panel / ticket message up to 250 characters for free ticket tool

[halcyon grotto]

From where?

[halcyon grotto]

And also, isn’t there a 7 day trial for Ticket tool premium?

[austere forge]

on your Dashboard.

[halcyon grotto]

I have premium right now.

[austere forge]

use button to sync your dashboard on your server

you can now write more characters.

[halcyon grotto]

I can?

[austere forge]

if you used the button to sync your dashboard yes

[halcyon grotto]

1 second I need to test it

[halcyon grotto]

Question, i first have change how many characters or do i just do sync in dashboard?

[austere forge]

the change happens by itself, just sync your dashboard.

[halcyon grotto]

Ok

[halcyon grotto]

Question, do you guys have Roblox variables?

[austere forge]

go to Dashboard > Panel config > integration

this is where you would have variables with roblox

[halcyon grotto]

It doesn’t really say configs?

[halcyon grotto]

I mean integration

@austere forge See?

[austere forge]

don’t ping staff pls
click on back at the top and you'll see this option - integration.

[halcyon grotto]

Got it sorry for the pings.

[austere forge]

np 👍

[halcyon grotto]

Question, so I've been trying to log in premium this is the second time and it's not letting me do it.

[austere forge]

on your server discord run /botswitcher and select bot gold

you should be able to access the dashboard

[inner peak]

كيف إذا احد فتح تكت يمنشن الاداره

[halcyon grotto]

Ok

[halcyon grotto]

Now uhm one last question, why does the Roblox Variable look like that why isn’t it the same?

Like why isn’t it the Roblox username? And the Roblox account age?

And here too! Why doesn’t it say the name of the person who opened this ticket..?

[jade topaz]

How do I edit the ticket description

And make more bubbles

[surreal osprey]

wdym more bubbles?

[manic aurora]

how can i lock the ticket?

[thin flare]

can anyone help me please

[quiet wigeon]

Tried to make a ticket, but it doesn’t work. Tried running debug mode to see what’s going on, but I get the next error on the next picture

[crimson inlet]

how the hell do i create a ticket here

it doesn’t show the channel lol

[jade topaz]

i’m making a discord bot and i want it to send the emoji can someone help

[crimson inlet]

first, wrong server for it pretty sure. second, u should add the emoji to the application in the developer portal first

[worldly helm]

Hey there! #🎫│make-a-ticket

Hey guys! Make sure the bot has ALL of these permissions @quiet wigeon @thin flare

[quiet wigeon]

It did. I had to turn them off and on again for them to work. Thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #29 - 128)

[worldly helm]

You‘re welcome
Feel free to reach out again, if you have any more questions 🙏

[crimson inlet]

can u tell me how to open a ticket here lmao i need help

[worldly helm]

Sure thing, #🎫│make-a-ticket

[devout rapids]

need pipi ad

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ruby citrus]

Hello

انا طفشت

I'm bored

This is the problem haha

[bleak siren]

Здравствуйте

[lament prairie]

البوت ماعنده برمشن يشوف هذا الروم او يرسل فيه رسائل

[ruby citrus]

Oh support, where is the problem? I am bored

[worldly helm]

Hey there! Make sure the bot has these permissions for the channel

[ruby citrus]

كيف

[bleak siren]

Здравствуйте

[ruby citrus]

فهمني

[lament prairie]

روح لإعدادات الروم ثم permissions بعدين اضغط على علامة الزائد وضيف Ticket Tool وفعل له برمشن View Channel و Send Messages

[ruby citrus]

وين

[lament prairie]

من الديسكورد يقلبي

[ruby citrus]

مافهمت

[lament prairie]

روح للديسكورد بعدين الروم الي بدك ترسل فيه البانل واتبع الخطوات الي قلتها لك فوق

[ruby citrus]

مش لاقي اشي اسمع اخوي انا سويت بانل ل للروم لقيت فيه خطأ ومسحت الرساله

وبعديها سويت بانل جديد وطلعلي هيك

@lament prairie

الو

@lament prairie

يخوي سريع لا تسحب بدي احط البوت

ياخووووي وينكك لا تسحب

[lament prairie]

ياحبيبي اعطيتك الحل ، مايحتاج منشن

[ruby citrus]

يزم مش فاهم

انا جديد علبوت

[lament prairie]

ياقلبي شو الي مو فاهمه بالضبط؟

[ruby citrus]

يلي قلته كله

[lament prairie]

روح لإعدادات روم الدعم الفني بعدين خيار permissions ثم اضغط على علامة + بعدين ضيف بوت او رتبة Ticket Tool وفعل له صلاحية View Channel و Send Messages

[ruby citrus]

اها تمام فهمت شويه

وين العلامه

يلي بتقول عنها

@lament prairie اسف على المنشن

[clear gate]

Hi. Our TicketTool was working until about 1 hour ago. It started not keeping transcripts, we can't archive, and names are ticket versus what we set it to. All our settings are the same, we haven't touched tickettool in over a month, so don't know what's going on

Don't know if anyone has any ideas of what could be going on before I started going and making tickets

[ruby citrus]

What's the problem? I'm depressed

I hope for a quick response

[ionic path]

Can you please be patient? Someone will help you as soon as we can, we’re humans.

[ruby citrus]

I cannot wait an hour and a half while I try to set up the bot, but it does not work. Your bot is very, very difficult

In settings only. Work 10/100

@lament prairie

[ionic path]

Stop pinging people.

[lament prairie]

Edit Channel

[ruby citrus]

ها

[ruby citrus]

لاه

[ruby citrus]

اه

بعدها

ايش اسوي

[lament prairie]

خيار permissions ثم اضغط على علامة + بعدين ضيف بوت او رتبة Ticket Tool وفعل له صلاحية View Channel و Send Messages

[ruby citrus]

يزم وين اشي اسمه خيار يلي بتقول عنه مش ملاقي

انا

[void ravine]

Can anyone point me in the right direction for the installation instructions?

[ruby citrus]

احذف الروم

ثواني

[lament prairie]

ياحبيبي اضغط على edit channel واتبع الخطوات الي فوق كررتها 3 مرات

[ruby citrus]

خيار يلي قلتلي عنه مش لاقيه

[lament prairie]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lament prairie]

Hey there! check above ^

[lament prairie]

ادخل على edit channel وصورلي

[lament prairie]

انت الأونر شيب؟

[ruby citrus]

اه

[lament prairie]

جرب من المتصفح

[ruby citrus]

كيف

عني من موقع البوت

[lament prairie]

موقع الديسكورد مو البوت

[ruby citrus]

وينه

[lament prairie]

حاب اضبطه انا لك؟

[ruby citrus]

اقولك خلص باخذ بوت ثاني شو هل البوت المعقد

[ruby citrus]

يب

ياريت

[lament prairie]

ارسلي السيرفر بالخاص واعطيني برمشن

[ruby citrus]

كيف يعني

برمشن

[lament prairie]

بدخل وافهمك

[spare root]

how do i enable image perms in tickets

[worldly helm]

Hey there!
Dashboard—>Panel Configs—> Permissions—>Ticket Owner—> Edit open—> enable ur wanted settings

[spare root]

thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #29 - 129)

[worldly helm]

You‘re welcome
If u have any more questions lmk 🙏

[prime zinc]

For the "Ticket Opened channel name" I want to add the name of what type of support ticket they opened like OST or HR ticket then the name.

