🆘│community-support

[austere forge]

^^

[hidden onyx]

yo how do i make it so when someone selects one of the dropdowns in the ticket embed, it renames the ticket to that dropdown that they selected

[austere forge]

Hey there : )
Unfortunately the option to rename ticket channels is a premium feature

[hidden onyx]

dang alr all goods

[austere forge]

have a nice day

[mystic storm]

Heya, I'm having an issue with TicketTool whereby it says "Missing Permissions" when I try and use the /add command, I ran /debug and get green checks for everything... I briefly enabled Administrator role to the TicketTool role and then the error went away. However based on what I've read this permission is not required for the bot to function nor would it be best practice to leave it in that state.

Are there any troubleshooting steps I could take to try and remediate the situation?

Thank you in advance 😀

^ I should mention /remove command works fine, it removes the user but they cannot be re-added.

[pseudo nova]

You must have the necessary permissions to modify the server dashboard.
I want it to be like thisMention support

What am I worth now?

[restive condor]

Hey there! That's correct, admin is not required.

Could I get your server name or ID, so I can take a look?

[mystic storm]

1216434470656282635

[restive condor]

Hey there! Do you have access to the Dashboard for the server you're trying to make these changes in?

[restive condor]

Is this happening with both panels? Or just one

[mystic storm]

both

[restive condor]

Alright, can you please enable ''SEND TEXT TO SPEECH (TTS) Messages'' for Ticket Tool's role

& It seems to be missing the ''Add Reactions'' permission

[mystic storm]

okay, i've added both permissions and still getting the same error unfortunately.

[restive condor]

Are you testing this in a brand new ticket?

Also please make sure Ticket Tool has the TTS Messages permission for the category (if you have any overrides)

[mystic storm]

yep just added the permissions for TTS and reactions to the category as well and have tried with a brand new ticket, same error :(

[restive condor]

Interesting. I'll bring you into a ticket as I'll need a server invite 🙏

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

See above ^^

Let me know if you have any questions 🙏

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 790)

[jade topaz]

hey

quick question

is it somehow possible to use this in a embed message from ticket bot?

this big letter thingy

[restive condor]

Hey there! Yes, it's possible

[humble sequoia]

Discord Markdown Text

Below cites basic Discord Text Markdown/Formatting. Replace the text below with your own!

See this Discord Help Article for other markdown questions and combining markdowns.

<:Numbericons1:1018864164032225340> Italics (Cntrl + I)

*Copy me for italicized text!* -> Italicized text!
_Copy me for italicized text!_ -> Italicized text!

<:Numbericons2:1018864168041971712> Bold (Cntrl + B)

**Copy me for bold text!** -> Bolded text!

<:Numbericons3:1018864171783303208> Underline (Cntrl + U)

You must add 2 underscores on both sides of your text to get the underline text
__Copy me for underlined text!__ -> Underlined Text!

<:Numbericons4:1018864175155519538> Strikethrough (Cntrl + S)

~~Copy me for strikethrough text!~~ -> Strikethrough text!

<:Numbericons5:1018864178632605786> Spoilers & Hidden Text

||Copy me for hidden text!|| -> ||Hidden text|| (Click to reveal)

<:Numbericons6:1018864182558466058> One Lined Codeblock

You can add 3 backticks instead to get multi lined codeblock.
`Copy me for codeblock text!` -> Codeblock Text!

<:Numbericons7:1018864186727604354> Hyperlinking and Hidden Links

[Copy me with your link](yourlinkforhidelinks.com) -> Ticket Tool!

<:Numbericons8:1018864190296961159> <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> <:beta1:1022173658610946182><:beta2:1022173656492810340> Headers!

Header markdowns may not work with ticket tool features.
# Largest header!
## Small header!
### Even smaller header!

[jade topaz]

Yeah but im trying this and its displays like: # test

Not the header thing being bigger

[restive condor]

It will only work in the ''embed description'' field and additional fields

It won't work in the Author Name or Title Text fields

[restive condor]

Ok, it seems not to be displayed on the Dashboard preview but it should post correctly on your Discord server

[jade topaz]

Ohhh okayy

[jade topaz]

@vampy_s2 @humble sequoia @humble sequoia @humble sequoia @humble sequoia @humble sequoia @humble sequoia @humble sequoia

[restive condor]

Please do not spam.

How can I help?

[jade topaz]

Wie kann ich ein Video machen von den Sachen bei maji gekauft habe machen

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den Ticket Tool Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[soft cape]

Where do I type {close.reason}?
I'm looking on the dashboard and can't see where the transcript message is.
Thank you

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 467)

[soft cape]

It also says in my roles in this server, that I have premium?
But the premium options are greyed out for me.
Please could someone look into this for me?
Thank you

[austere forge]

Hey there : )

If you had a premium role, this indicates that you have a server to which you have subscribed

The server you currently have premium on is Lascivious - NSFW 18+ you probably took the 7 day trial and our bot detected it, so you had access to the premium role here.

[visual aurora]

I’ve been trying for 2 hours, I have no idea what this means or how to fix it can someone help 😞

[austere forge]

Hey there : )

This role cannot be added to a user, it is reserved for the Ticket tool bot.

[visual aurora]

Ooh, I was trying to add my staff into the bot so they could see and manage tickets but ig i've been doing it the wrong way lol

[austere forge]

don't worries haha :D

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

see above

[visual aurora]

Tysm! 🙂

[austere forge]

You're welcome

Let me know if you have any questions

[jade topaz]

hello

How can I view the records of deleted messages in my ticket box? I'm running a Discord channel, and I need to restore the ticket chat history.

[austere forge]

Hey there : )

If you want to view the history of your tickets after they have been deleted, there is a Transcript option which allows you to do this.

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[jade topaz]

Is dropdown menu free or paid?

[austere forge]

Hey there : )
free

[jade topaz]

ty

[iron night]

Gave +1 Rep to @austere forge (current: #21 - 282)

[austere forge]

You're welcome

[cunning fox]

I added a ticket to my server but I cannot use it.

can you help me

[austere forge]

Hey there : )
could you use /debug in same channel pls

[austere forge]

make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[cunning fox]

It didn't happen

Did I make a mistake on the site?

[austere forge]

Go to settings channel > permissions > role > Ticket tool - and set perms here

[cunning fox]

it didn't work

[prime abyss]

i got banned, how do i get unband

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[soft cape]

Lascivious is not my server. It belongs to my friend. Maybe its because I have temp staff access there.

Thank you for explaining though:)

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #20 - 283)

[soft cape]

Can someone help me with this please?
Thank you 🥰

[crimson canopy]

Panel Config > Messages > Transcript Message

[soft cape]

Thank you

[iron night]

Gave +1 Rep to @crimson canopy (current: #319 - 1)

[austere forge]

make sure you have correctly set the perms I have mentioned to you

[soft cape]

I typed $close testing to see if this works

But the close message did not show in the ticket log. Plus you can see {close.reason} in the ticket too.

I think I put it in the wrong place?

[crimson canopy]

You are editing the ticket message not the transcript or close message, were you aware of that

[drifting sand]

Why is locked "edit opened message" "edit closed messages" and more?

[crimson canopy]

Because those are premium features.

[soft cape]

My bad! Thank you!

