🆘│community-support

[keen sail]

َ

[vague cosmos]

... I told you not to ping me.

You changed the panel mentioned above, so no need to change that.

[keen sail]

She was like that

I became like this

[vague cosmos]

Hmm, you're native language is Arabic right?

[keen sail]

yes

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[vague cosmos]

That might be easier, so someone who speaks Arabic can assist you.

[keen sail]

Ok thanks

[vague cosmos]

No worries, sorry I wasn't able to help you direct.

[twilit tiger]

HELLO

I there a limit on how many tickets you can make

[sharp condor]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

Why does it keep telling me this even tho It had admin perms?>

[scenic plinth]

Discord limits 500 channels a server and 50 to each category. Depending on the server, they may also have implemented a custom limt either globally or per panel. If this happens, it will show up in a message when you hit the limit telling you what the limit is,

[scenic plinth]

Depending on what it is you are doing, there is an emoji you have set on your panel Ticket Tool cannot use, or you simple inputted the emoji wrong.

[sharp condor]

Ah let me see

[sharp condor]

Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)

That's what it tells me on the sit

It has admin

[scenic plinth]

Yes... so it now doesn't have access to send the panel to the channel or again, your emoji(s) you have set on either your panel buttons or messages are ones Ticket Tool cannot use.

[rustic gale]

«Invalid emoji»

This means that you entered into an emoji field something that the bot doesn't recognize as a valid emoji.

Which emoji field? It depends on what's the action that causes the error message to appear. It's usually the Create Ticket button, or a dropdown emoji field if you're using dropdowns.

Why doesn't the bot accept it as valid? That depends too. It's possible that

• you wrote text there, instead of an emoji (or in addition to an emoji)
• you entered a custom emoji code incorrectly
• you entered a code for a custom emoji from a server that the bot is not a member of
• you're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[sharp condor]

I used the one they give me

Nvm I got it. It's becasue I added To create a ticket react with to the emoji part

[scenic plinth]

How come you didn't read the reply on your way to find the question to say it was not answered?

[twilit tiger]

oh ok didnt see it because it was not mentioned

I do have another confusion

Is it possilbe to add a button to close the ticket with request

So it requestes the user (the person who created the ticket) to close the ticket

I dont just want to close the ticket, I want the user to accept it to be closed so that they still have the option to leave it open and to decline that request in case they have something else to ask.

[civic wagon]

Dashboard > Panel Config > General > Two Step Close

You should be able to customize the message from:

Ticket > Close Ask Message

[sharp condor]

What do you mean?

[civic wagon]

It wasn't meant for you probably

[sharp condor]

Got you

[scenic plinth]

No it wasn't, people just think its an amazing idea to make comments and then get replies only to immediately delete it.

[sturdy frigate]

So i am back and the thread for tickets is not working for my tickets anymore and i cant figure out where i am going wrong. the tickets wont make the threads now???

[uneven bear]

Anything i did wrong that it did not ping the-

[sturdy frigate]

Okay so here is an update, All of them work EXCEPT the 2 i circled but the setting are EXACTLY the same as the other 6 so idk why these 2 wont work?!?!?!?

[covert swallow]

Permissions?

[covert swallow]

The what?

[dapper girder]

Anyone know how make sun like this

Stuff like that?

[sturdy frigate]

all of the permissions for each ticket to have a thread is set like this. ALL the same. yet the 2 circled ones in the image i provided wont provide a thread like the others and idk why.

[covert swallow]

Looks like a really long panel message with multipanel (see below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[covert swallow]

Server side perms good as well?

[sturdy frigate]

they should be since again everything is the same, And where these 2 post at two others go to the same spot and work perfectly fine.

[covert swallow]

And absolutely nothing changed between it working and not working?

[dapper girder]

Yea I was trying that below but Im kinda confused.

Im always doing wrong im working on it trying to see what i did wrong

[covert swallow]

What part is confusing you

[dapper girder]

Like the part on how they have the text in like an embed

[covert swallow]

Thays done through the panel message

[dapper girder]

Oh ok

You need Gold for that?

[sturdy frigate]

if this is refering to me than no. Nothing changed.

[covert swallow]

Some parts yes some parts no, the body of the embed is free

[covert swallow]

Hmm, interesting

[dapper girder]

oh ok thank you

[sturdy frigate]

see it does for the others but those 2 it just wont. I even went to the lengths of giving Ticket tool adminisstrative abilities and still not doing it

[covert swallow]

Is there an error does it just.... not do it

[sturdy frigate]

no it does. thats the # 0009 & 0004 tickets

no errors nothing, they send do everything right just WONT send the thread like you see ticket 0002 doing

[covert swallow]

I have no idea off the top of my head and its about 2 am for me, try to open a ticket here and another support member who isnt half asleep may be able to help you further

[still lava]

Hello, why did the closed tickets still stay in [Category-Open] that I set, even though they've closed? It would be appreciated if anyone could help me to solve this issue.

[civic wagon]

just confirming, you've set a closed category and tickets were moved there right?

[still lava]

yep, it works fine before 0054

[civic wagon]

Most probably you hit the limit of 50 channels per category

if you can check that once

[still lava]

oh, this is the limitation that is set by Discord, right?

[civic wagon]

yes

[still lava]

Got it, I know how to solve it now.

[sturdy frigate]

K I can do in the morning it's midnight for me xD

[civic wagon]

There's a way around that too

[still lava]

Wow, this is helpful. Thx, mate.

[civic wagon]

Happy to help ^^

[uneven bear]

I want to ping a person in the ticket but it did not ping anything I did wrong?

[uneven bear]

Hi, mind helping me for a bit

[vague cosmos]

Don't ping for help, but what did you do?

[uneven bear]

Is it you?

[civic wagon]

Please provide screenshot too so that it's easier to see

[civic wagon]

Are you trying to ping a user or a role?

[uneven bear]

User

[civic wagon]

You need to format it as <@userID>

Without the codeblocks.

[uneven bear]

Means it will be <866632167449952286>

Uhh did you just give Ur phone number randomly?

[vague cosmos]

Not sure what you mean, but I would remove your phone number.

[civic wagon]

You need to add @ before the ID

[pulsar heath]

Yeaa i my phone number is registered in coat and prime

[uneven bear]

Oh ok so that's it?

[pulsar heath]

Please help me

[uneven bear]

@pulsar heath tell me in hindi

[vague cosmos]

And what is your exact question?

[pulsar heath]

Meri I'd ban ho gayi hai

[civic wagon]

@pulsar heath Apna phone number to mat daalo xD. Ye Ticket Tool bot ka support server hai. Agar koi ID ban hui hai to us server ko contact karo.

[uneven bear]

Acha ban hogyi matlab

[civic wagon]

Yes.

[uneven bear]

Teri id ban hui usme ticket tool kya karega

Can someone give link to dashboard I am too lazy :/

[humble sequoia]

https://tickettool.xyz/manage-servers

[oak sapphire]

Heya, is there a way to make a button for turning automation on and off?

[vague cosmos]

Automations is a premium only feature.

