🆘│community-support

[gray stirrup]

I'm sure one of the staff members or community can speak your language, however if you can translate this, the command is $close which can be done in the ticket channel to close the ticket 🙂

[jade topaz]

türkish

[muted coyote]

One moment

[robust sandal]

"$close" komutunu kullanın

Dutch (nl) → Turkish (tr)

[muted coyote]

$close - Veya önekiniz sonra kapatın

[gray stirrup]

Forgot Sir translate exists

[wild spire]

https://tenor.com/view/johnny-depp-pirate-pirate-salute-salute-intergalactic-pirates-of-the-caribbean-gif-25016099

[muted coyote]

I speak Turkish so.. 🤷

[jade topaz]

I mean, after the ticket was opened, I had to go to the top of the message and click on the close ticket button to close the ticket after it was talked about there.

[wild spire]

oh I don’t

[muted coyote]

You know I do 🤣

[gray stirrup]

ooh, give yourself the turkish self role if there is one

[wild spire]

Ooh you changed your pfp!

[muted coyote]

Evet, en üste çıkmak yerine "$kapat" deyin

[jade topaz]

@jade topaz o ismi nasıl yaptın?

$kapat bunu dersem kapanack mı

[muted coyote]

Evet

[muted coyote]

There isn't one sadly.

[muted coyote]

işe yaramazsa söyle

[jade topaz]

@muted coyoteit worked thank you very much ok i can change this decision

[iron night]

Gave +1 Rep to @muted coyote

[muted coyote]

👍

[jade topaz]

peki komutu nereden değiştiricem

[muted coyote]

Kontrol edeyim

[jade topaz]

burdan mı acaba ?

[muted coyote]

Komutu değiştirmiyorsunuz, bu zaten bir komut ve değiştirebileceğinize inanmıyorum.

Bunun yerine öneki değiştirebilirsiniz.

Yukarıda söylediğim gibi, kapat komutunu değiştirebileceğinizi sanmıyorum. Değiştirdiğiniz tek şey önek

[jade topaz]

@muted coyote komutu değiştirdim yani prefix i

close yazısını değiştiremedim

[muted coyote]

Tamam, ön ekiniz "i" ise, komut "iclose" olur

[muted coyote]

Biliyorum, bu mümkün değil.

[jade topaz]

teşekkür ederim çok yardımcı oldunuz

[muted coyote]

Sorun değil, bugün size yardımcı olmak bir zevkti.

[abstract hinge]

Як за допомогою бота надсилати відповіді на тікет в особисті повідомлення тому хто зробив тікет?

[robust sandal]

How to use a bot to send responses to a ticket in private messages to someone who made a ticket?

Ukrainian (uk) → English (en)

[muted coyote]

Я вважаю, що це преміальна функція

https://docs.tickettool.xyz/dashboard/server-configs

[robust sandal]

Tämä käytti kääntäjää, joten se saattaa olla epätarkka

English (en) → Finnish (fi)

[muted coyote]

ooop

This was using a translator, so it might be inaccurate

[robust sandal]

Це було за допомогою перекладача, тому це може бути неточним

English (en) → Ukrainian (uk)

[humble solar]

Hi there!

Previously I was able to change the hex code color for the Panel Message but now it doesn't change color when I change/save it and stays the original Green when I send it. Did this change to a Premium feature only?

[muted coyote]

Hmm, let me check for you.

[wild spire]

Colored panels is a premium feature.
It was possible in the past due to a bug 😅

[humble solar]

Omg I see now HAHA thank you!

[candid coral]

Man I can't Thank you enough for your help
Is there any way to also Customize the text they write for getting Tickets?

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[gray stirrup]

If they put a reason after the $new command, and you use the variable {reason} in the ticket message, this can be done.

[abstract hinge]

If its premium function where i can find this?

[gray stirrup]

You must have premium for this to work. Therefore you cannot use it without premium

[abstract hinge]

Sad

[shadow wing]

Hello everyone. I am experiencing a condition with ticket tool in a server which when I try to add a server user to a ticket, the bot share's this error message:

" Missing required option: [User/Role] (optional channel) "

What exactly does this mean?

[stray bobcat]

It probably means it couldnt find the user or it wasnt specified in your command. Did you use $add <@userid> ? Try that see if it works 🙂

[shadow wing]

I typed it both ways, with and without the @, same error message. The user is still in the server, and Ticket tool has admin-level access to the server.

[stray bobcat]

Have you tried with the UserID of the user? If so and it still doesn't work, I suggest you open a support ticket for one of us to help you adequately 🙂 #🎫│make-a-ticket

[shadow wing]

That was it. I guess it doesn't like the userID. Thanks for the help.

[stray bobcat]

You're welcome 🙂

I've seen that happen too, and the ID usually always work 😉

[white viper]

Hey, Long time listener first-time caller!

How do you view closed tickets / re-open tickets?

And can it be done in discord?

[rustic gale]

Closed tickets are still channels. If everything's working correctly, when a ticket is closed, a message with buttons appears, including a button to reopen the ticket.

If you can't see the channel, then it was probably deleted. And that's irreversible

[sleek shell]

I'm trying to select a channel for tickets to go into (not category) and this is what I see when I follow the steps and the website shows differently. Any idea why mine looks different?

[rustic gale]

Because it's an outdated tutorial.

Selecting a channel is now done with the Send button

And selecting support team roles is now done in Panel Configs -> General

[sleek shell]

I'm sorry but where is the send button?

[rustic gale]

First create the panel, then you will see the button

[sleek shell]

Oh no, im not trying to do that. I'm trying to have the ticket post to be in one channel, but the ticket pop up in a specific channel instead of category

[rustic gale]

I have no idea what you mean by having the ticket pop up in a channel

Tickets are channels.

You can't have a channel inside another channel.

If you mean thread-based tickets, those are a premium feature and are enabled in the Thread Style menu.

[sleek shell]

I see. thanks 🙂

[half forge]

no i am using my account

[rustic gale]

Try using the $vote command here where we can see

[half forge]

$vote

[humble sequoia]

Votes

Current Votes: 1
Lifetime Votes: 1
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 12h, 0m
To redeem your current votes use $vote redeem

[half forge]

but i voted on 2

it's showing only 1

[rustic gale]

Wanna join #1070106933115240448 and we'll see how the voting procedure works for you

Share your screen

[half forge]

ok

see

[rustic gale]

Yeah, i see

[half forge]

i voted on both why it's showing only 1

[rustic gale]

That's very weird.

[half forge]

yea

[rustic gale]

Were you linked to someone else before?

[half forge]

no

[rustic gale]

Hmm.

Hopefully it's just a bug from the website's side and it won't happen again

[half forge]

ok

[rich walrus]

Hi lads and lassies I need some help

I've set up the ticket system in my server however it doesnt ping my staff

here's an exampleI have the 3 roles mentioned however they arent pinging

any clue as to why?

nvm fixed it lmao mb lads

[balmy garnet]

Hey, I can't update my panel message and I'm not sure why 🙂

[rustic gale]

When you say update you mean using the Update button in the dashboard?

Or do you mean something else?

