🆘│community-support

[lunar solar]

Hi,

Media contained within transcripts is not saved once the channel is deleted, premium subscribers get up to 8mb of upload to their transcripts however.

Best practice when any media is posted in a ticket is to upload it to a channel that will never be deleted and copy the message link and paste it in the ticket. That way nothing will ever be lost.

Could you #🎫│make-a-ticket please

[river sun]

ty somachh ! 💔

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[wise flicker]

Hi how do i make a role have full perms to tickets so if someone makes a ticket they r automatically in

HELP PKS

PLS I RLLY NEED IT

[silent wasp]

Does anybody know how to fix this issue when trying to import a server config to a new server?

[silent wasp]

create the role on discord
go to tickettools dashboard
panel config
general
additional roles

[wise flicker]

Ok

[silent wasp]

the words you were looking for were "thank" and "you"

[wise flicker]

no

[lunar solar]

@zenith fern #🎫│make-a-ticket please

[quick bone]

go to #🎫│make-a-ticket

[zenith fern]

can i solve it?

[lunar solar]

Yes we will be able to fix the issue but posting your pers info here isn't the best way to go about it

Please #🎫│make-a-ticket

[zenith fern]

yes, I didn't know, how can I correct it? I'm a beginner, I don't know how to do this.

[lunar solar]

Just confirming you are wanting to recover your ticket tool account yes?

[zenith fern]

I wanted to reset 2fa security of the lottochain account because I don't have access to the code I lost the device

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quick bone]

wrong place

[lunar solar]

Wrong Discord

[fair lava]

I wanted to reset 2fa security of the lottochain account because I don't have access to the code I lost the device

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quick bone]

@fair lava ^

[fair lava]

thank u

[iron night]

Gave +1 Rep to @quick bone

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fair lava]

$help

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[quick bone]

#🤖│bot-spam please!

[fair lava]

np

@lunar solar

[lunar solar]

Yes?

[fair lava]

why Ticket tool lag on server

[lunar solar]

Define lag?

[quick bone]

command delay i assume

[fair lava]

bot doesn't make ticket

and delay

[fair lava]

yes

[lunar solar]

There could be wide range of things triggering this issue.

Run /debug in your ticket tool channel and send the results

[fair lava]

ok

https://discordapp.com/channels/509192800865353738/662692902245498910/1058742769314713711

[lunar solar]

And what error do you get when you try and make a ticket?

[fair lava]

no error but no response!

[stark gale]

Hey, a transcript, does it also save the messages send?

[quick bone]

yes

[lunar solar]

Please #🎫│make-a-ticket and I can investigate further

[quick bone]

in a html file and a direct link

[stark gale]

How can I see them?

[quick bone]

setup transcripts

[stark gale]

Ah ty just saw the link

[iron night]

Gave +1 Rep to @quick bone

[quick bone]

then it'll send everything into that channel.

[brisk wasp]

how do i edit this

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[quick bone]

^^ message content

[brisk wasp]

how do i mention role

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[quick bone]

<@&roleid>

[brisk wasp]

thanks

[iron night]

Gave +1 Rep to @quick bone

[shut jungle]

Hi i have a question, where can i edit this message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[lunar solar]

No

[quick bone]

mb

[lunar solar]

It is not currently possible to edit the log messages that appear in this format, it is a suggested feature by the community. I can't say when or if it will be implemented.

[lunar solar]

allg, appreciate the help in here

[shut jungle]

damn okay thanks 🙏

[lunar solar]

No worries, keep an eye on #📣│bot-news for future updates.

[prisma cedar]

Hello! How can I make it show more options? I made them but they don't show up.

[vestal pilot]

Hi my account try has eroor

[quick bone]

Hm?

[vestal pilot]

The account sign-in was incorrect or your account is temporarily locked due to sign-in failures. Please verify your details and try again, or if you've already done that, contact customer service

[quick bone]

Is this regarding the @pseudo glen bot?

[quick bone]

Do the other options have the same panel?

[prisma cedar]

do I need to create 2 panels? or do they need to be tied somehow?

[quick bone]

If an option has the same panel as another then it'll only show one. So yes, you need different panels for each option

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[edgy vault]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[quick bone]

@prisma cedar what i just said should make it work but it doesn't have a read above

[prisma cedar]

Got it, thank

[quick bone]

nws

[lapis trellis]

🤔

[quick bone]

?

[mossy cliff]

hi!
can someone tell me how to permit a role to open a ticket plaese ? i can't find any info for this

[rustic gale]

By default, anyone who can see the button can use the button

Are your users having trouble creating tickets?

[mossy cliff]

they have a message when trying to create message : "you don't have permissions to use this"

I just found the issu, thank for your help

[rustic gale]

That's usually because

• they're blacklisted (see Blacklist Roles, in Server Configs)
• the Create Ticket button was made support-team-only (see Panel Configs -> Buttons -> Create Ticket)
• they have a denied role for

Yeah

[dusk junco]

how to make the bot send tickets to one channel?

[mossy yew]

Yea

[rustic gale]

You mean how to make the bot send a panel message to a channel?

You use the Send button in the dashboard

[wary forge]

hello

[quick bone]

hi!

[wary forge]

I need help, my character got stuck

[edgy vault]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wary forge]

#📌│automated-support stuck

[quick bone]

not working for you?

[wary forge]

no... 😦

[quick bone]

tell me your issue here and i may be able to help

[wary forge]

my character got stuck, cant even suicide

[quick bone]

are you sure this is about @humble sequoia bot?

[wary forge]

between the roof of a house in B3 /C3 Area

[quick bone]

you're in the wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wary forge]

where should i go then?

[quick bone]

what game are you struggling on?

[wary forge]

scum

[quick bone]

go to their discords support channel then

[wary forge]

oh, i thought it was the scum server

[tepid shale]

it says go to my dashboard to make a panel but when i go there it shows this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[quick bone]

@tepid shale ^

[tepid shale]

yes?

[quick bone]

read the message above

[tepid shale]

ive read them and did it and its still not showing

[quick bone]

are you the owner of the server?

[tepid shale]

im an admin

[quick bone]

Run /permissionlevel in your server

tell me what it says

[tepid shale]

level 0

[quick bone]

you do not have permission to manage the dashboard

[tepid shale]

do i need to get the server owner to do it?

[quick bone]

either:
anyone with administrator permissions (full access to server)
anyone with a dashboard role
server owner

[tepid shale]

its strange because i have the admin rank , i will check something

[quick bone]

that's the role name
if the administrator permission isn't checked on your role then you won't have access

[tepid shale]

yup the owner checked all the boxes but not the admin box

[quick bone]

yep, there's your answer

you can ask them to either add your role to dashboard roles or give you administrator

[tepid shale]

ok ty

thanks

[zenith fern]

where can i reset my 2fa

?

[quick bone]

are you sure this is related to @pseudo glen bot?

[zenith fern]

where can i reset my 2fa which support?

