🆘│community-support

[jade topaz]

yo how to set up the bot in a server

[balmy moon]

acc nvm thats the wrong button, but i got the free trial and i cant use the claiming catagory/ turn it on

[balmy moon]

invite it, go to dashboard create a pannel then link to a channel, catagory, if u need help ask the people here

[jade topaz]

thanks

[scenic forum]

Where do i buy premium again? (Sorry since the discord migration thing i just cant find it xD)

[restive condor]

Hey there! You can buy it on your server dashboard in the premium tab or from https://tickettool.xyz/premium

[scenic forum]

Sorry to bother again
Where do i see DISCORDS sub service?
I think i just billed over the website while discord kept getting the money and removed the buff

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[restive condor]

There you go ^

[scenic forum]

Now thats interesting

The server said it had no premium

so i did it again OVER the website

but its STILL marked within discord subs

Discord connection not working properly?

[restive condor]

Could I get your server name or ID?

[scenic forum]

749721732042194994

[restive condor]

Please use the sync button on your Dashboard and double check if it stills shows

[scenic forum]

Well i DID donate now over the website so it shows after that

[restive condor]

As it doesn't show on my side

[scenic forum]

But in theory 2 donations from my side for the server should be running atm

Discord since a while
Website since 10 minutes

Since our server DID lose full donation perks access as the bot was rendered entirely useless

[restive condor]

The Discord seemed to have expired way before you subscribed on the website. You only have one

[jade topaz]

can some1 help me set up the bot in my server?

[restive condor]

Interesting. I only see the Paddle one on my side

Please cancel the Discord one

[scenic forum]

Yeah the bot itself didnt see it anymore either

[restive condor]

Must have been an issue with Discord then, apologies 🙏

[restive condor]

Hey there! Yes, see below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Let me know if you have any questions 🙏

[scenic forum]

A refund or +1 month free onto my subscription on the site somehow possible? 🤔

[restive condor]

Possibly. I'll bring you into a ticket 🙏

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

Can I use the bot in 2 channels?

[restive condor]

Hey there! Yes 😄

[jade topaz]

Okay thanks !

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[crude urchin]

Hi, is there a maximum amount of closed tickets I have? The closed tickets in my server are not automatically moving to the category it was assigned to.

[restive condor]

Hey there! Discord has a limit of 50 channels per category. Ticket Tool limits it to 45.

If you have reached such limits, tickets won't moved to the closed category.

I recommend you setup overflow categories so once your main one is full, closed tickets can be moved there

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[crude urchin]

this makes sense, but how do servers typically handle 1000s of closed tickets?

do they usually start deleting it? or just keep opening new categories?

[restive condor]

Yes, they generate a transcript and then delete it.

A transcript is a file which contains all the messages sent in the ticket so you can access it later, once deleted. Example:

You can enable transcripts from your Dashboard > Panel Configs > Transcripts

[crude urchin]

Thanks!

[restive condor]

No problem!

[subtle spruce]

how to do menu with ticket tool ?

[restive condor]

Hey there! As in a dropdown menu?

[subtle spruce]

yes

[restive condor]

See below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Let me know if you have any questions 🙏

[subtle spruce]

okay

Thanks!

[restive condor]

No problem!

[grand bronze]

the ticket message isnt showing up when someone opens a ticket

[restive condor]

Hey there! What exactly does it show? Nothing?

[grand bronze]

nothing

[restive condor]

Could I get your server name or ID please

[grand bronze]

skinny dipping

[restive condor]

Which panel is this for?

[grand bronze]

support, partners, and perks

[restive condor]

Dashboard > Panel Configs > Buttons > Close Ticket Button

That emoji seems to be invalid, please make sure it's still in the server

[grand bronze]

alrrr tyy

ty its fixed!

[restive condor]

Glad to hear!

[hidden osprey]

How do I get a ticket that was associated with a discord server and my discord user if I was banned from the server?

[worldly helm]

you most likely dont, Ticket Tool itself doesnt save transcripts. You can reach out to a Staff Member from the server and ask if you can have the transcript, etc...

[jade topaz]

Hello, i need help, i invited this bot to my discord server and its not even appearing on dashboard

[worldly helm]

Hey there, hit the Button at your Dashboard

[jade topaz]

Doesnt work

Oh it worked now

[worldly helm]

Glad to hear

[jade topaz]

After 5 times

Thanks for help

Thanks @worldly helm

[iron night]

Gave +1 Rep to @worldly helm (current: #42 - 67)

[worldly helm]

You're welcome

[jade topaz]

Oh and is there any way to make the bot not on category but on specified chanel?

Oh i got it

[keen rivet]

I used /setup but the app doesn't respond

[austere forge]

Hey there 🙂

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[keen rivet]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 446)

[vapid merlin]

how do I add support team roles to a specific dropdown?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[worldly helm]

hey there 🙂
Follow the guide above for all of your panels.

[vapid merlin]

the interaction failed

[worldly helm]

Do you have a screenshot to provide?

[worldly helm]

Yes, because i did the command. Just follow the guide.
1: go to ur dashboard
2: ...
3: ....

[vapid merlin]

Oh ok

I already have my support team roles but it's not showing once I open a ticket

@worldly helm ⬆️

[worldly helm]

Hey again, make sure to set up the permissions correct for your Staff team to view the tickets. ( see below )

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[vapid merlin]

Hi. Where do I open a ticket? Cause everything looks fine

In this server

[worldly helm]

#🎫│make-a-ticket

There you go :)

[vapid merlin]

👍

[worldly helm]

1 Last things before you open a ticket.
Can you show me the permissions real quick?

[vapid merlin]

I already opened a ticket but sure

@worldly helm

[worldly helm]

Did you change that or it is this way for a longer amount of time?

And how did you check it?

[vapid merlin]

what do you mean?

[worldly helm]

Sooo urm, when you checked the Permissions like 5 mins ago, was View ChannelAlready enabled?

[quiet bison]

Does anybody know how to add the ticket tool? Like You press the thing and it makes a ticket bc idk how to😭

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above ^^

[quiet bison]

TYSMM

[arctic sentinel]

Who can help me with my discord server with support

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

[ornate grail]

Where I can find backup key?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[ornate grail]

Who have os only he can get key?

[pseudo ravine]

Yep

[jade topaz]

How do I add ticket took to my server

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

Hey there :)
See above ^^

[jade topaz]

Thanks @worldly helm

[normal light]

how do i stop other people reading other tickets once they are created?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[latent burrow]

why would it say this if i own the server?

[restive condor]

Hey there! Could I get your server name or ID please?

[latent burrow]

Tuned RolePlay

[restive condor]

It seems like your premium subscription expired, causing a bot error.

