🆘│community-support

[jade topaz]

I have a question, how I can make some option like on the screenshot. It’s btw German

[jade topaz]

Hi, does someone know how to fix this issue where all my tickets are loading at the top of all my channels?

They used to be created in the individual channels I assigned, but just randomly stopped working one day

[meager gyro]

I was wondering if @humble sequoia is on paid basis ? 👀

bc we already have the primary version of the ticket in our server.

[jovial kiln]

when premium trial ends the edited messages reset?

example if i edit the ticket footer, when the premiumtrial ends, the text changes?

[rustic gale]

Have a look:

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[rustic gale]

Note that this applies to new tickets only

To apply the new permissions to an old ticket, close and reopen it

[rustic gale]

It's called a multipanel. It's a way to pack multiple panels into one. Read the following:

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

Please read the following information

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[rustic gale]

The premium bot is premium-only. It's active only if your server has active premium

[rustic gale]

Existing messages won't change, but when they're sent again they will be sent without premium features

Also if you're using the premium bot, its panels and buttons will go inactive

(that's why we recommend not using the premium bot during the trial, unless you plan on getting definitive premium)

[jovial kiln]

ok

[fluid robin]

[meager gyro]

and if it doesn't have an active premium? how to get?

[jade topaz]

Hey, how can I set a custom command to DM a user? I have "Dm response instead" setting enabled but it's still private messaging the person who closes/deletes the ticket - not the ticket owner. Anyone know how to fix this?

[rustic gale]

How to get premium? Buy it through Discord's app directory, or #🎫│make-a-ticket and buy a prepaid key, or get free premium by voting for the bot

[rustic gale]

Not possible currently.

[muted ermine]

Hi I just want to ask who do I enable the claim ticket?

[covert swallow]

Do you have premium?

[muted ermine]

No

[bleak stream]

does anyone know of a way to close all tickets at once?

is that even possible? if not i would love that to be added

[shut bolt]

</purge:1061739308249251983> can achieve the deletion of all tickets

[bleak stream]

ooooo ok im gonna try

[shut bolt]

Note that it deletes instead of closing

[bleak stream]

thats fine

[shut bolt]

Fantastic

[bleak stream]

is that a command i need to configure on the dashboard?

it is telling me i need owner. can i change the perms for it

[shut bolt]

No, it's an owner exclusive command

Only the owner is able to run the command

[bleak stream]

ok next thing. can i convert a ticket to a channel?

[shut bolt]

Explain that more please

[bleak stream]

ok but back to the other thing. purge is only trying to delete all of the already closed tickets. i need something that will close/delete the open ones too

@shut bolt

[shut bolt]

It lets you choose

[bleak stream]

Ok

Ok. So I’ll have to do that next time. As we don’t have the transcripts set to save on a deleted ticket. Which I need. But we fixed it.

Ty so much!

[shut bolt]

[dapper sleet]

hi! so i setup my ticket tool with my support members, etc and i need help with the ticket tool to send a message for people to open a ticket

[jade topaz]

Hey there i have an issue where i cant open transcripts :/ is there anything that can be done about that ?

[next bramble]

My tickets aren’t showing the custom message just “@wanton heron welcome” anything i could be doing wrong ?

[foggy storm]

Hello Im trying to understand how to allow my players to make more than 1 ticket at once! it seems to be limited to 1 ticket per user right now

[rustic gale]

What are they showing instead? Just an empty channel?

[rustic gale]

Was the original transcript message deleted?

[rustic gale]

Use the Send button in the dashboard

[jade topaz]

it just doesnt open or doesnt download

[next bramble]

The message is just the “@ ticket creator welcome”

[rustic gale]

Panel Configs -> Limits, you can change the ticket limit there

[rustic gale]

That's not an answer to my question

[next bramble]

Im trying to get something like “welcome please wait for an @ admin” to be auto sent

[jade topaz]

what is original transcript message then

[rustic gale]

You can edit the ticket message and include a role mention there

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[next bramble]

I set that up it is just not sending it in the physical ticket itself

[rustic gale]

Make sure the correct panel is selected in the panel selector at the top of the screen

[rustic gale]

A message that (usually) looks like this:

https://cdn.discordapp.com/attachments/1065154397358796800/1073052203411054642/image.png

[jade topaz]

yah its there

[rustic gale]

What happens when you click Direct Transcript

[jade topaz]

opens website which never loads up, same for download

[rustic gale]

That's funny. Can you make a ticket #premium-tickets

[dapper sleet]

like on the website?

[next bramble]

That did it i assumed since i clicked my server and then the change text option that it would be that one but was fir another panel thx

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

The dashboard means the website, yes

[dapper sleet]

okay! ty i figured it out

[rustic gale]

Awesome

[dapper sleet]

i just have one more question, if someone opens a ticket, how do i access their messages, and how do i send messages to them?

[rustic gale]

A ticket is a channel just like any other Discord channel.

You read the messages like you read the messages in any Discord channel, and send messages like you send messages in any Discord channel.

[next bramble]

I’ve been messing with it but what do i need to put to get the msg to @ a role such as ADMIN

[dapper sleet]

but how do i access it? like the messages they send?

[next bramble]

You have to have a support team role or role with admin turned on j think

[dapper sleet]

i have that. i'm asking how to access their messages and send messages to those people who opened a ticket

[next bramble]

What? Either like a normal channel or dming

[dapper sleet]

a normal channel

and idk how to claim the ticket

[next bramble]

Do you have premium and you send messages like a normal channel unless you mean something else

[foggy storm]

thanks!

[iron night]

Gave +1 Rep to @rustic gale

[dapper sleet]

i don't have premium. i mean like what happens when someone opens a ticket and what do i have to do

[next bramble]

You have to have premium to claim a ticket

[dapper sleet]

oh? why?

[rustic gale]

Because the development team of Ticket Tool decided it should be a premium-exclusive feature

[rustic gale]

Use the /id command to find the ID mention of the role, then paste that into the ticket message

For example, <@&642118166243311646> is <@&642118166243311646>

[next bramble]

Oh ye got it after a few mind numbing mins

[rustic gale]

It should be here somewhere

For example, all those channels in my screenshot are tickets

[dapper sleet]

so the only thing i can do is buy premium

[rustic gale]

If you want to enable ticket claiming, yes

Ticket Tool is perfectly usable without claiming, though

[dapper sleet]

so if someone creates a ticket multiple people can talk in it?

[rustic gale]

By default, the users who can see a ticket are

• the ticket creator
• the server owner (this user can't be removed)
• users with the Administrator permission (they can't be removed)
• users with a support team role if you selected any
• users with an additional role if you selected any

By default, any user who can see a ticket can send messages in it.

[dapper sleet]

ahh okay! this answered my question, ty @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[frail sinew]

Is there an option to make the ticket panel sticky?

[cunning tide]

Hello how do we set up the ticket tool so that it autopings a specific role as well along with the person creating the ticket

[sour inlet]

How come my embed color isnt changing? its stuck on the default green

[next bramble]

{user} for person making ticket
{@role} for a role
^@role is case sensitive you can also use the role id I believe

[jade topaz]

For how long the transcriptions are saved ?

[muted ermine]

Why is not deleting

[rustic gale]

Try using the /debug command in that ticket

[rustic gale]

What do you mean by ticket panel and what do you mean by sticky

[rustic gale]

Include a role mention in the ticket message

[muted ermine]

What is this?

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

@cunning tide See above

[muted ermine]

Hey what is this?

[rustic gale]

Can you try giving the bot Administrator and testing again

[muted ermine]

Is the role or something?

