#epic games launcher crashes

24 messages · Page 1 of 1 (latest)

opal quiver
#

Everytime I try and launch a game from epic games the launcher crashes

GeForceNOW_HH1kXJWy3m.png
opal quiver
#

Someone please help me I wanna play cyberpunk 😭

ruby gull
opal quiver
ruby gull
#

Now, you will need to wait. We cannot help you with that.
When you have in-serve problems like that, you will always need to contact NVIDIA Support. So, save that link for future reference.

opal quiver
ruby gull
#

Please, do not use the button Reply. It will ping me, and it's not necessary.
Just post the message here, as I do.

I suggested the support ticket, as they should be able to forward your problem to the GFN team. The platform cannot remain in this state.
So, it should be fixed, of course. And you're not the only one, as other users also reported the same.

opal quiver
#

All I did was just try to log in another epic games account while I was in cyberpunk 😭😭

#

God damn epic games and their horrible horrible god forsaken launcher

ruby gull
#

This time, is only on GFN. They need to check what is, internally, causing it.
Hope they manage to fix it soon. Create your support ticket, provide that same screenshot, etc.

ruby crater
#

dms @opal quiver

ruby gull
ruby crater
#

but its cuz

#

nvidia geforce now

#

replied back

#

so i might have a fix

#

it didnt work for me tho

ruby gull
#

So, post it here. Don't need to send via DMs;

ruby crater
#

my bad

#

Test different servers and check if the issue persists. Let me know the servers that you have tested on.
GFN Settings > Server Location.
Test the game in another device/Platform and check if it has the same issue.
Are you connected to a VPN? If yes, please test the Game without VPN.
Test using a different network.

If the issue persists to analyze the Query further and to assist you, please update me with the following details:

May i know do you experience this error in any specific game or all the games?
May I know the region you are accessing GeForceNow from?
May I know what store the Game account is linked to? (Steam or others).
Please run a Network Test from GeForce Now > Settings > Network test. Provide me with a screenshot of the results.
Please provide me with the email address associated with your GeForce Now account.
Which platform device are you using GeForce Now service?
Have you tested the Game on any other Device? Does the issue persist?

Please take your time and get back to me at your earliest convenience. If there are any questions or concerns, feel free to contact me.

I look forward to your reply.

ruby gull
#

That is just a initial troubleshooting steps.

You guys will need to proved the rest that is asked:

May i know do you experience this error in any specific game or all the games?
May I know the region you are accessing GeForceNow from?
May I know what store the Game account is linked to? (Steam or others).
Please run a Network Test from GeForce Now > Settings > Network test. Provide me with a screenshot of the results.
Please provide me with the email address associated with your GeForce Now account.
Which platform device are you using GeForce Now service?
Have you tested the Game on any other Device? Does the issue persist?

So, reply to their email providing answer to these questions.

ruby crater
#

ty

idle karma