[iron night]

Gave +1 Rep to @crimson canopy (current: #196 - 2)

[soft cape]

Those must be premium features as I cannot select those options.

[tacit ivy]

Hey guys, how do I set/add permission levels?

[restive condor]

Hey there! For what specifically?

[tacit ivy]

well it seems like when someone else claimed it ticket it's not possible to be deleted by a manager so kinda looking to bypass it without giving like the server-admin per

[restive condor]

What does the bot reply with when a manager tries to delete a ticket?

[restive condor]

Do they have permission to use it when the ticket is not claimed?

[tacit ivy]

Yeah they do

[restive condor]

Alright, it seems like you have the ''Only the claimed user can use ticket options'' enabled

Everyone without administrator permissions or a Dashboard role is affected by this

Either disable the option, or you will need to give them one of the above

[tacit ivy]

Alright thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 791)

[obsidian cape]

Hi , I have a question. How can one tweak categories permissions with the bot? I want to make a role that is able to see only closed tickets. I tested it out with the role being able to see via category permissions with the server settings but no dice

[paper tendon]

ابحث عن الدعم باللغه العربية

[austere forge]

Hey there : )

You can add the role you want as Additional Roles in the __Dashboard > Panel configs > General __.

Edit Permissions > Additional Roles Permissions > EDIT OPENED view channel
and modify EDIT CLOSED > View channel

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[paper tendon]

What is that mean?

[restive condor]

Hey there! Discord has a limit of 500 channels per server.
It appears that server has reached such limit.

Please contact server staff for them to clear tickets, in order for new tickets be created

[paper tendon]

That means there 500 time to use only per day ?

[restive condor]

No, 500 channels to use at once

Server staff will have to delete either tickets or normal channels to free up space

[paper tendon]

Oh okay thank you mate ❤

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 792)

[restive condor]

No problem

[deft geode]

How to edit ticket Name?

[restive condor]

Hey there! Dashboard > Panel Configs > Ticket

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[deft geode]

Thanks

[jade topaz]

hey

can i switch my premium

[restive condor]

Hey there! Of course, #🎫│make-a-ticket

[deft geode]

I'm having this error While deleting a panel

[restive condor]

Hey! It's just a security measure to prevent you from accidentally deleting all your panels.

If you'd like to delete your last/only panel, please create another panel first before deleting the previous one

[deft geode]

ohhh okay

[desert gorge]

HELLO

HOW I MAKE A LOG FOR ALL TICKET ARE CLOSED

[harsh ferry]

Ticket Transcript won't load, just this single ticket. Ticket is just over a day old transcribed.

[restive condor]

Hey there! You mean log the action of closing the ticket and who closed it or a transcript message?

[restive condor]

Hey there! As per Discord updates, CDN attachment links (transcript links) now expire after a few days.

Simply use the ''Direct Link'' button again to generate a new link

[desert gorge]

I MEAN THE FIRST THING

[restive condor]

Easy with the caps 🙏

You can enable ticket logging under Dashboard > Panel Configs > Logging

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[desert gorge]

ITS NOT FREE?

[restive condor]

It is free

[dawn hedge]

is there a way to view ticket transcripts?

[restive condor]

Hey there! Yes, simply open up the transcript by using the ''Direct Link'' button

[timid summit]

Hi there, I'm wondering if I am able to edit this portion that says react with the mail emoji to a custom text?

[dark kraken]

Hello There, Yes you can !
- Go to the Dashboard.
- Go to Panel Configs.
- Go to Panel ---> Edit Panel Message.

And change the text to the text you want.

[timid summit]

Thank you!

[dark kraken]

Welcome , I'm glad I could help you

[timid summit]

One more question, is there a way to remove the right side grey button and just keep one button, the blue one?

[smoky scroll]

how can i get my acc unbanned

[timid summit]

I was able to remove the blue button, but not sure about the other one. If I can't remove the grey one, am I able to customize it instead to make it look like the blue one, and then remove the blue one?

I can't seem to find which button that grey one is on the dashboard.

[jade topaz]

How to fix this ‘invalid form body’

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[pseudo ravine]

You were just told you're in the wrong server

[pseudo ravine]

Dashboard > Panel > Attached Panels > Any panels listed there will be that grey one

[jade topaz]

How can I put text above the message?

[restive condor]

Hey there! As in, outside the embed message?

[jade topaz]

Yes

[restive condor]

That would require a premium subscription

But you can edit the message within the embed message for free (Up to 250 characters)

[timid summit]

Ah sorry I must be making a mistake. I deleted one of the embeds in my server and resent, but now when I go to panel I can't see the option to change the words "To create a ticket react with 📩" to something else. Did I surpass a limit in editing or am I doing something wrong. There is only the option to edit the button itself, and not the words there in the embed. I'm on the premium version.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[timid summit]

I'm trying to get a third ticket creator and then 4th one in Discord, but for the third one I'm getting this error.

[restive condor]

Hey there! Could you run the /debug command in the channel you're trying to post the panel?

[timid summit]

ok

I resent and the error is still popping up. It says:

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[restive condor]

Dashboard > Panel Configs > Buttons > Create Ticket Button You can't have two emojis there

[timid summit]

It worked, thanks!

[placid solar]

@humble sequoia

[silver pilot]

I'm trying to set up a server with support ticket and I need a little help with it

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[tall anvil]

Heya! How can I make it so that the ticket will automatically close after 5 minutes if no input from the ticket owner is sent within that five minutes?

[proper tartan]

Panel configs -> Automation -> Select “Watcher” from the Trigger drop down menu and configure from there

[marble berry]

What the guy above me said, but I do wanna note that it's a premium feature

[delicate vault]

yo how do i mention a role in a created ticket

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

Hey there : )

see above

[delicate vault]

thanks a lot

[desert gorge]

how to mentoin a role in this place

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above ^^

[oblique heron]

how fix that?

[restive condor]

Hey there! Try these:

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[desert gorge]

THX BRO

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 797)

[jade topaz]

Can I purchase premium with crypto ?

[austere forge]

Hey there : )
sure pls #🎫│make-a-ticket

[violet grotto]

Where can i open a Ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vagrant brook]

احتاج الى عربي

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[crimson void]

Guys help I change my discord account and I forget my account and my password and iam still in the group game and I can't login with the new account

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[void radish]

Why every time I want to create a new panel it says that it don't have perm like there is a massage where u get support and I wanna make new one fore give away , it say it don't have perm , altho it is in the same channel

[elfin dome]

everytime I try to use ticket tool commands it says "the application didnt respond." any reason for this?

[restive condor]

Hey there! Could you run the /debug command?

[restive condor]

Hey there! I'm guessing this is when attempting to publish a new panel, correct?

[elfin dome]

ill try that

the application didnt respond to that either

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[elfin dome]

ohh okay

it has the permission and it still wont work

[restive condor]

Make sure you're checking the channel's permission, it already has it enabled in its role.

Right click on the channel's name (hold down, if on mobile) > Edit Channel > Permissions > Add/Find Ticket Tool > SEND MESSAGES

[elfin dome]

ohhh ok it worked thanks

[olive sphinx]

Hi guys

So im on grass for about 4 months now

Unknown how I've didn't verified my email

Now when it comes to update I would love to enjoy it but sigh I'm not able to,

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Hi I'm trying to do a verification system using ticket bot in my server and nobody can open tickets? It just says "you do not have permission to use this"

[restive condor]

Hey there! Could I get your server name or ID, so I can take a look?