Yep is deteled

[rustic gale]

So it was a permission issue

[muted ermine]

Huh?

[dusky tide]

Hello,

I want to ask if it is possible to build something similar like the Tickettool /help command?

Means: is it possible to build a "Documentation" Panel which does not really start any Ticket.
Just beeing a panel with Navigationbuttons or Dropdown to switch through pages.

[delicate furnace]

Probably not

Can I buy premium anually? Or only monthly?

Hey, is it possible to fix this so I can fix perms on the dashboard?

Maybe it is good?

https://tickettool.xyz/dashboard/serverID/configs#pc-menu/pc-permissions/pc-permission_support_opened

[rustic gale]

Not possible

[rustic gale]

Not possible currently. Discord hasn't implemented yearly subscriptions

[rustic gale]

Fix what?

What you showed is just informative text.

[delicate furnace]

Ah, I wonder why I saw annual in some kinc of image

[delicate furnace]

Like set perms on the dashhboard, does the iamge show some kind of error?

[leaden depot]

how can i do this poll?

How can I make this type of survey?

Help please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[uncut coral]

Hello, u would like to know what is the correct permission for :

Transcript failed to save to :envelope_with_arrow:│transcripts Transcript channel #:envelope_with_arrow:│transcripts missing permission

[gilded verge]

Hey, bot does not have permission to the transcript channel so he can't send

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

so the best is to check required permissions and add his role in transcript channel with: View Channel, Send Messages, Read Message History

[uncut coral]

@gilded verge thank you, i appreciate

[iron night]

Gave +1 Rep to @gilded verge

[arctic path]

How to do this?

[gilded verge]

just to be sure, you mean more than 1 button in the panel, right?

[arctic path]

yeah

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[arctic path]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[delicate furnace]

You can change on dashboard? Where?

[gilded verge]

nope, to change permissions you need to do that in your server settings -> roles

[delicate furnace]

Where's the image from then? It looks like it's from dashboard.

Yeah, I think bot role itself has no perms

But bot itself has a role with admin perms, in addition to the bot role. Would this work?

[gilded verge]

oh so you mean you invited him without perms (so without integration role) but then you added role with perms, right? yes it will work //I hope I understood you correctly 🤔

[lavish hatch]

idk if this is a bug or an auto responder but how do i remove it

[covert swallow]

Looks like you might have a tag set to reply to A, and cant see the embed for some reason, is your client up to date?

[lavish hatch]

how do i check that

[covert swallow]

Through whatever appstore you use (Apple Appstore or Google Playstore most likely)

[lavish hatch]

ah yes ofc

its updated, its probably a tag but how do i remove the tag

[covert swallow]

The custom commands portion of you dashboard

[lavish hatch]

umm whats the command to dashboard

[digital flame]

the website

[humble sequoia]

https://tickettool.xyz/manage-servers

[lavish hatch]

ohhh alr ill brb

[lavish hatch]

okay so im on the site,now where do i find this tag A

[covert swallow]

https://i.imgur.com/iaXBqp0.png

[dusky tide]

Thank you for your answer! 💪

[iron night]

Gave +1 Rep to @rustic gale

[fiery shell]

Can I change the color?

[humble sequoia]

━━ moved to ticket ━━

[zealous vault]

Do I need Tickettool Premium to create a Selection Menu?

[humble sequoia]

━━ moved to ticket ━━

[prisma void]

How I bay premium

[obtuse moon]

For some reason, the bot sends the ticket 2 hours late. What can I do?

[jade topaz]

How do i make the bot ping a role like support?

[rustic gale]

Is this a persistent problem? If so, #🎫│make-a-ticket and we'll take a look

[rustic gale]

Include a role mention in the message:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jade topaz]

I did try that but its a font so it doesnt @ it

It just does this

[obtuse moon]

nothing, i fixed. but thanks:))

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Nvm i done it!

[rustic gale]

Did you write @jolly ginkgo or did you write {@jolly ginkgo} including the braces
{}

[jade topaz]

I forgot to add the capital 😂

[balmy falcon]

Hey guys i have a question

[rustic gale]

Everyone has a question

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[balmy falcon]

I still have These old batlle Pass Things and i cant buy the pixel pass.

[distant osprey]

hi

can some of your support coms on vc

https://discord.gg/tickettool

you cant

[rustic gale]

We don't provide VC support. Consider making a ticket #🎫│make-a-ticket

What do you mean you want to get rid of it?

Disable the Two Step Ticket and Two Step Close switches in Panel Configs -> General

[long basalt]

Anybody have a link to a tutorial on how to set up the bot to work for verifying new members? Sorry, I know it’s a lame question that’s been asked before but I can’t seem to find an answer that works…

I’m just trying to set up the bot so newbs fill out a couple of questions in a verification channel, the ticket can then be viewed by mods / myself who can then dish out a role (if approved) so the newbs can enter the server properly.

[stoic falcon]

I have a quick question. I am trying to point a ticket to a user other than the one who originally opened it so the DM'ed transcript goes to this other user. Is this possible?

[warm warren]

Hi

You could help me with this?

I don't like that appears in a chat

[shrewd terrace]

🌙 how do you delete panels ?

[shrewd terrace]

🌙 it. Okay how do I get there 😭

🌙 I'm on mobile btw

[plain delta]

Hello I need help, my forms option is glitching and I don't know why

[warm warren]

Try put pc mode on your celphone

[plain delta]

As you can see sometimes it just glitches out and I don't know why, I didn't make any changes, it just randomly sends the right option and sometimes the form answer just gets erased

It should be a bug

[shrewd terrace]

🌙 I'm on app mode

🌙 like on the app, not Browser

[warm warren]

Whats your principal problem specifically

[plain delta]

The message is getting deleted in the middle of it, most likely a bug

[shrewd terrace]

🌙 okay so i figured it out

🌙 but i don't understand why i xant delete it. I'm literally the make of the server 😭

[warm warren]

The message of the close ticket or wich?

[shrewd terrace]

🌙 WAIT NVM IGNORE ME

[warm warren]

A obvius solution, but you could try go ina a pc

[shrewd terrace]

🌙 no o got it working

[warm warren]

Other problem go on, someone could help me? 😭

That appears to the people of my server that close a ticket

[plain delta]

this message appears when they create a ticket, they just need to click dismiss message

[cinder lava]

Hello, can i change the photo of the bot when im a premium ticket tool?

[plain delta]

Nop, unless you have a custom ticket tool bot, which I think they don't really support

[cinder lava]

thankss!

[molten harness]

how do i get past this

we definitely dont have 500 channels

[primal peak]

Is there a way to switch from Premium back to free?

[reef beacon]

is there a variable for tagging "support staff" when a ticket is open...without making a support role in discord itself?

[rustic gale]

Of course:

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[rustic gale]

Just re-send all the panels after the change, and give @pseudo glen admin for a bit while you clear old tickets

You will need to use commands instead of buttons in the old tickets

[primal peak]

Awesome! THanks for the assistance!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Sadly no. You can use the s!suggest command in #🤖│bot-spam to suggest it though

[reef beacon]

cool, thanks

[rustic gale]

Is that in a server called Gr------?

[zealous root]

I'm an admin, and trying to add users or roles to tickets is giving me this:

Failed to add Missing Permissions

Anyone know what might be the cause? This is new, and nothing has changed. Free user

[young elk]

im trying to verify myself and everytime after like 15minutes it just closes on itself what do i do?

[rustic gale]

That means the bot is missing permissions, not you.

