🆘│community-support

[sand briar]

@vague cosmos

[vague cosmos]

Oh een bericht zelf? Dat moet je doen in Discord zelf door het bericht te verwijderen.

[sand briar]

nee lol dat snap ik, ik wil 1 van die 4 categorien weg en in een ander channel

[vague cosmos]

Hier verwijderen, panel sturen en de andere opnieuw sturen in een ander kanaal.

[sand briar]

dat heb ik

[vague cosmos]

Wil je die twee bewaren?

[sand briar]

ja

[vague cosmos]

Opslaan en panel versturen

[sand briar]

lukt denk ik nu dankje!

thanks @vague cosmos

[vague cosmos]

Geen probleem

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Ik ga weer ff werken

[astral marsh]

i just add bot to server, and trying to type /setup but it saying the application is not responding

i see everything is o.k with the bot

[vague cosmos]

Hey @astral marsh, can you try to make a panel via the dashboard instead?

[humble sequoia]

https://tickettool.xyz/manage-servers

[astral marsh]

yep, i guess its working

okay ty a lot

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Hmm, a "application not responding" mostly is a one-time issue. Did you have any other questions?

[astral marsh]

nope thanks

[vague cosmos]

@sand briar was alles nog gelukt? 🙂

[sand briar]

ja hoor dankje!

[vague cosmos]

Super. Als er wat is, dan hoor ik het wel.

Hey @jade topaz to reply to your bug report. Did you invite the bot to your server?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[vague cosmos]

Could you try this and see if the server appears then?

No worries, did you have any other questions?

[manic hollow]

Anyone know if there is a way I can have the ticket bot send a preset message to a newly opened ticket? Such as a list of questions?

[vague cosmos]

Hey @manic hollow you can use forms for that so a user needs to answer a maximum of five questions before the ticket it send. Is that something that would work?

[manic hollow]

thats exactly what I am looking for!

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

@manic hollow let me know how it goes. 🙂

[manic hollow]

So that does seem to work well but is there a way I could have more questions or more text allowed in each question?

[pseudo ravine]

You can only have 5 questions unfortunately

[manic hollow]

Cant pay for more?

[pseudo ravine]

I believe that's a Discord limit

[manic hollow]

ah that makes more sense

[vague cosmos]

There is a maximum of five questions and 4000 characters is a Discord limit.

[manic hollow]

totally understandable

thank you for the prompt support tho

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, can I help you with anything else?

[manic hollow]

thanks @pseudo ravine

nope that is all thank you very much!

[vague cosmos]

No worries, if you've an more questions in the future feel free to ask them.

[stuck anchor]

Is there a way to add the drop down option that was selected into the created message channel?

[vague cosmos]

You want to use a dropdown for your ticket options instead of buttons?

[hearty gale]

Hello is there any option to purchase 1 year sub?

[vague cosmos]

@hearty gale see below.

[stuck anchor]

If I make a drop-down that says “general”, I would like “general” to show up in the ticket channel so I know that’s what they clicked

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying within Discord:
$5.99/per month

Once your payment is sent let us know so we can confirm and get you your key.

- Purchases done with this method are non-refundable.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[hearty gale]

ok nice 😃
completing this

[vague cosmos]

I think the best way to do this is by changing the panel message, once a ticket is opened.

No worries, happy to help. The billing team can be contacted by making a Billing Ticket in #🎫│make-a-ticket, @hearty gale.

@stuck anchor do you know how to edit a panel message?

[stuck anchor]

I do! I’ll try that now! Thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, keep me updated!

[umbral shuttle]

i need help i cant go to the dashboard of the website it says error

[vague cosmos]

Can you send a screenshot of the error?

[umbral shuttle]

sure

[humble sequoia]

https://tickettool.xyz/manage-servers

[vague cosmos]

Try eventually this direct link.

[umbral shuttle]

same thing

[vague cosmos]

@umbral shuttle follow this link, that is the right one.

[umbral shuttle]

still the error

[vague cosmos]

Can you copy/paste the link what you got open and errors?

[umbral shuttle]

https://tickettool.xyz/loginfailed

[vague cosmos]

Can you go to https://tickettool.xyz/ ?

You should be able to login at the right top then.

[umbral shuttle]

still the same error

[vague cosmos]

Can you try to clear the cache and delete cookies of your browser?

[umbral shuttle]

how to do that

[vague cosmos]

You're using Safari on iOS right?

[umbral shuttle]

yep

[vague cosmos]

Do you eventually have a computer? It's easier to manage the bot too on a PC.
https://support.apple.com/en-us/HT201265

[umbral shuttle]

nop im on mobile

[vague cosmos]

If that doesn't work, can you try another browser such as Chrome also there is no need to ping me on every reply you make.

[umbral shuttle]

kk thanks for helping

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No problem, let me know if you're able to get into the dashboard and please turn off the ping when you reply.

[umbral shuttle]

same error on google

[vague cosmos]

I'm not sure what is causing this. Do you have any other device you can try it on and again, turn off the ping when you reply please.

It's not needed to ping me every single time.

@stuck anchor just a quick check, did it work?

[umbral shuttle]

i dont have any other devices..

[vague cosmos]

Okay. I'm not sure what is causing this then. I'd suggest you to open a ticket in #🎫│make-a-ticket so the support team can assist you.

[humble sequoia]

━━ SOCKS's inquiry has been moved to a ticket ━━

[hearty gale]

can i change the name of the bot if it is premium?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[hearty gale]

ok

[vague cosmos]

You can do that with the free bot too, it's a Discord feature.

[stuck anchor]

I think I may need premium to edit that message

[vague cosmos]

No, if you click on embed editor - 1 you can edit the content inside the embed, what is above is premium only.

[stuck anchor]

Oh so when it says create a ticket by clicking {} I can make it say create a general ticket? and that should carry over?

[vague cosmos]

You want the text of the category in the ticket message right?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[vague cosmos]

You can change that to for example General with some other text.

[stuck anchor]

after the person who needs help clicks through everything and it makes a new channel for you and support, I want what they clicked in that channel

[vague cosmos]

See my response above, you can add it to the ticket message yourself. I don't think there is a other way.

[stuck anchor]

I think I'll just use forms and make people describe it instead of worrying about the label

[vague cosmos]

That can work too, do you know how to use them?

[stuck anchor]

yes. Thank you!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Awesome! Let me know if you have any more questions.

[manic vine]

Hi
I have a problem with the withdrawal of my airdrop. Since April when I started withdrawing my airdrops, it's all waiting for confirmation. While I still have the claim button active. I am not getting anything in my core account. I don't understand why I'm still waiting for validation.
What's the concern? can you help me remove my parts?
THANKS

[humble sequoia]

@manic vine

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[manic vine]

How Can i take ticket toile discord for helping?

"Tool discord"

[vague cosmos]

We can't help you with the issue you have as you can see here. So I'm not sure what you exactly mean by that, @manic vine.

Do you want to use the bot in your own server?

[manic vine]

Ok. You don't undertand me and I don't speak english correctly so. Ok bye

[vague cosmos]

What is your native language, @manic vine? Since you can ask your questions in that language.

[manic vine]

Je parle le français

[vague cosmos]

Quelle est votre question exactement ?

