🆘│community-support

[graceful eagle]

I do not know. I'm sorry, I'm a beginner

[atomic trail]

how do i make is so that i can see what a person has put in for a form? Bc rn i cant see what they have wrote down in the form

[jade topaz]

go to the forms button and there's an option

[languid pasture]

You can also have the starting message in a ticket include the form response variables automatically

[jade topaz]

Why is my transcript url not working

[gilded verge]

you have an open ticket, please wait there

[jade topaz]

Ok

[jade topaz]

Hi

Anyone here?

@lunar solar

O come on

[languid pasture]

@jade topaz What do you need help with

Send your question or concern and someone will respond, no need to wait for someone to come

[jade topaz]

How to use {create.form.x}

[gilded verge]

you have an open ticket, to avoid confusion, please ask for help on one channel - if you ask for help here, please close your ticket

[jade topaz]

I closed it, now can you help me?

Pls

[gilded verge]

you need to replace x with the question number, like this:

[jade topaz]

Thx

[iron night]

Gave +1 Rep to @gilded verge

[elfin haven]

What is the matter through which I can add another person to the tiktok I am in?

@jolly ginkgo team

@fallow ingot

._.

@gilded verge any one help me

[gilded verge]

no, you need to wait without pings, rule 4 on #📂│information please

[elfin haven]

._.

so no help okey thx

[gilded verge]

you're on ticket tool server, this isn't tiktok

[elfin haven]

ticket

ya i know

[gilded verge]

/add - to add user to ticket
/remove - to remove user from ticket

[chilly pasture]

What permissions do i need to manage the dashboard? I have everything but it doesnt show up on https://tickettool.xyz/manage-servers/

[rustic gale]

Administrator

Or a dashboard role

[chilly pasture]

ah okay. Thanks

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 2, 2023, 5:20 PM

[bleak terrace]

Это что шутка такая ?)

что происходит

[gilded verge]

вы находитесь на сервере поддержки бота Ticket Tool, у вас есть проблемы с ботом?

[gleaming sonnet]

Is there a max # of questions we can include in a Form?

I can't seem to do more than 5...

[gilded verge]

from what I know, you can't have more than 5 questions in forms because that's the discord limit

[warped summit]

Отлично

Русская поддержка) есть вопрос

[fervent delta]

السلام عليكم

[warped summit]

После закрытия тикета он не перемещается в категорию закрытых хотя все настройки установлены

[fervent delta]

في احد هون

[warped summit]

Если об этой проблеме не знают сообщите разработчикам

[warped summit]

after closing tickets are not transferred to the category of closed tickets

[gilded verge]

категории имеют ограничение, это 50 каналов, поэтому если их больше, бот их туда не переместит

[warped summit]

Прошу обратить внимание на развернутую категорию «Закрытые обращения» и до конца пролистанную страницу

Там ничего нет

[gilded verge]

вполне возможно, что у бота нет разрешений и поэтому он не может перемещать каналы в эту категорию 🤔

[warped summit]

Секундочку сейчас проверим

[gilded verge]

Хорошо, теперь я вижу, что вы дали ему права администратора, поэтому он должен работать без проблем. но если у него не было этого права раньше, значит, ему чего-то не хватает

[warped summit]

Ого:) да вы всевидящий! Теперь все работает! Спасибо

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

Я рад, что смог помочь, но стоит взглянуть выше, здесь требуются разрешения

[warped summit]

Я рассматривал этот вариант что у бота нет прав) но раньше роль ботов нельзя было редактировать они запрашивали все разрешения перед приглашением на сервер

Все включено

[gilded verge]

при приглашении его на сервер у бота есть только несколько основных разрешений для работы без проблем 😳

ему все не нужны, только те что нужны как на скриншоте ^^

[warped summit]

Еще не привык к новому дискорду) все по новому и как-то необычно брат подарил айфон что-ж выкидывать что-ли) а тут какой нибудь bluecord не установишь с отмотаной версией дискорда только официальную сборку из appstore

Потихоньку по маленьку думаю освоюсь за последнее время дискорд сильно изменился)

Спасибо за помощь!)

P.s. Нигде еще не видел такую отзывчивую команду поддержки на крупных серверах ботов тем более рускоязычную❤️❤️

Спасибо

[gilded verge]

все будет хорошо ^^, но я не знаю кто вам сказал добавить боту все права так как это не требуется, так что если хотите ясности и прозрачности добавляйте бота заново - вам не обязательно его удалять из сервер, если вы снова пригласите его на сервер (когда он уже там) то все его разрешения будут обновлены до новых

Конечно, мы стараемся помочь пользователям как можно лучше ^^

[warped summit]

Сразу видно кто старается)

[warped summit]

• Эй! Кто нибудь дайте этому парню повышение

[gilded verge]

а, забыл самое главное... если вы снова приглашаете бота, не давайте ему права администратора, потому что это не требуется, а после приглашения, в категории закрытых тикетов, добавьте его права: View Channel, Send Messages, Read Message History
и тогда он сможет передавать туда билеты без прав администратора ^^

[warped summit]

Я понял, спасибо)❤️

Кстати вопрос, у вас часто тут появляются вопросы от русскоязычной аудитории?

[gilded verge]

это общий вопрос, не относящийся к помощи Ticket Tooll, так что давайте перейдем к каналу #💬│gen-chat-multilingual ^^

[fervent delta]

How do I solve this problem

[gilded verge]

you have an open ticket and you need to be patient, or to avoid confusion, ask for help on one channel - if you ask for help here, please close your ticket

[fervent delta]

Thanks I will get drunk

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

I'm sorry but I don't understand what is written in this error,
also, please read rule 4 on #📂│information

[fervent delta]

This is what happens

@gilded verge

[gilded verge]

why are you still pinging me after the warning? 😕

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

please make sure the bot has required permissions and permissions in the channel: View Channel, Send Messages, Read Message History

[fervent delta]

Thanks

[faint sonnet]

Sub due, want to pay

[topaz wagon]

How do I make a claim@fervent delta

[rustic gale]

Subscriptions are renewed automatically unless your payment method fails, are you having issues?

[rustic gale]

Claiming is a premium-only feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[humble sequoia]

━━ moved to ticket ━━

[novel gyro]

Does premium remove the minimum word count?

[gilded verge]

in premium there is more than removing the limit but the answer to your question is: yes it removes the limit ^^

[novel gyro]

Alright, will you guys ever be adding the feature of changing the bots avatar on the premium plan?

[gilded verge]

oh you mean whitelabel, yes, this is planned

[novel gyro]

Awesome, thanks for your help.

[echo basin]

hiii, how do you give permission to whoever opens a ticket can send images?

[gilded verge]

oh, ghost ping here, understood 🙂
please go to Panel Configs->Permissions->Edit opened Ticket Owner Permissions->add Attach Files to ✅

[echo basin]

sorry😭 but thank you so much !! ❤️

[iron night]

Gave +1 Rep to @gilded verge

[silver knoll]

how do i edit the ticket channel to put the user instead of ticket count

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1675434006:R>
<t:{!time?m=-43200}:R> ➞ <t:1675347606:R>
<t:{!time}:R> ➞ <t:1675390806:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

please check these both messages from Ticket Tool ^^

[novel gyro]

How can I mention roles in embeds?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[clever plover]

Is there a way to have multiple buttons on a ticket which each button sends a different message?

for example this ticket button says 'PC LFG' but can I have two others, which one says 'PS LFG' and another 'XBOX LFG'?

The reason I ask is because in the ticket it tags 'pc lfg' role and is visible to those with 'pc lfg' role but obviously wouldn't pertain if looking for 'ps lfg'

[rustic gale]

Of course. You create three panels and then bundle them together as a multipanel

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

Hi

Any one here????

