🆘│community-support

[sudden ember]

Can someone answer me #1089920767807983716

[lyric sparrow]

i updated my ticket message in my discord but its not showing up

[tired loom]

Howdy, how can I set category ticket limits? I think my category has a limit of 100 but my global limit is 500 so now new tickets are being created at top level

[teal grail]

Limits Option

[tired loom]

Any idea why tickettool stopped creating tickets in my help and support category and started creating them top level

[teal grail]

Send the ticket again.

[teal grail]

Picture?

[lyric sparrow]

No I mean I went on the ticket tool backend and updated the colors and message that populate when someone opens a ticket on my discord but it didn’t change

It doesn’t show on my discord

[tired loom]

all these tickets aren't in the right category, I thought maybe there was a limit on the category but can't find a category limit setting @teal grail

[teal grail]

Did it always open like this?

[tired loom]

no there are about 100 open tickets in the proper category

[teal grail]

The color is a Premium Feature

[teal grail]

Try taking the re-by, Category option

[pseudo marten]

Anyone know how to fix 'ticket limit for this panel reached'?

[teal grail]

Take it off and put it back on

[pseudo marten]

(got 1 ticket open)

[teal grail]

Limits Option

[pseudo marten]

ty#

thanks @teal grail

[iron night]

Gave +1 Rep to @teal grail

[teal grail]

No problem

[lyric sparrow]

Ok aside from color what about the message that I updated

[teal grail]

Maybe you passed the word limit, can you send me a picture?

[tired loom]

I think there is a 50 channel limit per category for dicord? this seems to be the case but can't find this documented anywehere, maybe this is why my tickets started to be created at top level when i reached 50 tickets

[rustic gale]

Enable Two Step Ticket

in Panel Configs -> General

[rustic gale]

What's the ID of your server

[lapis marsh]

Just make a transcript channel to send it to who cares if it auto deleted

[balmy relic]

How can I change this?

[upper burrow]

is the Thread feature only available to Premium members?

[covert swallow]

Yes

[covert swallow]

Ticket Message > Embed

[pure ruin]

Anyone know how to fix this?

wdym I tried

I am using buttons

alright

Sry

[rustic gale]

When exactly are you seeing this message?

[pure ruin]

^^

[rustic gale]

So what was your server's ID? I was going to take a look at your settings and see if there was anything causing tickets to be deleted.

Not you. That was for @severe isle

[pure ruin]

oh my bad

[rustic gale]

But it won't hurt to take a look at your server too

[pure ruin]

Yes please

[pure ruin]

here's the screenshot

[rustic gale]

Can you please #🎫│make-a-ticket so we can take a closer look

[pure ruin]

want me to ping you?

[rustic gale]

I'm looking there

[jade topaz]

- normal
- premium
- ?

[surreal surge]

hi all, does anyone know if I just got Invite Tracker to my server, will it track the past invites, or it is only tracking the moment from it is in my server?

[jade topaz]

Info.

Lol, its my wish bruh

[iron night]

Gave +1 Rep to @dull gyro

[jade topaz]

Ok, now whats your problem

Just knowing some info.

So, why you came here for ?

Did you gain anything to help here ? So, you dont have rights to judge me my life my wish, any way thank you 🤩

[iron night]

Gave +1 Rep to @lapis marsh

[shut bolt]

@lapis marsh please keep this channel's topic, if you aren't looking forward to help, or looking for help, refrain from talking here, otherwise we'll be obligated to take moderative actions.

[shut bolt]

The purple icon is for our beta testing bot

Surprising

[rustic gale]

@severe isle Probably best to #🎫│make-a-ticket so we can take a closer look at the issue. Please make a ticket and send an invite there

[sick sage]

Hello, is the claim ticket can only use in premium?

[balmy relic]

Ty

[iron night]

Gave +1 Rep to @covert swallow

[scenic plinth]

Yes, ticket claiming is restricted to those with premium.

[sick sage]

So if I didn't buy premium i can't use the claim button?

[scenic plinth]

We have fairly warned you a frequent number of times, please keep to this channels topic and keep conversations respectful. As previously said, if you are not looking forward or looking for help, refrain from attempting to communicate with others here.

Before you communicate here again, I strongly encourage taking a look at the server rules in #📂│information as it is stated.

[valid adder]

Im i alloud to help out here too?

[scenic plinth]

Yep! As long as you are respectful, follow the server rules in #📂│information and are confident with your answers (not giving inaccurate information), its encouraged for members to help each other out the best they can!

[valid adder]

Alright!

[severe isle]

Yikes, got me banned from this support server lol

[hoary sun]

Hello

[severe isle]

Hi

[rustic gale]

What

[vital vessel]

I believe ticket tool may be down. Unable to run any commands or open tickets

[jade topaz]

how do i make it like this

[teal grail]

these are images

but bottomless

But for that, you need premium

[jade topaz]

Hey people,
Sorry to bother you.
We have 5 multi-panels set up on our server. Each panel has the same Closed Ticket category and same permissions.
Some closed tickets aren't moving to the Closed category - any ideas?

[steel flower]

Hi When i try to use {time.opened.age} as a variable it does not seem to resolve anything does anyone know why ?

[plain surge]

Please make sure that the category doesn't have 50 channels, since that is the limit on how many channels can be in a category

[plain surge]

Wdym it doesn't resolve anything.
What is the problem you were facing that you tried to resolve with the variable

[steel flower]

thank you for your response i have received an answer in my ticket. i miss understood the function of the variable since it can only show the openened time between open and close and not the "opened" time since creation untill message of close request.

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

No worries 👍

[silent aurora]

I was wondering, does anybody know how to turn off closed ticket notification to other person?

It would make my day if anyone knows how to turn it off

[halcyon sail]

what's the character limit of the ticket message

[silent aurora]

I dono 😞

Trying to make it so that no other one sees the ticket being closed

I want to make it, so I’m the only one that sees that

Admins only type thing

Or something to that effect

[jade topaz]

Hey!
Thanks for the reply.
We have 41 closed tickets in the channel so below the 50 maximum

[iron night]

Gave +1 Rep to @plain surge

[sleek python]

can ticket tool assign a role when someone opens a ticket?

[timber kernel]

Yes, but it is a premium feature.

[silent aurora]

Anyone know?

[shut bolt]

To turn off what exactly?

[idle jacinth]

donate wrong ID how to...

fix

[upper crown]

i can't log in w my email.

so i can't cancel my subscription

[little plume]

Halo

Who knows this problem

[heavy harbor]

If you’re talking about vote link, you can unlink with $vote unlink

[heavy harbor]

“The interaction failed” is a discord error to the bot not responding to it. You may be blacklisted from using the panel or the bot just didn’t respond.

[heavy harbor]

#🎫│make-a-ticket Create a billing ticket

[upper crown]

Alreday did

[little plume]

How to make a bot

[heavy harbor]

What do you mean?

[little plume]

You speak in the Arabic language

So you know

[heavy harbor]

I’m not sure what you mean, I don’t speak Arabic.

