webstore gifts

[teal lion]

Gifts received from webstore are not coming in to game account. How to receive that?

[marsh swift]

@teal lion

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[hushed barn]

Are you absolutely, 100% positive you've tied your game account to the right email? It wouldn't be the first case we've had where someone has multiple email addresses, uses email A for Shop Titans, but accidentally claimed their webstore gifts/purchases using email B (which is tied to a level 1 untouched game account)

[true jasper]

i had this happen aswell

i cant say for certain i didnt receive the item but upon clicking claim the popup saying items received from claiming webstore never popped up in game

ᴳᵃᵈᶻˢᵗᵃʳ#39747
Steam

it started after the new update never had this issue prior

[teal lion]

I think it might be as you say. I once had trouble logging in and connecting my account to Kabami, and maybe something went wrong. Where could I go for help to resolve this?