Which you switch at the dashboard if you have premium.

@oak sapphire

[oak sapphire]

I know, i have premium. I just wanted to know if there's an automation button that can be attached to the ticket instead of using commands for it

[vague cosmos]

I don't believe so

[oak sapphire]

Ah, okay. Thanks

Thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[teal grail]

hmm

[teal grail]

yes you can, i guess

in Limits

where

[vague cosmos]

Isn't that only to disable the options to create tickets? Seems not like an automation.

[vague cosmos]

This server has premium via Discord, that is how.

[teal grail]

Technically it's automatic

[vague cosmos]

@jade topaz if you hover your mouse over it, you'll see it.

I believe you get it on both bots too if you get premium via Discord.

That is not something we can help you with here, as it has nothing to do with @pseudo glen.

Did you have any other questions, about Ticket Tool?

[unique atlas]

how to set ticket system in own discord

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

Ik kan je eventueel in het Nederlands helpen, aangezien ik zie dat je Nederlands bent.

@unique atlas maar zie de embed hierboven, laat maar weten of het lukt.

[unique atlas]

ja waar staat panel

[vague cosmos]

Ben je in het dashboard?

[unique atlas]

ja denk het

[humble sequoia]

https://tickettool.xyz/manage-servers

[unique atlas]

ben nu bij servers beheren

[vague cosmos]

Selecteer je server en je zal iets zien als dit.

[unique atlas]

ik kan zegmaar niet selecteren er staat alleen beheren en dat werkt niet

[vague cosmos]

Kun je eens een screenshot sturen van wat je precies ziet?

[unique atlas]

hoe stuur ik ss

[vague cosmos]

Als je een screenshot hebt gemaakt (prntscr knop) kun je die gewoon hier plakken.

[unique atlas]

ja

heb geen print screen

[vague cosmos]

Wat voor OS heb je?

[unique atlas]

het kon toch iets met ctr

heb windows

[vague cosmos]

Ctrl+prntscr volgens mij, heb zelf geen Windows maar je ziet dit zeker?

[unique atlas]

ja dat

[vague cosmos]

Oke en de manage knop werkt niet? Kun je eens in de Discord server die je wilt beheren het volgende commando uitvoeren en een screenshot van het resultaat maken https://support.microsoft.com/nl-nl/windows/het-knipprogramma-gebruiken-om-schermopnamen-vast-te-leggen-00246869-1843-655f-f220-97299b865f6b#:~:text=Press Ctrl %2B PrtScn keys.,that you want to capture.

/permissionlevel

Mocht een screenshot niet lukken, kun je me dan zeggen wat het resultaat is?

[unique atlas]

er staat permissionlevel 0

[vague cosmos]

Dan heb je geen dashboard access, je moet de server owner vragen om een rol die je hebt als dashboard rol toe te voegen.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 12, 2023, 3:08 PM

[unique atlas]

oke

[vague cosmos]

Als dat is gedaan kun je wel in het dashboard. 🙂

[unique atlas]

oo oke 1 sec hoor

[vague cosmos]

Neem de tijd, het is warm. Geen haast.

[unique atlas]

ja zeker haha

ze hebben gedaan maar hij doet niet start hem even opnieuw op de ticket tool

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[vague cosmos]

Even opnieuw inloggen werkt meestal. 🙂

[unique atlas]

nope

[vague cosmos]

Nog steeds niet? Kun je nog eens /permissionlevel doen?

Als het nog steeds 0 is, heeft hij wel de save button ingedrukt?

[unique atlas]

nogsteeds 0 wacht even hoor

[vague cosmos]

Als de rol is toegevoegd, moeten ze wel op de save knop drukken.

[unique atlas]

ja

ze moeten dat dus doen in ticket tool app

[vague cosmos]

Ja klopt, als ze naar het dashboard gaan, kunnen ze het doen bij Server Configs.

[unique atlas]

ja

[vague cosmos]

Daar kun je dashboard roles toevoegen, daarna klik je de save knop en zou jij - mits je de rol hebt - toegang moeten hebben tot de dash.

[unique atlas]

ja heb het gezegd ben even snel eten

[vague cosmos]

Geen probleem, smakelijk! Geef maar een ping als je terug bent. 🙂

[unique atlas]

ik laat je weten

[fair idol]

it’s english only

[vague cosmos]

@fair idol hi do you need any help? Also support can be done in their native language too.

[teal grail]

here you can ask for help in any language

[unique atlas]

het is gelukt bedankt

[vague cosmos]

Super, heb je nog hulp nodig met het instellen van de bot?

@unique atlas ^

[fair idol]

no but 1 questions are u english

[vague cosmos]

Yes, but not native.

[vague cosmos]

Appeal for what, @buoyant perch?

Where? Here?

Where did you get banned..?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vague cosmos]

@buoyant perch

Read the above message, send by @humble sequoia.

There is the answer to your question(s).

[rustic gale]

You're in the wrong place, pal

We can't help you here

We don't know what's the right place, but it's not here.

We don't know.

[vague cosmos]

1. Don't get banned.
2. We don't know what you should do.

Which part of "this is not the right place" and "we can not help you" isn't clear?

For what..? That we told you we can't help you?

[gilded verge]

@buoyant perch, who told you to join the Ticket Tool Support discord server?
nobody
so find their server with the problem yourself because as mentioned few times before: We can't help you

[uneven bear]

How can I make ticket tool do this and when this happens, does all my work on tickets in dashboard gets deleted or it will be just like a shift

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[uneven bear]

Whoever did it thank you!!

[uneven bear]

I had a drop down that got deleted by a person by mistake, how do I send the drop-down again?

[rustic gale]

What do you mean it “got deleted”?

[vague cosmos]

Did you mean the message in Discord got deleted?

[uneven bear]

Yes

[vague cosmos]

You can just re-send the panel from the dashboard in that case.

Do you know how, @uneven bear?

[uneven bear]

No brother idk how 😭

[vague cosmos]

Dashboard > Panel Config > Send

The send button can be found at the top.

[uneven bear]

Thanks! And can i add a channel name in my ticket message?

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

In the message when you create a ticket?

[uneven bear]

No brother, the message which comes in embed

Like you there ^^

[vague cosmos]

Ah, yes you can. You'll need to use <#ID>.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[uneven bear]

I have to add #??

[vague cosmos]

Yes, can you paste the ID here so I can give you the exact format?

[uneven bear]

And btw how do u get a channel id 😁

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[uneven bear]

Okkk

[keen hull]

how do i make it so that only moderators can close tickets

[vague cosmos]

Hey @keen hull, at the dashboard go to panel configs and then buttons. There edit the close ticket button and make it support team only.

[uneven bear]

1111188604904017960

[vague cosmos]

[#1111188604904017960](/guild/509192800865353738/channel/1111188604904017960/) is what you need to use then.

[uneven bear]

Thanks brotha!! Really thankful #📈│reviews now!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, happy to help.

[vague cosmos]

@keen hull did this work for you?

[keen hull]

yeah thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, happy to help!

[primal marten]

how can I open a ticket?