[balmy garnet]

Resolved very quickly by @timber kernel already. Thank you sir

[iron night]

Gave +1 Rep to @timber kernel

[jade topaz]

Hi. I have a question.
Is it possible to delegate tickets to specific team member or department, based on the nature of reported issue? I know they can claim, but wonder if delegate option is maybe in place as part of Premium or not at all? Thanks

[jolly flume]

I have invited the bot to my server, gone through Discord's OAuth, but the bot never joins my server.

Never mind. I found the bot in my user list. My welcome bot never welcomed it.

[bold thicket]

Is it possible to make a form for example a report ticket and you fill in your discord username their discord username etcetc but then add something like Pick the reason, and they can choose from a list of violations

[slender minnow]

iirc forums dont support choices (selectable options)

[slender minnow]

You can have a multi panel/dropdown for your users, they can then select the type of ticket they would like to open as per the reason

[bold thicket]

Ok thx

[jade topaz]

Hey i need your help guys

Just tell me how to add buttons to our ticket bot pls help me out

@slender minnow

[jade topaz]

Thanks but thats not what I look for. Once ticket is in, can moderator delegate ticket to Sales or Tech or Marketing teams for claiming and resolving - based on subject of the ticket?

[iron night]

Gave +1 Rep to @slender minnow

[gilded chasm]

anyone know why this happens?

im trying to make a dropdown

[unique sonnet]

Dose free ticket tool sends transcript to the ticket owner? if yes then how do i enable that?

[glacial finch]

dashboard setting under the ticket section you wish to have it sent under. The player will need to be accepting DMs for them to receive

Dashbaord/Panel Configs/Advanced Settings-Transcripts/Direct Message Transcript. You set what triggers the sending in that box. That is the path through the dashboard to get there.

[timber kernel]

Make sure the Emoji is available on your server and use the <:name:id> format.
To get the ID you can use
\:emojiname:
Then Discord prints you the Emoji ID.

[timber kernel]

That is correct, but it is a premium feature.

[glacial finch]

I have it available on 15 other servers I work with that do not have premium. Is this a visual error on the site?

Perhaps because I have premium myself?

[timber kernel]

mmh seems so, I have a non premium dashboard right now and it is greyed out for me. (cannot edit anything there, except the transcript channel)

[glacial finch]

Then let me find one of my friends here willing to test this out. If it works through my edits on guilds without premium I'll make a bug report.

Never mind. I am an idiot. 😏

I can't see the color difference but I 100% can not turn it on 😄

[timber kernel]

hehe ok. 😄

I just was double checking it too.

xD

[white viper]

is there no way to archive this though? As we can't just have all tickets as closed

[glacial finch]

You have premium it appears. There are settings in the dashboard to make an archive channel. Once your tickets are closed and you feel they are complete and you don't need them, the delete button will then archive them in your selected logs channel. Make sure you set it up first. You can choose to have them logged both by DM to the ticket creator and to the log channel.

an example of mine

Since our staff often use the $delete command at the end of long tickets I have mine to set to archive for either deletion or close. Saves the hassle of closing, waiting, and then deleting. Now the delete commands essentially does the same action, but removes the ability to reopen the ticket obviously.

[spring violet]

bot not responding

[timber kernel]

Please run $debug on your server.

[spring violet]

ok

[timber kernel]

You have missing permissions:

Channel permissions to be precise.

[spring violet]

how did u know

[timber kernel]

I get the debug message even if the bot is not allowed to send messages on your server, it then sends it here too.

[spring violet]

ohh

[timber kernel]

Helps doing support 🙂

[spring violet]

thanc bro i got it @timber kernel

[timber kernel]

👍

[rustic gale]

Yes, but only before the ticket is deleted, not after. Under the bot's default settings, when a ticket is closed you see a message like this:

The Transcript button is used for creating transcripts

It is strongly recommended that you select a transcript channel in the dashboard (in Panel Configs -> Transcript).

If you have premium you can also set up automatic transcripts so you don't have to manually press the Transcript button every time.

[hollow ore]

Hi bro

[humble sequoia]

{argument.1}, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[unique sonnet]

Thank you so much

[iron night]

Gave +1 Rep to @glacial finch

[unique sonnet]

Just read the chats and its premium 🥲

[median orchid]

Hi there. I'd like to ask a few questions regarding the Premium version of bot. Who can I reach out to?

[languid prism]

is the bot still down?

[dim marten]

Hi can you help me ?

[gray stirrup]

I could probably answer them, use #premium-support btw

[dim marten]

🥲

if you wanted to help me, what is the command to display the fact of taking a ticket I'm really in trouble ?

[gray stirrup]

You mean ticket claiming?

[dim marten]

Yess

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[gray stirrup]

This is a premium feature sadly.

[dim marten]

oh no no not that i'm just talking about that

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[arctic mason]

Hi all. New to Ticket Tool but liking it so far. I can't find a way to edit the message that the bot sends to the creator of the ticket, after creating the ticket...if that makes sense. The one that says "Ticket created # Ticket-###"

Any ideas?

[dim marten]

not just the fact of having the option of the ticket

[gray stirrup]

Sorry, i don't get what you are trying to say? You want to add more panels, or change the panel message?

[dim marten]

no don't apologize i'm speaking badly forget the text i just want the order to be able to take a ticket

[gray stirrup]

I still don't understand, sorry.

[dim marten]

[gray stirrup]

You cannot change that message.

[dim marten]

what is the command to get this out?

😭

[gray stirrup]

Do you want to remove, change or send the message?

[dim marten]

Send

[wild spire]

thats sending your panel.
Use the command /setup in the channel where you want your panel

[dim marten]

Thank you so much

[twilit gull]

where is this?

[dim marten]

sorry I'm really bad T-T I would like to rename it now but I can't

[wild spire]

What language do u speak?

[dim marten]

French

[wild spire]

Ouvert un ticket Français à #🎫│make-a-ticket

nous avons Support Francophone

[dim marten]

Merci 🙏

[arctic mason]

So I hear. Shame - I think it would be useful.

[vital heath]

How can i change the embed color of ticket tool support?

[gray stirrup]

You need premium for this

[hollow gazelle]

How do I solve the reason for opening the ticket

Alo

[gray stirrup]

What language do you speak?

[hollow gazelle]

Arabic

[gray stirrup]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[hollow gazelle]

There is no one

[wild spire]

You had to wait a full 6 minutes for the first response

[wild spire]

De rien! J'ai vu Meo a vous aider bien 👍🏻

[jade topaz]

.

Здравствуйте, можете помочь как сделать тикет на свой сервер? Это делается командой? @wild spire

[wild spire]

zdrastvoeite, panimajoe toshe pa angleski mozhet byt? ja ne gavarjoe otjen garasho pa ruskiy

[jade topaz]

Kak sdelat ticket na servere?

[wild spire]

njet panimajesh Angleski?

[jade topaz]

Neponimay

[wild spire]

picdek

uuuh

[jade topaz]

Y'm Russia

[wild spire]

ja snajoe

no ja panimajoe nemnogo (tsoetsoet)

[jade topaz]

Blya a kak eto delat ticket na server

[wild spire]

Primeneniye /setup

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[wild spire]

nadeyus eto tsoetsoet pomozhet

@jade topaz

[arctic mason]

Does anyone know how to move a premium subscription over to another server?

