Sycrakea Bugs

[weary frigate]

if needed ill provide some videos next time i run the dungeon but could we please get some of these things fixed so we arent wiping or taking longer to complete the dungeon.

• 3rd boss (whale) if it fails to be killed in 1 phase the 2nd and 3rd phase become almost unhittable as a shai (cant confirm other classes atm). the hitbox on 2nd and 3rd damage phase gets placed all the way at the top of his back so unless i use a ranged skill like twirl boom or eat this, i cant hit it.

• whale prematurely finishes 1st damage phase if the damage is dealt too quickly. same thing happens sometimes on the 2nd phase too.

• loading into the last boss where we have to watch the cutscene jacks up the volume way past normal levels and provides a very brief screech sound at the start of the cutscene. the audio bug genuinely hurts my ears with how loud it gets cmpared to my normal audio settings. upon skipping or cutscene ending, the camera has reset to default requiring us to zoom back out every time we do this dungeon.

• the fish phase where a mob that glows yellow in 5/6 zones around the boss, does not always flash yellow. what i mean is more than 1 fish isnt glowing and there is nothing we can do player side to fix this when it happens apart from literally guessing which fish didnt glow.

• dunno if this one is a bug but sometimes the colour phase goes super bloody long. would like to know if thats a bug, had like 8 blues, 9 white, 5 red, ect. just way too many.
  @feral rose @frail pasture

[feral rose]

Regarding this issue could you submit a video with a ticket so we have the records and an example of how it looks?

[weary frigate]

Sure, but not sure if I can get the cutscene audio one

[feral rose]

Gotcha, whatever you can get works for me =]

Make sure to submit all the info in the ticket and if possible, if other players also experience this issue definitely tell them to submit a ticket as well.

[weary frigate]

I got this but if you need better quality video I’d need to jump on my pc

[weary frigate]

Yea the one with fish colours might take some time, I barely get the bug as it’s a thing that doesn’t happen everytime

[feral rose]

This clip it's hard to make out but I do see an add-on apply after using a skill (Damage up).

[weary frigate]

I’ll get the other vid but yea those was a group all above 301k and we do the 1st damage phase in 10secs flat

[weary frigate]

this one should be a lot better

[weary frigate]

that was try this which has an accuracy buff on the skill itself as well as the evasion buff on kwik two

the addon that got applied was eat this which was the ranged skill i have an addon on

[feral rose]

Hmm yeah it's hard to tell honestly because from the video it doesn't seem like you're unable to hit it.
I'll see what I can check on my end for the time being but it may take some time.

[weary frigate]

next time we go in ill turn on attack effects that show crits for a better demonstration but in that combo i have addons on every skill that i used

u can also see the damage done to the small whale beforehand which can be used as a comparison

but yea i'll submit a ticket when i can get more video proof

[weary frigate]

dont know if its possible but would doing a dungeon run with you be an option?

nothing like a first hand experience

[feral rose]

I'm not sure if that would be possible as of now but perhaps in the future.

[weary frigate]

Rip

[weary frigate]

*edit: *ignore download

the initial damage u see me do is from hitting the fish underneath the boss

[weary frigate]

@feral rose

audio is super loud, and camera gets reset

[feral rose]

Thanks for submitting this, I have a better visual of it now =]
I'll forward these clips to the appropriate teams and hopefully get this fixed as soon as possible but bare with us as it may take sometime.

[weary frigate]

No worries, as long as the bug during whale phase is fixed I’ll be happy

[weary frigate]

@feral rose would like an update on this if possible, these issues aren’t even listed in your notice about known issues.

It’s severely hampering our clear time for this boss and forces us to always do 3 phases.

[feral rose]

@weary frigate Currently Gamedesign team is still looking into this issue, apologies for the wait but I'll try to update as much as possible.

[weary frigate]

Thank you, it’s been very frustrating

[weary frigate]

Any updates yet? every week we do this boss it’s the same issue where majority of the classes can’t hit it unless they have a ranged skill

Considering it’s been over a month since initial post, surely some sort of fox is on the way

[plucky steeple]

You can hit the boss but you have to be positioned very carefully, and everyone has to attack the exact same spot. Its like the boss is at an angle or its hit box is super weird.

