🆘│community-support

[primal radish]

whats the green + button?

[primal radish]

Im talking about inside Discord not from the web
because i have no clue on how html works too

I could, but as I told you I have no fking idea on how they access the panel throught all these buttons 😂

like do they generate a random id and store it locally while the user is setting his panel up?

[rustic gale]

Well then, that's something you could figure out on your own relatively easily

[primal radish]

wdym?

[rustic gale]

Head to your dashboard, use the /setup command in your server, then create a panel step by step

and between steps, reload the dashboard to see if the new panel appears there yet

The first step where the panel appears, that's the step at which the panel is created obviously

[primal radish]

Oh yeah didnt think of that but still, that's just the easy part

my actual question is how do the access the panel throught all the Save buttons, and the Manage Panels one

[rustic gale]

Databases

[primal radish]

Yeah i know

still they'd have to access the panel inside the database from a unique id

but theres nothing unique when creating a panel, just the message that youre creating it on, thought thats ephemeral and it's gonna get deleted some time

so what does the panel's id consist of 😢

[primal radish]

Can a server have panels with same names?

[civic wagon]

Yes

[rose falcon]

I’m trying to put a panel message but it doesn’t let me click on it

[civic wagon]

It's a premium only feature. You should be able to add an embed and edit its description however

[rose falcon]

Oh because I’ve done ticket tool before and it let me, did it change?

[stable wind]

need to release the account, there's already a deadline

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic plinth]

Você está no servidor errado, não podemos ajudá-lo com este jogo.

[arctic leaf]

how to get ticket?

[cedar ibex]

Anyone knows how to set open perms to certain roles in discord ? soo only selected roles can open a ticket ?

i forgot how to do it tho

[wild spire]

panel configs > buttons > create ticket.

disabled roles: @ everyone
allowed roles: the on you want to create tickets

[signal frost]

I set up the ticket tool in our Discord. Another user then bought Premium for the same Discord. Am I able to use and configure those premium features for our Discord?

[slate oak]

when i have the test version of premium features it will be automatic all premium disable after 7 days?

[slender minnow]

if there's no active plan, all premium features will cease to work until you purchase a subscription

[slender minnow]

yup as long as you haave dashboard access

[slate oak]

Okay thanks

[iron night]

Gave +1 Rep to @slender minnow

[wispy trout]

hi ! so a member opened a ticket and when they tried to close it they said they didnt have perms, is there a way to fix that ?

[balmy oak]

bro hey

[solar island]

I have a problem, as much as I can.

[kindred stump]

It means ticket tool cant view or send anything on this channel

A good option is to give admin to the bot so no problem, i always do that

[solar island]

Ok why can't I settle for me?

[languid forum]

How do I configure categories for all tickets?

[languid forum]

Ask in the probot server?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[slender minnow]

@languid forum ^

[languid forum]

Thank you

[iron night]

Gave +1 Rep to @slender minnow

[languid forum]

But what permissions do I have to set?

[slender minnow]

Did you change the permissions the bot had upon join?

[languid forum]

Wdym

I didn't change anything

[mystic bridge]

How do I make a ticket thing in my server

[slender minnow]

then i dont know why you would change the perms for the category, just make sure the bot has the basic perms to view channel, read message history and send messages in your server :)

[languid forum]

Oh wait so the bot automatically configures it by itself?

[slender minnow]

after you specify the category, new tickets will show up under it

[languid forum]

But my question is, when I create it what permissions do I have to set?

[jade topaz]

so when you make a ticket it says "support will be here shortly" how do i change that and make it say whatever i want it to

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[civic wagon]

Refer to the embed above ^

[lime lynx]

my goal is to allow a user to open a ticket with multiple users lets say 5 of his chosing. I know about the invite command but that would be a bit to complex. I been trying to open a ticket up using the command but no luck adding more users then the specified user.

Has anyone encountered that or know how to do it if its possible?

[tiny plume]

I'm trying to invite the bot to my server but after giving him the perms from the browser he just doesn't appear, do y'all have any idea of the why?

[fallow ingot]

Do you mean the $add command?

[fallow ingot]

If you invited ticket tool but can’t see the bot in your server, it’s probably because lack of permissions.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[tiny plume]

yeah I already fixed, thanks for the help tho!

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

No worries

[lime lynx]

well I know how to do that but the user base is in mobile so its harder. was looking for alternatives

[oak otter]

how do i set up the tickets to where me and the memeber can only see

[civic wagon]

Dashboard > Panel Configs > Permissions
There you can set whatever permissions you want for the ticket.

[oak otter]

ok thanks

Another question

if i delte the tickethow can i readd beacuse it wont display i had the panel setup

and deleted it now its gone and i cant re add

[civic wagon]

Do you mean you want to read the chat even after the ticket is deleted?

[oak otter]

no you know how you can make a panel

to display on the channel you want so they can make the ticket

I like deleted the pannel and now i cant add it back idk how to

[civic wagon]

Did you delete the panel on discord channel or the dashboard itself?

@oak otter ^

[oak otter]

the discord channel

its still on the dashboard

[civic wagon]

Head over to Dashboard > Panel Config > Send

[oak otter]

how do i pull up a dashboard

I am just running the commands in the channel its self

[humble sequoia]

https://tickettool.xyz/manage-servers

[turbid rivet]

Hello. When a member creates a ticket in my server, this ticket is available for everyone to see. Theres a free option to create private tickets? Or is just for premium?

[pseudo ravine]

Hey there. If everyone can see your tickets, then it's a permission issue

Go to the Dashboard > Permissions > Everyone Role > Edit opened > Make sure View Channel is set to

[turbid rivet]

Hey. But this option will make the channel private. I need to put the tickets in another channel different from the channel that allows to create the ticket?

[pseudo ravine]

All tickets are channels, did you mean a different category?

[barren perch]

I've got a question, is it possible to make a form like in the picture before creating a ticket?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[turbid rivet]

I mean. Someone creates a ticket, this "channel ticket created" is avaiable for other persons to see. I want all tickets created to be only visible for the Admins.

[pseudo ravine]

Then it's a permissions issue like I said, follow what I sent earlier ^

[turbid rivet]

Oh, sorry. You meant in ticket dashboard, I saw that now. All good, thanks 🙂

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[kindred quest]

i purchased premium but i can’t enable claim a ticket and it says i did enable it when i do /claim on a ticket it says that it’s not enabled

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[rustic gale]

@kindred quest See above

To be clear: enabling the claim button is not the same thing as enabling the claiming feature

[kindred quest]

okay

thank you

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[zenith ocean]

hello, i need help. i just created a ticket for my server that should be available to be used by everyone but when a member tries to create a ticket it says they don't have permissions to use this. what should i do?

[gilded verge]

Hi, please make sure this user's role is not blacklisted (Server Configs->Blacklist Roles)
or in Disabled Roles (Panel Configs->Buttons->Edit Create Ticket Button->Disabled Roles)

[zenith ocean]

thank you for the response, its not in the blacklisted nor in the disabled roles. does this happen if members doesnt have any roles in the server at all?

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

no no, just blacklisted or disabled roles ^^

[zenith ocean]

oh okok thank you

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[vague mantle]

Need help getting permission to use voice chat

I answered the questions no response, no directions to proceed to next step

[civic wagon]

Was this in a ticket?

[vague mantle]

No do I need to make one

[civic wagon]

No it's fine. Could you please elaborate on "Need help getting permission to use voice chat"?
Ticket Tool uses channels to create tickets and you don't really need this permission setup in any way.

[wild spire]

we cannot help with that. We only offer support for Ticket Tool.

[vague mantle]

Who can help me with that

[civic wagon]

That server's staff

[blissful grove]

hi I have set a ticket created category but when I open a ticket it doesn't put the ticket in that category

[wild spire]

check if your category has all necessary permissions set up for the bot

[civic pecan]

can anyone help i can figure out how to make the tickets work

[wild spire]

idem category permissions where the ticket channels are created in.

[languid forum]

When I create a category for tickets, do I have to change any permissions?

[civic wagon]

Make sure that Ticket Tool has Manage Channels permission in that category

[dark idol]

Offer:
Allow you to create multiple staff roles. I have four tickets on the channel, and all on different topics, and the role for the staff is one.

[civic wagon]

..what?

[dark idol]

I want to create multiple roles for accepting tickets, not just one

[civic wagon]

what do you mean by accepting tickets?

[dark idol]

On the site, you can select one role to accept tickets on the server

I want to add more roles for accepting tickets, or for each ticket a different staff role

[civic wagon]

do you mean the Support Team Role?

