🆘│community-support

[scenic cliff]

yeah, im talking about when they click it, it pings the staff member

any way to do that?

[vague cosmos]

You can't make a message after they cancel the close request.

[scenic cliff]

Alright

[edgy arch]

Is there a way to give a user a role if they make a ticket

and have it automatically removed after closing the ticket

[lunar solar]

Yes

Panel configs —> Ticket —> Ticket Open —> Add roles/Remove Roles

Same for close

However it’s a premium feature

[wraith vector]

preciso de ajuda pra ser desbanido no complexo rj, fui banido atoa pois tenho vip la !

[vague cosmos]

@wraith vector see below

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[languid forum]

How can I make different buttons to create tickets?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[languid forum]

that was quick

[vague cosmos]

@languid forum see above. 🙂

Speed is my third name. 😉

[languid forum]

Where exactly would this be?

[vague cosmos]

Where can I find this in the embed gives the answer to that question.

[languid forum]

Where can I find this

[vague cosmos]

At the dashboard.

[languid forum]

oops

[vague cosmos]

If you read the full embed, it explains where you can find it. ;P

[languid forum]

I thought the bot will send a message if i sent that lol

[vague cosmos]

No, it was a command I used.

[languid forum]

👍

[vague cosmos]

Did you have any other questions on this moment?

[languid forum]

That's all for now, ty

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vivid bridge]

Good morning, working with multipanels here, is there any way to rearrange the panel order?

[vague cosmos]

Hey @vivid bridge it depends on how you set the panels up at the multipanel section, that way the panels will show under the ticket message.

[vivid bridge]

Not quite following, I have all the panels attached but they follow the order they were created

[vague cosmos]

You've them attached like you can see here right?

[vivid bridge]

Yes

[vague cosmos]

The order you set them there, is the order you get them in Discord when you send the panel.

[vivid bridge]

the order resets though

[vague cosmos]

Did you save it first?

[vivid bridge]

No my point is whenever I make a change to the panel, it resets the order so I would have to redo that every time I push a new change to discord

I am asking if there is a way to renumber/order the panels so this doesnt have to be done each time

Specifically, reordering in here

[vague cosmos]

I don't think so, but I am also not able to reproduce it.

[vivid bridge]

If I use the order I want in the attached panels screen, and push to discord, its that order....however if I make any other changes in that panel and update again, that order is reset to the numerical order in the above dropdown

[vague cosmos]

Hmm, not sure about that. Might want to open a #premium-tickets and ask the staff for help with this.

[jade topaz]

Hello, i have a question

Is it possible i make it that the same ticket panel, with multiple button and to click one you need an role?

[vague cosmos]

Hey, it's not possible to require a role to use a specfic button if you use multipanels.

Your best way is to lock the specfic panel behind a different channel, which is role locked. @jade topaz

[jade topaz]

oh, I'm having plan on team and it will be annoying to have a channel for each ticket system, thanks for help

[vague cosmos]

You can always make a suggestion for it and no worries. Did you have any other questions?

[jade topaz]

No, my question are answered thanks

[vague cosmos]

Alright if you've any other questions in the future feel free to reach out.

[vague cosmos]

@last sleet هل يمكن أن تخبرني ماذا تقصد بالضبط؟

[last sleet]

لماذ لما اسوي فتح تذكرة ما يزبط معي

[vague cosmos]

هل قمت بإعداد الروبوت؟

[last sleet]

انا لا اعلم طريقه لاني لا أفهم الغة الانقليزي

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[vague cosmos]

من المفترض أن يساعدك ذلك في إعداد الروبوت.

[last sleet]

حسنا شكرا

[vague cosmos]

لا شكر على واجب. اسمحوا لي أن أعرف إذا كان لديك أي أسئلة أخرى!

[last sleet]

لا شكرا

[raven crow]

salut tout le monde

[wild spire]

Cc! Avez vous besoin d'aider?

[raven crow]

oui peut-tu m'aider a generer un ticket

[wild spire]

Pour generer des billets dans votre serveur ou comment vous pouvez generer un ici pour recevoir du support?

[raven crow]

oui car j'aimerais telecharger le cheat fortine et j'arrive pas on demande un ticket

[raven crow]

enfaite il sert a quoi le ticket?

[wild spire]

Nous sommes pas le serveur pour Fortnite; Vous devez ouvert un billet dans leur serveur

[raven crow]

ah daccod merci quand meme

[wild spire]

Normalement il a un panneau avec un bouton pour ou vous pouvez ouvert un billet.

un example est #🎫│make-a-ticket mais vous devez aller sur leur serveur

[drifting atlas]

Hello, I was wondring about the bot, trying to put it in a channel and I do /setup and it says failed?

[pseudo ravine]

Hey there. Could you please run the /debug command and send the link?

[drifting atlas]

https://discordapp.com/channels/509192800865353738/662692902245498910/1124476192444125204

[pseudo ravine]

Alright, it seems like it has the correct permissions. What error did you exactly receive?

[drifting atlas]

Oh, its working now!

[pseudo ravine]

Great, glad it is. Is that all you needed?

[jade topaz]

Czech

#🤖│bot-spam message
Jak to dostat

[shy badger]

when i press manage server on the website it redirects me to the same page. How do i fix this?

[shut bolt]

Hey there, we are aware of some issues with the dashboard and are working on them. Can you please try again a couple times for it to go through?

[shy badger]

I've tried that multiple times, but i'm having trouble with one server and not any others. The other ones work just fine.

[shut bolt]

Weird, can I have the server's name or ID?

[shy badger]

1064532622321143908
the servers name is 'Alterna'.

[shut bolt]

https://tickettool.xyz/dashboard/1064532622321143908/configs#pc-menu
Try accessing with this URL

[shy badger]

It brings me back to the menu again.

[shut bolt]

Really?

That's weird

Can you head to the server and run $debug?

[shy badger]

is this the one?

[shut bolt]

Ah I see the issue

You don't have permissions for seeing the server's dashboard

Wait

Yup that's the issue

You need to have one of the 3 things listed below

[shy badger]

OIC!! thank you

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top left corner on the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[shy badger]

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[shy badger]

wait one last question, how would the owner be able to higher someones permission level.

[shut bolt]

EIther by giving you administrator permission or by giving you a dashboard role as shown below

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 1, 2023, 12:32 AM

[jade topaz]

Who knows how to make a thing that says, why are you making this ticket?

With like fields

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[jade topaz]

what do i have to do to get it?

[oak arrow]

Hello, I would like to know how I can translate the bot's page into Portuguese (PT-BR)

[pseudo ravine]

This server is not support for @tepid island, you can ask in their support server

[pseudo ravine]

Hey there. I don't believe there is a way unfortunately

[shut bolt]

If you use Google Auto Translate feature there's a chance

It's not the best translation out there

but does a decent job

[pseudo ravine]

I don't trust it. lol

[shut bolt]

We used to have support for it directly on our page

Not anymore I believe

[pseudo ravine]

I don't remember ever seeing it

[shut bolt]

It was on the footer

[pseudo ravine]

must have been removed before I started talking/helping

[scenic plinth]

There is no automatic translation for the dashboard itself, though you can translate the docs page from Spanish which I know is relative to your language. (Though be warned this is probably outdated and likely easier to just translate the English page)

https://i.imgur.com/UHVYaDx.png

[pseudo ravine]

kenzy saves the day

[scenic plinth]

I realized I made the arrow a difficult color, that's my apologies for only now realizing.

