🆘│community-support

[lunar solar]

But the interactions above can only be done by the owner of the respective server

[pallid rain]

Got it, and completed it, you are a legend

thank you

[lunar solar]

No worries

[pallid rain]

thank you @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[acoustic basalt]

For some reason I can't

[lunar solar]

Press it again

Momentary fit

[acoustic basalt]

👍

[lunar solar]

If you still can't I can force open a ticket

[spiral stratus]

Hi!

any chance I can get a hand regarding Ticket Tool not working in my server?

[timber kernel]

Sure 🙂
Ask here or open a ticket via #🎫│make-a-ticket

You have a specific problem?

[spiral stratus]

nvm actually i figured it out 😄

[timber kernel]

[shy vigil]

Will the embed not match to the Emoji I’ve chosen? Is this a limitation or do I just need to make my own message?

[lunar solar]

Panel Configs --> Panel --> Edit Panel Message (Green button) --> Embed editor --> Change the emoji in the description

[shy vigil]

Ah! thank you

[iron night]

Gave +1 Rep to @lunar solar

[shy vigil]

everything seems to be working alright now. Thank you for your help @lunar solar I’ll come back if I need anything else

[iron night]

Gave +1 Rep to @lunar solar

[whole pecan]

i appreciate if someone can help me with coding a custom command
i want the custom command to post ticket form in a specific channel with automation

[acoustic basalt]

Damn my dark mode isn't as dark as yours 😔

[charred pier]

.

[jade topaz]

I have a possibly dumb question but I'm very new to bots! How do I make the ticket message @ my support team without creating a private thread?

[acoustic basalt]

Mention role?

Are you trying to ping support?

I'm not sure I fully understand what you need can you add more context

Creating a ticket will always open a channel

[jade topaz]

Im so sorry! Lol. My 2 brain cells are working overtime. I meant like when someone makes a ticket in our server, how can I make the message ping my team to notify them.

I had set up the private thread option and it pinged them no problem, but I want to keep it all in the ticket

[acoustic basalt]

It's very easy just add the roles at the beginning of the message just after the {user}

You can copy the role ID and you just put it like this <@&numbers>

[lunar swift]

How can I activate the feature of receiving a ticket ?

[jade topaz]

Thank you so much.

[iron night]

Gave +1 Rep to @acoustic basalt

[lunar solar]

Hi Dread did you still need help with this?

[acoustic basalt]

Oh I got a rep

[whole pecan]

Yes plz

[lunar solar]

Go ahead and #🎫│make-a-ticket so we can have a look at your automation

[foggy fox]

Is there a way to make the tickets appear on the bottom of the server channels list?

[covert swallow]

If theres a category down there

[foggy fox]

Do i have to name It some special way/do some operations?

Yea i tried make a other category down It but It Just appear on top of all channels

[covert swallow]

You can move the category

Just click and drag

[hoary wolf]

How do I make it so when someone makes it ticket it pings a role?

[lunar solar]

Add in a mention:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

In this instance you just use {user}

Has to be in the message content section outside of the embed though

Otherwise it won't

[hoary wolf]

Alright thanks I will try that.

[lunar solar]

Np

[sharp venture]

How can I activate the feature of receiving a ticket ?

[timber kernel]

Do you talk about the transcripts?

[jade topaz]

help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

when i click claim Show me this message

[vague cosmos]

@jade topaz you're using a "thread", where you can not claim a ticket.

I'm not sure if it's possible at all to enable the "claim" feature in threads, it is in normal channels.

[jade topaz]

How can I go back to normal

[vague cosmos]

I am not exactly sure about this, I'd would suggest you to open a ticket in #🎫│make-a-ticket so a member of the support team can assist you.

[jade topaz]

The ticket is not opened

[vague cosmos]

Do you get an error when you try to open a ticket?

[jade topaz]

Yes

[vague cosmos]

What is the error?

[jade topaz]

A ticket cannot be opened

[vague cosmos]

Could you send a screenshot of the error please?

[jade topaz]

Can you help me with my original question

[vague cosmos]

I don't have a solution for that, that is why I suggested to open a ticket.

[timber kernel]

Like Meg said, you cannot use claiming in thread style tickets.
To disable it, go to Panel Configs -> Thread Style

[jade topaz]

How are you helpful?

[wild spire]

she’s not a support member. Just another member trying to help you to the best of their knowledge.
Stay kind.

[jade topaz]

Did you turn off all the buttons?

[scenic plinth]

You were being very unhelpful with him/her attempting to assist you when they asked for a screenshot, and you also never opened a ticket. You cannot claim threads. That is what it is telling you.

[jade topaz]

okay

[sharp venture]

no about cleam ticket

[timber kernel]

Disable the first, to disable thread style tickets.

[timber kernel]

To use claiming, you need premium.

[sharp venture]

ok thanks 🙏

[iron night]

Gave +1 Rep to @timber kernel

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @timber kernel

[true kite]

Hey, just upgraded to premium, and I'm trying to add more panels in my ticket, but can't really find a good guide on it. I want it to look something like this. Anyone willing to help me or send me an updated guide on how to do it?

[timber kernel]

That is the multipanel feature:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

Check it out and feel free to ask questions 🙂

[true kite]

Thanks I'll read through that and try my way 🙂

How do I get the premium role btw? 🙂

[vague cosmos]

Run /checkpremium in #🤖│bot-spam.

[true kite]

Thanks!

Well that didn't seem to do anything

[vague cosmos]

Did it error?

[true kite]

Oh there we go

[timber kernel]

Now you have it 🙂

[true kite]

Thank you!

[vague cosmos]

Yay! Caching I guess, Tux?

[timber kernel]

They used the command in a wrong way, but the staff / support team can also via command give the premium role to someone.

[drifting path]

i made a server, how do i make the ticket #ticket-0001 go to certain category automatically once made, which is much more organized and can only be viewed by owner?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[vague cosmos]

Hey! If you go to the dashboard > Panel Configs > Category you can select a category.

You can also use /setup to setup the bot and set the category during the setup.

[drifting path]

still makes the ticket outside ticket category

nvm fixed it

thx

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[untold fog]

Is it possible to designate a non ticket channel as a ticket ? (assign non ticket channel as a ticket via commands)

[restive condor]

how to partner

[gilded verge]

you mean partner with ticket tool, correct?

[restive condor]

correct

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[restive condor]

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[orchid scroll]

hi there!!

last time i set up this bot everything was different and now i can't find where i choose the channel to open the ticket option can anyone point me in the right direction?

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[orchid scroll]

the slash set up command brings back a " application did not respond" answer

[gilded verge]

if he's online, then this means that the bot does not have permission to this channel

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the category permissions, you can got to your Channel List ➞ Select Category ➞ Options ➞ Permissions ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

make sure ticket tool has required permissions and permissions on your channel: View Channel, Send Messages, Read Message History

[orchid scroll]

you are the best!

thank you!

[ashen nimbus]

Hi

Plez help me 😁

[jade topaz]

hi

[ashen nimbus]

Hi again

[jade topaz]

what do u need broski

[jade topaz]

thats probably in the dashboard

[ashen nimbus]

He doesn't have perms

[ashen nimbus]

Where 👀😭 I already went to permissions

[jade topaz]

i have the same issue but the exact opposite, im trying to disallow these specific roles to see opened tickets

[jade topaz]

did u chec panel configs

[ashen nimbus]

😂 what a quinsidence

[jade topaz]

how you mess up coincidence that bad

[ashen nimbus]

Uhh 😬 where dat at

[ashen nimbus]

😂 chill bro ain't got autocorrect on

[jade topaz]

the site

[ashen nimbus]

Yeah I checked that

[jade topaz]

dawg idk

i got a similar issue

[ashen nimbus]

😢

I made a ticket but dey take 3 years to reply

[jade topaz]

oh fr

[ashen nimbus]

Ur pfp 😂

Crazy 🤣

[jade topaz]

thank you

thanks @ashen nimbus

[iron night]

Gave +1 Rep to @ashen nimbus

[lucid wave]

how to change the language ?

