🆘│community-support

[jade topaz]

Ticket Tool has no auto delete feature yet?

[mental epoch]

Hello , how can i do like this

[jade topaz]

What is the difference between the paid and regular version?

[lunar solar]

Make sure to upvote suggestions regarding the features you want

We can not disclose if it is or is not a planned feature

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lunar solar]

Read up on the info about premium here:
https://tickettool.xyz/premium

Additionally when on the dashboard anything with the is a premium only feature

[obsidian nacelle]

Help

My friend

[topaz osprey]

Ok so I added the bot and everything to my server everything is up but once I open a ticket it’s blank how do I make it so there is a message like this

It only shows for me (owner) not my members

[lunar solar]

You need to give ticket tool permissions to use the channel you are trying to use

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[lunar solar]

Sounds like a permission issue

2 secs

Panel configs —> Permissions —> Edit the groups you want to be able to see the messages under Edit Opened on each area

Make sure View Channel and Read Message History are ✅

[topaz osprey]

Thank you it worked

[gilded verge]

Hello there ^^
As for point.:

> 6, yes, if you sent a panel with a free bot, you have to resend the panels if you changed to premium bot

> 7 and 8, [as I previously mentioned], the subscription has been canceled, but premium is still active and you can use it until the expiry date.

> 2 and 9, Oh, it was a bit unfortunate with this subscription because if you activated the free 7 days trial premium (and you have 5 days left) and then bought the subscription, the remaining time with the trial premium is forfeited. I mean, it will not be connected 5 days (trial) + 30 days (subscription), i.e. you have premium for a month, not e.g. a month and the rest of the days. However, if you want, then you can request a one-time refund for a Discord premium app subscription, you can find the refund policy here: https://support.discord.com/hc/en-us/articles/360012668071-Refund-Policy

We are very glad that you chose the best Ticket Tool bot If you have any further questions, please let us know

[potent echo]

How do I manage the bot so theres certain ticket messages that makes channels below certain ticket categories?

[lunar turret]

can i make a transcript of a channel (not ticket) without premium? and if i make a transcript with premium does it stop working if i cancel premium?

[gilded verge]

To be sure, so you want tickets to appear in a specific category, right?

[potent echo]

ye

not all tickets cuz i want channels for purchases, channels for support

and each goes in a certain category

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[gilded verge]

Please check

[potent echo]

Yeah panels are confusing as heck. Do I have the ability to not save all tickets like purchases ones only or granting certain names automatically etc with the bot feautures?

[gilded verge]

By "save tickets" you mean transcripts from tickets?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[gilded verge]

and is about ticket channel names

[left onyx]

I have an question

[gilded verge]

> can i make a transcript of a channel (not ticket) without premium?

not possible without premium
> and if i make a transcript with premium does it stop working if i cancel premium?
if you run out of premium on the server, transcripts from channels (i.e. not tickets) will also be available (as well as transcriptions from tickets)

[lunar turret]

thats stupid tbh, i stopped using ticket tool recently and i dont wanna keep paying premium just to transcript channels (no other discord bot does it well)

you should consider making a separate transcript bot

[gilded verge]

hm? but you can have premium for free if you don't want to pay

[lunar turret]

what?

[gilded verge]

yep ^^ please wait for info

Info:
please go to #🤖│bot-spam or your server and use $vote or /vote
Then vote in Top.gg and BotsForDiscord. Vote on both sites and after 12 hours do the same again.
You need minimum 6 votes to redeem premium ($vote redeem) | 6 votes = 3 days of premium

here ^^

[left onyx]

After the 3 Days all resets or?

[gilded verge]

I'm not sure what you mean 🤔

[lunar turret]

ok but please consider making a transcript bot, i would like to save transcripts of my channels without paying £6 for all the ticket features im not even using anymore

[left onyx]

When you have done what with Premium, then all what you have done resets after the 3 Days of free Premium

[potent echo]

Hey is there like a maximum amount of channels that can go under a category? Just curios if I need to add multiple ones for closed tickets.

[gilded verge]

all panels are still available, but you won't be able to use those panels that had premium features - nothing is removed

[potent echo]

Also why is this unavailable for me?

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[gilded verge]

can help you

[potent echo]

Ah thanks

[potent echo]

what about

[gilded verge]

If you can't change something, it's a premium feature ^^

[tepid oak]

What do I do if my other server with ticket tool does not appear here? I already relogged

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

Please read all of message

[tepid oak]

Listo, lo solucione, gracias jajajjajj, saludos de argentina, proximo campeon del mundo

[obsidian nacelle]

how to make

[slender minnow]

Please do not ping for support

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[slender minnow]

refer the response ^

[obsidian nacelle]

sry

[obsidian nacelle]

My brain...

Help me

[weak path]

I just bought some diamonds for £1.89 and they took my money but never gave me them, what do I need to do?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender minnow]

sorry but I can't help you with that

you'll need to specify your problem for me to assist you

[obsidian nacelle]

Then can u help me #1038467960060260372

[slender minnow]

our billing team will be with you soon

[weak path]

Ok sorry I just don't know what to do

[obsidian nacelle]

ok

[slender minnow]

we can't help you with that

[weak path]

@slender minnow ok ty

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

because you are in the wrong server for help

[weak path]

Sorry

[oblique bloom]

$help

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[slender minnow]

@oblique bloom bot commands should be used in #🤖│bot-spam

[lean pulsar]

Is it possible to auto close a ticket if no response within 10h after I write a specific command e.g $stale

Meaning if I type $stale and that would print out:

 Due to inactivity this ticket has been marked stale.

We will be closing this ticket within 10 hours - feel free to open another ticket if the problem persists.

Thank you 🙂 

then if no response within 10h then the ticket should auto close

[rustic gale]

This feature might be added eventually

[lean pulsar]

Any ETA? 😃

[covert swallow]

ETA's are never given

[broken apex]

hello, is there any video guide that explain ticket thread style ? pelase

[round shell]

hey

how can I ping channel in Message Ticket

[broken apex]

can you help ? please

[final bone]

/help

help pls

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fallow ingot]

<#channel_id>

[round shell]

thX

@fallow ingot

[sharp totem]

how do i find my premium key?

i bought through Discord.. and probablly didnt pay attention to the key

[jade topaz]

Hello

Someone help me? i make second ticket channel, for wl, and now i can see who open ticket? i searched everywhere i don't know where is the problem?

[fallow ingot]

Don’t worry if you’ve purchased through Discord a key isn’t necessary to activate. Once you purchase the premium is automatically activated, if it’s not showing on the dashboard then run /premium and check again.

[cedar plaza]

What percentage does discord take when you use Discord to charge for your bot?

[boreal patio]

Help i dont get my server

[jade topaz]

How do we check saved transcripts?

