🆘│community-support

[jade topaz]

No

[fallow ingot]

Has anyone accidentally removed the rest of the message?

[jade topaz]

No, I checked the dashboard, everything was fine, no messages missing

[fallow ingot]

You need premium to exceed the 250 characters limit

The free trial probably expired, so your message will only be 250 characters long.

[jade topaz]

Oh well, much obliged for your support

[acoustic tendon]

Hi, we use the {ticket.id} ID for the ticket Names, but it looks like the renaming is delayed and then skipped for some tickets, is this a known issue?

[vocal knot]

Hello, what permissions do I need to give members to open tickets using the buttons?

I have set up and sent the panel but users are unable to press a button to open a ticket, it states they do not have permission to do that.

[fallow ingot]

This shouldn't be happening, and if you open a support ticket, we can assist you in resolving it.

[fallow ingot]

You may have enabled the button to be used by support team only by accident. You can check that it’s not enabled by going to Panel Configs > Panel > Message Panel > Edit Create ticket button

If this isn’t the case, feel free to ping me.

[oblique glen]

Hey guys

My mods can't see the ticket. I already added them in Support Team roles

[pseudo ravine]

Hey there. Did you create a new ticket after setting the moderator role as a Support Team Role?

[fervent belfry]

how to make the ticket bot ping staff team to created tickets?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[oblique glen]

there is already tickets opened by the time I added them

[fervent belfry]

how to make the ticket bot ping staff team to created tickets?

[pseudo ravine]

After you saved the changes?

[pseudo ravine]

@fervent belfry Read this ^

[oblique glen]

yeah

[lofty pasture]

hello
is there a way to get deeper ticket summaries, in example by status? the report in dashboard only show amount of daily created tickets

[pseudo ravine]

Do you have multiple panels?

[fervent belfry]

sheesh, i just saw it. thank u

[iron night]

Gave +1 Rep to @pseudo ravine

[oblique glen]

They can see the tix.

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[pseudo ravine]

the #ticket-support channel?

[pseudo ravine]

Hey there. I don't believe there are deeper summaries, sorry.

[oblique glen]

they can see the channels

but not the tickets

[pseudo ravine]

It looks like you have multiple panels, yes?

[gilded cairn]

🇫🇷 Est ce normal ?
🇬🇧 There is a problem ?

[pseudo ravine]

Hey there. What happened when you received the error?

[gilded cairn]

The panel with the buttons delete, reopen and transcript doesn’t appear

[pseudo ravine]

Could you please go to the Dashboard > Panel Configs > Buttons > Delete Ticket > Send a screenshot

[oblique glen]

What should I do? There is 5 panels.

[gilded cairn]

I don’t know why but now it works

[fallow ingot]

Is it possible for them to view a new ticket that you open right now?

[oblique glen]

I'll try to open

[fallow ingot]

Alright

[oblique glen]

ohh it's okay now

thank youuu

[lunar parrot]

Is this possible?

[fallow ingot]

Yes it is. Just use the transcript command $transcript <@user> and ticket tool will send the transcript.

You would have to do that for each individual

[lunar parrot]

I do not want the Moderator chat included in the $transcript <@user> action, but I want it available for the Moderator's version of the transcript. That doesn't seem doable right now.

So I want the user (customer) to have the public transcript, but the Moderator to have the private chat underneath the Support ticket included in the user (Moderator) transcript

[fallow ingot]

Sorry it will only transcript the full conversation.

Wait, you mean under this section?

[lunar parrot]

Give me a moment, it looks like there have been changes to ticket tool that when I create a new ticket, I'm not getting the attached staff only chat to it. I'll look into options, re-enable it, screenshot and come back.

[fallow ingot]

Alright, no problem.

[jade topaz]

Question, when making the ticket, how can i add for people to do the format

like when they press on "create ticket button"

then a format pops up

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[fallow ingot]

Have a look at this ^^

@lunar parrot I didn't realise you were talking about threads.

[lunar parrot]

(Moving so inline support)

I answered my own question, apparently I can't include it T^T

[lunar parrot]

I thought it populated as an additional linked channel, I was wrong and that's on me. :/

[fallow ingot]

Maybe in the future but at this time it's not possible, sorry.

[lunar parrot]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[urban beacon]

Does someone knows how to enable the command "/claim"?

[fallow ingot]

Claiming is a premium feature.

[urban beacon]

Oh

Oh k ty.

[grim pumice]

Hello , how ?

[fallow ingot]

Are you looking to create custom emojis?

If you are, then emoji name where it says name and emoji ID where it says ID.

[broken tree]

Hey hey! Anyone can help understand if this can be edited as a text to put or not?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[broken tree]

After?

[fallow ingot]

You click the dropdown and and edit the message.

[broken tree]

Thanks a lot!

[iron night]

Gave +1 Rep to @fallow ingot

[grim pumice]

Hello

How can I add an emoji in this buttom

[fallow ingot]

$id <emoji>

$id

[humble sequoia]

<:TicketTool:557318988783419453>

[grim pumice]

same trouble

[fallow ingot]

You didn't do it right

That's why it isn't working

[grim pumice]

1m

[fallow ingot]

Ticket Tool told me to input this.

It should look like this

[fallow ingot]

nope

[grim pumice]

oh 1 minute

[fallow ingot]

Run $id youremoji in your server then copy and paste it into your message.

[grim pumice]

yup same result

[grim pumice]

this is the result

[fallow ingot]

Yeah, that's it.

Did you send the panel again or edit it?

[grim pumice]

how ?

I've edit the panel and used panel command

$panel 1

[fallow ingot]

That works.

Is the emoji from your server?

[grim pumice]

nope , another server

[fallow ingot]

If ticket tool isn't in the server which the emoji is from it might not work.

[grim pumice]

oh ok

i'll try

Ty , It works !

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[lunar parrot]

Is there a tutorial on how to make something similar to the #📌│automated-support channel? I'm stuck in figuring out how to avoid allowing the panel to create a ticket, but instead either DM responses or open an additional panel.
(it's neat, kudos to who made it)

[late spear]

I got a problem

And im the owner of the server

It worked before but its not working now 😦

[fallow ingot]

That’s actually @obtuse kraken

But no we don’t have any tutorials sadly

[fallow ingot]

Can you run $debug

[late spear]

Sry i didnt see

👀

[fallow ingot]

Ticket tool is missing Manage Roles and Manage Channels in that the tickets🎟️ channel

Enable those permissions for ticket tool to work

[late spear]

Umm how will i do that ?

[fallow ingot]

Go into the channel permissions

[late spear]

Ye

Oh ok

[fallow ingot]

Did you find it?

[late spear]

I did but still not working

[fallow ingot]

What’s the error

[late spear]

Lemme debug again

[fallow ingot]

Strange

[chrome pike]

I just bought Premium. But not sure what to do???