[gilded verge]

please provide an example of what you mean

[humble sequoia]

Endless Venzy's issue has been solved in another channel.

gaming's issue has been solved in another channel.

[bronze crag]

i need to talk to an 8th block admin

can anyone help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[midnight mason]

how do you change what channel the bot does logs the logs in?

[timber kernel]

Panel Configs -> Logging:

[midnight mason]

tysm !

[analog mango]

If I subs to Premium, can I make tickets on the select menu system?

[gilded verge]

but this is free 🤔

[analog mango]

oh, mb i didn`t see xD

[jade topaz]

What is the team to add people to the ticket?

[wild spire]

you mean the command after a ticket is already created or how to automatically add a certain role when tickets are created?

[jade topaz]

When created

[wild spire]

panel configs > general > support team

[jade topaz]

This is to automatically

And I say the command that needs to be prescribed

[wild spire]

Yes. This will make all opened tickets visible to the role(s) you add there

[wild spire]

sorry I didn’t quite get that. Do you speak another language?

[jade topaz]

Я говорю по русски и Украински)

[wild spire]

a ja panimajoe tsoetsoet! no oe minja est @robust sandal

[jade topaz]

.Look, there is not a support staff, but a team that support personnel can prescribe and add to a person who has already been created

[wild spire]

do these support personnel not have a set role?

[jade topaz]

Eat

But, it is the team that is needed

Command for the bot

[wild spire]

so to add people after a ticket is created you can use /add (user ID or @/role)

if u want people to be automatically added, they need to have the same role(s)

[jade topaz]

Missing required option: [User/Role] (optional channel)

[wild spire]

can u show a screenshot?

[wild spire]

run $debug in that channel and send me the link?

[wild spire]

or didn’t you add a user ID or @/role behind the command to specify who to add in your ticket

[vague cosmos]

The correct way would be /add 852756465227530302. If I want to use your ID, you might want to press tab or space a time extra in order to let Discord "view" options behind the /add. If you are on a PC it will also all show as 'different' besides normal text, so you know it's part of the command. @jade topaz

[jade topaz]

You can show in which category to configure

I wrote /add @jade topaz

[vague cosmos]

Can you send a screenshot of how you did write it, without sending the command if it didn't work?

[jade topaz]

Work, thank you

Thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[jade topaz]

Thanks @wild spire

[vague cosmos]

No worries, happy you solved it. 🍀

[cobalt viper]

How to make the ticket name changes to the user's name who claimed the ticket

[idle flint]

Ticket name changes are a premium feature, and can be changed on the Dashboard > Panel Configs > Ticket > Ticket Opened Channel Name

Sorry, just read the end of your message. Panel Configs > Claiming > Enable Claim Name. You can use the {claim.user.name} variable

[cobalt viper]

ty

[delicate wharf]

I need a help

@rustic gale

Help ;-;

[idle flint]

Check your permissions for the Create Ticket button - If you have @everyone in the disallowed roles, you wont be able to use it

[delicate wharf]

How to allow it?

[idle flint]

Go to Server Configs > Blacklist Roles. Make sure that you don't have @everyone listed, as that will prevent anyone from using it

[delicate wharf]

How to bro

[delicate wharf]

Tysm bro done

[idle flint]

Happy to help

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

hi @jade topaz, please check

[radiant hatch]

Hello Guys! Anyone knows how to change the color of this bar?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[atomic solstice]

head to where the embed above shows and there it's possible to customize the color in the embed editor

[radiant hatch]

Yeah my browser is not letting me change the color 😅

[atomic solstice]

To change the color of the bar of the embed you have to have premium

[radiant hatch]

wellll that’s a nice explanation

but i remember i had done it in the same server without premium

is it recent?

[atomic solstice]

It was always premium

your server might've had 7day free trial that someone enabled

[radiant hatch]

ok and is it supposed to remain even without the premium by now?

[atomic solstice]

The message won't edit itself, when it's a panel. But when you manually edit it it should go to the default

[radiant hatch]

well thank you then have a nice day

[jade topaz]

I get an "undefined" error when I try to send a panel to a text channel from the dashboard.

How can I fix this?

[sudden elm]

how do i make it so tickets when created show at the bottom of the channel list? i cant find the setting Q_Q

[round falcon]

You mean in a specific category?

[sudden elm]

no imean when i open one it shows up at the top of the list. i want it to show at the bottom

[round falcon]

Top of the list within the category? Pretty sure it shows up in the order of the number, though I could be wrong

[timber kernel]

It looks like you have not configured a category for that panel so it shows on top outside of the categories.

[round falcon]

Yeah I can't tell if that's just scrolled up to where you can't see the category, or if it's not in one at all

[timber kernel]

Panel Configs -> Category
You can move this category on the very bottom in your server, to archive what you want.

[timber kernel]

True 🙂

[sudden elm]

im not trying to put it in a category. i thought there was a setting that just let you put it at the bottom of the list?

[round falcon]

You have to put it in a category for that

Discord automatically puts it at the top if it has no category assigned

[sudden elm]

D :

awww

[round falcon]

Yeah, will look better in a category anyways

[timber kernel]

You want to edit what exactly there?

The text?

To change the text on the buttons goto:
Panel Configs -> Buttons -> Button Create Ticket -> Button Text

For the panel itself. Edit the main panel (so the one you attached the others to it)

You want to change what exactly? 😅
Add more? Remove them? Different emoji?

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

Rename button 🙂

Panel Configs -> Messages -> Message Ticket

[iron night]

Gave +1 Rep to @timber kernel

[timber kernel]

[ashen nimbus]

How to create dropdown style tickets?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

@ashen nimbus, check

[fading prism]

does anyone know how to make this show

and how someone can only have 1 ticket open and cant open more than 1

[ashen nimbus]

Still didn't work

[gilded verge]

what exactly don't work? try to describe 🤔

[ashen nimbus]

It's ok ticket support helped me

Thanks tho

[white plover]

hi

وت فاك

@cloud monolith

تعرف تسوي تكت؟

تا

[quiet osprey]

does anyone know why my tickets won't delete even tho I've changed where it's told me to

[rustic gale]

There's various possible reasons

[quiet osprey]

I was afraid of that lol

[rustic gale]

Is the content getting deleted but the channel remains existing?

[quiet osprey]

no everything is still there but I get this

[rustic gale]

How about setting a transcript channel?

[quiet osprey]

I actually did that a couple times

[rustic gale]

Not all of your panels have a transcript channel set. Panel 3 does not have a transcript channel set

[quiet osprey]

how do I set 3 ? sorry I am new to this and the person whom was helping me up and left

I think when I tried before it said the channel I picked didn't exist but I chose one of mine I know is there lol

[rustic gale]

Do you have access to your server's dashboard?

Meaning this website. You may have seen it before

[quiet osprey]

I use a cell phone would it be better to use a computer

[rustic gale]

It should make no difference. The website works on your phone's browser all the same.

[quiet osprey]

I got it to delete finally thank u

[iron night]

Gave +1 Rep to @rustic gale

[fallow totem]

when someone creates a ticket, it creates a channel. How do I name the channel something different without having to manually change it? e.g currently it says #ticket-12345 but I want to change it to something like #qwerty-12345

[proper carbon]

what did this mean?

between edit opened and edit closed?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

@fallow totem, check

[fallow totem]

Cheers!