[dark idol]

Probably yes, because it is she who can accept tickets

[civic wagon]

I'm unable to understand what you really mean by "accepting" the tickets..

[dark idol]

I'm using a translator.. I mean, "accepting" tickets - Someone who closes tickets. At the moment, you can only create one role as a Personnel

[civic wagon]

What language do you speak?

[dark idol]

Russia

I can try to explain with screenshots, just make them.

[civic wagon]

Please create an English ticket from #🎫│make-a-ticket and someone from the staff team may be able to help you out in Russian.

Do mention that you speak russian

[civic wagon]

That might work, but it's probably easier to get support in the language you speak to avoid any confusion.

[dark idol]

Ok, thanks

[iron night]

Gave +1 Rep to @civic wagon

[frigid cedar]

Yo i have question.
Let's say i want player to create ticket and in that ticket there will be a list of Roles, player can choose himself which role he wants to support him, because let's say one role knows how to speak Czech other knows how to speak English.

How can i do it please?

like it is done here

[inland remnant]

I made a ticket pannel but when you click th button to open the ticket it dosent go right below the channel

[rose cliff]

https://discord.com/channels/509192800865353738/1139209829592862790

[frigid cedar]

@inland remnant thanks for help! 🙂

[iron night]

Gave +1 Rep to @inland remnant

[rose cliff]

problens

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vagrant glade]

is the bot down at the moment? i just set it up but im getting 'bot didnt respond' every command i try to do

i also had a premium subscription i want moving over

[rustic gale]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[rustic gale]

If you can see the subscription in your Subscriptions page in the dashboard, you can move it from there. If you don't see it there, you can't move it and you will have to start a new one on the new server.

[vocal sundial]

What is ticket padding

[jade topaz]

Hello! I am wondering if the ability to create tickets in a thread under a parent channel is a paid/premium feature? I do believe all the permissions and such are done correctly, but we are unable to make this feature work on my server.

[fallow ingot]

Hey Fernweh!

It is indeed a premium feature to have the ability to automatically attach a private thread onto new tickets.

If you’re ever in doubt about the premium status of a feature, just look for if it’s not there it’s a non premium feature.

[slow zodiac]

Hey, a small question.
I added the bot to my server. When a user create a ticket, can I somehow tag my supporters? So they see that theres a open ticket?

[fallow ingot]

Sure

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[wheat night]

Hello

[scenic plinth]

Hello again Andrey,

I will mention one last time we cannot help you with Roblox. I am aware you may not understand English, but you have not told me what language you speak, so it is difficult to help you understand better.

[wheat matrix]

Hey, I am trying to setup the bot on my server, but I am having trouble finding an option where i can set that the bot will tag certain roles such A-Team for me

[fallow ingot]

@wheat matrix this is a guide that will help you ^

[gilded verge]

Hi, please make sure you read rule 4 on #📂│information
also, can you provide an example of what you mean?

[gloomy cypress]

How do I enable claiming

[tender rover]

the multi panel is for Premium Bot

?

[gilded verge]

claiming is premium feature

[gloomy cypress]

😞

[gilded verge]

mutlipanel is free,
if you see shaded field or emoji , then you can't use because needs premium

[mighty socket]

Como pongo el bot en el dashboard en español?

[robust sandal]

How do I put the bot in the dashboard in Spanish?

Spanish (es) → English (en)

[mighty socket]

Yes

[scenic plinth]

No es una opción desafortunadamente

[covert swallow]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[covert swallow]

@torpid phoenix

[serene pumice]

anyone know y my tickets are not deleting ?

[magic rock]

Buenas, al intentar abrir ticket, me figura este cartel. Ya he revisado los emojis y no encuentro en donde puede ser que haga saltar la falla. Sumado a que cuando me abre el ticket, mo me aparece el mensaje con el que lo he configurado

[covert swallow]

There is a lot of potential causes for this. Do you get an error? Try running /debug and see if theres missing permissions

[robust sandal]

Well, when I try to open a ticket, I see this sign. I have already reviewed the emojis and I can not find where it can jump the fault. In addition to the fact that when I open the ticket, I see the message with which I have configured it

Spanish (es) → English (en)

[covert swallow]

In your ticket buttons (most likely close or claim), the emoji is not valid for whatever reason, usually because there is text in the emoji portion of the button

[robust sandal]

En los botones de su boleto (lo más probable es cerrar o reclamar), el emoji no es válido por cualquier razón, generalmente porque hay texto en la parte emoji del botón.

English (en) → Spanish (es)

[molten kestrel]

how to make a multi panel with like 3 buttons underneath instead of only 1 and is it possible to do same with dropdown?

@timber kernel

someone asnswerrr

[timber kernel]

Please do not ping staff.
Here is a guide for you:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[molten kestrel]

wHEres the attach panels button

ah found it

[timber kernel]

[mellow valve]

how do i change the name of my tickets when i open them

[civic wagon]

/rename

[terse nacelle]

Hi, I was wondering if Ticket Tool is capable of requesting information from people joining the server and then automatically start a ticket where it provides all of that information in the ticket for the moderators to see.

[grave fiber]

Is this a feature or similar to TicketTools?

Basically a brief form to fill some questions before opening the ticket.

[civic wagon]

It can't do it automatically. Members will need to create a ticket and they will be shown a form to fill out the details, upon the creation of the ticket, all the information can be displayed.

[civic wagon]

Yes, Ticket Tool has this feature. Refer to the embed below

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[silver edge]

كيف نسوي زي ذا ؟

How do we do this?

[round rune]

How do we do this?

[robust sandal]

How can we do like this?

Arabic (ar) → English (en)

[civic wagon]

Do what? Multiple buttons?

[civic wagon]

The form or dropdown?

[round rune]

Both

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

Dropdown ^

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[civic wagon]

Forms ^

[round rune]

@civic wagon how can I send the drop-down?

[terse nacelle]

Alright thanks. Another question: Does Ticket Tool support webhooks?

[iron night]

Gave +1 Rep to @civic wagon

[serene pumice]

theres no error

[civic wagon]

If you setup everything by referring to the embed, simply go to Panel Configs and click on Send button on the top

Just like you send the panel, it'll send it as a dropdown

[civic wagon]

Nope

Make a french ticket from #🎫│make-a-ticket

[round rune]

What is the price of the premium bot?

[iron night]

Gave +1 Rep to @civic wagon

[vestal mica]

How do I add a premium bot to my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[civic wagon]

refer to the embed above ^

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[civic wagon]

refer to the embed above ^

[wispy trout]

hi ! still need help with this

[civic wagon]

Dashboard > Panel Configs > Buttons > Close Ticket > Edit Button

Make sure that the "Support Team Only" is on bottom left

[vestal mica]

؟

what's the problem ?

<@&535595160189403136> ?

العب يالصداع

[novel sphinx]

لوحة التحكم

[vestal mica]

طيب الرتبه كيف جتني اكيد مشترك

[wind hornet]

جرب تطرد بوت عادي و بوت اذا كان في سيرفر.

[rustic gale]

What do you mean it doesn't add the message

[vestal mica]

اطرد العادي واخلي البريميوم قصدك ؟

[rustic gale]

Well

[wind hornet]

https://tickettool.xyz/manage-servers

[rustic gale]

How exactly are you trying to send the message?

[wind hornet]

اي نعم.

[rustic gale]

Okay, and what happens when you use /setup

And then?

[vestal mica]

لو طردته تتخرب الاعدادات حقت التكت ؟

[wind hornet]

لا يا قلبي.

[rustic gale]

Try /panel 1

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

It's not supposed to fail, the /setup command

But if /panel worked, then i have no idea what the problem is

I figured out the problem

At one step it asks to select the transcript channel

And at the next step it asks to select the panel channel

Between steps, the dropdown doesn't reset

So if you don't select a channel for the second step

it will try to send the panel to nowhere

and it will fail

So it restarts

If you used /setup to create a panel more than once

it's likely that you created a bunch of useless extra panels

You should look into deleting the panels you won't use

[fiery sun]

Hi I was wondering where and how I can setup a button system for tickets like so

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

Refer to the above embed for the dropdown setup ^

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[civic wagon]

For the forms, ^

[fiery sun]

Thank you so much I’ll look into it

[random forge]

السلام عليكم
يا اخوان اذا الاشتراك ب بوت بريميوم هل هو شهري أو سنوي أو معي لطول ما يخلص السيرفر ؟

[wind hornet]

وعليكم السلام ورحمة الله وبركاته، إشتراك شهري يا بعدي وإشتراك يا بعدي له مدة معينة و عشان يستمر معاك لازم تجدد الإشتراك عشان ما تروح عليك المزايا الفريدة.