[fallow ingot]

Two minutes @late spear

[fallow ingot]

Well.. what are you trying to do

[chrome pike]

Add it to my server, set it up

And not sure where I get my premium code

[late spear]

Okaay

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[fallow ingot]

Have a look at these @chrome pike

[chrome pike]

No Like idk what to do, where do I redeem premium?

Cause I just bought it

[fallow ingot]

If you purchased through Discord it’s automatic

Just go to your servers dashboard

[chrome pike]

But its not showing. Plus I dont have the premium bot in my server

[late spear]

Ping when answering pls aaron

[chrome pike]

I am there, What do I do?

[fallow ingot]

What does it say under premium status?

[chrome pike]

Linked Subscription.

How do I invite the premium bot though? THats what I need.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[fallow ingot]

@late spear I’ve had a look all the permissions look good, the required ones anyway. This shouldn’t be required but it’s completely up to you, if you can try and give administrator and see if the issue still continues?

[late spear]

wait i came

yea sure

it worked tysm

@fallow ingot ty

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

It’s possible that the category tickets 🎟️ is missing the ability to manage channels, fixing this would mean you could disable administrator.

[gilded verge]

@lusty matrix, please don't ping, just wait for help (rule 4 on #📂│information)

Panel Configs->Permissions->Edit closed Ticket Owner Permissions->View Channel to ❌

[thorny tundra]

if we have the premium bot, can we kick the normal bot?

[severe path]

If you switched to the premium bot, yes

[thorny tundra]

okay, thanks best supporter

[iron night]

Gave +1 Rep to @severe path

[sour cipher]

السلام عليكم

[jade topaz]

hi

so how do i create multiple buttons on 1 ticket?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[chrome pike]

How do I do this?

[jade topaz]

oh oook

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[chrome pike]

Wait will that just do this?

[fallow ingot]

No

[chrome pike]

nvm I get it

[fallow ingot]

This is how you create a drop-style ticket

[jade topaz]

is it possible to copy old panels?

oh nvm i found it clone

[chrome pike]

my stupid security bot just kicked ticket tool premium. Can I have the invite?

[fallow ingot]

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

[jade topaz]

how do you everyone ping on tickets

[fallow ingot]

@everyone

[jade topaz]

how do i make a transcripts channel

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[gilded verge]

should help you :3

[jade topaz]

ty

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

how do i remove are you sure youd like to close this ticket

and jst make it delete it once you press close

[gilded verge]

in Generalyou need to turn off Two step Close (for confirmation) and Two step Ticket (to delete ticket)

[jade topaz]

ty

is there any way to change the ticket from numbers to users instead?

[rustic gale]

Panel Configs -> Ticket -> Ticket (Opened/Closed) Name

Use the {ticket.user.name} variable

[potent copper]

where do i get premium key

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[gilded verge]

@potent copper, you can get key for voting for a ticket tool or when you buy premium via

[onyx surge]

hello
I need help.
Multiple tickets cannot be created.
I also checked the settings on the dashboard.
It says "You have reached your ticket limit. Of the 1 tickets allowed on this panel, 1 ticket is already open".
what should i do?

[pseudo ravine]

Hey there. Are you wanting to increase the limit?

[silver herald]

I can't entry to my BOT

[late zodiac]

I have the option for write in my server what they are creating a ticket for, but I am unable to see what they write anywhere.

[jade topaz]

Guys, I want a solution. I specified a specific role that can see the new open tickets, but this role did not appear to see the new tickets

[civic wagon]

Go to Dashboard > Panel Configs > Forms > Auto Display Form Results

[jade topaz]

yeah but when someone claims it it changes back

[vivid burrow]

How to turn on manage roles with ticket booth

[jade topaz]

Guys plz who can found a solution

[wild spire]

either disable it or put the variable you want.

[jade topaz]

@civic wagon

[wild spire]

wdym with “turn on manage roles”?

[wild spire]

do not ping staff.
Where did u specify the role in your dashboard ?

[jade topaz]

I selected the role that sees new ticks open but then won't adjust with me

I’m sorry for the ping staff 🙏🏻

[wild spire]

But where in your dashboard, did u set them as support team? additional role?

[jade topaz]

I put them in support team

[wild spire]

server name and role name?

[jade topaz]

Do you want my server? And role

If you want i wel send u the link

[wild spire]

the name of your server and the role you added that doesnt see it.
No link needed

[jade topaz]

My server name is ( URANUS HEAVEN)
And the role name is ( designer)

[wild spire]

you have 2 servers with this name

server ID then?

[jade topaz]

Okay

868525050884685844

[jade topaz]

This 868525050884685844

[wild spire]

You have 2 panels where you added them to both support team and additional roles.
Try removing them from additional roles and try again opening a new ticket.

[jade topaz]

How do I remove it from extra roles both to be ?

[wild spire]

Just press the X next to the role in additional roles

[jade topaz]

is this like ticket admins?

so they can see tickets aswell once claimed

[jade topaz]

okay i did it but when someone opend ticket it wel be seen all mempers to him ticket praivet

I want only the Role Designer to see the new tactics without showing it to all members

[daring juniper]

@wild spire Bro

[ruby oriole]

Hey I keep having this issue where it says the bot isnt active

Is it because I have to kick the free bot and add the gold one myself?

[broken tree]

Hey Support Team!
Another question:
I've put the support team roles here that will have access to the opened tickets, but still the new created tickets are not visible and the Moderator role is not added by default to the ticket view permissions.
What's broken here?

[jade topaz]

Its my problem to when I add the admin role to see the new ticket , but its not working how can we found a solution

[broken tree]

Yes, same! Let's wait for the support team to give an answer here.

[broken tree]

This is kind of getting emergency for our server, anyone around to help?

[pseudo ravine]

Hey there. Do you have multiple panels?

[broken tree]

Hey @jade topaz I could fix it with this option now:
When you make all the changes and add the support team roles, tap on Send button again check the channel where the automessage goes, and remove the previous one leaving the new one

[jade topaz]

Omg! Itss really working
Thank you and thank the god 🥺💗💗

[iron night]

Gave +1 Rep to @broken tree

[junior quarry]

Hello, can anyone help me??

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[errant pike]

Gave +1 Rep to @broken tree

niv

[junior quarry]

In marin Stage 35, not only my rewards were not given, but my gold was also reduced by 1200 ka

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dusty pier]

How can I do this with my bot

[stray bobcat]

That's a custom command.

[humble sequoia]

Custom Commands

Custom Commands are used to send a predefined response to your channels. Commands will only respond if the command itself is used, it will not function if you put the tag into a sentence.

To create commands, go to: Dashboard > Custom Commands > New. After creating and naming one, you can edit the command trigger and behaviors. Tap on the edit message button to edit the response of the command.

[dusty pier]

How do you do it though what command

[stray bobcat]

You create the command via that interface 😛 It's basically a pre-made response. You need to type the text you want in the embed editor on the page 🙂

[dusty pier]

How do I do that

Can you give me a example???

