Royal merchant bug | Shop Titans | Page 1

coral rose · 2024-11-02T21:27:35.609Z

```CSS [This is an automated bot response] ``` Thanks for posting your bug or issue! Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions. - Your full Player ID (PlayerName#12345) which can be found on your profile card below your username - Your platform(s) (Epic, Steam, Android, iOS) - Your operating system and system version (e.g. Windows 11, Android 13, iOS 16) - Your device model (e.g. Google Pixel 7, iPhone 13) - Any reproduction steps for your issue - Any screenshots or videos

coral roseBOT Nov 2, 2024, 9:27 PM

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@pastel sable

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
Your platform(s) (Epic, Steam, Android, iOS)
Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
Your device model (e.g. Google Pixel 7, iPhone 13)
Any reproduction steps for your issue
Any screenshots or videos

harsh zodiac Nov 2, 2024, 9:29 PM

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How long ago was this purchase made? Sometimes the purchase can take some time, say 24-48 hours to go through, is your purchase past these points?

pastel sable Nov 3, 2024, 7:41 PM

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i buy yesterday middle of daytime

pastel sable Nov 4, 2024, 10:42 AM

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Please a modérator can help me support doesn’t give response back

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My ID is Zirowx_#32100
playing on IPhone S (ios 16.7.10)

static girder Nov 4, 2024, 11:30 AM

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pastel sable My ID is Zirowx_#32100 playing on IPhone S (ios 16.7.10)

Support does respond from monday to friday business hours. You filed your ticket on sunday, which puts you behind the people that filed Tickets on saturday or friday after business hours

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They will respond when it's your turn also it can sometimes take up to 48 hours for payment to get through. (Meaning you don't have the money anymore but kabam doesn't have the info from payment provider yet)

pastel sable Nov 4, 2024, 4:44 PM

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It’s more than 48hours

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And i waiting

gentle kelp Nov 4, 2024, 5:58 PM

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If you filed the ticket on the weekend then those hours don't count in the 24 - 48 hour response time. Its only about halfway through Monday work hours. Unfortunately you just have to wait.

pastel sable Nov 5, 2024, 5:56 AM

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Yeah i waiting my compensation

pastel sable Nov 5, 2024, 3:22 PM

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Waiting 👁️👁️

copper sky Nov 5, 2024, 3:39 PM

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Like ʋǟռɛʟʟօքɛ said if you filed a ticket you just wait now
There is nothing that can be done here. Issues with purchases and stuff have to be resolved via the ticket queue

pastel sable Nov 5, 2024, 4:08 PM

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i wait i wait

#Royal merchant bug