[rustic gale]

https://support.discord.com/

[rigid oyster]

ازي اشغل بوت

[jade topaz]

if I have 20 current votes and I want to redeem only 10 so how I can ?
What to type ?

[rustic gale]

Not possible as far as i'm aware

[jade topaz]

Means all of my votes get redeemed

[rustic gale]

So it seems

[jade topaz]

I guess it's better to bring this

Like we type $vote redeem 10 and get of 5 day

[gusty sapphire]

How to make that pls

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[brazen abyss]

Is it possible to see some stats like average time until claimed or average time a ticket takes?

[quick bone]

nope

[quick bone]

i don't believe there is, have you dmed the user who made the ticket? it might've saved it to their dms

^ or the person who closed the ticket

i had a similar issue and the only workaround i found is giving support team access to the logs

[lunar solar]

Premium is required to auto save transcripts to a Discord channel that you set, same as dming the user a copy of the transcript.

You can manually save transcripts however you need to download and reupload the file to a channel, simply having the link isn't enough as the link generates from the file in Discord.

[rustic gale]

And other logs are being recorded correctly?

What's the ID of your server? I'll take a look at your settings

[jade topaz]

can i transfer premium from one server to anohter?

[rustic gale]

With Discord subscriptions, not currently, no.

We don't know when Discord is going to add that functionality, if ever.

[jade topaz]

how do i cancel it for one server?

[rustic gale]

head to your Discord user settings, find the Subscriptions submenu and look for the Ticket Tool subscription there

[paper cypress]

I'm looking to make a ticket system that would be used to have players open the ticket and have a quest generated from randomized possible outcomes in embed. Is that possible?

[radiant moss]

Ticket Tool wouldn't be able to get the quest as there is no feature to do web request and get responses from them. You would have to create something on your own for that

[paper cypress]

Thank you

[iron night]

Gave +1 Rep to @radiant moss

[paper cypress]

Would @iron night (YAGPDB) be able to react to a trigger sent in the ticket?

[radiant moss]

I am not completely sure as I haven't really used the bot. But you would need to see if its even possible that it listens to other bots

[paper cypress]

I've tried getting bots to acknowledge other bots but it doesn't seem to work

[radiant moss]

Many don't have the feature because it can cause spam and api abuse. Ticket tool will listen to other bots if enabled but you have to specify and it limits how often it does listen

[drifting pond]

Good morning - my apologies if this comes across as a stupid question, but I cannot recall the command used to get the ID number for an emoji.

[quick bone]

\:emojiname:

[drifting pond]

Thank you!

[iron night]

Gave +1 Rep to @quick bone

[stuck patrol]

Can some one help me My game is Crashing every time after Inject and my Pc sometimes too

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quick bone]

@stuck patrol ^

[opal coral]

حل

[robust sandal]

solution

Arabic (ar) → English (en)

[opal coral]

Arabic (ar)

English (en)

→ English حل

[quick bone]

Go to #🎫│make-a-ticket

[opal coral]

I want a solution

[quick bone]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[quick bone]

@opal coral

[opal coral]

OK

[quick bone]

as i'm not sure what the issue is

[thick apex]

how do I give access to a position to answer, close open tickets, etc.

I can only give global permissions

[quick bone]

do you want a certain role to be able to answer tickets?

[thick apex]

yes

[quick bone]

it should be on your panel under support team roles

[thick apex]

Where

[quick bone]

right at the bottom, scroll down

[severe roost]

Hey, how can I add multiple buttons to a single panel?

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[quick bone]

@severe roost ^

[severe roost]

Much appreciated ❤️

[thick apex]

THANKS SO MUCU

[iron night]

Gave +1 Rep to @quick bone

[thick apex]

+REP @quick bone very good

[iron night]

Gave +1 Rep to @quick bone

[thick apex]

+1REP @quick bone very good

+1 REP @quick bone very good

[lunar solar]

Rep is rate limited

[thick apex]

bruh

[lunar solar]

Please stop spamming the channel

[raw pendant]

So I got a dumb question; once I made changes on the Dashboard, what exactly do I have to do in order to have the changes reflected live on the server?

[covert swallow]

Depends on the change

[steep dust]

Can someone help me on a fortnite account I bought

[rich osprey]

where can I open the image upload

users are saying they can't upload the image

[raw pendant]

Ok then, what if I added/enabled multipanels?

[covert swallow]

Resent the panel

[raw pendant]

Resent? Guessing you mean Update?

[rich osprey]

@covert swallow where can I open the image upload option?

[covert swallow]

I mean actually hit send again in the dashboard

[rich osprey]

users are saying they can't upload the image when open a ticket

[raw pendant]

Gotcha, tysm

[covert swallow]

Panel configs > Permissions > User Permissions > Attach Files > ✅

[rich osprey]

thanks

[iron night]

Gave +1 Rep to @covert swallow

[raw pendant]

Would there be any way to make it so different panels would count up towards the same ticket # total cumulatively? In other words, opening up a ticket under panel 1 would be ticket-0001 but if you then open a ticket under panel 2, it would automatically become ticket-0002?

[scenic plinth]

A global ticket count? Not at the moment.

[raw pendant]

Gotcha, alright

[jade topaz]

$setup

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[native tangle]

How can I make tickets opened appear in another category?

[keen axle]

How to ping the support roles? I used the method but it still doesn't work, the bot has an administrator perms

[daring bolt]

Is there any way to make a ticket automatically close?

Like after running a command like $timeclose

[scenic plinth]

Not in the way you are wanting, no. It has been suggested, although I am not quite sure on plans for implementation for a custom time duration.

[stark gale]

Is it possible to create anonymous tickets?

[daring bolt]

Got it! Thanks

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

Hi. I wonder how we can whitelist url links sharing? We have MEE6 bot and whitelisted channel "ticket support" but once ticket is created, it gets its own ID and opens within server where bot doesn't understand / count its coming from whitelisted channel "ticket support"?

[scenic plinth]

You would need to whitelist the ticket category, which is more of a question for MEE6 on how to do. In simple terms, just because the ticket comes from a channel you whitelisted, does not mean those tickets are whitelisted from it.

[jade topaz]

Exactly, thats what I try to fix, but have no clue. I would need to whitelist each new ticket created via MEE6, what ofc is not possible.

Was just wondering if ever anyone came across with same issue!?

And newly created tickets can't get opened within "ticket support" channel, where user creates it?

Now all new tickets open on top of all channel - seperately

[scenic plinth]

Again, you would need to whitelist the category your tickets are created in.

[jade topaz]

Ok, but is it possible to decide where all new tickets gets opened? Can I target specific channel where they actually open?

[scenic plinth]

You can't target a channel, you can target a category.

https://docs.tickettool.xyz/dashboard/panel-configs/category-options

[jade topaz]

Excellent. Will test this one. Thanks

I see. MEE6 doesn't have any option to whitelist category - just channels.
And you have only Category, not channels 🙂

In any case, will try to figure something out. Thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

Possible user gets a role when creating ticket?