[stray bobcat]

Well, I don't know what example I can give you.. You literally have to type the text you want onto your keyboard 😛 I can show you one that I made for my server, where I do $support username, and it responds with a message, mentioning the user

in the specific case you referred to, we have programmed a message indicating the user that they are at the wrong place, utilizing the $tts tag.

[rancid pier]

i have a problem the ticket bot doesn't delete the ticket after click the delete button or using the /delete command

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[rancid pier]

with admin perms it didn't work

[pseudo ravine]

Hey there. Are you receiving some sort of error?

[rancid pier]

no

[pseudo ravine]

Could you please run the /debug command inside the ticket that isn't getting deleted?

[rancid pier]

did already

[pseudo ravine]

Alright

[rancid pier]

everything is green

[pseudo ravine]

Have you tried running ?delete?

[rancid pier]

only did the / command

[pseudo ravine]

Try running ?delete

[rancid pier]

nothing happens

[pseudo ravine]

When you used the /delete, did Ticket Tool respond with anything? Or did it say The application did not respond?

[rancid pier]

i get the message that the tickket will be deleted and then it disapiers but nothing happend

[pseudo ravine]

Did all of the messages get removed?

[rancid pier]

yes

[pseudo ravine]

Could you go to the Dashboard > Server Configs > Server Storage Options > Is it enabled and is there a category listed?

[rancid pier]

yeah i had it enabled thank you very much for the help

[iron night]

Gave +1 Rep to @pseudo ravine

[rancid pier]

have a wonderfull day

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again Have a wonderful day too!

[lunar parrot]

I noticed that the announcement for the Custom Commands had a link to Arguments, but when I follow it, it path's to a Github and a document that either I don't have access to or isn't available. I also can't find anything on the Docs about Arguments either.
https://docs.tickettool.xyz/ticket-tool-changelog#february-2023 leads to
https://github.com/Ticket-Tool/TTDocs/blob/master/panel-configs/custom-commands.md

I wanted to let you guys know incase I'm being capitol D big brain Dumb.

[real umbra]

There are open auditions to become moderators etc.?

[jade topaz]

is there a way to ban someone from opening a ticket?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

@jade topaz ^^

[jade topaz]

tyty

[unborn sequoia]

Hello! Please tell me in which section on the site you can translate these lines.

[humble sequoia]

User's issue has been solved in another channel.

[paper wadi]

Does anyone know how to make tickets automatically close after a period of inactivity? like 24hrs?

[fallow ingot]

This is possible with automation which is a premium feature.

[paper wadi]

fff

[pseudo ravine]

Do you need any support for Ticket Tool?

[paper wadi]

nah im gud thx

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

Then I would recommend to not talk in this channel

[jade topaz]

There is a way to put a perm in all tickets?

[pseudo ravine]

Hey there. Are you referring to current tickets? Or newly created tickets?

[jade topaz]

Newly

I want to put a role That I can see and speak in them

[pseudo ravine]

You can set an Additional Role by going to the Dashboard > Panel Configs > General > Additional Roles

[jade topaz]

Thx

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[jade topaz]

Hi I have a question I’ve made a form for applicants to fill out using ticket bot. I was wondering if it was a way to see the reason they opened a ticket.

Like is it a way to see the form they filled out once they finished it?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[narrow storm]

Someone can help me? I don’t know how manage who can like enter the ticket, because I just can do this by putting someone that is ADM, but doing this the people have total access because is adm, u know I thk

[pseudo ravine]

Hey there. Could you elaborate a bit more on your question?

[strange comet]

How do I get a ticket clam button?

[gaunt tinsel]

you have to buy premium

buy it yourself

[carmine ledge]

I'm poor

[pseudo ravine]

Hey there. Claiming is a premium feature

Not the place for this

[rustic gale]

Just make a few support team roles

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[lone kelp]

Hello

anyone know how to close ticket with reason

[timber kernel]

$close <reason>
Example:
$close Everything done, user is happy.

[lone kelp]

Ohh

[lone kelp]

i dont see the reason

[timber kernel]

You need to add {close.reason} to see it (in transcript message or closed message etc.).

[sturdy hawk]

Hi

Hi

[jade topaz]

i cant figure out how to create a ticket application for my discord server for stoneworks

[sturdy hawk]

Support Ki chai

[pseudo ravine]

Hey there, do you need support for Ticket Tool?

[sturdy hawk]

@pseudo ravine @pseudo ravine

[pseudo ravine]

Please don’t ping, it’s not needed

[hallow owl]

Help!! Someone has an issue making a ticket

[pseudo ravine]

Hey there. Could you please translate the message?

[rustic gale]

They're using an outdated version of the app and can't see the button.

Tell them to update the app

[cobalt radish]

pls help me fix this

@thorny tundra

[austere forge]

@cobalt radish

You've reached the channel limit on Discord, you need to remove it to avoid problems.

[cobalt radish]

how pls help bro

[lunar solar]

You have reached Discords channel limit of 500 channels, delete some channels

[cobalt radish]

pls help i don't know how

[lunar solar]

This is a Discord limit not a Ticket Tool limit and can't be increased

[cobalt radish]

pls share video i guess for help bro

[lunar solar]

Bro right click delete channel

for channels you don't need

[cobalt radish]

see i can't

[lunar solar]

This is the browse channels tab for Discord additionally if you don't have perms to delete channels you need to ask someone who does

[cobalt radish]

means how?

can i give u server invite then u fix?

[austere forge]

simply contact an admin and explain the problem

[cobalt radish]

how to contact bro?

[civic wagon]

@cobalt radish your server has reached the discord limit of 500 channels. Ask your server admin to delete unnecessary channels.

[cobalt radish]

ok let me try u guyz wait

[austere forge]

bro, just send a message to the admin

[cobalt radish]

i cannot see

[craggy geyser]

There is no point sending the invite here. Both as it got you muted, but also we can't do anything

[cobalt radish]

i was asking help admin bro

[craggy geyser]

None of us will have permissions to delete channels so joining does nothing

[cobalt radish]

ok bro calm down

[craggy geyser]

I'm calm. I'm explaining to you as you don't seem to understand so far

[cobalt radish]

sorry

[thorny tundra]

??

[lunar solar]

They intended to ping a support member please ignore

[ivory flare]

Hey! When I try to send the ticket tool message in a channel it gives me a error how do I fix it?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[lunar solar]

Give it the above channel permissions

[ivory flare]

Edit the role?

[lunar solar]

on the channel

add the ticket tool role

give it the above perms

server (role) perms and channel perms are different

if on mobile hold down on the chanel and click edit

[ivory flare]

Okay Thank you so much!

[lunar solar]

No worries

[ivory flare]

How do I change it from threads to channel?

[lunar solar]

Panel Configs --> Thread Style --> Enable thread style ticket creation

[ivory flare]

I don't see threads style anywhere

[lunar solar]

Are you on the dashboard?