[gilded verge]

this means the permissions that will be set when the ticket is opened and closed

[proper carbon]

gotcha! thx

[iron night]

Gave +1 Rep to @gilded verge

[ashen nimbus]

Hey guys quick question when I vote for tickettool on TopGG and then on bots for discord does that count as 2 votes or 1?

[gilded verge]

Hi, if you vote for one site, then you will get one vote but if you vote for two sites (top.gg+botsfordiscord) you will get two votes

[ashen nimbus]

Ok

[gilded verge]

*sometimes it may happen that one vote will not be visible after using $vote but after the next vote it will be visible

[ashen nimbus]

Ah ok

[ashen nimbus]

So with it not being visible does the bot still know I voted and can I still redeem my premium?

[gilded verge]

you can claim anytime but you need minimum 6 votes to redeem premium key
//example: if you have 5 votes but 1 is not visible, you cannot pick up yet

[ashen nimbus]

Damn

Is their any other way to get premium tickettool for free besides Voting?

[vague cosmos]

Giveaways iirc

[ashen nimbus]

Yeah 😅

[noble zephyr]

Hi guys quick question How can I use my Ampere premium key in Turing?

[gaunt flume]

Hello guys

Could someone tell me what is the limit of file size?

[slender minnow]

Wrong server

[slender minnow]

For storing media in transcript, it would be 8mb for premium servers

Please do not ping staff, and there is no way to recover a lost transcript

[jade topaz]

hello i have this problem

[pale pivot]

hello! so i’m trying to make a ticket message/panel and all that on the tickettool.xyz but when i send it everything i did refreshes and it goes back to how it was before?

[shadow wedge]

السلام عليكم

[hazy gazelle]

is it possible

to buy premium for a server?

[humble sequoia]

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Premium can now be purchased directly through discord! Either in the app directory (server settings) or directly from the bots profile.

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

ONLY purchase premium through ONE of the two Ticket Tool Bots. If you purchased premium on the primary bot (White logo) and plan to use the premium bot, don't kick the primary bot!

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscriptions are not yet available
Don't kick the bot, otherwise, the subscription will be canceled automatically
You'll need to buy the subscription from a computer or on the Application Directory
You might need to run the /premium command on your server to sync the premium status with your dashboard
A subscription can not be transferred between Servers

[snow elm]

Trying to attached Panels to a high level panel and it will not show me the panel I just created, is there a limit with the free version ?

[ashen nimbus]

Hey quick question if I buy tickettool premium and set it to my server am I able to change it between servers?

[rustic gale]

Currently no, because Discord hasn't implemented switching servers

[rustic gale]

Try updating the message

[snow elm]

@rustic gale I did that .. the message updates, it will not show/allow me to add it in the Dashboard Panel Editor

[rustic gale]

Probably #🎫│make-a-ticket. That looks like it needs a closer look

[snow elm]

@rustic gale Thanks

[iron night]

Gave +1 Rep to @rustic gale

[rich axle]

Is there any way to make a ticket auto delete after a certain time anyone hasn't typed in it? I can't seem to find it

[humble sequoia]

━━ BaiIey's inquiry has been moved to a ticket ━━

[stuck pond]

How can I change the bot's language on mobile?

[rustic gale]

Depends on what you mean by changing the bot's language

[stuck pond]

In the website ( dashboard )

I saw a video of a guy changing, but he used a PC

It's in English, my goal is to put it in Portuguese

[wild spire]

there's no different languages build in in the dashboard, so it has to be done with a translator plug in on your browser

[fleet flame]

Help suppott

Help support

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[stuck spade]

How do I get my ticket

[final girder]

How do I add payment method

[hybrid folio]

Any ideas why this might pop up?

[timber kernel]

You want to know how to invite the ticket tool bot to your server?

[timber kernel]

Run
/debug
please in that ticket.

[hybrid folio]

Unfortunately this ticket has already been deleted...

I'll grab a log of it next time it happens and come back 🙂

[timber kernel]

Ok

[jade topaz]

63587

[vague cosmos]

Isn't that an issue on Discords side?

[vague cosmos]

What do you mean by this? Need any help??

[autumn oriole]

How to request partnership?

[vague cosmos]

Iirc they don't have partnership applications on the moment.

[autumn oriole]

Oh damn

[vague cosmos]

It's indeed not possible on the moment, keep an eye on #📣│server-news for when they accept new applicants.

Last time was here: #📣│server-news message

[woven solar]

Is there a way to give a server moderator access to the ticket-tool dashboard without giving them admin permissions?

(tag me if you have the answer 🙏 )

[vague cosmos]

@woven solar you can under Server Configs give dashboard roles.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 28, 2023, 12:52 PM

[vague cosmos]

Ty, my screenshot thing didn't want to take a screenshot.

also would be great if I know those commands for tags to help people faster

even as I guess thats staff only

[woven solar]

thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Happy to help! ❤️

[solemn rain]

After typing $close, it's not the selection screen, it's automatic closing.

[vague cosmos]

@solemn rain if you are on the dashboard, go to Panel Configs select the right panel and make sure you have Two step Close turned on.

That should do the trick and like a staff member said, don't send your question in every channel. It's disrespectful and you possible will be ignored.

[swift aurora]

is this error known? i cant save things here

[rustic gale]

Try pressing the Sync button on the left-hand sidebar

[swift aurora]

did not work. after pressing sync its back disabled

[vague cosmos]

Is your internet connection working fine?

Because a network error seems mostly to be a issue with the connection on your side.

[swift aurora]

yes
this is the error i got from the console
i tryed opera gx and firefox and both didnt work

[jade topaz]

can someone help me on my ticket? im writing beacuse ticket tool send me this:
@safe prairie is no longer handling your ticket. One of our @jolly ginkgo Team members will be able to further help you.

[vague cosmos]

Someone will reply to your ticket when they can, if you explain your issue here I might do an attempt to assist you.

[vague cosmos]

Could you try to logout from Ticket Tool and login again?

[jade topaz]

i know but i create ticket 3h ago and Tizian start helping me but now he can't

[swift aurora]

already tested, havent worked

[vague cosmos]

Incognito?

[swift aurora]

give me a minute i try with it

nope, seems like an error from the bot/website site. i my smartphone it do not works too
incognite works not

[vague cosmos]

I see, what are you exactly trying to do? I want to see if I can reproduce it.

[swift aurora]

https://tickettool.xyz//dashboard/serverid/configs#/commandStyle
i want to enable this tw options

[rustic gale]

Probably best to make a ticket about it. I've seen errors like these before but i honestly don't remember what caused them or how they got solved

#🎫│make-a-ticket

[vague cosmos]

It's working fine for me, did you try to clear the cache?

[swift aurora]

interesting and now

[vague cosmos]

Clearing the cache - do you know how - might help in this case.

[swift aurora]

i know how clear my cache

and i asked my team members as well and they got the same error

[vague cosmos]

Hmm, what Outsider said would be right, it seems like something that the devs need to fix. #🎫│make-a-ticket would be the best.

[swift aurora]

ok, thanks for your help

[vague cosmos]

No worries, best of luck in resolving your issue! 🙂

@swift aurora https://canary.discord.com/channels/509192800865353738/1096547070128689162

You're not the only one it seems.

[jade topaz]

i have question. What does claiming tickets?

[vague cosmos]

It means that a support member will get the ticket to handle it, based on your permissions other support members will not be able to interact with it.

[jade topaz]

ok, thanks

[vague cosmos]

No worries, I believe claiming is a premium only feature.

[timber kernel]

It is.

[vague cosmos]

@jade topaz more information about Ticket Claiming can be found here: https://docs.tickettool.xyz/dashboard/panel-configs/claiming-options

[jade topaz]

thx

How to make multiple buttons with tickettool premium?