[vague cosmos]

Answerd below

[primal marten]

always when I make /add there is wrote : This channel isnt a ticket

[vague cosmos]

Ah, are you sure the channel is a ticket, @primal marten?

[primal marten]

I dont know how to do it as ticket

[vague cosmos]

Did you setup the bot?

[primal marten]

yeah

[vague cosmos]

Did you send the panel to your Discord server?

[primal marten]

no how?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

Read the third embed. ^

[primal marten]

thanks

[vague cosmos]

No worries, did you have any other questions?

[primal marten]

how long is ticket tool for free?

[vague cosmos]

It will always be free, but you can support the developer (and unlock amazing features) by buying premium.

@primal marten you can also get free premium by voting, run $vote in #🤖│bot-spam for more information about that.

[primal marten]

thank you so much

[vague cosmos]

No problem, did you have any other questions?

[primal marten]

no not at the moment:)

[vague cosmos]

Alright, feel free to drop them here if you've more questions. For now have a nice day.

[nimble geyser]

Okay I’m here

[vague cosmos]

Alright, does the bot have all the required permissions?

[nimble geyser]

Oh, now it works thanks @vague cosmos !

[vague cosmos]

No worries; bots don't see edits with a ping. 😉 Did you have any other questions?

[jade topaz]

how do i put it where people can make 2 tickets instead of one

[vague cosmos]

Hey! Dashboard > Server Config > Global limit

[jade topaz]

can you send link

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

ty

[vague cosmos]

No worries.

Did you have any other questions, @jade topaz?

[jade topaz]

dont work

[pseudo ravine]

Could you go take a screenshot of the settings you changed?

[jade topaz]

ok

[teal grail]

It's not that you have to move.

[pseudo ravine]

Could you send a screenshot of the whole page?

[teal grail]

He is in Server Confis.

[jade topaz]

ok

[pseudo ravine]

Go to Panel Configs > Limits > Send a screenshot of Tickets Open

[pseudo ravine]

Panel Configs please

[jade topaz]

oh

thank you i got it i forgot its panel u just saw u saw go to pannel configs

wait who do i say ty to

[teal grail]

This option means that only 3 tickets could be open at the moment.

In server.

[pseudo ravine]

You're welcome, glad I could help. If you have any other questions/issues, don't hesitate to reach out again

[jade topaz]

thank you @pseudo ravine

[iron night]

Gave +1 Rep to @pseudo ravine

[jade topaz]

or who

[dense bluff]

How can I cancel ticket premium? Its great that y’all made it impossible to find

[robust pivot]

$billing

Opps

[scenic plinth]

It's amazing how rather respectful you came in 🙂

If you subscribed via Discord, which we don't control their designs, you visit Subscriptions in your user settings and from there manager any ongoing subscriptions to the app.

If you have issues with it, feel free to complain to Discord as we are not responsible for "impossible to find features" on their app.

[dense bluff]

Guess subscriptions can only be found on PC?

[scenic plinth]

Yes, that is what it says. You can only manage subscriptions on PC or Discord wWeb Browser.

[robust pivot]

Hey question do you know how send those embeds?

Like these

[scenic plinth]

You mean tags? There is a list of them in #🤖│bot-spam by using $commands

[robust pivot]

Oh I forgot about that 💀 thanks for reminding me.

[scenic plinth]

Also apologies for the lack of common sense. Though, I cannot fix a lack of braincells 🙂

[robust pivot]

Thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[uneven bear]

How to add emoji in ticket message the embed one

[civic wagon]

Get the emoji ID by using the $id command and paste it there

Make sure the emoji is from a server where tickettool is there as well

[uneven bear]

What bracket should i add

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis, and your server.

Just use the command </id:1029797400174399546> <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use the command without any option.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[civic wagon]

Look at the last example, that is how an emoji format looks like. You'll need to use that ^

[worldly tangle]

.

Has anyone on here bought the limited may car voucher

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

[radiant needle]

Hey

[uneven bear]

Can someone give me the drop-down message

[radiant needle]

So What do the different things mean on the /invite menu

like what does fake invites and bonus invites mean

[rustic gale]

Ticket Tool doesn't have an /invite command

Are you sure you're looking at the right bot?

Or do you mean something else?

[rustic gale]

You can call it any time, just write $dropdown

(Only in this server)

[uneven bear]

Why can't I access this

[rustic gale]

Because no premium

[uneven bear]

Ohh

I want to change the server ticket
And the message beneath it how do I do it?

[rustic gale]

Edit Panel Message

[uneven bear]

Ohk!! Buddy thanks

[iron night]

Gave +1 Rep to @rustic gale

[uneven bear]

I can't change the pannel name can i?

It's premium NVM

[rustic gale]

Use the Rename button

[uneven bear]

huh?

Like mine is support ticket, i want it to be support centre

[rustic gale]

https://cdn.discordapp.com/attachments/1065154397358796800/1118061639229517855/imagen.png

[uneven bear]

You see that support ticket, i want that to be changed

[rustic gale]

https://cdn.discordapp.com/attachments/1065154397358796800/1118061639229517855/imagen.png

Rename it to whatever you like, then use the Send button to send it again

That's all

[uneven bear]

Ok!! And sir btw i want my ticket tool to send those buttons like 4 at once how do you do that

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

Just remember to disable dropdown style, since you're using dropdown

[uneven bear]

Ok thanks!

[iron night]

Gave +1 Rep to @rustic gale

[uneven bear]

Cant see my other dropdowns

[vague cosmos]

Did you create them and save them?

Also might someone else have them deleted?

• are you on the right panel?

@uneven bear

[jade topaz]

Who know this

İts Optik server

[scenic plinth]

We aren't... whatever that is

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[uneven bear]

Yup saved them, the drop-down is on a channel with it having all options i put first but now can't see

[vague cosmos]

Hey - I've some internet issues so might have a delay in responding; but are you sure the right panel - where you did setup the dropdowns - is selected on the dashboard?

[uneven bear]

Wait a second i did drop down from one pannel only

I was on the wrong pannel :bruh:

[vague cosmos]

I knew it, did you need any more help?

[uneven bear]

Nope maam

[vague cosmos]

Alright have a fantastic day!

[jade topaz]

Hey, how do you change the amount of tickets someone can open at one time? the panel has changed and i can't find it

[civic wagon]

Dashboard > Panel Configs > Limits

[jade topaz]

That worked, Cheers for that

How to do backup using ticket tool

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

[vague cosmos]

You must be the server owner to do it.

[jade topaz]

Thx

[vague cosmos]

No worries, did you have any other questions?

[jade topaz]

No

[vague cosmos]

Alright have a fantastic day and feel free to reach out again!

[jade topaz]

how can i make my ticket send a dm to ticket owner with the reason i in /close command when closing a ticket?

[vague cosmos]

It can with automations, which is a premium only feature.

[jade topaz]

oh then why free users are able to put reason when closing ticket?

i mean that reason we put won't be read by the ticket owner

[vague cosmos]

Because, you can't limit that?

Discord has limits too.

