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bleak marten Mar 8, 2025, 8:39 PM

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I have a guildmate that has to relogin into his account every 3-4 times getting on. then he has to redo the tutorial (which he cant skip) , wait for a code, then log in with his kabam account. this is repeating for him. any ideas on how to fix this?

sweet prismBOT Mar 8, 2025, 8:39 PM

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@bleak marten

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
Your platform(s) (Epic, Steam, Android, iOS)
Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
Your device model (e.g. Google Pixel 7, iPhone 13)
Any reproduction steps for your issue
Any screenshots or videos

bleak marten Mar 8, 2025, 8:43 PM

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not me but his player id: HALVyyy#42931

ashen pawn Mar 8, 2025, 9:13 PM

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The best way is to make sure he file a ticket (do not do on his behalf)

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?support

wet emberBOT Mar 8, 2025, 9:13 PM

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Use the in-game "Contact Us" button found in the Settings menu or our official support site.

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Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

bleak marten Mar 9, 2025, 1:32 AM

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okay thank you.

bleak marten Mar 14, 2025, 7:28 PM

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he filed a ticket and idk how they do it, but his ticket is still pending im assuming. anyway he can do something to bump his ticket up. hes just getting tired of doing the tutorial part.

azure kernel Mar 14, 2025, 7:32 PM

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Afraid not
Most important thing would be to not submit any more tickets - if he does it'll reset his place in the queue

pliant token Mar 14, 2025, 10:07 PM

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How could he send a "reply" to his first text

azure kernel Mar 14, 2025, 10:08 PM

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pliant token How could he send a "reply" to his first text

He doesn't?
Like if he's learnt something new that'd probably need a new ticket if he wasn't already answered/replying to one

bleak marten Mar 15, 2025, 3:39 AM

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okay, he didnt resend one. hes still waiting for the first ticket.

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just feel bad he has to keep doing the tutorial and hes still loyal to the guild just trying the best i can

hexed temple Mar 15, 2025, 4:58 AM

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bleak marten not me but his player id: HALVyyy#42931

I see this account submitted a ticket 5d ago, we answered the same day, and we haven't gotten a reply back yet

ashen pawn Mar 15, 2025, 5:45 AM

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(sometime u need to check in spam folder)

bleak marten Mar 15, 2025, 6:34 PM

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okay, ill let him know thank you.

dull crater Mar 16, 2025, 9:54 AM

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Was it a mail ticket or through ingame? If through ingame he might have lost access to the ticket. Maybe ask him about that too.

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