@timber kernel

[timber kernel]

Multipanels:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

oh ok tysm

+rep @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[jade topaz]

What is the best main (i meen this type of bot with the most functions like dyno or StartIT) bot to discord?

[vague cosmos]

I don't think we can discuss other bots here.

[jade topaz]

why this bots don't have ticket system

[vague cosmos]

This bot has, it is a ticket bot.

also afk

[jade topaz]

not this but those, my mystake

[solemn rain]

hi guys

How can I assign record and delete after $close command?

[crude hedge]

In the panel I can't seem to find my existing ticket message. Am I missing something?

[rustic gale]

It requires premium.

Specifically, automatic transcripts require premium

You could manually transcript the server with the $transcript command, then use the $close command

If you disable both Two Step Close and Two Step Ticket, $close will cause the ticket to be immediately deleted.

[rustic gale]

You probably have the wrong panel selected in the panel selector at the top of the screen.

[crude hedge]

Sorry can you elaborate. Thank you.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Actually, can you describe in more detail what seems to be the problem?

[crude hedge]

A user clicks on ticket support. Once that opens we have a message there. Now I have no idea where in the panel I can edit it.

[rustic gale]

You head to your server's dashboard

select Panel Configs

then select Ticket

then select Edit Ticket Message

[crude hedge]

Strange. It's not showing.

[rustic gale]

What do you see when you access your server's dashboard?

[rustic gale]

it appears some of your panels have been deleted from the dashboard.

If you look through the Dashboard History you see some of them have been deleted

[crude hedge]

Specific action?

[rustic gale]

Any that says “Deleted”

It happened in August

[dusty jacinth]

Hi, Is there no way to change the ticket's color other than premium?

[gilded verge]

Hi, what do you mean by change color?
but if this is about color in embed message, then you can't use premium feature without premium 🤔

[dusty jacinth]

yeah that’s what i mean, and their no way to get premium other than buying it?

[gilded verge]

oh there is, you can vote for ticket tool ^^ command $vote

[autumn oriole]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[gilded verge]

commands not here, use #🤖│bot-spam channel 😕

[vague cosmos]

Can't commands not be disabled?

[vague cosmos]

I don't speak it myself, but if you want support in Deutsch you can open a ticket in #🎫│make-a-ticket, where you can ask the question(s) in your native language.

[gilded verge]

Hi Staff, i guess i'm too stupid but does anyone know why, despite the selected channels, the bot still sends a response even if it is not an allowed channel? i used these settings for vote and ping
if you need server: 723232457696083978

[vague cosmos]

@gilded verge check your channel permissions in Discord itself.

[gilded verge]

im doing this with alt so not possible about perms
*and tt has admin

[vague cosmos]

Admin will override any permission, so that might be the issue.

[gilded verge]

tt meant as ticket tool

[wild spire]

This one might be a reason

[vague cosmos]

They are using $ prefix, not the / commands so that will not be the issue, right?

[wild spire]

Though it should listen to allowed channels in command configs.
Maybe there’s a difference between slash and $

[gilded verge]

no perms for slash for alt in global perms and on channel

[wild spire]

so you cannot use these commands in slash form with your alt right?

[gilded verge]

with allowed and disabled roles it's easy since to disabled we can add everyone but for channels nothing 😦

[vague cosmos]

The bot has admin so it can always send messages, no matter of permissions you set. Is it possible to turn off the $ commands and only allow / commands?

Because then you can disable them as being seen on this image, meaning the bot can't send messages as no command can be used.

[gilded verge]

it's not about permissions...

it's about settings in dashboard

[wild spire]

that permission is set per role in channel permissions

The bot will not respond if users dont have permissions to use bot commands

[vague cosmos]

You gave TT admin permission in Discord, which means it will always respond to anything.

[wild spire]

Miro. Just to double check.
Can your alt use the slash variant of ping or vote ?

[vague cosmos]

Cause Discord permissions sucks. 😉

[wild spire]

that’s not how it works

[gilded verge]

sure, gimme sec ^^

[vague cosmos]

Only allowing slash commands would be the best solution but not sure if that is a feature.

[gilded verge]

now i enabled

but still the same settings

[wild spire]

that’s odd.
I’ll try to recreate the issue later today and see if it’s a bug to report to Battle 👍🏻

[topaz osprey]

How to make ticket open in a catagory

[vague cosmos]

Panel configs > Category

[vague cosmos]

Always nice if people leave and not say if something did work or not. :/

[jade topaz]

it keeps telling me this please help

[lunar solar]

There’s an emoji error

Please #🎫│make-a-ticket

And I can help you fix this

[jade topaz]

Ok.

[little orchid]

how to setup

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[timber kernel]

This will get you started ^

[little orchid]

its not work

[vague cosmos]

If you explain what doesn't work, it's easier to help.

[timber kernel]

If you have specific error, please let us know.

[little orchid]

its say error

[timber kernel]

Please send a screenshot of it

[little orchid]

how to send ss

[vague cosmos]

https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b#:~:text=Press Ctrl %2B PrtScn keys.,that you want to capture.

[timber kernel]

Depends on your device an operating system 🙂

Can you tell me what the error says? Is it interaction failed for example?

[little orchid]

tv

[timber kernel]

tv?

[little orchid]

yes

[timber kernel]

Can you take a picture and share it?
You also can make a ticket in #🎫│make-a-ticket
If you don't want to share it public here.

[little orchid]

there is no

[vague cosmos]

@little orchid are you able to say what the error is saying?

[little orchid]

yes

[vague cosmos]

What is it saying?

[little orchid]

its say error

[vague cosmos]

It does not say anything more? Only "error"?

[little orchid]

yes that all

[vague cosmos]

What command did you try to run?

Because I don't believe @pseudo glen will only say "Error" when there is an error.

[little orchid]

which

[little orchid]

there bug

[vague cosmos]

You want to setup the bot right, what happens if you use /setup in your server?

[little orchid]

yes i already use /setup

[vague cosmos]

Okay and that did work fine?

[little orchid]

no

[vague cosmos]

If you run it now, do you see something like this?

[little orchid]

its say error

[vague cosmos]

Are you able to send a screenshot or picture with a mobile phone?

[little orchid]

i dont have mobile

[vague cosmos]

Don't worry. Are you on a computer or laptop?

[little orchid]

i dont have computer and laptop

[vague cosmos]

You have a keyboard, right? Does it have a "prnt scr" key?

[little orchid]

no

[vague cosmos]

Okay, how are you sending those messages?

[little orchid]

tv

[vague cosmos]

Onscreen keyboard on the TV?

[little orchid]

yes

[vague cosmos]

Hmm, that makes it a bit harder. Could you try to kick the bot and re-invite the bot?
https://discord.com/api/oauth2/authorize?client_id=557628352828014614&permissions=2416045072&scope=applications.commands+bot

[little orchid]

i did, its say error

[timber kernel]

And please run
/debug
in one of your channels in which the ticket tool bot is available.

We may can help you like this then.

[little orchid]

i did

[timber kernel]

You did not. I would see it otherwise.

[little orchid]

how

[timber kernel]

Yes now I see it.

First of all, you don't have dashboard access. You don't have admin perms.

[little orchid]

i do

[timber kernel]

You have user permission level.

And on your server is no dashboard roles added, I just checked.

[little orchid]

my server has dashboard

[timber kernel]

When exactly you get this error?
While sending a panel?

[little orchid]

i use /setup

[timber kernel]

Can you access this and manage your server?

[vague cosmos]

Tux, as long they have permission level 0 that would error right? Wouldn't it be easier if the server owner adds a role he has with dashboard access?

