🆘│community-support

[silver tide]

😁

[lunar solar]

You do when you hit a certain limit

[silver tide]

And then you can request for more

[uncut tide]

i tried making a ticket in a server but it said thatg theres a 500 channel limit but there isnt 500 channels and i keeps failing

nothing i do works

[lunar solar]

The server staff need to fix this

Nothing you can do

[uncut tide]

oh alr

[gilded verge]

i don't remember what change was that but if you still have access to the file (example on the screenshot) then you can just download it and open

[random crescent]

With premium does that enable us to change the bots icon, name, status etc...?

[austere forge]

hi there, not possible

only the name

[gilded verge]

we do not provide dm support, if you don't have this transcript file which you could download, there is no way to get it then

however... if you'd like to talk private then you can go to #🎫│make-a-ticket and open a ticket (just please remember to put every information that's related), there will be only Staff and you, nobody else ^-^

[humble sequoia]

━━ darkmoon's inquiry has been moved to a ticket ━━

[jade topaz]

السلام عليكم اريد شراء البرميم بكريدت عادي؟

Hello, I want to buy the premium with a regular credit?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[worldly pulsar]

hey guys new to this ticket tool, i created a panel and stuff but i dont see the ticket itself option

[abstract folio]

can you explain exactly what you want

[worldly pulsar]

this.

but i haev this

[abstract folio]

to send the panel go the dashboard and send and choose the panel you created

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vale rose]

i forget mail and pass can help me who with that pls

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[empty shell]

ok very dumb question which is rather embarrassing, ticketool has administrator and is ranked above all else, but users cannot open a ticket when i have combed through it all and they don't have suffiecent perms

[ionic path]

__ «You don't have permissions to use this»__

Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[empty shell]

cheers

[ionic path]

No worries

[foggy lodge]

hey

I just invited the bot how to setup now

[ionic path]

You can use the /setup command for an easy configuration, or you can go to the dashboard (https://www.tickettool.xyz/) where you can setup every setting. If you need help with any specific settings, feel free to ask here or open a ticket at #🎫│make-a-ticket

[foggy lodge]

can you join vc

[ionic path]

I'm sorry but I can't

[foggy lodge]

I am at dashboard

[foggy lodge]

what I have to do from here

[restive condor]

From @ionic path

Alright, there is every setting you can change.
General → General setting and support roles
Category → Setting up categories for opened & closed tickets
Ticket → Settings for in-tickets (e.g. you can change the message that's sent immediately after someone opens a ticket)
Moderator → Changing messages for moderation control panels after a ticket is closed
Permissions → Changing the permissions for every member/role who can see the ticket.
Buttons → Changing what all the buttons say or adding an emoji next to them.
Messages → Changing all the available messages
Panel → Used for multipanels, having multiple panels (buttons for panels) at one message.
Command style → Enabling or disabling the commands for Ticket Tool.
DropDown Style → Switching normal ticket buttons to drop downs that you can select a panel from.
Thread Style → Enabling or disabling automatic private thread opening after a ticket is made (useful for discussions with other team members) (Ser

@foggy lodge

[foggy lodge]

whats the meaning of transcript channel

@ionic path bot is not tagging he support roles

[hushed yew]

can the ticket close automatically?

[restive condor]

A channel where all the ticket files will be sent to once the ticket has been deleted, so it can be accesed later

[restive condor]

Hi, see below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hi, close automatically after certain time of inactivity, you mean?

[hushed yew]

Yes exactly.

[restive condor]

That's possible via the Automatinons feature, which is a premium feature

[hushed yew]

So if I don't have the premium it won't close?

[restive condor]

Not automatically. You will have to manually close it

Via the close command or using the close button

[still sundial]

Hiya, on the ticketool bot where you do the dropdown style, how do you pick on each drop down, what role can check the ticket and what cant.

[restive condor]

Hi there, yes. You must make all changes individually on each panel

[still sundial]

Huh.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ionic path]

Ty sorry I couldn't answer

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 302)

[jagged cipher]

How do I clear two lists?

[jagged cipher]

Example

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[ionic path]

@jagged cipher here you go ↑

[jagged cipher]

where?

@ionic path

[ionic path]

Go to the panel Configs of your dashboard, where every setting is visible

In there, you should see a setting called "Panels"

[jagged cipher]

where??????????

[jagged cipher]

He does not remember what I wrote

[jagged cipher]

at attached panles

@ionic path

[pseudo ravine]

There’s no need to keep pinging him

[jagged cipher]

I don't understand

[pseudo ravine]

You can make an arabic ticket in #🎫│make-a-ticket if you wish to speak arabic

That way you can also get support from a support member

[jagged cipher]

nothing

someone

arabic

[restive condor]

Yes, we have Arabic Support Team members but you closed your ticket after 4 minutes

[ancient sand]

Hello, how can I make the ticket go to another place at the bottom when it closes? automatic

[abstract folio]

dashboard → Panel Config → Category → Category closed and choose the category . when the ticket is closed the ticket will go to the category

[ancient sand]

were dashboard@abstract folio?

[abstract folio]

the website that you actually in

go to panel config

[abstract folio]

category you will find category closed put the category you want and save

that's all

[ancient sand]

💚 thnx bro

[abstract folio]

no problem , anytime

[ancient sand]

look bro my tikct up

I want when the tick closes, your tick goes to the bottom of the discord

[abstract folio]

make a category and put it in the down and go to panel config category category closed and put the category and save

that's what i told you up

[abstract folio]

that's right try make a ticket and close it the ticket will go to the category you put

[ancient sand]

OK

[iron night]

Gave +1 Rep to @restive condor (current: #17 - 304)

[tawdry musk]

How to create a server ?

[abstract folio]

what you mean , its ticket tool support server

[glad nest]

yo i need help setting it up

[buoyant karma]

how do i change the create ticket name-

nvm i got it thank you

[zenith folio]

hello I'm trying to create a ticket and get help but I'm not successful, who can help me please?

the ticket is obviously open but afterwards I don't know where to go and no one contacts me

[abstract folio]

its ticket tool help server for help you in setuping the bot in your server
but this problem from server staff they need to fix it

[zenith folio]

OK MERCI

[abstract folio]

no problem , anytime

[zenith folio]

and do you know how to set sprint by default because I activated it and despite everything I have to press a second button our run

[abstract folio]

this is ticket tool bot support

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[buoyant karma]

how do i take away member perms to close ticket and give staff perms to close ticket

[glad nest]

can somone help me ?

[vast jolt]

how can i tag a role so when someone opens a ticket it tags them

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[abstract folio]

see above ^

[vast jolt]

thank you very much

thanks @abstract folio

[iron night]

Gave +1 Rep to @abstract folio (current: #85 - 10)

[abstract folio]

sure how can i help you

[dense linden]

@iron night no lee}}

[restive condor]

Hi, Dashboard > Panel Configs > Buttons > Close Ticket Button > Support Team only

and same for the CLOSE command under Command Configs

[buoyant karma]

doesnt that block member from creating ticket?

