#"No progression found"?

18 messages · Page 1 of 1 (latest)

supple nacelle
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Hi, I just recently switched to a newer phone and can't access my account?

This phone I'm using is my original device
Galaxy S20 FE 5G

new phone is Galaxy S21 FE 5G

Screenshot_20250604_004320_Shop_Titans.jpg Screenshot_20250604_004347_Shop_Titans.jpg 20250604_004746.jpg
cobalt kayakBOT
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@supple nacelle

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

  • Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
  • Your platform(s) (Epic, Steam, Android, iOS)
  • Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
  • Your device model (e.g. Google Pixel 7, iPhone 13)
  • Any reproduction steps for your issue
  • Any screenshots or videos
sweet wraith
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Did you set up cross connect on the original device

supple nacelle
sweet wraith
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It does also look like you have not updated the game from yesterday's hot fix

I'd suggest contacting support for assistance in account recovery

languid light
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I could also take a look if they provide the requested info

sweet wraith
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What he said ^

supple nacelle
languid light
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All good! Doesn't have to be in the opening post necessarily

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Lemme go check the name#12345

supple nacelle
languid light
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Alrighty

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Looks like you didn't ever set up Cross Connect, which is why you can't log in using that

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You did, however, set Google Play up

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So as long as you're on the same Google Play account, you should be able to log in on a "new" ST account, then go to Settings and just hit "Connect"

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That'll force it to auth in with the platform login

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Note that's not "Cross Connect", that's just "Connect"

supple nacelle