[random plaza]

Hello, I need help with the page, when I press the word manager does not enter the configuration and leaves me where same, what do I do?

[pseudo ravine]

Hey there. Are you an owner or an admin of the server?

[random plaza]

i am admin

[pseudo ravine]

Could you please run the /permissionlevel command and send a screenshot of the response?

[random plaza]

Sure, wait a moment

[pseudo ravine]

No worries

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top left corner on the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[pseudo ravine]

You need one of the permissions listed above ^

[random plaza]

Thanks ^^

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[viscid prawn]

One message removed from a suspended account.

One message removed from a suspended account.

[shut bolt]

Use Ctrl + Shitf + R to hard refresh, that fixes it

[viscid prawn]

One message removed from a suspended account.

One message removed from a suspended account.

[shut bolt]

Feel free to #🎫│make-a-ticket and one of our support members will help you

[jade topaz]

how do i make so when ppl make a picket

ii get pinged

@shut bolt

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

See above @jade topaz ^

[jade topaz]

thank u

[viscid prawn]

One message removed from a suspended account.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 1, 2023, 4:11 AM

[olive wren]

I completely the yesterday's daily tasks and claimed the rewards but taskbar is not showing filled. What i have to do now

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cloud ferry]

it syas tiket tool is down?

[lunar solar]

Error message?

[cloud ferry]

like even when i try to do verification uit says try again

[lunar solar]

Yes can you show me the error message please

[lunar solar]

Tried doing verification in a different browser?

[cloud ferry]

Fixed it

I just did it on Pc instead

[cinder spade]

has anyone added this to their ticket transcript??? im looking in the docs but cant find it...

just the actual time part

[gilded verge]

this one can help you: #premium-support message

[humble sequoia]

Mr. Reed's issue has been solved in another channel.

[odd dove]

_
_
https://discord.com/channels/509192800865353738/1124076908800397312

Sure woulda been nice if this was actually answered instead of the lazy response they got...

[rustic gale]

It's a channel for reporting bugs

If you report something that's not a bug, you're going to get that response

[odd dove]

so then close and delete the post. because it would be incredibly useful to use that as FAQs..but i forgot this is discord...........

[rustic gale]

I'm not sure i see the utility of using bug reports as FAQs

[uneven bear]

Can I change the colour of that

[vague cosmos]

Dashboard > panel config > buttons > create ticket > choose colour from the drop-down

[uneven bear]

Thanks buddy!!

Thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

You’re welcome.

[spring forum]

Ticket tool is not working @vague cosmos

[vague cosmos]

Are you getting any error?

[spring forum]

Yes

[vague cosmos]

Try to resend the panel

Also I’m not sure why you had to ping me, for support.

[spring forum]

Your helper?

[vague cosmos]

Yes I help people, doesn’t mean you need to ping for support

[spring forum]

@jolly ginkgo Team

@severe path

[vague cosmos]

I told you to re-send the panel @spring forum.

[spring forum]

How

[vague cosmos]

Dashboard > Panel Config > Click the Send button at the top.

Third button.

[spring forum]

Ho thx ❤️ @vague cosmos and why tou don't have support role

[iron night]

Gave +1 Rep to @vague cosmos

[spring forum]

🥲

[vague cosmos]

1. Because there were no support team applications for the English team yet.
2. I am trying to become a proficient. 🙂
3. No problem, did you have any other questions?

[spring forum]

No good day

I just see😂 and can you me reason

[vague cosmos]

That is something we can't help with here, you'll need to contact support for that bot and request how you can avoid that, @spring forum.

[blazing siren]

Hello. Is there any option to block some role from creating ticket or set only allowed role to create to specific panel (not globally)?

[broken hollow]

Dashboard -> panel configs -> buttons -> create ticket button -> disabled roles

[blazing siren]

thanks @broken hollow

[iron night]

Gave +1 Rep to @broken hollow

[broken hollow]

You're welcome.

[rustic gale]

If you want only allowed roles to create tickets, you need to add everyone to the disabled roles.

[kindred timber]

How can i make that Someone can create a Ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

@kindred timber see here, that is how you setup the bot.

Let me know if you need any specfic help.

[willow vapor]

quick question, is there a way to automatically close\delete a ticket after a set time has passed ?

[vague cosmos]

You can with automations.

[willow vapor]

cool, i'll check it out .. thanks

is there a documentation for it

[vague cosmos]

The following will check for messages in a ticket by anyone and if there is none it closes after 6 hours. If a message is sent, the timer resets.

[willow vapor]

damn, you are awesome bro .. thanks a lot 🌹

[vague cosmos]

No worries, let me know if you have more questions.

@willow vapor https://docs.tickettool.xyz/dashboard/panel-configs/automation-options

[opal canopy]

Can someone help me? I'm adding the ticket bot, and it's all configured on my server, the only problem is that when someone opens a ticket, everyone can see it, it's not "private" the same way I've seen it on other servers...

there's one more thing, when I don't put all the server positions as "support team" they can't open a ticket, because it appears without permission.

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[pseudo ravine]

Hey there. You can add your Support Team role as an Allowed Role if you don't want to add them as a Support Team Role

[opal canopy]

I added with Allowed Role, but they have no permission yet

[pseudo ravine]

Did you add any Blacklisted Roles?

Dashboard > Server Configs > Blacklist Roles

[opal canopy]

No

[pseudo ravine]

Do you have multiple panels?

[pseudo ravine]

Could you please go to the Buttons and then go to Create Ticket and send a screenshot?

[opal canopy]

I'm brazzillian, donos = Owners, ADM = Admins, Moderador = Moderator

Sobreviventes = Survivors

[pseudo ravine]

Which role is your Support Team?

[opal canopy]

That 3 roles, survivor its the only that is the non cargo, just to open the tickets

[pseudo ravine]

And anyone of them can't open a ticket?

[opal canopy]

No, just the support team can

[pseudo ravine]

So which role can't? Just to clarify

[opal canopy]

Survivor

[pseudo ravine]

Add the Survivor role to Allowed Roles

But can I ask this question, is that your member role?

[opal canopy]

That is the allowed Roles?

[pseudo ravine]

This one

[opal canopy]

No, im Admin, but im with a friend that cannot creat

[opal canopy]

Yes, but if put them on there, they going to look to all of the tickets

[pseudo ravine]

I'm asking if the Survivor role is your member role. If it is, you don't need to add any Allowed Roles and don't need to have Support Team Only enabled

[opal canopy]

Yeah, survivor its the member role

[pseudo ravine]

That's not how it works. Allowed Roles in this scenario, only allow the member to create a ticket

[opal canopy]

I dont find Allowed Roles, where is?

[vague cosmos]

Hey - You want everyone to open a ticket right?

Not only the owners, admins and mods?

@opal canopy if that is what you want, you can also make sure not everyone sees the ticket too.

[tranquil palm]

hey this randmoly stopped working i've changed nothing and for some reason the cashapp logo appears as this

[vague cosmos]

@tranquil palm see below.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tranquil palm]

O my god i'm so silly ahha 😂 thank you

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[opal canopy]

yeah thats what i want

[vague cosmos]

Okay.

First: Dashboard > Panel Config > Buttons > Edit the create ticket one and make sure it looks like the first screenshot. Save the changes.
Secondly: Dashboard > Panel Config > Permissions > Everyone Role Permissions > Edit the Opened and Closed permission and make sure view channel is on ❌.

Checked earlier screens and you didn't.

[lucid fractal]

I have a question about how many different types of panels are we allowed in the free version of the bot?

[vague cosmos]

There isn't a limit as far I know.