[little plume]

I mean, I can do this bot

are you there؟ @heavy harbor

[quaint forum]

Hello Ticket Tool Community. I need some help. Is there a way to integrate Ticket Tool with Zendesk for customer support tickets?

[silent aurora]

Trying to make it so that no one sees ticket being closed notification

[timber kernel]

Wrong support server. As mentioned in your ticket.

[hasty meteor]

Hi, i've just encountered a bug (or at least i think it is). When a person creates a ticket (for example for clan A) clan A has support role for the ticket. But when the person doesn't meet requirements for clan A, the ticket will be redirected to clan B. Support team of clan A adds support team of clan B and removes support team of clan A. But after this Support team of clan B can't close the ticket. A admin has to do it, he can however delete the ticket. Is this a known issue or a new one? we've been using ticket tool for 2 years now without this issue, so seems to be a bug/glitch? since all support team settings are setup correctly.

[rustic gale]

But when the person doesn't meet requirements for clan A, the ticket will be redirected to clan B.
I have no idea what you mean by this.

[hasty meteor]

i've figured it out, when they add the discord role that is also support team of a second clan it doesn't transfers its rights. You can only add members/groups with the same premissions as the ticket opener. In that case, would it be possible/is there a command to instead add a group/member to also add a group to the ticket with instant support role?

[hasty meteor]

This is a support role group adding a diffrent support role group to the ticket, that than is also instant support role without the need of a admin

[verbal sleet]

How do I make it so when someone makes a ticket it pings a role

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[cursive phoenix]

@verbal sleet

nvm they left

[rustic gale]

That's not possible. You could manually add that role to the allowed roles for all the buttons and commands

There's ways to work around the issue basically, but no convenient way to do it directly

[jade topaz]

Paid for premium how to add it to the server?

[valid adder]

You can go to the setup guide and that may help you, or anything in #📂│information could help you!

[jade topaz]

Fixed thank you

[iron night]

Gave +1 Rep to @valid adder

[valid adder]

No problem, anything else i can help you with sir?

I will take it as a no

[jade topaz]

Sorry lol No thanks

[valid adder]

Alright!

[sick sage]

Hello, I can set the time but it didn't change on my ticket message. And the time is it the place where I am in?

[rustic gale]

You can select the timezone on the same menu

Right above the area shown in your screenshot

[sick sage]

Then can the user that is not premium use?

[rustic gale]

Yeah. It's premium-only

[sick sage]

So I can also set but I can't use, is that what u mean?

[rustic gale]

Yes

[sick sage]

Ah, thanks

[ebon lance]

How do you change what the panel says in the middle?

[rustic gale]

Unclear. What does it say by default?

[ebon lance]

It's says to create a ticket press ✉️

[rustic gale]

This is where you can edit it @ebon lance

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[ebon lance]

When I tried editing the message without premium I couldn't I had to get the 7 day free trial before I could click it.

[rustic gale]

you click the text that says Embed Editor and that reveals a menu

That menu is where you edit the text you mentioned

That specific field does not require premium, although most of the other fields do require premium

[slate glacier]

#📂│information

[plain surge]

Please open a ticket through #🎫│make-a-ticket so another team member can assist you as I'm not available currently

[acoustic mortar]

Hi everyone tickettool noob here. I purchased tickettool premium and was wondering if there is a way to check all the tickets at once. I know theres a dashboard history but was wondering if there was a history channel with a more comprehensive details like being able to see the content, sender and the replier to a particular ticket in one channel

[desert ice]

This is probably a FAQ but I'm REALLY struggling to create the Create a Ticket into a channel. Also, when done, are they automatically private (excluding admins)?
I tried watching a YT video first before requesting help but the video seems to be outdated.

[jade topaz]

Hey !
Is ticket tool send messages like autoresponder

[silent aurora]

I would like it to make it, so that the other person does not see the ticket closed message when ticket has been closed. what setting would I change to perform this?

[idle flint]

Go to the Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Closed from there you can deny them the "view channel" option

[idle flint]

Not through the dashboard. We don't collect the date within a ticket, that is all based on your discord

[silent aurora]

I am not seeing the edit closed option

O view channel option

Gotcha

[jade topaz]

I don’t see a FAQ channel so ima ask my question lol, don’t closed tickets have transcripts? Where do I find them?

[burnt flint]

my closed ticket is not going to my closed ticket category recently

i have to drag them manually

[ornate jay]

Go into the Category tab, check if they're placed correctly

[rustic gale]

Transcripts aren't created automatically. You have to manually create them with the Transcript button or the /transcript command (or get premium and enable auto transcripts).

[jade topaz]

Oh ok so if there’s one of interest we need to transcript it out selves

[rustic gale]

Check the Setup Guide in #📂│information
And yes, by default only the ticket owner and users with Administrator can view a ticket.

[desert ice]

ty!

[vast timber]

Hey, if the user wants to open a ticket, ticket tool says that he hasnt the permission for that. What permission do i need to change?

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[neat cradle]

I cant go to the dashboard, when i press Manage it just refreshes the page

@oak shuttle

[still gazelle]

guys

i cant add the server i want to add ticket tool

the server is not poping up on the selct server

[sleek python]

just relog on the dashboard

[still gazelle]

like is only showing one ser while i have 5 server

please help if anyone knows how to fix qwq thank youuuu

[covert swallow]

Permission issue, you need "Manage Server" to add a bot to a server

[rustic gale]

You probably don't actually have dashboard access in that server. Use the /permissionlevel command and tell me what you see

Also please don't ping people to ask for support. It's rude, it doesn't get you help any faster, and in the case of staff it's against the rules

[neat cradle]

sorry for the ping too

i guess i dont some permission yet

[rustic gale]

The bot's missing the View Channel and/or Send Messages permission in that channel.

[tired sparrow]

Hi does Ticket Tool offer any kind of features that aren't connected with discord? Like email into tickets?

[rustic gale]

There's a webhook feature. It's suggested that you make a ticket to ask about it #premium-tickets

[tired sparrow]

ty

[iron night]

Gave +1 Rep to @rustic gale

[pulsar dew]

is their an api for ticket tool so i can close tickets properly from my own discord bot

idk how it would work if it existed tbh with authentication

[rustic gale]

Ticket Tool doesn't have an API, no

You can make your bot send the $close command though.

If you add the bot's ID to the Bot section in Server Configs, Ticket Tool will respond to it as if it were sent by a human.

[pulsar dew]

ah is that recognised by the bot and not ignored as a fellow bot sent it

[rustic gale]

See above

[pulsar dew]

ah brilliant

[pulsar dew]

I cannot seem to manage a server

i clikc manage and it loads for a few seconds then returns to home screen

[rustic gale]

Make sure you actually have dashboard permissions in the server

You need to be the owner, an administrator, or have a dashboard role

[pulsar dew]

so manage sever isn’t enough ?

[rustic gale]

No it's not

[carmine pine]

hello how to use my server emoji please his name is :Minage: for a button

[rustic gale]

Use Ticket Tool's /id command to find the emoji's ID

For example, is !Salute

Then copy the ID and paste it wherever you want to use it

[carmine pine]

Okay thanks @rustic gale

[kind raptor]

do we need premium access to be able to fill text ?