[feral rose]

From checking they're still checking it out to see ways that this can be adjusted & I can only provide information once I've received something but will try to get some answers as soon as I can.

[weary frigate]

Aight, just figured we’d have some information a month later

[feral rose]

Yeah understandable, hopefully there will be some new information soon about this.

[tiny garden]

"the fish phase where a mob that glows yellow in 5/6 zones around the boss, does not always flash yellow. what i mean is more than 1 fish isnt glowing and there is nothing we can do player side to fix this when it happens apart from literally guessing which fish didnt glow."

I can also attest to this happening, too many times to our liking.

Also doing too much dmg to the boss will make it so both the 70% and 80% mechanics happen at the same time (the squid and color)

[feral rose]

Definitely submit a ticket about this. There isn't a lot of data about this so the more helps.

[tiny garden]

not enough data, reason?
oh yeah, you guys dont have testers... my bad, or yours as a company.

yet simple rectifications as the challenge rewards that just happened, not possible to get it fixed, ironic

[feral rose]

By data I am referring to tickets/completion interruptions.
If you suspect there's an issue with the final boss phase please do submit a ticket so we can see how it's playing out (along with a video would be best).

[feral rose]

@weary frigate
I forgot to mention design team recently (Friday) mentioned that they're still working on making adjustments to Apocros but need more time.

[weary frigate]

Alright and any news on the cutscene before the final fight? Super loud audio and resets camera?

[feral rose]

Nothing on that particular issue yet, by any chance do you know if everyone experienced that issue and if you have a clip of how loud it becomes?

[weary frigate]

The clip is posted in here I believe

And yes everyone experiences it

[feral rose]

I meant clip of their perspective

[weary frigate]

@wintry dune could you link me a video of your perspective next time we run?

[weary frigate]

Until cheesy gets back to me with a clip the best I can tell you that everyone in our 5man group experiences the same issue

[feral rose]

Have they submitted tickets before about this? Just for reference sake when so they can see who has reported this issue before.

[weary frigate]

I believe @wintry dune has multiple times before along with other bugs that affect only the party leader in sycrakea but when he tried to re-report it they tell him they’ve already answered him in a previous ticket that is months old

[weary frigate]

@feral rose any chance you’re available for a sycrakea dungeon run so we can provide a firsthand account of the issues?

[feral rose]

Currently still working on some stuff atm so I will be unable to attend this time around.

[weary frigate]

You’re always too busy for us

[feral rose]

I try to be in-game as much as possible but some days I gotta do other work =[

[weary frigate]

Well hopefully we can take you through a run soon

[wintry dune]

https://www.xbox.com/play/media/LGQCH8N2DR

[weary frigate]

@feral rose

[feral rose]

Thanks I got them

[weary frigate]

Sweet, expecting some results soon

[frank lodge]

How much they paying you to debug their game? 🤣

[weary frigate]

as much as an Ethiopian child in a Nike sweat shop

@feral rose the visual bug with the fish, didnt flash but was the one that needed to die

[feral rose]

Can you submit a ticket about this occurrence + send the video with it too.
@here If you also have a video of this happening, send a ticket about this as well.

[weary frigate]

Will do

[weary frigate]

The response I got

This is why I don’t send tickets in

They basically just said, it’s a you problem so we won’t look any further…..

What was sent to them for the picture above. I can’t make it anymore clearer than this

Now for the other ticket

The ticket description

And the response for that one

I send a video evidence and they say this sh**

This is why players have to opt going through this section of discord to report stuff, PAs support is literally useless.

Ima be honest, literally the whole entirety of PAs support staff need retraining on how to handle bug reports.

[plucky steeple]

Also This is a wide spread issue with the Audio. Its not specific to a single person. Every person in every group has problems with that cutscene and the volume of it is freakishly loud.