[rustic gale]

Verify yourself where? Ticket Tool does not handle verification. Are you sure you're looking for help in the right place?

[zealous root]

Any idea which permissions? I adjusted some permissions, and I can now add users, but not roles

[rustic gale]

Try using the /debug command, that could help us figure out the missing permissions

[zealous root]

This help?

[gaunt plinth]

How can I make a person open one ticket and not be able to open my brother's ticket unless the first ticket is closed?

@rustic gale

[rustic gale]

The permission is Send Text-to Speech Messages

And it's because of this:

[zealous root]

That did it, never would've expected that to be involved, but nice work! Thanks ♥️

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

I have no idea what that means, sorry

Also please don't ping me, or other staff (it's against the rules), or anyone else (it's kinda rude)

[zealous root]

Was it ok that I replied to you..? Sorry if that wasn't ok

[rustic gale]

You were already talking to me, it's fine

[gaunt plinth]

How can I make a person not be able to open more than one ticket?

But he can open a second ticket if you close the first one

[rustic gale]

You could try setting the Global Ticket Limit to 1 (in Server Configs)

[gaunt plinth]

Where can I find it, can you give me a picture?

[dapper aurora]

How do you mark a ticket as resolved

[plain delta]

Hey lad, any fixes to my bug?

[plain delta]

Here

[rustic gale]

You're hitting the character limit, that's why

[gaunt plinth]

How can I make the bot give a mention rank?

The bot does not mention the rank

@rustic gale

[rustic gale]

Role mentions start with <@&

Note the &

User mentions start with <@ followed by the ID number, without an &

[gaunt plinth]

ok thx

[plain delta]

Is this new? Never had this problem before

And the responses were generally pretty long a few day ago

[rustic gale]

Did your server lose premium recently?

[plain delta]

It was never premium actually

So you guys lowered the threshold for non premium users?

[plain delta]

If I get premium will this get fixed or the general threshold was lowered?

[rustic gale]

The character limit hasn't been changed, no.

[plain delta]

Hmm so it should be a bug in the past update made

[rustic gale]

What may have changed is the way the content of variables is calculated against the character limit

[plain delta]

It’s weird since it doesn’t get even close to the character limit

Since the character limit is 4k and is glitching at around 200 characters.

Maybe a little more 300 - 400

If possible please ask to the team to take a look on this, i can provide more screenshots and testing if needed

[rustic gale]

The character limit without premium is 250

[plain delta]

Oh so it was lowered indeed.

Ok thanks

[rustic gale]

It wasn't lowered, it has always been 250

[plain delta]

Then it wasn’t working correctly haha

[rustic gale]

See the recent update in #📣│bot-news

[plain delta]

Not sure which part do you want me to see but all good, thanks for the help, now it makes sense

[iron night]

Gave +1 Rep to @rustic gale

[grave vapor]

Every time I try setting up, it says the application did not respond.

[rustic gale]

Probably a permission issue

Make sure the bot has View Channel and Send Messages in the channel

then use /debug to check for any other missing permissions

[molten harness]

yeah

[rustic gale]

That server does have pretty close to 500 channels

[covert delta]

How can I modify this text?

[regal goblet]

Not possible at the moment

[pastel atlas]

How do i add more options to the dropdown list, it says select panel but theres nothing there. it only works on one of them

[regal goblet]

Have you created the other panels already?

You need to create each panel first for it to link them to the main panel/dropdown

[jade topaz]

why my tickets are invisible and unusable

[scenic plinth]

No, thats a different bot called Sapphire, which has no relation to ticket tool. Well, official relation.

[foggy storm]

im trying to make a new panel and im a bit rusty but for some reason the panel message is being limited by some sort of text limit on the panel. its weird because i have other panels that are muchhh longer and so im confused on how to fix this issue so i can type the full panel message

[round wing]

hi guys, I've been having trouble pinging a specific role with the panel when a user creates a ticket

I've been using <@&role_id> system and so far it's been working correctly, but a couple days ago it just stopped working without me doing anything

any suggestions on what that could be? ty!

[frail island]

Hi

[rustic gale]

What do you mean it stopped working

[round wing]

nevermind this, I just opened a ticket and got it sorted, sorry!

[rustic gale]

Without premium, the character limit is 250

[pearl sleet]

HI

I need Arabic support

Can you help me?

[tacit bramble]

everytime i try to send my panel to my discord it says undefined or code 401. what am i doing wrong?

[jade topaz]

hello how can i create a ticket in different category and opens up in a different one specific only for tickets???? pls help me solve my problem

hi can someone help me whenever a member of my server tries to create a ticket it says it doesnt have the permission

i looked at the permissions and saw that it disabled add reactions and when i try turn it on it turns off after turning on even if i press save

[dim prawn]

Is there a way to clear claimed tickets? I want to reset them every month but I dont know how.

[toxic torrent]

Bonjour, comment on fait pour créer des tickets dans notre serveur ?

[winter ore]

how do you add more panels to one message?

[shrewd heron]

how to enable claiming?

[languid sigil]

Create your individual panels, then in your main panel which will show message etc go to Panel Settings > Panel and attach your panels

[winter ore]

thx

thanks @languid sigil

[iron night]

Gave +1 Rep to @languid sigil

[shrewd heron]

hello

[dim prawn]

Is there a way to clear claimed tickets? I want to reset them every month but I dont know how.

[shrewd heron]

hello

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[plain delta]

In the ticket dashboard you should be able to set the category that the ticket will be created, check the Category option

[plain delta]

Most likely the bot doesn’t have the permissions to create new channels, so make sure your ticket tool bot have the right permissions

View Channel
Manage Channels

[plain delta]

If you don’t have premium there’s a character limit of 250 inside the panel

[sick wing]

How do I claim tickets it just does not pop up and I'm confused

[plain delta]

Your server have ticket tool premium?

[sick wing]

No

[plain delta]

Claiming is a premium feature

[sick wing]

Ok thanks

[plain delta]

Np

[novel crest]

Hello, i buy Premium. I need another Version of Ticket Tool?

[covert swallow]

You dont need one but you can use the premium bot if you would like to. Below is a guide on how to invite and enable it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[novel crest]

Thx

Thank you

Thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[timid pendant]

hey i wounder if someone could help im try to edit the text so the bot show me what dropbox category was selected for ie logo to said ticket opened for a logo so on

[rustic gale]

Maybe you mean this

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

how to fix?

[lunar solar]

Panel configs —> Buttons —> Insert which button this is name —> Edit Button —> Enable

[jade topaz]

nvm, had to show button, tyyyy

[primal peak]

Is there a way to remove teh Premium Bot from the Server?

Good Morning all!

[rustic gale]

What do you mean by remove the premium bot

If you're using the premium bot and want to switch back to the primary bot, here's what you should do

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[primal peak]

I switched back to the Ticket Tool Free so I was trying to remove the intergration Ticket Tool Premium.

[rustic gale]

Just kick it from the server, in that case

[primal peak]

Thanks!

[solid stream]

You can actually make use of my new command /botswitcher

I just added it.

[primal peak]

I did do that based on the advice received here! You all are great!

[primal peak]

Once swithced is there a way to remove the premium interrgation from the server?

[solid stream]

Just kicking the premium bot should be enough to remove the premium integration.

[paper falcon]

qq

[plush goblet]

hello, how do i choose which section of the discord the tickets appear under?

[distant jasper]

Yea

[delicate furnace]

So this time will keep increasing if I vote every day?