[rustic gale]

In the panel message, yes

[kind raptor]

ok ty

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

how do i claim my premium sub role

How do i make it so whenever someone opens a ticket they get pinged

[rustic gale]

$pc @jade topaz

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @static sapphire. You have now been given the <@&535595160189403136> role!

Found 5 servers in total and 1 with premium and permission

[jade topaz]

Category #Claimed Tickets is missing or blocking permissions ReadMessageHistory for @humble sequoia - Skipping

[rustic gale]

By default the user should get a ping

[jade topaz]

what about if i wanna make it where it can also ping staff

[rustic gale]

Edit the category's permissions, add Ticket Tool and make sure it has Read Message History

[rustic gale]

Include a role mention in the ticket message

[jade topaz]

what do i use>

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[jade topaz]

oh

[jade topaz]

and why does it show this 🦺-claimed-by-743652138013687843

whenever a staff member claims it?

i put {user} syntax

[rustic gale]

Use {user.name} instead

Or {user.nickname}

[jade topaz]

1 more question sorry, so for the drop box can i add more than 1 drop category ? cause i added 3 and it only shows 1

nevermind it works

[jade topaz]

these didnt work

[jade topaz]

how do i fix it

[subtle lark]

Check documentation for claimed tickets, you should append name to the person who claimed it

[jade topaz]

i want it to show on the channel

the username not the username id

[subtle lark]

I will send you an example soon

[subtle lark]

it's {claim.user} command that should do it.

[jade topaz]

usee? or user oh

[subtle lark]

fixed it now

[jade topaz]

it didnt work

[subtle lark]

Hmmm, gimme few mins to get onto my pc

[jade topaz]

https://cdn.discordapp.com/attachments/762518610543247381/1090926203654897764/IMG_1997.png

it says the user id and i put this 🦺 Claimed by {ticket.user}

[subtle lark]

{ticket.user.name} will definetely work

[tall parrot]

help

[jade topaz]

Hello

Need help

Have 2 imvites but no Gold access

[jade topaz]

Pls help

[round falcon]

I think you can only redeem it after like 6 or something, I could be wrong though

[jade topaz]

But have been inviting 2 since yesterday evening

[round falcon]

Invites or votes?

[jade topaz]

Invites

[round falcon]

Hm, didn't know there was a premium thing for that

Ask a support team member

[jade topaz]

Ok

But thanks anyway

[teal grail]

?

[jade topaz]

He asked invites or votes

[rustic gale]

That doesn't look related to Ticket Tool. You're on the wrong support server.

[rustic gale]

You've been inviting whom to what? You want gold access to what?

[jade topaz]

Ultimate club:germany

And if you invite 2 people you get the gold access

[jade topaz]

Now you understand my problem

[round falcon]

Not really

[lucid shell]

How to transfer tickets to a category when they are created by the following command?

$new userid panelname

[wild spire]

Set a category for your panel here and they’ll go into the right category when opened by the command.

[lucid shell]

It is set up but does not transmit

[wild spire]

Does ticket tool have access to that category?
If it doesn’t have the permissions, it wont be able to send tickets there

[round falcon]

Yeah where are they going?

That'll give some insight into what's going on

[autumn thorn]

Sup guys, can anybody tell me how i can setup this?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rustic gale]

You're in the wrong support server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[heavy harbor]

Check if premium bot has Send Messages and Read Messages permission

You checked the channels/category to check if the bot has the permission right?

[heavy harbor]

The security bot may be preventing ticket tool from having its permissions

[heavy harbor]

I’m not sure how to solve that problem if you’re unable to invite the bot.

[junior panther]

how do i make the ticket system so when they open it it automatically names the ticket and stuff is that the drop box ticket system ?

[jade topaz]

ty it worked

[iron night]

Gave +1 Rep to @subtle lark

[jade topaz]

if u wanna make it where your claim ticket says claim by a member use this --> {ticket.user.name}

[full estuary]

If I add the ticket tool bot to my server, it exits immediately ??

[junior panther]

can anyone help

[abstract shale]

Hi, so I've been using Ticket Tool in my server for a long time but recently started using discord's built-in Onboarding . My issue is that the channel with the create ticket button is a default channel that everyone sees, but I don't think that when they create a ticket they actually get "followed" to the ticket channel. Is there a way around this?

[full estuary]

If I invite to my server, it will auto ban ??

[hoary bear]

i changed the message description of a panel in the dashboard and hit save but my changes are not showing up in the channel the panel is in on discord

[round falcon]

Revoke the ban on it and reinvite it

If it gets banned again, check the audit log, that's what it's for, see what's banning it and go from there

[rustic gale]

The save button won't push any changes onto Discord itself.

Either send the message again with the Send button, or copy the message URL and update it with the Update button

[restive bluff]

Is there a way I can make it so that once somebody has been giving a specific role for a server that makes them a member they can no longer see the tool? We unfortunately have some people who like to troll a little bit and keep opening tickets. Is there a way I can add a role that prohibits you from interacting with the ticket tool?

[round falcon]

Yep, go into the buttons section and edit the permissions

[junior panther]

anyone know how to setup the drop down box for ticket tools

[junior badge]

👍

[valid adder]

There is a way, if you can just check #📂│information and see if you can find anything there to help you if not come back and i can hrlp!

Hrlp*

Help*

[rustic gale]

That looks like a dropdown menu.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[valid adder]

Hmm ok

Is the bot fully setup?

[chrome peak]

السلام عليكم

[valid adder]

Read this

@jade topaz

[chrome peak]

الو

[valid adder]

It is.

[chrome peak]

الوو

[rustic gale]

You can't remove the embed without premium.

[chrome peak]

الو

[junior panther]

how do ido that ?

[stiff pond]

So I just set up a trader bot for the first time and it submits tickets fine but I change the roles for the category and open a new ticket and have to sync the settings again every time to allow my traders to see the tickets any ideas why it’s just not syncing automatically

[torn gale]

I tried to make a ticket but I still don’t understand

[stiff pond]

Hey forgot my question 😂
I had to use /setup and add a supportive member 🤦‍♂️

[stiff pond]

Where are you stuck I’m by far no expert but maybe I can help 🤷‍♂️

[rustic gale]

Because tickets aren't synced with category permissions

Ticket permissions are managed from the dashboard.

in Panel Configs -> Permissions

What you probably want to do is add those roles to Support Team Roles

or Additional Roles

those are set up in Panel Configs -> General. @stiff pond

[rustic gale]

Check out the Setup Guide in #📂│information

[stiff pond]

Thank you @rustic gale I’m definitely going to check it out I got the traders in I needed but just using / setup and added supportive members for now but I’m gonna look at that too
The more I k ow the better 😁

[steel yew]

Is there any way to close ticket with a reason?

And that reason should be sent to ticket owner when we close

[wild spire]

This can be done.

• enable command style
  use “$close reason”

Users can be notified by sending them a DM transcript (enable option in transcript section)

and edit the transcript message with the {close.reason} variable.

Then they’ll see the reason why it was closed on the transcript

[steel yew]

Oh okay tysm

[wild spire]

no worries

[simple nacelle]

Есть гайд на русском?

