🆘│community-support

[jade topaz]

It worked, thank you @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[vague marten]

perfect, thanks!

[iron night]

Gave +1 Rep to @gilded verge

[hollow otter]

Hello everyone. Hopefuly someone will be able to help me 😄

I need to check an old ticket, but we didn't had transcript feature enable. Is there any other way? Is quite important

Already checked docs but couldn't find anything

[jade topaz]

bro what

wrong server

lmao ok

[wispy dust]

Why?

[jade topaz]

someone ban this guy man 😭

bro thats not ticket tool

ur stupid and got scammed 🤷‍♂️

talk in #💬│general-chat too

bro sent a transcript 💀

if you got scammed then report it, ticket tool can probably blacklist them

no #🎫│make-a-ticket

[wild spire]

timed him out until a mod becomes available 😅

[jade topaz]

Maud saves the day again 😊

[hollow otter]

jeez, thanks. I was getting annoyed lol

[jade topaz]

hello, i need help im currently trying to find out how i could make it so i can allow community member to add another community member in the ticket with a prefix command for middleman purposes please dm me if you'd like to help or respond to my message i may pay you $5 on Cashapp

[pseudo ravine]

Hey there. Please note that giving support in DMs is prohibited here, as well as paying money isn’t really necessary.

You can go to the Dashboard > Command Configs > Add > Disable “Support Team Only”

[shy sparrow]

hello, when someone in my server creates a ticket, they join the ticket but they don't appear in the online menu/ where it tells you who has access to the ticket channel, any way to fix this?

[pseudo ravine]

Hey there. Do they have access to the ticket?

[shy sparrow]

yh, they can type in it and everything but they don't appear on the right side

[pseudo ravine]

Do you have over 1k members?

[shy sparrow]

yes

[pseudo ravine]

Is the user on invisible/offline?

[shy sparrow]

nope

[pseudo ravine]

They aren’t?

[shy sparrow]

they are not invisible/offline

[pseudo ravine]

Well, either way, if they are or aren’t, it’s still a Discord thing

[shy sparrow]

ah alright I understand, thanks

[pseudo ravine]

You’re welcome, glad I could help!

[acoustic halo]

Can anyone Help me?

[jade topaz]

what do you need help with

[acoustic halo]

I need Help with the Ticket Bot how can i Add Roles To the Bot

@jade topaz

[jade topaz]

you just add a role like any other time

[acoustic halo]

I have but it dont work

[pseudo ravine]

There’s no command in Ticket Tool to give roles

[vital dragon]

💯

[pseudo ravine]

Do you need any help with Ticket Tool?

[vital dragon]

Help me help me .. i want to buy cold war zombie super weapon

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

ticket tool is quite broken sometimes ticket tool gives everyone perms to see the ticket for some reason

[civic wagon]

It's because the perms setup on dashboard is broken and not the bot. Visit the Dashboard > Permissions > Everyone Permissions > Ticket Opened and disable the View Channel Permission from every panel.

[jade topaz]

both are closed thats not the issue

[civic wagon]

Please create a ticket from #🎫│make-a-ticket so that the Support Team can assist you and have a look at your dashboard

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[atomic shale]

What perms do i need for ticket tool on my server

@civic wagon

[gilded verge]

please make sure you read rule 4 on #📂│information

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[atomic shale]

Sorry

Didn’t know about this rule

[tranquil palm]

Hey i've got 2 servers now i'm got a trail for the 2nd server how do i invite the premium bot

[jade topaz]

Dashboard > Server Configs > Invite Premium Bot

(Make sure to use /bot switcher to switch from primary to premium) 🙂

[tranquil palm]

Thank you <

[tacit plaza]

hello, so just setted up the bot, and for some reason it doesnt tag the role i need to tag.

tried with the ID as well, but doesnt work in any way

[jade topaz]

dont use the @

its just {ROLE ID}

[tacit plaza]

yeah

i was trying to do it thru the role id, but it didnt work that way either

[jade topaz]

dont use the @

[tacit plaza]

yep, wasnt using the @ when i was doing it thru role id

[jade topaz]

{ROLE ID} is all you need

[jade topaz]

hm well that should work

[tacit plaza]

let me record a video for you

ok, found out why, forgot to move the ticket tool role on top of all the roles, sorry!

[jade topaz]

me tooo

[ionic path]

Hello! I have a question, is there any way I can set it so specific roles will only be able to open a selected ticket panel while using the DropDown style? For example, everyone will be able to open some panels, but one panel will require you to have the corresponding role. I couldn't find any settings specifically while using the DropDown style.

[rustic gale]

Panel Configs -> Buttons -> Create Ticket

add everyone to the denied roles, and add the roles you wish to require to the allowed roles

Separate panels have separate settings, so you can set up denied and allowed roles for one panel without affecting the rest.

[ionic path]

Yeah, I've tried that, and it didn't work either.

Is it maybe because I have administrator permission? Because what I tried is remove the "Staff Member" role from myself and I could open the ticket anyway.

[rustic gale]

Administrator overrides all denials, yes

[ionic path]

Oh alright, thank you!

[sage light]

Waht ta fak bro im kan noo og fortnite playing

[grave vault]

Oops. How do I put the bot in Portuguese?

[sage light]

[urban stag]

السلام عليكم

[jade topaz]

you cant

[grave vault]

why?

[rustic gale]

Depends what you mean by the bot

if you mean the bot's messages and text components, you have to translate them manually

Some can't be translated without premium, and some can't be translated at all

If you mean the website, you can use some kind of translator plugin on your browser.

[humble sequoia]

━━ Costa's inquiry has been moved to a ticket ━━

[gritty hatch]

Good afternoon! Quite new to the system. I've made the ticket feature in the channel and was wondering when someone creates the ticket it will @ a specific group role so they can see it.

[jade topaz]

Afternoon sir! Yes thats possible 🙂

Dashboard > Panel Configs > Messages > Edit Ticket Message

To ping the role you will need to do it in the Message Content box not the embed, as you cant ping roles in an embed.

Inside of the Message Content if you paste {ROLE ID}, and replace the ROLE ID with the id of the role you want to ping.

[gritty hatch]

Anyone able to assist me with a drop down issue?

[gilded verge]

please make sure you describe the problem thoroughly

[gritty hatch]

Trying to create for options on the drop down and put them under "Court Documents/Forms" but its not giving me the opetion for the panel except the first one

[gilded verge]

unfortunately still i can't understand, so please wait for someone else or contact with Staff on #🎫│make-a-ticket

[gritty hatch]

Copy, thanks though

[inland perch]

hola como se reinicia el contador de tickets?

[robust sandal]

Hello how to reset the ticket counter?

Spanish (es) → English (en)

[jade topaz]

Hi! I need help with a custom command. I want to use a custom emoji, but it doesn't seem to work. It just displays :emoji:"and not the emoji itself.

That’s not for ticket tool

[jade topaz]

If you want to reset all tickets you can do /purge

[jade topaz]

Do you have a screenshot by chance? You could be typing the parameters out incorrectly

[jade topaz]

im typing it like this

Try this way <:name:id>

[jade topaz]

works now! thankss

[jade topaz]

К сожалению, вы не можете изменить язык бота. Если у вас русское сообщество, вам нужно будет вручную перевести вставки.

[ionic seal]

Hello, where can I file an appeal to restore a lost character in deepwoken ?

[opal cradle]

wrong server bud

[ionic seal]

I found this server through the deepwoken server, I thought they were discussing topics by type of appeal and there I could try to make a recovery of a lost character due to Roblox problems

I do not know who I will turn to, all the moderators of the server are silent or it is impossible for them to write anything

[scenic plinth]

Yeah... just because our bot is in the server doesn't mean we have any clue as to how to help you. You are in the wrong server, and we cannot tell you where to go for help.