[wild spire]

izvinite ja ne gavarjoe garasho

ja nje ruskiy, ja otshita tsoetsoet

[wild spire]

through Chargbee or Discord?

[arctic mason]

Discord

[wild spire]

Then you'll have to cancel on the old server and resub on the new server

[jade topaz]

Это все не пон но вроде пон

[arctic mason]

Thanks

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

sto eta 'pon'?

[jade topaz]

Пон- ponimay

[wild spire]

https://tenor.com/view/spongebob-patrick-star-notes-noted-gif-26232003

[jade topaz]

Xaxaxaxxaaxax

vperway Russian vidish?

@wild spire

[wild spire]

gde ja otshitsa? ili...?

[jade topaz]

NE gde

[wild spire]

If we see russians more often here?

[jade topaz]

Ne shary inglish

[wild spire]

blin, cyka otshitsa tsoetsoet pa angleski pazhalasta xaxa

shoot your issue

[jade topaz]

А на РУССКОМ можешь?

[wild spire]

add some support team roles to make them see the ticket

[jade topaz]

Кто в майн играет?

[wild spire]

ja skazala, nemnogo

[jade topaz]

I'm learning Russian for a year now, so i know some basics

Ха хахаххахахахха, я не шарю на русском плиз ве коми

[jade topaz]

Сделай тикет на сервере плиз

@wild spire

Main craft igraete?

[wild spire]

potshemu?

[wild spire]

Minecraft? Je nje igraet

[jade topaz]

Yes?

[wild spire]

lol okay help this guy, explain how to set up a ticket

[wild spire]

njet

[jade topaz]

guy xaxaxxaxaxaxaxxaxa

[wild spire]

mozhet byt idti v #💬│gen-chat-multilingual

[jade topaz]

Idk how to set up a ticket

[wild spire]

fuck

[gray stirrup]

XD

Bit of a predicament lmao

[wild spire]

my russian is too bad to help

[jade topaz]

@jade topaz what do you think this means?/
Что ты думаешь это значит?:
Táta

A tut perevoda netu?

[wild spire]

/translate

[gray stirrup]

doesn't have russian sadly

[jade topaz]

!translate

[wild spire]

nope it doesn't, fucking sucks.

I'm gonna complain, I need russian

[gray stirrup]

Really inconvenient for this lmao

[jade topaz]

/translate

[gray stirrup]

you would think it just uses google translate api or something, has everything but russian 😂

[wild spire]

i think it's from a different input, better than google

у бота-переводчика видимо нет русского

this is google translate though

lol

[robust sandal]

lol

Galician (gl) → English (en)

[gray stirrup]

Galician XD

[robust sandal]

Mr. Translate Help

Translating

● How to translate
● Flag Reactions
● Commands

Support

● Support Server
● Bot Invite
● Documentation

Premium

Get more translations with Premium!
Nearly unlimited characters (400,000) for $5 per month.

[gray stirrup]

wait... it does have russian

[robust sandal]

the translator bot apparently does not have Russian

Russian (ru) → English (en)

[gray stirrup]

you need to search it smh

[robust sandal]

OMG В нем есть русский...

Dutch (nl) → Russian (ru)

используйте команду /setup, дайте мне знать, если она не работает, теперь у меня есть возможность наконец-то прилично поговорить с вами. Какая хлопота, что я не очень хорошо говорю по-русски (извините за это)

Dutch (nl) → Russian (ru)

[wild spire]

@jade topaz

[jade topaz]

Aaaoaoaooaoa

[wild spire]

panimajoe?

[jade topaz]

/translate

[wild spire]

izdje

[jade topaz]

Panimay

[wild spire]

garosho

[robust sandal]

Вы можете писать на своем языке, а мы можем перевести :)

English (en) → Russian (ru)

[jade topaz]

mozno wot takes xarosho

Да

[wild spire]

lol njet

[jade topaz]

О русский?

[wild spire]

jejo toshe nemnogo

[jade topaz]

А пон

[wild spire]

pisat kirillitsey slozhno

[jade topaz]

Нет

Да я понял

[wild spire]

писдек

[jade topaz]

Правильно: пиздец ✅

[wild spire]

ja ne skazala pizdjets

[jade topaz]

Я продолжаю копировать и переводить чаты в Google Translate

Пон, хахахаххаахахахахах

[wild spire]

anyways since the conversation changed away from the support purpose move to #💬│gen-chat-multilingual

[robust sandal]

В любом случае, поскольку разговор изменился с цели поддержки, перейдите на #💬│gen-chat-multilingual

English (en) → Russian (ru)

[jade topaz]

Я не понимаю, как работает переводчик, поэтому воспользуюсь гугл-переводчиком.

[wild spire]

you too #💬│gen-chat-multilingual

[jade topaz]

No

I can't

[wild spire]

why?

[dim marten]

Comment modifier le message au milieu ?

[robust sandal]

How do I change the message in the middle?

French (fr) → English (en)

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[robust sandal]

@dim marten lire ci-dessus ^

English (en) → French (fr)

[wild spire]

@dim marten avez vous la compris?

[dim marten]

Pas vraiment

[wild spire]

d’acc.

Dans le dashboard.
Allez à panel configs > panel > edit panel message

[dim marten]

Là command est configs ?

[wild spire]

non c’est dans le dashboard (sur le website)

[dim marten]

Aaaah

Merci 🙏

[wild spire]

et là vous pouvez le changer

[wild spire]

avec plaisir

[gleaming swan]

Just upgraded to gold and it won't let me switch to gold. Do i need to remove white first? Will data be lost?

[gray stirrup]

nothing will be lost, just invite the premium bot and use the command /botswitcher with the @pseudo glen

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gleaming swan]

I did that but i dont get the option for #6207

[gray stirrup]

Can you send a ss of the /botswitcher command?

with the dropdown included

[gray stirrup]

That means the bot is already on ticket tool gold

[gleaming swan]

when i try to make a ticket it doesn't respond

This bot isn't active on this server, Use the command /botswitcher to select the active bot.

[serene fossil]

what i can transfer my premium ticket on other server ?

[gray stirrup]

You need to resend the panel using the premium bot

do /panel

[gleaming swan]

say the application did not respond

[wild spire]

Did you invite the gold bot to your server? Does the white and yellow one have the correct permissions to be used in the channel you’re using /botswitcher in?

also do not yeet the white bot if u bought it on that profile.
It will forget your premium and cancel it

[gleaming swan]

It works! thanks so much! Can i set it to only allow certain roles to close tickets?

[wild spire]

yes! panel configs > buttons > edit close ticket > allowed roles

[candid coral]

Hi folks
is there anyway to customize the text "$new" ?
can I change that to something else
appreciate it

[plucky thistle]

السلام عليكم

في سبورت عربي

[robust sandal]

Peace be upon you

Arabic (ar) → English (en)

[robust sandal]

In Sport Arabic

Arabic (ar) → English (en)

[jade topaz]

I was in a server and I made a ticket. The owners of the server said to write some details but a button said "Create Ticket", and when I clicked the button I did not get access to write the details on the ticket. The ticket is still pending in the server, I'm just curious if I edit the ticket after they accept it or not.