You can re-purchase premium on our website via the new payment provider https://tickettool.xyz/premium-purchase or re-invite the standard @pseudo glen

[tiny perch]

Ok

[latent burrow]

i re invited free one and still says it

[restive condor]

Use /botswitcher and select the white bot please

[jagged hinge]

hello I have configured ticket tool but I can't mention the staff team how to do it please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

Hello there!!
See above ^^

[jagged hinge]

thanks

[worldly helm]

You‘re Welcome. :)

[magic mulch]

Heey, so my ticket bot is not putting closed tickets under the right category, after I'm using the /close command, like it used to. What to do? 🙂

[worldly helm]

Hey there, are you sure you set up the Categorys correctly?

[magic mulch]

It's been working for last long time and now it just all of a sudden stop doing it and I haven't changed a single thing in the settings. So I'm a bit confused.

[worldly helm]

wierd, do you mind showing me your Dashboard? (The category Option)

[magic mulch]

@worldly helm

[worldly helm]

Thanks, is there any error message popping off or do you maybe have to many tickets open? ( 50+ )

[magic mulch]

I mean, I got 50+ tickets that are closed in the "ticket archive", but didn't think that would cause it not to work?

[worldly helm]

I am pretty sure that is the problem. Discord has a limit of 50 Channels in 1 Category. Even tho its the other category, please try to close some tickets.

[magic mulch]

Ahh I see, I got to make a new "archive" for every 50 closed tickets then 😉

[worldly helm]

Hmm, i wouldnt recomend that. Either Save the transcripts or delete them.
Discord has a limit of 500 Channels aswell. and i dont think its worth having like 499 closed tickets in your Server 😉

[keen flower]

hola

[magic mulch]

True, is there an auto delete through ticket tool?

[exotic burrow]

I seted up my tickit but how do I add it to the channel so ppl can order?

[worldly helm]

Yes, there is. Its called automation.... Its premium only

[worldly helm]

hey there! do you mean categorys?

[exotic burrow]

no channel

[magic mulch]

Ahh okay, thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #40 - 72)

[exotic burrow]

How do I add the ticket bot to the channel so ppl can order

Like this

[worldly helm]

You want to send the panel, in a channel?

[exotic burrow]

Yeah

[worldly helm]

Okay, head to your Dashboard and click on the Blue botton Send --> Select your wanted channel and voila!

[kindred hollow]

Hola. Necesitas ayuda?

[mystic gorge]

hello i want some help

how i can make it

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[worldly helm]

Hello there!
Look above ^^

[mystic gorge]

thanks bro i love u

[iron night]

Gave +1 Rep to @worldly helm (current: #40 - 73)

[worldly helm]

You're welcome
If you have any questions feel free to ask!

[lament hawk]

Thanks @worldly helm

[iron night]

Gave +1 Rep to @humble sequoia (current: #17 - 325)

[long oxide]

is the bot down

it keeps saying didnt respond

[long oxide]

me

[long oxide]

.

[ionic path]

Hi there, no the bot isn’t down. Can you please use /debug in the channel you are experiencing issues?

[ionic path]

That means the bot is missing either of these permissions in that channel or in the role settings.

Send Messages, View Channel or Read Message History

[trail prism]

hello is there a way to see auto closed tickets???

[worldly helm]

If you saved your Transcript yes, if not no...

@pseudo otter Hey, ich verstehe nicht ganz was daran nicht falsch sein soll.

[trail prism]

what transcript?

the ticket got automatically closed

[worldly helm]

If a Ticket Was auto closed and you save the transcript, you can see it

[trail prism]

where can i see the transcript

[worldly helm]

Do you have a transcript channel?

[pseudo otter]

Ich muss den leeren Kanal manuell löschen. Bei mehreren Tickets am tag, hatte ich gehofft, dass es irgendwie automatisch geht.

[trail prism]

no i made a ticket on other people' server

[worldly helm]

Also möchst du wissen wie mann Tickets schließt oder löscht?

[worldly helm]

Is the Ticket already closed?

[trail prism]

yes it got auto closed

while i was chatting

[worldly helm]

right, sorry!
You can reach out to their Staff and ask if you can see the transcript or if you should open another ticket.

[pseudo otter]

Jemand schliesst das Ticket es wird verschoben zu Closed Tickets. Dort wird es gelöscht und automatisch transcripted. Danach ist es leer, weil es ja transcripted ist. Zurück bleiben nach 10 Tickets, 10 leere Discord Kanäle.

[worldly helm]

Du kannst denn command /purge benutzen um mehrere Tickets auf einmal zu schließen.

[pseudo otter]

Ja, zurück bleiben die leeren Kanäle im Discord

[worldly helm]

Was genau meinst du mit leeren Kanälen?

[pseudo otter]

So wie ich es schreibe. Das Ticket wurde ja in einem Kanal produziert. Das Ticket wird gelöscht. Der Inhalt ist weg. Zurück bleibt ein leerer Kanal im Discord.

[worldly helm]

Hast du villeicht einen Screenshot, denn ich verstehe nicht so ganz?

[pseudo otter]

Ein Screenshot von einem leeren Kanal???

[worldly helm]

Ja, beziehungsweise wovon du redest.

[pseudo otter]

So bleibt es nach den löschen zurück

[worldly helm]

In den Kanal Steht nichts?

[pseudo otter]

Schreibe doch die ganze Zeit, dass er nach dem löschen leer ist

[lunar vector]

why do i cant manage servers

it only says dashboard

[worldly helm]

Ich habe doch nur gefragt, da ich von diesem problem noch nie gehört habe..... Bitte öffne ein Ticket.

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

━━ User's inquiry has been moved to a ticket ━━

[red yoke]

It has the required permission but it still keeps saying this every time i try to send the panel to a channel

[patent thunder]

Hello

I want to add a footter/header image to my tickets

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[limber portal]

^^

[patent thunder]

but I cant find my image link

[limber portal]

Hi, you can add an image link in the box provided

[patent thunder]

and when i do, it doenst work

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Aug 1, 2024, 2:17 PM

[limber portal]

See above

[patent thunder]

What if i want a custom image

I hired a designer and she made a logo for us

[limber portal]

You can upload it to imgur^^

[patent thunder]

Ohh

Okay, ill try it rn

[patent thunder]

I uploaded and got the link but it still dont work

[fierce yarrow]

هذا يتغير ؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

Hey there! Could you show me the link you're using please?

[patent thunder]

Hello!

[restive condor]

https://i.imgur.com/DER8G2L.png

[grizzled summit]

I rarely use the free TT bot. So, does it do transcripts?

[restive condor]

Use that instead

[patent thunder]

OOoh ty

[worldly helm]

Yes 💀

[grizzled summit]

Its not sending them to the channel i specified in the dashboard.

[patent thunder]

it worked

[grizzled summit]

Its being a naughty free bot

[restive condor]

Glad to hear!

