Why my money is Missing but I didn't get the Mega Pack
#Didn't Receive Mega Pack
nova halo
ashen sparrowBOT
@nova halo
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- Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
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nocturne bison
As the message in your first screenshot states, your payment wasn't completed
If your money is missing it might have been placed temporarily in holding by your purchasing method. But the purchase itself hasn't cleared.
nova halo
so what should i do
nocturne bison
Wait for the payment to clear.
If it doesn't within a few days, the purchase platform should return the funds to your account
Nothing you can do about it proactively, unfortunately
mystic spruce
"the user that made the transaction is different from the current user"
That's an interesting error
nocturne bison
"the user that made the transaction is different from the current user"
That's ...
It's not particularly user-friendly, and I'd disregard that bit of it. It's a generic error.
I looked up the transaction itself in the system though, and it was listed as NotValidated, which is the status for when a purchase attempt is logged but the payment hasn't cleared yet