[jade topaz]

Yep

The Ohana Family!
971211094855151677

Wait I might have figured it out

The owner blacklisted two roles

[restive condor]

Yep, seems like the Ohana Family one isn't meant to be there

[jade topaz]

Yee

[simple drift]

my tickets being created outside of the categories even tho i have them set to it

but then it stops

even tho they're the same settings as the one they work in

[median halo]

Hello. I have the custom ticket tool feature where it listens for a prompt from another bot in a text channel. I'm using it with my own custom bot. This feature used to work perfectly fine before, but after I sent the panel once again, it stopped working.

[humble sequoia]

Jordan's issue has been solved in another channel.

[restive condor]

Hey there! Sorry for the late response
Are you still having this issue?

[left garden]

Hello. I recently added a bot to the server, but when I try to write the command "/help", "/setup" gives an error called "The application is not responding." Because of this, I can't figure out how to add the bot to certain channels and continue configuring it. When you go through the bot's profile to the "Docs" tab, you go to a blank page. All screenshots will be below, please help me with the problem and setting up the bot. Thank you!

[austere forge]

Hey there : )
could you use /debug in same channel pls

[left garden]

It gives exactly the same error)

[austere forge]

make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[left garden]

Thanks, this helped! How can I thank you?

[iron night]

Gave +1 Rep to @austere forge (current: #20 - 285)

[austere forge]

You're welcome, glad I could help !

If you would like to leave a review, you can do so in #📈│reviews

[slender cliff]

Hi!

I currently run a server that utilizes ticket tool premium, but the person who paid for it before is no longer present in the server. How can I switch it over so I’m making the monthly payments so we don’t lose premium?

[austere forge]

Hey there : )

With the command /premium you can check when premium ends, once the date has passed you can re-subscribe from the bot's profile via Discord or by direct payment here by opening a ticket.

[slender cliff]

Okay! Am I going to lose the embeds I have set up? Because that’s what I’m concerned about

[austere forge]

If the server no longer has a premium subscription, Ticket tool reverts to its default value

[slender cliff]

Is there a way I can avoid that? I really don’t want to have to redo everything 😭 if I can redirect payments now I’d like to do I don’t have to worry

Also I tried utilizing the command but it’s not telling me when it expires, just that our sub is currently active

[austere forge]

It will revert to its default value, but if your server no longer has a premium subscription and you intend to take one up again the changes will still be saved, just it will be at its default value, so the premium features will no longer be available.

[austere forge]

can you open a ticket with Billing Team they will be a little more on the date of your subscription I think.

#🎫│make-a-ticket > Billing

[slender cliff]

Thanks!

Oh lol thanks @austere forge !

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 287)

[austere forge]

You're welcome, glad I could help !

[frozen furnace]

!HELP

Preciso de suporte.

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[meager vault]

/close ticket command not working on my server

it shows

[pseudo ravine]

Hey there. Can you send the server ID here

[meager vault]

yes

[pseudo ravine]

Not an invite, just the ID

[meager vault]

1229765646783352882

[pseudo ravine]

One moment

[meager vault]

alright

[pseudo ravine]

It needs to be only the emoji

[meager vault]

could you elaborate?

i dont really understand is there a way to close the ticket by just saying /close ?

[pseudo ravine]

Yes, it just needs to be like this

For all of your panels

[meager vault]

oh lemme check

still confused man

so what command do i use to close it

[pseudo ravine]

Your transcript button, the Button Emoji has to be only the emoji inside that text bot

[pseudo ravine]

It's the /close command, but you need to fix the errors first

[meager vault]

how do i do that

[pseudo ravine]

[meager vault]

ok

where do i go for that

im in the dashboard rn

[pseudo ravine]

Dashboard > Buttons > Transcript

[meager vault]

its like this

[pseudo ravine]

Panels 2, 3, 4 have this issue

Panel 1 is fine

[meager vault]

ok

alright i fixed it thanks a ton @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #8 - 529)

[pseudo ravine]

You're welcome, glad I could help!

[jaunty bolt]

#1254434677335523431

🙏

[marsh remnant]

How do I add the ticket open pannel to a server?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

Hey there : )

see above

[marsh remnant]

How do I claim tickets without premium.

[marsh remnant]

@humble sequoia

[austere forge]

This is a premium feature, so not possible.

[jade topaz]

can anyone help me whit creating tickets in my server as i dont know how to make them look like this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

Hey there : )

see above

[jade topaz]

ty ill read it

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 289)

[austere forge]

You're welcome, glad I could help !

[neat sphinx]

CAn anyone help me. How do i add pings to the welcome msg? I mean when you open the ticket the user thta opened the ticket gets pinged but i want to add that staff role also gets pinged

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@neat sphinx see above

[neat sphinx]

10/10 rating

[jade topaz]

can anyone help me and tell how do i add muly option for reason to open ticket to look somting like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[austere forge]

see above ^^

[jade topaz]

ty again XD

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 290)

[austere forge]

You're welcome

[drowsy imp]

is there anyone that can help rn i got this error, the bot has the highest perms

it sending this

@austere forge

[austere forge]

hey there : )

can i get your server id

[drowsy imp]

alr

[drowsy imp]

1209479716596097024

[austere forge]

Which panel does this concern?

[drowsy imp]

robux

[alpine fog]

Can someone help me with making a ticket channel and setting up ticket tool on my server?

[austere forge]

For the button Create ticket there is no text zone in the box button text which makes an empty button
this needs to be corrected

Dashboard > Panel configs > Button - create ticket

[alpine fog]

I've watched a tutorial but I'm not a good listener

[drowsy imp]

yeah i js turned that off

cus it was saying invalid emoji

[alpine fog]

Hey 3v how do I set up in mobile?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

hey there, see above

[drowsy imp]

i turned it on same error

[alpine fog]

Ok

[austere forge]

you have not defined a text in the button text area. what makes an empty button

you need to add a text

[drowsy imp]

i lit added it

but lemme try again

[austere forge]

on your Dashboard nop :)

[drowsy imp]

i added again

and not working

[drowsy imp]

lmk

[austere forge]

are you still getting the permissions error message?

[alpine fog]

This always happen when I go to panel

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[drowsy imp]

@austere forge

mb gang

[austere forge]

it's not necessary to ping the staff all the time

I replied to you

[drowsy imp]

sorry i thought u went offline

[drowsy imp]

yes

[jade topaz]

how do i fix this

[alpine fog]

How do i increase my permission level?

[drowsy imp]

i got same issue

[austere forge]

did you try resending the panel after the changes?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[drowsy imp]

i did

[austere forge]

see above

[drowsy imp]

again

[austere forge]

you need to ask your owner to add you as a Dashboard role, or to give you admin permissions

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 23, 2024, 3:25 PM

[austere forge]

make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[alpine fog]

Hau

[drowsy imp]

it has all perms "founder"

[austere forge]

in the buy channel, does the bot send a message too?

[drowsy imp]

yes its sending msg like this as u can see

[jade topaz]

@drowsy imp how did u add make a selection

?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[drowsy imp]

drop down

[icy ice]

Have yall had issues with the custom emojis in closed dm embed?