Just triple checking

Or do I need to put new key each time it expires?

https://i.imgur.com/msA038N.png

(Accidently showed code)

[molten harness]

but we delete all the closed tickets

[gilded verge]

nope, time doesn't increment to the same key, so you'd have to use the command again to get the next key.
With each new key, the premium is combined, i.e. it increases by the number of days from the new key. However, you don't have to wait when the premium expires because you can add keys at any time ^^

[delicate furnace]

Oh, cool!

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[gilded verge]

Hey @plush goblet, if you mean category, then please check

[digital dragon]

Hello
Why when i trued to send a panel into a channel in my server it says undefined?

[gilded verge]

Hey, what's your panel id?

because you can use (for example) /panel 1 command on your channel ^^

[pearl sleet]

Hi

How make a new button of ✋?

[gilded verge]

Hey, new button? Please explain or give an example of what you mean ^^

[winter ore]

Missing thumbnail

[proud ibex]

اداره

[jade topaz]

Can I make shortcuts to commands like delete etc...?

[rustic gale]

Not really. You could use a secondary bot that sends the actual command when you send the shortcut

[jade topaz]

can you explain it to me

[rustic gale]

Explain what? How to use another bot? You would do best asking in that bot's support server.

There's lots of bots you could use for that purpose. Dyno, YAGPDB, Sapphire, more

How to make Ticket Tool respond to the other bot's messages?

[jade topaz]

ok thx

[rustic gale]

Include the other bot's ID here:

[jade topaz]

ok

[rustic gale]

@jade topaz see above

[jade topaz]

yes i see it thank you

[cosmic moth]

is it posible to make my server role to answer tickets that people open?

[jade topaz]

like add them to all tickets automatically?

[plush goblet]

thanks ser

[iron night]

Gave +1 Rep to @gilded verge

[spring vigil]

How can I claim the premium with the votes?

[solemn heath]

Can I also change the rights in the dropdown menu? For example, the team only has access to the support ticket, but not to the buy ticket, only the high team.

[cunning jay]

How do I make custom commands

Like I having trouble setting them up

[jade topaz]

whats ur issue

[cunning jay]

I have the role set up, the message is set up too, but when I do the command in my server, not comes up

Does it only work in tickets?

[jade topaz]

you're using tags, correct?

edit: i see they changed the name mb

can you send a screenshot of the command rq

[upper pelican]

does anyone know how i could make multiple buttons for one channel

[jade topaz]

Panel configs > create a "master panel" where you will put all of your panels you want (each button is a panel) > , create the panels you want, then go back to your master panel > panel tab > add each panel you want to add to the "Attached Panels" section (ss provided)

[jade topaz]

click on edit message

[jade topaz]

weird, and you just ran $roles in a channel that ticket tool has access to?

[cunning jay]

Tickettool has admin perms (ik it doesn't need but our server bot role does) and yes

[jade topaz]

Check if you have any Blacklisted Roles in your Server Configs

& also make sure you have the right bot enabled

like if you are on premium run /botswitcher and make sure its on premium and vice versa if you are using standard

[solemn heath]

?

[cunning jay]

I just synced the bot and double check perms and it is working now

Ty for the help

thanks @jade topaz

[iron night]

Gave +1 Rep to @ripe leaf

[jade topaz]

np

[jade topaz]

yes

[solemn heath]

Where ?

[jade topaz]

each ticket inside of your dropdown menu is a separate panel so you can configure the permissions for those seperately

& then you can just change permissions for those in the panel configs

[upper pelican]

So u can clone the panels and just changed the buttons and boom?

[cosmic moth]

i mean like how to make that not only i could read and text in peoples tickets but my friend could also

[rustic gale]

Give them a support team role

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[cosmic moth]

Thanks!

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Hi I need help

So I want to do so that like when a ticket gets closed, whoever opened it will recive a specific message.

My message would be asking if they got the support they needed. Then they could like choose between different emojis that would mean different stuff like "Good Support", "Bad Support", "Great Support"

And the message should be sent via DM's ofcourse

Help please?

[rustic gale]

This feature does not exist sadly

I believe it has been suggested before.

With premium, you can have the bot DM the user with a pre-specified message

But it doesn't include buttons, or feedback options of any kind

[jade topaz]

mmhm

Will it be added tho?

Also you can decide what the ticket name will be with premium right?

does anyone know why when i try to send an embed it says these here? i have premium and the bot has admin im not sure whats going on

[lean kayak]

I have a question, can a ticket create voice channels?

[proud ibex]

i know

[jade topaz]

@rustic gale

[jade topaz]

@mystic hound

[jade topaz]

@olive eagle

[steady mirage]

Good day!

I have a question about the bot, I translate it into Russian and I can't understand what is the difference between "Create Ticket" and "Claim Ticket". And also I can't find where "Claim Ticket" is used

[atomic solstice]

Create ticket is a button which users in your server can use to open a new ticket, where they can ask questions and your support team/mod team can answer.

Claim Ticket is used Inside the ticket itself and it is used for someone from your support team/mod team to claim a ticket as their own. This simply means that the bot sends a custom claim message saying which member of your support team claimed the ticket. It's a feature good for people support teams which deal with many tickets daily and this way members of your support team can show to the user and other support members that they are currently dealing with the ticket they claimed

[jade topaz]

this hex code is not working #2f3136 :((

[atomic solstice]

Where exactly are you trying to input the hex code? Ticket Message? Panel Message?

[jade topaz]

both sir

[steady mirage]

Good day!

The question arose, will the translation into other languages of the bot be implemented? So that all buttons and text are immediately translated into Russian, for example, and it was not necessary to translate each ticket manually.

[atomic solstice]

Does the server where you are trying this on have a Premium Subscription?

[jade topaz]

;-; no

[atomic solstice]

The editing of the color in the embed is a premium feature

[steady mirage]

Ty, and where can I find this button?

[atomic solstice]

It's a button which appears inside the ticket, once you enable the claiming feature in the dashboard

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[jade topaz]

oh i see ;-; ty

[iron night]

Gave +1 Rep to @atomic solstice

[jade topaz]

@atomic solstice why the command $claim not work

[atomic solstice]

The claiming feature is not enabled in the dashboard for that panel

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[jade topaz]

where is it ?

[jade topaz]

Is not here

[atomic solstice]

it's not in permissions, it's in the claiming category of the panel

[jade topaz]

How do I give it permissions?

@atomic solstice

[atomic solstice]

You have to go to the claiming category in the dashboard, like the first screeenshot above, second button from the bottom

[jade topaz]

Can you send me pictures?

[atomic solstice]

you sent it in your screenshot as well

just go to the dashboard, choose the panel, scroll down to the Advanced Settings and there click the claiming button

then the first option inside will be Enable Claiming

[jade topaz]

Done ?

[atomic solstice]

yes, now you have it enabled, and like the bot says you cannot claim a ticket you opened yourself, you can only claim tickets that other people opened

[torpid jacinth]

How do I enable discord members to be able to see the message history of the ticket they opened.?

[atomic solstice]

either enable the Read message history for members in the category that the bot opens tickets in, or go to the dashboard > select a panel > permissions and there in user opened permissions enable read message history

[jade topaz]

How can I open a ticket for someone, when I receive the ticket I want my name to appear like this
amstrdam-ticket0007 How

[atomic solstice]

You want all the tickets in your server to start with your name? Or do you want all the tickets to start with the name of the user who opened the ticket and then the ticket0000?

[torpid jacinth]

@atomic solstice here ?

oh sorry

[atomic solstice]

yes, in the ticket owner permissions

[jade topaz]

I want, in the case of a person who received a ticket, his name is printed with the ticket number, on the ticket room that he received

[atomic solstice]

if you want to change the name of the ticket when it's opened you have to go to the dashboard > select a panel > ticket. There you can customize the name in the Ticket Opened Channel Name part of the settings. you can use the variables there as well.