[eager vapor]

How can I @ roles when a user opens a ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[eager vapor]

Thx

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 333)

[eager vapor]

😐I meant windy times

[worldly helm]

Thanks @idle flint ^

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 311)

[eager vapor]

😃

[eager vapor]

Also,how can I make it like this?

[worldly helm]

Hey there! No need to ping reply to me. Look below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[eager vapor]

Thank you,sorry about that

[dusty imp]

How do i make it where i can put more in the ticket infor.

Info.

[jade topaz]

how do i make it so only i can see it when a guy makes a ticket and not other moderators

[pseudo ravine]

Hey there. Are you referring to the message before or after the ticket was created?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[pseudo ravine]

@jade topaz Read this ^ (Remove all roles listed there)

[dusty imp]

No.

[pseudo ravine]

What are you referring to then?

[dusty imp]

How do i make it this long

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[dusty imp]

My text caps out after not to long

[pseudo ravine]

There's a limit of 250 characters with the free version

[dusty imp]

How much is the not free one.

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

<:TTWarning:1034178155872784494> Important Notice <:TTWarning:1034178155872784494>

Starting (October 7th, 2024) Ticket Tool Premium pricing will increase to comply with Discord's new Monetization Policy. You can learn more about the upcoming changes [here](#📣│bot-news message)

[dusty imp]

Bruh i am broke

Well. can we work out a deal or smt

[pseudo ravine]

The prices are set as that, there's no discount

[dusty imp]

What is we partner.

If*

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[dusty imp]

Bruh.

[prime zinc]

For the "Ticket Opened channel name" I want to add the name of what type of support ticket they opened like OST or HR ticket then the name.

[carmine whale]

Can I add multiple staff pings to a ticket or just one?

[dim galleon]

can i still put in a ticket if it says ive reached the 500 limit?

[lavish merlin]

Hey sigmas how do I fix this

[dim galleon]

i would also like to know how to fix this

[lavish merlin]

Let's wait for a response

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[pseudo ravine]

@prime zinc Read this ^

[pseudo ravine]

Hey there. Yes, you can add multiple

[pseudo ravine]

Hey there. Unfortunately not, Discord has set the limit to 500 channels

[prime zinc]

Your such a big W your the only one that has responded to me.

[pseudo ravine]

Hey there. Are you a staff member of that server?

[pseudo ravine]

You're welcome, glad I could help!

[lavish merlin]

Nope

[dim galleon]

so do i just wait until it resets, how do i put in a ticket then?

[pseudo ravine]

Are you a staff member of that server?

If not, you'll both need to find a different way to get in contact with the staff of those servers

[lavish merlin]

I've tried everyway to get rid of it, Deleting tickets

Should I try to dm a staff?

On the other server

[pseudo ravine]

If their rules allow it, you could

If not, I wouldn't recommend it

[lavish merlin]

Alright thank you for the response

[pseudo ravine]

You're welcome, glad I could help!

[lavish merlin]

Life saver fr

[pseudo ravine]

[tight goblet]

are you sure this is possible when it comes to making the bot open tickets automatically when using mee6 and ticket tool ?

[pseudo ravine]

Yes

[tight goblet]

do you know how the reason is supposed to look like ?

i have the commands but not sure where the resason is to make it open a ticket

[pseudo ravine]

Are you asking where to put the reason in the command? Or in the ticket message?

[carmine whale]

how?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[carmine whale]

I've done that but it didn't work

Thanks @pseudo ravine I had to do {@role}{@second role}

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 692)

[pseudo ravine]

You’re welcome, glad I could help!

[halcyon grotto]

question, why does the Roblox Variable look like that why isn’t it working?

Like why isn’t it the Roblox username? And the Roblox account age?

And here too! Why doesn’t it say the name of the person who opened this ticket..?

[humble sequoia]

━━ Xavon's inquiry has been moved to a ticket ━━

[prime stream]

How can I make the support team see the ticket after it is closed?

[restive condor]

Hey there! Could you run the /debug command in the channel where you're trying to post this in please

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Support Team Permissions - Edit Closed > VIEW CHANNEL

[dense flame]

How do I get ticket helper or admin will be soon with you like this

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[dense flame]

Thanks!

[dense flame]

I am getting like this when I used /new in my server

How do I get forms like this in my channel

[restive condor]

What exactly are you trying to do here?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

See above ^^

[dense flame]

Create a ticket like it usually shows like this

[restive condor]

It would be /setup

Or you can configure it on the Dashboard

[dense flame]

k

[thin blade]

why is my second one not sending like the first one and it has the name of a panel as the title...

[pseudo ravine]

Hey there. Could you send the server ID in here? Not an invite, just the server ID

[thin blade]

1231752252344238150

[pseudo ravine]

One moment

From what I can tell, I believe it's because your premium subscription expired, since you've started your 7-Day Free Trial you should be good to send it again

[jade topaz]

HALLO

[manic aurora]

how do we claim the ticket?

[jade topaz]

hello

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[austere forge]

Hi there 🙂
see above ⬆️

[manic aurora]

ok

wait but i dont have premium

[austere forge]

one is required for this feature to be available.

[manic aurora]

im trying to make a partnership ticket and im making a form but it wont let me

[wheat torrent]

Hello

There is no command to delete all tickets in one time ?

[tepid geyser]

I think not

[wheat torrent]

Oh

[tepid geyser]

How much tickets you got ?

[wheat torrent]

More then 2k lol

[tepid geyser]

How much members

[wheat torrent]

I’m lazy to delete them all

[wheat torrent]

44k

[tepid geyser]

Damn invite me per d,

@restive condor help him

[wheat torrent]

lol I’m not looking for members here 😅

I’m asking if there a command to delete all tickets in one time

[tepid geyser]

BUT I WANNA JOIN

[pseudo ravine]

Hey there. You can run the /purge command if you're the physical server owner

[pseudo ravine]

If you don't need any support regarding Ticket Tool or not giving any support, please do not talk in this channel

[wheat torrent]

This will only delete the tickets?

It will not delete any other rooms ?

[pseudo ravine]

Yes, it won't save the transcripts though

[wheat torrent]

Ok 👍🏻

[wheat torrent]

There no permission for a specific role ?

Or need to be the ownership only ?

