#Can’t redeem rewards

18 messages · Page 1 of 1 (latest)

brittle raptor
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I’m part of a guild and there are rewards that I’m unable to claim. Can I get any help figuring this out. Never had this issues until after recently updating the game.

hot terraceBOT
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@brittle raptor

[This is an automated bot response]

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median siren
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These numbers in () are the personal requirement for those rewards (from the website)

brittle raptor
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Does that included just me as they are green as the guild as a group unlocked them. So am I to have to get that much point to get them as my own person?

median siren
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The guild as a whole needs to hit the larger point amount, but then you also have a personal score in order to claim them.

So for example on the 8th reward, the guild needs to hit 1,000,000 to unlock that, but you as a player need to have at least 50,000 to claim it then

brittle raptor
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Ah

cosmic sand
brittle raptor
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So in idea I should be able to claim the 7th one with my 35k points

median siren
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37,500 for 7th

cosmic sand
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As i say in my post, you should have a pop-up windows that told you how much points you are missing to claim the rewards you are clicking on ...

lofty fossil
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"With new update come with new bugs - uncle ben"

brittle raptor
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Thanks for this all of you

true sentinel
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I see a blue icon on the left of my tracker that displays my personal contribution. I can claim rewards up to it, but not past it. Maybe they did this to replace the pop up window?

cosmic sand
true sentinel
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Mine always goes up based on the current event. When I click it it matches what I’ve contributed for this event as well.

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But it sounds like that’s not what your experiencing?