In your case that would be {ticket.user.name}-ticket{count}

[jade topaz]

I did that, and I received the ticket, but the name of the person who opened the ticket and the ticket number were printed?

[atomic solstice]

could you send a screenshot?

[jade topaz]

@atomic solstice The first time you click on Claim, the name of the ticket becomes the name of the one who opened it

I want the name of the ticket to be the name of the person who clicked on Claim

@atomic solstice

Just send me the code or write it like this " {ticket.user.name}-ticket{count}" , but read what I want exactly

[atomic solstice]

It's the same as before but instead of {ticket.user.name} you write {author.name}-ticket{count} in the Claim name part of the claiming category in the dashboard

[jade topaz]

Thx its work

[steady mirage]

Good day!

The question arose, will the translation into other languages of the bot be implemented? So that all buttons and text are immediately translated into Russian, for example, and it was not necessary to translate each ticket manually.

[safe gorge]

i need dashboard

[empty thorn]

I need big help

I need help with the bot

[thick badger]

How do i find my Panel ID?

[bitter solstice]

How do i fix this indefinitely for my servers users?

just upgraded

[jade topaz]

run /botswitcher to activate the premium bot

[jade topaz]

okay so what’s the problem here

[empty thorn]

I need help someone help me

Can someone answer me please

[jade topaz]

just ask your question

[scenic plinth]

You asked 4 times, and have yet to explain your issue.

[jade topaz]

does anyone know why when i try to send an embed it says these here? i have premium and the bot has admin im not sure whats going on.

[humble sequoia]

Solved in another channel.

[rustic gale]

Everyone here needs help, pal. They usually just ask the question instead of begging for help

[empty thorn]

No but I really need help

Still not getting helped

Worst customer service ever

@jade topaz not a question. The bot won't work

I have been messaging since 4pm and still not getting help

[jade topaz]

Saying the bot "doesn't work" is not asking for help. We have no clue what your issue is and complaining about the customer service is not going to get you help. I have already asked you what the issue is.

[empty thorn]

It would be better if I showed you

[jade topaz]

Then take a screenshot

[rustic gale]

They usually just ask the question describe the problem instead of complaining that they're not getting helped

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[rustic gale]

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@coral saffron

[uncut condor]

Hello, I wanna know how could I create a variable with the time when the user opened the ticket and the time when he closed the ticket to put on the transcript

[south topaz]

Check Time Variables here: https://docs.tickettool.xyz/dashboard/panel-configs/variables

[lone path]

Can you send the ticket open message thing into forms?

[brittle sinew]

how do you mass close tickets using tickettool?

oh nvm not possible

[shut bolt]

What do you mean by that?

[shut bolt]

You can use the /purge command if you are the server's owner

[lone path]

In these

[shut bolt]

I see, we don't provide support for Discord's Forums

[lone path]

Oh okay, thank you

[raw birch]

Would it be possible to send ephemeral messages as a response to interaction rather than create a channel?

Through ticket tool or would it require another bot?

[rustic gale]

Ticket Tool does not have that sort of functionality.

Personally i recommend @obtuse kraken

[raw birch]

Thank you, much appreciated!

[hardy shore]

is the bot down, it says application not responding

[rustic gale]

Probably a permission issue rather than downtime

[hardy shore]

yeah just saw

[rustic gale]

Try using the /debug command. Let me know when you've done so

[hardy shore]

i forgot to give it speaking perms sorry for wasting your time

[rustic gale]

No problem, we're here to help

[jade jetty]

Hello, can anyone help me

before when someone made a ticket all the text appeared, now not even half of it appears

[hot pilot]

Hello

is there a way to pings roles when someone open a ticket ?

Like ping @.admin @.suppurt in my server?

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[rustic gale]

@hot pilot read above

[hot pilot]

Thank u a lot❤️

[iron night]

Gave +1 Rep to @humble sequoia

[hot pilot]

how to put like # channel in the message

I tried everything i couldn't find it

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

See channel mention above @hot pilot

You can use Ticket Tool's /id command to find the ID

[hot pilot]

Thanks a lot❤️

[iron night]

Gave +1 Rep to @rustic gale

[drifting flint]

hi

when i use /setup on my server it says that the application did not respond

what shall i do?

howto fix it?

[opal cradle]

use the dashboard

its better in every possible way

[drifting flint]

i'll try ty

didnt work

[crystal smelt]

How can I add buttons like this?

ANyone plz?

[jade topaz]

Hello, a question
Can the deleted tickets be returned?

[jade topaz]

?

[worldly dune]

Can a user with only permission to add bots able to setup ticket bot in a server or do u need more access?

[opal cradle]

elaborate

[vital oriole]

It took forever to figure out, but I finally got all four panels set up and working correctly, @lament sandal... Tysm, for the support!🧡

Lmao

[worldly dune]

@opal cradle

[vital oriole]

You would clearly need more access, since you need to run commands, and you would need the bot to have different permissions that lets the bot access different things, as well

[worldly dune]

Okay thank you

[iron night]

Gave +1 Rep to @vital oriole

[jade topaz]

what

[vital oriole]

Lmao, don't know what that means, but I'm assuming that happens every time you help someone, although I don't know how the bot knows, lmfao

[brisk stump]

how make ticket panel like this

[jade topaz]

Hello, a question
Can the deleted tickets be returned?

[vital oriole]

You would need premium

[brisk stump]

ie with buttons only for premium and with drop-down menus for free?

[vital oriole]

Without premium, you can't change the smaller text at the bottom, and you can't and images to the inside of the embed

[jade topaz]

@vital oriole

[vital oriole]

You can have buttons for free

[brisk stump]

how

[vital oriole]

Since it doesn't look like there's a restore or backup feature, unless it's on the website, and if you haven't used it, then no, I'm pretty sure that they can't be restored

[vital oriole]

You use the website

Do /setup, then click on the dashboard link, where it says dashboard in blue

[brisk stump]

I don't understand how to make buttons. I understand how to make a drop down, but I don’t know how buttons

[vital oriole]

Please don't ping me again, @brisk stump

The next time you reply, turn the mention off

[vital oriole]

Do it on the website, it's a hell of a lot easier

You can edit the button, in the text on the button, and more

[opal cradle]

ill help u in a sec once i get on my pc

[jade topaz]

Can the deleted tickets be returned?

[brisk stump]

I WANT TO MAKE SOME BUTTONS

[opal cradle]

only the transcripts

[opal cradle]

make multiple panels and set up a multipanel

[vital oriole]

https://tickettool.xyz/

Use this freaking website

Stop yelling, damn

[brisk stump]

I KNEW ABOUT DASHBOARD

akos thank you

[vital oriole]

If you knew about the dashboard, then you should go on the dashboard, create a ticket, and then just scroll down to the buttons tab, and click that

That's literally how you edit buttons, and make buttons show up

Which I actually tried to tell you, earlier

There's no need to create multiple panels, either

[opal cradle]

there is

"multipanels"

[vital oriole]

I didn't create multiple panels, and I was still able to have a button on my ticket

[opal cradle]

one

he said "some" -> multiple => multipanel

[vital oriole]

The thing is, is that the multi panels is in pretty much the exact same area, when it comes to the different pieces that you're editing

[worldly dune]

okay

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vital oriole]

I'm surprised they didn't see that option, if that's what they were looking for

[opal cradle]

@brisk stump check out that embed sent by the bot

[vital oriole]

With what the embed is showing, wouldn't that just cause the multiple panels to show, as well as the buttons?