Like if every person has the problem its got nothing to do with using or not using the memory optimizer lol

[tiny garden]

Thats why i dont care of sending tickets, their whole team is filled w clowns that Will blame their users instead of taking the issue seriously

Youd send a video and all they gonna say is "nah... dont see anything wrong" "too many effects to be clear of the issue"... like hey! How about you give your players Skill Opacity so You guys can See the BullS you guys are trying to sell out

How about you get a proper test team
Imagine PA actually doing their full job

Another bug, when summoning the first boss in Sycrakea, if you try and press something
(say circle or option to try and see if you can skip the summoning scene - mostly automatic cuz no1 cares for the scene after the first time)
... your character wont be able to open their inventory, ping or do many stuff until you restart the application

Not that PA will do anything about it except throw their cringe line "could you send a ticket"
Get your team sorted instead, your game sorted

[feral rose]

can you tell me your ticket number and if anyone else has one please tell me as well.

[weary frigate]

Where can I see the ticket number?

[feral rose]

You'll have to check it via webpage not app. When you go to the support center after logging in you'll see in "My Inquiries" the Inquiry number alongside the title/date of creation, last updated & status.**
Please DM me it instead of listing it here**

[weary frigate]

I’ll have to do it when I get home from work

[feral rose]

@here
Please do the same-thing when you have a chance.
Submit a ticket about this then provide me the inquiry number via webpage.

[feral rose]

Hello so far I've received two support requests regarding the dungeon mechanic in Sycrakea, if other users are also experiencing this issue (while partied) please have them reach out to me & have them submit a ticket with video as well.

[weary frigate]

The fish phase?

[feral rose]

Yes

[weary frigate]

I’ll ask around but not many people record it since PA support do not help. I’d suggest having a ingame ticket option that lets us report a bug via ingame which just lets us send the issue + time and date so that PA can check it

[weary frigate]

Yea not many people are willing to take and send clips @feral rose

Either they don’t have the recording function active when it happens or simply just don’t want to send clips.

[wintry dune]

@feral rose will just have to come with us to experience it for them self

[tiny garden]

Tbh a combination of it, but for my own personal pov... get your own testers and fix your game, PA.

Your, more or less, clients - playerbase, are interested enough to give you a headsup on stuff but not necessarily waste their time due to you lacking a proper test team.

I lost motivation to do the dungeons due to how lacking the eu playerbase has becomed, tho i cant blame them when the dungeon is so riddled w bugs and constant rng bs if the mechanics work properly

[weary frigate]

That’s what I mean, it’s really not up to us to send all this data to PA. Sure we can identify the issue or take a clip of it, but I shouldn’t need to constantly send clips and go out of my way to get other peoples clips to send in to PA. Bug testing and quality control is something that should be done by PA, not the players.

[frank lodge]

Not to mention PA is targeting specific hardware which isn't unique like custom built PCs, so if it's happening on XSX, chances are it's happening on all XSX.

I don't like to derail these bug reports but it is frustrating the customer has to debug for them for it to 99% of the time overlooked in tickets anyways. From what I've gathered, they'll only fix things if it affects a large group of players (for example, seasons), but not niche features or content in the game.

[tiny garden]

Yeah cuz season pass is something they earn extra cash from, from the battle pass funny enough must sell... yet can be easily asked for refund if not working properly

Despite this they keep on copy pasting same old bugs n then patting their ow shoulder by "fixing it", cuz the skill addon issue on season pass isnt new, has happened a couple of times already, goes to show how much time they invest.

Meanwhile, their mediocre dungeons, just fillers they added to try n get playerbase back for a short time, not something theyd probably see as a worthwhile investment

[plucky steeple]

@feral rose Is there a reason we can just take a several GM's into the dungeon as part of a group so you can also see the issue since the most likely scenario is that you will in fact also see the issue?

We arn't asking for the GM's help to finish the dungeon and at this point none of us would care if we finished the dungeon with you or other GM's. It seems like we can't convey the issue to you or the PA staff even after Numerous reports and a general consensus from the community that you simply don't attempt Sycrakea because of the bugs.

These bugs have completely trashed the enjoyment that these dungeon are supposed to bring.

[still rune]

The fish not flashing also happens to me and my groups too, we actually stop running this dungeon because of this bug

The only work around the fish part is to have your whole group use the escape skill when the text prompts before you get wiped

[tiny garden]

Or just rng it a bit xD then dont fk up the rest when it actually works 😂

Still, annoyingly enough for people to stop running it, if you depend of a long af cd skill, gg PA x)

Leave it up to them to fix it or keep on having a broken mess, its their reputation that keeps on getting worse anyways

[still rune]

I think its time for them to bring out the solo dungeons to console, so we don't have to deal with these broken mechanics

[tiny garden]

pit of undying

[weary frigate]

@feral rose closing in on the 2 month mark of me initially posting this bug report and haven’t seen anything done yet, what is PA doing?