[quick bone]

i don't believe that's possible

[lunar solar]

Yes

Panel configs --> ticket --> ticket opened roles

Premium feature however

You can also set it to remove certain roles on ticket close

[quick bone]

oh i don't know much about premium features

[jade topaz]

Thats cool. Hm ok. So we might go Premium...

[mossy plinth]

Ive tried to acces https://tickettool.xyz/, to use ticket tool, but it says that im banned from the site

I have never accessed the site in years, and im magically banned

[fallow ingot]

Along the lines of timed out?

[mossy plinth]

Uh, what do you mean?

It just says this

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[fallow ingot]

Sorry for any inconvenience

[mossy plinth]

Il wait then and see if i can acces it later

[sterile tangle]

Please key

Please key

[quick bone]

for what?

[jade topaz]

is there a way to close ALL tickets

[quick bone]

not possible due to rate limits

[jade topaz]

i have 150 tickets its just absurd

[pale pilot]

Copy + Paste the close command in all channels

[jade topaz]

ok whats the close command again

[pale pilot]

$close

[jade topaz]

problem is it doesnt delete the ticket

[quick bone]

if you dont want to save transcripts i think $delete is a command

[pale pilot]

If you have premium you can automatically save transcripts on deletion

[quick bone]

you can paste delete command in them

[jade topaz]

ok thx

[quick bone]

and get your moderators and support team to help you

[jade topaz]

thanks @quick bone

[iron night]

Gave +1 Rep to @quick bone

[quick bone]

nws in the future you guys should delete the ticket once closed to avoid this happening again

[jade topaz]

we got all those overnight

[jade topaz]

Hi,how i make a ticket ping someone when opened? Is that pay only?

Plz ping thx

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[thorn wasp]

I need make create a ticket?

[quick bone]

$setup

[blazing harness]

What does current shard mean? If you know please tell me. If I don't respond PLEAEE PING ME

[quick bone]

relating to databases

[blazing harness]

What do you mean ?

[quick bone]

like.
parts of databases to keep it simple

[covert swallow]

Not quite

Shards are related to hosting

[keen axle]

How to ping the support roles? I used the method but it still doesn't work, the bot has an administrator perms

[covert swallow]

<@ROLEID> should definitely work for any role

[blazing harness]

Is there any use that normal people / me (the owner can use)

[quick bone]

isn't it <@&roleid>

[covert swallow]

You shouldnt even really need to know the shard unless support asks you for it, and its a rare occasion we will

[blazing harness]

Oh ok thanks for clearing this up

[covert swallow]

Yes it is, my mistake

[blazing harness]

Thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[keen axle]

Thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[keen axle]

Prizafal I still don't get pinged! after I did the format, the bot shows the roles, but no red circle near the channel name...

[frozen drum]

im stack here

anyone can help me

[unkempt nest]

i don’t know if it helps the developer’s but my server id is 873324459006771210 and interactions are failing. is there a way to find out what is going on?

[jade topaz]

how do invite premium bot?!?!?

i have free trial &&^^^ WWW

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

@keen axle, please check

[gilded verge]

wrong server

[rustic gale]

Unless you plan to acquire full premium after the trial is over, we don't recommend using the premium bot.

All premium features ara available in @pseudo glen as well.

[rustic gale]

There should be nothing wrong with your shard. Can you check again?

[rustic gale]

Make sure the bot has the Mention everyone, here and All Roles permission.

[unkempt nest]

It seems the one who pays for premium had to renew it, but she wanted to know if she has to manually renew it each time? Because she’s had to renew it manually twice already

[daring warren]

Hi guys

i can't install my updated and it can't join rally

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

Make sure the payment method is working correctly. It should renew automatically every time.

[novel kayak]

It won't let me create my ticket, it tells me something like undefined, what could it be?

[cold dock]

not work

user not remove on close

oh that english was horrendous.
i am experiencing issues with the bot which i am unable to rectify to i have referred myself to the communal support services within your official discord server.

my issue is that whenever a user closes their ticket (which we allow them to do), they are not removed from their ticket after the fact. this means they can continue to open their ticket after we, or they close it and i simply am stumped on how to get this resolved.

thanks

[rustic gale]

It's likely a permission issue. I suggest to #🎫│make-a-ticket so we can take a closer look.

If you know your server's ID, include it in the form answer

[elder charm]

i didn't get the ticket

[jade topaz]

how to make like this

[jade topaz]

dropdown

[jagged furnace]

help

[polar mango]

i looked at the transcript, tried to check the attachment that was sent and all i got was this

[jade topaz]

?

[gilded verge]

that's the information I received:

This is a known issue and is due to cloudflare/discord deleting the files that were deleted on discord. So the direct image link to the file on the discord server is just gone, right after the ticket channel is deleted.

The Premium bot can save up to 8mb of images and files inside the ticket.

[polar mango]

so is there a way to get the images back 😭

this is y i used transcripts rip so i cant flood one category with a million channels 😔

[gilded verge]

"So the direct image link to the file on the discord server is just gone, right after the ticket channel is deleted.", I don't think it's possible to restore if it doesn't exist 🤔

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

@jade topaz, please check

[real goblet]

@gilded verge

[gilded verge]

@real goblet why u pinging me 🙂

[real goblet]

I need help with money please help me to improve my life please

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[real goblet]

I need help with money for me to buy food today please

I need to know about the ticket

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[real goblet]

I need help with money please my brother and sister please help me

Please help me to get food today please

@humble sequoia

[gilded verge]

If you don't need help with a bot, then don't troll

[lean folio]

yo can someone help me how do i put the discord emojis on the ticket message?

like this

[ember drift]

hi there, just having some issue with pinging some staff member with his id

not the role id
any help ?

[gilded verge]

Hey, Example of animated emoji:
![KEKSLIDE](https://cdn.discordapp.com/emojis/878072347104509972.webp?size=128 "KEKSLIDE")
Example of no-animated emoji:
![keksad](https://cdn.discordapp.com/emojis/846105662801969192.webp?size=128 "keksad")

just before the emote, use \

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

@ember drift, hey, here ^^

[ember drift]

thx <3

[iron night]

Gave +1 Rep to @gilded verge

[lean folio]

how do i get the id of an animated emoji

[gilded verge]

as I mentioned, just before the emote, use \

^^

[agile sentinel]

When the bot sends a message in my server there are two buttons to make a ticket how do I reduce that to one button

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lunar solar]

You’ve attached the panel to itself

Unattach it and send the message again or update the embed via our upgrade button

[opal cradle]

Is there any way to transfer a claimed ticket to another support member? Currently we just press the claim button again but that just unclaims it for the other person, and puts the channel rename on a cooldown. Example:

• staff A claims a ticket
• staff B presses the claim button -> it says unclaimed

[pliant jay]

I'm stuck here

[jade topaz]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[2].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

and backend says: no perms to write/view [When trying to SEND to #channelx]

[dreamy isle]

I position the image but it appears as a line

[dreamy isle]

Check your emoji

[jade topaz]

no u

[rustic gale]

Have them press it again

[opal cradle]

is there a way to bypass the cooldown for the channel renaming / make it so it doesnt rename the ticket when its unclaimed?