[opal cradle]

thats your only option

[nova herald]

Hi

We’re is a Arabic Support?

[pseudo ravine]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[nocturne narwhal]

Hi, I got the error message "51699b5e-f50c-11ed-a05b-0242ac120003". I already checked the link: https://docs.tickettool.xyz/debugging/errors/51699b5e-f50c-11ed-a05b-0242ac120003. Now I can't seem to fix it. The problem is that if tickets are created they won't stay in the desired category. In my dashboard I have put the correct category so the problem must be something else. Can someone help me out? 🙂

If I try to send them to other channels that works, so why it doesnt work for the desired channels is weird to me.

Nevermind I got it.

[modest berry]

@humble sequoia

[restive condor]

How can I help?

[modest berry]

I want ticket

[restive condor]

You'd like to open a support ticket? or setup tickettool?

[restive condor]

This is the community support channel, would you like to open a ticket?

[jade topaz]

look in #📌│automated-support

[little bear]

anyway to allow a certain role see and answer tickets without giving them the administrator role?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[slender minnow]

@little bear ^

Make sure to mark VIEW CHANNEL under support team permissions (from permissions option) as

[little bear]

What does it mean by panel? I just want the admin role to have access to the tickets

[scenic umbra]

how do i add many buttons on my pannel?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic umbra]

does premium give me more characters i can use in the ticket message?

[pseudo ravine]

Yes

[young marlin]

hey there, i have logging for tickets enabled to a ticket log channel which the tool is a member of , however when i close a ticket and it moves to the closed channel, after i hit del. it doesnt log it in the log channel..

should i be hitting smth else

[true cove]

How can we do this with the bot(settings multiple cetagories in one message)

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

@true cove Here's how

[true cove]

Thanks

[true cove]

How to add questions to tickets?

[lone summit]

is there a way to auto remove embeds in all tickets? e.g. when you post a youtube video, the thumbnail dosen't appear? it just shows the link thats it

[tacit birch]

Hii I opened a new ticket category, but my mods can not add people in it. I thought I cloned the one that already worked. But it givest this error and I am unsure how to fix it. Thank you in advance!
Edit; I fixed it 😄

[rose spruce]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[rose spruce]

^

[stiff anchor]

I don't remember how I blacklisted basically people with no role from creating a ticket

[supple blaze]

when i add ticket transcripts to the right channel it doesnt show

[stiff anchor]

my first ticket has it but I can't remember how to now in my new ticket

[stiff anchor]

does it have send message perm or did you save the change?

[supple blaze]

i have all permission on at bots

[humble sequoia]

━━ DC's inquiry has been moved to a ticket ━━

[pseudo ravine]

Hey there. Did you make it so only your member role could create a ticket?

[stiff anchor]

where do I do that

sorry as I said I forgot how I setup my first panel

[pseudo ravine]

You can go to the Dashboard > Buttons > Create Ticket > Allowed Roles > Add your member role

[stiff anchor]

alright thanks I found it!

[pseudo ravine]

You're welcome, glad I could help!

[true cove]

How to add questions to tickets

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[true cove]

@rustic gale

[lean lark]

How do i need move that ticket that when i create that ticket he apppears here

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[abstract pendant]

The Dashboard is Very Slow.

[willow crow]

Hi everyone!

I just got a question for which I can't find an answer, although it is the first time that I get into this issue ..

Ticket Tool was configured on a recently created discord server and one of the members that created a ticket is not being able to upload a screenshot.

[wild spire]

dashboard > panel configs > permissions > ticket owner / opened.
Enable attach files
settings will only change for newly opened tickets, so you’ll have to manually change the channel settings for that one ticket

[willow crow]

Shouldn't it work, if the permission is showing as "Has permission globally"?

[wild spire]

if you mean the green dot, that just means the bot has the permission on the role

[willow crow]

Or does one need to still turn green the checkmark on the right?

Alright, I see.
Thank you.

[wild spire]

no problem

[pseudo vigil]

i have to vote in the 2 links to get 1 vote?

[pseudo ravine]

Hey there. No, each link gives 1 vote

[pseudo vigil]

thanks

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[pseudo vigil]

okay if i linked my account to another account its will auto send the vote to the account or i have to send it

[pseudo ravine]

It will automatically send it

[ivory hatch]

السلام عليكم

[jade topaz]

Como configurar o ticket tool em meu servidor?

[scenic plinth]

Acesse o painel no link abaixo e selecione o servidor que deseja gerenciar.

[humble sequoia]

https://tickettool.xyz/manage-servers

[dense trail]

Anyone else frequently getting the cloud flare error when trying to save anything on the website the past 2 days?

[wild spire]

on the ticket tool dashboard?

If yes, got a screenshot of the error?

[dense trail]

Correct and no I don't have a screenshot, I'll grab one the next time it happens and post it here

[wild spire]

Yes. Please #🎫│make-a-ticket once u can grab a screenshot so we can get a look

[dense trail]

Will do!

[mental niche]

hello, how do i not let the ticket owner to close his own ticket

like remove the permission from him to close his own ticket ( tickets can only be closed by staff team )

[wild spire]

panel configs > buttons > edit close > enable “support team only”

[mental niche]

thanks, how do i allow a specific role to see the closed tickets? ( doesnt have admin perms )

[iron night]

Gave +1 Rep to @wild spire

[jade topaz]

Hey Hey! I got a question about the backups. Do the backup keys restore everything, including custom commands, or just panels?

[wild spire]

add them to your support team roles

[jade topaz]

lol i didnt see that, thanks ❤️

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

no worries

[lone summit]

is there a way to auto remove embeds in all tickets? e.g. when you post a youtube video, the thumbnail dosen't appear? it just shows the link thats it

[wild spire]

add the link in the embed of the ticket message?

or do u mean links shared by users?

[lone summit]

any link in a ticket, i want to remove the preview of it, how can I do that?

[wild spire]

disable this permission in your dashboard > panel configs > permissions.
Note: administrators will bypass it

[lone summit]

where?

[wild spire]

support team is the roles you set to handle tickets, ticket owner is whoever opened the ticket.
Opened is an open ticket, closed is a ticket in closed state.
So if u never want it, everywhere

[nocturne cypress]

if we auto delete channel and archive transcripts in a seperate channel is it possible to reopen the ticket if only the channel is lost?

[sinful reef]

سلام عليكم

[wild spire]

Once a ticket is deleted, it cannot be re-opened.
But you can review old transcripts

[robust sandal]

Peace be upon you

Arabic (ar) → English (en)

[nocturne cypress]

copy thank you!

[lone summit]

i've just disabled it on everything and its still appearing..

[wild spire]

Did u test it in a new ticket? And the user does not have administrator permissions/is a server owner?

[nocturne cypress]

If you add a new support role is there a way to force add them to all of the existing tickets?

[little sandal]

when i create a ticket, its number is not synced with the others, i have 10 panels and have 10 of almost every type of panel in my server, over 10 ticket#1 channels, ticket#2 and so on.

[wild spire]

use $add @ role

[wild spire]

it will count per panel, not sync across all of them

[summer edge]

I participated in the Sky Nightmare tournament and I am the captain of the exist team. I would like to please let me know the day and time for the competition. Thank you very much for your help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[loud timber]

I have accidentally given the subscriber 7 days free, am I going to be charged something? please help

[gilded verge]

you can't be charged for 7 days trial premium because it's free

[loud timber]

ouhh

So they won't charge me anything after that test?

