🆘│community-support

[sweet rampart]

Thanks for the fix

[fathom basin]

hey, can u plz change my name on this server to “Comeback play”

[oak shuttle]

Hey, we don't do nickname changes here! Thanks

[iron night]

Gave +1 Rep to @fathom basin

[fathom basin]

sadge(

[fathom basin]

ty

[iron night]

Gave +1 Rep to @oak shuttle

[tender rover]

Is there a problem with the dashboard?

[ember canyon]

Great job on making a ticketing tool with slash commands! Is there any option to dedicate a forum channel and have tickets be the posts?

[winged leaf]

how can i add this emoji in my ticket pannel?

[ornate jay]

Type that emoji in the chat and put a \ before it

then you should get something like this

<:emojiName:emojiID>

So basically if I put a backslash in front of this emoji

It will look like this ![TTWarning](https://cdn.discordapp.com/emojis/1034178155872784494.webp?size=128 "TTWarning")

You have to copy that entire thing and paste it on the embed/message.

[winged leaf]

thanks @ornate jay!

[ornate jay]

No worries!

[iron night]

Gave +1 Rep to @ornate jay

[ornate jay]

thanks

[winged leaf]

sorry another question, what about channels, is it possible to mention them in the embed?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[ornate jay]

Yep! If you haven't already, make sure to turn on developer mode in the Advanced tab of Discord's settings. Once you've done that right click on the channel you want to put in the embed and copy the ID of it. After copying it go in the embed and use the format for mentioning channels above ^

[winged leaf]

tysm!

[ornate jay]

No worries

Also if any staff sees this, it's alright if I answer people's questions, right? If it's not, let me know.

[scenic plinth]

No that is fine, just refer to the pins.

||Although sometimes its better to allow staff that speak other languages to translate support here, or just direct them to make a ticket. Although there are some examples of like for example one of the more common ones now, Russian, which I have enough to understand for, and for less common ones like Polish, but it really just depends who is active within this chat from the support team, just to avoid embed spam and what not, we try to avoid that if we can.||

[jade topaz]

When I created a panel, it didn't have me select the channel I want the ticket tool message in. Where can I select this option

[gilded verge]

unlike some support servers, here community support means that everyone can help someone else when they have a problem with TT, this is one of the many reasons why I'm here

[rustic gale]

Press the Send button

And stop looking at outdated tutorials

[jade topaz]

ah ok thanks, its was a little bit different then how it was when I used it

[winged leaf]

How can I add a link in my ticket embed that says 'Click Here' like this one?

[ornate jay]

Ah aight, thanks! I can provide Romanian and English support, so if it's any other language I will not be able to help

[iron night]

Gave +1 Rep to @scenic plinth

[ornate jay]

That's a hyper link. You can make those using this format:
[yourTextHere](https://linkHere.com)

So if for example you want to put a link to discord's ToS you can do this:
Here are [Discord's ToS](https://discord.com/terms)

Hope that helps.

[winged leaf]

Thanks!

[iron night]

Gave +1 Rep to @ornate jay

[ornate jay]

No worries

[ornate jay]

By the way, those only work in embeds!

[winged leaf]

That's fine! Thanks!

[iron night]

Gave +1 Rep to @ornate jay

[winged leaf]

Is there any way I can add multiple buttons like that?

It's only letting me create 1

[vocal furnace]

Is there a way to only let support close a ticket

So that the creator of the ticket can't close the ticket

[ornate jay]

Yes, there is! Go to the buttons tab, go into the Close Ticket button and enable the Support Team Only option

[vocal furnace]

You are amazing!!

[rustic gale]

It's called a multipanel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[winged leaf]

ty! It worked

[steady lark]

yall give me a hand? Ticket Tool has all the right permissions and now all of a sudden it just stopped moving closed tickets to the designated closed category

keeps them in the open category now when it was working just fine before

deleted some closed tickets and it started working again.. does this mean theres a limit to how many closed tickets we can have?

[solid stream]

Discord only allows upto 50 channels per category

You can create duplicate categories and assign them on the dashboard.

[steady lark]

I see

thank you

[supple sluice]

For the premium access here in discord, is it only for new subscribers through discord? I have an annual premium through July that is linked through the website still

[slender minnow]

Added it, you can do /checkpremium in future

[placid berry]

Someone help me with this, I don't know what to do, I already configured everything and this warning still appears

He even opens the Ticket but does not mention or give options within the ticket as was done in others, so something is wrong and I don't know what it is

Look at my old ones that were already on the server for a while, they work but now I don't know why it's giving that warning

[gilded verge]

Hey, this emoji is specific and causes problems sometimes. Could you remind me which emoji you used? please send here.

just go to panel configs->buttons->create ticket->copy and paste ^^

[placid berry]

✉️ <

[gilded verge]

ooooh, yes, indeed this is problematic emoji, please wait

[placid berry]

Ok

[gilded verge]

you can use this: 📩

[placid berry]

I will try to update

[gilded verge]

ofc, this should help

[placid berry]

Here I have to go to Update? or Send?

[rustic gale]

Send

[placid berry]

Ok

; - ;

[humble sequoia]

━━ moved to ticket ━━

[ornate jay]

How do you make this?

[scenic plinth]

Its a custom tag.

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[ornate jay]

Ah, so when you use the command it says what you want it to say, or does it actually move it to a ticket?

[rustic gale]

It only sends a message.

We use it to leave a note that the issue has been moved to a ticket, so it would be redundant to keep addressing it in this channel.

[ornate jay]

Ah, I see

[ornate jay]

Thank you!

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Is this where i can ask for some info/help about the tool?

[ornate jay]

Yup! You can ask here for community's support or create a ticket for staff's support. What's up? Maybe I'll be able to help depending on your issue

[jade topaz]

Hopefully i can explain this propperly. Ive setup the tool in a server im in, we have it for 2 reaons for application and moderation we have 2 teams/roles for that. When someone opens a ticket is it possible for them to select what they are there for and only the people that need to see the ticket able to see it and not both teams. Basicly give them a option to speak with one team and not the other (hope that makes sense xD)

[ornate jay]

I think that should work if you do it with a multipanel!

[jade topaz]

a mutlipanel?

[ornate jay]

^ check this out

[jade topaz]

Ah cool i will see it that will work 🙂

[ornate jay]

Good luck!

[jade topaz]

Do you need premium for that?

[ornate jay]

Hmm, let me check

Alright so I just took a look and it seems like you do not need premium. @jade topaz

[jade topaz]

Appriciate that! Ill check it out thanks alot

[ornate jay]

No worries

[brisk otter]

عربي

[cursive grail]

hihi! sorry for the dumb question/help needed but is the site down? im trying to set up the bot in my server but nothing is showing up on the site.....on any menu option

[robust sandal]

Arabic

Arabic (ar) → English (en)

[rustic gale]

What do you mean by any menu option?

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

This is the front page of the dashboard.

If you can't see your server there, please have a look at this information

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[queen pagoda]

I don't see it and 5 pages into a search I couldn't find it. Maybe someone knows. Is it possible to auto create a ticket for folks when they enter a server instead of making them click the button?

Edit: I may have found the answer (No) here (#💬│general-chat message) but is is 2y ago so maybe changed?

[solid stream]

It's not changed, sorry.

[surreal folio]

hello

i cant find the bot thing to set it up'

[steel vault]

hi sers

With the ticket tool bot am I able to create multiple "create a ticket" channels? or can I only do it once

[queen pagoda]

No problem thanks for the quick response!