[plain surge]

We have the tts tag in french @vague cosmos

Just add fr before the tag name

[manic vine]

Je disais que je voulais de l'aide car depuis avril je n'arrive plus à retirer mes pièces de core dans l'airdrop. Je fais la réclamation mais je ne reçois pas les pièces dans mon compte core de metamask. Et les pièces sont toujours dans l'airdrop. Je vous envoie les captures si possible

[vague cosmos]

I just found out in #🤖│bot-spam, will use it in a moment. Thanks.

[iron night]

Gave +1 Rep to @plain surge

[humble sequoia]

@manic vine

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[manic vine]

Pouvez vous m'indiquer l'équipe approprié dont vous parlez pour que je puisse les joindre ? Merci

[vague cosmos]

Lisez ce post, encore une fois.

[manic vine]

Merci

[vague cosmos]

Aucun problème.

[manic vine]

Comment on ferme le tchat?

[vague cosmos]

Ce n'est pas possible ici, c'est un chat où n'importe qui peut poser des questions sur le bot.

[manic vine]

Ok

[hidden crater]

Can someone tell me how can I edit my panel message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[hidden crater]

Ty

[vague cosmos]

No worries. 😉

[hidden crater]

Tbh I couldn’t understand it

Wut to do after here

[vague cosmos]

Click on embed editior - 1 to open it, that is the text you can edit.

[hidden crater]

Ah ok

Thx again

[vague cosmos]

No problem.

[jade topaz]

I was charged 2 times for 1 server

Give me back 1 of the transactions.

I didn't order this..., I just wanted to pay for the premium bot, since it flew off earlier than it was written in the subscription

[vague cosmos]

Open a billing ticket in #🎫│make-a-ticket for billing issues.

[frank drum]

Why if i click on the "Delete" button the bot only clear the message of channel and make it show to everyone?

[vague cosmos]

What do you mean exactly?

If you click on the "delete" button a ticket, it deletes the channel.

[frank drum]

Yep but wait i will show you

[pseudo ravine]

(Sorry to interrupt) Do you have Server Storage enabled?

Dashboard > Server Configs > Server Storage Options

[vague cosmos]

It's okay.

But that seems to be the issue indeed, @frank drum.

Since everyone can see the category the closed channel gets in.

[frank drum]

Wdym? Why the bot doesn't delete the channel🙂

[vague cosmos]

See this message, do you have it enabled?

[frank drum]

Yep yep, disabled it and worked, tysm @pseudo ravine 🫡

[vague cosmos]

Happy to help, do you have any other questions?

[pseudo ravine]

You’re welcome, glad we could help

[frank drum]

No thank you

[pseudo ravine]

If you have any other questions/issues, don’t hesitate to reach out again

[ionic thunder]

;kl[

[vague cosmos]

Do you need any help, @ionic thunder?

[vague cosmos]

هل تحتاج أي مساعدة؟ بما أني أراك تتحدثين بالعربية.

[ionic thunder]

لا شكرل

[vague cosmos]

تمام. لا تتردد في القدوم للدردشة معنا في دردشة أخرى.

[keen sail]

hi

Question: I want to specify a category for tickets, how do I do that?

here?

[civic wagon]

Yes

[keen sail]

Ok, what a blank

[civic wagon]

Whenever someone creates a ticket, it will be created under the category that you mentioned

[keen sail]

ok

But the bot did not b Does it do an update?

[civic wagon]

That's what you want to achieve, right?

[keen sail]

@civic wagon

[civic wagon]

How many existing channels are there under that category?

[keen sail]

[keen sail]

I did not understand you, I speak Arabic

[civic wagon]

Oh. In that case, feel free to create an arabic support ticket from #🎫│make-a-ticket

[keen sail]

Should I update or not?

[keen sail]

Yes I know that but they reply after a long time

[vague cosmos]

Patience is key.

[jade topaz]

is there an option to only allow a user with a specified role to open a ticket and not "everyone"?

[pseudo ravine]

Hey there. You can allow a role to use the “Create Ticket” button by going to the Dashboard > Panel Configs > Buttons > Create Ticket > Allowed Roles > Add the role

[jade topaz]

@pseudo ravine and if i did that option

then a user with no roles would not be able to make a ticket i would assume?

[pseudo ravine]

There’s no reason to ping me

[pseudo ravine]

Yes

[keen sail]

😐

[vague cosmos]

No need to ping me for that.

[jade topaz]

So for some reason players can't see messages in tickets

[young tusk]

How to nickname my ticket tool bot?

[vague cosmos]

Right click the bot and choose change name.

[keen sail]

@vague cosmos Do I update the message when placing the ticket category?

[vague cosmos]

No need to ping me. I'm going to sleep so I can't answer

[young tusk]

Ok, thanks.

[iron night]

Gave +1 Rep to @vague cosmos

[hollow salmon]

having trouble switching bots

all sorted. just had to invite it

[hollow salmon]

can I use premium to send the transcript to the user after closing?

found it

[neon rock]

Is there a way to reset the ticket count?

[rustic gale]

Use the Set Count button in the dashboard and set it to 0

[hollow grove]

how do i enable auto save transcript

[vague cosmos]

You need premium for that. Do you have it?

[raven roost]

¿A alguien más le a pasado que el boot premium no ingresa a su servidor de discord? ¿Saben qué hacer?

[idle flint]

These colours and some other customisation options are available to those with a premium subscription

[violet quiver]

How do I make my tickets like this, I have the multi panels but its just different buttons

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

@violet quiver

[violet quiver]

I need premium?

[vague cosmos]

No.

I'm limited in the help I can offer currently.

[grave otter]

Hello! For some reason, closed tickets are no longer being moved to their category, why? I did not change the perms 🥶

[idle flint]

Possibly due to discord limits:
50 Channels per category, 500 channels per discord server.

You can either delete tickets once they are closed, or use overflow categories:

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[humble galleon]

hello guys, tell me which team can tag a role?

I don't get out, I can send a screenshot

i need to mention role @Cur.Academy

[vague cosmos]

Can you not ghost ping us, please?

[humble galleon]

Sorry

[lofty obsidian]

One message removed from a suspended account.

[surreal ice]

Does anyone know the exact variables / commands been used ?

[humble sequoia]

━━ MercuryZx_'s inquiry has been moved to a ticket ━━

━━ .goodi's inquiry has been moved to a ticket ━━

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

@lofty obsidian

[native path]

can i ask some thing else that not abot the ticket ?

[gilded verge]

if this does not apply to Ticket Tool bot, you can ask in #💬│general-chat or #premium-chat

[jagged gulch]

Hi, why closed tickets arent moving to correct category as before? to dispel doubts bot have admin, permissions, all has been setup correctly but yesterday is has stopped working

[civic wagon]

Most probably your closed category has 50 channels. It is a restriction setup by discord itself and hence no more channels can be created/under that category.

[jagged gulch]

oh thank you so much

[iron night]

Gave +1 Rep to @civic wagon

[civic wagon]

You can create a second closed category as well by following the instructions below

https://cdn.discordapp.com/attachments/776680605517742090/1117708737021489222/image.png

[dim nymph]

When filing a ticket, account info, what exactly is needed? Don’t want to give info I don’t have to.

[vague cosmos]

WHat do you mean?

[civic wagon]

We don't know. Ask it on that server.