[restive condor]

Sorry close* ticket button

[buoyant karma]

Ok

let me try

Ok i will test it with my alt without the support role and with support role!

i can close ticket without support

[restive condor]

Make sure you've made the changes for the correct panel

[buoyant karma]

i did

[buoyant karma]

what’s happening 😭

[past horizon]

im trying to setup the bot on my server and im asking people multiple questions when they open a ticket, where do the answers go? i cant seem to find them anywhere

[restive condor]

Could I get your server ID please

[restive condor]

Hi, see the last section of the below embed

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[buoyant karma]

yes

well its my friend server and im helping her

[restive condor]

No worries

What's the server ID though

[restive condor]

You can use the $id command to obtain it

[buoyant karma]

ok

1195466962080383087

[restive condor]

Sorry for the wait. Which panel is this for?
Reply ping please

[buoyant karma]

all

[restive condor]

It should work with your current setup. I'll bring you into a ticket so you can provide an invite

[buoyant karma]

ok

Thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #16 - 306)

[restive condor]

Any time

[hollow vector]

Hello, i want to know how i can have modal window when someone trying to open a ticket with the following option
Username: short paragraph
Ticket reason: Long paragraph

cuz i can't find this anyone from the dashboard

[humble sequoia]

━━ Theon's inquiry has been moved to a ticket ━━

[buoyant karma]

oh and @restive condor the owner of the server also said thank you

[iron night]

Gave +1 Rep to @restive condor (current: #16 - 307)

[restive condor]

You are all very welcome 😄

[dense linden]

ENSERI OSE PASAN vvoy desde la mañanaa y nada osea uan venda dura dando tiempo

[jade topaz]

Well, I have a little problem with the bot.

When my members go to create the ticket they do not have permission to do so, I would really like to resolve it as quickly as possible.

(Sorry for possible errors in English, after all I only speak Portuguese)

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[restive condor]

[restive condor]

Hi there, could I get your server name or ID?

[dense linden]

aaa

no me sale {

[restive condor]

No te sale el que

[dense linden]

ese es joven llevo sentado desde la tarde

creo que es una tienda no puede demorar mucho

lo uunico que pido es la devolucion del dinero ya que demoro mucho por un servicio de vender cuentas

[restive condor]

Desafortunadamente, nosotros no trabajamos para ese servidor.

Solo somos el servidor de soporte para el bot que usan. Tendrás que esperar a que los staffs del servidor te contesten

[dense linden]

SEÑOR ES UNA BURLA LA TIENDA

[sage night]

If I buy premium, can I transfer it to another server? @restive condor

[amber silo]

is there a way to open more then one ticket

[restive condor]

No hay nada que podamos hacer, ya que estás en el servidor equivocado

[restive condor]

Hi there, if you subscribe monthly via Discord, no.
You would need to cancel it and resubscribe on the new server as Discord doesn't currently have a way of transferring subscriptions.

If you buy a premium key directly from us via PayPal or Crypto we can move it for you by opening a ticket

[restive condor]

Hey there, you can increase the limit from your Dashboard > Panel Configs > Limits

[amber silo]

thanks

[iron night]

Gave +1 Rep to @restive condor (current: #16 - 308)

[sage night]

Where do I buy keys?

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[restive condor]

See the information above

[sage night]

ths

[restive condor]

Whenever you need the keys, just make a billing ticket #🎫│make-a-ticket

[sage night]

These prices are for 3 months?

[sage night]

.

[restive condor]

Correct, that's the minimum

So it's $18 for 3 months

[sage night]

ok, ths

[ruby edge]

how i fix this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[jade topaz]

How do i change this text?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[valid elbow]

Hello, is there a way to save the tickets once they are closed or so? Then the administrators or higher-level roles review the tickets,

[pseudo ravine]

Hey there. You can transcript the ticket

You'll have to click on the Transcript button before deleting the ticket

[valid elbow]

You'll have to click on the Transcript button before deleting the ticket

[pseudo ravine]

Click on the close button, and you may get the Moderator Message

If not, you'll have to enable Two Step Ticket

[valid elbow]

Doesn't it appear since I have something disabled?

[pseudo ravine]

Could I get the server ID

[valid elbow]

Yes, 1117941018705268807

[pseudo ravine]

Thank you

[valid elbow]

But it tells me this

[pseudo ravine]

You'll need to set a Transcript channel, click on the button

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[valid elbow]

Thanks, and is there an option to assign a ticket to a person or something?

[pseudo ravine]

You're welcome, glad I could help. Read this

[valid elbow]

Can permissions be obtained so that a user cannot close a ticket?, sorry

[pseudo ravine]

Dashboard > Buttons > Close Ticket > Disabled Roles

[valid elbow]

Thank you very much, and I apologize for bothering you all this time, I was warned for mentioning, so I apologize, and thank you very much

[iron night]

Gave +1 Rep to @pseudo ravine (current: #12 - 364)

[pseudo ravine]

You're welcome, glad I could help!

[hollow shuttle]

Hello I purchased premium however it still says I need to upgrade

[silver tide]

is this correct?
{create.form.1?fb={empty}}}

[distant zealot]

whats the easiest way to setup this bot to be more advanced i have it set up but i want it to ask questions before opening a ticket in a certain category to filter out and wasting time basically like ask questions or send promops of trouble shooting whatever it may be for that category

[dense gorge]

Hello, a server I'm an admin in recently subscribed to ticket tool premium but when I try to switch the bot on discord or the ticket tool dashboard it won't send panels and then I have to switch back to Ticket tool white.

And if its set to ticket tool premium it blocks me from the dashboard, thank you in advance 😁

[hazy lantern]

hey , im trying to setup tickettool and i try to do /setup and it just says the appliciation did not respond?

[limber portal]

Hi, make sure ticket tool has the required permissions to view and send messages in your channel

[hazy lantern]

Ohhhhhhhh ahahah yeah that would be it

It still doesn’t work ?

Is still saying the application didn’t respond

[merry hinge]

Hi, My server members can't see the support ticket channel

I check everything but in theory, everyone can see the channel

[idle fossil]

How do I do that? I want to post the picture with the message. Can you help me?

[humble sequoia]

Message Editor - Dashboard

Page 1/2

Message Editor - Discord

Page 2/2

[idle flint]

See above. Images will require Premium

[idle fossil]

Thank you

[iron night]

Gave +1 Rep to @idle flint (current: #23 - 209)

[high swift]

how do i make a poll

in my own server

[bronze scroll]

how can I update the card on file for payment for tickettool?

got a failed payment but have no idea where to update it, the email takes me to Discord Subscriptions, but the only option for TicketTool is to cancel the subscription

[opal oasis]

Hi

I wnt to set mys ticket limit

[restive condor]

Hey @high swift
By poll you mean a form prior to opening a ticket?

[humble sequoia]

━━ rollsmorr's inquiry has been moved to a ticket ━━

[restive condor]

Hi @opal oasis
To set a panel limit -> Dashboard > Panel Configs > Limit

To set a global limit (across all panels) see below

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note: This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[opal oasis]

Hi

Ok thnx

[eager briar]

Does Ticket Tool feature ticket auto-close due to inactivity?

[pseudo ravine]

Hey there. Yes, but it requires premium

[chilly zenith]

Hey everyone, I'm having an issue I'm hoping to get some help with. I have Ticket Tool set-up and it works like a charm, but I'm currently trying to get it to save the transcript of a ticket to the designated transcript channel. I have it selected in the dashboard, but every time I hit the 'transcript' button I'm met with this message even though the channel is already set. Is there something I'm missing?

[pseudo ravine]

Hey there. Make sure it's the same panel

[chilly zenith]

Thank you so much, this is what I was missing! I knew it had to be right in front of my face, haha! I appreciate you!!