[iron night]

Gave +1 Rep to @solid stream

[jade topaz]

Question here: I ahve 5 panels and each ticket make raised the ticket number by 1 (Ticket-001) But each panel has there own ticket order... is there a way to sync all these panels? Or change the name itself instead of ticket-001 like blabla-001?

[dry wedge]

Hello. Is there any way to do sub tickets? For example I'm part of a group of clans that share the same discord. If someone wanted to join a specific clan they could click a ticket that said :apply: then a drop down or some other way for the user to pick what clan they wanted to apply to? Also I cannot get the transcripts to work. If anyone could help me I'd love you long time. I could stream to show you what I'm doing and maybe you'd see I'm doing something wrong? Thank you.

[jade topaz]

hey how do i create a backup for my ticket setup

[jade topaz]

The transcript have to be sent manually to whomever u want , until ur a premium user u cannot set a transcript channel.

[rustic gale]

This is incorrect.

[dry wedge]

Is there any way to set up a ticket system on a server and then once it's ready port it, and it's channels into a new discord?

[rustic gale]

Automatic transcripts require premium, but manual transcripts are fully doable without premium.

[jade topaz]

That's what i told

[rustic gale]

Ah, transcripting channels that are not tickets does require premium

[jade topaz]

@rustic gale

[rustic gale]

What you said is “you cannot set a transcript channel”.

Which you can do without premium

[jade topaz]

How do I make it ping the role what I have for {owner} does not work

[lilac helm]

{@Owner}

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lilac helm]

I think OR {@role_id}

[jade topaz]

What i meant is even if u do so the transcript won't be sent to that channel

[jade topaz]

anyone

[rustic gale]

Not automatically, but when you press the Transcript button, yes it will regardless of premium status

What do you mean by a backup?

[jade topaz]

So, if I have a discord server fully setup with ticket tool and for some or the other reason my server get's termed can i get the old setup into a new server

[dry wedge]

Is there any way to set up a ticket system on a server and then once it's ready port it, and it's channels into a new discord?

[rustic gale]

Sure enough, that's what the Backup & Restore feature is for, in the Server Configs menu

[rustic gale]

Sure enough, that's also what the Backup & Restore feature is for

[dry wedge]

thank you guys so much. yall are amazing.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Note that you have to be the owner of the server to create a backup, and you have to be the owner of the server to use a backup key to restore the settings

[jade topaz]

Thanks a lot !!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

this is not possible sadly.

[rustic gale]

“Subtickets” as you described them are currently not possible.

[jade topaz]

I have premium but @humble sequoia not in my server

[dry wedge]

https://gyazo.com/2ba4d16576a84f4f47fb1da02b2ed6b5

This is what I was talking about and found out how to do. I probably poorly described it.

[jade topaz]

Is the claim button a premium feature ?

[jade topaz]

huh didnt get that

[rustic gale]

You have to invite it manually.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rustic gale]

And enable it as well!

[rustic gale]

That's a dropdown menu with multiple panels.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rustic gale]

Claiming is premium-only, yes.

[dry wedge]

I appreciate you. Thanks for the awesome tool.

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Ahh okii ty

[iron night]

Gave +1 Rep to @rustic gale

[old jetty]

hey i accidently deleted the message to the ticket and now i cant close it any ideas

[dry wedge]

If you have permissions, right click delete the ticket? Ticket, as in the channel the ticket is in.

[rustic gale]

Try using the /close command

Or the /closerequest command

[thin dune]

Is there any way to check the deleted ticket again?

[ornate jay]

Yes, if you've got a transcript.

[thin dune]

Is there any way if I didn't save the transcript?

🥲

[ornate jay]

If you did not have a trasnript, there's nothing you can do unfortunately. You had something important in that ticket?

[thin dune]

I see... Yes, I have some information to check. 🥲
Thank you for your answer.

[iron night]

Gave +1 Rep to @ornate jay

[ornate jay]

No worries. I'll probably be here if you need help with something else

[thin dune]

There's no way even if I'm a discord server administrator, right?

thank you. 💖

[ornate jay]

Nope, once it was deleted, it's gone for good as far as I know

[thin dune]

🫡 thank you

[ornate jay]

@near skiff saw your question in #💬│general-chat. What kind of mod permissions do you want to add?

What do you want to give them access to?

[fair halo]

How to let tickettool stop mentioning my supporter role upon thread creating whenever a ticket has been made?

Can't seem to find it at the settings for some reason. (might be blind)

[ornate jay]

Hm, let me check the site. Brb

[ornate jay]

Okay so it's not related to the thread directly. You just have to go into the "Ticket" tab and edit the "Ticket Message" option

[fair halo]

I'll check that within an hour, I'll come back to here to report if this was the solution 🙂

[ornate jay]

Alright, good luck!

[fair halo]

I suspect that it's the way how my teams gets added to the thread

[simple owl]

How to put Emoji in Ticket

[ornate jay]

Default emojis or custom ones?

[simple owl]

No Server Emojis

?

[ornate jay]

So for example, let's say you want to put this emoji:
In order to do it, firstly add a \ in front of it and it should give you something like this ![TTWarning](https://cdn.discordapp.com/emojis/1034178155872784494.webp?size=128 "TTWarning")

You need to do the same thing with your emoji. Take it and use the format! <:emojiName:emojiID>
If the emoji is animated though, the format is <a:emojiName:emojiID>

[simple owl]

OK TNX BRO🫶

[ornate jay]

No worries

[simple owl]

I didn't work

[ornate jay]

Invite me to the server, I'll give you the proper format with the ID

[simple owl]

All right come on private.

[spice nebula]

Guys, I'm talking about the problem, I'm going to an island where I have access to everything, Well, I'm the owner's assistant, and I don't have half of the island, I tried to re-visit, everything turned black, please help, who knows how to solve it, And at the same time it concerns not just me, I logged in with two other accounts, and there's the same situation (

[near skiff]

how to add mods permission to view ticket

[ornate jay]

You simply go in the "General" tab on the Ticket Tool website and add your moderator role in the "Support Team" section

[loud sapphire]

Hello, i'm currently making a ticket support system and i want to use the Dropdown style, i have 4 of them but only one shows up. how can i make the rest show up (Only the one on top shows up)

[rustic gale]

In the space that says “select a panel”, a different panel has to be selected for each item.

[loud sapphire]

wait where is the select a panel?

[rustic gale]

To the right of the first screenshot you posted

[loud sapphire]

This?

ooh no wait nvm

i found it

[rose mist]

Question: is there a way to automate the claiming process in such a way that, when a certain moderator/admin claims a message it goes to the corresponding category of that admin? Built my server in a way where when tickets are opened, it goes to a general category first until such time that an admin claims and admin drags it to their personal category.

Been exploring the ins and outs of TT but have only seen category customizations for when the ticket is open/closed.

[jade topaz]

I see redeem but where do I get code

[fair whale]

Can I make it so it pings my mods/support when the ticket is opened?

[jade topaz]

{@“role”}

[fair whale]

where do I put that?

[deft sentinel]

Hello Support team
I cann't find specific channel to run it.

Please solve the issue

[fair whale]

Do I include the "" or remove it?
and is it the role id or the role name

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

@fair whale Here's a brief guide to mentions

[rustic gale]

It says “Linked Subscription (Discord)”. That means the subscription is active. You don't get a code and you don't need one.

[dapper grail]

Yo,
Let's imagine an account and server is banned where is the premium ticket,
How do I get it back and all the embeds?
Suggestion : could you add a system that exports embeds in json, and add the import json option?