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@heavy fox, check

[hushed wadi]

If i have bought ticket tool premium, can i use it in multiple servers?

[shut bolt]

No, premium subscriptions are per server

[narrow bluff]

hello everyone

[vague cosmos]

Hey, how can I help you?

[narrow bluff]

I was under the impression that multi-panels are a premium feature. Has this changed?

[vague cosmos]

It is not, see below on how to set it up.

[narrow bluff]

oh, that's good to know

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[narrow bluff]

thank you @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, did you have any other questions?

[narrow bluff]

no, just that one. I appreciate you

[vague cosmos]

Awesome, if you've any more questions in the future let us know.

[heavy iris]

Wasn't sure if I put this in the correct channel, but whenever I make a change in the dashboard, it's not carrying over to our server. Transcript button renders an error that the transcript channel is not set. But it is. Also tickets logs are not populating in the ticket log channel that I've created and set.

[vague cosmos]

Did you save the changes?

[heavy iris]

Yes indeed

[vague cosmos]

Can you check if you have a transcript channel set at the dash?

[heavy iris]

I even turned on auto transcript, but still nothing.

[vague cosmos]

Does the bot have the required permissions in the channel?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[heavy iris]

Yes as far as I know. The bot has been in the server for quite sometime. I recently created the channel and even have a few transcripts, it stopped working last week.

[heavy iris]

I'll recheck the permissions

[vague cosmos]

Alright, let me know if they're fine.

[heavy iris]

Well I went and checked and set the permissions for the bot on the channels I created. Same results. I can create and close tickets. But still no transcripts or logs

[vague cosmos]

Not sure what is causing it, could you open a ticket so support can look into it?
#premium-tickets

[jade topaz]

question, how do i make it so my mods cant see the category UNLESS there is an open ticket?

[pseudo ravine]

Hey there. Just add your mod role to the Support Team Roles and don’t force permissions inside the category

[wary cairn]

In our server we use ticket tool, for people to request subscriptions to products and services and assign special roles. We have automation to remove the paid services (external to discord) . But was wondering if we give someone say a one month subsciption to our server, is there anyway in Ticket Tool to generate an automated ticket after say 30 days to remind us to remove certain role permissions?

[shut bolt]

Not really a thing you can achieve currently sorry

[twilit tiger]

Hey guys I really really need help, is it possible to have an embeded video after someone creates a ticket.

I have been wondering this because I want to include a video after the ticket is created, It can send a link but its not an embeded link, like the video is in discord and you do no need to actually go out of discord to view the link. Btw the link is to a video on youtube

Does it need to be public or can I leave it as unlisted

hello anyone?

[wild current]

Downscale the video so the video is under I think 50mb, might have to be lower than 8mb I’m not sure. Then you will be able to directly update the video to discord, not through a link. Then copy the discord link from the video where it’ll say “Copy media Link” or something very similar to that. After that, add that into the custom embed on Ticket tools dashboard and it should show.

[twilit tiger]

oh

[twilit tiger]

here do I find the custom embed option?

[wild current]

It’ll be on the ticket tool dashboard

[twilit tiger]

ok

but where on the dashboard

[wide crypt]

Yo, how do I put ticket tool in a specific channel?

[rustic gale]

By sending the panel message with the Send button from the dashboard

Or using the /panel command in that channel

[wide crypt]

Alr

[stuck anchor]

how do I get the different language option buttons?

[pseudo ravine]

Hey there. Do you just want multiple buttons on your panel?

[pulsar knoll]

Help how do I cancel my subscription to ticket tool? my card is being charge

There is a new update, all purchases are made through discord how do I cancel

[slow kite]

Hello i have a question when i open i ticket it say ticket-0001 how do i get whene i open ticket it sat ticket-drcujo

[rugged gazelle]

Hello friends, quick question: When I have a ticket that is closed, how do I make it so then the ticket cannot be seen by the ticket creator anymore and only support team?

Thanks.

[civic wagon]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions > Edit Closed.

Disable the View Channel permission.

[rugged gazelle]

I have that disabled already, however it seems to still show for the user that closed it.

[civic wagon]

Does the user have any other role that might bypass their permission to view the channel?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[civic wagon]

@slow kite refer to the embed above ^

[rugged gazelle]

nope, nothing there

oh, I think might know why. the ticket bot might not have access to that particular category to manage channels etc

1 sec

[slow kite]

It must be premium?

[civic wagon]

Yes, it's a premium only feature.

[slow kite]

Ok

[rugged gazelle]

ahh i see.

[civic wagon]

It was meant for Dr.Cujo

[rugged gazelle]

oh, k nvm. well I gave the bot more permissions for where it moves the channel when it closes, but the ticket creator still has access to the see the channel. the category itself has been set private as well already

[pulsar knoll]

Help how do I cancel my subscription to ticket tool? my card is being charge. There is a new update, all purchases are made through discord how do I cancel

[rugged gazelle]

if I were to goto the permissions for that closed ticket that the bot created, that user specifically still has access to "view channel"

[humble sequoia]

<:TicketToolOffline:1018980643092312155> Cancel your subscription

We're sorry to see you go!

To cancel your Ticket Tool Premium Subscription, just head over to your User Settings in Discord, then Subscriptions. Look for Premium Apps and click on Manage Subscriptions. There you can cancel your subscription at the end of your billing cycle.

User Settings > Subscriptions > Premium Apps > Manage Subscriptions > Cancel

[civic wagon]

Does TT have Manage Permissions permission?

[rugged gazelle]

for those categories yes, however for the ticket channel it is set to /, and I can't seem to find the global option to make it a yes in the edit server > roles

[civic wagon]

I'm not sure how to fix this then. You may create a ticket from #🎫│make-a-ticket so that the support team is able to help you out.

[rugged gazelle]

okay - thaks for trying.

[civic wagon]

Apologies for taking your time

[rugged gazelle]

all good. appreciate it.

[main glacier]

How can I put embed image in the panel ?

[solemn acorn]

I'm attempting to create a multipanel, but I'm encountering an issue where I'm unable to include additional panels. Whenever I try to add them and send the multipanel, I receive a message instructing me to "create a ticket," and only the attached panel is included.

I'm not support, and don't know.

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[pseudo ravine]

There’s no need to ping anyone for support

And either one of them work

You’re welcome, glad I could help. If you have any other questions/issues, don’t hesitate to reach out again

[tranquil palm]

Hey <3, How do i add a role to see all future/current tickets <

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[glacial trench]

Hey team, can you help me to get rid of a duplicate create ticket button?

[civic wagon]

Did you create a multipanel?

[glacial trench]

I don’t know what that means

If I go to remove that button it does nothing. If I edit a single button it changes both

[civic wagon]

Head over to Dashboard > Panel Configs > Panel and share a screenshot please

[glacial trench]

Do you need a different view?

[civic wagon]

Remove that panel from "Attached Panel (Multi Panels)"

Save the changes, and then resend your panel.

[glacial trench]

BINGO!

[civic wagon]

^^

[glacial trench]

Thank you kindly dear Sir 🙏

[civic wagon]

Happy to help!

[glacial trench]

Now to figure out how to make sure people added to tickets can talk!