[wild spire]

к сожалению, нет

[steel yew]

How to send who closed the ticket in dms transcript?

[subtle lark]

Let support team claim ticket, you can then use {ticket.user.name} to write name of claimer

[steel yew]

If nobody claim the ticket?

I want it without claiming

@safe prairie @timber kernel

Hmmm okay sorry

[crimson vortex]

hello I would like to add several buttons to the ticket but I can't find how to do it

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

here you go ^

[crimson vortex]

I looked at the faq but it no longer corresponds to the current configuration panel

[timber kernel]

I don't think it is directly possible with a variable.
What you may can do is, rename the ticket if it gets closed and add there the user that closed it with {author.name}
This info you have then in the transcript indirectly (Ticket Name).

[steel yew]

Hmm

I tried in another way

[timber kernel]

You go to the Panels menu (of the main panel) and add there what you want.

[timber kernel]

Tell me.

[steel yew]

It worked

[steel yew]

Closed dm message ig

Your ticket has been closed by {author}

Reason : {close.reason}

In automation

[steel yew]

@timber kernel

[timber kernel]

Ah nice, good idea

[steel yew]

[stiff pond]

So to set it up to claim tickets you must have premium?

[timber kernel]

Yes claiming is a premium feature.

[viral wolf]

Hello guys! I enabled the reopening of the tikit in the bot, saved it, but such a function did not appear! What to do?

[timber kernel]

By enable you mean to enable the button for it?
And did you tested it with a new created ticket?

[wild spire]

{author} should show who executed the command , but I’m not 100% sure tbh

oop nvm I see tux already solved it!

my bad

[viral wolf]

I have enabled Re-Open Ticket . But the button did not appear, the ticket is simply closed.

[rustic gale]

Does the closed ticket remain existing as a channel in the server?

[viral wolf]

No....

[rustic gale]

Then it's probably being deleted instead of closing

Head to Panel Configs -> General and make sure Two Step Ticket is enabled @viral wolf

[earnest ice]

Hi

How can I got the QR code to redeem via any

[viral wolf]

Thank you very much, it helped.

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Hey can anyone help me

@rustic gale hey can u help me how can I add more than one option in a ticket and how can I change the name below

[tacit hornet]

مفي عرب

[rustic gale]

Here's how

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

Also don't ping people for support out of nowhere. It's rude, it doesn't get you faster help, and pinging staff is against the rules

[mortal oak]

فيه سبورت عربي اتكلم معه؟

[jade topaz]

Sorry I just joined now didnt read rules

[restive bluff]

where in the settings can I specify roles than I don't want to be able to make tickets

only certain tickets, we have a recruitment ticket and a feedback ticket. I want members with a member role to see the feedback but not the button to apply

[round falcon]

You can't really disable their ability to see the button, but you can disable their ability to use it

Go into the buttons tab and add whatever "disabled role" you want not using the button

[jade topaz]

Hello, how can I get Ticket Tool to use emojis in my Discord server?

I have the emojis in another server but want to send them in my main server (via tickettool)

[junior panther]

Anyone how I can make it so when someone opens ticket if auto names the ticket

[wild spire]

Its a premium feature to do that, but you can edit it here.

[junior panther]

What about the drop down box

[timber kernel]

This you can use without premium:

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[junior panther]

When u click add item I can’t add the same channel so how do I add like multiple options on the same drop down menu

[timber kernel]

You need to create a panel for each option in the dropdown.

[junior panther]

The panels the channel right ?

Like This I want it show like different options

[timber kernel]

These are panels:

Each of it you then can add to the dropdown.

To create new panels, click the green "+"

on the right side.

[junior panther]

Ahhh

[timber kernel]

🙂

[junior panther]

I feel like I’m still lost but ima try it I think I get what u mean

[timber kernel]

Try it and ask again if needed, np

[sturdy scarab]

hey fren. I already changed permission about close/open ticket in panel, but it's not changed in discord, what i should do?

[wild spire]

these permissions will only override for new tickets. Not existing ones

[sturdy scarab]

yeah i understand this

but that hasn't changed

[wild spire]

what permission did you change exactly and what are you trying to achieve?

[sturdy scarab]

I want to only moderators to be able to close tickets

[wild spire]

and u enabled
“support team only”
and put the mod role in allowed roles in the button settings?

[sturdy scarab]

yep fam, already done. After this what should i do?

[jade topaz]

Is there a way to add a prefix to the name of the channel that gets created using the panel name?

[wild spire]

can u open a ticket #🎫│make-a-ticket and drop the server ID so we can look

[sharp depot]

Does anyone here know how to reset ticket tools settings to factory?

[jade topaz]

Can't you just kick the bot and re-add it?

[sharp depot]

I did that. It seems to keep the previous settings in the dashboard

[quick grotto]

When i do /claim i got a massage and it say: Warning: Claiming isn't enabled. What should I do? Please Ping me if you answer me

[wild spire]

you made me look for this because actually a good question. 😂
Doesn’t seem to be an option but you can 100% suggest this for developers

[wild spire]

Claiming is a premium feature and needs to be enabled in your dashboard

[quick grotto]

Ok

[remote nymph]

Is there a way to make the bot automatically assign a role to everyone who enters the ticket and have the role removed after they exit the ticket?

[wild spire]

Yes !
in panel configs > ticket > opened roles

and closed roles

[remote nymph]

ok thx

thx @wild spire

[iron night]

Gave +1 Rep to @wild spire

[faint oak]

any one from the support team here ?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[faint oak]

the Claim button is not working

i have Premium and its on

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[shut bolt]

Make sure to enable the claim feature

[somber meteor]

does anyone know how to have the ticket DM a user added to the ticket

[dim flicker]

i need someone help me for explain me how to mention a person in a ticket

[dim flicker]

lmao same problem

[somber meteor]

lol

[somber meteor]

r u trying to do it through ticket creation or after

[dim flicker]

after

[somber meteor]

use /add

although i dont think that will DM the user

[dim flicker]

i use the command add but I don't see the person I want to mention

[junior panther]

so this didn't really help

[wild spire]

use the user ID

[dim flicker]

can you guide me?

[wild spire]

to add a user to a ticket?

[dim flicker]

yes

[wild spire]

just use “/add user ID”

[dim flicker]

“not a valid user”

appears

[wild spire]

you can have it send DM messages to the ticket owner on ticket created, ticket closed or a transcript. But these are all premium features.

[wild spire]

then u didn’t copy the right id

[somber meteor]

@dim flicker try just using User and typing their name in the box that come up man

[somber meteor]

yeah we use the ticket bot as a vetting and activity check system as well as a general ticket bot

[stray bobcat]

or use the discord numerical user ID

[somber meteor]

I'd like to be able have the bot add a user from the form response entered and then DM the user not the ticket owner

[dim flicker]

because the user says this

[wild spire]

you can use command $new (user) and it will create a ticket as if it were created by whoever you tagged.
then you can make it send a DM upon creation

[somber meteor]

can u do this inside of the dashboard ticket set ups

[wild spire]

wait is this your server of…?