[gilded verge]

nope ^^

[loud timber]

oh thanks

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[scenic plinth]

Inability to purchase premium

We are currently looking at the cause of the error "invalid subscription item" when purchasing premium via our app directory. **Currently, we have no ETA on a fix. **

Your only options currently is to purchase a 3 month key directly from us, by making a billing ticket in #🎫│make-a-ticket, or simply waiting out until we find a fix for the issue.

This issue is likely caused by Discord, as there are a few other application directory pages with identical issues.

Sorry for the inconvenience caused!

This affects;

• Being able to purchase premium through the application directory or via the upgrade button of standard Ticket Tool.
• Canceling subscriptions through Ticket Tool.

[round viper]

Hi I subscribed to ticket tool earlier this afternoon and when I go to my subscriptions it says that I have one active membership and when I click on that there is nothing there if that makes sense

Is that because I have a free trial going on?

It's showing up now weird

[slender minnow]

You can check your subscription status using /premium

In your server*

If your discord sub is active then it will be activated after the trial perood

[eager oxide]

Hey folks! Is this a good place to ask a question? I have searched throughout the FAQs, found similar topic but not one that answers my question entirely.

[gilded verge]

Hi, if your question is related to Ticket Tool bot, then yes, you can ask here but if you prefer contact with Staff, then you can use #🎫│make-a-ticket

[eager oxide]

Hate to bother them unless needed.

So here is my question, if anyone is able to answer, I would greatly appreciate it!

I have the ticket bot working just fine on my server, I have 3 different panels where a ticket creation. (3 different channels/spots to make 3 different types of tickets)
However, when tickets are created they are all just labelled as
ticket-XXXX
ticket-XXXX
ticket-XXXX
so on and so forth.
(X represents the correlating ticket number)

I was wondering how I could divide them up, so the tickets created in channel A, appear separate from tickets created from channel B...

Hope that makes sense.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[gilded verge]

I hope will help you ^^

[eager oxide]

Yeah I have tried that, and the different panels are set to different categories. However, it doesn't change their appearance on the discord

[rustic gale]

...?

[gilded verge]

hm 🤔

[rustic gale]

If you want to give each panel its own custom ticket name, you need premium

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[eager oxide]

Its not so much about the name of the tickets, more so about where the tickets are organized. I don't mind the generic (ticket-XXXX)

but if I could have something like this:

Channel A
ticket-XXXX
ticket-XXXX

Channel B
ticket-XXXX
ticket-XXXX
ticket-XXXX

Channel C
ticket- XXXX

Currently all tickets are at the top of my discord, all jumbled into one mess

[rustic gale]

Uh

Did you set up a different category for each panel?

If so, have you tried creating new tickets to confirm that each ticket is geting created in the correct category?

[eager oxide]

Yeah, they are on their own categories

Yep, they all go to the top of the discord, not in their categorized spot

[rustic gale]

There's multiple possible issues

Could be a permission issue for example

i.e. the bot doesn't have permission to create tickets in the selected categories

Could also just be that you set it up incorrectly

[eager oxide]

Both very likely 😂

Actually, I think you nailed it.

I think its a permission issue.

[rustic gale]

If you press the Create Ticket button and you see an error message mentioning a permission error, that's probably it.

[eager oxide]

Yeah, I get this

[rustic gale]

Well, there you have it

[eager oxide]

Back to the FAQ page while I figure out how to fix permissions 😂

Thanks @rustic gale for your time, greatly appreciated

[pliant wagon]

Community support

[grave estuary]

Can anyone help create a ticket?

[idle flint]

Create a ticket to get support within this discord? or to set up TicketTool on your own server?

[feral flare]

help me create a ticket on my server

[idle flint]

This should help

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[feral flare]

Thank you!

[iron night]

Gave +1 Rep to @idle flint

[delicate magnet]

Looking for help with the theme dropdown style I can't get it to work whenever I submit it is sent normally even though I want it to be one below the other please help

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[unborn wharf]

Is there a limit to how many panels I can create for one server?

[tame notch]

How can I make partner

[jade topaz]

i dont think so lol but you shouldn't need a lot 🤣

[jade topaz]

im pretty sure partnerships are closed rn

[tame notch]

Why

[jade topaz]

how am i supposed to know 🤣

ask the owner 😭

[gilded verge]

correct, there is no limit for panels

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[gilded verge]

// if @tame notch meant partner with TT

[lean lark]

How do i need make that ticket apeared here where i show

[wild spire]

$help

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[lean lark]

What?

[wild spire]

read the embed below

[jade topaz]

السلام عليكم

[peak trench]

Hello:)
I would like to translate this bot into Japanese, is it possible?
If possible, I would like to provide support specialized in Japanese.

[robust sandal]

そのようなことはどちらも私たちには存在しません。

English (en) → Japanese (ja)

[peak trench]

ok

[faint prairie]

#19

#ja

@robust sandal #ja

[civic wagon]

@faint prairie please don't send any unnecessary text. If you need support with Ticket Tool, you may ask anything here

[jade topaz]

Hello, how i can make the user get transcript on dms?

[jade topaz]

you need premium bot however

[jade topaz]

Yes, i have.

[jade topaz]

just put on direct message transcript

[jade topaz]

this one?

[jade topaz]

Yup

Thank you.

dont forget to change here if you want

thanks @jade topaz

[iron night]

Gave +1 Rep to @rough mesa

[jade topaz]

Yup got it, ty again.

[random vale]

Help me.. Why don't I get

Why undefined sir?

[gilded verge]

undefined for?

[scenic plinth]

Also instead of spamming, ask your question one time and wait for someone to respond. Based on the screenshot, you are in the wrong server. If you have an "undefined" issue related to Ticket Tool, feel free to let us know here and someone can help you. Otherwise, we cannot help you with "Airdrop Winners"

[faint prairie]

Got it

[low parcel]

Hello, my server has deleted many tickets and useless subareas, but it still prompts that the number of channels exceeds the limit of 500. How can I let the bot know that the number of my channels has been reduced?

There are actually no 500 channels

[rustic gale]

Press the Clear Cache button there. That should help

[low parcel]

I have done this, but the channel number is still 500.

[rustic gale]

Hmm. That's unusual

Can you try giving the bot the Administrator permission and testing again?

Just to confirm it's not a permission issue

[low parcel]

I followed the above method but it still doesn't work

It's not a permissions issue

I also tried to create a new channel in the service area and it was able to be created normally, indicating that the remaining number of channels on the server is enough.

[rustic gale]

Try creating five new channels

Let me know when you have

[low parcel]

Thank you very much for your suggestion. When I tried to create the second channel, I found that it could not be created. That is, currently I can only create one more channel. I am the moderator of the server but not the owner. I will ask the server owner to check. Check to see if there are any deleted channels. If there are still problems, I will contact you. Thank you for your help.

[delicate torrent]

How to use ticket?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@delicate torrent,

[jade topaz]

how to use cmds with $ sign like $rename Paid

[restive dust]

what is a "Claim Ticket" and how to use it?

[ember shale]

مافي دعم عربي؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[wild spire]

Claim ticket is for staff to let users know their ticket is being handled by them.
It requires premium to use this feature

[left pond]

What’s the main difference between tickettool and ticket bot?

Why should I use one over the other?

[plain field]

you mean like tickets.xyz? There's no real difference! You can choose whichever bot you would like and we won't force you to use one of them. However this MIGHT NOT be the right place to ask since we are kinda competitors 💀 💀 💀
Prob the only thing you're gonna care about is tickets bot has no automation and free claiming vs tickettool having em both but premium (just remember to vote lol)

[verbal coral]

My create ticket is grayed out

how would I fix that?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[midnight bolt]

is it possible to retrieve files uploaded in the ticket which transcripted already?

