Item in KC shop has a string name and you can’t click it

[rose zenith]

If you try click the counter it comes up to reroll the shop - which I don’t wanna do. I wanna know what the counter thing is, and if it’s the skin from the anniversary three years ago I already have that 🥲

iOS
livvi#23617

[forest tulip]

@rose zenith

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

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[rose zenith]

Proof of counter 🥹

[woeful token]

👀

[timber drift]

Since when does KC offer gems ?

[rose zenith]

It’s always been one of the things it can offer if you have no blueprints/decor/clothes etc for it to offer you

[timber drift]

Wow impressive

[cobalt cosmos]

I think I have that same thing in my Antique Shop Livvi.

Nope, Titan Partition.

[regal obsidian]

I didn't have that skin and bought the offer result is I still don't have the skin and lost 100 token.

[wind crystal]

Thanks for letting me know that it doesn't work, as I had the same offer.
Be sure to submit a ticket for that. They should refund your lost tokens.

[regal obsidian]

I have a month old ticket about this skin, Rob is on it so if I am lucky he will respond in a year saying that there will be no refund for the lost tokens.

[rose zenith]

what is your in game name #12345

[regal obsidian]

IGN: Doppio#24316
Conversation ID: #391047

[keen dagger]

Unfortunately, there's not much Rob can do for you there

Rob's pending me following up with him, and I'm pending the design team following up with me

[regal obsidian]

https://tenor.com/view/friends-phoebe-rachel-lisa-kudrow-you-know-gif-4557898

[keen dagger]

Unironically yeah, pretty much

[woeful token]

Can I ask, for those of us who have this little bug, if the selection changes before we can obtain it, will you give it to us?

[rose zenith]

some of us already have it

[ornate mica]

Can I clarify that the item in question called "[counter1_shopr_name] is a counter skin? And so far, someone has exchanged tokens for it and didn't receive it?

[arctic aurora]

I also exchange tokens for it and didn't get it

[woeful token]

Ive not done the exchange yet but I want to know if we can be credited it either way since its bugged.

[patent matrix]

for me it seems that its just a missing translation and because of that per default the technical name is displayed

[woeful token]

It wants 100 tokens to reroll, so im not risking it

[ornate mica]

did you manage to claim it successfully?

[patent matrix]

no i had judged it according to the screenshot, i didnt get that item offer

[rose zenith]

A big part of my report is that I already own this

Not just that it’s displayed wrong

[ornate mica]

same here. Looks like we have 2 reports of not being successfully claimed and no reports of successful claiming if you don't already have it.

[woeful token]

Should we vacate the thread then, my bad

Didn't mean to crash someone elses report

[ornate mica]

yes, but seems like the issue is bigger than that.

I think it's still relevant though. Cardcaptor's issue probably stems from the same root cause.

[woeful token]

I made a ticket in game so either way I hope I get it sorted

[ornate mica]

It's a skin so if you already have it, it shouldn't be offered as you can't have more than one. If you don't already have it, it appears that you don't get it even if you spend the tokens.

[ornate mica]

Would you post here when you get a reply? I'm also keen to get it but looks like I shouldn't do it until it gets resolved.

[woeful token]

I would advise making the ticket before the items rotate, as proof you had it offered.

[ornate mica]

Wouldn't I be spamming the ticket queue though? But I see your wisdom. I'll hold off a little before the rotation. Hopefully a Kabam staff member steps in and say something definitive in this thread before then.

[ornate mica]

It's 3 mins to item rotation so I logged a ticket

[rose zenith]

An update that my shop refreshed and it’s still there

[woeful token]

Mine is gone and I really wanted it 😭

[ornate mica]

that's the tragedy. CC livluski doesn't need it but is being offered. Vanellope wants it but isn't offered it. And regardless, it's apparently a waste of 100 tokens right now until the bug is fixed.

[crimson dust]

Same for me. It's one of the very few things I really wait for and dream of getting that skin I don't have already ):

[ornate mica]

Did you exchange any tokens for it?

[crimson dust]

Nope but I sent a ticket thing

I hope there comes a solution before antiques refresh tomorrow

[woeful token]

Mine already refreshed from yesterday so nothing for me 😭

[fallen lotus]

same for me

[slow nest]

Ditto here. Except when I click on it or scroll through, instead of showing any item, it offers me a reroll for 100 tokens in its place.

