🆘│community-support

[prime bridge]

<:notallowed:660789872600285184> #🆘│community-support has been locked!

You will gain access again once the lockdown is lifted.

[scenic plinth]

This is an amazing question. So far we have had zero communication from Discord as far as I know. Their status page also indicates nothing. I've gotten my information from the devs here and information that has been relayed from other bot support servers.

Last I heard Discord is in the background trying to implement a fix, but I have no idea when or what that fix is.

Well, apparently Discord has fixed it on their part (according to our Dev). The developer is actively working to get Ticket Tool reconnected, though I still have no official ETA I can provide any of you.

Attempting a restart...

[solid stream]

I've been working to get things back online

We're over half way back up

[solid stream]

The last set of shards is currently rate limited, I'm working on getting that fixed

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Apr 3, 2024, 4:32 PM

[prime bridge]

<:allowed:660789592647008258> #🆘│community-support has been unlocked!

Everyone now has access to this channel.

[mellow aurora]

Jungs

wenn ich meine zahlungsquelle entfernen will geht das net

Wie kann ich das ändern weil ich will nicht das es immer Automatisch GEld abzieht

[restive condor]

Hallo, kannst du bitte ein Deutsches Support-Ticket geroffnet🙏

#🎫│make-a-ticket

Danke

[mellow aurora]

Hab gemacht danke

[manic raptor]

Hello, i don't know why but each time I close a ticket, it's deleted automatically while I would like to keep them as in a special category, how do I change that ?

(the category for closed ticket is already set)

[austere forge]

Hi there, Go to Dashboard > Panel configs > General > Two step Close

[manic raptor]

it's already like that

[pseudo ravine]

Two Step Ticket should be disabled

[austere forge]

my apologies I was wrong

[manic raptor]

two step or not, the ticket is deleted after I close it

:/ i can't find how to stop the delete

[pseudo ravine]

Could I get the server ID

Sorry, this should be enabled

[manic raptor]

Still, the ticket is deleted after I close it

[pseudo ravine]

It needs to be enabled, this will make the ticket actually be closed, rather than just deleted

[manic raptor]

even with that option, once I confirm the close, it will delete it

[pseudo ravine]

It only applies to newly created tickets

[manic raptor]

This button only make a confirmation appear when you close it

I know, still it delete the ticket so it don't works ^^'

[pseudo ravine]

Could you open a ticket in #🎫│make-a-ticket real quick?

[manic raptor]

done

I choosed french ticket since I'm french but if it makes things easier for you I can make one in english

[pseudo ravine]

I'm not apart of the French Support Team, sorry

[manic raptor]

there

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[velvet crystal]

Hey, I have an issue with ticket tool.
In a server I am in, I cannot use Ticket Tool slash commands in tickets to add users or rename tickets or anything. I have the same roles as another user, and they are able to use the commands but I am not

[ivory anvil]

is it possible to delete all closed tickets with one command?

[pseudo ravine]

Hey there. Are you receiving some sort of error?

[rocky basin]

/purge

that will delete every ticket kind tho without transcropting everything

[velvet crystal]

No, it’s just the commands don’t appear.

[pseudo ravine]

Double check you have the Use Applications Commands permission inside the ticket

[velvet crystal]

How am I able to do that?

[pseudo ravine]

Ask the server owner or an admin to look at the permissions inside the channel

[spare pollen]

How to fix this plss help🥺

[atomic solstice]

exactly what it says, make sure the bot has the Manage Roles permission

when you type /debug in that channel you will see exactly which permissions the bot needs and which it is missing

after you add those it should work without problems

[velvet crystal]

The permission is not disabled for any roles or me

[pseudo ravine]

Is it marked as

[sweet junco]

please help

[velvet crystal]

that’s what they said

[pseudo ravine]

Is it only happening in that one ticket?

[sweet junco]

no

[pseudo ravine]

The question was for Bloxy

If you're just a regular user in that server, then there's nothing you can do

[atomic solstice]

You should do what the message says. Delete some channels or tickets if you are the Owner or staff in that server with the power to do that. If you aren't then there is nothing you can do.

The 500 channel limit is a limit set by discord discord won't let anyone in the server create new channels until you delete some channels. It will never let anyone hav emore than 500 channels in one server

[serene sapphire]

como ativo reivindicação de ticket?

[low bay]

How to make tickets appear under one spesific category and not above everyting?'

Its like this now, but i want the tickets under a category. If possible

[feral wharf]

Update discord

Can a body help with this, won’t let me make several tickets

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[austere forge]

hi there, see above ^

[low bay]

Thanks!

[austere forge]

Hi there, go to Dashboard > Panel configs > Limits - Open tickets each user increase the number

[velvet crystal]

No it happens for tickets from that specific panel

Sorry for the late reply, I didn’t have my phone ^

[pseudo ravine]

Can I get the server ID

[low bay]

Hi, I did this. But its still not making it in that categoruy

[lofty bramble]

How can I make this before Submitting a ticket?

[sterile linden]

Hello! I don’t know how to use ticket tool but I want to use it and I want to know how to add roles permanently to the ticket! Can someone help me

[jade topaz]

how to create a custom command that when even I say save it will save the transcript

[jade topaz]

go to forms and add question

[polar delta]

I need help setting up the my discord

[spare plinth]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

It gives this error, what should I do?

please help

[earnest fulcrum]

how to fix failed to send ticket bot isnt allowe don this server error ticket tool

[surreal notch]

Guys how to do drop-down option in ticket ?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[idle flint]

see the info above 🙂

[velvet crystal]

again, sorry about the late reply. can I DM you the server ID?

[atomic solstice]

If an Admin role has the Administrator permission then they can see any ticket. If they don't they won't see the ticket unless they are assigned to the ticket panel as one of the support roles.

if you are asking if Team leads and Team managers can see tickets in this server then yes, they can see them as they are also part of the support team

[civic wagon]

That's weird. Even I can't see it in my browse list but definitely can see it in my channel list

#📌│automated-support & #🎫│make-a-ticket

[ionic path]

That doesn't say "no access" or "unknown" and it is pressable, but when I leave from the channel it's still isn't in the list.

Maybe a discord issue, thanks anyway!

Thanks @civic wagon

[iron night]

Gave +1 Rep to @civic wagon (current: #32 - 107)

[civic wagon]

Can you try "Show All Channels" after clicking on the server name

[ionic path]

I was sure that was on, but apparently it wasn't. It worked tho

[low bay]

This is not working for me

[raw kestrel]

me podriais pasar el link del juego 3dx meredian gracias

[stray robin]

Hello, I am interested in joining the Translator Program for Thai.

[civic wagon]

We do not have such program

[stray robin]

oh alright!

[pseudo ravine]

No, DMing staff is against the rules. You can send the ID here

[jade topaz]

Hallo guten Tag ich brauche hilfe

[velvet crystal]

1052755792736043037

is the ID

sorry

[cunning raft]

hi i might be being stupid but can anyone help?

the image wont post at all

[pseudo ravine]

Which panel is having the issue?

[velvet crystal]

This one

[pseudo ravine]

Hey there. More than likely it's because the discord media link expired. I recommend using something like imgur to host the image

[pseudo ravine]

Do you have the EOM | - In Game Moderators role?