[humble sequoia]

━━ moved to ticket ━━

[muted haven]

how to ping people in a ticket again

like a certain role

nvm got it

[jade topaz]

can someone help me with setting up this bot please and thank you?!

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

Have a read through these @jade topaz

[jade topaz]

ok will do thanks mate

[native apex]

It is possible to do that: After user open up a ticket, he should be able to choose prefered language first, after selecting prefered language, the ticket name should be updated with language tag at the end.

[nimble leaf]

how do i get rid of the blue messages that is comming under the ticket creator?

[humble sequoia]

━━ moved to ticket ━━

[lunar solar]

Not with just ticket tool no

this would be possible with the use of @obtuse kraken but would require a lot of work setting up as you'd need a panel for each language

Not to mention rename tickets is a premium feature

[native apex]

K thx

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[spice acorn]

I'm the only administrator of one server but why in this window show me another server to manage? And how to hide my server in this window from others? 🥺

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[slender minnow]

@spice acorn it shows server that you own or have access to the dashboard (using admin perm or dashboard role)

refer the response as well

[spice acorn]

Thank ❤️

[iron night]

Gave +1 Rep to @slender minnow

[coarse jasper]

السلام عليكم

[topaz pumice]

I need help with this please

[coarse jasper]

Hello @slender minnow

[rustic gale]

In your dashboard, enter Server Configs and look for a field called “Global Ticket Limit”

If it's empty, make it something like 500 or 1000

[topaz pumice]

here?

[spring thistle]

how to make closed tickets cant show to support only owners

[rustic gale]

Not Panel Configs

I said Server Configs

[topaz pumice]

ohhhh ok thx

[rustic gale]

Panel Configs -> Permissions -> Edit Support Team Closed Permissions. Disable the View Channel permission. Then go over any closed tickets, reopen and reclose them to apply the permission

What are you trying to do using the /new command?

[spring thistle]

thanks bro

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Are you trying to set up the bot? Setup is not done through commands. Setup is done through the dashboard.

[humble sequoia]

https://tickettool.xyz/manage-servers

[slender minnow]

???

do I know you?

[coarse jasper]

No i need help

[slender minnow]

Read #📂│information rules for pinging staff

i don't like random cold pings

[coarse jasper]

How do I send a receipt message?

[iron night]

Gave +1 Rep to @rustic gale

[narrow surge]

Hey when someone claims a ticket can I make it that all people can still see it ?

[devout plinth]

I want to change the limit per user to open a ticket can't find the button can anyone help

nvm got it

[acoustic flare]

where do i change this messages?

[bold hazel]

Hi guys - my panel is not sending even though it's said "Sent" in the notification. Any common causes?

[muted haven]

how to fix?

[distant slate]

how do I add multiple buttons to one panel?

[lunar solar]

Yeah of course, just head to Panel Configs —> Claiming —> Edit Support Team Permissions —> View channel ✅

[lunar solar]

Ticket tool has permissions to the channel?

[lunar solar]

Panel configs —> Buttons —> Create Ticket (Edit button) —> Ensure Support Team only isn’t ticked or adjust your allowed / disabled roles

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[distant slate]

thanks

[lunar solar]

Each button requires its own panel

[distant slate]

i found it out myself

[lunar solar]

Ahh nice 🙂

[distant slate]

forget to say that in chat, mb

[lunar solar]

No stress

[narrow surge]

Ty

[iron night]

Gave +1 Rep to @lunar solar

[novel plinth]

my ticket has 2 open buttons when it's supposed to only have one, and I don't know the cause

[lunar solar]

Sounds like you’ve linked your panel to itself

Panel configs —> Panel —> Attached Panels (Multi Panels) —> Remove your panel from his box

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[quartz sundial]

With what command can i open particular Tickets, if i use "$new {id} (Reason 1,2,3,...)",
it always opens the Ticket with Reason 1

[muted haven]

It’s not working

I already did that

[lunar solar]

You need to update the message after

Either by sending it again or using the update function

Sorry for delayed reply I’m at work

[muted haven]

Been did that

[jade topaz]

Hii, I was wondering if we were supposed set a channel as the ticket channel, if so how?

[rustic gale]

You can't, it doesn't work like that

Each panel is tracked in its own channel.

Multiple command-style panels require multiple channels

[rustic gale]

What's your server called?

[rustic gale]

What are you trying to do?

[jade topaz]

I'm trying to set up the tickets

[rustic gale]

That's done through the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

Ty

[iron night]

Gave +1 Rep to @rustic gale

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dry quarry]

Does anyone know if I could add the ticket button to another webhook? I have one with different buttons like "About Us", "Rules"... and I'd like a "Submit Ticket" button which creates a ticket.

[rustic gale]

If you can make the bot send a custom message in a channel of your choice, sure.

the bot meaning not Ticket Tool but whatever bot you're using to respond to those buttons.

[dry quarry]

Yeah it can send a message to another channel

Does that trigger ticket tool?

[rustic gale]

Here's what you need to do

1. Add the bot's ID to the Bot field in Server Configs
2. Enable Command-Style Tickets in Panel Configs -> Command Style and make it track a specific channel. You will probably have to create a channel that only your bot and Ticket Tool can see
3. Set up your bot to send the message

$new [user ID]
when the button is pressed, into the channel you chose for command-style tickets

(the prefix may be different)

[dry quarry]

Nice, I'll give that a shot, thanks

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[dry quarry]

Works great, thanks again @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[sand flume]

i have same problem as i want people to attach images under tickets, but this is all i see after going to panel configs then general

[rustic gale]

You paste the url into the Image URL field of whatever message you're trying to edit

Whether it's the panel message or the ticket message. You can find both at the bottom of the main Panel Configs menu

[rustic gale]

You selected the same panel for all of them

You have to select a different panel for each of them

That means probably creating several panels. You can just copy it a few times and select a different copy for each

it is going to be a single panel message

A panel is not the same thing as a panel message

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

A panel is a bundle of settings, permissions, messages and other stuff that lives in your dashboard

A panel message is a message that gets sent to your server and is associated with a panel

A panel message can contain a dropdown menu like the one you set up

Each dropdown menu option is linked to a panel, and it has to be a different panel

[sand flume]

i'm a bit confused. i mean when people raise tickets, they don't see the + button to attach images

like here, you see i have the + button on the left. this cannot be seen when people raise tickets

[rustic gale]

Panel Configs -> Permissions -> Edit User Opened Permissions

Grant them the Embed Links and Attach Files permission

then go over any existing tickets and close them and reopen them to make sure the settings are applied

Alternately, you might just want to give your everyone role the Embed Links and Attach Files permissions (on Discord, on your server's settings -> Roles)

[sand flume]

thank you!

