RMA process | /r/MouseReview | Page 1

balmy widget Oct 20, 2024, 4:53 AM

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Depends on the company. What did they say when you filled the RMA?

hearty wind Oct 20, 2024, 5:13 AM

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Nothing

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I just filled it out

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And it’s sent

hearty wind Oct 20, 2024, 5:13 AM

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balmy widget Depends on the company. What did they say when you filled the RMA?

Pulsar

balmy widget Oct 20, 2024, 5:37 AM

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I'm just gonna answer here and not in DM's and #quick-help KEKpat

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So Logitech was like 1-2 days for first RMA reply. Asking for a video. I sent that back and then another 1-2 days where they said they'll mail a replacement. Then a tracking number the next day.

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You're gonna need to wait for the first reply from Pulsar. Probably within 3 working days.

hearty wind Oct 20, 2024, 5:41 AM

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Ok

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I sent in the rma form now I just gotta wait?

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For an email

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And then what

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Do I send me mouse in or do they send me a mouse

balmy widget Oct 20, 2024, 5:42 AM

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They will tell you in the email

hearty wind Oct 20, 2024, 5:42 AM

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Okay

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Is it normally I send it or they replace one

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@balmy widget from your experience

balmy widget Oct 20, 2024, 5:44 AM

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It depends on the company

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Pulsar looks like they would provide a prepaid label to send it back

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Logitech let's you keep the old one

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https://support.pulsar.gg/support/solutions/articles/67000615273-how-to-return-a-product-or-send-it-for-repairs-replacement-

pulsar gaming gears

How to RMA Step by Step

If you wish to return your item within 30 days of purchase, for any reason: Submit a ticket and select "30 days returns", including the SKU items you wish to return Take a picture of the items showing the state of your product. ...

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Read the other scenarios too

hearty wind Oct 20, 2024, 5:52 AM

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K

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How long did it take for Logitech to send you instructions after filling out the rma form

balmy widget Oct 20, 2024, 5:53 AM

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balmy widget So Logitech was like 1-2 days for first RMA reply. Asking for a video. I sent th...

1-2 days. I think I filed at night and then 2 days later they replied

hearty wind Oct 20, 2024, 5:54 AM

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Pulsar hasn’t replied yet

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Should I fill it out again

balmy widget Oct 20, 2024, 5:55 AM

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When did you file?

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Wait at least 3 business days. Which means don't count weekends.

hearty wind Oct 20, 2024, 6:04 AM

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Ohhh

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Ok then

hearty wind Oct 20, 2024, 6:04 AM

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balmy widget When did you file?

Like 2 days ago

balmy widget Oct 20, 2024, 6:04 AM

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So wait till Tuesday

hearty wind Oct 20, 2024, 6:17 AM

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That’s why they didnt respond to ticket

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I see

hearty wind Oct 20, 2024, 6:17 AM

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balmy widget So wait till Tuesday

Okk

hearty wind Oct 22, 2024, 7:42 PM

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@balmy widget it’s getting shipped

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Tanjiro x2v2

balmy widget Oct 22, 2024, 7:44 PM

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OhMyPoggies

hearty wind Oct 22, 2024, 7:51 PM

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I’ll try to get x2h v3 if not

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It’s fine

hearty wind Oct 23, 2024, 2:06 AM

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@balmy widget I am getting the x2h v3

balmy widget Oct 23, 2024, 2:20 AM

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GuobaNoWorries

hearty wind Oct 25, 2024, 7:43 PM

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@balmy widget

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Got it rn just arrived

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balmy widget Oct 25, 2024, 7:44 PM

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Sweet FischlComfy

hearty wind Oct 25, 2024, 8:48 PM

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Can I rma a rmaed mouse

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@balmy widget

balmy widget Oct 25, 2024, 8:48 PM

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PepeLaugh

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You should have taken a refund instead

hearty wind Oct 25, 2024, 8:48 PM

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Why

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The x2v2 works fine unless I squeeze as hard as I can

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So I just gave it to my brother

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He had a busted red dragon mouse

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No refund

balmy widget Oct 25, 2024, 8:49 PM

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Oh they let you keep it?

hearty wind Oct 25, 2024, 8:49 PM

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Yes

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Me happy and my brother happy

balmy widget Oct 25, 2024, 8:50 PM

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Well the this RMA process is over after they sent the X2H. Can probably only do repairs on that

hearty wind Oct 25, 2024, 8:51 PM

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X2h v3 yes

hearty wind Oct 25, 2024, 8:51 PM

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balmy widget Well the this RMA process is over after they sent the X2H. Can probably only do ...

Why on repairs

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Only

balmy widget Oct 25, 2024, 8:53 PM

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General RMA practice. You could talk to support and ask for additional details

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Nothing I would know

hearty wind Oct 25, 2024, 9:01 PM

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The Scyrox v8 is like identical to the x2h v3

#RMA process