steep ether
I went camping for about a week and hadn’t played the game. But i updated the game when the update arrived and i tried to get back on the game and this is what happened
It won’t let me do anything. Can’t craft, finish items, press on customers items, and everything on the bottom is grey and can’t press on it. The only things I can press are the events and buttons on the side, and my level. Does anyone know how to fix it?
tawny pantherBOT
@steep ether
[This is an automated bot response]
Thanks for posting your bug or issue!
Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.
steep ether
KINGBBDONKEY#86380
IPhone 14
IOS 16
versed remnant
?support
marsh roostBOT
Use the in-game "Contact Us" button found in the Settings menu or our official support site.
Kabam Support
versed remnant
It looks like you've had an npc fire and it didn't properly activate - it should have asked you to be tapping on someone to view their dialogue
steep ether
It looks like you've had an npc fire and it didn't properly activate - it should...
Yeah it didn’t do any of that
versed remnant
You'll need to submit a ticket so they can unstick you - can use the link the bot provided
steep ether
Ok thank you
wind pasture
Shop purged. Try now?
steep ether
Shop purged. Try now?
Alrighty let me check
Nope
I accidentally sent a ticket to the wrong platform. Let me redo it
steep ether
Update: I still haven’t gotten a response from support. Are they supposed to send me a email?
wind pasture
I can't seem to find any ticket from your in-game account or mentioning "KINGBBDONKEY#86380"
Did you write in a webform ticket without mentioning what account it's for?
steep ether
Did you write in a webform ticket without mentioning what account it's for?
I may have not. I wrote one for both web and IOS because I play on IOS and didn’t realize I had to write one there. I’ll remake it. Thank you
wind pasture
I may have not. I wrote one for both web and IOS because I play on IOS and didn’...
Two tickets is already going to confuse things - don't write in a third
I couldn't find one from your IOS account at all though. Are you certain?
There's only one ticket from that account (complaining about bots) and it's 205 days old
steep ether
Two tickets is already going to confuse things - don't write in a third
Crap too late. Hopefully i didn’t make things even more confusing lol. I sent it in under my player ID so hopefully it doesn’t make things worse
😅
wind pasture
Crap too late. Hopefully i didn’t make things even more confusing lol. I sent it...
It let me find your other tickets at least, by filtering by newest!
steep ether
It let me find your other tickets at least, by filtering by newest!
!!!
wind pasture
So you've sent a total of three tickets, all by email, none of which provide any identifying account info, the oldest of which was sent at around 8pm Eastern on Friday (so after the work day had wrapped) which is why you haven't heard back yet
I'll go ahead and get the two older ones closed out to avoid confusion, attach your account name#12345 to it from the Discord here, and it'll be in my queue for the team to take a look at tomorrow
steep ether
Ok thank you I’ll attach my account name
wind pasture
No worries - I've already got it
steep ether
Awesome!
steep ether
@wind pasture hey yall fixed it! Thank you guys