Flashback offer bugged

[ivory garden]

Getting the same pack three times instead of three different ones

[twin berry]

@ivory garden

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

• Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
• Your platform(s) (Epic, Steam, Android, iOS)
• Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
• Your device model (e.g. Google Pixel 7, iPhone 13)
• Any reproduction steps for your issue
• Any screenshots or videos

[lone steppe]

https://discord.com/channels/482292231290617866/1291081739858350160

Yep, you can try reaching out to kabam via ticket, they may be able to do something about it, im not certain.

[willow depot]

Use the in-game "Contact Us" button found in the Settings menu or our official support site.

Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

Kabam Support

[high kestrel]

Same here.
Rakuen#40101
Platform: Steam
Operating system: Windows 11 pro
Device model: pc

[torpid trench]

Same here

[hollow olive]

same here

now that is bugged would it be possible that a user can select which packages he should get displayed?

[nova karma]

Same here;
IGN: Mr Wub#60077
Android

[wise gyro]

bought it and then this came 😦 What should we do?

IGN: Fluppenfrodo#47585
Android Samsung S 24 + Steam

[hollow olive]

any word from kabam would be nice

[wise gyro]

It's best to do it before the offers expire, otherwise we'll be left empty-handed

[tepid sentinel]

This isn't time sensitive

In cases such as this (a bugged flashback) if they happen to expire Kabam support can arrange a workaround with you

[wise gyro]

Is the error already being worked on? Unfortunately I don't receive any message from support

[hollow olive]

it seems not because they tagged a new ticket in a minute to investigating but havent be able to comment this at over 24 hours

[ornate basin]

Marking something as being investigating because the team have been told and have started to look into it does in fact take seconds. The actual process of doing the looking takes time tho and if they have not yet made follow up comments it's cause they have nothing to say yet. They don't do one thing at a time so not sure why anyone needs an attitude.

[lofty inlet]

Okan#12532
Epic
W 11

[hollow olive]

because its not the first time that a bug wont be acknoledged. and if someone from the team writes something about it. good luck finding it, at the sea of messages. thats why the bugs and issues forum exists. for some reason some guys from kabam still dont understand this that they can focus the discussion about the problem here and writing important community communication into #💬｜general-discussion

[lofty inlet]

any updates on this one ?

[azure slate]

It's an oversight, more often than not. Especially on days like the past couple, when there's tons of new (duplicate) posts getting made in here and pinning down specific info on what's known, what's currently being investigated, etc. on each individual issue, updating investigation tags on each bug report isn't going to be foolproof. It doesn't mean your report is being snubbed or ignored, though.

[azure slate]

Also worth clarifying that's actually not why the #1039186965439991818 channel exists. It's detailed in the pinned message labeled READ FIRST. This channel is for set-and-forget type reporting. Which, by definition, means it shouldn't be expecting dev interaction. If you want / need interaction, that's where the ticket queue comes into play.

[hollow olive]

if its too much here on discord we can all write a support tickets. and delete the forum.
i doubt that would be more efficient

[azure slate]

Yup! Cause for it was identified, at least. I've asked about what the plan is by way of a solution, but am still waiting for more info on that front. It is known, though.

[azure slate]

Alrighty, so here's the deal on this one. The issue was the flashbacks themselves on our end. Those aren't something we can send out a replacement for, so you won't get a new round of flashbacks or anything this time around. If you wanted to access the superior, though, just file a ticket and we'll work it out with you.

Generally that process involves us asking you to buy a gem pack of equal value, us removing the gems, and then crediting you the superior instead. But don't take any of those actions until we tell you to in the ticket. I'm just giving a general rundown of what to expect.

[lofty inlet]

will riposte support work too ?

[azure slate]

That's exactly what I'm talking about, yeah.

?support

[willow depot]

Use the in-game "Contact Us" button found in the Settings menu or our official support site.

Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

Kabam Support

[lofty inlet]

alright done

[oblique lily]

Is it normal that over 3 days I received no support?

[azure slate]

What's the name#12345 on the ticket? I'll take a look

[oblique lily]

#55999

[azure slate]

I'd need the name and #12345, not just the number

[oblique lily]

Maddy #55999

[azure slate]

Thanks! So this ticket was reopened by you about a day and a half ago

Thursday afternoon

Not getting a reply within that time frame is normal given our overall volume, yeah

[oblique lily]

Oh right, I was waiting month for the previous ticket

Never had an answer for the previous one…

[azure slate]

Looks like you reused the same ticket, so I'm looking at the timestamps here and not seeing a delay of more than a day on any of them

Ah, I see. So your previous one was escalated to me for instruction, I gave that instruction in an internal note, and then apparently it just... never got followed up on

That's definitely an issue, and I'll follow up with the team about it on Monday. But to answer your previous question for you now since I have the answer handy - you aren't missing anything from that pack, no. You didn't qualify for the T14 (at least, not at the time) so it wasn't advertised to you. You received the substitute keys/chests instead.

[wise gyro]

Please check my Ticket 🙏 Fluppenfrodo#47585

It should have been a few days for me too

[azure slate]

Same deal. Your turn just hasn't come up in the queue. Yours was also only filed Thursday.

You also seem to have multiple open, which might slow things down some

[wise gyro]

Yes it was a mistake that I opened 2. Can you remove one? And thanks for help, I will then wait for an answer from the ticket 🙏👍

[lofty inlet]

I got a respond to my ticket and they asking me to explain further can I take a ss of this and just send it ?

