🆘│community-support

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wild spire]

but here @paper heron 👆🏻

[round falcon]

Go here into the custom commands section, then you'll get a button that lets you create them

[wild spire]

What are you trying to create ?

[craggy ore]

i can change lang in a web to arabic?

[wild spire]

dashboard is english only

[craggy ore]

what i do here?

[wild spire]

and unfortunately I can only help you in English, French or Dutch

[wild spire]

What do you want it to do?

[craggy ore]

a comm

command

[wild spire]

Yes but what does the command need to execute

Do you want it to trigger on text?
a regex ?

[craggy ore]

idk

text

[wild spire]

If you don’t know what you want it to do I cannot really help you

[round falcon]

If you want it to be text related, like if someone says "help" and you want it to catch that then put help in the "command trigger" line. You can edit the message you want it to output using "Edit message", the blue bar there. Command group and description can generally be ignored. Anything else not make sense?

[hushed oak]

yes, what should i do to make the tickets private

[tacit violet]

HOW I CAN FIX THIS?

[round falcon]

What do you mean by private?

[round falcon]

The bot doesn't have enough permissions

[wild spire]

Your bot is missing these permissions

[round falcon]

I hate this slowmode thing

[wild spire]

Damn miner I might as well grab a coffee and lay back 😂

[round falcon]

Hey by all means go for it, I'm just waiting for slowmode to heck off

[hushed oak]

private meaning only support and ticket owner can see the ticket.

[round falcon]

Set Everyone's view permission to negative, support team to positive, ticket owner to positive

Like this

[hushed oak]

ok gotcha. thanks!

thanks @round falcon

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Sure thing, be sure to do it for both open and closed though, they're separated

So if you want the ticket owner to not see it once closed, you can do that by editing the "Edit closed" owner permissions to negative while keeping "Edit opened" permissions to positive

[hushed oak]

im not seeing the ticket closed and ticket opened perms. how would i edit closed perms

[paper heron]

How do I change the other names?

[round falcon]

These buttons in the menu before you enter into the actual permission area

[round falcon]

You go into those panels in the panel configuration menu and change them there

[round falcon]

Change the panel that you're editing with the dropdown at the top

Then go into "Buttons", "Create ticket button", then change it in there

"Button text" once you get into there

[paper heron]

Yes, I changed only one

[round falcon]

To change the others you need to select which panel you're editing with the dropdown at the top in this first menu

See the dropdown that says general support? You can click that and change which panel you're editing

[hushed oak]

ooohh i seee. duh lol. thanks. i dont think i was paying attention

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

All good

[paper heron]

؟

[round falcon]

Go to "panel configs" first, it's on the very left, it'll bring you to this page right?

[paper heron]

💘

[round falcon]

Uh is that a yes?

[paper heron]

yes

[round falcon]

Cool, so when you get here you can go to the very top, see the dropdown menu with the green + next to it? Click on the dropdown menu, it'll pull up all of your active panels

Then once you select the panel you want to edit, choose it, then go into "Buttons", then edit the "Create button" one

[gleaming kettle]

how do I tag an specific role when ticket gets created?

[round falcon]

You can use /id @rolenamehere to get that roles ID

It'll give you the format, then you can put it in your top ticket message

[exotic scroll]

اخي

[round falcon]

When you're editing the message though be sure to put the ID ping into the "Message content" part, if it's in the embed it won't ping, like this

Blurred out some server related stuff, but you get the idea

[gleaming kettle]

ye, thanks

[round falcon]

Sure thing

[paper heron]

هلا

[dry kindle]

What can command arguments be used for?

[round falcon]

So let's say you want your command to output whatever someone typed in, like if I do -broadcast (message), if you use an argument it'll pull whatever that message is and output it wherever you put the {argument.1} at

[dry kindle]

and am i able to refer them to a channel through the tag message?

[round falcon]

Not quite sure what you mean

A channel of choice each time the command is ran or a static channel that always displays when the command is ran?

[dry kindle]

channel of choice each time the command is ran

Such as if they do "I need help" it will refer them to the channel to open a support ticket

[round falcon]

Ah I see, well yes, you can just make the message something like "Go to <#Channel> to open a support ticket" you mean?

[dry kindle]

Thought it would be <#inserthere> , just wanted confirmation. Thanks! @round falcon

[round falcon]

Yes it would be, you put the channel ID in the "inserthere" section

[verbal path]

Hey

[round falcon]

Hello

[split gale]

Is this normal?

[round falcon]

Depending on the permissions setup, yes

Which button is that for?

[split gale]

It's create ticket

[round falcon]

Ah I see, I explained something similar here, if you go down you can see permission based stuff

If you have a specific question though I can answer it in more detail

[hushed oak]

We’ve already solved this, but thank you :]

[round falcon]

Oh whoops that pinged you, sorry. Was showing it to Habib

[round falcon]

If that doesn't help up there then let me know the exact thing you're trying to do and I'll see if I can walk you through it

[split gale]

I'm trying to create a ticket that let non-members role fill in a form. I don't know which permission is missing for the non-member role to be able to create a ticket.

[round falcon]

You can just set the "Everyone" portion to it then

[round falcon]

You can type in "everyone" and an @ everyone option will show up, you can add that to allowed roles

[split gale]

It worked

[round falcon]

Cool, was there anything else?

[split gale]

How do I access the content of the form after a user fill it?

[round falcon]

As you can see here the answer will be accessible via a variable called {create.form.1}, {create.form.2}, etc

You can put those anywhere within your created ticket line as you see fit

[split gale]

Thanks a lot man for the help.

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Any time

[errant sage]

Quick question, is there a way to have multiple close buttons so a ticket can be identified or grouped somehow? For example if the ticket is related to a bug, you would label it as such somehow, or if it is a user interface problem you want to label it a different way.

[round falcon]

For opening yes, for closing no

[errant sage]

ah I see

[round falcon]

All closed tickets go into the same category

[errant sage]

is that in the docs somewhere? do I just need to have a new panel for each type of ticket?

[round falcon]

Yes a new panel for each ticket, then make a multipanel message, I'll see if I can find it on the docs for you

[errant sage]

cheers

[round falcon]

https://docs.tickettool.xyz/dashboard/panel-configs/panel-options#attached-panels

There's this, but it's not super detailed

[round falcon]

Basically go into panel configs on the very left side, then select "Panel", you'll be able to attach them from here

The panels need to exist prior to attaching them though

[errant sage]

so I go here and create a panel for each type of ticket grouping I want....so like report a bug or report a UI issue
Then I add each panel to a multipanel message??

ok makes sense ill give it a shot

thanks @round falcon

[round falcon]

Yes indeed, sorry I didn't get that ping

[stoic dove]

Any billing agent online ?

[timber kernel]

What is your question? Some general information or you have a specific issue with your order?

[stoic dove]

No I just wait from yesterday evening to make a order of 6 month plan. And no agent bake to me

[timber kernel]

Sorry for the delay, but please be patient. A billing agent will get back to you if one is available.

[stoic dove]

Everything is alright. i made the order thanks.

[iron night]

Gave +1 Rep to @timber kernel

[stoic dove]

Btw now i need to invite the other ticket tool gold to my server ? and also why i don't have any premuim icon xD ?

[timber kernel]

Good to hear, everything went through smooth.

