My Premium disappeared out of nowhere

[weary sierra]

I bought Premium a while ago, I went in to play yesterday and it wasn't there anymore, can someone help me please

[wise shadow]

I had the same thing, so I contacted the company.

But until now I have not received a reply

[crisp smelt]

we are very sorry that this issue is happening we are currently working on fixing it

[edgy sundial]

Sometimes my premium dissappears when I use my pc or my phone and my music

[crisp smelt]

jamel we are trying our best to try to fix the issue

[edgy sundial]

Ok

[wise shadow]

Ok, I bought it, but I was not compensated and given it.

[crisp smelt]

we are currently working on fix it thansk for the info

[idle shale]

@wise shadow @edgy sundial its not even the real support

[wise shadow]

Ok what did I do my money is gone

[idle shale]

cause the role color is different

[idle shale]

wait for the real support is the best

[wise shadow]

Ok, thank you. We will be patient and see.

[idle shale]

ye cause look she got timeouted xD

[steep epoch]

Well This Bug is making me not Buying the Premium Gamepass.

[unreal mason]

Hey is this issue still occurring?

[weary sierra]

Yeah, I can't take it anymore

[wise shadow]

Me too

[heady echo]

Hey @wise shadow @weary sierra - Could you please confirm if this is now fixed for you in private servers?

[weary sierra]

I will test

[weary sierra]

They haven't solved it yet

[heady echo]

@weary sierra Can you share your Roblox transaction history showing when you purchased it?

[weary sierra]

Here is the purchase history