[rustic gale]

There is currently no feature for per-user claimed categories.

[rustic gale]

This is what the Backup & Restore function is for.

It's in Server Configs in the dashboard

The JSON function already exists. In the embed editor there's an Edit Raw button that shows the raw JSON.

[kind ginkgo]

is it possible to use the $new command for multiple tickets?

or would i have to create a channel for every single one?

[rustic gale]

You would indeed have to create a channel for every separate panel.

[kind ginkgo]

oh, i see

[wide otter]

hello guys! anyone know why when i add more DropDown style i can see only the first one at the other no?

[rustic gale]

Because you have to set different panels for all of the options

If you select repeated panels, the options disappear

[wide otter]

where i change that sir?

[rustic gale]

If you don't select a panel, the option is not displayed

[wide otter]

Where is that sir?

[rustic gale]

https://cdn.discordapp.com/attachments/1065154397358796800/1068586164644216963/imagen.png

See? Different panels

[wide otter]

i did that

[rustic gale]

Show the screenshot

[wide otter]

one sec

@rustic gale

sorry :/

[rustic gale]

Notice how you selected the same panel for both options?

It's what i'm telling you. They have to be different panels

[wide otter]

Aaaaaaaaaa

Thanks mate!

[stark skiff]

hey! How do I add the reason for opening the ticket in the Ticket Message?

[deft sentinel]

Where will I find panel channel..?

[jade topaz]

what do i do

[hallow kayak]

How do I make the bot @ the ticket owner? i know you can use {} to @ a role, but what do you put there to also @ the owner?

[ornate jay]

In order for you to tag the owner in a ticket you need to put {user}.

[hallow kayak]

thank you very much ❤️

[iron night]

Gave +1 Rep to @ornate jay

[ornate jay]

No problem

[stark skiff]

.

[rustic gale]

@ornate jay @hallow kayak It's best to use {ticket.user}

{user} can mean a different user depending on context

{ticket.user} is always the ticket owner

[hallow kayak]

oh

[ornate jay]

Ah, I forgot. Sometimes {user} might trigger something else, right?

[rustic gale]

For example, {user} in the close question means whichever user triggers the close question

{user} in a tag mean whichever user triggers the tag

[hallow kayak]

thank you so much for the quick correction ❤️

[iron night]

Gave +1 Rep to @rustic gale

[wide prism]

hey guys, so on the dropdown i put some option (there r multiple) but in the ticket it doesnt say the option so

i need help please

[jade topaz]

Just use DiscoHook

Build your embeds in it, then save the files

[stark skiff]

hey! How do I add the reason for opening the ticket in the Ticket Message?

[marsh timber]

I have i think the same question, i setup the panel for the "Reason for this ticket" when a member creates a ticket, yet it doesn't show the ticket support staff members the answer to this question anywhere. I must be missing something

[ornate jay]

@stark skiff @marsh timber check out the Forms tab where you can add questions for members before they open tickets

I think that's the ine you're looking for

[rustic gale]

If it's the first (or only) question in the form, the answer will be in the {create.form.1} variable

Add the {create.form.1} variable somewhere in the ticket message and the answer will be displayed there

[marsh timber]

{create.form.1} variable <- ?

[ornate jay]

Yeah, that can be done in the Forms tab

[marsh timber]

I Have that

[rustic gale]

Though honestly the easy, hassle-free way to do it is to enable this switch. Let me show it

[ornate jay]

I didn't add anything in any message yet the answer of each question still somehow pops up after each ticket creation embed

[rose mist]

Variable is a container for data. You have to call that data somewhere in the message for it to show up.

[foggy prawn]

hello, how can i make multiple buttons under a ticket?

[marsh timber]

so do i have to recode this bot to use its own feature ? 🤦 so confused

[stark skiff]

Thx !

[iron night]

Gave +1 Rep to @rustic gale

[marsh timber]

shouldnt it auto show the ticket staff what the ticket is for?

[rustic gale]

Here. This is the easy way to display form answers https://cdn.discordapp.com/attachments/1065154397358796800/1068648054468653066/imagen.png

[ornate jay]

You do that with multipanels

[marsh timber]

how do i acces this panel

[rustic gale]

Here

[marsh timber]

im sorry for the questions, i got tossed the responsibility to admin/dev a discord server that started as like 5 friends and now its at 80 members, and ive never managed a server before😭

[marsh timber]

naw, that whole screen like the link to the bot panel

[rustic gale]

https://tickettool.xyz/dashboard/server/panel-configs-v2#pc-menu/pc-form_create

Here's the link

[marsh timber]

tysm

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[foggy prawn]

how do i create multiple panels? im not used to the new UI

[rose mist]

No need to recode anything. Just simply type the variable name which is the one with the bracket.

The process goes as: Member submits reason to form. Reason is stored in variable (which is {create.form.1}). You have to explicitly type {create.form.1} somewhere in the message for the reason to show up.

TT's functionality (as well as discord) is built this way for maximum customization options.

Correct me if I'm wrong @/support

[marsh timber]

@rustic gale found the option on the bot panel tysm though

[marsh timber]

can i type {create.form.1} in a already existing ticket to pull up the reason manually?

[marsh timber]

that format didnt work atleast

[foggy prawn]

i dont get it, i made a panel. but how do i make a multipanel

[marsh timber]

https://tickettool.xyz/dashboard/server/panel-configs-v2#pc-menu/pc-form_create

most options i was missing are on the panel website

[rose mist]

Step 1: Create 2 or more panels like you normally would.

Step 2: Go to Panel > Attached Panels and pick the separately created panels you would like to band together.

[rustic gale]

Not possible. Here's what you can do though:

Head to the Tags menu in the dashboard (it's in the left-hand sidebar)
Create a tag that includes {create.form.1}
use that tag in the ticket

[rose mist]

any variable that has a bracket in it can most likely only be called by TT-generated messages. To call anything else on-demand, you have to use tags like what outsider said. Tags are TT-generated messages that are executed on admin's call.

[marsh timber]

this is so confusing

[rose mist]

It is at first but you'll get the hang of it

[rose mist]

Customization becomes fun once you do

[marsh timber]

all i need is to see the reason for this poor kids ticket 😢

i fixed it for the future tickets but just cant see his

[rose mist]

Name the tag reason

Input in the message text field the variable {create.form.1}

Now every time you type reason in any channel that ticket tool can see, it will automatically generate whatever is in the message text field which, in your case, is {create.form.1}

or skip everything we've said and just ask the kid the reason 😂

[marsh timber]

ong, if hed respond

i was gunna delete the ticket but thought id be nice and fix this sense i broke it

okay so now i can just type " Reason " in that specific ticket?

[foggy prawn]

thank you very much <333 that helped alot. How would I customize each button now? Thru each panel?

[iron night]

Gave +1 Rep to @rose mist

[rose mist]

yes but since you said you've "fixed" it for future tickets, it'll auto generate in the initial ticket message already

[rose mist]

yes, treat the buttons as their own panels independently. multi panels just allows them to stick together under one embed.

[marsh timber]

it didnt auto generate in the old tickets

[rose mist]

ticket tool doesn't edit old tickets' messages, only new ones

[marsh timber]

"it'll auto generate in the initial ticket message already"

nvm

[rose mist]

initial meaning the first message TT sends when a NEW ticket is created

[marsh timber]

i read it right now

this didnt work though

i may just delete his ticket tommorow if i dont get a response, hes had a few days

[rustic gale]

Hmmmm

[marsh timber]

Thanks @rose mist

[iron night]

Gave +1 Rep to @rose mist

[rustic gale]

Try making a new ticket for testing and using that Reason tag there

[marsh timber]

thanks @rustic gale

[marsh timber]

thats it, the old ticket is just stuck

[rose mist]

worked for me

[marsh timber]

it did for me too just not on the old ticket

ty both very much

[rose mist]

Yup, old tickets aren't applied any new changes to TT.

