Account authentication fail

[jovial moss]

After restarting bdo i cant log into bdo ps4 version of the game

@eager shoal post picture in here

I already alerted the gms and cms via ambassador chat

[plain skiff]

Playstation Eu

[eager shoal]

I have the PS4 version size The size is shown as 60.0 GB. When I asked my friends, they said 71 GB.

[fickle brook]

Tried deleting the "next Gen version"?

[frozen field]

I uninstalled it as I thought would be some account thing and now can't even open game :/

[fickle brook]

This seems to be an ps problem.
Or are there also xb players with this problem?

[jovial moss]

Xbox players on eu too

[fickle brook]

I'm playing tho.

So maybe old Gen had problems?

[frozen field]

Yeah my problem started when I tried to go main page to switch char and server to go season

I'm ps5

I was on

[jovial moss]

Try swapping character if xbox

[frozen field]

Nooo don't try lol

[exotic sequoia]

This is asia server

[flat temple]

Same issue as soon as I downloaded new version on xbox can't log in on normal

[fickle brook]

Seems like new people can't join servers.
Been afk fishing over night and can game.

[fossil echo]

Xbox Series X on EU

[fresh sundial]

same issue for me

[jovial moss]

Im in by reinstalling the bdo ps4 version only

[fossil echo]

I dont have it downloaded and cant login aswell

[fickle brook]

People tried a lot of times but are getting into the game again.

[exotic sequoia]

I can login now

[frozen field]

Same 🎉

[flat temple]

Same ty everyone ❤️

[fallen sand]

I get this issue and just need to restart the game and there’s usually no issues. Not sure if today’s was different from the rest because I haven’t been on today.

[fresh sundial]

will give it ago in an hour and report back

[jovial moss]

Im in after reinstalling

[fresh sundial]

all working for me now too!

thanks!

[formal gorge]

@here
for those experiencing this issue please submit an inquiry about this.
We are aware of this issue among various others of the same nature and are actively working with platforms to come to a resolution.
As I mentioned in another thread, this issue has taken sometime mainly due to the schedule of porting and both platforms focusing on this.
I believe the issue may be resolved following the maintenance and its transitional period but we will keep you updated through 1:1 support inquiry so please use the link below to submit one if you have not already.
Thank you
[Support Center]

[jovial moss]

This was on the 18th june it happen during ps5 pre downloading but all worked afterwards

[echo wharf]

u still having this problem?

[tawny needle]

Still got this issue since update.. same with my husband... Anyone can help?

[fickle brook]

If u installed the next gen version and still having problems please write a ticket.

https://console.pearlabyss.com/Support

[tawny needle]

Already did... Waiting for their reply...

[fickle brook]

Oké just wait a bit they will reply. They got a lot of ticket I'm guessing.

Maybe these are things y haven't tried yet:

• deleted old gen version

• deleted next gen and re install it. (make sure u got the right one!) (heard on PS it's a bit hidden near like 3 dots)

• make sure u own the game. (if u played it on game pass on Xbox and never bought it U might need to buy the game)

• check ur network connection.

I really hope one of these things can help you out.

[jovial moss]

You xbox or ps

[tawny needle]

Ps5

[tawny needle]

Will try these

[jovial moss]

Have you still got bdo ps4 version accessible to view product

[tawny needle]

Will check..