[pseudo ravine]

Ownership only

You need to be the user with the crown

[wheat torrent]

Ok

Thx @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 694)

[pseudo ravine]

You're welcome, glad I could help!

[sharp mortar]

hi guys, please help me tell me where to set the parameters to make them, please video or screenshots

[pseudo ravine]

Hey there. Parameters for what exactly?

[sharp mortar]

Well, so that I can make parameters in which players can write, I’ll now send you a screenshot of how

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[shadow helm]

When I load into the game it loads me underwater

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

@shadow helm Read this ^

[sharp mortar]

Help

[pseudo ravine]

I've already sent a guide on what you need to do

[shadow helm]

I was locked in my map then I loaded the game up and now it spawns me. I can hear water

And it's not loading me in

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[pseudo ravine]

Yes, the guide explains how to set it up

You both are in the wrong server. If you don't need any support regarding the Ticket Tool Discord bot then please stop talking in this channel

[shadow helm]

@jade topaz everything was okay. I was loading my wood up in the back of the vehicle. I checked the map and it wouldn't let me load out the map so I went to my dashboard on my Xbox. Then I loaded back into the game + I can hear water but it doesn't load nothing up

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

Please stop talking in this channel, this channel is strictly for support regarding the Ticket Tool Discord bot, not for a Minecraft world

[north sun]

CAN SOMONE HELP ME SET THIS UP IN A DISCORD CALL ???

[pseudo ravine]

Hey there. How can I help? I can't join a call, but I can help in here

[north sun]

i want to get it to look like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[sharp mortar]

@sharp mortar

[pseudo ravine]

You still haven't enabled it

[sharp mortar]

how to turn it on

[sharp mortar]

Next, what should I do to be displayed in discord?

[pure ginkgo]

A guy left the server from where he made a ticket i manage tickets there there are 300 tickets there that person have rejoined the server... Idk how to get his ticket number is there any solution?

[pseudo ravine]

There's no need for all the caps. Did you get an error on the dashboard when you tried to send the message?

[pseudo ravine]

Hey there. You can try using the Discord search feature

There's no need for the caps

[pure ginkgo]

He doesn't know his ticket number now how do i find his ticket... And discord search filter is not showing any of his message

[pseudo ravine]

What's the server ID? Not an invite, just the server ID

[sharp mortar]

what should I do? I sent you a screenshot

[pseudo ravine]

You can adding his ping as the search filter: mentions: @pure ginkgo

This would be your ping ^

One moment

[pure ginkgo]

Ok

[pseudo ravine]

I already showed you when you need to do

[sharp mortar]

please again

[hoary escarp]

i was wondering how can i make the bot ping specific roles when he is creating a ticket? the ticket itself is working fine but i dont find where i can change that and what to do

[pseudo ravine]

Which one of these are you trying to send?

[sharp mortar]

please again

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[pseudo ravine]

@hoary escarp Read this ^

[pseudo ravine]

Please be patient, I don't need all of the reply pings

This one?

I can't do that unfortunately, I can only view your dashboard

Your dashboard seems fine, but double check Ticket Tool has the View Channel and Send Messages permissions in the channel

[sharp mortar]

Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel

[pseudo ravine]

Is that the channel you were trying to send it to?

Then I don't see why it wouldn't send the panel

[pseudo ravine]

I don't need a reply for every message, you can see I'm in the channel, I'll get to your message when I get to it

You'll need to close their ticket before they can open a new one

[sharp mortar]

where it is written all the parameters are indicated, how can I make my text appear there? I’ll send you a screenshot now

specify all parameters

[pseudo ravine]

I've shown you multiple times

[sharp mortar]

укажите все параметры
ukazhite vse parametry

[hoary escarp]

thank you so much ♥

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 696)

[pseudo ravine]

You're welcome, glad I could help!

I believe there's a part in the setup where you can send the message

[humble sequoia]

https://tickettool.xyz/manage-servers

[pseudo ravine]

That's great!

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[north sun]

@pseudo ravine i cant make a 3 dropdown tickets

[pseudo ravine]

Both of you should read this

[north sun]

i red it

read

Option doesn't show up? Check if two options have the same panel in the DropDown Editor

but it needs to go in the same channel

[pseudo ravine]

Each option is a panel, they all go to the same channel

Run the /id command to get the entire emoji, and then input it to where it says Emoji on the dashboard in the dropdown area

[north sun]

and what Exactly is a panel ?

[pseudo ravine]

Each one of these

Yep

Is that the embed title?

The embed title text is already bigger, which is why I asked

Well, I can't show you what they've done unfortunately. But as far as I know you can't use markdown the make the title text bigger

It's possible, but you need premium to edit the embed title

[jade topaz]

Is it possible to make sure that when a ticket is created, a message is sent to the server creator indicating that the ticket has been created?

[worldly helm]

Hey there! Yes, there is a setting called logging. You can use that

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[worldly helm]

It looks like this

[iron dock]

4f112fae-f4d3-11ed-a05b-0242ac120003

[jade topaz]

is this what will be sent to the server creator?

[pseudo ravine]

Unfortunately not

[worldly helm]

It will be send into a Channel on the server

[jade topaz]

can it be sent to the creator’s personal messages?

[worldly helm]

Sadly no. If you want to inform your staff a ticket is created, you can auto ping them in the ticket. If that is what ur looking for, let me know :)

[jade topaz]

oh, ok. Thanks for answers.

[worldly helm]

You‘re welcome
Feel free to reach out again if u have any more questions 🙏

[tribal hound]

how to fix that

[worldly helm]

Hey there! Please delete some ticket‘s in ur server.

Nope, sadly that isnt possible

[tribal hound]

in my server have only 1 ticket is mine

[mental orbit]

help plss

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

That server has reached the limit of 500 channels, it's not talking about your server

[mental orbit]

plss

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[worldly helm]

Yes, you can

u need a panel for each dropdown option

Hey there! That isnt the real ticket tool bot.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Read this! ^^^

Look at the #
Its #3817 for the bot that nuked you. The @pseudo glen has others.

and as you can see its offline, the real bot is online 24/7

Nws!

[lament prairie]

تفضل

تقصد تسوي سيت اب للبوت؟

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[lament prairie]

ما يحتاج ، تفضل الشرح فوق ولو شي مو فاهمه خبرني

لأيش؟

[pseudo ravine]

(Just as a note) A bot being verified doesn’t mean anything, especially after a recent update to the verification process. Just because you see a bot is verified, doesn’t mean it’s not harmless

[lament prairie]

تفضل

[pseudo ravine]

You’re welcome, glad I could help!

[tight goblet]

yeah what do i put in the reason

[pseudo ravine]

In the command? If so, it goes after the user ID

[tight goblet]

do you by any chance know what i should be looking at in mee6 commands

like what does it look like i dont see any commad with reason

[jade topaz]

Guys I have an issue, so basically I invited the bot to my server and then when I went on dashboard/manage servers, its not there. It has happened multiple times, and I couldn't fix it.