[ivory flare]

Yes

[lunar solar]

scroll down

[ivory flare]

Ooo okay Thanks

[ivory flare]

Sorry for to much questions but how do I make it so it asks the reason before opening

I'm really sorry for bothering you to much.

[lunar solar]

Not a bother at all

Panel Configs --> Forms --> Enable Form --> Either:
Auto display form results on the ticket message as an additional embed.
or
Add the question variables to your ticket message, {create.form.x} (x being the number of the question.

--> Edit and add your questions

[ivory flare]

Thanks A LOT!!!!

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No worries

[ivory flare]

Ugh I'm sorry 1 more question I enabled claim button but it doesn't show

[lunar solar]

Does your server have premium?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

@jade topaz see above

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Did you upgrade via the white bot?

Then no if you kick the white bot your premium will stop working

[ivory flare]

No

[lunar solar]

If you in the future want to kick it then:

Cancel your sub
Wait the 30 days for premium to run out
Re-upgrade on gold
Then kick white

[lunar solar]

Claiming is a premium feature

[ivory flare]

Oo haha

[jade topaz]

heya! how can i fix this error? --> i use <@[my role id]> and it says 'undifined' and comes out as random numbers not pinging anyone.

[lunar solar]

<@&roleID>

or with ticket tool for roles you can just do:
{roleID}

[jade topaz]

ty!

[lunar solar]

[small widget]

Who can help me?

@timber kernel

[timber kernel]

Please don't ping staff and don't ask to ask just ask.

[small widget]

I donate to counter atack to 10 golden case I wait 24 hours and I got nothing in my account

Help pls

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sullen pendant]

Hi, when I’m trying to create a ticket for support in this server it just says “this interaction failed.” Anyone know how to fix it?

Never mind it works now

[dusty pier]

How do I use me code to get premium

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the Dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[fallow ingot]

^^

[dusty pier]

Thanks

Wait how I don’t have premium on here role

[fallow ingot]

You have it now.

[dusty pier]

Thanks

Thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

Tanks @jade topaz

[empty yacht]

Once a ticket is transcripted
do you have to download the file to view it
or is there a link located to where any able users are able to view it?

feel free to ping with a response as i may be preoccupied

[fallow ingot]

You don't have to download the transcript, ticket tool produces a link for you. All you have to do is set a transcript channel (shown below) or manually generate a transcript by running $transcript <channel or user ID> (of where you want the transcript to go)

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[nocturne otter]

How i do dis?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[fallow ingot]

^^

[nocturne otter]

Where can I find that

[fallow ingot]

All the information to find the settings is there, but if you have any additional questions feel free to ask.

[fallow ingot]

It’s under panel settings in the panel configs

[nocturne otter]

Where

[nocturne otter]

I need 2 how?

[fallow ingot]

You need to add another question

[nocturne otter]

How i can type the

@fallow ingot

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[fallow ingot]

You can only have maximum 250 characters for non-premium users.

[nocturne otter]

I can’t add massage

[green citrus]

my custom bot, does runs the message $delete but tickettool doesnt respond or delete the ticket wodering if i can get some help

@fallow ingot

mb

[pseudo ravine]

Hey there, you can go to the Dashboard > Server Configs > Bot > Add your bot's user ID

[green citrus]

Apricate it ALOT

[fallow ingot]

I can't read your screenshot so I don't know what's going on. Do you speak Arabic?

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[nocturne otter]

يب!

عربي؟

@green citrus

[fallow ingot]

You can open an Arabic ticket in #🎫│make-a-ticket and one of our team members will help you.

[nocturne otter]

#1131699239832010792

[fallow ingot]

You will have to wait for a response, none of our Arabic speaking support are online right now.

[golden brook]

Hello, is there any way to make that when a person opens a ticket, the bot posts a message that only they can see with a message that can be edited and with 2 buttons to decide if the person wants to continue creating the ticket or not?

[civic wagon]

Not really. But something similar can be done with the use of Forms

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[golden brook]

Looks like it can works. Is there a way to add here (imagen) something what they can read? no need be a question. Just something what they need know before open the ticket and to help they decide if really need open the ticket or not

[civic wagon]

You'll have to edit the question itself. You can put something like "Type YES if you'd like to create the ticket"

Just displaying the information isn't possible.

[golden brook]

I see, thanks for help.

[mossy valley]

How do i add multiple dropdowns to one?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lime basalt]

Interesting to know fine and good

[trim wind]

guys can any one give me solution , when any one make support ticket the bot tell him u don't have permission to use this

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[trim wind]

Number 2 when i made a support team only closed, the all members now can see the ticket

I want anyone can make a ticket and only who can see the supporters and those who made the ticket @rustic gale

[jagged obsidian]

how can i see me history tickets?

I mean all the tickets i opened across different servers

[civic wagon]

• Dashboard > Panel Configs > Permissions > Everyone Role Permissions > Edit Opened > View Channel

Similarly enable the view channel permission for Ticket Owner and Support Team (in case it's disabled)

[civic wagon]

You cannot.

[lone kelp]

How to make ping when theres ticket

[trim wind]

thx

[iron night]

Gave +1 Rep to @civic wagon

[lone kelp]

How to make ping ticket

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[civic wagon]

@lone kelp refer to the embed above ^

[lone kelp]

Okay thanks

[lone kelp]

Do you know how to get role id

[rustic gale]

Use the /id command

[lone kelp]

Thanks

[fallen depot]

how do i add a dropdown

[hasty garden]

How do i make claim button on mobile?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

@fallen depot,

[humble sequoia]

How does claiming work?

Our claiming feature allows your support team to assign tickets to a support member. With this feature you will be able to change the ticket's name, it's category and permissions! We highly encourage you to explore this feature by checking our Claiming Options Documentation

Note: This is a 💎 Premium exclusive feature.

[gilded verge]

@hasty garden,

[hasty garden]

Ty

[fallen depot]

thank you!

[iron night]

Gave +1 Rep to @gilded verge

[hasty garden]

It says this interaction failed

[gilded verge]

looks like permissions problem, could you please run /debug on your server?

everything looks good 🤔

could you please show screenshot of error?

[gilded verge]

it's because i used this command so you can't click there, but you can use #🤖│bot-spam or use help command on your server ^^

[hasty garden]

Kk tysm

Do i need premium for it

[hasty garden]

[gilded verge]

as in note, claiming is premium

[hasty garden]

Huh?

[fallen depot]

Is a placeholder text required because idk what that is..

[gilded verge]

placeholder is that what you can see before you click to expand menu, my example:

[gilded verge]

looks like there was misunderstanding, please ask again because im not sure what you meant 🤔

[fallen depot]

ty also, for this part of my second dropdown it doesnt give me a option for my panel, theres nothing when i expand it

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

ah because you need to choose panel for this category

[hasty garden]

Miroxik if i make u admin in my server can u do it for me?