[jade topaz]

hii when i mute someone within my server and they go to create a ticket it says that it's invalid and they can't create a ticket but once they're unmuted they can create the ticket. i've already checked to see if the role's blacklisted and it's not and i can't seem to figure out why it wont work

[rose mist]

Server mute correct? I've tried it on my end but with the timeout function. Buttons are disabled when a user is timedout by an admin.

[rustic gale]

If it doesn't work in the old ticket then that ticket does not have a form answer associated with it

[jade topaz]

yeah, when they get muted all the channels leave for them besides to create a ticket, but the button don't work

[rustic gale]

Look in the settings for the Create Ticket button

Those are in Panel Configs -> Buttons -> Create Ticket

[jade topaz]

It works when they aren't muted, and they can create a ticket it's just the moment they become muted it won't allow them to create the ticket and it says "invalid" but for anyone else who isn't muted it still works. i've tried playing around with the perms and things like that but it still wont work

[rose mist]

Maybe you could provide a screenshot of the kind of mute you're talking about and what the error message is exactly

[jade topaz]

okay just a minute

this is what they see when they’re muted like they can’t click the button at all but i’ve made sure the role isn’t blacklisted and everything

[rose mist]

I think that's just a native discord feature. When users are timed out, their interaction with the server is limited.

[rustic gale]

That's what timeout means

Timeout will disable the buttons for them.

If you want them to be able to create tickets, you don't want to use the timeout feature.

[jade topaz]

how do i change it so that when they get muted it doesn’t give the timeout feature? i do the mute through sapphire bot and it automatically gives them the role that i created called muted

[rose mist]

I assume you mute them so they can't chat in text channels, correct? If so, I suggest just making a role which disables sending messages and use that via your moderation bot for people you want to mute instead of blanketly timing them out. Users who don't have perms to send messages can still create tickets (and use buttons).

[jade topaz]

okayyy!! thank you sm :))

[hallow bane]

ello uhm am i allowed to change what channel the ticket logs go to without premium and if so how

[hallow bane]

wait huh

there's a web based dashboard-

🤦‍♂️ thanks

thanks @rose mist

[iron night]

Gave +1 Rep to @rose mist

[icy ice]

Quick question, does the bot support custom bot integration? Such as connecting it to our own bot? Thank you.

[marsh timber]

Ong was my same fault, @rose mist thanks again

[iron night]

Gave +1 Rep to @hallow bane

[marsh timber]

😭 sorry pinky that point was meant for you

[dry wedge]

In this message is there any way to make the bot insert a message to ping a specific role? I know this is set by the support team roles so it pings them, but is there a way for the bot insert a role ping into tickets when they are opened?https://gyazo.com/f120aaf2ed936d3d2cdc991c776be4ff

https://gyazo.com/f120aaf2ed936d3d2cdc991c776be4ff In this message

[rose mist]

{@Role name} into the ticket message configuration.

So if I wanted to ping a role named support, I would place

{@Support}

[dry wedge]

you are a god. Thank you. I tried for so long to get that to work looking at permissions and stuff. Thank you so much.

[iron night]

Gave +1 Rep to @rose mist

[dry wedge]

Would anyone be willing to join my server and help me? When tickets are created the user cannot see the message history of the ticket channel they created. Also New joins cannot see the history of the ticket channel to be able to use the ticket system. I'm not sure what is causing this.

[scenic plinth]

That sounds like there is a permission issue within your server itself. You likely denied it (read message history & read messages) to the everyone role, which would also likely explain why the same thing happens with tickets, as that is the default configuration to whatever the server has.

[dry wedge]

Thank you. My everyone role couldnt see message history. I was trying to only edit new joins to my server. A tag assigned to new people until they were tagged otherwise.

[iron night]

Gave +1 Rep to @scenic plinth

[polar light]

Can anyone help me change the settings for when users create a ticket in my support section? At the moment whenever someone creates a ticket all users can see the support ticket until I change the permissions but I can't do that until after the ticket is created? Is there a way to change the privacy?

[slender minnow]

$kv

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permission Options ➞ Everyone Role Opened/Closed and customize the base permissions for everyone in your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Additional Roles, and User permissions.

[slender minnow]

@polar light

[polar light]

@slender minnow thankyou! I have tried this but now my users don't have permission to create a support ticket?

[covert swallow]

They might be encountering a panel or serverwide limit

[slender minnow]

Or the create ticket button is marked as support team only

[shut otter]

Hello i have little problem when the support of the ticket claim a ticket the additional and the other support can't see the ticket

When someone answer please ping me

[rose mist]

Take a look at how you've set claiming perms.

Menu > Claiming

By default, they're set to hiding the ticket to everyone but the ticket owner and the support who claimed it.

[shut otter]

I turned it off

[soft grotto]

how to commands

[rustic elbow]

how to change embed colour

[lunar solar]

Panel configs —> Claiming —> Edit claim permissions —> View Channel ✅

[ornate jay]

You need Ticket Tool Premium.

[lunar solar]

If you have premium:
Panel configs —> Panel —> Edit Panel Message (green button) —> Embed Editor —> Colour

[soft grotto]

how to my ticket channel

[lunar solar]

Panel configs —> Send (blue button) —> Select channel —> Send

[soft grotto]

commands_?

[ornate jay]

You don't need commands to send a panel.

[lunar solar]

Ohh /panel ID

[ornate jay]

He wants to send it with a command? Or what commands is he asking for exactly

[lunar solar]

Well it’s a dedicated Discord channel for tickets so that would suggest they would want the panel message in that channel so people can create tickets.

It can be done one of two ways:
Via the Dashboard blue send button

Or

Slash command /panel ID

Assuming perms are setup correctly etc

[ornate jay]

Ohh I see

[lunar solar]

Ye, a fair bit of dev work has gone into slash commands to eliminate some of the need to go to the dashboard

[ornate jay]

Ah, that's nice

[outer forge]

/panel

[stark skiff]

hey ! How to edit this ?

[rose mist]

You have to have a premium subscription. Anything with a diamond means a premium sub is required.

[stark skiff]

thx

[iron night]

Gave +1 Rep to @rose mist

[misty quest]

Is getting banned permanent.. unfair ban

[rose mist]

Banned where?

[misty quest]

From play server

Pma Rp

[plain surge]

Like I mentioned to you in the ticket, there's nothing we can do about a ban in another server

[misty quest]

You said “You're best option is to try and contact that server staff again” where would that be?

[plain surge]

On the server you got banned from

[jade topaz]

#🎫│make-a-ticket

[shell quarry]

how do i make premium bot work

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

HOW TO FIX? Warning: Failed to create the ticket
Errors: Category #SUPPORT is missing or blocking permissions ManageChannels, ManageMessages for @humble sequoia - Skipping,@humble sequoia Missing permission's ManageChannels, ManageMessages

[gilded verge]

all you have to do is give these permissions to the bot

[jade topaz]

tysm

[robust heron]

I cant add claim button

[dark valve]

ticket doesnt show in the channel i want to be

[rose mist]

You have to click send first for the panel to show up and the bot has to have the perms necessary to send messages. Double check if the bot can also see the category where opened tickets generate in.