[scenic plinth]

This is a fake Ticket Tool, even if the bot is verified. Discord has an odd verification policy, so there could be more than one bot, particularly with the Discord discriminators remaining with them.

You're welcome to report it with the evidence you have provided and the bot ID to us using a report ticket, as well as reporting the application to Discord Developer Compliance or Discord Trust and Safety.

Additionally, I recommend always double checking the bots profile or be cautious of any links you open when adding applications, and always be mindful of what permissions you give your moderators/administrators on your server, and to who.

Please avoid pinging staff for any reason.

[pseudo ravine]

No, I don’t use MEE6. I suggest you ask in their server

It depends on where it is on your screen

[sudden kelp]

How can i see my requested tickets history

[lament prairie]

يقلبي قول الي تبغاه وانتظر ارد مو لازم منشن

[pseudo ravine]

Hey there. You’ll need to ask the staff of each server for your transcript, unless it was sent in a DM from Ticket Tool

[sudden kelp]

Ok thanks

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 697)

[pseudo ravine]

You’re welcome, glad I could help!

[tight goblet]

Their support is bad they don’t answer my questions

You basically telling me to find reason but you don’t even know about the reason to put in the server

[pseudo ravine]

We don’t provide support for other bots

If you’re looking for where to add the reason in the ticket message, you can put it wherever

[lament prairie]

تفضل يحب ، قول مشكلتك وانتظر مش لازم منشن

اعطيتك الشرح فوق

[lament prairie]

.

ايش الي مو فاهمه بالضبط؟

لما تدخل على الداشبورد وتختار سيرفرك بيطلع لك الخيار فوق

روح لإعدادات الروم بعدين permissions وضيف بوت Ticket Tool او الرتبة ، بعدين فعل صلاحية Veiw Channel و Send Messages

ما اقدر للأسف

خذ وقتك

[worldly helm]

Please don‘t ping user‘s for support.

[lament prairie]

يا قلبي ما يحتاج منشن بس قول مشكلتك وانتظر

اعطيته صلاحيات بالروم؟

[lament prairie]

.

اخوي شوف الريبلاي حقي شارح لك جميع الخطوات

[lament prairie]

هذي

هذي الي يحتاجها البوت بس

[worldly helm]

Stop pinging for support please.

I am just telling you, we are all humans, not bots. If you need support you can also #🎫│make-a-ticket
But quit pinging for support please.

Last warning, or i will report you to higherups.

[lament prairie]

اعتذر عن التأخير فصل النت، روح لإعدادات السيرفر ثم الرتب واختار تكت تول وفعل له ادمنستريتور

[pseudo ravine]

Let’s keep things civil in here

[lament prairie]

المشكلة مو من البوت يقلبي سوي الي قلت لك عليه بالأخير وهيضبط إن شاء الله

البوت ما كان عنده صلاحيات بالروم الثاني بس بالأوامر عنده ، لهذا قدر يرسل

ممتاز اي شي ثاني اساعدك فيه؟

حياك الله نورتنا

[static bobcat]

guys how i mention an role in ticket message

يا جماعة كيف امنشن رول بالرسالة الي يدزها البوت

[worldly helm]

Hey there! Look below!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[static bobcat]

Thanks bro, but how i can see the role id ?

[iron night]

Gave +1 Rep to @worldly helm (current: #29 - 130)

[worldly helm]

$id @role

[static bobcat]

thanks man

[jade topaz]

Hello i have a question, how do i make after creating a ticket so it appears with a board of selections why is the ticket created and list it into different categories decides by the theme why they open them?

[dire sun]

is the site down, nothing saves

[plucky locust]

How do I find the panel ID to make a multi-panel? I tried looking in the dashboard and commands list, but that got me no where.

Ping reply, please and thank you

[pseudo ravine]

Hey there. The number in front of the panel name is the ID, as shown in this screenshot

[plucky locust]

Oh, thank you!!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #6 - 698)

[pseudo ravine]

You're welcome, glad I could help!

[mental vault]

عايز اعرف ازاي اعمل منيو و رسالة تلقائية لما تكت يتفتح

[grizzled hawk]

how do i enable claiming

does anybody know how to?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[red terrace]

I'm here

@worldly helm I'm here

[worldly helm]

Okay, what‘s ur issue exacly?

[red terrace]

Well updated the app. Now game keeps freezing.

[idle flint]

App, what app?

[red terrace]

Hunting sniper

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[idle flint]

You are on the wrong discord server for help with that, sorry.

[red terrace]

Ok ty

How do I close ticket

[idle flint]

you can ignore that part of the message, all good 🙂

[red terrace]

Ok ty

[wintry aspen]

Hey I activated my trial premium but the features are still locked?

[humble sequoia]

Premium Check

I was unable to detect a premium server for @wintry aspen.

Found 4 servers in total and 0 with premium and permission

[austere forge]

Hey there 🙂
can you use button on top on your dashboard

it should work

[fickle citrus]

how can i add a role ping whenever a ticket is created?

anyone help please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

hi there 🙂
see above ⬆️

[fickle citrus]

k

[jade ice]

can i clone only 1 ticket panel to other server ?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[austere forge]

hi there, see above ⬆️

[jade ice]

but i wanna clone only 1 panel

i had like 10-15 panels

[austere forge]

unfortunately this is not possible in this case.

[jade ice]

thanks

[austere forge]

You're welcome, glad I could help !

[lament prairie]

كيف قصدك منيو؟ وبالنسبة للرسالة :
Dashboard -> Panel Configs -> Messages -> Edit Ticket Message

[sage karma]

Hello!

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[sage karma]

I’m trying to add a ticket tool to my server

And it keeps saying it doesn’t have permission

Can you help?

@humble sequoia

[restive condor]

Hey there! Could you screenshot please?

[sage karma]

Alr!

When it does have permission

[restive condor]

Could you run the /debug command in the channel where you're trying to send your panel in please

[next hare]

how can i add a claim button here?

[restive condor]

Ticket Tool is missing the EMBED LINKS permission for that channel

[restive condor]

Hey there! Claiming is a premium feature

[sage karma]

But it has embed links

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[next hare]

oh ok thanks

[restive condor]

It may have it in its role, but it doesn't for that channel.
Hold down on the channel's name > Edit Channel > Permissions > Add Ticket Tool > EMBED LINKS

[sage karma]

It said to give u this pink?

Link*

https://discordapp.com/channels/509192800865353738/662692902245498910/1279762438408896555

So now what?

@restive condor

Oh Alr-

[restive condor]

Ticket Tool is also missing the permissions marked with ❌ for that channel

[sage karma]

Alr one sec

Okay done

Now what?

[restive condor]

Perfect, try sending it on the Dashboard now please

[sage karma]

Sorry for the late reply, but okay!

Done!