Your only limit is the characters for the messages you create.

[lucid fractal]

My discord is going under a little overhaul and it is a discord for support for multiple games so I will need a bot that can keep tickets separate for different parts of the discord. Is this bot, if setup properly, something that it can do?

[vague cosmos]

Yea, you can set different tickets in different categories.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[lucid fractal]

Ok perfect. Thank you. I will be adding it to my discord soon.

[vague cosmos]

Awesome! Do you need an setup guide?

[lucid fractal]

I will come back if I'm in need of that. I have worked with the bot once in a different discord but I've been using another bot currently in my discord. But like I said changes are happening so I need to adapt with said changes

[vague cosmos]

Alright; if you want to get the best out of the bot premium offers you some nice extras.

[lucid fractal]

Cost is a factor right now

[vague cosmos]

If you run $vote in #🤖│bot-spam you can get it for free. 😉

[lucid fractal]

What options are available for premium only and how long do they last with each vote?

[vague cosmos]

Not sure about the exact time for voting, but the command explains that.

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[vague cosmos]

This are the premium perks.

[lucid fractal]

The automatic transcripts was probably the reason I went to the current bot for handling tickets but it only allows 3 panels.

[vague cosmos]

You can always save the transcript by hand.

@opal canopy just a check, how is it going?

[opal canopy]

Sorry, im gaming (league of legends)

Let me verify

[terse vale]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

@terse vale, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[terse vale]

If someone makes a ticket, the person with the rank of assistant cannot enter the ticket to answer the person

[pseudo ravine]

Hey there. Did you add the assistant role as a Support Team Role?

[terse vale]

تقريبا

[pseudo ravine]

ماذا تقصد ب "تقريبا"؟

[terse vale]

mostly

[pseudo ravine]

Did you add the role or not? If you didn't, that's no worries

[terse vale]

Yes, I did not add it

[pseudo ravine]

Then you can go to the Dashboard > Panel Configs > General > Support Team Roles > Add the assistant role

[terse vale]

شكرا لك

Thanks

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[fringe abyss]

how do I open tickets in other servers

[thick karma]

Hi, how can I make buttons without panels like in this server?

[tender totem]

how do i set up claim ticket

[pseudo ravine]

Hey there. You just need to click on the “Create ticket” button

[pseudo ravine]

Hey there. I believe they just removed the embed after sending the panel. If you’re on PC you can hover your cursor on the message and an X next the embed should pop up, click that and you can remove the embed

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[pseudo ravine]

@tender totem Read this ^

[thick karma]

thank you very much!"

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[tender totem]

so my ticket msgs have {@STAFF} but only one of the panels ping staff in the opened ticket how do I fix that?

[pseudo ravine]

You’ll just need to edit the Message Content on all the panels

Dashboard > Panel Configs > Messages > Edit Ticket Message

[tender totem]

I did they all have the same {@STAFF} in them but only one ticket type pings

[pseudo ravine]

Could you send a screenshot please?

[tender totem]

this would ping my staff role right?

[pseudo ravine]

Yes, but could you send a screenshot of the ticket message when it doesn’t ping?

[tender totem]

oh yes second

I have the staff role but it does not ping me or the others

[pseudo ravine]

Oh, I see. It doesn’t ping when the mention is inside the embed

[tender totem]

ohh ok so put it in the welcome part?

[pseudo ravine]

Yes

[tender totem]

Wonderful ok tysm

thanks @pseudo ravine 🙏

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[subtle zephyr]

is there a way to change tickets to @user name rather than number.

[delicate magnet]

Hello I have a question I was on the ticket tool page and have pressed something and now I have something activated for 7 days and I wanted to ask if this is free and after 7 days just goes away or if this costs money after the 7 days

and wanted to ask how I can end this

[pseudo ravine]

Hey there. You can change the ticket name when opened/created if you have Premium

[pseudo ravine]

Hey there. It seems like you pressed the “7 day free trial” button. You will not be charged after the 7 days. You’ll have to wait out the 7 days

[delicate magnet]

Okay can I use this now without what happens?

[pseudo ravine]

You can use the premium features until the trial runs out

[delicate magnet]

ookay if I now make a ticket system which runs with premium it will continue afterwards or will it be reset so that the premium things are not ther

[pseudo ravine]

It will be reset, so anything that was premium will either not work, or go back to how it was before premium

[jade topaz]

hello, i'm trying to get tickettool to ping my staff role when a ticket is opened. when someone opens a ticket however, it doesn't actually ping the role. any tips?

[pseudo ravine]

Hey there. Could you send a screenshot of the ticket when it's opened?

[jade topaz]

it's the same when it's just the normal ticket for members too it just doesn't ping the role

i've tried putting it outside the embed and both ways it just doesn't ping

[pseudo ravine]

Well, mentions don't work inside embeds, they must be outside

Are you sure Ticket Tool has the correct permission?

[jade topaz]

yes

it has all permissions

[pseudo ravine]

Could you please run the /debug command and send the link?

[ancient spindle]

My ticketbot will not respond, any tips?

[jade topaz]

i think i just fixed it! thank you so much tho

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

Hey there. What did you do when Ticket Tool didn't respond?

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[ancient spindle]

I made a bug report.

[pseudo ravine]

That isn't a bug, could you please say what you did when Ticket Tool didn't respond?

[ancient spindle]

Added ticket tool support to my server and neither did they respond.

[pseudo ravine]

Did you run a command? Did you click a button? What did you exactly do? It'll help me figure out the issue

[ancient spindle]

I didn't really do much but keep texting.

[pseudo ravine]

Do you need to setup Ticket Tool?

[ancient spindle]

Maybe.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[shut glacier]

can some one help me?

its says the applacation did not respond

[pseudo ravine]

Hey there. What did you do when you received the error?

[shut glacier]

I joined this

[pseudo ravine]

You joined this server?

[shut glacier]

yes

[pseudo ravine]

What did you do then?

[shut glacier]

i did /setup and it said the applacation did not respond

[pseudo ravine]

You used the command in this server?

[shut glacier]

no in my server

[pseudo ravine]

Could you please run the /debug command and send the link if you receive one?

[shut glacier]

okay

[pseudo ravine]

No worries, I saw the link. It looks like Ticket Tool does not have the permission to send messages in that channel. That’s why the application did not respond

[shut glacier]

Omg thank you so much

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[jade topaz]

Is it possible to have a custom made ticket tool?

is this something that you guys do?

[wild spire]

If you mean a custom bot/whitelabel.
Not yet, it’s a work in progress at the moment.

[jade topaz]

Yeah a custom bot, for ticketing though.

[wild spire]

yh then my second sentence applies. Our dev is working on it.

[unkempt stump]

A quick question, if I may: What permissions must someone have to manage the Ticket Tool on our server? 🤔

[vague cosmos]

To manage the bot you need to have administrator permission in Discord, dashboard access or be the server owner.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 2, 2023, 1:34 PM

[unkempt stump]

Dang.. I can't delegate access to someone who is not the admin? 😅

Ah! I can?

[vague cosmos]

You can, using dashboard roles (see above).

[unkempt stump]

Cool, thanks!

[vague cosmos]

No problem, did you have any other questions?

[unkempt stump]

Nope, I think that is it so far 🙂 Thanks a bunch!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries and if you've any other questions in the future feel free to reach out.

[hard briar]

How do I fix this? Members cannot create tickets when clicking the button.

[lunar solar]

Have you blacklisted a role in your Discord?