[rustic gale]

Sadly no

[fallow goblet]

Hello!

Is it possible to have a custom bot with premium?

[rustic gale]

It's a planned feature

[fallow goblet]

Alright, what does this mean?

[rustic gale]

Many embeds include the bot's name and icon in the footer

Because you can't edit the footer without premium, you can't remove that branding

[fallow goblet]

Okay! Got it

Also there is an option to put a custom bot ID, what does that do?

[rustic gale]

It makes Ticket Tool respond to commands sent by that bot.

It's useful for automating certain tasks

[fallow goblet]

Oh, okay

I am looking for a tool with a custom bot

Right now I am on trial premium

[dense harness]

I'm having trouble adding the message so they can create the ticket

[rustic gale]

Like i said, it's a planned feature. It's likely to be released within the month

[rustic gale]

Did you create a panel in the dashboard yet?

[dense harness]

@rustic gale yes

[rustic gale]

Use the Send button to send it to your server

[dense harness]

Where?

@rustic gale don't have any step by step?

[rustic gale]

Do you identify this screen?

[jade topaz]

how can i mention a specific channel in the ticket?

[rustic gale]

A channel mention looks like this [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

You can find your channel's ID by using the /id command

[jade topaz]

aa ok, let me try! Thanks!

thanks @rustic gale 🙂

[iron night]

Gave +1 Rep to @rustic gale

[tribal dawn]

how do i edit my pannel message before sending it to the channel

[rustic gale]

Have a look

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[tribal dawn]

oh its premium , okok thank youu

[rustic gale]

Most of it is premium

Some things can be edited for free

[tribal dawn]

is the premium monthly?

[jade topaz]

Also @rustic gale , do you know any bot like this Rep one? i got a big sales discord.. this can be useful

[rustic gale]

There's various ways to get premium

You can get a Discord subscription, which is monthly at $6 USD per month

You can buy prepaid premium, which is $6 per month starting at three months ($18 USD) and you get a yearly discount at just $66 USD for a year

Or you can get free premium by voting. Type $vote to know more

[rustic gale]

That's https://yagpdb.xyz

I personally recommend it for its powerful, flexible custom command feature. We don't offer support for it here though

[jade topaz]

i'll take a look

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[outer marsh]

hello how do you put the ticket tool on your discord server

[covert swallow]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[jade topaz]

What’s the difference between the premium bot and the normal bot

[fallow ingot]

The premium bot is faster.

The bot is also prioritised when it comes to fixing problems

[edgy arch]

How do I remove multiple buttons from my panel

I only want 1 button

[rancid horizon]

Wie kann ich solche menus erstellen ? https://prnt.sc/1fKGJ8_ONvlD

[daring bolt]

Is there any like command or smth that you can use to ping the ticket owner. I ask this bc I wanna set smth up where you can like automatically ping the owner, without having to look and manually do it

[rustic gale]

Additional buttons are set up in Panel Configs -> Panel -> Attached Panels

Make sure Attached Panels is empty, then send the panel again

It should have just the panel's default button.

[robust sandal]

How can I create such menus ? https://prnt.sc/1fKGJ8_ONvlD

German (de) → English (en)

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[static fox]

Is it possible to copy all my bot's commands and settings from one of my servers to another (also mine)?

[rustic gale]

You can copy panels and tags using the Backup and Restore feature in Server Configs.

[minor crown]

Good Morning,
I've got a Problem with the ticket Tool. My Support Massage cant be used by the members although it is activates for them.

[rustic gale]

Please explain the issue in more detail. I'm not sure i understand the problem

[minor crown]

So, if my members want to use the panel - the Message "You don't have permissions to use this" is sent.

But I have activated it

They should have permission to use it

[uneven crown]

I am reporting the loss of FQF-6000 grenade launcher after I have obtained it in BP stage 18 on 1/3/2023 and after the disruption of the server on 1/4/2023, I found out that it is not in my inventory. I received message from bot that it can do nothing about it. Hey, I think you should be able to check record and return that grenade launcher to me. Thank you.

[minor crown]

?

[rustic gale]

Take a look in Server Configs in your dashboard, in a field called Blacklist Roles

Any roles there are prevented from interacting with the bot in any way, including creating tickets

[whole kindle]

do i have to have some kind of vip to change ticket description message?

[pine ginkgo]

How do i make a multi pannel? ;D¨

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lunar solar]

@pine ginkgo

[pine ginkgo]

but my menu does nok look that way..

[lunar solar]

Choose a panel to be the “primary” this will be the first button

Panel configs —> Panel —> Attached panels (multi panels) —> Add other panels to this box, don’t add the panel you are working on to itself.

Send the panel to Discord or update the embed message via our update button

[pine ginkgo]

Thank you <3

• How do i make so the emoji to create a ticket is a custom emoji? I don't understand the: *** Custom:<:name:id>or<a:name:id>**

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

So choose your emoji

For example

Then put a back slash in front of it

\

Take the space away

!PabloTiphat

That’s what you need ^

[pine ginkgo]

But how do i get the ID

[lunar solar]

I just showed you

Read my messages in order

[lunar solar]

This is the ID

The whole thing

[visual marlin]

Hopefully quick question, why am I seeing 2 buttons. Figured it was part of "Button's per row" but that is set to 1.

[lunar solar]

You’ve attached the panel to itself

[visual marlin]

Yes, indeed I did 🙂

Thanks!!

[lunar solar]

Panel configs —> Panel —> Attached Panels (multi panels) —> Empty this box

Resend the msg or update it

[visual marlin]

Thanks @lunar solar that did it

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No worries

Ignore the bot warning 🙂

[jade topaz]

What is the $id command for? I’m trying to use it but my dumb brain don’t how to use it properly

I know it’s like $id [User ID] but there has to be other ways to use it

[lunar solar]

Id command can be used for roles, emojis etc

$id

[humble sequoia]

<:PabloTiphat:983791053842837624>

[lunar solar]

$id @lunar solar

[humble sequoia]

<@892854649172946985>

@lunar solar

[lunar solar]

Etc etc

[jade topaz]

So not finding tickets with a user Id?

[lunar solar]

Na

[jade topaz]

[lunar solar]

Literally just getting IDs for referencing them somewhere

Like you need role ID to mention a role in an embed

Or same for emoji

Etc

[jade topaz]

For some reason I thought it was used for finding tickets associated with that user but I guess not

[lunar solar]

Na

You can just do a normal Discord search for that

Using their User ID

[jade topaz]

Noted thanks

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No worries

caps

[jade topaz]

[lunar solar]

[whole kindle]

do i have to have some kind of vip to change ticket description message?

[slender minnow]

If you mean the bot's bio, then its not possible.