[timber kernel]

Yes you can, but don't have to. You can switch at any time. You are also able to premium features with the normal bot.
To switch the bot you can use the /botswitcher command after you invited the Premium bot to your server.

[pulsar knoll]

how to add ticket panel to channel?

[timber kernel]

After you created a panel you need to send it to the channel of your choice:

Use the Send button on top

[pulsar knoll]

perfect. got it thanks @timber kernel

[iron night]

Gave +1 Rep to @timber kernel

[stoic dove]

I was invited the gold ticket from there: https://gyazo.com/511220166cb02d8c73bae871eaf07c31 now i need to write the command in my server that you told me /botswitcher or do i need to choose it via the dashboard "Select the bot you would like to use on this server." and i'll select the gold ?
Or i need to run your command plus change it via the dashboard ? 🙂
Also i need to kick the white one or they both can stay ?

[timber kernel]

The /botswitcher command is available from the Ticket Tools Bots. It is a newer feature.
If you run the command you can select the bot you would like to use, simliar than it is done in the dashboard.

[dusk steppe]

why i can't edit the panel name?

@covert swallow

[stoic dove]

About yesterday i try to done it like you told me but it's still send doubel transcript and if i disable the direct message transcript it's not send it via DM
Did you Disable the Direct Message transcript and then you customize "Send Direct Message when ticket closed" via the automation like a transcript ?
Or not and it's just bugged for me xD ?

[wild spire]

If you want the ticket owner to receive a DM with transcripts just enable “Direct message”
Did you chose either on deleting or closing in the drop-down selection? and not both?

[stoic dove]

Right now I eating I'll update you soon but if I remember right I pretty sure I chose in the drop down for both deleted.

[wild spire]

send a ss when you can

[wild spire]

Dont ping staff.

[wild spire]

You can edit the panel name via the “rename” button

[stoic dove]

I made a ticket for you. may you check it via the ticket ? en_ticket-53355 i sent the ss there 🙂

[stoic dove]

i think i fixed it now https://gyazo.com/7b758ba44e60fff56a831e6ef300cc29

[hushed zinc]

where'd u find this

nvm found it 🥲

[stoic dove]

it's in transcript section. but i changed now the auto save to delete

[jade topaz]

How do I create a backup? Do I just copy the key that’s provided?

And can I have the premium roles hehe

[round falcon]

Indeed, generate and copy the key, then you can paste it elsewhere in the restore slot to restore it

[jade topaz]

Ty ❤️

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Sure thing

About the premium, if it didn't auto sync then a staff member can help with that

[jade topaz]

U want me to make a ticket?

[round falcon]

I mean if you just wait for one of them to see it now then they can probably do it, assuming they can verify you are premium

[fallow root]

Hi everyone. My name is Maurz and Im from a language server called Cave of Linguists. I wanted to ask about the tickets, if there is a way for them to be automatically deleted if there is no message in one of them or any kind of interaction, after x amount of days?

thanks in advance for any kind of help

[round falcon]

Indeed, you can use the automation feature, it has an option to check for messages

It looks like this, though it is a premium feature

[fallow root]

I see, thanks a lot for your reply

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Any time

[red moat]

how do I edit where support tickets appear in my server?? I want to them to appear in the support ticket category at at the bottom

[round falcon]

Quite simple, go into "Panel configs" on the left side, then pick "Category"

From there you can pick where opened and closed tickets go to

It'll look like this

Try that out @red moat

[red moat]

did not work :/

[round falcon]

Can you show me what it looks like?

You set the category of "Category created/opened" to be the one you want it to display in right? Make sure you're editing the right panel too

[red moat]

saved changes - did not update in server to place tickets in the the support ticket catergory

[round falcon]

Did you make a new ticket to test it?

Any current tickets won't transfer, only new ones. Also make sure you're editing the right panel

Please ping me with your reply cause I'm working on something else at the moment too

[red moat]

yes this was the result of changing the settings - making a new ticket - then it appearing outside of the category I assigned

[round falcon]

And you're editing the right panel?

[red moat]

is that a setting on the dashboard or in the server?

[round falcon]

So at the very top where it says "Support Bot", click that, it's a dropdown menu, do you have any others on that list?

You might be editing the wrong section

Also be sure the bot is able to actually create channels in that category, if the bot role doesn't have "administrator" already I recommend you add that

Is it still not working properly @red moat?

[red moat]

yea it's not working

[round falcon]

Very odd, you made sure you're editing the right panel yes?

[red moat]

do you mean click on "Panel" in the dashboard

[round falcon]

No no, not that

[red moat]

okay - please share step by step

[round falcon]

Go to panel configs first

[red moat]

what is the panel configs?

[round falcon]

It's on the left side

[red moat]

is that the page I see when I login ticket xyz

[round falcon]

This

The button on the very left that says panel configs

[red moat]

okay great

[round falcon]

Now look at the very top above the colorful buttons, do you see a dropdown menu? I think yours says something like 1 | Support Bot

[round falcon]

This part above all of that

At the top top, above all those options

[red moat]

okay I see the colorful buttons

[round falcon]

Do you see the dropdown part right above it?

[red moat]

yes

[round falcon]

Click that, what shows up?

[red moat]

x

[round falcon]

Alright so you only have one active panel, so you are editing the right one

Can you go into the "Category" section and screenshot that so I can see how it's setup

[round falcon]

Hmm, yeah that should work fine

If you'd like to do a VC where you can screenshare in real time we could use #1070106933115240448, could be easier

[red moat]

thanks!

[round falcon]

Fixed issue, was permission based

[carmine canopy]

help

[round falcon]

What's the problem exactly

The emoji isn't working? Is that it?

[carmine canopy]

yes

and embed no work

[round falcon]

Well as the support members said, it's likely that the emoji isn't accessible to the bot at the time

[jade topaz]

Hello

How can I add support team role?

Solved

[round falcon]

All good? Don't need help anymore?

[jade topaz]

Yeah

[round falcon]

Alright cool

[red moat]

what's up - i have admin only can make a ticket and now I can't make tickets for each member

[round falcon]

Hey again Alex

So basically you've got it set to 1 ticket per person as the message there says

[round falcon]

You can change that by going to panel configs, limits- yeah there

[gray stirrup]

^

[round falcon]

Just make that a high number, like 500 or something

[gray stirrup]

Would advise against that, don't want users making 500 of the same ticket 😂

[round falcon]

He has it set to where only his support team can make tickets

[gray stirrup]

Ah ok

[round falcon]

Support team makes the tickets and pulls in the needed client

That all make sense @red moat?

[red moat]

my settings are the exact same and I have admin perms.. why is it limiting how many tickets a server admin can open

did you mean I should add myself to the roles that can bypass open limits @round falcon

[round falcon]

It just kinda does that, and I mean you should make the "Open tickets each user" to like 500

If you make it a high number then it won't limit your support staff either, or add your support staff roles to the bypass limit part

[red moat]

okay I'll try that

[round falcon]

Cool, let me know if that works

[red moat]

thanks!

Thanks that worked 👍 thanks for being responsive here too

[round falcon]

Sounds good

[wild spire]

He doesn’t give any off our staff a chance to respond anyways 😂

[round falcon]

:P

[red moat]

https://tenor.com/view/typing-typing-fast-fast-typing-gif-23628156

[grizzled mango]

HI

[grand wadi]

hi, ticket tool is saying member doesn’t have permissions to use. how do i fix that?