[fallen depot]

what.

when i click it nothing pops up

[gilded verge]

Why do you ask for that? 🤨 Please read topic of this channel:

" ⚠️ We recommend that all support by server members are kept to this channel. Refrain from sending server invites or providing permissions to users not officially affiliated with Ticket Tool. We are not liable for any damages caused to your server due to these actions "

[gilded verge]

how many panels do you have?

[fallen depot]

how many of these?

[gilded verge]

exactly
like on my example in panel configs:

[fallen depot]

Ohhhh, ik wym now
I added another one

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

hello I bought the premium bot and I bought twice(?). I don't know why

can I get the refund for 1 of them?

[gilded verge]

as here mentioned,

" DONT select the same panel twice. Each option should have a different Panel "
so yup, you need more panels @.xxc. ^^

[fallen depot]

oh
also i added the dropdown but when i made a ticket to test i dont see it

[viral wasp]

How do I make one ticket so I can chose like click and select it.

[gilded verge]

Hey, to get refund, you need to contact with Discord Staff on: https://dis.gd/billing

[fallen depot]

@gilded verge

[gilded verge]

please avoid pinging anyone and wait for help ^^

[fallen depot]

Sorry

[gilded verge]

could you please show your dropdown? like one before

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

@viral wasp,

[gilded verge]

what's your panel name? this where you have dropdown

[gilded verge]

//now im not sure why i asked for panel name 😐

anyway, so when you create ticket, you can't see this channel, right?

[viral wasp]

how do I send it?

[fallen depot]

Should i resend the panel to my channel?

[gilded verge]

ooh, so you mean panel is not updated... yep, you need to update panel by yourself or send your panel to the channel again

[fallen depot]

ohhhh

[gilded verge]

just use Update button ^^

[viral wasp]

How do I send it?

send the dropdown thing

[gilded verge]

looks like i can't understand your question, please try again

[fallen depot]

thanks @gilded verge ill update it and lyk if it works i bet it most likely will

[iron night]

Gave +1 Rep to @gilded verge

[fallen depot]

It works but is there a way to have it to where its the normal ticket button and it shows the drop down in the ticket instead of the channel

Or is that feature not a thing or not avalibe yet?

[polar sapphire]

Imma need someone to give me the exact step by step to set up this bot in a server… i am about to cry

[gilded verge]

If I understand correctly, there is no way to have a button and a dropdown in the same message, and it's not the bot's fault, but Discord doesn't allow

um, now i think i misunderstood your question, so my next answer will be:
Dropdown you have for panels, not in message after ticket is created but since i didn't noticed this suggestion, you can go to #🤖│bot-spam and use s!suggest ^^

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@polar sapphire,

[polar sapphire]

I did it… i think 😂 thank you! ^

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[deep mason]

Anyone how to do giveaway tickey

And how it work

@iron night how to do giveaway tickey And how it work

[iron night]

Timeout/to

Timeout <User:Mention/ID> <Duration:Duration> <Reason:Text>
Timeout <User:Mention/ID> <Reason:Text> <Duration:Duration>
Timeout <User:Mention/ID> <Duration:Duration>
Timeout <User:Mention/ID> <Reason:Text>
Timeout <User:Mention/ID>

Timeout a member

Required permissions: TimeoutMembers/ModerateMembers or ManageServer

[green mirage]

If i want buy something i have this do someone know how to foxv

Fix*

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

what is giveaway tickey? 🤔

[polar saffron]

سلام عليكم

[robust sandal]

Peace be upon you

Arabic (ar) → English (en)

[polar saffron]

ar

Arabic (ar)

[fallow ingot]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fallow ingot]

@polar saffron ^^

[polar saffron]

هلا

[finite ember]

yo, something that isnt actually related to ticket tool, but ik u guys are good at support, and wanting to ask, where I can make my own bot w custom commands n stuff? like where's the easier (not botghost or stuff w watermark)

[fallow ingot]

I'm not sure where you can create a Discord bot without any costs or watermarks. Searching on Google might help you in finding suitable options that meet your needs. However, as you mentioned, your question isn't related to ticket tool, so please use this channel solely for ticket tool matters.

[lunar solar]

Where did you buy premium?

Thats not possible

The only place you can make new purchases for ticket tool premium is via Discords app directory or in a ticket in Discord via one of our direct methods

Yeah so you used a direct method to purchase

and used a redeemable code

[austere forge]

@lunar solar I guess he bought from this site
https://tickettool.xyz/premium

[lunar solar]

Yeah try pressing purchase lmao

[austere forge]

ohhh

[lunar solar]

lol

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

^

[last nova]

How do u make it so people have pic perms in the tickets

[austere forge]

In the ticket panel permissions, check this box

[last nova]

🥲 for some reason can’t find it

[fallow ingot]

Ticket Owner permissions

[last nova]

OHH THANK U

[fallow ingot]

no worries

[pseudo ravine]

Hey there. Could you please run the /debug command send the link it provides if it gives you one?

[narrow finch]

The same

I need to leave, I come in 8 hours mp me if you want sorry

[pseudo ravine]

Ticket Tool does not have the Send Messages permission inside the channel, that's why it can't respond

[pseudo ravine]

I saw it

[narrow finch]

How can hé get it ?

[austere forge]

Give administrator permissions directly to the bot ticket tool

[tawny tundra]

how do i @ a role in my ticket?

[pseudo ravine]

Go to the Channel Settings > Permissions > Add permissions for Ticket Tool > Mark Send Messages as ✅

[tawny tundra]

how do i setup the setting

[pseudo ravine]

Not recommended

[tawny tundra]

is it like <@rolename> or something like this?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[tawny tundra]

ty

[iron night]

Gave +1 Rep to @humble sequoia

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[jade topaz]

After hitting a certain limit of tickets in a category, my tickets starts to appear on the top of the Discord-server instead of the category. What can I do about that?

[pseudo ravine]

Hey there. You can add multiple categories for your tickets. Go to the Dashboard > Panel Configs > Category > Category Opened/Created > Add multiple categories

[jade topaz]

You're a lifesaver Jdog 🫶

[lilac pawn]

@lament sandal eee hello

@rustic gale

@mystic hound

Hello, I'm Ateş, I'm Turkish, so I wrote this with a translation, please can you help me by translating it, I don't know how to set up a ticket tool on my server, please help me I don't know English

Sorry

Well, I see, good day. Can you direct someone to me?

Ok

Hello, can someone who speaks Turkish or a Turkish person help me?

Merhaba Türkçe bilen biri yada türk biri bana yardım edebilirmi

[robust sandal]

Bu çevirmen botu aracılığıyla size yardımcı olabiliriz

English (en) → Turkish (tr)

[lilac pawn]

Nasıl

[lilac pawn]

Nasıl kullanacağım

[robust sandal]

How to use it

Turkish (tr) → English (en)

Ne kullanılır?