[whole kindle]

Is there no way to translate the bio of the bot? @slender minnow

[slender minnow]

nope

although custom pfp, name and stuff is a planned feature (part of upcoming updates)

[burnt bloom]

Habe den Bot per Discord gekauft, klappt nur nicht

I bought the bot via Discord, it just doesn't work

[covert swallow]

How does it not work

[burnt bloom]

Bought bot but doesn't work

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[covert swallow]

And make sure you do not kick the free bot, as it cancels the subscription

[burnt bloom]

it does not work

field is grey and not available

and the Redeem Key doesn't have

[burnt bloom]

problem solved, thanks

thanks @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[upper elk]

How do I rename the ticket?
Whenever I create one the channel is called #ticket-01 and lists them by number, but I want to rename the ticket part. Is there somewhere I can do that?

[jade topaz]

General > ticket > ticket opened name/ticket closed name

premium feature

[upper elk]

Can I pay for permanent premium?

[covert swallow]

Lifetime premium is no longer available

[edgy yoke]

Hi all, Im trying to add new role to be able to action ticket but after upload this role still cant see tickets

[placid walrus]

Hello, how do you add ticket tool to a specific channel

@atomic solstice

oh sorry

[placid walrus]

do u know how to add ticket tool to a specific channel?

[rustic gale]

Did you create a panel in the dashboard yet?

If so, just use the Send button

If not, you may need to check out the Setup Guide in #📂│information

[silk ermine]

Trying to push a panel with the send button. I keep getting an undefined error. I checked the permissions to another discord I have with ticket tool. Everything is the same. Even gave ticket tool administrator and no dice. Any ideas?

[scenic plinth]

Refresh your page or try a new browser. Usually undefined in the case with the panel means you are trying to update a message that no longer exists or is not by ticket tool, or the channel does not exist or cannot be found.

[silk ermine]

Cleaned out browser cache. In Edge browser (normally use opera gx). Loaded up the page. Tried to send again same error. The channel is there. I can select it in the drop down as well from a clean browser. The only thing I can think of is I invited the premium bot. Activated the 7day trial for that server and maybe it is trying to push it from freemium bot even tho the trial is active?

Whelp paid for monthly premium for that server and it's still kicking me with the undefined error

[rustic gale]

Try sending the panel with the /panel command in the channel where you want to send it

it should be
/panel 1
unless you've created more than one panel

[silk ermine]

Just did that and got this message. "This bot isn't active on this server, Please make sure you've selected the correct active bot on the dashboard." I can see on the panel config page the subscription is active on the premium. So not sure what to do.

[gaunt quiver]

Anyone have an issue where there's two identical "Create Ticket" buttons?

[rustic gale]

You need to make sure that the bot you have in the server is the same that's selected in Server Configs in your dashboard.

[plush salmon]

How do you make the thing where you can click make a ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded mountain]

heyy

i need help with configurating my ticket tool

can anyone help me?

[lunar solar]

Need to be more specific

What’s the issue?

[coarse timber]

can anyone help me with this ?

[lunar solar]

Yes,

Panel configs —> Panel —> Attached panel (multi panels) —> Empty this box

Then
Resend your panel to Discord or update the embed msg via our update button

[coarse timber]

thnx for ur help

[lunar solar]

No worries

[gilded mountain]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[lunar solar]

Means there is an error with an emoji somewhere on your panel

Server ID?

Or name

[gilded mountain]

The Blocks | Roblox Horror Game

so? what is the problem?

do i get the emoji's out?

[thorny pier]

How do I fix this it has all perms but still says thsi

[gilded mountain]

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

its still the same

i dont understand im scared

[lunar solar]

I’ll have a look in a sec

[gilded mountain]

alright, thank you very much

[lunar solar]

Run /debug in the tickets channel and share me the results

[gilded mountain]

that is the same problem i have

https://discordapp.com/channels/509192800865353738/662692902245498910/1060349945145729075

[thorny pier]

Nvm it was bc of the emoji

[thorny pier]

Can u show this because this is what mine said so I might be able to help

[thorny pier]

Yeah that’s why you have to click select and choose an emoji

[gilded mountain]

But it deletes everything I wrote

[thorny pier]

Copy it and then u can do this let me ss it rq

[thorny pier]

Oh can u copy it then do this?

[gilded mountain]

Where is the message panel I don't see it

[thorny pier]

Go back into the menu and scroll down a little it should show this

[gilded mountain]

Alright I got it

[thorny pier]

Kk lmk if it dosent work

[gilded mountain]

Done, I got the emoji out

[thorny pier]

Kk!

[gilded mountain]

Same thing

Failed: Invalid Form Body components[0].components[0].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[1].emoji.name[BUTTON_COMPONENT_INVALID_EMOJI]: Invalid emoji

[thorny pier]

Can you run $debug then show me what it says?

[gilded mountain]

Try this link
https://discordapp.com/channels/509192800865353738/662692902245498910/1060352763185340477

[thorny pier]

Nono in ur server go in a channel that u want it in and say $debug

[thorny pier]

Alright can u show me the emoji thing again maybe it didn’t save

[thorny pier]

Okay go to the emoji button thing again this^^

[thorny pier]

Oh click on a emoji and then click the select button again and save

[gilded mountain]

YES]

GOD BLESS YOU SOUL

[jade topaz]

Hi, I see that tickettool switched to paying subscription within discord. Is there a way to pay for yearly instead of monthly?

Please (@) me to notify me, thanks!

[gilded verge]

Hey, for now Discord does not allow annual payments but when it is possible, there should be an announcement (on the server) ^^

[jade topaz]

ah big oof then and okay

[random atlas]

Is there a video anywhere to help make the drop down menu? Completely don’t understand how to 😩😩😩

[thorny pier]

You can try https://docs.tickettool.xyz/dashboard/panel-configs/dropdown-style

If not you can try making a ticket or waiting for someone who knows more.

[gilded mountain]

Hello?

Is anyone avaliable?

How do I make the receipt not print

Eg:

Like, how do I make it so I don't make that appear

[rustic gale]

Disable the ticket open log

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[gilded mountain]

Thank you

[jade topaz]

for the drop down ticket feature, is it possible for it to open a ticket in a desired category? instead of just under 1

[thorny pier]

Are u askinf when it opens a ticket it goes to a desired category or

[jade topaz]

yeah, cuz when i have a drop down selection, for any option, it opens a ticket under 1 category'
i was wondering if its separatable

[thorny pier]

Let me see and check and then I will tell u

[loud widget]

guys I feel crazy af. I have added this bot to my servers countless times but now I swear I cannot find anywhere to declare what channel to put the ticket bot itself in (to react to open a ticket) please help me I have been clicking around for 20 mins 😭

[thorny pier]

Nvm I am not sure other then for a singular ticket to be sent to a channel.

[jade topaz]

damn all good

[thorny pier]

Hii can u show what you mean I’m not very sure what u mean 😢

[loud widget]

I finally figured it out, I needed the "send" section of the panel, I just am too stupid to get anything 😭 sorry to be a bother <3

[jade topaz]

i figured it out too lmao

[civic sparrow]

how do I make this window to pop up when clicing on the ticket instead of basic text channel?
can anyone help me out?