[woeful token]

Same, when it was showing

[woeful token]

I feel like "Give me the skin" would be a weird thing to post

[wary cave]

Lisa#98544 - on Steam
also already own this item

[wanton flint]

I really wish we had that skin for our counter :o that one is so pretty

[deep sierra]

Metallis#84196 don't have but want, just offered a reroll

[crimson dust]

Is anybody hearing us? 🙏

[woeful token]

https://tenor.com/view/palla-deserto-desert-hot-gif-6014273

[rose zenith]

it is flagged as investigating

[lilac gust]

Bought this item but it didn’t award it and took the tokens. Jedis#52752

[steady anvil]

Lol same here, even took screenshots of before and after

[limpid sand]

Ah, well, this sucks to hear. I don't have this skin and also only lets me re-roll for 100 Coins.

[deep solar]

This just happened to me as well. Bought it but didn’t show up and deducted my tokens.

[glossy ocean]

BabyBus#48075 I have a problem Already pressed exchange

[ionic bridge]

I also want it and it’s in mine today too but I don’t wanna re roll for a hundred and get nothing T_T Melodious#15021

[turbid hornet]

Same here, purchased out of raw curiosity, got nothing in return but lost 100 tokens - Killer7151#94521

[onyx prawn]

The same happened to me

I bought the counter skin but it's nowhere.
ID: Dario #81363

[candid kettle]

I have purchased the item and it does not appear either. I don’t receive response in the "contact" section. Name: ɮɛʟɨ#58582
Conversation ID: #393811

[woeful token]

Its the weekend now so we'll be waiting a bit

[pearl prairie]

I bought it, but allready owned it (thought it was cards, without my Glases)
So 100 coins wasted. I want my 100 coins Back, but German Support ist Not good. Its kabam Bug, Not my fault. What can I do?
I bought the counter Design Long Time ago.
Hopefully Tristan reads Here again

[keen dagger]

Well the thread is tagged as Investigating. The team is aware and actively looking into it. There's not really anything I personally can do.

What I can say though, is while I have no idea what's going wrong in this specific instance, historically whenever there's been a "bought a thing and didn't receive it" type issue, it's usually been that the purchase worked and the account has the thing, but it's not being displayed because of a bug. Which means (while again, I'm not sure) I'd be willing to bet you all actually have the skin.

I'm mostly thinking of examples like "I bought X Mega Pack but didn't receive the blueprint" type bugs, where it turned out the blueprint was received but had an availability date set a day or so into the future, so it didn't show up in the crafting lists immediately.

[woeful token]

What about those of us who didnt buy it yet untill some sorta confirmation we'd actually get it. Like can we still have our tokens taken and be given the item.

[keen dagger]

Well again, we can't possibly give a confirmation until we know what's going on with the issue.

I can't see a scenario wherein people buy it and just get told "tough luck, you're out coins, muahahahaha" though

[woeful token]

Okay, then I shall wait, thanks

[tough timber]

I would love to have this counter wish it would work

[low nymph]

I want this counter but haven't seem it appear XD

[low nymph]

wonder if its an anniversary counter

[queen sedge]

I'm in the same boat. I'm waiting but it's already rolled off

[queen sedge]

It is from year 3

[pearl prairie]

Thanks for your answer tristen
In my Case I allready owned it. I bought it with Money Long Time ago. So, all I need is my coins Back
Yeah I klicked in IT (but I thought its Card Pack - without glasses) normaly you dont see items da ou allready owned.
I Hope there will be a solution later.

[crimson dust]

if it ever gets solved i would be thrilled if i got it even though i didnt spend the kc tokens due to it being bugged. Hopefully my screenshots will do something if not w/e next time around in a year or two lol

[ornate mica]

still no word on this? KC ending soon.

[spark halo]

I also got this offer today, bought it out of curiosity, and didnt get the skin (didn't see this tread til after), I'd really love to be able to get the skin XD
ID: Emi#59422 just in case

[rancid perch]

Having the same issue, bought it but nothing. Magsiemay #63704
Been waiting and hoping for this skin to come up as a KC purchase option and got excited when it did. But I see it is bugged. Hopefully it is the case of being purchased but showing up later like @keen dagger said.

[gaunt sail]

I have the same problem
I bought it today from the caprice store and it didn’t show up in skin

I bought caprice coins specifically for this item skin because i want it ….. now i lost my coins, skin, and my real money

My ingame ID is Synnopsis#20948 just incase they ever saw this thread

So soo pissed that i didnt want to play today ..