[dim flicker]

gaming

[shut bolt]

Yes, you haven't still enabled it. To do so refer to the message the bot sent before mine.

[wild spire]

Yeah.
Enable command style in your panel configs to allow the $new command.

and in automation enable created DM

[wild spire]

but are you the server owner or a moderator there?

[somber meteor]

sorry what I mean is I have preset panels and I'd like to have it run some script in the ticket message same as you can run {Create.Form.1} and have it add the user and DM them from the ticket creations

[dim flicker]

neither that's why I don't understand how to do it

[somber meteor]

u may be lacking the permissions

[wild spire]

is there another user mentioned in your form that needs to be added and DMed is what you’re saying?

not the one that opened the ticket itself

[wild spire]

do u know how to get a user id?

822579606074032178

looks like that above 👆🏻

[somber meteor]

yeah thats sorta it

[wild spire]

mention the user ID like this to ping

[dim flicker]

ok now I try

[wild spire]

then you’re out of luck 😅

[somber meteor]

well shit hahah a

Hmmm @wild spire i've enabled it for a test ticket but doesn't seem to be working

any chance i could grab u in a Quick VC so i can share and go over it

it's telling me the command isn't enabled

[wild spire]

open a ticket real quick. I cannot VC atm

[somber meteor]

never mind i think i got it

Will this differenciate between different tickets

like ticket types

[wild spire]

it wil only allow for the ticket panels u enabled it for

[somber meteor]

yes but if i have multiple panels that feed to multiple categories 👀

or is it just as simple as setting the monitored channel in the panel config

[wild spire]

Then u gotta set it up for each one, but I’d set different channel watchers for command style or bot will go breee

if u do $new while enabling it for multiple panels with no set channel it’ll open a new ticket for each panel

[somber meteor]

so each ticket needs it's own monitoring channel to 👀 for the comman

[wild spire]

Yes unless u want it to open a ticket in each category

[somber meteor]

HAHAHAHA NOOOOOOO

sweet i think I've got it then

[wild spire]

alrighty

[main siren]

Hey there! Is changing the panel message a premium feature??

I'm just wondering because it absolutely will not let me change the message

[rustic gale]

Click the text that says Embed Editor

That will expand the embed editor menu, where you can edit the embed description (the only part of the embed that can be edited without premium)

[main siren]

Yeah, that's my problem?

[rustic gale]

Note that saving the changes isn't sufficient to push the changes to Discord

[main siren]

Like, whenever I change it in the embed editor, and save it

[rustic gale]

You will have to either send the message again with the Send button

[main siren]

It just defaults back to the original

[rustic gale]

or update the old message with the Update button

[main siren]

No, I mean I haven't even posted it yet.

It just reverts every time I save it back to the OG message

[rustic gale]

Hmm

I see you opened a ticket. I'll ask about it there

[main siren]

Nevermind, I feel like this is kinda a useless endeavor. I'll just use Mee6

[rustic gale]

Rude

[supple acorn]

how do i change the panel name

it just says {panel_name} but won't let me edit it

[rustic gale]

By renaming the panel with the Rename button

That field can't be edited without premium.

[supple acorn]

got it thanks

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[junior panther]

ello

so i need help still

[jade topaz]

i need the ticket gold bot

in my discord, i need his invite link

[junior panther]

how do i get multiple option in the drop down box in 1 panel ?

[somber meteor]

hey when activating premium through the dashboard why is it not updating the status on the dashboard

[jade topaz]

press sync

[somber meteor]

i have

[jade topaz]

and it should refresh it

i need the ivnite link for the premium bot

[stray bobcat]

You should be able to get the invite link from your dashboard.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

your a king

[jade topaz]

thanks ! 🙂

[iron night]

Gave +1 Rep to @stray bobcat

[stray bobcat]

Always a pleasure!

[jade topaz]

Is there a way to set the name of the channels that gets created? specifically using the panel name?

[idle flint]

Changing the channel name is a premium feature, it can be done in Panel Configs > Ticket > Ticket Opened Channel Name

[jade topaz]

Great, thank you!

thanks @idle flint

[iron night]

Gave +1 Rep to @idle flint

[jade topaz]

is there a way i can edit Ticket Tool Gold | Premium Bot

[stray bobcat]

What do you mean Edit?

[jade topaz]

change this Ticket Tool#6207

[analog moon]

No

[jade topaz]

to MyServerName#1111

[stray bobcat]

you cannot change it's name, But you can give it a nickname by right clicking it, and changing it's nickname.

[jade topaz]

can you do its pfp or nah

[stray bobcat]

Nope.

[jade topaz]

it says we can remove ticket tool branding or is that just for the embed

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[analog moon]

It says that you can remove the "basement" of it

[stray bobcat]

it is for the embed, indeed

[jade topaz]

ok thanks

[stray bobcat]

np ^^

[jade topaz]

How do i make it so a ticket goes to the top of my channels

[humble sequoia]

━━ moved to ticket ━━

[junior panther]

can anyone help ,me

how do i make it so when ppl open a ticket depending on the dropdown they chose it names it that dropdown they chose ?

[rustic gale]

Ticket names are a premium feature only.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[rustic gale]

You can use categories though

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[junior panther]

Meaning if a channel name is like help and the ticket is in that channel when it’s opened it will be named help? Or am I off

[rustic gale]

Categories are the “folders” in the channel list where channels get sorted into.

You can set a different category for each different panel.

You can't use automatic ticket names unless you have premium.

[junior panther]

Ah ok ok

Thx

Thx @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[safe viper]

can I copy an config from my server to my new server

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[coarse dome]

how can i claim a ticket ?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[coarse dome]

?

[safe prairie]

You need to enable it first on the dashboard for your panel. This just effect new created tickets

[vague heath]

Can someone please help sometimes the ticket opens for people other times it says interaction has failed. I tried fixing it but apparently nothing has worked yet. What should I do?

[jade topaz]

Is there a way to auto save transcripts without premium @safe prairie

[slender minnow]

Please do not ping staff directly for help. It's rude to ping, also its against our rules (refer #📂│information)

[jade topaz]

Oh sorry

[slender minnow]

Also, all automated actions like auto transcripts, automation, etc. requires premium.

[jade topaz]

Is there any alternatives to this?

[slender minnow]

Ticket is closed, you click the transcript button or use the transcript command.

[jade topaz]

ok

[unreal python]

hi

How do I determine the administrative ranks that can see the tickets

[safe prairie]

Support team role here https://tickettool.xyz/dashboard/xxx/configs#pc-menu/pc-general

[unreal python]

thanks

[iron night]

Gave +1 Rep to @safe prairie

[jade topaz]

Help

How can i make a Ticket

I dont understand how

[rich siren]

@lilac girder Hi I have a problem the administration can't see a ticket

HELP

[lilac girder]

Please stop pinging me

[jade topaz]

Pls help i dont understand how i make a ticket

[lilac girder]

$help

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[junior panther]

question

[lilac girder]

Not sure what your exact issue is but you may refer to the above message

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[junior panther]

depending on what drop down they click how do i make it so it names it that dropdown ticket

[lilac girder]

You may refer to the above message about how to set TT up

[raven jewel]

لو سمحت الحين كان عندي تكت تول برميوم وطلع من السيرفر كيف اضيفه

@lilac girder

مافهمت

[severe path]

ping

[stray bobcat]

Pong

[junior panther]

hello

i need help again

so when im putting a channel id in the ticket website like this it shows it

but when they open ticket it dose not show it

[torpid coyote]

how to make form when user opens ticket?