Since you're adding those panels to the first one?

[brisk stump]

thanks

[opal cradle]

if you attach multiple panels to one panel then all the buttons from the different panels will show on the main panel -> 1 panel, multiple buttons

[iron night]

Gave +1 Rep to @opal cradle

[vital oriole]

Okay, but I'm asking about the other panels

I was asking "wouldn't that just cause the multiple panels to show, as well as the buttons?"

[opal cradle]

no, only the buttons would show

[vital oriole]

Well, that's confusing as hell, to my over-analytical, american, autistic, OCD brain.... Lmao

[brisk stump]

is it possible to buy a subscription forever?

[vital oriole]

You mean like a one-time payment?...

I don't think so, lol

[jagged pulsar]

hey there how could i make my custom role named ticket team to be pinged when some one opens a ticket coz i am unable to find the option there in dash board kindly help me out

[waxen hare]

alguien me ayuda explicandome como puedo hacer para vender oro wow por aca?

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[scenic plinth]

Lea arriba.

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic plinth]

See above. Please one of the appropriate options according to the roles information in your ticket message. Make sure it is not in the embed portion.

[scenic plinth]

No, lifetime is not possible to purchase.

[brisk stump]

why the bot doesn't send any messages when a member opens a ticket

[lunar turret]

i cant type commands in this server

[rustic gale]

Do it in #🤖│bot-spam

[lunar turret]

i did

[rustic gale]

The ticket message may be broken. Try creating a ticket yourself and seeing if you get an error message

[warm mason]

Hi I am trying to enable my attach files permissions from Ticket tool, however the changes aren't reflecting on discord end

[rustic gale]

Which commands do you want to use

[lunar turret]

why
its commands
i should have access to them

[rustic gale]

No you shouldn't?

[lunar turret]

bruh dont tell me you need special roles to use commands

[warm mason]

Hi @rustic gale I am trying to enable my attach files permissions from Ticket tool, however the changes aren't reflecting on discord end

[lunar turret]

all i wanna do is suggest smth i dont wanna go through an application process

[rustic gale]

That's not a slash command

Use s!suggest

[lunar turret]

ok

[rustic gale]

Please don't ping staff for help. It's against the rules

I'm reading the channel, i saw your first message

[warm mason]

Sure

[rustic gale]

Try closing and reopening the ticket

Let me know if it works

[warm mason]

same issue still can't

[rustic gale]

Best to make a ticket. #premium-tickets

[warm mason]

sure

[brisk stump]

where to see error messages

[lament sandal]

You’re welcome!

[rustic gale]

In the channel with the panel message, when you press the Create Ticket button

[brisk stump]

there are no errors

[rustic gale]

Can you find your server's ID for me please

If you don't know it, you can find it with the /id command

[brisk stump]

1037481064643436544

[noble scarab]

Hey,

I usually buy OTP for bots,

Does this bot currently have this & is there any plans for this to be a thing?

[rustic gale]

What do you mean by OTP

[rustic gale]

Best to #🎫│make-a-ticket

When you're there, send an invite to your server

[noble scarab]

One time purchase,

Sorry, my bad

.

also,

Another question,

Say 5 people have made tickets during testing phase,

Can I reset the ticket numbers?

I.e. restart at 0001

[muted thistle]

I just got premium from discord but it say its on the free plan

[rustic gale]

No such thing sadly

[noble scarab]

sadge

[rustic gale]

Of course. Use the Set Count button in the dashboard

[rustic gale]

Press the Sync button, it should update

[noble scarab]

tysm 😗

[muted thistle]

thank you 🙂

[iron night]

Gave +1 Rep to @rustic gale

[empty thorn]

I need help with the bot, it's not a question

Please help

[rustic gale]

Sure, what do you need help with

[empty thorn]

The bot

[rustic gale]

Please don't waste my time, pal

[empty thorn]

I'm not

Can I send you a screen shot

Please

[rustic gale]

Me in DMs? No. You should be able to post the screenshot here

Or #🎫│make-a-ticket and send it there if not

[solemn pagoda]

How do I get notification roles?

I found them, nevermind

[jovial breach]

Halo

[rustic gale]

Close what?

Is that in your own server?

Make sure those commands aren't disabled

Make sure you're using them in a channel that is actually a ticket

Also, if you tried deleting a ticket and ended up with an empty channel, that means you may have enabled Server Storage

In that case, disable Server Storage and delete the channel as normal

[delicate furnace]

Hey, can I make these depend of the count of open tickets, and not total tickets made? https://i.imgur.com/Bp9QUMO.png

Like the numbers after ticket-

[void walrus]

ticket-0006

[solemn heath]

how do i activate premium status

[rustic gale]

There's no such feature. You can use the s!suggest command in #🤖│bot-spam to make that suggestion, though

[rustic gale]

Depends on how you obtained premium

[heady geyser]

Hi! Can someone let me know how we can also have the delete button?

[leaden rose]

My ticket channels are going to the top of the list under a new "Suggested" category. Anyone know how to revert this?

[humble sequoia]

Button Options

Enable Button
Hide or show the button

Emoji
Select an emoji to show on the button
You can either select one or use a valid Emoji ID

Button Text
Edit the text that's shown on the button

Button Color
Select one of four colors for the button. Grey, Green, Red, Blue.

Support Team Only
Enable this to only let your support team click that button

Allowed and disabled roles
Edit what roles can use or not use this button

$buttonoptions

[shut bolt]

@heady geyser enable the Delete button on your panel configs > Buttons > Delete

[shut bolt]

That's not a category in essence, that shows up when you have disabled the Show All Channels feature, it's just a Discord thing that suggests which channels you should add to your list, you can click on the little :X: on the top corner and it will close

[heady geyser]

Thank you so much! It worked :)

Can you also please help me figure out why the tickets are not being moved to the closed category after being closed?

[shut bolt]

Does the bot show any error when it answers to you using the Close button?

[heady geyser]

Aside from the changing of channel names (because I opened a closed ticket for testing), there doesn't seem to be any issue

[shut bolt]

How many channels do you have on the logs and archive category?

[heady geyser]

a looot like 20 😅

[shut bolt]

Only 20?

Asking cause

Discord has a 50 channel limit

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[heady geyser]

yup

oohhh hmm that's really weird. it used to transfer before so i was confused too 😭

[shut bolt]

Then please check the permissions of the bot in that category are appropriate for it to move the channel to the category

[heady geyser]

OH MAKES SENSE! thank you soooo much 🙇🏼‍♂️

[leaden rose]

The thing is the tickets are disappearing. I ONLY see it suggested, and not under my support category. If I click the X, it is just gone, and nowhere to be found. Hmm strange lol

[shut bolt]

[shut bolt]

Use this option on the top of your server

And click on Follow Category

For the category your tickets are created on

You could also make it show all channels if you had prefer

[leaden rose]

ok thx. That feature just popped into my discord, confused the hell out of me lol

[shut bolt]

No worries, it happens :)

[shut bolt]

You can click this when you right click on your server

And that will help you to show all channels

[gilded verge]

@gentle sail, are you there? 😅
If you still need transcript, please enable these options and let me know:

//I don't see an answer so it's probably fine, in that case i'm sorry for ping

[jade topaz]

Hi! Anyone knows how to stop new tickets from mentioning certain roles?

