Stream Packet Loss when moving mouse. | r/GeForceNow | Page 1

stray ice Nov 11, 2023, 4:14 PM

#

Stream works perfect with high quality on 1080p 60fps on chrome browser but when i move the mouse it just lags. This has nothing to do with my download latency since when i spectate in games and there is rapid movement it doesnt lag. Please help. Also i have some recording if you want to have a look

tiny parrot Nov 11, 2023, 6:47 PM

#

When you leave the network stats window open, how it goes?
Packet loss, latency spikes, etc?

If you know how to use WinMTR (a software to traceroutes, check more precisely latency spikes + packet loss), I can provide you the server NP address.

So, you can grab some tests and send to your ISP to check.

stray ice Nov 11, 2023, 10:27 PM

#

hi are you there?

tiny parrot Nov 11, 2023, 10:28 PM

#

Kinda of. 😅

stray ice Nov 11, 2023, 10:28 PM

#

i can be quick

#

i also used pingplotter

tiny parrot Nov 11, 2023, 10:28 PM

#

Which server you're using? Priority or Ultimate?

stray ice Nov 11, 2023, 10:28 PM

#

priority

tiny parrot Nov 11, 2023, 10:29 PM

#

And server?

stray ice Nov 11, 2023, 10:29 PM

#

EU southeast

#

its just when i move the mouse that i lag

#

i have polling rate to 125hz

#

and have tried both browser and geforce now app

#

i do use a 5g connection though

tiny parrot Nov 11, 2023, 10:31 PM

#

Right. Start your testing routines then...

Start a gaming session;
Press CTRL+N and leave that window open;
Monitor your packet loss and latency (if you see any spikes);

Using WinMTR (it's just an executable file that you can download safely on Internet), put this address and monitor how your packet loss, latency and routes goes:

NP-SOF-01.cloudmatchbeta.nvidiagrid.net

#

And, to make sure and if you're able to, connect your device via Ethernet.
Try to dismiss WiFi for your tests.

stray ice Nov 11, 2023, 10:34 PM

#

ok ill try bf2042

#

from app or browser?

#

i have notticed the the app doesnt use my bandwidth

#

hello

#

ill try web

#

also what settings should i try

#

does it matter

#

im sending you a speedtest

tiny parrot Nov 11, 2023, 10:39 PM

#

Both should work almost the same.

GFN uses the amount of bandwidth that is needed. When you have moving scenes or too many things happening on screen, it will use more bandwidth.

When you have less moving scenes, it will set the low usage.

stray ice Nov 11, 2023, 10:39 PM

#

once its doen

#

my ip is from 5g so its ok

#

its not public

#

the app is using like 4 mbps and is blurry

tiny parrot Nov 11, 2023, 10:39 PM

#

I removed your screenshot above, because it was showing your IP Address.
Your speed is more than enough.

stray ice Nov 11, 2023, 10:39 PM

#

xD

#

should i use any settings like adjust for bad network

tiny parrot Nov 11, 2023, 10:40 PM

#

I will suggest some...

stray ice Nov 11, 2023, 10:40 PM

#

#

chrome

#

should i launch with these

tiny parrot Nov 11, 2023, 10:41 PM

#

Bitrate manual, to 25Mbps;
Disable Adjust for poor network conditions;

stray ice Nov 11, 2023, 10:41 PM

#

1080 p ?

tiny parrot Nov 11, 2023, 10:41 PM

#

Yep.

stray ice Nov 11, 2023, 10:41 PM

#

#

i dont think people can do anything bad to my ip since its from 5g

#

its not like a home network

#

and also 5g might be my problem

#

we'll see

#

tiny parrot Nov 11, 2023, 10:42 PM

#

As you set your bitrate higher (before), it would require more from your Internet, your browser, PC.