@here

[round falcon]

Try to not use @ here and everyone, also is this for a command or for a button

Ping me with your reply

[grand wadi]

@round falcon for the open ticket button

[round falcon]

Go to panel configs, "buttons" menu, click "edit button" under "open ticket", then make sure it's not in support team only mode

Oh that, you need to give tickettool permissions

I'd recommend giving the tickettool role administrator

[grizzled mango]

Hello, I have purchased the bot But I didn't get it, what do I do?

[round falcon]

The premium bot?

[bronze pasture]

/premium

[grizzled mango]

yes

[bronze pasture]

Do that in the server that you have purchased it for

[round falcon]

Yeah do /premium, you can also invite the gold bot from the website/dashboard

[grizzled mango]

I didn't get it from the website

[round falcon]

Then just run /premium on your server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[round falcon]

Yeah that's the thing I was talking about for the website invite

Thanks Priza

[grizzled mango]

Seems I should buy again

[round falcon]

If you already purchased it then you don't have to, if it isn't showing up then open a ticket and billing can help you out

[grizzled mango]

Thank you bro

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Sure thing

[covert swallow]

np

[grizzled mango]

Can you answer my ticket

[round falcon]

He isn't part of billing, also best to not ping staff, they got a lot of tickets to go through

He, she? Can't tell, sorry chief

[covert swallow]

Im a guy, dont worry tho I dont min

[round falcon]

'Aight

[covert swallow]

Their ticket is also in Arabic, which I do not understand in the slightest

[round falcon]

Ah neat

[grand wadi]

@round falcon this is what the member sees when clicking open ticket

ticket tool is admin i checked

[round falcon]

Then follow these steps

[grizzled mango]

I opened another one

[grand wadi]

okay

@round falcon it worked thank you so much

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Sure thing

[thick apex]

is discord messing up? Im not able to sign into the site

[rustic gale]

Give more details please

[thick apex]

I was having trouble logging into the web ui with discord and I wasnt able to tell if it was on discords end or not but I tried on another computer and it seemed to be working so I'll just chalk it up to discord being weird. Thanks for the response!

[iron night]

Gave +1 Rep to @rustic gale

[timber kernel]

What are you talking about? Here is support for the Ticket Tool Bot not for any game.

[ornate cove]

I'm sorry

[grizzled musk]

hi

[jade topaz]

Can you see who has accessed transcripts?

[wild spire]

the people who have access to your logging channel

[jade topaz]

Hi can you please help with the bot

[wild spire]

can you be more specific?

[jade topaz]

Yes. I need to know how to make a ticket, can you help?

[wild spire]

Is it in your own server or someone else their server?

[jade topaz]

on my server

[wild spire]

Have you tried using /setup to set up the basics of the bot already or is it saying you miss permissions?

[jade topaz]

i keep trying to change the color of the ticket embed but it keeps going back to green

[jade topaz]

I'm Israeli, I don't understand that much because of that

[wild spire]

Unfortunately I do not speak Hebrew. I know French or Spanish is quite common in Israel, do you speak any of those better than english?

[jade topaz]

No. I use Google Translate

[wild spire]

we have a translation bot here too

[robust sandal]

גם כאן יש לנו בוט תרגום

English (en) → Hebrew (iw)

[jade topaz]

How do you use it?

ok

[jade topaz]

/I don't have access to the bot

[wild spire]

Can you tell me which part wont work?
Have you tried following “/setup”

[robust sandal]

אתה יכול להגיד לי איזה חלק לא יעבוד?
האם ניסית לעקוב אחר "/setup"

English (en) → Hebrew (iw)

[jade topaz]

I told you I don't understand that well, could you please make me a ticket?

[wild spire]

open one in #🎫│make-a-ticket

[jade topaz]

I've already opened, I'll tag you

[wild spire]

Okido!

[wild spire]

Are you sure you made a ticket? I cannot seem to find any from you

[wild spire]

Oh I do not have access to that category

Only the english and french support

[jade topaz]

Tag a room you have access to

[timber kernel]

If you go to #🎫│make-a-ticket
Choose the English option. Then Maud can help you there.

[wild spire]

You can help too 😂😂

[coral lodge]

[vague agate]

Hey. Is it possible to create all new tickets in a single channel, instead of a new channel for each ticket?

[jade topaz]

It is

[vague agate]

Okay, thank you

[grizzled mango]

.

[jagged crag]

is it possible that whenever soemone does $delete
it auto saves the transcripts

[round falcon]

Yep, I think it's a premium feature, though I could be wrong

[jagged crag]

yeah i found it ty

[iron night]

Gave +1 Rep to @round falcon

[trim jolt]

hi what is this?

[round falcon]

That means the bot can't access the emoji selected

[rustic gale]

Invalid emoji. Many possible reasons

• You wrote text in the Button Emoji field, instead of an emoji

• You inserted an emoji incorrectly in the Button Emoji field

• You inserted an emoji that the bot can't use because it's not in the server the emoji is from

Which button exactly depends on the action that's triggering the error message. What exactly are you trying to do when this happens?

[humble spire]

hi i need help to set this bot please

[rustic gale]

Try using the /setup command and following the instructions that appear

Let me know if you see any errors or have any issues

[humble spire]

i join the chat i dont like texting becaues im not that good in spallin

[humble spire]

ok good support not

[round falcon]

You didn't really ask for help in the voice chat, "I joined the chat" isn't very descriptive. If you need help I might be able to help, though you might want to go to #premium-chat

[humble spire]

@round falcon like i said i cant sell properly that why i join the chat

[round falcon]

I understand that, you didn't really specify it was the voice chat though

I thought you just meant a different text chat

[humble spire]

@round falconand if you seen me in the chat that why i was in there to get help

[round falcon]

I didn't see you in the voice chat

[humble spire]

im in here knoe

[round falcon]

Alright

[jade topaz]

No, I mean like, is there a section of the dashboard that shows users accessing transcripts and the time they did so

[round falcon]

Nope

[restive aurora]

how can i do more buttons?

[round falcon]

Do you mean multiple ticket types under a single message?

[restive aurora]

yeah

[round falcon]

Go into panel configs, then the menu called "Panel", you can add them from there

[torn yew]

Is it okay to ask a question about status here? Are y'all having issues with transcription?

[round falcon]

It's fine to I believe, what issues specifically

[torn yew]

Thank you! We can close tickets, but when you try to transcribe it sends an error.

[round falcon]

What error?

[restive aurora]

but it changes the whole message and the other button then disappears, I want to leave everything as normal but just add a button with a team application, for example

[round falcon]

Can you get a screenshot of that? Haven't seen that happen before

[torn yew]

This is not a fresh setup btw, we've been using this fine for months.

Transcript failed to save to (ticket channel)⎮tickets-log Unknown Message

If it's not the bot's issue, is there something we should look at on our end?

[restive aurora]

first message is the message i wanted to make that there are two buttons

[round falcon]

Can you get a screenshot please

[rustic gale]

You gotta attach panel 2 to panel 1

[round falcon]

What's the issue exactly

[rustic gale]

and send panel 1

What it looks like you did is attach panel 1 to panel 2

[round falcon]

Oh wait- yeah, you're doing it in reverse

[torn yew]

Of course! Sorry, didn't know if that was allowed here.