Thank you so much! I was so confused

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1312)

[restive condor]

No problem, glad I could help!

[ancient rain]

Hi, is there a way you can get ticket tool to ask a user for feedback on a scale of 1-5 for the support they was given?

[austere forge]

Hi there 🙂
That's currently not possible unfortunately. The only way would be to redirect users to a reviews/feedback channel (similar to #📈│reviews) in one of your ticket messages. Perhaps, the close confirmation

[ancient rain]

Okay, thank you!! Much appreciated. Just wanted to see if it was possible.

😮

[restive condor]

Hey there! Are you currently located in Russia?

[idle vale]

yes

ah? help me please

[restive condor]

Unfortunately, our payment provider (paddle.net) does not accept transactions from Russia due to economic sanctions

A VPN should do the trick

[idle vale]

Yes

Thank u

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[jade topaz]

Failed: Invalid Form Body components[0].components[0].options[4].emoji.id[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[restive condor]

Hey there! Dashboard > Panel Configs > Dropdown Style

Please check the emoji for the 5th dropdown option. It seems to be invalid

[jade topaz]

ok

ty

[tight agate]

One message removed from a suspended account.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[candid mica]

Hello, we installed the ticket tools plugin on our server, but we could not set the permissions. My friend in another role cannot see the opened tickets, can you help?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[restive condor]

Hey there! See above please ^

[candid mica]

Thank you.

[jade topaz]

Hi

How to create a panel using ticket tool

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above please ^

[jade topaz]

Ok

??

[restive condor]

Hey there! What exactly are you trying to do there? Close the ticket?

[jade topaz]

ye close ticket

[restive condor]

Please check your Confirm Close & Cancel Close buttons

They must either have text and/or an emoji

[jade topaz]

aight

[heavy sundial]

hei guys
can you explain to me how can i open a multipanel like this?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[livid cradle]

• hello How can I choose which role can only close the ticket ?
  I don't want anyone to open a ticket can have Permission to close the ticket

• how can do if anyone want to open ticket to be the ticket name same his name

[worldly helm]

Hey there!
Dashboard—>Panel Configs—>Permissions—> You can change what permission u want.
2: Ticket-names. These are a premium only feature.

[livid cradle]

oh okay thx mate

[iron night]

Gave +1 Rep to @worldly helm (current: #29 - 131)

[worldly helm]

You‘re welcome
Feel free to reach out again if u have any more questions 🙏

[livid cradle]

mate i cant find here

i just want when member open ticket he cant to close only the role i put can close the ticket

[austere forge]

Hey there 🙂
Go to Dashboard > Panel configs > Boutons - Close ticket and enabled support team only

[worldly helm]

omg yes, i am so sorry. I was in a bit of a rush. I am sorry! 🤦🏽

Thanks @austere forge 😭

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 526)

[sweet trout]

I just checked Facebook and somehow all my units are gone. I haven't revealed my account and password yet, so sad.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hearty void]

i have problem can some one help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[hearty void]

i can not send tikckt tool to my server

[lament prairie]

تقصد ما تقدر تضيفه؟

[dawn parcel]

when i use “/setup” it says that the application didn’t respond, what do i do?

[lament prairie]

can you give me a photo for the problem?

[craggy yew]

can I recover a deleted ticket?

[worldly helm]

Hey there! Only if you saved the transcript

[craggy yew]

No other way? It was very important

[winged brook]

Hellooo sorry to bother, I have a problem with ticket tool, it said that the bot doesn't work :/

[lament prairie]

Hello, could you run /debug command in the same channel?

[dawn parcel]

okay wait one sec

[winged brook]

it say the same thing

[lament prairie]

the bot is missing Send Messages permission fot that channel

[winged brook]

and, when I try to go to Dashboard, it said that I need to verify my account but I already did

[lament prairie]

@dawn parcel ^

[dawn parcel]

oh ok tyy

[worldly helm]

Nope, sadly not.

[lament prairie]

you must verify it with your email address, check your email

[lament prairie]

You're welcome, glad to help

[winged brook]

already did and I got nothing :/ (really sorry to bother u)

[lament prairie]

could you try to logout and re-login and verify again? not a problem i'm here to help

[winged brook]

Well, I think is not ticket tool the problem but discord because I can't just login with my discord account

translation : "You need to verify your account before doing this action"

[lament prairie]

yes, I think the problem from discord

[hearty void]

خلاص قدرت اضيفه طلعت مشكلة بسيطة لاني تكاسلت اقر وش مكتوب رغم اني استخدمه مرة كثير وعندي خبرة فيه بس طلعت غبي ههههههههههههههههههههههه
)امزح انا مو غبي(

[lament prairie]

عوافي ، لو احتجت اي شي ثاني كلمني وهساعد إن شاء الله

[hearty void]

تمام

[winged brook]

okayy well thanks, I'll try something, thanks uuuu

[iron night]

Gave +1 Rep to @lament prairie (current: #72 - 18)

[lament prairie]

You're welcome, glad to help

[hearty void]

اقدر اكون دعم فني عربي هنا لان احس في نقص من ناحية العرب

[lament prairie]

التقديم حاليًا مغلق لما يفتح بيعلنون في #📣│server-news او تقدر تساعد هنا وممكن يكلموك عشان تنضم للدعم

[civic coral]

سلام عليكم

عندي استفسار لاهنت

[lament prairie]

وعليكم السلام ، تفضل

[civic coral]

كيف اقدر اسوي اكثر من تكت ب بنل واحد؟

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lament prairie]

تفضل شوف الشرح الي فوق ، لو في شي مو فاهمه كلمني

[civic coral]

ماضبط

ما انرسلت

[lament prairie]

ارجع ارسل البانل او سوي update

[civic coral]

ما ينرسل البانل

[lament prairie]

كيف ما ينرسل؟ هل في شي يطلع لك؟

[civic coral]

ثواني بصور لك

[civic coral]

سويته وكذا وماصار شي @lament prairie

@lament prairie

[restive condor]

Please stop pinging for support.

[lament prairie]

سوي send او update للبانل

[restive condor]

Hey there! Could you run the /debug command in that same channel please

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1315)

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1316)

[restive condor]

No problem, glad to hear!

[wintry oracle]

Здравствуйте, скажите пожалуйста здесь есть служба поддержки ?

[civic coral]

ضبط بس ليه في 2

ابي يكون كل زر واحد منه

[lament prairie]

وضح؟

[civic coral]

مثلا ابي شراء طلب منه زر واحد وشراء متجر زر واحد ومزاد زر واحد بس هنا طلع لي زرين للمتجر

[lament prairie]

لما ضفت الأزرار ضفتها في بانل واحد ولا بأكثر من بانل؟

[civic coral]

بانل واحد

[lament prairie]

Dashboard -> Panel Configs -> Panel -> صورلي

[lament prairie]

مخليها هنا فقط صحيح؟

[civic coral]

خلاص عرفت وش المشكله يعطيك العافية ماقصرت

[lament prairie]

الله يعافيك حياك

[scenic plinth]

Есть, но не многие говорят по-русски. Чем мы можем помочь?