[jade topaz]

alright, thanks for letting me know 😄

[vague cosmos]

No worries, did you have any other questions?

[jade topaz]

nope thanks

[nocturne scroll]

where can u mentions so when u create a ticket it mentions mods and admins?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[vague cosmos]

@nocturne scroll see above. 🙂

[nocturne scroll]

ok

tysm

[vague cosmos]

No worries, did youb have any other questions?

[nocturne scroll]

nope, thx again

oh yeah btw

how do u automatically add mods and admins to a created ticket

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[nocturne scroll]

tysm

[vague cosmos]

No worries. Happy to help.

[nocturne scroll]

: )

[nocturne scroll]

do i put the role name in {@role name} ?

[vague cosmos]

Yes.

[nocturne scroll]

ok

[vague cosmos]

Make sure the bot can mention every role or the role can be mentioned by everyone.

[nocturne scroll]

ok

[placid stag]

@radiant moss sorry, but how do I change the language to Russian?

and how to switch the language to Russian?

[civic wagon]

You can't switch bot's language to russian

[placid stag]

I live in Russia just

[wild spire]

if u have an iphone I know you can click here and it’ll say “translate webpage” for the dashboard.
If you set your Discord to Russian it will also translate the errors and such u receive to Russian

[alpine canopy]

bot hakkında bişey sorcam

destek kanalı açınce bot ütteki mesajının sonunda rol etiketliyoya onu nasıl yapcaz acaba

[vague cosmos]

Kontrol Paneli > Panel Yapılandırması > Bilet Mesajı > {role ID} veya {@Role Name}.

[gaunt plinth]

How can I do something like this??

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[vague cosmos]

@gaunt plinth see the embed above. 🙂

[gaunt plinth]

Thanks

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries. Did you have any other questions?

[gaunt plinth]

no

[vague cosmos]

Alright have a fantastic day! ❤️

[gaunt plinth]

🤍 🌼

[hushed wadi]

A little problem. I want to switch from regular ticket bot to premium with /botswitcher cmd. When i do it, i cannot change or update the panel that i have created with the common bot. Is there any way to transfer the panels and stuff to premium bot?

[vague cosmos]

Can you try to switch via the Dashboard?

Dashboard > Server Configs > there you can switch between the bots.

Settings are automatic moved over if you switch, just not for old tickets.

[hushed wadi]

How can i get the panel updated, so that it would have the message posted as premium bot

[vague cosmos]

You'll need to re-send it.

[hushed wadi]

Yes, i figured it out now. Thx for the support 🙂

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, did you have any other questions?

[hushed wadi]

Mm, not for now

[vague cosmos]

Also thank you for supporting Ticket Tool. ❤️

[jade topaz]

السلام عليكم ممكن مساعدة

[hushed wadi]

One question is more. Now when someone makes a ticket and i wanna claim it, the message was sent by the common bot so i cannot claim it. How can i fix it?

[vague cosmos]

Do you get an error?

[hushed wadi]

I have premium active at the moment

[vague cosmos]

Is it an old ticket?

Is it an old ticket?

@jade topaz لا تسأل ، فقط اسأل.

[hushed wadi]

eem

[vague cosmos]

"eem"? 👀

[hushed wadi]

It was yep, my bad 😅

[vague cosmos]

If it's an ticket created by @pseudo glen, @humble sequoia can't interact with it.

[hardy ibex]

i want to do multi buttons and i did this but how do i send it

[civic wagon]

Go to the Menu and click on send

[hardy ibex]

it send 1 pannel or ?

[civic wagon]

You need to send the original panel on which to attached these panels

[stray bobcat]

Yes, only the one panel.

[hardy ibex]

so i can't do the multi open ticket buttons ?

[stray bobcat]

Yes

[hardy ibex]

oh

[stray bobcat]

On the window you sent, click Back, then on top of your screen, click Send, like Jasvir mentioned

it'll send one panel, and will show all your buttons.

[hardy ibex]

ohh alright

[stray bobcat]

However, I see you linked New Panel 3, which is the main panel. You should remove it from the list, or you will have a duplicated button.

[hardy ibex]

oh ok

[hardy ibex]

alright ill try

what is this btw he have administrator perm

[wild spire]

go to panel configs > buttons > create ticket

You probably put text in the emoji field

[hardy ibex]

there was space i deleted it and still the same think also i put in the buttun text an emoji is it ok ?

[wild spire]

give me the server id?

[hardy ibex]

sure

870334466462216242

[wild spire]

one second

[hardy ibex]

alright take your time

[wild spire]

panel 4 still has a space.
And putting an emoji in “button text” defeats the purpose of the emoji field.
I recommend removing them there

[hardy ibex]

alright ill try

still

i removed all space

and i deleted all button text i let them empty

[wild spire]

still the same errors or?

[hardy ibex]

yea

[wild spire]

which panel are you trying to send ?

[hardy ibex]

5

[wild spire]

you have selected the same panels twice

[hardy ibex]

i removed the right one and still same thing

[wild spire]

whoops <@&832847423801262090> bot timed out for no reason

[civic wagon]

for image spam xD

[vague cosmos]

Did you just ping the whole mod team?! 🤪

[wild spire]

he/she was sending screenshots 😂

[wild spire]

jep

[hardy ibex]

i got timeout because i sent 5screenshot wew 😐

[wild spire]

anyways run /debug in the channel you’re trying to send ur panel to and give me that link

[hardy ibex]

alright

[hardy ibex]

https://discordapp.com/channels/509192800865353738/662692902245498910/1118260394587336904

do i do clear cache ?

[wild spire]

U can try that already yeah!

I’m gonna start digging through the whole dashboard cause it should work now

[hardy ibex]

i did and nothing happen

[hardy ibex]

alright take your time'

[wild spire]

okay so our best guess is to grab the full IDs of emojis manually by the $id (emoji) command and copy/pasting that format

$id

[humble sequoia]

<:check_green:836268328640184380>

[wild spire]

like that 👆🏻

[hardy ibex]

only paste the emoji id ?

[wild spire]

Yes like in my example the <:name:id> format

[hardy ibex]

oh

alright ill try'

[hardy ibex]

bruh

[wild spire]

whoops 😂

[hardy ibex]

what now 😂 ?

[wild spire]

okay just send each panel individually (no multipanel yet) and let me know which one is giving the errors

[hardy ibex]

alright

[wild spire]

We’ve even looked with 2 people from support now

[stray bobcat]

Yeah, definitely odd

[hardy ibex]

oh only panel 3 is giving erorr

[wild spire]

all others were able to send?

[hardy ibex]

that great do i try delete it and do another one ?

[hardy ibex]

yea

[wild spire]

You can try that or I can take another look.
Now I know which one

[hardy ibex]

alright ill try to delete and and do another one

finally it works thank you < 3

[stray bobcat]

woooo!

[wild spire]

No worries! Sorry we couldnt find the actual issue but yay it works

[hardy ibex]

its okay at least now you know for other people can help them fast and thank you guys again < 3

[fervent oasis]

how to set auto closing and saving tickets to transcript?

panel, channel is set up

[vague cosmos]

Automatic saving a transcript is premium only. Automations are too.

