Ability audio bug

[timid cave]

I have all of my audio settings at max volume (except for music) and for whatever reason I’m unable to hear my characters abilities. I can hear them talking and even grunting and such but nothing from the actual ability.

I have also tried resetting multiple times before someone asks… still nothing 😭

[wide needle]

Hi! Im having the same isue!! All audios working just fine, except skills/attack audio

[delicate forge]

@timid cave
Hello I have a few questions for you, if you don't mind answering.

Has the audio always played like this or did it recently change after an update?
Have you cleared you system cache before?
Does this occur at all times or does it go in & out during various situations?

[delicate forge]

Hello can you answer the questions as I relayed to Dekun but also please state your platform for me as well.

[timid cave]

Hello!
For the first question, I’m not sure. I recently returned from a long hiatus from the game and I don’t know if the audio bug has been present. Sorry :/
For the second question, I have not. I will try that once I return home today!

[delicate forge]

Alrighty mate keep me posted & welcome back =]

[timid cave]

Ofc! Thank you! Sorry for the final question it’s always occurs, no matter what I’m doing. And I have some other information that could help; my father plays on the same exact console and he gets the same issue, however, once he swaps characters or servers usually the audio returns. My game will not return the audio no matter how many times I swap. Thanks again! 🙂

[delicate forge]

Gotcha thanks for that info

[timid cave]

Update: just cleared my system cache and the audio bug is still persisting 🫤

[delicate forge]

Thanks for letting me know.

When you experienced the audio issue after clearing the system cache was it immediate after accessing the game or did it occur a little down the line?
What type of network do you play on (Wired/Wireless)
You're on PlayStation, are you on PlayStation 4 or 5?
The settings your dad has, are they the same? Also are you playing using the 4k setting and are you using the same display settings/sound settings on your monitor/tv?
This may be related to console performance as well.
Have you tried adjusting your PlayStations MTU setting to 1473? A lot of players who experienced similar audio/performance issues state that this has helped (although it is not a silver bullet it is a potential band-aid).

[timid cave]

The audio issue was immediate. Pretty much no change in the issue unfortunately
I play on a wireless connection
Yeah he does have the same settings on and no I do not have the 4k setting on. And I do believe my monitor has the normal sound settings on.
I have not tried that but I will! I’ll keep you updated once again! Thank you again for helping!

[delicate forge]

Thanks for the information, no worries mate & definitely keep me posted.

[timid cave]

Update: changing the MTU settings to 1473 unfortunately did not help :/

[delicate forge]

When you changed it did you perform a cold boot of the console?

[timid cave]

I have not! I will do that right now

[delicate forge]

Gotcha also does your dad play wired or wireless as well?

[timid cave]

He plays wired.

However he has played wirelessly recently and did not encounter the same issue

[delicate forge]

Gotcha, thanks for the information.

[timid cave]

Performed a cold boot of the console. The audio bug is still persisting :/

[delicate forge]

Gotcha.
We're currently looking into this issue, when you have a moment could you also submit us a report on our official webpage using the link below

https://console.pearlabyss.com/Support

[timid cave]

Done! Thank you so much for all of your help!!

[delicate forge]

No worries mate, apologies that I wasn't able to resolve this faster but we will continue to investigate this issue & resolve it as soon as we can.

[broken delta]

I’m reporting audio loss 2 years now and get same replies from support I get for any problem they will tell you to “rest assured” and “worry not” and that’s all they will do, don’t waste your time contacting them, around the time that memory optimiser was added this intentional audio loss started occurring when the game is low on memory it just dumps audio (at least for me on old gen), it happens me every time I enter a town or city, attend a world boss or enter RBF, basically anywhere with other players, or if I play for an extended period of time and log onto many of my characters I will eventually lose audio from my character, NPCs and horse etc I’ve sent countless tickets with videos and always same reply: clear your cache check your connection and rest assured we are doing all we can, same as minimap black squares bug, have it since 2021 and still not fixed

This is the oldest ticket I can find it’s over 2 years ago

And the most recent, and support surprised I’m still experiencing it as if I was supposed to have fixed it myself already, but they tell me to “worry not” like seriously a bug over 2 years and all they do is tell you worry not