[quiet tartan]

Hi everyone
If I want the bot to use another bot's slash command like /user add ...
I've tried typing in the command but it doesn't work it just typing normal text
how can it be done?

[fringe stag]

hello there, is there any problem for the transcript link now? once i open the previous link it is invalid request....
i can't open the whole converstaion from transcript..
Thank you!

[jade topaz]

Anyone has a hack way maybe via API to pull closed tickets to Zendesk Ticketing for analytics?

[jade topaz]

is there a way to ping a role when a ticket is created

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic plinth]

For it to to ping the role (red dot notification) it needs to be in the Ticket Message not the embed portion.

[scenic plinth]

I have no idea why you are asking for ¨hacks¨, but there is no public API for ticket tool, let alone there is no connection with whatever ¨Zendesk Ticketing¨ is, so no, not possible through ticket tool.

[scenic plinth]

This means likely the transcript file was deleted, which essentially makes it dead, which is why you are getting the ¨invalid request¨ returned when trying to open it. There is not a way to recover that as we do not store transcripts. (Transcript message from wherever it was stored is no longer valid and was deleted.)

[scenic plinth]

Unfortunately bots cant trigger other bots slash commands, which is why it returns as a text command.

[icy sinew]

How can I edit my ticket messages

[autumn oriole]

What kind?

You mean inside ticket created message?

@icy sinew

[icy sinew]

Ye

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[autumn oriole]

@icy sinew

[icy sinew]

Ok thank

[sullen basin]

so whenever someone tries to open a ticket this pops up-

[mighty lynx]

Hello

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@sullen basin, It looks like the bot doesn't have the required permissions, please check

[green sail]

Is there a way to auto close tickets when members don’t reply in a timely manner 🙂

[humble sequoia]

━━ moved to ticket ━━

[lament plover]

hi, can i hide an inactive ticket

[jade topaz]

Help me

[gilded verge]

you have an open ticket so wait patiently for an answer there, to avoid confusion, please ask for help on one channel - if you want help here, please close your ticket

[jade topaz]

does any1 know how to create a 'ticket ban' role that when assigned to a user, they cant open tickets anymore

[gilded verge]

Panel Configs->Buttons->Edit Create Ticket->set this role to Disabled Roles ^^

[jade topaz]

tysm, would this also work for forum tickets tho?

[gilded verge]

but you mean forum channels on discord or forms like on dashboard? //just to be sure

[jade topaz]

like on the dasboard

[gilded verge]

so answer is yes ^^

[jade topaz]

great thanks!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[dry holly]

what should I do so that roles can manage tickets, other than the founder?

My team does not see the tickets even though I followed the procedure

In support team roles I assigned the roles and they don't see the tickets

[rustic gale]

Permission changes in the dashboard are not automatically applied to old tickets.

You should close and reopen them. That will refresh the permissions

[static lotus]

How do I disable the function to delete channels after closing?

[dry holly]

thank 👍🏻

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Please clarify

[static lotus]

I don't want my ticket to be deleted after it's finalized, how can I block this?

[rustic gale]

Are they being deleted automatically and you want to disable this?

Or do you want to disable the Delete button so they can't be manually deleted?

[static lotus]

Yes

[dense kelp]

hey, i would like for only the admins to be able to close open tickets...not the ticket creator user. Is that an option?

I have this setting but users are still able to close their open tickets

[gilded verge]

Hey, but this settings is for command, not button, so please go to Panel Configs->Buttons->Edit Close Ticket->here you can enable Support Team Only

[static lotus]

My tickets are being automatically deleted. I want to turn this off, is there any way I can do this?

[gilded verge]

you have an open ticket so wait patiently for an answer there, to avoid confusion, please ask for help on one channel - if you want help here, please close your ticket

[dense kelp]

this was it, thank you so much!!

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

im glad i could help ^^

[dense kelp]

thank you

[dense kelp]

how do i up your rep?! lol

[gilded verge]

please... only one time, not more..

[jade topaz]

anyone here know how to get the topic popup thing to come up when you open a ticket ...similar to how it works on this server

[dense kelp]

ah ok, but you deserve more

[gilded verge]

this is reputation system with this two words as you said, on #🤖│bot-spam you can check your reputation points or another user, so there you can use y!rep or y!rep userID

[dense kelp]

another question....is it possible to use a parameter to include the discord username in the opened ticket channel name? For exame I't be awesome if I could have tickets labeled "Mac#6356 Round 4 Ticket-0016" or something similar

[silver knoll]

@dense kelp

[fierce pier]

I got one question...and it's not even really a question.

This dude actually like...

[velvet dew]

/mf link username:amitay938384

[gilded verge]

I don't know what problem you're describing with the bot, if you need help, please try again.

[gilded verge]

this is not a Ticket Tool command, and we use commands in the #🤖│bot-spam channel

[clever plover]

Thank you! Is there a limit to multi panels

[iron night]

Gave +1 Rep to @rustic gale

[gilded verge]

is that a question? because if so, in one multipanel you can have up to 25 added panels

[simple owl]

How do I do that if someone wants to open a ticket he will have options to write in it

@gilded verge

[violet nymph]

And you don't have anything that can write right away

[simple owl]

I didn't understand you.

[violet nymph]

You mean when someone creates a ticket, they can't write on it?

[simple owl]

I didn't understand but I am telling you if someone opened a ticket it will come out like this

[violet nymph]

Ok, I understand, it's in the ticket, you can have it without it and turn it off in the panel, come on, it doesn't bother me because if I write in it, it can still write normally in the ticket

[simple owl]

No, I want to do it.

[violet nymph]

I don't understand

[dense kelp]

!bump. awaiting reply plz

[rustic gale]

It's called a creation form

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[rustic gale]

{ticket.user.full}

Note that the # character can't be used in channel names so it will be omitted

[cerulean musk]

I have a problem

[rustic gale]

Try writing it in Czech and we'll use a translator

[cerulean musk]

Ok, i am sorry

I have a problem on my Discord server. I have this Ticket Tool bot, and I would like to create a good ticket system. I tried to set up the bot, but unfortunately it didn't work 100%. Members (normal roles, supposed to use tickets) can't create them because they don't have permission to do so. Admins can create them normally, the rest works as it should. Where do I set the roles that can create tickets, while only the admin team and the member can read them? Thank you for your help.

[jade topaz]

Some of my members who have the role who can use the ticket and the ticket umm now they can’t see the Chanel anymore idk why they have the perms yet they can’t see it

[rose pike]

I want the dashboard link

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

Did you maybe blacklist a normal member role?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[rustic gale]

Blacklisted roles can't use commands or reactions. That includes buttons, such as the Create Ticket button

[rustic gale]

@rose pike

[rustic gale]

Is your server using the Browse Channels feature?

[jade topaz]

im not sure

[rustic gale]

Do you see this at the top of the channel list?

(not here. In your server)

[rustic gale]

Can you maybe explain what you mean by they can't see the channel

Like

the ticket disappears from their channel list?

[jade topaz]

no they mods cant see them when someone opens a ticket even tho they have the roll

[rustic gale]

Not all of your panels have the same support team roles.

[jade topaz]

It does

[clever plover]

How can I make it so only the person who created the ticket and staff can close/delete the ticket

[rustic gale]

Panel 3 has a different set of support team roles from the other panels.

[rustic gale]

Currently not possible

You can make it staff-only, but not staff-and-creator-only

[jade topaz]

I’m confused sorry

[crimson shard]

Hey guys, is there a way we can make generated tickets be flagged as NSFW channels?