[dim nymph]

How do U make it where multiple tickets are able to be opened. Such as if I want there to be 2 buttons, one Player Report and one questions. How can I make them together?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

@dim nymph

[dim nymph]

Thanks!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries

[rose scroll]

Hi, good night

How to fix this?

Happens when trying to click the button to create a ticket

[vague cosmos]

Are you using Thread Style?

@rose scroll because the channel where threads should be created in can't be found

[rose scroll]

I'm using this template:

[vague cosmos]

Dashboard > panel Configs > thread style

Check if the channel there is correct.

[rose scroll]

You are sure! Thank you very much friend!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries. Happy to help.

[dim nymph]

How do I make it where the Ticket tool has all the commands it needs?

[vague cosmos]

What do you mean exactly?

[dim nymph]

it wont let me send tickets to my server.

[vague cosmos]

Are you getting an error?

[dim nymph]

Yes,
Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[vague cosmos]

Check your buttons, you're using text at the emoji field.

https://discord.com/channels/509192800865353738/1104748171869036544

[vague cosmos]

If your panel is working fine, it's most likely the close button.

[dim nymph]

Do you have to have premium?

[vague cosmos]

No. Go to dashboard > panel Configs > button

[dim nymph]

Then what? Sorry.

[vague cosmos]

You did send the panel right?

[dim nymph]

Yes, but I need to send a new one with all the new buttons.

[vague cosmos]

So this error is with the new create a ticket button?

[dim nymph]

When I try to send it.

[vague cosmos]

Can you edit the create ticket button and send a screenshot of it?

[dim nymph]

Yes.

Or do you not meant that.

[vague cosmos]

I meant of the dashboard. But does the error come when you click create ticket?

[dim nymph]

Send?

Or just create ticket.

[vague cosmos]

When do you exactly get the error?

[dim nymph]

Once I tried to send it.

[vague cosmos]

Choose create ticket and send a screenshot.

[dim nymph]

In my discord server?

[vague cosmos]

No. Read the message I replied to

[vague cosmos]

That's not the dashboard.

[dim nymph]

Opps.

Wrong pic, sorry.

[vague cosmos]

You can't have text at button emoji unless you use a custom emoji.

You can use Button Text to change the text

[dim nymph]

So just an emoji?

[vague cosmos]

Correct.

[dim nymph]

Okay, should it work now?

[dim nymph]

Also, how do I make them diffrient names?

[vague cosmos]

Read the second line of this message.

[dim nymph]

How do I make multiple?

I tried to make some, they made multiple, but has no name.

[vague cosmos]

No need to ping me every time, but see below:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[dim nymph]

Sorry.

Okay, and then after that, I'm there, should I just send it and they have it?

[vague cosmos]

Yes. If you resend your panel.

[dim nymph]

Because for me, it only shows the one, and then it's all Open a ticket with no name.

[vague cosmos]

Hnm, I can't really help you in more detail now. At work and only a phone, could you open a ticket in #🎫│make-a-ticket so support can assist?

[dim nymph]

Never mind, found it out, thank you so much.

[vague cosmos]

Awesome.

Did you have any other questions?

[dim nymph]

Nope, thanks so much though!

[vague cosmos]

No worries, have a fantastic day.

[dim nymph]

You too.

[jade topaz]

why are my members able to close tickets completely?

[vague cosmos]

Dashboard > panel Configs > buttons > close ticket (edit button) make it support team only

[jade topaz]

thank you ! does this bot have an auto assign for roles option ?

[vague cosmos]

Yes but it's premium only

It can assign roles up on creating a ticket

[pliant stump]

hey I was wondering how do you create new buttons?

nvm I think I got it lol

[teal grail]

Ok

[eager prairie]

Hey was wondering how to invite gold bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[civic wagon]

@eager prairie ^

[eager prairie]

Thank you

[shut summit]

May I ask some questions?
What address is this referring to? Does this refer to the number of addresses I used for the bridge?

[humble sequoia]

@shut summit

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[broken edge]

Hello, i have a question about ticket tool bot. I’ve got all the big settings done and everything is set up i just don’t know how to make the ticket ping my staff when a new ticket is opened. Like there is the message “hello user how can we help you ?” And i want to add the staff tag in there but i can’t figure out how

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[civic wagon]

@broken edge ^

[broken edge]

Thanks, I’ve also got another question. How can i have more than one ticket opened at the same time ?

[civic wagon]

Dashboard > Panel Configs > Limits

[broken edge]

Thanks !

thanks @civic wagon

[iron night]

Gave +1 Rep to @civic wagon

[jade topaz]

someone online to help me?

i added the role "helper" to the support team

but they cant see any of the tickets. ping me when answer

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[vague cosmos]

@jade topaz

[jade topaz]

i did but they cant see the tickets

@vague cosmos

[vague cosmos]

It only works for new tickets. Does the bot have the required permissions?

[jade topaz]

oh fr? no way to add them?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[vague cosmos]

The developer of the bot did, but why do you need to ping me for that?

Afk again

[hearty heron]

How can I detect ticket create from a specific user?

[polar pebble]

how to add multiple buttons in a panel???????

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[civic wagon]

@polar pebble ^

[vague cosmos]

What do you mean exactly?

[polar pebble]

bro how to add more button i'm confused

[vague cosmos]

What do you not understand exactly?

[polar pebble]

i want to add more button on my panel but it showing this wait leme show

[vague cosmos]

Did you create multiple panels?

[polar pebble]

no only one

[vague cosmos]

That's the problem.

It are multiple panels, so you need to create multiple panels to combine them.

[polar pebble]

oh

thnks for the help

[vague cosmos]

No worries, can I help you with anything else?

@jade topaz was your issue resolved?

[polar pebble]

if i get touble with somethinf i would ask for sure

[vague cosmos]

Alright, have a fantastic day!

[jade topaz]

not rlyl cant i add them into existing ticketsd?

[vague cosmos]

You will need to add the permission by hand, not sure if /add works with roles.

Oh it does, you should use /add @role to add them to current tickets.

[jade topaz]

can i get back deleted tickets?

is there like a DB or smt of deleted tickets? i need their transcripts

[vague cosmos]

@jade topaz if you've saved the transcript using $transcript yes; otherwise no.

[jade topaz]

damn i didnt... any way to automatically save transcripts?

[vague cosmos]

Yes, with premium.

[jade topaz]

alr thanks

[vague cosmos]

No worries.

[jade topaz]

if my account gets trmd can i bring premium to another account? providing payment proofs or any other thing?

[vague cosmos]

If you pay via Discord no, other ways yes. But open a Billing Ticket in #🎫│make-a-ticket, so the billing team can assist you better with that.

[jade topaz]

okay, i still have to buy the premium i just wanted to make sure to migrate the premium subscription in case i can't use the account i've purchased it on anymore

so you confirm it's possible to migrate it?

[vague cosmos]

I'd suggest you to open a billing ticket for that.

[jade topaz]

okay thanks

[upbeat bluff]

this is where questions go right?