[civic wagon]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions > Edit Opened

[glacial trench]

So here is the challenge … if a user opens their own ticket we are good

If I open a ticket on their behalf and add them to the ticket .. then they have the ability to see the ticket. But nothing else

I have to edit their permissions every time I add a user to a ticket

Which is exhausting lol

I added a user and their highlighted permissions should be enabled and they’re not. Do I need to be changing something different?

[pseudo ravine]

It seems like Jasvir went afk, so I'll take over. How are you creating tickets on their behalf?

[civic wagon]

Try setting up "Everyone Role Permissions" > Edit Opened

• Disable view channel
• Enable send messages

[glacial trench]

Yeah that didn’t work

[civic wagon]

@glacial trench

How are you creating tickets on their behalf?

[lament scarab]

I'm trying to enable claim tickets but it won't let me,

[pseudo ravine]

Hey there. Claiming is a premium feature

[lament scarab]

Alright

[zinc sandal]

Is there an option for feedback once a ticket is closed?

[pseudo ravine]

Hey there. There is not an option for that

[desert horizon]

i need help setting up dropdown tickets

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

Refer to the embed above ^

[desert horizon]

ty, but i still have an issue

the panel doesnt update

[civic wagon]

You need to re-send the panel

[desert horizon]

ok

thank you @civic wagon

[iron night]

Gave +1 Rep to @civic wagon

[jade topaz]

Need help changing the actual names of the tickets. I’ve been trying to mess around with it but I don’t know the exact command for it

[waxen cloud]

https://discordapp.com/channels/509192800865353738/662692902245498910/1121506372383690782

[jade topaz]

I tried {user} to try to display their username but it instead displays their discord if

[vague cosmos]

I believe there are some issues with that @jade topaz, best to open a ticket for it.

[jade topaz]

Ok

[vague cosmos]

No access to that, can you just ask your question (and if that is a ticket) please be patient.

[pseudo ravine]

(debug link)

[vague cosmos]

If they just say that + their issue it's easier to help them... instead of jjust a link without info

But they decided to leave so whatever.

[glacial trench]

We go to our apply channel > open ticket > add new user to the ticket > update perms so they can interact w the ticket.

We also set it up so that our managers for tickets are excluded from ticket limits.

[idle flint]

Head to #📈│reviews 👍👍

[forest tinsel]

Hey anyone from suport team!!

@idle flint !

[pseudo ravine]

Instead of doing that, you can just use the /new command and create a ticket for them. It'll make them the Ticket Owner and such.

Make sure you have Command Style Tickets enabled and setup

[pseudo ravine]

Please don't mention anyone for support. If you need support, just state it here or #🎫│make-a-ticket

[forest tinsel]

Yeah I did that... Sorry for tag.. I am new here so was unaware

[pseudo ravine]

If you already have a ticket open, just wait until an available Support Member can assist you

[glacial trench]

I’ll have to test this.

[green citrus]

How i invite the prem bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[green citrus]

i bought thru discord

[pseudo ravine]

Try using this link https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=applications.commands+bot&permissions=2416045072

[green citrus]

Nice it worked

[pseudo ravine]

Is that all you needed?

[green citrus]

i dont seem to find it on the server list tho?

nvm i had to use / bot switcher

[pseudo ravine]

If you need anything else, don't hesitate to reach out again

[hoary pier]

How can I find out how many tickets someone has

through the site

[pseudo ravine]

Hey there. Unfortunately those statistics aren't on the Dashboard

[hoary pier]

Thanks

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[fallow tusk]

help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[green citrus]

@pseudo ravine Hello is there anyway i can make the ticket tool bot, put a message in the ticket when its opened. i want it to say "$cashapp" cause its a custom command i made that sends a message. Id use this so i dont have to put the command everytime a ticket is opened i want hte bot to do it

[fallow tusk]

i cant join priveate discord

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[green citrus]

^

[pseudo ravine]

You don't need to ping me.

You can add an Automation to the ticket, when a ticket is created, Ticket Tool will send a custom command.

Example:

[rustic gale]

Automation is a premium-only feature, by the way.

[green citrus]

yes, how do i put a embed so when it does "$cashapp" itll send a embed

never mind, i found it out

[pseudo ravine]

All good?

[green citrus]

thank you for helping!!

thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[south lodge]

anyone available to help?

i want the message to say this but idk how

mine only says “to create a ticket react with”

[jade topaz]

Welcome

[jade topaz]

how to delete dashboard history? or how much wait?

[twilit tiger]

ARE WE ABLE TO CREATE A CUSTOM NAME FOR THE TICKET

sorry caps

I am requesting assistance pleasew

[pseudo ravine]

Hey there. You can't delete any history of the dashboard

[pseudo ravine]

Hey there. You can change the name of the ticket when it's created if you have Premium

[jade topaz]

uh ok 😦

[twilit tiger]

Oh

nvm\

[pseudo ravine]

Sorry

[jade topaz]

no problem

[jade topaz]

Hy the commands of bot dont appear in my sv

[rustic gale]

Please clarify what you mean

[jade topaz]

The bot dont function in my server dont appear nothing of this /

[gilded verge]

can you send screenshot?

[rustic gale]

Did you invite the bot?

[round sandal]

hello

how do I make tickets unviewable to everyone except mods and the person who made it

basically I wanna make it so if person 1 makes ticket only he can see it

and if person 2 also makes ticket 2 at the same time and he can only see it

and after they are done it automatically deletes channel

ping me if anyone replied and thanks in advance

[humble sequoia]

How do I set permissions for tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Permissions options menu
5. Find what role you'd like to edit permissions for
6. Choose if you'd like to edit opened or closed permissions for that role
7. Edit the permissions by ticking or unticking each permission
8. Save changes

[civic wagon]

@round sandal refer to the embed above.

• Support Team View Channel Opened & Closed permissions -
• User View Channel Opened permission -
• User View Channel Closed permission -
• Everyone View Channel Opened & Closed permissions -

[round sandal]

sorry for ping

but if i use the view server as role feature can I check if it is working ?
I am owner of the server

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Jun 23, 2023, 7:58 AM

[civic wagon]

^

[round sandal]

thx

thanks @civic wagon

[iron night]

Gave +1 Rep to @civic wagon

[keen sail]

Hi

What is the reason for that

[civic wagon]

Dashboard > Panel Configs > Transcripts > Set Transcript Channel

[balmy turret]

i keep trying to /setup (i just added the bot) and it keeps saying interaction failed but the bot is not offline

its been like that for maybe 10 or 20 minutes im not sure

[south nimbus]

Hello! I'm using tickets in a way, that later on I add another user to it. Is it possible to automatically send a message to the ticket channel, when I add a new user or use Add command? Like "Welcome XXX you've been added"?

[pine laurel]

hi i paid for premium, but i still cant use it

[pseudo ravine]

Hey there. Could you please run the /debug command and send the link here?

@dawn glade Could you also send the link?

[pseudo ravine]

Hey there. I don't believe that's possible. The message that sends is the /add command response

[pseudo ravine]

Hey there. In what way can you not use it? Are you getting some sort of error or something?

[jade topaz]

Hi! How do I ping a certin role when tickets are opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

مرحبا

بدي اسال سؤال

كيف اقدر اعيد فتح تيكت تم اغلاقه

@civic wagon

@normal vine

@idle flint

[civic wagon]

Please do not ping our staff members.

Someone will eventually help you out.