[rose mist]

Double check if you have an active premium subscription as claiming requires one.

[dark valve]

thank you it worked

[iron night]

Gave +1 Rep to @rose mist

[jade topaz]

🙂

[jade topaz]

It should automatically be there.

Press Panel Configs > Buttons > Claim Ticket

[robust heron]

i turned it on and saved, still doesnt work

[jade topaz]

Hmmm

That is weird..

Could I have a screenshot?

@robust heron

[robust heron]

k

[jade topaz]

Hm

Create a ticket, and show me the options before pressing anything. Like when you press Create Ticket in your server, show me what's inside of the ticket.

@robust heron

[robust heron]

k

[vast shuttle]

Is there a way to make a ticket that only certain roles can see?

[rose mist]

Like a ticket that can only be opened by x role? Just place the panel inside a private text channel and send it from there. For added measure, you can also limit the perms on the web dashboard so that only that same specific role can actually create a ticket.

[vast shuttle]

Not quite, ticket can only be viewed like x role. Like an admin-only ticket

[rose mist]

You mean when a person opens a ticket, only an admin can see the actual ticket when it generates?

[vast shuttle]

I mean like if a user needs to report staff or something really serious that only an admin is able to view it

[icy lynx]

where can we find out who deleted a ticket

[rose mist]

Make a separate panel for it then edit the permission to only admin having access and not support staff.

[rose mist]

Logging and you have to turn ticket deleted on.

[icy lynx]

How do I find out who deleted a deleted ticket when this is not open?

[jade topaz]

That green button is to claim it

I think, I'm not sure which language is that.

[rose mist]

Even if you have this enabled, you still have to enable claiming function which only works with premium sub.

[robust heron]

this button for create ticket

[robust heron]

ty

[jade topaz]

It looks like it already shows the close ticket button when you opened the ticket....

[iron night]

Gave +1 Rep to @rose mist

[jade topaz]

That is super weird, you might want to make a ticket.

[rose mist]

Wdym deleted a deleted ticket? You mean deleted a closed ticket?

[rose mist]

It still shows up in the logs -- both who closed and who deleted if you turned on what i sent here.

[rose mist]

This is what it should look like

[icy lynx]

I don't have this set

and one of my tickets was deleted

how do i find it

[rose mist]

It's on the web dashboard.

[rose mist]

As far as I know, if I ticket is deleted there's no way to get it back. Only if it is closed can you re-open.

[solid stream]

correct

[icy lynx]

I have a deleted ticket I'm trying to find out who deleted it

[mystic ruin]

I want do make a custom cmd that when i do ?(word) it deletes it and sends smth u pre-set it to send how do i do that?

[rose mist]

Use the tags feature on the web dashboard and enable the option delete command.

[royal forge]

hey guys, can someone help me out? I'm trying to add this feature. How did they do it?

https://i.imgur.com/ndkJlrc.png

I'd like our ticket helpers to be notified when new tickets are created. How can I add this?

[humble sequoia]

Solved in another channel.

[jade topaz]

How to make like this?

@rose mist

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[jade topaz]

How to make html image visible?

[rose mist]

You mean an image on a website? Copy the image's link then place it in the embed editor's image link field.

[jade topaz]

ye

[jade topaz]

thx

[jade topaz]

How can I find out who deleted deleted tickets?

@lament sandal

@covert swallow

[rose mist]

ticket logs

and you have to have the deleted turned on

[jade topaz]

how will I do

[jade topaz]

How I can set-up Drop-down menu Select Menu

[scarlet birch]

Hi erveryone, is it possible to let the bot create tickets as forum posts?

[void nexus]

PLEASE
can somebody tell me how to make a multi option dropdown panel, I try and try but only this shows

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[topaz perch]

It won't let me use the admin command

[rustic gale]

You see how on every dropdown item there's a space to select a panel?

[rustic gale]

Unfortunately it doesn't work retroactively.

[rustic gale]

What do you mean by the admin command

Ticket Tool doesn't have a command called admin.

[topaz perch]

This

[rustic gale]

Bot is probably missing permissions in that channel.

Make sure it has View Channel and Send Messages at least @topaz perch

Then use /debug for the rest of the permissions

[topaz perch]

Ok I will try

@rustic gale it just says this

[rustic gale]

Use /help instead

@topaz perch

[topaz perch]

I did, I couldn't find anything to help me

[rustic gale]

What are you trying to do, anyway?

[silk raft]

how i can make the ticket like this

[topaz perch]

I want to know what the command does

[rustic gale]

Best to look at the bot's documentation

https://docs.tickettool.xyz/

[rustic gale]

This is a dropdown menu:

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[rustic gale]

And this is a creation form:

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[rustic gale]

What do you see exactly?

[jade topaz]

Am I able to find transcripts of a deleted ticket if I need them and nobody saved the link if so how?

[elder compass]

Hello, is it possible to add discord.js in a panel? Indeed, I would like that when creating a ticket, the bot put directly the id of the member who opened it in the channel description. Do you think it is possible to do this?

[rustic gale]

Okay. Open your web browser and access the following link:

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

Saved the link?

Where did the transcript message get sent?

[jade topaz]

Within the ticket

[rustic gale]

Hello, is it possible to add discord.js in a panel?
That sounds difficult. What do you mean by “add discord.js”?
I would like that when creating a ticket, the bot put directly the id of the member who opened it in the channel description.
This is very easy. Include the variable {ticket.user.id} in the ticket message.

[rustic gale]

And it's deleted now?

[jade topaz]

Yes

[rustic gale]

Then it's gone.

[jade topaz]

Damn

[rustic gale]

Transcripting a ticket safely means transcripting it to a transcript channel

Setting up a transcript channel is strongly recommended to avoid loss of information.

[jade topaz]

I will do this, thanks for the help.

[elder compass]

That sounds difficult. What do you mean by “add discord.js”?
What I mean is to enter code in discord.js in the bot
This is very easy. Include the variable {ticket.user.id} in the ticket message.
Yes, but is it possible to put it in the channel description?

[rustic gale]

Enter code in the bot? No such thing

Yes, but is it possible to put it in the channel description?
Sorry, i must have misunderstood. Ticket Tool is not able to manage the channel topic sadly.

You could add the suggestion using the s!suggest command in #🤖│bot-spam

[elder compass]

Okay, thanks anyway! Have a nice evening! 😄

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

is the embed editor premium, it was free?

oh sorry

[wet hatch]

Just curious, anyway to enable slow mode in tickets? Like have it to where the bot automatically enables it?

[jade topaz]

Idk if this changed cause it doesn’t let me edit it

[scenic plinth]

Check it again, it was a bug that I am told was fixed.

You may need to refresh the page to see changes.

[jade topaz]

I’ll let you know if it works

[scenic plinth]

Slowmode is currently not a feature that Ticket Tool configures.

[solid stream]

It's been fixed.

It was a bug.

[jade topaz]

Thanks I was worried

I’m revamping all my server and ticket tool was revamping

[solid stream]

I never plan to remove free things, just might add new features that are premium or make some premium things free. (But never the other way around)

[jade topaz]

Claiming is cool but i don’t have premium. Tho I’m happy with the button emojis being free

[polar light]

How can i get personalised support? i have made a ticket twice with no response?

[long cypress]

When you purchase premium do you get it for one server or do you get it for all your servers?

[covert swallow]

1 server

[long cypress]

ty

[iron night]

Gave +1 Rep to @covert swallow

[kindred prawn]

Editing Premissions not working for us.. But the Bot have "administrator access"

we have tried already to use the "sync" button on the ticket tool panel

[pale pilot]

this out not working at the moment and our developer is aware.