[fathom vine]

Hello! Is it possible to export/copy a group of tickets and import them?

[plain field]

I think they are still working on it.

[fathom vine]

Ah alright Thanks

[plain field]

This is a sample transcript page. You can click either of the underlined options (should read "Save Image As" and "Copy Image" in English).

[midnight bolt]

how bout an mp3 file?

[rustic gale]

No. Images only

[jade topaz]

This command requires Ticket Tool Premium Premium! Upgrade now to get access to these features!

Got this message

Then read that message 🙂

[sly root]

I'm trying to auto delete a ticket when it is closed but I cannot find this setting anywhere! Can someone help me find it?

[sly root]

https://tenor.com/view/palla-deserto-desert-hot-gif-6014273

[bold shard]

how to add people to a ticket

[bold shard]

but what is the commant

[humble sequoia]

User's issue has been solved in another channel.

[blissful quest]

so I have Ticket Tool added to my server but how do I make it where people can open a ticket

[blissful quest]

what do you mean

I was told to put it in here

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[jade topaz]

Hi! Is it possible to retain the ticket channel name after claiming it?

[humble sequoia]

User's issue has been solved in another channel.

[rustic leaf]

ممكن عربي؟

[low bear]

is it possible to send the panel on top of a custom embed?

are you using premium ticket tool

[rustic leaf]

I put the picture in the tag, but it does not appear when I send the tag message

[low bear]

because that's a premium feature

[rustic leaf]

I don’t have premium

[low bear]

that's why it doen't work then

[rustic leaf]

But I was able to post a picture

[low bear]

certain aspects of it need premium, others don't

[low bear]

like the field editor you show here, is a premium feature

[rustic leaf]

I don’t interested

[gilded verge]

//just note: you could do it before because in "that" time you had activated premium or you used trial for 7 days

[jade topaz]

I have a verification ticket for Moist 18. #14129 is still waiting to be verified

[jade topaz]

wrong server

[mossy heath]

وين دعم فني تبع عرب

[rose garnet]

@mossy heath يسأل اذا كان يقدر يحط صوره مع لوحة تكت

[mossy heath]

Can I put a picture with the message on the ticket board? @jade topaz

[jade topaz]

What?

[mossy heath]

Can I put a picture with the ticket board?

[jade topaz]

I don’t understand what you mean. Do you have a screenshot?

[rose garnet]

I think he means image for panel

[mossy heath]

yes

[jade topaz]

Dashboard > Panel Configs > Messages > Edit Panel Message

[humble sequoia]

Message Editor - Dashboard

Page 1/2

Message Editor - Discord

Page 2/2

[jade topaz]

Yeah that ^

[mossy heath]

tax

[royal willow]

Is there a way I can make the transcripts show up in a different channel than the one I made a ticket in?

[idle flint]

Under panel configs > transcript - select a transcript channel

[royal willow]

Thanks

[iron night]

Gave +1 Rep to @idle flint

[agile light]

anyone know why renamed tickets dont show?

they are buggysome mods see the rename, some dont.

restartingdc clearing cache doesnt work

[slender minnow]

Hi, is it different for each of your mods?

or is the ticket itself is randomly being named?

[ember nest]

How do I show my friends the tickets?

[jade topaz]

$add [user]

[bronze scroll]

hi, I have a Collaboration ticket panel where users can open tickets, I want to be able to open multiple myself for users and add them. I get the "Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel" how can I bypass this as an Admin?

[robust sandal]

May Allah's peace, mercy and blessings be upon you!

Arabic (ar) → English (en)

Is there Arab support?

Arabic (ar) → English (en)

[slender minnow]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[slender minnow]

@jade topaz

[slender minnow]

Hey 👋
You can add the roles that you want to bypass the limit under Roles that bypass open limits. You have to do this for every panel you want them to bypass.

[autumn reef]

How do I do it Claim In the bot?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[slender minnow]

Please do not ping for support.

Refer to the rules in #📂│information

[autumn reef]

Ok

[agile light]

Ok were mods for a 40k game server
Each ticket mod when a ticket pops up renames the tickets for easier transcript searches.

" $rename (emoji) (ticket type)(ticket number) "

Randomly it doesn't show all renames. Some mods see it some don't. Nothing is same. Some mods Android, iPhone, pc.

Itll show the emoji and number but not ticket type

Example

1728, 1729, 1730 are same layout as the 2 above it

Suddenly started about 2 weeks ago

[slender minnow]

is the ticket type like the default opened and closed name?

[agile light]

Yes default tickets

[slender minnow]

if you are using the rename command then it gets changed to whatever arguement was provided for the new ticket name

[agile light]

I kno

That's not the issue
The issue is
It doesn't always show complete ticket names after the renaming of it

It's random who sees ticket change and who doesnt

As shown in the image aboce

[slender minnow]

can I have a screenshot of one of them (if its something that you do not want to share in here, then please open a ticket)

[agile light]

I did above already

[agile light]

Here

[slender minnow]

hold on, let me refresh my client

[dull nacelle]

🫣

[slender minnow]

nothing on my end

[severe night]

Anyone use apex army, and know the best setting to not get banned? I create a new account, set everything up, and within 1 to 3 days I get banned every time.

[cursive phoenix]

Not the place to ask that as this channel is for support with our bot @pseudo glen, sorry

[zealous silo]

evening guys can i ask how can i get my ticket tool to send a message to the person who opened it.????

[atomic shale]

how can i stop an ex admin from accesing the back panel of ticket too because they still can after releiving them of their roles

[zealous silo]

try serveer configs

[rustic gale]

A direct message? Direct messages are a premium feature

You would need premium

If you have premium, it can be set up in Panel Configs -> Automation -> Send Direct Message when ticket created

[rustic gale]

Server Configs -> Dashboard Roles

Make sure there aren't any roles there that shouldn't have dashboard access

[atomic shale]

thanks

[iron night]

Gave +1 Rep to @rustic gale

[umbral pivot]

Is there a way to set up my ticket tool, so that there are two different close options that will rename a ticket different things?

[rustic gale]

Sadly no

[umbral pivot]

ok thanks, would be cool though

[iron night]

Gave +1 Rep to @rustic gale

[dark gate]

Hi guys, is it possible to make a panel which appears with a command?

like /payments and then a panel appears with buttons etc...

[rustic gale]

You can send a panel using the $panel command.

You can't use Ticket Tool's custom commands to send a panel, sadly

But you can use another bot's custom commands to send a $panel command and have Ticket Tool respond to that by sending a panel.

[dark gate]

thank you!

[iron night]

Gave +1 Rep to @rustic gale

[robust sandal]

I'm a Russian

Ukrainian (uk) → English (en)

[scenic plinth]

Да, нет... этому нет оправдания.

[light junco]

Is it possible to reach out more than 1 User at a time?

[rustic gale]

What do you mean by “reach out”

@light junco

[light junco]

Opening a Ticket by the Staff team to communicate to a Member thru that ticket.

[rustic gale]

Only one user can open a given ticket.

After a ticket is open you can add more users to it with the /add command

But that's not the same thing as a single ticket having more than one owner

[light junco]

I think that's what i was asking for, opening a ticket that reaches out to multiple members at a time.
We currently use $ticket [USER ID] to do a "reach out" and i assume /add user ID would be the command to add more to current ticket?

[rustic gale]

Yes

No, you can't create a ticket that includes multiple members from the start

You have to create it for one then add the others

Whoever you send the $ticket command for is the ticket owner.

