#Black friday offers me a worker which i already have

50 messages · Page 1 of 1 (latest)

quiet narwhal
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happened this bug at the 5th birthday sale not already?

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exotic inletBOT
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@quiet narwhal

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

  • Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
  • Your platform(s) (Epic, Steam, Android, iOS)
  • Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
  • Your device model (e.g. Google Pixel 7, iPhone 13)
  • Any reproduction steps for your issue
  • Any screenshots or videos
grizzled maple
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Yup same with me

quartz talon
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That's even better, just buy the others, the one u have won't do anything if u try to buy (that's what most people get anyway)

quiet narwhal
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ok like the last time the problem is only on desktop and on mobile its working as it should

analog monolith
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Mine is the exact same, but the problem I had last time. Is that I couldn't purchase the 6th bundle. And therefore couldn't get the special offer pack

Screenshot_20241128_135249_Shop_Titans.jpg
daring ravine
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Same with me - upper right is not clickable

lapis matrix
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same, ipad. Not thinking offers worth it so wasnt planning in game ticket but still annoying.

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rancid cove
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Mine too

lunar stratus
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Can confirm that this does happen and when you purchase any of the packs, the items on the page thereafter change. For example, the bottom left pack, once purchased, still shows up but the blueprint is removed and replaced with more tokens.

That said, once all packs are purchased, the offer proceeds to the special offer as expected. So it may be showing packs you already have, but if you can't click on them, you can ignore them - the game does seem to know and consider them as purchased for the trigger for the king pack.

fair robin
sharp escarp
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Alright, so got official word back on this one. No need for a ticket - all that's going on here is a visual bug. A very misleading one, but the functionality is all still there. If you have a pack you can't interact with, it's because it's supposed to be transparent with a big ol Check over it to indicate you already own it. It's not meant to be interactable, and you shouldn't need to buy it in order to access the follow-up superior offer.

quiet narwhal
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do you manage to fix this bug until the next time?

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you will have around a half year

grizzled maple
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Dang I was hoping I could get a different worker on sale

manic pewter
sharp escarp
manic pewter
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The fact I could buy the packs twice could be confusing, but I had seen this before XD

quiet narwhal
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ok another weird fact. if you play shop titans on linux with proton emulating the windows version, it is displayed as it should

manic pewter
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My worker pack also displayed as bought, it was just the other 5 that broke, and im on epic games, and android

spark meteor
manic pewter
spark meteor
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Yeah...

south sinew
# spark meteor

Can you please leave your in game name and #12345 (playername#12345)

spark meteor
sharp escarp
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Taking a look!

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So it looks like what happened is you made a purchase, it encountered an issue of some kind (likely a payment not clearing or a bank/card decline), and Google just reversed the charge entirely. There's nothing we can do in a circumstance like that, because we aren't the ones who issued the refund, nor are we the ones who reversed the charge. You'd need to speak to Google's support team about that, not us. This seems to have been explained in your ticket.

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We can't simply credit you the purchase, because you at this point haven't paid for it.

crystal furnace
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At least on the plus side you're not getting dinged for refunding something because it never got to them

spark meteor
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Sadly they responded before you did, I wish I had remembered to say something here about it. Im guessing it was due to combining credits and money. I can't find a way to contact Google support about it.

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Thank you for looking into it. I was really upset about it

spark meteor
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I suppose that deal will come back around next year? Or is it gone forever?

sharp escarp
spark meteor
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Thank you!!

spark meteor
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So far no answers. I'm being passed back and forth by Rob and Mel. They told me to contact Google support, but I am not having luck finding where. If anyone knows how to contact them, that would be appreciated, this is all I've found.

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There are no issues with my Google payment as RM went thru days later.

sharp escarp
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Looks like they just didn't have a chance to act on the request I gave them yet to work out a workaround purchase with you. Disregard the request to go to Google support - that's the standard response for when we can't assist with a purchase issue, but in this case we can assist.

mighty laurel
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I had a similar issue like Tracey but wasn’t refunded never heard anything from support since 3rd. Is my email broken? #377187

sharp escarp
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Not broken, just still pending

mighty laurel
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Good to know, would be nicer to make a prepared response for that if I may state that.

sharp escarp
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Well we try to avoid responding until we have something to respond with, so the ticket doesn't drop out of the "pending reply" section

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(It also doesn't usually take nearly this long to get a follow-up back from the team, though :\ )

mighty laurel
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This wouldn’t be the first email provider not delivering emails as expected though it would be strange if this one did.

spark meteor
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@sharp escarp whatever they're paying you, it's not enough. Thank you!

sharp escarp