[kindred prawn]

okay thanks 🙂

[craggy pasture]

Hello, everytime i want to send a panel it shows me error undefined. Can you help me please?

[slender minnow]

Can you try sending the command using $panel command?

[craggy pasture]

is it $panel send?

[slender minnow]

$panel <panel-id>

without the <>

[craggy pasture]

where can i find the panel id?

[rustic gale]

In the selector at the top of the Panel Configs menu

[rustic gale]

Let's say you have
1 | Support Ticket
2 | Bug Reports
3 | Billing

Those are panels 1, 2 and 3. Those are the IDs

[craggy pasture]

Oh ok

[craggy pasture]

Ummmm....

[slender minnow]

@craggy pasture you might have activated the premium bot

[craggy pasture]

Yes, the free trial

How can i activate it?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[slender minnow]

@craggy pasture make sure you have selected the right bot and are using it to run commands ^

[craggy pasture]

I was using the classic one, i invited the premium one now

I will try if it works, thanks! 🙂

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[craggy pasture]

thanks @rustic gale

[rustic gale]

@craggy pasture Unless you're going to use premium for a long time, it's not recommended that you use the premium bot

That is because at the end of the trial it will go inactive, and all of its panels and buttons along with it, until and unless you get another source of premium

[craggy pasture]

I want to try because i saw that you can make 5 different ticked categories from 1 message so i will probably extend it

[rustic gale]

Premium is not necessary for that though

Premium has many great features, but multipanels is not one of them

[craggy pasture]

Oh...

[pseudo glen]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[solid stream]

@rustic gale what command was this?

tag*

[rustic gale]

That's $mp2

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[solid stream]

No wonder I couldn't find it.. lol

[dusty crypt]

am i able to make a role see the tickets but not be able to write in it or do anything

like they wont be support staff just spectator

[rustic gale]

Yes, of course

Add them to Additional Roles and deny them the Send Messages permission

[dusty crypt]

because i have a moderator role, and then a trial moderator role. I don't want to trials to interfere, but watch to learn

I'll check it out

[dusty crypt]

hmm.. it doesnt seem to work?

[tawdry breach]

algum brasileiro

[blissful seal]

How can i add a role to have access to the ticket?

[bright pebble]

I can add and save a second storage category, but every time I refresh it's gone. Is this intentional?

[polar python]

help me pleas

[rustic gale]

It depends on what exactly you want them to have access to

Like a single ticket? Or all tickets?

Single ticket -> Use the /add command

All tickets -> Make it a support team role

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[rustic gale]

That's odd. Consider reporting it as a bug #1020426768450080899

[rustic gale]

Invalid emoji. This typically happens when you write text into the Button Emoji field

Button Emoji is for an emoji only. Button text goes in the Button Text field that's located below

[autumn oriole]

lol

[rain echo]

Helo

@solid stream

[rustic gale]

What the hell. Don't ping staff

[rain echo]

I want to make poison in a place to make tects. Click here, how can I do it. I didn't know.

[rustic gale]

Check out the Setup Guide in #📂│information

[rain echo]

Haig Sweet and the same

@rustic gale The poison becomes a fuk, not half

[rustic gale]

I have no idea what that means

Is English not your native language?

[vapid slate]

I feel like I might have messed with a setting on accident and I'm looking fir support in it...

Anytime a ticket is opened it makes the ticket name the person who opened it (what it's supposed to do)

But if we close the ticket or interact with the ticket in anyway it changes the ticket name to us.

[rustic gale]

Probably because you used {user.name}

Use {ticket.user.name} instead

[vapid slate]

Is that in panel or general settings?

[rustic gale]

Panel Configs -> Ticket

[vapid slate]

Perfect. I'll give it a shot in just a few and let you know. Thank you

[worthy zenith]

is it possible to change the language?

[amber raft]

I need help

[bright pebble]

Consider it considered, thanks for the response

[iron night]

Gave +1 Rep to @rustic gale

[main hazel]

Can you somewhere disable a panel temporarly?

[jade topaz]

wym

[smoky shoal]

Disable the buttons

[main hazel]

It is really weird

I am trying to understand what the dude before me did

[smoky shoal]

Or put AFK message

[main hazel]

we had 3 panels, but there are only 2 buttons and nothing was disabled

And how did he do 2 panels on one message? When I click on the message option at the dashboard the 2 panels show different messages

[steel burrow]

The dashboard won't let me edit the custom command's message content

[rustic gale]

Change the language of what?

[rustic gale]

What do you mean by disable a panel?

I see you're getting help in #premium-support

[rustic gale]

Consider making a ticket for this. #🎫│make-a-ticket

[main hazel]

Yeah I just deleted the panel anyway now haha

[proven void]

Thanks. This was fucking annoying

[zealous whale]

Hey guys! How can I setup auto-response messages like the panel in #📂│information ?

[rustic gale]

That's a different bot. It's a custom instance of @obtuse kraken

[solid stream]

Did ya get this figured out?

This is due to discords new feature

if you don't follow the category new channels are automatically hidden to you.
and will show up in your suggested category if you're pinged in them.

[hollow fossil]

why would i not have a "Tags" menu when managing the server, is that an owner only role?

[solid stream]

hmm?

Can I get a little more detail

I upgraded tags today to be Custom Commands

[hollow fossil]

i thought there was supposed to be a Tags button there

[solid stream]

it's a whole new & faster way to edit them.

[hollow fossil]

okay i'll poke around

[worthy zenith]

Language of the dashboard

[rustic gale]

You would have to find some kind of translator plugin for your browser.

[elder yew]

my interactions keep getting failed.. is there outage again

or its my dumb wifi

[ebon lance]

Might be wifi

Not sure tho

[rustic gale]

Not likely

[rustic gale]

There's many possible reasons

Try using the /debug command

[elder yew]

okie fixed

it was my dumb wifi

[west drum]

Anyone wanna help??

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[rose mist]

lol

[pure crown]

is there a way to see my closed ticked on a server where i am just a member

[rose mist]

Unless the admins allow you to see it, then no.

Double check as well if transcripts are set to be sent when tickets are closed, TT might have DMed you. Otherwise, it's on the admin.

[jovial mason]

hi

How can I do something like this

[ebon lance]

idk

Try asking a support team member

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gloomy notch]

Warning: Ticket limit reached, You already have 0 tickets across all panels of the global limit set for this server

someone help pls

[slender minnow]

Max ticket limit reached set by server staff

[gloomy notch]

not this my server

and nobody cant make ticket

македонец си ти

[slender minnow]

Go to server config and change the server ticket limit

[plush mason]

It’s probably been asked a thousand times.. but is there a way to get like a button saying “close with a reason” so they can leave a reason for closing the ticket?

[lean sapphire]

greetings. Bot doesn't responding to any command.

[rustic gale]

Bot is missing the View Channel permission in that channel.

[lean sapphire]

tysm

[rustic gale]

Make sure the timezone is set correctly and the times are set correctly.

Note that each column corresponds to one hour of time.

9 means 9:00:00 through 9:59:59

[topaz perch]

Help, I need to know how to get multiple buttons

[cyan grove]

use the add cooldown feature

[feral night]

Stfu

Fizz dog 🧙✨

[rustic gale]

Panel Configs -> Panel -> Attached Panels

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[grizzled scarab]

Is it possible when a user clicks a button it gives a prompt and that "message" just sends an embed in a private channel?