[rustic gale]

You will probably have to ask the server's staff. What you're describing sounds like a creation form is incorrectly set up, or the form failed to pop up for you. But we couldn't know for sure unless we took a look at the server's settings.

[spring violet]

pls help

i am able to create a ticket but unable to close it

wen i click on the lock emoji it says interaction failed

@timber kernel bro

help

[timber kernel]

Please don't ping staff.
And please run $debug in one of your tickets.

[spring violet]

did

bro

help me

[timber kernel]

I just found one from yesterday evening.
And Ticket Bot is missing Channel permissions

So please check the permissions, then open a new ticket and try again.

[spring violet]

oh ok

[jade topaz]

why close Button deletes the ticket

[rustic gale]

Because you disabled Two Step Ticket in the dashboard probably

Panel Configs -> General

[jade topaz]

TY

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[oak wagon]

I want the link of the bot pleaze

Deachbord

[void oar]

How do I view the history of a closed ticket?

[near flare]

how do i make a user the support team instead of a role?

[solid stream]

Not possible.

if you want just 1 user to be support team, make a role and assign it only to that 1 user.

[humble sequoia]

https://tickettool.xyz/manage-servers

[timber kernel]

@oak wagon

[oak wagon]

Hi ?

Ok thanks

[near flare]

oof i was hoping i didnt have to do that T-T, but ok ty!

[timber kernel]

Hello

[gloomy stump]

Can I make the bot automatically mention the staff role when creating a ticket

[gray stirrup]

Yes, just change the ticket message and add this <@(Role ID)>

[gloomy stump]

Thanks : )

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[iron night]

Gave +1 Rep to @gray stirrup

[gray stirrup]

nws

[gloomy stump]

Do I have to include "<>" ?

[gray stirrup]

you didn't add the <>

[alpine gulch]

<@&ID> to tag a role

[gloomy stump]

Oh my bad

Thank you again

[gray stirrup]

Usually, just <@(role id)> works for me

[humble sequoia]

Solved in another channel.

[stray bobcat]

Solved in his ticket 🙂

[gray stirrup]

ah ok

[stray bobcat]

Explained <@UserID> or <@&RoleID>

[gray stirrup]

so i was wrong lmao, thx for this

[iron night]

Gave +1 Rep to @stray bobcat

[stray bobcat]

Not completely 🙂 they did indeed were missing the brackets 🙂

[empty kayak]

Any reason why a user with no roles to bypass schedule would be able to get through?

Got it set to stop at 5pm pst and user was able to open ticket fine couple minutes ago

(Normal ticket msg, no scheduled noti message was sent)

[rustic gale]

That's not set to stop at 5pm

That's set to stop at 6pm

[lapis marsh]

It’s not set to stop

[empty kayak]

I see cause the 17 - 18 box

[lapis marsh]

Yeah

[empty kayak]

Okay but still the user opened the ticket opened at 6:04pm pst

[empty kayak]

What should I change

[rustic gale]

It's set at UTC-8 yes?

Did daylight saving time start recently where you are?

[empty kayak]

Yes to both

[lapis marsh]

you just gotta change the section a bit

[empty kayak]

Sees to be working now, changed the time block - and some of my other bots did delay 1hr because of day light savings aswell

Not a huge deal, didn't want a normal occurrence of ppl opening tickets past schedule hrs

[lapis marsh]

Knew it

Common mistake

[empty kayak]

🤝

[unborn copper]

Why when I open a ticket it shows me this?

[rustic gale]

The server is set up so you can't open a ticket.

Get in contact with staff and explain the issue

They should be able to explain why, or fix it if it needs fixing

If they can't fix it, they can join this server for support

[dawn adder]

how long does it take for new roles to be able to see tickets?

i've synced via the dashboard but nothing still

[rustic gale]

It never happens

Adding roles in the dashboard doesn't change old tickets' permissions

The only way to refresh a ticket's permissions is to close and reopen it

Do that and the new roles should gain access to it

[unborn copper]

But this server is my server, but I created another account to try it

[timid sable]

@Outsider#5015

How to fix help ticket bot

[timber kernel]

Please rephrase your question.
What is your issue exactly?

[timid sable]

How to set help ticket bot in a server

[ripe umbra]

Can someone please help?

Trying to setup ticket bot in my server under my ticket Chanel’s. I’ve given all permissions but I’m given this error > Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[gray stirrup]

"Invalid emoji"

You have put an invalid emoji on your panel message

[timber kernel]

It is already solved 🙂

[neon ginkgo]

How can i Ping my Support Team in a new Ticket

[lapis marsh]

Relatable

[rustic gale]

Then you probably denied permission without realizing so

Here's a few ways you could have done it:

• Blacklisted role

• Setting the Create Ticket button to Support team only

• Disabled role for the Create Ticket button

Blacklisted roles are in Server Configs in the dashboard

The others are in Panel Configs -> Buttons -> Create Ticket

[alpine kelp]

hi, why can all users on my discord be able to watch and see all created tickets, how can i do this, only the member can see their ticket?

[gray stirrup]

Have you changed any permissions on the ticket tool dashboard

Its also worth checking your @everyone permissions

or your member role permissions

[wild spire]

check this one?

[gray stirrup]

I notice the red outline 🙂 keeping it unique

I just copied josiah icl

[wild spire]

gotta keep it one of a kind lol

[jade topaz]

hi

Look this

[wild spire]

what do you get when clicking for info?

[somber wigeon]

I tried to add a role in my ticket, once I added this with the role ID <@&(role id here)>
This happened

[gray stirrup]

Must not be a correct role ID

Did you go into roles and then copy id

[gray stirrup]

pinging the role then copying the id will copy the message id

[somber wigeon]

this is how it should look like right

[gray stirrup]

No

[wild spire]

missing the & ?

[gray stirrup]

It should be <@&(role id)>

[jade topaz]

.

[gray stirrup]

Alternatively, you can do {role id}

[somber wigeon]

that must have messed it up, I'll try again

It works now, thank y'all

[gray stirrup]

no worries

[gray stirrup]

Use the command /botswitcher on your server

[jade topaz]

‏في حد بيعرف يحكي عربي

[alpine kelp]

thanks for help guys u bests!!!

[robust sandal]

Is there anyone who knows how to speak Arabic

Arabic (ar) → English (en)

[gray stirrup]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[alpine kelp]

thanks @wild spire

[iron night]

Gave +1 Rep to @wild spire

[robust sandal]

استخدم الأمر / botswitcher على الخادم الخاص بك

English (en) → Arabic (ar)

[gray stirrup]

@jade topaz ^

[jade topaz]

hi @gray stirrup

[gray stirrup]

hello

[subtle cobalt]

How do i add a custom emoji to ticket tool premium on the dashboard panel?

[gray stirrup]

Hiya, you would do this <\:emoji:>

[gray stirrup]

then send the message and copy it to the panel or ticket message

[wild spire]

use $debug

[gray stirrup]

Try and invite the premium bot, you could have kicked it accidently?