[lusty steppe]

hi guys, i had a issue on Monday night with a bug, who do i report this too, and how do i go about it? i sent a message to chappie as well as the ticket tool, but not sure it got where it was supposed to go?

[idle sierra]

How do I see the results of a form that has been filled out on the ticket

[jade topaz]

who can show me how to do a channel like the #📂│information channel??

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[gilded verge]

Hey @civic sparrow, please check

[gilded verge]

Hey, I don't quite understand, can you describe the problem with Ticket Tool?

[gilded verge]

Hey @idle sierra, please check

[idle sierra]

thx

[gilded verge]

This is a Sapphire custom bot

[jade topaz]

so that's a no?

[gilded verge]

If i'm not mistaken at the moment you can't create what you see on #📂│information
However, you can make a multipanel like on #🎫│make-a-ticket.

[idle sierra]

Thx, it really helped. You send it as I was giving up

[mossy yew]

Need a ride it’s time for a short vacation within the communities I need to feel good 😊

[gilded verge]

This is not a Ticket Tool issue

[ember ivy]

hi! i always need to delete and resend the panel, when i try to update it i get this:

don't understand what i'm doing wrong it is the correct hyperlink

[jade topaz]

Yo

[sleek trout]

i have set 2 roles support team and support manage
i want both to be able to view open and reply to tickets but only manage to view closed is this possible? thank you

[jade topaz]

Ticket tool doesn't seem to be working

[modern saddle]

Same with my server; it’s showing bot is online but not registering any commands

[light blaze]

Down?

[sleek trout]

yes was on dashboard and was kicked off now says

[jade topaz]

They are looking on it rn

[scenic plinth]

We are aware of this issue and are currently working to identify the cause.. We will provide updates when possible. Please avoid pinging, direct messaging staff, and repeatedly asking your question about the bot not responding here please.

[crystal halo]

Hey, i need help pls

How can i fix this

[jade topaz]

replace x by a number, for example create.form.1 for the 1st input, create.form.2 for 2nd input and so on

[crystal halo]

Uff

Ty

Thanks @jade topaz

[iron night]

Gave +1 Rep to @jagged shore

[sleek trout]

ok new question 2 ticket panels if !ticket opens one how do i get the command to open the other panel ticket

[urban robin]

Hey, i just activated the premium on Ticket Tool, how to invite the premium bot please ?

[rustic gale]

It's always the same command. What you do is enable a different tracking channel for each ticket type.

[sleek trout]

Server configs

[sleek trout]

ok ill look into this thank you

[iron night]

Gave +1 Rep to @rustic gale

[prime laurel]

Hello family

[white knot]

can i make it so the channel gets deleted automatically when someone closes the ticket?

[tired marlin]

How to change this

[crisp otter]

anybody know why there is 2 buttons of the same??

[placid walrus]

I was wondering that too

And how do you get the claim ticket command to work?

[fallow ingot]

It’s because you have attached another panel to that panel.

You can remove the attached panel by going to Panel option under Ticket Creation.

[vast patio]

I saved the transcript and delete a ticket and would not show up has the transcrpit saved in the area

[rustic gale]

Disable Two Step Ticket in Panel Configs -> General

[rustic gale]

Please #🎫│make-a-ticket so we can take a closer look

[gusty osprey]

Having issues logging into the Dashboard on the website?

[plucky trout]

Hola alguien puede ayudarme ?

[placid walrus]

How do I make it so that lower rank roles without admin permissions can see any ticket being opened without me having to add them into the channel?

[rustic gale]

Make them support team roles

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[midnight olive]

hello, i have problem with the error runtime what can i do?

[white knot]

Thanks

[iron night]

Gave +1 Rep to @rustic gale

[rancid horizon]

How i can create menus?

/help

[rustic gale]

Have a look at the Setup Guide in #📂│information

[river sun]

Hi how do i do this v

/help

[rustic gale]

Do what, exactly?

Create a panel with a dropdown menu?

[river sun]

the drop down

[covert swallow]

https://docs.tickettool.xyz/dashboard/panel-configs/dropdown-style

[river sun]

were do i enable it

[covert swallow]

Head to your Dashboard
Select your server
Go to the Panel Configs tab
Under Ticket Creation, click on DropDown Style Options

[hazy briar]

how do i fix this so members can make tickets

[rustic gale]

Make sure there are no blacklisted roles (in Server Configs)

and make sure you didn't make the Create Ticket button support-team-only (in Panel Configs -> Buttons -> Create Ticket)

[lament frigate]

Lmao. Just joined to ask the above question and I had support-team-only set so my members couldn't make a ticket. Thanks

[hazy briar]

SO DID I HAHA. Thank you

[lament frigate]

Bro we suckkkk xD

[scenic plinth]

There has been much much worse... trust me...

[lament frigate]

I don't doubt that. lol

[rustic gale]

Glad to help. You can always give me rep

[hazy briar]

How?

Sorry for the ping, I wasn’t even thinking about that

Nevermind, I figured it out. Again sorry for the notification

[river sun]

hi i i did 4 and it only popped one help

[lunar solar]

You need a seperate panel for each item

So on the right there

See how it says tickets, tickets, tickets…

You’ve used the same panel every time

You need to make a panel for each drop-down option you want

[river sun]

how do i create another

[lunar solar]

Panel configs —> Green + (Top right hand corner)

[river sun]

oh tyy!!

[lusty stone]

how can i put the bot in another language?

[river sun]

it only shows one i created 4 pannels

[lunar solar]

Have you sent the panel message to Discord again or updated the embed message via the update button?

[river sun]

i have send it again but hwo do i update it

it said no url

[rustic gale]

Please follow these steps

1. In your dashboard, head to Panel Configs -> DropDown Style and make sure every option has a different panel selected

Repeated panels = missing options

2. In the main Panel Configs menu, use the Send button to send the panel to your server.

3. Make sure the panel message is sent to your server and check that the dropdown options look the way you want them to.

[tender minnow]

People can’t make tickets because they don’t have perms but I tryed fixing it and I can’t find where

[humble sequoia]

Solved in another channel.

[river sun]

wdym by that?

I made 4 pannels

[rustic gale]

You may want each panel to be named something that corresponds to the option you're going to select it for

Instead of having them all named Tickets

[river sun]

Oh like I need to name it what im naming the dropdown selection

[rustic gale]

Not the exact thing

But something that will help you keep track of what panel is for what option

[river sun]

Okk! Il ltry also do i have to press the update botton to/

[rustic gale]

It may be best to just send a new message with the Send button

[river sun]

ok tysm!

Hi i just did it and this shhows up

How many can i put?

[fallow ingot]

You can add more if you want

Just head to the dashboard > then drop-down style and then click add item.

[river sun]

Hi idk what to do ToT Im trying to do the dropdown thing

[halcyon fossil]

.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[gilded verge]

@river sun, please check

[river sun]

But how do i add more option tho? Like not just one

[gilded verge]

More options... what do you mean? 🤔 because to add another button to the same panel, just click Add item etc...
so please give an example ^^

[river sun]

Like this

Only one is hsowing up

[gilded verge]

hmm, what's your server id or name?