[slender minnow]

afaik emojis dont work in the field title

same with embed title

[icy ice]

Would explain why il test it out

[slender minnow]

that's how discord works

[icy ice]

Yeah my bad g I don't know everything about discord 💀

[slender minnow]

no worries, everyone's learning

[austere forge]

Sorry for the delay

In your Dashboard > Panel configs > Dropdown - you have defined custom emoji

make sure these emoji are valid, as some emoji are missing a : at the beginning for this emoji to be valid

use the $ID command to get a valid ID of the emoji, and ensure the emoji is in the same server, other than that, you should have no issues.

for example :

$id

[humble sequoia]

<a:GhostWave:607656953875005471>

[icy ice]

1 more question, this time relating to the bot.
If there is no claimed user is it suppose to show the {claimed.user} or is it not a closed dm variable

[jade topaz]

how do i change regural emojis to custom emojis

[restive condor]

Hey there! Dashboard > Panel Configs> Dropdown Style

In the emoji fields, use your custom emoji using the <:emojiname:emojiID> format. The easiest way to get this is using the id command

$id

[humble sequoia]

<:smil:936485535403356221>

[jade topaz]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 803)

[slender minnow]

that's right, if there's no claimed user it will appear as the variable itself

try adding ?fb= followed by your fallback text (the text which is supposed to be replace that empty field value)

[jade topaz]

$id

[restive condor]

On your server 😅

[jade topaz]

oh XD

[ashen briar]

How can I increase my user level to allow me to manage the support tickets and stuff? I have server manager role on the server, but the bot says my user level is 0 so I cannot access the dashboard

[jade topaz]

hey me again i would like to know how to fix this .
when i open ticket on my server only report a scammer form opens
but when i try open question it just open ticket whit out any form

[restive condor]

Hey there! You will either need administrator permissions (Level 4) or a Dashboard role (Level 2) to access the Dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 23, 2024, 4:18 PM

[alpine fog]

I was about to say that but ok

[restive condor]

Hey there! Did you make a form on each panel individually?

[restive condor]

That's good to know 😄 Thanks for helping out

[iron night]

Gave +1 Rep to @alpine fog (current: #320 - 1)

[alpine fog]

Np anytime

I'm just a slow typer ngl

[jade topaz]

what do u mean by what

oh i see now ty for reminding me XD

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 804)

[ashen briar]

Thanks Dan, when you say Admin and Dashboard level are these levels for the bot or within discord, because I have server manager access (needed to add the bot), but cannot configure anything, so I just need to know if I need to have the owner up my permissions again or if theres something else I need to do.

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 805)

[restive condor]

Server owner (Level 6 on Ticket Tool)

Administrator permission (Level 4 on Ticket Tool) is a Discord permissions, this one:

Dashboard Role (Level 2 on Ticket Tool) are non-admin roles allowed to access the Dashboard (not linked to any Discord permission)

Normal User (Level 0)

Those are the only permissions that allow you to access the Dashboard

Manage server permission is enough to add bots but not manage it

[ashen briar]

So its discord admin permissions I need, thank you. I'll get back to it

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 806)

[restive condor]

Yep, or a Dashboard role

[drowsy imp]

Lemme try

[jade topaz]

why when someone open ticket and fill up forms the form it self dont show up in ticket ?

[restive condor]

Hey there! Have you enabled the ''Add an automatic embed to show form answers to the Ticket Message'' option? Or used the form variables in your ticket message?

You will need to do one of those two

The easiest and more efficient option for non-premium servers is the automatic embed found in the Forms section

[jade topaz]

how do i do it ?

oh i see sry XD

[restive condor]

No worries

[jade topaz]

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 807)

[jade topaz]

@restive condor how do i add server logo to ticket like this if its even possible on ticket tool

[restive condor]

You would need premium to add images to your embed messages

[jade topaz]

and to change color next to ticket to ?

[restive condor]

You would need premium for that too

[jade topaz]

ok ill go buy it as staff here is very good and i am sure u will help me out whit everthing i would need ❤️

[restive condor]

That's great to hear, thanks for support Ticket Tool

[jade topaz]

there done what do i do now ? @restive condor

[restive condor]

Go to your server Dashboard and use the ''SYNC'' button to update the premium status

Once it shows the Discord Linked subscription, go to the Dashboard > Panel Configs > Messages > Edit Panel Message

And you will be able to edit all fields, you can change the embed colour, make the message longer or add different images with their URL

[jade topaz]

where i am blind XD

got it

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 808)

[jade topaz]

how do i fix this

[restive condor]

It looks like the image link you're using is either invalid or too long

Make sure you have pasted an image link and not a message link. If it still doesn't work, try uploading the image someplace like imgur

[simple drift]

Yes

[restive condor]

So once Crews 4 is full, tickets are created at the top instead of Crew 5?

Is that correct?

[jade topaz]

doas this look good

what else can i do whit premium ?

[restive condor]

Looks great 😄

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[restive condor]

All of that ^^

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

what do u mean by full customazation ? i can chanhe bot pfp and name ?

[restive condor]

That's not yet available, it refers to full customisation of messages & configs

Hey there! Yes, go ahead and #🎫│make-a-ticket

[jade topaz]

can the bot send a message for me like this

[restive condor]

Like a custom command?

[jade topaz]

ye like if i say paypal and bot will send answer to it saying toothless paypal is and link or gamil

[restive condor]

You can use the custom commands feature for that

Dashboard > Custom Commands (left sidebar)

[drowsy imp]

still not working

[jade topaz]

i can help u fix tht @drowsy imp

[drowsy imp]

hello

do u mind vc or js chat

[jade topaz]

sure vc

[austere forge]

Check the emoji cashapp if it is still on your server or valid with its id

[drowsy imp]

thanks

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 291)

[drowsy imp]

thanks @jade topaz

[drowsy imp]

thanks

[jade topaz]

hehe

[drowsy imp]

do i need to have premium to use $ prefix

[austere forge]

no :)

[drowsy imp]

how can i do it

ohh ik how to do it

[drowsy imp]

whats a dashboard role

[austere forge]

This is a role that will have access to the entire dashboard, make changes, etc.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 23, 2024, 6:17 PM

[jade topaz]

@restive condor what to do if it sayid u dont got perms to open ticket event thoe he tryid everthing on discord

[restive condor]

«You don't have permissions to use this»

Are your members seeing this message when they try to close a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[warm dome]

How can I change the text in the box?

[restive condor]

Hey there! Dashboard > Panel Configs > Messages > Edit Panel Message

Or did you mean the button?

[warm dome]

No, I meant the text on the box, I'm trying it right away.

[restive condor]

Alrighty 👌

[warm dome]

Does the bot need to send the message again for the new text to be added?

[restive condor]

Correct, or you can use the ''UPDATE'' button

[warm dome]

It worked, thank you very much 🥳

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 809)

[wet mountain]

Bonjour comment je peux programmer Ticket Tool

I speak french

Si english

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[restive condor]

@jade topaz ^^

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[restive condor]

@wet mountain ^^

[wet mountain]

Oui

Yes

[humble sequoia]

━━ [TGN] Savantexplo's inquiry has been moved to a ticket ━━

[patent cypress]

hello anyone able to help?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[patent cypress]

How to add emojis to the ticket bot panel?

i want to do somethin like this is that possible?