[azure slate]

If you were asked for more info, then you just need to explain it to them. The agent might not have understood your request from the way it was initially phrased. The team is all aware that we're doing the workaround purchase flow for the superior pack here, so it shouldn't be any kind of surprise to them. They're expecting it.

Yeah, I just came across your ticket in my escalation queue. This is all you said

A blast from the past bugged. all the choices are the same no blue prints only tokens

[lofty inlet]

they are asking screenshots of the issue but it is already gone. can I use old one that I posted here

[azure slate]

You just need to reply saying your flashbacks are bugged and you'd like to purchase the superior pack. You didn't say that in your initial ticket - you just explained that a known bug was happening. It reads like a bug report.

[lofty inlet]

considering its a known issue I tought that part was clear

[azure slate]

You also were asked for your name#12345, because you didn't provide that in the ticket message

[azure slate]

It's not, no. People report issues without necessarily wanting to spend money.

[lofty inlet]

yep im rookie for tickets 😭

[lofty inlet]

done ! thnks for the assist you are the bomb

[azure slate]

No problem!

[meager whale]

I have this same bug. If i purchase the flashback pack and the 2 duplicates will i get access to the superior or is it totally bugged?

[lone steppe]

Please make a support ticket, and explain

that you want to purchase the superior offer, and you have the duplicate flash back bug
They should be able to assist you further

[willow depot]

Use the in-game "Contact Us" button found in the Settings menu or our official support site.

Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

Kabam Support

[meager whale]

I did early this morning. No response. I wanted a response before the offer goes away for me

[lone steppe]

If you have a ticket in before it closes, they will be able to assist you.

Alot of people have tickets in for this, im sure based off how busy this thread is

[meager whale]

True. Thank you for your help

[hollow olive]

Maybe the easier way would have been to ask the devs to implement a way to reset this. Maybe even if they would have shown to every user

[azure slate]

Not a thing that was in the cards, sadly

The CS workaround works just fine, even if it is admittedly a bit out of the way

[hollow olive]

I recommend to add a server side feature that you can reset everything. I know how it is to have such a feature sometimes

[void aspen]

Hi I've used 'contact us' yesterday to raise my query that I want to purchase more flshback packs, but haven't get response, could you help if my ticket is on the queue?
Name: Tonyyyyy#24331

[azure slate]

Queue is pretty backed up at the moment and even if it wasn't we aim for a response time within 24h Mon-Fri (submitted yesterday would be Sunday) but I can take a look juuuuust to be safe for you, sure

Yup, got your ticket here, submitted 22h ago

Just a matter of waiting your turn. For context, there's currently 1128 tickets in the queue

[hollow olive]

sounds like that the devs are shortstaffed, if they dont have the time to write new administration tools

[violet plover]

I have it as well.

I didn't realise others were having this issue.

[lofty inlet]

I exactly coppied what you said they still asking more info what should I say ? I cant be on discord anymore cause it is banned in my country right now.

[azure slate]

Yeah, your ticket was just flat-out mishandled. I'll take it over.

[lofty inlet]

Do I have to do anything else? I need to log off

[azure slate]

It'll all be in your ticket from here on out. No need for Discord.

[lofty inlet]

Okay it would be super cool if you can cancel my ticket via mail and continue on ingame app one

[azure slate]

Well, I do want to be cool

[azure slate]

Sure, we can do that

I'll get your email ones closed as duplicates of your in-game one, and we'll use that from here on out

[lofty inlet]

Okay you are cool

[lucid bay]

Or is he?

[steep acorn]

Discord banned? That's super unfortunate. Just read about the Turkey and Russia additions.

[mild aurora]

Hello, I contacted support on October 8 for this bug but I still have not received a response. Is this normal?

[ornate basin]

I would say so yes, iirc they had at least over 1000 tickets to work through so they are aware but it's a matter of waiting your turn.

[azure slate]

As Vanellope said, though if you give me your shopkeeper name#12345 I can take a look and confirm if there's anything wrong

[mild aurora]

Thanks !
It's Ainz05#41506

[azure slate]

Yup, your ticket just seems to be waiting its turn in the queue.

Nothing wrong with it, though.

What were you wanting to do with it exactly? Buy the superior via a workaround purchase offer?

I can leave a note on the ticket specifying that if so, which should help cut down on back-and-forth in the ticket itself

[mild aurora]

Yes, that’s why. But maybe it’s quicker to wait for the next offer and take it in flashback offers?

[azure slate]

You can certainly wait and see if you want to get it in your flashbacks, if that's your preference. But arranging it via customer support is definitely more reliable.

[hollow olive]

is it possible to get with the support also some of the flashback offers you want the same way as with the superior?

[azure slate]

It's not, no.

[mild aurora]

I'll wait for next offer ^^ Maybe it will be a wand 😂 Thank you for giving your time 😄

[azure slate]

No problem! I'd suggest updating your ticket to make it clear that you're no longer interested, though, just to be safe

[ivory garden]

Could you do that on mine ? Still haven't heard back since posting this, other than that my ticket's been added to the queue.
I was planning on grabbing the Gi monk robes
IGN is Cynthia#90337

[azure slate]

Only ticket I see from your account is from 26d ago when we replied to it

[azure slate]

Ahh - okay, got it here. That one was via email, not in-game

Yours is still just pending, yeah