[rustic gale]

Not possible currently

[crimson shard]

i didnt think so from having a look just though id ask in case i was missing something, Thanks :)

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

You can #🎫│make-a-ticket so we can take a closer look

[dusky tide]

hello, i´ve defined multiple panels in TicketTool.
Posting the panel as a dropdown works fine.

My Question:
Can i instantiate the Ticketcreation based on the settings in the Panels when using $new {userid} but for a specific panel?

[rustic gale]

Please clarify

I'm not sure i understand the question

[dusky tide]

Ok.
We do have a Discord for Racing. We do use GranTurismo GT7
When a new user joins us we do some checks on this users. Named we do a "Connectioncheck".
We do have a Connectioncheck Panel defined in TT. Beside other Panels (Network-Support, Bot-Support).

All of them can be started by the User with the posted Post containing a Dropdown for all kind of Tickets.

I am Developer of our Bot. Our Bot-ID is defined as allowed Bot to send Commands.

I would like to be able to Start the "Connectioncheck"-Ticket by Command from my Bot (posting to a allowed channel).

http://snapshots.basic4android.de/DiscordCanary_LQRPEKF0VM.png

[rustic gale]

All you have to do is set up command-style tickets for that specific panel and not the others

[dusky tide]

Where do i find this setting in my dashboard. I´m not sure where to start what you are saying. Any hint please

[dusky tide]

You mean i have to allow command activation on ONE Panel only.
And the others not allowing?

http://snapshots.basic4android.de/firefox_cJSYeEk7e1.png
http://snapshots.basic4android.de/firefox_XfBW5bVkzg.png

So it can only be done with one specific Panel?
I would like to start any of them by command. 😉

[rustic gale]

Then you should pick a different channel for each panel

It's a bit inconvenient, but it's currently the only way to use command-style for different panels

[dusky tide]

Just to make sure i did understand it right.

if i use $new {userid} [reason] in a Adminchannel X1 and X1 is allowed for Panel 1 (means i need to use X2 channel for Panel 2 respectively, X3 channel for Panel 3, ect.).

Is that what you mean?

[rustic gale]

Yes, that sounds like a correct description

[dusky tide]

Thank you very much. Ok, that sounds like a way to go for what we want. Great.

Thank you very much for your help! 🔥

[iron night]

Gave +1 Rep to @rustic gale

[cerulean musk]

I have a problem on my Discord server. I have this Ticket Tool bot, and I would like to create a good ticket system. I tried to set up the bot, but unfortunately it didn't work 100%. Members (normal roles, supposed to use tickets) can't create them because they don't have permission to do so. Admins can create them normally, the rest works as it should. Where do I set the roles that can create tickets, while only the admin team and the member can read them? Thank you for your help.
But member role isn't on the blacklist. Where I can set up who one can create ticket???! (While it can read and write admin team and the creator)????!!!

[willow ice]

How do I check closed tickets

Like channel deleted tickets

[cerulean musk]

?

[ashen kettle]

can i delete a ticket

[dusk canyon]

anyonelse facing the same issue? This is when logining into the site using discord and once u press authorise.

[pale pilot]

Just try again, it happens sometimes

[dusk canyon]

ok

still not working -_-

probabaly my fifth time already

nvm it works now after disabling my security

[livid coral]

If i hdo not ahve premium i can not win ihave no chanse?

[plucky sun]

@digital topaz

[upper wolf]

Do the Direct transcripts get deleted after some point? I can't seem to access any old ones.

[solid stream]

Direct transcripts is just a way to open the transcript file attached to that message, if the message with the file gets deleted the transcript will also be deleted.

[languid pasture]

Sometimes there are premium giveaways but the guaranteed way is to just purchase it and support the folks

[languid pasture]

They're directly attached to the message that sent it since they act similarly to a cached html

[languid pasture]

Yes there is a built in button to delete a ticket once it is closed

You can also delete it before a ticket is closed manually with your prefix followed by delete or manual discord channel deletion

[livid coral]

they know if i do not own it right?

[languid pasture]

Do you have a yellow role? If not then you don't have a linked premium subscription

[covert swallow]

$pc 1053304057609072730

[humble sequoia]

Premium Check

I was unable to detect a premium server for @livid coral.

Found 5 servers in total and 0 with premium and permission

[covert swallow]

Yep no premium

[oblique gale]

how do you mention your #channel in the panel?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[oblique gale]

How do I stop the Ticket Creator from typing message after he has posted the reason for his ticket and only unlock the message after the ticket has been claimed by support.

[solid stream]

Currently not possible, but greater control over permissions is planned.

Eg, control owner/everyone/support perms when claimed.

[oblique gale]

Roger.

[hasty python]

how do i delete a panel? i selected yes but it's not deleting

[misty arch]

anyone else having trouble closing and deleting tickets???

[silver basin]

cant create a ticket

[jade topaz]

man

[rustic gale]

Did you reload the page and the panel's still there?

[rustic gale]

What kind of trouble

[rustic gale]

Send a screenshot

[silver basin]

i restarted discord

[misty arch]

I guess it was just a short interruption. Working just fine now thanks

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[lunar solar]

@upper agate

[robust sandal]

@upper agate

English (en) → Hawaiian (haw)

[clever plover]

What about creator only

Or know of any work around? Right now a user makes a ticket which tags the role. So for example user makes ticket for PC looking for group. Then within the ticket it tags everyone who has the ‘pc looking for group’ role. But then some user who probably didn’t want to be pinged will close the ticket..

Is there a way to make a channel be tagged within the embed? It appears it will do it on desktop but not on mobile.

This is mobile

this is desktop

[jade topaz]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[empty kayak]

Testing out the premium schedule feature. Users who open up a ticket are unable to see the notification message as they don't have access to read previous messages. Where would I fix this in the settings

[empty kayak]

Nevermind solved this, just had to modify user permissions on the website

[lunar solar]

Whats the difference I don't see it?

[empty kayak]

Follow up would be - am I able to edit permissions for users outside of schedule?

People are still able to message the ticket even outside of the available hrs

[lunar solar]

The schedule doesn't limit the ability for people to talk in a ticket

Only prevents them from raising a ticket

[empty kayak]

👍

Better than ppl posting a ticket at 11pm and expecting a response 🤣

[lunar solar]

haha yeah

[woven onyx]

how can i give ppl access to view tickets without giving them administration of the server.

for each ticket opened

[lunar solar]

Are you just talking about the person who raised the ticket? or staff/moderators? or everyone?

[woven onyx]

staff/moderators

[lunar solar]

Apologies I stepped away from my pc

Add a role that they all have to Support Team Roles

Panel Configs --> General

[unique sonnet]

Hello, do i have to open ticket in order to claim premium?

[lunar solar]

No you shouldn't need to, how have you subscribed?

[unique sonnet]

#🎉│giveaways message

asking about this

[lunar solar]

Ohh then yes please #🎫│make-a-ticket

[unique sonnet]

Alright tysm

[strong patrol]

I bought Premium but How do I invite Ticket Tool Premium bot to my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

@strong patrol ^

[strong patrol]

Ty

Uh another question

@lunar solar Where do I get the premium key

Oh

NVM im blind

[jade topaz]

how do i add one of these

to my ticket

[humble sequoia]

━━ moved to ticket ━━

[bronze hare]

transcript doesn't seem to work for me

but when I close it doesn't transcript for me

[surreal flume]

Help

I cant enable claim tickets why?

I. Cant click on the button

[olive eagle]

you must have premium subscription

[solid stream]

That's a premium feature, it looks like your premium expired so it won't function anymore.

[unkempt copper]

How do I do this feature?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[slender minnow]

@unkempt copper

[unkempt copper]

Tjx

Thx @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[unkempt copper]

How can i use Variables @slender minnow

Any Help

[tacit fog]

hey guys

how do we make it so the ticket tool automatically adds some1 to the ticket?