[smoky gull]

Hello! Is there a way to make a ticket template have the "Delete ticket" button at the top for selection? I.e. instead of needing to scroll to top to close --> scroll to bottom to confirm --> delete when done, support can simply delete the ticket with one click instead of 3?

[civic wagon]

Dashboard > Panel Config > General

Make sure that "Two Step Close" and "Two Step Ticket" are disabled

This way the ticket will be deleted when the support member clicks on the close button

[smoky gull]

Ah, thanks! I figured it was in the docs but just couldn’t find it. Got it sorted, ty for the quick help 🙂

[iron night]

Gave +1 Rep to @civic wagon

[magic rock]

Hello, I'm having a problem with the support message, when I open the ticket, it opens, but a message appears saying that there is an error. I already checked the emojis and they are fine, and there is no text where there should be emojis either (since they previously told me that perhaps that was the reason for the error) At the same time, in the open ticket, the message that I have configured does not appear, the channel appears empty.

[lucid horizon]

Hello, I tried to setup the ticket in the website, when I finnished and clicked send, it said the bot cant view or send messages in the channel, I gave the bot perms to send messages and view history on both sites, is there a way to fix it?

[lucid horizon]

never mind I needed to give it perms in catagory, sorry for wasting anyone's time

[winged bramble]

hi I can't seem to invite ticket tool gold to my server

I have premium but dont have the premoum bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[timber kernel]

^ there you go

[winged bramble]

cheers

[little hare]

Hello please help me to log in in the bot it is my first time

[tulip tusk]

Is there anyway to see a ticket from a server that has been shut?

[young urchin]

What is the solution to the problem of the ticket, when I close it, it remains open

[wind hornet]

In this link you can login with your discord account https://tickettool.xyz/manage-servers

[wind hornet]

If ticket is not deleted the people who have access to your logging channel

[wind hornet]

Make sure member doesn't have permissions that allow them to see it

[young urchin]

No, when I close the ticket, its name remains open

And he can open the ticket himself

All people are of the same rule

[languid lantern]

help (test)

[ionic path]

It is probably because of the amount of time. The channel cannot be renamed too quickly. Try opening a ticket and closing it after two minutes or so.

[coral creek]

Hi, does anyone know if there is a way to add a link to one of the buttons? Thanks

[civic wagon]

That isn't possible

[shadow mural]

How can I fix

Category Permission Issues
╰ Missing required permissions for @humble sequoia:
╰ Category #・Tickets is missing or blocking permissions
╰ ViewChannel
╰ skipping this category
Docs page for this error
ff941d18-0ee3-46fa-86d1-ebadb1ef0015 ?

[slender minnow]

by giving those missing perms

its missing view channel perms for that cateogry

[shadow mural]

i gave the ticket tool view channel perms and still doesnt work

[slender minnow]

run debug in one of the channels under that category

[shadow mural]

alright

it still doesnt work, am i doing this wrong?

[civic wagon]

Send a screenshot of the command output

[shadow mural]

I got it working, thanks for trying to help!

[iron night]

Gave +1 Rep to @civic wagon

[dark grove]

Hello!

Is there any one how is ticket broker?

[rustic gale]

I have no idea what that means

[white karma]

If I purchase the ‘Premium Server Access’ in https://discord.com/channels/509192800865353738/role-subscriptions does that include TT premium?

[civic wagon]

No

[white karma]

Oh so I have to buy it from the site?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[civic wagon]

Refer to the embed above ^

[wanton carbon]

احد يعرف كيف اسوي استلام التكت

[worthy dawn]

سلام عليكم

I want a person or assistant who speaks Arabic

[rustic gale]

Feel free to make an Arabic ticket in #🎫│make-a-ticket

[dusty tulip]

Sa

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[white karma]

Oh thank you

[iron night]

Gave +1 Rep to @civic wagon

[wild spire]

@frank thicket Brauchst du noch hilfe?

[frank thicket]

Ja

Guten tag, Entschuldigung für die Störung, wir sind grade um die 3 std im end getravelt, konnten aber keine elytra meher finden könnten sie uns noch 2 elytren geben da wir an die world border angekommen sind, Mit freundlichen Grüpßen Nico und Vipex

[wild spire]

aah da kann ich nicht helfen. 😬

[frank thicket]

ok trozdem danke

[wild spire]

Wir bieten unterstützung für den Bot Ticket Tool

[rancid needle]

Does this bot have api that can be called?

[wild spire]

no open api for now

[rancid needle]

Can a bot run commands for the ticket tool? i am having trouble getting them to work unless only slash commands work now

if so the documentation is out of date atm

[rustic gale]

Did you add the bot's ID to the Bot ID field in Server Configs?

If you don't add it there, Ticket Tool will not respond to its messages.

[rancid needle]

No i didn't know that existed yet. I haven't tested with the bot I was just wondering if I could get it to. Thanks. That might be sufficient because I am just trying to sync in game tickets with discord tickets for minecraft players who dont got discord 🙂

thanks @rustic gale ?

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Good luck, and let us know of anything else you need

[lyric portal]

Hello to all here

I have a withdrawal stuck in the que and can't get any support to fix it. Anyone else have this problem and how long is the real response to these types of issues. I have been asking for support now for 2 days and getting no where..

[scenic plinth]

You haven't asked here if this is related to Ticket Tool. Please refer to the correct server or website for help.

[timid island]

Hii does anyone know if there's a way i can change the color of ticket embed? like it's green by default but can i change it?

also i have the premium sub role and i'm not a premium sub pls don't charge me

[sonic mason]

So, First. How do I give my self permission or an IA to open tickets, and close tickets? Second how do I make a separate thing for general and management?

[indigo crag]

Im making tickets but for some reason they are not made private? I have enabled the category as private but the tickets aren’t opening private

[celest knoll]

Hi

[rain grove]

hey yo

[edgy fable]

has anybody Elses clame buttons just disipeard and are having tickets not transcript now

[rustic gale]

That's because your server lost premium

[edgy fable]

ya i just notised lol ill fix that in the am

[jade topaz]

how to setup the bot to message in our support

[civic wagon]

Hey, ticket permissions are independent of category permissions and they do not sync.

You need to setup through Dashboard > Panel Config > Permissions

[civic wagon]

In the field editor of embed editor

[civic wagon]

You probably have dashboard perms in a server which is premium and no it won't charge you if you didn't buy the subscription

[civic wagon]

1. You have permissions to open and close tickets by default unless you set it otherwise.
2. To make it so that a bot is able to do that, head over to Dashboard > Server Config > Bots' IDs. Put in the ID of your bot(s) separated by a comma.

3. Simply create a new panel by clicking on "+" icon on Dashboard > Panel Configs

[jade topaz]

Does premium offer automated features other than auto closing?

[thin crow]

تحتاج مساعدة ولا فتحت تكت خلاص

[thin crow]

@worthy dawn

[worthy dawn]

عربي ؟؟؟

[thin crow]

يب

[civic wagon]

Yes

[jade topaz]

does the website list it?

[worthy dawn]

كيف حط بوت فروم وخليه عشان بيجو ناس منو بيفتحو تكت

[thin crow]

وضحلي اكتر معلش

[civic wagon]

https://docs.tickettool.xyz/dashboard/panel-configs/automation-options

[jade topaz]

Thank you

[thin crow]

@worthy dawn وضحلي

[worthy dawn]

انا بشوف فسيرفرات شوفهم حاطين بوت فروم معين مع الواجهة تبعه لي تفتح بيها تكت
عندما تضغط على فتح تكت بتقابل ادارة سيرفر

[thin crow]

انت عايز تعملها شكل صح @worthy dawn

مش عايز شكل عادي زي دي

[worthy dawn]

يب زي دي

[thin crow]

بص هو انت لازم تشتري البريميم علشان تقدر تعملها

تعمل الشكل علي كيفك
لو عايز زي الي فوق دي عادي وتقدر تغير الاسم

[worthy dawn]

عندي البوت بسيرفري

عايز اعرف بس كيف ضيفه بروم

[thin crow]

ثواني طيب ابعتلك شرح كا صور

[worthy dawn]

اك

[thin crow]

دي يعتبر حاجات بدأية

حتخش علي موقع البوت بعدين تدور علي سيرفر وتدوس علي منجير

تدوس علي دي

بعدين ال+ علشان تعمل تكت جديد وتشتغل عليه

لو عايز تعمل اسم اعمل
بعدين دوس علي الاخضر

حيطلعلك حجات كتير دوس علي الي عليها احمر
علشان تعمل صلاحية الرتبة الي عاوزة تشوف التكت أو تستلم التكت