[restive condor]

Hey. Any error message? Or just doesn't send at all

[grizzled summit]

no error. just not sending

[restive condor]

Are you using the transcript button?

Automatic transcripts are premium only

[grizzled summit]

that'll do it

THANK YOU @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1031)

[restive condor]

Any time!

[grizzled summit]

thank you @worldly helm

[worldly helm]

Aww :(

[red yoke]

was working fine until i deleted the panel from the channel to send in an updated one and now every time i run the /setup command it says this

[worldly helm]

Hey there, do you mind doing the /debug command?

[worldly helm]

The Ticket Tool bot needs all of these 3 Permissions: Send Messages, View Channel or Read Message History

I would suggest you giving the bot admin.

[red yoke]

it has them like i said it was working fine a minute ago

until i deleted the panel from my channel

then as i was about to re send it, all commands stopped working

[worldly helm]

Wierd, please wait for Staff to assist you. I dont have access to your Dashboards, panels, etc.
Sorry! :/

[restive condor]

Hey there! Ticket Tool is missing the SEND MESSAGES permission for that channel

[worldly helm]

Bro….

That is Crazy

[atomic solstice]

I've seen crazier

[red yoke]

lmao i'm a idiot thanks for this, because i removed send messages from @ everyone in that channel i didnt realise it would do the same to ticket tool

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1032)

[restive condor]

No worries, glad to hear it works now

[jade topaz]

So the claim ticket thing is only for premium???

[restive condor]

Hey there! Yes, claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[red yoke]

is there a way to change the colour of the embed bar

[restive condor]

That's also a premium feature

[red yoke]

Damn changing a hex colour on the side of the embed shouldn't be behind a paywall 🤦

I'm guessing ticket tool isn't open source?

[restive condor]

It is not sadly

[odd flare]

Also hab ein eigenen Server und möchte ein Ticket da da erstellen

[worldly helm]

Okay, was hast du für ein Problem/was hast du für fragen?

[odd flare]

.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

Folge den anweisungen über dieser Nachicht. Wenn du fragen hast kannst du sie gerne stellen ;D

[ocean sequoia]

Any know if its possible to set it up so a ticket can be opened automatically by a json embed?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[tough thicket]

Is there a max number of question for the form feature in ticket tool?

[patent thunder]

Hello! How do I change the color of this message to pink too. I can't find it anywhere!

[worldly helm]

Hey there!
Yes, the maximum is 5.

[near halo]

Is a there a way to switch an open tickets between panels like a switchpanel command

[near halo]

Similar to other bots?

[worldly helm]

Hey there, uhm i dont have premium so i cannot test, but do you mind testing it for me Dashboard -->Messages-->Edit transcript Message. I think that is how you can change the color.

[patent thunder]

only shows this

[worldly helm]

Can you click on Embed Editor?

[worldly helm]

If you scroll down, what do you see?

[patent thunder]

nothing else

[worldly helm]

What about that

Where the button is

[pseudo ravine]

You cant change those messages

[worldly helm]

ohh,okay thanks for telling me Stitch. Noted 🤓

[exotic burrow]

r how can I make a ticket so ppl can report stuff

[worldly helm]

It depens on how you want your panel to look like.

[exotic burrow]

wdym

[worldly helm]

There are different kinds of panels, like dropdown, multi panel or the Normal panel.

[exotic burrow]

Normal

[worldly helm]

So like this

[exotic burrow]

Like this

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[worldly helm]

Follow the guide above ^^

[exotic burrow]

can u send it in English please

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

There you go :D

[exotic burrow]

Thanks,

[patent thunder]

Oh really?

[worldly helm]

if he says so, yes.

[patent thunder]

☹️

[pseudo ravine]

Yep

[patent thunder]

What about, if we added a form and want the embed to display in the ticket. Its always black color, can we change it to pink?

[pseudo ravine]

The automatic one? No

[patent thunder]

Oh

How do we make not-automatic

@pseudo ravine is this auto one?

[pseudo ravine]

Add a new embed, and add the variables

[pseudo ravine]

The 2nd embed is, yes

[grizzled crag]

how can i get the bot to ping a certain role when a ticket is created

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[grizzled crag]

aye thanks gang

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 591)

[pseudo ravine]

You're welcome, glad I could help!

[grizzled crag]

get that number 1 soon gang

[patent thunder]

How do we change it?

[pseudo ravine]

Once that's done, you can disable the auto add answers option

[patent thunder]

Oh

[patent thunder]

how do we get the varieble im so confused

variable

[grizzled crag]

there is no edit msg

is it the edit raw?

[patent thunder]

ohh okay

[pseudo ravine]

That's the Panel Message you need the Ticket Message

[grizzled crag]

where can i find the ticket message tho

[pseudo ravine]

It's in the guide

[grizzled crag]

this is what I see

im guessing this is the msg content?

[pseudo ravine]

Yep

[grizzled crag]

so i just add <@& role id> and im set

[pseudo ravine]

Yep

[little sandal]

after closing a ticket, the member who opened it can still access it and send messages.

how do i fix this?

[patent thunder]

Is it possible to change color of transcripts/

[pseudo ravine]

Nope

[jade topaz]

How do I fix this?

It says I can't open a ticket because the channel limit is cappef

Capped*

[worldly helm]

Hey there!
You have to edit the Closed Permission for the Ticket owner, on your Dashboard.

[little sandal]

its already set.

[worldly helm]

Is that the closed edit button or the opened edit button

[little sandal]

Ticket Owner > Closed Button

[worldly helm]

Wierd, i'll let Staff to assist you, due to me not having access to your Dashboard, panels, etc.

[austere tapir]

bro can u guys do something about this guy??

he just camps 24/7 waiting for someone to deposit to give to his main @worn pebble

[little sandal]

thanks

[iron night]

Gave +1 Rep to @worldly helm (current: #40 - 74)

[austere tapir]

i can't even grind ub cause of this guy

just disable rob

[pseudo ravine]

They aren't breaking any rules

[austere tapir]

bro how am i meant to grind

when he's using alts and waiting 24/7

for someone to deposit

this kid has 20 alts

@pseudo ravine

do smth about my him

[limber portal]

If you have a legitimate report to make, make a report ticket and the mods will investigate it to determine if action needs to be taken.

[austere tapir]

I want my hard earned money back

[austere tapir]

Okay, where could i make that

[limber portal]

This channel is for support with the bot, use the dedicated report ticket in #🎫│make-a-ticket

[exotic burrow]

I made a panel but how do I send the ticket to a channel so ppl can report an issue

[severe parcel]

what to do?

[severe parcel]

Panel Configs -> Press "Send" and choose a chanel

[exotic burrow]

Thanks!