[round falcon]

Is the tickettool bot role administrator?

It could likely not have permission to post to the ticket-log channel

[rustic gale]

Head to #tickets-log and use the /debug command

[round falcon]

Huh, weird

[torn yew]

So it looks like it has all necessary permissions. Would it help to remove and then readd the permissions?

[round falcon]

I doubt it, not sure why it's doing that, Outsider might know more with his tools

[rustic gale]

It's a very weird error message

I recommend making a ticket. #🎫│make-a-ticket

[round falcon]

Actually one thing, if you go into panel configs, messages, and check your transcript messages, how do you have that setup? Maybe something in there is funky

[torn yew]

Will check right away.

[round falcon]

Cool, that's the best I can guess, still should open a ticket if nothing there looks weird though

[rustic gale]

The server is free. Free servers can't edit their transcript message anyway

[round falcon]

Ah right true, ticket is your best bet then like Outsider said

[torn yew]

I opened one, but hoped it would be a small issue so I didn't have to bug y'all. Thank you so much for your help.

[round falcon]

Eh you ain't bugging me, I ain't even support team

[torn yew]

/thanks @round falcon

[potent cove]

How can I save tickets in the dashboard for closed tickets?

[round falcon]

You can't in the dashboard, only in a channel

[potent cove]

Do you mean the channel inside the server?

[round falcon]

Yes a channel that you set up for logging transcripts, you do mean transcripts right?

[potent cove]

yes

that have been saved and deleted

[round falcon]

Alright, first create the channel you want them to save to, then go into your dashboard for tickettool, go into "Panel configs", then into the "Transcript" menu, you can add the channel you made earlier there

If that's not super clear I can be more detailed

[potent cove]

Thx

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Of course

[potent cove]

I have another question, how can I make the ticket to be saved automatically upon deletion?

[round falcon]

In that same transcripts menu toggle the "Auto-save transcript" to on and make it set to "Deleted"

[potent cove]

ok thx

[round falcon]

Sure thing

[potent cove]

Can I change the name and image of the bot?

[round falcon]

Name yes by simply nicknaming it, image no I don't believe so

Also since you're a premium member you can get support in #premium-support

[stable kernel]

@torn yew WAVE

[potent cove]

ok thx

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Of course

[waxen helm]

I can't get in the website, is their a problem?

[gray stirrup]

Yup, just wait for it to be fixed by the dev team.

[smoky ether]

Is the dashboard down?

Everytime I try and go to the dashboard I receive a SSL Handshake Failed

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[gray stirrup]

(by me)

[smoky ether]

Yupp. My bad.. My dumb dumb self didn't see that staring me in the face lol

[gray stirrup]

No problem 😂

[covert swallow]

We are aware of the SSL Handshake error when access the dashboard, the development team is aware if the issue, please sit tight while we resolve it

Issue resolved

[jade topaz]

شو مميزات بريميوم

[brittle shadow]

i keep trying to change the color of the ticket embed but it keeps going back to green

can someone help

[round falcon]

I believe that might be a premium only thing

[brittle shadow]

it used to be free now its premium wtf 😭

[round falcon]

Yeah it is

Anything regarding embed field customization is premium currently

[brittle shadow]

cant even change the color without paying

stupidest feature

[round falcon]

Eh, not much I can help you with there

It doesn't really affect functionality

[ornate jay]

yo how did you get the regular role?

[round falcon]

Talking and giving support a lot

[ornate jay]

oh i see, thanks

[round falcon]

Sure thing

[ornate jay]

oh wait actually. thanks @round falcon

[iron night]

Gave +1 Rep to @round falcon

[ornate jay]

for the rep :D

[round falcon]

Noice, thanks, also nice pfp, is that Tom?

[lunar solar]

[ornate jay]

yeah, used to be my fav character as a child so now i use him as my pfp

[round falcon]

Heya Lupus

[ornate jay]

Hello Lupus

[round falcon]

Fair, loved that show, also I think this isn't really support anymore so this channel might not be the best spot to talk in

[ornate jay]

Yeah

[jade topaz]

I have a a question

What are some good ways to advertise a discord server?

[gray stirrup]

This isn't something to be asked in this channel, i doubt you should be asking on this server at all.

[jade topaz]

can someone help me with a ticket

[timber kernel]

What is your question / issue?

[jade topaz]

I got false banned and idk what to do now

[gray stirrup]

Is this on a server using ticket tool? If so, ticket tool have no affiliation with that server, therefore they can't help you.

[jade topaz]

I spent a lot of money and had a lot of fun so I dont know what to do, me and my friends played a lot but I dont know how to tell them I got false banned cant get on forever now

it was always a lot of fun

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

I see this everytime and idk how to fix it using a ticket so can i just never get back on?

[gray stirrup]

Please read the message sent by the bot, we cannot help you.

[timber kernel]

You are on the wrong server. We cannot help you here. This is the support server for the Ticket Tool Bot.

[jade topaz]

500 limit with premium?

[timber kernel]

Free version has 500 message limit for transcripts. Premium has 1000.

[jade topaz]

I have premium and it’s limiting at 500 reactivated last night

[timber kernel]

Is it maybe an older ticket, which is created before you activated premium?

[jade topaz]

Wym yeah I have tickets that are still open prior to re subbing

[mystic ginkgo]

Hello can anyone help I'm trying to find CrazyTV as I have forgotten my password but can't find the link

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@mystic ginkgo

[mystic ginkgo]

Hello

[lunar solar]

^

[mystic ginkgo]

Thanks I had hoped someone in general chat could help 🤷‍♂️

[crisp jacinth]

Hello

[rapid phoenix]

is there any way to allow a certain role too look at all tickets

[round falcon]

Yup, go into panel configs, click on "permissions", and go into "additional roles" for opened and closed, those are roles separate from your support team that have separate permissions

[rapid phoenix]

ty

[round falcon]

So you could allow them to view but not talk for example if you wanted to

[rapid phoenix]

I want them to talk in it like mange them

[round falcon]

Is this your support team you're talking about?

[rapid phoenix]

yea

[round falcon]

Oh, then instead go to "Support team" permission settings

[rapid phoenix]

@round falcon ty

[iron night]

Gave +1 Rep to @round falcon

[round falcon]

Sure thing

[chrome egret]

Hey all, Is there a tutorial that walks through how to create the automated support helper menu that is similar to one in https://discord.com/channels/509192800865353738/977951125674291271

[languid pasture]

That’s going to be sapphire bot not TT

[chrome egret]

oh ok. I thought it was TT for some reason. 🙂 Thanks and I will look into it.

[iron night]

Gave +1 Rep to @languid pasture

[rustic gale]

Not sure what you mean by make it talk

Do you mean making it send a panel message with the Create Ticket button?

[heavy dagger]

My ticket took recons the sub has ended but it still says that it’s active and that I can’t resub 💀

[gleaming crypt]

there is no claim button , i turned it on in the website

[long creek]

Good afternoon. I can't invite a bot to a server where I'm an administrator. What should I do?

[gray stirrup]

does discord give any error messages?

[gray stirrup]

Claiming is a premium only feature

[teal knoll]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji how do i fix that?