English (en) → Turkish (tr)

[lilac pawn]

Bana yardımcı olurmusun

[lilac pawn]

Bana yardım edin

Hey how to use it translate??

[lilac pawn]

Bana yardım edin tr en

Outsider pls help me how to use it translate

@robust sandal bana yardım edin

@rustic gale ?

[lilac pawn]

Heeeey

Pls help

[austere forge]

hey there, what you problem ? 🙂

[lilac pawn]

Ee pls dm

[lilac pawn]

I'm trying to set up an automatic ticket generator in ticket tool, but I can't, can you help me?

[austere forge]

"automatic ticket generator" what do you mean exactly?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[lilac pawn]

You click the button and it creates a ticket channel

[austere forge]

alright, just follow the instructions above to set up the ticket panel!

[lilac pawn]

Ok thanks

[iron night]

Gave +1 Rep to @austere forge

[lilac pawn]

Ahh

[austere forge]

It is necessary for the bot to obtain permission to send messages to the targeted channel

[winged bramble]

Hi, people in my server don’t seem to have permission to open a ticket

Or that’s what they are saying to me and idk how to fix this

[pseudo ravine]

Hey there. Could you go to the Dashboard > Panel Configs > Buttons > Create Ticket > Send a screenshot please

[winged bramble]

Ohhhhh

Yeah I figured it out, I should’ve looked through better when setting up

[pseudo ravine]

No worries

[blissful hatch]

can anyone help me out

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[mossy valley]

i've got drop downs working on my server but i want the dropdown selection to open the panel chosen before the ticket is created

[civic wagon]

Could you please elaborate on "open the panel chosen before ticket is created"

[austere forge]

hey there, what you problem 🙂

[mossy valley]

Dropdown boxes work, so i select the option but it instantly opens a ticket, i want it to open the chosen options panel so that details can be shown prior to them choosing to open ticket

[civic wagon]

If I'm getting it correctly, you wish to show the panel message that contains information regarding that specific panel, and then open the ticket?

[mossy valley]

yes

[civic wagon]

Unfortunately that isn't possible. You can either put all the information about the panels in the main panel message on which multipanels are linked, or in the Ticket Message

You could also make use of forms to show information. This isn't what its intended purpose is, but you could do that as an alternative

[mossy valley]

I want it to basically work how your automated support works

[storm bone]

brasil???

eu so do brazil e tenho um poblema

[civic wagon]

That is a completely different bot and only meant to display information. You cannot do something exactly like that using Ticket Tool

[robust sandal]

I so do Brazil and have a poblema

Portuguese (pt) → English (en)

[mossy valley]

you have a different bot running tickets on the ticketbot discord?

[civic wagon]

#📌│automated-support doesn't let you create tickets. It only shows information.

You can create support tickets from #🎫│make-a-ticket

[mossy valley]

oh

is there a way to mimic the functionality to an extent?

[civic wagon]

• Display information of every panel on main panel embed (just like in #🎫│make-a-ticket)
• Display information in Ticket Message
• Use forms feature

I can only suggest these 3. However feel free to create a support ticket in case they have a better option

[mossy valley]

Can you elaborate on how i could use forms feature to complete what im trying to do?

[civic wagon]

Just to make sure, you're familiar with the forms feature, right?

Else I'll explain that bit too

[mossy valley]

Forms is pretty straight forward which is why i'm curious as to how i could accomplish it

[civic wagon]

Simply typing in all the information in place of a question. You won't be able to format it like on discord however. That's what I'm thinking of

Actually uh, I take it back. It seems like there's a character limit too in the question field

[mossy valley]

Yea was just about to say

[civic wagon]

Well, this is what I had thought of but welp.

[mossy valley]

That would work if it allowed more information!

like what im looking for is basically a 2 step open

[civic wagon]

I'll suggest more character limit to the dev

[mossy valley]

similar to 2 step close

[civic wagon]

I can only help this much. Apologies. Feel free to open a ticket from #🎫│make-a-ticket

[mossy valley]

Thanks for your help, I will

[blissful hatch]

my game keeps lagging and i’m in nae

[timber kernel]

You are on the wrong server. This is the support server for the ticket tool bot.

[blissful hatch]

huh

[dry tiger]

Help

[austere forge]

hey there what you problem ?

[dry tiger]

I don't remember the commands to make a panel with ticket tool

[austere forge]

alright, use /setup to start configuring tickettool

[dry tiger]

Okey

Thank you

[austere forge]

no worries

[cursive scaffold]

كيف اعرف كم مستواي في العبة

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pseudo ravine]

@cursive scaffold اقرأ هذا ^

[cursive scaffold]

المطلوب سماح

[pseudo ravine]

هل هذا يتعلق بأداة التذاكر؟

[cursive scaffold]

اسمحلي

[pseudo ravine]

هل تحتاج إلى أي دعم لبوت أداة التذاكر؟

[cursive scaffold]

نعم

[pseudo ravine]

عندما قلت المستوى ، هل تقصد مستوى الإذن؟

[cursive scaffold]

لالا

فل العبة داخل اللعبة

Smp

[pseudo ravine]

ما زلت غير متأكد مما إذا كان هذا يتعلق بـ @pseudo glen

[cursive scaffold]

خصني بوت

[pseudo ravine]

فهل تحتاج إلى مساعدة بخصوص @pseudo glen؟

[cursive scaffold]

نعم ملقيتش ليبوت

تاوع سارفر نتاعي

[wind hornet]

أهلًا، كيف يمكنني مساعدتك في حالة سؤالك يخص البوت بشكل مباشر.

والبوت ما عنده يا بعدي لعبة، هو بوت تدير فيه خادمك بشكل أفضل عن طريق خاصية التكت.

[prisma narwhal]

is it possible to also purchase ticket tool premium lifetime?

[pseudo ravine]

Hey there. There used to be an option for that, but I believe it's not available anymore

[prisma narwhal]

okay, thats a shame i would rather buy lifetime instead of a monthly subscription

[naive siren]

أهلاً
اريد معرفة كيف اجعل البوت يرسل بعض الاسألة الى الشخص قبل فتح التذكرة

@wind hornet

@pseudo ravine

[pseudo ravine]

Sorry

[pseudo ravine]

من فضلك لا تذكر الناس للدعم

[naive siren]

اسف 👍🏻

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[naive siren]

هل يمكنك مساعدتي؟

[pseudo ravine]

اقرأ هذا ^

[naive siren]

Oh thx

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[prisma narwhal]

will that ever come back maybe ask someone if that is still possible?

becasue i would highly prefer that....

[jade topaz]

I need help

[pseudo ravine]

I'm not someone who would know, sorry

[jade topaz]

How do I get auto roles

[prisma narwhal]

you know who can help with that?

[pseudo ravine]

You can make a support ticket in #🎫│make-a-ticket and ask

[pseudo ravine]

Hey there. Are you asking how to get roles in this server?