[severe parcel]

what to dooooo

😭

[severe parcel]

@restive condor @pseudo ravine

[restive condor]

Hey there! Dashboard > Panel Configs > Thread Style - Make sure the channel you have selected is still valid

[jade topaz]

Hi

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[near halo]

Pulling this down quick

[jade topaz]

@humble sequoia

[ionic path]

You’ve already been told you’re in the wrong place.

[jade topaz]

No Sorry

What is the right place ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ionic path]

Take a good look at this please ^^

[jade topaz]

I don't know the right place, please help me

[austere forge]

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[ionic path]

We don’t know either.

[restive condor]

Hey there! No, it's currently not possible unfortunately.

The only way would be to manually move the panel to a different category

[near halo]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1035)

[austere tapir]

thanks belxl

[near halo]

I think I figured out how to put in a suggestion, hopefully it gets added

[restive condor]

Yep, we got it. Hopefully 🤞

[ocean sequoia]

Ok I managed to get GSA to make a ticket using text commands, but is there a way to have the ticket contents (like a block of text describing why the ticket was open) that way? Can I use an embed to fill out a Ticket?

Or can I add text somehow that gets added to the ticket?

[near halo]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1037)

[jade topaz]

Thanks

@iron night

[restive condor]

Yes, you can use the {create.reason} variable.

So if you have some sort of form with the other bot, you can have the answers displayed in your ticket message with that variable

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above ^^

Let me know if you have any questions 🙏

[austere tapir]

Where is the rules channel located?

[austere forge]

Hey there 🙂
https://discord.com/channels/509192800865353738/509239005481664524 -> Rules

[austere tapir]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 447)

[sullen raptor]

What's the command in the message to @people after they made the ticket?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

[sullen raptor]

Thank you also how do u this?

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1038)

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

There you go ^^

Let me know if you have any questions 🙏

[sullen raptor]

Thank u:)

[deft geode]

is there a limit of creating panels?
Because i wanted to create several panels for ticket

[regal gust]

حد هنا عربي يقولي ازاي استخدم البوت البضان ده ؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[restive condor]

Hey there! No, you can create as many panels as you wish

[deft geode]

ahh thanks 👍

[ionic solar]

I don't know if this is the right channel, but Ticket Tool keeps doing this, is this an issue with discord or is the bot down?

[austere forge]

Hey there 🙂
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[ionic solar]

Alright I'll see!

[ionic solar]

Thank you very much, the problem was solved!

[verbal iron]

heyy i think i saw a server where when a ticket was opened it had some sort of message that pinged a specific role, there it was a general staff role. it mightve been another bot because i personally didnt find any commands where i could do it, but can you do that with ticket tool?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hey there 🙂

see above

[verbal iron]

alright thanks !

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 448)

[unborn iris]

Hey, I was trying to delete a panel and apperently it doesnt let me. Everytime i try and delete it, it just give me this message.

[austere forge]

Hey there 🙂
It's just a security measure to prevent you from accidentally deleting all your panels.

If you'd like to delete your last/only panel, please create another panel first before deleting the previous one

[unborn iris]

Oh, alright. Thanks.

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 449)

[tough thicket]

thx, is there a way to increase it with premium?

[iron night]

Gave +1 Rep to @worldly helm (current: #40 - 75)

[ocean sequoia]

Can this be used as a statement in a simple command text entry or does using it require a json webhook?

[jade topaz]

Help

I want to get game points but I was banned, could I get unbanned? Plsssss

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worldly helm]

No, there is not.

[hot zodiac]

I can't trade a ticket since the morning

[worldly helm]

What do you mean "Trade"

[restive condor]

No, it should be a simply text command

[hot zodiac]

*crear

[worldly helm]

Is there an error message or something?

[hot zodiac]

I can't create a ticket since morning

[worldly helm]

I got it,are there any error messages?

[jade topaz]

I'm from Brazil please help me

[hot zodiac]

It says add servers and none appear

[quasi cradle]

Well guys I made my own transcripts command with my own bot. Well is it similar to the ticket tool's?

[worldly helm]

This is NOT the server you are seeking.

[worldly helm]

Do you have a screenshot to show?

[restive condor]

@jade topaz Voce está no servidor errado.

Infelizmente, nao podemos ajudá-lo. Desculpas 🙏

[quasi cradle]

Well I never used ticket tool transcript so..

[hot zodiac]

I was supposed to be in a group called fnaf TD support and I'm in this

[austere forge]

Hey there 🙂
It's not quite the same, but it's good for a start!
good work sir

[hot zodiac]

I have been waiting for a ticket since the day they deleted some units

😔

[jade topaz]

Thaks

[worldly helm]

That bot you are showing, is not the normal Ticket Tool bot.

[hot zodiac]

then what is?

[worldly helm]

These are.

[hot zodiac]

The first ticket they made sent me to that

[pseudo ravine]

It's a different bot

[austere forge]

You are on the wrong support server

[pseudo ravine]

Tickets and Ticket Tool are 2 separate bots

[slow rover]

ticket tool is better ngl

[hot zodiac]

I'm Spanish, sorry

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[slow rover]

Tickets y ticket tool no son el mismo bot. este servidor es sólo para ticket tool, no para tickets

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[quasi cradle]

Well can you maybe.. Send me a picture about the website that ticket tool creates. Not asking for it, but it would be a huge favor.

[tough thicket]

ty

[iron night]

Gave +1 Rep to @worldly helm (current: #39 - 76)

[austere forge]

Example of the transcript webpage of a ticket deleted as an HTML file (the beginning)

Unfortunately I won't be able to help you further as you don't need any help with Ticket tool 🙂

[quasi cradle]

Thanks so much. 🙂

[iron night]

Gave +1 Rep to @austere forge (current: #11 - 451)

[hazy nymph]

heyy, does anyone know how i can change the color of the embed? the only part i can change is the main message thing, i claimed my one week premium but still nothing works, the add field button doesnt work, i cant press anything, does anyone know how to change it?

[austere forge]

Hey there 🙂
This is a premium feature to change color embed

[hazy nymph]

i claimed my one week premium but it still doesnt work, so im just a bit confused and i wanna change it before it my premium expires :)

[austere forge]

alr, can i get your server ID or name pls ?

[hazy nymph]

1231088935661207572

[austere forge]

ty, F5 your page and retry 🙂

this should work

[hazy nymph]

alr thank you sm!!

it worked :D

[austere forge]

You're welcome, glad I could help !

[rare lodge]

i got a question

i have 3 ticket open options, and i was thinking about creating a 4th for a certain seperate role which is my vip members for fast support, but is their a way i can knock out 2 birds in 1 stone with just 1 embed?

[worldly helm]

Sure, there are 2 options to do that.

First one is Dropdown and the 2nd one is Multipanel

Hello!
I don't exacly understand what you mean, do you mind providing a screenshot?

So erm, i would love to help you... But i dont quite understand what the issue is your are facing.