[half forge]

How to setup once the ticket is closed the supporter perms needs to be removed by bot how to do it

[jade topaz]

can i purchase premium with crypto payments?

[wild spire]

that means you used the wrong format of the emoji.
Use <:name:id>

[wild spire]

panel configs > permissions > support team > edit closed

Disable view channel

[teal knoll]

thx

[raven ermine]

hi

How to make a rank inside Tik

[round falcon]

Hello

Tiktok? Or tickettool?

[restive aurora]

how can i fix that?

[raven ermine]

tickettool

[round falcon]

You used the wrong format for emojis, like Maud_1 says above use <:name:id>

[round falcon]

As in a support team role or something? Where they can access tickets?

[raven ermine]

I just want to ask, no problem

[round falcon]

Well I'm asking if that's what you mean, what specifically are you trying to make it do

[raven ermine]

How to press rank inside tickettool

[round falcon]

Oh I see, get the ID of the role you want, then put in that spot <@ID>

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[round falcon]

Yeah like that

If you don't know the ID or how to get it you can use the /id @role command

[raven ermine]

..؟

[round falcon]

Ah my bad you don't need the @ in front for tickettool, try that

Or you can do @& in front

[lunar solar]

That only works of the ID is wrapped in {}

It’s either:
{ID} or <@&ID>

For roles at least

[round falcon]

Ahh {}, I see, didn't notice that

[lunar solar]

Ye only a role thing

[round falcon]

Makes more sense

[raven ermine]

What happens to a site becomes a Discord

[round falcon]

What?

[round falcon]

Do it like this, {ID}

[round falcon]

No without the @

[lunar solar]

Replace <> with {} and delete the @s

And then will work

[round falcon]

I hate this slowmode

Boi you bypass it don't give me that :P

[lunar solar]

Yeah don’t stress about the preview

[round falcon]

Try posting it, it'll show up properly

And if not blame Lupus

[lunar solar]

I mean the bottom role @ is right

The top one still needs the <> to {} and delete the @

[raven ermine]

Bring a picture

[lunar solar]

{1081693753607213066}
{1081695067363872829}

Like that ^

After you hit save

Make a new ticket

Should work

If not then they aren’t role IDs

[wild spire]

both work

[jade topaz]

any idea why the bot keeps making double of those, which makes the user recieve the same pm twice when i turned everything off so that they dont get any pms when closing an ticket

[ornate jay]

Transcript > Direct Message Transcript. Disable that option and the bot will no longer DM the user.

[jade topaz]

oh tyvm! seems like i have missed that step

[ornate jay]

No worries

[jade topaz]

owh and this is why it was sending twice i reckon...

awesome i understand how it works now... tyvm

[ornate jay]

You can disable the DMing and set the Auto Save Transcript option to Deleted. That will make it so that the bot will only send the transcript once

[limber hatch]

how do i make my support role be able to see all the tickets, opened and closed?
these are the settings for them, but it doesn't work?

[round falcon]

You're in only the "Support opened" settings, if you press "Back" you'll see "Support closed" too

[jade topaz]

Qui parle français c'est pour un problème ?

[austere hinge]

Is there a delay from paying for premium to when it reflects in the dashboard?

[wild spire]

#🎫│make-a-ticket et choisir Français

[wild spire]

use /premium in your server or press “sync” in the dashboard

[jade topaz]

Merci beaucoup

[austere hinge]

So server shows alright, but dashboard says there's an error. Should i kick the bot and re-invite? I've sync'd a few times which is why i'm asking if there's a delay.

[wild spire]

Through which bot did you purchase (on which profile? white or yellow?)

[austere hinge]

Yellow or 'gold'.

[wild spire]

Is it still showing online in your server?

[austere hinge]

it is, shows fine on my server.

[austere hinge]

Server is fine, but dashboard looks like this despite multiple syncs

[round falcon]

Use /botswitcher and change the bot you're using

[wild spire]

press sync under your server icon once u clicked manage server

oh wait it says bot error

[lean lynx]

need help with this

[lean lynx]

when I click manage, that message pops up.

[round falcon]

Hm, weird, try inviting the white bot and see if that one will work

[wild spire]

run $debug

[gray stirrup]

That shows for everyone. It's just letting you know.

[lean lynx]

No, when I click manage, that message appears

and doesn’t let me manage anything

[gray stirrup]

Weird

Are you the owner of these servers?

[lean lynx]

I am not.

[gray stirrup]

Do you have the administrator permission?

[lean lynx]

No, but why is it popping up for me to manage if I can’t?

[gray stirrup]

It shouldn't, but if you don't have the required permissions it shouldn't matter

[round falcon]

Do you have "manage server"? It'll show up if you have that

[gray stirrup]

[round falcon]

Or if your role is considered a "dashboard" role

[austere hinge]

Tried, nothing happened. Added basic ticket tool, it's there, i can access my dashboard now, but i can't swap to the premium i'm paying for...

[limber hatch]

they are the same settings, but my customer service members still have no access to the tickets in my server

[lean lynx]

I have manage server

[round falcon]

Yeah that'll do it

[gray stirrup]

did you try doing /botswitcher with the normal bot?

[wild spire]

either your bot doesn’t have permissions to view your channel or its offline

[lean lynx]

So what permission do I need to manage the bot?

[round falcon]

You did make their role(s) be considered support team to the bot right?

[austere hinge]

Tried again with both

[gray stirrup]

You need to ask the owner of the server to add a Dashboard role

[austere hinge]

Guess I'll give it a try again later to see if perhaps it's just a bot hiccup

[limber hatch]

yes, even refreshed, waited a few mins and such to make sure it was updated

[round falcon]

And that's the right panel you're editing correct?

[limber hatch]

i have no idea, how do i check that?

[round falcon]

Go to panel configs, look above all the colorful buttons, you'll see a dropdown menu with a green + next to it, click that dropdown menu, how many options appear?

[limber hatch]

here?

[lean lynx]

How do I add a dashboard role?

[round falcon]

Yeah, ok it's just the one, does tickettool have the administrator permission?

[limber hatch]

yes

[round falcon]

Server configs, it's the first option

[gray stirrup]

If you can't access the panel you cannot add a dashboard role

[lean lynx]

I’m getting the owner to

[gray stirrup]

Alright

[round falcon]

Very weird, can you send a screenshot of what your support team sees when a ticket is made

[limber hatch]

how can i do that if they have no access to the tickets x-x

oh wait

it works but only for new tickets, how do i make them able to see the older ones tho?

[round falcon]

Manually modify those settings

[limber hatch]

ah i see

[round falcon]

Saw that Eagle :P

[gray stirrup]

Not trying to confuse anyone XD

[round falcon]

Anyways yeah it won't modify already made ticket's permissions, new ones will work fine though

[gray stirrup]

Here if it helps (forgot to send lmao)

[bright pebble]

Is there a max number of storage categories?

[round falcon]

Probably, but each one holds 50 channels I believe, so unless you have like 200+ closed/opened tickets at once you don't really need to worry about it

[bright pebble]

Weird, I've got 3 set up for storage with all the same settings but one has stopped reusing closed tickets after I set up the last one. I guess I'll open a ticket about it

[round falcon]

Sure thing

[round falcon]

If you aren't making over 500 tickets per day you don't really need to use the storage feature

[limber hatch]

how do i quickly add a support role to 500 tickets? 7 categories

do i have to sync the perms or is it another setting?