[wild spire]

probably the bot not having channel perms tbh

[gray stirrup]

true

[jade topaz]

[robust sandal]

هل تريد ترجمة؟

English (en) → Arabic (ar)

[subtle cobalt]

You mean the emoji id? should i copy?

this is the id 1086017353604681789
what should i do then

[gray stirrup]

no, in this case just the emoji itself

[subtle cobalt]

The name is SapphireLogo

[gray stirrup]

You can run the command /id using the ticket tool bot on your server, it does the same thing (although you shouldn't rely on bots all the time :))

[wild spire]

Don't DM me

[gray stirrup]

you would put :SapphireLogo: then

in the :emoji: placeholder

[robust sandal]

استخدم الأمر "$debug" في تلك القناة وأرسل لي الرابط الذي يمنحك إياه

Dutch (nl) → Arabic (ar)

[wild spire]

@jade topaz

[subtle cobalt]

it just comes up with this error

[gray stirrup]

send a ss

[gray stirrup]

of the message if you can

from the dashboard

[wild spire]

<:name:id>

[subtle cobalt]

It has permissions

[wild spire]

that's the emoji format

[wild spire]

run $debug ?

in that specific channel

[gray stirrup]

if you did what i said earlier correctly, it should work and then output this in the chat

[subtle cobalt]

https://discordapp.com/channels/509192800865353738/662692902245498910/1086020466331877407

[subtle cobalt]

This is the debug link

[wild spire]

is 'support-ticket' where your panel is supposed to send?

[subtle cobalt]

Yes

[wild spire]

can you screenshot me how you've input the emoji in your dashboard?

And is the emoji available in your own server?

[subtle cobalt]

This is what i do and i have the emoji on the discord server

[wild spire]

can you screenshot /id *that emoji*

[wild spire]

you used the wrong ID

[subtle cobalt]

Oh, sorry my bad

[wild spire]

Does it work now?

[subtle cobalt]

Yes, thanks for the help. Sorry for wasting your time

[wild spire]

not a waste at all!

glad to help

[jade topaz]

I need to go premium

[robust sandal]

اكتبه باللغة العربية ، ثم سنحاول باستخدام بوت الترجمة هذا

Dutch (nl) → Arabic (ar)

[supple void]

شلون أفعل بوت

[humble sequoia]

**١- دعوة البوت إلى سيرفرك**

يجب عليك اولاً دعوة البوت إلى سيرفرك من خلال رابط دعوة البوت، بعد ذلك يُمكنك تعديل خصائص البوت عبر لوحة التحكم.

**٢- إنشاء لوحة**

لإنشاء لوحة يجب عليك التوجه إلى لوحة التحكم ، ثم قم بإختيار سيرفرك ، بعد ذلك توجه إلى قسم "Panel Config".

بمُجرد وصولك إلى القسم المذكور أعلاه، يجب عليك الضغط على زر "Create Panel" لإنشاء اللوحة ، ومن ثمها قُم بإدخال اسم اللوحة (يمكنك ملء اي اعدادات اختياريه تريدها).

بعد إدخال اسم اللوحة و ملء الإعدادات ، قُم بالضغط على "Create Panel" لإتمام عملية انشاء اللوحة الخاصة بك بنجاح!

سيتم إرفاق صورة توضيحية لعملية إنشاء اللوحة بالطريقة الصحيحة؛

**٣- إرسال اللوحة إلى روم**

بعد الإنتهاء من عملية إنشاء اللوحة بنجاح ، يجب عليك الآن إرسالها إلى روم بإستخدام زر "Send" على لوحة التحكم بقسم الـ "Panel Config".

بعد الضغط على الزر ، قم بإختيار الروم المفضل لإرسال اللوحة.
بعد إختيار الروم قُم بالضغط على زر "Send" لإتمام عملية إرسال اللوحة!

سيتم إرفاق صورة توضيحية لعملية إرسال اللوحة بالطريقة الصحيحة؛

**هل تواجهك مشكلة أثناء محاولة إرسال اللوحة؟**

قُم بإرسال الامر `/debug" في اي روم يستطيع البوت رؤيته ، ثم تأكد أن البوت لدية جميع الصلاحيات اللازمة لإرسال اللوحة.

[wild spire]

@supple void

[supple void]

ok

Thanks

[jade topaz]

@wild spire

[humble sequoia]

دعوة واختيار البريميوم بوت

أول شيء عليك القيام به هو دعوة بوت البريميوم ، ويمكن العثور على الدعوة هنا
بمجرد أن يكون بوت البريميوم في سيرفرك ، سننتقل إلى لوحة التحكم وتختار سيرفرك. عندما تختار السيرفر الخاص بك ، فأنت تريد التوجه إلى "Server Configs" ثم النقر فوق القائمة المنسدلة ضمن "حدد الروبوت الذي ترغب في استخدامه على هذا السيرفر" ثم انقر فوق "Ticket Tool
#6207" ثم احفظ.

[lapis marsh]

Ingles

[jade topaz]

How do I enter Ticket Tool premium to my server

[wild spire]

I speak English, don't worry. I'm just trying to help others out in a language I do not speak lol

[lapis marsh]

Buy it on the site

[robust sandal]

يجب عليك شرائه من خلال ملف تعريف الروبوت. إذا كنت قد قمت بذلك بالفعل ، فاستخدم الأمر "/ premium" في الخادم الخاص بك

Dutch (nl) → Arabic (ar)

[wild spire]

that doesn't work anymore, it's through discord rn

[lapis marsh]

Oh

[jade topaz]

i give the bot administrato and didn't work ( the Ticket Tool premium )

https://cdn.discordapp.com/attachments/1004572756618260481/1086032032381030501/image.png

i give the bot administrato and didn't work ( the Ticket Tool premium )

[wild spire]

Did you execute /premium like I said?

If yes run $debug in that channel you're trying to send your panel to

[supple void]

ما هذا

[jade topaz]

what the $debug ?

[lapis marsh]

Debugging

Just do it less questions

You knowing what it does changes nothing

[robust sandal]

كلاهما يستخدم الأمر "$debug" في القناة التي تحاول إرسال اللوحة إليها

Dutch (nl) → Arabic (ar)

[jade topaz]

https://cdn.discordapp.com/attachments/1004572756618260481/1086033998540709898/image.png

[robust sandal]

"مسح ذاكرة التخزين المؤقت" ثم حاول الإرسال مرة أخرى من لوحة القيادة؟

Dutch (nl) → Arabic (ar)

[lapis marsh]

201 channels is crazy

[jade topaz]

https://cdn.discordapp.com/attachments/1004572756618260481/1086034806699200582/image.png

[supple void]

ماهو حل هذه المشكله

[jade topaz]

https://cdn.discordapp.com/attachments/1004572756618260481/1086034811833028699/image.png

https://cdn.discordapp.com/attachments/1004572756618260481/1086034806699200582/image.png

[lapis marsh]

Ur emojis is the problem

It’s says it you gotta read

[supple void]

Same problem as me

[lapis marsh]

Do y’all have it “drop down style” ?