[iron night]

Gave +1 Rep to @pseudo ravine (current: #12 - 365)

[pseudo ravine]

You're welcome, glad I could help!

[eager briar]

How can I become premium user?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[cyan lagoon]

#🎫│make-a-ticket

[delicate sky]

When attempting to use /add [USER] to a ticket we're receiving a "Failed to add Missing Permissions." Even the server owner is recieving this error. What permissions are we missing? This just worked up until a couple of days ago when we added a new ticket category

[pseudo ravine]

Hey there. This means that Ticket Tool is missing a permission

[delicate sky]

Could I get some clarity on just which permission is missing?

[pseudo ravine]

I’m gonna need the server ID

[delicate sky]

1132493444951064647

Also this link from the debug: https://discordapp.com/channels/509192800865353738/662692902245498910/1214291853034393670 🙂

[pseudo ravine]

Thank you

Which panel?

[delicate sky]

Great question. I'd need to ask the owner, he has access to the bot. I'm just the one who reaches out when things break. Is there a panel called "support tickets" by chance?

[pseudo ravine]

Yes

[delicate sky]

Then it would be that one, but I actually just tested all of our ticket panels and it looks like all of them do not allow for /add or /remove user

[pseudo ravine]

Ticket Tool is trying to deny permissions it doesn’t have, which causes this issue

[delicate sky]

So, how would we fix that? Sorry I'm not quite following

[delicate sky]

I guess since even the server owner is hitting the error, it'd be something with a discord permission over something in the bot panel?

[delicate sky]

Well no that can't be right because I'm looking at Discord audit log and I don't see any updates to the bot's permissions. I genuinely do not understand why the bot suddenly wont allow the user of /add and /remove

[pseudo ravine]

Ticket Tool cannot deny the permissions that have the orange dot next to the name, because it does not have the permission

[karmic silo]

can anyone help me with this issue

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[delicate sky]

Right, that makes sense. But where I'm not following is why it matters what it can't deny in the context of using the /add [USER] command. None of the actual discord bot permissions have been changed at all

[pseudo ravine]

It uses the “Ticket Owner” permissions

[delicate sky]

But I thought the ticket owner is the person who created the ticket. Why do those permissions affect what a support staff member can do (aka /add a user to the ticket)

[pseudo ravine]

It’s just what permissions they inherit in the ticket, and what the developer chose

[karmic silo]

any1 able to help me with my issue i relogged and sysnced it still didnt work

[ionic path]

Please check the "note" part assigned to that embed.

[karmic silo]

it says i the application doesnt respond

[ionic path]

Can you do /debug in the same channel?

[ionic path]

The bot is missing the Send Messages or Read Channel permissions in either the server settings or channel settings.

[karmic silo]

both on

nvm

im lvl 4

[ionic path]

Alright, check in the dashboard now. If necessary, sync servers.

[karmic silo]

ye works now ty

[ionic path]

No problem!

[karmic silo]

thanks @ionic path

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 35)

[karmic silo]

whats that?

what does this message mean

[heavy crag]

Ticket Tool lacks the View Channels permission for that category.

[karmic silo]

how do i enable it😅

[heavy crag]

Edit Channel > Channel Permissions > Add Role/User (ticket tool) > Enable View Channel

[karmic silo]

it alr is enabled

[heavy crag]

What about read message history?

[karmic silo]

yes still

[karmic silo]

maybe send msg ?

All good fixed it

Thanks @heavy crag

[iron night]

Gave +1 Rep to @heavy crag (current: #69 - 18)

[calm fog]

Hi, my Invictus tv isn't working at all on my Amazon firestick. It happened yesterday. All I've got is a dark grey screen. Sorry, but I'm hopeless onthis app. Can you please help me get it sorted. I've no idea how to "open a ticket" either.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[honest meteor]

a

[round musk]

Guys how to add ppls to a ticket

[restive condor]

Hi, you can use the /add command

[round musk]

Alr thanks

[spark stratus]

How do I set up one of these? I cannot find the area to set it up in the dashboard.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[restive condor]

Hi there, see above

[spark stratus]

Where is "Panel Settings" is that Panel Configs, I cannot find one called Panel Settings.

[restive condor]

That's right

[cyan lagoon]

#🎫│make-a-ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

@cyan lagoon

[scenic plinth]

Last time I am asking you to stop reposting the same message over and over please. This is now the 4th time you have been told you are in the wrong Discord server and we cannot help you. Reposting the same message over and over again changes nothing.

[cyan lagoon]

i want to change platform

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[low moat]

i purchased the bot directly from discord but idk how to set it up

[restive condor]

Hi, see below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[low moat]

and stuff

[restive condor]

What stuff

[low moat]

sorry the previous message didnt send

it shouldve sasid

how do i setup the custom logo

and stuff

[storm ledge]

Hello, i have a question, in the panel general settings i added a rôle to view all tickets, but this rôle dosnt't see old tickets. it's possible to update autmatically all old tickets to add perms for the new rôle?

[spark stratus]

Where is it that I can set when tickets are closed, the transcript is automatically saved and the channel is deleted.

[storm ledge]

I wrote about no closed tickets

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[restive condor]

See above.
Custom avatars are something our development team is working on but it's not yet available

[modest tendon]

@how can i make alog from the ticket tool

[modest tendon]

@restive condor

[restive condor]

Hi there, unfortunately these changes won't be applied to existing tickets.

You would need to manually add them via the /add command

[modest tendon]

i’m sorry for mention

[restive condor]

Hi there, Dashboard > Panel Configs > Transcripts > Auto-Transcripts

To have tickets auto deleted upon closure, Dashboard > Panel Configs > General > Disable two step ticket

[restive condor]

Hi, by log you mean ticket transcripts? Or ticket actions as in, who closed each ticket...etc?

[modest tendon]

Ticket actions

No transcript

[restive condor]

Dashboard > Panel Configs > Logging

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[modest tendon]

Whay the arabic support don’t speake in the tecket

وش تبي تسال انا بسالك

دقيقه هسالهم

What is problem? Dan

🫶

لا لكن هو اللي موجود حاليا

[restive condor]

Hi, hi

[modest tendon]

What is problem? Dan

[restive condor]

They do, but their average response time may be a bit longer

[modest tendon]

Okay

[restive condor]

Please check your buttons. You must either have text and/or an emoji

If you provide me with your server ID, I can check which button it is

[modest tendon]

@jade topaz الحين هيقولك المشكله كامله

[modest tendon]

@jade topaz يقولك عندك مشكله في الازار انك حاطط اسم او ايموجي غلط
اذا جبت له الايدي حق السيرفر ممكن يشوفلك وش الغلط فهمت؟

هات id السيرفر كدا

[modest tendon]

I told him in Arabic and now he will come with ID

Thi is id : 1210890393969889290

@jade topaz اتمني اني قدرت افيدك

عفوا هجلس معاك لين تنحل مشكلتك

[restive condor]

Which panel would this be for?

[modest tendon]

بيقولك اي بنل اللي عملت معاك كدا @jade topaz

[storm ledge]

Thanks you 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 311)

[restive condor]

No problem

[modest tendon]

هقوله

[modest tendon]

He say : All panels

حبيبي والله

🫶

@jade topaz اذا جا وفي شي مافهمته منشني تمام؟

تسلم عيونك

[restive condor]

Sorry for the wait.