[gilded verge]

Hey, just remove the ping from the message.
For example from Ticket Message

[nimble pawn]

Visit the dashboard for the bot, there you can edit the panel of the ticket to mention certain roles

[jade topaz]

I'm still unclear! Is there a setting for this on the website? 😮

[gilded verge]

yup, Panel Configs->Ticket->Edit Ticket Message->here you can remove ping

[jade topaz]

Mine's already empty but it always tag the admins like this:

[gilded verge]

please make sure you have selected the correct panel
my example:

[jade topaz]

It's my only panel 🥲

OH i found the issue!

[gilded verge]

oh? what was there? 😮

[jade topaz]

the last one i think

[gilded verge]

righttt... this is thread, and that's why, im sorry but i didn't know how thread works 😅

[jade topaz]

no issues!

[storm patio]

I have a problem the bot keeps saying the application did not respond

[jade topaz]

tho it would be nice to select which staff they mention

[gilded verge]

on your server please run /debug and send link from bot ^^

[storm patio]

i did debug it says the same thing

[gilded verge]

from what I remember in the threads in the message you have to ping otherwise it won't add them to the ticket, Discord did it this way and we can't change it 🤔
wait

[gilded verge]

it's because bot doesn't have permission to send message on this channel in your server

[gilded verge]

@jade topaz, but you can disable this auto add team to thread option and in Ticket Message you can add mentions, could you try it, please?

[storm patio]

Thx bro its fixed

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

oh brilliant! gotcha

[jade topaz]

thank you btw

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Could you do so that a ticket closes in a specified amount of time?

For example I want my tickets to be closed in a matter of 2-3 hours in my server. Is that possible?

[rustic gale]

Yes, automation is a premium feature

[jade topaz]

K

[humble sequoia]

Automation Feature <:beta1:1022173658610946182><:beta2:1022173656492810340>

Automation is now in it's ALPHA TESTING PHASE. Things might work unexpectedly or not at all.

__Note__

Automation will run for a maximum of 7 days or until the ticket is closed, afterwards it will stop checking

Types of Automation

[Watcher] Check for message ► Checks for a message in a certain time frame.
[Trigger] Ticket Closed ► Executes action when the ticket is closed.
[Trigger] Ticket Re-Opened ► Executes action when the ticket is re-opened.
[Trigger] Ticket Created ►Executes action when the ticket is created.
[Trigger] Ticket Owner left Server ► Executes action when ticket owner leaves the server.
[Trigger] Close Ask Message ► Executes action when the Close Ask Message is sent.

[Trigger] Automation

All [Trigger] Type automations simply run the action. A delay can be added.

[Watcher] Automation

The [Watcher] Type automation is a bit more complex.

1. Either check if a message IS found or is NOT found
2. Check for messages from Support Team | Ticket Owner | Everyone
3. Check for a specified time (number in seconds)
4. Either check Once and stop or check until stopped
   ► If Until Stopped is selected, switch between Continue timer and restart timer
5. Select the action that should be executed
   ► If "Send Custom Command" is selected, you can select a custom command to be sent
   (6.) If Until Stopped is selected, switch between Keep Checking and Stop Checking

Automation Command

Automation can be stopped, by running the /automation stop command inside the ticket you want it to stop in.
Restart it with /automation start

[crystal smelt]

When I try to ping a role, it says undefined. Does anyone know what should i do?

[solid stream]

Role ping is <@&123...>

[delicate furnace]

https://i.imgur.com/sJGecsn.png

I have premium? And limits?

[languid pasture]

Limit of tickets open per panel is diff setting

It limits the amount of tickets 1 user can have open, not that the server can have

[delicate furnace]

Oh

[delicate furnace]

Where cna I change it?

[languid pasture]

In dashboard under panel general settings iirc

[rustic gale]

Panel Configs -> Limits

[stiff ginkgo]

Help me.

how can change the time to date

for example ticket-0001 to ticket 02/15/21

[limber hatch]

Hello, was there a change in the welcome message for tickets?

this is what it used to look like, and what it was before.

this is what it looks like now

[queen pagoda]

Good day folks. A couple questions:

1. I see the 5-question limit for forms is a discord thing, is there a way to have mulitple forms on a ticket as a work-around?
2. Is the length of questions also a discord limitation or is it possible to increase that in any way?

[signal hollow]

Hey all. Free user here. Is it possible to have the ticket channels moved to a private category automatically when we close them?

We would like to close the channels and retain them but keep them private in case we need to refer to them in the future.

Please tag me here so I get the notification.

[ocean zephyr]

Can I have a help

[ocean zephyr]

$rename 02/15/21

[pulsar nimbus]

how to make like this

[flat valley]

??

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[severe path]

@pulsar nimbus ^

[rigid sage]

كيف ؟

why>

?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[severe path]

^

[severe path]

Please only write in english

[rigid sage]

How do I do the same

[severe path]

You can only have one form and the length of the questions is also a discord limitation

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[severe path]

^

[severe path]

what's the different?

[rigid sage]

thx

[severe path]

Try to reload the page or use a other browser

[rigid sage]

Form Options?

[flat valley]

??

[limber hatch]

now it cuts out, like if there was a character limit when actually sending the message

[eternal marlin]

hello

can i make it so that a message is sent into a ticket from the bot so that the people answering know what the enquiry is

[queen pagoda]

Thank you

[jade topaz]

Hello, I got some tickets made, and Some the person who made the ticket is able to see the ticket fine, but all of my other members can also see the ticket. How do I fix this?

[humble sequoia]

━━ moved to ticket ━━

[noble acorn]

Set the moderator roles

[wise ridge]

is the bot down when i try to set it up it says application isnt responding

[rustic gale]

Probably a permission issue. Try the /debug command

[rustic gale]

How do you tell all of your other members can also see the ticket?

[wise ridge]

Still saying the application didn’t respond

[gilded verge]

in the channel settings add permission view channel for his role and it will work

[jade topaz]

Its fixed btw

[jade topaz]

how do i make it so more than one ticket can be opened at once for the pane?

[rustic gale]

You set limits up in Panel Configs -> Limits

The default number of tickets open per user is 1, you can raise it

[crude palm]

The everyone role as well as other can see how that the tickets are open but can't actually read the channel. How do i make it so they can't see the new tickets

[rustic gale]

Are you testing using Discord's “View as Role” feature?

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Feb 15, 2023, 3:29 AM

[rustic gale]

Because... don't. See above

[hardy crater]

Do tickets auto delete after a period of time?

[rustic gale]

No they shouldn't, no

Unless you've set up automation for it

[hardy crater]

Got it. So any deleted would hypothetically be deleted by the user if not by admin?

[rustic gale]

You should probably check your server's audit log.

Filter by the delete channel action

[hardy crater]

That’ll say who deleted?

[hardy crater]

Got it. Thanks! How do I access the log?

[iron night]

Gave +1 Rep to @rustic gale

[cold rover]

Starting today the bot's $new (message here) to create a ticket seems to be limiting the message being shown on the ticket.
Is there a way to fix that?

[jade topaz]

is this part of the bot feature O_O

[terse brook]

nitro emoji still cant work right ?

[twilit pollen]

Hello, anyone can help me please ?

[jade topaz]

My transcript says invalid request?

[quick lintel]

Does @pseudo glen have this option?
for example: if click on number 1 i will get auto ping the bot telling me what to do before i create a ticket.

Like i set up the texts etc...

[pale pilot]

something like in #📌│automated-support ? No, that's not possible with ticket tool

[quick lintel]

Ye like #📌│automated-support, how can I get it then?