[rustic gale]

It's not {#<number>}. It's <#number>

[rustic gale]

Check this out

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[junior panther]

lemme try

[junior panther]

still doesn't work

oh wait

[torpid coyote]

thanks that helped alot

[iron night]

Gave +1 Rep to @rustic gale

[torpid coyote]

@rustic gale how to make multiple buttons now cuz the tutorial on automated support is old

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

You don't have any other panels to attach.

You should create more panels then

[hoary bear]

i set moderator role to support team role but they cant see tickets

[jade topaz]

How i can put the ticket name as the user who opened it automaticly

[junior panther]

That I can help with do u have ticket premium ?

[jade topaz]

yeah

[junior panther]

Ok then

[junior panther]

go here

[jade topaz]

yeah

[junior panther]

send a pic of what it looks like

[junior panther]

replace count with ticket.user.name

[jade topaz]

i got a tutorial thanks!

[candid thistle]

Hello, guys! I have question. If i was have open ticket, did i can check history?

[rustic gale]

Try creating a new ticket and confirm that they can see the new one at least. If they can't, let me know

[rustic gale]

An open ticket where?

[keen coyote]

any solution ?

[languid dome]

Did someone know how to mention a role in a ticket?

[rustic gale]

Set a thread channel for creating the threads

in Panel Configs -> Thread Style

[rustic gale]

Check this out:

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[languid dome]

Thanks

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[languid dome]

But that doesnt work

[keen coyote]

"Roblox User: Not Found"

what does it mean ?

[rustic gale]

How is it failing exactly

[languid dome]

the role is not mentioned

[rustic gale]

In other words...?

[languid dome]

I enter the role in the text, but it is not pinged

[keen coyote]

?

[rustic gale]

A screenshot might help, by the way

A screenshot of the message in the dashboard and a screenshot of the message in the server

[languid dome]

Dashboard..

[rustic gale]

Did you make sure to give the bot the Mention everyone, here and All Roles permission

[languid dome]

wait

this?

[keen coyote]

how to turn it off

[rustic gale]

Yes

[languid dome]

I have the role Ticket authorized, but I am not pinged

[rustic gale]

Head to Panel Configs -> Integrations and disable Bloxlink there

[languid dome]

do you mean this?

[rustic gale]

No

[rustic gale]

Make sure the bot Ticket Tool has this permission

Server Settings
-> Roles
-> Find the Ticket Tool role -> Edit
-> Permissions
-> Find the Mention everyone (...) permission and enable it

[languid dome]

ahh

now it works

the the second role not

[languid dome]

did you know how I can mention the user?

[rustic gale]

{ticket.user} instead of {@user}

[languid dome]

thank you so much!

[rich lagoon]

how do I fix this, happens every time I close a ticket

[wild spire]

Your emoji in the close button is in an invalid format

[molten scroll]

Is it at all possible to add either more than 5 questions to a form or a second form to allow more questions on the same ticket

[wild spire]

unfortunately not as this is a discord limit

[molten scroll]

👍 Thanks for the reply

[rich lagoon]

Yes I fixed it thank you for the help

[iron night]

Gave +1 Rep to @wild spire

[glass shale]

I’m having a role ping issue

I’ll appreciate it if anyone helped me fix this problem

[humble sequoia]

━━ moved to ticket ━━

[viscid prawn]

One message removed from a suspended account.

One message removed from a suspended account.

[torpid bolt]

/help

[idle flint]

This is a premium feature enabled via Panel Configs > Transcript > Direct Message Transcript.

[viscid prawn]

One message removed from a suspended account.

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[idle flint]

$5.99 per month

[outer sail]

Hi! I can't open the attachments in the transcripts? Any tips?

[humble sequoia]

━━ moved to ticket ━━

[half forge]

if you delete the transcript message which is send by ticket tool automatically it will be deleted from catch

[jade topaz]

yo guys how can i make ticket like this with more options? if someone can help me dm please

[idle flint]

That is a drop-down style ticket

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[molten scroll]

https://i.imgur.com/DvcpLPT.png

Is it possible to display only the bottom part with the questions + answers and not the top part

[timber kernel]

It looks like you have 2 embeds, so delete the one you don't need?

[molten scroll]

opps

[slim nest]

How can I reset the Ticket count in my server? 👀

[slim nest]

oooh 🤣 im blind

thx, but what do I have to put in there to reset it? 0?

[wild spire]

Yes just set 0

[untold holly]

[jade topaz]

hi i want when i open the ticket say the name of the guy opened it

[humble sequoia]

━━ moved to ticket ━━

[coral orbit]

Is it possible to open a separate channel for each log?

[safe prairie]

No

Just to seperate transcripts and logging

[brazen sky]

Anyone has problems with the tickets not closing? Never had this problem before, no changes on permissions and the bot was working rightba couple days ago.

Now when I close a ticket it says "transcript channel not set" and doesn't move the ticket to the closed category.

Never had the transcript channel in the past either

[humble sequoia]

━━ moved to ticket ━━

[waxen badger]

مساعدة هل يستطيع شخص ما إرسال الرابط المميز؟

[sharp grove]

I need a bot who can show me user IP address

[warm harness]

Although I assign it to the support channel, tickets are opened in another channel.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

That was for @sharp grove

[warm harness]

hey can you help?

[rustic gale]

Please don't ping me. I'm right here reading the channel, i don't need my attention to be called

[warm harness]

so

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[warm harness]

i've try but it's not working

[normal vine]

نعم الرابط حيكون تحت

[humble sequoia]

Premium تيكت تول

احصل على البريموم من
https://tickettool.xyz/premium

ادارة اشتراكاتك من
https://tickettool.xyz/subscriptions

لماذا بريميوم؟
يتيح لك الإصدار Premium تخصيص البوت بالطريقة التي تريدها. كما أنه يساعد في الحفاظ على عمل البوت.

[waxen badger]

تاي

[coral orbit]

how can i do that?

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[cunning sun]

ڪل ما افتح تكت يعطيني رسالة " ليس لديك اذونات"

[robust sandal]

Every time I open a ticket it gives me a message "You don't have permissions"

Arabic (ar) → English (en)

في كل مرة تفتح فيها تذكرة أين؟

English (en) → Arabic (ar)

[cunning sun]

Every time I open a ticket it gives me a message "You don t have permissions"

[rustic gale]

Every time you open a ticket where?

[cunning sun]

my server

@rustic gale

[cunning sun]

in my server

[cunning sun]

hello ؟؟

Every time I open a ticket it gives me a message "You don t have permissions"

[rustic gale]

«You don't have permissions to use this»
Are your members seeing this message when they try to create a ticket?