You either need to add text to the button or enable the emoji.

Dashboard > Panel Configs > Buttons > Cancel Close - Edit Button
(Panels 2 & 3 only)
cc: @modest tendon

[modest tendon]

No problem

[modest tendon]

Okay

[nocturne crater]

how do I get the button for to open tickets like make a ticket

[modest tendon]

@jade topaz يقولك لازم تحط كلام جمب الايموجي

@jade topaz

@jade topaz تمام؟

جربها ولو ما ظبطت معك

منشني

واياك يقلي

[wispy aspen]

hi! can i create a ticket for someone that only they have access to? i want them to have a "venting void" if that makes sense :)

[low moat]

oh

i asked someone, and this is what there bot looks like

idk tho

[wispy aspen]

ticket tool is saying it doesn't have certain permissions but everything is turned on...thoughts??

[wispy aspen]

i'm trying to make the ticket permissions only visible to the person doing the ticket. which permissions to do i need?

[pseudo ravine]

Hey there. Could I get the server ID

[delicate sky]

I'm still struggling with the /add [USER] permission. Can someone please tell me exactly what Discord permission is needed?

Debug Link: https://discordapp.com/channels/509192800865353738/662692902245498910/1214419120863445002

[pseudo ravine]

Still trying to deny permissions Ticket Tool does not have

For each permission it does not have (orange dot) the tick has to be neutral

[delicate sky]

Yes, you've told me that. But what permission does it not have that would be rejecting the /add user permission. The only permission I could think of is "Create Invite" but it does have that permission

[pseudo ravine]

The ones I circled

[delicate sky]

OK, we ticked it to the middle but we still cannot use the /add command

[pseudo ravine]

Is this for the “Support Tickets” panel? And for the “Ticket Owner” opened permissions?

[delicate sky]

Support Tickets yes, Support Team is the permissions we're trying to modify as support team members need to be able to /add a user to a ticket

[pseudo ravine]

You need to change the permissions for Ticket Owner

[shell tusk]

How do I make a drop down list?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hi, see below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[digital onyx]

Can you do something like this?

oh you can

but how

#demo-threads how do i make something like that

[muted pebble]

is there any way that i can restrict a certain role from opening a ticket of a certain type?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or buttons.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[abstract folio]

see above ^

[muted pebble]

blacklists the entire bot rather than a specific panel

we want to do granular blacklisting per category

[abstract folio]

you can remove the permission from the role to see the channel

[muted pebble]

okay

[pseudo ravine]

Or you can go to the Dashboard > Buttons > Create Ticket > Disabled Roles

[robust spire]

Hi guys, i would love some help regarding a dropdown menu i would like to create for a ticket system on my discord

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[robust spire]

Thanks!

idk who did it pimp

[pseudo ravine]

You’re welcome, glad I could help!

[robust spire]

thanks @pseudo ravine 😉

[iron night]

Gave +1 Rep to @pseudo ravine (current: #12 - 366)

[cloud sage]

hi

how to del this embed ?

@austere forge@karmic sorrel

[austere forge]

Hi there, pls don't ping staff.

feature only for premium

[wintry cargo]

.

[cloud sage]

ok

[cloud sage]

sorry .

[digital onyx]

how do i make something like #demo-threads ?

how do i make a panel (Thread Style)

[ionic path]

Hello there! This requires the following:
TicketTool Premium subscription
Level 2 of Server Boost Level.

Dashboard → Thread Style

[digital onyx]

bruh

imma move to "tickets" bot

[ionic path]

No bot can use the Thread Style without Server Boost Level 2, since it requires private threads creation. So it will be the same either way.

[kind roost]

how do i customize the ticket tool bot? like make the pfp and username server branding

[abstract gorge]

Hi, I am new to the bot and I am trying to get rid of one button, photo incoming:

[kind roost]

oh im yellow

[abstract gorge]

I'd like the bottom button to go away, but I keep messing it up, wondering what I am doing wrong haha

[valid elbow]

Hello, can you change the color of the open ticket embed message?

[austere forge]

Make sure you don't have a panel attached,
To do this, go to Dashboard > Panel configs > Panel and first option Attached Panels (Multi Panels)

[abstract gorge]

Sorry, new to this - trying to figure it out, haha

Let me check

[austere forge]

hi there, feature only for premium 🙂

[austere forge]

don't worries ^^

[valid elbow]

I have it at premium, but where do I do it?

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @valid elbow. You have now been given the <@&535595160189403136> role!

Found 4 servers in total and 1 with premium and permission

[abstract gorge]

Lovely, I got it - thank you!

I have two other questions if you're not busy

How can I change the panel coloring? I also have pings set up upon a ticket being opened for my team, but we are not receiving them.

[austere forge]

Alright, ty !
For that Dashboard > Panel configs > Panel/Ticket Edit ticket message

[iron night]

Gave +1 Rep to @valid elbow (current: #300 - 1)

[austere forge]

first question refers to the last message I replied to user

[abstract gorge]

Ooh, thank you!

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

for 2 question ^^ ⬆️

[valid elbow]

Thanks 😃

[iron night]

Gave +1 Rep to @austere forge (current: #56 - 26)

[austere forge]

You're welcome, glad I could help !

[kind roost]

@austere forge

oh sorry

[austere forge]

don't worries

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[austere forge]

here ^^⬆️

[abstract gorge]

I am trying to figure it out 😂

[kind roost]

ah ok

[austere forge]

remove @ 🙂

[abstract gorge]

I put the ID for the role in - did I do it wrong? I may of

ope, lemme try now 😄

[valid elbow]

Another thing, it won't let me resend the open ticket message, and the bot role on my server and the ticket tool role have permission to speak and see messages, why?

[abstract gorge]

Thank you very much!

thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #55 - 27)

[austere forge]

You're welcome, glad I could help !

[austere forge]

pls use /debug command in same channel

[abstract gorge]

I am using the premium trial, can I still change the color of the tickets or is that only full premium?

[austere forge]

It's possible, but when your premium ends the functionality will no longer be available

[abstract gorge]

Makes sense, thanks! I did read above, but I couldn't figure out where to find the color option in my dashboard?

[iron night]

Gave +1 Rep to @austere forge (current: #55 - 28)

[valid elbow]

Another thing, is there a way for the ticket to appear with the name of the user who created it, instead of numbers?

[austere forge]

I will help you no worries
Do you want to change color on the panel or when opening the ticket?

[abstract gorge]

Both 🥲

[austere forge]

For panel :
Dashboard > Panel Configs > Panel > Edit panel message - Embed editor and Field editor
For Ticket open :
Dashboard > Panel Configs > Ticket > Edit ticket message - Embed editor and Field editor

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[austere forge]

see above

[valid elbow]

Thanks

[abstract gorge]

Thanks so much @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #53 - 29)

[foggy lodge]

how to tag staff role in the ticket

@steel basalt

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

pls don't ping staff, see above

[abstract gorge]

3v deserves a 👑

Awesome customer service 😄

[foggy lodge]

@austere forge its not tagging though

that why I asked

[cloud sage]

??

[austere forge]

Rules

4 | Actions against staff members
Pinging staff is prohibited. Do not do it anywhere, not inside of tickets, not anywhere.

Just ask, no need to ping a staff.

