🆘│community-support

[pseudo ravine]

No worries

[zealous silo]

yes i would like to give them permission to use ticket tool dash

[jade topaz]

you cant do nothing sorry, if it not your server and if you dont know the staff

[jade topaz]

commands or the web site ?

[calm lichen]

oh ok

[zealous silo]

web site

[zealous silo]

website it dont show up on there log in

[jade topaz]

To access the dashboard ticket tool
There are two things to define their role as bot manager on the dashboard
either give them admin permissions

without this they will not be able to access the server ticket tool on the website

[zealous silo]

were do i find the command prefix.?

[jade topaz]

go on the dashboard, select you server, and

[calm lichen]

is there any help to people who dont own a sever?

[jade topaz]

Currently you can't do anything except warn the server owners.
There are more than 500 shows on theirs (you don't necessarily see them but they exist)
This is what is blocking ticket tool

[thorny lynx]

Wrong thing, apologies

[calm lichen]

ok alg

[jade topaz]

Afterwards, look in the announcement channel, you may find members of the staff/admin who have sent messages.
once found you send them a ticket explaining the problem that there are 500 channels on their server and that it blocks ticket tool

[zealous silo]

nice one thanks for your help all sorted

[iron night]

Gave +1 Rep to @rough mesa

[main cape]

..

[mortal cave]

@jade topaz

[jade topaz]

I admit that I don't really know what to answer you, it works but only if you don't do it too quickly.
It could be the bot's delay or simply that there is a cooldown between the creation of the ticket and the fact of being able to claim it.
given that you still manage to claim them

maybe the bot is lagging, use /debug on the server to see the bot's MS

[jade topaz]

Help my claim button doesnt work

[pseudo ravine]

Hey there. Do you have premium?

[jade topaz]

No…? Is need premium?

[pseudo ravine]

Yes, claiming is a premium feature

[jade topaz]

Oh okay

[cunning edge]

السلام عليكم

[robust sandal]

Que la paix soit sur vous

Arabic (ar) → French (fr)

[cunning edge]

Hello, I have a question, can I put a picture in the embed of the bot?
@pseudo ravine

@old steeple

[pseudo ravine]

Please don't ping staff. Yes, you can if you have premium

[rotund slate]

Eubank vs smith goes down on iptv great.

[pseudo ravine]

Do you need help with Ticket Tool?

[cunning edge]

WHAT ABOUT MENTION IN {MESSAGE TICKET}

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[digital flare]

Need help. My ticket channel isnt showing for my server

[thorny lynx]

As in transcript or there's no panel sending?

[humble sequoia]

━━ KidCarnage's inquiry has been moved to a ticket ━━

[light yoke]

Understood thanks

[iron night]

Gave +1 Rep to @rustic gale

[bleak orbit]

how to start the ticket at a different number>? instead of ticket-001 i want ti to start at ticket-042

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[light yoke]

How can I set the rep system for feedback?
also can there be negative rep too or what?

[empty summit]

Hi,¿how i do a ticket system?.

[echo sentinel]

Is there a different way to close a ticket with reason rather than using "/close reason"

[shut bolt]

As of now not possible, only way is using either the slash or regular version of the close command sadly

[shut bolt]

Check the guide below please

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[shut bolt]

This is not a native thing of us, we implement @iron night to track everytime some thanks another user, you can check their documentatin at https://docs.yagpdb.xyz

[iron night]

Gave +1 Rep to @light yoke

[atomic barn]

question, is there a way where after a user has finished talking in the ticket, the close option is brought down from the top without having to scroll up?

[atomic barn]

ah

[vale nexus]

How do I make Ticket Tool ping support staff when a new Ticket is created?

Oki nvm I believe I figured it out, I'll come back here for any doubts!

[jade topaz]

copy of role id that you put between <@&ID-of-role>, you put it in the ticket message, but not in the embed, in the box above on the dashboard

[noble cedar]

Hello . Sop my problem is :
Member after they click on the bot to open the ticket. They don't get permission to read messages in their tickets

[jade topaz]

This should fix your problem

[noble cedar]

Oh okay I'll try it

[ocean basin]

Is there anyway to set up an external form on a website, to create a new ticket when submitted?

[vale nexus]

You r gorgeous

[jade topaz]

ah my knowledge, without linking with a private bot it seems impossible to me, or else I just don't know how to do it

[jade topaz]

I use ticket tool so much that I am one of the few who know how to use at least a good part of what it is capable of offering, so I might as well share this knowledge!

[clear fern]

Hi I’m looking for help my members can’t open a ticket?

[jade topaz]

did you set the create button to "support only"?

Is there a way to make it so when a ticket is opened the support roles are pinged or just anyone thats online?

[latent rover]

I believe so.

[jade topaz]

do u know how?

[jade topaz]

copy of role id that you put between <@&ID-of-role>, you put it in the ticket message, but not in the embed, in the box above on the dashboard

Ahh thanks

[clear fern]

I’m not sure to be honest I’m just trying to set it up how do I check

[jade topaz]

ok

[upbeat cipher]

/help

[mighty patio]

well

[clear fern]

Ok I’ve done that do I need any of these checked for the @everyone to see ticket support

@jade topaz

[jade topaz]

The create button must be on support only off.

If you ever modify the permissions for everyone, and you put see the ticket, all the members of the server will be able to access and see all the tickets of your panel, I advise you to leave it on off

@clear fern

[clear fern]

Yeah it’s off now but still can’t members can’t create a ticket but I can ?

@jade topaz

[jade topaz]

you can send me a screen of what it looks like when a member tries to open 1

[celest oxide]

Is it possible to make more categories of tickets for example support
appeal

[clear fern]

This is what I see

This is what members see

[jade topaz]

everyone get permissions, to see history message in this channel ?

[clear fern]

?

@jade topaz

[jade topaz]

i dont got discord in english sorry but, if you went in the #ticket-support permissions for everyone, this perm is on ?

[clear fern]

@jade topaz

[jade topaz]

put this perm on

[clear fern]

Still nothing @jade topaz

[pseudo ravine]

Please don't constantly ping them, it's not needed

[jade topaz]

I admit that I don't really know what it's all about, I'll try to help you later, or if another member/support has an idea

Hello, I have payed for this mod twice (once without a discord account) but when i try to verify its unable

I have linked my account to my minecraft one already but tryed nothing else to my knowladge

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[primal thicket]

anyone know why i keep getting this and how do i change it?

[jade topaz]

on discord you can have a maximum of 50 rooms per category, to solve your problem you can delete certain tickets.
Separate open tickets from closed tickets
Or simply tell the bot to no longer put new tickets in a particular category, they will then appear at the top of the server

[primal thicket]

thank you

[civic quartz]

سلام عليكم

هل هناك مساعده

[plain surge]

اتفضل ارسل سؤالك

نحن موجودون :)

[jade topaz]

He sends the exact same message every night

[civic quartz]

تمام

[plain surge]

Well he opened a ticket

[civic quartz]

كيف اسوي اسأله عند فتح تكت

[plain surge]

برد عليك فى التكت

[keen valve]

Guys how to get this?

I did something but it is not comming in my channel

[jade topaz]

hey ; look in #📂│information et clic on setup guide

[fossil delta]

wdym what how did you set it up?

[keen valve]

i did, but he said that ticket tool got no permissions for the channel

[jade topaz]

If you ever feel lazy, just give it admin permissions.
Otherwise you give him permission to see and send messages in the channel

[keen valve]

let me check

[dusty nebula]

Hi, is it possible to use reactions for tickets instead of buttons?