Starting from 25Mbps should give it a relief.

stray ice Nov 11, 2023, 10:42 PM

#

yes but

#

i did try with max bitrate and stuff

#

and it work flawlessly

#

it just lags and freezes when i move the mouse

tiny parrot Nov 11, 2023, 10:43 PM

#

This is why you need to test in parts. 😅

Less bitrate + monitoring your network stats screen (CTRL+N).

stray ice Nov 11, 2023, 10:43 PM

#

im seeing some weird hiccups with my ping right now

#

ive launched both geforce now and winmtr

#

its pinging

#

i have 2 recordings

tiny parrot Nov 11, 2023, 10:44 PM

#

WinMTR, I recommend you to leave the test running with using anything else. Leave it open while you live your life, for over 30 minutes.
Then, head back and check the results.

stray ice Nov 11, 2023, 10:44 PM

#

i can upload them to youtube whitelisted and i can send you the link

#

i see

#

now that i am on geforce now also?

tiny parrot Nov 11, 2023, 10:45 PM

#

I wouldn't recommend to leave it running along with your GFN session.
For your GFN session, only monitor that network stats window.

Check latency spikes + packet loss.

stray ice Nov 11, 2023, 10:46 PM

#

ok yeah

tiny parrot Nov 11, 2023, 10:46 PM

#

Then, after you gather everything you need, move to WinMTR while you live your life outside the current device.

stray ice Nov 11, 2023, 10:47 PM

#

yeah so what my setup is, i use usb tethering to my computer and my phone gets n78 nr band

#

it is indeed giving me some packet loss

#

but we will see later as well

#

my isp is launching sa in the short future in Athens. (today they launched in Thessaloniki)

#

i am on a game

tiny parrot Nov 11, 2023, 10:49 PM

#

I see.
Testing is boring, I know. But it's necessary and will help you to sort it out this situation.

stray ice Nov 11, 2023, 10:51 PM

#

ok so

#

it is working ok now

#

do you want me to record via geforce now and upload very quickly on yt?

#

ms varies from 45 - 60

#

but thats my 5g problem

#

other than that mouse works

#

hello

#

:c

#

i dont have packet loss, it was just that my phone swapped from n78 to n1

#

there is some packet loss

tiny parrot Nov 11, 2023, 11:01 PM

#

Yeah, you're losing packets. A lot, for a short time in that session.

stray ice Nov 11, 2023, 11:05 PM

#

its a hit or miss thing at this moment

#

i havent lost a packet in like 3 minutes

tiny parrot Nov 11, 2023, 11:07 PM

#

Yeah.
After that, use the same settings that I suggested above, and try to use GFN app.

But I believe you will stick with this hit or miss situation. Let's hope not.

stray ice Nov 11, 2023, 11:07 PM

#

i switched to geforce now app on the same settings

#

but i changed the vsync to adaptive since there is none on the browser

#

in

#

idk

#

i have some other questions as well

#

they wont take long

#

its about the routing

#

should i close the game and show you the traceroute issues im talking about

tiny parrot Nov 11, 2023, 11:11 PM

#

Once you finish your WinMTR without anything open, you can paste it here.

But start it from zero, without anything else running.

stray ice Nov 11, 2023, 11:11 PM

#

discord too?

#

like task manager close every app that i know i can close?

tiny parrot Nov 11, 2023, 11:12 PM

#

Nah, only those that uses high bandwidth. As I was joking before, leave the test running while you're living your life. 😅

stray ice Nov 11, 2023, 11:13 PM

#

well now its just discord left

#

so ill start it

#

you think 30 minutes solid?

tiny parrot Nov 11, 2023, 11:15 PM

#

Something close to it. Don't need to be exactly 30 minutes.

stray ice Nov 11, 2023, 11:15 PM

#

ok its up

#

omg

#

i just saw something

#

#

to clear things, if i had normal landline connection i wouldnt have the 20ms in the first relay

#

thats the downside of this version of 5g

#

then, i see a lot of packet loss from my isp side

#

from s3company in gr-ix thessaloniki, the packets die

#

if i had an isp like wind, i would have straight connection to vivacom

#

everyone in greece has the issue with s3company

#

With my isp Cosmote

tiny parrot Nov 11, 2023, 11:20 PM

#

I had some problems with my ISP, in France. I had to switch to another provider, because it was impossible to use GFN and Shadow in peace.

stray ice Nov 11, 2023, 11:21 PM

#

bruh

#

i bought a surfshark vpn subscription

#

i have a lot of issues connecting to the geforce now servers with it though

#

i dont see packet loss with my 5g

#

btw

tiny parrot Nov 11, 2023, 11:22 PM

#

When a ISP does somekind of throttling, VPNs usually helps. Also for ISPs that sends us to overloaded routes, also helps.