[iron night]

Gave +1 Rep to @rustic gale

[low idol]

how to make this

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

Work your way through the above ^^^

It will result in what you are after

[low idol]

thank you!

[lunar solar]

No worries

[jade topaz]

How to fix this double buttons

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lunar solar]

You've attached the panel to itself

Panel Configs --> Panel --> Attached Panels (Multi Panels) --> Make sure this box is empty

then resend it

and delete others

or update using update button

@jade topaz

[jade topaz]

Ty

[iron night]

Gave +1 Rep to @lunar solar

[stray sparrow]

i just had the same issue, thank you 🙂

[iron night]

Gave +1 Rep to @lunar solar

[tropic cliff]

i already got the answer i just joined and scrolled up to see if someone too asked the same lol

[cloud turtle]

How do I get Premium by voting methods, and what is the method of voting?

[sonic zealot]

how can i speak to a admin for the shop?

[stray escarp]

Hi Guys, does anyone know how i add an image to the bottom of an opened ticket ticket please?

[restive basalt]

How can I change this color?

[rustic gale]

Custom embed color is a premium feature

[restive basalt]

Ok, thank you

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

There's an “Image URL” field in the embed editor

add the image link there

The embed editor in Edit Ticket Message specifically

[rustic gale]

Here you go

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[stray escarp]

yeah tried it all @rustic gale

image just never shows

[rustic gale]

#🎫│make-a-ticket

[abstract scroll]

Hey i need help i have 1 console linked and one free space im adding the shop to my other console but it says that the key ive used does not match the key console is linked to

[wind rune]

anyone know where i can add this?

[jade topaz]

You can only make buttons that open a ticket, but stuff that works like those buttons isn't possible

[wind rune]

yeah thats what i meant

how do i do that @jade topaz

[jade topaz]

$mp

[wind rune]

ok

[jade topaz]

no, I fucked up the tag

[wind rune]

oh

yeah that didnt work xD

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

there you go, that's how you do it @wind rune

[wind rune]

ahh ty

[fathom wolf]

can ticket bot send gifs

and if yes how

[strange bison]

GM sers

Is it possible to set up a separate ticket bot + areas for 2 topics:

Like one ticket bot for partnerships, one ticket bot for bug report, and/or another ticket bot for suggestions/feedback

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

That's how you could do it. Multiple panels that open a ticket for a different topic each

[gilded verge]

2 options:
> You would have to have premium on the server and add this link to Image Url

> You would have to delete the content in the Embed Description and then save the settings (check screenshot)

[Panel Configs->Ticket->Edit Ticket Message]

[fathom wolf]

wack

[strange bison]

Thnx for the help guys!

[woeful nova]

hello im new to discord and im trying to manage my server for ticket bot and its showing that i don't have any servers help ya girl out lol

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

Please read all of message

[woeful nova]

so how do i get my level to go up

[gilded verge]

It depends what level you want to get

[woeful nova]

whichever level lets me on to dashboard im trying to add ticket bot to my server but it wont let me because my level is 0

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 7, 2022, 10:42 PM

[rustic gale]

That's called Sapphire. It's a different bot. https://sapph.xyz

[muted haven]

Sorry for late response.. ** Regional Valorant LGF & Community**

Do you want an invite or something so you can help set it up?

Because it’s not working

[wind rune]

Can i make it so it pings staff when they open a ticket?

[rustic gale]

Of course. have a look

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

Insert a role mention in the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[rustic gale]

Can't find a server with that name that Ticket Tool is in.

Make sure the bot has been invited to the server.

And either way, do you have the server's ID? That would help.

[muted haven]

Let me add it back

I kicked it out after you pinged me because it was not working

@rustic gale I added it back

The panel isn’t setup yet though

[rustic gale]

Here's what your Server Configs look like

See that blacklisted role?

Anyone with that role will be incapable of interacting with the bot in any way

That's why you see “you don't have permission to use this”.

[muted haven]

What the heck

How did that get there

[umbral frost]

Hey all, just setting up this bot I have used on many servers and replaced one on a new server, question, I have the bot to ping our support role, but it doesn't actually ping in Discord, this is a Discord setting correct?

[fresh plume]

He’s coming from your server, would be nice if you ban or kick him or whatever

[covert swallow]

Whats the UUID

[fresh plume]

User id?

[covert swallow]

yeah

[fresh plume]

Sad I ignored his message request 😂

[rustic gale]

Make sure the bot has the Mention everyone, here, and All Roles permission in your server's role permission settings

[muted haven]

Thanks

[umbral frost]

I just thought of that as well, checking, thanks.

[iron night]

Gave +1 Rep to @rustic gale

[umbral frost]

Does the bot need to be above to role in role order?

[rustic gale]

Not relevant

[unborn aspen]

Hi, can I report a user from this server who's advertising in DMs?

[covert swallow]

Send a ss of the message and their ID please

[unborn aspen]

Sure!

user ID: 564284774521372682

[fresh plume]

Maybe it’s the same as mine 🥹

[opal moon]

I got one but from this user
ID: 435077261037797376

[unborn aspen]

I just got this message 4 mins ago and this is the only mutual server

[tawny glen]

ID: 430417879049961483

[covert swallow]

Handled

[cobalt dock]

795030128945266750

[cursive phoenix]

i got one too is 152847828014727169 alrdy banned

[unborn aspen]

Thank you so much!

[iron night]

Gave +1 Rep to @covert swallow

[unborn aspen]

Oh I think they are using multiple alts to spam in DMs

[covert swallow]

handled

[tawny glen]

Thank you :>

[iron night]

Gave +1 Rep to @covert swallow

[cursive phoenix]

152847828014727169

[cobalt dock]

795030128945266750

[covert swallow]

handled

[cursive phoenix]

Did you see mine Prizafal?

[visual owl]

This person dm’ed me as well

[covert swallow]

yeah

[cobalt dock]

795030128945266750

[covert swallow]

handled

im the only mod on rn lma

[ripe idol]

630408585247195167

[cursive phoenix]

oh ok np thanks

[covert swallow]

handled

[visual owl]

751966676907720847

[covert swallow]

proof?

[cursive phoenix]

I disabled my dms for this server for now

[covert swallow]

send the id attached with photo proof please

[visual owl]

Oh nvm, you already got my ticket I think

[covert swallow]

Honestly i didnt even read your username

hanlded

[hollow heath]

tnks

[covert swallow]

np

[ripe idol]

Above. Pinging you in the message now

[covert swallow]

thanks

handled

handled

id?

[jade topaz]

799367368912142448

[covert swallow]

I'm the only mod online and we got like 50 of them

[jade topaz]

oh

[covert swallow]

I dont have time to look people up

[jade topaz]

well here is the ID

[covert swallow]

Yeah I saw t thanks

handled

ID?