[austere forge]

Hey there : )
Sure, you need to use the $id (emoji) to get the id of the emoji to insert it into the ticket embed.

for example :

$id

[humble sequoia]

<:3v_smile:1187282191630204958>

[patent cypress]

$id 1254529510347374672

[pseudo ravine]

Unfortunately not, as you need the Administrator permission to give the Manage Permissions permission

[austere forge]

do it directly with the emoji itself

on your server

[patent cypress]

I meant i want to post it in here

[austere forge]

it's not an id this, sadly

[patent cypress]

like i want to post it in there

[austere forge]

it should look like this:

[patent cypress]

how do i find the id of the emoji

[austere forge]

^^

[patent cypress]

$id

ah i see

thank u so much

[austere forge]

You're welcome, glad I could help !

[pseudo ravine]

It’s possible, but it can only really happen if someone makes changes on the dashboard to give other permissions to the Support Team/Ticket Owner/Everyone role

And the only people who can access the dashboard are the physical server owner, users with the Administrator permission, and anyone with a Dashboard Role

It can’t really nuke, but if setup improperly, can assist someone in doing damage. But again, they’d need access to the dashboard first

We strongly recommend only giving Ticket Tool the permissions it needs, and no more. Are you 100% sure you need Ticket Tool to allow/deny the Manage Permissions permission?

[quartz edge]

guys please help me. i filled up the form for reset password and hwid but i havent recieved any email for reset password and hwid

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quartz edge]

hi daneil can u help me please

[pseudo ravine]

Your support team can use the /add command to add users/roles

[pseudo ravine]

You have been told that we cannot help you unfortunately

Instead of giving the permission, you can have your staff use the /add command

[old prawn]

ticket not showing with claim button

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pseudo ravine]

I don’t think so, it’s good to be cautious of what permissions you’re giving bots

[quartz edge]

eulen dont give a shit about customer

[scenic plinth]

Well we're not Eulen, or involved with Eulen. You're in the wrong server.

[old prawn]

oh wow howd i miss that lol

[pseudo ravine]

Even in general, it’s good to not always give every permission

[knotty rock]

how do i partner with this server?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[knotty rock]

crazy

[pseudo ravine]

That’s not something under my control

[old prawn]

is there a way i can auto delete channel ticets after being closed for say 1 month

[restive condor]

Hey there! You could use the automations feature for that but the longest it could wait would be 7 days

[old prawn]

it only lets me go to 30 minutes

[restive condor]

If you go to the field beside (or probably below on mobile) you can set custom times in seconds up to 7 days.

7 days = 604800s

[old prawn]

ohh neato

so just like this will delete the tickets after 1 week of being closed

[restive condor]

Correct

[old prawn]

Does anyone know of a good bot I could pair with tickets to help in the aid of managing freelance work. Such as certain roles can use an offer command which sends an embedded with the users name and their offer, then if the buyer accepts it opens a ticket tool ticket for them to talk.

Or if I can somehow setup ticket tool to be like this?

[old prawn]

i tried some bot called Offer It and Offer Buddy but both are dead i think, the websites are down, the docs are down, and the servers are empty lol.

[swift basalt]

hi i need help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Disable TWO STEP TICKET at your Dashboard > Panel Configs > General

[humble sequoia]

AstralSyntax🌈's issue has been solved in another channel.

[restive condor]

It skips the message with the support controls (re-open, transcript and delete), deleting automatically upon closure

[fallow phoenix]

i sent a ss of the acceptance message i got from tiktok and the ticket tool hasnt verified it. about how long does it take?

[restive condor]

Hey there! It's the server's staff who has to be verify it. Not us

[fallow phoenix]

ok, how long do u think it will take to get verified?

[restive condor]

I don't know

We only provide support for @pseudo glen

Not the servers that use the bot

[fallow phoenix]

how will i know when it has been verified. Will i recieve an email or a message in the ticket?

[restive condor]

I don't know, sadly. We're not associated with whoever has to verify it

[fallow phoenix]

ok thank u for your help

[feral raven]

Is there a way to change how tickets are opened so it doesn't add an extra channel? Perhaps via creating a thread or pushing results to a spreadsheet or something?

[fallow phoenix]

hey i got verified and im in the other atomik discord im trying to get live studio access but its not working.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! You could use Threads instead of channels, yes but it requires a premium subscription

Dashboard > Panel Configs > Thread Style

[old prawn]

you should probaby be asking that server.

[fallow phoenix]

there is no support channel or i would have'

[old prawn]

right but this is just for the bot itself not for whatever that server has going on

[fallow phoenix]

yes im refering to the bot

[old prawn]

it sounds like whatever server you are in has not setup that correctly to give you your role, as the support team has said multiple times they can not help with that, the owner of that server needs to fix that

[past dagger]

i need help setting up different options to choose from in the ticket creation for members. IE: "please select the issue you are experiencing." then have options like "Rule Breaking, Server Concerns, Faction Form - (have it link to a form to fill out) is all of that possible?

[restive condor]

Hey there! Yes, it's possible

Would these options be shown as multiple buttons (example: #🎫│make-a-ticket) or as a dropdown menu?

[tall nymph]

hi! I'm trying to set up a panel for a basic support ticket. However, the bot isn't responding to my slash commands, what do

[restive condor]

Hey there! Could you run the /debug command please?

[past dagger]

yes

i am very new to this side of discord

[tall nymph]

sadge

[restive condor]

No worries, we're here to help.

Did you want multiple buttons or a dropdown menu though?

[restive condor]

Ticket Tool is missing the VIEW CHANNEL permission for that channel

[tall nymph]

ah gotcha ty

lemme try that

[past dagger]

yes

[restive condor]

It's an either or question, you can't have both sadly

I'm guessing you'd like multiple buttons?

[past dagger]

yes. multiple.

I have the dashboard open. But have no idea what to do after that.

[tall nymph]

it worked!

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 811)

[restive condor]

Perfect, you will need to create one different panel per button option using the green + button

[swift basalt]

hi i need help rq with 2 small things

[restive condor]

Once you have all your panels configured, you can combine them using the instructions below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Let me know once you have donr that 🙏

[restive condor]

Hey there! How can I help?

[swift basalt]

hi again , basically i need help with the claiming ticket thing so like when staff claim over ppl can still see but they cant talk or claim it n there username goes in ticket and 2nd thing is when the ticket hasnt been claimed in certain amount of time it gets deleted

shud i make a ticket ?

[restive condor]

For the first part, Dashboard > Panel Configs > Claiming
1. Make sure claiming is enabled
2. Enable "Only the user who claim can unclaim"
3. Use the {claim.user.name} variable in the Ticket Claimed Name to display the claimed user's name
4. Scroll down and enable "Change Other Support Team Permissions when claimed" - Edit Permissions and VIEW CHANNEL & SEND MESSAGES

[past dagger]

done

[swift basalt]

wdym

[restive condor]

One second

[swift basalt]

ai

[restive condor]

Alright, back on PC 😄

You can use the {claim.user.name} variable in the ''Enable Claim Name'' section to display the username of the user claiming

[restive condor]

Perfect, now go to the Dashboard > Panel Configs > Buttons > Create Ticket Button

There you can edit the button's text, emoji, and colour. Make sure to change between panels to edit all your create ticket buttons

Otherwise they will all be called ''📩 Create Ticket'' (default)

[swift basalt]

wdym

[restive condor]

Copy and paste {claim.user.name} onto that field

[gentle lance]

hi! I was wondering if channels the tickets are made in are customizable? for instance, can I have the channels be under a certain category? or can I have them be threads in a certain channel?