[stuck stratus]

Do you mean the ticket panel is showed on the appeals server but not your actual server

Do you want two panels

[worldly helm]

@stuck stratus lets not help one person together.

[stuck stratus]

Passive aggressive but ok

Just tryna be nice

[worldly helm]

Sorry, shouldnt sound that aggressive. Thanks for your help, but one Person is enough to help 🙂

hmm, i still dont understand what the issue you are facing.

I am a real human. Do you maybe have a screenshot to provide for me to understand your issue and helping you?

[slow rover]

i am a robot

[worldly helm]

If you want to we can go in the "Community Support" call.

Then what do you mean with live assistence?

I am trying to help you, but i dont understand what you need/want.

Okay, but i dont know your Situation, that is what i am trying to ask.....

That sounds good.

Doesnt matter.

1: Give the Ticket Tool role all of these permissions "Send Messages, View Channel or Read Message History"
2: Follow the guide i link send in this chat.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[worldly helm]

Follow the guide above ^^

[sullen raptor]

Can anyone walk me through this?

Like how u get it and how to implement it?

[hybrid oxide]

It says my members don't have permission to open tickets?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[worldly helm]

Heyy!!
Follow the guide above ^^^

[worldly helm]

Hey there!
Go to your Dashboard --> Buttons --> Create Ticket --> Allowed Roles ~ Select your wanted role

[hybrid oxide]

Thank you.

[iron night]

Gave +1 Rep to @worldly helm (current: #39 - 77)

[sullen raptor]

Thank u pookie

[iron night]

Gave +1 Rep to @worldly helm (current: #39 - 78)

[high bolt]

how to switch embed editor 1 and embed editor two, like switch there places?

[jade topaz]

hello

anyone could tell me why when i try to claim a ticket it says “claiming is not enabled”

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pseudo ravine]

Hey there. Unfortunately that's not possible

[shut bolt]

Even though we do not support it currently via UI. If you'd like to give it a try you can use the JSON Raw editor and reorganize the embeds if your server has premium @high bolt

Tho I only suggest doing that if you have an understanding of what JSON is and if your embeds are too complex. If they are simple then probably changing them manually would do the trick

Hope that helps

[jade topaz]

how much does ticket tool premium cost

[shut bolt]

If you purchase it from our website today, it will cost you $6 monthly or $66 annualy -> https://tickettool.xyz/premium . However if you buy it via Discord it will be $8 per month, our website later on this year will also be that price later this year to meet the Discord policies for monetization

[jade topaz]

thank you!!

[iron night]

Gave +1 Rep to @shut bolt (current: #1 - 1392)

[shut bolt]

No problem! Thanks for choosing Ticket Tool :D

[iron night]

Gave +1 Rep to @spark cliff (current: #328 - 1)

[jade topaz]

Anyone know the payment methods to buy premium?

[daring turtle]

He knows what he knows

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $24 per 3 months. ⚠️
$72 per year.

-# (If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Ticket Tool:
$6/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

-# [e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

-# 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

-# MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[gilded verge]

@jade topaz, or directly on discord

[shut bolt]

Or

Our website

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @gilded verge (current: #9 - 530)

[gilded verge]

oh yes indeed

[shut bolt]

We actually would rather if you purchase it on our website -> https://tickettool.xyz/premium as this allows you to have full control over your subscription while Discord subs are limited :D

[buoyant karma]

how do i create someone ticket for them

like the user i put is owner of the ticket

there was command for it but i forgot what it is

[idle flint]

you can use the $new <user ID> command (obviously including their user ID)

[buoyant karma]

okkk ty

[iron night]

Gave +1 Rep to @idle flint (current: #20 - 304)

[latent flower]

Hi Guys, just duplicated a Panel, changd the name and added that to my otbher panel where I now have around 20 attached panels. But somehow it doesnt get added on the server when I create it, only the other panels. Any ideas¿

even when i remove panels, save, and send it again, nothing changes from before. No idea what to do, seem like I cant edit. Even duplicating the hosting panel and editing doesnt help

[lusty shale]

How do I make bold text? inside of THE panel?

[restive condor]

Hey there! Use two asterisks around the text
**hello** -> hello

[lusty shale]

TY

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1039)

[restive condor]

Hey there! Apologies for the wait

Are you still having this issue?

[latent flower]

yeah @restive condor

[restive condor]

Could I get your server name or ID please

[verbal iron]

what does disabled channels and allowed channels mean? also, does disabled roles mean who cant see the ticket when someone opens one?

[latent flower]

1062339623348609077

[restive condor]

Hi there. The channels where that command can be used/not used

[safe sapphire]

hi yall how to set a cattegory for the tickets to be in when created

[restive condor]

Hey there! Dashboard > Panel Configs > Category

[safe sapphire]

l;emme check

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[restive condor]

Which panel is the one with the other panels attached?

[latent flower]

"Brickken Team Support Board"

[restive condor]

That panel has 15 panels attached. So when you attempt to attach a 16th, does it let you save?

[latent flower]

It does, but also it doesnt update when I say remove a few and send it again to the same channel we have it in.

[restive condor]

Have you applied those changes already? i.e Is this ready to be sent?

[safe sapphire]

uhhh these r not the ones i sent i sent other ones

[restive condor]

What exactly do you mean?

[latent flower]

no, I can set it up now? Just need to add like 1 more

[safe sapphire]

you see

[restive condor]

That's a dropdown menu. Each dropdown option has its own panel.

One of your panels will have that list of panels shown in the Dropdown Style section on the Dashboard

[restive condor]

Yep, go ahead and add it and try to resend it

[verbal iron]

alright, i got that figured out! thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1040)

[restive condor]

No problem!

[safe sapphire]

Also how to make when u open a ticket it pings certain roles? And also how to set up text when it opens a tixket into its wbhook

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

See above ^^

[safe sapphire]

thanks, another question tho.. how to make it different for every dropdown selection? Sorry im kinda new

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1041)

[restive condor]

No worries. As I said, each dropdown option has its own panel. So simply go into the corresponding panel and apply the changes 😄

[safe sapphire]

Nono, ik, in the tixkets panel, theres these^

[safe sapphire]

.

And i want each to have a different message

[restive condor]

Yes, but you would have made something like this to create the dropdown

[safe sapphire]

ik last time i had a server you could set it up on discord using a slash command lmfao

[safe sapphire]

I do have that i think

[restive condor]

Perfect, then check which option corresponds to which panel

[safe sapphire]

thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1042)

[latent flower]

tried now and still doesnt work. Also for example duplicated a panel, and swapped them but it still attach the old ones

[safe sapphire]

oh… Another question- how to make ppl claim the ticket? Like there’s a button right?