[velvet crystal]

yep

yet I can’t use slash commands, while other members in the server with the same role can

so I am confused

[cunning raft]

is there a way i can change the image to that?

[pseudo ravine]

And it only happens in those tickets?

[pseudo ravine]

You can use this https://imgur.com/

[velvet crystal]

yep, in that specific panel exclusively

never had an issue with any others

[pseudo ravine]

Without being in the server and having permissions myself, I can't determine anything

[velvet crystal]

ah

[cunning raft]

perfect tysm!!

[pseudo ravine]

You're welcome, glad I could help!

[uncut vessel]

Is there a status issues with the bot? Pic + when I ran debug the app did not respond.

[ionic path]

Please make sure the bot has View Channels and Send Messages perms to be able to work.

[uncut vessel]

Worked yesterday.

[ionic path]

Do you have Manage Guild, Administrator or Dashboard role to Ticket Tool in order to be able to access the dashboard?

Maybe someone with a higher role than you removed some permissions from your role.

[uncut vessel]

Manage Server is enabled, I can see.

[ionic path]

My apologies, you can't access the dashboard with manage server. Check this message out;

↑

[uncut vessel]

I asked the owner to check that.

Waiting.

[ionic path]

You can use the said command (/permissionlevel) to check your level manually.

[uncut vessel]

The app is not responding to it.

Errors out "The application didnt respond".

[ionic path]

Is it responding to any other commands?

[uncut vessel]

Debug didnt work either.

[velvet crystal]

so is there anything i can do?

[uncut vessel]

Oh wow.

It is not added into the channel yet.

[ionic path]

Can you check if the channel settings you are initiating the command into has the Send Messages permission?

[covert swallow]

You would need to look in the server settings to figure out whats going on

[ionic path]

Yep, that should be the case if it doesn't have access to it.

[velvet crystal]

i don’t have the perms to do that and frankly, i am not interested in DM’ing or asking the owner or admins constantly

[uncut vessel]

Still erroring. I added the role.

[covert swallow]

It is a server configuration issue in regards to your permissions, we physically can not help you

[velvet crystal]

it’s literally just an issue with myself not any roles i think

guess i just have to deal with it

[ionic path]

Does it have Send Messages permission in that channel?

[covert swallow]

Unfortuantely, without you contacting your server's administration, we can not help you any further

[uncut vessel]

Ok this is weird. It is not letting me add it to the channel. When I click add, it does not appear.

We actually have an official support team member in our server, so I will continue with em.

[ionic path]

Alright, I'm sorry for the inconvenience.

[covert swallow]

Out of curiosity, who is it?

[uncut vessel]

Satisfy.

[covert swallow]

Alright thanks

Just wanted to make sure it was an actual person not someone impersonating them

[uncut vessel]

Oh that is perfect.

Thank you for keeping me safe.

[covert swallow]

Of course

[tidal reef]

Anyone having an issue with "this interaction failed"

[covert swallow]

No, could you run the $debug command in your server please?

[tidal reef]

Yes, stand by

https://discordapp.com/channels/509192800865353738/662692902245498910/1225463705744048260

[covert swallow]

Is the interaction still failing?

[tidal reef]

Let me try again. The SS came from a different user. Standby one

[atomic solstice]

also the debug came from a different channel

you should check the debug command inside the channel where the panels are in

[covert swallow]

Bot has admin, shouldnt matter

[atomic solstice]

well then yes

[uncut vessel]

Prizafal, Satisfy, we figured it out, without you Satisfy.

Discord did not let me add TT into our internal command channels, but it did with someone else trying.

[atomic solstice]

perms are a joy

[uncut vessel]

Yes, this was a weird Discord bug tho.

I am running into more issues. Do you guys have an internal Server ID lookup tool to see what is going on? It keeps saying my panel sent, but it didnt.

NVM.

[civic basin]

Hello, I would like to cancel my subscription to the ticket tool application but in the subscription display, it is not displayed even though I am billed there. Would it be possible to cancel it from another way ?

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[atomic solstice]

if you still have trouble after going through the process in the embed above, then please open a Billing Ticket from #🎫│make-a-ticket

[valid lotus]

can someone please help me with ticket panel

im so confused

[covert swallow]

What do you need help with specifically?

[atomic solstice]

oh forgot to send m2t

[cinder moon]

What can I do if the application is not reacting but the bot does have al acces he needs?

[covert swallow]

Sati....

[atomic solstice]

already fixed

[atomic solstice]

😅

[covert swallow]

Chances are it doesnt actually have the permissions it needs

[cinder moon]

but what permissions does is needs more then?

[hot onyx]

I want to buy a Premium Server Access Code subscription, how?

[covert swallow]

Probably "send messages" but I can't say for sure without more information

[covert swallow]

Do you mean Ticket Tool Premium?

[cinder moon]

mmm I am going to check it

[hot onyx]

Yes

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[valid lotus]

how ddo i add roles to the ticket on website

[covert swallow]

Check this embed^

[valid lotus]

so certain roles

[hot onyx]

I want to buy the code

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[atomic solstice]

here ^^

[covert swallow]

Do you mean purchase premium through a direct payment method instead of a subscription?

[hot onyx]

Yes

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[weak pecan]

yo how i put ticet tol in my server plz anyone help

[covert swallow]

See above

[cinder moon]

Thanks that was the problem, Sometimes I am very dumb

[iron night]

Gave +1 Rep to @covert swallow (current: #18 - 283)

[covert swallow]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[valid lotus]

tyssm once again

[hot onyx]

Because I want to give the code to my front. @covert swallow

[covert swallow]

Your front?

[weak pecan]

invit ot my canhel

@covert swallow

[atomic solstice]

no problem

[covert swallow]

Click the bot invite link

[weak pecan]

er

wer

[covert swallow]

In the embed I sent here

[hot onyx]

Do I transfer and then send it to you?

[covert swallow]

You transfer then open a ticket, and then send the relevent transaction details in the ticket

[hot onyx]

Thanks

[hot onyx]

Open any tick?

[covert swallow]

Billing or support

[covert swallow]

Either close your already existing ticket or use that ticket

[hot onyx]

Okay

[woeful nexus]

anyone know how to have categories for making a ticket?

[woeful nexus]

for example like he has

[timber kernel]

Go to the dashboard please -> Panel Configs -> Categories
There you can configure the created / opened category + closed category

[timber kernel]

This is a multipanel.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

Please have a look at this ^

[woeful nexus]

ty the multipanel was what i was interested in ❤️

[timber kernel]

[jade topaz]

Can me make auto add role to someone who crate tikit?

[junior patrol]

Hey, Ticket Tool isn't showing the thingy

[idle flint]

give the page a refresh or try re-logging into the dashboard

[noble rock]

I'm trying to submit a panel but it's asking to send the panal ID, and i'm struggling to find that

[idle flint]

Jump onto the dashboard, as this is easier to manage from there.
The panel ID is just relating to what number panel it is (see the screenshot, there are 6 panels, so to send the Info panel, it is panel ID 3)

[humble sequoia]

https://tickettool.xyz/manage-servers

[idle flint]

This is the link to the dashboard ^^

[noble rock]

Thank you sm!!! Is it possible to send an automated message into the chat depending on which type of ticket is opened?