[light junco]

alright, thank you very much c:

[atomic shale]

hi how can i make ticket tool create tickets under only specific categories

[jade topaz]

Dashboard > Panel Configs > Category

[blazing token]

Can anyone help on how I get my password?

[jade topaz]

password to what sir

[blazing token]

To my TV solutions app

[jade topaz]

what is this server called?

[blazing token]

It's the iptv

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

read above 🙂

[flint bloom]

Hey guys, i have a problem with moving closed tickets to selected category. I checked multiple times and everything should be set up correctly including bot permissions, but after closing ticket, it is renamed, but remains in the category for open tickets 😦

[lunar solar]

How many tickets (channels) in the closed ticket category?

[flint bloom]

11

(yes, it moved tickets up till now)

[lunar solar]

#🎫│make-a-ticket so I can have a better look

[jade topaz]

Hey, im currently getting the error:

Failed: `Invalid Form Body
components[0].components[0].label[BASE_TYPE_REQUIRED]: This field is required`

Any ideas ❤️

[pseudo ravine]

server ID please

[jade topaz]

1142902063655813181 😅

[pseudo ravine]

Thank you

which panel?

[jade topaz]

2 sir

[pseudo ravine]

when did you get the error?

like, what did you do to get it?

[jade topaz]

just typed $panel 2

and it returned with that error

[pseudo ravine]

there's your answer

[jade topaz]

it needs a emoji?

[pseudo ravine]

Yes

[jade topaz]

didn't know it needed one, thanks ❤️

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

[stray hawk]

Hi this server I'm an admin in uses ticket tool. When tickets are closed, all users have permission to interact with the buttons (close, transcript, delete), how can I amend this to make sure it's restricted to only support roles?

[gilded verge]

Hi, go to Panel Configs -> Buttons -> choose which one -> Edit Button -> enable Support Team Only.

also little advice, Panel Configs -> Permissions -> Edit closed Ticket Owner Permissions -> View Channel, Send Messages, Read Message History set to ❌ ,
and once the ticket is closed, they will not have access to it ^^

[stray hawk]

Thank you! Another thing, some users report losing send message permissions in tickets, even after they've been added so I have to add them multiple times for them to be able to send messages. Do you know anything about this?

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

🤔

Permissions -> Edit opened Everyone Role Permissions -> Send Messages set to ✅
i think this should help ^^

[stray hawk]

This won't make it so everyone that can see the ticket will be able to send messages will it? Because I have some use for some tickets where they are publicly viewable

[gilded verge]

If View Channel is set to ❌, then nope, they can't see

[stray hawk]

Thank you I will try this out!

[gilded verge]

i've this one and it work as it should ^^

[stray hawk]

Thanks, I've set it to these perms and I'll keep an eye out on chat to make sure it solved the problem or not

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

not sure if you'll find this useful, but... all perms i use:

[stray hawk]

Thank you!! That helps a ton 🙂

[iron night]

Gave +1 Rep to @gilded verge

[silent arch]

hey guys i bought a vip ticket but i don’t have access to the vids did i do sum wrong?

[lunar solar]

Premium gets you 8mb of upload

and only applies to newly created transcripts from the time you bought premium

[half ice]

How can I choose a What Category then Channel tickets that are created get posted into? Currently each new ticket creates a new category

[idle flint]

From the dashboard > Panel Configs > Category

[half ice]

is it possible have have them go to a channel within a category?

[idle flint]

Tickets are, in essence, a Channel of their own, therefore they require seperate chanenls for each ticket. (if this is what you mean?)

[half ice]

Oh okay, was hoping they wouldnt create a whole new channel every time and would be able to choose a channel for them to be posted in

[glacial heath]

It’s not letting me select the channel to create a ticket, only category.

[glacial heath]

This is the same problem I am having

[sleek mortar]

I need help 😅 how can I make this ticket format?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[dull atlas]

Does someone knows if i can see a ticket where i participate but is not on my own server?

[idle flint]

If the server owner allows you - Easiest way is via a "Support Team Role" or "Additional Role"

https://docs.tickettool.xyz/dashboard/panel-configs/general-options

[dull atlas]

The server owners does not respond so i cant, i lost critical information in one ticket and i know there is transcription due i have my own ticketbot but i dont know if i can ask for it

[idle flint]

We don't store transcripts anywhere, they are stored only on the bot users discord (or in DM's if enabled). The only way to retreive that would be via the server owner.

[dull atlas]

Fuck so D:, alright ty

[idle flint]

Can you expand on this?

• You can select a Channel for where your panel will sit (where users go to create a ticket)
• Tickets are individual discord channels once created, therefore you can only select a category for them to go to once opened.

[glacial heath]

I figured out that part, my apologies.

Next questions is how do I edit the “messages” change as it seems the message content is locked….

[humble sequoia]

Message Editor - Dashboard

Page 1/2

Message Editor - Discord

Page 2/2

[glacial heath]

1

But my page looks vastly different…

[idle flint]

As a non-premium member, you can edit section 1 and section 8 only

[idle flint]

Do you have a screenshot so that I can visulise what you mean?

[idle flint]

Click the > Embed Editor - 1

[glacial heath]

Well fml

Thank you very much! I feel somewhat embarrassed haha!

[idle flint]

All good mate

[mellow rock]

كيف اخلي ميزه العلامه (قائمه)؟

[woeful trellis]

يجدعان أنا ownership السيرفر مش عاوزني اعدل التكل ليي

[wary urchin]

help???

not even the support website or help command helped me, im so confused, how do i even send the ticket??

[pseudo ravine]

Hey there. Could you send the server ID please

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[wary urchin]

wdym

[rustic gale]

@wary urchin Invalid emoji. Read above

[wary urchin]

i didnt even use an emoji thats the thing

[rustic gale]

If you wrote text into the Button Emoji field instead of an emoji, then that's the cause of the error

@wary urchin Were you able to make it work?

[ebon garden]

خ

[wary urchin]

omg ilysm

it worked!! thank you!! :D

[ocean star]

https://cdn.discordapp.com/

[cold void]

Hello, can i create tickets on diffrent categories based on the option user chose from the dropdown menu

ie, if they choose public help from dropdown menu the ticket will be created in public help category and if they choose private help the ticket will be created in private help category

and for first category public help role will have access to the tickets

for the second category only the private help role will get added to the tickets

[cold void]

or do i need diffrent panels for this

[rustic gale]

If you have a dropdown menu with multiple options, you already have multiple panels

Just pick a different category for each panel.

[cold void]

Ooh,rn ours allows tickets to be made with a button, i was considering converting it

[cold void]

I can then also choose diffrent roles right

For each panel, pretty sure i can

[rustic gale]

Each panel has its own completely separate settings, yes

[cold void]

Thank you so much

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[cold void]

are dropdown menus a premium feature

ok figured it out
its not a premium feature

[dire night]

hello im having some trouble with the manage servers,i invited ticket tool to my server already and he isnt showing on the manage servers, what can i do to appear?

[idle flint]

If you are the server owner or have the administrator permission, try using the Sync Servers button on the Manage Servers screen.

[dire night]

yes i used it i have all permissions and it stills dont appear

[idle flint]

To confirm, are you the server owner ?

[dire night]

yes

[idle flint]

Hmm, I am not seeing a server owned by your account with the TicketTool bot in it: double check that you have the TicketTool bot in your server. If you are happy to provide the server ID too, or you can head to #🎫│make-a-ticket and we can take a look within a private support ticket

[shrewd forge]

Is there a way to transfer premium (obtained through regulary voting) from a server to another one?

[rustic gale]

Make a ticket and ask for the transfer and post the IDs of the original server and the new one

[mighty trench]

Hello everyone! Hope y'all are good. I have a question and I can't seem to find the answer (or maybe I did but I didn't understand it), so I'll appreciate any help you can provide. c:
Is there anyway in which I can make the "close ticket" option available only to those with Admin roles?