You may have accidentally denied them permission to use the Create Ticket button.

Look in the following places in your server's dashboard:

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[severe path]

@sturdy glen ?

[sturdy glen]

@severe path

idk i wanted to know how to do this but its not ticket tool thought it was

[severe path]

You can get help for that here: https://yagpdb.xyz

[pearl portal]

yo guys, i've got a question
Can i use just one Message Panel and put a few reactions on that panel to open tickets in different categorys ?

Example

[jade topaz]

How can i have a second panel and button (not merged together)? i want to have 2 back to back messages, each with its own panel and button

i made a second panel but when i click Update it just replace the original one in the channel

[keen coyote]

how can I add view channel permission for a specific role when the ticket is claimed by a staff member

[heady drum]

How do i set ticket tool to auto delete logged threads after a specific time?

[shut bolt]

Hello @pearl portal, to create a single message with multiple buttons refer to the guide shown below

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[shut bolt]

You don't need to update the message, just resend the new panel from scratch

[shut bolt]

The only permissions you can customize that way are the support team's one after the claim, you can find this under:

Panel Configs
Claiming
Change other support team permissions when claimed
https://tickettool.xyz/dashboard/YOUR_SERVERS_ID/panel-configs-v2#pc-menu/pc-claim

[wide wren]

سلام عليكم
كيف اقدر اخلي البوت يرسل اللوق

how can i setup the log

[wild spire]

which log?

[wide wren]

when member open / close /who delet the ticket

[wide wren]

thnx

[wild spire]

you’re welcome

[hexed sandal]

Hello all,

Is it possible to have a review option for customers after tickets? Which can be posted in logs/reviews? Liked for example 5* review with a comment

Or will I need to use something external for that

[wild spire]

it’s not build in with TT directly . what you can do however is automatically add a role to users upon the closing of a ticket, giving them access to a review channel where they can post (and is closed otherwise) and remove the role after they have posted a review.

[hexed sandal]

Thankyou

[woeful axle]

How can i put claim buttom on the ticket

[zenith fossil]

Is there a way to automatically open a ticket when a user joins?

[rustic gale]

By getting premium

Claiming is premium-only.

If you have premium, head to Panel Configs -> Claiming and enable claiming there.

[rustic gale]

Not with Ticket Tool alone

[distant quartz]

Hey

Is there a way to create Tickets using multiple panels with commands?

Example $new @user (painel)

[rustic gale]

No

What determines which panel is created is which channel you use the command in.

In the dashboard, in the Command Style menu, you select a different tracking channel for each panel.

[distant quartz]

Hmmm ok

[jade topaz]

How do I backup my ticketool? There used to be an option on the old dashboard but now idk where the new dashboard is

[rustic gale]

Server Configs -> Backup & Restore

[fallen tendon]

hello, a member of our community was able to close their ticket even though only our staff has access to that permission... is there a bug of some sort?

[ocean oxide]

.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wild spire]

do they have a role that is mentioned in the allowed roles of the button?

[fallen tendon]

no

[wild spire]

Additional role? Support role?

[tiny lantern]

.

[fallen tendon]

no, like i said only our staff has permission to close tickets. right now we added a role every member has to "disabled roles" in "button close ticket". this is the first time in 1178 tickets that someone other than our staff was able to close a ticket. i even added the same roles the person had to my second account and tried to close the ticket, but the permission was denied to me. so i really dont know what happened.

anyways, i'll leave it at that on our side, cheers

[stray bobcat]

Perhaps they used the $close command? Did you add their disabled role there too?

[patent garden]

Since now, he stores the transcript in the ticket channel itself instead of in the channel set up for this purpose. What can be the cause?

[idle flint]

On the Dashboard > Panel Configs > Transcript. Ensure your channel is selected in the dropdown

[fallen tendon]

i have also checked that, the role every member has seems to always have been disabled. i tested using the close button, using the close command under my second account that was given the same roles as the member who was able to close the ticket, and was told i do not have permission to close the ticket.

i've tested all the possibilities i could think of, and all seems good as of now. cheers

[stray bobcat]

Blame it on the gremlins. Glad the issue was fixed.

[patent garden]

The Channel is selected.

Edit: I switched the Channel where the transcripts should be saved and got back to the previous channel and worked now. Maybe was in a limbo

[flat condor]

All: I'm clearly missing an easy setting change here. When a new ticket is created, it is appearing at the top of my channel list. I'd like it to appear under our Ticket channel instead. I've been through the setup guide and back and forth over my dashboard - though apparently not thoroughly enough because I can't figure out how to anchor newly created tickets to that lower position in my channel list.

I'll let you make fun of me for not knowing how to do it if you point me to the setting!

[wild spire]

panel configs > category > insert your desired category there

[flat condor]

Easy as that. Thank you!

[iron night]

Gave +1 Rep to @wild spire

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

In case you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[pliant willow]

is there a way to unclaim tickets?

[rustic gale]

Press Claim again

[pliant willow]

ah tysm

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[white trellis]

Hi there, the server im in has been restructuring and we are having an issue with new members not being able to open tickets, can anyone help? I am thinking its in the permissions as we have the everything role turned off and when I check the tool it only had the everyone role selected.

[round falcon]

Make sure it's enabled for either the command or button, whichever you're using to open tickets, they're different permission areas

[white trellis]

okay thanks

[iron night]

Gave +1 Rep to @round falcon

[vocal knot]

Meage

Pokemon

[scenic plinth]

Cool, you're a pokemon fan, want to keep that in #💬│general-chat please? Pikachu isnt pleased with you misusing channels.

[sullen walrus]

How can I benefit from the benefits of the paid service?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[white trellis]

Is there a new tutorial, the format seems different, or is it to with paid and non paid. It's hard to find where to change things.

[rustic gale]

It depends on what exactly happens when a user tries to create a ticket.

Do they see an error message? And if so, can you please find out exactly what it says?

[white trellis]

At the moment, it's happening with certain roles.
The ticket bot won't initiate.

[round falcon]

I'm back, uh you wanna take it from here Outsider or want me to do it? I can if you're busy with somethin' else

[white trellis]

This is the set up. New members cannot access it. The channel says 'cant read message history' and can't write.

[round falcon]

The ticket that's created?

[white trellis]

No, it never creates the ticket to click. I'll jump on my PC so I can show you. One minute.

[round falcon]

Alrighty

Trying to figure out which part is failing, so when they click it to open the ticket, does it say something like "No permissions"?

Actually if you wanna hop in #1070106933115240448 and just screenshare what's happening I could probably get it fixed from there, sounds like a simple enough fix

[white trellis]

okay there now

[jade topaz]

How to create different cetegory in menu ticket ?

[white trellis]

Thank you, much apreciated

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

So you mean like when they click the button it'll open in a different category?

[round falcon]

Yeah any time

[jade topaz]

Yeah in menu ticket

[round falcon]

You can create another ticket type by going up here and clicking that green +

[jade topaz]

How to make menu ticket with different cetegory and embed message after create ticket and different channel names..

[jade topaz]

In one panel ?