[humble sequoia]

@upbeat bluff, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[civic wagon]

Yes

It is here

[upbeat bluff]

okay cool! this fleet youtuber guy made a tutorial on how to get the ticket bot up and running, however the bot permissions isn't showing up for me :')

[vague cosmos]

That seems to be a old video, you can check the permissions using /debug in your server.

[upbeat bluff]

okay thank you!

[jade topaz]

will i get the premium bot or will the subscriptio be linkeed to my email as it was before?
cause i dont want to pay through discord

[vague cosmos]

Open a billing ticket for that, billing team can help you the best with it.

[wild spire]

or a normal english support

[gaunt flume]

Hi guys

Did some one tried making hyperlinks?

Or make form text clickable

[shut bolt]

Forms don't support it

[clever cypress]

guys can i change the bot's picture?

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[vague cosmos]

@clever cypress see above. 🙂

[clever cypress]

where?

[vague cosmos]

Right here, but the answer in short is no.

[clever cypress]

ok ty

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, did you have any other questions?

[jade topaz]

ehm the billing support ain't answering

[vague cosmos]

You should be patient or close it and open a English ticket - as I heard that it should work too.

[jade topaz]

alr

[vague cosmos]

@tired totem hey do you need any help?

[teal grail]

?

[tired totem]

no thanks

[teal grail]

#🤖│bot-spam

[vague cosmos]

Do you need any help..?

[teal grail]

I was talking to him about the command he made

[teal grail]

And I don't need help..

[sand briar]

I want that people can see in 1 message all the available sub tickets, and that they can choose... How can I make this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague cosmos]

You mean that, multiple panels? @sand briar

That gives you one message with all the options to create tickets.

[sand briar]

Yeah I mean

Do I have to do that with /setup or online?

[vague cosmos]

Awesome!

[vague cosmos]

You'll need to do it from the dashoard, you can read it here.

[sand briar]

thats online or in discord?

with /setup?

[vague cosmos]

It's via the dashboard.

[sand briar]

I see

what to do now?

[sullen fox]

Got a question. We use ticket tool in our FiveM server. Is there a way to where if someone clicks on the Report a Player ticket option we made, that instead of opening a ticket where they can report the player - instead it would open a DM to them where they can answer questions such as who they are reporting, what rule was broken, etc. and what they send in the DM will come to the ticket for only Admins to view? Hope that makes sense.

[vague cosmos]

Read this message, @sand briar.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[vague cosmos]

@sullen fox is this something you can use?

[sand briar]

I did but how is he going to send a message?

[sullen fox]

I believe so. We just dont want admins and the reporter in the same ticket. We want them to fill something out, send it, and then it closes to them and only admins see the info they provided.

[vague cosmos]

If you setup multipe panels; once you saved everything you send the panel.

[vague cosmos]

You would need to use /remove to remove the user from the ticket in that case, since /close would close the ticket and if someone clicks miss it might delete the ticket.

[sand briar]

How can I send it?

I did it how can I send it rn?

[vague cosmos]

Did you save it? If so: Dashboard > Panel Configs > Send button at the top.

[sand briar]

Thank you!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, happy to help. Did you have any other questions?

@sullen fox saw your message, but you deleted it?

@sand briar zie nu pas dat je Nederlands bent, je mag je vragen ook in het Nederlands vragen hier; mocht je er nog hebben. 😄

[sand briar]

ah prima ik kijk zo

[vague cosmos]

Helemaal goed.

[sand briar]

ik heb nu zeg maar dit, maar ik wil dat ze allemaal andere titel hebben en dat ik korte uitleg kan geven daarboven.... hoe kan dat?

[vague cosmos]

Je bedoelt, dat je de buttons een andere titel wilt geven?

[sand briar]

ja

en waar nu to-create staat dat ik daar meer neer kan zetten

[vague cosmos]

Dashboard > Panel Configs > Selecteer het panel waarvan je de button wilt aanpassen > Buttons > Create Ticket > Edit Button

Onder "Button Text" kun je de tekst aanpassen.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[vague cosmos]

Voor het panel message (welke in jouw geval Searching for is) kun je de tekst van de embed aanpassen.

[sand briar]

ik kan daar niet typen

[vague cosmos]

Klik op **Embed Editior - 1 **, daar wel. Waar je probeert te typen is premium only.

@sand briar lukt het? 😄

[sand briar]

ik heb de buttons nu goed alleen die tekst is er niet?

[vague cosmos]

Zie hiervoor, dit bericht.

Je moet wel voor elke button het juiste panel kiezen.

[sullen fox]

i dont understand this part

where do i put the {create.form.x} for each question?

[sand briar]

ja ok, en hoe kan ik elke geopende ticket in een bepaalde categorie laten komen?

[vague cosmos]

If you don't want it in a new embed:
Dashboard > Panel Configs > Ticket Message

[vague cosmos]

Dashboard > Panel Configs > Category

[sand briar]

en hoe kan ik hier wat meer neerzetten?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[vague cosmos]

Alstublieft. 😄

[vague cosmos]

@sullen fox not sure if you saw the message.

[sand briar]

danku heb het zo wel ongeveer! Dankje!

[sullen fox]

yeah but i dont know where in the ticket message to add it

[vague cosmos]

@sand briar geen probleem, had je nog meer vragen?

[sand briar]

nope!

[sullen fox]

Also, is there a way to automatically remove someone from the form once they have submitted it and filled out all the questions without having to use /remove?

[vague cosmos]

@sullen fox are you at the dashboad where you can edit the message? If you click on embed editior - 1 you can change the text.

[sand briar]

nouja hoe kan je zo'n form maken?

[vague cosmos]

Automations is a premium only feature.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[sullen fox]

i have premium

[rustic gale]

So you want them to not have access to their own ticket?

Easy, just set the ticket owner's View Channel permission to

[vague cosmos]

@sand briar mocht je uitleg in het Nederlands willen; dan geef je maar een gil. 🙂

[sullen fox]

thank you!

[vague cosmos]

Wow, didn't think about that one... 😊

[sullen fox]

Last question

With the form, is there an option to allow someone to submit a file like an image or video?

[rustic gale]

No

They could post a link to the file if they have it

[sullen fox]

No worries, thank you!

[rustic gale]

But you can't just upload a file into the form

[sand briar]

gaat goed zo

[vague cosmos]

Awesome!

[ebon flame]

What is this?

[pseudo ravine]

Hey there. That badge just means that the server has bought Premium Ticket Tool through Discord

[ebon flame]

If I buy from here the badge comes in my Premium?

[pseudo ravine]

Yes

[ebon flame]

And the web?

[pseudo ravine]

Then the badge won’t be there

[sullen fox]

is there a way to be able to allow someone to have more than 1 form ticket opened?

i filled out the form questions and submitted it, but i want people to be able to open more than 1

[vague cosmos]

Dashboard > Panel Configs > Limits

[sullen fox]

youre amazing

thank you 💜

[vague cosmos]

No worries, happy to help! ❤️

[timber venture]

Hey i have a quick question, so how do you edit the ticket bio thing? If thats even possible. Like is there a way to change what this says?