بعدين من المكان ده تختار الرتبة الي عاوزها

بعدين ترجع تاني للصفحة الاوله

تختار الاحمر ده
علشان تحدد الاماكن الي يتفتح فيه التكت

[worthy dawn]

@thin crow شكرا

[thin crow]

1 - الكتورجي ينفتح فيه التكت
2 - الكتورجي ينقفل فيه تكت

[worthy dawn]

اك

[thin crow]

بعدين ترجع الصفحة الاوله

[worthy dawn]

اك

[thin crow]

تدوس علي سيند

[worthy dawn]

اك

[thin crow]

تختار الروم الي ينبعت فيها التكت
بعدين تدوس علي سيند

[worthy dawn]

ك

[thin crow]

ومبروك عليك عملت تكت ابتدأي يعتبر

[worthy dawn]

اعطيني موقع بس مايسترو

[thin crow]

https://tickettool.xyz/manage-servers

@worthy dawn

[worthy dawn]

اك

[thin crow]

انا معاك اي حاجة قولي لو غلط في حاجة

[worthy dawn]

شكرا

[thin crow]

عفواً احنا اخوات

منشني لو غلطت تمام

[worthy dawn]

وش نكتب فلخانة ذي @thin crow

[thin crow]

اسم التكت

[worthy dawn]

ok

@thin crow شكرا حبيبي زبطتت معي

🤍

[thin crow]

مبروك

[scenic apex]

How can I find out who deleted the ticket?

My question is very simple, I would appreciate if you could help.

[civic wagon]

Hey, you cannot do it unless you've had logging enabled. Please refer to the embed below

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[jade topaz]

Does this support drop down panels?

[civic wagon]

The bot? yes

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rotund slate]

Is the serverdown

[civic wagon]

What server?

As in, the website?

[late basin]

Server keeps going down any ideas?

[civic wagon]

What do you mean by server, please elaborate

Or provide screenshots so we can understand the issue better

[late basin]

Sorry I mean the picture keeps going off & coming back on

[civic wagon]

I'm still not getting it. Please share a screenshot

[timber heart]

Hi, is there a command that we can do to check stats of who has handled how many tickets?

[timid island]

Tysmmm

[civic wagon]

You can find the statistics on Dashboard > Statistics

[timber heart]

thank you!

[iron night]

Gave +1 Rep to @civic wagon

[civic wagon]

Although, it gives you stats for claimed tickets. Because claiming is the only way to know who handled a ticket. And.. claiming is a premium feature

[timber heart]

We have premium in our server. So any unclaimed will not register?

[civic wagon]

Nope

[timber heart]

okay thanks again

[errant quartz]

How do you send a screenshot in a group that does not allow me to

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[regal mason]

can i use the edit on realese?

[rustic gale]

What's “realese”

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[light oasis]

My members try to create a ticket but it says they don't have permission, how do I fix this?

[fading flicker]

Good evening, the reason for contacting you is that I'm trying to set up a local server on version 1.18.2 and I'm having trouble installing it. I would greatly appreciate it if you could guide me on how to do it.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

Please make sure this user's role is not blacklisted (Server Configs->Blacklist Roles)
or in Disabled Roles (Panel Configs->Buttons->Edit Create Ticket Button->Disabled Roles)

[static skiff]

I forget, where can I change the permissions of who can open a ticket? I want the channel to be visible to everyone but only a certain role (ie. agreed to rules role) to be able to open the ticket.

[rustic gale]

Panel Configs -> Buttons -> Create Ticket, Edit Button

[static skiff]

that doesn't exactly tell me how to do what I'm trying to do.. I looked there and it's confusing... so I would change this setting in the "create ticket" options?

It's confusing because it says "support team only" but this is the only place to add any roles in the button area

[rustic gale]

“Support team only” is a switch for whether only the support team is able to use the button.

For the Create Ticket button is makes little sense, but for other buttons such as Delete or Claim or Transcript it's a useful option.

Allowed Roles and Disabled Roles are independent from that.

Allowed Roles are roles that bypass disabled roles. Disabled Roles are prevented from using the button.

[static skiff]

That is extremely confusing... I wish it could be made clearer.
So the "support team only" does not have to be activated... for the things that are in the same pannel as this button...?

[rustic gale]

That is correct

[static skiff]

Thanks

[south mantle]

I can't make the tickets have claim buttons why, they won't show

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[ocean iris]

help re-open my ticket

[rustic gale]

You didn't have an open ticket here.

[idle ferry]

@wind hornet

[wind hornet]

تفضل.

[idle ferry]

عادي تجي دس حقي و تضيف بوت اتكت

@wind hornet

[wind hornet]

بقدر اساعدك هنا بشكل كتابي و انت تتعلم وتسوي يا حبيبي، بس اول شي تبي تسوي تكت بأي شكل بضبط ؟

[idle ferry]

ياخي في شكل يجي دعم فني و تعويض و بلاغ تحت بعض و تغط عليه و يفتح اتكت

@wind hornet

[wind hornet]

تقدر تصورلي كمثال؟

[idle ferry]

تمام

@wind hornet

[wind hornet]

يعني قائمة تفتحها ويطلع الي تبي صحيح؟

[idle ferry]

اي

كيف اسويها

@wind hornet

[wind hornet]

https://tickettool.xyz/manage-servers -> إختار سيرفرك -> Panel Configs -> Dropdown Items بذا خيار بتلقى على يمينه زر بالأخضر تحت مسمى Add Item بعدها يوم تضغط عليه بيطلع لك قائمة تحته عن طريق تقدر تحدد الإسم حق التكت و إيموجي الخاص به وتحدد البانل حق تكت ووصف كلهم إختاري تقدر تحط بس الإسم وبانل ضروري تحط.

[idle ferry]

تقدر تسويها لي لأن كله كلام قلنزي ماني فاهم شي

@wind hornet

[wind hornet]

إتبع الخطوات الي فوق وفي حالة وصلت مكان ولا فهمت تقدر تتواصل معي وبساعدك بذا شي.

[idle ferry]

ما في شي علا اليمين

@wind hornet

[wind hornet]

أضغط عليها.

[idle ferry]

حلو

[wind hornet]

بعدها روح لقسم الـ Dropdown Items

[idle ferry]

حلو

@wind hornet

[wind hornet]

فعل الخيار الي على يسار، واضغط على الزر الي على يمين.

[idle ferry]

حلو وين اروح بعدها

[wind hornet]

حين بيطلع لك تحت خيار تختار إسم الي تبيه لها وبعدها تحت البانل الي تبي تخليه فيه وباقي انت تحدده وماهو ضروري في حالة ما تبي.

[idle ferry]

صور

[wind hornet]

بذا القسم تقدر تعدل زي ما قلت لك فوق.

[idle ferry]

طيب عدلت

[wind hornet]

خليت إسم لتكت و ضفت البانل حق الي تبيه وين؟

[idle ferry]

اسم لتكت لازم

[wind hornet]

اي نعم.

[idle ferry]

ثواني احط

[wind hornet]

وأيضًا تختار البانل الي تبيه فيه.

[devout obsidian]

please help me solve this

how to remove it

[wind hornet]

what do you want to do ?

[idle ferry]

كذا

[wind hornet]

اي نعم وفي ثاني خيار حدد البانل.

[idle ferry]

تقدر تقول لي وش البانل

[devout obsidian]

So that all participants can send tickets, not just admins

[wind hornet]

هذا هو يا بعدي.

[devout obsidian]

I have everything done, but only admins can send tickets. there are no roles in the blacklist

[idle ferry]

حطيت وين اروح

[wind hornet]

go to https://tickettool.xyz/manage-servers -> Select your server -> Panel Configs -> Buttons -> Create Ticket -> Support team check if this is enabled only your staff will be able to use the button

[wind hornet]

حين أرجع لقسم الأول الي هو Panel Configs بعدها توجه فوق بتلقى خيار Send من خلال تقدر ترسل التكت في شات معين و بيقدرو يفتحو تكت من خلال إختيار عن طريق القائمة.

[idle ferry]

جاني كذا ليش

[wind hornet]

هنا مفروط تحط فقط الإيموجي مو كلام يا بعدي وايموجي في حالة كان عام وليس في سيرفرك تقدر تختاره من عن طريق زر Select

[idle ferry]

يعني بس اكتب تعويض

[wind hornet]

لا ترسل فقط ايموجي في خيار.

