Tried to get into game but says error download fail. It keeps blinking flashing rapidly.
Tried standard methods: reboot, re-download, etc
My wifi is good also no problems there.
#error download fail
nimble gazelle
verbal pathBOT
@nimble gazelle
[This is an automated bot response]
Thanks for posting your bug or issue!
Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.
- Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
- Your platform(s) (Epic, Steam, Android, iOS)
- Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
- Your device model (e.g. Google Pixel 7, iPhone 13)
- Any reproduction steps for your issue
- Any screenshots or videos
pastel plover
I am having the same problem.
manic socket
Where are you playing from ? Which country ?
nimble gazelle
Usa
nimble gazelle
It's working now
prisma lagoon
I have the same issue.
manic socket
Could one of you, from your device, open this link and tell me what is shown ? https://storage.googleapis.com/shopr-data/data/5672a7ea08fa797b1eaf31f7e52828b6048cc8f5
trim vault
I'm back in wifi and it is now working again.
<Error>
<Code>AccessDenied</Code>
<Message>Access denied.</Message>
<Details>Anonymous caller does not have storage.objects.get access to the Google Cloud Storage object. Permission 'storage.objects.get' denied on resource (or it may not exist).</Details>
</Error>
That's what I got on that link.
nimble gazelle
It's not fixed. I cannot get into game. @manic socket
It was fine yesterday but now it's doing same thing.
There is my other info you asked for
My game is on tablet my discord is on my phone so I cannot do the check you asked
manic socket
It's not fixed. I cannot get into game. <@177244327628505088>
It was fine yest...
Can you open the link I gave a little bit above and tell me if you also see "AccessDenied"
nimble gazelle
My game is on tablet
My discord is on my phone.
Can I put my discord on my tablet without messing up discord
manic socket
I see, sadly those errors are really hard to track down since they're almost always related to either ISP Caching issues or OS Caching issues
nimble gazelle
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access denied.</Message>
<Details>Anonymous caller does not have storage.objects.get access to the Google Cloud Storage object. Permission 'storage.objects.get' denied on resource (or it may not exist).</Details>
</Error>
I cleared cache it's still blinking with message
manic socket
Alright, thank you
Could you tell me who is your ISP ?
I'd just like to look at the region to have a rough idea if I could fix the issue on our end
nimble gazelle
How do I find that
manic socket
Your interet service provider, depending on where you live it could be AT&T, or Orange if you live in Europe
or something else entirely
nimble gazelle
At&t, USA
I don't have problems with any other game or googling or anything.
It's just shop titans
manic socket
Ty, we'll do some tests, let me know in the mean time if it comes back to normal
nimble gazelle
Ok thx
I be back on try in about an hour. Give your end time figure out what going on
nimble gazelle
Still not working 😦
nimble gazelle
Ty, we'll do some tests, let me know in the mean time if it comes back to normal
Still not working. Do I need to do a ticket.
If so can I get the link here
manic socket
We started running some test but I sadly won't have an answer for you quickly
nimble gazelle
We started running some test but I sadly won't have an answer for you quickly
Ok. Thx. You won't be back til Monday?
nimble gazelle
@manic socket update: still not working
manic socket
Alright, we haven't been able to reproduce it yet in the US, we've had some problems in the past few weeks where people in South East Asia had issues but not from the US, as I previously said it usually has to do with caching
Could you go in your tablet's settings, stop Shop Titans, hit clear cache, uninstall the game, reinstall and see it it still occurs ?
prisma lagoon
USA, T-Mobile is the ISP
nimble gazelle
Could you go in your tablet's settings, stop Shop Titans, hit clear cache, unins...
Tried this method again several times no such luck. Still not working
I'm on playstore also if that may help any
nimble gazelle
I also just now again but this time tried delete cache, data, Uninstall reinststall, cross connect Still blinks rapidly and doesn't allow me to get in game.
nimble gazelle
Update still not working
nimble gazelle
Still can't get into game.
Can I please get an update of what's going on. Thx
manic socket
Still can't get into game.