[solid stream]

Not at the moment, something like that is sorta being worked on, the exact functionality is still unknown.

[grizzled scarab]

allright thanks

thanks @solid stream

[iron night]

Gave +1 Rep to @solid stream

[broken apex]

how to allow people to send screenshot ? plz

[mystic ginkgo]

Anyone know how to retrieve a CRAZYTV password

[languid pasture]

go into channel perms or default perms for tickets and set Allow Embeds to true

[broken apex]

how to make ticket as thread ? please

[languid pasture]

You want to set tickets to open as threads in a forums-type channel?

[broken apex]

what section ? plz

[languid pasture]

Permissions > Everyone Role or Ticket Owner > Attach Files/Embed Links > True

[broken apex]

from the website?

[languid pasture]

I recommend both in case they try to use links to images

[languid pasture]

Correct

Let us know if that fixed it

[broken apex]

how to activate thread ?

on the server side plz

[languid pasture]

Send a panel to a channel to have tickets be allowed

Unless you are asking how to have tickets created be threads in a forum-type channel

[broken apex]

tickets created be threads in a forum-type channel yes

[languid pasture]

Not possible

Lukas says possible to make it thread in a normal channel but not in forum type channel

[broken apex]

like this

[languid pasture]

Yes that's possible

[broken apex]

how

[languid pasture]

1 moment 我去打听一下

Panel Settings > Thread Style

[broken apex]

already activated

[languid pasture]

Then try opening a ticket

[broken apex]

it open on old

[languid pasture]

Send a new panel

Delete old panel and send new panel and ensure you meet these prerequisites

• Boost level 2 required
• Make sure Ticket Tool has permission "Create Private Threads"
• Make sure Ticket Tool has permission "Send Messages in Threads"
• Make sure Ticket Tool has permission "Manage Threads"

Fixed now? @broken apex

[broken apex]

thanks

its working 🙂

thanks @languid pasture

[iron night]

Gave +1 Rep to @languid pasture

[languid pasture]

👍

[bronze patio]

Hello, i have a Problem i cant open Tickets on my Handy on every Discord. On my PC its work

[languid pasture]

Do you see the button

Or does the button not show up

[bronze patio]

No i dient see it

[languid pasture]

Is your discord updated

[bronze patio]

Yes

[languid pasture]

Can you send a pic of discord build version

[bronze patio]

Wait

I cant Update the app

[languid pasture]

Pretty sure your discord is on a build that hasn't implemented buttons

[solid stream]

Do you see buttons here #🎫│make-a-ticket

[bronze patio]

No

[languid pasture]

Yeah too old of a discord build then

If you can't update your discord app then I believe your device's android version is deprecated although correct me if I;'m wrong @solid stream

[coral cobalt]

ayo can someone help me out real quick

[languid pasture]

Wassup

[solid stream]

Possibly, I would think you would just delete the app and add it again.
if you can't update.

[languid pasture]

That would probably work too if the OS version isn't too old for newer builds of discord

[bronze patio]

I've done it already

[languid pasture]

But if the OS rev is just deprecated isn't supported by newer versions of the discord app pushed to play store there's no way to fix it

[solid stream]

Then your device might not support a new enough version of discord.

[languid pasture]

Update your android version then try again @bronze patio

If that doesn't work then your phone is too old sorry mate

[coral cobalt]

@languid pasturei sent a dm

[languid pasture]

I don't help via dms

[coral cobalt]

alr well iu can figure out how or what any of the setting does

[languid pasture]

And needing help with

setting up the ticket bot
is a bit too vague

[solid stream]

At this point you should contact Discord support as this is outside of what we can fix.

[coral cobalt]

nothing makes sense to me

[languid pasture]

What do you want to accomplish

And are there any specific ways you want to accomplish it

Play around with the settings and if you can't figure it out come back

[coral cobalt]

just creating a ticket

[languid pasture]

Create a panel Configure the settings of the panel then send the panel somewhere

[coral cobalt]

this isnt helping

[solid stream]

If you ran the /setup command and created a panel it should have sent the message to a channel.

[coral cobalt]

i already did

[languid pasture]

Did you send the panel and did you give the bot permissions to do things

[coral cobalt]

think so

[solid stream]

it would look sorta like this.

$panel 9

[humble sequoia]

Demo Panel

To create a ticket react with 📩

TicketTool.xyz - Ticketing without clutter

[solid stream]

More like this.

[languid pasture]

nice dropdowns lol

[solid stream]

Thanks 🙂

[coral cobalt]

that didnt help

[solid stream]

Then you click the button and a "ticket" channel is created.

[languid pasture]

Can you show us what you see

And what your exact problem is, as specific as you can be

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[languid pasture]

oh crap nice infographics

[languid pasture]

Okay and did you press on Create a Panel

[coral cobalt]

bro i already did

[languid pasture]

What do you see when you click on edit/manage panels

[solid stream]

Actually, the only way they would see that screen is if they created a panel.

[languid pasture]

Because of the manage panels button?

[solid stream]

If your panel didn't sent last time go into Edit * Manage

$setup

[humble sequoia]

Send the panel into a channel

The ticket creation panel is what the community will use to create tickets.

Use the dropdown to select the channel to send the panel into.
Not seeing your channel? try searching for it inside the dropdown

[languid pasture]

I think you can also send it right on the dashboard

[solid stream]

Select your panel

Select the action send panel

[languid pasture]

Darn Josiah what are you using to edit those captures

[solid stream]

select a panel and you're done.

[solid stream]

ShareX

[languid pasture]

oop I guess I should make the move from gyazo sometime soon then

[coral cobalt]

litteraly none of this is helping

[languid pasture]

Pretty

[solid stream]

Dude.. I've given you images and step by step with what to do..

[languid pasture]

Can you take screenshots of what has you stuck lol

[solid stream]

I'm not sure what else you want from us outside of a full video tutorial.

[languid pasture]

And then explain what you've tried and what isn't working

[coral cobalt]

is there anyway i can screenshare

[languid pasture]

Some people want you to fly out and do it for them in-person

[solid stream]

Umm, we should have a voice channel around here.

[languid pasture]

#684875163535409401 exists

[solid stream]

That looks like it.

[languid pasture]

But not sure if that's for support members or for supporting members since we're locked out of it

[solid stream]

oh..

[languid pasture]

How do I get external emote permissions

[languid pasture]

Why are you trying to use /add

[jade topaz]

What is this? Panel Editor?

[languid pasture]

/add is for adding members into a preexisting ticket

[coral cobalt]

ok ive tried /setup

[languid pasture]

/open is for opening a closed ticket

[solid stream]

#1070106933115240448 created a new one

can you join that?

perfect

[jade topaz]

Oh its for editing the dropdowns lol..

Thought TicketTool added the option to make custom dropdowns that display ephemerals etc

[solid stream]

I'm going to combine the action and config menus.

[languid pasture]

Well that was anticlimactic lol

[languid pasture]

Sounds good lol

[solid stream]

Done

[languid pasture]

nice nice

[bronze pelican]

Como hago para que al cerrar ticket se le envie un mensaje por privado en forma de embed?

asi

[open jackal]

how do you ping a role in the embed of a newly created ticket?

[robust sandal]

How do I do so that when closing the ticket a private message is sent in the form of an embed?