Server Configs --> Blacklist Roles

[hard briar]

Just figured it out, I think I accidentally enabled the "Support Team Only" option, just turned it off though.

[lunar solar]

Yeah turn that off

Should be good to go then

[dusty crypt]

I have an issue with members abusing tickets by opening and closing them, since its closed they are able to open another of the same kind. Is there a way i can have a cooldown for this?

[lunar solar]

If its just the same abusers you could setup a blacklist role and give it to them, would stop them from opening tickets at all.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[dusty crypt]

They happen to be multiple different people, looking more for prevention than punishment rn

[lunar solar]

There is no cooldown feature unfortunetly, the only cooldown is rate limiting on the free version with people opening tickets to quickly.

[pseudo ravine]

Hola. ¿Se refiere a crear un panel para que los miembros puedan crear tickets?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[pseudo ravine]

De nada, me alegro de haber podido ayudar. Si tiene otras preguntas/problemas, no dude en comunicarse nuevamente

[vague cosmos]

¿Para qué exactamente?

@jade topaz ^

$helpes setup

[humble sequoia]

Cómo configuro Ticket Tool?

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF:

[vague cosmos]

Creo que es más fácil de entender para ti.

[fading karma]

Hi, when opening a ticket, the ticket opens at the top, I want the ticket to be opened under the channel, how can I do it?

[vague cosmos]

del bot? Haga clic con el botón derecho > Cambiar nombre.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

@fading karma see above. ^

[fading karma]

I don't understand

[vague cosmos]

What don't you understand exactly from the embed?

[fading karma]

move the channel to the top when someone generates demand
I want it to open under the demand channel

[vague cosmos]

No te preocupes, feliz de ayudar!

[vague cosmos]

So you want the channels direct under the channel where the ticket channel is? Then you need to set the category and make sure both are in the same category.

[fading karma]

So you want the channels to be directly under the ticket channel? Yes, how do I do that?

[vague cosmos]

If both channels are in the same category follow this.

Using threads is also a option, but it requires premium.

[compact escarp]

Hi there :) Is there a way to change the green colour when you send a panel config?

[vague cosmos]

You can change the colour of the embed with premium.

[compact escarp]

Ah, okay thankyou <3 appreciate the speedy reply

[vague cosmos]

No worries, do you have any other questions?

[compact escarp]

Nope that is all!

[vague cosmos]

Alright, if you've any other questions in the future feel free to ask them.

@old pilot see below:

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[safe stratus]

Hi, Is there a way for when someone opens a ticket my mods can see it?

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[safe stratus]

TY!!

[livid nova]

Hello. For some reason, the votes on BotsForDiscord.com doesn't count if you vote after logging in, it's the second time that I got this scenario where I get disconnected from the website, log back in and don't get my vote registered.

[rustic gale]

I would recommend contacting them about it

[thin mason]

guys how to change the color of this

[thin mason]

.

[jade topaz]

Need premium sir

[thin mason]

bruh -;

ok ty for reply ❤️

[jade topaz]

❤️

[delicate magnet]

Can someone help me to do it exactly like this best in german

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[pseudo ravine]

@delicate magnet Read this ^

[steep bobcat]

https://i.imgur.com/f7KReuu.png

I'm wondering how to change that

I have a file with a custom image on it and idk how to put the url for it in there

cuz it keeps saying its from my folder and won't load the image

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > Ticket > Edit Ticket Message > Embed Editor > Field Editor > Bottom Left is the Footer URL which is what you're looking for

[steep bobcat]

can u check dms

[pseudo ravine]

I don't do DM Support

[steep bobcat]

damn

https://i.imgur.com/4zjuqd2.png

thats what happens when i drag it in there

[pseudo ravine]

Is that what shows when someone creates a ticket? Or is that in the Message Preview?

[steep bobcat]

https://i.imgur.com/66kwtX7.png

cuz it gives me that link cuz its a saved file that i have

message preview

[pseudo ravine]

Try creating a ticket

[steep bobcat]

alright thanks

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

In case you thought I meant create a ticket here, I meant create a ticket in your server to see if it works

[steep bobcat]

https://i.imgur.com/ThjI4Qo.png how do i make it so all those go in my transcript logs channel?

@pseudo ravine

[pseudo ravine]

Please don't ping for support. You can go to the Dashboard > Panel Configs > Transcript > Transcript Channel

[steep bobcat]

https://i.imgur.com/lHHmVjn.png

is there a way i can make it so there isn't a cool down or its way less?

[sacred leaf]

Hello

Im trying to add a role to ticket tool so they can deal with tickets but the only way the role has been able to so far is with Admin perms is there any way to Have the role not have Admin perms but them be able to type and deal with tickets?

[pseudo ravine]

Unfortunately you cannot, that's due to Discord Ratelimits

[jade topaz]

@sacred leaf refer to this guide 🙂

[pseudo ravine]

Hey there. You can add that role as a Support Team Role

Dashboard > Panel Configs > General > Support Team Role

[sacred leaf]

Thats the thing the role is on there but cant see the tickets

like at all

[pseudo ravine]

It'll give them access to newly created tickets, it can't give access to previously created tickets

[steep bobcat]

for some other discords its only 1 second like this https://i.imgur.com/s834hbd.png

[sacred leaf]

i just made a new ticket and asked the role if they could see and they cant

it says all the other roles up top when i click into the ticket but dosent have the New role im trying to add

[pseudo ravine]

It depends on what happens

[steep bobcat]

its just for renaming

renaming on my discord its 10minutes but others its 1 second

[pseudo ravine]

Do you have multiple panels?

[sacred leaf]

Just 1

[pseudo ravine]

Is your server premium or free?

[steep bobcat]

i fixed it nevermind thank you!

[pseudo ravine]

Go back to the Dashboard > Panel Configs > Permissions > Support Team Permissions > Send a screenshot please

[sacred leaf]

nvm i did have more than 1 panel thank you

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[pseudo ravine]

Was that the issue?

[sacred leaf]

Diffrent Panel

Ig someone else made a new panel and ive been editing that one

[pseudo ravine]

No worries

[sacred leaf]

and they didnt let me know that they made a new one

[pseudo ravine]

If you have any other questions/issues, don't hesitate to reach out again

[sacred leaf]

Thank you and i will

[pseudo ravine]

You're welcome

[steep bobcat]

how do i add certain roles to my multipanel?

so they can see and type in the ticket

[jade topaz]

lol i just did that it took like an houre

how do i add auto transcript

so every ticket transcripts

[gilded verge]

but you mean your moderators?

[gilded verge]

panel configs->transcript->enable auto save

[steep bobcat]

yes

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[jade topaz]

thx

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

How to add down style

[rustic gale]

down style?

[waxen talon]

heyy how to create ticket

[rustic gale]

Check out the Setup Guide in #📂│information

[silk crown]

so we have the right roles, and perms

but this keep showing up, but they have permission in the channel it is sent to

[scenic plinth]

Here are some things to try

If you have security extensions such as Malwarebytes, please temporarily disable the extension first and try the action you are attempting again. In such cases, you may need to refresh or exit the tab to reload the page correctly.

• Check your internet connection (Sometimes you may experience partial loading)
• Refresh your page.
• Mobile (Chrome): Drag down on the site / Open Google Settings and click the spinning arrow icon.
• Disable any extensions that may block JavaScript. Ensure "allow JavaScript" is enabled on your devices browser.
• Mobile (Chrome): Google Settings -> Site Settings -> JavaScript -> Allow -> Save & Done
• Clear app cache and browser cache
• Mobile (Chrome): Google Settings Privacy & Security -> Clear Browsing Data -> Clear Cache
• Mobile (Android Settings): Settings -> Apps -> Google/Chrome -> Storage -> Clear Cache
• Ensure your browser is updated.
• Try incognito mode (varies depending on the browser you are using)
• Try another browser and/or device.