[jade topaz]

No in my server

[pseudo ravine]

Ticket Tool does not give autoroles

[jade topaz]

Ik

I wanna know what bot does give them

[pseudo ravine]

This is not the server to ask

[scenic plinth]

Doing a quick Google search will help you with your inquiry

[old cradle]

Ticket tool Is not working in my Discord Server it’s says invalid body part

[clever pelican]

what do i put in so that it shows the emoji i added to the server on the ticket embed?

like this?

[dusky cobalt]

How i can make this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[dusky cobalt]

i need premium version?

[pseudo ravine]

Read this ^

[dusky cobalt]

@pseudo ravine i doing this

how make this

bot answer and i see what i write in forms u know what i mean

[pseudo ravine]

There's no need to ping. But isn't that what you just did?

[dusky cobalt]

when i use forms bot dont send my answer

[pseudo ravine]

Did you read this?

[dusky cobalt]

he just send this

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[dusky cobalt]

okay i doing everythink ty for help

i can add pics ?

[tranquil schooner]

How do I change this writing?

[tranquil schooner]

and
How do I log?

[elfin lion]

hello i need some help, i am trying to make it so my senior admins can see all the tickets that my trial admins/ admins claim

[rustic gale]

Add the role to Additional Roles

(You will also have to close and reopen any existing tickets so that the permissions are refreshed)

[austere forge]

This message can be changed from the bot dashboard

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[rustic gale]

That's going to require premium

The pretty embed requires premium at least

The buttons are just from attached panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

Panel Configs -> Panel -> Edit Panel Message -> Embed Editor

[tawny tundra]

do i lose my premium role after i unsubscribe the premium bot?

[rustic gale]

Yes

[mellow rock]

السلام عليكم

كيف اخلي زر الاستلام ضاهر؟ حاولت اشوف طرق وماقدرت

وكيف اخذ رتبه شراكه/بارتنر دام معي مجتمع كبير

[robust sandal]

Peace be upon you

Arabic (ar) → English (en)

[robust sandal]

How do I remove the receipt button visible? I tried to see ways but I couldn't

Arabic (ar) → English (en)

[robust sandal]

And how he took the rank of partnership/ partner as long as I have a big society

Arabic (ar) → English (en)

[green helm]

Hey how can I change the message in the panel?

[jade topaz]

how do i do that

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[slender minnow]

Dashboard > Panel Config > Panels option > Edit panel message > Dropdown near the embed editor

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[tawny halo]

How can i reset ticket number marking to 0001?

[green helm]

I didn’t find it

[slender minnow]

go to your panel config and look for an option called Panel

[slender minnow]

There is an option below your panel name called Count, you can set the count from there

[green helm]

Yeah after

[slender minnow]

click the option called Edit Panel Message

[green helm]

I can’t write on message content

[slender minnow]

click here
https://i.imgur.com/SYTRhgR.png

[mellow rock]

@jade topaz

[frail crow]

Hey. We keep getting these pop ups eventhough we have admin permission and the right roles

[frail crow]

Could anyone help us out

[lunar solar]

do /debug in #ticket-transcripts

[frail crow]

Its not really working

[errant pike]

SOS

[tranquil schooner]

How do I log?

[lunar solar]

sorry 2 secs

[lunar solar]

It can't see the channel

Need to give it View Channel ✅

[frail crow]

That worked thx

[iron night]

Gave +1 Rep to @lunar solar

[frail crow]

I still have this isue

Wheb i close the ticket

I do the option to get the transcript

Or to delete

https://discordapp.com/channels/509192800865353738/662692902245498910/1132251079304810506

[jade topaz]

I have the permission turned on though...

[lunar solar]

run /debug

[lunar solar]

run /debug in that channel

[jade topaz]

It's asking for embed links permissions to run /debug..

Giving it administrator permissions fixed it.

[pseudo ravine]

Giving administrator is not recommended

[jade topaz]

Why?

[lunar solar]

yeah thats fine I just want to see the debug report

[lunar solar]

The bot is missing those permissions to the channel #bot-commands

See edit channel and give it those perms

[pseudo ravine]

I’ll let Lupus answer, since he’s currently helping

[lunar solar]

You can I'm busy anyway

[pseudo ravine]

Oh, alright

[jade topaz]

Oh I see now, thank you.

[iron night]

Gave +1 Rep to @lunar solar

[pseudo ravine]

It’s not required to give administrator, it can work just fine by giving role and channel permissions

[frail crow]

I did

[frail crow]

This is the link

[rustic gale]

It's failing to close the ticket because it's missing permissions

Specifically, it's missing the Administrator permission

Which it needs because you want to deny the Manage Permissions permission to your support team

So either make Manage Permissions neutral or make the bot Administrator

[real owl]

Heya i have a question. im trying to setup tickets with dropdown menu. How do i have multiple selections for different tickets

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[real owl]

oo

[swift raft]

Why can't I edit the message? It wont let me type or edit anything..

[pseudo ravine]

Hey there. The standard Ticket Tool bot has a character limit

[tawny tundra]

how do i set tickettool to dm the guy who open ticket when they close the ticket

like a ticket transcript , the bot will dm to that guy

nvm i found it

[cursive scaffold]

يخصني سارفر سامب ا

[austere forge]

good for you ?

[dapper island]

i have a problem

[austere forge]

hey there, what you problem

[dapper island]

when i enter its keep crashing

and i activated that setting

like i stay in the game 30 seconds and then its crashing

what do i do?

[austere forge]

You are on the Ticket tool bot support server sir

[dapper island]

yeah but on the main server nobody is responding

[austere forge]

Unfortunately we won't be able to help you, as this has nothing to do with the bot Ticket tool

[delicate canopy]

.dep

!buy robux

[fallow ingot]

No robux here, just tickets

[winged bramble]

Hi, my server members are saying they don’t have permission to open a ticket

[pseudo ravine]

Hey there. Could you please go to the Dashboard > Panel Configs > Buttons > Create Ticket > Send a screenshot please?

[pseudo ravine]

Do you have multiple panels?

[winged bramble]

i do

in like a merged panel

[pseudo ravine]

Do you know which panel they can't open tickets for?

[winged bramble]

all of them

[pseudo ravine]

Go to the Server Configs tab, do you have any Blacklisted Roles?

[winged bramble]

I have one merged panel that has 3 types on, and one completely seperate panel

that was it

amazing thanks a bunch

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[delicate canopy]

.

[warm wadi]

hi

why i can not change the embid color hex ?

i am premium already

[muted canopy]

I cant setup

Can someone help pls im on mobile

[wind hornet]

You must go go to https://tickettool.xyz/manage-servers, then go your server and click on "Manage" after that go to the "Panel Configs" section then "Moderator" and select "Moderator Message" click on the embed and in the "Field Editor" option insert the code for the color

[wind hornet]

Could you please clarify your issue and what problem you are facing?