@humble sequoia

[restive condor]

Can you try sending it with the $panel command? Should be $panel 20

[restive condor]

Claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[safe sapphire]

Oh okay

[latent flower]

same issue remains

[restive condor]

Alright, I'll bring you into a ticket as I'll need a server invite

[humble sequoia]

━━ tejland's inquiry has been moved to a ticket ━━

[safe sapphire]

@restive condor wont let me edit these

OH IM SORRY

[restive condor]

Full customisation of the embed messages require premium. You can edit the embed's main body though

[safe sapphire]

oh lmao sorry

[restive condor]

No problem

[safe sapphire]

Hey i set up the text but it doesn’t work lemme send a ss

[restive condor]

Can you screenshot what is sent on Discord?

[safe sapphire]

Mhm

[restive condor]

Make sure you applied this to the correct panel(s)

[safe sapphire]

Yes i did

[restive condor]

Could I get your server name or ID please?

[safe sapphire]

Mhm

1260738623763120130

[safe sapphire]

anything you found?

[restive condor]

Sorry for the wait. It looks like you only applied this to Panel 1 & Panel 2

The rest of your panels still have the default one

Just note again that each dropdown option has its own panel. You must edit individually per panel

[safe sapphire]

yes ik but i only send the panel2

The others have been created by mistake

[restive condor]

None of your dropdown options are using panel 2

All resulting in the default embed

[safe sapphire]

oh

Um how do i do that….

[restive condor]

Which dropdown option do you wish to edit?

[safe sapphire]

all

Like support should say:

Tell us the reason you opened this ticket please!

In the embed

etc.

[safe sapphire]

Also how do i enter that screen

[safe sapphire]

OHH i saw

[restive condor]

Each of the options in your dropdown menu is linked to a panel. See arrows

[safe sapphire]

Can i link it all to 1 panel?

[restive condor]

Therefore depending on which you'd like to edit, you would go into that panel specifically

[safe sapphire]

Ohh eait i understand

[restive condor]

No, a dropdown menu is just a combination of panels. Each one must have its own panel

[safe sapphire]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[crimson coral]

who's the owner ?

[swift trout]

is there a way to change how the tickets are named? So instead of ticket-001, it could be (nameofticket)-001

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

Hey there 🙂

see above

[swift trout]

does it require premium?

[austere forge]

yep

[swift trout]

ah ok

can I make a single embed, with 5 buttons attached, each button will open a differently named ticket and ping different people?

[austere forge]

sure, you can use multipanels option

see below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[austere forge]

for pinging staff every time a user opens a ticket see below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[swift trout]

i’m trying attach the panels to a main panel. i can only attach 2 out of the 3. the third panel isn’t showing up

[austere forge]

use the sync button on your Dashboard

[swift trout]

it’s still not appearing unfortunately

[austere forge]

If you try to attach the main panel, this is not possible as it is considered to be your main panel, so it cannot be selected

[swift trout]

is the main panel the one with the 1 next to it?

[austere forge]

correct

[ocean sequoia]

Ok sorry to be dense but when I make a command ticket “$ticket @lordonyx any text after the name” it doesn’t put any text in the actual ticket.. same with “$ticket @lordonyx {create.reason} any text here” same result, i get a ticket from that user with no additional text as to why

So how do we use the variables in a text command, i guess is my question.

[restive condor]

Hey there! Make sure to use the {create.reason} variable in your ticket message so it outputs the reason provided in the command usage

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[gentle kraken]

Hey my server dont update on dashbord (i have perms and everything)

[ocean sequoia]

Ahhh.. that must be the step I was missing .. thank you

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1044)

[restive condor]

Hey there! See below please

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[gentle kraken]

ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1045)

[ocean sequoia]

Ok last question for a while I hope, how do I increase the limit of tickets one person can create for a particular ticket type?

[restive condor]

Dashboard > Panel Configs > Limits

[ocean sequoia]

Ok I lied.. the claim button doesn’t want to show up in my command created tickets, i only see a close buttton?

Configs look like it should be there?

[restive condor]

Have you enabled claiming for that specific panel?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[ocean sequoia]

Lol, of course not

[coarse shale]

How can a Admin can delete the ticket? there is a new admin at my servidor and the delete botton doesnt show to him

[ocean sequoia]

Thanks again @restive condor you are the best

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1046)

[restive condor]

No problem!

[restive condor]

Hey there! Does it show for everyone else but that admin?

[pearl venture]

whoops

bot is down

[restive condor]

Hi, can you use the /debug command please

[pearl venture]

ok

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[pearl venture]

ok i'ma see

done

@restive condor thank you

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1047)

[coarse shale]

it was fixed, new tickets now he can delete, just the old ones because he turn into admin today

thanks a lot!

[tough thicket]

I am trying to have ticket tool reference channels in the message when a ticket is opened. How would I do that? Would I use these?

[deft geode]

How to reorder panels?

[weary viper]

.

[odd night]

Hi I'm a moderator on a server and suddenly I don't have access to the ticket anymore even with full access

[restive condor]

Hey there! That only mentions the specific channel the variable is in.

To mention channels, use the <#channelID> format. The easiest way to get this is using the id command on your server

$id #💬│general-chat

[humble sequoia]

<#509238831547940885>

#💬│general-chat

[restive condor]

Hey there! Re-order them how exactly?

[restive condor]

Hey there! What exactly do you mean by full access?

[odd night]

I have full access to the ticket to see and respond

[restive condor]

You either got removed or the ticket was deleted

[odd night]

Yes I think I was removed but there are only 3 of us to have the permission and no one removed me and they have to add me manually now

[deft geode]

i want to re-number the place of the panel
i want the panel place to be the First instead of the Second

[restive condor]

They can use the $add command to add you.

The bot doesn't just remove certain users from tickets. Someone must have removed you. Please check the audit log

[restive condor]

Is this in a dropdown menu?

[mellow sage]

Is there a limit to number of active or new ticket creation on premium version ?

[odd night]

Thx

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1049)

[tough thicket]

so in the message box i would do for instance [#💬│general-chat](/guild/509192800865353738/channel/509238831547940885/)

[deft geode]

No

[restive condor]

Hey there! There are not, other than Discord limits.

• A server can't have more than 500 channels at once
• A server can't create more than 2,000 channels per day

[restive condor]

Just in the panel dropdown?

[restive condor]

In this example, yes

[tough thicket]

awesome thx

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1050)

[mellow sage]

Noted. So this error is just for category allocation and users can continue creating tickets ?

[restive condor]

That's right. Discord has a limit of 50 channels per category, once you have reached such limits tickets will be created at the top of the channel list. Unless you setup overflow (additional) categories

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[mellow sage]

Got it. Thanks alot mate!

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1051)

[odd night]

Yes but they have to give me back every time there is no solution to put me permanent

[restive condor]

No problem!

[restive condor]

So you are being removed from all tickets?