[supple void]

What is this list

[lapis marsh]

What list

Either emojis in the body or drop down style

[wild spire]

I give up <@&711729027018129486> this is getting madness, help

[lapis marsh]

Or any form of words

[jade topaz]

https://cdn.discordapp.com/attachments/1004572756618260481/1086035542900224011/image.png

https://cdn.discordapp.com/attachments/1004572756618260481/1086035607714812017/image.png

[lapis marsh]

Go to “drop down style”

Screen shot that

[jade topaz]

https://cdn.discordapp.com/attachments/1004572756618260481/1086036271870255124/image.png

https://cdn.discordapp.com/attachments/1004572756618260481/1086036498165538848/image.png

[wild spire]

you've reached your set ticket limit

[robust sandal]

لقد وصلت إلى الحد الأقصى للتذاكر المحدد

English (en) → Arabic (ar)

[jade topaz]

hi im sorry to annoy u guys but when i send a bot comman it says application not responding

[supple void]

how do I write

[humble sequoia]

رسألة لوحة التذكره

رسالة لوحه التذكره هو المكان الذى يمكن للاشخاص منه عمل تذكره
لتعديلها وجعلها افضل اذهب الى
Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[wild spire]

hello, did you enable command style?

[jade topaz]

i think so

[wild spire]

can you check it? 😅

[jade topaz]

ok

[wild spire]

there

[wild spire]

@supple void هنا

[jade topaz]

https://cdn.discordapp.com/attachments/1004572756618260481/1086038356246417528/image.png

https://cdn.discordapp.com/attachments/1004572756618260481/1086038356682604564/image.png

https://cdn.discordapp.com/attachments/1004572756618260481/1086038356468711484/image.png

[jade topaz]

i mean i dont even have this

[robust sandal]

لا تدخل نصا في "الرموز التعبيرية المؤخرة"

Dutch (nl) → Arabic (ar)

[wild spire]

@supple void

[supple void]

Ok

[wild spire]

Can u show me?

[wild spire]

select a panel? Or did u not create one yet?

[jade topaz]

i cant

cuz its not working

i cant creat one in discord its not allowing me

[wild spire]

Follow the /setup command in your server

[wild spire]

ah run $debug in the channel where you want one and see what permission are missing

[jade topaz]

https://cdn.discordapp.com/attachments/1004572756618260481/1086039726064160929/image.png

[supple void]

I wrote here, but when I click on the word send, it tells me like this

[wild spire]

no text in “button emoji”

[jade topaz]

https://cdn.discordapp.com/attachments/1004572756618260481/1086039726064160929/image.png

[supple void]

Well, how do I write? Is there a place to write?

[humble sequoia]

رسألة لوحة التذكره

رسالة لوحه التذكره هو المكان الذى يمكن للاشخاص منه عمل تذكره
لتعديلها وجعلها افضل اذهب الى
Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[wild spire]

“create ticket”

[jade topaz]

im really sorry to bother u but its still not working idk why i mean i used ur bot before

[wild spire]

run the $debug command in that specific channel.
Lmk if it responded or not. If yes show me the link

[jade topaz]

it just deletes it

[jade topaz]

is the bot supposed to delete the msg ?

https://cdn.discordapp.com/attachments/1004572756618260481/1086041256838299699/image.png

[wild spire]

bot is missing the permission to send messages

[wild spire]

“button emoji” cannot be text. Use “select”

[robust sandal]

لا يمكن أن يكون "رمز تعبيري للزر" نصا. استخدم "تحديد"

English (en) → Arabic (ar)

[jade topaz]

oh i didnt notice that

thank u

[wild spire]

no worries

[jade topaz]

I didn't understand

Good evening everyone! I set up my bot but I don't understand how to leave only one of the two reaction emojis, can someone help me? Thanks in advance for your help 🙏🏼

[robust sandal]

في لقطة الشاشة الخاصة بك سترى جزء "رمز تعبيري زر". لا يسمح لك بملء النص هناك ، استخدم قسم "تحديد" لاختيار رمز تعبيري

Dutch (nl) → Arabic (ar)

[wild spire]

did u set up a multipanel?

[jade topaz]

mmm no

[wild spire]

can you double check the multipanel part though on your dashboard? That looks like you added the same panel as the one selected in the multipanel section

[jade topaz]

thank you very much, I fixed it 😍 too kind!

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

no worries

[supple void]

Thank you @wild spire

[iron night]

Gave +1 Rep to @wild spire

[wild spire]

you’re welcome

[limpid fulcrum]

Im not able to change panel_name

[lapis marsh]

Did you click on it

[limpid fulcrum]

yes

[lapis marsh]

Click on it now

See if it works now if it doesn’t tell me

[limpid fulcrum]

it doesnt work

[lapis marsh]

Ahhh I see welp it doesn’t need a name that bad then

[lapis marsh]

Could just make a little embed above it with the name

[rustic gale]

You can't change that without premium.

You can always just... rename the panel

Using the Rename button in the main Panel Configs menu

[knotty plume]

fun question - does changing the name of a channel ticket tool created impact the ability of ticket tool to delete/transcript/take action upon it? from brief testing, it seems not to, which makes sense since I guess it's looking at channel ID not name.

[rustic gale]

No it doesn't.

[uneven vale]

How do you give people permission to close tickets?

[stray bobcat]

Support Roles, under Panel Configs > General.

[uneven vale]

No like for the owners of the ticket can't close them it says they don't have permission

[stray bobcat]

Okay, did you by any chance deny the permission to them? Check under Server Configs > General Options, to make sure there is no Blacklist role perhaps?

[uneven vale]

It says no roles are blacklisted

[rustic gale]

Look in Panel Configs -> Buttons -> Close Ticket

If you enabled Support Team Only, that may be why

If you added disabled roles there, that may be why

[south haven]

How to use this?

[scenic plinth]

Thats just the transcript HTML download file.

[subtle cobalt]

Where does i make panels for more tickets? Like they have done in #🎫│make-a-ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[timber kernel]

@subtle cobalt ^

[subtle cobalt]

Thanks

[timber kernel]

np

[subtle cobalt]

I have added 8 different ticket panels, but there is only coming 5 up?

[timber kernel]

Please recheck the config and also sync it again.
8 works for sure.
This is fast test I just did.

[subtle cobalt]

Where is the config to check? There is only 5, and there should be 8 in all

[timber kernel]

Please put more than one in one row.
It seems it is limited to 5.

[subtle cobalt]

Oh, thanks. 🙂

[timber kernel]

You are welcome 🙂

[violet timber]

urgent ! how can i see the person who deleted a ticket please?

[rustic gale]

You probably can't anymore.

How can you make sure you can see it the next time it happens? Enable logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[marsh timber]

Hey everyone! hope all is well! I forgot and am struggling to find the option to allow/request users to supply a reason upon ticket creation, via my panel

[hasty orbit]

How to do like this ?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[wild spire]

@marsh timber 👆🏻

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[wild spire]

@hasty orbit 👆🏻

[half forge]

who is the bot owner

[pale pilot]

Why do you want to know?

[half forge]

just asking

[pale pilot]

It's BattleEye

[jade topaz]

Hey. I lost the account with the 👑 (Owner) of the server and now I cant make /purge because it says "Owner is required to use this command" how can I fix it?

[pale pilot]

You can't. Only the owner can do that. You have to ask discord to either get your account back or transfer owner

[jade topaz]

puhh... ok thanks

[iron night]

Gave +1 Rep to @pale pilot

[pallid rain]

incoming dumb question .... how do I add an emoji to an embed? I got the emoji ID

[wild spire]

<:name:id>

[pallid rain]

awesome, thank you

[iron night]

Gave +1 Rep to @wild spire

[jade topaz]

Hey. How can I make that when I close the ticket that automaticly it will save the transcript?