[sterile grove]

can someone help me setup the ticket bot please

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[analog sparrow]

I need help

[jade topaz]

I need help

[pallid elk]

i need great help

[jade topaz]

How to add a image in my ticket panel?

[worldly helm]

Hello there! Sorry for the long wait.
Sadly that is a prenium only feature

[jade topaz]

Oh ok. If I bought the premium then I can able to change right?

[worldly helm]

Yep!

[jade topaz]

Ok thank you

[iron night]

Gave +1 Rep to @worldly helm (current: #29 - 132)

[worldly helm]

You‘re welcome

Dashboard—>Panel Configs—>Messages—>Panel Message

[heady robin]

Can I login my account in both mobiles

[quaint pendant]

#🎫│make-a-ticket

[wintry oracle]

Добрый день , Кинза проект вам о чем нибудь говорит ?

[humble sequoia]

@wintry oracle

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tribal moth]

#🎫│make-a-ticket Hello! Our community has integrated the Ticket Tool auto-reply bot. We have configured it in the dashboard to only reply in a specific channel and have disabled its permissions in other channels on Discord. However, it still responds in channels other than the designated one. Could you please advise on what might be causing this issue?

[magic trench]

الحمايه طلعت البريميوم بالغلط جيت دخله تاني مو راضي ابدا

[raw patrol]

how can i get a golden ticket tool

[worldly helm]

Hallo!
Der goldene Bot ist der premium bot

[worldly helm]

Hey there!
The ticket tool bot may have some other roles, like a "bot" role with Administrator.

[humble sequoia]

دعوة واختيار البريميوم بوت

أول شيء عليك القيام به هو دعوة بوت البريميوم ، ويمكن العثور على الدعوة هنا
بمجرد أن يكون بوت البريميوم في سيرفرك ، سننتقل إلى لوحة التحكم وتختار سيرفرك. عندما تختار السيرفر الخاص بك ، فأنت تريد التوجه إلى "Server Configs" ثم النقر فوق القائمة المنسدلة ضمن "حدد الروبوت الذي ترغب في استخدامه على هذا السيرفر" ثم انقر فوق "Ticket Tool
#6207" ثم احفظ.

[lament prairie]

اضغط على "هنا" الي برسالة البوت الفوق وضيف البريميوم مرة ثانية

[torn spoke]

Is there an option to automatically delete all closed tickets through a button or smth like that

The automation option sometimes just doesn’t work and we get more than 50 closed ones

[worldly helm]

Hello again erwin!
Yes, you can use the /purge command :)

[torn spoke]

But this will delete all tickets?

Not only the closed

[worldly helm]

Nope, you can customize it

[torn spoke]

Ah alright ty

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #29 - 133)

[worldly helm]

You're welcome‼️Feel free to reach out again if you have any more questions 🙏

[torn spoke]

one last question is it possible that the server owner allows me to execute this command?

[worldly helm]

I am pretty sure you can do it, if you have the dashboard role, or administrator.

I‘m not 100% sure tho, sorry!

[torn spoke]

alright np ty

[worldly helm]

Np

[torn spoke]

Does anyone else know?

[sharp wagon]

I treid to open a ticket, but it wont work, and i did all the steps but it still wont work? idk if i should put it in this chat or not

[dawn shuttle]

the bot wont work at all for me everytime i try to use any of the cmds it gives me a message "The application did not respond"

[devout hare]

TT Issue? ⇒ yes
Question/Issue ⇒ how can i put a category system on my ticket bot
Server ID ⇒ 1275227830216687706

[humble sequoia]

━━ 𝗔𝗻𝗱𝗿𝗲𝗶 #𝐒𝐡𝐚𝐰𝐭𝐲's inquiry has been moved to a ticket ━━

[austere forge]

Hi there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[austere forge]

hi there, if it's another server and it's not related to ticket tool we won't be able to help you. 🙂

[peak wind]

السلام عليكم

[lament prairie]

وعليكم السلام ، تفضل

[peak wind]

هل البوت فيه لوق

[lament prairie]

لوق ايش بالضبط؟

[peak wind]

لوق تكتات

@lament prairie

[lament prairie]

نعم في

[peak wind]

برايم ولا عادي

[lament prairie]

اثنينهم ينفع فيهم يقلبي

[peak wind]

وش الامر ي الشيخ

[last bridge]

HIII

[lament prairie]

Dashboard -> Panel Configs -> Transcript -> Transcript Channel حط الروم الي بدك يصير اللوق
ملاحظة: لازم تسوي ترانسكربت للتكت بعد ما تقفلها عشان تروح للروم

[lament prairie]

Hi, how can I assist you?

[last bridge]

BRO KONSA PRODUCT BUY KARU PLEASE THORA GUIDE KARDO

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[last bridge]

REPLY ME BROTHER

[peak wind]

هاذي اسويها من موقع البوت

[last bridge]

TALK TO HINDI BRO

[lament prairie]

@last bridge ^^

[lament prairie]

صحيح ، الرابط تحت

[humble sequoia]

https://tickettool.xyz/manage-servers

[last bridge]

HELP ME

[austere forge]

As explained - We can't help you
You are on the wrong server

This server is Support for the bot Discord Ticket tool not other things.

[agile whale]

please help me, I have problems with premium verification on my wallet!?

[last bridge]

OK RIGHT SERVER KA LINK DEDO PLEASE

[austere forge]

we don't have it, and we don't know which server it is.

[austere forge]

Hi there 🙂
This is related to ticket tool ?

[agile whale]

WithcWallet is a wallet, I have a problem with it, I can’t carry out transactions with my balance! says no premium verification! can you help?

[peak wind]

ماني لاقيه

[humble sequoia]

@agile whale

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lament prairie]

ايش الي مو لاقيه بالضبط يقلبي؟

[peak wind]

حق الامر ذا

دخلت ادور مالقيت

[lament prairie]

تقصد خيار transcript؟

[peak wind]

حق اللوق

[lament prairie]

موجود يحب ركز

انزل شوي تحت وبتلقاه

[peak wind]

مقفل عندي الباقي

[lament prairie]

اول خيار هو الروم حق الترانسكربت ، الباقي لازم بريميوم
بدك كمان كيف تفعل الزر مثل الي بالصورة؟

[peak wind]

يب

[peak wind]

انت قبل شوي تقول للأثنين

القولد هو بريميوم

[lament prairie]

Dashboard -> Panel Configs -> Buttons -> Transcript -> Show this button

[peak wind]

مقفل كل شي

شوف الصوره

[lament prairie]

روم الترانسكربت للأثنين لكن في خيارات زيادة لازم بريميوم

[lament prairie]

من غير اعدادات يقلبي

[untold flume]

How do I change whos allowed to resoond to tickets?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

hi there 🙂
see above ⬆️

[untold flume]

k

[wise knot]

anyone up?