[bronze hare]

support roles

[tacit fog]

Where do we find that?

[bronze hare]

look at the docs

[tacit fog]

docs...?

Where is that

[bronze hare]

docs.tickettool.xyz

[lapis cove]

Why is it showing this?

I am on the website trying to login

[lunar solar]

Panel configs —> General —> Support Team Roles

[humble sequoia]

https://docs.tickettool.xyz

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Feb 5, 2023, 5:29 PM

[lunar solar]

@unkempt copper ^

[lunar solar]

Cause you are clicking to fast on an action

Cloud flare will unban in a bit, come back to it later

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[tacit fog]

ty

[iron night]

Gave +1 Rep to @lunar solar

[hushed oak]

is there any easy way i can see how many tickets have been opened in a category? without going into the logs and counting each individual one?

[hushed oak]

i see this on the dashboard but it looks like it only goes back to the 30th when it should have data dating back to the 7th of january cause thats when i started using this bot for this server

[near coral]

Wondering how I can do this?

[jade topaz]

Dashboard - Panel Config - DropDown Style I believe

[near coral]

alr I'll check it out

[rustic gale]

Without premium, you can view only the most recent 7 days of activity.

[hushed oak]

but, i have premium. as of earlier today

[rustic gale]

Press the Sync button in the left-hand side menu in the dashboard

The stats should refresh after that.

[hushed oak]

i pressed sync and it still isnt allowing me to view stats from the last 30 days

still the 30th of jan

[rustic gale]

That's interesting.

[rustic gale]

Can you try reloading the website

And if that doesn't work, can you try logging out and logging in again

[hushed oak]

this worked! thanks. i had to log out and log back in again

[iron night]

Gave +1 Rep to @rustic gale

[neat ether]

how do i make custom commands

[jade topaz]

if a ticket was closed but a log channel was not set up for that type of ticket, is there any way to access that ticket after it had been closed and deleted?

[rustic gale]

You head to the Custom Commands section in the dashboard and poke around

[rustic gale]

Not possible sadly.

[jade topaz]

ok ty

thank @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[neat ether]

but how i make them work tho

[rustic gale]

Whatever you set as the trigger, send that in a message

[neat ether]

it possible to make it where i say something and it will close the ticket, save transcript then delete?

if so, can you please say how

[jade topaz]

where is the setting so i can disable the ticker opener from closing the ticket

i would like it so only mods can close a ticket

[rustic gale]

Not really

With premium, you could enable auto transcripts. Then if you disable two-step ticket, using the /close command would cause the ticket to close, transcript and delete

[rustic gale]

Panel Configs -> Buttons -> Close Ticket -> Support team only

You may want to do the same for the Confirm Close button as well

[fervent canyon]

I have a quick question. I also might just be stupid.

Is there a way for when a ticket is opened, that it pings staff? I keep looking on the website with the dashboard up, but I can't seem to find a place where once the ticket is opened it will ping staff to go to the ticket... like a notification to @ Staff once a ticket is created...

Or is this a server issue that i need to do for my server? to make sure staff are notified once the ticket is made?

[jade topaz]

In ticket message just paste role id like
<@&roleid>

[neat ether]

oh ok

[fervent canyon]

No i mean for the bot, once the ticket is created can it auto ping staff

[neat ether]

it will ping the staff in the ticket

[fervent canyon]

but it didn't

[neat ether]

instead of <@$roleid> just put {roleid}

[fervent canyon]

I think i am confused

[neat ether]

like this

this will @ the role you put in there

[fervent canyon]

where do i put that tho? the ticket only pings the user who created the ticket?

[neat ether]

put it at the end of the message

or beginning, anywhere really

[fervent canyon]

Oh when i configure the bot itself?

[neat ether]

yes, in this

[fervent canyon]

i need to have the @ staff in the msg?

[neat ether]

no, get the staff role id, and then put the id in {roleid} them brackets

[jade topaz]

Like this ?

[fervent canyon]

yes!

[jade topaz]

^

[fervent canyon]

Omfg thank you, I am sorry that was a stupid question.

I appreciate both of your help, seriously

[neat ether]

👍

[jade topaz]

Like <@&546542733020626947>

[fervent canyon]

Ok, I have a few staff positions so i could just @ both of them?

[neat ether]

yes, just get the role ID and just do the same {roleid}

[fervent canyon]

ok, i have to do the brackets like that? not the @

[neat ether]

however, i think there is a limit on the amount of characters you can use

[neat ether]

yes, this here will @ the role, easiest way would be to make 1 role to ping tho because the character limit in the message that can be sent

[rustic gale]

There's multiple ways to ping a role

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[fervent canyon]

I didn't even realize this. Thank you

[iron night]

Gave +1 Rep to @neat ether

[wintry loom]

how can i create than one button?

[fervent canyon]

Thank you, also sorry for my stupid question(s), I am embarrassed I didn't realize I could do this.

While you are here, how do I prompt questions to be given as a drop down menu?

Like when I joined the server you clicked on the button (which is how my tickets are set up, how can a member click on Staff application and get those questions to populate? I have the tab, and I have the questions. I think I missing the proper tab to submit the questions under to populate them. (I'm not sure if i asked that the best...)

[neat ether]

can you add just the button to a separate embed i made myself?

[rustic gale]

Screenshots would help.

[fervent canyon]

Ok should I leave and join back?

[rustic gale]

leave and join where?

[fervent canyon]

The server

[rustic gale]

Which server

[fervent canyon]

To get the screenshot?

Here, because that’s what I want my server to do, but for the drop down menu when someone is selecting a ticket.

Maybe it’s easier if I VC I feel like I’m asking this rly badly.

Wait I took pics of this. Without leaving the server.

[rustic gale]

You want a dropdown menu for the bot in your own server?

[fervent canyon]

I want these to be questions for the staff application.

[rustic gale]

That's a different bot

[fervent canyon]

Oh I thought that was ticket bot?

[rustic gale]

It's @stark rune, which is a custom instance of @obtuse kraken

[fervent canyon]

Oh, so not Ticket Bot

[rustic gale]

Definitely not ticket bot

Whatever Ticket Bot is

[fervent canyon]

Ok another stupid question then I will leave you alone.

When I set the permissions, why won’t they copy for every ticket?

The ticket msg isn’t the same? And I don’t get why?

[jade topaz]

help

[ocean zephyr]

I need help

[jade topaz]

WAIT UR TURN

[ocean zephyr]

Huh

There is no turn

[jade topaz]

I FEEL LIKE I WANNA EXPLODE OF ANGER NCJEFNWVJBAVHKWEFBVHUGECUQIEJRBVHGAJKSGFUFKDJAH;KGUKHGSJKLJHGJKHFGUKJJKDFH

[ocean zephyr]

any staff will Responde

There is alot.

[ocean zephyr]

Please do not spam or use caps.

[jade topaz]

i dint span i used random letter

[ocean zephyr]

Man You used cap.

I took screenshot for proof You are spaming

[jade topaz]

dint say i dint 😃

[ocean zephyr]

You are trying to get some level

I am sorry I will report you

[jade topaz]

its called random letters sweet heard 😃

[ocean zephyr]

@atomic solstice Security alert

[ocean zephyr]

Can you please use grammar I am from Egypt.

[jade topaz]

can you leave me alone thanks

[ocean zephyr]

thanks @jade topaz

[iron night]

Gave +1 Rep to @vast mesa

[ocean zephyr]

(:

Can I have some help @safe prairie

Ok sorry mr bot

Thanks @iron night

[iron night]

Gave +1 Rep to @iron night

[rustic gale]

Separate panels have separate settings.