[austere forge]

even

[foggy lodge]

how tell what to do its showing that its taged no ping come from it

support staff is not pinging though

[austere forge]

use {@Role Name}

[foggy lodge]

ok

[vagrant gazelle]

'Is there any vacancy for a translator?

[abstract gorge]

So I just had someone pull a ticket and they got a Moderator role 😂 How do I fix that?!

[austere forge]

Dashboard > Panel configs > Ticket Ticket Opened Roles make sure no roles are assigned

[abstract gorge]

Thank ya kindly!

Thanks @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #52 - 31)

[austere forge]

When we recruit staff, messages appear in this channel : #📣│server-news

[cloud sage]

.

[valid elbow]

I mean, how do I put them private?

[cedar niche]

Hi, I don't understand why these tickets don't go to the "tickets close" channel, help me please

[humble sequoia]

facu's issue has been solved in another channel.

[abstract folio]

dashboard - panel config - category - category closed (and put the category you want)

[violet jacinth]

is there a way to make a certain command send with automations based on who claimed it? ik u can have one send when a ticket is claimed but im trying to have it send a specific command based on who claims it

[restive condor]

Hi there, you could try using the {claim.user} variable - What exactly are you trying to achieve?

[restive condor]

Hi there, may you create a brand new channel under the ''Tickets Closed'' category and running /debug there please

[abstract gorge]

Thanks again! @austere forge

[iron night]

Gave +1 Rep to @austere forge (current: #47 - 33)

[violet jacinth]

so when it sees a certain person claim it it could send a different set of text for said person?

[restive condor]

By text to said person you mean a DM to the user who clamed?

[violet jacinth]

so like in my server we have custom commands for support users that paste a chunk of text in the ticket based on who the support user is that is doing the ticket i wanted to know if it was possible to make it to where when its claimed it does this but is able to differentiate and send different "commands" or inputted bits of text in the ticket based on which member of support pressed claim

[restive condor]

A custom claim message wouldn't work as it's different for each time.

So, what you could is make a different custom command messages for each staff member for them to run once claimed, either by having their own mention there already pre-set or by including the {claim.user} variable

[violet jacinth]

right thats the roadblock i was running into so if i used claim user would it be any different than just making them a command to run with a prefix?

[restive condor]

If every one has their own custom one then it wouldn't make a difference, no

[violet jacinth]

got it thanks for the help

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 312)

[spiral cave]

Is there a way to transfer premium from one discord to another?

[restive condor]

Hi there, how exactly did you subscribe to premium?

If you provide me with your server name or ID, I can check it for you

[spiral cave]

What do you mean how did I subscribe?

1137584076136661093

Server id

That's the one that currently holds premium

[restive condor]

I meant, did you subscribe via Discord/Key/Old Payment provider

It looks like you are subscribed via Discord

Unfortunately, Discord doesn't currently have a way to transfer subscriptions.
You will have to cancel it and re-subscribe on the new server

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[valid elbow]

Hello, how can I configure what's written in the footer of the embed message for opening a ticket, and what's written at the top?

[heavy crag]

Hello, read the following two embeds

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[heavy crag]

Then simply select 'embed editor' and you'll have the option to edit the footer

[valid elbow]

Thank you very much

[iron night]

Gave +1 Rep to @heavy crag (current: #69 - 19)

[valid elbow]

Hello, but I was referring to this, where it says "Ticket in the image"

[heavy crag]

It would be this one @valid elbow

[valid elbow]

Ah, excuse me very much, I use a translator and sometimes I don't understand much, forgive me, have a nice day and thank you

[iron night]

Gave +1 Rep to @heavy crag (current: #69 - 20)

[abstract gorge]

A random question - can the ticket names bename of creator instead of numbers, or no?

[round minnow]

Good day.

I require assistance.

Would it be possible to ping support team members once a ticket if opened? For example, when a user opens a ticket the support team moderators shall be pinged in that ticket.

I'm within the editor currently, however, I am unaware how to ping the desired members from the editor.

[ionic path]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[ionic path]

Hey there! Please read the above

[restive condor]

Hi, you can use the {ticket.owner.name} variable

[abstract gorge]

Do I just insert this into the ticket template like where it would ping their name? 🙂

[restive condor]

My apologies. Nope, Dashboard > Panel Configs > Ticket > Ticket Opened Name

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[abstract gorge]

Absolutely beautiful! Thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 314)

[round minnow]

Wonderful, thank you.

[iron night]

Gave +1 Rep to @ionic path (current: #46 - 36)

[ionic path]

No worries!

[hot musk]

How to make a member can do more then 1 ticket

[restive condor]

Hey there! Dashboard > Panel Configs > Limits

[hot musk]

Thx for help

[wispy aspen]

hi! i wanna make tickets for people to vent in, but i can't get the permissions right. can someone help a girl out??

[round minnow]

Are image permissions automatically allowed within tickets or would it require adjusting?

[restive condor]

Hey there! No, Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > ATTACH FILES

[restive condor]

Hi, how can I help?

What exactly seems to be wrong with the permissions?

[wispy aspen]

either everyone can see the ticket or they don't have access

[restive condor]

Dashboard > Panel Configs > Permissions > Everyone Role Permissions - Edit Opened > VIEW CHANNEL

After that, create a brand new ticket and see if it works as intended now

[wispy aspen]

ok lemme try

i think this is the issue

[shadow jewel]

Hi guys, I have an issue and hopefully someone can help.
I sent some eth to my tangem wallet. Did it via the eth main chain, I can even see the transaction within the app but the balance is still 0. Any idea what is going on?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

That seems right.
Is the channel still visible to the entire server?

[wispy aspen]

it shouldn't be

[remote dove]

I can see it

[wispy aspen]

my channel??

[remote dove]

Ss, no. I didn't read the whole thread

[stable tusk]

Hello ,
Can I add user to ticket by Mention him only in ticket ?

[wispy aspen]

it won't let me remove myself

[wispy aspen]

can someone help me out please?

[azure berry]

How to mention someone to a ticket they don't have access to view?

[fossil steppe]

preciso permissao para entrar no jogo

[tight mason]

Wrong ticket server mate

[grave matrix]

Hey can anyone help me?

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[heavy crag]

It's an invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[civic wagon]

@grave matrix refer to the embed above ^

[buoyant hare]

Hey, I wanted to create ticket in a server, but it said it's full and I can't create a ticker

Ticket*

[hasty hazel]

I created one earlier and had no issues. Try clicking on this: #🎫│make-a-ticket and see if it works. That's what i did within the general chat. (if you already did this, then render me useless LOL)

[humble sequoia]

━━ Satoru Gojo's inquiry has been moved to a ticket ━━

[daring matrix]

Hey, my closed tickets are not going to archieved tickets section

How can I sort this out??

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[versed sphinx]

How to configure ticket tools to automatically disappear the ticket after it is closed?

[limber portal]

Hi, do you want tickets to automatically delete?

[versed sphinx]

yes

[ionic fiber]

Hello, I have two questions

1. In step 2 there is a task with a referral system, I invited a person using my link, he went through step 1 and I didn’t count him as a referral, the link is correct, I checked this before writing here, is it possible to somehow fix it so that the person is counted for me? ?
2. When deploying a smart contract through the metamask wallet, I endlessly give me an error when Deploying, the transaction doesn’t even load, I just click the Deploy button and it immediately gives me an error

[hollow pawn]

I want to setup dropdown style ticket like this , how can I make 2 questions like this

[merry hinge]

Hi, how can I do it?