[humble sequoia]

━━ tachi's inquiry has been moved to a ticket ━━

[twilit python]

Comprei robux e não recebi

/help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gritty hatch]

Is there a way to make the ticket message longer then default?

[restive condor]

Hey there! Dashboard > Panel Configs > Messages > Edit Ticket Message

You can edit the embed's main field up to 250 characters. A premium subscription is required to go beyond this limit

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[wise knot]

i have a custom command and it has a number line at the beginning then supposed to be bulletins on each instruction. But when i use the command this is what i get

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[steady sparrow]

Why ticket bot doesnt create a panel and just says '' app doesnt answer ''

[restive condor]

Hey there! Is that when clicking the create ticket button?

[steady sparrow]

that happens when I try /panel command

[restive condor]

Could you try using the /debug command please

[steady sparrow]

sec

it still doesnt answer

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[steady sparrow]

still, it has administrator perms in the role

oh wait

it worked, tysm!

[restive condor]

No problem!

[brittle sage]

Help

I cant do any command in my discord server

[restive condor]

Hey there! Any error message?

[brittle sage]

Yes

It says an error ocurred

[restive condor]

Could you try using the /debug command please

[brittle sage]

Ok

It doesnt work

[restive condor]

Ticket Tool is missing all the permissions marked with ❌ below for that channel

[brittle sage]

It says the app is not resoonding

Ok

[eager snow]

Hello,
old transcript links send me to a 404 page. is it possible to renew those transcripts?

[restive condor]

Hey there! You can use the "Direct Link" button again to generate a new transcript link

If it's one of the oldest transcripts without a button, you will need to download the HTML file to view it

[jade topaz]

guys is the close ticket button supposed to show for non-staff members

[eager snow]

thank you that worked

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1319)

[mild pilot]

There is arb support?

[jade topaz]

my friend's confused so.. 🤷‍♀️

[restive condor]

Hey there! Yes, it's not possible to hide buttons for some and not others - Discord Limitations.

You can restrict who can you use the button though, from your Dashboard > Panel Configs > Buttons > Close Ticket Button > Enable Support Team Only or set allowed/disabled roles

[humble sequoia]

━━ OMAR's inquiry has been moved to a ticket ━━

[halcyon panther]

My premium question is gone. Is that why the ticket won't open?

[restive condor]

Hey there! You mean your premium subscription?

[halcyon panther]

My subscription has expired

@restive condor you here

Okay

[restive condor]

If you sent that message with the premium bot then yes. That's why the ticket can't be opened

You will either need to re-subscribe to premium or re-send the message with the white bot

[halcyon panther]

Okay, but will the embed message be sent?

Dan you here?

[restive condor]

There's a character limitation of 250 with the free version so it may be cut short

[jade topaz]

thank you

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1321)

[halcyon panther]

Question: My friend has premium. Can he run the bot since he's the server owner?

I'm sorry, but the internet froze.

[restive condor]

He would need to transfer his subscription to your server

Or re-subscribed if it's a Discord subscription

[halcyon panther]

No he is owner server I'm administration

[restive condor]

It doesn't really matter, he'd still need to transfer it

You can only use a subscription in one server at once

[halcyon panther]

Okay thx @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1322)

[dense river]

i cant setup the bot in my server

[restive condor]

Hey there! Could you run the /debug command please

[dense river]

sure

[restive condor]

Ticket Tool is missing the READ CHANNELS & SEND MESSAGES permissions in its role settings and also the SEND MESSAGES permission for the channel you just ran the command in

[dense river]

O

thanks!

[worn path]

Where do I go to order a boy ticket?

[lament prairie]

what do you mean, can you be more clear?

[worn path]

For me, you can put the ticket bot on my server

I'm br if I'm saying something wrong that's why

[lament prairie]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[lament prairie]

@worn path ^

[worn path]

What do I do to put it on my server?

@lament prairie

[lament prairie]

click on the second link and invite the bot to your server

[worn path]

But will things be in English or Portuguese?

And just do that?

[lament prairie]

It's not currently possible to change the entire bot's language, but you can edit most of the messages and buttons into Portuguese

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lament prairie]

after add it, setup it just like the above message

[worn path]

I'm not getting it

@

@lament prairie

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[lament prairie]

you can open a ticket on Portuguese language to understand more or wait a staff

[worn path]

It's OK

[trim prairie]

yo how do I set up the drop down style

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above please ^

Let me know if you have any questions 🙏

[trim prairie]

done that now how do i set it up in my server .

[restive condor]

You can now send your ticket panel as you would any normal panel

[crisp gust]

Hello guys

I need help

How can I do this

Wait I send pic

[last bridge]

Hii

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[restive condor]

Hey there! Here's a setup guide

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Let me know if you have any questions 🙏

[last bridge]

Yes please talk to me dan bro

[crisp gust]

Thanks @restive condor appreciate you buddy

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1324)

[restive condor]

Hi, did you need help?

[brittle sage]

Thanks

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1325)

[last bridge]

Brother can I talk to you privately?

[restive condor]

Sorry, DMing staff is not allowed. If you require Ticket Tool assistance you can #🎫│make-a-ticket

[last bridge]

Ok my problem is I totally confused to buy matrix panel which panel I buy for headshot

[last bridge]

Ok my problem is I totally confused to buy matrix panel which panel I buy for headshot

[restive condor]

You're in the wrong server I'm afraid

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[last bridge]

Please guide me where I go

[restive condor]

We don't know unfortunately

[last bridge]

What brother please help me why you not help me brother I am your client

[restive condor]

You are in the wrong server. This is Ticket Tool Support

Not wherever you buy matrix panels from

[last bridge]

So please guide me where I go for I explain my query

[restive condor]

I don't know where that would be unfortunately

You should try looking for the correct server

[last bridge]

Yes I looking correct server please tell me correct server name or link

[restive condor]

I don't know it

[last bridge]

I mean tell me correct discord matrix server

[restive condor]

Yes I understand but I don't know which server that is

[last bridge]

So who are you?

[restive condor]

The support team for the Discord bot @pseudo glen

[last bridge]

What ? This is not matrix server?

[restive condor]

No

[last bridge]

Oh man my mistake 😂

Ok thanks for your guidance

[trim prairie]

you know how you can do the like option what you want to open a ticket for well I've done that but it doesn't tell me what they pressed it just creates a ticket anyone know how to make it tell me what tbey opened it for ?

[trim prairie]

you know how you can do the like option what you want to open a ticket for well I've done that but it doesn't tell me what they pressed it just creates a ticket anyone know how to make it tell me what tbey opened it for ?