[ornate mica]

With KC ending soon, can Tristan or any Kabam staff reading this thread advise those who don't have the skin and want it, if they should go ahead and spend the tokens first then wait for it to be credited when the bug is fixed?

[keen dagger]

I see no reason not to. As I said above, I can't confirm anything since I haven't heard any further info on it. But I can't imagine a scenario where you just end up shorted your currency and your skin.

In all likelyhood, either a) we get it working or b) you get reimbursed your spend on it

[ornate mica]

OK, thanks Tristan, will go ahead and spend it and take it as a "pre-order"

[woeful token]

me who didnt buy it

[gaunt sail]

There is a way that you can know who bought it or we have to raise a ticket ?

[wind crystal]

I would definitely recommend a ticket, just in case it takes a while for them to resolve all of this. The odds are good they won't have an automatic way to tell who was affected by this.

[gaunt sail]

Raised it anyways in case yesterday

[fresh pelican]

um... maybe for any case i'll leave here my player id too so, i used to get all possible skins for animals from this event and i got hyped when i rerolled and got counter skin for 100 tokens. true, name was weird. true, message while buying it was the same when you want to reroll event store, but you didn't reroll anything, just getting new option to buy from furniture section. so yeah... i bought that skin and got nothing. player id: xyz#30535

[pine pond]

Also bought it to claim it and lost 100 coins

Mariposa#96864

Wish I had read the entire thread here before I did that

[pine pond]

Just went ahead and submitted an ingame ticket

[keen dagger]

Alrighty, looks like we've finally got word back on this one - the purchase itself is nonfunctional, and we're looking into a fix for it but that may be a while. In the meantime, anyone who bought it can file a ticket and we'll get the cost refunded.

[woeful token]

So.....nothing for me? Sadness 😭

[deep sierra]

sadge, i wanted to continue my "overly opulent for a medieval shoppe" theme...

[pine pond]

Thank you that’s relieving. 100 antique coins was a painful hit lol

[keen dagger]

https://tenor.com/view/grilla-yes-hell-thumbs-up-grills-gif-10889686

[queen sedge]

So my not getting it was a good thing because that means I don't need to file for a refund. But also means I'll have to get lucky it rolls around again?

[gaunt sail]

Personally I would like to claim the item. I bought caprice coins from the shop literally for that purpose. I wouldn’t have invested 10$ for coins to lay around….

[ornate mica]

Hopefully it'll be available next KC and we won't have to wait for the next anniversary for it to be available

[woeful token]

The antique store in kings caprice has nothing to do with it being the anniversary.

[ornate mica]

The skin looks like a "Titan" skin in the same theme as the anniversary though. I assumed the reason it was offered was to tie in with the anniversary. I've never seen it offered in the antique store in previous KCs before.

Cardcaptor livluski also said that it's a counter skin from the anniversary 3 years ago.

[woeful token]

Yea its a previous one, i just figured it was random, ive seen other anniversary items in KC before

[ornate mica]

in any case, I think we both hope that the bug is resolved soon and it'd be available for us next KC!

[woeful token]

Absolutely haha

[steady anvil]

How would we contact for a refund? Is it under refund or inapp purchase? Or other?

[keen dagger]

?support

[shrewd void]

Use the in-game "Contact Us" button found in the Settings menu or our official support site.

Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

Kabam Support

[gaunt sail]

Did anyone receive a refund yet ?

[pearl prairie]

I did ingame. First answer was I cant get my coins Back and second I should send Screens..feels like a Joke...
Can I send a english Ticket as Well?.

[keen dagger]

What's the ticket number? You most certainly should not have been told no

[candid kettle]

I have received the message that the purchase has been refunded, but the coins do not appear

[gaunt sail]

Same . Rob replied that they were added and didn’t receive them

Scammed 🥲

[candid kettle]

[gaunt sail]

Have 66 only in inventory not 166

[candid kettle]

Yep, me too

[gaunt sail]

Well time to stop RM 😂

[candid kettle]

Maybe we have wait a few more days

[gaunt sail]

Tbh wouldnt have spent real money for coins if i knew this will happen .
Just wanted the skin …. If they give me the skin tbh is much better

[keen dagger]

Looking at your account, they were certainly credited at least

But I'm not seeing any accompanying analytic for you having received them

Which (to me) says the gifting feature isn't working properly on the support tool

[pine pond]

Here to confirm the exact same thing happened to me

Rob also confirmed through support, got a bit confused, I would probably just let the team know that this feature isn’t actually crediting the tokens or something and check back with the ticket senders

[pearl prairie]

Its Android ingame Support Chat, cant See a Ticket number or Date. Only time of the day.. my Player ID is Cheza#46669
I send Rob picture of the Chat here with your Info that we can Just send Ticket to Tell hin He is wrong (Cuz my english is really Bad 😅)

Thanks a Lot for your Help and your time!