[rustic gale]

Depends what you mean by “make available”

If you want to hide the entire button from users without the role, that's impossible

[mighty trench]

Sorry for the confusion. I don't want those without the Admin role to be able to close a ticket, I want them to be only able to open them.

[rustic gale]

Panel Configs -> Buttons -> Close Ticket

Add everyone to the Disabled Roles

and add Admin to the Allowed Roles

[mighty trench]

Got it! Thanks a lot!

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[cursive phoenix]

@dry bay

[dry bay]

🤝

[cursive phoenix]

you can look at @humble sequoia profile too

[dry bay]

cool may i know how much it cost monthly

[cursive phoenix]

The Monthly price changed from $6.00 to $5.99

[dry bay]

that's cool

thanks @cursive phoenix

[iron night]

Gave +1 Rep to @cursive phoenix

[cursive phoenix]

no worries

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[cursive phoenix]

@dry bayyou can also prepay for premium ...see above

incanse you want to pre pay instead of doing a monthly sub

[dry bay]

appreciate it Jayy 🤝

[mighty trench]

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[half ice]

Hope this makes sense, I have this posted in a Channel for people to create there tickets "Pic Above", Once they do this they get a ticket made and posted in another category for the Mods to look at and assist Pics "below" but is thee a way for them to add some text ect when the ticket is being created? so then the mods go to the created ticket they know what it is in regards to?

[clear bobcat]

How do i make it so that the ticket doesnt show like 0012 and only shows their usename like ticket-shogun9

sum1 help me

[rustic gale]

It's premium only

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[rustic gale]

That's called a creation form

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[tulip mulch]

hi

[half ice]

Thankyou

[echo carbon]

How to do this

[half ice]

Click the "Create Ticket"

[idle flint]

here are the steps for setting up the TicketTool bot

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[half ice]

Say someone creates a ticket and a mod looks into it and rectifies the issue when we close out the ticket is there a way that the mod can put a reply/close out message that goes to the person who put the ticket in?

[idle flint]

Do you mean within the ticket or in a DM?

[half ice]

Either, I'm thinking once I have resolved any issues and closed out a ticket with and it gets deleted is there a way to have the person who put the ticket in get a message/reply so they know its been done

[idle flint]

Under Automations, you can send a DM to the member once the ticket has been closed, or under Transcript you can send the transcript to the members DM's once the ticket is closed/deleted. Both of these options require premium tho.

[half ice]

Thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[digital hamlet]

Hello, how do we put 3 TNR tickets together?

@idle flint

[unkempt rain]

hello

Good morning

[idle flint]

As in how do you have them all createable from the same panel? You can use the Multi Panel (attached panels) feature:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[unkempt rain]

can any one help me to renew my annual subscription please

[idle flint]

Annual Subscription? Is this for the TicketTool bot?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[unkempt rain]

yes please

[idle flint]

The info above should assist

[digital hamlet]

I don't know exactly where this is, can you help me?

@idle flint

[placid axle]

How can I set the ticket bot up properly on mobile?

[idle flint]

The same way as you do on a desktop, just via the browser that you have on your phone (ie. Safari if on apple etc.)

All functions of the dashboard can be used on mobile, it may just be easier to set up using a desktop.

[humble sequoia]

https://tickettool.xyz/manage-servers

[placid axle]

Is there a tutorial for mobile?

[idle flint]

This is the dashboard ^^

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[idle flint]

Here is the tutorial for the bot - no difference between mobile and desktop

[placid axle]

Question, do I have to start a panel first?

[idle flint]

The first step is to invite the bot to your server, then set up a Panel, then send it to your discord. That is the basic setup, any customization comes after this.

(just as it says in the messages above)

[placid axle]

https://tickettool.xyz/manage-servers

[placid axle]

What do I do from here?

[digital hamlet]

Ok tysm

[placid axle]

I want something like this

[idle flint]

Click "Send" at the top of the screen (the blue button) and select the channel in your discord for the panel to sit (where users go to create a ticket)

[idle flint]

https://docs.tickettool.xyz/general/setup

This will also help (Our docs are detailed and will assist you step by step)

[idle flint]

This is using the Multi Panel (attached panel) function

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[severe parcel]

trying to add ticket tool to my server, just wondering how i set the channel for opening a ticket? the channel i have available for it isnt included in a category, it's just standalone in the server (i have a seperate catrgory for closed tickets)

[digital hamlet]

@idle flint help pls

What is this

[idle flint]

The channel for where users will go to open a ticket is set when you send your panel (from the dashboard, the Send button at the top)

[severe parcel]

ah, ok

thanks, im following a 2y/o tuto

[civic wagon]

Hey @digital hamlet, you've been warned multiple times about not pinging the staff. Please read the server rules from #📂│information. Any more violations would lead to strict moderation actions.

[digital hamlet]

Ok

Help pls

[idle flint]

If you follow the link provided in the error, it gives you some solutions to resolve the issue

[digital hamlet]

I don't know where this is

[idle flint]

Can you please run a $debug command in the server where you are trying to configure the bot

[digital hamlet]

Ok

[severe parcel]

i have another issue... how do i set the transcript logging channel? i cant find the setting 😦

[idle flint]

The channel you selected to create threads has been deleted.

Dashboard > Panel Configs > Thread Style

[digital hamlet]

Where is that

Idk

[digital hamlet]

Ok

[digital hamlet]

I did it but it didn't work and the same thing happened again

[idle flint]

I would suggest disabling the Thread Style options unless you are desperatley wanting to use them. You seem to not have a sound understanding and would probably benefit from utilizing more basic options first.

[digital hamlet]

İm openet Ticket limit

[idle flint]

Panel Configs > Limits - You have it set to 1 open ticket per user.

[digital hamlet]

Where is that i dont know

[idle flint]

See this screenshot, this page is known as "Panel Configs", Everything can be accessed from this screen. From there, click "Limits" (it can be seen at the bottom left of the screenshot).

[digital hamlet]

Foto pls

[idle flint]

What do you need a photo of? Click Limits and the first option within limits is "Open Ticket Each User". You currently have this set to 1, meaning that each user can have 1 ticket open at a time. If you want users to be able to open 2 or more tickets at a time, increase the number.

[digital hamlet]

İm dont know where is that photo pls

[digital hamlet]

Where is. That

[idle flint]

The top option.

Currently set to 1

Set it to a number larger than 1

[idle flint]

This will stop this error

[digital hamlet]

Why

[idle flint]

I would suggest reading the Ticket Tool Documentation to assist you with these simple questions, all are answered clearly within the documentation.

https://docs.tickettool.xyz/dashboard/panel-configs/limit-options

[digital hamlet]

I dont know

[idle flint]

It also seems that you are not the server owner of the discord you are configuring, I will also suggest that you consult with the server owner as they may understand the bot better.

[digital hamlet]

it worked now thank you very much

[iron night]

Gave +1 Rep to @idle flint

[mint tree]

Hey! How do I change the ticket limit per person?

[idle flint]

See this screenshot

[mint tree]

Thank you both :D

Have a great day!

[mint tree]

thanks

[iron night]

Gave +1 Rep to @rough mesa

[mint tree]

thanks

Rep?

[idle flint]

haha, all good, don't worry about it 🤣

[mint tree]

🤣

[jade topaz]

you know what they are used for, or how to see the total reps you have ?

[idle flint]

Its mainly used for the support team bragging rights I am pretty sure

[jade topaz]

thanks ! too bad I would love to have it LOL

[iron night]

Gave +1 Rep to @idle flint

[shrewd forge]

Is it possible to have Ticket Tool ping specific / set people on Ticket creation?