In my server

[ionic fiber]

hello?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[limber portal]

^^

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[limber portal]

^

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[limber portal]

^^

[merry hinge]

How can I do it in my server?

[grave matrix]

Found the solution already but thank you

[iron night]

Gave +1 Rep to @civic wagon (current: #33 - 101)

[hollow pawn]

Still I can't make a 2 questions category

just opening ticket directly

[hollow pawn]

I want to make 1 category and In 1 category I want to ask 2 questions like that product and budget

[vagrant bronze]

Can I change the name and avatar of the bot with premium bot ?

[humble sequoia]

User's issue has been solved in another channel.

[meager blaze]

can someone help me please i have a ticket tool bot but my staff team doesnt see the ticket unless they have full perm

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[gilded verge]

@meager blaze,

[meager blaze]

i have done that

but doesnt work

[gilded verge]

hmmm 🤔
Panel Configs->Permissions->Edit opened Support Team Permissions->set View Channel, Send Messages, Read Message History to ✅
also, please remember that the changes made do not affect tickets that are currently open

[dire rain]

hi guys, the tickets doesnt go to my chosen category

[gilded verge]

Hi, please make sure that Ticket Tool has these permissions in your category

[dire rain]

omg ive been watching so many yt videos and they didnt say that, anyways ty, i also have another problem, people can see others making tickets in the ticket panel channel

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[gilded verge]

that should help ^-^

[dire rain]

mhm no it doesnt work

[gilded verge]

it works only for new tickets

*if doesn't, please make sure that you picked the correct panel, if still nothing, then check user's role permissions, something may be there

[loud elk]

why is it when i click manage its not doing anything

on the website

it just does nothing and refreshes

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[loud elk]

i can see it

its just not doing anything when i press manasge

other servers work tho for some reason

[dire rain]

restart browser?

[loud elk]

tried

[gilded verge]

hm...

could you run /debug on the server where you have the problem?

[gilded verge]

look at the Permision Level

[gilded verge]

and here

[loud elk]

weird

i gave it max perms tho

[dire rain]

im sorry to bother u miroxik74 but im dumb with discord bots, if someone made a ticket they can see the ticket itself even tho the catorgory is private

[gilded verge]

you need level 2 (dashboard role) or higher, not bot ^^

[loud elk]

im a server admin tho

[gilded verge]

please wait, i can't reply now

[dire rain]

nw, take ur time

[loud elk]

yeah i have max perms

[gilded verge]

tickets are not synchronized with the category so it may be a problem with user's role permissions or in the dashboard (Panel Configs->Permissions)

[gilded verge]

i assume that you logged out and logged in, in the dashboard, right?

[loud elk]

yes

[gilded verge]

in that case please open a ticket on #🎫│make-a-ticket and describe this problem there, Staff will be with you soon ^-^

[native hazel]

I am unable to access a DC server because of this error.

[sonic gyro]

How do I Infit La Boot Tactical Premium?

[gilded verge]

before we proceed further, let's confirm one thing. this server where you can see the error, do you have access to manage the ticket tool dashboard?

[gilded verge]

moved to #premium-support

[native hazel]

No

[gilded verge]

only admins of this server where you got the error can change the ticket limit,
it seems like your ticket is still open but now you don't have access to it because probably you left the server and joined again, so there is no other way but to contact with admins of this server where you got the error,
in other words, we can't help you 😦

[native hazel]

Ok, thanks (:

[restive condor]

Hi there, could I get your server name or ID?

[jade topaz]

Why?

[valid elbow]

Hola

necesito ayuda

no me deja seleccionar varios estilos despegables en un solo panel

porque?

[oblique grove]

Heyo! Is there a straightforward way in the free version to have the bot @ a specific role when the ticket is opened? Thank you!

[analog grove]

does anyone know why a user would get this error

are there logs somewhere

[steel basalt]

Yep! Have a look below

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[steel basalt]

Typically a Discord Issue. Just may need to give it a moment to process and/or try again.

[jade topaz]

I have an error in the transcription of the tickets, especially in the images, who can help me?

[idle flint]

Is it images not “saving” in your transcripts? If so, this is a premium feature

[jade topaz]

is there any easy way to use command integrations with tickets so that people can use certain commands in their ticket?

I have premium.

[hollow pawn]

@steel basalt really sorry for the ping but can you slove my issue

[tawny tundra]

how do i pay the tickettool premium manually?

[heavy crag]

It was already solved

[heavy crag]

_ _

[hollow pawn]

I don't think so

[heavy crag]

@hollow pawn if you read a little, you would find it.

[heavy crag]

Literally linked it here too.

[hollow pawn]

I tried but isn't working

[heavy crag]

Follow the steps properly as that is literally the answer.

[hollow pawn]

okay then it will gonna work like - 2 questions na? Budget and product *

[hollow pawn]

I want to make same system like this. Can you tell me step by step

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[civic wagon]

@hollow pawn refer to the embed above ^

[hollow pawn]

okay thank you very much buddy

[iron night]

Gave +1 Rep to @civic wagon (current: #32 - 103)

[merry hinge]

Hello, @pseudo glen doesnt storage my server's tickets

[jade topaz]

Why?

[hollow pawn]

Sir where to write {create.form.1}?

[merry hinge]

Hello, @pseudo glen doesnt storage my server's tickets

[gilded verge]

Hi, what do you mean by that? Do you have errors or...

[gilded verge]

you got this because the server admins where you had ticket, activated the option to send this message after ticket was closed/deleted

[merry hinge]

I have open a ticket

#1215283590523392010

[gilded verge]

okay then please keep it in your ticket ^^

[civic wagon]

You don't need to do all that. Simply enable the 2nd option on forms page

[hollow pawn]

Not working bro directly creating tickets without asking question s

[civic wagon]

Check that you enabled the form and saved it, as well as you did it for the same panel you're testing this on

[civic wagon]

Then crosscheck the panels

[hollow pawn]

How

[merry hinge]

anyone can help me in #1215283590523392010 ? it's urgent for my server

Plzzz

😭😟

[steel basalt]

We will attend to your ticket when someone from the team is available.

[jade topaz]

Still wondering. Also how to get premium role? I pay for premium.

For now I just disabled all the other channels that it could be used in and enabled the command integrations for all channels. Effectively making it so that the command is not available in any channel which has send messages enabled but it's still available to all channels which means that newly created ticket channels can have the commands used in them. This is a workaround it's not exactly what I wanted to accomplish but it works the same.

[earnest mauve]

How do I make a ticket directly with the bots staff

[restive condor]

Hi, you can make a ticket here: #🎫│make-a-ticket

[earnest mauve]

Thank you

[restive condor]

Hey there! Unfortunately that's currently the only way.
Deny all exisiting channels so new tickets are not denied

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @hallow berry. You have now been given the <@&535595160189403136> role!

Found 5 servers in total and 1 with premium and permission

[restive condor]

There's your premium role^^

[jolly rover]

how to fix it

[humble sequoia]

━━ Beta's inquiry has been moved to a ticket ━━

[restive condor]

Hi there, could you run /debug ?

[jolly rover]

same problem

.