[fallow ingot]

Sorry it’s not possible Vitality. It’s was discontinued ages ago.

[dusty nebula]

Alright then, thanks.

[jade topaz]

@civic quartz ابي اسوي مثل هيك

[jade topaz]

Yo guys

So I termed my Server and now I want all my Panels in the other Server how is thst working?

[rustic gale]

Did you make a backup key for your old server?

[jade topaz]

Idk

[rustic gale]

Do you at least have your old server's ID?

[jade topaz]

I dont think so

Yes

I still Have the Server

What can I do now?

[rustic gale]

Probably #🎫│make-a-ticket then and explain the situation

Post your server ID

[jade topaz]

Did it

[rustic gale]

that should help

[jade topaz]

Can u check my Ticket?

[rustic gale]

No. it's in German

[jade topaz]

But its DE

[rustic gale]

I don't speak German

[jade topaz]

Okay so they help me right?

[rustic gale]

Yes, but you will have to wait until someone from the German support team is available

[jade topaz]

Okay

Thank you

[bright gull]

How did they add multiple options? in the drop down

[rustic gale]

If you have multiple panels, adding multiple options is very easy.

if you can't add multiple options, it's probably because you don't have multiple panels.

In such a case, you probably don't need a dropdown menu with multiple options.

[grizzled plover]

why do a just opened/new ticket get this everyone role? (everyone can see the tickets at the moment in our server)

[wild spire]

dashboard > panel configs > permissions > everyone / edit opened

[grizzled plover]

is this a new setting?

[wild spire]

It has always been there

[grizzled plover]

strange... someone must have changed that (from our mods) thanks

[swift thorn]

anyone know how to add a channel link like this #💬│gen-chat-multilingual to the ticket message when you create one?

https://i.gyazo.com/c7d9e71191316fe293f8cf2ff1733cb4.png

please ping me if you know how

[timber kernel]

<#channel id>
example:
[#💬│gen-chat-multilingual](/guild/509192800865353738/channel/956946297087197184/)

Panel Configs -> Messages -> Edit Panel Message

[swift thorn]

Do i have to include the # too or is it just the number ID.

[timber kernel]

with the #

[swift thorn]

ok ty

[timber kernel]

np

[swift thorn]

Also, how do i add this to the tickets? https://cdn.discordapp.com/attachments/1146049387097751563/1147086717908693032/image.png

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[lusty lance]

Once you have redeemed you free days of premium with voting. What happens if you keep voting does it extend your current premium or does restart again

[jade topaz]

if I say no nonsense when your premium ends all premium features are disabled / reset.

[swift thorn]

It wont let me click on the option. Any help? https://i.gyazo.com/779db7b18db35c18999c9d3673e227f3.png

for claiming

[jade topaz]

did you got premium ticket took ?

[swift thorn]

I dont think so, does that cost money?

[jade topaz]

THE claim system is an option obtainable with the premium bot,
And yes it costs money

[swift thorn]

Ahh than no i cant get it, thank you for the info.

[iron night]

Gave +1 Rep to @rough mesa

[jade topaz]

how do you get the opened tickets to appear at the top of the discord server?

[jade topaz]

Do you want tickets to appear at the top of your server in a category or without a category?

On the dashboard, choose your panel ==> category ==> and choose what you want based on it

[jade topaz]

without category please

like this

[jade topaz]

you must then have this on the dashboard when you go to category

[clear charm]

do somebody know ho to do kind of this without premium ?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

^

[jade topaz]

can you change ticket names?

nvm only with premium

[pseudo ravine]

Do you need help with Ticket Tool?

[fathom veldt]

uuh not now tho

[agile pond]

هەر کوردێکی لێیە پێویستی بە یارمەتیە دەتوانی لێرە بیڵێ

[robust sandal]

Toute personne qui a besoin d’aide peut dis-le ici.

Kurdish (Kurmanji) (ku) → French (fr)

[agile pond]

😎

[uneven talon]

Hello 🙂 I just upgraded to the premium bot.. however im not sure how to invite the premium bot 😭

Nevermind! I figured out I needed to press the "sync" button!

[valid reef]

Hello. I need help with ticket-0870 in order to enter Affiliates

[pseudo ravine]

Is that a ticket in this server?

[valid reef]

It's in Dropship Affiliate

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[valid reef]

I get no reply from support via email, twitter, website messenger, discord

Thank you

[pseudo ravine]

You already made a ticket, there’s no need to continue asking for help in this channel

[atomic barn]

bringing this back again, got auto pins up and running. However is there a way where when you say a word or something similar and the bot sends out the close button below? if not thats fine

[meager forge]

Hi 👀 Sorry to disturb
How can I put a message to let member open a ticket ? without commands
I've been hours on it, and I don't find on the dashboard
Thank you very much if you find the answer 👀

Exactly like the channel #🎫│make-a-ticket

[rustic gale]

When you say a specific word? Not possible

When you send any message? Yeah, with automation (premium only)

[rustic gale]

Take a look at the Setup Guide in #📂│information

[meager forge]

Thank you ! I check it 🙂

Hum... Maybe I'm just an idiot... XD But I don't see "send" where it's told in the guide

AAAAAH Heeeere... Oof okay !

I got it, thank you very much ! 😄

[valid reef]

Hello. I have an open ticket to enter Dropship Affiliate channel and the ticket tool doesn't let me in

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[atomic barn]

ah right i have premium, so how would one do so with automation?

[rustic gale]

Panel Configs -> Automation -> Automation Editor
Enable Advanced Automation
Add Automation

Type: Watcher, check for message

When a message is found
From ticket owner
Close the ticket

I think that's all.

[atomic barn]

👀

[proper shadow]

I configured the Shappire Bot with the Ticket tool but I wanted that when the person selects an option like "report" Shappire executes the command, for example "$new1 or $newreport" create a ticket with the report name, do you know if there is a way to do this?

[atomic barn]

do i need to set a specific amount of time? or does it work without?

[rustic gale]

You have to set up a separate panel for each option

You have to set up a separate command monitoring channel for each panel

And you have to get Sapphire to send the $new message in a separate channel for each option

[proper shadow]

Thanks

[iron night]

Gave +1 Rep to @rustic gale

[sharp rock]

How long does it usually take for support ticket?

[timber kernel]

We are usually pretty fast. 🙂

[sharp rock]

All good! Just joined and didn’t know

[desert monolith]

Payment support

[tame shard]

Why?

[atomic barn]

oof, ig i need to add a time limit on when to close tickets

[atomic barn]

how long is like appropriate tho?

[jade topaz]

for personalized emojis did you put an animated emojis or otherwise the emoji integration code is wrong.
For doing it (emojis you want) exemple : !Switch_enabled
Regarding the permission problem, ticket does not send a message in the room in question
1 - you give it admin permissions
2 - you give him “send messages” permission in the room

[jade topaz]

Do you need help, if so can you say a little more?

[atomic barn]

basically done this, but i think the issue is i need to add a specific amount of time in order for the bot to actually execute the automation. If so how long would be appropriate for it though?

[jade topaz]

Hello !
You can add here the time on the dashboard (see screen it goes from 5 min to 7J)
It depends on the number of tickets you have and the moderation you want to set up, if you have a lot of tickets you can set a shorter time than if you have few.
Personally, I use 12H
It's up to you to decide how much time you want to give, and don't hesitate to ask your team what they think too.

[atomic barn]

kk thx, ill go with 12hrs for the time being and see how that goes for the server

[bronze scroll]

hi, is there anywhere I can get a CSV or something of all submissions through a form I setup?