[odd night]

Yes all except what I answered

[restive condor]

So all tickets except the ones you have answered?

[odd night]

Oui

[odd night]

Yes

[restive condor]

Can you double check the id:customize channel, but in your server and make sure you're following your tickets category

[restive condor]

No, it's not possible to re-order those. They are shown by date of creation

[snow yacht]

What do I do from here?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! See above ^^

[snow yacht]

Thx

[snow yacht]

I’m still confused

[restive condor]

Use the ''Add Item'' button to add options to your dropdown menu

Each dropdown menu option must have its own individual panel

It should look something like this

[snow yacht]

I’ve done that part

[restive condor]

Have you added all the dropdown menu options you'd like?

[snow yacht]

The hell it didn’t save

[restive condor]

Make sure to use the ''Save'' button after making changes

[snow yacht]

I swear I did

Okay after I do that again what should I do?

[restive condor]

Once that's done, you can simply go back to the main page and send your panel usign the ''SEND'' button

[snow yacht]

Okay

Okay this is dumb I saved the panels each time I made them now there all gone

I’m using a different bot

[gentle belfry]

how there are all gone.

Didnt Happend to me . . .

[snow yacht]

Idk they vanished I clicked save after each one because I can’t make another one till it’s saved

[gentle belfry]

I Think Idk i am not responsible For that
@Staff

[restive condor]

You're most likely not saving correctly or refreshing the page, sending you back to first panel

[waxen dust]

Hey, if you close a ticket and transcript it, then delete it. Is it possible to re-open that ticket?

[worldly helm]

Hey there!
No, its not.

[old flame]

Need help I bought premium and k can’t go in the setting

With owners account don’t work

[waxen dust]

Okey thank you, that’s all needed for an answer. I couldn’t find that option so I thought I needed to ask.

[iron night]

Gave +1 Rep to @worldly helm (current: #39 - 79)

[restive condor]

Hey there! Could I get your server name or ID please

[old flame]

I write it in ticket

[old flame]

Can u watch

[restive condor]

it seems like you have enabled the premium bot but have not invited it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Please invite it ^^

[old flame]

Ahhh

Okay Ty

[old flame]

I can’t switch

Anymore💀

[restive condor]

Click on the hyperlinked text 'here' to get a bot invite

[old flame]

Where?

[restive condor]

In the embed message ^

[old flame]

Ty

[restive condor]

No problem!

[rocky mortar]

can someone assist me please?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[rocky mortar]

fair enough

i have the ticket tol and everything in a little personal server I made and it's saying support is on the way, but im confused if I should give a explanation f my problem to the bot like making a thread so whoever talks to me can see what my problem is

i just want my account back man 😔

[gilded verge]

just to be clear... are you sure that your problem is related to Ticket Tool Discord Bot ?

[rocky mortar]

i mean yeah

is that not how you contact discord support?

[gilded verge]

we're not distributing any accounts/games or else so message confused me

[rocky mortar]

mb

but as i said my goal is to get my old discord account back

[gilded verge]

wait a sec... but if that's the case then why you're here when you should submit a request to the Discord on dis.gd/support ???

[rocky mortar]

very good question

i didnt know about that

[gilded verge]

problems related to discord should go only to the staff, not some discord servers 😕

[rocky mortar]

my apologies

[gilded verge]

accepted, but please remember to read where you joined ^-^

[severe sable]

How do i make a custom command with ticket tool and make it send a custom message with the command

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worldly helm]

What is the difference between those?

[restive condor]

Hey Lias!

Strict is for exact matches.
Basically simple custom commands, you must match the trigger exactly in order for it to work.
Example: bot would only trigger on bot

Wildcard would trigger when the trigger is anywhere in the message. & you must put asterisks around it.
Example: *ping* would trigger on ping but also camping, pinging, pings

Regex is a more advanced system (I don't have much knowledge on it 😅) which requires a bit of knowledge. It's pretty much sequence of characters that specifies a match pattern in text.
One regex expression could trigger many things, and many characters.
So a specific regex for ping could also capture, pp1ing p1ng pinng pngg
A regex we use would be: ^\$(avatar|whitelabel(s)?|custom(_bot)?)$

So it triggers on $avatar, $whitelabel, $whitelabels, $custom, $custombot,
If you wanna get started with Regex https://regex101.com/ would be the best

& If you want to read the documentation on these three you can do so at Ticket Tool Documentation - Custom Commands

It has more detail, pictures and is probably easier to understand than what I just wrote 😅

[torn spoke]

My closed tickets are not moving down anymore

to a other category

mistake by me? But I didn't change anything

[worldly helm]

So uhm, i understood everything, but the website (https://regex101.com/)
Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1053)

[restive condor]

Haha, it's quite tricky to understand at first. I don't know much about it either 😅

[restive condor]

Hey there! How many channels are currently in the closed category?

[torn spoke]

50-100

[restive condor]

Discord has a limit of 50 channels per category. Ticket Tool limits it to 45.

If you have reached such limits, tickets won't moved to the closed category.

I recommend you setup overflow categories so once your main one is full, closed tickets can be moved there

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[torn spoke]

aaa

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1054)

[torn spoke]

Automatic closing works 100%?

[restive condor]

Yes, automations are working

[torn spoke]

I did set it to 2 days

[primal verge]

hi all

looking for some help

[torn spoke]

something wrong?

[restive condor]

That just sends a custom command but doesn't actually close the ticket

[primal verge]

im trying to create the ticket tool on my server but i want it to automaticaly open the ticket app when a user klicks on ticket support

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above how to setup Ticket Tool ^^

Let me know if you have any questions 🙏

[primal verge]

ok i will look thank you

[torn spoke]

How do I change it? To automatically close after 2 days

[restive condor]

Instead of ''Send Custom Command'' set it to ''Close Ticket''

[torn spoke]

ah alright

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1055)

[torn spoke]

ah and do I need to wait 2 days again so it gets deleted? Or do I need to manually delete which are already closed

[restive condor]

They won't be automatically deleted, just closed

If you want them to be automatically deleted once closed, disable TWO STEP TICKET in your Dashboard > Panel Configs > General

[torn spoke]

I need to disable two step ticket so it can get automatically deleted after 2 days?

[restive condor]

That would make all tickets automatically delete once closed, but you could simply set the automation to ''Delete Ticket'' instead of ''Close Ticket''

[torn spoke]

alright Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #2 - 1056)

[twin sentinel]

Are you unable to see the console / dashboard of a server without the administrator permission? I have Manage Server but am unable to see the dashboard.
Ping on response

[worldly helm]

Hello @twin sentinel
No, either you have the admin role OR you get Dashboard access by the Owner.
Guide:Dashboard-->Server Configs-->Dashboard Roles

[twin sentinel]

Thank you!