[still rune]

^

[feral rose]

@weary frigate
Regarding Syacrakea fish phase related stuff so far its suggested to be working as intended and apart of game mechanic.
Sycrakea audio issues is something that is being worked on & hitbox issues are also being worked on.

[weary frigate]

Wait. How can they say that the fish phase having more than 1 fish not glowing yellow initially is part of the mechanic?

[feral rose]

Player location is why the fish do not glow sometimes.
There were around 2 or 3 reports submitted about this.

[weary frigate]

In my video you can see I was right next to the fish and it didn’t glow

Where am I meant to stand to be able to see the fish glow if not directly next to it?

[feral rose]

@weary frigate Same platform of the fish is what I have heard. If you have anymore reports that you want to provide please submit a request so that information can also be added.

[weary frigate]

Not getting mad at you but I truly find this pathetic on the devs side to say that it’s working as intended when I’m standing in the same platform as the fish, waiting for the 2nd time it should glow, not seeing it glow and then moving to the next fish only for us to fail the mechanic

[weary frigate]

@feral rose get them to tell me it was working as intended after rewatching this clip

[feral rose]

@weary frigate If you have additional information definitely submit the request/update your previous one.

[weary frigate]

I’m going to flip my sh** in a support ticket

[feral rose]

@weary frigate that won't be helpful just simply state what's happening in the video/break it down.

[tiny garden]

doesnt surprise me that PA cant recognize they got bugs they cant even find to fix

why even bother when you give them clips where they can see whats wrong, they wont even try and take their time to do the dungeon themselves, laziness beyond belief. Call themselves game devs...

[plucky steeple]

I’ve even submitted a clip where it doesn’t glow and I’m standing two feet from it. That makes litterally no sense.

[weary frigate]

I submitted a clip of the whole encounter and it wasn’t enough

[weary frigate]

@plucky steeple this one

[plucky steeple]

🙄 this is what I don’t understand. It’s clearly broken and anyone you ask who runs the dungeon will also confirm it’s broken.

[still rune]

Looks like there's no point in doing this dungeon until solo comes out because mechanics are removed

[tiny garden]

[uneven kiln]

@weary frigate my group started to stand inbetween the plates and check two fish at once per person. The bug seemed to stop when we did this but idk probably just lucky

[tiny garden]

problem is that sometimes it works as intended, sometimes not at all, sometimes half of it works

spaguetti mess

[uneven kiln]

Yea just seemed to happen a lot less when we started doing that. Still though it shouldn’t be happening at all💀

[weary frigate]

they should just fix it, regardless of how many people report it. a bug is a bug.

[weary frigate]

3 months later and this is the response I get for the cutscene audio bug….

They tried to blame me…. Lol

[feral rose]

There seems to be some miscommunication regarding this as there's a known issue that is somewhat similar pertaining to character voices. but this issue is still being worked out.

https://www.console.playblackdesert.com/News/Notice/Detail?boardNo=3520&countryType=en-US&boardType=0&searchType=&searchText=&currentPage=1

[weary frigate]

The problem is this was reported well before the current issue with voices and it doesn’t specifically say that the issues I’ve reported are being worked on.

It’s the same with the fish not glowing when they should be too, no matter how many people report it, if more than 1 person experiences it, it’s a bug.

[weary frigate]

it doesnt work

[feral rose]

@weary frigate @wintry dune
Please submit those videos in your inquiry, I will also pass this along as well.