[humble sequoia]

https://tickettool.xyz/manage-servers

[timber kernel]

yes sure

😄

[vague cosmos]

Or does a user level not matter for the dashboard?

[timber kernel]

They don't have access and it leads to errors.

So either admin perms or their role is added as dashboard roles.

[vague cosmos]

Exactly what I was thinking. 👍🏻

[proud egret]

how do i make it so i can add a role to being able to see tickets

[vague cosmos]

Dashboard > Panel Configs > Support Team Roles (or Additional Roles)

Under Permissions you are able to set the permissions, which will be given to a ticket.

@proud egret did the above work for you? 🙂

[proud egret]

im checking rn

yeah its good thanks

[vague cosmos]

Amazing! Happy to help!

[safe rampart]

how can i make a ticket?

[vague cosmos]

#🎫│make-a-ticket but what is your issue? Maybe I can help you here?

[safe rampart]

i don't know which is the command for that

[vague cosmos]

For what exactly?

What do you want to do? Setup Ticket Tool?

[safe rampart]

a ticket for support

[vague cosmos]

In here, you can use the buttons in #🎫│make-a-ticket. But you can also ask your question(s) here and I can try to help you.

[safe rampart]

thank you

[iron night]

Gave +1 Rep to @vague cosmos

[jade topaz]

HEYYYYYYYYYY

ICH BRAUCH HILFE BEIU KEY FÜR SKIN CHNAGER

[vague cosmos]

Das hat nichts mit Ticket Tool zu tun, oder?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[timber kernel]

^

[vague cosmos]

can't find the close button

[proud flower]

how do I get my guest account back?

[timber kernel]

About what exactly you are talking?

[proud flower]

After the update, my guest account disappeared

[vague cosmos]

This has nothing to do with Ticket Tool? 🤔

[timber kernel]

You are wrong here, we cannot help you with your issue. We giving support for the ticket tool bot here.

[proud flower]

he doesn't answer me

[vague cosmos]

We can't help you here.

[timber kernel]

That is sad to hear, but unfortunately we cannot help you. Sry.

[grim elm]

Why do you can't buy premium with creditcard?

[slender minnow]

You can now purchase premium via Discord, which supports cards and paypal.

[slender minnow]

that error is from?

[vague cosmos]

Looks like a error from Discord.

[slender minnow]

i have never seen it but have your tried using any other payment method?

[grim elm]

This is in dutch

[vague cosmos]

@slender minnow am I allowed to give support in Dutch here?

[slender minnow]

sure, as long as you don't give any wrong info

[vague cosmos]

Gotcha! :3

Hey @grim elm welke payment methode gebruik je?

[grim elm]

Creditcard en Ideal

[vague cosmos]

Kan je eens kijken of iDeal als standaard staat?

[grim elm]

Ja ideal staat standaard

[vague cosmos]

Oke, kun je de CC eens als standaard zetten en kijken of het dan werkt?

[grim elm]

Isg

[grim elm]

Het werkt! 🥳 tnx

[vague cosmos]

Geen probleem! Veel plezier met de premium versie. 🙂

[grim elm]

Thank you

Thanks @vague cosmos 😛

[iron night]

Gave +1 Rep to @vague cosmos

[broken apex]

the bot is down

how to add emoji to embed please ?

how to add channel to embed too please ?

[vague cosmos]

Add a \ before an emoji and copy what you get. Send that code for a emoji in the embed.

[vague cosmos]

<#ID>

[broken apex]

Thanks 🙂

[iron night]

Gave +1 Rep to @vague cosmos

[gilded verge]

if the bot is really offline, please send a confirmation screenshot, then provide your server id and wait for staff

[vague cosmos]

If you eventually want to mention a role too, <@&ID>.

[broken apex]

the bot is online here on this server lol

[grim elm]

How do i get the premium role?

[gilded verge]

you said the bot is down so I understood that it is offline on your server

[gilded verge]

done

[grim elm]

Thank you

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[white herald]

gm guys

i'm trying to set up an automatic response when a member open a ticket. When the ticket will be open, i would like it send by himself a message.

[rustic gale]

That's the ticket message

[white herald]

if anyone know which and where is it on the dashboard ? thank you

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[white herald]

thank you 👍

[iron night]

Gave +1 Rep to @rustic gale

[white herald]

one more question, is it possible to have a timer ? Let's says members have 48h for making a test/exam. Is it possible the ticket close by himself after 48h ? thank you

[rustic gale]

Yes but it's a premium-only feature

[white herald]

i took the premium ser. 👍

[rustic gale]

Use the Automation Editor in Panel Configs -> Automation

[bold beacon]

how do i put ticket tool in my discord server?

and it to make tickets yk

[urban warren]

So to get tickettool into the server, if you click on ticket tool in here, it will say add to a server or you can go to the tickettool website and click add a server

[hybrid abyss]

is there any way to randomize the person who takes care of the ticket to someone online?

[urban warren]

Could you elaborate more on what you are saying please

[hybrid abyss]

one sec

[hybrid abyss]

going off complete memory but i remember one time in belugas server i filed a report reporting a server member and it randomly assigned me a mod and i did it again later that day and it assigned me a different mod is that a manual thing or a command you can preform?

[urban warren]

So that will have to be a manual thing to where you will actually have to go into the tickettool website and set it to be like that

[hybrid abyss]

do you know how to set it up?

[urban warren]

Unfortunately I do not know how to set it up

[hybrid abyss]

ah alr

[urban warren]

Sorry

[rustic gale]

It can't be random. It's called claiming, and it's a premium-only feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[hybrid abyss]

Ohhhhh

[jade topaz]

How to make it so only support team can close tickets help anyone

[white herald]

thank you 👍

[iron night]

Gave +1 Rep to @rustic gale

[hazy ore]

How does the $vote system work?

Does it only capture my discord username when I login to top.gg or discords.com?

I wanted to understand how it works

[rustic gale]

Each website uses the permissions you grant it when you log in to it with your Discord account.

When you use $vote you can view your vote totals. Your vote totals go up when you vote on each site

[hazy ore]

Does it work as explained in the embed?

[rustic gale]

Yes, pretty much

[hazy ore]

Thank you @rustic gale!

[iron night]

Gave +1 Rep to @rustic gale

[vague cosmos]

Hey, did you get an answer to this question yet?

Otherwise:

Go to the Dashboard > Select the server you want to manage > Click on Panel Configs > Click on Buttons > edit the Close ticket button > Make sure that Support Team Only is turned on and assign the Allowed roles.

[jade topaz]

Is it possible to create a panel embedded within the messages of the channel's webhook so the webhook shows differently avatar and name-wise?

I'm busy so I may not respond and miss here so ping me...

[vague cosmos]

I don't believe that is possible, but I have heard that you can get a custom bot (avatar and name) in the future, which would do the same right?

@jade topaz - Oops forgot to add a ping to the message. ^

[jade topaz]

Nah because I already use webhook for preceding messages and want to make the panel look seamless!

[vague cosmos]

Yes, you can send messages with a webhook - but I believe that you can't select a message ID - to mark as panel with Ticket Tool.

@jade topaz I did some research and can you try the following?

Go to the Dashboard and choose Panel Configs. Once you are there, you select the panel you want to use and choose Update. Enter the message link of the message that is being send by the webhook and click Update Panel.

Does this work, as I didn't test it myself.

[jade topaz]

Wow, lemme try...

[gilded verge]

//just little note for :
If you ever wanted to update the panel, it would not be possible because the bot would not be able to read the webhook, so you just need to create a panel and send it to the channel

[jade topaz]

No need to update, I'll resend the panel using webhook!