Handled

[obtuse crater]

Another one

ironic that reporting them for this publicly is also advertising for them

[covert swallow]

Hndled

[dry prairie]

Ah I see. Thank you guys

[covert swallow]

ID?

[fallen wolf]

id: 457336760469291010

[covert swallow]

Handled

[abstract fossil]

@lament sandal انفتح تقديم البارتنر ولا لسا

[jade topaz]

how do you edit that message please ?

[scenic plinth]

Thank you for the reports.

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[scenic plinth]

People just do not have a life...

[gentle tulip]

I just created a ticket

[tropic cliff]

How to edit this message?

nvm got it

[magic girder]

Hello

Question so Im giving the ticket bot the bot role in my server and whnevr I do it wont show up on bot list

but dyno mee6 and carl shows up but not the ticket bot

[gleaming sonnet]

My users can see close/open, how can I stop that? Some people re-open tickets themselves... I just want them to be able to view a closed ticket

[rose burrow]

Im confused. I was just got a message from mod system bot saying I was banned for advertising?

[humble sequoia]

━━ moved to ticket ━━

[lunar solar]

Panel configs —> Panel —> Edit Panel Message —> Embed Editor —> Change the description or add fields to your liking

[lunar solar]

Panel configs —> Buttons —> Edit button (Do this for each button you want to restrict permissions for) —> Either Enable Support Team only or adjust Allowed / Disabled roles to your liking.

To whitelist certain roles that aren’t support team roles add @ everyone to Disabled Roles and add your chosen roles to Allowed roles.

For the permissions to view:
Panel configs —> Permissions —> Edit closed (Do this for the groups you wish to adjust) —> View Channel ✅ / Send Messages

[echo yacht]

How can i report someone in the server for spamming into DM's ?

[lunar solar]

#🎫│make-a-ticket

[echo yacht]

Tysm 🧡

[tropic cliff]

I already got it by myself but thanks for helping ☺️

[iron night]

Gave +1 Rep to @lunar solar

[velvet blade]

What's wrong

@lunar solar

[sly light]

is it that it cant find the emoji?

[frail notch]

I need for help

[lament sandal]

No, it didn’t open yet.

[abstract fossil]

ok ty

[iron night]

Gave +1 Rep to @lament sandal

[opaque terrace]

Hey guys 👋

How can I edit this text?

Thanks for your help 🙏

[austere hinge]

Can you transfer premium from one server to another, or must you cancel premium on server 1, then re-enroll in premium on server 2?

[graceful cloak]

Hello, how do I add multiple buttons on one embed?

like this

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[covert swallow]

depends on where you bought premium

[opal cradle]

Is there any way to add custom buttons to the ticket? (example: close with reason button that gives me a form and trows the input in {close.reason})

Ping me if you respond please

[river coral]

Чо

[slim sequoia]

Hello

[plain current]

hi to all

can help me any ppl? i have two problems with bot ticket tool

[unkempt cipher]

the bot can't find the server I want to set up

[plain current]

firt problem it's Failed: `Invalid Form Body

😦

the second problem... me push send... say me a message "acess deneged" the bot not hace access to channel

[plain current]

ready !!! ty !!!

[rapid elm]

is it normal for ticket bot to not take action if the command is done by another bot?

[covert swallow]

You need to go to the dashboard and tell TT to reply to that bot

[rapid elm]

i’ll try that, thanks

[iron night]

Gave +1 Rep to @covert swallow

[jade topaz]

When i add ticket tool to my dc and i go to the dashboard it says it doesnt detect any servers

can someone help?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[dapper flower]

Good evening, recently I used the free Prenium of the bot. So I had to integrate an image into my ticket and now that the premium is over I can't find any way to remove the integration.. (apart from redoing all the settings of the ticket). Any solution please?

[jade topaz]

Hi, can we (Staff) create a ticket to contact a user without /Add user command ? And name the created ticket {usercontacted} xxxx

[jade topaz]

is there any $hide command or can i make one with tags?

[jade topaz]

becuase everyone in the server can see tickets, so i want to make a tag or something to hide the ticket where no one can see it

[mystic sorrel]

How can I make multiple ticket categories? e.g.
one category for Account, another for Issues & Bug Reports, another for Registration, so I don't have one category with "create ticket".

[jade topaz]

i think u can just set one for each panel

[warm scaffold]

Help myy

My membres Cant't Create a Ticket

@wanton fern

AAAAA HELP MY FAST PLS

[onyx jewel]

is it possible a ticket closes due inactivity for a few hours

and no respond from the user who opened.

[warm scaffold]

é possível que um ticket feche por inatividade por algumas horas

e nenhuma resposta do usuário que abriu.

I NEED HELP PLS

staffs can but members can't Please someone help

[rustic gale]

You probably blacklisted everyone in Server Configs

[warm scaffold]

Can my member see tickets created how do I remove this?

[warm scaffold]

No :/

[rustic gale]

Another possibility is you made the Create Ticket button support team only

[rustic gale]

Looks like permissions aren't set up correctly

[warm scaffold]

Outra possibilidade é você ter feito a equipe de suporte do botão Criar ticket apenas

Parece que as permissões não estão configuradas corretamente

I configured everything and everything was working aye

[rustic gale]

What's the name of your server?

[robust sandal]

Qual é o nome do seu servidor?

English (en) → Portuguese (Portugal) (pt-PT)

[onyx jewel]

is there a way to change the color of this

[rustic gale]

Not possible sadly

[onyx jewel]

why's it possible

to change the color for all embeds but that one lol

[rustic gale]

There's no menu for it

[pliant ruin]

whenever someone tries to create a ticket, it says this

any ideas? my premium subscription was paid for and is still active

[chilly arch]

How can I make it so more than 1 ticket can be open at once?

[opal cradle]

Is there any way to add custom buttons to the ticket? (example: close with reason button that gives me a form and trows the input in {close.reason})

[covert swallow]

Make the global and panel ticket limits over 1

[covert swallow]

There isnt

[tame kayak]

Support ar?

@covert swallow

[covert swallow]

#🎫│make-a-ticket

[frail notch]

No work my server for ticket

Create ticket

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

@frail notch, please check

[calm heart]

Why does it say application didn’t respond

?

[gilded verge]

I don't know what you're trying to do but please check if the bot has permission to see this channel and be able to send messages there ^^

[restive fable]

i tried making a panel for server but it doesnt let me choose the channel the bot works in

[gilded verge]

hmmmm... on your server please run command $debug and click button Clear cache, then refresh dashboard page. If that doesn't work, log out and log back in (in dashboard)

[restive fable]

it says this bot is not active on your server (sorry for ping)

[gilded verge]

Okay, if I'm helping you here, please close your ticket first

[restive fable]

k

closed it

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[restive fable]

so when you gonna reply

[gilded verge]

Please make sure you have the correct bot on the server

[gilded verge]

[restive fable]

cant afford premium

[gilded verge]

but you need to switch from premium bot to free

[restive fable]

k

[restive fable]

wait

so i cant use debug command?