[pseudo ravine]

Not the same thing

They weren’t referring to stats

[jade topaz]

ah my bad

sorry for the ping and the fasle help

[pseudo ravine]

They were helped in a ticket anyways

[tall arrow]

alguem pd me ajudar

[humble sequoia]

Nos encantaría ayudarte, pero si no nos dices en que requieres ayuda no podemos ayudarte :(

[tall arrow]

alguien consegues me ajudar um poquito

soy brasileiro

[pseudo ravine]

Basta indicar sua dúvida/problema e alguém irá ajudá-lo

[tall arrow]

não consigo coloca o comando de gera ticket no meu serve

[pseudo ravine]

Quer dizer que não é possível enviar o painel para que os usuários possam fazer tickets?

[tall arrow]

sim

[pseudo ravine]

Você já tentou enviar e deu um erro?

[tall arrow]

sim,não consigo coloca ele

[pseudo ravine]

Que erro você recebe?

[tall arrow]

não apareceu nada ele apenas não foi para o canal que coloquei pra ele ir

[pseudo ravine]

Você foi ao Painel > Configurações do Painel > Clique no botão azul Enviar?

[tall arrow]

perai vou tenta fazer isso

[inner elbow]

is it possible to make the ticket be deleted faster after closing?

[jade topaz]

what do you mean faster? as if there was only one step to delete it without needing to close it first?

[inner elbow]

The user closes the ticket, but it takes a long time to archive. Can this time be made faster? That is, the time the ticket went to the archive

[jade topaz]

it comes from the bot's messages you can do /Debug to see them.
If you ever switch to the premium bot (yellow ticket tool) the bot will technically go faster because there are fewer users

after the bot takes about 5 seconds to send the transcripts etc... I already find it very fast personally

[inner elbow]

That is, in order for a closed ticket to disappear \ get into the archive faster, do you need to switch to premium?

[jade topaz]

To sum up.
The member closes the ticket
Then a moderator sends the transcript and deletes the ticket:
Is this part that you find slow?

the time need the bot to sent the transcript ?

[inner elbow]

We don't really need removal. We close it and it goes to the "archive" channel and this takes a very long time (sometimes) and we have closed tickets hanging in the channel for several days.

[jade topaz]

ah like you use a category in which closed tickets go.
On discord there is a limit of 50 different shows per category, this could explain a lot your tickets do not change category

[inner elbow]

I understand! Thank you

[inner elbow]

Is it possible to set the time for deleting a closed ticket?

[jade topaz]

I think you don't have the premium subscription.
Unfortunately it is necessary to be able to make automations that will allow you to do what you want to do.

I advise you either to simply "delete" the tickets already processed manually or otherwise to have the bot directly delete the ticket when it is closed

[inner elbow]

Fine! Thanks again!

[jade topaz]

no problem !

[fresh sonnet]

Uhm.. just now a ticket got closed and the trancript was unsaved and the channel was deleted 🥲

Is there any way I can recover it and the chats

[analog mango]

How can i Transfer the same ticket panel from one Discord to another?

[ashen steeple]

Why doesn't the ticket see my server when setting it up on the website?

[distant furnace]

How i put a notificación when someone open ticket

[rustic gale]

What do you mean by a very long time?

[rustic gale]

That is unfortunately not possible. I regret to say that you've lost the information.

[rustic gale]

Maybe it's because you don't have dashboard access.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top left corner on the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[fresh sonnet]

Sobbing 😭🙏
Thank you for answering tho!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Hey. I saw your Spanish ticket but it was closed when i got to it. You can make another one, or i can help you here

[slender minnow]

You can back up your dashboard configs and transfer them to another server using backup and restore

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

[crimson tide]

Can non-representative members of Discord edit the ticket tool?

If so, please let me know how to do it

[wild spire]

You can add roles to your dashboard roles in server configs.
They can then access your dashboard and edit the bot

[crimson tide]

If so, please let me know how to do it

[wild spire]

dashboard > server configs > dashboard roles

[crimson tide]

oh,thanks!

[rugged fern]

Hi! How to make the ticket open not from the top of all channels, but from the bottom

[viral tree]

make a category

[rugged fern]

I chose the right one, but it did not help. ok thanks, I'll try again

[iron night]

Gave +1 Rep to @viral tree

[glad warren]

/permissionlevel

[shy tusk]

im not sure how to make a claim button

[thick nest]

Sometimes, I close a ticket but it remains in the ticket channel and doesn't get moved to the archive. If I use to /close it again, the bot claims it's already closed. What can I do?

Is there a limit to how many tickets exists in the archive channel?

[jade topaz]

That’s not Ticket Tool.

This is the bot for this server:
@pseudo glen
@humble sequoia

[jade topaz]

Did you set a close ticket category on the dashboard?

[thick nest]

ofc, it's been working fine until it stopped working

[fringe frost]

Hello! So I'd like to make it so Ticket Tools pings a role when somebody opens a ticket but I don't know the command thingy
Is it <@(the id of the role)> or?

[jade topaz]

Do you have multiple panels? And does ticket tool have the correct permissions to move channels? You can check by running /debug

[thick nest]

What do you mean "multiple panels"?
Yes, permissions are ok (checked /debug)

[jade topaz]

{ROLE ID}

[ocean basin]

There is a way to send closed message to ticket owner, but I do not see a way to add transcript to that DM.. Any ideas?

[fringe frost]

Tyvm !

[jade topaz]

As in did you create more than one ticket panel.

You can check by going to your dashboard > panel configs and at the top you should have a dropdown to show all your panels.

[pseudo ravine]

Hey there. Do you have premium?

[fringe frost]

By the way how do I make it so the ticket gets renamed automatically to the user who opened a ticket? Is it a premium feature?

[thick nest]

There appears to be two in the drop down. I'm not sure what the 2nd one is for ...

[jade topaz]

Yeah sadly that’s a premium option only.

It’s in Dashboard > Panel Configs > Ticket
If you ever purchase premium 🙂

[ocean basin]

Yes I do

[pseudo ravine]

You want to send the transcript to the user when the ticket gets closed?

[thick nest]

I deleted the 2nd one .. I'm not sure how that would have made any issues though. There are currently approx. 48 closed tickets in the Category Closed channel I setup

[ocean basin]

Yes.. right now all they see is it was closed and cannot access it because I auto delete them and make a transcript... I would like them to get the transcript as well, incase they missed any messages or need to review what was said

[thick nest]

Is there a command to manually move the closed ticket to the closed category?

[pseudo ravine]

Alright. You can go to the Dashboard > Transcripts > Direct Message Transcript > Enable it and make sure it's set to Closed

[ocean basin]

Okay.. thank you... I will give that try.

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[jade topaz]

I just asked as usually users mix up the ticket panels. Can you just double check that there is a closed category on the panel you are using. If there is I have no idea what your issue is, sorry 😦

[feral nymph]

Is there Arabic support here?

[rustic gale]

You can make an Arabic ticket in #🎫│make-a-ticket

[feral nymph]

Do you mind if I explain my problem in English?

[bronze anchor]

Why can't I type in message content

[rustic gale]

If it helps you get help, sure

[rustic gale]

Because you don't have premium

[ocean basin]

FYI.. that totally worked! You Rock

[pseudo ravine]

[shy tusk]

Thanks

[iron night]

Gave +1 Rep to @untold whale

[feral nymph]

I want to know whether the ticket receipt feature requires a premium version + how do I make slots while opening a ticket as shown in the pictures?