[gilded verge]

still not possible because bot can't read webhook without integration

[vague cosmos]

It will error too, so it's not possible. Just did a quick test myself.

[jade topaz]

So what integration are you referring to? I already have webhooks integration on.

I'm not updating. I can resend - still possible using webhook integration?

[vague cosmos]

It's not possible what you want. Best is to wait until you can get a customized bot.

[jade topaz]

Well, how come change of mind?

[gilded verge]

which requires storage other important data but ticket tool bot is ticket tool bot so you doing this with bot, not webhook integration

[vague cosmos]

I tested it myself and see the message of mirox, who is ex-staff and should even know more than I do.

[gilded verge]

also im checking webhooks now and you can't make buttons - with interactions for creating channel, editing perms etc, so there is no way for webhook to works because they can't do it

[vague cosmos]

Webhooks would give you this error, when you try to send the panel message.

[gilded verge]

indeed

[jade topaz]

Sad. I'll pass then.

Because while the top channels (read-only) are all seamless and beautiful including roles channel, the ticket channel is the odd one out and ugly with showing the TicketTool bot at the bottom, lulz!

[vague cosmos]

If you get Premium, you're able to change the footer.

[jade topaz]

Discohook is the bot I'm using to create messages through custom webhooks.

[gilded verge]

change his name then he will be higher on user lists 🤷
set category for tickets then they will not be at the bottom 🙂

[jade topaz]

Footer - that's minor. I'm talking about the bot avatar itself to be hidden when the message is sent using webhook within a very small timeframe after the previous.

[vague cosmos]

That is not possible, but like I said in the future you may get a custom instance of Ticket Tool for a payment. It's in development, so I don't know anything more besides that.

[jade topaz]

I see. Not willing to pay monthly except once in a life time so I'll pass.

[gilded verge]

because there is webhook integration so this bot can do that 🤷

don't forget about free premium 😉

[vague cosmos]

Oh I indeed forgot that one, maybe because I have lifetime.

[jade topaz]

Thank you

[iron night]

Gave +1 Rep to @vague cosmos

[little orchid]

How

[vague cosmos]

Hey! Do you see your server here?
https://tickettool.xyz/manage-servers

[broken apex]

this is not working with regular emoji

[vague cosmos]

No, for regular emoji you'll need to paste them directly. 🙂 for example.

[little orchid]

Yes

[vague cosmos]

If you click on it, can you manage it?

[sour canyon]

good day , i was part of this server a while ago . i cant connect . how do i see if im still apart ?

[vague cosmos]

@sour canyon could you explain what you mean?

[sour canyon]

sorry meg . i was whitelisted a long time ago , but also didnt play for months . i see i cant connect to the server . so i dont know if i was taken off as a member ?

[vague cosmos]

Are you sure this has to do with @pseudo glen?

[sour canyon]

it seems not . what should i do who must i ask for help then ?

[vague cosmos]

I have no idea, but we can't help you.

[sour canyon]

oky then , tnx

[little orchid]

yes

[vague cosmos]

So you should be able to set it up, where is. the issue exactly?

[sturdy frigate]

Hi I have a question. Is it possible within a ticket for staff to talk in it without the person that made the ticket to see it. Like for example maybe the staff start there sentence with a / or something but this comment only shows to other staff?

[vague cosmos]

No, but you should use the private thread feature.

[sturdy frigate]

O? How do I set the private thread feture up? And when the ticket gets closed does it log that thread to?

[vague cosmos]

No, they are not logged and here:

Dashboard > Panel Configs > Ticket > See screenshot.

A boost level 2 is not required.

[sturdy frigate]

So I would need to enable the first and second one. Thank you.

[little orchid]

yes its say error

[vague cosmos]

That is correct @sturdy frigate.

[vague cosmos]

It would help us more if you able to get a picture of the error, because it is currently hard to find out what the exact issue is.

I think it's better to open a ticket in #🎫│make-a-ticket and let a support team member assist you there.

[little orchid]

ok they slow

[vague cosmos]

No they are not slow, it are voltuneers. You will get help when they have time.

[empty rose]

I want help

[vague cosmos]

I'm sorry but my special glasses are broken, I can't see what your issue is.

Just saying "I want help" isn't going to bring you anywhere, explain your issue and we can help you.

[empty rose]

How do I use the bot in my server?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[vague cosmos]

@empty rose if you eventually want help in your native language, you can open a Arabic ticket in #🎫│make-a-ticket.

[empty rose]

No thanks, I speak English very well, thanks I was able to do it @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

Amazing! Happy to help! ❤️

[trail owl]

I subscribed to Premium and did not get the features. How can I get them?

[vague cosmos]

@trail owl can you do /checkpremium user:@! 𓆩 𝗔𝗕𝗨 𝗔𝗕𝗗𝗨𝗟𝗟𝗛 𓆪#9344 in #🤖│bot-spam?

I was able to do it, with this as result. I'd suggest you to open a billing ticket in #🎫│make-a-ticket so the Billing Team can assist you with this.

[slender minnow]

$pc @trail owl

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @trail owl. You have now been given the <@&535595160189403136> role!

Found 28 servers in total and 1 with premium and permission

[vague cosmos]

Oh, thanks Wolf! ❤️

[slender minnow]

Are you still facing issues?

[trail owl]

Yes

[slender minnow]

what's the issue?

[trail owl]

not premium?

[slender minnow]

that $ symbol says that the premium is active

[trail owl]

@slender minnow

[slender minnow]

wrong bot is activated

run /botswitcher in the server

[vague cosmos]

Doesn't that require the premium bot to be in the server?

[left inlet]

Is there a way to make it so that only certain roles can see and interact with the opened ticket? The only support roles I put on were the the 2 admin peeps but all staff can see and interact with the tickets? Is there something I have done wrong permissions wise?

[vague cosmos]

@left inlet did you set overrides in Discord under the category where tickets come? Are you sure you only set the support team role only and not additonal roles too?

[left inlet]

Lemme look at the catagory

Nvm, tickets aren't under a catagory

How do I make them appear under a catagory, that would probably solve all my problems

[vague cosmos]

Dashboard > Panel Configs > Category

[left inlet]

Thank you!

*Thank you @vague cosmos !

[vague cosmos]

Your welcome, happy to help!

[sturdy frigate]

can i get more info on how exactly threads work?

[vague cosmos]

What do you want to know, @sturdy frigate?

[sturdy frigate]

i like how the ticets form but i just want it to form a thread IF i need to talk to staff privatly in regards to the ticket. I switched it to threads liek we talked about earlier but that just turned it into a thread compleatly

[jade topaz]

hello! I got a problem with the Ticket Tool non-premium bot
when I try to add someone to the ticket it says "Failed to add Missing Permissions"
what should I do?

[sturdy frigate]

so im confused. if i set it up as a thread are we not able to talk with the person that made the ticket????

[vague cosmos]

Does Ticket Tool have the permission to manage channels?

[vague cosmos]

Ticket Tool has the option to create a private thread (premium) on a ticket; the main ticket should still be there. Is that not the issue?

[sturdy frigate]

i dont see that poppig up for me

o i am under thread STYLE

is the other thread thing somewhere else?

[vague cosmos]

Yes, under Ticket.

[jade topaz]

yes the Ticket Tool role has that permission and also the another role that Ticket Tool has and it's higher than the Ticket Tool role has it

[sturdy frigate]

OOOOOOOOOOOOOOOOOOOOOO well shit lmao. Okay so the thread style, does it just make it where they pop up below where you have it set up?

[vague cosmos]

Thread style will make a thread, but you can't have a thread in a thread.

[vague cosmos]

Is the user you want to add higher?

[jade topaz]

no it's lower

[vague cosmos]

I see, could you send a screenshot of the command you used + the error message?