[vague cosmos]

You mean the footer or the message? For the messsage see below:

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[vague cosmos]

If you want to change the footer, that is premium only.

[timber venture]

Thats where it says the supporter thing right?

[vague cosmos]

What do you mean by it, exactly?

[vague cosmos]

Can be done via that.

[timber venture]

Yeah that

[vague cosmos]

Alright, see the message I linked to.

[timber venture]

Alr, thanks

[vague cosmos]

No worries, did you have any other questions?

[timber venture]

Not at the moment, no

[humble basin]

hii, what arer the permissions for a ticket owner to not be able to close a ticket?

[proud wharf]

hi, does somebody knows why the direct transcript doesnt work on me? in dm

[vague cosmos]

No.

[vague cosmos]

That's a premium only feature.

[vague cosmos]

Dash Panel Configs buttons make close support team only

[humble basin]

wait I don't get what you're saying

[proud wharf]

not , but im talking about when i open a tiket and then somebody or me jsut close the ticket, and i dont have that direct transcript on dm, and other users in that server do
The staff from that server told me thats a conf i have to make but i dont know how

[brittle spindle]

hello. i'm trying to change some stuff on the ticket tool dashboard but nothing appears

[vague cosmos]

I can't help anymore cause work

[indigo basin]

Hi guys, I was wondering how can we open more than one ticket at the same time? One of my colleague told me that she wasn’t able to open more than one

Never mind I found how

[gilded verge]

hi, some extensions break your browser so you can change browser

[covert swallow]

An outdated browser can also cause this

[civic moth]

hello

In the tickets that the members of my server do, thay can't use comands

and I need specificaly to the use one comand

[vague cosmos]

Are they able to interact with the bot? Like creating tickets via the buttons? Do they get an error?

[elfin swift]

Hey everyone. Someone may have asked this here, but I'm using the ticket tool bot for my server and I want all the support tickets to show up in a certain category in my server. But that's not happening.

On the dashboard of my account, the tickets are supposed to be created under "Supprt-Room" category but as mentioned above, that's not happening.

Instead, it's still showing up on top of all the channels in the left side of all the channels in my Discord.

Can anyone advise?

[vague cosmos]

Does the bot have permission to manage channels, under the category?

@elfin swift that's mostly common

[elfin swift]

Thanks for replying - yes it does. I edited the category permission and checked and I had that bot in there

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

With the required permissions?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[elfin swift]

yes it looks like this:

[vague cosmos]

That should be fine, what happens if you remove the category, save and readd it?

[elfin swift]

Just don't want to lose any of the channels beneath it. Do you recommend I move the channels to another category, delete the category, make a new one, and then move them back?

I don't see that changing the outcome but I can try? 🤷🏽‍♂️

[vague cosmos]

I don't think it has to do with the category, but how many channels are under it?

[elfin swift]

two channels

[vague cosmos]

Alright, it's not the channel limit then. I'm not sure what is causing it, you can eventually open a ticket in #🎫│make-a-ticket

[civic wagon]

Are the channels showing under "suggested"?

[elfin swift]

where would the "suggested" channels be? In the ticket bot dashboard that I'm on in my browser?

[civic wagon]

Nvm. I thought it was the "browse channels" thingy but it isn't

[zealous ice]

how do i make it so it's liek that on my server?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[civic wagon]

@zealous ice follow the instructions in the above embed ^

[zealous ice]

Thanks 😙

[iron night]

Gave +1 Rep to @civic wagon

[civic wagon]

First you need to setup multi panel too. Incase you need help with that too, then refer to the embed below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[zealous ice]

Thanks Times 2

[civic moth]

They can interact with the bot buy when they whabt yo use any (/) comand they cant

On the ticket created channel

[vague cosmos]

Check if the permission for application commands is enabled. I have to work.

[civic wagon]

Dashboard > Panel Configs > Permissions

[civic moth]

I Will try

[civic wagon]

Make sure they have the Use Application Commands permission enabled.

[civic moth]

I cant enter tonrhe dashboard

Can you tuve me the link?

[civic wagon]

Tuve you the link?
Anyhow

[humble sequoia]

https://tickettool.xyz/manage-servers

[civic wagon]

@civic moth ^

[civic moth]

What i have to do here. It dont dobanything

I dont understand

Please help

[civic wagon]

Make sure you're logged in with your main discord acc

[civic moth]

Definetely i am stupid thanks

[civic wagon]

Happens

[civic moth]

It doesnt send to soporte Channel, but to the othrrs yes

I dont now why

[somber island]

Hello - users are only able to make one ticket at a time per category but I want them to be able to make multiple, i.e bug reports etc. How can I enable this?

[civic moth]

I cant send the ticket message to hear

[vague cosmos]

Dashboard > server Config > global limit

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[vague cosmos]

@civic moth bot needs the above perms.

[somber island]

Hey, thanks for the reponse. My issue currently is that I want people to be able to open up multiple tickets for one panel, I am not sure where to change this

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Dashboard > Panel Configs > Limits

[somber island]

Thank you so much! Have a good day!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Thanks and no worries.

[peak kernel]

is there how can i get for free an aimbot?

[humble sequoia]

@peak kernel

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[robust pivot]

Wrong use of this channel please only use this channel if you have questions only about Ticket Tool

[vague cosmos]

See the bot message lol

[robust pivot]

opps mb

[wanton topaz]

I am unable to add ticket bot premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rustic gale]

How to switch to the premium bot

The first thing you need to know is: if you don't have long-term premium, switching to @humble sequoia is not recommended. This is because when your premium ends, the premium bot will go inactive and you will have to switch back to the free bot, which is inconvenient.

The second thing is this: the premium bot is not required for access to premium features. All premium features such as claiming, automation, custom messages... are active with the free bot as long as your server has active premium.

Here's how to switch to the premium bot:

1. Make sure the free bot is working properly: first, invite @pseudo glen to your server if it's not there. Then use the /botswitcher command to select Ticket Tool White. (If you have any difficulty with this, ask support)
2. Make sure you have active premium: in your server's dashboard, look at the Premium Status and make sure it says something other than “Free”, such as “Linked Subscription...” or “Time left...”.
3. Invite the premium bot to your server: in Server Configs in your dashboard, there's an Invite Premium Bot button. Use it to invite @humble sequoia.
4. Set up permissions for @humble sequoia: if you have many open tickets, the easiest way to do this is to give the bot the Administrator permission. Another option is to give the bot a support team role so it has access to existing tickets. Remember to also grant it access to channels that have panel messages.
5. Enable the premium bot: you can do this with the /botswitcher command or with the select menu in Server Configs.
6. Re-send any panel messages: Use the Send button in Panel Configs to do this. This is necessary because existing panel messages sent with @pseudo glen will go inactive while the free bot is inactive.

And that's all! Enjoy using the premium bot!

[wanton topaz]

Thanks, I got it.

[vague cosmos]

Can this become a tag?