[jade topaz]

helpp

[rustic gale]

You're probably using the wrong command

[jade topaz]

i made a ticket

[rustic gale]

The command you need is probably /setup, not /new

[jade topaz]

kk ty

nope

its ;new

[rustic gale]

Did you actually enable command-style tickets for your panel

Command-style tickets are disabled by default.

[jade topaz]

how

[rustic gale]

Head to Panel Configs -> Command Style and make sure it's enabled

[jade topaz]

i dont see panel

configs

[fervent canyon]

Is there a way to copy paste the same settings? Or do the same ones for every one?

[near coral]

Is thisa me issue or

[rustic gale]

You could have used the Clone button from the start

[rustic gale]

It should probably go away within the next 30 minutes or so

[rustic gale]

Do you know what the dashboard is?

It's this website

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

All of the bot's setup is done through that website

[jade topaz]

im tryna figure out how to add the server

[rustic gale]

Check out the setup guide in #📂│information

[jade topaz]

what it is not ur server

[fervent canyon]

Ok, now I know, Tysm

[near coral]

When using menu drop down for panels, do I have to create more than one panel or?

I realized it's not letting me change the name "Contact staff"

[solid stream]

if you want multiple dropdown items you need more than one panel, since you need a new panel for each "type" of ticket you have.

As for renaming it, use the Display name section to name it.

[near coral]

So I have to actually make more than one panel in the panel tab?

Panel configs

[solid stream]

It's only needed if you want multiple panel types.

If you don't need multiple panels then just having the standard button should be enough.

[near coral]

Well yeah I wanna do smth like that so.

@solid stream

[rustic gale]

Then you have to create a different panel in the dashboard for each of those.

[stray ore]

How do i get the premium

[near coral]

So I have to make multiple panels in panel configs to do this right?

[rustic gale]

Yes

[dry wedge]

Anyone know what I'm doing wrong? Trying to ping a user ID https://gyazo.com/7b180fa0ffad83f080212a912bfa4226

[lunar solar]

Take the @ out

{userID}

Is the user in the Discord also are you sure it’s a userID?

[dry wedge]

Yes. I enabled dev mode to see them, and I'm copy paste, not manually copying it.

[lunar solar]

Try:
<@!userID>

[dry wedge]

That didn't work 😦

Is it a premium feature? I've tried to ping myself, and others.

[lunar solar]

No definitely not a premium feature

[dry wedge]

Can you ping someone by discord name rather than ID? Maybe that would work. I've had good success pinging roles.

[lunar solar]

Give me a sec I’ll have a look

Do me a favour and #🎫│make-a-ticket

[jade topaz]

hi

[weary wave]

hi guys how do i make it so that the person who created the ticket can send images inside the ticket? theyre able to send messages but cant send images.

pls @ me with a answer

[near coral]

@weary wave h

No you donn't get help

Kidding! i know the answer tho brb rq

[weary wave]

ty! pls @ me when you actually send the answer

[near coral]

@weary wave

Probably want to go to ticket owner perms and not everyone

[near coral]

@weary wave did u get it

[violet quiver]

How do I make it so that ticket tool pings some roles to notify them a ticket was opened

[near coral]

Simple

let me check that for you

[outer gale]

Hi guys, do you have an idea if we can automate ticket deletion after it's closed ?

[near coral]

see

[outer gale]

How?

[near coral]

@violet quiver After you click where the arrow is, go to edit ticket message

If your looking to ping a specific role, please do <@role id>

[near coral]

ok so

I don't know where the option is now, I thought I did

You want it automatically deleted right?

[outer gale]

Alright, thanks anyway!
If anyone else knows, I'm looking forward to your help

[outer gale]

yes after 2 days

[near coral]

ill look again

[outer gale]

I appreciate, thanks!

[near coral]

I am unsure sorry, i never used ticket tool to that extent.

[violet quiver]

@near coral it doesn’t work it just saying <@ the numbers>

[near coral]

Do that with the role to get the ID, press enter then copy the ID and try again NI WAIT

NO WAIT I FORGOT! iT'S THIS
<@&ROLEID>

Sorry sorry, you always have to do @& when trying to mention a role by ID alright?"

You don't have the wrong ID, just add a &

@violet quiver

[violet quiver]

Yep now it works tyvm

[unique sonnet]

Hello, any idea how can i invite the premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

@unique sonnet ^

[unique sonnet]

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[violet quiver]

How do I make ticket tool ping the person who opened the ticket

[iron night]

Gave +1 Rep to @near coral

[plain surge]

Use the variable {ticket.user} in the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

Image removed due to it containing personal details

[lunar solar]

@fringe rose

[sharp elbow]

i’m trying to cancel my subscription but it says i don’t have a subscription/email registered with you guys

[slender minnow]

Just to confirm, this is regarding Ticket Tool Premium subscription?

[sharp elbow]

yes

i’m trying to do it on mobile, would it be easier to try to do it on PC/desktop?

[slender minnow]

purchased through chargebee or discord?

[sharp elbow]

honestly i’m not sure, is there any way, you guys could check?

i got it sorted, thank you!

[heavy drift]

هلا كيف اسوي مثل ذي؟

[forest onyx]

Hi, I updated my server settings with Dashboard but still it works with old settings why?

[spring fog]

how i can get ticket toll prem for free ?

[jade topaz]

Hi, the color of my panel massage is not changing anymore, somebody know a solution or what´s the problem?

[near coral]

I realized nobody reped me even though I helped but it's alright xD

[rustic gale]

Thank you. Amazing job

[iron night]

Gave +1 Rep to @near coral

[robust sandal]

Hello, how do I do like this?

Arabic (ar) → English (en)

[rustic gale]

What exactly do you want to do? @heavy drift

[robust sandal]

ماذا تريد أن تفعل بالضبط؟ @heavy drift

English (en) → Arabic (ar)

[rustic gale]

What do you mean it works with old settings?

[near coral]

Oh thank you : D

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Voting for the bot. use the $vote command to know more

[rustic gale]

Possibly because your server lost premium. Check your premium status

[forest onyx]

for example I create new category for Closed Tickets but still when I close a ticket it will go to old Closed Tickets category

[rustic gale]

I have no idea what that means, what' your server's ID and i'll look at your settings

[forest onyx]

888034489501098004

for example I turn 2 step closed off and also change Closed category but as u can see it didn't change

[rustic gale]

Because your server has two panels

[forest onyx]

but my settings...

[rustic gale]

You're using one and editing the other

[forest onyx]

🤦‍♂️

[forest onyx]

tnx
and srry

when I push close button it will delete the ticket too, why?

[rustic gale]

Because you disabled two-step ticket as well

[forest onyx]

oh

tnx
goodbye

[strange bison]

GM how do I add more roles that are able to view/respond to tickets?

[clever plover]

One tags the voice channel the other one lists it

[gilded verge]

Something like this?🤔

[clever plover]

Yes is that on mobile or desktop

It’ll tag on desktop but not on mobile

[gilded verge]

this is screenshot from mobile ^^

what is id of your voice channel?

because for pinging voice channels, you need id, this is required

[dry wedge]

https://gyazo.com/c68b1afcce35cbbe40a2c3c77cadf744 User is being pinged in a channel but isn't added to the ticket. Is there a way to do this? In this case :schmole: is being pinged by his user ID when the ticket is opened, but has no access to see the channel. Is this something you can do or am I just doing it wrong with permissions? $add maybe? How would I put that into the ticket if possible?

[gilded verge]

wrong permissions ^^
so please go to Panel Configs->Permissions->Edit opened Ticket Owner Permissions->there add View Channel, Send Messages, Read Message History, this should help you

[dry wedge]

I think I worded my question wrongly. I am trying to add a support team role, by user ID, rather than making a role.