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 239)

[idle flint]

into the ticket? You can change the ticket message for each type of ticket (panel) so that it relates to that type of ticket

[noble rock]

Into the ticket yes!

[idle flint]

On the Dashboard > Select your panel at the top dropdown, then hit Ticket > Edit Ticket Message.

Repeat the process for all of your panels

[jade topaz]

?

[idle flint]

Yes, but this is a premium feature

[noble rock]

Thank you! Is it possible to ad photo messages in there?

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 240)

[jade topaz]

Can i be premium

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[idle flint]

see above 🙂

[jade topaz]

No but free

[idle flint]

sorry, no.

[jade topaz]

Ok i understand

Have a good day or night

[idle flint]

It is possible, but this is a premium feature. Being a free user allows you to change the text that is displayed (with a character limit), and then having premium allows you to further customise the message allowing for images etc

[junior patrol]

i did Both. Still Doesn't Pop up

[idle flint]

hmm, could you try a different browser or a different device.

I checked the dashboard for that server and I see no issues on my end

[junior patrol]

ok

[jade topaz]

i bought premium w the bot but when i use the dashboard it doesnt let me use any of the premium features
how can i fix this?

[noble rock]

Thank you! I've done that but when opening a panel it doesn't seem to work

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 241)

[junior patrol]

I want to open the tickets in the investigation room catergory but it keeps going somewhere Else

[idle flint]

If you dont see premium active on the dashboard (just under your server name and Icon in the top left) - hit the sync button that is located in the same place

[idle flint]

what do you see when you open a ticket?

[jade topaz]

thank u so much idk why i didnt see that

[iron night]

Gave +1 Rep to @idle flint (current: #22 - 242)

[noble rock]

What I see and how its set up <3

[idle flint]

looks like Ticket Tool is missing permissions in the category. If you have the @everyone role set to ❌ for permissions in the category, this will also block Ticket Tool. Go into the category perms and allow ticket tool separately with the ✅

[junior patrol]

ok

[idle flint]

Just make sure you are opening the correct ticket type. I see that you have at least 4 panels, and you have edited the 4th panels ticket message (your Apply For Roles panel) - maybe you have opened a ticket on your discord for one of your other panels tho?

[noble rock]

When I got to click it, it's first place but it's still the apply for roles tab~

[noble rock]

If I do the other panel: dispute with a member, it works fine it's just the apply for roles one

[idle flint]

What is your server ID (or server name)

[junior patrol]

How do i change the name of the tickets when they open?

[noble rock]

Can I DM it?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[idle flint]

see above

[jade topaz]

Hello.

[idle flint]

run a $debug in the same place and let me know what it says

[terse gazelle]

just removemy msg

nothing happen

[jade topaz]

Your ticket setup could be done in the dashboard.

https://tickettool.xyz/manage-servers

[terse gazelle]

ive done

[jade topaz]

Here.

[jade topaz]

Invite me to the server.

[terse gazelle]

i mean i done the dashboard setup

[jade topaz]

Is it not letting you create a ticket?

[idle flint]

what is your server name?

[terse gazelle]

idk

im new at this thing

[jade topaz]

I'm in.

[terse gazelle]

There

[jade topaz]

I got it.

[idle flint]

also, just an FYI - not that helping other people is bad, but Ticket Tool support members rarley come to into your discord to help you and we will not ask for permissions etc. Just be aware if people do this.

but @terse gazelle the bot is missing permissions in the channel

[jade topaz]

I know

I fixed it for him.

[jade topaz]

Support members have a dashboard?

Wow, this servers advanced.

[pseudo ravine]

It's just the /debug command

[half grove]

My /debug command will not work.

[steel basalt]

Can you elaborate?

How does the bot respond?

[half grove]

I don't really know how to set it up.

[steel basalt]

The debug command is not something you need to "set up" but rather it's a tool we use to troubleshoot issues that you may face during your setup process. If you are looking for instructions regarding how to set up the bot, refer to the guide I'll attach below:

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[steel basalt]

If you have any other questions or concerns, let me know. 😁

[half grove]

okay thanks for your help 🙂

thanks @steel basalt for your help 🙂

[iron night]

Gave +1 Rep to @steel basalt (current: #40 - 68)

[steel basalt]

You're very welcome. Cheers!

[half grove]

I can not find the create Panel in the panel one.

[mystic pulsar]

How do I add more than 1 button?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

hi guys, I need a bit of help with my server. How do I add my Mods to be able to use the bot? They are getting the command.

[half grove]

DM me the invite code and I can help set it up if you would like.

[jade topaz]

sorry, I would like to do it myself as I want to learn 😊

[pseudo ravine]

No

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 4, 2024, 10:24 PM

[pseudo ravine]

@jade topaz Read this ^

[jade topaz]

Thank you. Was that a bot?

[pseudo ravine]

I sent a custom command

[jade topaz]

ok.

is there a section to add people

[half grove]

How do I make it so my ticket has (General Support, Manager support and more)?

[covert snow]

What should I do if, when creating a ticket, a person with the support role does not see the message history?

[pseudo ravine]

You can add a dashboard role, but not specific users

[pseudo ravine]

@half grove Read this ^

[pseudo ravine]

Hey there. Make sure that the Support Team role has the View Message History permission inside the ticket

[half grove]

What section is it in?

[pseudo ravine]

It says it in the embed

[covert snow]

how to do it?

[pseudo ravine]

Dashboard > Permissions > Support Team Permissions > Edit opened > View Message History >

This will only affect newly created tickets

[half grove]

Js why does it say no results found?

[pseudo ravine]

Can you send a screenshot?

[pseudo ravine]

You need to create the panels first

[half grove]

On what?

JS?

How do I create them

[pseudo ravine]

Click on the green button on the right

[half grove]

Js

Can anyone help?

[pseudo ravine]

Did you delete the panel?

[serene plank]

How do I re send the ticket message after i edited it

[half grove]

No.

Oh I did delete 1.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

@serene plank Read the 3rd embed ^

[half grove]

So how do I fix it?

[pseudo ravine]

Remake the panel

[half grove]

How?

[pseudo ravine]

Read this

[serene plank]

it says it doesnt have perms to send messages in the channel even though the role has admin perms

[pseudo ravine]

You just need to re-send the General Support panel

Although you should remove the General Support from the list

[half grove]

How?

[pseudo ravine]

Can I get the server ID

[pseudo ravine]

Click on Back > Click on Send

[serene plank]

the server link?

or the channel id

[pseudo ravine]

server ID, or the servers name

Not the link

[serene plank]

1219457129942089859

[half grove]

Js

[pseudo ravine]

That's not an emoji

[half grove]

It not coming up with the general support and everything.

[pseudo ravine]

Did you send the panel?

[icy ravine]

How i can add picture in the panel like this?

[half grove]

Yep.

[pseudo ravine]

Did you send the correct panel?

[serene plank]

What part of the link do I use for a custom emoji

[icy ravine]

Bro...?