[rustic gale]

No

You can copy the message text, send it on your private server, then copy text+paste every time you need it. That's what i always do

[jade topaz]

If someone set up the tickets wrong and we have like 100 that are un categorized is there a way to easily move all of them into a category, or is that a lot of work

[shut bolt]

Sadly not, you'll need to move each on of them using one of two ways:

• Moving them manually on your Discord
• Or setting the category on the dashboard and then closing and reopening the ticket

[jade topaz]

ok thanks so If I set overflow categories I can go into each and say close and reopen and it will move them?

[iron night]

Gave +1 Rep to @shut bolt

[jade topaz]

I tried to pull them down but it says the permissions do not match do you want to merge or keep permissions and I press keep and it does not move

[shut bolt]

It should yeap

[jade topaz]

thanks

[shut bolt]

Make sure the category doesn't have 50+, otherwise then you'll need more categories which I believe you do, and do not use the sync perms, that will completely mess it up

[jade topaz]

ok thanks

that is working now

[shut bolt]

[mighty patio]

Hello, how do I make a ticket like this?

@scenic plinth

[gaunt plinth]

What do I do ?

[wild spire]

dont ping staff.
The first one is called dropdown, the second is called forms.
See below here

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[wild spire]

top left, select a channel

[mighty patio]

где выбрать стиль?

[wild spire]

Stil? kakoje?

[mighty patio]

I did it right, I send the ticket and there's nothing there

[wild spire]

You didn’t attach your panels to your dropdown

[wild spire]

Display = imja

kak naprimer “Support” / “Help” /…

[wary kayak]

كيف اخلي البوت في الروم المخصص؟

[tough crystal]

What am I really trying to do?

[gaunt plinth]

channel what ?

which channel?

[wild spire]

the channel where u want ur transcripts to store

[robust sandal]

How do I leave the bot in the custom rum?

Arabic (ar) → English (en)

[gaunt plinth]

i want to all tickets

[wild spire]

Yeah then u need to set a transcript channel for each panel so u can save ur transcripts to that channel

[gaunt plinth]

i want save to dm

The bot sends saves to private people

[wild spire]

That’s only possible if you have premium and then it will only send to the ticket owner, not the support team.

[civic moth]

I do r understand

[vague cosmos]

I just woke up, what do you not understand?

[civic moth]

It didnt send a message to a channel

[vague cosmos]

Did you get an error when you tried to send the message?

Because I assume you try to send it from the dashboard?

[civic moth]

But It not send

[vague cosmos]

Can you run /debug in the channel and send a screenshot of the response?

[civic moth]

@vague cosmos

[vague cosmos]

Okay that looks good. Is another bot maybe deleting the message?

[civic moth]

Now yo say 😅

[vague cosmos]

Audit logs might help finding the one

[vague cosmos]

That looks better. 👍🏻

[civic moth]

Xd

Thanks

[vague cosmos]

No problem. Did you have any other questions?

[civic moth]

No

[eager tide]

Hello.
I have a question.
Where can I get receipt for ticket tool?

[vague cosmos]

[see below]

But you don't have premium? So what do you mean?

@eager tide

[eager tide]

Yes, I'm using premium for my project Discord channel.

[vague cosmos]

I've checked it and you don't have premium active on this account.

So I don't think there is any receipt?

@eager tide but I'd suggest you to open a billing ticket in #🎫│make-a-ticket so the billing team can assist; even as you don't have premium (see above).

[lunar solar]

Hi,

As you have subscribed via Discord you will need to contact them for a receipt:
http://dis.gd/billing

[vague cosmos]

But Lupus, they don't have premium? And Discord doesn't respond to tickets. ;P

[lunar solar]

They do

Pc check is just if they have Dashboard or Admin access to a server with premium

[vague cosmos]

But if they pay for it (via Discord) they have premium right?

[lunar solar]

If they don’t have that or haven’t actually sync’d their premium then the pc check will not reflect that

[lunar solar]

Not necessarily no

[vague cosmos]

I'm confused.

[lunar solar]

If you pay for a server but don’t have owner/admin or dashboard access you won’t have roles in here for premium

[vague cosmos]

😕

[lunar solar]

Additionally if once purchased premium you haven’t clicked the sync button on the dashboard it will not reflect that

Therefore using $ pc will return a no premium status

[vague cosmos]

I'm still confused, so you litteraly pay without getting the perks here?

[lunar solar]

You can request them but I a team manager would have to manually assign the role

It’s not auto done via $ pc

And if you had the role manually assigned and someone or yourself did $ pc the role would get removed

All check premium does is see if you have owner/admin or dashboard access to a server with premium

[vague cosmos]

Why isn't it automatic?

[lunar solar]

Well assuming you have the access listed above it normally is

Sometimes it just gets missed so we manually run the command and boom roles

But check premium doesn’t actually grant premium roles if you don’t have dashboard access

[vague cosmos]

Isn't that not unfair?

[lunar solar]

No because it can be requested if you can provide proof of purchase and be manually assigned

It’s not very common for someone to be using premium and not have DB access

Hi

Click the sync button on the dashboard

Top left

I’m on my phone but sure

No on the dashboard for ticket tool

[humble sequoia]

https://tickettool.xyz/manage-servers

[lunar solar]

Looks good to me

I don’t understand sorry what’s the problem?

Ohh right

A sec

@rose tinsel

Is this your friend?

?

Magik haha

User Settings > Subscriptions > Premium Apps > Manage Subscriptions

Just confirming they have navigated to here and can’t see the sub?

Have they left and rejoined the Discord since creating the sub?

Additionally they are using a device or web browser that allows you to view subs?

Yes

Hmm not sure then

Very strange

If they need to cancel or just want the ability to view it back they will need to contact Discord billing:
http://dis.gd/billing

As the sub is via Discords app directory we have no say or debug power to fix it for them

It’s all Discord

I can only go off previous experiences with the ability to see subs

Yeah okay let’s not continue with that

Bye

Yes?

[vague cosmos]

@jade topaz do you need any more help?

That is not something in this server, so we can't help with that.

Do you need any help with @pseudo glen?

I'd guess that is a no. If you don't need any help you're free to come and chat with us in #💬│general-chat.

[jade topaz]

how i can copy the panel

@lunar solar

[vague cosmos]

Hide the dropdown and you have a clone option.

[jade topaz]

clone?

okay thx

[vague cosmos]

Yes, that will copy the panel.

Did you need any more help, @jade topaz?

[vague cosmos]

@zenith kestrel in case you're wondering about the ability to change the avatar:

[humble sequoia]

Ticket Tool Custom Avatar

As of now, you are not able to change Ticket Tool's profile picture, nonetheless, our Development Team is working on the release of white labels, this is your own custom bot!

For the time being, you can change the bot's nickname by right-clicking the bot in the user list on your server and clicking Change Nickname

[humble basin]

hii, what are the permissions for a ticket owner to not be able to close a ticket?

[pseudo ravine]

Hey there. Did you make it so only the Support Team could use the button?

[vague cosmos]

Dashboard > Panel Configs > Buttons > Close ticket > Support Team Only