[jade topaz]

Hello, I'm trying to ping the user when he opens a ticket, but its not working. I'm using this variable {ticket.user}. Instead of @user it does this: <@5918518***>.

Another question regarding the ticket. If the member opens a ticket, the ticket is created in a private category, can he still see the ticket?

[fallow ingot]

Try using {user}

[fallow ingot]

Yes, ticket tool will change the permissions of the channel and not the category

[jade topaz]

Ok, great!

[idle ferry]

داخل ليش كذا

[robust sandal]

Inside why is that?

Arabic (ar) → English (en)

[idle ferry]

@wind hornet

[fallow ingot]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[wind hornet]

وضح؟

[fallow ingot]

@idle ferry ^

[idle ferry]

شوف كيف صارت داخلت في بعض

[jade topaz]

I just did it, but still does the same thing. For more info, I'm trying to tag the user inside Author Name box.

[fallow ingot]

Never mind, apologies didn’t realise support was being provided by a user fluent in Arabic

[wind hornet]

تبي تشيل الإكس الي موجود؟

[idle ferry]

لا ياخي شوف المفروض تصير زي كذا

[fallow ingot]

That makes sense, you can’t ping a user in the Author Name box.

[wind hornet]

تبي اكثر من خيار يطلع لك فروح لنفس مكان الي سويت منه اول مرة و اضغط على add items وكل ما تضيف اضغط عليها وعدل عليها.

[idle ferry]

ما فهمت وضح

[fallow ingot]

Alternatively you could get the ticket opener's user name, but you can't mention them

[wind hornet]

روح مكان هذا.

[jade topaz]

Okay, I'll do that, and just ping using @;here.

Thanks, @fallow ingot !

[iron night]

Gave +1 Rep to @fallow ingot

[idle ferry]

وين

[idle ferry]

اي

[wind hornet]

اضغط عليه.

[idle ferry]

حلو

[wind hornet]

حين كم تبي تسوي من خيار ؟

[idle ferry]

٣

[wind hornet]

تمام اضغط على زر Add Item مرتين و سوي زي ما قلت لك فوق إختيار الإسم الي تبي لتكت و إختار البانل حق تكت يا بعدي.

[idle ferry]

زي كذا

@wind hornet

[wind hornet]

إملء ذولي الخيارين لإنه ضروري.

[idle ferry]

اسمع انا فهمت كل شي و مو راضيه تضبط معي ف ممكن تجي تسويها لي @wind hornet

@wind hornet

[wind hornet]

للأسف ما عندي صلاحية على هذا شي، تقدر تفتح تكت عن طريق #🎫│make-a-ticket وبيفيدوك يا بعدي.

[idle ferry]

اسمع انت تفهم في كل ادخلك اسيرفر اعطيك رتبه و تسوي

ياخي تكت بطول وانا بنام

@wind hornet

[wind hornet]

تواصل معاهم وقولهم وش مشكلة الي وصلت معها معي، لإنه للأسف ما عندي قدرة إني اجي سيرفرك و احل مشكلتك يا بعدي.

[idle ferry]

تمام بشوف و اجيك

[idle ferry]

شوف وش يطلع لي

[wind hornet]

إنتظر لين يفتح الدعم وتقدر تسألهم.

[south socket]

why can't my player open a ticket?

[wind hornet]

Can you send a picture for the problem?

[south socket]

Well, I can unfortunately. but he writes that the player has no rights

[wind hornet]

Like this ?

[south socket]

yes

[wind hornet]

go to https://tickettool.xyz/manage-servers -> Select your server -> Panel Configs -> Buttons -> Create Ticket -> Support team check if this is enabled only your staff will be able to use the button

[south socket]

Thank you very much!

[iron night]

Gave +1 Rep to @wind hornet

[wind hornet]

Yw

[undone totem]

can you help me understand how {close.reason} works because I was told it needs to be sent as a command but I didn't really understand what the person was actually telling me

[pseudo ravine]

Please don't mention someone for support

[undone totem]

Okay sorry didn't know that

[pseudo ravine]

In order to have the {close.reason} variable to output the reason, you will need to use either the $close (reason) or /close command

[undone totem]

So where I would put those commands on the panel? And thank you for helping out

[pseudo ravine]

You don't put them on the panel, you just run the command when you need to close the ticket

Instead of clicking on the Close button, you run the command instead

[undone totem]

So the output is really for transcripts right?

[pseudo ravine]

And the close message

[undone totem]

Okay thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help! If you have any other questions/issues, don't hesitate to reach out again

[vital oxide]

Hello

[burnt island]

Hello why can’t m’y members open tickets ???

[civic wagon]

Please share a screenshot of the error they're facing

[north crag]

؟؟؟؟

Why is the description and image not visible in this account

[civic wagon]

Is it visible for others?

[north crag]

yes

[civic wagon]

Could you share a screenshot please

Just to confirm

[north crag]

for what

[wind hornet]

Go to https://tickettool.xyz/manage-servers -> Select your server -> Panel Configs -> Buttons -> Create Ticket -> Support team check if this is enabled only your staff will be able to use the button

[daring lotus]

im having issues on controller that after i edit i need to double click to build how can i fix that?

[civic wagon]

Dashboard > Panel Config > Buttons > Create Ticket > Edit Button

Make sure that the "Support Team Only" option is disabled

[civic wagon]

That it's visible to other users.

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[daring lotus]

im having issues on controller that after i edit i need to double click to build how can i fix that?help me pls

[rustic gale]

Here's a more complete list of causes of that error.

[north crag]

Yes, it's visible to everyone except one person.

[rustic gale]

You're in the wrong place. This is support for the bot Ticket Tool.

[daring lotus]

sry

[north crag]

@civic wagon ؟

[civic wagon]

I'm saying could you share a screenshot of the panel, in which it's visible

I doubt it's an issue for just one. Either the embed wasn't sent from the dashboard itself, or it was removed by someone who has manage message permission

[north crag]

No he does not have permissions and also it turns out the problem is not only for these messages

[fathom cave]

[civic wagon]

Are you able to see it?

If so, please share a screenshot.

[dawn shell]

aight uh

so when i try to do /setup, it keeps saying application doesnt responnd, been doing this for a while now

[civic wagon]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[dawn shell]

thanks

[iron night]

Gave +1 Rep to @civic wagon

[civic wagon]

Please make sure that the user has "Show Embeds" setting enabled on discord. This can be found under User Settings > Text & Images

[north crag]

ok pro thx

[iron night]

Gave +1 Rep to @civic wagon

[terse nacelle]

Hi is there a way to connect tickettool to my website directly

[pseudo ravine]

Hey there. Unfortunately not

[terse nacelle]

sadge

[pseudo ravine]

Sorry

[terse nacelle]

no worries

[fading flicker]

Good afternoon, the reason for contacting you is that I'm trying to create a local Minecraft server on version 1.18.2 using Magma to use mods+plugins, but after many attempts, I can't get it to work. I've been searching for tutorials online for this version, but there is no clear tutorial. I would greatly appreciate your help if you could assist me.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hexed bay]

hello guys

idk how to add something like this https://cdn.discordapp.com/attachments/1133804319259508806/1140717690319802418/image.png

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[hexed bay]

is this what we need to do?

guys i am having a error

if you can join call i can show you

[humble sequoia]

━━ zyra's inquiry has been moved to a ticket ━━

[long dove]

How do I make it auto delete closed tickets?

so i dont have to manually delete all of the closed ones

[lunar solar]

Panel Configs --> General --> Two Step Ticket

[boreal stone]

What's wrong?

[fringe hill]

this problem

[wind hornet]

check in roles if the bot role exists on not

[fringe hill]

yes

@wind hornet

[humble sequoia]

User's issue has been solved in another channel.

[regal lagoon]

I have created a new button called PvP coaching but for some reason I cant add it to my multi panel (when i type it it isnt detected) - any ideas?

[stray bobcat]

Try pressing the Sync button 🙂

[regal lagoon]

tried no lucl :(

[stray bobcat]

And you are sure that that panel exists "PvP"?

[regal lagoon]

100%

[stray bobcat]

Hmmmm

[regal lagoon]

you can see it in first screenshot that i created it

[stray bobcat]

Try logging out and logging back in?

yeah just noticed

[regal lagoon]

also tried :/

[stray bobcat]

maybe a cache issue.. usually Sync fixes it though.

Okay, in your case, I would recommend #🎫│make-a-ticket so we can provide you with custom help and take a look at your dashboard

[regal lagoon]

ill try my other friend to do it

see if it works- ty

[hazy meteor]

how can i do this?