[pale pilot]

it's the sapphire bot. If you need help on that, they have a great support server as well to help you out

[quick lintel]

Appreciate it

[ocean zephyr]

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[midnight bear]

#1075422582691614740

[rustic gale]

How are you accessing it?

[jade topaz]

By clicking the link

[rustic gale]

The bot should be able to use any emoji as long as it's from a server that the bot is in.

[rustic gale]

That's @iron night, a different bot not related to Ticket Tool

[rustic gale]

Best to #🎫│make-a-ticket about this so we can take a closer look.

[devout mulch]

Anyone knows how to change the bot picture ?

[rustic gale]

Not possible currently

That's unfortunate

[hollow valley]

how i do this

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

Hi. How do I make the ticket ping a role upon opening?

I started using this amazing bot today as it is much more secure. But I'd like it to ping people when it opens.

[rustic gale]

here's how:

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[winged kayak]

any quick command to prevent a specific user from creating more tickets?

[rustic gale]

Sadly no

Manually give them a blacklisted role

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[winged kayak]

aight

[safe lava]

Hello! How do I grant a user dashboard access?

[hardy crater]

It simply shows that TIcketTool deleted the tickets. Does this mean it auto-deleted? Where are the settings to fix this?

[desert zealot]

Server config on the left -> General Options -> Add the role under Dashboard roles

[safe lava]

Thank you!!

[iron night]

Gave +1 Rep to @desert zealot

[rustic gale]

Tickets aren't set up to automatically be deleted.

[hardy crater]

Okay...must have been the user.

[rustic gale]

Unless you actually set up automation for it

But you can't set up automation without premium anyway

If it says the bot deleted the ticket, it could have been a user who pressed the Delete button

(or a user who pressed the Close button, if you have two-step ticket disabled)

You can enable logs for this kind of action.

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[alpine delta]

/mf bottrades amount:5

[neon spire]

Hello, I would like to know if there is a variable to display the person who closed the ticket for example in the Transcript?

[rustic gale]

Not really. It depends on the action, but that variable doesn't work for the transcript message, no.

[delicate furnace]

Hey, is there a way to have confirmation before closing tickets?

[rustic gale]

Of course, head to Panel Configs -> General and make sure Two Step Close is enabled

[midnight bear]

#1075549922880925716

[midnight bear]

I need a response as soon as possible

[scenic plinth]

Well, unfortunately telling us here does not hurry support up. You need to wait like everyone else.

[coral blade]

So I invited the bot to our server, and I have it set to make tickets within a text catergory and yet it still doesn't create it in there and does it in it's own group

[shut bolt]

Verify the bot has accurate permissions on that category, otherwise it won't be able to create them there

[coral blade]

Can I make it an admin?

[shut bolt]

You can grant it administrator permissions, but, it isn't needed, you can manually set overrides for the category's permissions

[coral blade]

How do we give it admin?

[shut bolt]

I insist this isn't needed. On your server's roles, you head to the role created by the bot for itself and mark as the Administrator permission, last permission on the list

[coral blade]

Thank you

[iron night]

Gave +1 Rep to @shut bolt

[marsh oar]

how can i add multiple buttons to the ticket system

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[graceful halo]

How can i take **Ticket close ** permission from everyone????

[humble sequoia]

Buttons

Buttons within Discord can have multiple functions and are used to control your tickets. With Ticket Tool, you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

With the Panel Config V2 Editor, buttons don't have their own place anymore. Now buttons can be found under the message settings for each message that has a button!

Example: The Close and Claim Buttons are on the Ticket Message. Therefore, you can edit the buttons under Ticket > Edit Ticket Message. The buttons are below the message editor.

[distant osprey]

can someone check ticket

[glass marten]

How do I set up tickets to ping staff roles when it opens?

I have roles set for staff roles but I cant figure out how to make it ping them when a ticket opens

[nimble pawn]

Anyone know how to give mental support

[scenic plinth]

We are not a mental health server, so no idea.

[nimble pawn]

😔

[desert zealot]

Go to your Panel section, scroll down to the bottom, click Edit Ticket Message, then add the roles ID like this {roleid} Can add as many as you'd like one after another.

Example: https://i.imgur.com/rBZgirc.png

Bare in mind you need to do this per panel

[winged narwhal]

when i send the ticket to channel it does show this, instead it shows the default one.

[scenic plinth]

I do apologize for not seeing this sooner!

What are you trying to send?

[winged narwhal]

this ticket

i made it and saved it but it wont show it

[scenic plinth]

You mean your panel message, or the message that appears when you open the ticket?

[winged narwhal]

idk

but but when i send a ticket to a channel it shows a default settings

[scenic plinth]

You seem to be trying to modify the ticket message, the message the appears when a ticket is opened, which meaning default settings will apply for the message you are trying to send. Try configuring the panel message:

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[jade topaz]

I invited the bot to my server, I created a category and created the channel. The ticket button came, but when I open a ticket and say close, it does not close immediately. It asks if I should delete the channel. I want it to close immediately when the close button is clicked.

I would appreciate if you tag me when you help me

[robust sandal]

Panel ayarlarında iki adımlı bilet seçeneğini devre dışı bırakın, bu 3 düğmeyi gösteren mesajı kaldıracaktır.

English (en) → Turkish (tr)

Genel Seçenekler -> İki adımlı bilet

English (en) → Turkish (tr)

[jade topaz]

where exactly do i click

to the button

[scenic plinth]

general

[jade topaz]

it asks me to delete the channel

[scenic plinth]

Did you disable the two step ticket option on the general tab of the dashboard and try on a new ticket?

[jade topaz]

If I send you the server link and give you an administrator role, wouldn't it be better if you come and help us?

[jade topaz]

yes

[scenic plinth]

I cannot do that, no. Sorry.

[jade topaz]

do i have to start all over

[scenic plinth]

Resend the panel and try a new ticket again. Make sure your settings are saved.

[jade topaz]

is it this way

[scenic plinth]

You disabled two step close, not two step ticket. On the right side of your screen where the button appears green, click it so it appears red, save your settings, and try a new ticket.

[jade topaz]

okey ?

[scenic plinth]

Ok, now ensure those settings are saved, and create a new ticket, and try closing it.

[jade topaz]

opened tickets go to the top, how can I bring it to the bottom of the ticket opening section @scenic plinth

[robust sandal]

Kontrol panelindeki kategori düğmesine bakın.

English (en) → Turkish (tr)

[jade topaz]

I want to give an auto role to those who open a ticket, how do I do it?

[robust sandal]

Ne yazık ki, bu premium bir seçenek. Premium'a yükseltirseniz, bu ayarı pano ayarlarınızdaki bilet kategorisi seçeneği altında yapılandırabilirsiniz.

English (en) → Turkish (tr)

[jade topaz]

i love you, you helped a lot

we thank you

[robust sandal]

Sorun değil

English (en) → Turkish (tr)

[grizzled lantern]

heyy it says claiming is disabled but its enabled. anyone know why this might be the case

[scenic plinth]

You dont have premium.

[jade topaz]

When I open a ticket, I want it to tag the support role, how do I do it?

[jade topaz]

yaptım

[potent lichen]

Is there a Option to change the Picture of the Bot or delete the description, when you have premium?

[slender minnow]

Not at the moment, but it is a planned feature

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@jade topaz refer above ^

you need to add the variable in the ticket message

[potent lichen]

Thanks❤️

[lusty hatch]

does anyone know the variable for the ticket channel having the member name, ie <ticket-"username" instead of the ticket number?

[rustic gale]

{ticket.user.name}

[lusty hatch]

Thank you!

[iron night]

Gave +1 Rep to @rustic gale