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[celest tangle]

Hi, two days ago I paced an order for AP Fujin helicopter on the market, and I don't know what happened but the artcoins where deducted but the helicopter was not delivered, I have reported it but I hope they solve my problem
Current request status: 1832854

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

i unable to add dropdown style please help

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

@jade topaz see above. I’m going to work again.

[jade topaz]

still not workin

it show no reacrion no buttton

[vague cosmos]

#🎫│make-a-ticket

[jade topaz]

worked thanks

[iron night]

Gave +1 Rep to @vague cosmos

[jade topaz]

how can i add catogores to each panel ticket

[vapid slate]

Do we know if this is available with ticket tool? Where when making a ticket the user gets sort of a Form they have to fill out before the ticket is created.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[civic wagon]

@vapid slate refer to the embed above ^

[vapid slate]

Awesome thank you!

[hasty egret]

is it possible to have a command that can archive ticket like /archive for example, typing that would move that ticket where its typed in to a specific category?

[vague cosmos]

You can set a closed category or save the transcripts.

[hasty egret]

ok, will check that out

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

@hasty egret fyi

[hasty egret]

that one i know, but like manually moving it with a command? perhaps thats not possible

[vague cosmos]

I’m not sure about that.

[glossy crest]

yo guys, can anybody help to set up ticket tool?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

See above.

[jade topaz]

hey can i buy premium with crypt

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[pseudo ravine]

@jade topaz Read this ^

[jade topaz]

Bet ty also am I able to switch server if server gets termed?

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

I would assume so, but I would ask the Billing Team just in case

[jade topaz]

Alr ty

[pseudo ravine]

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[limber rampart]

I dont know how to change the "(ticket-0001)" or any other number

[jade topaz]

you can change it by going to Dashboard > Panel Configs > Ticket

https://docs.tickettool.xyz/dashboard/panel-configs/ticket-options#ticket-opened-channel-name

[limber rampart]

it's premium I think

[jade topaz]

yeah you will need premium 😦

[upper pilot]

how do i do it

[pseudo ravine]

Hey there. You can go to the Dashboard > Panel Configs > Buttons > Create ticket

[fading karma]

It doesn't say who opened the ticket, how do I fix it?

[jade topaz]

Do you want it to ping the user in the message?

[fading karma]

Yes

[jade topaz]

Dashboard > Panel Configs > Panel > Edit Panel Message

In the top box when you get to that page put ''{author}'' in the box, that will ping the person who created the ticket.

[fading karma]

I'm typing the channel name.

[jade topaz]

You want the ticket creators name in the channel?

[fading karma]

When someone opens a ticket, he opens the channel at the top, I want it to open under the ticket opening channel

[jade topaz]

Dashboard > Panel Configs > Category, then click on the 'Category Created/Opened' option and select the category you want the ticket to open in.

Make sure to save your changes and open another ticket to check if it works 🙂

[plucky niche]

How can I write a message inside the bot ..!

[vague cosmos]

What do you mean?

Where do you want to write a message exactly 'in the bot'?

@plucky niche ^

[plucky niche]

This is a message inside the bot

@vague cosmos ..

[vague cosmos]

Dashboard > Panel Configs > Messages > Edit Panel Message

There is a limit of chars you can use inside a embed with the free version of the bot.

[plucky niche]

Send the link please

[humble sequoia]

https://tickettool.xyz/manage-servers

[plucky niche]

Thanks

[vague cosmos]

No worries. Did you have any other questions?

[plucky niche]

No

[vague cosmos]

You speak Arabic right? See below if it's easier.

[humble sequoia]

رسألة لوحة التذكره

رسالة لوحه التذكره هو المكان الذى يمكن للاشخاص منه عمل تذكره
لتعديلها وجعلها افضل اذهب الى
Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[plucky niche]

@vague cosmos How to make a tiktok in rom..

[pseudo ravine]

مرحبًا يا من هناك. من فضلك لا ping أي شخص للحصول على الدعم. ما الذي تحاول فعله بالضبط؟

[plucky niche]

@pseudo ravine احاول فعل رساله داخل التكت

[pseudo ravine]

من فضلك لا بينغ. هل تريد تحرير الرسالة داخل التضمين؟ أو الرسالة خارج التضمين؟

[rich sable]

Cómo Multi Paneles

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rich sable]

thanks

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[tawdry harness]

Hi -- I wanted to ask and see what the DM function is? I saw it listed under Premium, but I couldn't find any configs that seemed related to it.

[gilded verge]

Hey, you found this option in Transcript, correct? so Direct Message Transcript means that the transcript will be sent to the user when the ticket is closed or deleted (depends of what is set)

[tawdry harness]

Got it! I had just read it under the premium features, I hadn't actually found any toggle for DM's haha. Thank you!!

[jade topaz]

The claim is not coming in my panel

Button to claim

[vague cosmos]

Hey @jade topaz, that is a premium feature.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vague cosmos]

Since you've premium, see above. ^

@onyx thorn nvm

[lunar solar]

@onyx thorn please run /debug in that channel

[severe linden]

running debug also doesnt respond so no commends sent to the bot responmds

[lunar solar]

Did you run the command?

[lunar solar]

2 secs while I check what perms are missing

[lunar solar]

You need to give ticket tool send message permissions to that channel

[severe linden]

i gave it all the ones it asked for wtf

[lunar solar]

To the channel mate

not the server

[severe linden]

i dident setup these channels so that explains it my bad sorry for bothering

[lunar solar]

Not a bother at all

But yeah give it send messsage

and good to go

[uneven zealot]

how do i get it to pop up here like in the channel

[jade topaz]

You mean how do you get the ticket panel to pop up?

[uneven zealot]

yeah

[jade topaz]

Dashboard > Panel Config | Then at the top you should see a blue send button, then choose the channel to send it in

[uneven zealot]

thank you now how do i send each tickets transcript to a privet channel??

[iron night]

Gave +1 Rep to @keen saddle

[jade topaz]

Dashboard > Transcript | Then make sure your ''Transcript Channel'' is the channel you want it in

[uneven zealot]

@jade topaz panle configs is it in there??

yes i see it

@jade topaz Ty man

[iron night]

Gave +1 Rep to @keen saddle

[jade topaz]

Happy to help ❤️

[uneven zealot]

give him all the rep

[languid badger]

HeyHou 🙂
does anyone know where to find the ticket archive in the deashboard? So where you can see all created and deleted tickets?

[pseudo ravine]

Hey there. There's no such thing as a ticket archive. The only way to see deleted tickets are the transcripts

[languid badger]

that means if someone has accidentally deleted a ticket without transcript it, I can't find it again?

[pseudo ravine]

Unfortunately not

[languid badger]

that is bad

[pseudo ravine]

But since you have premium, you can have Ticket Tool auto save the transcript after the ticket closes or deleted

Dashboard > Panel Configs > Transcript

[languid badger]

thx mate 🙂

[vivid bridge]

Is there a way to prevent a ticket owner from closing a ticket?

and just allowing support roles to do it

[jade topaz]

Make the close button support team only

[vivid bridge]

Ah I already had that selected

Maybe the ticket was created before I had it selected

[jade topaz]

yeah make sure to update your panel too just in case 🙂

[pseudo ravine]

Not needed

[vivid bridge]

haha that must have been it, I thought thats what that option did 😛

will it apply to already open tickets in that category?