[rustic gale]

That's all set up in Panel Configs -> Forms

and it doesn't require premium

[feral nymph]

Can you explain to me? I tried repeatedly, I went to the buttons and I went to the receipt and it did not work

[shy tusk]

wait i dont really get it

i use those two to get the claim thing?

[rustic gale]

There's a bot called Tickets and there's a bot called Ticket Tool

[shy tusk]

oh yeah

[rustic gale]

We give support for Ticket Tool. The one you're using is Tickets

[shy tusk]

oops 😭

[bronze anchor]

But I edited it before without having premium

[rustic gale]

No you didn't

[feral nymph]

...

[wraith cipher]

هاي

[bronze anchor]

Maybe someone bought the premium and did it for me 🤷‍♂️

[rustic gale]

Be patient. This is unnecessary

[bronze anchor]

👋

[feral nymph]

Ok

[rustic gale]

Maybe you were using the premium trial

Or maybe you were looking at the ticket message's message content, which can be edited without premium

[bronze anchor]

I don't remembering enabling trial but thanks for you help ❤️

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Unlike the panel message's message content, which can't

[bronze anchor]

Did I just do that?

[rustic gale]

What do you mean “it did not work”

There's like a dozen ways for it not to work, and they all have different causes and different solutions

[feral nymph]

I mean, if I open a ticket, the receive button does not appear

[rustic gale]

What receive button

Did you make sure to actually enable the switch that says Enable form

[feral nymph]

I didn't understand ?

[rustic gale]

Are you using an automatic translator?

[bronze anchor]

How can I make it so ticket tool ping specific role "not a member"

[feral nymph]

Yes, because I am an Arab

[bronze anchor]

I can try and translate for you if you don't mind

[feral nymph]

that is my point

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[feral nymph]

you are Arabian

[rustic gale]

@bronze anchor Here you go

[bronze anchor]

yes

[rustic gale]

That's claiming

[bronze anchor]

Thanks man, much appreciated

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Claiming has nothing to do with forms

Claiming is premium-only

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[feral nymph]

Yes, I did all the correct steps, and when I open a ticket, I do not find the option to receive?

[feral nymph]

How do I access this option?

[rustic gale]

It's premium-only

You need to have premium

If you don't have premium, you can't use it

[feral nymph]

برميوم برو

[bronze anchor]

انت محتاج تكون بريميوم

[feral nymph]

طيب كيف اسوي خانات؟ ذي

[feral nymph]

How do I do it?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[jade topaz]

@feral nymph To setup forms follow the guide above 👆

Why did that message go weird lol

[feral nymph]

I did "nt find panel settinga ?

[old pilot]

@jade topaz
بدي اسوي طريقة تغير اسم تيكت واغلاقها مثل كذا
$rename
$close

[jade topaz]

Do you not see the option Forms?

[jade topaz]

I don’t understand what your question is 🤔

[old pilot]

Wait

I want to figure out how to close a ticket and how to change the name of a ticket like this @jade topaz

$rename / $close

But I don't know how

[jade topaz]

I understood the translation but I don’t understand what your question was.

Do you want to change the name of the ticket channel when it’s created?

[old pilot]

No

[civic wagon]

You simply send the command?

[old pilot]

I want to do one thing to change the name of a ticket inside a server when someone opens a ticket

[jade topaz]

That’s what I said 😟

[old pilot]

No, they are not what I want

[civic wagon]

what happens when you run /rename ?

[old pilot]

Yes, this is what I want

But I don't know how. Is there any help?

[civic wagon]

Type /rename in the ticket

[old pilot]

I have to do it when I write in a ticket, nothing happens. How can I activate this command?

[civic wagon]

Is arabic your first language?

[old pilot]

Yes

[old pilot]

Why

[civic wagon]

It's better to create an Arabic Support Ticket from #🎫│make-a-ticket so that someone from Arabic Support Team can assist you better

[old pilot]

Ok

[humble sequoia]

━━ 𝐕𝐩丶 𝐌𝐚𝐚𝐗 𝐅'𝐡's inquiry has been moved to a ticket ━━

[ebon jetty]

يولد اليوم الصباح صحيت فزيت و قوم و امسك الخريص و طبيت على الندوه و عبيت بنزين ⛽️ و العداد ماقرا البانزين و دخلت الحار يمين بيسار و راسله تسدد فواتير 🧾

[torn cipher]

How do I make a channel

[rustic gale]

You know you can use this key to take screenshots, don't you

PrtSc means print screen

Press it, then here on Discord press Ctrl V to paste the screenshot

[rustic gale]

Your server has two panels. Make sure you've set the transcript channel for the correct panel

[rustic gale]

Panel 1 has a transcript channel set

Panel 2 doesn't

[torn cipher]

Ok this show up

[rustic gale]

Like it says

The bot is missing permissions to send the transcript into that channel

Edit Channel -> Permissions

Add Ticket Tool and give it View Channel, Send Messages, Embed Links and Attach Files

[mental fractal]

ليش مقدر ارسل التكت
Why can't I send the ticket

[rustic gale]

Depends on how you're trying to send it and what response you're getting

[mental fractal]

Failed: Invalid Form Body components[0].components[4].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji
I received this reply

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[daring spruce]

Hello, does anyone mean how i can do that

[jade topaz]

go in forms options

[daring spruce]

in german?

[jade topaz]

it was place here on the dashboard

[daring spruce]

ah thanks

[jade topaz]

no problem

[keen ermine]

hey y'all, is it possible to grab a transcript after a ticket channel was deleted?

i don't have them saving anywhere atm.

[pseudo ravine]

Hey there. If Ticket Tool never sent the transcript after the ticket was deleted, you cannot get the transcript unfortunately

[jade topaz]

I think he's saying that when he uses the transcript it sends him nowhere.

[keen ermine]

no no, i didn't click on the transcript before the ticket was deleted so i don't have the link. i was wondering if there's a command or a way to get the transcript link after the ticket is gone. and as an added difficulty, i don't have a transcript channel atm.

[pseudo ravine]

You cannot get the transcript if it was never saved

[keen ermine]

okay thank you!

[pseudo ravine]

You're welcome, glad I could help!

[daring spruce]

Can some peaple help me with the forms

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[daring spruce]

how can i make it

that there are 3 buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[daring spruce]

it look so

but...

[pseudo ravine]

Did you send the correct panel?

[dim haven]

For some reason members cannot send photos in ticket messages can anyone help me fix it?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rotund slate]

My internet sirry

[median owl]

heyhey, unverified members are getting this error message, im not sure what the problem could be

[thorny lynx]

The bot may not have the permissions it needs.

[thorny lynx]

Make sure the members have permission to send images.

[pseudo ravine]

They already made a ticket

[pseudo ravine]

.

[median owl]

the perms it has

[pseudo ravine]

It needs the Mention Everyone and All Roles permission

[median owl]

is that all?

[pseudo ravine]

From your screenshots yes

[rustic gale]

It depends on how the ticket permissions are set up.

[median owl]

Okay good, the rest are just voice perms :) thank you ! (it seems to have fixed the problem, i think)

ill update when i have a test from someone with the unverified role

[pseudo ravine]

You're welcome, glad I could help!

[median owl]

it worked! who knew something as simple as that could cause a problem

[heady mesa]

Anyone can help me set up the bot and figure out how to make it where all my mods can open tickets? Tried few commands and it says “application did not respond”. All perms are correct for it

[quartz shard]

Hello

[rustic gale]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[humble sequoia]

@quartz shard, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[quartz shard]

Pls add bonus for follow you chanel

On my account casino

[honest elk]

I need to finish my ticket

[rustic gale]

Like you were told in your ticket, you're in the wrong place

[rustic gale]

And what's your question?