[swift basalt]

{claim.user.name}

where i paste

[restive condor]

How would you like the ticket name to look like?

username-12345?

[swift basalt]

there discord username

then the ticket name

[restive condor]

Yep, but how exactly? Before the number, after

[swift basalt]

e.g shazzz_1-report

[restive condor]

Alrighty, set it so it looks like {ticket.owner.name}-report-{count}

[swift basalt]

do i add the `

[restive condor]

Nope, removed. My bad

[swift basalt]

{ticket.owner.name}-report-{count}

just that ?

[restive condor]

Hey there! You can select a category from the Dashboard > Panel Configs > Category

Thread Style tickets require a premium subscription

[restive condor]

Yep

[swift basalt]

but i dont wantall to be report like sum have shazzz_1-war

[gentle lance]

alright, thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 812)

[restive condor]

You will need to change in between panels (just like with the support roles) and edit all invidividually

[swift basalt]

ai

what next ?

[restive condor]

Now Scroll down and enable "Change Other Support Team Permissions when claimed"

Then, click on the ''Edit Permissions'' button and VIEW CHANNEL & SEND MESSAGES

[restive condor]

Click on ''Edit Support Team Permissions''

[swift basalt]

i gotta do for all sections corrects ?

[restive condor]

Perfect, you're all done. Now you will need to repeat this process with all your panels

[tall nymph]

i'm having trouble creating a panel, it's not letting me edit any text and i'm not sure how to get the panel to actually show up in the channel

[swift basalt]

that it ?

[tall nymph]

wait im dumb i think i figured it out

[restive condor]

For the claiming part yes. Once you've done that, we can move onto the automatic closures 😄

[swift basalt]

ai

can i open a ticket for this bit ?

as i may ask sum else after

[restive condor]

@past dagger Once this is done, you should be good to send it. Let me know if you have any trouble with this 🙏

[restive condor]

Yes, of course

[swift basalt]

shud i ping u ?

[restive condor]

Hey there! All good?

[tall nymph]

ya lol

[restive condor]

Nope, I will be automatically pinged

[swift basalt]

ai ima make 1 rn

[tall nymph]

i just didn't realize ID referred to the single digit number and not a long dicsord ID

[restive condor]

Ah, yes. The number attached to the panel name. Glad to hear you got it sorted

Hello

You can set it up from the Dashboard https://tickettool.xyz/dashboard

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[plucky dew]

#📂│information

[past dagger]

it's not there. i guess im lost. lol

[restive condor]

No worries, what exactly isn't there?

[past dagger]

in my new tickets channel. they are not showing up as options

[swift basalt]

@restive condor mb to disturb i have a slight problem

when they claim it says the user who made ticket name how do i change so its the staff who claims

[restive condor]

Use the "SYNC" button on your server Dashboard to refresh it.

They should show up after that

[grand bronze]

please make full customization free i beg.

[restive condor]

Did you put the {claim.user.name} variable in that panel?

[swift basalt]

yes n it syas the member who made the ticket

not the staff who claim

[restive condor]

That shouldn't be the case, but try using the {author.name} variable instead

[swift basalt]

i put this

[restive condor]

Nope, it needs to be {claim.user.name}

Seems like I gave the correct one at the start but gave you the ticket one accidentally at some point. Apologies

[swift basalt]

ai so what i add

{claim.user.name}

[restive condor]

Yes

[swift basalt]

its fixed

ty dan

[simple drift]

yes

even tho i have crew 5 set as one

and i copied the category to have the same perms as the others

[restive condor]

Can you create a brand new channel under the crew 5 category and run /debug there please?

[restive condor]

Ticket Tool is missing the READ CHANNELS permission for that category

[past dagger]

i guess i need to open a ticket to have someone show me how to do this. i screwed it all up.

[simple drift]

ye u right

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 814)

[restive condor]

I'm sure it can be fixed, no problem 🙏

Please #🎫│make-a-ticket for one of my colleagues to take a look as I have to go.

Make sure to include your server name or ID

[humble sequoia]

━━ thetanker's inquiry has been moved to a ticket ━━

[swift basalt]

hey bro is there any way u can reset the staticles ?

[alpine fog]

How do i set up a ticket

[past dagger]

Wow!!!! thanks @restive condor and @pseudo ravine for your awesome help! You guys rock!

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 815)

Gave +1 Rep to @pseudo ravine (current: #8 - 530)

[warped cairn]

can someone help me update my ticket?

[devout canyon]

Hi there!
Is there a way to open a ticket from a message someone has sent?

We use that with out current ticket bot a lot, but are looking into other ticket bot options, and I haven't found anything about opening a ticket from someone's message in the docs 🙈

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[livid ingot]

cant use /botSwitcher just times out

[austere forge]

Hey there : )

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[livid ingot]

TY, cant believe i overlooked this SMH embarrassed

[austere forge]

You're welcome, glad I could help !

[livid ingot]

Give this man a raise

[glossy stag]

says this application did not respond

[restive condor]

Hey there! Could you run the /debug command please?

[glossy stag]

it still says it didnt respond

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[glossy stag]

how do i fix it?

[restive condor]

Right click on the channel's name > Edit Channel > Permissions > Find/Add Ticket Tool > SEND MESSAGES

[glossy stag]

how do i make it so people can open a ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

There's a setup guide

[glossy stag]

ok thank u

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 816)

[glossy stag]

thank u worked perfectly 10/10

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 817)

[restive condor]

Glad to hear

[devout canyon]

When having multiple panels, and a person opens the wrong one (which adds the wrong supporter team, etc.) - is there a way to change an existing tickets' panel type, or would the ticket need to be closed and a new one to be opened? 🙈

[main crystal]

How do I make a role that allows people to see the tickets

[restive condor]

Hey there! It's not possible sadly.

You could /remove & /add the correct teams but the easiest option would probably be close and open the right one

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team roles

[devout canyon]

I see, thank you! What a bummer tho /nay
That would have been a really cool and practical function 🙈

[restive condor]

You can suggest it in #1019685143046279208

[supple sierra]

wsp chat i need help on actually getting the ticket thing in my channel, bc i made it its js not in my channel

[low kindle]

Buenas en donde estan los tickets??

[tame grotto]

Does anyone know if there is a simple way to verify ticket tool is running properly on the server? We have two channels in which tickets can be created fine but one has stopped working. I have verified roles are all there and it does show in applications but no matter the command you run the output is always the attached which suggests an issue with the app.

[steel basalt]

can you run /debug in any channel?

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[austere forge]

@low kindle

[low kindle]

Muchas gracias

[austere forge]

Hey there : )
Do you want to set Ticket tool on your server right ?

[supple sierra]

i have the bot in my server i just want the ticket thing in my channel

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[austere forge]

follow guide above

[supple sierra]

thank u

[tame grotto]

No. I get the same error. Strangely though the channel i try to run debug in does have a working ticket function

[austere forge]

Hey there : )

Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[alpine fog]

@austere forge thank you for the help I finally got my ticket tool set up ❗

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 292)

[austere forge]

You're welcome

[tame grotto]

Brilliant thank you. I can now run commands again as those permissions had been removed. Is there a command to relaunch previously configured ticket panels? Or do I just create a new one?