[stray bobcat]

That is a custom command, with a time variable.

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1692095865:R>
<t:{!time?m=-43200}:R> ➞ <t:1692009465:R>
<t:{!time}:R> ➞ <t:1692052665:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[white ember]

I went through the trouble shooting and I can't figure out why this isn't working

We don't have any blacklisted roles

[wind hornet]

If Support team only is enabled only your staff will be able to use the button and allowed roles

[wind hornet]

شكرًا.

[wind hornet]

give the bot administrator prermission

[idle ferry]

ادمن

@wind hornet

[wind hornet]

تفضل؟

[idle ferry]

اقدر اعدل علا. ارتب من بوت اتكت

[idle ferry]

اقدر؟

[wind hornet]

وضح لي اكثر وش تبي تسوي بضبط يا بعدي؟

[wheat aspen]

اهلا هل ممكن لو طلبت من الادارة بطل مجاني من المستوي الاسطوري لمدة يوم واحد

[wind hornet]

وش هو بضبط بطل مجاني؟ ممكن توضح أكثر.

[wheat aspen]

اعني بطل بدون ما اشتريه

فهمت زي غاندر

[wind hornet]

مافي شي تحت مسمى بطل، اذا تقصد بوت نسخة مدفوعة على الأغلب؟

[wheat aspen]

ما هو البوت

[wind hornet]

هل سؤالك يخص بوت تكت تول؟

[idle ferry]

اقدر اخلي ارتبه متقدر تكتب في كل الرومات بس تقدر ترد علا اتكت الي فاتح تكت

[wheat aspen]

اه أنا لو فتحت تكت للاداره وطلبت بطل مجاني هيرضوا ولو يوم واحد

[wind hornet]

تقدر تخلي رتبة ما تكتب في عن طريق صلاحيات رومات او رول حقتها اما بنسبة لتكت بوت بشكل تلقائي بيعطي صلاحية الكتابية في روم وبيقدر يكتب بشكل عادي.

[wheat aspen]

مش فاهم

[wind hornet]

مافي شي اسمه يا حبيبي بطل.

وسؤالك ما اشوف له علاقة بتكت تول.

[idle ferry]

ياخي شوف انا ابي مثال واحد فتح تكت ارد عليه بس اذا مثال رحت روم ثاني الاقيه مقفل اقدر اسوي كذا

[wind hornet]

@idle ferry

[wheat aspen]

حسنا أنا عايز السيد المقذاف لو طلبت تكت للاداره اني اتخذه هيوافقوا

[idle ferry]

وضح اكثر

[wind hornet]

اذا ما عندك شي يخص بوت حياك الله شات عام #💬│gen-chat-multilingual

[wheat aspen]

أنا عايز بطل فلو طلبت من الاداره اني اخد بطل السيد المقذاف هيوافقوا

مجانا

[wind hornet]

تقدر تخلي شخص ما يكتب في شاتات عن طريق إعدادات رومات او رتبة الخاصة فيه وتكت بشكل تلقائي بوت بعيطيه صلاحية انه يقدر يتكتب في التكت.

[wind hornet]

لا.

[idle ferry]

طيب كيف اسويها

[wind hornet]

وش هو بضبط؟

[idle ferry]

@wind hornet

[wind hornet]

في شيئين ضرحتهم فوق، وضح لي اي واحد تبي شرح من خلالها.

[idle ferry]

ياخي شوف الحين في اتكت مابي هذي ارتبه تكتب فيه بس اذا احد فك تكت ارتبه تقدر ترد عليه اقدر ولا

[wind hornet]

ما فهمت عليك عزيزي كلامك غير مفهوم.

[idle ferry]

ياخي مثال رتبت admin ما تقدر تكتب في روم اتكت و جيت انا فتحت تكت هي نفسها رتبت admin ترد علي

[wind hornet]

تمام نمشي حبة حبة، تقدر تخلي رتبة ادمن ما تكت في شاتات عن طريق إعدادات الرومات في سيرفرك او صلاحية الرتبة وشي يخص سيرفرك، اما بنسبة يكتب في تكت لازم تتوجه إلى https://tickettool.xyz/manage-servers -> Panel Configs -> Permissions -> Support Team Permissions -> Edit opened وأعطيه صلاحيات الي تبي تخليله، وتأكد اذا ضايف الرتبة في الرتب الي تقدر تساعد بتكت.

[idle ferry]

يب اقدر اخلي رتبت ادمن ما تكت في رومات بس ما تقدر ترد علا اتكتات

[wind hornet]

جميل، تقدر من خلال الشرح الي قلت لك فوق تخليها ترد في التكتات.

[idle ferry]

مدري

@wind hornet

[wind hornet]

كيف ما تدري؟

[idle ferry]

انا اسالك اقدر اسوي كذا

[wind hornet]

اي نعم وقلت لك فوق طريقة كيف تسويها.

[idle ferry]

اسمع تقدر تجي سيرفر و تعدلها و تعدل C الي قلتي تبي تجي و تعدلها و ما جيت تقدر تجي؟

[wind hornet]

للأسف ما عندي صلاحية لهاذا الشي بالوقت الحالي.

[idle ferry]

طيب ياخي ماني فاهم شي

معليك تعال خاص و ارسلك اسيرفر

[wind hornet]

ما يحق لي في سيرفر دامني عضو إنه اساعدك يا قلبي، لازم تنتظر لين يوم 18 وبتقدر تاخذ مساعدة من طريق الدعم الرسمي للخادم #🎫│make-a-ticket

[idle ferry]

طيب تمام انا دخلت الموقع وين اروح

[wind hornet]

https://tickettool.xyz/manage-servers -> إختار سيرفرك -> Panel Configs -> Permissions -> Support Team Permissions -> Edit opened

[idle ferry]

طيب وين اروح

[wind hornet]

مكتوب لك إسم الخيارات والخطوات فوق يا حبيبي.

[wind hornet]

اضغط على زر الأزرق الي في اول خيار.

[idle ferry]

حلو طلعت لي كلم كثيرر

[wind hornet]

اي الي طلع لك هم صلاحيات الرتب من خلالها انت حدد صلاحيات الرتبة الي تبي.

[idle ferry]

طيب تقدر تقول كيف اسوي الي قلته لك

لان كله كلام اقلنزي

@wind hornet

[wind hornet]

صورلي وش مفعل خيارات بموقع.

[idle ferry]

@wind hornet

[wind hornet]

تمام كويس الحين روح لقائمة الرئيسية وبعدها خيار General زي ماهو واضح بصورة.

[bold igloo]

I want help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[idle ferry]

حلو

[bold igloo]

When I put sent and a show it gives me an error message

[wind hornet]

ضيف الرتبة الي تبيها تساعد في اول خانة.

[idle ferry]

حلو

[wild spire]

execute /debug in the channel you‘re trying to send it to

[idle ferry]

وش بعد

[wind hornet]

بعدها حين بيقدر يكتب يساعد في التكت حتى لو ما عنده صلاحية من ديسكورد نفسه.

[idle ferry]

نفس اول

[wind hornet]

وضح؟

[idle ferry]

ارقام اتكت ما تطلع لي

[wind hornet]

معاه صلاحية تشوف رومات؟

[bold igloo]

ok i will test

[idle ferry]

آيات صلاحيه

@wind hornet

[wind hornet]

صلاحية تسمح لك تشوف رومات؟

[idle ferry]

آيات خيار + صورها @wind hornet

[wind hornet]

وش رولك بسيرفر؟

[idle ferry]

كا اونر

[wind hornet]

معاك صلاحية ادمن سريتور؟

[idle ferry]

اي

[wind hornet]

طيب بتلقى التكت يا حبيبي.

[bold igloo]

I'm sorry but it doesn't work

It always gives me the error message

[idle ferry]

للأسف للحين

[wild spire]

did u execute the debug or another member

[bold igloo]

That's to say

[wind hornet]

طيب متأكد موجود تكت؟

[wild spire]

[bold igloo]

?

[wild spire]

Did u run the command or someone else?

[bold igloo]

I don't understand

[bold igloo]

You speak french ?

[idle ferry]

والله عطيت نفسي في حسابي الثاني رتبه و ما طلع لي اتكتات

[wild spire]

oui, ouvert un billet francophone svp

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le bouton contenant l'emoji 🇫🇷

[bold igloo]

Okay

[wind hornet]

طيب متأكد في؟

[idle ferry]

اي في تكت 34 و 35

[idle ferry]

والله لو تجي سيرفر و تسويها احلا والله

[wind hornet]

بيكون مشكلة من طرفك يا بعدي ولا اقدر اساعدك.

