Lost progress

[polar burrow]

I had played Cts early today before I left to work, buying upgrades in Beyond, and doing a few from offline rewards in the event. When I got home It started with nothing, and the last time I ever properly cloud saved to play on my phone was in September is there any way to get back my progress or is it a rip?

[polar burrow]

Shall take the silence as a rip

[fervent atlas]

No, it's only been a day

Depending on how busy the devs are this could take more than a week

And currently they're on vacation, as they should be

[pulsar oar]

@polar burrow there should be a backup saves thing locally on the device - check under the hamburger menu, 2 items above "Credits": Save Restore. If that doesn't work, try emailing cells support ( [e-mail] ) - though it might take a few days - I'm not sure what schedule the support team is on - and yeah, most of the team myself included is on Vacation. I'm just occasionally lurking.

[fervent atlas]

Oh yeah I forgot about save restore

[polar burrow]

I'll check this out when I get back home thank you very much

[pulsar oar]

GLHF

[blissful iris]

Lost progress too.

[summer cliff]

Steam's cloud servers are currently taxed, so it may not just be this game that is having save issues.

[deep wigeon]

Damn,same here too (I've been playing since Nov 4th,2021,it gave me a fresh account)

[weary forum]

Hey @deep wigeon @blissful iris @polar burrow have you managed to get your saves fixed ?

[deep wigeon]

I’ll have to check when I return home later

[polar burrow]

Yes @weary forum this person was very helpful 🏆

[deep wigeon]

Im gonna check my email,but nothing on my local saves