[pseudo ravine]

Hey there. Go to the Dashboard > Messages > Edit Panel Message > Embed Editor > Image URL

[pseudo ravine]

Be patient please

[icy ravine]

OK wait a minute pls

[pseudo ravine]

None of it, run the /id command on the emoji you want to use, and then copy the entire thing into the dashboard

[half grove]

What do I do now js?

[pseudo ravine]

You need to edit the buttons for each of the panels

[serene plank]

where and how do i do /id

[pseudo ravine]

It's a slash command in your server

[half grove]

How do I do that js?

[pseudo ravine]

Dashboard > Buttons > Create Ticket > Button Text

You need to do that for each of your panels

[icy ravine]

@pseudo ravine ?

[half grove]

Now what do I write?

[pseudo ravine]

It's premium only

[pseudo ravine]

Whatever you want it to be named

[serene plank]

And do i just paste just the id or do i have to add anything to it

[pseudo ravine]

The entire string

[icy ravine]

Omg bro

[pseudo ravine]

$id

[humble sequoia]

<:PabloTiphat:983791053842837624>

[pseudo ravine]

For example ^

[half grove]

How do I add more>

[pseudo ravine]

More what?

[half grove]

I want multiple types of tickets.\

[pseudo ravine]

You already have made them

[serene plank]

How do I enable the claim button

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[half grove]

I did it Js

Now how do I change the emoji before the name?

[pseudo ravine]

Same place, but the field above where it says Button Emoji

[serene plank]

How do I make it where only support team can close the ticket

[half grove]

What Emoji do you recommend?

[pseudo ravine]

It's up to you

[pseudo ravine]

Dashboard > Buttons > Close Ticket > Support Team Only >

[half grove]

JS can I dm you?

[pseudo ravine]

No, it's against the rules

[half grove]

Thank you for the help @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 392)

[pseudo ravine]

You're welcome, glad I could help!

[half grove]

🙂

[native axle]

Compre 10M con 28K de gemas y no me llega dichas monedas a mi cuenta ayuda por favor

[restive condor]

Estás en el servidor erróneo, desafortunadamente

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[hot musk]

Is there auto respon for ticket tool ?

And if there isnt how to make other bots can use cmds like $remove and $add and those stuff

[south holly]

why does the bot keep leaving my server after adding

?

[hot musk]

Check if there other bots kicking it check the audit log to see what bot kicking it

[south holly]

ok

[hot musk]

Happend with me before it was from other bot kicking him

@restive condor yo can u help me ?

Oh sry

[restive condor]

Hi there

[hot musk]

...

Can u help me with this and the msg under it ?

[south holly]

fixed

[hot musk]

Kk enjoy managing ur server

[south holly]

will do

[restive condor]

Hey there, yes that's possibke with our Automations feature.

Which is a premium feature.

And if there isnt how to make other bots can use cmds like $remove and $add and those stuff
Dashboard > Server Configs > Bot

[hot musk]

Also how to make the guy that opened ticket can close it using $close ?

[restive condor]

Dashboard > Command Configs > Close > Disable support team only

[hot musk]

Kk thx for helping me 😊

:>

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 416)

[hot musk]

Hi again is ticket tool able to clear msgs ?

Other bots i cant use there cmds with other bots sadly :/

[restive condor]

No, Ticket tool doesn't currently have such feature

[hot musk]

Ticket tool tbh is the best bot ever made

Support respon fast and its easy to manage

[hot musk]

How to remove this ?

[tribal steppe]

كيف ارفق صورة مع التكت؟

[tawny locust]

I am trying to set up a new panel with only two forms in it. The auto setting (which I believe is no to me since I last used this tool?) is OFF. Why isn't this working?

[austere forge]

hi there, what do you want removed?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[austere forge]

hi there, see above ^

[austere forge]

Hi there, pls moove a #🎫│make-a-ticket I will help you : )

[hot musk]

the square thingy

[austere forge]

sure, go to Dashboard > Panel configs > Ticket - Edit ticket message > Embed editor and remove link on embed

[hot musk]

kk

[jade topaz]

can a mod

help

[ivory anvil]

/purge -> Permission Embed Links is required to send this embedded message.

? 😦

[ionic path]

Make sure the bot has that permission in both the server role settings & the channel role settings.

[gray sedge]

Where is the Arabic language chat?

[humble sequoia]

━━ | 𝗜𝗦𝗔𝗚𝗜's inquiry has been moved to a ticket ━━

[austere forge]

Hi there, do you need help with Ticket tool ?

[river hare]

Is there an issue with the bot?

Cant close ticket, not responding

[atomic solstice]

Are you getting some sort of error?

or does the bot appear offline in your server?

[atomic solstice]

Can you try to type /debug in that channel as well?

it will probably show the same, just tell me when you run the command so I can check

[river hare]

its offline

[atomic solstice]

It seems the bot doesn't have permission to see inside that channel

make sure the bot has the Read Channels permission in that channel

[river hare]

thank you, i didnt know why but administrator perm was removed

[atomic solstice]

no problem

[leaden sparrow]

Do you need @humble sequoia To have it ping someone when you do close request even if you put all the variables in the close request message?

[rapid tartan]

How can i setup so when someone makes a ticket. Staff team gets automatically pinged.

[cosmic oxide]

hi how to view old transcripts.

[jade topaz]

I forgot but how do I make certain roles able to access an open ticket?

[timber kernel]

You also can edit the close ask message with the free version.
Panel Configs -> Messages -> Edit Close Question

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[timber kernel]

Here you go ^

Panel Configs -> Messages -> Edit Ticket Message

[leaden sparrow]

K thanks.

[timber kernel]

Go to your transcript channel or to your downloaded transcript and open it.
You may also got it DM'ed, depends on your configuration.
If this is not helping, please provide some more information about your setup.

[timber kernel]

You can use Support Team Roles and Additional Roles for that.
Panel Configs -> General

[cosmic oxide]

no where are the transcripts for old tickets

[timber kernel]

Have you set up a transcript channel beforehand?

[silent basin]

is it possible to allow a ticket to have more than one owner? so all staff who work the issue get counted for the completion.

[cosmic oxide]

not sure...

[silent basin]

look at panel configs then transcript

[cosmic oxide]

ok yeah i have one

but how do i search for a specific one

[silent basin]

in the transcript output it shows certain details, knowing who opened it and who claimed it can help narrow that down

[timber kernel]

Discord search and enter your keyword, like user name, topic etc.
Depends on the info you have in your transcript message.

[cosmic oxide]

wrong ticket bot sorry 💀

it worked tho thanks 👍

[silent basin]

but now. is this possible?

or like addmultiple of "roleholder" to it so when it closes they all get the completion if that makes sense

[rapid tartan]

Im on mobile..

When i say like @staff team in my Server, and i publish it, it isnt pinging.

[timber kernel]

Same thing there, just a bit different layout 🙂

[timber kernel]

Can you show me how you configured it ? I would prefer not to show it public here, feel free to open a ticket in #🎫│make-a-ticket

[rapid tartan]

May i show how it looks like?

[timber kernel]

yes

[rapid tartan]

Like idk

Im new to this.

[timber kernel]

There you pinged yourself -> works -> correct?

And you now want to ping a role, correct?