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 293)

[austere forge]

You can go to Dashboard > Panel configs > Select the panel you want to send and press the send button

[tame grotto]

Thanks, the dashboard im seeing looks different so not seeing any panel configs. Will keep looking. Thank you so much for the guidance

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 294)

[austere forge]

you're welcome,
Can you show me a screenshot of what you see?

Unfortunately we are not the MEE6 bot

We are the support @pseudo glen : )
If you want to access the dashboard, see below

[humble sequoia]

https://tickettool.xyz/manage-servers

[tame grotto]

Thanks. i have the dashboard now

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 295)

[austere forge]

great !

[rigid saddle]

Does anyone know how to fix attachments in ticket transcripts?

[restive condor]

Hey there! Unfortunately, images are only saved in transcripts for premium users.

Once a channel is deleted, so is everything in it, so Discord doesn't store any images.
We store images ourselves for premium users only up to 8MB

[rigid saddle]

Ok

Thanks

[swift basalt]

hey dan i need help again with sum

[restive condor]

Hey, how can I help

[swift basalt]

ima make a ticket rq

[restive condor]

Alright

[swift basalt]

1 sec

#🎫│make-a-ticket

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[dreamy spire]

Pls ticket

[austere forge]

Hey there #🎫│make-a-ticket

[flint zephyr]

Hi all

How can I add other team members on discord to the tickettool dashboard?

Is there a way to invite

[steel basalt]

You can either give them administrator privileges OR a role which you’ve configured to have dashboard access.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[austere forge]

Hey there : )

can i get your server id pls

alright,
Which panel should you send?

in the options for selecting panels in the dropdown, can you assure me that you haven't used the same panel ?

I'm going to move us in a ticket, to take a closer look at this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[silk thicket]

Hello, does Ticket Tool Bot have a Zendesk integration yet?
I was thinking Zapier may work but I'm looking for a direct integration if possible. Cheers!

[steel basalt]

Ticket tool does not offer that, no.

I’ve never used Zendesk/Zapier but if it has a Discord Bot, Ticket Tool can “listen” to that bot and respond to certain commands (such as opening a ticket remotely, closing etc.)

[silk thicket]

I see. I’ll look into that, thanks!

[steel basalt]

No prob 👍

[winter kestrel]

Hi

got a bit of an issue w my ticket tool

I go to setup, but it tells me its 'not responding'

[restive condor]

Hey there! Could you run the /debug command?

[winter kestrel]

Once again 'The application did not respond'

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[winter kestrel]

aha!!

thanks so much dan

[restive condor]

No problem

[thorn crane]

Hello there!

[thorn crane]

So I got told to remove the second "General Support" Button from that message , but idk how they got that many onto the message in the first place. Could you help me?

[restive condor]

Hey there! Dashboard > Panel Configs > Panel > Multipanels

[thorn crane]

Thanks, big help!

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 820)

[thorn crane]

social credits rlly? 😭

[restive condor]

They are reputations 😅

[thorn crane]

lol alright

thanks again, have a good day!

[frosty vine]

uh guys

how do i set it so my tickets that people create open in a specific category?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

hey there : )

see above

[frosty vine]

i already tried that but lets see if it works

[frosty vine]

do i have to resend the ticket panel or no after that?

[austere forge]

nop

just make sure you save these changes

[frosty vine]

phew.. thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 298)

[frosty vine]

you deserve it

[austere forge]

You're welcome, glad I could help !

[marsh crest]

Is there a way to hide closed channels automatically?

I can't seem to find any clues to this in dashboards and docks

[steel wing]

why cant i edit the panel message?

i tried it on ipad an Computer

[marsh crest]

Have you read the setup guide?

[steel wing]

no, but i'll do it

thx

[marsh crest]

?

[austere forge]

Hey there : )

[marsh crest]

Hello<3

[austere forge]

what do you mean?

[marsh crest]

Like is there a way to hide the channel thats the ticket has been closed in

automatically

[austere forge]

For the ticket owner?

[marsh crest]

for everyone

I dont want to delete them, id rather store them

[manic flower]

I have a problem

[marsh crest]

So i could later credit the suppor team

[marsh crest]

sure

But id prefer if it was an automatic way

[manic flower]

I HAVE A PROBLEM

[marsh crest]

so like, you close the ticket, and it automatically hides the channel

[austere forge]

Go to Dashboard > Panel configs > Permissions > Ticket Owner Permissions - edit opened > View channel

[austere forge]

Hey there : )

how can i help you ?

[manic flower]

bot says, it don’t have perms to see the chanel, but it has

[austere forge]

could you use /debug in same channel pls

[manic flower]

Ok Thanks

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 299)

[austere forge]

You're welcome, glad I could help !

[steel wing]

I cant click on "Panel Name"

[austere forge]

Hey there : )

[steel wing]

hey,

[austere forge]

this is a premium feature

[steel wing]

so if would create my ticket system there will always be standing "Panel Name"?

[marsh crest]

Will this be applied only after the ticket is closed?Because if user opens a ticket and cant see it then the ticket is of no use to begin with?

[austere forge]

It will be in the name of your panel
So for example your panel is ticket support it will appear as Ticket support

[steel wing]

oh, ok thanks!

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 300)

[austere forge]

I'm sorry, you have to change edit closed

[austere forge]

You're welcome, glad I could help !

[marsh crest]

thank you!

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 301)

[austere forge]

you're welcome

sorry for any confusion

[rich kindle]

In my server the bot don't work

[austere forge]

Hey there : )

could you use /debug in same channel pls

[rich kindle]

Heyy

[sterile gate]

hi guys i have a question

can i name my own ticket bot Ticket Tool?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[austere forge]

hey there : )

see above

[sterile gate]

no i mean

[sterile gate]

my own bot

and not the pfp the name....

[austere forge]

I'm sorry, I misread it

Unfortunately not, otherwise it's considered to be usurpation

[sterile gate]

Whats usurpation..

[austere forge]

Usurping*

[sterile gate]

but i dont wanna copy everything i just want the name with tools

[rich kindle]

Heyy how do U add the create a ticket option on my server

I already debug what do I do now

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above ^^

[dim portal]

Hola

[blazing sundial]

hi

help

[restive condor]

Hola, cómo puedo ayudar?

[restive condor]

Hey there, how can I help?

[dim portal]

Hola amigo a mí me lanza un código de error y hago todo lo que me dice y me sigue dando error ya eliminé todos los tickets y no sé qué más puedo hacer

Compré una leopard física y estoy muy mal porque no sé qué hacer

[restive condor]

Podrías hacer captura del error 🙏

[dim portal]

Ok

Ahí te mando amigo

Mira y los únicos canales que tengo es el de blox y fruit y el de soporte

[restive condor]

Discord tiene un límite de 500 canales por servidor.