Spanish (es) → English (en)

[languid pasture]

Edit the automatic message sent in a new ticket to include a role ping

[open jackal]

what is the variable

[languid pasture]

<@&roleid> pretty sure no special variable

[open jackal]

alr thank you

worked 👍

thanks @languid pasture

[iron night]

Gave +1 Rep to @languid pasture

[languid pasture]

Panel settings > Automation > Send Direct Message when Ticket Closed

[robust sandal]

Configuración del panel > Automatización > Enviar mensaje directo cuando se cierra el ticket

English (en) → Spanish (es)

[languid pasture]

requiere premium bot

https://docs.tickettool.xyz/dashboard/panel-configs/automation-options#send-direct-message-when-ticket-closed

[bronze pelican]

ty

[iron night]

Gave +1 Rep to @languid pasture

[jade topaz]

Where can I find the full list of what I can do with the {} comments?

i.e {user.mention}

[languid pasture]

One moment @jade topaz

https://docs.tickettool.xyz/dashboard/panel-configs/variables

Does that help

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{create.reason}
{claim.reason}
{close.reason}
{delete.reason}
» Reasons for a given action

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time?m=+43200}:R> ➞ <t:1675255375:R>
<t:{!time?m=-43200}:R> ➞ <t:1675168975:R>
<t:{!time}:R> ➞ <t:1675212175:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[languid pasture]

That works too thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[eternal meteor]

how do i make it so admin get automatically pinged when ticket is made

[languid pasture]

In the starting message for all tickets
Add <@&AdminRoleID>

[eternal meteor]

thanks @languid pasture

[iron night]

Gave +1 Rep to @languid pasture

[languid pasture]

Glad you got it working

[cold coral]

Hi, I am not sure why the closed tickets on our server are not getting moved to the assigned closed category

[languid pasture]

Does the bot have permissions

And if it does then recheck your configuration on dashboard for closed category

[solid stream]

Also there's a 50 channel limit per category

[jade topaz]

Hi, this is possible to make, when the ticket is close, the creator of the ticket can still see this one but not speak in the ticket ?

[slender garnet]

I accidentally kicked the premium bot... is there a way for me to add em back?

[cold coral]

overflow category

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pale pilot]

@slender garnet

[grand musk]

I cannot claim button

[clever ocean]

how to set log

[lunar solar]

Let’s not ping staff and re-read the rules @ #📂│information

[obsidian canopy]

is there a way to increase the ticket limit for the same panel?

[regal goblet]

Dashboard → Panel Configs → Limits → Open Tickets each user (increase it)

[obsidian canopy]

thanks so much

[manic sedge]

Is there anyone who can speak Turkish to help?

[zenith bough]

Is it possible to automatically close and delete the channel of the ticket and save it by pressing just one button? For free version

[languid pasture]

Write in turkish there is bot for translation

[languid pasture]

No saving as transcript for free bot sorry mate

You can set a ticket limit per account not sure on cooldown

[languid pasture]

Panel > Permissions > ticket owner closed permissions > send off, read on

[jade topaz]

oh ty !

[iron night]

Gave +1 Rep to @languid pasture

[jade topaz]

+1 rep @languid pasture

[languid pasture]

If you need more help come back and ask

[jade topaz]

oh i understand after sorry lmao, okok for sure

[grizzled scarab]

Can i reset the ticket counter to zero?

[zenith bough]

You can save the transcript in free version. I will ask differently - is there a way to create a button that would close and delete the channel ticket at the same time? (so the person does not need to press close button and then delete button)

[languid pasture]

I believe there is an option to delete on close

I will have to confirm one moment

[grizzled scarab]

Two step ticket in general

[languid pasture]

Yeah two step ticket is it

Untick that and untick 2 step close as well and it’ll close and delete as soon as you press the close button

[zenith bough]

Thank you very much ⭐

[languid pasture]

Hey Miro

[grizzled scarab]

omg, i'm so sorry.
Im blind 😄

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Hey, you need my help? ^^

[atomic trail]

How do I make it so that only the person who created the ticket can view it because right now If someone create a ticket everyone can view it

[languid pasture]

Ticket perms > everyone perms open/closed > read off
..
Ticket Owner Perms open > read on, ticket owner perms closed > whatever fits your needs

Try again after see if that works

[clever ocean]

how to set log

[gilded verge]

where you see the emoji, the server must have premium

[gilded verge]

I don't know what logs you mean so please check Panel Configs->Transcript or Panel Configs->Logging

[languid pasture]

Yeah don’t ping staff but no need to delete the message

[worldly oxide]

is there any way that can increase ticket limit not for each person

[languid pasture]

What do you mean

Can you explain what you mean by Increasing the Ticket Limit but not per person tickets

There is no ticket limit other than Discord’s category cap of 50 channels and you can set up overflow categories

[worldly oxide]

oh sorry I didn't know about that thank you

[iron night]

Gave +1 Rep to @languid pasture

[languid pasture]

👍

[sharp elbow]

{author.icon} variable does not work for me :(

[hasty prawn]

yardımcı olacak

varmı

@oak shuttle@lament sandal@lunar solar

[opal schooner]

you can also mark roles?

[fallow ingot]

What do you mean?

[opal schooner]

when I open a ticket that a role is pinged

[fallow ingot]

Okay, that’s possible. Have you tried to set it up but are experiencing issues?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[opal schooner]

ah thank you very much

[jade topaz]

Why doesn't $rename work in a request ticket?

[languid pasture]

Does the bot have edit channel name permissions

[violet jay]

Is there a way to transfer the premium subscription to a different server you're in if you bought the subscription on discord without canceling it?

[gilded verge]

if you bought it through Discord, as far as I know, now there is no way to transfer subscriptions between servers, but you can try to write to them and ask if they could do it for you ^^

[violet jay]

ty for the info

[ruby stone]

I have a person on my server who can‘t see the „button“ to open a ticket. They are using a samsung galaxy a7. Anyone know how to fix that?

[lunar solar]

They need to update their Discord client

[ruby stone]

Apparently it is up to date, so they say

[lunar solar]

Well not being able to see buttons is a direct result of the app being out of date

[subtle iron]

How can I make the buttons just like this?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[languid pasture]

Then unfortunately their androidOS is too old to support a newer version of discord

Ask them to update their OS version first and then try updating Discord again and if that doesn't work their phone is deprecated as far as discord is concerned

[faint saddle]

!claim

[languid pasture]

Wassup?

[whole valley]

lt

[faint saddle]

@languid pasture hace rato compre un locked name en gota.io y ya eh echo todos los paso y nada que me mandan el token

[robust sandal]

@languid pasture a while ago I bought a locked name in gota.io and eh echo all the steps and nothing they send me the token

Spanish (es) → English (en)

[languid pasture]

Not going to be an issue we can help with. Contact merchant

[scenic plinth]

(Just translating because)

No va a ser un problema con el que podamos ayudar.

[robust sandal]

It's not going to be a problem we can help with.

Spanish (es) → English (en)

[heady geyser]

Are we allowed to turn an existing message into a panel?

[rustic gale]

If it's by Ticket Tool, yes

Well. Perhaps more accurately, you can transform any message by Ticket Tool into one of your panel messages

But you can't simply add buttons to an existing message.

[heady imp]

hello! Can someone help me about this? So confused

[rustic gale]

Invalid emoji

This is usually because you wrote text in the Button Emoji field

instead of (or besides) a plain emoji or an emoji code

[heady imp]

Oh,, Let me check it

[heady imp]

Thank you, It works!

[iron night]

Gave +1 Rep to @rustic gale

[graceful eagle]

I can't claim boat caller device lv1, even though I have invited 10

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

bro WHAT 💀

[graceful eagle]

why?

[jade topaz]

this is support for the ticket tool bot not whatever tf u talm bout 😭