[jade topaz]

the command is /add user

[vague cosmos]

You're using the command in a wrong order.

You're using: Discord#0000 /add but you need to use /add user:Discord#0000.

[jade topaz]

no I don't

[vague cosmos]

Yes, now press enter to send the command.

[jade topaz]

that's how I'm using the command

yes and it says the same thing

[vague cosmos]

Are you running the command in a ticket?

[jade topaz]

yes

[vague cosmos]

What happens if you add ticket: too?

[jade topaz]

to add the ticket after the user in the command?

[vague cosmos]

/add user:@Meg#1337 ticket:#🆘│community-support for example.

[jade topaz]

let me try

same

do you want share screen?

[vague cosmos]

No sorry, can you run $debug and send a screenshot of the response you get? As the link it gives you can't be seen by me.

It should look like this, but then with information about your server.

[jade topaz]

ok

[vague cosmos]

That looks all fine, I am not sure what is going on here. I'd suggest you to open a ticket in #🎫│make-a-ticket so a member of the Support Team can assist you with this.

[jade topaz]

ok thanks!

Someone knows how to modify those message ?

any idea how to add premium bot? i've paid for it for a second server

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mild ruin]

I can't seem to use my servers emoji

i have a emoji :pokeball:
I wrote is as <:pokeball:id> and <a:pokeball:id>

and it wont work

for any of my buttons*

[lunar solar]

Take advantage of our $id command

Do $id followed by your emoji, the bot will respond with the correct format to use.

[mild ruin]

:pokeball:$id

still having the same error:
with either :pokeball:$id
and <:pokeball:$id>

$id :pokeball:

[lunar solar]

No do:
$id :PabloTiphat:

For example:

$id

[humble sequoia]

<:PabloTiphat:983791053842837624>

[mild ruin]

$id:pokeball:

[lunar solar]

Do that in your Discord in a channel that Ticket tool can send maessages in

[mild ruin]

ok

[lunar solar]

Make sure there is a space between the command and the emoji

And post the actual emoji

[mild ruin]

thank you!

[lunar solar]

No worries

[mild ruin]

it works now thank you!

[ocean drift]

Dang I am trying to buy this tool, my checking acct is directly linked to PayPal but it won't let me pay

[timber kernel]

Do you get an error from Discord? Can you make sure that in your account settings under Billing you have added PayPal as your default payment method?

[ocean drift]

it seems like a problem with PayPal, i actually don't have my debit card linked directyly, just my checking acct and when I go to check out and the PayPal window gives me an option on what card use, my checking acct is not listed there. I tried relinking them together just incase but when I do Chase gives me a msg that I already linked my acct with PayPal4

You can link account with Discord?

[timber kernel]

Yes, you go to Account Settings -> Billing
There you can add payment methods that are used by Discord if you buy through Discord directly.

[blissful cairn]

Good morning. I have a problem: when creating a wallet entered the wrong password, I deleted the wallet and created a new one, but now I can not link my Twitter. My Twitter is @BheadWarren. Can anything be done about it?

[vague cosmos]

This has nothing to do with @pseudo glen and so we can't help you.

[ocean drift]

yes I know that and I am much happier with the competitor anyway, they were far nicer to me after getting a rude msg by the ticket support agent and by you as well

i am gonig there

[timber kernel]

The message from Meg was not supposed for you.
We are happy to help you here with your problem if we can.

[vague cosmos]

Correct.

[jade topaz]

Can I have @humble sequoia invite?

[ocean drift]

Oh sorry about that . I just received a message from am agent and he was rude , asked why I keep creating tickets . I didn't even know that I was doing that. It was just bad timing, I got ur msg almost at the precise time he sent me his message lil

[vague cosmos]

#premium-chat message

[vague cosmos]

Are you sure that was here, because I don't know any rude staff

[jade topaz]

Is it easy to setup?

[vague cosmos]

Same as normal, you need to switch them at dash.

Can't check where on mobile cause work

[jade topaz]

How

[vague cosmos]

I can't give you the exact location now, sorry.

I believe that /botSwitcher works too

[jade topaz]

Huh?

[vague cosmos]

You can always open a #🎫│make-a-ticket or #premium-tickets to receive help from staff. I'm just limited at work.

[jade topaz]

Ah sre

Actually, I’m staying here forever

[rustic gale]

The invite is found in the Invite Premium Bot button in the dashboard, in Server Configs

[visual maple]

hello, accidentally sent money to the orbiter finance wallet, please forgive me, can you return my cash amount

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ocean drift]

@vague cosmos i could have misunderstood him and I probaly did, it's the internet sand communication is actuually 85% body languare. So it was probably an overreaction to a misunderstanding.

I finally got the PayPal to work though

I was just stressed out because I have no idea how this discord app works, which is another reason why I prolly misunderstood the entire situation. Thinking I was getting hacked because my money wasn't being accepted really added on to the self-induced phobia

[ember matrix]

hi, how do i delete all of the tickets here without typing $delete one by one. Is it possible?

[ocean drift]

I was wondering how you close a ticket. I was told to close but I am a Discord Newbie idio

[ember matrix]

i think u type in $close

[gloomy jay]

hey so people cant open tickets

they dont have perms

[ocean drift]

I want to apologize and take back what I said about people in Infinity being rude, I actually went back and bought a year license

@timber kernel @vague cosmos sorry about thinking that you were talking to me directly to me, I am so so new here. I was just helped by a rep who was extremely helpful thank you guys

[iron night]

Gave +1 Rep to @timber kernel

[vague cosmos]

Don't worry, we're here to help you and I'm not mad at you or something. ❤️

[timber kernel]

Don't worry all fine

[ocean drift]

@vague cosmos thank you, I now know that I am going to love it here. I feel really bad because I used to work in customer service and I've always stuck to one oath that I made: never give a customer rep a hard time, cause you know how it is and will get it back 100x

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

I understand that, I also know how annoying people can be. But I think this fits more in #💬│general-chat if we continue. 👍🏻

[ocean drift]

how about this, I need help, When I run the tool and try to launch the game, I get a message sating I have to put the file in the directory

oh waitI

I think I know. You put it the Infinity app launcher in the directory that Steam has 2k in right?

[vague cosmos]

This has nothing to do with @pseudo glen, so we can't help you with that.

[ocean drift]

sorry I am so confused

[vague cosmos]

You should try support for the game on Steam

[ocean drift]

Oh I meant i am so confused about this Discord thinf lol

[vague cosmos]

It's a support server for @pseudo glen, and this is a community runned support channel.

I think we should go to #💬│general-chat to continue the discussion.

[ocean drift]

no worries, I am going to shutup now lo;

[potent oracle]

Anyone know how to make it to where only members with specific roles can close a support ticket? I have ticket tool in my discord for people to open a ticket if they want to join my Minecraft server for several reasons that it’ll be a 10 thousand page essay if I explain everything someone has done to rule break as to why I have to have a ticket system for an application to join the server and if someone doesn’t get a response to a ticket within 10 seconds of opening it and it’s because it’s at ungodly hours of the night when everyone in my discord who’s a staff member is asleep and would like to be able to not allow them to close a ticket especially because of some of them opening closing and opening another ticket.

[gilded verge]

Panel Configs->Buttons->Edit Close Ticket Button->add their role to Disabled Roles or enable Support Team Only

[potent oracle]

I did enabled support team only added those support team roles and even disabled with the exception of the support team roles every role in my discord and it's still letting them close it. What?

[gilded verge]

pls wait for someone else, I can't help now

or create a ticket in #🎫│make-a-ticket

[vague cosmos]

@potent oracle who is closing it, every user?