[honest elk]

Never mind

[rustic gale]

Okay

[quartz shard]

Where i have a write to my ticket

[rustic gale]

No idea

Why did you come to this server?

[heady mesa]

Would that allow a ticket to be opened anywhere or can I designated it to its own thread?

[rustic gale]

If it's a permission issue, it's unrelated to whether the command can be used anywhere or on a specific channel only

[timid idol]

could you get premium off voting to ticket tool?

[rustic gale]

Yes, that's what voting is for

$vote

[humble sequoia]

Votes

Current Votes: 1
Lifetime Votes: 276
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 12h, 0m
To redeem your current votes use $vote redeem

[timid idol]

How many votes i need to get premium and if i got the votes where do i redeem the code

[rustic gale]

Like it says there, each vote is worth 12 hours of premium and can be redeemed once you have at least 6 votes

To exchange the votes for a premium code, use the command $vote redeem

You will get a code in your DMs.

To redeem the code, head to your server's dashboard and use the Redeem button

[timid idol]

Ah

[primal prairie]

Is there any way to download form tickets en batch, ideally csv?

[rustic gale]

Not possible

[pure mulch]

can someone call so i can share my screen and you can walk me through how to get tickets to a specific channel? thanks!

[rustic gale]

#1070106933115240448

[pure mulch]

i am in there but nobody is talking?

[calm vector]

Hlo

[dim dew]

Is there any way I can make it so only 1 type of ticket is opened at a time like where someone can only open 1 ticket In general.

[granite nebula]

هلا

[primal stratus]

I think that’s default? One person can only open one ticket from a specific panel…

[dim dew]

But I want to make it so they can only have 1 opened In general like multiple panels

[primal stratus]

For what purpose?

[dim dew]

Example:

• I have an general support ticket open but then I can open another type of ticket at the same time.

[primal stratus]

Ah

[dim dew]

I want it so an user can only have 1 type of ticket open.

[dim dew]

Do you know

[primal stratus]

No, I’d have to look into it and I don’t have my pc right now

Maybe someone else knows?

[queen wagon]

What’s he trying to do?

[primal stratus]

Limit the total amount of tickets one user can open, regardless of which panel he creates the tickets from

[queen wagon]

Oh a limit to the tickets that can be opened by the person

[primal stratus]

Yes, but not through just one panel which is default already. He wants to limit the user to one ticket only

[queen wagon]

One ticket huh

He would have to edit it in settings.

[lethal vigil]

it started cutting off nearly whole message, is it because of free trial or?

[queen wagon]

I’m pretty sure that there’s a word limit

[covert swallow]

Its a character limit

[queen wagon]

Yea that.

[covert swallow]

When your free trial ends, premium features just "turn off", the configuration stays, the bot just chooses to ignore anything you would need premium to do (like customizd embeds or, in this case, extended character limits)

[queen wagon]

@lethal vigil ^^

[lethal vigil]

Can I instead attach a picture or?

Is there no way to include anything else..

[covert swallow]

You can

[lethal vigil]

okay ty

[lethal vigil]

it doesn't make it display by using link, nor i can attach normal photo in embed without premium..

[coarse venture]

How would i change this?

[queen wagon]

What are you trying to put?

[coarse venture]

I'm trying to change it to something that covers all the types of tickets i can make

so, a general how to on how to make the tickets and such

Also yes the drop down

[queen wagon]

Ok

[coarse venture]

How do i change the support requests text?

[queen wagon]

I will guide you to the best of my abilities

[coarse venture]

I'm trying to also change the name i.e Partnerships Ticket

[coarse venture]

I appreciate it alot <3

[queen wagon]

You can change the name in the discord

Just put in a nickname for it

[coarse venture]

I can edit the embeded text?

[queen wagon]

No that’s done In the dashboard

[coarse venture]

under what setting name?

[queen wagon]

If you go under the tab, “Ticket” the first box should say, “ Ticket Message”

[coarse venture]

Thats some other setting, dw a support team member is helping me

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[queen wagon]

[pseudo ravine]

Thank you for trying to assist though

[iron night]

Gave +1 Rep to @queen wagon

[queen wagon]

[primal prairie]

hmm, seems like a simple feature :/ Even a button to batch download the html reports would work

[jade topaz]

i need someone for help

[queen wagon]

What you need help with?

[jade topaz]

bro

[jade topaz]

i can’t add transcription to a chanel

[humble sequoia]

━━ fab's inquiry has been moved to a ticket ━━

[queen wagon]

They will help you

[jade topaz]

Hey, when I press the "Open a ticket" button, it says "Interactio failed".

[queen wagon]

Hello, are you still in need of assistance?

[jade topaz]

yes

[queen wagon]

So what’s happening?

[jade topaz]

When I try to open a ticket and press the button, the button gives an error. It says interaction failed

[queen wagon]

From my experience, this happens when something in the dashboard settings is not finished or not updated.

@jade topaz

[jade topaz]

You mean that one poput that asks you to save it?

I did that

[queen wagon]

Yes but you might also need to update the bot itself.

[jade topaz]

How do I do that?

[gilded verge]

may i interrupt for a sec?

[queen wagon]

Once your in the dashboard of the bot, head over to the Ticket and there are 6 options you can use, the one I am telling you about is the, “update” button.

[daring spruce]

hey, does anyone now why only the online member are on the right side

[gilded verge]

Generally interaction error is when bot don't have required perms, so on your server on this channel with panel please use /debug so I can check if everything is correct

[daring spruce]

is that a setting#

[queen wagon]

You would have to give the bot a role of sort so it can be on top if that’s what you want.

[daring spruce]

no

[jade topaz]

Thank you! I gave the permissions, but it gives a new error now

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

System Failure: Invalid Form Body
data.components[1].components[0].max_length[NUMBER_TYPE_MIN]: Int value should be greater than or equal to 5.

[daring spruce]

The problem is that only the online people are shown and the offline ones are not

[civic wagon]

Because your server has more than 1k members?

[jade topaz]

If a server has more than 1K members, it only shows the online members

[daring spruce]

is that normal

[civic wagon]

Yes. As explained by Ali above

[daring spruce]

how can i make it that the offline member also there

[queen wagon]

I don’t think you can change something like that, unless you have under 1k members as Ali said.

[daring spruce]

🙁 Ok, thank you

[iron night]

Gave +1 Rep to @queen wagon

[queen wagon]

👍

[gilded verge]

sorry for delay, i had to make sure for what it is ^^
please show settings from Panel Configs->Forms

[gilded verge]

please expand Question Editor option

[jade topaz]

alr

[gilded verge]

and second question editor too please 🤔

[jade topaz]

okay

oh srry wait

[gilded verge]

😳

[jade topaz]

dang

Ty for the help, I solved it

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

whoops, so there is error, please remove it ^^

ooo that's great, im happy if i helped ❤️

[last sail]

وين السبورت العربي

[calm vector]

Hlo

[jade topaz]

Hello there ! I have an issue w/ TT. When i do /purge, le bot doesnt respond :/ How can i make it work ?

[queen wagon]

What’s happens when you try to do the command, what does it say?

[jade topaz]

I have this msg when i try

My app is in french 😬😅 That says "Application doesnt respond"

[queen wagon]

Sorry, I’m unfamiliar with that, your second best bet is that you make a #🎫│make-a-ticket and more experienced people will help you there.