[wild spire]

panel configs > transcript

[jade topaz]

thanks

[jade topaz]

thanks*

[iron night]

Gave +1 Rep to @wild spire

[obtuse badge]

I purchased my subscription in Discord and tried to redeem my subscription but I got this error I don't where to sign in New

[gray stirrup]

It will automatically work, discord subscriptions are done on discord itself

[obtuse badge]

ok

[copper zinc]

How can i make the buttons advanced ?

[rustic gale]

What do you mean by advanced

[outer socket]

How do I manage Support Roles permission on the website?

[covert swallow]

Panel configs > Permissions > Edit support team perms (select opened or closed respectively)

[outer socket]

ty

[crude hedge]

Is there a way to search ticket transcripts? Instead of scrolling through hundreds

[covert swallow]

You can do in:transcripts UUID in the discord search bar in your server

[crude hedge]

Thank you I will give it a try.

[iron night]

Gave +1 Rep to @covert swallow

[grave agate]

hello

i want to do channel to save tickets

@covert swallow?

[covert swallow]

Theres a command to explain it, give me one second

[grave agate]

ok

[covert swallow]

Eh cant find it. ill explain it manually

[grave agate]

ok?

[covert swallow]

Go to your panel configs, select the Transcripts button

[grave agate]

ok?

[covert swallow]

Select a channel to send the transcripts to

Automatically sending transcripts is a premium feature, but you can have your staff manually create the transcript

[obtuse badge]

Do u know how many times?

[rustic gale]

How many times what?

I recommend making a ticket. #premium-tickets

[uneven vale]

thanks it worked

[iron night]

Gave +1 Rep to @rustic gale

[obtuse badge]

I mean minutes

[proper patrol]

can anyone teach me how i set up ticket bot logs?

so this works

like the reason ticket was closed
who closed it

@covert swallownot sure if i am allowed to ping but help me in this one please

oh i am meant to make ticket for this purpose also
forgive me

[open iris]

How do I add a premium bot to my room?

[maiden talon]

how do I change the payment method on the premium bot?

keeps charging an old card of mine

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[timber kernel]

[timber kernel]

Please open a billing ticket and we will help you there.

#🎫│make-a-ticket

[balmy igloo]

help

I can't set the bot

@timber kernel

[wild spire]

Don’t ping staff ! Anyways have u tried using the /setup command?

[balmy igloo]

can you come to my server and set it up

[wild spire]

No we don’t just jump into everyone their server to set up bots for them

[balmy igloo]

t doesn't happen but

[wild spire]

so have you tried using the /setup command or not?
If yes did it give you an error?

[rough tangle]

Hello, can someone help me?

I have problem that i can't change Message on the ticket

[balmy igloo]

yes eror

[wild spire]

Hey 👋🏻

That’s the panel message (what people will see before opening a ticket).
Is it not letting you type in there?

[wild spire]

which error is it giving?

[rough tangle]

Yes

[balmy igloo]

I invited the bot now what will I do

[rough tangle]

Yes, It's not lettting me type there

[wild spire]

Mhh have you tried refreshing the page?

[rough tangle]

Yes

[balmy igloo]

???

[midnight jay]

Hey, when I put a color for the embed then I send the panel the color changes to the default color not the one that I chose

[wild spire]

can you try typing in this box?

[wild spire]

I am awaiting to hear what error you’re getting

[wild spire]

custom color is a premium feature

[rough tangle]

This is all I can see

[wild spire]

That is odd
What’s your server ID?

[midnight jay]

But in the site its not i think

[rough tangle]

1070359713419644948

[wild spire]

that field is premium.

[rough tangle]

This is in embed editor

[midnight jay]

Ok thanks

[iron night]

Gave +1 Rep to @wild spire

[rough tangle]

I can't type anywhere there

[wild spire]

Yes! Type in “embed description”

[rough tangle]

I can type there

[wild spire]

I just tried in your dashboard.

[balmy igloo]

not responding

[wild spire]

screenshot?

[balmy igloo]

I invited the bot now what will I do

[wild spire]

use /setup in the channel where you want your panel.
If it gives an error send me a screenshot

[wild spire]

run $debug in that channel

[balmy igloo]

I don't know how to use bots

I don't know how to use bots

[wild spire]

Thats why I ask you to run $debug in that specific channel

[balmy igloo]

türkis

[robust sandal]

Söz konusu kanalda "$debug" kullanın.

Dutch (nl) → Turkish (tr)

[jade topaz]

Is there no way I can delete all tickets without owner perms?

like over dashboard or smth?

[wild spire]

unfortunately not. Only owners can.

[jade topaz]

Ok. thanks

[iron night]

Gave +1 Rep to @wild spire

[balmy igloo]

@wild spirecan't you come and arrange it?

[wild spire]

Don’t ping staff, this is your second time.
We want to help you, but we cannot if you don’t listen to what we advise.

[balmy igloo]

I called the bot to the server, now what will I do?

[rough tangle]

What if i don't want to it be named panel_name

[wild spire]

Run $debug in the channel where you got the error.

[wild spire]

you’ll have to rename your panel.

[wild spire]

The name you put there, should appear in your created panel.

[rough tangle]

Changed it and still not changing

[wild spire]

Is that one screenshot the preview in the dashboard or your discord channel itself?

[rough tangle]

wdym

I screenshoted it on dashboard

[wild spire]

it’ll take over the correct name once u send it to discord

[rough tangle]

ok

[formal mist]

Купил 400 робуксов 16 числа и досих пор задержка(нету в пейтинге)

[gilded verge]

ты не на том сервере

[jade topaz]

Sup

anyone able to help with ticket tool?

[unkempt copper]

how i use dropdown?

i need create ticket without dashborad

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[unkempt copper]

without dashboard

[wild spire]

what do u need help with specifically?

[wild spire]

not possible without dashboard

[unkempt copper]

okay

[jade topaz]

Let me message you privately

[wild spire]

dont u dare

here or #🎫│make-a-ticket

[jade topaz]

@wild spire Basically i made a ticket for my service , the ticket is working good , but i want to know if when someone clicks on a certain button for a certain service , i'd like that button to open a channel for that certain service so it's organised

@wild spire

О ку

[wild spire]

so you need different panels created, each one per different issue they need to open a different ticket for and set ticket categories per panel

[jade topaz]

Is there anyone here than can help me with that?

[wild spire]

we can guide you through it but you’ll have to do it yourself.
Think this one will be easier if u open a support ticket.

[jade topaz]

Would i be able to private message you?

[wild spire]

again no

#🎫│make-a-ticket

[wise lodge]

Hello is there any way for ticket tool to give a role when you create a ticket so like u open a shop ticket it gives you a "potential buyer" role

[wild spire]

yes but its premium

ticket opened and ticket closed roles.

[wise lodge]

oh ok can i have free premium

[wild spire]

You can acquire premium by voting in #🤖│bot-spam

[wise lodge]

oh, how does it works

[wild spire]

per 6 votes you can get 3days of free premium

[wise lodge]

thank you!! have a nice day

thanks @wild spire

[iron night]

Gave +1 Rep to @wild spire

[wise lodge]

oh that's cool

[solar river]

Whenever someone opens a ticket, and uses the reason thingy, it cuts off at 41 characters. Any way to higher the limit?