[gaunt sail]

Do i raise another ticket for this or reply to his email

[keen dagger]

Shouldn't need to do anything

We'll get a corrected round out when the team's back

[gaunt sail]

Okito thank you !

[keen dagger]

Alrighty, re-credit should be sent out

[pine pond]

They were, thanks a ton

[deep sierra]

So no counter skin? -spikes phone and snaps skateboard- 😅

[keen dagger]

Sadly not, as mentioned up here: #1382736792607785020 message

The core problem is that skins just aren't supported by KC in the same way items are, to my understanding. So it'll take a deeper overhaul to get it to work.

[queen sedge]

the notification for this didn't show it was from the ST server so my first thought was old neighbor sports and 'are shirts supported?'

[ornate mica]

ah, pity. Hope the skin can be offered in some other way though. Would love to have it.

[keen dagger]

What's the ticket number?

Looks like you got a reply on the 20th and answered the 21st, which was a Saturday. We're now Monday, so you'll likely receive a reply today.

We have very limited weekend coverage.

[gaunt sail]

So it wont show up anytime soon ?

[keen dagger]

Firstly, it looks like you've edited your message to contain an inaccurate ticket number. There is no ticket 875775. Secondly, please don't tag the staff as a means to try and get your ticket actioned faster.

[regal obsidian]

Thanks for your response to my ticket as well, I am not sure if I have been refunded for the tokens. I don't wanna start another ticket, I don't mind about tokens that much. Still appreciate if you could have a look.

[keen dagger]

Sure! What's the name#12345?

[regal obsidian]

IGN: Doppio#24316

[keen dagger]

Doesn't look like you had anything credited to you for it, no. Had you filed a ticket about it? I'm looking through the only one of yours I can find, and while it covers a lot of ground, this issue doesn't seem to be in there

[regal obsidian]

As I could not start new conversation I just added new topics into one. As I don't get any response it got messy but I did mentioned this one too.

[keen dagger]

I'll take another read through it tomorrow - appreciate the screenshot, that'll help me pin it down

I'll also handle getting it credited over at the same time 👍

[ornate mica]

Has anyone managed successfully purchase the Titan counter skin this KC (Jul 2025)? I got the offer but when I clicked on it, it's showing the "reroll selection" screen again so I'm not sure I should spend my antique tokens.

Here's the offer

[rose zenith]

it's no longer showing for me (but it shouldn't be as I already own it)

[ornate mica]

Here's what I see when I click/tap on it

It used to be a string name but at least now it says "Titan Counter". But the reroll selection screen is making me worry that the bug isn't resolved.

[rose zenith]

i wonder if fixing the original bug, it's introduced a secondary one

[ornate mica]

Anyone who has successfully or unsuccessfully purchased this counter skin from the antique store this KC, please post. Cardcaptor, I know it's not applicable to you because you already owned the skin previously.

[ripe basin]

I can confirm

@ornate mica

[gaunt sail]

I have to wait now to get it again 😦

[latent ledge]

Can I get a Player ID for those encountering the issue again?

[gaunt sail]

Item didnt show up for me yet to try again
Will message you if it happened again

[ornate mica]

It works for you? That's good to know! But did you get the "reroll selection" screen I posted before confirming that you want to spend the tokens?

[ripe basin]

Iirc, I saw "Reroll selection?" but I got the skin after buying. Looks like only the name text is buggy. (and image is buggy too)

[ornate mica]

Thanks! I'll go ahead and try then!

[regal obsidian]

Worked for me too, thanks to kabam team! (Kind a feel you dont hear that much lately)

[ornate mica]

Yay! I can confirm that it works despite the "reroll selection" screen.

[wanton flint]

came here looking for a confirmation. I really want the titan counter, but was afraid I'd spend 100 Tokens and get a reroll 😅
Edit: OH MY GOD IT WORKED! So pretty 🤩

[split olive]

so what about those who bought it and didnt get it. i want the skin not my tokens back 😦

[zealous edge]

need to submit a ticket if you purchased during the original KC where it happened. Last KC it popped up with the reroll message but the purchase was successful