[gilded verge]

first you need to switch from premium to free bot, then you can use this command

[restive fable]

how do i switch?

[gilded verge]

instruction here

[restive fable]

very nice instruction?

[gilded verge]

so you can't see that?

[restive fable]

invisble for my acc

idk why i cant see mee6 1 also

[gilded verge]

hmmm okay, in that case,
Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

[restive fable]

where

[restive fable]

done

[gilded verge]

now it works? please check ^^

[restive fable]

NOPE

[gilded verge]

what bot do you have on the server?

[restive fable]

wait it worked

[gilded verge]

oh, that's good ^^

[restive fable]

where do i choose channel?

[restive fable]

?

[gilded verge]

you need to create panel first

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive fable]

done

now?

[gilded verge]

do you see this message?

[restive fable]

Nope

[gilded verge]

oh, okay.
Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send. An example of a sending a panel is shown below.

[frank kelp]

hlo suppose i redeemed my vote and got premium for three days ,
what will happen if i redeemed votes again tomorrow for 5 days ?
will the premium time add to that 3 days or whaat ill happen?

[restive fable]

ty for the help :)

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Hey, keys are combined so you can add them at any time ^^ - each key extends the value of premium days

[frank kelp]

thanks and can i invite custom bot too if i used the key?

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

oh, custom bot? 😳 but you mean premium bot?

[frank kelp]

yes

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

ah sure but first please check

[frank kelp]

sure

[warm scaffold]

I fixed all my members can Create and See But can't send Message ;-; and not Bot user permissions I put it to see and send a message ;-;

[fluid galleon]

Hello
I can’t create a ticket on the site
Doesn’t want to appear on my server
I need help, please!

[humble sequoia]

━━ moved to ticket ━━

[plain surge]

So the users can see the ticket but not type in it?

[warm scaffold]

This I already solved So I don't know Update the URL

[plain surge]

You need to paste a URL there

[zealous night]

Hey I came here after getting timed out for 1 week on a server, noticed that I can't even make a report / claim anymore... I don't want to make an alt to bypass the time out... so anyone know what I can do / or provide me with a link to this (if it even works?) screenshot: https://imgur.com/a/Dyxs1MQ

[warm scaffold]

Você precisa colar um URL lá

[warm scaffold]

how to do?

[plain surge]

Go to the panel message and if you are on PC: click on the dots and then click on copy message link.

If you are on phone: tap and hold the panel message then tap copy message link

[plain surge]

You need to contact the server staff to remove your time out

[plain surge]

@warm scaffold

[zealous night]

im trying but the online 'admin' (not mod) won't even respond:

[warm scaffold]

Vá para a mensagem do painel e se estiver no PC: clique nos pontos e depois clique no link copiar mensagem.

Se você estiver no telefone: toque e segure a mensagem do painel e toque no link copiar mensagem

[plain surge]

I'm sorry but this isn't a problem from our end. Nothing we can really do to remove a mute you have on another server

[warm scaffold]

I do not understand ;-;

[plain surge]

Try contacting another staff member

[zealous night]

no i just want to access the ModMail Bot to message all Mods :(

[robust sandal]

Go to the dashboard message and if you're on your PC: Click the dots and then click the copy message link.

If you're on the phone: Tap and hold the message from the dashboard and tap the copy message link

Portuguese (pt) → English (en)

[zealous night]

check this out

[worthy sedge]

the bot in server and he said to me this ?.

[warm scaffold]

Hey dom

[plain surge]

$ptticket

[humble sequoia]

Equipe de Suporte │ Português

Caro usuário,

Se você está procurando por ajuda, abra um ticket para entrar em contato com a Equipe de Suporte em Português. Vá para o canal: #🎫│make-a-ticket e pressione o botão: :flag_br:

[warm scaffold]

On site?

[plain surge]

On Discord

[worthy sedge]

.

[warm scaffold]

Go to ticket pls

[plain surge]

You aren't a staff member so you can't access the bot's Dashboard.

Also you can't interact with the bot on Discord because you are timed out

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[worthy sedge]

#1039921137934675978

[humble sequoia]

━━ moved to ticket ━━

[zealous night]

oh. That is messed up @plain surge . Discord has a massive problem in that case. By the time I get around to being unmuted, Patrick will have time to change / modify his context....... Please note this down as an issue with Discord, that censors people. :(

[warm scaffold]

does anyone know how to update the url?

😠

have more than 8 staff On Can someone help me?????

[formal anvil]

@warm scaffold when a bot does not find a message it is either that it has been deleted, or that the bot no longer has access to the channel, remember to check
(or maybe it's a bug, but still remember to check)

[humble sequoia]

━━ moved to ticket ━━

[gleaming sonnet]

Users can still message in closed tickets

Is this a permissions thing I've messed up somewhere?

[slender minnow]

Yes, go to panel config > Permissions > Edit the user closed ticket permission to deny them the Send Message permission

[gleaming sonnet]

Tyvm

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

yo can someone help me

how do i add the channel to open tickets into the dashboard

[gilded bough]

how can i set that just my users who has xy role can open a ticket?

[tacit saddle]

hello

i cant create panel because panel config dont open in dashboard

why

[winter elm]

Like you, my brother, you appeared to me like this

[scenic plinth]

If you receive that error, refresh your page. That is a temporary error just meaning something went wrong when communicating with the server the website is hosted on.

[unborn depot]

I need help

[fading cloak]

yeah me too

[tranquil ember]

Same

I refreshed so much

[junior tree]

Hello, can you tell me if I'm the only one who can't access the "Panel Config" category, the page stays on a continuous load with a blank screen.

[scenic plinth]

Is it just the one page?

[unborn depot]

I can’t set up my ticket tool when it says manage servers it sends a message

On the dashboard

[jade topaz]

I'm hoping I'm not the only one still experiencing errors with status code 500 😭

[scenic plinth]

I cannot do anything when you are not telling me what this message is dude...

[unborn depot]

I need help setting up the bot

[scenic plinth]

I will have a look for you as it seems to be ongoing with a few select people, sorry for the inconvenience.

[unborn depot]

it’s not working

[junior tree]

No worries, the most important thing is to pass on the information so that the problem can be solved. 💖

[scenic plinth]

What part of it's not working.... I cannot do anything when all you're telling me is that "it's not working"... there are a billion things you could be having trouble with and I am not exactly wanting to take a guess... but if I had to say if it's with the website your issue is clearly with reading the messages saying we're aware of it....