[gray stirrup]

There isn't an option for this.

[limber hatch]

i can't just add the role to the category or something? do i have to manually $add their id onto every ticket?

[gray stirrup]

Not necessarily, you can temporarily add the support role to each category instead of manually adding the role to every ticket

But the bot cannot change permissions after a ticket has been opened

[limber hatch]

how do i accomplish that?

[gray stirrup]

You've done it here no?

[peak pumice]

Trying to make it where when someone makes a ticket they are able to send screenshots but for some reason I have to give the permissions to every single ticket every time

[limber hatch]

i thought so, but they aren't able to see the tickets in the category

[gray stirrup]

hmmm, could you send the permissions of one random ticket?

[limber hatch]

yea 1 sec

[round falcon]

Having fun in here?

[gray stirrup]

Panel Configs > Permissions > Ticket Owner Permissions > Edit opened > Attach Files

[limber hatch]

do i have to edit a single ticket, then somehow sync with the category from those settings perms?

[round falcon]

What's the problem exactly? I just got back

[gray stirrup]

Oh my bad, completely forgot that the plugin doesn't sync to categories

In this case, i must ask. How have 500 tickets been made without any support team access?

[round falcon]

Yeaaah was about to ask that too

[limber hatch]

because i had a guy be my 50/50 partner, but now he's gone and i need more employees

but i can't really just give them admin perms

[gray stirrup]

Well, there isn't much you can do. You could probably find a bot or some code and make a custom bot to add the role for each ticket. But i don't think the ticket tool bot supports what you need

You could open a ticket and ask a member of staff and see what they have to say About it though.

#🎫│make-a-ticket

[peak pumice]

Where is that at

[gray stirrup]

Well... Under that

[round falcon]

Psh..

[gray stirrup]

In your dashboard

[round falcon]

On the left side my dude

[limber hatch]

i just find it weird that i can edit every ticket manually but not just the whole category, idk why the category setting doesn't work, still don't get it

[gray stirrup]

Every ticket isn't linked to the category

[peak pumice]

Oh you meant in the actual website

[round falcon]

Yes

[gray stirrup]

Therefore, changing category perms doesn't change any ticket perms

[round falcon]

Yeah each ticket is just it's own channel with it's own unique permissions, it doesn't care about the categories at all

[limber hatch]

aight, made a ticket

maybe, there's a way to make ticket tool execute a command in every ticket from the website? or is there any similar bot i can use to send a message like that on all those channels? any ideas are welcome

[covert swallow]

You can add to the ticket message if thats what youre asking

[thorn stump]

i don't understand this

[fierce ridge]

Hello there! Can someone let me know how can I add another role to the tickets, please? For the moment only 1 role is assigned to the tickets. I am trying to add the moderators too, besides the creator of the server.

[thorn stump]

i want to select a same panel in dropdown items

[languid pasture]

Add the role as a Support Team member

@covert swallow priz my buddy

[covert swallow]

Yhabk

[languid pasture]

No thank you

👍👍

[fierce ridge]

Did this, but the moderators are not there. Attached are the screenshot. Thanks for the reply!

[iron night]

Gave +1 Rep to @languid pasture

[languid pasture]

Is it a new ticket

Ticket needs to be created after they were added as support team member

[fierce ridge]

OK, I`ll try now

[languid pasture]

Go to permissions and ensure support team roles have permission to view channel while ticket is open

[fierce ridge]

Thank you. It is working now. Have a nice day!

[iron night]

Gave +1 Rep to @languid pasture

[vale surge]

I didn't cancel my subscription for the bot but yet I got an email about me cancelling the bot?

[gilded bluff]

is there a fearture to have the bot automaticly close tickets that have not been active in x time?

[round falcon]

Yes, it's premium though

[brisk stump]

is it possible to get a premium for voting on the top.gg?

[round falcon]

Yes

[brisk stump]

how much premium for 1

how long is the premium for 1 vote

[round falcon]

You need 6 to redeem it I believe, there's a doc about it somewhere, lemme find it

[brisk stump]

and for how long will the premium for 6 votes

[round falcon]

I dunno off the top of my head, I can't find the doc about it, someone from the support team will likely know

[brisk stump]

ok

[jade topaz]

how do you apply this concept to a server?

[frank rose]

How get 1 month Premium Ticket Tool free?

[ornate jay]

You can do that in DropDown Style!

[jade topaz]

thanks

[teal grail]

#🎉│giveaways

[sturdy glen]

is there a delete all closed tickets command?

[thorn stump]

i want to select a same panel in dropdown items

how?

[languid pasture]

You can make dropdowns but you cannot make a description under dropdown options with TT

[languid pasture]

What exactly do you want? I'm not quite understanding

[jade topaz]

wdym?

it says description?

[sturdy glen]

is there a delete all closed tickets command?

[thorn stump]

i don't find a panel in others

[round falcon]

No

[sturdy glen]

huge L

[languid pasture]

You gotta make more panels if you want more panel options

[thorn stump]

i can't find a panel in other items

[languid pasture]

In what?

[languid pasture]

If you want other panel options you will have to make other panels

Otherwise you can choose to just not use a dropdown if you only have 1 panel you want sent

[peak pumice]

how do i get to my dashboard

[languid pasture]

https://tickettool.xyz/manage-servers

[thorn stump]

i Can't put more than one item on one panel?

[languid pasture]

You can have multiple panels under the dropdown

One for each option

[thorn stump]

how? I can only put one

[languid pasture]

By using the extra options and having more than 1 panel configured

[thorn stump]

where?

[languid pasture]

Right here

Under your initial one

[thorn stump]

I have to put a different panel for each item

[languid pasture]

Yeah so configure other panels

Top of dashboard

Add a new panel and configure it

[thorn stump]

So I can't allocate one panel for all items

[languid pasture]

No

[thorn stump]

Thanks.

[lunar solar]

Clone your current one when making new ones to avoid reconfiguring

[languid pasture]

Alternatively you can choose to simply not use the dropdown and just use the one panel whichever works best

[rustic gale]

Because it was kicked from the server probably.

[vale surge]

Still using it still tho?

[rustic gale]

There's two bots, @pseudo glen and @humble sequoia

[vale surge]

The golden one is the premium one

[rustic gale]

As far as Discord is concerned, those two bots have nothing to do with each other

If you buy the subscription for one and kick it, Discord will auto cancel the subscription regardless that the other is still in the server

It's very common for users to buy subscriptions for @pseudo glen and then kick it after they invite @humble sequoia in

[vale surge]

Oh ok well I kicked the white one out am I supposed to keep both bots in still?

[rustic gale]

Then they wonder why their subscription was cancelled, that's usually why

[rustic gale]

Not necessarily. As the end of the month approaches, you can buy a subscription for @humble sequoia and forget about the other bot completely

[vale surge]

Alright, Thank you Mr. Outsider

[lean lynx]

it says this, when i try to do /closerequest

@rustic gale

[wild spire]

that is the ask to close message.

[lean lynx]

when i do /closerequest it should ask the ticket owner if they confirm us closing it

no?