[rapid tartan]

Ye but i want it to ping like this

[timber kernel]

In the config, you use this syntax (following your example):
{@Staff}

[jade topaz]

sir how to claim the free trial?

[rapid tartan]

{@Staff Team} like that???

[timber kernel]

If you talk about the 7 day trial, please go to the dashboard and in the top left you find this:

[timber kernel]

Yes, try that please.

[rapid tartan]

Alr

Alr i will try now

[timber kernel]

Can you elaborate this a bit more?
Also, what do you mean by "issue get counted for completion" ?

[rapid tartan]

It shows this

This when i did ur example

And this is how i did when i copied my role and put it in there

[timber kernel]

Without putting it inside the "``"

[rapid tartan]

Oh

[jade topaz]

No, there is not

[timber kernel]

I did that just here to not accidentially ping someone.

[timber kernel]

How does it look for you?

[silent basin]

you know how we now have statistics, when its closed.. both get counted

[rapid tartan]

So i should remove the ``

[jade topaz]

^^

[timber kernel]

If there is not yellow button, someone already used the free trial on that server.

[timber kernel]

yes please

[rapid tartan]

Alr

[jade topaz]

No, it's just a new server and noone did.

I want it bro I sn't even write big text in embeds

[rapid tartan]

NO Way

It worked

Thank you so much

[timber kernel]

You are welcome.

[rapid tartan]

You made my day.

[timber kernel]

[timber kernel]

I can see, that you started the trial on 17 March 2024.

You also can, if you have a look at the Dashboard history.

[jade topaz]

Oh ye, i SAW the history

but I don't really remember when I did 😭

I DONT STARTED TICET WORK AT THAT TIME

😭

I WANT IT OR I DIE

is there any other way to obtain it without money?

[jade topaz]

can my premium be transferred from one server to another please?

[scenic plinth]

Enter giveaways or participate in events when we have them.

[regal marten]

id like to remove a certain role from having access to tickets. and replace it with a new one, how do i do that. anytime i do the /help command it fails

[flat pagoda]

#🎫│make-a-ticket

[regal marten]

#1225903665655582770

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! How did you subscribe to premium?

[jade topaz]

discord feature

[restive condor]

Unfortunately, Discord doesn't currently have a way to transfer subscriptions.

You will need to cancel it and resubscribe on the new server

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[jade topaz]

but then i have to pay again

[restive condor]

That's would be correct unfortunately.

If it hasn't been 5 days since you subscribe, you may qualify for a refund.

There's nothing we can do unfortunately as it's Discord who manage these subscriptions

[humble sequoia]

Refund Request

If you have purchased a Premium Subscription of Ticket Tool through Discord and want to request a refund, you will have to contact Discord Support.
We unfortunately can't handle any of these cases.

Am I eligible for a refund?

Discords Refund Policy states that you can request a refund within 5 days of your initial purchase date.
A prorated refund (partial) can be requested if the bot has been removed by either Discord or the bot developer.

Ticket Tool Premium Refund Request

[cloud pawn]

Hi im trying to find out how to add a specific role to permissions to see the ticket tool.

[elder inlet]

Idk if it's a bug or not
In my dashboard is shows each ticket individually and in server config settings that the transcript channel is properly set to transcripts in my server.
Issue now is I tried transcrpting a ticket and it said go to dashboard transcripts isn't set. I made sure I saved after each small change I made in dashboard and on my server. Please help if you can.

[rapid tartan]

Check if it is the right ticket or Discord server

[astral vortex]

hola queria preguntar como puedo activar el ticket gold?

[pseudo ravine]

Hey there. Could I get the server ID

[elder inlet]

1080066245325500437

[elder inlet]

Done

[pseudo ravine]

It seems like all panels have a transcript channel set now

Could you please create a new ticket and try saving the transcript

[elder inlet]

Yea but It doesn't wanna transcript it to my transcript channel
And it doesn't wanna move it to the closed tickets category either

[pseudo ravine]

Make sure that Ticket Tool has the correct permissions in the closed category

[elder inlet]

Nvm now it's working. Just issue with mentioning a role. Thank you.

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 393)

[elder inlet]

Ummmm

[pseudo ravine]

You’re welcome, glad I could help!

[elder inlet]

"please don't ping our support staff"
"To make sure the user has more rep type thanks ||@user||" and then
"+1 rep given" sounds like contradictions lmao

[pseudo ravine]

You can ignore the message regarding not pinging staff, since it was a thank you ping

[balmy badge]

How do I create a report system with a dropdown menu with 2 options?

[versed lake]

hey im trying to put emoji into my ticket but they just keep saying this

[supple shard]

Hi! I use Ticket Tool on my server, a user just contacted me saying he has access to the dashboard and has changed settings there?
where can I change who has dashboard Access?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

@balmy badge Read this ^

[pseudo ravine]

Hey there. Emojis don’t work inside the text for dropdown options

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 6, 2024, 1:19 AM

[pseudo ravine]

@supple shard Read this ^

[balmy badge]

How do you edit these names/add new ones?
"Report Civilian" and "Report Staff"

[supple shard]

Thank you! This was the solution! 💯

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 394)

[pseudo ravine]

You’re welcome, glad I could help!

[pseudo ravine]

Hey there. Are you asking how to add more dropdown options?

[scenic plinth]

@devout mango No es algo en lo que podamos ayudarte.

[limber gyro]

Hey guys, we currently use this two embeed format , both are different panels , I would like to know if there is a way to add both panel buttons in one embeed

Or if we could add them to an embeed that wasnt sent by the ticket tool bot

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[balmy badge]

Yes

Let me send a picture

[pseudo ravine]

There’s a green button that says “Add Item”

[balmy badge]

It says "Report Civilian" but I want it to just say "Reports". Then, when clicking the dropdown, for it to say "Report Civilian" and "Report Staff", etc

[pseudo ravine]

You’ll need a separate panel named “Reports” and add both panels to the dropdown list

[balmy badge]

How do I make that panel?

[pseudo ravine]

Same way you made the others

[balmy badge]

I need help doing that

[willow pasture]

how I can do this

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

Hey there. That’s a different bot

It’s one of our custom bots for this server

If you’re wishing to know how to do multi-panels, read below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[willow pasture]

i know how to send it

but how i do it longer

[pseudo ravine]

Longer message?

[willow pasture]

yes

[balmy badge]

So 2 panels, one for each dropdown?

[pseudo ravine]

Only if you have premium, that will get rid of the character limit

[willow pasture]

ooooh ok

thanks man 🤍

[pseudo ravine]

No. 3 panels total, with your 2 report panels inside the “Reports” panel

[willow pasture]

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 395)

[pseudo ravine]

You’re welcome, glad I could help!

[balmy badge]

Im stil confused.....

Is it possible to send an example?

[balmy badge]

Figured it out, thank you!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 396)

[pseudo ravine]

You’re welcome, glad I could help!

[balmy badge]

How do I change this message?

[pseudo ravine]

Dashboard > Messages > Edit Panel Message

[fathom orbit]

can i check ticket logs for a ticket ive opened ?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[novel pollen]

Hey guys. How do I make it so that I have a button, and then when they click the button from a custom bot, it opens a @pseudo glen ticket.