[jade topaz]

how can i change message on panel?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[gilded verge]

here ^^

[jade topaz]

thanks

[olive pumice]

How do I do multiple reactions on a single panel?

Como hago para poner varias reacciones en un solo panel

Como hago para tener varios sistemas de ticket en un panel

[shrewd marsh]

Как сделать чтобы все тикеты создавались в одну категорию?

[scenic plinth]

Конфигурации панели -> Категория

[outer haven]

hi guys any way I can add more than 1 role that is able to see the tickets?

[oblique rock]

Hi guys how do get my account ?

[oblique rock]

How do I get my account

[gilded verge]

Hey, you can add multiple roles from what i know, so if they are your moderators, add their role to Support Team Roles, if not, add their role to Additional Roles (Panel Configs->General)
Note that any role added there will see all new tickets after saving the settings.

[gilded verge]

Hello, as far as I understand, your problem is not related to the Ticket Tool bot, you are on the wrong server.

[oblique rock]

Ok

[jade topaz]

i cant create panels , why ?

[steep mulch]

https://prnt.sc/iPU2nZqSKb3o

huh?=

[jade topaz]

whats this ?

[abstract hinge]

Hello, I want to do more options in a dropdown style, I know that 2 items dont have to have the same panel but if i select a different panel wouldnt it be sent to another message rather than the same i want to?

I mean all that items in this same dropdown

[rustic gale]

It says the bot needs the Embed Links permission but is missing the permission.

[rustic gale]

Have a look at the following information:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[white mural]

heya

theres a weird issue i wanted to ask about

ticket logs doesnt show anymore in my server, like the direct transcript

[rustic gale]

You're setting up one specific dropdown menu. Selecting different panels will obviously not cause the option to be sent to a different dropdown menu lol.

[jade topaz]

❤️

[abstract hinge]

oh okay, my bad i was a bit lost, sorry D:

[jade topaz]

what does "the ids of the pannels you wish to send mean ?

my english isnt good

[white mural]

if possible to help

[jade topaz]

Why is it that with the bot when I do "send" sa puts me message " bottom right in red

[rustic gale]

Panels are numbered sequentially in the dashboard.

The first is 1, the second is 2, the third is 3, and so on

[jade topaz]

ty

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

You see the big message on the left that says BOT ERROR?

That's why

Your server is free, but you selected the premium bot

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[rustic gale]

Do this and the problem will be fixed

[jade topaz]

Okay is good thanks

[sudden raft]

How many Panels can one server have?

[gilded verge]

When I tested, I counted over 55 of them -it doesn't matter if you have premium or not ^^

[sudden raft]

Awesome!

I own Premium Just not on this discord account just wanted to be sure it wasn't like 10

[jade topaz]

Hello, is it possible to change the Color of the Ticket Message? Im talking about the blue Color that is default.

[fallow ingot]

Yes it’s possible.

Head the dashboard and under General you’ll find Ticket options, then click edit ticket message and open the editor.

I’m pretty sure it’s under Field editor.

[jade topaz]

Thank you, I found it.

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

Can I kick the normal Ticket Tool Bot when I have the Premium Bot on my Server?

[gilded verge]

Hey, it depends what you want to get, because if you bought premium using the button in the free bot and then throw it from server, your subscription will be canceled.
To clarify: canceled but not deleted, so you will have premium until the end of the billing period.
However, after the end of the billing period, buy premium in the premium bot button.
but generally answering your question is yes, if you have active premium on the server and in Server Configs you have selected a premium bot, then you can throw away the free one ^^

[jade topaz]

Okay, thank you

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Not related with Ticket Tool bot.

[rustic gale]

They're telling us they want the boot 😂

[hollow fossil]

has anyone ever experienced closed and deleted tickets being "stuck" in the mobile version of discord. Looks fine on computer but in mobile they just get stuck and don't disappear

[rustic gale]

It happens

Glitched deleted channels

[hollow fossil]

first for us, happening to our whole team didnt know if i botched something

wait it out?

[sinful dagger]

Hello, I am currently having an issue setting up transcripts. I have the channel selected and ticket bot has permission for the channel. But I keep getting an error message that “transcript channel # missing permission”

[river sun]

Hi do u guys have any video abt operatign the downdrop in tickeet tool im so confuse

[jade topaz]

Como eu faço pra colocar ticket em um canal no meu grupo do dc?

[maiden stream]

Hello please i need help

[rustic gale]

Report it to Discord

[rustic gale]

You're still having trouble? Wanna try making a ticket and asking there? #🎫│make-a-ticket

This clearly requires a closer look than would be comfortable to offer in this channel.

[rustic gale]

use the /debug command in the transcript channel. That's the way to check which permissions are missing

[rustic gale]

Use the command /setup

[rustic gale]

Everyone needs help.

For the people who just ask for help and don't say why, we have this message

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[sinful dagger]

I got it, it needed admin perms. Thank you!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

It never does

The bot 100% does not need the Administrator permission to function

Sure, giving it the Administrator permission will solve any permission issues you have

It's convenient, but it's never necessary

[sinful dagger]

Well, it wasn’t working for me otherwise so this will do

[desert mirage]

HI guys, I cannot view the server in the dashboard

However, I have been granted Manager access right

Could anyone help me out?

[humble sequoia]

━━ moved to ticket ━━

[supple badge]

I can’t create panel with mobile in dashboard
Could anyone help me?

[nocturne egret]

Why I set the ticket count to 0 but I can't create any more tickets?

can anyone help me pls

[gilded verge]

Please send screenshot from error

[nocturne egret]

nvm i alr fix it
thx for support

[iron night]

Gave +1 Rep to @gilded verge

[dry ridge]

Hi! Is there any chance that I can change the bot`s profile picture for my server?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[slender minnow]

@dry ridge

[sinful plinth]

I need help bc i don't know how have the Panel ID

And i can't configure the text panel.. I'm admin..

[slender minnow]

nope, not anymore

[urban robin]

where is this parameter ?

i don't find it
Ok i finally find it 😄 thanks

[sturdy pilot]

Hey

Please need support on claiming my price in king tipster

[pure mural]

Is it possible to make options for 3 categories of ticket in one message, using the free bot?

[opaque dirge]

basic question i guess, how do I get users to be able to view message history in the channel that gets created with a new ticket? is this set in the dashboard in the tool, or do I put the ticket panel channel in a category and set the at everyone permission accordingly?

[gilded verge]

Hey, wrong server

[gilded verge]

you mean like multipanel? example on #🎫│make-a-ticket

[pine raven]

How do I do that ?

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

please check

if im correct, then somewhere it was mentioned that you can either have up to 20 or 25 buttons in one panel 🤔

[sturdy pilot]

I won the king of Tibster an I already create-ticket but can't see or have access anymore

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pine raven]

How do I change the name of the channel who have been created

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[pine raven]

Oh premium

[gilded verge]

ofc you can get free premium for voting ^^

[pine raven]

How do I vote

[gilded verge]

Please go to #🤖│bot-spam (or to your server) and use $vote or /vote
Then vote in Top.gg and BotsForDiscord. Vote on both sites and after 12 hours do the same again.
You need minimum 6 votes to redeem premium ($vote redeem) | 6 votes = 3 days of premium

[pine raven]

Ty

[pure mural]

Exactly.