[weary frigate]

still no eta on these bugs getting fixed? @feral rose

brought these up in February and still no fixes

they are fairly annoying bugs:

• damage phase of 3rd boss has a bugged hitbox during 2nd damage phase and onwards
• initial cutscene audio for final boss isnt affected by volume sliders and plays at 100% (health issue for people with sensitive hearing)
• camera zoom is reset after initial cutscene in final boss
• cant access menu or UI sometimes after initial cutscenes at each sycrakea boss
• there is also a bug that pulls u to the area below drop down at spawn and u cant move from there as if stuck in an object (i'll upload a video for this)

[feral rose]

@weary frigate
I understood the issue to have been resolved as there wasn't a follow-up asked by who was in-charged with the inquiry stating if the issue persists to reach back out.
There were some minor under-the-hood changes that were made to rectify the situation.
If you and the rest of your party members experience this, please update the inquiry so those who are in-charge of your inquiry will be made aware.

[weary frigate]

@feral rose

That was months ago after they introduced the cutscene audio slider

We also sent u the videos above too right after the change was made

[feral rose]

@weary frigate
I see, again if you and your party continues to experience the issue please update that inquiry (ask your party as well) so that information is current as we make many changes under-the-hood that.
If you update it with "Hey still experiencing this issue after months is there an ETA" or something like that will help us out as we continue to make improvements to various parts of the game.

[weary frigate]

Okay I will write that and screenshot the response

[feral rose]

@here
This is also for everyone please also update me if you are still receiving this issue.
We were not able to reproduce this on our end & assumed the issue may have been resolved through under the hood changes

[still rune]

Any updates on bringing solo dungeons to consoles? That's a guaranteed fix, since there's no mechanics.

[feral rose]

This is the bug report channel I would like to stay on topic.

[still rune]

Will do, just a possible solution

[weary frigate]

If possible I’d like to report every gm in this entire ticket for this grievance, it really annoys me how this was handled and that it’s yet to be fixed.

@feral rose @frail pasture

[wintry dune]

Had the bugs happen yesterday

Lost ui on both the first and third boss
Unable to hit the thirds boss after first damage phase
Audio stupidly loud on cutscenes loading the final boss
still get pulled under the map on the last boss during vacuum phase also can get pulled back to drop down after the big attack you have to turn the boss down not to get 1 tapped
@feral rose

[weary frigate]

@feral rose IM GOING TO LOSE IT AT THESE F*****

Game can crash and burn for all I care

I am not dealing with support

I will report stuff here but no more tickets. I’m done

[feral rose]

Yup if you have a video of it that'll help as well.

[feral rose]

So long as it's reported we'll have a record of it is why I'm asking to report it as it will include account information as well.

[wintry dune]

Yea I don't have any clips on Xbox anymore so I will probably get it on reset day

[wintry dune]

@feral rose you should join to experience some of them first hand we will be starting in about 15 minutes

[weary frigate]

@feral rose we need u for a dungeon run

[wintry dune]

Cutscenes sound

Whale not taking damage till you get to a certain position x far enough away whiling being close enough to hit

Didn't get the ui bug this week but it only happens to the party lead while summoning bosses

[feral rose]

@wintry dune Thanks I'll bring this up can you also submit an inquiry with this as well just for the reference.
If you have not already

[wintry dune]

@feral rose here is the ui bug when it happens you can't interact with anything, no start menu and names above people and the pillers for it's mechanic

[feral rose]

Do you happen to have a longer video?

[wintry dune]

Did you want me to clip longer before it happens or after?

[feral rose]

@wintry dune A bit of both just to show the lead up and the aftermath in greater detail.

[civic spear]

I'd like to say Serpen, no pearls are spawning for the 2nd mechanic

Either that or someone is taking them all and hiding them somewhere

[weary frigate]

In decent groups you can get away with not using a pearl

[weary frigate]

https://youtu.be/jK4eHj0bZI0

@feral rose

full 30minute, i also included times the bugs occurred in the description

[weary frigate]

I forgot to include it but there was also a bug with first boss damage phase not starting/starting late when the mechanic was done and the damage phase ended early also.

[feral rose]

@here
I can say that we're working on developing a feature for in-game use to remedy these type of issues that pertain to setting (UI, Sound, Camera, erroneous movement, etc).
This feature is going to take time & is something that we're working to bring as soon as possible. The fix for this issue as you probably all know has been rather difficult as replication of said issue hasn't occurred even after taking multiple steps to try to make the information as similar as possible so we could narrow down the problem.

In terms of how long it will take, I can't really say as we're focusing on a large scale of things but I'll keep you all in the loop once that feature is created as I am pushing for this personally.