@steel basalt

[tall merlin]

Hey! I'm trying to make it so that a claim button appears that a person with my support role can claim, but every time I don't see the claim button

[austere forge]

Hi there, pls don't ping staff
rules 4 - Pinging staff is prohibited. Do not do it anywhere, not inside of tickets, not anywhere.

It is not possible to create a button to create a ticket button on a custom bot : )

[austere forge]

Hi there, the claim button is a premium feature

[novel pollen]

I mean like, I add the button to a bot or an embed, and then it opens up a Ticket Tool ticket

[austere forge]

not possible unfortunately

[novel pollen]

damn

cos ik PRC did it

alr

[idle flint]

It is possible, you would just need to have that button (the secondary bot) send a /new command and a user ID into a channel.
On the Ticket Tool side, you would need to have Command Style tickets enabled and enter the secondary bots ID on the Dashboard > Server Configs > Bot ID (this tells Ticket Tool to listen to commands from the secondary bot)

[austere forge]

correction for you, its possible finally ⬆️

[novel pollen]

would it be possible for you to record it for me?

record how to do it*

[idle flint]

we cant really help you with the config for the other bot, but once you get that sorted, we can help you with the Ticket Tool side of things

[vestal bone]

/setup When I do it it says the app is not responding

[austere forge]

hi there, pls run $debug command in same channel

[vestal bone]

Thanks

[iron night]

Gave +1 Rep to @austere forge (current: #37 - 81)

[vestal bone]

It still doesn't happen

[austere forge]

Make sure that the bot has: SEND MESSAGE perms in the channel : )

[vestal bone]

I'm trying for a minute.

[sage geyser]

anyone here I need some help

How to make my channel have this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[cinder moon]

Why can I only see 2 panels on the dashbord but I have six in my server?

[light steppe]

How can i fix this?

[cinder moon]

Maybe you need to change something on the dashbord with acces

[light steppe]

what should i do

[cinder moon]

first go to the server on the dashbord where this is in

then permissions

[light steppe]

Then?

[cinder moon]

wait

I got that yesterday and I fixed it but I dont know what i dit.... 🙂

*did

Do you want it with panel or without?

[light steppe]

Panel

[cinder moon]

If you click on command configs then permissionlevel and then allowed roles and you select a member role

maybe it works then and otherwise I dont know

[light steppe]

Ok let me try

[gilded comet]

how can I fix this

[cinder moon]

Make sure the bot can chat and has acces to chat in the channel you want the panel

[gilded comet]

it dors

does

[cinder moon]

it can caht and view the channel?

hm

[gilded comet]

it looks fixed now

[humble sequoia]

━━ TwisT ≠'s inquiry has been moved to a ticket ━━

[thick rain]

How cani put my own photo in premium?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[austere forge]

hi there, see above ^

[cinder moon]

can someone help me?

[pseudo ravine]

They were either renamed or deleted

[rustic latch]

How can I make it show the emoji of the server?

[timber kernel]

Use the $id command to get the correct syntax.
Example:

$id

[humble sequoia]

<:PabloTiphat:983791053842837624>

[rustic latch]

Thanks you 💋

[iron night]

Gave +1 Rep to @timber kernel (current: #26 - 182)

[bleak pulsar]

im trying to make a multipanel but when i go to do the second choice, it wont allow me to choose the panel i want to use since its already chosen on the first choice?

how do i go about this?

[timber kernel]

So you have 2 panels in total?
If so, you go to the first panel and attach the second panel to it via multipanel feature.
The first one you do not have to select there, it is automatically part of it.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

Please also have a look at this guide ^

[simple escarp]

Hello

@simple escarp

Please helping🥺

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[bleak pulsar]

oh okay thank you i’ll try now

[iron night]

Gave +1 Rep to @timber kernel (current: #26 - 183)

[bleak pulsar]

i dont see an "attached panels" thing?

[timber kernel]

Click on Panel please.

There you will find it.

[bleak pulsar]

ohhhhh..

whoops, thank you!!!!!

[timber kernel]

[fathom quiver]

Just to re-ask, is there any way for Ticket Tool to send a specific message in the private thread it creates?

Because I'm looking to silent mention staff, not ping them, when a ticket opens so I can add them to said thread without pinging them.

[timber kernel]

The "Auto add team to thread" option should exactly do that. No need for a message etc.

[fathom quiver]

Thanks Tux, unfortunately that will ping them. The "Auto add team to thread" feature is not a silent message. It's close, but not quite

[iron night]

Gave +1 Rep to @timber kernel (current: #26 - 185)

[fathom quiver]

If there's a way to change the message it sends to include @silent before anything else, that'd be helpful?

Utilising the @silent wording before a message will send said message "silently" - it will still show up with a red pill notification but will not push a notification. Pretty important to us.

[timber kernel]

As far as I know that is not possible sry.
Feel free to add a suggestion and it may be added in the future.

[fathom quiver]

I was gonna say, probably worth a feature request as it’s pretty easy to implement AND I’m sure a lot would use it 🙂

[timber kernel]

Go for it. 🙂

[fathom quiver]

I hate to be that guy but I can’t see anywhere to do so. Could you point me in the right direction?

[timber kernel]

sure, due it is a premium feature, please here -> #1019685143046279208

You also have access there now.

[fathom quiver]

Easy peasy. Looks like I got my role too. Thanks a bunch!

[timber kernel]

(I gave you the role)

[tall merlin]

Ok, where can I buy it?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly (Open a billing ticket in #🎫│make-a-ticket to receive additional information on this matter)

[restive condor]

You can either subscribe via Discord monthly, or alternatively buy premium directly from us via PayPal or Crypto (3 months minimum)

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[tall merlin]

I redeemed premium on the website for 7 days, I might pay to keep it but for now, how do I set up claiming?

[restive condor]

Dashboard > Panel Configs > Claiming

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[remote turtle]

Hi guys

I wanted to use ticket tool for my server but when I watched a tutorial I noticed my version of the site just doesnt do what his does

what do I do?

[tall merlin]

omg it worked! thank u fella!

[iron night]

Gave +1 Rep to @restive condor (current: #8 - 420)

[tall merlin]

I want to make it so everyone with my support role can see the ticket, but none can talk in it unless they claim it or are added to it. How do I do that?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[tall merlin]

I already have my support role on it but it still lets my support role talk in the ticket before they claim it

[restive condor]

Hi, no. Those are free

Ah, custom commands must be manually used. (Eg. Informational messages)

You would need automations for that which are a premium feature

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[restive condor]

That's an example of a custom command ^

[tall merlin]

hey could someone help pls

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[atomic solstice]

then you need to visit the permission menu and change the permissions for Support Team Opened to have send messages and view channel

then in the claimed menu you change it so the user can also send messages

[tall merlin]

how do I do this last part

[slow light]

Is there a max for open tickets on free version?

[restive condor]

That's right.