Can I please get an update of what's going on. Thx
We haven't been able to reproduce the issue from anywhere in the US, I would suggest you try something similar to what some of our Europe players had to do here => #1149335042204647516 message
If the first solution doesn't work, you can try one suggested by a player that seemd to have worked for a few players => #1149335042204647516 message
nimble gazelle
I'm not tech savvy. Is Tristan available?
Considering it's with other players around the world problem means it's on Kabam server having issues.
Do you know when kabam be fixing problem?
I've done everything on my end to get on game since Thursday.
hasty thistle
Chuck is actually the best person that can help you here. Don't think Tristan can help you that much on the tech side.
nimble gazelle
Can I please get link to report problem since I cannot get into game still
Thx
bold gazelle
?support
unique lynxBOT
Use the in-game "Contact Us" button found in the Settings menu or our official support site.
Kabam Support
nimble gazelle
Sent ticket
edgy locust
Is there a Solution? I know someone with the same Problem.
nimble gazelle
Is there a Solution? I know someone with the same Problem.
Did they report it with a support ticket?
I was up and running but just now it crashed again.
If whomever reports it more than just me they may see it as it on their end.
edgy locust
No She didn´t send a Ticket.
placid knoll
I have the same problem. Bought new tablet bcuz thought something wrong with old one. Chat type wasn't working, etc. yeah ask me for my ID. If I could get into game I'd give you one. Perhaps a user verify script would make things easier for everyone.
manic socket
Could you give me more information on the tablet ?
placid knoll
Both ran android. First one I bought after the version incompatibility last year? This one
nimble gazelle
Guess they will never fix it. Continue to say it's on me end
manic socket
Guess they will never fix it. Continue to say it's on me end
It's simply not something can be quickly fixed, we've been so far unable to reproduce the exact same issue
manic socket
Did they report it with a support ticket?
I was up and running but just now it ...
The nature of the issue is intermittent, and seems to be triggered every time we release new server updates. Here you said that it started working, and shortly after it didn't, that's because we released a new server version then.
The one solution that we've had work for players that have had download failed issues has been to manually update their DNS settings, to no longer rely on their ISP's and Cloudflare's instead, which would be 1.1.1.1
It seems to be a very niche issue, triggered on either specific device or specific operating systems
nimble gazelle
I played lcog after 1-2 days after it started. Collected prize then it went back down.
I downloaded the new 5.0 version still cannot play game.
It's been on going day before DI
On my ticket they said it was on my end. Some out dated issue
Did everything you suggested.
I never had this problem before
Even tried different wifi
Factory reset even
manic socket
I played lcog after 1-2 days after it started. Collected prize then it went back...
Yes, this is the intermittent nature of the issue I was speaking of, everytime we release small updates that do not require manual update, it seems to triggers the issue. After a set amount of time it starts working because something, somewhere, clears its cache and the DNS resolves the address properly and the client can download the files
This is why I've been asking for device information, as we're trying to acquire of them to be able to reproduce and understand the issue
nimble gazelle
Manual update is that where you go to playstore and do it? If so that's the only way I can do it
I gave it I thought
manic socket
You did yes
manic socket
Change it to private DNS and put the address "1.1.1.1" inside the box
Then restart your device and start the game
nimble gazelle
Am I supposed to have anything before the numbers 1.1.1.1 bc it won't let me save.
manic socket
Am I supposed to have anything before the numbers 1.1.1.1 bc it won't let me sav...
If it doesn't let you save, try entering "dns.google" instead
nimble gazelle
Didn't work
manic socket
Didn't work
Alright, thanks for trying it out. We're in the process to acquiring a WeTapY10 tablet and will subsequently fix the issue once we have reproducable steps.
nimble gazelle
Alright, thanks for trying it out. We're in the process to acquiring a WeTapY10 ...
Chuck, checking in seeing if there is any progress fixing my game.
manic socket
Chuck, checking in seeing if there is any progress fixing my game.
Some changes have been made on the client and will be available in the next update