[wild spire]

Did u allow multiline?

[solar river]

Where do I find this?

[jade topaz]

hello guys.. how i can see trascriptions on new panel?

[wild spire]

Did you enable a channel to send your transcripts in the new panel?

[jade topaz]

on the new pannel not yet

[jade topaz]

i go to verify

[wild spire]

You’ll have to set one there and then u can download your transcripts to your set channel.

[solar river]

I changed it from 0 0 to 1 250, still have the issue.

[jade topaz]

I just did, I was very impressed with the new panel, it looks really great. anyway thank you very much for your availability

[wild spire]

but did you enable multi-line?

[wild spire]

No worries!

[solar river]

Yes. It's already enabled.

[wild spire]

enable auto display results

and remove the variable reason from your ticket message

[solar river]

Where?

[wild spire]

You made variables in your ticket message with
“case”, “user” and “reason”.

[solar river]

Oh, yeah.
Any way I can keep that?

[wild spire]

the reason one won’t be necessary when u enable “auto display”

[solar river]

Alright, thanks!

[wild spire]

no worries.

[solar river]

Sorry again, lol.
Any way I can change the embed by the looks? (Colour, and title)

[wild spire]

kijk als je nederlands spreekt zeg da dan ook even

[solar river]

Haha, ja joh.

[wild spire]

kleur is niet mogelijk zonder premium allesinds

[solar river]

Ow.

[wild spire]

titel past zich aan aan de naam van je panel

[solar river]

Ah, oke.

[wild spire]

of welke titel probeer je specifiek te veranderen?

[solar river]

'' What is the reason for this ticket?''

[wild spire]

dat is deze in je forms vraag

[sharp venture]

Why does it show me a selection menu that I want to return to its original position? (Create ticket)

[scenic plinth]

Are you talking about the text placement? That is how Arabic text is recognized in some cases.

[rustic gale]

What do you mean by «return to its original position»

[misty talon]

Hi does anyone know how to set it so only a admin or authorized role can close a ticket ?

[rustic gale]

Panel Configs -> Buttons -> Close Ticket

You can set up allowed and disabled roles

Allowed roles are for overriding disabled roles

You can disable everyone and allow only specific roles

You can also enable Support team only

that will make sure only your staff can use the button

Finally, you may want to do the same for the Confirm Close button

[sharp venture]

Yes pro

[sacred crown]

Member cannot access open ticket , dont have permission ? Need help

[teal grail]

Permission in Dashboard

Ticket Owner Permissions

[jade topaz]

anyone know why it wont let me select the panel

[wild spire]

do you have both panels set up?

[jade topaz]

wdym both?

[wild spire]

Do you have the panel thats not appearing even made already is what I mean

[jade topaz]

i want it all to drop down like that

[jade topaz]

sorry, i still dont get what u mean. i have set up one panel and if u look at the top of the picture the panel is called pain

[wild spire]

let me check something. Can u give me your server ID?

[jade topaz]

1082332539269697637

i havent added it to the server yet

[wild spire]

Its not letting me check
Can you screenshot me this ?

[jade topaz]

sure sure

[wild spire]

okay that’s why.
Each item in your dropdown menu needs an unique panel.

[jade topaz]

why

[wild spire]

You currently only have 1 panel.

[wild spire]

Because that’s how the bot works.

[jade topaz]

so why does it have this

[wild spire]

to combine multiple panels in one place

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rustic gale]

That was not a yes/no question. I'm asking you to clarify

[jade topaz]

this is confusing man, idk what to do lol

[wild spire]

you can clone your panel and use that

[jade topaz]

ok

do i need to do that for every menu thing i have

[wild spire]

Yes

[sharp venture]

I misunderstood your question. Sorry + I am an Arab. I use a translator to talk to you

[jade topaz]

done i have 8 what do i do now??

[wild spire]

now u go to number one and set up the dropdown there

[jade topaz]

May i ask 1 more question, How do i make it like say nitro-(user that made the ticket)

[wild spire]

in the ticket opened channel name, but that’s premium.
You want to use the variable {ticket.owner}

[jade topaz]

dam 😦

so there was no point of me doing all that lol

[wild spire]

You can let tickets send to different categories per panel that u just created (by cloning) to somewhat create a structure

[jade topaz]

sorry, i dont know how to do that

[wild spire]

create a category in your discord server for each seperate ticket category and select the category in your dashboard where you want ticket tool to open tickets in.

[storm geyser]

is there a way to see a ticket that was closed

[wild spire]

through transcripts

[storm geyser]

How do I get to them

[wild spire]

If u didn’t save a transcript before deleting, it is however lost forever

You can set it up via panel configs > transcripts

select a channel u want TT to send your transcripts to

and then u can always save them using the command /transcript

[jade topaz]

is there a way i can make the bot send them the transcript like this

[wild spire]

you mean send the transcript to users or what are u referring to?

[eternal sun]

Hi

How do I get a trial?

[gray stirrup]

go to the dashboard and click the button on the sidebar. It looks like this

[jade topaz]

yes that

[wild spire]

Then u have to enable “direct message transcript” but that’s also a premium feature.

[jade topaz]

bruh

u should buy me that lol

[eternal sun]

Hmm

I'm sorry. This discord stuff is difficult. I can't see a chan with that look

[teal grail]

?

[eternal sun]

Where is the dashboard:)?

[teal grail]

Ooo

[humble sequoia]

https://tickettool.xyz/manage-servers

[gray stirrup]

Here ^

[eternal sun]

Should i press the link?

And find the redeem 7 day trial?

[wild spire]

click the link > login with your discord > manage servers > select your server and then there’s an option to start your 7 day trial

[eternal sun]

Am i getting close?

[teal grail]

Sync Servers

[eternal sun]

Yeah.. it says no servers available

[teal grail]

You need to invite

The bot

[eternal sun]

Ok where the hell do I find her :)

[teal grail]

Click in the Ticket Tool White

[wild spire]

@pseudo glen

[eternal sun]

Okey. Do i invite her from here?

[teal grail]

Yes

Our, here https://tickettool.xyz/ in Option Invite Ticket Tool

[eternal sun]

I'm trying to invite. I can't see that option when I press her name.

[gray stirrup]

Are you logged in with the correct account? Also are you the server owner of the server you would like to invite ticket tool to?

[eternal sun]

Yes and yes.

To completed. I don't use this software.

Thanks guys. Appreciate the help. Good people!

[jade topaz]

Hi I am making a roleplay server, I was trying to set up the ticket thingy where you just have to click a button to open a server, but I couldn’t seem to figure it out, could anyone help me?

[gray stirrup]

Everything you need to know is on this page 🙂 https://docs.tickettool.xyz/general/setup

[jade topaz]

Nvm I figured it out :3

[jade topaz]

Ah, ty tho

[iron night]

Gave +1 Rep to @gray stirrup

[gray stirrup]

Lmk if you have any more questions, happy to help 👍

[jade topaz]

I will :3

[analog leaf]

ticket Can you set a nickname for members?