#Extremely Pixelated Cursor in Genshin Impact via GFN

55 messages · Page 1 of 1 (latest)

frigid turret
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No other problems, resolution is normal, settings are as high as they go. Running on a 1920*1080 monitor.

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Can't really show a picture since screenshots omit the cursor, and taking a picture of the monitor would be incredibly scuffed.

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Not a 1 time occurance and I've never experienced it not happening when playing GI using Geforce Now

naive fable
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Which version? PC, Chromebook, web browser?

frigid turret
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PC (laptop), Windows 10 (home)

naive fable
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When you press CTRL+N, is it showing the correct resolution and bitrate being used?

frigid turret
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The resolution is correct, yes, not sure if bitrate is shown though

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I could show you it, but it's not exactly in English

naive fable
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No problem, as the information is located at the same place in any language.

frigid turret
naive fable
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Look like it's normal. No resolution drop, very good latency and a little bit of packet loss.

Do you know how much of bandwidth available you have? Also, what is the bitrate set within GFN app settings?

frigid turret
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70/mbs download with GFN, GI running in background
93/mbs upload with GFN, Gi running in background

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zero problems other than the cursor being low res

naive fable
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Nah, it's not necessary.

Did this cursor had any change since the last time you used? Cloud gaming has a lot of image compression, and it might be causing it.

frigid turret
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not sure if i had the issue while on 3080 tier

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recently just settled for priority since i'm not running demanding games

naive fable
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Let me test it. I will check this out and see how it looks for me.

And no, RTX 3080 won't change it. As you have a 1080p monitor, it shouldn't be affected.

frigid turret
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alright

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cursor for reference

naive fable
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In my case...

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Use the "Open Original", after opening the image here. So you will get rid of Discord poor compression.
I didn't notice the same low quality as you.

frigid turret
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huh

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then the cause is something on my computer?

naive fable
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I don't think so, as it's the only element that is in a lower resolution cursor.

To make sure, do two different tests...

1 - Open another game that has a custom cursor, like this one above;
2 - Try to open Genshin Impact via web browser to see if the cursor will remain in this low res;

frigid turret
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i'll try opening it on web first

naive fable
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League of Legends also has a custom cursor.

frigid turret
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huh

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mouse isn't pixelated in browser

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for some reason

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it's probably some windows setting then right?

naive fable
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It's odd, indeed.
The app uses DX9 or DX11 for rendering, plus Code 4 or Codec 5 depending on the resolution. And, if I'm not crazy (yet), the web browser version was updated to the same.

Another thing that can be causing it, might be a recent GPU driver update.

frigid turret
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weirdge

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google isn't yielding any usable results either

naive fable
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Do you have a dedicated GPU?

frigid turret
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think im using an integrated gpu on this laptop

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had a similar issue in frostpunk where a bit of text also looked like it was in 144p

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and apart from that the game ran great on gfn

naive fable
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You said that it started to happen recently to Genshin Impact? And got the same with Frostpunk before.

Is your GFN updated to the new version? Sometimes, users got some messed up update and might face some issues.

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This is the new version. Despite it's being delivered in waves to the users, you might got it already.

frigid turret
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i don't think its due to an update since it's been happening as far back as i can remember

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seems im running the slightly older version though

naive fable
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Weird, in fact.

What I suggest you now, it to open a support ticket. Don't use live chat.
NVIDIA support is able to check the logs and see if something is wrong:

https://www.nvidia.com/en-us/support/consumer/
Scroll the page down, and you will find the Live Chat and Ask us a Question links.

frigid turret
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troubleshooting category?

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seems like the best one

frigid turret
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submitted

naive fable
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Yes, sorry for taking a few minutes. But it should do.
Good luck!

frigid turret
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the cursor in the web version seems to be about

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twice the size

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put that in the "ask us a question" form