[tribal cedar]

Atm I cant access panel configs

but I can access like command configs

[unborn depot]

I keep getting a message when I go to the dashboard thing

[scenic plinth]

Ok... so clearly your issue is with reading eagle.

[unborn depot]

https://media.discordapp.net/attachments/1038896709360701562/1040005124271120424/Screenshot_20221109-124835.png

[scenic plinth]

The developer has been made aware and it should resolve itself momentarily... hopefully.

[unborn depot]

that

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[scenic plinth]

Wasn't that hard.

[unborn depot]

1. You don’t need to be so rude

[scenic plinth]

Since I know you can comprehend, refresh and try again please, I have been told it should be fixed. If not, try another tab just to be sure.

[jade topaz]

Eagle, with all due respect, you're kind of the worst type of person to try and give any sort of support to. 😭

[unborn depot]

He literally said your problem is obviously reading

[scenic plinth]

I don't mean to be that person... but she...

Oh... you left... good

[jade topaz]

I don't think she was wrong 😭

[tribal cedar]

Still seems to not be loading for me. I tried a new tab, window, and I even cleared cookies.

[scenic plinth]

Alright so 500 should hopefully be resolved by now, the developer is working on the panel configuration "infinite loading"

Appreciate it Enigma.

[tribal cedar]

Nps

[tribal cedar]

Ok loads for me now

[jade topaz]

How to setup dropdown?

[rustic gale]

Panel Configs -> “DropDown Style”

Create one item for each option

[jade topaz]

i got it thanks!

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Each item must have a different associated panel

Also the name and panel fields can't be empty. I think only the emoji can be empty

After you're done, send the panel again with the Send button

[jade topaz]

when closing a ticket it just gets stuck on transcript saving

[jade topaz]

Same issue

[shut bolt]

We are looking into this issue, sorry for the inconveniences

[vale laurel]

Idk if it’s a separate issue but mine won’t close or prompt to close.

And commands aren’t working

[shut bolt]

Discord messed up something with timeouts and ratelimits, until now this was the only issue we had reported. Please make a ticket so we can check it :)

[vale laurel]

Sure 🧡

[velvet isle]

Hi there, I'm receiving this error when attempting to interact with the bot even though the bot is in the server and has appropriate roles. any ideas?

Thank you!

[abstract grotto]

Can you make a cue with ticket tool

what do you mean

can you do this without premium

sorry i can send images

[stark rune]

**Ticket Tool - Technical Difficulties Notice**

Official Ticket Tool bot(s) are currently experiencing some technical difficulties in some shards.
Please stand by as the TT Development Team looks into and fixes the issues.

Please do not spam tickets within the support server & do not keep asking in public channels.
You can view our status page here and keep an eye on #📣│bot-news!

Nov 10, 2022, 1:55 AM

[final kite]

How can I put this? To choose options?

[rustic gale]

It's called a dropdown menu

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[crude bear]

I keep getting the 'Application did not respond' error when trying to create a new ticket... any idea what can help?

[rustic gale]

Try the /debug command

Ah.

You're using /new

It's very very likely that /new doesn't do what you think it does.

[crude bear]

Ooh 😮 what should I use then?

[rustic gale]

The dashboard

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[rustic gale]

Have a read.

[winter elm]

؟؟

[modern juniper]

Hey! ive been trying to edit my multipanel names and its not changing?

[rustic gale]

Use /debug in the channel you want to send to

[rustic gale]

Use the Update button in the Panel Configs menu

[modern juniper]

I did, still didn’t work

[winter elm]

Thank you

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

try making a ticket #🎫│make-a-ticket so we can take a closer look

[sonic oasis]

Hi

[thorny sun]

Hi

[wanton saffron]

السلام عليكم

[modern juniper]

okay will do thanks!

[iron night]

Gave +1 Rep to @rustic gale

[sour gust]

Hello, I have an issue with ticket tool. Whenever I go to manage server on my laptop, my server doesn't show up, I tried relogging and checking the bat's status(it's online) but it still doesn't show up. But when I go on my phone to manage servers, it does show up my server. Can I fully set up Ticket Tool from my phone? And how can I fix the problem on my laptop?

[frank kelp]

how to transfer the claim ?

[narrow surge]

unclaim and then let the other claim (to my knowledge)

[jade topaz]

I cant update my developer id from manage subscriptions

[grim pilot]

Hi! When I use the $add [user ID] command, i receive no error and the bot responds as if it has added the user…however it doesn’t end up doing so when I check the channel settings.
Once I gave the bot the manage channel permission, the user was added. But this wasn’t a requirement before.

[frank kelp]

hmm

[narrow surge]

how can i make the ticket tool log the form question

[round jewel]

Good day, I have a problem with bot

for some reason only admins can create tickets

can someone help ?

[velvet isle]

Hi there, I'm still having this issue even tho the bot is in the server...

[slender minnow]

check the button permissions

if they are set corect

[slender minnow]

use the variable in your ticket response provided under the question that you created in forms option

[slender minnow]

just confirming if your server has an active subscription, feel free to #🎫│make-a-ticket so that we can assist you with any problems that you may be facing

[round jewel]

I couldn't find it 😅

i tried on mobile

ill look on pc too

I have it

[slender minnow]

yes

make sure that the perms are right

[round jewel]

https://i.imgur.com/idPfMZK.png

but those are just discord perms 😅 @slender minnow

[narrow surge]

I can’t seem to find it sorry

[round jewel]

ok ok sorry

[slender minnow]

those are permissions in ticket

not the button permission

you see button option in panel config?

[slender minnow]

when you created your question, you should see a variable under each one that you entered

did you find it?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[slender minnow]

Refer to the above response ^

[round jewel]

https://i.imgur.com/jZTbUNl.png

where 😅

[narrow surge]

It doesn’t show save to logs

[slender minnow]

do you see a variable when you made the forms questions?

[slender minnow]

https://i.imgur.com/Fc1QOqk.png

[round jewel]

oh thanks literally only place I didn't look at 😂

thanks@slender minnow

One more problem

[round jewel]

for some reason everyone can see the ticket

where is that settings

[narrow surge]

im trying to get that

ive set everything else up it wont shop it i the logs

[narrow surge]

thats in the channel setting of your server if the tickets go into a category make that category only available to see for staff

[round jewel]

but i kinda need it to be visible for person that created it 😅

[narrow surge]

thats automatic ticket took hand adds the person who created the server

[round jewel]

ok

the ticket always create on top

I'll try to change it

[narrow surge]

make a catagory and then go into ticket tool dashboard under general there is catagory and select the one you made

[dusty sphinx]

hi how are things ? I want to know if any of you know how to properly configure the menu to use it with a remote I would appreciate it if you have any video in Spanish if it were possible thank you very much

[round jewel]

so

[round jewel]

when I create ticket into category that is invisible for everyone that ticket will be visible
also when I close that ticket it become invisible

[slender minnow]

server id?

i am not sure what you mean by not showing in logs

[slender minnow]

wdym by controlling with a remote?