[gilded verge]

here i mentioned about multipanels ^^

[steep prawn]

how do I give specific roles that can view tickets

[whole condor]

hello where and how I can retrieve the results of a forms

[jade topaz]

How do I enable autodelete ticket channel after I click delete on the ticket? The ticket stays and I have to manually delete the channel and it gets annoying.

[gilded verge]

Panel configs->General->

[steep prawn]

thank you

[gilded verge]

which forms?

[gilded verge]

generally when you click "delete" the ticket is deleted immediately, but check in Server Configs if you have Server Storage Options enabled, because if so, you need to disable it for the ticket channel to be completely removed

[jade topaz]

thank you so much

[whole condor]

this option

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[whole condor]

thanks @gilded verge

[daring shale]

is it possible to create a ticket and manage the conversation via webhook?

I have a zendesk like chat application which I would like to create tickets from a webhook command

[delicate furnace]

Would be soo cool, but probably no possible

[rustic gale]

Webhooks probably not

An actual bot user, yes, easily

[delicate furnace]

How?

And also, is there not a way to get the discord modals when I make the ticket via another bot?

Let me take a vid, (Using sapphire in this case)

[rustic gale]

Sadly no.

[delicate furnace]

https://didnt-ask.xyz/joni/n8pH1Zlx

[rustic gale]

I know how that works. No, you can't use forms with it

[delicate furnace]

Ah, okay then. I would like to know about the thing CyberKevin said

How I can do that without webhooks?

VIa a panel of some sort

[rustic gale]

Just include the bot's ID in the Bot ID field in Server Configs

Commands sent by the bot will then be processed by Ticket Tool

[delicate furnace]

Yeah, but can I respond and answer via a website panel of some sort?

I know

[rustic gale]

Hmm. Manage the conversation

[delicate furnace]

Like respond via a website panel

[rustic gale]

Well, that's 100% up to what your bot looks like

[delicate furnace]

Is waht I wanna know if is possible or not

[rustic gale]

If your bot can then read the ticket messages and display them in your website, etc

[delicate furnace]

Do you know if there is already a bot that does something like this?

[rustic gale]

No clue.

[delicate furnace]

Okay, now while I am here. It takes a lil while after the command gets sent before it creates the ticket, how can I prevent this?

If you see on the vid

[plucky hawk]

Mesh

[cyan hull]

How can I give perms for members who create a ticket to be able to attach files to the ticket?

[small lotus]

ok so attempting as 3rd party in server to kick nonpremium bot and use only premium bot, however when i do so premium bot doesnt respond in server even with perms...

I am not the subscriber but do hold admin in server

understood i should just need to kick nonprem bot and resend panels from premium... is this a function only the subscriber can do? as premium bot is in server with perms but will not respond to me

[daring shale]

So what you are saying here is that Ticket Tool won't process any / commands from another channel (like one that has incoming messages from a webhook) but a custom bot could be written to interact with an external API and that data can be fed into Ticket Tool using / commands (from the bot, not another Discord server channel)?

[daring shale]

so I can create a bot, have it perform Ticket Tool commands and the Ticket Tool bot will accept them if I fill out this field:

[twin sentinel]

Can you make a ticket for somebody else? EX. I am a administrator in a server, and I do a command to start a ticket for somebody I need to talk to privately, not in dms.

[gilded verge]

wrong server

[daring shale]

Would I need to use webhooks to trigger an event though? Like "Create Ticket" - I don't currently see how a custom bot can host an HTTP Listener

[gilded verge]

yup, in the panel, enable Command Style, then you can use the command $new userID or $new @user
but it's best to set the channel(s) so that only there this command can be used ^^

[daring shale]

does anyone have an example custom bot that sends commands to Ticket Tool ?

[covert swallow]

We have sapphire that does it

https://i.imgur.com/4EKQl8L.png

[daring shale]

thanks! Is this open source by chance? I'm just trying to find a simple example to build from

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

I dont believe it is, @stark rune is a custom version of @obtuse kraken , I don't think their code is public

[daring shale]

ah ok, no worries

[covert swallow]

Assuming your settings are correct the bot just needs to send $new UUID in the correct channel

[daring shale]

ok, I haven't build a bot yet, I'll find some examples. Was just trying to ensure what I am after is possible

[grand panther]

hey can anyone help me get rid of the other one

[covert swallow]

You attached the panel to itself

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[grand panther]

thanks

[mild cargo]

how can i change the messga when the ticket is opened

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[digital hornet]

i have ticket tool in one of my servers and oly have one pannel but when i go to the dashbord that server dosent show up but others do, its still in my server what should i do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

@digital hornet, if I understood correctly and you don't see the server, please check

[digital hornet]

it worked thanks

[woven epoch]

How to I see the notes for the training!?

Can someone send me a link?

[quick bone]

Hm?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shut fox]

why its do this ? btw I give all permission and his rôle is on the top

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@shut fox, Please make sure the bot has required permissions and permissions on the channel (there where you want to send the panel): View Channel, Send Messages, Read Message History

[shut fox]

he got the administator role

[gilded verge]

in that case, on your server please use /debug and send link from bot
Example:

[shut fox]

its okay my bad I didn't save when I put the administrator role

[gilded verge]

oh, okay ^^

[lime marlin]

one of my friends deleted the bot in the ticket channel how do i add it back 😭

[rustic gale]

With the Send button in the dashboard

[lime marlin]

is the dashboard

panel config? im looking for a send button

[gilded verge]

in panel configs under panel name:

*hmm, from what i see, now you've opened ticket so please make sure you only ask for help on one channel to avoid confusion

[lime marlin]

yes, i responded in my ticket about my next issue

sry about that

[wooden hatch]

Hi, How can I read a ticket transcript? or reopen a closed ticket?

[rustic gale]

A transcript message looks something like this. You can either download the transcript file (orange) or use the direct transcript link (purple).

If you don't have a message like that then you don't have a transcript to read.

[wooden hatch]

I dowloaded it but it looks like code how am I able to read it from the download?

[rustic gale]

By opening it in your web browser

[wooden hatch]

thank you @rustic gale

[steep prawn]

how do I save the specific roles i chose that can view tickets

[rustic gale]

Not sure what you mean by save

[alpine barn]

the bot just went offline in my server

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Hove to open a ticket with a command

[lament shard]

how do i vote the bot

for preuiem

and how long do i get it for

anyone?

help

'/vote'

[scenic plinth]

CC: #💬│general-chat message

Управляйте Билет Инструмент по ссылке ниже:
https://tickettool.xyz/manage-servers

[scenic plinth]

Your question has been answered previously, avoid spamming and use the command in your server or #🤖│bot-spam.