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[gilded verge]

this is not possible with user id, it works only with role ()
//however, please remember that only pinging does not add the user to the channel 😅

[dry wedge]

I was trying to game the bot by doing that 😂 Is there no way to inset the $add command into the ticket message when its opened? If not maybe a good suggestion.

[gilded verge]

hmmm... i don't think so, but im not sure 🤔
you can manually add a user with /add user command ^^

[solid stream]

Anyone added this way will be counted as ticket user and not gain any extra permissions. (they will have the same as the ticket owner)

[dry wedge]

Can you automate that so when a ticket is opened they are automatically added?

[solid stream]

what issues are you trying to avoid by not adding a role?

If you create a role and add it to a single user then it works the same as just adding a single user to a ticket.

[dry wedge]

Adding and managing so many roles. What we are trying to do would require 4 roles. Ideally we could just use the ticket tool to automate that by managing the users within the tool by name. I know it's not ideal, but adding more roles that only one or two people would be in would be a pain. It would be easier if I could just manually add them into the ticket tool dashboard. If there was a way to easily add this like in support team roles you could just add a user ID.

[solid stream]

Due to this not being a special use case and only an inconvenience of creating 4 roles it won't be added at the moment.

If another reason comes up that makes sense it might.

Also each panel doesn't need it's own roles, if the same people are in each one.

[dry wedge]

We want different people for different requests. For example for your server you'd have billing support, and regular support but only a few people in them, but didn't want to create or manage the roles you could just add those people into the ticket. On my server we have several clans and one application ticket with a drop down menu for each clan. Whatever option you choose has roles for each clan that get pinged so other clans aren't notified for other clans applicants. What I've been suggesting is intended on our end for training. We have a few trainers for different things all under one umbrella role but want different tickets for each of their specialties. This is where the by name comes into play so trainers who shouldn't be notified aren't. Thanks for the help. I appreciate it. Your ticket tool is still awesome. 😄

[solid stream]

Then why not add multiple support team roles?

Each of these roles are added to the ticket, but you don't need to ping them all.

[solid stream]

We don't even ping our support team, we ping another role entirely.

[dry wedge]

That is an option. We'd just rather not have everyone with the role see every ticket. I know it's solvable by making more roles but its not ideal. Thanks again.

[solid stream]

RIght

[jade topaz]

idk why its doing this anyone got any ideas on how to fix this issue? (its showing up in the ticket area and not in the closed ticket chat)

we have 3 other tickets that we can make and it only does it for this one only

[solid stream]

So you have your roles
Panel#1 has the support rolesGuild1 & Trainers -> ping Guild1
Panel#2 has the support rolesGuild2 & Trainers-> ping Guild2
Panel#3 has the support rolesGuild3 & Trainers-> ping Guild3

This would allow each guild role to only see their own tickets but the Trainers can see all of them and only the guild roles get pinged.

[jade topaz]

oki doki ty

[maiden drum]

I’m trying to let a certain role see tickets. I added them to the support team roles in the dashboard like I always have but they still can’t see them.

[rustic gale]

Could you try testing in a new ticket and making sure they can see it?

[maiden drum]

Like make a new one?

[rustic gale]

Yes

[maiden drum]

Because we have a bunch open at the moment that they can’t see

[rustic gale]

Yes, we'll deal with those after the test

[maiden drum]

Ok it works in that one

[rustic gale]

Well, here's the thing

When you update permissions in the dashboard, the new permissions aren't applied retroactively to existing tickets.

[maiden drum]

Ah. I see

[rustic gale]

To update the permissions on old tickets, you should close and reopen them.

(This won't work if you have disabled two-step ticket, as in that case the tickets will be deleted after closing)

[maiden drum]

Gotcha

It took a minute but it worked lol Thank you!

[jade topaz]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[fathom basin]

#🤖│bot-spam message
@jade topaz im not sure, but maybe u mean this?

[jade topaz]

No, ticket owner is the one who opened the ticket but I'm asking for a option from which the person who "claimed" the ticket will get a role by the bot

[fathom basin]

it's look like it's already have.

[jade topaz]

No, it doesn't

[fathom basin]

ok last one. U sure?

[jade topaz]

Look below that it is saying "roles to add to ticket owner"

[fathom basin]

ah i see. sorry.

[jade topaz]

Ticket owner is the one who opened the ticket, the person who created the ticket and the person who claimed the ticket

Both are different

[jade topaz]

Is there a way to archive the transcripts once the ticket has been closed?

@rustic gale sorry for ping

Oops

[rustic gale]

Did you mean: once the ticket has been deleted

Cause if that's the case, then no

[jade topaz]

Like when I hit close does a transcript save anywhere?

[rustic gale]

Automatically? No

You can set up automatic transcripts if you have premium

But normally, when you close a ticket you should see a message like this...

https://cdn.discordapp.com/attachments/1065154397358796800/1072360434574819389/imagen.png

[vale barn]

i need help every time I set a color it doesn’t even do it

[cosmic current]

Is there any way to open multiple tickets at once as an admin? Say you need to open 10 tickets but don't want to do 1 at a time.

[languid pasture]

No

[languid pasture]

What do you mean can you show screenshots

[cosmic current]

Thank you for the reply. Is it something that could be added?

[iron night]

Gave +1 Rep to @languid pasture

[flat flume]

how can i automatically delete the closed tickets?

[rustic gale]

It depends on what you mean by automatically and which tickets

If you mean make tickets automatically be deleted when the close button/command is used,

that's done by disabling Two Step Ticket in Panel Configs -> General

If you mean automatically deleting all currently existing close tickets,

the owner of the server can do that with the /purge command

If you mean something else, please clarify

[flat flume]

i thought the purge deletes every ticket including open ones?

is it just the closed?

[rustic gale]

You get to choose to delete either the open or closed tickets when you use it.

[flat flume]

oh okay. Is it only the owner or can a person with admin permissions do it?

[rustic gale]

https://cdn.discordapp.com/attachments/1065154397358796800/1072390521923850260/imagen.png

Only the owner can do that

[flat flume]

okay, i see thank you!

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Oh so if I have no two step it just deletes and no transcript?

[rustic gale]

If Two Step Tïcket is disabled then the closed ticket is immediately deleted, so you don't get a chance to transcript it after closing.

You can of course manually transcript it before closing

With the /transcript command

[jade topaz]

So just to clarify

If I enable 2 step close I can transcript the conversation, and it will stay when I close the ticket I’m a bit confused

I’m using the ticket as an application for new members to join my server

Once they join they fill out a form and submit a ticket

Once I accept them I delete the channel(close the ticket), is there anyway I can keep the transcript when the channel is deleted?

[rustic gale]

To clarify: you can transcript the channel at any time using the /transcript command. You have to make sure a transcript channel is set up, otherwise the transcript will be sent into the ticket itself, and will be deleted together with the ticket if you delete it.

If you enable Two Step Ticket (not Two Step Close as you said) you will see a message which includes the Transcript button. The Transcript button does the same as the /transcript command. Make sure you have a transcript channel set before you use it.

Having a transcript channel set up and sending the transcripts there is the only way to preserve the ticket's contents before deleting the ticket.

[idle parcel]

Hello, I am having this type of issue -

Warning: Unable to close ticket, missing permissions ManageRoles

Have you seen this before? Please help.

[oak shuttle]

Please do not ping staff members.

You can't. It's a default message.

Please create a support ticket in #🎫│make-a-ticket

[oak shuttle]

━━ moved to ticket ━━

Because it was built that way. It may be changeable in the near future

And there is no big use in changing that message since only the person that creates the ticket can see it.