[round falcon]

Uh, when you click the + it'll basically make another ticket type, so just make that as you would the first one you made

[jade topaz]

@round falcon how to mix in one panel >

[round falcon]

Multipanel feature, go to the one you want to be the main panel's settings, then go into the "panel" category, you can attach the new panel(s) from there

[jade topaz]

I didn't see multi panel where is it ?

[round falcon]

This menu, attach panels

[jade topaz]

@round falcon i attached 2 panels but it shows only 1 menu ?

[round falcon]

Did you resend the panel into the channel? You have to send the main one into the channel again

[jade topaz]

Yeah

[round falcon]

Can you show me what it looks like

[jade topaz]

@round falcon only showing one menu

[round falcon]

Are you using the command or the button

[jade topaz]

I created another panel and made a menu and i attached both

[jade topaz]

?

[round falcon]

For other people making the tickets, are they using /new or are they clicking a button

[jade topaz]

?

[round falcon]

When someone wants to make a ticket, how do they do that on your server

[jade topaz]

They just click a button and created

[round falcon]

Alright, can I see the menu that they click the button on

[jade topaz]

in normal tickettool now i took premium

Huh ?

Tell me just how to make different menu tickets in different cetegory

[round falcon]

I'm trying to, you aren't explaining it super clearly

Maybe someone on the support team could better explain it, I don't think my explanation is working well

[jade topaz]

Huh bro its too much time wasting i was irritating

Also i created ticket at 5 pm still they didn't give any response

[ebon hull]

I go a question

I cannot setup my ticket tool in the dashboard, It willnot load

[wild spire]

what error is it giving?

[frank tulip]

hu guys one question, what is the format to enter the role to tag when a ticket is opened?

[cursive phoenix]

Role pings are <@&ID>

[near cloak]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[cursive phoenix]

so just add the & after the @ there 😄

[frank tulip]

right ahaha

miss a caracterr

[frank tulip]

it normal i don't receive a tag for staff role?

[rustic gale]

You probably entered an incorrectly formatted emoji

the Button Emoji field is for an emoji only.

if you write the button text there instead, it's going to cause an error too.

[near cloak]

thanks

[frank tulip]

[rustic gale]

Make sure the bot has the Mention everyone, here, and All Roles permission

[frank tulip]

ohhhh

right ahahah thanks mate, now works

[molten scroll]

I've setup a form on a ticket, the question is to ask for steam I'd. So is it possible to make the answer field only accept numbers so people don't just write I don't know or their names

[rustic gale]

Not possible sadly

[nova vapor]

our tickets have image URL's in them for a photo but for some reason today its not pulling in the photo in the ticket.

[molten scroll]

Dam. Thanks

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Did you server lose premium?

[nova vapor]

no think i just figd it out- but it appears somehow ticket tool lost roles in the channel the url was pulled from

[rustic gale]

Is everything working correctly now?

[ebon hull]

It is just NOT loading...

[reef cradle]

How do I change the server to Arabic?

[rustic gale]

What do you mean by “changing the server to Arabic”?

[wild spire]

but is it giving a 404?
Or “select a server you have access to” or…

[ebon hull]

I can chek, 1 sec

Heres a screen shot @wild spire

[wild spire]

have you tried switching between browsers?

[coarse spruce]

is it possible to have the bot close the ticket after a certain period?

[stray bobcat]

Yep it is! That's part of Automation, and it's a premium feature.
More info can be found here: https://docs.tickettool.xyz/dashboard/panel-configs/automation-options

[winter furnace]

whenever i try to transcript, it says there isnt a channel set to it, i set a channel for it last night and i even made a new channel for it a few minutes ago, i changed it on the website, its the right server, I saved it but it still says there isnt a channel set

what should i do

[shut bolt]

Reopen the ticket, close it again, and give it a try

Or create a new one

[winter furnace]

Did both neither worked

[shut bolt]

What's your server's ID?

[winter furnace]

1092560976668270602

[shut bolt]

Allow me a second

[shut bolt]

You got to panels named the same way, one of them doesn't have the transcript channel set

[winter furnace]

oh lmao

im srry for the inconvenience

its working now

tysm and again im sorry for the inconvenience

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[ebon hull]

Yes

[shut bolt]

[glacial cradle]

hi there, im trying to set up the bot into the discord, i have admin and gave the bot admin etc, i go to the website and select manage server and it doesnt load the page so i cant even set up the bot, can anyone help me?

[humble sequoia]

━━ moved to ticket ━━

[molten moss]

Hello I am trying to add more than one dropdown style in on category for exmaple order category anyone help fix

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[timber kernel]

@molten moss

[tribal ore]

How to creata ticket ?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[tribal ore]

Ty

[fierce moat]

How to use redeem code in premium?

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[timber kernel]

@fierce moat ^

[fierce moat]

I found

[pseudo imp]

how to get the reason in here from the form?

nvm got it

[fierce moat]

one question why doesn't let claimed staff send messages in channel?

[wild spire]

double check panel configs > claiming > edit support team permissions.
Is “sending messages” disabled?

[wild spire]

which permissions tab is open in the screenshot? I cannot check if u crop it off

[wild spire]

okay.
can I get the server ID ?

[fierce moat]

yep

698544143403581501

[wild spire]

which panel?

[fierce moat]

soporte

[wild spire]

found the problem

[fierce moat]

but the thing is that I want the staff to be abble to send messages only the claimer

[wild spire]

the person who claims will get these permissions as shown in panel configs > permissions > support team / edit opened

The other staff will receive permissions as set in panel configs > claiming > edit support team permissions.

[fierce moat]

okay

[fierce moat]

and where do I set up the starting perms

coz the thing is that from starting point they can all type but then changes when the staff claims

[wild spire]

thats the same as panel configs > permissions > support team / edit opened.

Permissions will change after claiming

and then he/she who claimed will continue to have these permissions

[fierce moat]

But I mean I want to do this

• First all staff can't type
• Then when the someone of staff claims then has permissions to write, not from start

[wild spire]

not possible unfortunately

[fierce moat]

oh k

[ebon bobcat]

Hello all! can you help with tickets, when I want to create a ticket writes: Warning: Failed to create the ticket
Errors: Thread channel not found.

I haven't been able to solve this problem for over an hour.

[humble sequoia]

━━ moved to ticket ━━

[void hound]

Subscribe to the channels for premium right?

[glass swallow]

how do i make the actual bit show up so they can react

[void hound]

Can you help us??

[timber kernel]

To get premium you can pay directly via discord or we also offer some direct payment options.
But tbh I am not sure if I understood your question.

[timber kernel]

Can you please rephrase your question? What do you mean by "bit" ?

[glass swallow]

so how can i get the tab (idk what it is called) where you react to open the ticket

[void hound]

Okay can you direct me towards that please?

[timber kernel]

Do you mean dropdowns? You have a screen of what you referring to?
Dropdown is this:

[timber kernel]

Do you already have the Ticket Bot on your server?

[void hound]

Yes

[timber kernel]

You then can use the upgrade button:

[glass swallow]

can you tell me how to set it up i have done / setup but i don't know what to do after

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[void hound]

You can do that on mobile?

[timber kernel]

@glass swallow