[potent oracle]

Anyone who doesn't get a response in 5 seconds or less and are being that impatient and I want to let them join my Minecraft server but the same people who open a ticket will close said ticket if it is not responded to in seconds even though for them it's broad daylight but for every staff member in my discord server it's middle of the night and EVERYONE is asleep.

[vague cosmos]

Can you send me a screenshot of this page?

But the user itself is closing the ticket, right?

[potent oracle]

Correct

[vague cosmos]

Could you try to remove the disabled roles and see if that works?

[hazy gazelle]

how to give a server premium

[vague cosmos]

You need to buy it over at https://tickettool.xyz/premium or via Discords built in system but I have no experience with that.

[hazy gazelle]

but it would only be my user be premium

[vague cosmos]

The server you activate the premium on gets it and the extras it offers.

[potent oracle]

I didn't even have a disabled role when I first tried to have someone who I removed there roles they had to have them test it and only have them have any roles they had that is not the specific support roles that are the allowed roles, and they were still able to close the ticket even with 0 disabled roles

[vague cosmos]

I see and making an override for /close and hide the button? Would that work for you?

[potent oracle]

How would I do that? Like do I need to do the command in the ticket?

[vague cosmos]

Yes and for the permissions of a slash command: https://support.discord.com/hc/en-us/articles/4644915651095-Command-Permissions

[vague cosmos]

@hazy gazelle ^~^

[hazy gazelle]

yep thanks so much

thanks @vague cosmos

[iron night]

Gave +1 Rep to @vague cosmos

[potent oracle]

Well if I am asleep at 2am and the person makes a ticket like most people who want to join my server so badly yet so impatient if they do not get a response in seconds they proceed to close it how would I or anyone who can hide the close button do so if they are all asleep?

[vague cosmos]

You can hide it by default, by turning this off.

[potent oracle]

Oh ok.

[vague cosmos]

Would that work for you? 🙂

@potent oracle what you also can try is to include a warning in the ticket, that closing and re-opening can result in a punishment.

[potent oracle]

I knew that but if I do that then chaos ensues in terms of people will just do it to get themselves banned on purpose while also intentionally annoying every staff member in the server do the same exact things in the in game server I have if it is a rule 95% of my newbie members will do whatever it takes to break the rule.

[potent oracle]

I have not tried to have someone do that yet so idk yet.

[vague cosmos]

I see and that would not work indeed, can you keep me updated regarding the removed button?

[potent oracle]

I can try to remember to.

[slender minnow]

/purge if you are the server owner

otherwise copy and paste the delete command in all tickets

[meager gyro]

how to add someone on tickets with perms from the team so they can see new tickets? (with no admin perms)

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[slender minnow]

@meager gyroRefer above, make sure to configure the perms as well under the permissions option

[meager gyro]

thanks very much!

[iron night]

Gave +1 Rep to @slender minnow

[coarse spruce]

Getting two different errors when attempting to send my embed. Any solutions?

[vague cosmos]

Second screenshot: Does Ticket Tool has the required permission?

[coarse spruce]

Yes, administrator.

[vague cosmos]

Are you sure, the error says otherwise.

First one: What emoji did you set for a button?

[coarse spruce]

Seeing as the first screenshot is showing @pseudo glen sending a message inside the channel.

[coarse spruce]

None.

[vague cosmos]

Can you set an emoji and see if it works then?

[coarse spruce]

I think I may have figured it out

[vague cosmos]

Sounds amazing, how did you do it? 🙂

[coarse spruce]

Well I made a stupid mistake of putting the button text in the button emoji section. Now I got a separate issue🙂 the image inside of my panel isn’t sending along with everything else:

[vague cosmos]

Could you send a screenshot?

[vague cosmos]

Could you try to upload the image to a source like imgur?

[coarse spruce]

It’s a video if that makes a difference.

But ya ill try

[vague cosmos]

Should be able to upload it as .gif then, but then you don't have sound.

[vague cosmos]

Hey @coarse spruce, did that work for you?

[coarse spruce]

Oh yeah forgot to follow up, thank you!

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

No worries, I think the issue was the fact that you used the image on Discord servers, which may not always work.

Glad you solved it.

[jade topaz]

is it possible to get premium by voting ?

[scenic plinth]

I mean, if you read the command.

[jade topaz]

so how do i sent and vote link to my friends ?

@scenic plinth hey man sorry for pinging but please tell me how to send vote link to my friends ?

what shoud i do now my friend voted but still it shows 0 votes

ehh

[timber dove]

is it possible to see everyone who was in the ticket and how many messages they wrote? I think i remember seeing a ticket bot that did it but not sure which one it was.

[vague cosmos]

Transcript does show that.

[timber dove]

i thought it was this one thank you

[iron night]

Gave +1 Rep to @vague cosmos

[vague cosmos]

I meant the transcript feature of this bot of course

[timber dove]

yeah we have been doing it manually and its not the best method at all

[vague cosmos]

You should be able to automatic save and log a transcript.

I can help you with that when I'm on my pc

[wild spire]

automatic saving = premium

[vague cosmos]

Like Maud said, automatic saving is premium and premium is worth it. 😉

[sick pawn]

Could somebody help me with something rq

[vague cosmos]

How can I help?

@sick pawn because just a "can someone help me" is just asking for a McChicken in the KFC.

[sick pawn]

how do i change this text ?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[stray bobcat]

⏫

[sick pawn]

ohhhhhhhhh

[vague cosmos]

Smh Meow, why do you have quick access?

[sick pawn]

tysm lol

[stray bobcat]

haha

we have shortcut commands for most commonly asked questions

[vague cosmos]

Public avaible?

[stray bobcat]

not sure

try it $ticketmessage

[gilded verge]

check pins in #🤖│bot-spam (some can be little outdata)

[vague cosmos]

Does work and oh thanks!

I'll just do it by hand, easier.

[sick pawn]

I can't find the channel ticket options

[stray bobcat]

what do you mean "channel ticket options"?

[vague cosmos]

Dash > Panel Configs > Messages

[sick pawn]

oh

[vague cosmos]

You're at the docs, aren't you?

https://tickettool.xyz/dashboard/SERVERID/configs#pc-menu/pc-messages

[sick pawn]

i dont think so

[vague cosmos]

If you replace SERVERID with your Server ID, you're directly at the right place.

[gilded verge]

no need to replace because also this link can redirect him ^^

[vague cosmos]

Oh, I didn't know that. Thank you!

[iron night]

Gave +1 Rep to @gilded verge

[sick pawn]

im trying to edit the msg when you make a ticket the one that says "Support will be with you shortly"

[gilded verge]

@sick pawn, check as @Meowenix sent before

[sick pawn]

ok

It says under general there is ticket options but i do not see that?

[vague cosmos]

https://tickettool.xyz/dashboard/859522749575069746/configs#pc-menu/pc-ticket/pc-message_ticket should be the right place.

[sick pawn]

yes i am on that

[sick pawn]

ok i am on that but how can i edit the thing under the msg

[stray bobcat]

Expand the collapsed text

[sick pawn]

oh...

[sick pawn]

tysm

yall doing gods work fr fr

[stray bobcat]

Always a pleasure

[sick pawn]

lol

[vague cosmos]

We're here to help. 🙂

[sick pawn]

🫡 have a good rest of yalls day

[stray bobcat]

Same to you

[jade hull]

can you find ticket from long time ago in transcripts for specific person

[urban warren]

Yes you can. Just make sure that it got sent to that channel

Also, if you know the ticket number so like when the ticket gets opened and it says ticket-###, you can scroll until you find that number

[jade topaz]

trying to make a role that has access to view the tickets and stuff without giving admin perms anyone know how?

[urban warren]

yes