#Webstore authentication

13 messages · Page 1 of 1 (latest)

sly onyxBOT
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@rose dove

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

  • Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
  • Your platform(s) (Epic, Steam, Android, iOS)
  • Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
  • Your device model (e.g. Google Pixel 7, iPhone 13)
  • Any reproduction steps for your issue
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lethal thorn
rose dove
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@lethal thorn sorry, I didn’t see that. I find navigating discord a nightmare, much prefer old school forums.

lethal thorn
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No worries, I went from thinking I was helpful to thinking I was being annoying 😅

glad hare
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I would remove these pictures, you just shared your email address with the world. This isn't official support

rose dove
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@glad hare ha, I didn’t spot that and then it took ages for me to find my message. I had also thought this was another company that had devolved support to discord.

glad hare
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Nope official support is still through the game or the web portal

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?support

dusk adderBOT
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Use the in-game "Contact Us" button found in the Settings menu or our official support site.

rose dove
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@proven plume it’s using the same email address and I can see from here that I am not the only person having this problem.

glad hare
rose dove
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@glad hare awww. Thank you.