[jade topaz]

Ok

[civic wagon]

You can also create arab support ticket from #🎫│make-a-ticket

[jade topaz]

Speak Arabic pls

[jade topaz]

Tell me

[civic wagon]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[civic wagon]

^

[jade topaz]

I am open it tell me

Speak Arabic language

[civic wagon]

إذا فتحت التذكرة ، فانتظر بصبر وسيدعمك شخص ما.

[jade topaz]

I make a video because i have 138 bots in much dont function

[jade topaz]

Yes👍

[jade topaz]

I thing here is the sup of nai bot but i wrong but i send a screeshot of The bot ticket The nai isent function to

[civic wagon]

Discord limitation. Only 50 bots can have their slash commands registered in the server.

[civic wagon]

^

[jade topaz]

Sad;-;but i put another bot before The 100 and He function

[vague cosmos]

Nothing we can do about it and I don't think that is true. You might try to search for a specfic command and it might find it.

[jade topaz]

What you Think isent True?

[rustic gale]

For real? 😮

[civic wagon]

Actually I rechecked after this. Some people state that it's 100. Though I experienced it at 50 and resolved it after kicking out some bots. However, there is indeed a limit on the number of integrations per server. I'll confirm it by tomorrow. Going to bed now

[gaunt flume]

Yo guys

Is it possible to make more than 1 button without premium?

Could non-premium users create such triggers or forms?

[pseudo ravine]

Hey there. Yes, you can have multiple panels/buttons if you don't have Premium

[pseudo ravine]

If you're talking about the Dropdown aspect, yes.

If you're talking about the FAQ, no. That is Sapphire Premium

[green citrus]

helo is there a way i can make it so if they close a ticket it automaticlyl deletes it

[pseudo ravine]

Hey there. You can disable Two Step Close by going to the Dashboard > Panel Configs > General

[twin merlin]

Alguien sabe que es esto?

[pseudo ravine]

Hola. De acuerdo con la configuración, solo puede tener 0 tickets abiertos en todo el servidor. ¿Eres un miembro del personal de ese servidor?

[twin merlin]

Si

Soy el dueño

[green citrus]

where at

nevermind found it

[twin merlin]

Discula mis modales al no saludar primero, es que no entiendo mucho en ingles y google no me ayuda. No sabes como puedo solucionarlo?

[pseudo ravine]

¿Podría ir al Tablero > Configuraciones del panel > Límites > Enviar una captura de pantalla?

[twin merlin]

Claro, espere un segundo

[pseudo ravine]

Parece que la configuración ha cambiado. ¿Has cambiado algo?

[twin merlin]

No

[pseudo ravine]

Tienes varios paneles?

[shut bolt]

@pseudo ravine it's the global limit

[pseudo ravine]

oh wait, the one in Server Configs?

[shut bolt]

@twin merlin ve a la pestaña que dice Server Configs y mira el campo que dice Global Ticket Limit, juzgando por el pantallazo, está puesto a 0

[shut bolt]

Yup

[pseudo ravine]

I keep forgetting about that one

[shut bolt]

The error here says it's the across all panels so yeap

[shut bolt]

Happens to the best

[twin merlin]

no

[pseudo ravine]

Sigue lo que dijo 𝖄𝖆𝖗𝖊𝖆𝖏. Él puede seguir ayudándote si lo necesitas.

[shut bolt]

Nah you can help em if you want, just pointing out where to go

Spanish

[pseudo ravine]

sometimes I feel like Google Translate doesn't work the best, but alright

[shut bolt]

DeepL is better

At least for some languages

Or even @robust sandal has 2 providers for translations

[twin merlin]

Oh

Muchas gracias

[pseudo ravine]

De nada, me alegro de que podamos ayudar. Si tiene otras preguntas/problemas, no dude en comunicarse nuevamente

[twilit rivet]

Super new. Added the bot. At dashboard , hit manage under the server that has the bot. Nothing populates

[shut bolt]

Try hard refreshing (Ctrl + Shift + R) the tab and give it a try

[snow fable]

How to add someone in The tickt

Did u have Arab team?

[twilit rivet]

Ty no luck

[iron night]

Gave +1 Rep to @shut bolt

[snow fable]

Good no 1 answer me

[scenic plinth]

You literally just asked your question 2 minutes ago, and had a ticket open 4 minutes ago before closing it.

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[snow fable]

🙂

Oh no it’s 4 AM in Arab country

[shut bolt]

Give me a second and I'll check something rq for you

[shut bolt]

https://tickettool.xyz/dashboard/901219391654473849/configs#pc-menu
You can use this direct URL

[twilit rivet]

It puts me in the same place as my screen shot. I hit manage and nothing happens

[shut bolt]

What browser and which version of it are you using?

[twilit rivet]

Chrome

[shut bolt]

Which version?

[twilit rivet]

114.0. 5735.119

[shut bolt]

Try relogging and see if it makes any difference, if not please #🎫│make-a-ticket and we'll have a closer look

[fervent bobcat]

Como consiguo el camo pink neón?

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[shut bolt]

@fervent bobcat

[fervent bobcat]

Whats

[shut bolt]

Lee este mensaje @fervent bobcat

[sacred charm]

the bot is telling me the application isnt responding what does that mean

[rustic gale]

«The application did not respond»

Are you seeing this message when you use a Ticket Tool command in a channel? It may be because the bot is missing permissions in that channel.

Try the following:

1. Right-click the channel, select Edit Channel, then Permissions
2. Scroll down to Advanced Permissions and add Ticket Tool there
3. Make sure that View Channel and Send Messages are for Ticket Tool
4. Save the changes
5. In the channel, use the /debug command to check for any other missing permissions
6. If needed, go back to the Permissions menu and grant Ticket Tool any missing permissions
7. Retry using the command you wanted to use and confirm that it works properly now.

[sacred charm]

ok thank you i will check

[brisk mauve]

hi i have subscribed to ticket tool premium last month..how do i cancel the auto pay

[balmy turret]

i did and it said the application did not respond

just now

@pseudo ravine

[rustic gale]

The bot's missing the Send Messages permission in that channel

[balmy turret]

lemme check

OH THANK YOU

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[leaden tide]

Hey, is there any way I can report a server to get ticket tool to leave a scam server?

[vague cosmos]

Hey @leaden tide developers can't make a bot leave a server as far I know.

Best what you can do is report the server to TnS at https://dis.gd/report

[leaden tide]

Hey thanks for the response, how ever bots developers can make a bot leave a server

[iron night]

Gave +1 Rep to @vague cosmos

[leaden tide]

So i wondered if ticket tool has a report system for maliciious servers

[vague cosmos]

I don't think so, but you can always ask support in a ticket (#🎫│make-a-ticket)

[civic wagon]

We do not interfere in how a server uses the bot. If you feel it's being used in a way which violates discord ToS, you may report the server to discord itself at https://dis.gd/report

[leaden tide]

Alright thanks

thanks 462819309446496257

[leaden tide]

thanks

[iron night]

Gave +1 Rep to @civic wagon

[vague cosmos]

@flat ivy what do you exactly mean by this: "I was trying to get the and tried copy paste and when I press get key and copy paste it not there"

[flat ivy]

So

Can i send u a screen shot

[vague cosmos]

You can send it here.