[dusk current]

Is it possible to edit this message to say: Only people with the role #VIP can open a ticket?
Ping me if you have the answer please. If it's not possible, the dev team should work on it. It's really easy to devlop.

[slender minnow]

Nope, not possible at the moment using Ticket Tool.

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[slender minnow]

Regarding implementing updates, fixes, etc.

[woven harbor]

hello everyone, we are using ticketbot as a form submission flow, and we received a lot of submissions on our form, more than we can handle manually, is there any way/script/api for us to export the information to csv? thank you

[jade topaz]

hello, I just bought ticket tool premium. how do i redeem?

[covert swallow]

Its automatic

If you mean invite the premium bot, please see below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[covert swallow]

Not at this time

[bronze scroll]

is there a close all tickets command?

[idle flint]

you can use /purge. NOTE once you make your selections, the bot will immediately remove the tickets that you have selected (either All Open or All Closed). No transcripts will be saved, they will just be deleted.

[bronze scroll]

so no way to have them saved?

as in closed -> sent to logs

[kind geyser]

Hello

[thorny lynx]

Do you need help with something?

[fresh sonnet]

Hello, I'm trying to make it so that on the ticket message it tags a specific role and I've tried {role name} {@role name} but neither worked 🥲

[rustic gale]

{@role name} should work

but it has to be the exact name of the role as written

It's much more consistent to use <@&role id>

You can find the ID using the /id command

[fresh sonnet]

Oooh okay I'll try that rn

[fresh sonnet]

THANK YOU SO MUCHHH it workedd

[iron night]

Gave +1 Rep to @rustic gale

[void hemlock]

Hello, I'd like to ask:

• is there a limit to how many ticket channels can coexist at the same time
• how much is the limit for all overall tickets?

[rustic gale]

No such limit

Actually wait

You can set a limit per panel.

But this isn't for all the tickets in the server, just for all the tickets for that panel

Actually wait

[void hemlock]

ok! i don't need to. does this apply to free version? just need to know if there's a limit for how many ticket channels can coexist at the same time.

[rustic gale]

Maybe you meant the hard channel limit imposed by Discord

Your server can't have more than 500 channels.

There's no way around this limit

Tickets are channels, so they count toward this limit.

[void hemlock]

alrightt! so no such limit from ticket tool itself then

[rustic gale]

(Unless you set up thread-style tickets)

[void hemlock]

thank you thank you i appreciate it

thanks @rustic gale !!

[iron night]

Gave +1 Rep to @rustic gale

[crisp lark]

Does anyone know how to make it so you can have a lot of panels on One ticket and the ticket Names them differently With what Panel you choose

[pearl nova]

does anyone knoe why the not is not responding to support team roles and members can close the tickets

[rustic gale]

Attached panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

Sounds like two different problems. Members can always close tickets by default. If you don't deny them the permission they can just close tickets

[crisp lark]

thank you

[iron night]

Gave +1 Rep to @rustic gale

[kind geyser]

@iron night

@humble sequoia

[crisp lark]

Is there a way to make it so when you open the ticket it names it the name you want it to say? while having multiple tickets open

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[rustic gale]

Premium-only

Best you can do without premium is set up a different category and a custom ticket message for each different panel

[peak pilot]

does anyone know if its possible to automatically give the ticket owner a role when i use a custom command? like if i typed 'Complete' it would give them a role like customer

@rustic gale

oh my bad, didnt know i couldnt ping

[humble sequoia]

User's issue has been solved in another channel.

[pure mulch]

hi hello can someone help me create a custom ticket for mod applications??

i also would like to have support tickets say the users name instead of "ticket"

[wild spire]

the ticket name is a premium feature.
Use variable {ticket.user.name}

[pure mulch]

thanks so much!

[iron night]

Gave +1 Rep to @wild spire

[opal cradle]

Would it be possible to remove the ticket creation ratelimit? I am trying to integrate TT with sapphire but there are some issues when we get rushed with tickets.

[jade topaz]

erm how to let my members to create a ticket on their own? i am quite confused

[crisp lark]

alight thank you

[iron night]

Gave +1 Rep to @rustic gale

[wild spire]

If you link TT with Sapphire you’ll get more ratelimits and we cannot do anything about it.

[wild spire]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[opal cradle]

Can I perhaps pay for it to be removed on my server?

[jade topaz]

erm how to do so ? sorry i don't know how to fix the issue itself

[wild spire]

It’s set by Discord, not us.

[wild spire]

are u getting an error?

[opal cradle]

The 10s wait between 2 ticket openings for a single user?

[jade topaz]

i mean my members can't create a ticket at all

i don't know what was the issues at all

[wild spire]

on the same panel?
If so let me try

[wild spire]

Can u ask them what error they’re getting?

[opal cradle]

single panel, only sapphire is opening tickets, has a 10-15s ratelimit

[wild spire]

I just tried.
Its as I said the linking of Sapphire with Ticket Tool.
Ticket Tool on its own can open 2 tickets at once on the same panel immediatly

[opal cradle]

TT code is limiting a single user to 1 ticket every x seconds, I am asking if there is a way to remove that limit on one specific server, with one specific user ID (sapphire's), paid ofc

[lunar solar]

Premium doesn't have the rate limiting

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[jade topaz]

@wild spire

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[opal cradle]

was that always the case?

[lunar solar]

ya

[jade topaz]

i don't know how to fix it tho

[wild spire]

can u #🎫│make-a-ticket and give me the server ID?

[jade topaz]

ok sure

[fierce rapids]

how to make long and 1line ticket?
(like this)

[crisp lark]

Is there a way to make the tickets open to a certain name depending on what panel you click?

[wild spire]

Go to Panel configs > buttons > create ticket button > button text

[wild spire]

In panel configs > ticket.
You can edit the ticket opened and closed name.
I’ll show the different variables below.
But please know this is a premium feature

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1694215378:R>
<t:{!time?m=-43200}:R> ➞ <t:1694128978:R>
<t:{!time}:R> ➞ <t:1694172178:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[crisp lark]

dang

[wild spire]

Easiest solutions is letting tickets open in different categories to tell them apart

One for support, one for bug reports (or whatever you use/want)

[crisp lark]

Alight thx!

[fierce rapids]

buttons?

[crisp lark]

on the dashboard

[fierce rapids]

bro I don't know how

[crisp lark]

You see where it says Tickets thats where you go

[fierce rapids]

Thanks

[iron night]

Gave +1 Rep to @crisp lark

[fierce rapids]

then what

[crisp lark]

@wild spire From here idk what to do can you help them?

sorry for the ping

[wild spire]

button text

[fierce rapids]

wtf

are you kidding me? then what to do

[wild spire]

Save and resend your panel

[fierce rapids]

I don't want text i want long line ticket like that

[wild spire]

You are only gonna get a long line with the text

[fierce rapids]

This instead This

[wild spire]

Yeah…
You’ll need to add text to make it longer

and the button color u can chose red

and just press X right next to the embed after resending your changes to make it go away

[spare storm]

what is the command to do this ?

[analog grove]

Good morning, Is there a limit to how many text channels you can have per category? None of my closed tickets are moving to the "closed ticket" category

Thanks!

[tired goblet]

Hi! We love Ticket Tool. Recently closed tickets stopped going to the closed category. They worked before. Any known issue with that?

[pseudo ravine]

Hey there. Is the closed category full?