[idle flint]

It sure is, you can do this using a Mention, here is the info:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

Message Editor - Dashboard

Page 1/2

[idle flint]

Ensure you put the mention into the area labeled as 1 (Message Content), this will allow it to ping

[shrewd forge]

Thanks.

[timid pond]

Как настроить бота?

[robust sandal]

How do I set up a bot?

Russian (ru) → English (en)

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[robust sandal]

У нас есть документы и видео, в противном случае, если это не поможет, не стесняйтесь открывать заявку

English (en) → Russian (ru)

[timid pond]

How to set up a bot?

I do not understand English...

[slender minnow]

@timid pond ^

[jade topaz]

if I wanted to limit the bot to certain roles (so people with a certain role can use the bot) how would I be able to do that?

[idle flint]

Multiple ways, you can either “blacklist” specific roles (if you only want to deny certain roles from using it)
or
you can only allow certain roles to use the buttons (if you only want certain roles to use it)

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[jade topaz]

thank u sir

[silent haven]

How to add ticket Tool premium in server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[placid axle]

If I open a ticket, how can I make it where a staff member has to claim it?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[lunar steppe]

.

Can i have the vote site

[jade topaz]

you can get the 2 sites by running the slash command /vote

[jade topaz]

Someone posts an attachment but I'm unable to open it, not sure if this will occur everytime

[jade topaz]

discord dosen't support it, you cant see image in transcript when the channel is deleted

hmm damn

gotta think of a workaround now

[jade topaz]

Also last question, is there a way I can delete multiple tickets?

like a command?

[jade topaz]

you can delete them all by doing /purge

but no, you will just have to type $delete and paste it into the tickets you need deleting

[strong hinge]

How long does it take to the ticket response to you?

[exotic monolith]

can you create multiple buttons on one panel?

[wide junco]

thats false, at least it used to be, it used to store images as base64

[jade topaz]

These are not my words, but those of the bot developers

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

@exotic monolith look this

[rustic gale]

@jade topaz @wide junco If your server has premium, the bot saves some image attachments together with the ticket

Without premium, it doesn't save any attachments

[jade topaz]

I have premium, it never worked

only with the yellow bot ?

[rustic gale]

That's a good question, but i don't believe the gold bot is required

[jade topaz]

thx for the answer good point to know

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

anyone know why this dont work
I did not mark a reason so normally the second part should have been displayed but without the fallback

when i put a reason "teste" dont work same

oui

regarde dans #📌│automated-support clique sur FAQ et setup

c'est pas dur à setup sinon il y a également un tuto sur leur chaine officiel, tu peux aussi suivre les étapes depuis le dashboard tu les fais dans l'ordre ça fonctionnera

[strong hinge]

How long does it take to the ticket response to you?

[jade topaz]

the bot ?

[strong hinge]

Yes

[jade topaz]

#📂│information et tu cliques sur setup guide

[jade topaz]

few seconds or less

[strong hinge]

Well, I text the bot at 1:52

[jade topaz]

text the bot ?

[strong hinge]

I made the bot is that why?

[jade topaz]

I don't understand the word "text" did you use a command, send the ticket or something?

I know that personally I had difficulty connecting to the dashboard with a few 502 errors, that could be the reason

[strong hinge]

I made a server and I’m testing out the ticket

[jade topaz]

idk sorry

[jade topaz]

actually it work

you wait the support in this server ?

[strong hinge]

It doesn’t work

[jade topaz]

when you close the ticket ?

[strong hinge]

So close the ticket

[modern iron]

anyway to get links clickable ?

[jade topaz]

{create.form.1} use this variable on your ticket message
Replace 1 by the number of the question

[modern iron]

thank you

[iron night]

Gave +1 Rep to @rough mesa

[modern iron]

sorry mate , new to this , how do i access variable ?

[jade topaz]

you paste it here

[winged ivy]

How to give close or delete permissions to specific roles

[proper rain]

i’m trying to add someone to a ticket by $add user ID but it’s saying missing perms but not saying which perms it’s missing and how to fix it.

[rustic gale]

You can tell by looking in the dashboard

Panel Configs -> Permissions -> Ticket Owner Permissions, Edit Opened

Any permissions that have an orange dot next to them have to be set to

otherwise they will be treated as missing permissions

Also the Manage Permissions permission has to be set to unless the bot has the Administrator permission

[proper rain]

is the ticket owner the bot? i thought it was whoever opened the ticket

[rustic gale]

You're correct, ticket owner means the user who created the ticket
Keep in mind that ticket owner permissions are used for any users added with the add command as well

What's happening is that Discord imposes restrictions on which permissions a bot may toggle

if the bot doesn't have a certain permission

then the bot can't toggle it for other users or roles

in this case, for the user you're trying to add to the ticket

[static girder]

When are staff apps opening again?

[civic wagon]

When we require more staff

[static girder]

True I guess thanks.

[iron night]

Gave +1 Rep to @civic wagon

[crimson tide]

Where is Dashoboard? I would appreciate it if you could let me know with pictures

[humble sequoia]

https://tickettool.xyz/manage-servers

[civic wagon]

^

[crimson tide]

?

[civic wagon]

You can access your server dashboard from this link - https://tickettool.xyz/manage-servers

[misty monolith]

seems when I Enable thread style ticket creation, it fails to add the moderation team to my tickets.
as a non-thread it seems to be adding them fine to tickets.
I checked for overriding perms but nothing was conflicting that I can tell
?

[modern birch]

Hello I am wondering how can I put more than one ticket type I mean
More than one button

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[civic wagon]

Refer to the embed above ^

[humble sequoia]

User's issue has been solved in another channel.

[thick siren]

Some of my community members are facing the issue "Something went wrong. Try again", any fix for that?

[jade topaz]

does TT have permission to see that specific channel?

you can check by running /debug

and i see you are premium user, did you activate the correct bot by using the /botswitcher?

[pseudo ravine]

(sorry for interrupting)

I'm assuming you mean when your members are trying to use a form? If so, it's not something Ticket Tool can help with, it's an error on Discord's side, just tell your members to try again

[dreamy mist]

how can I add multiple button text's in multiple panels, right now if I change something only one panel text is changing others stay the same

[shrewd plover]

how to change roblox account in ticket tool

[heady isle]

hellow

[rustic gale]

Change it on every panel

You don't know how to use the panel selector on the website?

The dropdown menu at the top of the screen is the panel selector

Whichever panel is selected there is the one you're currently setting up.

[dreamy mist]

I got it right fam already, thank you for help

[rustic gale]

Select another one and that way you can set up another one.

[blazing flax]

How do I make ticket tool @ my support staff role when the ticket opens?

This is what I’ve got so far

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[blazing flax]

It don’t work

[civic wagon]

Please share a screenshot of dashboard

[blazing flax]

I’ve got this ({@1153262959628406805})

[civic wagon]

Put {1153262959628406805}

[blazing flax]

No @? And ()?

[civic wagon]

Nope.

[blazing flax]

Yep thanks that’s it

Thanks @civic wagon

[iron night]

Gave +1 Rep to @civic wagon

[blazing flax]

Idk what a rep is but ur welcome for it

[civic wagon]

You're welcome

[uneven charm]

Hello who speak french pls ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[shrewd plover]

Guys how to change roblox user in ticket tool

[pseudo ravine]

Hey there. It's through Bloxlink, we don't control anything about it. We only offer the integration

[uneven charm]

jdog hello

[pseudo ravine]

If you already created a french ticket, please wait until a french support team member can assist you

[uneven charm]

ok

[olive quest]

When someone open a Ticket, everyone can see the Ticket. Do you know how to fix it ?