[flat ivy]

Ok

When u copy paste the script right it pop up and then i need the key for it so I press get key it said cop paste on google I don’t see the copy paste thing

It said it on mh clipboard

So i pressed control v

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[flat ivy]

And it does not show anything

[vague cosmos]

See above.

[flat ivy]

I join the discord

I don’t see it the key for me to submit it

I press get key

[humble sequoia]

@flat ivy

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[flat ivy]

How i get the key i need help

Pls i need help

[civic wagon]

What language do you speak?

[flat ivy]

English

[civic wagon]

Kindly read this

[vague cosmos]

Did you read the message send by @humble sequoia? It's saying that we can't help you with your issue and we don't know where you should go.

[flat ivy]

Can i send you a screenshot shot

[civic wagon]

Please do

Here in this channel btw

[flat ivy]

I pressed it

[humble sequoia]

@flat ivy

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[flat ivy]

It said it on my clipboard and i copy paste on google nothing showing up

[civic wagon]

Well, you're still in the wrong place. We cannot help you here.

[vague cosmos]

Please read the message send by @humble sequoia (again). It is your answer.

[flat ivy]

Do you know anyone could help me with this

[vague cosmos]

Did you read the embed?

[flat ivy]

Do you know someone could help me with this

[civic wagon]

No.

[flat ivy]

I join the discord for this

[vague cosmos]

Which part of the embed isn't clear? This Discord gives support for @pseudo glen.

[flat ivy]

I leave you alone

Srry for wasting your time

[vague cosmos]

Your not wasting our time, but you should learn to read messages more carefully. 🙂

[flat ivy]

Ok

I saw get key on your sever

On this sever

[vague cosmos]

Yes you can get a premium key to get @humble sequoia but that has nothing to do with your issue. We can't help you with your issue here.

[jade topaz]

How to change this message?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[jade topaz]

To create a ticket react with 📩

this message "To create a ticket react with 📩"

[vague cosmos]

Did you see this message?

[jade topaz]

How to change amount of tickets?

[vague cosmos]

What do you mean by that, exactly?

[vague cosmos]

Dashboard > Panel Configs > Limits

[jade topaz]

Where?

[vague cosmos]

You're not at the right place...

Dashboard > Panel Configs > Limits and there you can set the limit, @jade topaz.

[jade topaz]

Found it!

[vague cosmos]

Awesome!

[jade topaz]

I made these, thanks a lot for helping me bro!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

You can make them show all at one embed @jade topaz. Makes it even more clear.

[jade topaz]

How??!

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

:( I'm so dumb

[vague cosmos]

No you aren't.

[humble sequoia]

@red burrow, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[vague cosmos]

Also, can you turn off your caps? 🙂

Can you do /permissionlevel in the server you want to manage and send a screenshot of the result?

[chrome magnet]

does anyone know how to get the key

[vague cosmos]

@jade topaz run it in the server you're trying to manage not this one.

@chrome magnet what key?

You don't have dashboard access ask the server owner to give a role you have access to access the dasboard.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 24, 2023, 11:38 AM

[vague cosmos]

Server owner can do that for you.

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Does anyone in the server has eventually the administrator permission?

[chrome magnet]

@vague cosmos like to get the tool

[vague cosmos]

@chrome magnet you can use @pseudo glen? Or do you want @humble sequoia?

Using a dashboard role is safer. 😉

No worries. Happy to help.

I hope to get Proficient soon and waiting for applications to open up.:D

[chrome magnet]

right

[vague cosmos]

Did you have any other questions @jade topaz?

@chrome magnet see the message I'm replying to. 🙂

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Awesome.

[pseudo ravine]

[azure frost]

Can I make it so the ticxket pings the support roles?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

подскажите пожалуйста , как подключится к серверу meredian ? я плохо ориентируюсь в дисскорде

[vague cosmos]

ты не в том месте
Мы обеспечиваем поддержку бота Discord для Ticket Tool и не можем помочь вам с любой проблемой, с которой вы столкнулись.

• Мы не знаем, в какую службу поддержки вам следует обратиться, чтобы решить эту проблему, и, к сожалению, не сможем вам сказать точно.

[jade topaz]

да я понимаю... но подскажите , как можно его здесь найти? я точно знаю, что этот сервер есть в дисскорде, но я плохо ориентируюсь у вас здесь , потому что все на английском языке

[vague cosmos]

Нет, мы поддерживаем Ticket Tool. Мы не можем помочь вам найти нужное место, извините.

[hazy tiger]

How do I make a tiktok like this

[vague cosmos]

Are that forms? Also I assume you mean Ticket Tool?

Because the screenshot doesn't give a lot of information.

Also I see your native language is Arabic, right?

[hazy tiger]

Can you speak Arabic?

[vague cosmos]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[hazy tiger]

Nobody answers why

[vague cosmos]

أنا لا أتحدثها بنفسي ، لكن ترجمة Google تفعل ذلك.

[hazy tiger]

I also do not speak to anyone who does this

[vague cosmos]

لا يوجد سوى عدد قليل من أعضاء فريق الدعم الذين يتحدثون العربية ، ووقت الاستجابة 8 ساعات.

لكن ما هو سؤالك بالضبط؟

[hazy tiger]

How do I do a question as shown in the picture

[vague cosmos]

For real, no tag for that in Arabic...

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

أفترض أنك تريد ذلك؟

[hazy tiger]

نعم

eas

[hazy tiger]

Where is this rom?

[vague cosmos]

Under Forms

[hazy tiger]

That's right

[vague cosmos]

نعم

[hazy tiger]

ماذا اضغط بعده

[vague cosmos]

هل قمت بحفظه؟

[hazy tiger]

eas

[vague cosmos]

إذا فتحت تذكرة جديدة الآن ، فسترى أسئلة النموذج أولاً.

[hazy tiger]

All right, thank you and sorry if you bothered me♥️🫶

[vague cosmos]

لا تقلق ونحن هنا للمساعدة! ❤️

[vague cosmos]

Where exactly? What are you trying to do?

In your server? Did you invite the bot and create a panel?

Can you send a screenshot of the error?

Ah can you access the dashboard?

Try to set it up via the dashboard.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

In case you need a guide, starting at step 2.

Let me know how it goes.

Of the bot? If it has the permissions below it should work fine.

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[vague cosmos]

Bot should work then. 🙂

[west reef]

Hello all, has anyone ever had the issue where the panel is set to raise tickets under a specific category, but instead it just raises them at the top of the server, outside of all categories? 😦

[pseudo ravine]

Hey there. Are you referring to Category Created/Opened?

[west reef]

Correct Jdog 🙂

[pseudo ravine]

Could you please send a screenshot of that page?

[west reef]

I'm happy to provide screenshots

can I PM you?

[pseudo ravine]

No, please keep them here. I don't do DM Support

[west reef]

No problem, thank you anyway - I don't want to post server screenshots in a public forum - it has names on there and I would rather keep that private. Thank you anyway regardless 🙂

[pseudo ravine]

No worries. Based on that, I'm assuming you have categories set then, yes?

[west reef]

Correct - hold on, let me let you slightly edited screenshots..

[pseudo ravine]

Sure

[west reef]

Is that OK?

[pseudo ravine]

Yes

Does Ticket Tool have access to the Server Rank Requests category?