(This also goes to you as well @analog grove)

[analog grove]

how can you tell? im not seeing a limit in the settings or anything, im prob missing it

[pseudo ravine]

There is a limit of 50 channels in a category

[analog grove]

ahh okay

[pseudo ravine]

So you may need to either delete some closed tickets, or make a second closed ticket category

[tired goblet]

Ahh yea thats probably it

[analog grove]

so I made a second closed ticket category and updated it here, but they're still not moving when I closed them

[pseudo ravine]

Is that the correct panel?

[analog grove]

yeah

[pseudo ravine]

Try creating a new ticket, then close it

[analog grove]

yeah that's what I did and it's not moving

[tired goblet]

Thank you!

Thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help!

[pseudo ravine]

Does Ticket Tool have permissions in the new category?

[analog grove]

That was it! Thank you :)

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help!

[jolly seal]

ا

[crisp lark]

I got it to work thank you!

[iron night]

Gave +1 Rep to @wild spire

[jolly seal]

G

[elfin rivet]

What's the solution to the problem of the tects that don't close?

@crisp lark

[crisp lark]

i got it all fixed dw

[elfin rivet]

Can't solve the problem?

[crisp lark]

I fixed it already lol its working

[elfin rivet]

Look @crisp lark

[scenic plinth]

You are pinging someone that has no idea what you are asking Abu. Read below and stop pinging people randomly please.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[crisp lark]

Thank you 😭

[iron night]

Gave +1 Rep to @scenic plinth

[elfin rivet]

Ok

[elfin rivet]

#1149786528160161802

[scenic plinth]

I am not Arabic, and again with the pinging please.

[elfin rivet]

Please go hear

[elfin rivet]

Okk thx

[iron night]

Gave +1 Rep to @scenic plinth

[warm vector]

some of my channels arent showing up when im trying to setup the bot

the bot has permission to see them so not sure why its bugging

[humble sequoia]

User's issue has been solved in another channel.

[stray hound]

can you only do a monthly subscription for this bot or can you buy it fully?

[jade topaz]

I believe you can do more, I would open a ticket and speak with the billing team 🙂

Not with TicketTool no, I believe that isn’t possible. Commands like $close are possible which if set correctly can send the transcript to the users DMs.

You don’t make the command, it’s already made for you.

You can use:
$close or /close to close the ticket

$delete or /delete to delete the ticket

[humble sequoia]

━━ .localcolt's inquiry has been moved to a ticket ━━

[jade topaz]

how to tag role in web ticket if a member open ticket

@jade topaz

{ROLE ID}

give me exp

[jade topaz]

okay ?

Bro what?

give me a exp

Explanation?

nah example

Bruh example of what lmao

Just replace the ROLE ID with the role you want to ping

{ROLE ID} give me a expale

[jade topaz]

yeah give me a example to know how to edit

Oh my..

Send me the role ID that you want to ping

[jade topaz]

ticket
id: 1149838692433801347

{1149838692433801347}

That’s it, paste that in the outside of your embed to ping that role

okay

[jade topaz]

thanks

[jade topaz]

guys, does someone know why ppl in my server cant create tickets? It says "you dont have permition to use this" but i alreay gave all the permission

[pseudo ravine]

Hey there. Go to the the Dashboard > Buttons > Create Ticket > Make sure Support Team Only is and that they don't have any Disabled Roles

[jade topaz]

but it was already desabled

[pseudo ravine]

Are there any roles in the Disabled Roles?

[jade topaz]

nop

[pseudo ravine]

Could you please send the server ID?

[jade topaz]

i think i solved it

no i didnt

how do i get my server ID?

[pseudo ravine]

You can run the /id command and Ticket Tool will send the server ID

[jade topaz]

1146980470165340250

[pseudo ravine]

Thank you

Try removing this role from the list, and then have the member make a ticket

[jade topaz]

k

oh, now its right

TY so much

[pseudo ravine]

You're welcome, glad I could help!

[jovial apex]

anyone gm here ?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jovial apex]

@pseudo ravine u cant help me?

[pseudo ravine]

Please don't ping for support

It's hard to help when you've said nothing about your question/issue

[jovial apex]

My apologies, what happens is that the crown that loads has not yet arrived and it is quite large, I would appreciate the help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tame cargo]

I'm having trouble with seeing the chat and script and basically everything

[rustic gale]

What chat, what script

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[tame cargo]

This. I've already paid for it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

When i vote both link its not giving vote count for botfordiscord link.

[rustic gale]

That's unfortunate but there's not much we can do about it

[jade topaz]

Can you please tell me clearly?

[rustic gale]

Sometimes the voting feature fails

Whatever isn't working correctly is clearly on BotsForDiscord's side

because Top.gg's voting feature doesn't fail the same way

[dim lichen]

He's in the ticket and i can see he's online in the ticket but no-access showing for him. This thing is happening on my server from 2-3 days. Can somebody help?
https://cdn.discordapp.com/attachments/1149716632541859950/1149716633095520367/image.png
https://cdn.discordapp.com/attachments/1149716632541859950/1149716632801910854/image.png

[dim lichen]

Please check this issue

[rustic gale]

Please do not ping me

[rustic gale]

I don't know. As far as i can tell, you mentioned the wrong channel. All of the screenshots are consistent with that

[dim lichen]

That's not possible because i clicked on the mentioned channel and it took me to the right channel

[rustic gale]

No idea then. You added the wrong user?

It doesn't look like a Ticket Tool issue in any case. It looks like a Discord issue at most

[rustic gale]

Tell the user to close and reopen their app? Or clear the cache

[dim lichen]

we've tried adding them twice when they face the issue and they get access for sometime and again lose access

[rustic gale]

Clearly not a Ticket Tool issue then

[dim lichen]

did that

[rustic gale]

Check the audit log and make sure there's not another bot changing the permissions

[dim lichen]

it's not just happening for 1 ticket but multiple

[dim lichen]

I've checked but nothing's odd there

[rustic gale]

#🎫│make-a-ticket and send an invite to your server

[dim lichen]

ok

[robust sandal]

확인해봤지만 이상한 점은 없습니다

English (en) → Korean (ko)

[opal cradle]

Im trying to set $ca so its buttons cannot be used by Staff. Should i set the switch to or ?

[wind ember]

ا

Rules

[brittle lodge]

Rules

[jade topaz]

If you want the button to only be used by staff it needs to be

[opal cradle]

i want to make it so it CANNOT be used by staff

[jade topaz]

Sorry I misread, I just woke up. If you set it to then in the disabled roles add the staff role.

[narrow belfry]

Hi, short question:
can i create more than one dropdown option?
if i want to setup i cant select my panel like the first one

[idle flint]

You only have one panel. You will need to set up at least a second to be able to select another as a drop down option.

[narrow belfry]

But if i create another panel i need to create another embed message too or not?

[idle flint]

That depends on what you are meaning.

To use drop down menu’s, you should have more than one panel (ticket type). The drop down style allows you to send one panel (message) to your discord where people can create tickets.

So to hopefully answer your question: do you need to send two messages to your discord? No.

[narrow belfry]

ohh thank you, now i understood the system! sorry, first time working with it. 🙂

[idle flint]

Here is some more info too:

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[narrow belfry]

thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[slow atlas]

it wont let me add a ticket option in my support channel

[jade topaz]

Can you give a more detailed explanation please

[feral heart]

i changed my ticket and its still showing the old ticket description which also cuts off so its problematic for anyone who wants to make a ticket because it says the wrong thing.

heres what i changed it to

and it wont update.

be right back, ping me if you're respodning to me so i can comeback and check.

[jade topaz]

By saying the old ticket description do you mean the:

Support will be with you shortly
To close this ticket react with 🔒?