[idle ferry]

وش نوع المشكله

[idle ferry]

كبيره ولا

[wind hornet]

ما اقدر اساعدك لإنه ما يخص بوت.

[jade topaz]

Crazy

[jade topaz]

just wondering, can u make the ticket bot transcripts in a different server? Incase the main one gets termed?

[stable wind]

can you help me with this admin we already cleared up this misunderstanding

[pseudo ravine]

Hey there. You cannot unfortunately, it has to be in the same server

[pseudo ravine]

Do you need help with Ticket Tool?

[stable wind]

Ok

[torn glade]

I need help, can the Supports Team reply please, I need Help

[pseudo ravine]

Hey there. You will need to wait until someone can assist you

[torn glade]

Thank you but I need help fast because I don't have more time

[pseudo ravine]

You still need to wait until someone is available

[torn glade]

Okey Thank You

[abstract marsh]

How do i choose the pannel channel

[pseudo ravine]

Hey there. You can click on the Send button on the dashboard, after that it prompts you to choose a channel

[abstract marsh]

oh thanks im so dumb lol

[pseudo ravine]

You're welcome, glad I could help! If you have any other questions/issues, don't hesitate to reach out again

[willow thorn]

Is there a way to clone a ticket to a diffrent server

[rustic gale]

The owner of one can create a back up key and give it to the owner of the other

[willow thorn]

i own both

[rustic gale]

In the dashboard, Server Configs -> Backup and Restore

[willow thorn]

ok bet

Thanks bro

[patent warren]

how do i get the bot to ping other roles when a ticket is open

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[wind hornet]

توجه اول شي إلى https://tickettool.xyz/manage-servers -> Panel Configs -> Panel -> Edit Panel Message -> Embed Editor 1 بعدها بتلقى خيار تحط فيه رابط الصورة الي تبي يا بعدي.

[wide torrent]

how to add open time variable

[wind hornet]

إستعمل أمر /botswitcher بعدها حدد نسخة المدفوعة يا بعدي.

[wind hornet]

https://tickettool.xyz/manage-servers -> Panel configs -> Limits -> Time Schedule

[wide torrent]

is that premium only feature?

[wind hornet]

Yea

[stable wind]

I already opened a ticket nothing was resolved for me about teg coreplayer

I don't want to bother the company with this

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cerulean tree]

help

[mystic wadi]

Hello, is there a way i can set up 1/2 autmations that when it has gone 5 min e.g. the bot sends a message where it states that the channel will be closed in 24 hours if the ticket oppner dont type there?

[weary cedar]

is it possible to set it up so that tickets have slowmode?

[jade topaz]

Can there maybe be a solution for this? To transcript it in a different server?

[covert swallow]

If the bot is on the same shard the transcript can be sent between servers

[obsidian dove]

How can you make it so that the ticket owner cannot close the ticket byhimself and that only the support team can close it?

And how can you make it that the user still stays in the ticket after closing it but he cannot write

[unique sleet]

كيف اجدد اشتراكي

[covert swallow]

Panel settings > Buttons > Close Ticket > Support Team Only >

[robust sandal]

How do I renew my subscription?

Arabic (ar) → English (en)

[covert swallow]

لتجديد اشتراكك ، ما عليك سوى إعادة الاشتراك من خلال Discord

[humble sequoia]

بريميوم Ticket Tool عبر ديسكورد <:NewIcon2:1018858813266333706><:NewIcon1:1018858809541804124>

يمكنك الآن شراء اشتراك بريميوم مباشرةً من ديسكورد عبر الapp directory او من حساب البوت على سرفرك.

<:TTWarning:1034178155872784494> ! معلومات هامة ! <:TTWarning:1034178155872784494>

لا تطرد البوت الذى اشتريت بريميوم عبره من سرفرك.

ماذا اختلف؟

سعر الاشتراك الشهري اصبح 5.99$ بدلا من ٦$
الاشتراك السنوي غير متاح فى الوقت الحالى عبر ديسكورد.

لا تطرد البوت حيث ان ذلك سيلغى الاشتراك تلقائيا.
لشراء اشتراك ستحتاج الى حاسوب او يمكنك استخدام الجوال و الذهاب الى
Application Directory
يوجد احتمال ان تكون بحاجة الى ارسال الامر /premium فى سرفرك لربط اشتراك سرفرك عبر ديسكورد بلوحة تحكم البوت.
لا يمكن نقل اشتراك من سرفر الى اخر.

[covert swallow]

ما هو معرف الخادم؟

[unique sleet]

مافهمت عليك

[robust sandal]

I didn't understand you

Arabic (ar) → English (en)

[unique sleet]

المشكله توه خلص الاشتراك

[robust sandal]

The problem is that the subscription just finished

Arabic (ar) → English (en)

[covert swallow]

انظر إلى هذا

[limber karma]

Hey there, just a question..

I've got Ticket Tool premium, am I able to Kick the regular Ticket Tool bot?

Having both gets a tad confusing for users when sending commands.

[pseudo ravine]

Hey there. Did you buy Premium through Discord?

[limber karma]

Yes, I purchased through Discord.

[pseudo ravine]

Then do not kick regular Ticket Tool, that will cancel your subscription

[limber karma]

Understood.
Once the subscription month is over, if I cancel and move to the website I can then kick it?

[pseudo ravine]

The ticket tool website?

[limber karma]

Yep.

[pseudo ravine]

Subscriptions are through Discord now

[limber karma]

Ah understood.

[pseudo ravine]

Unless you paid via PayPal or crypto

[limber karma]

Am I able to restrict the permissions of the regular Ticket Tool so it isn't visible anywhere? ie. remove "View Channels"

[pseudo ravine]

Yes

[unique sleet]

I want to renew the subscription, but I can't get the option to renew

[pseudo ravine]

However if you try to use slash commands, it will still appear

[limber karma]

Alright. Thanks

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help! If you have any other questions/issues, don't hesitate to reach out again

[obsidian dove]

And how can I make it that the ticket owner stays in the channel after it gets closed?

[covert swallow]

Permission > Ticket owner permissions > edit closed

[obsidian dove]

Aight thanks

[teal lance]

So i just invited tickettool to our server and it is showing up under roles and integrations however when I go to the tickettool dashboard I am not seeing that server just a couple of others that I have admin access to without tickettool. Does it take some time to show up on the dashboard or did I miss something in the setup?

[covert swallow]

Try clicking sync servers

Also use $level in your server. You need the administrator permission/owner to access the dashboard if you havent set up dashboard roles(see below). If you can access the dashboard, $level should show a level 4 or 6

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 15, 2023, 11:55 PM

[teal lance]

Sync servers didn't appear to do anything. Using $level shows me as 0 even though I have admin in the server.

Guess I don't have admin. The owner didn't flag administrator on the role he gave me..

[idle ferry]

اسمع تعرف كيف اسوي اخلي محد يقدر يخش علا اعداتات سيرفري

غير الونر

طيب كيف اسويها تعرف

@compact thunder تعرف ولا

[lament gust]

When a ticket creator closes a ticket they can still see it even though i have this set in permissions.

[civic quartz]

سلام عليكم

ابي مساعده ضروري

[robust sandal]

Peace be upon you I want help is necessary

Arabic (ar) → English (en)

يرجى عمل تذكرة عربية

English (en) → Arabic (ar)

[rustic gale]

@civic quartz #🎫│make-a-ticket

[civic quartz]

ما ينفع

لازم استني ايام

[rustic gale]

There's a lot of reasons why that may be happening

[civic quartz]

ما تقدر تساعدني ؟ هنا

[lament gust]

could you tell me some so i could try to fix it?

[rustic gale]

Maybe you set that permission for the wrong panel

[lament gust]

only have 1

[rustic gale]

Please confirm

[rustic gale]

That doesn't really confirm that you have only one panel.

Maybe expand the selector

[lament gust]

i am telling you right now that its the panel for my ticket

[rustic gale]

Anyway. Maybe you set the permission after the ticket was already closed.

Maybe that specific user has the Administrator permission.

[lament gust]

i opened like 4 more, and nope their a user

[rustic gale]

Maybe there's a permission conflict somewhere that's preventing the bot from closing the ticket successfully.

[lament gust]

is there a log somewhere to see what the bot tries to do and fails to do?

[rustic gale]

Sadly no

The easiest way to check if that's the cause of the problem is to make the bot Administrator and test again

[lament gust]

that worked thanks 👍

[rustic gale]

See how some permissions have a green dot and other have orange?