[west reef]

You're a star, I knew it was something simple - fixed - thanks @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[atomic barn]

Gotta ask, is there a way for a ticket to close automatically after a set amount of time?

[pseudo ravine]

Hey there. You can set an Automation for that. However, it's a premium feature

[atomic barn]

Ah damn. I'm a admin on a server and half the time users forget or don't close tickets so yeah. Oh well.

Thx for that

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[pine laurel]

h

hi, why is my subscription not showing thru the app directory

[rustic gale]

Which server is your subscription on?

Give us the ID or name

don't send an invite link

[prisma imp]

tava dançando agorinha a pouco parecendo invocar o capeta

[pseudo ravine]

Você precisa de ajuda com o Ticket Tool?

[prisma imp]

Eu precisava antes, mas um moderador me ajudou

[pseudo ravine]

Se você não precisar de mais ajuda, por favor, não envie mais mensagens aqui. Você pode conversar em #💬│gen-chat-multilingual

[pine laurel]

iOpTicX Community

[rustic gale]

That server's subscription appears active

Are you the user who purchased the subscription?

Currently, subscriptions are handled only through the desktop and browser apps.

[pine laurel]

i did

[rustic gale]

The mobile Discord app does not have the subscription feature.

You will need to log in through the desktop version or browser version

Navigate to your user settings -> Subscriptions -> Premium App Subscriptions

[pine laurel]

OOH thats where it is, TSYMM!

[twilit tiger]

Hey how to make the bot ping the support teams? when the ticket is created

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@twilit tiger see above. 👍🏻

[twilit tiger]

@vague cosmos

Where is that

[vague cosmos]

At the dashboard. Just follow the exact steps

[twilit tiger]

nvm found it

Do I just do the role ID or do I do Role ID:(numbers)

[vague cosmos]

I always use <@&RoleID>.

[twilit tiger]

@& then after that I do the role ID?

[vague cosmos]

Yes, including the<>

[twilit tiger]

k

[vague cosmos]

And the @& before the ID, exactly how I did write it here.

[twilit tiger]

Thanks

[vague cosmos]

No worries, make sure the bot can mention all roles or the role can be mentioned by everyone.

[harsh valley]

How do I ping the user who made the ticket inside the automated embed message

[vague cosmos]

You can't ping inside a embed. You can show the ping but it wont give a notification.

[vague cosmos]

@twilit tiger is everything working for you?

@harsh valley how is it with your question?

[gaunt plinth]

I have a problem when the number of takits reaches 48, it does not go down, it stays at the top when it is closed

[vague cosmos]

Hey, what do you exactly mean by that? Can you share a screenshot of the issue so it's easier to understand?

Or do you mean that the closed ticket doesn't move to a category? In that case:

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

@gaunt plinth that way you can set a closed category for a ticket, assuming you want that.

[opaque tapir]

hey can i get some help please

how do i set up (make-a-ticket) in a server i have the bot in my server but i dont have it in a channel ?

https://discord.com/channels/509192800865353738/571706435449257997

how do i set that up ^ basically

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

@opaque tapir see above. 🙂

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

You can see this on how to setup the bot if you don't have a panel (start at step 2).

[opaque tapir]

oooo

[vague cosmos]

Let me know if you need any help with it.

[opaque tapir]

i needed to send gg

missing permissions tho

[vague cosmos]

Yea

[opaque tapir]

when i authed into server i didnt uncheck

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[vague cosmos]

That are the required permissions.

[opaque tapir]

can i share my link here for debug

[vague cosmos]

Can you send a screenshot of it instead? I can't see debug links (yet).

[opaque tapir]

ok np

[vague cosmos]

So I can help you with a screenshot of the debug response.

[vague cosmos]

Permissions are fine, what exactly doesn't send?

[opaque tapir]

When I click create a ticket

[vague cosmos]

Do you get an specific error?

[opaque tapir]

System failure missing permissions

[vague cosmos]

Can you try to re-send the panel?

[opaque tapir]

Still the same

I'll be missing something simple like a setting or something I am new to this so I am sorry

[vague cosmos]

Hmm, could you open a support ticket in #🎫│make-a-ticket so the staff can assist you with this?

No need to be sorry.

[humble sequoia]

━━ Chur Bruva's inquiry has been moved to a ticket ━━

[opaque tapir]

may i pm you?

[vague cosmos]

@opaque tapir please wait for a member of the support team to help you. Don't send me a Direct Message where you request if I can help you.

Thank you.

[iron night]

Gave +1 Rep to @opaque tapir

[opaque tapir]

okay apologies 🙂

[vague cosmos]

No worries, I am sure you'll get help real quick! 🙂

[opaque tapir]

so sorry i have seemed to have found my problem 😦 i gave ticket tool mod role and fixed my issue should i have done this?

[vague cosmos]

It can be a temporary fix, but I am sure the support team can have a fix that works without giving the mod role. 🙂

[twilit tiger]

Is it possible to make it so the owner of the ticket cannot close the ticket

Only the staff and support team roles can close the ticket.

[vague cosmos]

Dashboard > Panel Config > Buttons > Edit the close ticket > Support Team Only and add the support team roles under allowed roles should work.

@twilit tiger ^

[twilit tiger]

Thanks

[vague cosmos]

Enabling support team only should be enough, is what I've heard in the secret places of Discord. 🙂

@twilit tiger do you have any other questions? 🙂

[meager galleon]

how do i let my ticket bot tag the support role when a ticket is opened

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@meager galleon see above. 🙂

[meager galleon]

thx!

[vague cosmos]

No problem, did you have any other questions?

[meager galleon]

no thats it thx

[vague cosmos]

Alright! Might you have any other questions in the future feel free to ask them. We're happy to help.

[misty fractal]

I have the premium and normal bots on the server, but when I send the ticket board, it appears in the regular bot

[vague cosmos]

Hey @misty fractal did you switch bots on the dash?

[misty fractal]

I do not know how

[vague cosmos]

You can do that under server configs or use /botswitcher.

@misty fractal let me know if it works.

[misty fractal]

Only one bot appears

[vague cosmos]

Can you try to switch via the dashboard at server configs?

Also what is in the dropdown you see where it says Ticket Tool White?

[misty fractal]

I can not

[vague cosmos]

Are you sure the premium bot is in the server?

Does your server have premium?

[misty fractal]

Is it the yellow robot

[vague cosmos]

Yes @humble sequoia is the premium one, but does your server have premium?

[misty fractal]

I don't know

[vague cosmos]

You can see it at the left top of the dashboard. Like on my screenshot.

[humble sequoia]

https://tickettool.xyz/manage-servers

[vague cosmos]

What does it say for you by Premium Status?

Does it say Free?

[misty fractal]

Yes, it is written for free

[vague cosmos]

So you can't use @humble sequoia.

It requires your server to have premium.

[misty fractal]

How do I get it

[rich sable]

how did it not ping?

[pseudo ravine]

Hey there. Did you add something to the Message Content?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[rich sable]

what?!!

[vague cosmos]

@misty fractal ^

[rich sable]

<@& yes and the pinging perms

[pseudo ravine]

Did you save the changes?

[rich sable]

ye

[pseudo ravine]

Could you send a screenshot of the Message Content for the Ticket Message set in the Dashboard?