[feral heart]

no, i mean the "Hi {user}, a staff member will be here soon to answer your question/support request! If you wanted to make an order go to the Make An Order ticket channel instead. If you are in the right place, please be patient, staff will be here s"

and it cuts off

[jade topaz]

Im pretty sure the message outside of the embed has to be a certain amount of characters

I think it must be 2000 or fewer in length

that could be why its cutting off

[feral heart]

yes, but the main issue is that i fixed it to something else and it wont show up. do i have to send the panel again?

[jade topaz]

as long as you save the changes, upon someone creating another ticket it should automatically update to your new changes

[feral heart]

thats weird because it didnt work

i saved changes

[jade topaz]

did you do it on the correct panel? most people have more than 1 panel and get them mixed up when editing and saving changes.

[opal cradle]

i have it that way, and it isnt working

[rustic gale]

What's the ID of your server

[opal cradle]

551826321529896970

[rustic gale]

I'll take a look at your settings and see if i notice anything wrong

[opal cradle]

we are not using panel 1

[rustic gale]

Do any of those roles have the Administrator permission?

If a role has the Administrator permission, that overrides all denials.

[opal cradle]

no

admins have panel access tho

could that affect it?

[rustic gale]

Maybe. I don't remember. I'd have to check

[cloud agate]

How do I let the bot send a message that pings people when the ticket is opened

<!> to ping the role shows the role but doesn't ping the role

[jade topaz]

If you want to ping the role you need to do it outside of the embed and use:
{ROLE ID}

If you don’t want to ping the role but want to show the role @ you can do it inside of your embed and use:
<@&ROLE ID>

[jade topaz]

is there like a feature if you spam ticket more than 3 tickets you get punished or smth

or where do i suggest

[desert lake]

.

[jade topaz]

There is a cooldown on tickets yes, but I don’t think there is any punishments currently

[pure timber]

do you know why the all in one turns off the game ?

[jade topaz]

What do you mean? Can you give me some more information?

[pure timber]

I launch ball in hoop then I launch the game then I click on the thing to activate the ball in hoop and my game crashes

[jade topaz]

This server is for support with the @pseudo glen bot

[pure timber]

so what should I do?

[jade topaz]

Find the correct server to ask for support with your issue

[pure timber]

But which one is the right server?

[jade topaz]

That’s your issue 🤷‍♂️

[worthy idol]

So I know there is a command to make a new ticket. so like $new ID ect. But if I do that it will open several tickets for different category. Is there a way to open a ticket SPECIFICALLY for that category. Basically if I want to force someone into a ticket for a specific issue then the ticket will be able to give information for that issue

[humble sequoia]

User's issue has been solved in another channel.

[feral heart]

yes i did

i can try sending the panel again

[feral heart]

uhm it didnt work and also i set up a transcript channel and it didnt work.

[pseudo ravine]

Hey there. The message content of a ticket has a character limit, which is why it's being cut off

also i set up a transcript channel and it didnt work
I'm assuming you set one through the dashboard?

Did you get any errors when trying to save the transcript?

[jade topaz]

can i get help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[thorny lynx]

With?

[humble sequoia]

━━ UncleAlvin's inquiry has been moved to a ticket ━━

[feral heart]

yes, and i'm saying i changed it to something else and it didnt cut off and i saved changes but it kept the old description. also i didn't get any errors while saving the transcript and i did use the dashboard.

[pseudo ravine]

Could you please send the server ID?

[feral heart]

sure!

1130674594118897685

[pseudo ravine]

Which panel was having the issues?

[feral heart]

It's called "Support Ticket" I think.

[pseudo ravine]

I don't see a difference between what is currently on the dashboard and the image you sent earlier

[feral heart]

weird.

let me see what it says on mine, one second

it says this on mine

[pseudo ravine]

That looks exactly like what you sent earlier

[feral heart]

yea and it doesnt show up when i make a ticket

it shows this still

[pseudo ravine]

Like I said, there is a character limit

[feral heart]

yes and i fixed it with a shorter one, the one above. but it wont update.

[feral heart]

here this is what i put

[pseudo ravine]

They look the same to me

[feral heart]

uhm

i dont know how else to explain this to you. there is an old ticket message i made that had the message cut off. i changed that message to one that doesnt cut off. its still showing the one that cut off and i saved changes for the new one and everything.

[pseudo ravine]

It won't update previously created tickets, you will have to use a new ticket

[feral heart]

yea i created a new ticket.

[pseudo ravine]

You can add that text inside the embed instead, I believe it has a bigger limit (I could be wrong)

If it doesn't, you will just have to find a way to condense the message more

[spice hamlet]

الصوره بينت كذا مدري ليش

@pseudo ravine

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

do anyone know how i can @ a role

[humble sequoia]

━━ UncleAlvin's inquiry has been moved to a ticket ━━

[mortal vessel]

Does the Ticket Tool have personalization or whitelabeling?

[pseudo ravine]

Hey there. It does not currently

[mortal vessel]

how soon? This message is a few months old.

this.... I will take a beta version even! 😛

[feral heart]

what do you mean

[pseudo ravine]

Instead of putting the text in the Message Content, you can put it in the Embed Editor

[mint tree]

Hey! Using the $new ticket command, is there any way you can specify which panel to open a ticket from? For example, I have general support tickets and partnership tickets, can I specify in the command what type of ticket to open?

[gilded verge]

Hey, when you use the $new command there is no option to specify the panel so the solution I can provide is go to Panel Configs -> Command Style -> and there set Channel to monitor for command $new and $ticket. Please remember to have a different channel for each panel you want so that no errors occur.

// or you can try with mutlipanel so they can open a ticket like in #🎫│make-a-ticket, so if you decide, below will be information about multipanel ^^

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[idle flint]

As stated in your open ticket. You are in the wrong place for this.

We Can Not Help You. We support the TicketTool Discord Bot Only!

[thin crow]

how do i get the transcript to go to a channel and not a category

[mint tree]

Thank you so much!

[iron night]

Gave +1 Rep to @gilded verge

[pseudo ravine]

If you have an open ticket, please just stay in there

[jade topaz]

Hi Guys, i have a problem, I'm on a server and I can't see the tickets after they are closed

[civic wagon]

Are you a staff of that server or a normal member?

[jade topaz]

A normal member

[civic wagon]

You cannot see closed tickets then. If you want to see them, ask a staff member of that server to re-open the ticket

If they haven't deleted it yet, that is

[jade topaz]

Ooh...

[vague marten]

Hi There, im trying to embed a "$closeRequest" command, in a costom command message.
When i insert the String below my message, it is just plain text but the command is not triggered. any ideas?

when i type this string, the message appears directly

[jade topaz]

Im trying to do the drop down option for my tickets, can anyone help me?

[gilded verge]

Hi, Ticket Tool can't execute commands to itself, that's why you can't do it but you can use another bot's custom command and then add this bot id to Server Configs -> Bots ID's Ticket Tool can respond to

also make sure that $closerequest is located at the beginning of the message

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

@jade topaz, check

[jade topaz]

Oh ok thanks

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[vague marten]

thats interesting. i am not complet sure what you mean with "another bot's custom command"

[gilded verge]

oke, let's try with example 🤔
so you're creating Tags with Carl-bot and to Content you added $closerequest and another text if you'd like , as next step you're going to Ticket Tool dashboard -> Server Configs -> scrolling to Bot tab and there you have to paste Carl-bot id -> Save changes -> and now ticket tool will execute closerequest command from carl-bot tag you added