The orange permissions are the ones the bot is missing.

If it tries to toggle them, it will fail

[lament gust]

ohhh that makes sense i understand thanks for support

+rep @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Glad to help.

[broken tree]

GmGm~
Can anyone help me understand why the tickets are not moving under the category tho I seems put this correctly? 👀

[fallow ingot]

Check ticket tool is able to view and manage the category

[broken tree]

By saying this you mean the Role that the ticket tool created right?

[fallow ingot]

In the category permissions yes

[broken tree]

Inside the server or there's a setting inside the ticketing tool?

[wind hornet]

وعليكم السلام ورحمه الله و بركاته ، تفضل كيف اقدر اساعدك؟

https://tickettool.xyz/manage-servers -> Panel Configs -> Buttons -> Claim Ticket وطفي الخيار Show this button في حالة ما تبي يطلع لإنه في حالة كان بيقدر شخص يضغط عليه وبتختفي عند الباقي ياحبيبي.

[gritty oasis]

كيف اضيف نسخة البريميوم للسيرفر؟

[wind hornet]

عن طريق توجه إلى https://tickettool.xyz/manage-servers -> إختار سيرفرك -> Server Confings -> بقصم الـ Premium bot بتلقى زر أزرق تحت مسمى Invite Premium Bot

[gritty oasis]

يعطيك العافيه

[wind hornet]

الله يعافيك، بالخدمة حياك الله.

[somber cloud]

I'd like to manage tickets with jira, etc., but is there any integration available?

[undone lance]

Hello, the game will crash when I press battle royale on the loading stage, I tried all the methods but nothing changes

[foggy stirrup]

I want to talk to a supporter, I was unjustly banned

[pseudo ravine]

Hey there. Unfortunately there are no integrations like that

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

@undone lance Read this ^

[somber cloud]

Thanks

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help! If you have any other questions/issues, don’t hesitate to reach out again

[dusty vigil]

How do I make the tool ping all staff or a certian role when a ticket is opened?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[dusty vigil]

Ahh my bad

Thanks for the help

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help! If you have any questions/issues, don’t hesitate to reach out again

[dusty vigil]

Ok so I did like you said, but it doesn't seem to work. This is what happens (I have also tried with role id)

[pseudo ravine]

Is your role named “all staff”?

[dusty vigil]

The role I want it to ping, yes

[pseudo ravine]

Show what you input into the dashboard

[dusty vigil]

I fixed it now, thanks for the help!

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

[undone lance]

I didn't understand where to read

[pseudo ravine]

You’re in the wrong server

[wind hornet]

أبشر بتأكد لك وبرد عليك.

[fading forge]

What would I need to put in these {} for the bot to show a channel name?

[civic wagon]

You need to use <#channelID> format

[fading forge]

Ahh ok haven't tried that yet. Thank you

[iron night]

Gave +1 Rep to @civic wagon

[weary cedar]

is it possible to set it up so open tickets have slowmode?

[civic wagon]

You can't set a slowmode during the creation of a ticket, so you'll have to do it manually and cannot be done by TT

[weary cedar]

oh ok thank you

thanks @civic wagon

[iron night]

Gave +1 Rep to @civic wagon

[bright moss]

anyone know how i give mods permission to close ticket but not delete it

[wind hornet]

معذرة على تأخير، تقدر من خلال توجه إلى https://tickettool.xyz/manage-servers -> Panel Configs -> Claiming -> وطفي هذا خيار Change other support team permissions when claimed

[wind hornet]

الله يعافيك حياك الله.

[valid portal]

مرحبا

كيف اخلي ال Forum يبين في الرسالة بعد فتح التذكرة

[wind hornet]

معذرة، روح لنفس القيم بعدها بتلقى خيار Edit Support Team Permissions اضغط عليه بعدها اعطيه صلاحية رأتية رومات وشيل منهم صلاحية ارسال الرسائل.

[wind hornet]

أهلًا وسهلًا، وضح لي وش تقصد يبين رسالة ؟

[wind hornet]

اي نعم، بتروح Panel Configs -> Transcript -> Transcript Channel بتخلي الروم حقك، بعدها لازم الشخص يسوي حفظ للتكت عشان تنرسل.

في حالة تبي بشكل تلقائي عن طريق تفعيل خيار Auto Save Transcript بعدها حدد الشات الي تبي ينرسل فيه.

[bitter fulcrum]

$rename

[quartz ruin]

Can someone tell me how to set the bot up

[royal oak]

ياعيال كيف اسوي تكت بوت

[wind hornet]

أهلًا، عشان تقدر تسوي تكت لازم تتوجه لـ https://tickettool.xyz/manage-servers بعدها تختار سيرفرك بعدها تروح لخانة Panel Configs بعدها بتلقى خيار يقولك تسوي بانل جديد وتقدر تسويه عن طريق ضغط على Create one بعدها يوم تسوي تقدر ترسل التكت من خلال زر Send وبعدها حدد شات الي تبي ينرسل فيه واضغط زر الأخضر. وتقدر تغير وتخلي الإعدادات وغيرها من هناك.

[wind hornet]

تمام ارجع هنا https://tickettool.xyz/manage-servers وكمل الشرح الي قلت لك فوق بعد ما تختار بوت.

[jade topaz]

Umm

Why does it say it can’t respond?

[ivory rain]

The commands have stopped working in my server, is there a setting I need to check?

[fiery minnow]

Yea it said it cant respon fto me too

[forest parrot]

is it js me or when i press "edit ticket message" or "edit close message" the screen is blank and nothing pops up on the website (im on computer)

[jade topaz]

..

Look at my ticket plz

[jade topaz]

ممكن شرح كيف اسوي زر استلام التذكرة

@fresh aspen

[old steeple]

السلام عليكم ورحمة الله وبركاته،
بدي أوضح نقطة مهمة، انه استلام التذاكر هو ميّزة من ميّزات البريميوم، لهيك لازم تكون مشترك عشان تحصل عليه. واذا انت مشترك وحابب تعرف كيف، فا ما عليك الا انو تفعله في قسم "الإستلام" في قائمة إعداد اللوحات.

او يمكنك إتبّاع الخطوات التالية:
Panel Configs -> Claiming -> Enable ticket claiming.

تعرف على البريميوم:
https://discord.com/application-directory/557628352828014614/premium

[jade topaz]

طيب لو سمحت انا عندي بسيرفر البريميوم لكن ماقدر اعدل عليه من الموقع وانا عندي ادمن بسيرفر كيف اخلي صاحب البوت يقدر يخلني اعدل عليه او عطني الامر الي لازم يسويه هو عشان اقدر اتحكم ب البوت

[red furnace]

why when I close the ticket the bot does not automatically remove the user from the ticket? I checked and the bot has Manage Permissions

[rustic gale]

Try giving your bot Administrator, that usually resolves every permission issue

[red furnace]

I don't really give administrator to bots to my server, I remember it perfectly working, is there some sort of setting that makes the bot not remove the user from the ticket?

[rustic gale]

Yes. If the bot is unable to toggle a permission, closing the ticket fails

[red furnace]

wdym

I know that, I asked if there some sort of setting that makes the bot not remove the user from the ticket

[civic wagon]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions > Edit Closed

Make sure that the View Channel permission is denied

That's the only thing I can think of which might be the issue here

[rustic gale]

By default, the ticket user's is set to , but everyone's is set to

Unless those defaults have been changed, it should remove the user from the ticket

There's a few exceptions

For example, if the user is a member of the support team (which by default can view closed tickets)

Or if the user has the Administrator permission (which gives all permissions in all channels at all times)

Or if the bot is failing to close the ticket because of permission conflicts

Honestly though, your bot is missing a lot of required permissions

Without View Channels, it can't even toggle users' View Channel permission.

so closing tickets will fail

[red furnace]

yeah that was the problem, ty for the quick support

[broken tree]

If I put the limit here a very high number, will that prevent tickets limit under the Support category and so they would not run above all the channels? Does this have a connection with the channel number limit under the category?

[broken tree]

Because when the channel limit under the Support category is reched, the new created tickets jumping up under a NO Category and showing above all the channels on the left panel on Discord

And also if I created several categories and gave the ticketing tool manage channel perms for those categories, will that resolve the same issue?

[lapis moth]

السلام عليكم ورحمة الله وبركاته اقدر اسوي 7 كبسات و انا ما عندي البريميوم و كم حق البريميوم

[robust sandal]

Peace be upon you and God's mercy and blessings I can make 7 Kabsat and I do not have the premium and how much is the premium price

Arabic (ar) → English (en)