[jade topaz]

no sadly not, just newly created ones

[vivid bridge]

yeah thats why it didnt work for me previously (duh)

[jade topaz]

all good 😉

[vivid bridge]

thanks!

lol thanks @jade topaz (according to the message haha)

[iron night]

Gave +1 Rep to @keen saddle

[jade topaz]

Happy to help ❤️

[jade topaz]

i'd like to find out how to do this kind of thing with ticket tools i have prenium

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

Is it possible that users run command to open tickets without panels?

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[jade topaz]

Awesome!

[native talon]

how do i make it to where ticket tool pings a role when a ticket is opened

[jade topaz]

Dashboard > Panel Configs > Messages > Panel Message | Replace the {Role ID} with the role ID that you want to ping

[native talon]

what abt claiming?

[jade topaz]

what about it 😁

[native talon]

like how do i set it up

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[native talon]

tysm

tysm @jade topaz

[jade topaz]

Happy to help ❤️

[fiery steppe]

hello may i ask how to cancel subcribe

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[old prawn]

Can't log in to website panel keeps throwing a 404 error

[humble sequoia]

https://tickettool.xyz/manage-servers

[vague cosmos]

Try that link. 👍🏻

[old prawn]

It connects to my discord and I click authorize and I get this

[vague cosmos]

Back to home?

[old prawn]

Tried it

Been trying to login for 3 hours lol

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top left corner on the Dashboard page
You will possibly need to relog. Look below to see the steps on how to relog.

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[vague cosmos]

Try that.

If it doesn’t help, #🎫│make-a-ticket

[old prawn]

Nope lol

[civic wagon]

try another browser

[jade topaz]

Is there a way to adjust the trigger alias for each of several specific ticket panels?

It appears that typing $new or $ticket opens the first of all ticket panels I've created.

How does variable 'reason' work in this case?

I've also set specific categories but when I use command style, it does not open the ticket under the specific category but instead at the top.

And I've created forms but the forms do not pop up first when using the command style approach.

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[jade topaz]

Yes, I've followed and used this setting accordingly but it still fails to open the ticket under the specified categories.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jade topaz]

I'm not sure this is helping.

Could I use a human staff to talk to please?

[vague cosmos]

Check the category perms

[jade topaz]

The category permissions are set invisible except to admin viewing-wise - all other perms are default and neutral. And I've assigned the role 'bots' to Ticket Tool bot and this role 'bots' has 'admin' perm enabled.

[vague cosmos]

Otherwise #🎫│make-a-ticket as I can’t do more at work

[jade topaz]

I've consulted the ticket accordingly. I thank you and appreciate your time.

[iron night]

Gave +1 Rep to @vague cosmos

[mossy viper]

can i just say the support on this server is amazing!

[civic wagon]

So are you!

[jade topaz]

Salut tout le monde comment ont met mes ticket comme sa svp pour mon serv

[meager vessel]

Hey guys

How can I see the received messages sent on ticket tool?

[jade topaz]

hi how do we put the tickets to choose from please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

Drop-down / Menu Déroulant

Le Drop-down menu (menu déroulant) remplace les boutons du message sur votre panneau et crée un menu déroulant avec tous vos panneaux. Pour le mettre en place, allez à Panel Configs et sélectionnez votre panneau principal. Alors, allez à DropDown style.

<:Numbericons1:1018864164032225340> Activer 'Select style'

Premièrement vous devez activer Select Style. Ensuite, vous ajoutez un élément dans l'éditeur de menu Drop-down. Vous pouvez maintenant commencer à éditer votre menu Drop-down!

<:Numbericons2:1018864168041971712> Personnalisez votre menu Drop-down

Chaque ligne de l'éditeur de menu Drop-down représente une ligne du menu Drop-down sur discord. Vous pouvez ajouter d'autres "éléments" en cliquant sur

Commencez par sélectionner un panneau dans select a panel. C'est le panneau pour lequel cette option ouvrira un ticket. NE sélectionnez PAS deux fois le même panneau. Chaque option doit avoir un panneau différent. (obligatoire)

Ensuite, vous pouvez mettre un titre dans Display. C'est le titre de cette option et il apparaît dans le menu Drop-down. (obligatoire)

La Description peut être définie, elle apparaît en gris sous le titre et donne une description supplémentaire. (optionnel)

Finalement, vous pouvez sélectionner un emoji dans emoji, qui sera affiché devant chaque option. Vous pouvez entrer manuellement l'ID d'un emoji ou le sélectionner avec le sélecteur. (optionnel)

⚠️ Problèmes courants

• Le panneau n'a pas envoyé ? Vérifiez que vous avez choisis un emoji valide.
• Une option ne s'affiche pas? Vérifiez que vous n'avez pas choisis le même panneau pour deux options

[jade topaz]

@jade topaz Veuillez utiliser ce qui précède comme guide. ^

[jade topaz]

How do you mean?

[jade topaz]

J’ai pas compris

[jade topaz]

Je fais sa?

[neon yarrow]

Hey I am having a problem with my server bot!

[jade topaz]

Oui, suivez cela pour que vos billets ressemblent à ce que vous avez dit

[neon yarrow]

Huh

[jade topaz]

Does TicketTool have access to that channel & have permissions to send messages?

[neon yarrow]

It has all permission

[jade topaz]

Try running the /debug command

[neon yarrow]

I did said same thing over and over

[jade topaz]

Are you sure the bot has all the permissions?

[lunar solar]

Not overtaking just providing additional info you can't see, I will let you continue support 🙂 (See attached image above as a result of users /debug)

[jade topaz]

Make sure the TicketTool bot has permissions to “Send Messages” in that channel.

[neon yarrow]

Well @jade topaz There might be something wrong with your system

Proof

[jade topaz]

In the channel* not in the roles tab

[neon yarrow]

Check time at top

[lunar solar]

The screenshot you have provided is server permissions not channel permissions please adjust the channel permissions by clicking the next to the channel name.

You're on mobile, click and hold down on the channel --> Edit Channel

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

?

[jade topaz]

?

[jade topaz]

Pk sa fait sa alors qu’il a tout les perms svp

[jade topaz]

Assurez-vous que le bot de votre serveur dispose des autorisations nécessaires pour afficher et envoyer des messages dans le canal auquel vous souhaitez envoyer le ticket.

[crude lagoon]

How I Can Add More Options To Ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[topaz glen]

..

[jade topaz]

Do you need support sir 😁

[sly jackal]

how do i use transcripts

[jade topaz]

Mais il a les perms

[jade topaz]

Do you mean how to set them up?

[sly jackal]

nvm i found out how to do it

thank you anyways

[jade topaz]

Perms pour le canal pas le rôle

[jade topaz]

J’arrive pas à faire

[jade topaz]

Êtes-vous sur téléphone portable?

Oui

Maintenez enfoncé le canal 'Support' de votre serveur puis allez dans 'Edit Channel' puis dans 'Channel Permissions'. Ajoutez ensuite un membre et ajoutez le bot Ticket Tool et donnez-lui les autorisations "Afficher la chaîne" et "Envoyer des messages".

@jade topaz Si tu veux, je peux

Oui svp

Envoyez-moi votre invitation de serveur en DM

[vague cosmos]

Hey. Ik weet niet of je al een antwoord hebt gekregen, maar wij kunnen je hier niet mee helpen.

Wij geven hier ondersteuning voor @pseudo glen en @humble sequoia. Waar je met jouw issue heen moeten weten we niet.