[narrow surge]

679761755240792106

[narrow surge]

when a ticket is closed it makes a logg of who said what. there is a option that the form is also shown in those logs

[slender minnow]

actually i have never tried using the form response in the close message ^^;

let me check please

[narrow surge]

hahaha thanks

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

you'll have to use this variable in the embed
https://i.imgur.com/WR8RMhq.png

each question you create gets a different variable, and these variables will add the answer (without question)

also, i am not sure if it works in the closed message as well but would be worth trying ^^
updating here, it should work in the closed messages

[dusty sphinx]

yes friend is that I have configured it but I don't really notice the aimbot could you help me thanks

[iron night]

Gave +1 Rep to @slender minnow

[round jewel]

thanks@narrow surge

[narrow surge]

npnp

[dusty sphinx]

I play in command and I have not been able to configure the engineowning correctly

[narrow surge]

i cant figure it out

[slender minnow]

wrong server

[slender minnow]

replace the variable in the image in the embed you want the answer to be in

then hit save

[rugged comet]

Hi I need a help

[dusty sphinx]

Thank you

[round jewel]

https://tenor.com/view/cat-sticker-line-sticker-bye-sticker-goodbye-sticker-hand-wave-gif-26479344

[inner gale]

Its fixed

thank you

[jade topaz]

Hey how do I unsubscribe from ticket tool?

[rustic gale]

Depends on how you got the subscription

@rugged comet:

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Is it possible to get statistics on who/which users opened tickets? I want to give a reward to people who have opened many tickets with us

[rustic gale]

Not possible currently

[mighty solstice]

The command?

[errant blade]

ماكو عربي؟

Is there an Arabic sport?

[rustic gale]

?

[jade topaz]

Hi, up !? 😒

[opal cradle]

is there a way to make shorter version of existing commands? ($transcript or $delete ==> $t and $d)

[ebon crane]

Is there an option to not open a channel when a ticket is submitted? to just have it logged.
My case is for a suggestion box. ticket only needs to go to the team.

[covert swallow]

Not at this time, you can suggest it though

[covert swallow]

A channel will be opened no matter what, but you can make it so the user who opened it cant see it

And the channel will function like a discussion thread for the idea

[white stump]

I added ticket tool to my five m discord but when I go to the dashboard it don’t pull up any help

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[ebon crane]

thank you! this works

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

Glad I can help!

[ebon crane]

lol nice bio

[covert swallow]

thanks

[oblique temple]

hello, please how can i work as a developer in ticket tool?

[rustic gale]

No. That's precisely what the /add command is for, why don't you want to use it?

[white stump]

How do I add it where it’ll tag support when a ticket is opened

[ruby coral]

I just decided to test this bot out, and tried doing $help, no response. I tried the slash commands too and it said that the application did not respond. In troubleshooting it said i could try and run $debug, but when i did the message got deleted instantly with no other response.

[ebon crane]

I'm sorry @covert swallow I'm not finding the option in Panel Configs to hide channel from user.

[covert swallow]

Dont worry about the bot yelling at you this time

[ebon crane]

haha ok thanks

lol

[covert swallow]

Panel configs > permissions > user opened > view channel > ❌

[ebon crane]

thank you!

[iron night]

Gave +1 Rep to @covert swallow

[jade topaz]

i need help

my tickets are going to the top of my server

but they usually go down

[rustic gale]

Add a role mention

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

to the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[rustic gale]

Category's full, probably

[jade topaz]

ima check if i can make a new channel

@rustic gale

sorry

[crimson quest]

u can have multiple people access the ticket system dashboard if theyre server admins right?

[rustic gale]

Of course

[rustic gale]

But was it created under the correct category?

[jade topaz]

yes

#ticket

[rustic gale]

That's weird. #🎫│make-a-ticket so we can take a closer look

[forest lake]

Everytime I try to add it to my server it goes straight to verify but it don’t join server

[scenic plinth]

Slightly confused as to what you mean.... are you talking about a verification bot on your server...?

[balmy jewel]

How do I make it so regular members (non support team) cannot close tickets

[rustic gale]

Make the close ticket and/or confirm close buttons support team only

[balmy jewel]

Alright

[opal cradle]

could the bot respond to its own tags?

[covert swallow]

I dont believe so

[stray hawk]

Why am I being rate limited from the site

[brave zephyr]

hey guys, how can I set the expire time for a ticket?

we're looking for a solution to not have to manually close the ticket when it's been open for like 2 months

[atomic barn]

Was about to ask this as well here, if anyone knows if there is something like this lmk as well :)

[novel kraken]

That’s discord

[jade topaz]

How i create ticket?

[foggy vault]

Hi i need help i have a pending bridge transaction one day, where can i open a ticket?

[rustic gale]

No such feature exists currently. cc @atomic barn

[rustic gale]

Look at the Setup Guide in #📂│information

[atomic barn]

Aight thx for that :)

[mint urchin]

hi bro please read dm when you free

[molten urchin]

Hey, where can I edit the description part of the embed?

[rustic gale]

Don't DM staff, that's rude

If you need support, ask here or #🎫│make-a-ticket

[round jewel]

what can I do to be able to change this?

I would like to change that to {user}

[rustic gale]

Get premium

The red diamond means it's a premium-only feature

[round jewel]

if it's only this small thing I don't want to buy Premium for it because I wouldnt even use it

so I am asking if I can buy f.x. only this

[rustic gale]

You can also just rename tickets manually with the /rename command

[round jewel]

I know but this would be better 🫤

[rustic gale]

Well, you can't just buy a single premium feature sadly

You can get free premium by voting though

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[round jewel]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[molten urchin]

@rustic gale can you help me with this? =/

Oww sry, i thought i was not allowed to ping the admins only.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[plain surge]

This is where you can edit the message

[molten urchin]

thank you! 🙂

[jade topaz]

how can i create ticket in my own server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[plain surge]

There you go @jade topaz

[jade topaz]

okey and how can i get more than 1 button?

@plain surge

/button

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[vague fjord]

/button

[misty brook]

Hi, we are using Ticket Tool in our Discord Server. Whenever we close a ticket the bot automaticly creates a "closed-0001" channel. We don't want that and we don't need it. Is there any solution for close this ?