In the ticket, anywhere on the server (if the bot has permissions) or in DMs of whoever ran the command

[restive condor]

Hey there! No, there are not

Just make sure to stay under the 500 Discord channel limit

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[atomic solstice]

this is from where you can change the settings

the Change other Support Team permission

[tall merlin]

it worked thank u fella

[iron night]

Gave +1 Rep to @atomic solstice (current: #23 - 244)

[tall merlin]

[atomic solstice]

no problem

[tall merlin]

ok so now its making it so the support team cant talk before or after its claimed

sorry for asking for so much help 😭

I did this

then I did this

[tall merlin]

this is for the claimed thing

[marsh lake]

quick question, do you guys do a one-time payment for premium at all? if not, all good, just curious bc I would be willing to pay anything

[atomic solstice]

I'd recommend indead, Moving the Support Team roles in that panel, into the Aditional roles section. Then the permissions for additional roles can be off for the send messages. You can enable send messages permission for the Support Opened. And then it should work

[atomic solstice]

we do one time payments if someone pays directly

[marsh lake]

what is the cost?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[atomic solstice]

minimum is payment for 3 months so 18$

[marsh lake]

oh, so if I directly pay $18 I don’t have to pay again? just making sure that’s what u mean

[atomic solstice]

oh, did you think lifetime one time only?

as in that case no, this direct payment is just you paying for the 3 months minimum or more and once the time runs out you need to pay again

it just doesn't go through discord

[marsh lake]

oh, I see what you mean, makes sense

[tall merlin]

so like this?

[marsh lake]

thanks for your help!

[atomic solstice]

yes, but also in the permissions click the Aditional Oppened and there put Send messages on

[marsh lake]

thanks for your help @atomic solstice got u with the rep lol

[iron night]

Gave +1 Rep to @atomic solstice (current: #23 - 245)

[atomic solstice]

then it should hopefully work

[atomic solstice]

no problem,

[tall merlin]

ok, now my support role cant open the ticket

Im sure thats a quick fix tho but I wanna ask u just to be safe

[atomic solstice]

you mean when someone opens a new ticket they can't see inside it?

or they can't create a ticket with the create button?

[tall merlin]

the see the ticket but when they claim it they cant type in it

wait

now they cant claim it at all

[atomic solstice]

yeah looks like what you plan to do may not be possible as claiming is only allowed for the role which is added into the support team roles, but if you want the support team to not be able to type in the channel then you cannot add them to the support team roles as then they won't be able to type even efter they claim the ticket

as the only other way would be to have send messages on the everyone opened section, then you could have staff members in the support role section, but there it would have to be on for it to not allow them to type when the ticket opens. They would be able to claim, unfortunately though since it has to be on they will not be able to type in the ticket still

[tall merlin]

So all I can do is just have it so no support member can type until its claimed, and then once its claimed, every support member can talk there?

[atomic solstice]

no, the most you can do is have it so when the ticket is open anyone can type but when someone claims then only the ticket owner and the user who claimed can type, no-one else can

[fathom hull]

Hi I am new and I hope this is the right spot to request help! I have one ticket system set up successfully in my server and am trying to set up another but I want the ticket when opened to only be visible to the moderators and the ticket owner. Currently every role on the server has access to view the ticket when opened and I can't find the right setting to change that. I set up the old one a while ago and can't remember how to make that happen! Coming here to see if anyone can point me in the right direction before I give up and clone the old one and do all the work of customizing it again! Thanks for your time

[tall merlin]

Could you guide me on how to do this?

[atomic solstice]

You can actually do so really quickly:

Move the support team role back from Aditional Role to Support Team role. Then have the support team opened permissions on for send messages, and then in the Change other support team permissions in the claim menu set the send messages on

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[atomic solstice]

follow the stuff from the embed above on how you can fix this

then by addind your moderator role to the support team roles, then only the ticket owner and moderators will see those tickets

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[atomic solstice]

here is where you add the moderators to have access ^^

[fathom hull]

Those both look set correctly on my end!

Thank you for the help- let me see if I can share

OK Here's the permissions setting- that's correct I think,

And the moderator role appropriately assigned for the panel

but when I look from the @ everyone role it still shows up even though they can't see the parent channel or the spot to open the ticket, just the ticket itself

They can even press the end ticket button and type in the ticket

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Apr 6, 2024, 7:51 PM

[atomic solstice]

here is an explanation for your issue ^^

View as role feature doesn't work with testing tickets

[fathom hull]

Ah! OK- it's so strange since I have another ticket bot set up with about 100 tickets open and you can't see those when I do the view as role test.

[atomic solstice]

the reason this doesn't work here is cause you opened the ticket yourself and the ticket owners are added as User to the ticket not as a ROLE

so it overwrittes it

[fathom hull]

OHHHH ok haha that makes sense! Thank you so much @satisfy lol

[atomic solstice]

no problem

[fathom hull]

thanks @atomic solstice

[iron night]

Gave +1 Rep to @atomic solstice (current: #22 - 246)

[fathom hull]

thought I was going a bit mad on this one, everything works great now. lol

[atomic solstice]

no problem

[tall merlin]

this worked. idk if ur an ai or not since ai is in ur username but thank u so much! ur very helpful

[iron night]

Gave +1 Rep to @atomic solstice (current: #22 - 247)

[atomic solstice]

no problem

[balmy badge]

I don’t know if this is for the ticket support bot or dyno, but is it possible when I open a ticket to have the bot send out a form the user can fill out depending on which button they click? If yes, how?

[timber kernel]

Hello
You could combine multipanels (so multiple buttons, like here -> #🎫│make-a-ticket ) with forms.
So for each button there you can have a different form / different questions.

[balmy badge]

Yes. Is there an example of how to do that?

Or do I need premium?

[timber kernel]

Lets start with these 2 guides.

[timber kernel]

not needed for that 🙂

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[timber kernel]

These are the 2 features you can combine to archieve what you want.

I give you a short summary:

• Create the panels you need (so all the different tickets types)
• Add to each panel the form you want to have
• Go to the first panel and attach the other panels to it
• send the first panel to your channel

[balmy badge]

How do I go to the first panel and attach the other panels?

[timber kernel]

Select the first panel in the dropdown box at top in the dashboard:

Then, click on Panel.

There you add the other panels then, to attach them.

[balmy badge]

Okay thank you

[timber kernel]

[oblique pier]

Como puedo solucionar este error?

[restive condor]

¡Hola! Ese servidor ha sido limitado temporalmente por Discord debido a una creación de tickets excesiva en muy poco tiempo.

Tendrás que esperar el tiempo mostrado en el error para abrir un nuevo ticket

[balmy badge]

How do I edit the button names (total of 3 buttons)

[timber kernel]

Panel Configs -> Buttons -> Button Create Ticket -> Button Text

[slow light]

Tysm!

[balmy badge]

How do I edit the "To create a ticket react with 📩" text?

[timber kernel]

Panel Configs -> Messages -> Edit Panel Message

[balmy badge]

It doesn't let me type in that box..

[timber kernel]

open the embed editor

just click on it

[balmy badge]

Ah

[timber kernel]

🙂

[balmy badge]

I didn't see that 🤦‍♀️

[timber kernel]

np

[balmy badge]

Is there a way to add a description and requirements for filling out the form before the user can fill out the form?

[jade topaz]

I don't understand what this command actually does, can someone tell me?