Dashboard > Ticket > Edit Ticket Message > Embed Editor > Send a screenshot

[pseudo ravine]

Do you have multiple panels?

[rich sable]

❌

[pseudo ravine]

Did you save changes after they created a ticket?

[rich sable]

ye

why is allowing other poeple to see the ticket??!!?

[misty fractal]

Can I use the free premium vote?

[vague cosmos]

@pseudo ravine can you take over from me? I'm going to eat. ^

[pseudo ravine]

It won't update current tickets. Make a new ticket and see if it updated

[rich sable]

But why is it allowing people to see the ticket??

[pseudo ravine]

Could you please go to the Dashboard > Permissions > Everyone Role Permissions > Edit Opened > Send a screenshot

[pseudo ravine]

Hey there, I'll be taking over for Meg. Yes you can

[misty fractal]

[rich sable]

Nvm, I Got it thank you.

[iron night]

Gave +1 Rep to @pseudo ravine

[rich sable]

What about the ping tho?

[pseudo ravine]

Since you updated the Message Content after a user created a ticket, Ticket Tool won't update the current message. Create a new ticket to see if it changed

[pseudo ravine]

Is that all you needed?

[misty fractal]

Yes. Thanks

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[bright bronze]

How do I settle the administration, they heal the ticket

@pseudo ravine

[pseudo ravine]

Please don't mention anyone for support. Could you please elaborate your question?

[bright bronze]

I want to be a rank support They heal tickets

[pseudo ravine]

What is your main langauge?

[bright bronze]

Arab

[pseudo ravine]

هل يمكنك توضيح سؤالك؟ هل تسأل عن كيفية تعيين أدوار فريق الدعم؟

[bright bronze]

I want this rank to see Tickets

this role

[pseudo ravine]

انتقل إلى لوحة المعلومات> لوحة المعلومات> عام> أدوار فريق الدعم

[bright bronze]

Thank you

[iron night]

Gave +1 Rep to @pseudo ravine

[pseudo ravine]

على الرحب والسعة ، سعيد لأنني استطعت المساعدة. إذا كانت لديك أي أسئلة / مشكلات أخرى ، فلا تتردد في التواصل معنا مرة أخرى

[misty fractal]

How does work like this

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[misty fractal]

There is no button with this name panel sttings

[vague cosmos]

Where at the dashboard are you?

Also it's Panel Configs, that needs to be updated indeed.

[misty fractal]

I didn't understand

[vague cosmos]

Do you see Panel Configs at the dashboard?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[misty fractal]

Yep

[vague cosmos]

@gaunt plinth make sure you have a category closed.
@misty fractal if you click that, you can follow the steps earlier to create the forms.

[gaunt plinth]

how can i know ?

[misty fractal]

Why is there no Arabic language in the bot?

[vague cosmos]

Check the embed above.

[vague cosmos]

Because there isn't, but there is an Arabic support team.

[gaunt plinth]

When you get to 48 don't go down

[misty fractal]

It is here on the server

[vague cosmos]

How many tickets are under the closed category?

@misty fractal see below.

[gaunt plinth]

47

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[gaunt plinth]

48 *

[vague cosmos]

Hmm, can you try to create a second closed category and see if tickets go under there?

[gaunt plinth]

ok just 1 min

[vague cosmos]

Alright.

[misty fractal]

Now what do I do?

[gaunt plinth]

They go down

[vague cosmos]

So they go to the newly created category?

[pseudo ravine]

Meg, do you want me to take over for one of them?

[vague cosmos]

You need to enable the form and add questions.

[gaunt plinth]

yes

[vague cosmos]

I'm fine Jdog, thanks.

[vague cosmos]

I'd assume you had 50 channels under the old category.

[gaunt plinth]

I didn't understand

[vague cosmos]

You can only have 50 channels under a category in Discord.

[gaunt plinth]

I see servers with more than 500 channels under a category in Discord

[vague cosmos]

Not possible.

[gaunt plinth]

I will take a picture and send it to you

[vague cosmos]

You can send it here.

@gaunt plinth but Discord has a limit of 500 channels total.

@misty fractal how is it going with the forms?

[gaunt plinth]

🙂

[full hazel]

How long do I have to wait for my account after getting the ticket?

[lunar solar]

Wait for account? Account for what?

[misty fractal]

I haven't completed it yet

[vague cosmos]

Alright, keep me updated! Also note you can only have five form questions per panel.

[misty fractal]

How do I do like this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

But since you're an Arabic speaker you can also open a Arabic ticket in #🎫│make-a-ticket so the Arabic Support Team can assist you in your native language.

[misty fractal]

Nobody answers there

[vague cosmos]

There is a limited amount of people who speak it native, ETA is 8 hours.

[safe stratus]

Is there a way for me to write a message for people to see when a ticket is opened?

[vague cosmos]

You mean to log when a ticket is opened?

Or do you mean a message inside the ticket, when it's opened?

[safe stratus]

As in a auto message for them tell what to do when the ticket is open

[safe stratus]

Yes!

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[vague cosmos]

That is what you're looking for.

[safe stratus]

Thanks!

[vague cosmos]

No problem, happy to help!

[proper vessel]

@vague cosmos

[vague cosmos]

If you're only going to ping me without any context: don't.

[proper vessel]

@vague cosmos

[vague cosmos]

@proper vessel do you need any help or not?

[proper vessel]

No

[vague cosmos]

Then why are you pinging me twice for no reason?

[vague cosmos]

Because it's kinda annoying / not needed, even when you don't need help.

[cursive phoenix]

@proper vesselPlease dont randomly ping users.

If you need assistance with the bot please ask your question(s) etc here

If you do not need assistance, and looking just to chat please use #💬│general-chat

[odd stone]

I keep getting an interaction failed message when testing ticket tool on my alt account. Not sure what changed. Maybe my wick bot changed permissions when I tested the lockdown feature. But I'm not sure what may have changed.

[vague cosmos]

Hey what are you trying to do exactly?

[odd stone]

Open a ticket with my alt account (non-staff)

[vague cosmos]

Does it work on your main account?

[odd stone]

Yep

[vague cosmos]

Do you have any blacklisted roles? Did you limit who can create a ticket?

[odd stone]

Nope.

[vague cosmos]

Can you run other commands such as $ping on your alt?

[odd stone]

Let me check. One sec.

It worked.

[vague cosmos]

Hmm, can you try to open a ticket again? Interaction failed is mostly temporay.

[odd stone]

Still the same.

[vague cosmos]

Hmm, can you try to re-send the panel and try to mke a ticket?

[odd stone]

One sec.

That worked. THANK YOU!

[vague cosmos]

No problem, happy to help! Did you have any other questions?

[odd stone]

Not at the moment. You've been awesome.

[vague cosmos]

Happy to help, have a nice day

[odd stone]

You as well.

[misty fractal]

I did not mean the drop-down list, I meant how to send messages and pictures from the bot

[vague cosmos]

For when you create a ticket?

You need premium for that, @misty fractal.

[misty fractal]

I have one

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[vague cosmos]

Under embed editior - 1 you can insert images.

[misty fractal]

where is that

[vague cosmos]

It's explained exactly above the image. Read it carefully

[misty fractal]

Can't put a picture

[vague cosmos]

You can, you need to use an image url.

It's saying "Image URL" for a reason. 🙂