[wild spire]

If you want to edit the text, you can do so in messages > edit close question

[lunar ember]

hi .

does anyone know about making a tribunal system thru tickettool ?

[wild spire]

a what exactly?

i dont assume we’re talking judges and lawyers here

😂

[lunar ember]

so say i have a role for moderating users who broke the rules , a way to auto add them to that role and a ticket to discuss about their infractions privately .

[jade topaz]

how do u put custom emojies on the drop down menu?

[lunar ember]

for server moderation lol not actually law stuff .

[wild spire]

<:name:id>

[wild spire]

ah unfortunately not in automation through ticket tool no.
But custom commands of YAGPDB can do that added role thingy

unless wait

there is another thing u can do maybe 🤔

[lunar ember]

the ticket would be opened by the moderator . so thats the point i started to get stuck .

[wild spire]

if users opened a ticket, you could use this.
But if mods open it, not so much.

[lunar ember]

yeah thats where i decided i can auto add them to the role before opening the ticket .

but how can i use automation then to automatically add the role to the ticket when its opened ?

also is it possible to send a dm message to the user who was added to the ticket or is it only to the ticket owner .

[wild spire]

I suggest looking into YAGPDB
They can 100% add some automation for the role with a user ping.

it probably wont react with TT itself but a short command to trigger it

[lunar ember]

not to add a role * but to add the the user assigned to the role to the ticket .

for example say theres a role that makes the whole server unaccessible except for the ticket channel . then i would want the ticket to auto assign users in that role to view the ticket .

[wild spire]

I mean if it is one user at a time and not all together, then make a panel with additional roles setting that role.

[lunar ember]

how can i do that ?

i have a panel dedicated already for moderation i just need to figure a way to get it working .

[wild spire]

panel configs > general > additional roles

They’ll see all tickets in that category. Hence why if it is only one at a time, that works.

[lunar ember]

additional roles will be unable to close the ticket on their own right .

[wild spire]

You can disable them to do that !

[lunar ember]

yeah i plan to do it one at a time .

[wild spire]

panel configs > buttons > edit close ticket > disabled roles

[jade topaz]

Yo, how to disable ticket tool premium ?

[lunar ember]

okay i have it set up already to do that .

[wild spire]

You don’t have any premium on this account?

[lunar ember]

just making sure .

[jade topaz]

I have 1

[wild spire]

Then its all good to go

[lunar ember]

thanks !

[wild spire]

I checked and there was no premium detected

[lunar ember]

i will test it now .

[jade topaz]

huh

[wild spire]

you’re welcome!

[jade topaz]

Wait a minute, I will be right back

[wild spire]

if you are certain it went through in your account open a billing ticket in #🎫│make-a-ticket

[jade topaz]

dont work

[wild spire]

You need to do that in the emoji bar below that one 👇🏻

[jade topaz]

ohh gotchu

[lunar ember]

one more thing i wanna work out .

[wild spire]

Go ahead

[lunar ember]

is there a way to have ticket tool dm a message the the role that broke the rules .

[wild spire]

Yes via CC

[lunar ember]

for example say i had a server dedicated to appeals for them to join after recieving punishment in the ticket .

[lunar ember]

custom command ?

[jade topaz]

Hello ! Maybe my premium is here ?

[rustic gale]

DM? No.

[rustic gale]

That's for making it DM the user that calls the command

There's no way to make Ticket Tool send a DM to a third user by calling a command

[lunar ember]

i see .

[rustic gale]

The best you can do

is enable the automatic DM when the user opens a ticket

[lunar ember]

does this include transcript ?

[wild spire]

ah shoot

[lunar ember]

but that would only be for the ticket opener right .

[rustic gale]

Only the ticket opener

[rustic gale]

Sure, technically you can send anyone a transcript. But that would be specifically the transcript message

[lunar ember]

so i may need to set it up so the user in moderation needs to open the ticket instead of the moderation team and it would work smoothly .

well it would be fine , if i include the information to the appeals server in the final transcript message before closing the ticket .

so they would be able to access and open an appeal if they need .

[rustic gale]

In all honesty, i'm not sure if the bot sends a message if you use the $new command, and to whom

I could do that test

[lunar ember]

okay lmk the results . and im using a panel embed for this system i havent tried w $new command

[jade topaz]

how do u put custom emojies on the drop down menu?

[gray stirrup]

use the /id command

such as /id :this:

[jade topaz]

on panel configs tho

[gray stirrup]

is that emoji available on your server?

[jade topaz]

yep

thats the id and name

just like the other admin told me to do "<:name:id>"

it dont work tho

[gray stirrup]

Should work then, did you resend the panel?

[jade topaz]

yep

[gray stirrup]

Can you send me a ss of what it looks like

[jade topaz]

it gives me this error

when i try to make another panel

[gray stirrup]

That means you have incorrectly inputted the emoji

[jade topaz]

so how do i correctly input it

[gray stirrup]

Or it doesn't have permissions

you can do :emoji:

[rustic gale]

Confirmed, creating a ticket with the $new command will send the ticket creator the DM

[gray stirrup]

with a \ before the emoji

[jade topaz]

?

[gray stirrup]

On discord

such as !this

should look like that ^

[lunar ember]

so theres no way for someone added to the ticket to access the transcript

[wild spire]

DM transcripts

[rustic gale]

Not automatically, no.

[jade topaz]

where tho cuz this aint workin

[lunar ember]

how can i set it up so that the added role will recieve the transcript .

[rustic gale]

May be best to make a ticket #🎫│make-a-ticket

[wild spire]

have u tried the selector?

[rustic gale]

Like i said, it can't be done automatically

[gray stirrup]

It should work if the bot has access to the emoji

[rustic gale]

Manually use the /transcript command to DM it to the user

[lunar ember]

let me try that .

[gray stirrup]

can you do $debug on your server and send a ss

[jade topaz]

the bot has all perms sure

[gray stirrup]

Can you send a list of emojis on your server?

[gray stirrup]

weird. If you put the correct emoji id it should be working

[jade topaz]

i click right on the emoji and copy id

[gray stirrup]

noo

[jade topaz]

oh thats the problem

[gray stirrup]

that's not the emoji id, use the /id (emoji) command

[rustic gale]

How long ago did you create that emoji?

[jade topaz]

yesss bro thank u so much

[iron night]

Gave +1 Rep to @gray stirrup

[gray stirrup]

np, you were copying the message id before. Use ticket tools id command for the future 🙂

[jade topaz]

yeah fs

[lunar ember]

cant the transcript command be automated to be sent to a selected role when the ticket is closed ?

using custom commands ?

[rustic gale]

No, and thank goodness it can't

[iron night]

Gave +1 Rep to @lunar ember

[rustic gale]

Imagine the bot sending a DM to a role with 500 users

Discord would immediately time it out

[lunar ember]

oh right .

[rustic gale]

Why do you want to send a DM to an entire role anyway?

[gray stirrup]

(and doing that in many different servers XD)

[lunar ember]

the role will be one person active at a time .

[rustic gale]

Why not just DM... that user...?

[lunar ember]

i just wanna make the command input as small and sinple as possible to make sure the system isnt to convoluted for my admins to wrap their heads around . so not having to memorize 5 diff commands to use when enforcing in this way .

[rustic gale]

Do you know what the $new command does?