Misschien contact opnemen met je bank en/of Tebex?

[civic wagon]

@jade topaz Nous n'encourageons pas les utilisateurs à envoyer une invitation au serveur pour l'assistance, car le personnel de TT ne peut être tenu responsable en cas de problème causé par un utilisateur. Si votre problème n'est pas résolu, n'hésitez pas à créer un ticket d'assistance à partir de #🎫│make-a-ticket

[jade topaz]

Im sorry Jasvirrr 😦

[civic wagon]

It's alright 😄

[jade topaz]

@jade topaz Je ne peux pas continuer, désolé. Veuillez créer un ticket pour obtenir de l'aide afin de vous aider davantage. #🎫│make-a-ticket

[wild spire]

try $frticket

@jade topaz je suis disponible dans l’equippe support pour quelques heures.

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[rare sail]

how do i make this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

@rare sail see above. 🙂

[rare sail]

i cant see that

[vague cosmos]

What can't you see?

[vague cosmos]

Check the Where can I find this of the embed above.

It is under Panel.

@rare sail if you're there you should be able to see it.

[jade topaz]

how do i find my premium key

[vague cosmos]

How did you pay for it @jade topaz?

[jade topaz]

card

[vague cosmos]

I'd suggest you to open a billing ticket so the billing team can assist you with it.

[jade topaz]

k

[rare sail]

What do i do here?

[vague cosmos]

How many panels do you have?

[rare sail]

wait do i have to connect more panels mybad

my bad

[vague cosmos]

Yes, multiple panels is for multiple, hence the name. 😛

Don't worry, you can't know everything.

[humble sequoia]

━━ lemonde's inquiry has been moved to a ticket ━━

[vague cosmos]

@rare sail you know how to make more panels?

[rare sail]

yeayea

[vague cosmos]

Awesome, once you've done that you can create the multiple panels.

[rare sail]

'

[honest patrol]

Hey chaps - I am lost right now.
I could swear, there was a way to make people delete themselves automatically after being closed, but I struggle to find it. Can someone quickly guide me there, please?^^
Much appreciated! ♥

[rare sail]

i can only select that i was working on but i can select the other one

[honest patrol]

Ah, I found it - nevermind 😄

[vague cosmos]

You can't select the active panel, only other ones. The one that is active will be send double otherwise.

[misty night]

how do i do this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

@misty night Follow the guide above 😉

[misty night]

thx dude

[jade topaz]

IS there a way to copy all panels from server and put it on another

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

[jade topaz]

@jade topaz Please follow the guide above 😉

[leaden horizon]

@jade topaz how do i tag a role in a ticket message?

or anyone else

[jade topaz]

Dashboard > Panel Configs > Messages > Edit Panel Message

When you get to this stage place your message inside of the first box and replace {Role ID} with the ID of the role you want to ping.

@leaden horizon Make sure to save changes and open a new ticket to test it ❤️

[leaden horizon]

aha ty

[iron night]

Gave +1 Rep to @keen saddle

[leaden horizon]

@jade topaz

[pseudo ravine]

Is that inside the embed?

[leaden horizon]

yep rthats what i need

[jade topaz]

Put an @

[pseudo ravine]

Mentions don't work in embeds, it has to be outside. And the variable should be {@Role Name}

[jade topaz]

^

[leaden horizon]

aight ty

[iron night]

Gave +1 Rep to @keen saddle

[leaden horizon]

@jade topaz fixable?

[jade topaz]

you are trying to ping a role correct?

[leaden horizon]

yesyes\

[jade topaz]

How are you using it? Show me your Dashboard.

[leaden horizon]

sure

[jade topaz]

zoom out more, let me see most of the page

[leaden horizon]

@jade topaz

[jade topaz]

yes, my fault. remove the @

[leaden horizon]

then it doesnt ping

[jade topaz]

Roles cant be pinged in an embed

[jade topaz]

try this way 🙂

Roles can only be pinged in a message, not an embed.

[leaden horizon]

it can but then it says idenified

[jade topaz]

Is this how you have it set out?

[leaden horizon]

ohh yeahh

[jade topaz]

you got it?

[leaden horizon]

you know it looks nicer when its in the embed itself

[jade topaz]

Take a look at the variables you can use, and customise away!

https://docs.tickettool.xyz/dashboard/panel-configs/variables

[leaden horizon]

Thank aprriciate it [make this guy support team mods :>]

[iron night]

Gave +1 Rep to @keen saddle

[jade topaz]

No worries, happy to help ❤️

[novel knoll]

The boutton "Claim Ticket" don't work it's normal ? For all other it's work :/

[vague cosmos]

Claiming is a premium feature. @novel knoll

[novel knoll]

I''m premium O.o

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[vague cosmos]

Enable it there ^

[smoky tide]

has the format of the transcripts changed?

before there was a clean JSON which specified all the messages one by one and now when decoding with utf-8 on newer transcripts it's just a banch of random characters

[pseudo ravine]

Hey there. There should be a direct link to the transcript on the embed

[smoky tide]

I know, but since the channel where transcripts are logged is currently flooded, I am making something that can parse out the info I want in order to avoid having to check each one them individually.

And it works well for older transcripts

[unkempt wagon]

i have a question, if someone creates a ticket, what is the command that shows the name of created ticket chanel

for example "zeForwards's-0005"

[pseudo ravine]

You may need to just check each one individually unfortunately

[pseudo ravine]

Hey there. There is no command to just show the channel name, were you thinking of something like $ticketname or something similiar? You can just look at the channel name

[smoky tide]

Nah seems like the encoding is now base64

[unkempt wagon]

nono i mean, the channel name changes to the user's name that created the ticket.

[pseudo ravine]

You want the change the name of the ticket when it's created?

[unkempt wagon]

like this

but when its the command user, it will just show user's id

instead of the actual name, what is the command that changes it to an actual name instead of an ID

[pseudo ravine]

You can use the /rename command

[unkempt wagon]

not the discord command, the tickettool website command

nevermind, i figured it out, it was {user_name}

[pseudo ravine]

Ah, you meant variable

[unkempt wagon]

yeah my bad, i didnt know their names

[pseudo ravine]

No worries

[vivid bridge]

Hmm it seems the tickets arent assigning roles on open or close

Is there something I need other than Ticket Opened Roles

Hmm maybe because the ticket tool role was lower than the other roles?

[wild spire]

what’s the server ID? I can take a look if something is missing

I have to go offline.
so if u see this #🎫│make-a-ticket

[hoary barn]

I'm trying to create a panel but it won't let me press the save changes button and due to this it won't let me press any other thing to like send the panel over

[scenic plinth]

Can you disable any extra plugins on your browser please? One of your plugins may be preventing you from interacting with it.

[humble sequoia]

━━ Drew's inquiry has been moved to a ticket ━━

[dusk saddle]

how do i make it an embed like this

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[torn cipher]

How do I get that

[humble sequoia]

━━ kill3rRoy95's inquiry has been moved to a ticket ━━

[torn cipher]

How to I changed that

[vague cosmos]

You can’t. I believe it’s Discord default.

But in your server it will show your server name.

[shut bolt]

Correct

[shut bolt]

No, it will show Ticket Tool still since it's submitting it to the application

[vague cosmos]

Oh yeah, wasn’t awake enough.

[vague cosmos]

But do you actually see it or how does it work?

[shut bolt]

We don't see anything of that, that would be a big privacy issue, it's handled by the bot itself, I meant that it's submitted to the Discord Application i.e the bot

[vague cosmos]

Ah gotcha

[steep jolt]

Can we add ticket opening button under any custom message?

