alright, I can escalate this through an alliance partner, then the partner should redirect it to NVIDIA hopefully
if it's severe (which appear it is) they will take a look
no promises, they have their own schedules and priorities on how things work
in the meantime, contact NVIDIA Support and let them know about your issue. In this case I will recommend you to open a ticket, since it's easier to attach videos/screenshots
https://www.nvidia.com/en-us/support/consumer/
scroll down and you will see a Live Chat and Ask us a Question button (that's the ticket)