But, usually, GFN isn't every VPN friendly to use during the sessions.

stray ice Nov 11, 2023, 11:22 PM

#

yeah i found a trick

#

i connect without vpn and then start vpn and boom it works

#

but it only works on the app

#

chrome version bypasses my vpn

#

somehow

#

and i manage to play with 25 - 30 ms with vpn

#

without vpn 40 - 60

#

and as you can see my isp is so bad

#

please also help me if you can so i can write them about this issue with their routing

#

30% packet loss

#

from their end

#

look

#

tiny parrot Nov 11, 2023, 11:24 PM

#

Yes, only on the app.

If I'm not crazy, the web version uses WebRTC. This is why is "bypassing" your VPN.

stray ice Nov 11, 2023, 11:24 PM

#

it doesnt bypass windscribe :c

tiny parrot Nov 11, 2023, 11:25 PM

#

stray ice

A huge latency spikes.

stray ice Nov 11, 2023, 11:25 PM

#

i think now my network is congested

#

i get high ping on my end

tiny parrot Nov 11, 2023, 11:25 PM

#

stray ice it doesnt bypass windscribe :c

So, I believe their service blocks WebRTC requests. THINKING

tiny parrot Nov 11, 2023, 11:25 PM

#

stray ice i think now my network is congested

Probably.

stray ice Nov 11, 2023, 11:25 PM

#

nice

#

it wasnt congested for the first 15 minutes but now it is

tiny parrot Nov 11, 2023, 11:26 PM

#

dead2

stray ice Nov 11, 2023, 11:26 PM

#

10?

#

but you see my point my isp has very bad routing to the servers + packet loss

tiny parrot Nov 11, 2023, 11:26 PM

#

Well... Now you have all the tools to monitor your connection + what is going on.
WinMTR is excelent and helps a lot.

tiny parrot Nov 11, 2023, 11:26 PM

#

stray ice but you see my point my isp has very bad routing to the servers + packet loss

Indeed.

stray ice Nov 11, 2023, 11:27 PM

#

if you could perhaps help me with writing them about this

#

packet loss is a problem not a request from me i suppose

tiny parrot Nov 11, 2023, 11:28 PM

#

I believe there's no mystery on how to do it. Gather the screenshots, while not congested, and show them what is going on.
Show your GFN network stats and point them everything that being affected by this.

stray ice Nov 11, 2023, 11:28 PM

#

yeah

tiny parrot Nov 11, 2023, 11:29 PM

#

WinMTR (after around 30 minutes running) + GFN after a few session minutes with the network stats window open.

That should do it.

stray ice Nov 11, 2023, 11:32 PM

#

ok thank you very much for helping me at this moment,

#

tomorrow morning i will try with winMTR hopefully it wont be as congested

#

but the mouse issue is not there anymore (at least not as it was before)

tiny parrot Nov 11, 2023, 11:37 PM

#

stray ice ok thank you very much for helping me at this moment,

No problem. Hope you manage to sort it out soon.

tiny parrot Nov 11, 2023, 11:38 PM

#

stray ice but the mouse issue is not there anymore (at least not as it was before)

This is a step forward. 😅

stray ice Nov 11, 2023, 11:38 PM

#

5G SA will save me i swear

#

it makes it so 1.000.000 devices can connect per square kilometer

#

from 100.000

#

ight cya thank you for your help

#

i will follow you up soon when i have more info!

tiny parrot Nov 11, 2023, 11:39 PM

#

Thank you! Good luck with that.
Feel free to share the follow up on this situation here.

stray ice Nov 14, 2023, 4:32 PM

#

Idk how but somehow its 90% fixed and runs great on the vpn

#

aroun 26 - 33 ms latency and hopefully it'll get even lower with the new 5G SA

#

Less than 20 would be awesome

#

#Stream Packet Loss when moving mouse.