[civic wagon]

nope, it has to be a panel sent by the bot itself

[dim bison]

When creating a ticket via command, is it possible to pick what panel/category to open?

[vague cosmos]

Do you mean in which category a ticket comes?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

@dim bison if so see above.

[dim bison]

No, sorry. Which one of these to open https://i.imgur.com/aZ553ua.png

[vague cosmos]

Is this a dropdown? If so, see below.

[dim bison]

This is from the ticket tool dashboard on the panel configs page. It's a list of my panels I have

I want to pick which one to open when using $new but I can't figure out how to tell it which panel to open

[vague cosmos]

What happens if you run /new?

[dim bison]

https://i.imgur.com/60VqjiO.png

It always defaults to opening panel #5 iirc

[vague cosmos]

Can you send it, without any context and check if you get a response?

[dim bison]

I get this https://i.imgur.com/pjfTEj9.png
It's the form for panel #5. After this a ticket using panel #5 is created

[vague cosmos]

Okay, can you check the following: Dasboard > Panel Config > Settings > Command Style?

Is it enabled and for which panel(s)?

[dim bison]

Ah it just seems to be enabled for #5, so if I have it enabled for multiple panels I should be able to pick which one should open?

[vague cosmos]

I'm not sure if you can enable it for multiple or choose which one, as it resuls in a warning.

[dim bison]

I enabled it for multiple panels, it seems like it just picks the panel with the lowest ID when opening the ticket 😦

[vague cosmos]

You can always make a feature request or use the dropdown/button system and eventually add people to a ticket.

[dim bison]

I wanted to avoid the last part 😄
Will make a suggestion instead. Thank you

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Alright, do you have any other questions?

[dim bison]

Am good for now

[vague cosmos]

Alright! Thanks for using Ticket Tool and feel free to reach out if you have questions in the future! We're here to help! Have a fantastic day!

[willow vapor]

any thoughts about why all my tickets opened with number 0006 ?

nvm it fixed it self somehow lol

[iron dagger]

how can i claim tiecket

[hoary barn]

You need to have premium I believe

[vague cosmos]

Claiming is a premium feature, like @hoary barn said indeed.

[zealous zephyr]

오

ㅓ

[vague cosmos]

@zealous zephyr do you need any help?

[zealous zephyr]

ME Korea Korea, talking

Please

[vague cosmos]

도움이 필요한가요?

@zealous zephyr ^

[zealous zephyr]

네

[vague cosmos]

질문을 하시면 도움을 드릴 수 있습니다.

[zealous zephyr]

서버 에 티켓 추가했는데 티켓 활용 방법 을 모르겠어요

[vague cosmos]

당신은 달릴 수 있습니까 /setup?

@zealous zephyr 효과가 있었나요?

[zealous zephyr]

아니 티켓어떻게 열어야 됩니까

[vague cosmos]

자신의 서버에서? 설정 명령으로 쉽게 할 수 있는 패널을 만들어야 합니다. 영어를 조금 할 줄 아는 경우 아래 메시지가 도움이 될 수 있습니다.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

No?

Do you need any help with Ticket Tool? 🙂

[languid dagger]

why cant i type in the 2nd description

[vague cosmos]

It's premium only.

[languid dagger]

damn

[vague cosmos]

But I assume you want to create multiple messages for tickets?

@languid dagger because in that case, is using multi-panels not an option? One message, multiple buttons.

[jade topaz]

How can I see all Tickets in 1 Channel?

[vague cosmos]

Hey, how do you mean this exactly?

Do you mean as in when they're created? @jade topaz

[jade topaz]

Yes

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[vague cosmos]

You can do that with logging, see above.

[jade topaz]

Okey thank you.(:

[vague cosmos]

No worries, did you have any other questions?

[jade topaz]

No.🙂

[vague cosmos]

Alright! If you've any questions in the future feel free to reach out, for now have a fantastic day.

[jade topaz]

You to

[wicked breach]

How come I can open a support ticket - keep saying interaction failed

[humble sequoia]

━━ pork's inquiry has been moved to a ticket ━━

[zenith heron]

can you make it so that certain roles can't make tickets?

[wild spire]

none at all or just on certain panels?

[zenith heron]

wdym?

[wild spire]

like make no tickets at all whatsoever or just in one or a few categories

[zenith heron]

I wanna make a ticket failed role and if u have that role it doesn't allow you to create a ticket that is avaiable to everyone

[zenith heron]

a few categories

[wild spire]

panel configs > buttons > edit create ticket > add them in disabled roles

[zenith heron]

ty

[wild spire]

anytime

[blissful salmon]

Hey peeps I got a question! Is it possible to have ticket tool only create "age-restricted" channels? I am using the tool for moderation purposes and have the server set to being a community server, which removes any sensitive content automatically if not posted in an age restricted channel. The channels created by ticket tool are all regular channels... any help? Maybe I am missing an option.

[wild spire]

its not an option. It has been suggested before, but you can always bump it again in suggestions

[blissful salmon]

that's unfortunate! thank you for your help nonetheless. could you point ,e in the right direction for suggestions?

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

@lone condor

use s!suggest in #🤖│bot-spam

[surreal urchin]

People, how to make the role of moderators mentioned when opening a ticket

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[surreal urchin]

Thank you ❤️

[iron night]

Gave +1 Rep to @humble sequoia

[dawn abyss]

Im really inexperienced with tickets. and so far almost everything is good with my ticket I am using for support and requests in my server. However, when a ticket is created, the new ticket appears above all catagories and channels. I tried going from Panel Configs > Category and tried to assign 2 different categories for closed tickets and newly created/opened tickets. How do I fix it so the tickets go to the correct categories? Sorry if my explanation sucks, I dont really know anything about tickets and panels.

[wild spire]

how many tickets does one of your categories have? Can you count all tickets (closed and open both) in it?

[dawn abyss]

I dont have any tickets open at the moment, its a small server

[wild spire]

So none at all?

Then I suggest checking the bot permissions in your category settings.

[dawn abyss]

I only have the channel where Ticket Tool sent the panel in to create a ticket. I can make a couple demos if needed

[dawn abyss]

That might be it, give me a second please

[dawn abyss]

It works! I gave the Ticket Tool role administator role because I couldnt find anything for assigning channels to categories. Thanks for the help

[iron night]

Gave +1 Rep to @wild spire

[shut tiger]

Is there a way to make new tickets go into a channel

[pseudo ravine]

Hey there. Do you mean go into a category? All new tickets are channels

[pseudo ravine]

Do you need any support?

[amber rose]

Yes

Meu ticket de demonstração não ta funcionando

My demo ticket is not working

[pseudo ravine]

In #demo-threads? Or in your own server?

[amber rose]

Does not work

[pseudo ravine]

What exactly doesn't work?

[shut tiger]

i meant is there a way to get tickets to go into a certain channel

[pseudo ravine]

All tickets are channels, unless you chose to use threads

[amber rose]

The ticket I make but it is being ignored or something else

[pseudo ravine]

How is it being "ignored"?

[amber rose]

My ticket I created

Do you use ticketticket?

On other servers?

[pseudo ravine]

Yes, I use Ticket Tool. So you created a ticket here and someone hasn't responded yet?

Or is this in a different server?

[amber rose]

But how do you put the ticket on another server?

[pseudo ravine]

Do you mean the panel so members can create tickets?

[amber rose]

Yes

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[amber rose]

Thanks