[jade topaz]

Edit opened

View Channel ❌

[chilly briar]

does anyone know how to change the message that appears after you make a ticket? (the message that says 'Support will be with you shortly")

[olive quest]

its not working.. can you help me 🙂 ?

@chilly briaryes u go to "panel Configs" and click on "Edit Ticket Message"

[idle sonnet]

Je crois personne parle français mdr

[regal hazel]

https://media.discordapp.net/attachments/1034713478302277642/1153215370480582676/image0.png

Why is it showing this even for opening a ticket

[sage sapphire]

Hi everyone, what happens if I pass the 1000 message limit for transcripts?

[jade topaz]

si moi

[jade topaz]

it's your server ?

[regal hazel]

No

[devout geyser]

Why cant i add my player reports to it

[jade topaz]

I think the server's premium subscription ended, it must have used premium features of the bot which must block the opening of the ticket.

IF ever official support can confirm my hypothesis

[wild spire]

https://tenor.com/view/pardon-me-excuse-me-what-gif-11438094948063432300

[idle sonnet]

J’ai rien dit sorry

[wild spire]

Pas grave 😂
j’ai repondu a lui mais je crois il est deja dormir

[limpid musk]

can someone helpme

[copper flax]

Is there a way for Ticket Toll to send the transcript privately to the user?

[jade topaz]

huh

[rustic gale]

Yes. Manually you can use the /transcript command and choose a user to send the DM transcript to.

Alternately, if you have premium you can make the bot send an automatic DM transcript to the user when the ticket is closed or deleted

[serene birch]

Hey i've been playing around and couldnt really figure it out.
Is it possible to make ticket tool, user opens a ticket and its only visible to the user and support panel.
Then once someone from the support panel claims the ticket, another role gets added.

essentially what i am trying to do is make it so when someone claims its, a lot more people can see the ticket.

[rustic gale]

Sort of but not really

[cinder lagoon]

Good evening, once a ticket has been claimed can I check its content?

I'm afraid I haven't had time to check if it was answered before it was claimed

[olive quest]

is it possible to change the ticket name before creation? Thank you ❤️

[jade topaz]

Dashboard > Panel Configs > Ticket

Ticket open/closed channel name. This is a premium only feature though 👍

[modern iron]

played around with settings , got link to work as attached, IMO does not look great , would prefer embedded link in actual box. Is there a way to have the link appear below box ( I am guessing not)

Hi signed up for premium and all up todate on dashboard. I note I have not been assigned a premium member role in here, do i have to notify someone ?

[hallow pelican]

Helo

Can someone help me

[worldly lotus]

hi

[hallow pelican]

When entering the website and creating it, do I have to create it on the server or does it create it automatically?

[worldly lotus]

I don't know English. Can you speak Arabic because I'm upset and I don't understand because I have a problem?

[hallow pelican]

هل تفهمنى؟

[scarlet kelp]

Is there a way to reset the ticket count, was doing a bunch of tests and my count is now at #005,
can i set it back to 0 so when people actually use it, it starts from #001 ??

[opal laurel]

السلام عليكم

Hi

[covert swallow]

"Set Count" on the top of the screen

[covert swallow]

Could you rephrase the question please?

[civic wagon]

Can you please provide the server id

[eternal minnow]

1116493025338720397

[scarlet kelp]

Legend, thanks

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

Is it still offline?

[jade topaz]

Hey
how to let if someone open a ticket its show his name

And how to do like this, its need premium?

[eternal minnow]

Yes it works now

But how have you fixed it? 🤔

[old rapids]

how to make ticket private

[covert swallow]

We had to restart your shard

[covert swallow]

See below

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[covert swallow]

Do you mean in the channel name?

[eternal minnow]

Ah, ok. Thanks for doing so!

[iron night]

Gave +1 Rep to @covert swallow

[jade topaz]

Ya

[covert swallow]

Dashboard > Panel Configs > Permissions > Everyone Opened > View channel >
Dashboard > Panel Configs > Permissions > Everyone Closed > View channel >

[covert swallow]

Dashboard > Panel Configs > Ticket > Ticket Opened channel name

Note: this is a premium feature

[jade topaz]

This is premium?

[covert swallow]

No

[jade topaz]

I didn’t understand it

[rustic gale]

What do you mean private

[old rapids]

no one see it but the owners and admins can

[rustic gale]

That's the way tickets work by default

If there's unwanted users in your tickets, you must have accidentally changed the settings to add them

[opal laurel]

في عرب؟

[mental lichen]

ü

[jade topaz]

اي

[hard heart]

Brooo

My ticket is getting failed again and again

Can anyone help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[regal hazel]

Is there a way to manually create a ticket through commands for expired premium server?

[jade topaz]

How to make it like this

And if i click it it’s will be like this

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[pseudo ravine]

Read both of these ^

[jade topaz]

Premium?

[pseudo ravine]

No, you don't need premium for them

[jade topaz]

Ah, ok. Thanks for doing so!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[hollow granite]

Hi, I would like you to help me, I ger this error when I want to start the game, I already followed the steps but it is not solved.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cosmic pond]

It keeps saying this when I try to add someone to a ticket and i don't what permission it's missing.
The perms it has:
view channels, manage channels, manage roles, send messages, embed links, attach files, external emoji, external stickers, mention everyone, manage messages, read message history, use app commands

[gilded verge]

please run /debug on your channel and here send link from ticket tool

[cosmic pond]

https://discordapp.com/channels/509192800865353738/662692902245498910/1153776462281846924

[gilded verge]

hm, that's unexpected 🤔

[humble pike]

Hey can someone help me i created a server aand everything is set up but when a member opens a ticket the whole server can see it

[gilded verge]

please try with Text-To-Speech permission

[humble pike]

what should i do

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[gilded verge]

Hey @humble pike, please check

[cosmic pond]

i gave it Text-To-Speech permission and it still says missing perms

[humble pike]

which one do i do first

[gilded verge]

both

[humble pike]

im so lost

so i put everything in red?

and only leave the ones i want for everyone

[gilded verge]

im sorry but now i can't assist more, please wait for someone else or #🎫│make-a-ticket and ask Staff there ^^

[gilded verge]

nono, just View Channel and Read Message History to ❌

[humble pike]

THANK YOU SO MUCH

[iron night]

Gave +1 Rep to @gilded verge

[humble pike]

figured it out

[humble sequoia]

━━ Tiger's inquiry has been moved to a ticket ━━

[limpid musk]

so can someone get intouch with kurt please

[glass flower]

SUPER new to all of this... is there a youtube channel I can look at to see how to give ppl different types of tickets they can open? i know it's probably WAY easier than it seems to me rn

[idle flint]

https://tenor.com/view/kurt-marmot-gif-19559030

[idle flint]

Our documentation is pretty handy (the Docs tab on the Dashboard).

To give users different options, you need to create different panels (on the Dashboard > Panel Configs you will see your panels in the drop down, use the green + to create a new one)

[worldly solstice]

Is there a way to have the bot delete threads when a ticket is closed?

[glass flower]

following

[crimson mica]

Türk varmı

[jade topaz]

Can you transfer the tickets to another server without redoing it?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

[arctic igloo]

I have premium account @shut bolt how can I ask for assistance ?

[shut bolt]

First by not pinging us, make use of #premium-support or you can always #🎫│make-a-ticket or even a #premium-tickets

[jade topaz]

도와주세요

[timber kernel]

Hello
you added to your close ticket button emoji some text, that is very likely the problem:

[jade topaz]

아 감사합니다