[rustic gale]

That's not the bot creating a channel, it's the bot renaming the existing channel

Tickets have two states: open and closed

Closing a ticket just moves it to the closed state. After that you can delete it

If you want to, you can just disable the closed state altogether. Enter your dashboard -> Panel Configs -> General, and disable the switch labeled “Two Step Ticket”

(don't confuse it with Two Step Close, which is a different thing)

[round jewel]

I voted and nothing

[fair lava]

i votes for the bot but no premium

[round jewel]

🤨

?

[scenic plinth]

Because you don't automatically get premium... you have to claim the votes when you get the minimum requirement of votes...

[round jewel]

how many

[round jewel]

.

is it possible for People from same server to vote together?

[round jewel]

what😅

the bot is on server so I thought if voting counts for user or server

[jade topaz]

Hi sir my ticket Panel is not sending In which channel i selected

[slender minnow]

Yes, just link it to a user

[slender minnow]

Moved to ticket

[jade topaz]

I didn't get any panel

[jade topaz]

Bro

[real stirrup]

How to change this

@gilded verge

[round jewel]

how

[muted geode]

Is there a full tutorial on everything?

I am currently using the "Tickets" bot but I am not really happy with it so I planned switching over to "Ticket Tool"

I am just absolutely not comfortable with their dashboard haha

also does the Premium version offer customized bots? like pfp, name etc

[jade topaz]

.

[humble sequoia]

━━ moved to ticket ━━

[slender minnow]

run $vote in #🤖│bot-spam

[round jewel]

and? 😅

[slender minnow]

thats a planned feature, our dev is working on it

[slender minnow]

the response should further help you

[round jewel]

ok thanks

and what if I run it on my server?

[muted geode]

Can I add a Ticket button under an existing message?

[jade topaz]

Help!

[slender minnow]

you can update a message sent by ticket tool to add more button, but not on someone else's message

[slender minnow]

you can

same response

[round jewel]

ok 😄

[slender minnow]

refer the response below

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[round jewel]

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[abstract osprey]

(

[opaque vine]

how do i see my panel ids?

[humble sequoia]

━━ moved to ticket ━━

[opaque vine]

how do u fix this? there is two membership buttons

[humble sequoia]

━━ moved to ticket ━━

[balmy jewel]

How do i do that....

never mind

[cloud orbit]

السلام عليكم محتاج مساعدة

[rustic gale]

Panel Configs -> Buttons -> select the button you want to edit -> toggle the switch labeled Support Team Only

[robust sandal]

Peace be upon you, I need help

Arabic (ar) → English (en)

[rustic gale]

We would love to help you, but if you don't tell us what you need help with we can't help you.

[robust sandal]

نود مساعدتك، ولكن إذا لم تخبرنا بما تحتاج إلى مساعدة بشأنه، فلن نتمكن من مساعدتك.

English (en) → Arabic (ar)

[brisk pond]

Hey, quick question - was just setting up the ticket tool in my server and I don't know what I did, but the ticket panel shows two "Create Ticket" buttons now. Any help?

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

Hey @brisk pond, delete the panel that you added in the multi-panels

[brisk pond]

thank you!

[wild flame]

Do better @covert swallow

[covert swallow]

no u

[amber geyser]

Hello someone have this problem ?

Please help i bought a switch but can t install

[exotic wasp]

how tf is this possible

no side color

[amber geyser]

How can I do ?

I never use any key with my new switch need assistance please

[buoyant drum]

Are things submitted in tickets logged so the bot owners can see?

[lunar solar]

I believe the hex colour code is just the same colour as Discord

So it’s there but blends in

[lunar solar]

You are in the wrong place, this is support for ticket tool Discord bot

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

Elaborate on what you mean please?

[buoyant drum]

I.e. say someone submits a ticket of sensitive nature in my group. Could the owners of this group read it? Owners being the creator of the bot.

[lunar solar]

Oh no

Sorry I thought you were talking about bot logging if you had setup a channel in your Discord

[buoyant drum]

So I take it that tickets are encrypted or..? 🤔

[lunar solar]

Well within your Discord it’s locked out by the permissions that you set and tickets can’t be viewed by the Dashboard

[amber patrol]

im pressing the + to make a new panel but it doesnt do anyhting

[rustic gale]

You need to enable Javascript in your browser

[amber patrol]

how do i do that?

[rustic gale]

Good question. I have no idea

[amber patrol]

i enabled it and it's still not working

[runic edge]

Members of my server get an error saying they don't have permission to make a ticket. Is there a setting I can change to fix this? I can't seem to find it

screenshot of one of my members

[rustic gale]

Probably a blacklisted role.

[runic edge]

Where can I see that setting?

Don't have any blacklisted roles

[rustic gale]

Ah. You actually set the Create Ticket button to be support team only

Panel Configs -> Buttons -> Create Ticket

[runic edge]

Ohhh I see I see. Thank you man, livesaver

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Don't mind the bot, it's drunk

[runic edge]

Alright xd

[jade topaz]

want help

can we drop transcripts in 2 different server channels .?

because our server got t 3 r m again & again and we lost all our transcript which is saved in server

[sinful ravine]

Hey

I want to send a message to open the ticket. .
Help

[verbal yarrow]

I tried pinging a role, but it won&t work. Can some one give me an example?

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

@verbal yarrow

[verbal yarrow]

Ah, thanks.

[abstract hinge]

What to do when the text from the bot and its panel is not visible when opening the ticket?

[jade topaz]

Howto setup custom.command

Like $wait
= please be patient

[lunar solar]

Dashboard --> Tags

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

━━ moved to ticket ━━

[amber geyser]

I bought a switch how to unlink the switch bécasse I’m the new owner please

Because

[desert wolf]

How to set command auto sand massage

[slender minnow]

wdym by switch?

[rustic parrot]

Hello so im abit stuck with the claiming feature.. when a staff member claims a ticket it hides it from everyone else which we dont want that to happen... is there a way to stop this??

[rustic gale]

Panel Configs -> Claiming, disable the switch labeled something like “Change permissions for support team when claimed”

[nocturne silo]

How do i change the message which gets sent by ticket tool when someone closes tickets?

[peak spoke]

Can tickets be deleted when closed? I can't find the option.

[lunar solar]

Yes,

Panel Configs --> Disable two step close & two step ticket

[peak spoke]

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[peak spoke]

Oh, uh.. 💀 Sorry

[lunar solar]

Ignore bot

too much to drink

thanks 🙂

[peak spoke]

Okay lmfao, thanks anyway

[lunar solar]

np

[abstract hinge]

what to do if the bot does not write text after opening the ticket?

[lunar solar]

What do you mean doesn't write text?

[fleet cove]

Hello. I installed ticket tool. I am admin and I can see opened tickets but it not showing for moderators. How can I fix it?

[lunar solar]

Add a role they all have to Support Team Roles:
Panel Configs --> General --> Support Team Roles

Note: Only applies to newly created tickets

[fleet cove]

Does it need any special permission?