[fallow ingot]

It’s a premium feature

[muted canopy]

I cannot create the setup

It says app didnt respond

[warm wadi]

I CAN NOT CHANGE

[fallow ingot]

.

[warm wadi]

i pay 5.99

is it not premium ?

[fallow ingot]

Check ticket tool has permissions in that channel, you can check by running $debug

[fallow ingot]

So you have premium then?

[warm wadi]

yes it has

[fallow ingot]

$pc 701709330403033159

[humble sequoia]

Premium Check

I was unable to detect a premium server for @warm wadi.

Found 6 servers in total and 0 with premium and permission

[fallow ingot]

Seems like you have no servers with premium, if you had premium you’d be able to edit the hex.

[warm wadi]

i just pay 5.99

[rich fulcrum]

is it possible to make it so support roles can only claim 1 ticket at a time?

[fallow ingot]

What’s the server ID of the server with premium?

[fallow ingot]

Check you purchased it with the correct server

[muted canopy]

@fallow ingot ty for The help

[iron night]

Gave +1 Rep to @fallow ingot

[warm wadi]

970819080707792926

[rich fulcrum]

@fallow ingot do u know this?

[warm wadi]

yes is the correct server

[fallow ingot]

I’m getting to your question but there are people in this channel who have been waiting for support longer. Be patient.

[fallow ingot]

The server has an active subscription so try logging out and back in. Also, ticket tool is missing add reaction permissions. This is a required permission so enable it via ticket tool’s role.

[fallow ingot]

If you mean only one support member can claim 1 individual ticket out of all open tickets, no.

[rich fulcrum]

i mean like, if a support member claims 1 ticket, they arent able to claim another until that claimed ticked is unclaimed/deleted
is there some way to do that?

[fallow ingot]

Sorry that’s not possible

You can suggest it

But it’s not a current feature

[rich fulcrum]

Ok thank you!

[iron night]

Gave +1 Rep to @fallow ingot

[warm wadi]

@fallow ingot can we change the bot picture ?

[fading karma]

Hi, I bought a free trial of the ticket tool, when the time expires, the settings will go away.

[paper wadi]

does anyone know how to use the auto close tickets

if they have that feature i got premium recently

[paper wadi]

can anyone help?

[fiery birch]

every time im trying to open a ticket in server its sayin error to me plz help me

[pseudo ravine]

Hey there. You can setup an Automation by going to the Dashboard > Panel Configs > Automation

[pseudo ravine]

Hey there. What error are you getting?

Hey there. Could you please run the /debug command and send the link it provides if you receive one?

[fiery birch]

just a member that trying to send ticket

[pseudo ravine]

Hey there. Yes, all premium settings will be removed

[pseudo ravine]

Hey there. Please don’t mention anyone for support, especially a staff member. But you cannot change the bots profile picture

[pseudo ravine]

Your server has the maximum amount of channels. You will need to delete some channels before you can create more

[fading karma]

this is bad thank you

[iron night]

Gave +1 Rep to @pseudo ravine

[fiery birch]

and if im just a member

[cerulean sequoia]

can i set up a cooldown before someone is able to create a ticket again

[fiery birch]

what i need to do basiclly

[pseudo ravine]

Only the developer can change it, that’s why

[pseudo ravine]

Then you will need to tell a staff member of that server

[pseudo ravine]

Hey there. I don’t believe that is a feature

[cerulean sequoia]

bruh

how and why is that not a thing

[pseudo ravine]

It’s just not a feature. If you want to, you can make a suggestion

Run s!suggest (suggestion here) in #🤖│bot-spam

No worries

It seems like Ticket Tool does not have the “Attach Files” “Manage Roles” “Manage Roles” “Manage Messages” inside that channel

[olive parcel]

yo i created a ticket bot but noone accept me can create a ticjet

idk what im supposed to do

[pseudo ravine]

So it’s working?

[pseudo ravine]

Hey there. Are they receiving any error?

[olive parcel]

yes it says they don´t have permission

but they should u mind joinin a call?=

[pseudo ravine]

Go to the Dashboard > Panel Configs > Buttons > Create Ticket > Send a screenshot please

[pseudo ravine]

Sorry, I can’t join a call

[olive parcel]

this?

[olive parcel]

ok

[pseudo ravine]

The Buttons area, not Panel, sorry

[olive parcel]

i got it sw

ty tho

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[jade topaz]

It was also the same with me!

[fallow ingot]

Your issue is being handled in a support ticket, if you answer that we can assist you further.

[tight goblet]

hey guys im having an issue where i have 500 tickets opened and cant open more tickets in my community is there a way i can fix this was thinking of cloning the panel and creating a different open ticket channel on my server but any suggestions

[pseudo ravine]

Hey there. That's a Discord limit, you must delete a channel before Ticket Tool can create another ticket

[tight goblet]

not sure i understand

[pseudo ravine]

Discord limits servers to only having a maximum of 500 channels, you cannot go above that limit

[tight goblet]

Damn but i have over 1000 members and need to have more ticket opened

[pseudo ravine]

You can use the Server Storage feature, instead of having Ticket Tool deleting and creating tickets, you can just re-use old ticket channels

Go to the Dashboard > Server Configs > Server Storage Options

[tight goblet]

how would this work i cant have members be in the same chat since their chat is confidential between agent and clietn

[pseudo ravine]

After the original ticket gets closed, all of the messages will be removed and the original ticket owner's permissions will also be removed

[tight goblet]

but the thing is we dont allow members to close their ticket since we run a 3pl service and they need to keep one ticket open for everything we have 500 active tickets rn cant just close them

[pseudo ravine]

Unfortunately this is the only way. You cannot have more than 500 channels

[agile trellis]

I want to make a drop down style ticket which i havve already created and i assigned themk to diffrent panels but how do I make it so that each type of ticket has a different support team?

[fallow ingot]

You edit the panels separately

[jade topaz]

How do i buy ticket tool premium with paypal ut wont work on discord

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[strong relic]

why when sometimes i close a ticket it doesnt organize it with the ticket number? It just puts it at the top while its for example ticket 150

[rustic gale]

Probably because the category's full

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[strong relic]

its not, i got a second category

[rustic gale]

Maybe both are full?

Maybe the second one doesn't have permissions correctly set up?

[inland crater]

Any particular way to use our own bot name/picture with ticket tool by chance?

[rustic gale]

Not possible

[strong relic]

none of them are full, the first category isnt even full it can still put the tickets there but it just appears on the top of the category and doesnt organize the ticket number

[hardy dust]

Hello but when I enter the transcript channel it says on ticket you didn't add transcript channel yet

Can someone help

[jade topaz]

is there a way to like close the ticket panel or somt

nvm

[rustic gale]

Well that's probably because you haven't selected a transcript channel

Do you know what the dashboard is?

[rustic gale]

At the top of the category? Not at the bottom?

That's weird.

[strong relic]

👍