Feel free to report that in #1020426768450080899 since this is a fairly new update

[unique sonnet]

hey, why it Saving two transcripts of one ticket?

[loud notch]

hey i needed help whenever i close the ticket it doesn't go to the support archive that i have set in the website dashboard, it just stays in the support channel where open tickets should be this hasn't been a problem before but now it a issue

[swift pumice]

Would this be the correct automation to delete a closed tickets after, in this case, 3days and second part to this question. Do the automations work with Thread Style tickets?

[silent canyon]

"Category is at limit - Skipping" how do i increase the limit?

[silent canyon]

or is it because discord won't allow more than 50 channels in 1 category?

[regal goblet]

Correct

You can set a overflow category, just add another category to the panel and it will send tickets there if the first category is full

[silent canyon]

ok thanks that worked well

thanks @regal goblet

[iron night]

Gave +1 Rep to @regal goblet

[regal goblet]

Yup

[regal goblet]

Yes? Lol

[gilded verge]

@bronze rock, please read rule 4 on #📂│information

[languid pasture]

Don't ping staff

You can do that by setting permissions of person that claimed ticket to read only once claimed and removing read permissions of other support team members

Then set ticket owner to be able to read, everyone else not able to read

under permissions

in your dashboard

in your dashboard

https://tickettool.xyz/manage-servers

Then you are done
Why are you pinging all the staff again

@wild scroll All you gotta do is in the message add <@&ROLEID>, no special variables needed

[wild scroll]

Must include the <>?

[languid pasture]

Yes

[wild scroll]

Awesome. Thank you I'll try that.

[languid pasture]

Did you change the setting in ALL the sections I highlighted

[wild scroll]

Ty

[languid pasture]

^^^

All in red box needs to be changed

You got it working @wild scroll?

[wild scroll]

Can it be <@roleid1 @roleid2>

[languid pasture]

Once again set that setting in ALL of the sections I highlighted and then come back if it still does not work

[languid pasture]

No, and it must be <@&roleid1> <@&roleid2>

[wild scroll]

Can't check at the moment.

[languid pasture]

Do not forget & after @ otherwise it will act as a user ping and not a role ping

[wild scroll]

Ok

[languid pasture]

Send proof that all 6 sections have that setting ticked properly

No

All 6 of them like I highlighted

I don't understand your question

[wild scroll]

thats where im trying to ping. just double checking.

[languid pasture]

RoleID is not role name

[wild scroll]

not sure what a role id is ?

[languid pasture]

A roleID is a unique 18 digit ID

[wild scroll]

i know users have that

[languid pasture]

For example the support team roleid is 54029565672030208

[wild scroll]

how do i view it for a role?

[languid pasture]

Right click a role and press Copy ID

[rustic gale]

@unique sonnet @loud notch @swift pumice Do y'all still need help with the questions you asked?

[wild scroll]

ty

[unique sonnet]

yes please

[languid pasture]

There you go

[languid pasture]

Did you save it and does the ticket tool bot have permission to ping all roles

[wild scroll]

hmm ill check it should

[rustic gale]

Does your server have premium and are you using the Auto Save Transcript feature?

[languid pasture]

Please ensure you checked off the permission in ALL six categories I highlighted

toutes les six categories que j'ai indicaté

[warm warren]

Hi

[languid pasture]

how can we help

[swift pumice]

Yes please mate.

[languid pasture]

I already sent pictures of the categories you should have the permission ticked off in

[warm warren]

I woul like to know a solution to a problem, when I open a ticket is all alright, but the chat of the ticket goes on the top, but should go to the category I put for that, look

[wild scroll]

Didn't work. Not has full permission. Real life things need doing rn. Ty thread. I'll try to reach out to you again tomorrow.

[languid pasture]

Just come back in here and wait for someone

Can you please send a photo of how the discord channel the ticket makes is configured

That shows one category not all 6 categories

[warm warren]

Is that, should open down of "chat soporte"

[languid pasture]

You want it as a thread or as a ticket under Ticket Soporte category?

[rustic gale]

Yes, automation should work with thread-style tickets
and yes, that automation should delete the ticket 3 days after closing.

[warm warren]

I want that the chat it opens when I open a ticket goes down of chat soporte, like anything doesn't care

[languid pasture]

Show proof that all 6 sections I highlighted earlier have the permission ticked off properly please

[warm warren]

I alredy have do that, but doesn't work

[languid pasture]

Does the bot have permissions to that category

[warm warren]

Let me look

[warm warren]

Yeah, was that, thank u so much

[iron night]

Gave +1 Rep to @languid pasture

[languid pasture]

👍

[swift pumice]

Thank you. Annoyingly it isn't doing what it should be doing. I know it's in alpha testing. I'll try setting it up again.
I'm going to assume it won't apply to tickets retrospectively. Only ones created after the automation is made?

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

That is correct. You could try using the /automation command to start the automation on old tickets though

[swift pumice]

Thank you, i'll give that a shot.

[iron night]

Gave +1 Rep to @rustic gale

[swift pumice]

Ah doesn't work on closed tickets. I'll try setting up the automation again and see what happens. Thank you anyway 🙂

[unique sonnet]

yess

[rustic gale]

It may be because you set the auto save to “closed and/or deleted”

Ticket close -> transcript once
Ticket delete -> transcript again

[unique sonnet]

how do i disable that?

[rustic gale]

In Panel Configs -> Transcript

you can set it to just closed, or to just deleted

[unique sonnet]

oh okay tysm

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[spring bone]

Oi

Como eu arrumo o Bot

[robust sandal]

How Do I Get the Bot

Portuguese (pt) → English (en)

[rustic gale]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[rustic gale]

Is this what you mean?

[robust sandal]

É isso que você quer dizer?

English (en) → Portuguese (pt)

[spring bone]

so I put the bot on my server and when I use the command "$m" the value of the character doesn't appear like that, what do I do?

[tawny sigil]

My tickets history is disappearing for the person writing in the ticket, any ideas what’s wrong?

[rustic gale]

Ticket Tool does not have a $m command. I have no idea what you're trying to do

[rustic gale]

The everyone role in your server is probably missing the Read Message History permission. Give it to it

[tawny sigil]

Did so but still the tickets history isn’t showing up for the ticket holder, I have a members role & have that also set to read history, any other ideas?

[rustic gale]

https://cdn.discordapp.com/attachments/1065154397358796800/1067922359710916689/imagen.png
https://cdn.discordapp.com/attachments/1065154397358796800/1067922540305064016/imagen.png
https://cdn.discordapp.com/attachments/1065154397358796800/1067922908288122890/imagen.png

Is this what you did?

[jade topaz]

How do i make it so people cant claim or close/delete a ticket

[vivid bay]

Can you give me premium for free ?

[jade topaz]

Lol

[rustic gale]

Set the buttons to Support team only in the dashboard

[jade topaz]

And how would it know which are not supprot

Support

[rustic gale]

The support team roles are the roles you include in the Support Team Roles field in the dashboard

That's in Panel Configs -> General

By default, the server owner and user with the Administrator permission are always considered support team

[jade topaz]

Alr

[tawny sigil]

Yes it was, got it working now, thank you for your help 🫡

[iron night]

Gave +1 Rep to @rustic gale

[sour quest]

I am watching a video on how to set up the bot. It shows when creating a panel. I cannot find this part. (I'm in Panel Configs which it shows in the video)

[rustic gale]

Videos are usually outdated

The interface was updated relatively recently

[sour quest]

Where is that part located?

[rustic gale]

Please look at the Setup Guide in #📂│information

[dim phoenix]

I made the panel how can I make it show in the channel i want t to

[humble sequoia]

How do I send a panel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to send
4. Indicate to which channel it should be sent to
5. Send the panel

[gilded verge]

@dim phoenix, Please check

[dim phoenix]

thanks!