[limber gyro]

Hi guys, I'd Like to know if there is a way to add the bot buttons to anothers bot embeed

or to a webhook embeed

[oblique pier]

Ok muchas gracias

[mystic ridge]

Is there any method to use user in support team?

[violet jacinth]

Is it possible to use forms with command style tickets?

[idle flint]

if the users are using the command themselves, yes. If you are creating tickets for other users using the command, then no

[violet jacinth]

Ah so if i used a webhook from another bot like sapphire it wouldnt work gotcha

[idle flint]

yeah correct

[short delta]

how do you even get there? @jade topaz

[violet jacinth]

Im pretty sure that just starts automations for a specific ticket

[short delta]

ik but i cant seem to get to the things like that

on the website

idk how to get there

[violet jacinth]

Yu got premium right?

[short delta]

no?

[violet jacinth]

Automations are a premium bot thing i believe

[short delta]

i js need to be able to add the ticket thing

dms rq

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[pseudo ravine]

It is indeed currently premium only

[jade topaz]

The dashboard link in the description of the bot

[mystic ridge]

Is it possible that use user in support team?

[short delta]

its all good

[high fable]

How you do that.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[gilded verge]

@high fable,

[high fable]

And how do you do the dashboard?

When all the tickets go and one ticket like a drop-down

^ @gilded verge

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

although I feel like I didn't fully understand the first part of the question 🤔

[magic trellis]

How do you add like options to make this this ticket like it will say buy effect
By a wrap skin

[pseudo ravine]

Hey there. Can you elaborate?

[magic trellis]

What kind of elaborate

Like what to elaborate?

[pseudo ravine]

Elaborate on what you’re asking

[magic trellis]

Oh

Like do you know how you go and you have options like English france and all of that I want to put that on my ticket system

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[magic trellis]

Can I change the name for them?

[pseudo ravine]

Name of the buttons?

[magic trellis]

Mhm

[pseudo ravine]

Dashboard > Buttons > Create Ticket > Button Text

Do that for each of your panels

[magic trellis]

Ok ty

[pseudo ravine]

You’re welcome, glad I could help!

[magic trellis]

Thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine (current: #11 - 398)

[magic trellis]

im stuck right here

[pseudo ravine]

You need to add your panels there

[magic trellis]

Do I press muilt panel

[pseudo ravine]

Press the box, it should show your other panels assuming you’ve made them already

[magic trellis]

Ok tyy

[simple escarp]

Please help me

[honest kestrel]

how do i go about adding a ticket onto the bottom of the webhook (i dont want tickettool being the embled i want it to be a webhook)

eg putton this button on the bottom of that message

[sudden haven]

Can someone tell me how to fix claiming ticket feature.
It keeps saying i have it disabled but its enabled and i dont know what to do

[sudden haven]

Are you trying to add that button to the message above?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[idle flint]

see above ^^

[sudden haven]

Ty

Thanks

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint (current: #22 - 247)

[hardy glen]

how i invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[fallow ingot]

@hardy glen ^^

[celest walrus]

is it possible to give a user a role, when they are creating a ticket and remove the role when the ticket is closed?

[atomic solstice]

You can add and remove roles from users when a ticket is opened or closed by going to the dashboard > manage servers > your server > panel configs > select your panel > Ticket > there you have Ticket Opened Roles and Ticket Closed Roles

[celest walrus]

thanks, sadly its a premium feature

[iron night]

Gave +1 Rep to @atomic solstice (current: #22 - 248)

[atomic solstice]

no problem, and yes it's a premium feature

[jade topaz]

How do I make a /reply so they cant see the chanel and when I reply or staff replys it goes to there dms

[thorn imp]

Hello, I see that you've raised a question in the Layebak Discord channel, and someone provided you with a link: https://discord.com/channels/1222346627910598847/1226527605918928979. To determine if it's a scam

[atomic solstice]

That is not us, that is someone impersonating ticket tool

[thorn imp]

I almost got scammed! Thank you.

[iron night]

Gave +1 Rep to @atomic solstice (current: #22 - 249)

[atomic solstice]

is there is no verified bot next to the user name when you click on the name then it's not us

[thorn imp]

So, is it real then?

[atomic solstice]

that bot is reall, but the one you showed in the screenshot before wasn't

it wasn't even a bot it was a user who changed their name and icon to Ticket Tool

[thorn imp]

It's really despicable, exploiting our anxious state.

[atomic solstice]

also if you are in this discord server and they are also using our icon calling themselves tickettool then you can guess that it's most probably a scam

[thorn imp]

Thank you for your assistance. I've learned another lesson. It's already 10:30 PM, so I should go to bed and deal with it tomorrow. Thanks again.

[iron night]

Gave +1 Rep to @atomic solstice (current: #21 - 250)

[atomic solstice]

Could you also please open a ticket from #🎫│make-a-ticket We'd ask some questions about that server so we can prevent stuff like this again

[frosty sable]

My ticket keeps landing outside of my category. Can anyone advise?

[atomic solstice]

make sure the bot has permission to View Channels, Manage Channels, Manage Permissions, Send Messages in that cageory. also make sure you have less than 50 channels in that category, if there are 50 channels in a category the category is full and no-one can add more channels there, so the bot just adds it to the top of the server list

[frosty sable]

I have enabled those permissions but the ticket is still opening outside of the category.

[atomic solstice]

did you enable them in the server roles section or in the category itself

also are there any channels in that category right now or not?

[frosty sable]

I enabled them in server. Yes, there are three channels in there. I had tickets working in there before. Then I made some changes and they now spawn the ticket up top, out of the category. @atomic solstice

[atomic solstice]

make sure you check the permissions of the category itself as there could be a role or something that would overwrite the server side permissions for ticket tool

[frosty sable]

I/m not seeing the issue

[atomic solstice]

could you make a new channel manually in that category and inside it type the /debug command?

[pseudo ravine]

sati they made a ticket

[atomic solstice]

¯_(ツ)_/¯

[balmy badge]

Is there a way to add a description and requirements to the form, before the user takes the form?

If not, is there a way for the ticket to open and then a form opens?

[storm cave]

pls help

[steel basalt]

What do you mean "description and requirements"?
You could set the ticket creation button to require a role before they are allowed to open a ticket, if that's what you mean. Buttons > Create Ticket > Allowed Roles

[steel basalt]

You have inserted something other than an emoji into one of the buttons for your panels.

[digital cliff]

How do i make it ping staff team?

[ionic path]

#📌│automated-support → FAQ → 8️⃣

[prisma sonnet]

How to change the color of the edges of a panel?

[humble sequoia]

User's issue has been solved in another channel.

[digital cliff]

Wait i cant find Settings -> Ticket Options

[ionic path]

It also shows you a quick video of where to go, that should help a bit.

[digital cliff]

yeah for me its differnet

i see this

[ionic path]

Can you show the full page of that?

[ionic path]

Alright. So you want to send a ping of a role when a ticket is opened, right?

[digital cliff]

ye

[ionic path]

On panel Configs select Ticket, Edit Ticket Message and follow {@Role name}.

[digital cliff]

you mean Ticket Message?

[ionic path]

That's what I said, yeah

[calm steeple]

how can i delete a ticket