You can use $new @(user) to create a ticket as if the ticket creator were a specific user

It's like forcing them to click the button, except they don't even have to click the button

[jade topaz]

why @ support dont work, even when i do it with the id?

but all the others work

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

Follow this format ^

[jade topaz]

oh right it works now thanks

how do i make it so closed tickets go into here?

[lunar solar]

Panel configs —> Category —> Closed ticket category —> Add the category to this box

[jade topaz]

thanks

[lunar ember]

no i didnt know that lol .

that would be really useful to know 10 minutes ago 😭

[lunar ember]

now i understand this comment better .

it will also assign the role to them as if they created the ticket if i use a ticket creator autorole ?

[lunar solar]

If you have roles to add on ticket create setup yes

Using this command is like they created the ticket

[lunar ember]

is it possible to remove a role also from the ticket creator ?

[lunar solar]

The only thing it won’t do is force forms (modals)

[lunar solar]

Yes

[lunar ember]

thanks .

will the roles be restored when the ticket is closed or do i have to readd it myself .

[lunar solar]

Panel configs —> Ticket —> See below

You can add/remove on open or close/delete

[lunar ember]

okay nice .

[lunar solar]

Ya

[lunar ember]

how do i use the new command ?

[lunar solar]

Enable command style:
Panel configs —> Command Style —> Enable Command Style Ticket Creation

Note: you’ll need to do this for each panel if you have more than one

You also will need to set different creation channels

[lunar ember]

will it only create a ticket for the matching pannel in that channel ?

[lunar solar]

As setting all of the same channel will cause a ticket from each panel to be opened

[lunar solar]

^

[lunar ember]

or is there a way to specify what panel im opening .

[lunar solar]

Need different channels

[lunar ember]

okay .

[jade topaz]

how do i make a suggestions tab so when someone types in the channel only i can see it no one else can?

[lunar ember]

is $ticket the same command as new ? whats the different between them .

[lunar solar]

Nothing

Same same but different

[lunar ember]

okay its working now .

[lunar solar]

[lunar ember]

everything is set up how id like it ! thanks @lunar solar @wild spire @rustic gale

[iron night]

Gave +1 Rep to @lunar solar

[steel tangle]

Plz how can I make menu like that

I can mention.?

@lunar solar

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lunar solar]

@steel tangle ^

[steel tangle]

Okay thanks I will try it now

[errant sage]

Just wondering....im currently using the drop down menu to trigger ticket creation...and therefore using the panel name as a category in my reporting.
Is there a way to also add additional tags or labels to a ticket for further granular identification for reporting purposes?

Is this where I would use a form so it asks further questions after the ticket has been created?

[onyx sorrel]

How do I make it so my server designers/managers can customize the bot/ticket panels?

Is that possible?

[lunar solar]

Server configs —> Dashboard Roles —> Add desired roles here

[onyx sorrel]

Ty!

[lunar solar]

Can you elaborate on what you want to see?

[errant sage]

i just need a way to easily identify the tickets. why they were raised in the first place so I can run reports on common issues. So far im using the panel name as one via the drop down menus, but need to be able to a sub catagories. I don't really care where the info is placed, just need a way to do it.

[lunar solar]

You could add a form question answer to the transcript embed when the ticket is closed/deleted

Probably better than trying to use a ticket name cause form questions can be long

[errant sage]

Ah ok, cool. thanks @lunar solar will look into it

[half forge]

Why there is not auto save transcript feature for Public bot (default)

[scenic plinth]

Because it is a premium feature... because that is what was decided... because its a non necessity for the bot to function...

[unique sonnet]

Hey how can i add like you need a reason to close the ticket?

[rustic gale]

Not possible

[unique sonnet]

i see

[lavish quartz]

Hi, I have a question…

I’ve created a drop down style menu with multiple options.
Now, selecting the option will create a ticket in respective category right away.

What I would need is

• person selects option
• bot sends message with basic answer (something similar to what is in the #📌│automated-support channel)
• displays buttons enabling the person to create a ticket in case the problem wasn’t solved by the basic response

Is there a way to do this?

[gray stirrup]

No this is not possible. The best you could do is change the embed to give some info before a user opens a ticket.

[indigo current]

Hii, idk if I'm just blind, but I can't find where I choose what channel to send my panel to? Can anyone help me? I've been looking for a good hour and am starting to lose my patience 😝

oh nvm,,,,,,, i found it!!!! not used to the new dashboard...!

[rustic gale]

It's the Send button, for anyone wondering.

[lost merlin]

the premium ticket bot. is it full customizations on the bot will i be able to change like the name and profile pic'

[gray stirrup]

Not currently, whitelabels (changing name and profile pic) are in progress. See below

[humble sequoia]

Ticket Tool Update

Our developer is hard at work on a significant update for the bot, however, there is no ETA for the release of it, some of the features it will have are:

• A new dashboard
• Whitelabels (custom versions of Ticket Tool)
• Auto closure of tickets

Recently Added Features

• Full permissions customization for ticket members
• Granting roles in ticket creation
• More ticket limits

[lost merlin]

so would you say this is the best ticket bot on discord

[gray stirrup]

Indeed

[lost merlin]

hahahah

[jade topaz]

new users entering server are able to see other peoples opened tickets
i can't seem to find in permissions where to change this

[gray stirrup]

Go to your dashboard and go to Panel Configs > Permissions > Everyone Role Permissions > Make sure view channel is set to deny

[jade topaz]

how can i set it up?

i do i select a channel?

[little lotus]

I can’t make the bot ping a specific role every time a ticket is opened…

[jade topaz]

mine wont show up at all in the discord

how do i do a suggestion tab where if someone types in there the message will not appear for anyone other than me

[quasi sinew]

Hey, does this still work? I need an invoice for my company, but we cant find anything similar to an invoice in the mailbox

[gray stirrup]

I'm pretty sure all payments are made on discord now, aka chargebee (subscriptions) is disabled.

You can create a ticket and ask any of the billing team if they can find the invoice for you. I'm just a community member so i can't help at all.

[quasi sinew]

Thats what Im afraid of...

[quasi sinew]

Good point, ill try that, thanks :)

[oak shuttle]

All invoices are usually sent via e-mail. Did you check your spam? And make sure you used the right e-mail? If so, please create a billing ticket and we'll be able to assist you further :))

[raven ermine]

How do I create a ticket? Mention the name of the person opening a ticket

[gray stirrup]

Change your Ticket Message under messages in your panel configs on your dashboard. On the ticket message add {ticket.user}

[languid forum]

Is it possible to make the bot ping a staff role when a ticket is created?

[gray stirrup]

Yup, follow the same steps above, but instead of {ticket.user} add {@(role id)}

[languid forum]

Thanks

[iron night]

Gave +1 Rep to @gray stirrup

[peak crescent]

good afternoon people. I would like to know how do I reset my bot's tickets and start from scratch

[gray stirrup]

Reset the tickets, what do you mean by this?

[round falcon]

Probably means the panels

[tender lake]

I'm trying to add the bot, the confirmation screen comes up, but it doesn't come to the server.

[covert swallow]

Is there any chance you have another bot that kicks it?

[tender lake]

No, I kicked all other bots from the server and tried again, still didn't work.

[covert swallow]

Is there a chance it just cant see the channel youre looking for it in?