[restive condor]

Ticket Tool is missing all these permissions for that channel

[jolly rover]

you see i make a same

[restive condor]

Ticket Tool needs all those permissions set to

[jolly rover]

thanks alot for support

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 317)

[jolly rover]

300

[valid elbow]

Hello, where can I configure so my server users can create more than 1 ticket at a time?

[valid elbow]

Hello, doesn't the bot have an option to assign other personnel a ticket that corresponds to them?

[jade topaz]

i love this bot

[strange cairn]

help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic jungle]

What happens if you only delete a ticket instead of closing and then deleting it

[candid spire]

hey! is there a way to duplicate panels?¿

[odd ocean]

Не могу войти в личный кабинет

Пишет почта электронная не зарегистрирована

И пароль не пришел на почту

[e-mail]

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hi there, yes. Use the ''CLONE'' button at the top of the Dashboard

[restive condor]

Hi there, you won't be able to transcript it (unless you have auto-transcripts )

[restive condor]

Hi, Dashboard > Panel Configs > Limits

[restive condor]

A que te refieres exactamente?

[valid elbow]

I mean, let me select something, so I can assign the ticket to a staff, instead of him pressing the assign button.

Osea, que yo seleccione algo, asi pueda asignarle yo el ticket a un staff, en vez de que el presione en el boton asignar

[stone prism]

How do I get into the game?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Ah, ya veo. Puedes usar el comando $claim y mencionar/poner el ID del usuario

$claim User (ID) // /claim (User [ID])

[valid elbow]

Gracias

[dull wasp]

hellp how can i open a ticket

my discord user keep stugglering to open a ticket

it does eventully work

[jade topaz]

i need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[austere forge]

#🎫│make-a-ticket 🙂

[dull wasp]

it was hidden u have the same issue as me the onboarding hides it

[remote raptor]

Is there a way to change the $ prefix to another?

[austere forge]

yes sir
Dashboard > Server configs > Command Prefix

[remote raptor]

thank you

[hybrid pollen]

Preciso de ajuda urgente, tem algum suporte brasileiro?

[scenic plinth]

Em que podemos ajudá-lo?

[blissful tendon]

How do I access transcripts from before the transcript system changed? I'm trying to open old transcripts and I keep getting "Invalid Request"

[hybrid pollen]

Oi meu anjo

Eu tinha o bot vinculado ao meu cartao

e do nada parou de pagar automatico

ai eu fui tentar pagar

Deu isso

Ai o bot parou de funcionar

Meus STAFF vieram me falar

Ai eu fui pagar e não aparecia a redhot

Não aparecia, ai eu coloquei o @pseudo glen

pq o @humble sequoia ja estava dentro do servidor

Ai apareceu a REDHOT ali em cima

Mas o bot não voltou ao normal

Continua assim no site

908485617057419285 (ID DO SERVIDOR)

[rain swallow]

how do i have the bot ping a server role?

i thought it was <@"role id">

pls ping me when somone can help thanks ❤️

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[austere forge]

^^

[scenic plinth]

Eu fiz um ingresso para você, consulte-o.

[rain swallow]

ok so {@role name}

[echo hull]

HI

[knotty socket]

is anyone online to help with my purchase?

[wind jolt]

Hi everyone

I'm experience community
Moderator I have 3years of work experience nd I believe I can handle your group control spam band fruad keep the members on going through while you are not online atm. I guarantee 12 hours a day

[strong anvil]

no quotes

[scenic plinth]

Unfortunately we are not looking for any new moderators. Sorry.

[scenic plinth]

If it is in relation to Ticket Tool, yes. If not, no, and we cannot tell you where to go to get help.

[lusty sedge]

Do you guys have an invite link with no defult permissions?

Because i dont want to have the ticket tool bot role, i already have a bot perms role and i hate that i cant delete the ticket tool role

[scenic plinth]

No, because the Ticket Tool role is a integrated role.

[lusty sedge]

ok so

im trina figure out how to explain this

so i have my own discord bot right

and i was playing with it

and figured out that if you ahve an invite link requesting no permissions then it will not create the role

and the way you used to be able to do that would be just unchecking all the perm boxes but discord made it so you cant anymore

[bronze citrus]

Anyone know about this auto claiming tickets thing? There's people in a server that I'm in that keep auto claiming tickets somehow. I dont understand is this a feature of Premium or are they using some third party tool? They're annoying

[balmy dome]

Hey, been using Ticket Tools for a long time, but I was wondering if I can lock a panel behind a specific role. (eg: User needs lvl 10 to open a ticket)

[limber portal]

Hi there, ticket tool doesn’t offer an auto claiming feature

[bronze citrus]

So then how are these people auto claiming tickets? Is it a third party tool? I dont think such a thing exists right?

[limber portal]

Hi, you can set allowed / disabled roles in dashboard > panel configs > buttons > create ticket button

[balmy dome]

Thank you!

[iron night]

Gave +1 Rep to @limber portal (current: #10 - 372)

[balmy dome]

here correct?

[limber portal]

Yep

[hollow pawn]

@limber portal

[limber portal]

Don’t ping staff, it’s against the rules

[bronze citrus]

Any idea Sacrifice?

[hollow pawn]

sorry can you solve my problem?

[limber portal]

Can you define what you mean by auto claiming tickets? As soon as one opens, they claim it?

[bronze citrus]

Correct

As soon as any ticket opens they claim it

[limber portal]

It may be third party yes

[bronze citrus]

I haven't heard or seen any third party tool that can do that tho?

[limber portal]

Apologies however I am slightly busy, I’d recommend you make a ticket

[limber portal]

It is possible with tools that break discords tos.

[bronze citrus]

Do you have any possible ones in mind? I need some definitive proof that they're using something like that

Because they're impeding on my job

[hollow pawn]

okay

[restive condor]

Hey there! Dashboard > Panel Configs > Category

[tall mirage]

hey, how can I change the maximum tickets per panel per user

and also how can I edit the message which which is sent in the ticket when the ticket is created.

[restive condor]

Hi there, Dashboard > Panel Configs > Limits

[restive condor]

Dashboard > Panel Configs > Messages > Edit Ticket Message

[tall mirage]

how do I make the ping in the embed work

[restive condor]

Place an & after the @ <@&roleID>

[tall mirage]

alr

[stoic field]

?

[restive condor]

Hi, could I get your server name or ID?

[stoic field]

1215316585225388042

[restive condor]

You have text in all the emoji button fields - Please only place an emoji in the button emoji field.

Text must go in the below, button text field

[stoic field]

ok

[fiery tangle]

Do I NEED to be on pc to get this to work? X2 charged me for 1 month premium lmao

[crystal seal]

is there a way to set the max ticket limit to 1 if i have two panels. so like, if the user opens a ticket with panel 1, they can’t open one with panel 2

[humble sequoia]

━━ osrsaccounts's inquiry has been moved to a ticket ━━

[gilded verge]

server configs->global ticket limit and set to 1

[crystal seal]

oh okay, thank you

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge (current: #7 - 516)

[rugged obsidian]

how do i make it bigger

like its to close to eachother

more spread out

[gilded verge]

i can't help you and please do not use reply-ping to the message that wasn't for you

[valid elbow]

Hello, how can I join the other panels to the main one?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vernal temple]

Hey, anybody having issues with the bot? Getting "Interaction has failed" when trying to delete a ticket via button.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rigid parrot]

Hey @restive condor I'm the co-founder of domino.run, a workflow automation tool for web3 teams.