[iron night]

Gave +1 Rep to @worldly helm (current: #39 - 80)

[worldly helm]

You're welcome

[still wigeon]

How can i change the pfp and name of the bot on my server?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[worldly helm]

And uhm, what can i do with this?

And just to test. I set it up that if you ping the dyno role the message pops up like here.

The server i am using this for is my Ticket Tool Test server. I do not want to copy yall ideas.
But how to when you ping a person with a certaint role, the message pops up. E.x: If i ping Ticket Tool, and the Bot has the "Dyno" role, the message pops up aswell. again i just want to know so i have a better feeling. I don't want to copy ANY ideas.

[pseudo ravine]

Not possible with how Custom Commands work

[worldly helm]

How are yall doing it then?

[pseudo ravine]

@iron night

[worldly helm]

Ohh right, sorry

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 593)

[charred atlas]

I want to create something like this but when I tried to its create it seperatly please help

[worldly helm]

What exacly?

[charred atlas]

Here is the one I created but I'm trying to join everything together

[worldly helm]

Enable select style

[vivid pelican]

press the dropdown style

[charred atlas]

Yes I did this but still not working

[worldly helm]

Above the panels?

[charred atlas]

What did you mean?

[worldly helm]

Enable: Enable select style

[vivid pelican]

tbh i also need help

[worldly helm]

Update the channel

[charred atlas]

Will I have to disable it?

[worldly helm]

Update the panel now.

[vivid pelican]

hey, sorry for interfering but can you help me on something or should i create a ticket

[charred atlas]

How will I update it please

[humble sequoia]

@vivid pelican, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[worldly helm]

Hey, sorry. I have go now so i cant help you…ask other staff

[vivid pelican]

alright, no problem

[worldly helm]

Being on your dashboard, click update

[west fractal]

Does anyone kno how to make it so It pings a role when a ticket is opened

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[worldly helm]

…..

[charred atlas]

I do update it now but it saying this

[worldly helm]

Click on update panel

[charred atlas]

It says message not found to update

[worldly helm]

Click on send

[charred atlas]

When I click on send, It created another one seperately

[worldly helm]

Hey. I am really really sorry!
I really have to go now. Sooo sorry! Please wait for someone from staff to assist you.

Sorry again

[charred atlas]

No problem thanks btw

[slow rover]

hey, im willing to try and help, tho i didnt follow the conversation 😅, what seems to be the problem?

[charred atlas]

I can explain to you

[slow rover]

sure 🙂

[charred atlas]

I want to create something like this but when I tried to its create it seperatly please help

Here is the one I created but I'm trying to join everything together

The problem is that I dont know how to join it together

To make something like this

[vivid pelican]

can i try helping, too? i recently figured this out today

[charred atlas]

I would be happy with that

[vivid pelican]

when you did this, did you press save

[vivid pelican]

wait oh i think i found out why it isnt working

[worldly helm]

Soo sorry for the wait again, but you have to select the panels for every dropdown option

[vivid pelican]

yeah, here

[charred atlas]

Oh let me try that :)]

[worldly helm]

Yes, that has to be the issue. For every option you need a different panel, because of all the different custom things you can add.

[charred atlas]

Yes tysm i'ts working now but I have another problem 😦

[worldly helm]

The Ticket Tool bot is missing permission.
I would suggest you give it admin.

[charred atlas]

Look at whats its telling me when i'm texting me

[vivid pelican]

does anyone know how to edit this?

[worldly helm]

Hey, see below :)

[charred atlas]

Oh let me try it out

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[charred atlas]

It's working now thank you so much

[worldly helm]

you're welcome. and sorry again for the wait!

[vivid pelican]

I am confused about this, what does it do exactly? how does it look like

[worldly helm]

Let me give you an example.

[charred atlas]

No problem 🙂

@vivid pelicanthank you too 🙂

[vivid pelican]

can you show it when it's not enabled?

[worldly helm]

if not enabled. it just shows nothing, atleast when you dont have the `{create.form.x} in your Ticket Message

[vivid pelican]

are you talking about this?

[worldly helm]

Yes i am.

[vivid pelican]

I have no idea how to edit/remove the {create.form.x} when you say this

[worldly helm]

on your Ticket Message

[vivid pelican]

that's weird, it always show another embed no matter if it's enabled or not

[worldly helm]

Can you show me a SS of your Ticket message please?

[worldly helm]

Yes, if you want your Form to be added to that you have to add {create.form.1}

[vivid pelican]

in the description?

[unreal mirage]

i need help on ticket tool

[worldly helm]

in the msg itself, at "what is the reason for needing support?"

[pale vortex]

سلام عليكم

Hi is there any one can help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[slow rover]

^^^^

[slow rover]

^^^^

[pale vortex]

How can I make like this to my server
If you can speak Arabic it's become better

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[worldly helm]

Hey!
see above ^^^

[pale vortex]

Speak Arabic

I don't understand what you are saying

[vivid pelican]

i have an issue, i disabled the form but it still shows this when i try to create a ticket

[worldly helm]

لا أعرف اللغة العربية، إذا كنت تريد الدعم العربي يرجى فتح تذكرة على #🎫│make-a-ticket

[worldly helm]

Wierd, are you sure you disabled it for the right panel?

[vivid pelican]

ohhh i got it now, i forgot each panel has their own settings in a dropdown style

[worldly helm]

;)

[vivid pelican]

is there a way to preserve images in transcripts?

[worldly helm]

I dont think so,no.

[vivid pelican]

do you know how long they last?

[worldly helm]

Transcripts?

[vivid pelican]

images within a transcript

[worldly helm]

What images?

[vivid pelican]

for example, this is a transcript from months ago but the images disappeared

[worldly helm]

What image used the be there

[vivid pelican]

i don't have the image anymore, but it was just a screenshot of a trade done in a game

[worldly helm]

wierd, do you mind clicking on the "[?]"

[vivid pelican]

yeah, i tried that and it just shows up as this

[worldly helm]

I am note sure about that issue, never heard about it. Please wait for Staff to assist you with that issue of open a ticket at #🎫│make-a-ticket !
Sorry.

[summer gazelle]

@worldly helm hi. how do i get to panel configs. i cant find it

[worldly helm]

Hey! If you head to your dashboard, on the left side are some options, one of them are panel configs

[vivid pelican]

Is there a way that I can change the color?

[bronze badger]

$help

$help

[pseudo ravine]

Please use random bot commands in #🤖│bot-spam

[wanton cipher]

@pseudo ravine

sry ma bad

im having problems mentioning moderator in the text message in the ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[shell quartz]

With premium will transcripts save the private thread that is attached to each ticket?

[pseudo ravine]

Hey there. I don’t believe it will

[west fractal]

How do i make a ticket have a Embed

[shell quartz]

alright, thank you

[iron night]

Gave +1 Rep to @pseudo ravine (current: #7 - 594)