Aunque no los puedas ver, siguen contando hacía el límite. Tendrás que contactar con el staff del servidor para que eliminen canales

[dim portal]

Y conoces algún staff porque necesito lo que compré y para ver si me puede ayudar

Me podrías ayudar por favor

[restive condor]

Lo siento pero no conozco a ningún staff de ese servidor, tendrás que contactar con ellos

[dim portal]

Y lo peor es que ya pasó el límite de tiempo del código

Y más o menos cómo se haría eso porque yo no utilizo casi mucho disco

Lo tengo para hablar con gente y a ver si me podrían ayudar

[restive condor]

Disculpa pero no estamos asociados con el staff de ese servidor o el juego

Solo damos soporte para el bot de Discord que utilizan

[dim portal]

Ah okay muchas gracias

[restive condor]

De nada

[dim portal]

Igual no me ayudó

[thorn halo]

daniel

[blazing trout]

Hello! In my server I have a ticket system to open a ticket and all staff have access to it. But when necessary, staff can decide to transfer the ticket to the operators. A manager therefore moves the ticket to another category and makes the ticket private to the operators. However, when the ticket is closed it goes into the classic closed ticket category and everyone can have access again. The goal being initially to make it private to operators, this is not great for confidentiality. So I would like to simplify the action of making the ticket private and when closing it moves to a private category. Can someone tell me if this is possible and if so how to do it. Otherwise what other option would I have? Thanks in advance to anyone who takes the time to help me.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[blazing trout]

Hello @pseudo ravine, thanks for this embed, but can you explain me more please ?

[pseudo ravine]

You can set which category the closed tickets can go into

Unfortunately there’s no way to stop Ticket Tool from changing the permissions once the ticket gets closed

[blazing trout]

Yes I know that. But when this is created, is for all staff, moderator, moderator+, etc. But if the staff decide that, he can switch the ticket for a operator ticket. How can I switch the ticket to the intial support team for the new teams ? Sorry if I’m not clear, the english isn’t my primary langague.

[pseudo ravine]

The only way to do would be to manually change permissions for all roles. However once the ticket is closed, Ticket Tool will revert those permissions and use the permissions listed in the Dashboard > Permissions > Edit closed

[blazing trout]

Ok, it's a shame not to be able to increase the "security" level of the ticket simply via a command. Thank you for your help and have a good evening!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #8 - 531)

[pseudo ravine]

It’s been suggested before multiple times to be able to transfer a ticket between panels

You’re welcome, glad I could help!

[paper jasper]

I just cloned a ticket...config...setup...whatever the terminology is... How would I go about changing which channel that the "Ticket Message" "Panel Message" is posted in? Do I just hit the blue Send button and it'll prompt me which channel I want to send it to?

Resolved, my suspicion was correct - I'm prompted when pressing Send to which channel it'll be sent to

[prime bobcat]

is 500 tickets the limit and it cant be changed at all? it won't let me apply the changes :_)

open tickets keep moving to other channels cause it's full

[austere forge]

Hey there : )
Discord limit per server 500 channels

also a limit of 50 channels per category. Ticket Tool limits it to 45.

• These limits cannot be changed at all.

If you have reached such limits, tickets won't be created inside that category.

I recommend you setup overflow categories so once your main one is full, new tickets are created there until the main one is available again

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[prime bobcat]

thanks for the advice 🙂 also, where can I invite one of my mods to the ticket tool dashboard?

[iron night]

Gave +1 Rep to @austere forge (current: #19 - 302)

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 25, 2024, 8:57 AM

[austere forge]

see above :D

[prime bobcat]

thanks again really 🙂

[austere forge]

You're welcome, glad I could help !

[clever wind]

Is it possible to make the Ticket Tool bot remove a role from a ticket with a custom command?

I have tried everything I can think of and nothing I am trying is working

[austere forge]

Hey there : )

Unfortunately this is not possible, as Ticket tool does not respond to its own action commands.

The only way to remove a role is to do it manually

OR
however do it with an external bot and create a trigger command with this bot, when for example you send a message like : removerole and that the bot answers $remove IDROLE the action to remove the role will be good.

In any case, you need to add your bot's id so that Ticket Tool can listen to these actions.

Dashboard > Server configs > BOT

[solid ivy]

Can I put a picture here?

[austere forge]

Hey there : )
On the embed ticket ?

[solid ivy]

inside the embed

[solid ivy]

yes

[austere forge]

Unfortunately this is a premium feature

[solid ivy]

ok thank

[lethal remnant]

وش خلها

[manic flower]

Hello

I have a problem

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[austere forge]

^^

[austere forge]

Hey there : )
Make sure that the bot has: VIEW CHANNEL SEND MESSAGE and READ MESSAGE HISTORY perms in the channel

[manic flower]

Yes

It has

[austere forge]

Can i get your server id?

[manic flower]

Ok

I invite You

[austere forge]

no dm pls, otherwise you violate the server rules : )

[manic flower]

Yes

In a prívate message

[austere forge]

Do not DM me, this is against the rules of this server.

what is the name of this server?

[manic flower]

INFINITY WAR

Why?

[lethal remnant]

When I received the ticket, this message appears

[manic flower]

@austere forge We ara spanish, i Youtube Don’t understand something tell to me

[austere forge]

it's a cooldown, you have to wait before creating a ticket

You can try now, it should work

[austere forge]

I'm going to move us into a ticket to take a closer look at this.

[manic flower]

Ok

What I have to do?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lethal remnant]

When a person submits a management ticket, I receive it partially, even though it is a long time apart

[austere forge]

As shown, you press the button too quickly

Just wait a few seconds

[cursive shadow]

Hello. I"m trying to configure a dropdown ticket option with ticket tool and sapphire. When sapphire sends the $new command to the channel, even though the ticket tool is set to listen for $new in that channel, it still says its not configured to listen for $new

[scenic plinth]

Make sure you whitelist Sapphires ID via your server configuration tab, otherwise Ticket Tool will not listen to Sapphire.

Sapphires ID: 678344927997853742

[cursive shadow]

Yea, I solved it, I had to sync ticket tool

But i do have 2 more problems

1. In the response ticket panel, how can I ping a role? I tried <@id> didn't work

2. If i create a ticket with $new, is it still possible for me to use forms?

[scenic plinth]

It needs to be <@&ID> for roles, <@&ID> is for user IDs.

[scenic plinth]

No, forms are not triggered.

[cursive shadow]

Alright. Thank you.

thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth (current: #13 - 388)

[faint tapir]

how add the bot to my chanel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Hey there! See above ^^

[faint tapir]

Thx bro

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 822)

[deft geode]

it's possible to setup ticket tool with sapphire?

[restive condor]

Hey there! Yes

You will for Sapphire to use either the $new or $ticket commands to begin a ticket - Make sure you have command style tickets enabled

Please make sure to add Sapphire's ID as a bot Ticket Tool will react to under your Dashboard > Server Configs > Bot

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[deft geode]

Alright

[regal linden]

how to fix that

[restive condor]

Hey there! You seem to have an invalid emoji. Could I get your server name or ID so I can take a look?

[regal linden]

Sure.... here is my server id : 1007713550480969810

[regal linden]

But I alr did / id

[restive condor]

Please make sure the emoji for the last dropdown option is correct

[regal linden]

dam alr 1 min

Ty man @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #4 - 823)

[restive condor]

No problem

[dapper escarp]

Hey, I wanted to create a new server and deleted it, how can I backup all Panels and stuff from my old server?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[restive condor]

Hey there! See above ^^