[trim prairie]

@restive condor

[dawn shuttle]

the bot has administrator role and it still doesn’t work

[limpid ravine]

how do I let a certain role vie tickets do i do that through the ticket bot integration site?

and the users able to access the interface would that only be the server owner?

or anyone on the server with administration perms

[austere forge]

Hi there 🙂
In the ticket message, you can add the name of your panel to find out from which panel users have opened tickets ⬇️

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[austere forge]

could you run /debug in the same channel where you run the command

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

Hi there, follow instructions above ⬆️

Only users with admin perms and the server owner have access to the dashboard.
You can however add roles that can access the dashboard ⬇️

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 2, 2024, 10:13 PM

[limpid ravine]

tysm!!

[limpid ravine]

Resolved

[flat flint]

Hey how can I hide {create.form.x} in a ticket message (embed)

[limpid ravine]

mine looks like this @flat flint not sure what you wrote

doesnt look like it

[flat flint]

this is a function that works for me as well, but this form doesn’t work.

[austere forge]

Hi there 🙂
it is not necessary to include this variable in the ticket message, as long as you have enabled auto display form under embed.

[flat flint]

Many thanks for your response, it works 😍

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 533)

[timid plume]

Hi

Whene my members want to open the ticket it will say no permission awarded

[austere forge]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[molten falcon]

Boa boa

[dawn shuttle]

how do i setup an auto ticket claim, as in they press a button and a ticket opens?

[flat flint]

Is it possible in the Server Storage Options to reload tickets that are reopened with their content (messages) as well?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[austere forge]

Here is the basic setup guide for Ticket Tool for this ⬆️

[austere forge]

this is not possible.

[dawn shuttle]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 534)

[rich patrol]

Hey- my mods can't see the tickets that open-

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[gilded verge]

Hey @rich patrol, check

[arctic wing]

How to add ticket button to UR server

[rich patrol]

Thanks!!

[iron night]

Gave +1 Rep to @gilded verge (current: #10 - 536)

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[gilded verge]

@arctic wing,
that's what you meant?

[arctic wing]

Where I can see dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

I been having much issues lately, when I close a ticket and deleting it it ain’t deleting it, it gets re named “closed-____” and all messages gets deleted but the channel is still there.

[shut bolt]

Sounds like you have Storage mode enabled, try checking your Dashboard > Server Configs > Storage Mode and check if it's enabled

[jade topaz]

Ok, I will try that.

[humble sequoia]

النماذج المنبثقة

تتيح نماذج الدسكورد للمستخدم الإجابة على الأسئلة الفردية في النموذج المنبثق، والذي يعرض بعد ذلك الإجابات في رسالة التذكرة. يمكن أن يوفر هذا الوقت إذا كنت تعرف بالضبط ماذا تريد أن تطلبه من المستخدم.

إعداد النماذج

يمكنك تفعيل النماذج ضمن Panel Configs > Form Option > Edit Forms Option. في النافذه التي ظهرت، يمكنك الآن تفعيل وتعديل النموذج الخاص بك.

خيارات النموذج

يمكنك إضافة 5 أسئلة كحد أقصى في النماذج، وهو حد من قبل الدسكورد. ولكل سؤال يمكن أن يملك وصف يظهر في خانة الإجابة، حد أقصى وحد أدنى لعدد الحروف، متعدد الأسطر، وأيضًا الخيار لجعل السؤال مطلوب.

الخيارات

Question Title ➞ سؤالك هنا
Question Placeholder ➞ الوصف الذي سيظهر على خانة الإجابة
Required ➞ في حالة التفعيل، سيتوجّب على المستخدم الإجابة على هذا السؤال لإرسال النموذج
Multi-Line Input ➞ للسماح للمستخدم بإدخال نص متعدد الأسطر
Minimum and Maximum Input ➞ تعيين حد أدنى وحد أقصى للنص المُدخل بواسطة المستخدم

عرض الجواب

لعرض الإجابات من المستخدم، تحتاج إلى تفعيل
Auto display form results on the ticket message as an additional embed

إذا كنت لا تريد Embed آخر في رسالة التذكرة، فإنتقل إلى Panel Configs > Ticket Options > Edit Ticket Message. هناك ستستخدم المتغيّر (variable) {create.form.x} وإستبدل x برقم سؤالك. على سبيل المثال، يمكن عرض إجابة سؤال 1 بإستخدام المتغير {create.form.1}. إذا لم تستخدم هذا المتغير، فستفقد إجابة المستخدم على النموذج.

[lament prairie]

@vagrant elbow شيك ذي ^
ولو في سؤال ثاني خبرني

[vagrant elbow]

وش الامر اللي اعطيه عشان يفتح لي القائمة

[lament prairie]

مافي امر لازم من الداشبورد

[vagrant elbow]

وين الداشبورد

@lament prairie

[humble sequoia]

https://tickettool.xyz/manage-servers

[lament prairie]

تفضل فوق

[jade topaz]

Thanks, got fixed

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1418)

[gritty abyss]

How do I cancel the subscription

[austere forge]

Hi there 🙂

You will need to contact discord to request a cancel /refund for your purchase with them.
https://support.discord.com/hc/en-us/requests/new?ticket_form_id=360000118612
That should be the link to get started

[gritty abyss]

Ah yea I done that seperately, waiting for over a week for a response other than "I forwarded your request"

Thanks anyways 🙏

[austere forge]

I can understand your expectations, but unfortunately we don't manage any of the discord subscriptions & we can't speed up the process.
I'm sure they'll take your ticket as soon as possible 🙏

[kind axle]

What's the problem?

[austere forge]

Hi there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[kind axle]

In Arabic

[austere forge]

I don't speak Arabic, sorry.

[jade topaz]

how to make our bot say this

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[jade topaz]

?

[pseudo ravine]

That's for you, it's the basic setup guide

[jade topaz]

wdym

[pseudo ravine]

It's how you send that message

[jade topaz]

How do we send it

bruh

[pseudo ravine]

Read through this

[jade topaz]

it always says this

[pseudo ravine]

Make sure Ticket Tool has the View Channel and Send Messages permission in that channel

[jade topaz]

oop i did it

thanks

[pseudo ravine]

You're welcome, glad I could help!

[lament prairie]

تأكد ان البوت عنده صلاحية View Channel و Send Messages و Read Message History بالروم

[indigo bough]

كيف أحط البوت في السيرفر حقي

[lament prairie]

تقصد كيف تعمل له سيت اب ولا رابط الدعوة؟

[indigo bough]

يب ست اب

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[lament prairie]

تفضل شوف الشرح الي فوق ، ولو في شي مو فاهمه خبرني

[indigo bough]

طيب كيف اجيب البوت

[lament prairie]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[lament prairie]

الرابط الثاني للدعوة ^

[indigo bough]

ما يضبط كل ما احاول ادخله يطلعلي كلام احمر

[lament prairie]

تقدر تصور لي؟