[iron night]

Gave +1 Rep to @gilded verge

[loud notch]

Yes

[rustic gale]

Please take a look at the following information

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[delicate furnace]

Hey, if I redeem premium, is it server-wide?

[gilded verge]

Heyo కeth, so please use these privacy settings and let me know then i'll ask bot to send transcript again:

[meager gyro]

hello)

should work now 👀

[gilded verge]

okay, i'll try ^^

okay, sent, thank you

[meager gyro]

Thank you ser🫶

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Hey, indeed, if you buy/redeem premium in bot then premium is server-wide

?

other members you mean like general users or moderators too?

but if any user will have role with Administrator permission then they will be able to see this ticket, you know that right? im asking just to be sure ^^

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[gilded verge]

, here the bot explained how to hide the ticket from everyone

If you want to change ticket permissions, you have to do it in the dashboard 😅

*i saw that

here you asked if you should close it, so my answer was that to change the permissions you have to go to the dashboard, i.e. so that you don't close this window 😕

[gilded verge]

in message, bot said you should go to Permissions and in Everyone Role Permissions -> Edit opened and Edit closed change View Channel to ❌

exactly there:

and here:

all? nono, bcs if you did this in Ticket Owner Permissions, then ticket owner will not be able to see his own ticket

i mean if ticket is closed for ticket owner then View Channel can be disabled but if opened, then he should be able to see it

in Edit opened: View Channel to ✅

but if Edit closed: View Channel to ❌

so not 8, but 7 ^^

if only Edit opened has View Channel turned on and the rest disabled, then everything is as you need

I don't quite understand what you mean here, please try again 🤔

no need, i can ask you for server name and there i can check if View Channel it's as you wanted

hey, i asked for server name, not dm'ing 😕

but since you sent it, i'll check it out

oh, which panel?

i don't know which panel i can check

that is, where you changed the permissions we wrote about

[delicate furnace]

Via voting too?

[gilded verge]

yup

oke, wait ^^

[delicate furnace]

Okay

[gilded verge]

panel 2, in Edit Opened there is no permissionView Channel so please switch to ✅

and in everyone you need to disable View Channel

apart from what i mentioned now, then everything is as you wanted

yep, now it's correct
Anything else I can help?

[meager gyro]

A question pls 😅

[gilded verge]

hm?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[delicate furnace]

I need to add the Premium bot when I have redeemed premium by voting right, what happens when it expires? Does old bot still need to stay, or will it respnd to commands twice? Please tell me how it works.

Do I get all these perms when I redeem premium from voting?

[gilded verge]

> Ticket Tool is so convenient for users that you don't have to change the bot if you don't want to. Premium features will also work in the free bot.
> Only the bot that is selected from Server Configs will work so you can have both on your server if you want.
> The codes are permanent so you can use them even in a year and they will expire only when they run out of time.
> Yep, because from the votes you get a premium key and after activating it, your server has premium so it has all these features
> Even when your premium ends, settings or panels will not be deleted so everything is fine

but when you change the bot, you will have to resend the panel to the channel, only this ^^

[delicate furnace]

I use Sapphire for ticket Creation 😀

[delicate furnace]

Oh, cool settings stay, so if it expires, and then I redeem again it will remember my settings I set last time I had premium? Does it work other way around too, so it reverts to the free settings when premium expires?

[delicate furnace]

"expire when they run out of time", meaning what?

[regal thorn]

is there any way that i can customize the bots pfp, about me and name?

[gilded verge]

nono, the settings don't change until you change them, so everything stays the same but if there is a panel that had premium features changed, then the panel may stop working and you will have to use the one that did not have these options

[delicate furnace]

One more question, if I redeem and have like 9 days, and then I keep voting while with premium, will the time like extend?

[delicate furnace]

Wondering too

[gilded verge]

for example, I activate the key in a year (key is for 5 days), then the premium will expire in a year and 5 days

[delicate furnace]

Huh?

Oh... So I can keep voting to extend time, basically?

[gilded verge]

the keys are combined so each new one adds this time to the previous one

[delicate furnace]

Even eith premium activated?

[delicate furnace]

Ok

Thx

[gilded verge]

yup, you can vote all the time, and the time will increase with each new key

[delicate furnace]

Now, please don't keep the other person that asked smth from waiting, hehe

[gilded verge]

whitelabels are planned so not yet ^^ but you can change his nickname on server

[jade topaz]

Hello,

I would like to ask a question, that how can i give permission to users in a ticket to attach files?

or is it a Premium function?

[gilded verge]

Hey, it's free ^^
if you want to grant this permission only to the ticket opener, go to Panel Configs->Permissions->Edit opened Ticket Owner Permissions->change there Attach Files to ✅
but if for all in ticket, then Edit opened Everyone Role Permissions->change there Attach Files to ✅

[jade topaz]

Thanks alot for the help

[iron night]

Gave +1 Rep to @gilded verge

[stiff anvil]

Hey there, small question.
How to add an embed/text message alongside with the ticket message?

This is what I mean, I've already done the red square.
My issue is doing the 2nd embed (yellow square).

[gilded verge]

Hey, so it would be as 2 separate messages, right?

[stiff anvil]

It's all sent in 1 message, but two different embeds.

[gilded verge]

just to be sure, so you want it all in one message or two separate?

[stiff anvil]

It honestly doesn't matter, I'd prefer if it was one singular message that contains two embeds.

Rather than 2 messages each containing an embed.
But either away works.

[gilded verge]

oops, i don't want to mislead you so please wait for someone else ^^

[stiff anvil]

Maybe you can tell me the way you know how to do it, and it could or could not be what I want?

[covert swallow]

Have you tried just editing the ticket message

[stiff anvil]

Editing the ticket message adds normal text above the ticket embed.

I've managed to add a second embed, but I can't edit that embed. All the fields are un-selectable. 🤔

[rustic gale]

Your server doesn't have premium?

[stiff anvil]

Nope, it does not.

Is this a premium only feature?

[rustic gale]

Extra embeds are supposed to be premium-only.

That embed looks like the automatic embed from the Panel Configs -> Forms menu

You can turn that one on without premium.

[stiff anvil]

Yes, that is exactly what I was looking for.
Thank you.

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[spark onyx]

hey guys\

anyone knwo how to find the transcript of an old ticket?

@lament sandal@lunar solar@rustic gale

[rustic gale]

Asking the staff of the server where it was transcripted

If they don't have it, no one does

[spark onyx]

thks

[brisk juniper]

how can i but my premium subscription (older than 11/11/2022) on a alredy existet and used bot?

[rustic gale]

Please clarify

[brisk juniper]

I have a premium subscription (begin 02/17/2022). I have a new server with new bot (alredy configert) and i want to use my premium for this bot. Can I give this bot the subscription

[rustic gale]

Each subscription is valid on one server only.

Do you want to transfer the subscription from the old server to a new server?

[brisk juniper]

yes

I have but the new server in the dropdown but the bot is still free

[rustic gale]

Try clicking the Sync button

[brisk juniper]

ohhh now its working. I`m sorry

[rustic gale]

No problem. We're here to help

[blazing hare]

i want to buy a prem with the credit.. can i?

[rustic gale]

With what credit?

[blazing hare]

Pro bot

[rustic gale]

I don't know what that refers to

[blazing hare]

probot you dont know ?

[rustic gale]

I know a Discord bot called ProBot

[blazing hare]

yes thats

[rustic gale]

I don't know what that has to do with Ticket Tool, or getting Ticket Tool premium

[blazing hare]

..

[restive sparrow]

how do i make other roles have perms to view the ticket

[jade topaz]

Guys?