We'd like to integrate tickettool via it's webhooks into Domino, so your users connect ticketool with dozens of other apps like Slack, CRM tools and multichannel ticket support apps.

Who do I get in touch with about enabling the Webhooks feature for our account so we can start integrating?

[restive condor]

Hi there, please #🎫│make-a-ticket so we can help you further

[rigid parrot]

Should I just copy paste this same message in the ticket as well?

[restive condor]

Sure, that works 😄

[latent fog]

does anyone know why matchmaking isnt working

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[elfin dawn]

Hi! So a silly staff member in one of the servers I'm in forgot to transcript a ticket before deleting it; is there any backup/does it get stored anywhere even temporarily?

[restive basin]

@zenith breach

[dusky citrus]

is there a yearly deal for the ticket tool?

or just month to month

[restive condor]

Hey there! You can buy premium directly from us for longer period of times, yes

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[restive condor]

If you're planning on purchasing right now, let me know so I can bring you into a ticket

[restive condor]

Hi there! Unfortunately, we don't store any transcript for privacy reasons.

If a transcripts was not saved before deletion, it's gone.

(Auto-transcripts are available if you have a premium subscription)

[restive condor]

Hi, please don't randomly ping users.
Is there anything we can help you with?

[elfin dawn]

No worries, thank you for clarifying!

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 319)

[restive condor]

Hi there, what exactly are you referring to?

Yes, we do have premium subscriptions

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[restive condor]

• Claiming
• Advanced Ticket Statistics

Allows you to customise all features that are locked/restricted with the free version.

All messages, with no limits, all ticket/panel options, allows you to request webhooks...etc

(You can't currently changed the bot's pfp, but it's something our developers are working on)

No, we don't have custom bots

You would get a premium bot, with better hosting though @humble sequoia

No, as per Discord limitations
But you can change the footer, image, embed side colour

All Discord embeds are gray

Claiming, allows you to claim a tickets for better tracking and handling of your staff

Advanced Ticket Statistics, shows you different Statistics.

How many tickets have been created after/during a specific period of time and a ranking of how many tickets each staff member has claimed

The text at the bottom of the embed

In this example, the blue image would be the footer icon and the "powered by ..." would be the footer text

Just to be clear before you purchase anything, the bot shown on the two previous screenshots isn't the same as Ticket Tool - @pseudo glen

[dusky citrus]

How much?

Is there a price difference?

[restive condor]

Yes, we offer an 8% for yearly purchases

It's $66 for the entire year, whilst it would be $72 (6×12) if you subscribed monthly

[dusky citrus]

And how would i purchase that here

[restive condor]

We don't have lifetime subscriptions unfortunately.

You can subscribe monthly or buy in advance for a discounted price

[restive condor]

Please #🎫│make-a-ticket

[dusky citrus]

Last question do u guys also provide white labeling?

[humble sequoia]

━━ Skull's inquiry has been moved to a ticket ━━

[restive condor]

Currently no, but it's something our development team is working on releasing

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

$avatar

[dusky citrus]

Do u have an eta on that

[restive condor]

Nope

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[dusky citrus]

I would rather use ticket tool than tiketbot

But they hsve white label

[restive condor]

Sadly, we don't offer that yet but we have a premium bot with better hosting for our premium users - @humble sequoia

[dusky citrus]

Kk thanks

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 320)

[rapid kernel]

I have a question: how do I do this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[austere forge]

hi there, see above ^^

[rapid kernel]

Thank you very much

[mystic heron]

how do i grant people perms to see the tickets without giving them admin

[rapid kernel]

Sorry for the inconvenience, I just didn't understand the explanation

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[austere forge]

hi there, see above ^^

[austere forge]

Tell me what's wrong? 🙂

[rapid kernel]

How do I go to the settings tab? @austere forge

[humble sequoia]

https://tickettool.xyz/manage-servers

[austere forge]

see above
Dashboard > Panel configs > Forms

[rapid kernel]

this ?

[austere forge]

yup, pls follow the embed message sent previously to help you

don't ping staff.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[austere forge]

[rapid kernel]

I have a question: How, for example, do Role staff only look at a ticket?

[eternal vessel]

helpme, no one can open ticket

[idle flint]

Check your Create Ticket button, see if you have restricted the permissions to either only allow or to stop certain roles from using the button

[eternal vessel]

love u

[tawdry kayak]

Can I setup on my phone? And if so how?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[idle flint]

The basic setup guide is above. It can all be done via mobile

[prime bobcat]

this will be the silliest question but i'm not a mod, just the owner of a server and am quite in a rush to set this up. How do i add the ticket button to a message?

my mods are asleep atm lol

[civic wagon]

You cannot add a ticket button to a message sent by someone else. Refer to the embed below for steps to create an embed and send it in a channel

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[prime bobcat]

thanks! no it's my own message actually 🙂 i'll check the link

[civic wagon]

And dw, no question is silly

[iron night]

Gave +1 Rep to @civic wagon (current: #32 - 104)

[civic wagon]

For clarification, you cannot add a ticket button to any message at all. The embed must be sent by the bot itself

[prime bobcat]

oh!! gotcha

[jade topaz]

hello, so i was planning on purchasing @humble sequoia but I was wondering if when i buy it do my ticket transcripts last forever with the bot instead of becoming unavailable after 2 weeks

ping me whenever anyone replies 🙂

[restive condor]

Hey there! Transcript links update by using the ''Direct Link'' button for both Premium and Non-premium users

[jade topaz]

so what happens after 2 weeks because ive heard you lose access to the transcript once the 2 weeks is up

[restive condor]

Transcript links now expire after 14 days, but a new transcript link is generated by using the button again

[jade topaz]

Alright thank you 🙂

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 321)

[hollow pawn]

Sir

[hollow pawn]

sir I trued doing that but that's not working. Bot isn't asking questions its directly creating tickets

[civic wagon]

Please create a ticket from #🎫│make-a-ticket so that the support team can have a look at your dashboard configuration

[hollow pawn]

okay sure

[jade topaz]

Hey i just wanna know that how can i set attach fille perms to everyone by default when they create like

Like the user is allowed to send media in the ticket whenever the ticket is created

[restive condor]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > ATTACH FILES

[rapid kernel]

I have a question: How, for example, can someone open a ticket for only people to see only the staff inside the ticket?

[restive condor]

Hey there! You can enable Command Style Tickets Dashboard > Panel Configs > Commnand Style

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[restive condor]

Please let me know if you have any questions 🙏

[echo zealot]

i can't open a ticket

[elfin sorrel]

does the bot got admin perms?

[echo zealot]

i can't open a ticket

[elfin sorrel]

does the bot got admin perms?

[echo zealot]

ofc

[restive condor]

Hey there! That's the Claiming feature ( Premium)

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vapid nymph]

Ok, and how much is Premium

[restive condor]

$6 / Month or $66 / Year (8% Discount)

[vapid nymph]

ouu, lovely, thank you for the help!

[iron night]

Gave +1 Rep to @restive condor (current: #15 - 322)

[sand meteor]

hello can i buy premium ticket tool with crypto

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

After a successful payment

Provide us with your server ID, where you want your premium key to be redeemed. This has to do be done by us

[jade topaz]

How do I have a subscription that I setup premium on transferred to a different discord server if I no longer have access to the server its currently on?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[sharp grotto]

how do i claim my robux code

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket